Office support jobs in Westminster, greater london

The arts for mental health – peer support delivered creatively

Sound Minds is a user-led charity transforming lives through music, film and art. We are a thriving community bound together by creativity and a shared belief in mutual learning and peer support.

Main purposes of the job:

Sound Minds is recruiting a Head of Operations to join our team in Wandsworth.

The Head of Operations is a member of the senior leadership team at Sound Minds and leads the management and day-to-day operations of a vibrant community premises.

Sound Minds is in a period of review and consolidation, following growth of its programmes and having secured Arts Council England National Portfolio Organisation status. The Head of Operations will further develop and implement robust systems to support this growth and the charity’s future aims.

The role leads on all operational, health and safety, premises, IT, systems, human resources, evaluation, and reporting activity. The Head of Operations manages the delivery of Sound Minds’ Peer Support service and will act as Deputy Designated Safeguarding Lead. They deputise for the CEO as required.

They will assist the CEO on maintaining key relationships with external stakeholders and external communications.

Sound Minds is a creative place, and the Head of Operations will need a passion for organisation and administration.

Salary: £42,833 per annum(pro rata) & 3% contribution to pension

Hours: 28 hours per week

This fixed term contract ends on 16th June 2030 and is renewable depending on funding.

Strong IT skills are essential for this role. You will be required to have a DBS (criminal records check) and satisfactory written references before starting.

The full job description and application pack are available from Sound Minds’ website.

Closing date: 10:00am, Monday 7th September 2026

First interviews: Friday 18th September 2026

Salary: £38,000 FTE 
Contract: Permanent 
Working pattern: Full-time; 39 hours p/w 
Location: HMP Brixton, HMP Downview, HMP Send, The Clink Cafe in Herne Hill and the South East 
Applications will be reviewed on a rolling basis.

ABOUT THE CLINK CHARITY

The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation, and support. We deliver hospitality and horticulture training behind the prison walls and in the community, by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.

Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.

What makes The Clink unique is our post-release support and mentoring programme that rehabilitates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.

The charity operates an award-winning fine dining restaurant open to the public in HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Earlestoke, a commercial bakery in Brixton and a bespoke delivery service, Catered by Clink.

Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also and additional kitchen at Herne Hill and then served by alumini on front of house ats some of the best venues in London including the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse.  . In 2024, across 218 events, The Clink fed 36,000 people.

More information can be found on our website and social media channels.

JOB PURPOSE

The Reintegration and Employment Lead (Prisons & Through the Gate) is responsible for leading the delivery of high-quality reintegration and employment support across multiple prison establishments and into the community, as well as across our youth projects.

This is a visible operational leadership role, working across a portfolio of prisons to ensure individuals are supported to leave custody with realistic employment opportunities, coordinated Through the Gate support and the practical tools they need to secure and sustain meaningful employment post-release.

The role also supports our youth café projects in South London and Guildford, working alongside Chef Trainers and Youth Support Workers to ensure that young people at risk of offending are supported to progress into further education, employment or training following graduation from the programme.

You will lead and develop a geographically dispersed team of Support and Employment Workers, building strong relationships with prison governors, prison staff, probation, employers and community partners to ensure a consistent, high-quality service across all locations. By providing effective leadership, driving continuous improvement and maintaining the highest professional standards, you will help people build positive futures through education, training and employment, contributing to reduced offending and reoffending and safer communities.

KEY RESPONSIBILITIES

Operational Leadership 

· Provide visible operational leadership across multiple prison establishments and community locations, ensuring a consistent, high-quality employment and reintegration service.

· Lead, motivate and develop a geographically dispersed team of Support and Employment Workers delivering support both within prisons, post-release and across our youth projects.

· Create a positive, collaborative and high-performing team culture through coaching,

supervision, mentoring and regular one-to-one support.

· Manage workloads, resources and priorities across multiple sites to ensure services remain responsive to operational needs.

· Conduct regular quality assurance, case reviews and performance discussions to maintain high standards of practice.

· Report to the Head of Training and Impact and the wider SLT on the delivery and impact of the Reintegration and Employment team, ensuring they are kept informed of performance, outcomes and the impact of interventions.

Through the Gate Delivery 

· Lead the delivery of an effective Through the Gate service, ensuring seamless continuity of employment support from custody into the community.

· Work closely with prison teams to embed employment planning throughout an individual's custodial journey.

· Ensure every participant has a realistic and personalised employment plan that continues beyond release.

· Oversee effective release planning and handover arrangements so individuals are connected with employers, probation, mentors and community services immediately following release.

· Identify and help remove barriers to employment, including housing, benefits, transport, digital inclusion, health and wellbeing.

Youth Project Delivery 

· Lead the delivery of high-quality support and progression pathways for young people participating in our youth café projects in South London and Guildford.

· Work closely with Chef Trainers and Youth Support Workers to ensure each young person receives coordinated support throughout their programme and is prepared for progression following graduation.

· Ensure every participant has a realistic and personalised progression plan, focused on further education, employment or training and reflecting their individual aspirations, skills and circumstances.

· Oversee effective transition arrangements at the end of the programme, connecting young people with employers, education and training providers, mentors and other appropriate community support.

· Identify and help address barriers to successful progression, working with colleagues and external partners to ensure young people can access the practical and personal support they need.

· Monitor progression and sustained outcomes following graduation, ensuring the impact of the youth programmes is captured and opportunities for improvement are identified.

Employer and Partnership Development

· Build and maintain strong relationships with employers to secure meaningful employment opportunities for prison leavers and young people progressing from our youth programmes.

· Develop productive partnerships with HMPPS, Probation, prison governors, prison employment leads, local authorities, education and training providers and voluntary sector organisations.

· Represent the organisation confidently across prison establishments and community settings, adapting delivery to local operational requirements while maintaining consistent service standards.

· Promote the benefits of inclusive employment and encourage employers to create opportunities for people who may face barriers to entering the workplace.

Performance and Service Improvement 

· Monitor and manage performance against contractual KPIs, organisational objectives and progression and employment outcome targets.

· Analyse performance data to identify trends, improve delivery and maximise sustained progression and employment outcomes.

· Prepare accurate reports for senior managers, commissioners and funders as required. Identify opportunities for innovation and continuous improvement, sharing best practice across all areas of service delivery.

· Ensure participant records and case management systems are maintained accurately and in a timely manner.

Safeguarding, Risk and Compliance 

· Ensure full compliance with HMPPS requirements, safeguarding procedures, organisational policies and relevant legislation across both custodial and community settings.

· Ensure that safeguarding practice reflects the different needs and requirements ofadults and children, with particular regard to the enhanced safeguarding responsibilities associated with working with young people under the age of 18.

· Ensure appropriate safeguarding arrangements are embedded within the youth projects, working closely with Support Workers and other colleagues to identify concerns, manage risk and escalate or refer safeguarding issues appropriately.

