Policy jobs in Manchester, greater manchester

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Join the Ategi Team

Short-Term Role making a Long-Term Impact

We are Recruiting an Interim Engagement, Marketing & Fundraising Manager

Salary Circa 32K - 36K per annum depending on experience & qualifications

This is an interesting & rewarding opportunity for a committed individual who is looking to take on a new challenge.

Even if you don’t meet all the criteria, your unique skills and perspective could be exactly what we’re looking for

Own the Challenge, Deliver the Difference

Job details:

• Full Time (36.5 hours) or Part time Job Share – Monday to Friday
• Fixed Tern Contract - 12 months maternity cover
• Flexible working options, including Hybrid/Remote Working
• At least 2 years Management/Senior experience with experience in or Engagement and Communications Marketing and/or Service Development & Fundraising
• Ability to travel across offices in Wales, Amersham and Bristol (occasional with one monthly visit to Cardiff)

Ategi is a friendly not-for-profit organisation providing support services across Wales and England. It offers three main services for adults with additional needs: Shared Lives, Supported Living, and Community Support. Working alongside people to build independence, connection and meaningful lives.

As the Interim Engagement, Marketing and Fundraising Manager, you will be responsible to ensure Ategi’s impact is clearly evidenced and communicated whilst supporting with it’s Strategic Marketing, Communications and Engagement objectives and providing assistance with all communication related to resources, including fundraising and tender applications.

This role leads the organisation’s communications, engagement, and brand strategy, delivering impactful campaigns that raise awareness, enhance reputation, and support fundraising objectives.

We are looking for a highly motivated self starter who can generate ideas and take ownership, creating engaging and effective communications.  Additionally, the role involves proactive involvement in fundraising, tenders and income generation, with responsibility for monitoring performance against targets and managing budgets.

We are a people focused organisation, with a great range of benefits. 

Interested in joining us?

· Discover the full Job Description and Person Specification here

· Apply online or send us your full CV and cover letter telling us why you are interested in the role and what we should  consider

· Closing date for applications 20th April 2026

· A full driving licence and use of a car is essential

Join our Psychology and Therapy Hub (PATH) and make a meaningful difference in everyday life for adoptive, kinship and care-experienced families. We’re recruiting an Occupational Therapist with specialist expertise in sensory processing/sensory integration and attachment-informed practice to deliver practical, trauma-informed assessment and intervention that strengthens regulation, participation and connection. 

• Make a difference that families feel every day: co-produce practical strategies that support calmer routines, better sleep, smoother transitions and greater participation at home, school and in the community. 

• Bring specialist sensory expertise: assess sensory processing and regulation needs and translate findings into clear, realistic plans for parents/carers and partner professionals. 

• Work at the sensory–attachment interface: use a trauma- and attachment-informed lens to understand behaviour and build felt safety and co-regulation alongside sensory strategies. 

• Thrive in an MDT: contribute an OT perspective to formulation-led work within PATH, collaborating with psychology and therapy colleagues to create joined-up support. 

• Flexible, UK-wide reach: deliver support primarily online with occasional travel for team days, training or commissioned work (as required and agreed). 

You’ll need: 

• HCPC registration as an Occupational Therapist. 

• Strong experience supporting children/young people and their parents/carers (including complex presentations). 

• Proven skills in sensory processing assessment and intervention, including regulation strategies, activity adaptation and environmental modification. 

• Confidence working in an attachment- and trauma-informed way with adoptive/kinship/care-experienced families (or closely related work). 

• Excellent communication and report-writing skills, able to translate specialist thinking into practical, non-judgemental guidance that families can use. 

ROLE PROFILE

JOB TITLE:

Occupational Therapist

ACCOUNTABLE TO:

Clinical Lead

RESPONSIBLE TO:

Clinical Director

HOURS OF WORK:

Full time / Part time

LOCATION:

Remote working with travel flexibility

DURATION:

Permanent

SALARY / GRADE:

Grade 8 - £43.471

KEY WORKING RELATIONSHIPS

•      Clinical Director and PATH Clinical Lead
•      PATH team
•      AUK staff
•      Children and adults accessing our services
•      Referrers and external agencies as appropriate

PURPOSE OF THE ROLE

The Occupational Therapist (Sensory & Attachment) will deliver high-quality, trauma-informed occupational therapy assessment and intervention to families with a history of adoption, kinship care and long-term fostering. The postholder will bring advanced expertise in sensory processing/sensory integration and the impact of early adversity, attachment disruption and developmental trauma on regulation, participation and family life. The role will work as part of a multidisciplinary team (MDT) within PATH, contributing to formulation-led support, practical strategies and therapeutic approaches that strengthen safety, connection, and everyday functioning at home, school and in the community.

MAIN DUTIES AND RESPONSIBILITIES

·Provide specialist assessment and intervention where sensory processing differences interact with attachment needs, developmental trauma, neurodiversity and emotional/behavioural presentations.

·Co-produce practical, strengths-based support plans with parents/carers and, where appropriate, the child/young person; provide clear strategies that are realistic for family life.

