Service delivery manager jobs in leicester

Libraries Connected is seeking a Research and Evaluation Manager to join our newly formed Policy, External Affairs, and Research Team. This is a unique opportunity to shape and deliver impactful research and evaluation across the public library sector.

You’ll lead internal research and data projects, provide in-house evaluation for programmes, and manage external research partnerships—including with academic institutions. Your work will directly inform advocacy, communications, and strategic decision-making.

We’re looking for someone with strong research and analytical skills, experience in managing complex data, and the ability to translate findings into accessible outputs. You’ll be collaborative, detail-oriented, and confident working independently across multiple projects.

Delivery Manager (South) £42,500 pro rata 

The Role 

Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (South) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget to support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 16th November 2025 

• Interviews: Monday 1st December 2025 

Delivery Manager (North) £42,500 pro rata 

The Role 

Are you passionate about creating inclusive spaces where girls can thrive? We're looking for an organised and values-driven Delivery Manager (North) to support the delivery of our groups, trips, residentials and events at GFS. You'll line manage Group Coordinators, ensure operational compliance, champion inclusion, and maintain strong communication with volunteers, groups and external partners across England and Wales. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• Remote working with annual in-person opportunities to connect with colleagues
• 25 days annual leave (pro rata), plus bank holidays 
• Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities
• 24-hour access to Employee Assistance Programme 
• Season ticket loan 
• Annual EDI Learning Days 
• Study time and personal training budget nto support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Sunday 16th November 2025 

• Interviews: Tuesday 2nd December 2025 

Doorway is a registered charity that has been supporting young people who are homeless/at risk of homelessness for 28 years, across Warwickshire.  We are moving into an exciting phase of innovation and development as we set our strategy for the next three-five years.

We are seeking a dynamic, creative and strategic individual to contribute to our development and help us to achieve our goals. Ensuring that we go from strength to strength and have a sustainable future, through successful income generation and brand visibility.

The ideal candidate will be proactive, have excellent organisational and communication skills, with the ability to build relationships with donors, sponsors and partners.  A motivated experienced individual with the ability to work in a fast paced environment, delivering fundraising and income generation activities on time.

Join us to bring your experience, passion, and ideas to help make a real difference to the lives of our young people.

Job title: Fundraising and Grants Manager
Location: Remote/ Home-based in the UK within 90 minutes travel of Central London with occasional national and international travel.
Salary: £42-45k. Contract: Full-time, 1-year contract (with possibility of extension dependent on continuation of funding). You should be available to start in February 2026

The Fundraising and Grants Manager will play a pivotal role in supporting the implementation of WeProtect Global Alliance’s 2026–2029 Investment Strategy. You will lead the day-to-day management of our multi-donor grants portfolio, ensuring that donor obligations are met and that grant and financial management systems are robust, efficient, and compliant.

Working closely with the Head of Development and colleagues across the Secretariat, you will contribute to donor stewardship, ensure timely and accurate reporting, and support the development of new and renewed funding opportunities with governments, multilateral institutions, foundations, and private donors.

We are seeking a highly organised and values-driven professional with proven experience managing complex donor-funded grants. You will bring financial and operational acumen, excellent communication skills, and the ability to manage competing priorities in a small, fast-paced, remote-working team. Above all, you will demonstrate a genuine commitment to child protection and to WeProtect Global Alliance’s 

Deadline: 19:00 (GMT), Monday 24 November 2025 

First Interviews: Week commencing 8th December 2025

Second Interviews: Week commencing 15th December 2025.

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the existing right to work in the UK at the time of application.

Social Sync is a UK-based tech for good company revolutionising the way charities and nonprofits fundraise and engage with their audiences. Via their Social Sync platform, which works across Facebook, JustGiving, GoFundMe and branded pages, as well as WhatsApp and SMS, the organisation powers behavioural, omni-channel journeys that react in real time to supporter actions. This unique insight enables charities to raise more, engage more deeply, and unlock the full potential of their supporters.

Real pioneers within the space, Charity People is delighted to be partnering with the organisation as they continue to grow, and is leading the charge to recruit a Digital Supporter Journey Manager to join the team.

Contract: Full time, permanent role

Salary: £40,000 to £45,000 per annum

Location: All Social Sync staff work remotely and this is a home-based role

Closing date for applications: 9am on Monday 1st December

Interviews: first stage interviews will be held week commencing the 8th December with second round held week commencing 15th December. Both interview stages will be held remotely.