· Promote a culture of professional accountability, confidentiality, appropriate professional boundaries and safe working practices across all areas of service delivery.

· Identify, assess and manage operational and safeguarding risks, escalating concerns promptly and appropriately.

· Ensure the safe handling of sensitive information in accordance with UK GDPR, data protection requirements and organisational policies.

· Maintain an up-to-date understanding of prison security procedures and ensure these are consistently applied across all establishments.

PERSON SPECIFICATION

Essential Experience 

· Significant experience of supporting prison leavers, young people at risk of offending, or individuals facing complex barriers to achieve positive and sustainable employment, education or training outcomes.

· Demonstrable experience of delivering or managing Through the Gate, reintegration, employability, youth or similarly complex support programmes.

· Proven experience of successfully leading and developing geographically dispersed or multisite teams.

· Experience of working across multiple prison establishments or similarly complex operational environments.

· Experience of working effectively with young people with complex or multiple needs, including those at risk of offending or disengagement from education, employment or training.

· Experience of building effective partnerships with HMPPS, Probation, employers, education and training providers, local authorities and community organisations.

· Experience of managing services against contractual KPIs, performance targets and outcome measures.

· Experience of using performance data to improve operational delivery and achieve measurable outcomes.

· Experience of quality assurance, case management oversight and continuous service improvement.

Knowledge 

· Strong understanding of the criminal justice system, reintegration and resettlement.

· Good understanding of the challenges faced by individuals transitioning from custody into employment and the barriers that can prevent successful resettlement.

· Good understanding of the challenges faced by young people at risk of offending or disengagement, and the support required to enable successful progression into education, employment or training.

· Strong understanding of safeguarding, risk management and professional boundaries, including the different safeguarding requirements associated with working with adults and children under the age of 18.

· Understanding of employer engagement, inclusive recruitment practices and the barriers faced by people who may be disadvantaged in the labour market.

· Awareness of employment, education and training pathways and relevant labour market opportunities. 

Skills and Competencies 

· An inspiring and supportive leader who motivates others to deliver excellent outcomes.

· Outstanding interpersonal and relationship-building skills, with the ability to engage confidently with prison staff, young people, employers, commissioners and partner agencies.

· Excellent coaching and people management skills.

· Strong organisational skills, with the ability to manage competing priorities across multiple locations and areas of service delivery.

· Excellent written and verbal communication skills, with the ability to adapt communication appropriately for different audiences.

· Strong analytical and problem-solving ability, using evidence and sound judgement to make informed decisions.

· Confident in the use of Microsoft Office and electronic case management systems.

· Able to work independently while managing a complex and varied operational workload.

Personal Qualities 

· Passionate about reintegration and creating opportunities for people to make lasting positive change.

· Committed to improving outcomes for prison leavers, young people at risk of offending and others who have experienced disadvantage.

· Able to build trust and rapport while maintaining clear and appropriate professional boundaries.

· Highly professional, resilient and personally accountable.

· Calm and adaptable when working in challenging and changing operational environments.

· Collaborative, approachable and committed to supporting colleagues to succeed.

· Committed to equality, diversity and inclusion in both employment and service delivery.

Additional Requirements 

· This is a highly visible operational leadership role requiring regular travel between prison establishments across the Home Counties, Oxfordshire and Wiltshire, as well as our youth projects in South London and Guildford.

· The successful candidate will be expected to spend a significant proportion of their working week on site, either within prison establishments or at our youth projects, building relationships with local teams, supporting staff, engaging with employers and partners, and maintaining a strong operational presence across the service.

· The post holder must be able to meet the security clearance requirements necessary to work within HM Prison establishments.

· A full UK driving licence and access to a vehicle is desirable, or the ability to travel efficiently between locations.

REPORTING LINES AND MANAGEMENT EXPECTATIONS

You will report directly to the Head of Training and Impact, THE Executive Leadership Team, but also work closely with Operations team in the prisons and related Clink project leads in the community.

GENERAL CLINK CHARITY INFORMATION

All staff are expected to:

· Comply with all current legislation

· Comply with all prison operational policies

· Comply with The Clink Staff Handbook

· Undertake such other duties within the scope of the post as may be requested by your Manager

Special Requirements:

· You must pass prison security vetting process to be able to draw keys.

· Must have a valid driving license.

Benefits:

· 28 day holiday plus bank holidays

· Company pension scheme

· Free meals on duty when based in a restaurant or visiting for business

HOW TO APPLY

If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell at our HR Consultants Solution22 via this job posting.

In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.

Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 31 August at 0900.

We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.

If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.

Appointment process

Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.

Interview

If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.

Interview outcome

If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.

References

If you are successful in your application, you are asked to provide us with thedetails of two referees. We only contact referees with your permission after an offer of employment has been made. All offers of employment are conditional upon the receipt of references that are satisfactory to The Clink Charity, verification of right to work in the UK and where applicable, verification of qualifications and Disclosure and Barring Service (where required).

Personal information

The personal information that you have supplied will only be used for recruitment and selection purposes. You should refer to the Privacy Notice on our website, which sets out how The Clink Charity will deal with the personal and sensitive datayou have provided in your application form and supporting information.

 EDI

We welcome all applicants and are keen to enhance our team to reflect the diversity of the UK and the communities we serve. We would like to encourage applications from disabled people, those from LGBTQIA+ and Black, Asian and Minority Ethnic backgrounds and those experiencing other forms of marginalisation, as they are underrepresented at this level. In addition, as this role works directly with people in prison and those at risk of offending, those with lived experience are encouraged to apply.

Accessible recruitment

The Clink Charity is committed to making our recruitment process and workplace accessible to all. If you are an applicant with a disability and/or have any specific needs or adjustments that you would like us to consider, at application, interview, or appointment stage, please make us aware in your application.

Job Title: Senior Press Officer

Salary: £33,268 - £36,000 dependent on experience

Contract Type: Permanent, full-time (35 hours).

Location: We fully support flexible working, from our superb offices in Holborn and from home. We do require staff to spend 20% of their time in the office. This is subject to role requirements.

About us

Do you want to change healthcare for the better?

Join the Royal College of Surgeons of England (RCS England) and you will be part of a professional membership organisation and registered charity that is committed to advancing surgical care.

We provide world-class education, assessment and development to 30,000 surgeons and dental surgeons at all stages of their career. Our vision is to see excellent surgical care for everyone. We do this by setting professional standards, facilitating research and championing the best outcomes for patients.

Our heritage home in Lincoln’s Inn Fields, Holborn

Nestled in the heart of bustling London, our beautiful heritage building in Lincoln’s Inn Fields, Holborn, offers an easily accessible location steeped in history. Now transformed into a centre of excellence for surgery, it provides a welcoming place for all our members to train, meet or network, wherever they live and work.