·Deliver evidence-informed interventions (1:1 and group-based as appropriate) including sensory-based regulation strategies, activity adaptation, routine design, environmental modification and caregiver coaching.

·Integrate attachment- and trauma-informed principles (e.g., PACE/connection-based approaches) into OT recommendations, ensuring strategies support safety, relational connection and felt security.

·Contribute to MDT formulation and case discussions, offering an occupational therapy perspective on function, participation, sensory-motor development and regulation

·Prepare high-quality written outputs including assessment summaries, recommendations, letters and reports suitable for families and professionals; contribute to documentation required for commissioning/regulated service evidence as needed.

·Support families to understand the sensory, neurodevelopmental and trauma/attachment factors that may underpin behaviour and distress, and to implement strategies safely.

·Maintain accurate, timely records in line with organisational policies, data protection and confidentiality requirements.

·Contribute to the development of resources (e.g., guides, webinars, workshops) that translate specialist OT knowledge into accessible tools for families and professionals.

·Contribute to delivery of training in your specialist area (sensory processing, regulation, sensory-attachment interface) internally and externally.

·Actively manage a caseload, prioritising risk and complexity, and working within agreed service pathways, timescales and outcome measures.

CRITERIA

Knowledge and Experience

•  Significant experience working with children and young people and their parents/carers.

•  Experience delivering assessment and intervention for sensory processing differences and regulation needs.

•  Experience delivering remote/online OT interventions and caregiver coaching.

•  Experience of group work (parents/carers and/or young people).

•  Experience of working with adopted children, previously looked-after children, kinship or long-term foster families (or closely related settings).

•  Strong understanding of attachment, developmental trauma and the impact of early adversity on regulation, behaviour and participation.

•  Ability to integrate sensory strategies with relational/attachment-informed approaches.

•  Training/experience in DDP, PACE, NVR, therapeutic parenting or other attachment-informed models.

•  Expert knowledge of sensory processing and sensory-based regulation strategies.

•   Ability to differentiate sensory needs from (and understand overlap with) trauma responses, anxiety, and neurodevelopmental differences.

•  Sensory Integration training (e.g., postgraduate modules) and/or recognised competency frameworks.

•  Knowledge of neurodevelopmental profiles (e.g., autism, ADHD, DLD, FASD) and how these can interact with trauma/attachment and sensory processing.

•  Ability to provide accessible psychoeducation to families and partner professionals.

Qualifications and Education

   •Degree/diploma in Occupational Therapy.

   •     Current HCPC registration as an Occupational Therapist. Postgraduate       training/qualification relevant to sensory integration, sensory processing or advanced   paediatric OT practice.

•  Evidence of continuing professional development (Essential)

•  Training in a range of therapeutic modalities e.g. DDP, Theraplay, BUSS model, Sensory Attachment Intervention (Essential)

Skills and Abilities

   •         Experience of working within an MDT and contributing an OT perspective to shared          formulations and plans.

•Leadership and support skills

•Group work skills

•A reflective and empowering approach

•Strong application of theory

•Creativity and innovative approach to service delivery

•A commitment to the voice of children and families

Accountability

•Consultant Clinical Psychologist

•Responsible for maintaining own professional standards

•Responsible for delivering practice within the policies and standards of the charity

Behaviours

•Demonstrates commitment to equality, diversity and inclusion in all aspects of role at      all times.

•Contributes to an open and honest culture

•Supports, encourages, and motivates colleagues.

•Encourages challenge, creativity and innovation.

•Leads by example.

•Values transparency and consistency.

•Understands the role of individual and collective accountability.

•Actively contributes to Adoption UK’s mission.

•Has a clear understanding of other colleagues’ roles and responsibilities

•Shares skills and knowledge.

•Promotes Cross Functional team working.

•Offers outstanding service to members.

•Takes pride in Adoption UK and promotes its values in all interactions with external stakeholders.

•Identifies and uses the most appropriate form of communication.

•Communicates clearly, seeking clarity when unclear and valuing the opinion of others.

•Treats colleagues and other stakeholders with respect, honesty, fairness and courtesy

•Is responsive to colleagues, third party professionals and service users.

•Takes pride in own development.

•Enthusiastic and committed to achieving high standards and meeting agreed objectives.

•Takes an active interest in recognising professional and personal development needs and priorities within Adoption UK.

This role profile is a guide to the nature of the work required and may involve other such duties as deemed necessary by the Organisation. It is not wholly comprehensive or restrictive. The role profile will be reviewed with the post-holder at significant points for the Organisation.

Postholder is expected to abide by all organisational policies, codes of conduct and practice, and to work within a framework of equal opportunities and anti-discriminatory practice.

Rare opportunity: Help those affected by road crashes and create lasting change with Brake, the renowned road safety charity.

Who we are: Brake is the national, acclaimed charity delivering the National Road Victim Service, a specialist, accredited, UK-wide support service for road victims, delivering case-managed care for anyone who has been bereaved or seriously injured in a road crash or who is supporting a road crash victim.

Not your average job: This is a highly specialised frontline role supporting people affected by traumatic road deaths and life-changing injuries. We are seeking candidates with a strong understanding of trauma-informed practice and experience supporting people through the impact of traumatic bereavement and/or injury.