As Digital Supporter Journey Manager you will have strategic ownership of supporter journeys delivered by Social Sync's managed service clients; designing journeys that convert, retain and inspire supporters across channels including WhatsApp, Messenger, Email, SMS and Instagram DMs. You will also champion Social Sync's sector leadership in WhatsApp journeys - developing best practice, showcasing impact, and shaping how charities use conversational messaging to drive fundraising success.

Your core remit will include:

• Owning and overseeing the implementation of omni-channel supporter journeys
• Leading on the design and testing of journeys to improve campaign outcomes through better supporter engagement
• Working closely with key internal stakeholders internally to ensure journeys are integrated into wider campaign strategies
• Provide analysis and reporting on supporter journeys, sharing insights with clients and internal teams to inform future activity

We're keen to speak to candidates who combine behavioural insight, campaign expertise and technical know-how, and would love to hear from anyone with the following key skills and experience:

• Proven experience in supporter journey design and implementation for fundraising campaigns, with a passion for testing new innovative channels and approaches
• Strong knowledge of digital communication channels and techniques to drive supporter engagement and fundraising performance.
• Experience of working with CRM, marketing automation, or journey-building platforms.
• Analytical skills with the ability to interpret performance data and use insights to drive improvements.
• Ability to balance strategic thinking with hands-on delivery in a fast-paced environment.
• Knowledge of fundraising regulations, data protection, and relevant UK marketing standards.

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Insights and Impact Manager £41,738 

The Role 

Are you passionate about putting girls' voices at the heart of programme design? We're looking for a collaborative and data-informed Insights and Impact Manager to bring research, evidence and learning into our work at GFS. You'll design and lead monitoring, evaluation and learning (MEL) across all programmes, build systems to gather insight from girls and young women, and ensure their experiences directly shape our delivery and strategy. 

About Girls Friendly Society 

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. We achieve this by providing groups and opportunities for girls and young women to build friendships, gain confidence, and learn that they are unstoppable. We deliver a programme of activities designed to develop socio-emotional skills such as confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a space designed for girls and young women. We prioritise working in areas of disadvantage. 

Why Join Us? 

At GFS, we believe in creating a supportive and inclusive work environment where our team can thrive. As part of our organisation, you'll enjoy: 

• 25 days annual leave (pro rata), plus bank holidays 
•  Long service leave after two years 
• GFS Pension Scheme with 7.5% employer contribution 
• We embrace flexible working and support our employees to work in ways that suit their individual circumstances and responsibilities.   
•  24-hour access to Employee Assistance Programme 
•  Season ticket loan 
•  Annual EDI Learning Days 
• Study time to support your professional development 

Our Commitment to Equality, Diversity and Inclusion 

GFS is committed to building a diverse workforce that reflects the communities we serve. We actively welcome applications from people of all backgrounds, particularly those from marginalised communities including Black, Asian and minoritised ethnic candidates, LGBTQ+ individuals, disabled people, and those from underrepresented groups. 

As part of our commitment to equitable recruitment, we guarantee interviews for candidates from marginalised communities who meet the essential criteria for the role. We are also committed to making reasonable adjustments throughout the recruitment process and in the workplace. If you require any adjustments to support your application or interview, please let us know and we will work with you to ensure an accessible and inclusive process. 

Key Dates 

• Closing Date: Noon, Thursday 20th November 2025 

• Interviews: Thursday 4th December 2025 and Friday 5th December

About Adolescent Health Study

The Adolescent Health Study (AHS) is an ambitious new UKRI-funded initiative to establish a prospective, longitudinal population study that will generate a globally leading open science data platform and research resource. AHS aims to recruit at least 100,000 young people from across the UK and to follow their mental and physical health and wellbeing over at least 10 years. It plans to collect data through questions and measures; to obtain bio-samples for a wide range of genomic and other high-throughput assays; and to capture linked data relevant to health and wellbeing from participants’ health, education and other administrative records. There will be a strong emphasis on engaging with and involving young people, schools, parents and other relevant stakeholders in the design and delivery of the study, as well as on including young people that represent as wide as possible a range of backgrounds, experiences and characteristics. AHS will focus on enabling a wide range of research, including studies of the critical biological and social developments that occur during the transition from childhood to adulthood and the determinants of both mental and physical health and wellbeing in adolescents and young adults.