About the role

We are looking for an outstanding Senior Press Officer to work in our fast-paced press office, helping run it to the highest standard. RCS England is one of the most high-profile health commentators in the UK. You will regularly see us advocating for patients and the surgical workforce in the national press. Candidates should have experience of successfully pitching stories to national media and know what makes a good health story. You will have a fluent writing style and be confident working with senior stakeholders to brief them before interviews.

Responsibilities

• Handle incoming enquiries and provide accurate, timely and appropriate responses, briefing journalists in line with RCS England key messages and priorities.
• Participate in an out-of-hours rota for media enquiries. Time off in lieu is offered for significant out-of-office hours worked.
• Research, write and distribute press releases, features, letters and other editorial material.
• Draft articles, quotes and opinion pieces on behalf of RCS England spokespeople.
• Provide press office support to the Faculty of Dental Surgery and its Dean, as required.
• Brief the President, Council Members and senior managers on issues arising in the media.
• Act as the press lead for key projects such as RCS England guidance or campaigns. Devising and implementing communications plans, sharing project updates with the wider communications team, and maintaining a good understanding of surgical and wider health issues.
• Horizon scan for media opportunities and develop your own ideas for health coverage based on data, insights or RCS England priorities.
• Brief, support and prepare RCS England spokespeople for media interviews.
• Establish and maintain professional and trusted relationships with national and trade journalists.
• Represent the RCS England at internal and external meetings, and maintain professional relationships with press and communications leads at stakeholder organisations.
• Monitor daily media coverage relevant to surgery and the RCS England. This includes pulling together the team’s daily press cuts to be shared with Council members, Trustees, and key RCS England staff by 10am (subject to urgent media enquiries).
• Maintain and update the media sections of the RCS England website, working with the web team to develop rich digital content. Actively participate in developing our social media profile using Twitter, Facebook, and commissioning and editing relevant blogs.
• Produce evaluation reports of media coverage and communications activity.
• Undertake such duties appropriate to the grade, as required by your line manager.

About you

• Degree educated or proven extensive experience that can demonstrate the essential criteria below.
• At least two years’ experience of working in a press office.
• Experience of writing and editing for a variety of media including print and the internet.
• Good working knowledge of Microsoft Word, Excel and PowerPoint packages.
• Demonstrable experience of placing stories in the media.
• Rigour in researching and reviewing content: able to identify key points, summarise findings and report data and conclusions accurately.
• Excellent writing skills: able to write fluent, compelling copy free from grammatical or other errors.
• Excellent telephone manner: diplomatic and persuasive verbal communication skills.
• Able to prioritise effectively and deliver work to deadlines.
• Demonstrable understanding of journalists’ needs and priorities.
• Ability to understand policy documents and formulate a media response.
• Collaborative and inclusive approach to build relationships with colleagues across the organisation, to encourage timely information sharing with the press office.
• Diplomacy and persuasiveness, to foster the trust of senior spokespeople you are briefing and advising.
• Excellent interpersonal skills and integrity, to protect the College’s reputation for providing accurate and reliable information to the media.
• Strong prioritisation skills and a flexible approach to respond to changing priorities and needs and manage reactive queries.
• Enthusiasm and creativity to seek out interesting stories and pitch them.

What’s in it for you?

• 27 days paid holiday + bank holidays and up to 4 college closure days over the festive period & other leave entitlements (carers leave, fertility treatment leave, etc.)
• Hybrid and flexible working. We require staff to spend a minimum of 20% of their time in the office, subject to role requirements.
• Enhanced contributory pension scheme
• Equal access to enhanced parenthood leave
• A range of staff and peer networks
• Employee health and wellbeing committed (Healthcare cash plan, menopause friendly, disability confident employer, mental health first aiders, EAP etc.)
• Retail discount platform
• Sabbatical and volunteering opportunities
• Variety of learning and development opportunities

Interested Candidates:

If you wish to apply or if you have any questions about this position please email your CV together with a

cover letter to [email protected].

Any personal data collected from you, or that you provide to us, will be processed by us in accordance with our recruitment processes. If unsuccessful in your application, your information will be held by us on our database for a period of 6 months before deletion. If you would like your information removed sooner, please contact [email protected]

Closing date: Thursday 27 August 2026

The Royal College of Surgeons of England is an Equal Opportunities Employer. We are open to all talent and we actively ensure that all qualified applicants will receive equal consideration for employment without regards to age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

The Royal College of Surgeons of England is committed to protecting your privacy. We are registered as a data controller with the Information Commissioner’s Office (ICO). All College employees are responsible for records held,

created and used as part of their work for the College including patient/client, corporate and administrative records. Records are managed according to the requirements of the

Data Protection Act 2018 and ensure confidentiality. The College ensures that staff are trained to handle the information you submit to us with care and discretion, seeking advice where necessary.

Location: Home-based (applicants should be based in or near London)
Start date: 1 October 2026
Contract: Part-time freelance, minimum until 31 December 2027

About St Gregory's Foundation

St Gregory's Foundation (SGF) is a small UK charity that has been working alongside trusted partners in Eastern Europe for over 30 years. Through our long-term partnerships and grant-making, we support vulnerable children, young people and families to build brighter futures while encouraging local initiatives and sustainable solutions.

We are governed by a small Board of Trustees who are passionate about St Gregory's and the work we do. Day-to-day operations are managed by our Executive Secretary, who is the charity's only employee.

The role

We are looking for a suitable candidate, whether junior or experienced, to maintain our accounting and financial records and prepare our annual accounts.

The role includes maintaining and reconciling our QuickBooks accounts, processing bank transfers and payments, preparing financial and management reports for quarterly Board meetings, submitting Gift Aid claims, and preparing our annual accounts with the Reporting Accountant.

As a small charity, this is a varied role requiring someone who is organised, has an excellent eye for detail, is reliable, and is able to work independently while also being a good communicator and team player.

Main responsibilities

Monthly tasks

• Record day-to-day income and expenditure.
• Enter transactions into QuickBooks for our RBS accounts, including standing orders and CAF donations, and reconcile the accounts.
• Process bank transfers and payments.
• Arrange payment of invoices (held in OneDrive).
• Arrange payment for our freelance Online Communications Assistant.
• Arrange payment of the Executive Secretary's expenses.
• Attend brief remote meetings with the Executive Secretary and a member of the Board, as required, to discuss donations, donor records, QuickBooks entries and financial reports.
• Prepare financial and management reports for Board meetings (4–5 times a year).

Semi-annual and annual tasks

• Prepare and submit Gift Aid claims twice a year: after the financial year end (31 December) and after the end of the tax year (5 April). Ensure Gift Aid declarations are completed by eligible donors.
• Prepare the annual accounts with the Reporting Accountant (once a year).
• Prepare a budget review with the Executive Secretary (twice a year).