You will provide a specialist trauma-informed and bereavement-informed approach to care, helping individuals and families navigate the immediate and long-term impact of sudden loss or catastrophic injury. You will undertake a comprehensive needs, risk and safety assessment from which a bespoke support plan will be agreed with the person and/or families, ensuring that immediate wellbeing needs, vulnerabilities and safeguarding considerations are identified and addressed.

By joining this role, you will make a profound difference to individuals and families during their most difficult moments, helping them regain stability, access practical and emotional support, and navigate the complexities of the criminal justice or coronial process with guidance and care.

Take a look at our comprehensive job description for more details.

What we offer:

- A generous 35 days of annual leave (including bank holidays and 3-day shutdown period between Christmas and New Year, pro-rata for part-time working patterns)

- Birthday day off (taken any time)

- Enhanced sick pay and compassionate leave

- Death in service benefit

- Pension

- Employee Assistance Programme

- Flexible working

- A rewarding role with purpose

- Be part of a skilled, friendly team with an engaged Board of Trustees 

Who you are: We need energised and resilient self-starters with experience in supporting traumatic grief and post-traumatic stress. a background in providing high-quality emotional support and advocacy. Experience in the following sectors often provides a robust toolkit of high-level transferable skills: Police or criminal justice roles, family liaison, counselling or trauma support, health and social care, casework in any related field

Specifically seeking candidates with:

- Experience with people affected by trauma, sudden bereavement, or serious injury

- Understanding of trauma-informed practice and ability to provide support sensitively

- Experience identifying and responding to safeguarding and vulnerability concerns

- Strong advocacy skills ability to act as a powerful voice for service users, expertly navigating external networks, assemble resources and cross-functional support where required.

About us: At Brake, we are committed to creating a truly inclusive workplace where all colleagues feel valued, respected, and supported. We welcome applications from all backgrounds and life experiences, and particularly encourage candidates from the global majority, LGBTQIA+ community, and people with disabilities to apply.

We believe that diverse perspectives strengthen our work and enable us to deliver the best possible support to individuals and families affected by road trauma. As a proud Disability Confident employer, we don’t want you to ‘fit’ our culture, we want you to enrich it

If you are passionate about making a difference and share our vision for a world where no one is killed on our roads, we want to hear from you.

Not for traffic offenders: Due to the nature of our work we can't accept applications from traffic offenders. Candidates will be asked to disclose whether they have any unspent points on their licence at interview.

An enhanced DBS check is required due to the sensitive nature of our service.

Join us today and be part of the solution! 

Data Insight Manager
Remote working
£43,000 pa pro rata plus excellent benefits
35 hours per week (part-time considered)
9 month fixed-term contract

The Data Insight Manager for our Finance and Data team will play a vital role in strengthening RNID’s understanding of our audiences and improving how we use data to drive timely, targeted and impactful communications.

You will conduct campaign selections, audience insights and segmentation, working closely with the Senior Data Analyst and fundraising teams to deliver accurate, compliant and high‑quality data for supporter engagement. This is an exciting opportunity to shape supporter journeys, contribute to audience segmentation development and support a data audit as part of RNID’s supporter engagement strategy. 

What you will be doing

· Deliver high‑quality campaign selections and ensure robust, compliant data processes. 

· Provide meaningful insights to inform decision‑making and improve supporter engagement. 

· Develop and maintain segmentation logic, profiling, and audience insights. 

· Support cross‑charity projects including segmentation development, data audits, and supporter journey design. 

· Improve data quality by identifying issues and recommending enhancements.  

You bring strong analytical skills, experience producing campaign selections, and the ability to interpret complex data and translate it for non‑technical audiences. You are collaborative, proactive and comfortable managing competing priorities to deliver high‑quality outputs. You have experience using CRM systems and query tools (e.g., Dynamics 365, SQL or other selection tools), and ideally experience in segmentation, profiling, or direct marketing. You are purpose‑driven and willing to learn about deaf culture. 

No specific qualifications are required for this role.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus. We work with our communities and partners across industry, government, charity, education and more to change life for the better. 

At RNID we have big, ambitious plans to make real impact for our communities. To do that, we need the right people in our team. 

We are a remote working organisation, with colleagues based across the UK in locations from Cornwall to the Scottish Highlands and everywhere in between. We come together in person three times a year for our Staff Summits, inspirational events for sharing skills and ideas, hearing from external speakers and spending quality time with colleagues. Working in this way, we bring together the best of digital and in-person working in a modern, progressive organisation. We know our colleagues have responsibilities and interests outside work and we want to support that, which is why we offer a sector-leading flexible working policy to all our staff from day one. 

Our values are at the heart of how we work and communicate with each other, and the outside world. We strive to be an organisation that is connected, insightful, curious and passionate in everything we do.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 10 April 2026
Interviews: w/c 20 April 2026

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

We support children at every stage of their primary reading journey through three programmes - Early Literacy Intervention, Online Reading Volunteers, and Book Clubs - helping them build both the will and the skill to read. Our innovative Online Reading Volunteers Programme aims to support 3,500 children facing disadvantage during the 2025-26 academic year, pairing five to eight-year-old children with reading support volunteers from over 180 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. 

