Programme and policy manager jobs
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Communications Officer plays a key role in executing the organisation’s communication strategy. This role involves creating and managing content for various platforms, supporting media relations, and contributing to the overall communication campaigns and public relations efforts. The Communications Officer will work closely with other team members and the marketing team to ensure that all communication activities are aligned with the organisation’s strategic goals and effectively engage target audiences.
About the Role:
- Create engaging content for the organisation’s communication platforms ensuring that all content aligns with the organisation’s messaging and brand guidelines.
- Collaborate with the marketing team to engage followers and improve reach.
- Manage the collation, storage and dissemination of the organisation’s digital archives in line with established guidelines and operational requirements.
- Prepare stakeholder media summaries and reports on the organisation’s media coverage and its key issues.
- Maintain a database of media contacts that can be used to strengthen stakeholder management.
- Report on the performance of communication activities using data and insights to inform future communication strategies and activities.
About You:
To be successful in this role, you will need:
- Bachelor’s degree in Communications, Journalism, Marketing, Public Relations, or a related field.
- An understanding and awareness of the value of social media and their fundraising potential.
- Experience in content creation, social media management, and media relations.
- Strong writing, editing, and proofreading skills, with the ability to create content for different platforms and audiences.
- Proficiency in social media platforms, content management systems, and graphic design tools.
- Detail-oriented and organised, with the ability to manage multiple projects simultaneously.
Why you should apply:
Join Muslim Aid as a Communications Officer and play a pivotal role in shaping our communication strategy. This is an exciting opportunity to create and manage impactful content across various platforms, support media relations, and contribute to meaningful communication campaigns that align with the organisation’s strategic goals. Apply now to bring your creativity and expertise to a role where your contributions will have a tangible impact on communities around the world.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Job description – Cara Funding and Communications Manager
This is a critical time to join our dedicated team as we expand our work in response to the growing risk to academics and universities worldwide. Building on our 93 years of experience and partnerships with 135 UK university, this role provides an excellent opportunity for a dynamic fundraiser to grow our support from individual and organisations.
Line Manager: Chief Executive
Objective: The Funding and Communications Manger leads on the delivery of our fundraising strategy to diversify and grow Cara’s income streams.
Hours: Full-time. Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm.
Location: Hybrid working - in London office in Elephant and Castle SE1 (2-3 set days per week) and working from home on the remaining days.
Role purpose - responsible for executing fundraising strategy to generate increased income for Cara’s work - identify and cultivate potential donors, manage fundraising events and campaigns, and ensure compliance with fundraising regulations.
Detailed responsibilities:
· Fundraising Strategy and business plan:
Work closely with the Chief Executive to review and adapt our fundraising strategy and business plan and produce analytics to review performance by income type and to help set stretching and achievable targets and improvement plans for each income stream. Implement and develop fundraising plans, including initiation and management of campaigns. Take responsibility for developing new income streams and products including alumni and legacy giving.
· Relationship Building:
Cultivate and maintain relationships with existing and prospective donors, including individuals, major donors, and foundations. Work with the Cara team to ensure effective relationship management across all donors and lead on donor identification for all income streams. Identify opportunities for pro bono support in support of the Cara strategy.
· Event Management:
Organize and manage fundraising events, ensuring successful execution and high engagement with our target audiences. This includes a schedule of location-based university engagement events (up to twelve per year) to engage existing individual donors, build awareness of Cara’s work, and cultivate new individual donors. Collaborate with contacts at each university to plan, deliver and follow up on each event. Lead on other key Cara events including the annual science and civilisation lecture to ensure that these build the Cara brand.
· Data Management for donor stewardship:
Maintain accurate donor records (on salesforce) and build and maintain fundraising databases for individuals and organisational donors to manage engagement throughout the donor journey. Maintain a view of Cara’s pipeline income to support the work of the Cara management team and reports to support accountability and trustee engagement including return on investment for each income stream.
· Communication:
Prepare and distribute fundraising materials, including appeals, newsletters, social media content, and articles for the website. Develop a range of case-studies profiling the work of Cara (including programmes, university partners, and individual academics). Collaborate closely with the Chief Executive to build the Cara brand through co-ordination of Cara’s presence at events and through priority digital channels.
· Proposal writing
Lead on proposal writing for major donors and philanthropic funding. Collaborate with colleagues on larger grants taking responsibility to overall proposal quality and timely submission. Ensure that the team work to agreed standards on all written reports and proposals to donors.
· Compliance:
Adhering to fundraising regulations, such as those outlined by the Fundraising Regulator, and ensuring that all fundraising activities are ethical and legal. Develop policies and practices to manage risk including appropriate due diligence and gift acceptance policies.
· Trends
Stay up to date on signals and trends in fundraising relevant to Cara’s work and use these to inform our business planning and risk/opportunity management.
Essential Skills and Qualifications:
· Proven success implementing effective strategies to raise income from a range of donors with a focus on major donors.
· Excellent communication and interpersonal skills: The ability to effectively communicate with donors including senior staff at universities.
· Strong writing and presentation skills: Developing winning proposals and presentations. Experience ranging from individual regular donors to six figure grants.
· Project management and organizational skills: Managing fundraising projects and campaigns effectively.