Key skills and experience

• Relevant accountancy or bookkeeping qualification and/or experience.
• Experience of preparing annual accounts and financial reports.
• Good working knowledge of Microsoft Office, particularly Excel.
• Excellent attention to detail.
• The ability to prioritise and manage your workload effectively.
• Experience of using QuickBooks would be an advantage.
• Knowledge of charity accounting would be an advantage.

Application instructions

Thank you for your interest in St Gregory's Foundation. We appreciate the time you have taken to apply.

Please submit your CV and a covering letter via CharityJob. We are unable to consider applications sent directly to St Gregory's Foundation. As we are a small charity with only one employee, we will only be able to contact shortlisted candidates invited for interview.

Please note that all candidates invited for interview will be asked to provide proof of their right to work in the UK.

Our Vacancy

Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

What you'll do

As a Solicitor, you will be responsible for managing your own caseload, including delegating tasks to a paralegal where appropriate. You will provide legal advice and representation primarily in relation to Housing Conditions claims, covering areas such as property litigation, general property matters, and land law. 

The role also involves supporting Senior Solicitors, the Assistant Director of Legal Services, and the General Counsel and Company Secretary on complex or high-value matters as required. You will be expected to take a proactive approach in driving and implementing improvements to the organisation’s response to Housing Conditions-related claims. 

In addition, you will provide legal support to internal Peabody stakeholders on housing condition issues and broader housing-related litigation, including offering legal analysis on policy, procedure, and corporate matters. You'll actively represent Legal Services in a positive manner, contributing to cross-organisational working groups and forums, and play a key role in delivering the Legal Services strategy and supporting Peabody’s wider business objectives. You will also contribute to the development and delivery of the Legal Services training programme, as well as assist the Legal Team or other teams within Governance and Risk on special projects as required from time to time.
 
 What you’ll need 

• Demonstrable experience providing legal support to stakeholders in both contentious and non-contentious matters including providing legal analysis on policy, procedure and corporate business.
• Demonstrable experience within proceedings in the county and magistrates court, first-tier tribunal, including where appropriate the ability to act as advocate.
• Experience managing own caseload comprising a variety of landlord and tenant matters, including Housing Condition matters, property litigation, general property and land law.
• Qualified solicitor in England and Wales or a member of ILEX

If you have any questions about this role, please email Talent Specialist, Ryan Loasby.

Please read before applying:

Previous applicants need not apply. 

Interviews will be taking place on Thursday 3rd or Friday 4th September in person at our Westminster Bridge Road office. 

This is a hybrid role and you’ll be expected to attend the Westminster Bridge Road office a minimum of two days per week. 
 
Please note: Peabody is not a licensed UK sponsor, so we’re unable to offer visa sponsorship for this role.

We are looking for an Operations Executive Assistant to join our Operations Team. This is a varied role at the heart of the organisation, combining operational coordination and executive support. Working across every part of Purposeful Ventures, you will help ensure colleagues have the systems, processes and support they need to do their best work.

Working closely with the Director of Finance and Operations, you will coordinate operational priorities, anticipate issues before they arise, and ensure the organisation runs smoothly, enabling senior leaders to remain focused on strategic work.

No two days will be the same. You might be coordinating a new starter's first day, overseeing office operations, preparing papers for senior meetings, implementing a new operational process, coordinating organisational compliance activities, supporting grant administration, or resolving an operational issue before it becomes a problem.

This is a role for someone who enjoys making things work well. You will be trusted to take ownership, build strong relationships across the organisation and continuously improve how we operate. You'll need to be equally comfortable supporting senior leaders, coordinating projects, solving practical problems and paying close attention to detail.

This role sits at the centre of Purposeful Ventures. You will work with colleagues across the organisation, gaining a broad understanding of how we operate while taking ownership of the systems, processes and coordination that help enhance how the organisation works. If you are someone who enjoys understanding how organisations work and finding practical ways to make them work even better, you will have plenty of opportunities to make a difference.

Job Description

Purpose

The Operations Executive Assistant plays a central role in the efficient running of Purposeful Ventures by providing operational management, executive support and administration across the organisation.

The role is varied and post holders are expected to have, and will be supported to continue to develop, expertise across a broad range of operational activities.

Responsibilities and duties

Executive support

Working closely with the Director of Finance and Operations and Management Team:

• Monitoring operational priorities and proactively following up actions on behalf of the Director of Finance and Operations.
• Preparing briefing notes, reports and background information to support decision-making.
• Coordinating cross-organisational activity on behalf of the Directors, ensuring actions are progressed and deadlines met.
• Providing proactive executive and administrative support to members of the Management Team.
• Managing diaries, scheduling meetings and coordinating logistics where required.
• Providing holiday and absence cover for the Executive Assistant to the CEO, ensuring continuity of support.
• Preparing agendas, coordinating papers and tracking actions from meetings.
• Organising meetings, workshops and events.
• Anticipating administrative requirements and proactively resolving issues to enable senior leaders to focus on strategic priorities.
• Coordinating operational issues across the organisation, using judgement to resolve matters independently and escalating where appropriate.
• Handling confidential information with professionalism and discretion.

Operations and Business Administration

• Working closely with colleagues across operations, communications, philanthropy, finance and project teams:
• Being a first point of contact for enquiries, correspondence and shared mailboxes, ensuring a consistently high level of customer service.
• Managing calendars, room bookings, registering and greeting visitors, organising meetings and organisation wide events.
• Ensuring the effective management of organisational documents, templates and operational systems.
• Maintaining CRM records and contributing to operational reporting.
• Coordinating document administration including agreements and approvals.
• Driving continuous improvement of organisational systems and processes, for example:
  • Leading small operational improvement projects.
  • Coordinating the implementation of new systems and operational processes.
  • Support organisational change initiatives.
• Acting as first point of contact for our external IT provider (Penelope), managing internal IT operations
• Coordinating our operational compliance calendar, ensuring key activities are completed on time, including:
  • Supporting the implementation and review of organisational policies and operational procedures.
  • Coordinating annual policy reviews and maintain version control.
  • Monitoring mandatory organisational compliance activities and escalating any risks.
• Maintaining relationships with operational suppliers; coordinating contract renewals; monitoring service delivery and escalating issues.
• Coordinating office health and safety arrangements, working closely with the building management company. Coordinating workplace risk assessments, maintaining accident records and coordinating fire marshal/first aid arrangements. Acting as Fire Marshal following appropriate training

People operations and onboarding

Working closely with the People Coordinator and colleagues to deliver an outstanding onboarding experience by:

• Carrying out Right to Work and DBS identity verification processes through our Due Diligence Checking platform, including video identity checks where required.
• Managing IT onboarding requests, including Penelope onboarding forms.
• Coordinating system access including EdCity passes and user set up.
• Preparing first-day arrangements including laptops and merchandise; welcoming new starters including building orientation, team introductions, and IT set up.
• Scheduling induction meetings, one-to-one introductions and team coffees.
• Setting colleagues up on the compliance learning system and assigning mandatory training. Monitoring new starter and refresher training to ensure completion and compliance.
• Maintaining organisation charts and onboarding documentation.