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Fundraising Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities, to contribute towards the 2025-26 fundraising target. The fundraising budget in 2026-27 will be £356,000, when you’ll have an individual target.

This role is ideal for an early career professional who can write creative, compelling proposals and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day-to-day basis. 

Key responsibilities

Deliver the fundraising plan 

• Work collaboratively with the Fundraising Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

• Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

• Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

• Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

• Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

• Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

• Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

• Work with the Fundraising Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

• Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

• Work closely with the Fundraising Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

• Oversee and maintain specific fundraising administrative processes, including recording of activity on the Salesforce CRM and internal databases.

• Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

• Adherence to Chapter One’s Donation Acceptance Policy.

• Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

• A commitment to Chapter One’s mission and values.

• Experience of fundraising, ideally from trusts and foundations. 

• A demonstrable track record of successfully generating income and achieving targets. 

• An ability to create compelling and successful fundraising applications and proposals. 

• Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

• Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

• Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

• Good financial acumen and proven ability to present complex financial information accurately.

• Excellent organisational skills, attention to detail and high levels of accuracy.

• Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

• Experience of individual giving or employee fundraising.

• Experience of working in a charity that has a strong corporate volunteering offer.​

• Experience using the Salesforce CRM.

How to Apply

Please send your CV (maximum 2 A4 sides) and a covering letter via Charity Jobs. Your covering letter (maximum 1 side of A4) should:

1) Detail your relevant experience, including clear examples.

2) Tell us the story of a successful fundraising relationship that you have been involved in, how much you raised and what you did to make it succeed.

3) Tell us about how our organisational mission is in line with your values.

Applications that fail to meet these criteria will automatically be discounted. We understand that you may use AI to help craft your application, but do remember that we will be looking for individuals who write a letter that stands out. We want you to have every opportunity to shine and to show us your talents - please let us know if there is anything we can do to make sure the assessment process works for you.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of inclusive teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All post holders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

Associate Director, Scotland
Ref: REF000006
Location: Home-based, Scotland (However, travel and overnight stays within the UK will be required as part of this role)
Contract: Permanent
Hours: 35 hours per week
Salary: Circa £66,000 per annum

Finding strength through support

The Stroke Association is the UK’s leading charity providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support.

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association, and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups, and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

About You and The Role

We’re looking for an exceptional systems leader to drive our work across Scotland and ensure people affected by stroke have the support they need to rebuild their lives. You’ll shape and deliver our vision for Scotland, focusing on what matters most to stroke survivors and ensuring our work has real, measurable impact.

In this influential role, you’ll build strong relationships across health and social care, Scottish Parliament and Government, and the wider stroke community. You'll bring deep understanding of the Scottish context and ensure our work is grounded in the lived experience of stroke survivors and their families.

Key responsibilities will include:

• Lead the Stroke Association’s strategic direction and impact in Scotland, ensuring people affected by stroke receive high quality support.
• Build and manage relationships with key health, social care and political stakeholders, acting as a credible and respected systems leader.
• Adapt organisational priorities for Scotland and ensure effective delivery through strong planning and performance oversight.
• Lead and develop the Scotland team, addressing capacity needs and building volunteer capability to meet local priorities.
• Strengthen partnerships across the stroke community to improve access to support and tackle health inequalities.
• Lead engagement in local policy and pathway development, influencing improvements at health board level.

You will have:

• Significant senior-level experience in advocacy and influencing, including shaping policy change in values-driven, social-impact contexts within Scotland’s health and social care sector.
• Substantial experience developing and managing senior-level relationships across partner organisations, using strong negotiation skills and sound political judgement.
• Experience leading complex organisational change and transformation, ensuring people-centred and sustainable outcomes.
• Strong understanding of the Scottish health and social care landscape, including Parliament, Government, influencing systems, and awareness of UK-wide legislative procedures.
• Ability to balance local, national and UK-wide organisational priorities.

To fulfil the role, you must live in Scotland and have the right to work in the UK. This role requires travel and overnight stays across the UK. Candidates must be able to demonstrate how they can meet this requirement of the role.

Closing Date: 5 April
First Interview (online) Date: Monday 20 April or Tuesday 21 April
Second interview and Roundtable Discussion (face to face): week commencing 27 April 
Please note all roles close at midnight

Please state any preferences for flexible options in your application. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please. 

As our Operations Co-ordinator, you will play an important role in keeping Birthrights running smoothly. Working closely with the Operations Manager and wider team, you will support a range of administrative, HR and finance processes that enable our work to protect and advance human rights in maternity care across the UK.

We are looking for someone who is highly organised, proactive and detail-oriented, with strong communication skills and the ability to manage multiple priorities. Experience supporting administration, HR processes or finance tasks is desirable.

A commitment to human rights, equity and anti-oppressive practice is important, as is the ability to work collaboratively in a small, mission-driven organisation.

Download the full job pack below for more details, including the job description, person specification and how to apply.