· Research and analytical skills: Identifying funding opportunities, analysing fundraising performance, and making data-driven decisions.
· Team working skills: ability to collaborate effectively with team without firm levers of management control. Ability to motivate and support non-fundraisers to work to best practice.
· Knowledge of fundraising regulations and best practices: Understanding the ethical and legal aspects of fundraising.
· Experience with fundraising software and databases: to manage donor information and track fundraising activities. Experience and/or willingness to learn to use salesforce.
· Demonstrated interest in and commitment to Cara’s mission and objectives.
Benefits of Role
· Challenging and rewarding work, always life-changing, sometimes lifesaving
· Competitive salary
· Team and individual training opportunities
· Commitment to performance and personal development
· Hybrid working, home and office (minimum 2 days each week in the office)
· Eight hours each day Monday – Friday, with flexible working by arrangement around core hours of 10am – 4pm
· 25 days plus Bank Holidays annual leave entitlement
· 8% employer pension contribution
· Convenient office location at Elephant and Castle, close to Tube (Bakerloo and Northern lines) and bus routes
To apply
Please send a CV and cover note in response to the following four questions (max 1-page A4 – 11 size font) by 9am (UK time) on 30 June. Applications that do not follow this guidance will not be considered.
1. Summarise your experience and skills most relevant to this role
2. Tell us about a fundraising campaign that you have worked on – explain its success, what you did, and what you learnt from it?
3. Having looked at our website (www.cara.ngo) what steps would you take in this role to make Cara’s brand more attractive to potential donors?
4. Which target audience would you prioritise for fundraising in this role and explain why you have selected them and how you might reach them?
Registered Charity
11 - 20
Cara provides help to academics in immediate danger, those forced into exile, and those who remain and work in their home countries despite the risks.
The client requests no contact from agencies or media sales.
Thank you!
We have a Senior Solicitor opportunity in our in-house legal team to work on a broad range of matters.
Fixed term contract until 16th January 2026, 4 days a week (0.8 FTE)
The successful candidate will be required to provide legal advice across areas of law including but not limited to public law, charity law and general commercial law, including intellectual property, contracts and procurement. You will also advise on subsidy control, information law and litigation, provide practical legal advice to help further our Strategy, It Starts with Community, in a user-friendly way, to ensures that we are complying with our statutory and regulatory framework.
The role requires an ability to get up to speed with new areas of the law as the team deals with a broad range of legal issues. The Senior Solicitor will use their legal knowledge and experience to improve the Fund’s internal processes.
They will generally manage their own legal files (often on important funding initiatives and partnerships) working in a highly collaborative and collegiate team, where the sharing of legal know how and continuous improvement is highly valued up to date management information about the work and impact of the Legal Team to senior managers.
The Senior Solicitor will be working in a Legal team of 14 colleagues. The role does not include any line management responsibilities but it does have matrix management responsibilities for more junior members of the team (Solicitors, paralegals and Legal officer).
Strong general commercial legal experience is essential. Experience working in an in-house or private practice environment in the UK with a varied and workload and wide range of customers would be ideal, as would experience of public law and advising public bodies.
The roles can be based in any of our UK offices, with hybrid home/office working arrangements available. It is expected that the candidate will attend the London office every couple of months for key meetings.
Interview Date: Week commencing 7th and 14th July
Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The roles can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.
On application, please align your supporting statement to the criteria below
Essential Criteria
- UK qualified (or equivalent) solicitor or barrister
- At least five years’ relevant post-qualification experience in private practice or in-house Legal in a medium/large sized organisation
- Strong general commercial experience
- Team player with excellent interpersonal skills
- Excellent attention to detail and good drafting and negotiation skills
- Excellent communication and customer management skills
- Ability to manage multiple demands and priorities with good organisational and time management skills
- Ability to quickly upskill in new legal areas and use your initiative to proactively improve ways of working
Desirable criteria
- Experience or knowledge of public law and procurement law
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
Non Charity Employer
501 - 1000
It starts with community.
The client requests no contact from agencies or media sales.
Thank you!
Purpose of the Job
The role is a key part of the HFEH Mind team delivering mental health services across Hammersmith & Fulham, Ealing, and Hounslow.
The Volunteer Coordinator is responsible for recruiting, supporting, and retaining volunteers across the charity. You will ensure that volunteers have a positive experience, receive appropriate training and guidance, and feel valued for the time and skills they give. You will also work closely with staff to match volunteers to roles.
We currently offer three types of volunteering roles at HFEH Mind:
- Client facing support– Working alongside staff supporting service users
- Events – Supporting outreach & fundraising efforts and promoting our work
- Central Support – Blogging, graphic design, administration, etc.
General/Key Responsibilities
- Interview, recruit, onboard, and induct new volunteers in line with organisational needs, maintaining around 50-60 volunteers across the charity.
- Work with staff to identify new volunteering opportunities and develop volunteer role descriptions.
- Work effectively to ensure volunteers feel a part of HFEH Mind and gain value from their time with us.
- Develop and maintain volunteer policies, role descriptions, and procedures.
- Ensure all volunteering activity adheres to safeguarding, GDPR and health and safety policies.