Office and Facilities

Ensuring that Purposeful Ventures provides a welcoming, productive and well-organised working environment by:

• Coordinating the day-to-day running of our fully serviced office at EdCity.
• Welcoming visitors and supporting colleagues in the office.
• Managing office supplies and equipment.
• Liaising with building management and external suppliers.
• Coordinating office IT equipment and ensuring new and existing colleagues have the equipment they need.
• Supporting the organisation of internal events and team activities.

Supporting Incubating Organisations and New Projects

Working with organisations that Purposeful Ventures is incubating by:

• Providing ad hoc administrative support to them and new projects.
• Assist with processes, communications, and administration.
• Support teams with coordination and project delivery activities.

The job description is subject to change and the postholder may be required to undertake tasks not specifically referred to above. Such duties, however, will fall within the scope of the job description.

Who we are looking for

We are looking for a highly organised, proactive and collaborative professional with experience providing executive and operational in a fast-paced environment. You will take ownership, build trusted relationships across the organisation, and be passionate about creating efficient systems and delivering an outstanding experience for colleagues and stakeholders.

You will bring an appreciation of the charity and social impact sector and a commitment to Purposeful Ventures' mission and values, recognising the importance of working for the good of the wider system.

Key requirements

The successful candidate will have:

• A strong understanding of office, operations and business administration, with an appreciation of how effective operational processes enable organisations to deliver meaningful outcomes and impact.
• Knowledge of executive support and the principles of providing proactive, high-quality support to senior leaders and management teams.
• An understanding of employee onboarding, colleague experience and the importance of creating a welcoming, well-organised and inclusive environment for new starters.
• Working knowledge of Microsoft 365 and confidence using and administering a range of digital systems, with the curiosity and agility to learn new technologies quickly.
• An understanding of organisational policies and procedures, and the importance of maintaining compliance, consistency and good governance within a charity.
• An understanding of the role of the Charity Commission and Companies House, and an appreciation of the governance and compliance responsibilities of charitable organisations.
• An understanding of information governance, confidentiality and UK data protection legislation (including GDPR), and the importance of handling sensitive information with integrity and professionalism.
• Right to work in the UK

Experience

The successful candidate will have demonstrable experience of:

• Providing proactive executive or senior administrative support to senior leaders or management teams, anticipating needs and enabling others to focus on strategic priorities.
• Coordinating complex diaries, meetings, events and logistics while balancing multiple competing priorities.
• Managing office operations or business administration within a busy, collaborative and fast-paced environment.
• Coordinating multiple operational priorities while exercising sound judgement and working with a high degree of autonomy.
• Delivering a positive onboarding experience through coordinating new starter administration, systems, induction activities and colleague support.
• Taking ownership of operational processes and continuously identifying opportunities to improve systems, simplify ways of working and enhance the experience of colleagues.
• Building positive and trusted relationships across teams and with external suppliers, partners and stakeholders.
• Working with confidential and sensitive information, consistently exercising sound judgement, discretion and high ethical standards.
• Working collaboratively across functions to achieve shared objectives and support organisational success.

Desirable:

• Experience within the charity, education or social impact sector.
• Experience supporting governance, Board or senior leadership meetings.
• Experience coordinating compliance processes such as Right to Work, DBS checks or mandatory training.

Contract Type: Fixed Term 24 months

Location: London (Flexible working with a minimum of 2 days in the office)

Interviews: 7th & 8th September 2026

Our Brand and Marketing team is looking for a creative, dynamic and innovative Marketing Manager to lead a new transformational project spearheaded by one of The Trust’s Goodwill Ambassadors and supported by corporate and government funders, to develop and deliver a long-term national awareness campaign to drive thousands of mentors to take action to support young people’s futures.

The key aspects of the role include:

• leading the marketing strategy and optimising campaign management
• developing and delivering owned, earned and paid marketing tactics
• using data to recommend outreach adjustments to respond to operational need in real-time
• working with prominent stakeholders to maximise opportunities
• line managing one Marketing Executive

The role is ideal for you if you’re: adept at building senior stakeholder relationships to secure buy-in and manage expectations; comfortable working with agencies, designers and partners to fulfil project needs; effective at developing multi-channel B2B and B2C marketing materials; and can use performance reports and trends data to influence decisions to advance The Trust’s goals.

If you’ve led the marketing requirements on high-profile marketing projects with measurable impact, we want to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Marketing Managers? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Marketing Managers! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Social Prescribing Link Worker (30 hours - part time)  

Hours: 4 days a week  

Salary: £23,878 

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About Help on Your Doorstep 

Help on Your Doorstep, is a pioneering charity working in the London Borough of Islington to improve the health and wellbeing of people and the communities that they live in. Through our Social Prescribing Service, ‘Connect’ outreach and referral service and Good Neighbour Schemes, we support people to thrive in healthier, happier and more connected communities.

At the heart of everything we do is a commitment to build trusted, relationship-based support with individuals and communities.We work closely with partners who share our vision of tackling the social and health inequalities that affect people across Islington.

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About the role 

Our Social Prescribing service supports patients referred by GP practices across Central Islington.Working within a fast, paced, person-centred environment, Social Prescribing Link Workers support individuals to identify what matters most to them and connects with community services, activities and support that improves their well-being and addresses the wider determinants of health.

The service benefits from close collaboration with our Connect service and access to over 120 referral partners, offering a diverse range of opportunities to support residents’ health, wellbeing and independence.

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What You’ll Be Doing  

As part of a dedicated team of four Social Prescribing Link Workers, seven Connect service colleagues and external partners working in primary care teams, you will: 

• Work with patients referred by GP practices to provide personalised, strengths based support 

• Build trusted relationships and support individuals to overcome, social, practical and emotional barriers 

• Support people to access community-based services, activities and networks 

• Manage a varied caseload, maintaining accurate and timely records 

• Work collaboratively with GP practices, primary care teams, colleagues and external partners 

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About You 

• Passionate about creating a fairer society and reducing health inequalities 

• Have excellent interpersonal and communication skills 

• Have experience of providing person-centred or personalised support (paid or unpaid) 

• Can work at pace and work across different data-systems and maintain accurate records 

• Can manage a caseload in an organised and methodical way 

• Are comfortable balancing face to face work with administrative responsibilities 

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For a full job description, person specification and details on how to apply, please go to our webste

Any queries please contact 

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Our Team 

You will be part of a supportive and collaborative team of 4 Social Prescribing Link Workers and 7 Connect Service colleagues, GP practices and external partners across Islington.We value teamwork, reflective practice, and learning from one another to continually improve outcomes for residents.