Apply for our Operations Co-ordinator role by: 12pm (noon) on 6th April.

Please Note: You will not be eligible to apply unless you hold the L2 Award in Instructing Cycle Training and have worked for 5 years in cycle training. If you do not hold this qualification your application will automatically rejected. 

• Lead the Trust’s strategic development work supporting our 2025–2035 strategic ambitions.
• Drive innovation across the Bikeability programme — including training guidance, evidence-based pilots, and digital learning products.
• Use your expertise as a qualified cycle training instructor to shape improvements to national training delivery.
• Support research, evaluation and evidence generation to ensure the programme remains future-focused and impactful.
• Represent the Trust at national forums, government meetings, conferences, and sector events.
• Manage development budgets, oversee project governance, and contribute to strategic decision-making.
• Ideal for someone with quality assurance experience, a strong background in qualification design and evaluation, and a proven track record of delivering innovative, high-impact projects.

We expect to hold interviews on either 10th or 13th April but we may do rolling interviews. 

About Us

Bridges Outcomes Partnerships (BOP) is a not-for-profit social enterprise that works alongside Government, community groups and specialist Delivery partners to design and deliver vital services that support people to improve their lives, in areas ranging from housing and employment to education and health & wellbeing.

The role of BOP spans project development (working with Government and others to design and launch the service), project management (coordinating the delivery phase, managing performance, and liaising with the various stakeholders) and project finance (funding the project until it starts to earn outcomes payments). Our own funding comes from a group of pioneering social investors, including The Office for Civil Society, Big Society Capital, Pilotlight, Trust for London, who, like us, are motivated by improving lives and changing the system for the better.

GMBOP is a subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts in partnership with public sector commissioners and impact-driven delivery organisations.

About GMBOP

Greater Manchester Better Outcomes Partnership (GMBOP) is a place-based partnership supporting people across Greater Manchester who are experiencing, or at risk of, housing insecurity and homelessness.

We bring together voluntary, community and public sector organisations to deliver joined-up, holistic and preventative support. Through our central hub and delivery partners, we ensure people can access the right support at the right time, without having to repeat their story.

Our work is grounded in a strengths-based and trauma-informed approach. We focus on people’s assets, aspirations and choices — not just the challenges they face. We are committed to working collaboratively, promoting dignity, and improving long-term outcomes for individuals and communities.

We believe that people with lived experience and people who reflect the communities we serve bring essential insight, skills and leadership. We actively welcome applications from individuals with these experiences and from groups currently under-represented in the housing and homelessness workforce.

Role Outline

The role will work on the Pathfinder project which works across Greater Manchester to prevent young people from becoming homeless. The purpose of this role is to increase access to high-quality private rented sector accommodation in order to improve opportunities for participants to secure suitable and sustainable housing.

You will work across Greater Manchester to build and maintain strong relationships with private landlords, improving access to accommodation for frontline delivery teams and the young people they work alongside. You will also work collaboratively with colleagues across GMBOP and related programmes, such as Kirklees Better Outcomes Partnership (KBOP), to share expertise, learning and best practice, helping to strengthen housing pathways and maximise impact across the wider partnership.

This role plays an important part in ensuring housing pathways are aligned with our strengths-based approach — supporting young people to move into accommodation that reflects their aspirations, promotes independence, and contributes to long-term stability.

What Will You Be Accountable For?

• Increasing the number and diversity of landlords engaged and wanting to work with the project

• Building positive, collaborative relationships with landlords to create seamless housing and support pathways

• Ensuring accommodation secured through the project meets appropriate housing standards

• Working in partnership with delivery teams so housing options reflect participants’ strengths, needs and goals

• Supporting delivery partners to understand private rented sector options available to participants

• Liaising with local authority private sector housing teams to strengthen partnership working

• Acting as a point of contact for staff accessing the GMBOP deposit or guarantor scheme

• Attending landlord networking events to promote the project and explain available incentives

• Maintaining ongoing, constructive communication with landlords during tenancies to support positive outcomes for both landlords and participants

• Contributing to marketing and promotional activity to widen the programme’s reach and impact

What Are We Looking For?

We are particularly interested in people who:

• Share our commitment to strengths-based, trauma-informed and person-centred ways of working

• Are motivated by preventing youth homelessness and improving long-term outcomes

• Build relationships based on trust, respect and collaboration

• Bring curiosity, creativity and a solution-focused mindset

We recognise that relevant experience can come from many different settings, including work, volunteering, community activity and lived experience.

Essential

• Commitment to strengths-based and trauma-informed practice

• Desire to contribute to an innovative, impact-led project

• Strong interpersonal skills and ability to build rapport with a wide range of stakeholders

• Ability to work independently and manage competing priorities

• Problem-solving and analytical thinking

• Ability to plan and organise your work effectively

• Accuracy and attention to detail

• Strong written and verbal communication skills

• Ability to work collaboratively within a partnership environment

• Adaptability and comfort working in a fast-paced setting

Desirable

• Experience of building and maintaining relationships with landlords and lettings agents in the private rented sector

• Understanding of homelessness prevention, youth services, housing insecurity or related systems

• Ability to travel across Greater Manchester to meet the requirements of the role

(We are open to discussing how travel requirements can be met.)