- Promote volunteering opportunities through social media, local networks, and community partnerships
- Develop and deliver engaging volunteer training, support sessions and recognition initiatives.
- Be the main point of contact to support volunteers, listen to suggestions and/or concerns and support in resolve any volunteering related issues or complaints.
- Provide advice and guidance to volunteers about their matched relationship (with support from the wider team) and highlight safeguarding concerns as appropriate.
- Ensure each volunteer is assigned a named supervisor and receives appropriate supervision (at least every 4–6 weeks depending on role)
Volunteering Experience
- Ensure volunteers are receiving regular supervision and support during their placement.
- Monitor volunteer satisfaction, provide ongoing recognition and celebrate volunteer contributions
- Regularly report on the volunteer experience, including both quantitative and qualitative feedback & exit interviews
Administrative
- Maintain an up-to-date volunteer database and contact list.
- Support Director of Adult Services to provide reflective practice sessions for service-facing volunteers.
- Ensure volunteer training compliance is at required levels.
Other Responsibilities
- Join monthly volunteer meeting with Operational Directors, Head of Marketing & Communications and Head of HR.
- Ensure that equity and inclusion are at the heart of our volunteering programme and share in our commitment to equality of opportunity and to eliminating discrimination.
- Contribute to our fundraising effort by embracing opportunities to fundraise yourself, to promote fundraising and to support the fundraising team.
- Share our commitment to safeguarding adults and children at risk of harm, and ensure that volunteers are trained in and adhere to safe practice.
- Ensure that information is obtained, used and stored in accordance with our Data Protection and Confidentiality policy.
- Undertake any other duties commensurate with the level of the role.
Person specification
Essential
- Experience of working with or coordinating volunteers, ideally in a charity.
- An understanding of and commitment to improving the mental health of our communities, and ability to ensure that volunteers with lived experience of mental health problems are included and supported.
- Excellent verbal and written communication skills and the ability to work with people with from diverse communities with a range of life experiences, views and reasons for volunteering
- Ability to support, organise, and motivate people, and ensure that volunteers feel like they belong within the organisation
- Good IT and administration skills (e.g. Microsoft Office, databases)
- Commitment to equality, inclusion and the values of the charity sector.
- Understanding of safeguarding, GDPR and confidentiality.
- A proactive and flexible approach to problem solving
- Ability and willingness to travel to HFEH Mind sites.
Desirable
- Experience of working in the charity or community sector.
- Experience of HR administration, in particular recruitment and onboarding.
- Experience in delivering training or group facilitation.
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.
Post is subject to an enhanced DBS check.
Registered Charity
101 - 500
We’re here to make sure that everyone suffering with a mental health problem gets the help they need to recover.
The client requests no contact from agencies or media sales.
Thank you!
Communications Assistant
Location: Remote with flexible working arrangements. You will be expected to attend regular team meetings in Bristol (with paid travel and subsistence).
Salary: £26,000 per year FTE, dependent on experience.
Contract: We are open to this role being part time (0.8FTE) or full time. We offer fully flexible working.
Closing date for applications: 1 July 2025
Due to high numbers of applications, prior to interview we plan to carry out initial screening calls with prospective candidates before selection for interview. We will be asking about your reasons for applying and how you think your skills and experiences align with the role.
First interviews: w/c 28th July 2025
Start Date: ASAP: This is a new post.
About Good Faith Partnership
Good Faith Partnership believes that good things happen when we work together in new ways. Our mission is to create solutions to society’s most difficult problems, including loneliness, the cost-of-living crisis, mental health, and supporting refugees and asylum seekers. We believe that we can improve people’s lives and build a better world by harnessing the power of unlikely relationships and trying something new.
We connect businesses, governments, charities, philanthropists, trusts and foundations, and communities to make lasting change—from incubating projects such as Warm Welcome to rolling out the Home Office’s Homes for Ukraine Scheme. By bringing unusual or different players to the table, we can spark new ideas and unlock new levels of potential.
At the Good Faith Partnership, we value diversity, and we recognise the enormous benefits and the social imperative of bringing together diverse groups of people. We therefore warmly welcome applications from a broad range of backgrounds, experiences, and perspectives.
The Opportunity
This is an exciting opportunity for a proactive individual to work within a small, friendly and dynamic team. If you are passionate about communications, and want to develop, grow and hone your skills, this role is a great place to start.
You will provide communications support for Good Faith Partnership and a range of projects we deliver, including:
● The Warm Welcome Campaign for people right across the UK particularly those experiencing fuel poverty or loneliness;
● Welcome Hubs for refugees and asylum seekers;
● ChurchWorks which aims to bring the Christian Church and government closer together to effect positive change in UK society.
We anticipate that the successful candidate will spend around two-thirds of their time supporting the Warm Welcome Campaign and the remainder supporting wider Good Faith Partnership projects.
You’ll work across all aspects of communications, including design and content creation, e-marketing, social media engagement and delivery, events, website management and managing our photo and story libraries. You’ll be delivering communications to support our campaigning and influencing, fundraising, awareness raising, storytelling and brand elevation.
This is an entry level communications post. We’re looking for someone who is organised and systematic, thrives on creating engaging written and visual content, and loves working with all kinds of people. You’ll be encouraged and supported to grow and develop your communications skills and expertise.