Purpose of the post

The Finance Manager will play a pivotal role in ensuring the financial health and sustainability of the organisation. Reporting to the Head of Business Operations, the postholder will oversee all financial operations, providing strategic insights to inform decision-making and ensuring compliance with financial regulations and best practices.
This role is integral to supporting the organisation’s mission of advancing health research through effective financial stewardship, and it offers an exciting opportunity for a motivated and experienced finance professional to make a significant contribution within a mission-driven organisation.

Main responsibilities

Financial Strategy and Planning
• Develop and implement robust financial strategies to support the organisation’s strategic goals.
• Prepare and monitor budgets, forecasts, and financial plans, ensuring alignment with organisational objectives.
• Support procurement and commercial processes, ensuring value for money and delivery assurance.

Financial Management, Reporting and Regulatory Compliance
• Oversee day-to-day financial operations, including accounts payable, receivable, and cash flow management.
• Prepare accurate and timely financial reports for the executive team, Trustees and external stakeholders.
• Lead the preparation of annual accounts and coordinate with external auditors, specifically in relation to Companies House and Charities Commission obligations.

Stakeholder engagement
• Work closely with workstream leads to provide financial advice and insights that guide strategic decisions.
• Collaborate with external funders, grant providers, and other stakeholders to ensure transparent financial management.

Process improvement
• Identify and implement improvements to financial systems, processes and tools, to enhance efficiency and accuracy.

Knowledge, skills and experience

• Professional accounting qualification (e.g., ACA, ACCA, CIMA) or equivalent.
• Proven experience in independent financial management, including budgeting, forecasting, and reporting.
• Strong understanding of financial regulations and compliance requirements in the UK, specifically in relation to not-for-profit, charitable and research organisations.
• Excellent analytical skills with the ability to interpret complex financial data.
• Advanced proficiency in financial software and Excel.
• Strong interpersonal and communication skills, with the ability to engage effectively with non-finance stakeholders.
• Experience of working in a health and/or data research environment.
• Familiarity with grant management and reporting requirements.
• Knowledge of financial systems, implementation and optimisation.
• Experience in developing financial strategies within a growing organisation.
• Experience of modelling operational costs to support decision making and delivery.
• Excellent organisational and time management skills with the proven ability to prioritise and, at times under pressure, produce accurate work to deadlines.

​Desirable criteria

• Experience of working in an organisation in its infancy or a start-up.
• Understanding and experience of using project management tools and techniques.
• Understanding and experience of procurement of good and services in a health and/or data research environment.

Dimensions

• This is expected to be a full-time post however AHS would consider applicants looking for part-time opportunities.
• AHS is a national organisation, and our activities take place across the UK.
• Flexible working will be required across several geographical locations in the UK.

Application Process

This post is subject to receipt of satisfactory references and the post holder having the right to work in the UK (visa sponsorship is not available). Please apply online with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, your preferred working hours (FTE or PTE) and including your current salary.

The closing date for this position is midnight on Sunday 23 November 2025.

Interviews are currently expected to be held during the week commencing 15 December 2025.

Equal Opportunities Policy Statement

AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. AHS is an equal opportunities employer, and as such aims to treat all employees, consultants and applicants fairly. It is our policy to provide employment equality to all, irrespective of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Beyond these protected characteristics, we acknowledge the importance of socio-economic background, childcare and caring responsibilities, educational background, neurodiversity, and any other factors that shape an individual’s identity and opportunities. We strive to create an environment where all colleagues feel valued, supported, and able to contribute fully.

Values

It is an exciting time for the Adolescent Health Study (AHS) as we establish our senior leadership team in 2025. As the senior executive team evolves, the AHS values will be grounded in inclusivity, integrity, accountability, and collaboration.

Governance Manager (12-months maternity cover)

About the role

This is an exciting time to join Emmaus UK and provide maternity cover for our Governance Manager.

This standalone role is responsible for managing the operations of the board and committees of Emmaus UK, as well as for providing support to local boards at Emmaus communities across Great Britain as they look to develop their governance arrangements.

The postholder will manage the board of trustees, leading on recruitment, induction and compliance, ensuring meetings run smoothly and are minuted effectively. They will also work as company secretary, managing the smooth-running of the AGM, and ensuring returns are made to Companies House and the Charity Commission within appropriate timeframes.

The Governance Manager is responsible for monitoring the development of policies, tracking completion and working with managers to continuously improve policies in line with changing regulation.