Safeguarding Commitment: As part of Bridges, you will help create a safe, supportive, and empowering environment for everyone we interact with. We believe safeguarding is a shared responsibility, where all colleagues play an active role in promoting wellbeing, identifying safeguarding concerns, and working together to ensure these are addressed promptly and respectfully. This includes maintaining professional boundaries, reporting concerns promptly in line with organisational policies, and completing all required safeguarding training.  All colleagues must remain vigilant, model safe practices, and contribute to a culture where people are valued, listened to and where safety, dignity, and wellbeing are prioritised at all times.

Data Protection Commitment

As part of Bridges, you will play an important role in protecting the privacy, rights, and personal information of the people we support, our colleagues, and our partners. We expect all team members to handle data with care, respect, and confidentiality, following our organisational policies and the requirements of data protection legislation. This includes using information appropriately, storing and sharing it securely, and reporting any concerns or breaches promptly. You will be supported with training and guidance to help you contribute to a culture where trust, transparency, and responsible data practices are embedded in our services and decision making.

What we will offer you

• We are a flexible employer and we will support you to ensure you achieve a healthy work life balance.

• You will be joining an incredibly dedicated, vibrant, dynamic and talented team of people who are deeply passionate about services which improve people’s lives and public sector reform.

• You will get 25 days’ annual leave plus 8 days for bank holidays plus a birthday leave day and 2 additional ‘gifted’ day/s between Christmas and New Year

• We offer a Salary Sacrifice Pension Scheme

• We offer 4 x Life Insurance, Income Protection Insurance and wellbeing benefits & resources

• We also offer Private Medical Insurance on successful completion of your probation period

• You will be able to access Learning and development opportunities

Application process/next steps

When you click on the link to apply you will be directed to Applied, the platform that manages all our applications. You’ll answer some questions that are related to the day-to-day job and will be asked to upload your CV. Your answers will go through our sift process: all answers will be anonymised, randomised and then reviewed by a panel of reviewers.

NB We value authenticity are looking for applications that genuinely reflect your own experience, skills, and motivation for the role. While we recognise that some candidates may use AI tools for light support (for example, to check grammar or structure), we ask that all answers and application content are predominantly your own work. This helps ensure a fair and meaningful assessment of every application.

If you are shortlisted, we’ll invite you to the next step, which will be first and second round interviews with the hiring team. First round interviews are anticipated to take place w/c 20th April.

Bridges Outcomes Partnerships is an equal opportunities employer and ensures that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. We welcome applications from candidates of all backgrounds and will make reasonable adjustments for any part of the recruitment process for candidates who meet the minimum criteria for the role. Please note, for this particular role candidates will require Right to Work in the UK.

JOB TITLE: Senior Administrator Maternity Cover 

SALARY: £16,666 pro-rata per annum (£25,000 FTE) 

LOCATION: Homebase  

HOURS: Part-time (25 hrs/week) Flexible working.  

CONTRACT: 6-month Fixed-Terms Contract Maternity Cover  

We are seeking a highly organised and systems-savvy Senior Administrator to play a key role in ensuring the smooth operation of our programmes, systems, and records. This role is particularly well suited to someone who enjoys working closely with data, systems, and processes, and takes pride in maintaining accurate, well-structured records that help teams run efficiently. 

A significant part of the role involves working with databases, spreadsheets, and CRM systems, so confidence using Excel (including formulas and data management) is essential. You will be comfortable navigating multiple digital systems and able to quickly learn new platforms, while maintaining high standards of data accuracy and organisation. Experience working with CRMs such as ImpactED, Beacon, Salesforce, or Blackbaud would be advantageous. 

You will be confident working across Microsoft Office 365 beyond Outlook, using tools such as SharePoint, Teams channels, and collaborative data systems to manage information and keep records up to date. The role requires someone who is methodical, detail-oriented, and proactive in keeping systems organised and information accessible. 

This is a 6-month maternity cover position, expected to run from June through November, with the possibility of extension depending on organisational needs and circumstances. 

You will play a key role in ensuring the smooth coordination of our administrative, data management, and operational processes. Joining a highly motivated and committed team of home-based colleagues who are passionate about improving the lives of young people through our specialist youth programmes, you will help ensure that the systems, records, and processes behind our work run efficiently and reliably. 

Your role will focus on maintaining and managing organisational systems and records, supporting programme delivery, and ensuring accurate and up-to-date data across our CRM and impact tracking platforms. You will sit within the operations team and coordinate key operational processes including volunteer and recruitment administration, liaising with external providers, and supporting the logistics and record-keeping of IT equipment and other programme resources. The role also includes general administration, coordination, and governance support to help keep the organisation running smoothly. 

You will be self-motivated and comfortable working remotely while staying closely connected with a collaborative team. Strong organisational skills, attention to detail, and clear communication will enable you to manage competing priorities while maintaining a high level of accuracy and professionalism. 