Responsibilities
Working closely with the Communications Manager and Director of Communications you will work in the following areas:
Content creation
You will help bring Good Faith’s many projects to life through engaging visuals, videos and communications materials by:
● Creating visual assets using design software such as Canva
● Creating other visual content including short-form video
● Helping commission other visually led content such as banners, flyers and reports
Social media
A significant part of the role includes increasing our reach through social media:
● Creating and scheduling regular content for LinkedIn, Facebook, Instagram, Threads, Bluesky and X
● Using insight data to drive social engagement
● Developing strategic partnerships with relevant accounts on the different social platforms
● Engaging with partners and stakeholders on social platforms—sharing stories with the wider team as standard
● Responding to posts, comments and direct messages
● Monitoring trends through social listening and sharing these with the team
Websites
You will support the Communications Manager by:
● Writing and publishing engaging stories and news items to profile the great work of the team and our projects
● Preparing copy and visuals for web pages in our CMS
● Uploading content to websites
● Ensuring website copy is accurate and up to date
Email newsletters
You will work with the Communications Manager to:
● Support email communications
● Help maintain the email communications database
● Create and schedule email communications, ensuring content has been approved by a team member
● Segmenting audiences to keep communications relevant and engaging
PR
You will support the Communications Manager in a year-round programme of PR and media relations by:
● Creating lists of contacts in our media database
● Helping to amplify our news through our email distribution platform
● Monitoring PR mentions of our projects through our media database
Supporting systems and resources
● Taking responsibility for developing and maintaining accessible communications systems
● Managing our digital image and stories library, keeping stories and case studies up to date and searchable by the rest of the team
● Securely storing and organising documents on our G-Drive, ensuring accessibility for the team and compliance with GDPR
● Supporting, maintaining and developing existing partnerships and managing the systems (including CRM use) needed for communications delivery
Teamworking
● Attending regular meetings, contributing to communications discussions and planning, adapting to social trends as well as opportunities and challenges
● Supporting the delivery of other Warm Welcome and Good Faith Partnership efforts
● Reporting to the Communications Manager, you will work closely with the Communications team and the wider team, as well as our network of partners and supporters.
Person specification
We are looking for candidates with the following skills and experience:
Content creation
● Familiarity with content creation tools such as Canva or Indesign.
● Experience of creating engaging content for social media or other channels.
Social media
● Good understanding of social media channels, including Facebook, LinkedIn, Instagram, Threads, BlueSky, X, TikTok and YouTube.
● Experience of interacting with other users on social media and websites.
● Experience of using web content management systems.
Email newsletters
● Excellent writing and proofreading skills.
● Familiarity with email marketing software such as Mailchimp.
Supporting systems and resources
● Highly organised and the ability to create and manage administrative systems.
● Familiarity with the Google suite of programmes including Google Docs, Google Drive, Google Calendar, Excel Spreadsheets etc.
Teamworking
● Ability to prioritise and balance competing demands on your time.
Competencies and behaviours in our team
The core competence of everyone in our team is the ability to build trusted relationships among people with diverse perspectives and backgrounds. We are looking for people who are:
● Committed to the power of relationships to facilitate social change
● Collaborative, inclusive, ambitious, aligning with our core values
● Self-starters with high levels of commitment, energy and motivation
● Curious and show initiative, with problem-solving skills and an ability to learn quickly and adapt to a rapidly changing context
● Calm under pressure, and can adapt quickly in a fast-paced environment
● Willing to pitch in to help other team members if needed
● Organised with effective time management skills.
Working arrangements
● Current members of the team are based across the UK, with some in London, Reading, Bristol, Manchester and Northern Ireland. Applicants must be able to travel to Bristol once a month for a Tuesday full team meeting. Given the nature of this role, we would also expect the applicant to carry out a reasonable amount of travel to both projects and partners across the UK.
● This role is fully remote, with flexible working arrangements.
● All employees, volunteers, partners, suppliers and consultants working with Good Faith are expected to adhere to our Code of Conduct and safeguarding policies. Good Faith’s commitment to safeguarding means we seek to ensure that no harm comes to people as a result of contact with the organisation’s programmes, operations or people.
● You will need to have the right to work in the UK.
Supporting your application
● If you disclose a disability during your application process and you meet the minimum criteria for the role, we will contact you to discuss any reasonable adjustment you might need at the interview. If you wish to disclose a disability, please email us.
● We’d be very happy to answer any specific questions relating to this role - please email us with ‘Query for Communications Assistant role’ in the email subject line and we’ll get back to you as soon as we can.
● Please specifically address the requirements listed in the person specification in your covering letter as we will use this to shortlist applications.
● For more information, see our website or find us on twitter at @goodfaith
The client requests no contact from agencies or media sales.
Thank you!
Group Senior HR Advisor
Location: Trigate Business Centre, Oldbury B68
Hours: 28-hours per week (4 days) hybrid working
Salary £45,000 per annum (£36,000 per annum pro rata)
Are you interested in a Group Senior HR Advisor position where you have the chance to make your mark with an employer who isn’t afraid to let people try new things, and to innovate? This could be the ideal opportunity to move to a business specialising in housing, care and support for people with visual impairments, and other specialist needs.