The role will also involve extensive work with members of the Emmaus movement, through the performance of reviews of local governance of members, reporting back to local boards on areas to celebrate and actions to develop. They will also be responsible for developing Emmaus UK’s best practice toolkit for trustees to refer to in developing their local governance arrangements, and for liaising with the wider Emmaus movement through facilitation of the membership processes with Emmaus Europe and Emmaus International.

About Emmaus UK

We understand that a home is more than just a roof over your head; it’s somewhere to belong, where you feel part of a community, and that’s what Emmaus offers. 

Emmaus is a unique, secular organisation supporting homeless and socially excluded people by providing a home, meaningful work opportunities and a sense of belonging. 

There are currently over 30 Emmaus communities across the UK, stretching from Glasgow to Dover and Norfolk to South Wales, including three Emmaus groups working towards the development of services in their areas. Collectively the Emmaus federation supports more than 1,000 people with experience of homelessness. 

Emmaus UK Governance

• Manage the board of trustees, leading on recruitment, delivering a comprehensive and appropriate induction, dealing with enquiries, maintaining declarations of interest, skills audit and eligibility forms and ensuring all details are up to date and accurate.
• Act as company secretary for Emmaus UK, leading on the preparation for and delivery of the Annual General Meeting, filing required returns, developing documents associated with membership, and ensuring the charity is compliant with relevant charity and company law.

​Board and Committee Meetings

• Coordinate board meetings including organising venues, liaison with the relevant secretary and chairs in creating agendas, preparing and distributing papers and taking and circulating accurate minutes
• Oversee the smooth-running of committee meetings in conjunction with the admin team, including creation of the annual calendar.
• Ensure all follow up actions are coordinated, and ongoing rolling actions logs are maintained and appropriately shared with the Emmaus UK staff team.

Emmaus UK Governance Development

• Lead on governance projects within Emmaus UK, including but not limited to risk, policy management and internal governance reviews, reporting to the Board and subcommittees as appropriate.
• Provide governance advice and support to staff members on an ad hoc basis.
• Monitor all internal policies and procedures ensuring they are fit for purpose and kept under review by the relevant staff members.

​Federation Governance

• Lead on reviews of members’ local governance arrangements, scheduling, undertaking analysis, reviewing documentation, collating responses from members and observations from Emmaus UK Senior Leadership Team members, and reporting to local boards on findings and Emmaus UK’s Audit & Risk Committee on emerging themes.
• Provide guidance for federation members on governance development through ad hoc advice, the production of governance toolkits and supporting resources.
• Facilitate the membership processes and requirements for Emmaus Europe and Emmaus International, supporting transitioning members and contributing to movement-wide events such as the World and Regional Assemblies, international visits and exchange programmes.

To apply 

· To apply for the role, please complete our application form and equal opportunities monitoring form and email us, our Email address is in the application Pack by COP Wednesday 19th November 2025. 

· Please ensure you download the job pack and refer to the job description and person specification when completing your application form.

· Those shortlisted will be invited to an interview conducted via Microsoft Teams on Wednesday 26th November or Friday 5th December 2025.

· If you would like to arrange an informal discussion about the role, please email us, the email address is in the Application Pack.

Clinical Services Coordinator (Mental Health Talking Therapies) - Maternity Cover Contract

Evolve Counselling is looking for an efficient, qualified and experienced mental health counselling manager, to take charge of our service while the postholder takes maternity leave in January 2026. This is an exciting and rewarding opportunity with a supportive employer, who offers a flexible approach to working time, benefits and options for the future. 

The post is: 

• Fully remote, part-time hours between 16-21 hours per week.

• Highly flexible arrangement of core working hours across 4/5 days each week. 

• Salary will be £32,000 pro rata/ full time equivalent.

Evolve provides a wide range of therapies to people experiencing mental health difficulties. We work with private individuals and organisational/ corporate clients (via employee wellbeing programmes) mainly through remote video calls but with a good deal of face-to-face work. We have over 45 BACP registered counsellors on our team and our mission is to deliver the lowest cost counselling to those who need it most. As a charity, our surpluses are reinvested to deliver this mission. 

Our ideal candidate for this temporary cover is a BACP registered member counsellor, with strong managerial and administrative skills and experience, confident at handling the working needs of a large remote team and delivering a detailed and personal service to our larger contract clients as well as private individuals. You’ll be working alongside an ambitious management team, aiming to perfect and grow our services. Good record keeping, communications skills and familiarity with confidential client record management systems are a must. 