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How to Apply 

The deadline for completed applications is 11.30pm on Wednesday, 26th August.

You need to submit a cover letter which explains why you want the role, why your experience and skills are a good fit.Please do not just state you have the skills and experiences – explain and give examples.Please don’t use AI to write your application for you.

You need to submit a CV. In person interviews - date tbc

This is an exciting opportunity to join Cause4’s Development Team as a Development Manager, supporting a varied portfolio of charities and social purpose organisations with fundraising, strategy and organisational development.

This opportunity provides a fantastic opportunity for someone to work as part of a passionate and hard working team to hone their consultancy skills to fast track into more senior positions within the organisation.

The role offers the chance to work across multiple sectors including arts, heritage, education, health, sport and community organisations, helping clients to develop fundraising strategies, secure funding and build sustainable income streams. Alongside client work, you will play an active role within the wider Cause4 Development Team, contributing to research, organisational planning, training delivery and business development activity.

This position offers broad exposure across a wide range of organisations, fundraising disciplines and consultancy projects, making it an excellent opportunity for someone looking to accelerate their career within the charity or consultancy sectors.

THE OPPORTUNITY WHO THIS ROLE MAY SUIT

• This role could particularly suit: Someone looking to step into their first consultancy or Development Manager role.
• A fundraiser wanting broader experience across multiple organisations and income streams. Someone currently working in the charity, arts, education or cultural sectors looking to transition into consultancy.
• An ambitious individual seeking a fast-paced role with clear progression and development opportunities.
• An existing manager looking to build their consultancy skills to fast track into more senior positions in the sector.

MAIN RESPONSIBILITIES

Fundraising & Client Support

• Supporting a portfolio of clients with fundraising strategy development and delivery.
• Writing compelling funding applications, Cases for Support and donor-facing materials.
• Supporting funding approaches to Trusts & Foundations, statutory funders, corporates and individual donors.
• Conducting research into prospective funders, partners and opportunities.
• Supporting the development and delivery of fundraising events and engagement activities. Building positive relationships with clients, funders and wider stakeholders.
• Supporting the delivery of fundraising training and wider Cause4 programmes.

Research & Consultancy

• Producing high-quality research, reports and briefing papers.
• Supporting the development of programme ideas, evaluation frameworks and measurable outcomes.
• Contributing strategic thinking to fundraising campaigns and organisational development projects.
• Supporting wider consultancy and innovation work across the organisation.

Team & Organisational Development

• Contributing to Cause4’s business development and growth activity.
• Sharing knowledge, expertise and fundraising insight across the team.
• Supporting the wider strategic and operational needs of the organisation.

PERSON SPECIFICATION

Cause4 is a fast-paced consultancy environment offering significant opportunities for learning and career development.

Skills & Experience

We are particularly interested in candidates who are ambitious, adaptable and keen to grow within a consultancy environment. You may already have experience in fundraising, charity operations, programme delivery, arts administration, partnerships, research or strategy work.

We are looking for:

• Strong written communication skills and the ability to produce compelling, engaging and high-quality written material.
• Strong research and analytical skills with excellent attention to detail.
• Ability to interpret and synthesise large and complex amounts of information and data from a range of sources.
• Experience within a charity, fundraising, arts, education or consultancy environment.
• An interest in fundraising, philanthropy and organisational development.
• The ability to manage multiple priorities and deadlines effectively.
• Confidence working with a range of stakeholders and building professional relationships.
• Strategic thinking, creative and problem-solving skills. Strong organisational and coordination skills.
• Confidence using Microsoft Office applications including Word, Excel and PowerPoint.
• Experience using online platforms such as Zoom or Teams.
• Alignment with our company values.

Experience across fundraising or income generation is desirable, but we are equally interested in candidates with strong transferable skills and the ambition to develop into a client-facing consultancy role.

HOW TO APPLY

Please send your CV together with either: a Cover Letter (maximum two pages), or a Cover Video (maximum three minutes) to Ben Wilson, Director of Development and Enterprise.

The deadline for applying is 5pm on Tuesday 1 September 2026.

Please also include a completed Equal Opportunities Form downloadable from the Cause4 website.

The Research & Evaluation Officer, Children and Young People is part of the Research & Evaluation team with a focus on supporting authentic co-creation and young people’s engagement. The role supports the Head of Research & Evaluation and Reading Rewired project team, as well as our programme teams supporting children’s and young people’s reading, in exploring methods of engaging more young people in reading and demonstrating the value, reach and impact of the Charity’s work in the delivery of reading-related benefits.

Travel across England will be required as part of this role, with some co-creation sessions expected to take place during the evenings or at weekends, depending on scheduling preferences of the young people involved in the project.

Purpose of the post

The Research & Evaluation Officer, Children and Young People role will deliver co-creation activity with young people aged 10-16, related to the Arts Council England (ACE)-funded new Reading Rewired project, which aims to develop young people’s reading engagement in libraries. As part of this activity, the role will:

·Work with The Reading Agency, Libraries Rising, immersive digital creative studio RamJam and nine library authorities across England to develop youth-led approaches to reader development in libraries, to enhance young people’s skills, reading engagement and library use, and support library skills and confidence in working with young people.

·Be responsible for championing youth participation across the Reading Rewired project, ensuring young people are central to the design and decision making of the programme. 

This role will also support wider functions across our children and young people’s work, combining a mix of skills and experience including co-production, research, evaluation and programme development. 

What you will do

Co-creation

·Design and deliver co-creation activities with young people aged 10-16 for the new Reading Rewired project, ensuring the project listens and responds to young people, particularly those who are often left out of conversations around reading.

·Facilitate co-creation sessions alongside library staff in nine library authorities across England: Camden, Devon, Kent, Kirklees, Knowsley, Norfolk, North Northamptonshire, Sandwell and Stockton, supporting library skills and confidence in working with young people.

·Work alongside immersive creative studio RamJam to deliver co-creation sessions focused on digital engagement tools (for example, Augmented Reality, Virtual Reality, etc.).

·Analyse data collected through co-creation sessions, producing outputs such as overview reports or presentations of insights to key stakeholders.

·Use insights gained through co-creation to support the development of youth-led approaches to reader development in libraries.

·Remain an advocate for uplifting youth voices within the Reading Rewired project and in relation to the Charity’s wider work with children and young people.

Evaluation support and delivery

·Support with the maintenance of a robust, consistent organisational approach to data collection, programme monitoring and evaluation, ensuring methods and outputs align with Reading Rewired project outcomes and Arts Council England reporting requirements.

·Day-to-day oversight of research and evaluation datasets related to Reading Rewired, including answering queries from and providing support to the project team and our delivery partners.