As an inclusive, forward-thinking business, we take pride in our approach in investing in our people and are looking for a highly competent and motivated Senior HR Advisor to join us. From our recent staff survey, our staff have told us that they are really engaged and feel proud to work for us and the people we support.
This business is keen to recruit someone who wants to excel in their role and play a key part in our People Strategy. Now is a particularly exciting time to join us as we have an ambitious but realistic plan for further business development and growth.
As the Group Senior HR Advisor, you will:
- Be responsible for a case management of ER cases as well as provide day to day advice to managers.
- Develop excellent working relationships with managers and help empower them to become great people managers.
- Provide risk-based advice, guidance and coaching to managers on following best practice, policies and procedures.
- Play a lead role in managing key HR projects, business change projects such as restructures, through to supporting on the implementation of organisation wide people initiatives, such as wellbeing projects. This will include undertaking relevant research, and making proposals and recommendations that will enable effective and progressive change in our culture and ways of working.
- Need to have a full UK Driving Licence and use of a car for business purposes.
- Need to be able to apply for enhanced DBS clearance.
- Need to provide evidence of your Right to Work in the UK.
New Outlook Housing Association and Vision Homes Association are well-respected organisations and have joined forces in supporting and caring for people with visual impairment and complex needs.
We are proud of the work we do for the people we support, so if you can help us build on our successes, enjoy being part of a small team, and have a positive outlook, then we would like to hear from you.
The role is hybrid and based in Oldbury, with typically two days in the office and two at home. We operate from a modern well-furnished office, and apply a flexible approach to working patterns to ensure a better work-life balance for staff.
Benefits:
23 days Annual Leave (After your second year of service one additional day, subject to a maximum of five additional days) + 8 Bank Holidays
Employer pension contribution
Staff discount scheme
Employee Assistance Programme
Birthday leave
Long service awards
About Us:
Vision Homes has been providing support to vulnerable adults for over 30 years, specialising in providing support to people with complex needs. VHA is a charity, registered with the Charity Commission and its care provision is regulated by Care Quality Commission.
New Outlook has been providing services to visually impaired people for over 170 years. Starting out in 1846 as part of the Birmingham Royal Institution for the Blind (BRIB), becoming a standalone housing association in 1997. Since then, New Outlook Housing Association (NOHA) has gone through several changes to become the organisation it is today.
How to Apply:
For more information and Job Description please visit our website for contact details.
Please apply by sending your CV and a covering letter to us stating ‘what qualities and experience you can bring to the role’.
Closing Date: 11/07/25. Please note, we are actively reviewing applications and may close this advert early if a successful candidate is found.
Interviews: Telephone interviews will take place on 17/07/25 & 18/07/25.
If successful, a follow-up in-person interview will be arranged on 23/07/25 or 28/07/25 at our Head Offices in Oldbury.
Vision Homes Association and New Outlook Housing Association are Equal Opportunity Employers
No agencies.
Non Charity Employer
101 - 500
Providing Specialist Care in an Enabling Environment
The client requests no contact from agencies or media sales.
Thank you!
The role of Health and Safety Advisor will be to review, monitor and advise on Health and Safety (H&S) processes, policies, risk assessments and safe working practices across the charity.
The successful candidate will report to the charity’s Risk Manager, but be expected to work closely with other teams, in particular the Estates and Facilities, and Operations teams.
Overall objectives:
• To be the subject matter expert for staff, volunteers, visitors and contractors dealing with health and safety issues across all three sites.
• Write high quality practical guidance and policies for H&S at Battersea.
• Embed H&S policies and processes across Battersea.
• Help train and educate managers and team leaders in their H&S responsibilities.
• Develop and sign-off H&S risk assessments where appropriate.
• Work closely with the H&S Officer in the Estates and Facilities Team.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 13th July 2025
Interview date(s): W/c 21st and 28th July 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
Salary: £36,000
Hours: 35
Contract Type: Fixed Term Contract
Background:
Pure Insight supports young people leaving care aged 16 – 28. Our wraparound offer of services supports young people to develop the skills and confidence to take control of their lives, feel connected and develop a sense of belonging in their community. Over the past 11 years we have grown our services in Stockport, Salford, Cheshire East, Warrington and Halton, and are proud to have developed nationally recognised best practice programmes alongside young care leavers. Young People are at the heart of what we do, we have an exciting opportunity to join our team on a new project overseen by national partners focussed on reducing youth violence. Training and support will be provided by national partners to project leads and young people to understand the model, with opportunity to network and learn from other projects over the two years.
Overall purpose of the role:
As our Participatory Research lead you will lead on the research element of the project alongside young people (design, fieldwork, analysis and reporting) to better understand and find solutions to young people’s experiences of violence in children’s services by carrying out research with up to 500 children and young people with lived experience of children’s services using different methods. You’ll work to produce a range of output materials sharing research findings and take a lead role in disseminating learning to stimulate and influence social action to local and national stakeholders. You’ll work closely with our new Youth Participation and Social Action lead to develop and oversee the project with support from our leadership team. You will also support the development of a small team of young people in paid peer research roles and provide training, mentoring and guidance to develop young people's skills, confidence and cultivate a supportive group dynamic.