The key aspects of the CSC job are to: 

• Be the first port of call for all clinical queries. 

• Arrange the efficient use of our CRM system that supports the clinical service. 

• Take overall responsibility for incoming referrals and allocations as well as ongoing management of clients and maintenance of any waiting lists to agreed parameters. 

• Monitor the balance between counsellor capacity and client demand. 

• Provide practical support and signposting to the counselling members, enabling their work. 

The closing date for applications is 28 November 2025. Early application is encouraged as interviews will be conducted on a rolling basis and we reserve the right to close the job application date early, if we receive enough suitable applications. 

We are recruiting for a Philanthropy Manager to manage a portfolio of dedicated major donors who contribute significant funding to the charity, developing and implementing inspiring supporter journeys that encourage repeated/ increased support. The postholder will work within a committed and supportive team environment, working collaboratively to raise awareness of the charity’s services, initiating and building mutually beneficial and sustainable relationships to ensure long-term support.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with the Individual Giving Manager and other fundraising team members to identify major donor prospects, ensuring thorough research and engagement to cultivate relationships and solicit major gifts. The role will also involve interacting with senior church contacts such as Archbishops and diocesan representatives who have a history of support, so whilst the charity is non-religious and non-political, sensitivity within this jurisdiction will be required.

Information about the role: 

For further information, please see the attached job description. 

Salary: £36,000 – £40,000 FTE

Hours: 21 hours per week over 3 days

Location: Home-Based with frequent travel to supporter locations and occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

We are recruiting for an Individual Giving Manager to drive and deliver our ambitious fundraising strategy in order to support the work of Life. The Individual Giving Manager will create, test, monitor and evaluate appeals and campaigns, lead on Legacy (and in-memoriam) giving, lottery and raffle and other income streams associated with individual giving.

About Life:

Life is a UK charity for vulnerable women and families facing unexpected pregnancy or pregnancy loss. Life’s aim is to provide housing, care and support to vulnerable pregnant women (typically aged 16-25) who are in crisis situations, such as those facing homelessness (or at risk of), escaping abuse or other traumatic circumstances. We offer supported housing, a helpline and counselling service, and other practical and emotional support. Our services are inclusive; non-judgemental; and client-centred.

Our Values:

All our work is underpinned by the following universal human values:

• Humanity – All people are special and equal.
• Solidarity – We’re with you and for you.
• Community – We’re better together.
• Charity – Doing good for one another.
• Common good – Building a better world.

About You

Reporting to the Head of Fundraising, the postholder will work closely with colleagues across the Income Generation and Marketing teams to deliver on a positive donor/ supporter experience with the aim of retention of current supporters for the long-term as well as acquisition of new donors, maximising the potential of all of our supporters. It forms a central part of the overall fundraising strategy, with the ultimate aim of growing our individual giving income to increase the impact of the charity and benefit those needing support in pregnancy, pregnancy loss or in the early years of having a baby.

Information about the role: 

For further information, please see the attached job description on our website. 

Salary: £36,000 – £40,000 per annum

Hours: 35 hours per week

Location: Home Based with occasional travel to Head Office (Leamington Spa)

Please note that this vacancy may close earlier than the advertised closing date if a suitable candidate is found.

Benefits:  

At Life we are passionate about providing our employees with a supportive and engaging environment. As well as ongoing development and training, we offer our:  

• Generous holiday allowance, starting at 25 days per year, plus 8 Bank Holidays (pro rata for part time hours) 
• Birthday Leave  (applicable after 1 years service)
• Extra annual leave for long term service  
• Company Pension Scheme  
• Signed member of the Menopause Workplace Pledge 

Safeguarding and Equality: 

Life is committed to protecting all staff, volunteers and service users from harm of any kind. Life expects all staff and volunteers to share this commitment through our code of conduct.   

We are committed to ensuring diversity and equality within our organisation by encouraging applications from all backgrounds.  

All offers of employment will be subject to satisfactory references and appropriate screening checks. Life takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including an enhanced Disclosure and Barring Service check (DBS) which is paid for by the Charity.  

We're seeking a Scheme Manager to join our Specialist Housing team covering maternity for approx. 12 months (until the end of January 2027).