We welcome applicants whatever your stage in life. If you are returning to the workforce after a period away, or seeking a change of pace, we encourage you to get in touch. Across the team we cultivate a culture of inclusion that respects individual strengths, views, and experiences. We believe that our differences enable us to be a better team, one that makes better decisions, drives innovation, and delivers better outcomes for our young people. 

About the Jon Egging Trust (JET)

At JET, we support vulnerable young people to get back on track and realise their potential; more than 30,000 young people right across the UK to date, and there’s so much more we can do. We’re an organisation that really values its people and we’re immensely proud that our team culture is based on caring and raising each other up.

Our benefits package includes:

• Flexible working

• Enhanced annual leave

• Homeworking allowance 

• Occupational pension scheme

• Occupational sickness scheme

• Special paid leave provision

• Enhance Maternity Leave 

Download the Candidate Information Pack  

Read our Applicant Privacy Notice 

Child and adult at risk protection policy statement 

The Jon Egging Trust is committed to providing a safe and positive environment for everyone involved in its services and activities. The Trust takes its extended moral and legal duty of care very seriously in relation to children, young people, staff and volunteers. We seek to ensure the safety and wellbeing of all children and to protect them from harm or abuse when they engage in any of our activities. JET expects all employees and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process in line with this commitment. 

To apply 

Please complete our online application form.

The closing date: Sunday 19th April 2026 at 23:59.We have received a high level of interest in this role and may close the advert earlier than planned. If you are considering applying, we would encourage you to do so at your earliest opportunity.

Interviews (provisional dates):

• First-round online interviews Friday 24th April 2026,

• Final round online interview Tuesday 28th April 2026 + Task

Questions? 

Contact us through our website. 

Please note:

Due to our anonymised recruitment process, if your application is not shortlisted, we are unable to provide personalised feedback.

To become an employee at JET, you must be able to provide evidence of your right to work in the UK.

As part of our safer recruitment process, all candidates invited to a final interview will also be required to complete a confidential self-disclosure form, which allows any relevant information to be discussed in line with our safeguarding policy. 

Specialist & Expert Advocate for Children - based in Scotland

Advocacy After Fatal Domestic Abuse AAFDA

Remote – Based in Scotland with regular travel across Scotland

Salary – £33,000 pa

Full-time

Fixed term for 12 months (potentially 36 months dependent on funding)

Closing Date – 10th April 2026

AAFDA is a growing charity, and we are looking for a specialist Children’s Advocate to be based in Scotland. Although home based, travel will be required across Scotland. We welcome applications from candidates who are registered social workers and who have professional experience of working with people who have experienced domestic abuse.

We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Scotland is expected to introduce Domestic Homicide and Suicide Reviews (DHSRs) in April 2026. We are looking for a candidate with a good understanding of the Scottish legislative system and good understanding around domestic abuse and how it impacts on children to join our growing charity. Each year, in Scotland, around 25 families lose a loved one to fatal domestic abuse, perhaps one third of this number being domestic homicides and the others being suicides following domestic abuse. The actual number of domestic abuse related suicides remains unknown.

Many of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. The Children’s advocate will provide expert advocacy, specialist peer support to children, and other services, helping them practically and emotionally. This may include helping them to contribute to DHSRs and providing opportunities to recover from harm for example via trauma therapy and other services.

Through trauma-informed approaches, you will help the children bereaved by fatal domestic abuse:

-To enhance their voice after fatal domestic abuse including by helping them to contribute to domestic homicide and suicide reviews and formal / informal meetings with various professionals.

-By providing residential peer support events, or access to these events for both the children and their carers.

-Via virtual support tools and other resources.

-By developing pathways into groupwork programmes for carers of bereaved children.

-Cope and recover by direct support and by linking into other services, for example, specialist trauma therapy.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions

To apply for this role, please submit a supporting statement along with your CV. The closing date is 10th April 2026. Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages

Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

Can you help us?

We are looking for a proactive, compassionate and detail‑oriented individual who can deliver an outstanding experience to our members and learners. Someone who enjoys being the first point of contact, thrives in a fast‑paced environment, and takes pride in resolving queries efficiently and professionally.

You will bring excellent communication skills, strong customer service experience and confidence in navigating digital systems, including CRM and LMS platforms. You’ll be motivated by helping others, comfortable interpreting processes and guiding people through complex journeys, and able to work both independently and collaboratively. Most importantly, you’ll demonstrate empathy, patience and a commitment to continuous improvement—ensuring that everyone who reaches out to CoSRH feels supported, informed and valued.

The role:

Enquiries

• To be the first point of contact for all enquiries into the College managed through a digital ticketing system.
• Respond to enquiries using information and knowledge from all departments of the College, which often involves the interpretation and application of rules and procedures.  Use judgement to triage what action is required, where appropriate.
• Respond to all enquiries relating to qualification journeys, which includes information about the qualification/course, assistance in applying and payment, processing updates, help with learning journey on Learning Management System (LMS), the awarding and recertification of qualifications.
• Respond to all enquiries relating to membership, which includes help choosing the appropriate membership type and associated fees, renewals, upgrades, direct debits, and cancellation.
• Respond to all other enquiries, such as information on CoSRH events, and from prospective members about the work and activity of the College.
• Maintain up-to-date knowledge about the work and activities of the College to help respond to enquiries.
• Show an interest and understanding of enquirer’s needs, with a view to continually searching for ways to improve the service and their experience.