For more information such as the key activities of the role and person specification, please view the attached job description.
REF-222411
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview
The role is responsible for delivering comprehensive HR support across the organisation, covering recruitment, onboarding, training, and support for performance management and employee relations. It includes managing volunteer processes and working closely with both internal managers and external HR and payroll providers. The postholder will play a key role in maintaining effective HR systems, ensuring policy compliance, and supporting a positive workplace culture.
Key Responsibilities
- Managing end-to-end recruitment processes across multi-disciplinary teams; including
- Ongoing development, coordination, and oversight of SCT’s volunteer recruitment, onboarding, training, and administration in collaboration with SCT’s managers.
- Working closely with SCT’s outsourced HR support.
- Providing SCT managers with guidance on volunteer recruitment and any management issues.
- Implementing, maintaining and reviewing an annual training plan for all employees.
- Maintaining up-to-date staff files and HR system records including DBS validation, handling confidential employee and volunteer data in line with data protection legislation.
- Supporting employee relations by assisting with complaints, grievances, and disciplinary procedures, including provision of support to managers on all employee-relation matters.
- Working with SCT’s Business Operations Officer to ensure accurate information is provided to SCT’s outsourced payroll administrators to ensure accuracy of all relevant information.
- Supporting the ongoing review, development and improvement of clear, consistent, and accessible policies and procedures across the organisation.
- Working closely with SCT’s managers to promote the ongoing communication, implementation, and participation in the review cycle of policies and procedures.
- Undertaking other reasonable duties that may be required from time to time.
Person Specification
• CIPD qualified to level 5 or significant HR Management experience will also be considered
• 3+ years demonstrable generalist HR Management experience or similar role types
• Demonstrable experience of working across multiple sites
• Excellent communication skills both in the written form and in person with the ability to adapt to all audiences
• Experience of presenting material and report writing to a range of audiences
Essential Skills and Experience
- Proven experience in managing end-to-end recruitment processes, including onboarding, training, performance management, absence, and leaver procedures.
- Awareness of UK employment law and GDPR, with a willingness to learn and apply policies correctly.
- Understanding of volunteer management, including recruitment, onboarding, training, and administration.
- Experience with outsourced HR support services, providing HR guidance and support to managers, particularly in volunteer and employee management matters.
- Experience in maintaining accurate HR records and handling confidential information in line with data protection legislation.
- Practical knowledge of employee relations processes, including handling complaints, grievances, and disciplinary procedures.
- Familiarity with payroll processes and working collaboratively to ensure accurate payroll data.
- Comfortable using HR databases, spreadsheets, and Microsoft Office tools.
- Excellent organisational skills and attention to detail.
- Strong interpersonal and communication skills, with the ability to work collaboratively across teams.
- Help coordinate internal communications and staff events.
Desirable Skills and Experience
- Experience in developing and implementing annual training and development plans.
- Previous involvement in reviewing and updating organisational HR policies and procedures.
- Experience in the charity or voluntary sector, particularly in managing and supporting volunteers.
Registered Charity
51 - 100
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Justice & Care
Justice & Care is an award-winning anti-slavery charity working with governments and police forces across three strategic locations - the UK, Romania and Bangladesh. Through frontline programmes, policy advocacy and strategic partnerships, we work on the frontline to support survivors of modern slavery and bring perpetrators to justice, and in the corridors of power to create change at scale.
The role
Are you a relationship-builder, strategist and storyteller with a passion for justice? Join us as our new Philanthropy Lead and help take our major donor programme to the next level.
This is a pivotal role in a growing team. You’ll lead our high-value philanthropy strategy, manage your own portfolio of major donors and prospects, and line-manage a talented Philanthropy Specialist - supporting their development as you grow the programme together.
Working closely with our CEO, senior volunteers and programme leads across the UK, Romania and Bangladesh, you’ll shape how we grow income, insight and impact in the years ahead. Your focus will be on securing high five- and six-figure gifts from individuals and foundations who want to be part of the fight against modern slavery.
What we’re looking for:
✔️ A proven track record in securing significant gifts from high-net-worth individuals or foundations
✔️ Strategic thinking and confident relationship management
✔️ Strong communication skills - written and verbal
✔️ Experience managing or mentoring colleagues
✔️ Drive, humility and a deep belief in our mission
We offer an excellent benefits package to support your wellbeing and development. Just a few of the highlights include: Enhanced Annual Leave, Birthday Leave, Enhanced Enhanced Employer Pension Contribution, Private Medical Insurance, Life Assurance and Learning and Development.
Read our Total Reward offer to view the full list of benefits.
This role is subject to a DBS Check. You must have the right to work in the UK.
Justice & Care is committed to equality, diversity and inclusion. We welcome applications from all backgrounds
Ready to make a real difference?
Please read the full job description before applying. Click Apply to upload both your CV and a covering letter of no more than 1,500 words, outlining your suitability for and interest in the position. Your covering letter should explicitly address the candidate requirements outlined in the job description.
Applications will be reviewed on a rolling basis.
Interviews will be held from the week commencing 21st July.