·Support with the design and delivery of wider organisational research and evaluation and data insight projects, with specific reference to our work with children and young people.

·Support with the delivery of actionable data insights to inform evidence-based decision making around future project development in relation to the Charity’s work with children and young people.

·Handle data in line with The Reading Agency’s data protection, data storage, data sharing, and data collection policies and protocols.

Research

·Support with consultation and qualitative research in relation to wider organisational research and evaluation and data insight projects, with specific reference to our work with children and young people.

·Remain aware of key research developments, evidence and methodologies relevant to the Charity’s delivery of activity supporting children and young people, sharing these with colleagues where appropriate. 

·Contribute up-to-date, reliable content for the research and impact sections of The Reading Agency’s website, newsletters and other external communications, with specific reference to our work with children and young people.

·Contribute to the delivery of an original research programme, as led by the Head of Research & Evaluation, to inform and guide the work of The Reading Agency and raise our profile in this field. 

General Support

·Represent The Reading Agency’s Research & Evaluation team at meetings, events and conferences as required.

·Contribute to internal planning and project development.

·Carry out other projects or duties as may be requested by The Reading Agency management where capacity allows. 

What you will need to know

Qualifications:

·Relevant education, qualifications and/or working experience in the areas of social or qualitative research (including co-creation or participatory approaches), data analysis, or evaluation.

Skills/Knowledge:

·Excellent understanding of appropriate methods and approaches for working directly with young people using co-creation, co-production or participatory approaches. 

·Understanding of systems and process for analysing data plus awareness of effective research tools, in particular designing and delivering appropriate methods for use with children and young people.

·Effective project management skills.

·Strong understanding of safeguarding and experience of supporting teams to adhere to policies as well as supporting risk assessments.

·Competence in Microsoft Office applications and qualitative data analysis platforms such as Nvivo or equivalent.

·Able to deliver results in a highly organised manner.

·Writing skills with the ability to communicate effectively to different audiences.

Experience:

·Experience of delivering co-creation, co-production or participatory and/or action research, including translating data into tangible learnings or outputs. 

·Experience in working with young people from diverse backgrounds, and of facilitating meaningful opportunities for young people to influence decision making, being an advocate for youth voice.

·Experience of working in or liaising with schools, libraries or youth organisations desirable.

·Experience designing questionnaires and surveys, using Survey Monkey or similar platforms, desirable.

·Able to work effectively independently and as a member of a team, where colleagues work in separate locations and communicate via email, Teams and Zoom.

This role is offered on a fixed term contract (12 months) and is subject to a DBS check. To be considered for this role you must have the right to live and work in the UK for your application to be progressed.Unfortunately, we are not in a position to offer visa sponsorship.

Application process

For full details of the recruitment process, please see the application pack on our website.

About the role: AMRC is looking for a policy officer to join our small but highly influential policy and public affairs team, working at the heart of the medical research community. You will support our influencing and advocacy work, helping build a thriving research environment that facilitates innovation. We work with government and policy makers to ensure that our charities can invest in a healthy and sustainable research system across universities and the NHS. You will undertake analysis and horizon scanning to enable us to keep our members up-to-date, and you will support the development of AMRC’s policy activity. You will support activities in many areas of work including improving the sustainability of charity-university research; enhancing research careers, translation and infrastructure; maintaining a facilitative legislative and regulatory environment; and enhancing charity-industry partnerships, helping research findings to be translated into treatments, policy and practice more quickly. There will also be a public affairs dimension to the role that includes work with the APPG for Life Sciences, for which AMRC is part of the secretariat. 

Please see our website for the job description and application instructions. 

Harris Hill is delighted to be partnering with a well-established hospice in Harrow to recruit an Individual Giving Manager.

Location: Harrow, North West London (office-based with flexible working options)
Salary: £43,000
Hours: Full-time (37.5 hours per week)

This is an exciting opportunity to lead and grow a portfolio spanning individual giving, in-memory fundraising, lottery and legacy giving. Managing a small team, the successful candidate will develop supporter journeys, deliver multi-channel fundraising campaigns, and use data and insight to drive sustainable income growth.

They are looking for an experienced individual giving professional with a strong track record of delivering fundraising growth, developing supporter relationships, and leading successful direct marketing campaigns. Previous team management experience and excellent stakeholder engagement skills are essential.

This role is ideal for someone who enjoys combining strategic thinking with hands-on delivery and is passionate about building meaningful supporter relationships that make a lasting impact.

Key requirements:

• Significant experience in individual giving fundraising.
• Proven success in supporter acquisition, retention and income growth.
• Experience managing and developing a team.
• Strong understanding of direct marketing and supporter stewardship.

Applications are being reviewed on a rolling basis, so early applications are encouraged.

If this sounds like you, then please do get in touch ASAP! Please contact Hannah at Harris Hill on

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

The post holder will undertake a broad range of facilities management, maintenance, compliance, health and safety, customer service and administrative duties across multiple sites, ensuring that all buildings are maintained to a high standard and statutory compliance obligations are met.

The role combines practical maintenance skills with excellent customer service and strong organisational ability, supporting the day-to-day operation of three busy community facilities.

Building Operations

• Open and prepare buildings each morning for operational use.
• Unlock, inspect and secure all buildings and external areas.
• Carry out daily opening and closing inspections.
• Ensure buildings remain safe, clean and presentable throughout the day.
• Prepare rooms for activities, meetings, training sessions and events.
• Set up and dismantle tables, chairs and equipment.
• Ensure rooms are returned to the required layout after use.
• Carry out daily walk-round inspections of all facilities.
• Report defects promptly to the Operations & Facilities Manager.
• Liaise with contractors attending site.
• Assist with contractor supervision where required.

Planned Maintenance

Undertake general maintenance including:

• Minor plumbing repairs.
• Minor carpentry repairs.
• Decorating and painting.
• Furniture assembly.
• Repairing fixtures and fittings.
• Replacing door furniture and locks.
• Replacing light bulbs and lamps.
• Clearing blocked gutters.
• General DIY repairs.
• Garden and grounds maintenance.
• External cleaning.
• Maintaining pathways and entrances.
• General building repairs within competence.
• Minor electrical maintenance within the limits of training, competence and organisational procedures, referring regulated electrical work to appropriately qualified contractors.
• Replace plug tops and fuses on portable equipment where appropriately trained.
• Carry out visual inspections of electrical equipment.
• Assist external contractors during servicing and repair works.

Facilities Compliance

Carry out and record routine statutory compliance checks including:

• Weekly Fire Alarm Tests.
• Emergency Lighting Tests.
• Monthly Legionella temperature monitoring.
• PAT Testing (following appropriate training).
• Intruder Alarm Tests.
• Fire Door inspections.
• First Aid box inspections.
• Accident book monitoring.
• COSHH cupboard inspections.
• Water hygiene monitoring.
• Daily building safety inspections.
• Monthly facilities inspections.
• Health & Safety monitoring.
• Record all compliance checks accurately.
• Report any non-compliance immediately.