Qualification processing

• Responsible for the administration and processing of all CoSRH qualifications, recertifications and recertification audits in line with agreed procedures and service level agreements (SLAs).
• Responsible for processing reasonable adjustment and extension requests.
• Work closely with relevant teams when new training, assessments or qualifications are introduced to ensure accurate administration and processing.
• Support the administration and processing of applications from outside the UK for international qualifications
• Continuously monitor system and processes so they are fit for purpose for efficient qualification processing.

Membership

• Take an active role in membership processing, supporting the annual membership renewals campaign (November-March) and adjustments throughout the calendar year.

Operational support

• Work with the Membership and Insights Manager to help identify trends and patterns from ticket enquiries to help drive improvement.
• Work closely with the Data Manager and Digital Manager to raise issues with the Customer Relationship Management system (CRM), Learning Management System (LMS) and website, which have been identified through ticket enquiries, and help where possible to support with a resolution. 
• Undertake other administrative work as requested by the Membership and Insights Manager
• Take an active role in data input and collection to help drive insights, improvements and quality control.
• Support the longer-term development and improvement of systems and processes, and contribute to wider departmental discussions.

Governance

• Support the development of Standard Operating Procedures (SOPs) to help with efficiencies and quality assurance in the team.
• Create canned responses for use on frequent and complex enquiries to help aid efficiency in service delivery.
• Ensure compliance with GDPR and data protection principles while managing enquiry and application information.
• Actively participate in the delivery of continuous improvement, working collaboratively with colleagues across the College.
• Ensure all actions carried out in line with CoSRH’s standard policies and processes.

You will have:

• Excellent customer service skills
• Proficiency in MS Office suite
• Strong communication skills - clear and professional speaking and writing, ability to explain information simply, and good active listening
• Empathy - understanding customers’ feelings and frustrations, showing genuine care and patience, and making customers feel heard and valued
• Patience - staying calm with challenging or upset enquirers, and willingness to repeat or re-explain information, adapting to language or understanding barriers
• Problem-solving skills - thinking quickly and logically, identifying the root cause of issues, and offering effective and practical solutions.
• A positive attitude - friendly tone and helpful mindset, remaining professional even under pressure
• Adaptability - handling different personalities and situations, and learning new systems and procedures quickly and systematically follow standard operating procedures
• Attention to detail - accurately recording customer information, and following policies, procedures and processes carefully
• Excellent organisational skills and can manage conflicting deadlines, with a willingness to work flexibly and respond to changing priorities
• Excellent time-management and prioritisation skills
• Strong attention to detail and thorough in checking work
•  Ability to identify problems, trends and patterns
• Ability to use initiative and judgement
• Ability to work as a team, but also be able to think and work independently
• Excellent understanding and application of confidentiality and data protection practices (GDPR)

You will have experience:

• Delivering excellent customer support and care (essential)
• Delivering high quality written communication in response to customer email queries (essential)
• Delivering a positive video call or phone-based experience for customers (essential)
• Understanding a customer’s need and providing the appropriate solution (essential)
• Working with a Customer Relationship Management (CRM) system (essential)
• Working in membership or professional body, ideally in the medical or educational sectors (desirable)

Why Join CoSRH?

We are committed to supporting the wellbeing, growth and long-term success of our people. As part of the CoSRH team, you will benefit from:

Generous Annual Leave: 25 days holiday per year, increasing by an additional 2 days after 2 years of service and a further 3 days after 5 years, plus a dedicated day off to celebrate your birthday.

Competitive Pension & Life Assurance: A strong employer pension contribution of 10% (with a 5% employee contribution) following successful completion of probation, alongside life assurance at 4x your annual salary and access to an income protection scheme.

Flexible Working: A genuine flexible working culture that trusts you to manage your time and deliver results in a way that works for you.

Health & Wellbeing Support: Access to a comprehensive Employee Assistance Programme (EAP), free annual eye tests, and a Free Lunch Thursday to bring our teams together.

Community & Social Value: An annual volunteering day to give back to causes that matter to you.

Employee Benefits Portal: A wide range of discounts and savings through our employee discounts platform.

Enhanced Family Leave: Enhanced maternity, paternity and adoption pay, supporting you and your family at every stage.

Learning & Development: We invest in our people. From webinars and sector conferences to bespoke leadership development, we provide the time, space and resources for you to grow, thrive and make a lasting impact in your role.

To Apply

Full details of how to apply can be found at the following link:  Member Support Team Agent (12 month FTC - Mat leave cover) job - Remote - College of Sexual and Reproductive Healthcare

Deadline for applications is Friday 10 April 2026

Interviews are likely to take place on 20-21 April 2026

 We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

NB:  In order to fulfil this role you should be resident in the UK with a valid right to work; we are unable to sponsor people requiring a work visa.