Due to the high volume of applications, if you have not heard back from us by the end of August, you are unlikely to have been successful.
The client requests no contact from agencies or media sales.
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An exciting opportunity has arisen for a Business Support Assistant, Clinical Governance to join our Nursing and Care Directorate This successful candidate will play a key role in supporting the Business Support Manager in ensuring the efficient operation of the Nursing and Care Directorate.
This role involves providing project support and operational coordination across multiple areas, including staffing, recruitment, training, compliance, clinical governance, electronic medical records, and budgetary management.
The Business Support Assistant will collaborate closely with the Business Support Manager, Head of Care, Head of Clinical Governance, People Team, and other key stakeholders to ensure smooth and efficient operations, while maintaining high standards of care and compliance with regulatory requirements.
Staff benefits include London weighting, shuttle bus, and more… Read more below
Role Requirements
- Assist in the recruitment process for Nursing and Care roles, including posting job advertisements, collecting applications, and assisting with shortlisting and arranging interviews.
- Provide support in the onboarding process for new staff, including preparing induction materials and coordinating with the People Team to ensure all pre-employment checks are completed.
- Support the coordination of the international recruitment programme by liaising with the recruitment and compliance teams to ensure all necessary documentation is completed.
- Maintain records of staff absence, including sickness and vacancies, and assist the Business Support Manager in liaising with relevant teams to arrange bank/locum/agency cover as required as well as the required inputs on SMI.
Interview Date: to be confirmed.
About Us
The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.
Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.
Staff Benefits
The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.
We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.
Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.
Rehabilitation of Offenders
Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check. Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected. The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.
Equal Opportunity Employer
To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.
Online Searches
In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as LinkedIn. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.
The client requests no contact from agencies or media sales.
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The Eikon Charity supports children and young people in Surrey to feel safe, heard, and supported. Through one-to-one support, group work, and programmes in schools, they help children build confidence, resilience, and the skills they will need to navigate life’s challenges.
Following a period of growth, the trusts and foundations team now plays a pivotal role in The Eikon Charity’s £1m income strategy. This Trust Fundraiser role will join a three-person team within the broader Engagement function. With a 50/50 split between account management and new business, the postholder will manage a mix of warm and prospective funders, creating compelling proposals and impact reports to secure mostly restricted income.
The successful candidate will inherit a portfolio with long-standing funders and committed support. With a personal target of £150k, this role offers real scope to uplift existing relationships and secure new ones.
The charity is open to applicants from other fundraising disciplines – whether you’re a confident communicator with excellent writing skills, or an early-career fundraiser ready to develop, this is a great opportunity to make a difference within a collaborative and mission-driven team.
As Trust Fundraiser, you will:
- Deliver c.£150k annually through a balance of account management and new business
- Write tailored funding proposals and detailed reports to secure restricted and unrestricted grants
- Steward relationships with clarity and professionalism, organising funder meetings and engagement opportunities
- Research and develop a pipeline of prospects, focusing on Surrey-based trusts and foundations
- Work closely with delivery and engagement teams to gather insight, data, and stories that bring proposals to life
- Maintain accurate CRM records and contribute to reporting, planning, and internal analysis
- Support strategic planning for the team and contribute to a shared fundraising vision
Ideal skills and experience:
- Fundraising experience, with strengths in written communication and/or relationship management
- Proven ability to write persuasive funding proposals and impact reports, drawing on service delivery data
- Confident in meetings and able to represent an organisation to external stakeholders
- Excellent organisational and time-management skills
- Good working knowledge of CRMs and Microsoft 365
- Interest in services supporting children and young people’s mental health and wellbeing
- A collaborative and proactive approach to working with colleagues across departments
Benefits include:
- 25 days annual leave plus bank holidays
- Enhanced sick leave and pay
- Employee Assistance Programme
- Cycle to Work scheme
A cover letter is not required at this stage. In the first instance, please upload a copy of your latest CV. Suitable applicants will then be contacted and invited to a screening call.
Recruitment Agency
6 - 10
Expert recruitment for fundraisers and charities.
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At Samaritans, we’re dedicated to reducing suicide and supporting those who need us most. We’re looking for a motivated Trust and Statutory Fundraiser to join our team and play a crucial role in securing funding to deliver life-saving services.
• £35,000 - £38,000 per annum (full time)
• Full time or part time hours considered (full hours is 35 hours per week)
• Permanent contract
• Hybrid working: Linked to our Ewell (Surrey) office. There is an option to occasionally work from an office space in London Bridge.
• In-person working: Meeting in person and working collaboratively are things we value.
• The team currently works from the Ewell office one day a week (Tuesdays).
• We are passionate about flexible working, talk to us about your preferences.
Why Join Us?
• Be part of a supportive, ambitious, and collaborative fundraising team.
• Help secure significant grants to deliver impactful programmes.
• Enjoy a flexible, hybrid working environment.
About the Role
As our Trust and Statutory Fundraiser, you’ll lead our statutory fundraising programme, focusing on government funding and the lottery, while also supporting large trust funding applications. Your responsibilities will include:
• Managing a portfolio of funders and overseeing grant management.
• Researching and developing statutory funding sources.