Health & Safety

• Work in accordance with all Health & Safety legislation.
• Follow QCCA Health & Safety policies.
• Follow Lone Working procedures.
• Follow Manual Handling procedures.
• Follow Working at Height procedures.
• Use appropriate Personal Protective Equipment (PPE).
• Report accidents, incidents and near misses.
• Support risk assessments.
• Ensure safe systems of work are followed.
• Ensure safeguarding responsibilities are understood.
• Maintain safe access and egress throughout all sites.

Security Responsibilities

• Act as a key holder where authorised.
• Lock and unlock buildings.
• Operate intruder alarm systems.
• Monitor CCTV where required.
• Ensure buildings remain secure.
• Challenge unauthorised access where appropriate.
• Report security concerns promptly.

Customer Service

• Welcome visitors, hirers, contractors and members of the public.
• Provide a professional and courteous first point of contact.
• Assist customers with enquiries.
• Answer incoming telephone calls.
• Take accurate messages.
• Direct enquiries to the appropriate member of staff.
• Support community events where required.
• Build positive relationships with hirers and partner organisations.

Administrative Responsibilities

• Complete maintenance records.
• Update inspection logs.
• Maintain electronic compliance records.
• Complete basic data entry.
• Use Microsoft Office and organisational software.
• Send and receive work-related emails.
• Monitor stock levels.
• Order cleaning materials, maintenance supplies and equipment using approved online purchasing systems.
• Maintain inventory records.
• Assist with booking preparation where required.
• File maintenance certificates and compliance documentation.
• Support reception and administration during busy operational periods.

Cleaning Responsibilities

• Undertake general cleaning where required.
• Inspect cleaning standards across all buildings.
• Ensure kitchens, toilets and communal areas remain clean and safe.
• Remove waste and recycling.
• Maintain cleaning stores.
• Monitor cleaning supplies.
• Support deep cleans where required.

General Responsibilities

• Work across all QCCA sites.
• Respond to emergency maintenance requests.
• Carry out reasonable duties consistent with the role.
• Attend staff meetings.
• Attend mandatory training.
• Undertake additional training in Health & Safety, Legionella Awareness, PAT Testing, Fire Safety, COSHH and First Aid where required.

Job description

Location: Westminster, London

Contract: Permanent

Salary: £33,524 per annum for 35 hours per week over 5 days, based on an FTE salary of £33,524 per annum (NJC Scale Range 15–19) inclusive of London Weighting, pension and other benefits. 

Hours of work: 35 hours per week, Monday – Friday, excluding breaks.

Annual leave: 35 days including bank holidays / Statutory Holidays 

Closing Date: Monday 31st August 2026

JOB PURPOSE

The postholder will help the people accessing our services to engage with pre-employment support to build the skills, confidence and resilience needed to gain future employment. This will be achieved through one-to-one support sessions, designing and delivering pre-employment workshops, digital inclusion initiatives, and volunteering opportunities. By providing guidance and meaningful engagement, the postholder will help clients develop transferable skills, improve digital literacy, and gain valuable experiences that supports their journey into sustainable employment. 

MAIN DUTIES 

• To provide a safe, inclusive and welcoming service for those who are seeking to gain employment, training or volunteering opportunities, including exploring goals and available support.

•  To support a caseload of clients one-to-one who use the service in developing tailored self-development plans that identify opportunities for pre-employment support, digital literacy, volunteering and other meaningful activities in order to gain future employment.

•  To develop and facilitate pre-employment workshops that support clients to build transferable skills, increase confidence, and prepare for future employment opportunities. Independently run training sessions and group programmes, managing all aspects of delivery. Sessions will typically be facilitated on a lone-working basis.

• To develop and facilitate training or group programmes both internally and across external organisations as appropriate. Independently run training sessions and group programmes, managing all aspects of delivery. Sessions will typically be facilitated on a lone-working basis.

• To design and deliver digital inclusion activities that support clients to develop digital skills, improve confidence in using technology, and access online services – sometimes working in partnership with other agencies to enhance delivery and reach.

• To build and maintain positive relationships with employment, training and volunteering organisations and partners, including attending off-site networking events.

• To participate in Employment, Training and Volunteering drop-in services and events to allow varied points of access for clients to engage with support, including at the Passage Resource Centre, at Passage accommodation projects and with external partners.

• In partnership with Fundraising colleagues, develop and implement opportunities for our corporate partners to deliver training or get involved in volunteering.

• To work with the Lived Experience Project Manager to ensure we provide opportunities for clients to get involved in the shaping of the service to further develop the project appropriately.

• To deliver client work and workshops in line with defined Key Performance Indicators and ensure accurate data inputting on our In-Form database in a timely fashion and produce data for reports as requested.

• To participate in weekly client reception shifts alongside the wider Community Services Team.

• In conjunction with your Line Manager to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.

• To participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary.

• To participate in regular supervision, case managements and annual appraisal, and help to identify your own job-related development and training needs.

• To ensure that all The Passage policies and procedures are being adhered to.

• To contribute to the effective implementation of The Passage’s Equity, Diversity and Inclusion Policy as it affects both The Passage and its work with vulnerable adults.

• To at all times undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage 1.

• Undertake any other duties that may be required which are commensurate with the role or per organisational requirements.

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder.

Person Specification: 

This person specification sets out the essential abilities and qualities that will be used in the selection criteria for the post. When completing your application form, please address criteria E1 to E7 and K1 to K4 demonstrating your experience and knowledge and give evidence of your experience and abilities.

EXPERIENCE 

E1 Experience of working in a similar post, either a paid or voluntary capacity, supporting disadvantaged groups into work or volunteering

E2 Experience of working with a diverse range of partner organisations to achieve positive outcomes

E3 Experience in supporting individuals to identify their strengths, set personal goals, and take steps toward achieving them

E4 Experience of designing and developing group workshops independently, training sessions, or structured programmes that would support individuals to build skills (or confidence in delivering training sessions).

E5 Experience of managing a complex caseload and working within an evidence-based practice framework to meet targets and Key Performance Indicators

E6 Experience in using digital tools and platforms (e.g. Microsoft Office, online job search tools, email, video calls etc.) and confidence in delivering training in these areas. E7 Experience of working with databases and recording systems to evidence your work (training will be provided) 

KNOWLEDGE 

K1 Knowledge of accredited training programmes and how to increase access for vulnerable individuals

 K2 Knowledge of how to influence and practice positive engagement

 K3 Knowledge of how to support and provide guidance to individuals and how to draw up a personalised development plan

 K4 Understanding of ways of working with partners to add value and capacity to a service