• Crafting compelling cases for support to secure winning bids.
• Building relationships with funders and internal teams.
• Collaborating on impactful projects and providing timely, high-quality reporting.
A large part of this role is leading on our funding for work in prisons, managing a portfolio of over £1,000,000 across the UK and Ireland.
What We’re Looking For
• Proven experience securing 5- and 6-figure grants through compelling applications.
• Excellent communication and storytelling skills.
• Strong organisational and project management abilities.
• A solid understanding of bid processes and statutory funding.
• The ability to create and manage budgets with attention to detail.
If you’re an entrepreneurial thinker with a passion for delivering meaningful social impact, with strong project management skills, we’d love to hear from you.
Why Samaritans?
We value diversity and inclusion and are committed to supporting our employees to thrive. By joining us, you’ll be making a real difference in the lives of others while developing your skills in a positive and forward-thinking environment.
Working at Samaritans
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
Being Inclusive
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
We’re committed to equity, diversity and inclusion and warmly welcome applications from people of all backgrounds and lived experiences. Samaritans is a place where your voice matters. We also recognise the value that people with lived experience bring to our work.
Application
If this sounds like the opportunity for you, please upload your CV and answer some application questions. Applications close at 9 am on 7 July, with video interviews taking place after 14 July.
Application Questions include;
1. Tell us about your experience and track record in securing five and six-figure gifts from Trusts and Statutory funders? Please provide some examples. 250 words max
2. What interests you about Samaritans and the cause? What do you think makes us compelling to a funder? 250 words max
3. Tell us about your experience and skills in project management, managing stakeholders and strong organisation? 250 words max
We kindly ask that you don’t rely on AI tools for your application answers, cover letter or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Apply now and help us create a future where fewer people die by suicide now and help us continue to be there for people when it matters most.
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Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of ‘Strategic Marketing Planner’ to join its award-winning Marketing division on a permanent full-time basis, to be based from its Waterloo Office, London. The organisation is currently operating to a hybrid working model.
Job purpose:
- Be a catalyst for change, driving robust data-driven, audience-led and integrated approaches to marketing decisions and plans.
- Drive planning excellence across the marketing teams, and cross-organisational initiatives requiring marketing support, to increase collaboration and build marketing capability.
- Lead on the audience and supporter insights programme, and work with key internal stakeholders to ensure the insights support the work of teams across the organisation in their own strategic planning.
- Develop the IRUK brand strategically to continually grow brand awareness, engagement and relevance.
The successful candidate must have:
- Proven experience of managing marketing teams/projects and/or managing brands, working across a range of projects for multiple audience groups.
- Experience of running marketing campaigns and/or developing content geared towards the British Muslim community.
- Experience in leading audience research projects and translating insights into actionable marketing strategies.
- Significant experience in audience segmentation strategies and personalisation to maximise on marketing performance.
- Experienced in interpreting data to make marketing decisions.
- Hands-on experience of using project management tools such as Asana.
- Experienced in relationship and stakeholder management.
- Ability to build collaborative relationships, communicate effectively and influence a wide range of individuals both internally and externally.
- Significant experience of managing and motivating agencies to drive maximum value from relationships.
- Understanding of charity sector marketing.
- Experience of developing and managing annual plans.
- Good understanding of KPIs and marketing metrics.
- Excellent written and verbal communication skills.
- Solution focused in the face of challenges.
- Superb attention to detail.
- Ability to communicate highly technical and complex information and requirements. relating to marketing to non-specialist management and internal stakeholders to gain buy-in.
- A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
- Excellent knowledge of the creative process from start to finish.
- Excellent knowledge of all marketing channels, both online and offline.
- Strong understanding of the major technology-driven changes and trends affecting the online media and advertising industries.
- A confident collaborator, able to influence and build positive working relationships
- Outstanding organisational skills, able to manage multiple priorities and respond quickly to last minute changes.
- Flexible and adaptable – responding positively to change.
- A data-driven, analytical mindset with experience of interpreting results and recommending opportunities for optimisation.
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on 23rd July 2025.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
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The Supporter Services Team Leader will be responsible for promoting and delivering excellent supporter care to existing, potential and previous supporters of Battersea, developing relationships and maximising income for Battersea.
They will be a point of escalation for the supporter services team and will support and develop a team of volunteers. The role will lead on key fundraising products, proactively sharing information with stakeholders.
Objectives
- Provide first line of support to Supporter Services Administrators to ensure donations are processed promptly and efficiently and update the Income Generation database with accurate donation and supporter information
- Prepare and share weekly rota's allocating tasks per day for Supporter Services Administrators
- Ensure that volunteers, who assist the team to handle supporter enquiries, are appropriately recruited, trained and supported
- Decide the workload of the volunteers to get the maximum mutual benefit
- Take the lead on key products working with product owners to ensure the best supporter care
- Review and improve the volunteer team’s outputs for quality and accuracy, suggesting and implementing improvements as necessary
- Act within all relevant legislation and sector best practice, including PCI DSS compliance, the Data Protection Act, Gift Aid rules and regulations and the Institute of Fundraising and Fundraising Regulator codes of conduct
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Closing date: 30th June 2025
Interview date(s): TBC
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.