This is a multi-site role across three Retirement Living Schemes for over 55s in Wigston, Leicestershire:

Scheme Manager – Fixed Term Contract
Salary: £26,929 per annum 
Hours: 35 hours per week
Term: Fixed term (maternity cover) for approx. 12 months
Based: Jasmine Court, South Wigston, LE18 4TR
Covering: 

• Jasmine Court, South Wigston, LE18 4TR (25 hours per week)
• Bushloe Court, LE18 2NG and Parlour Court, LE18 2DD (10 hours per week)

Our places are leasehold schemes where residents live independently, and Midland Heart manage housing/property related services.

As a Scheme Manager, you'll be responsible for the day-to-day management of the scheme, including, but not limited to:

• Delivering an excellent housing management service by ensuring that repairs, grounds maintenance and environmental services are coordinated effectively and delivered to a high standard.
• Ensuring the scheme is safe for residents by completing regular compliance checks including health & safety, building safety & fire safety, in line with regulatory requirements.
• Developing and maintaining positive relationships with our residents, interacting with them regularly to ensure their needs are understood and key messages are delivered.

Our ideal candidate? We're looking for a person who is able to engage and communicate with a variety of people, including residents, contractors and colleagues, who is passionate about delivering a brilliant service. Your application will also demonstrate:

• Previous experience of working in a customer facing role – experience of working with older people is preferred but not essential.
• Previous experience of applying building safety practices such as health & safety, building safety & fire safety checks.
• The ability to manage your time and workload effectively and be able to easily adapt to changing demands.
• Practical IT skills, including Microsoft Office and in-house systems.
• Level 3 Housing Management qualification or the willingness to work towards one.

Our residents value face-to-face interaction and so the successful candidate will be based on site at Jasmine Court with regularly visits to Bushloe and Parlour Court. There may be times you're required to travel to our Birmingham City Centre office to attend training, team meetings etc.

Who is Midland Heart? We're one team working together for our tenants. A large, ambitious housing organisation providing people with an affordable place to call home. We value people from all walks of life and strive to create an inclusive environment where you can grow your career and make an impact. We expect a lot from our people, but in return, you'll find a supportive and rewarding workplace where great people thrive.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

Closing Date:16 November 2025

Interested?
Applying is easy - simply click the apply button. You will be directed to our candidate portal. There you can upload a CV and Covering Letter, which show us that you have what it takes to make a success of the role.

We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

No agencies please.

About the role

You will be part of the regional office team, managing a group of casework administrators. The team provides specialist administrative support and act as a single point of contact to SSAFA branch-based volunteers ensuring that SSAFA beneficiaries receive consistent, timely, and high-quality service. The RCM role will involve developing and maintaining collaborative working relationships with volunteers, including branch-based casework managers.  Additionally, the RCM will occasionally assist the Regional Casework Co-ordinators with call handling, signposting, and triaging initial client enquiries.

To help you establish yourself in this post you will receive excellent training and induction to SSAFA.  You will influence the processes and procedures within the regional office as it develops, working closely with a dedicated team under the guidance of the Regional Manager.

Whilst the post is homebased, to be eligible for this role you are required to live in the North West region consisting of Cheshire, Cumbria, Greater Manchester, Isle of Man, Lancashire and Merseyside. You will occasionally be required to travel within the North West Region or to other locations.

About the team

The regional office is a “virtual” office and supports the six SSAFA branches in the North West of England region, as the branch-based volunteers deliver casework for SSAFA beneficiaries.  The successful candidate will work as part of a larger support team which will include 5 Casework Administrators and a Regional Manager.  All team members are home based, residing in the region.

About you

To excel in this role, you should have a solid educational background and experience in managing employees, as well as overseeing and reporting on service delivery.  You should have a proven ability to build and maintain relationships with stakeholders, achieving results through negotiation and influence.  Previous experience of working with volunteers would be advantageous.  You will have used Microsoft Office 365 to a high standard and be capable of learning a computerised case management system quickly. Additionally, you should be skilled with numerical data.

The successful candidate will be capable of planning and managing their own workload, with minimal supervision and have considerable experience of managing accounts.

It would be desirable to have an understanding of the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector would be valuable, and the military charity sector landscape across the North West Region would be beneficial.  Commitment to SSAFA’s values including equality, diversity and inclusion is essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2023 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA 

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Further information about the role

If you have any queries or would like to speak to someone about this role, please contact Hilary Rosenthal, Regional Manager for Casework and Community Engagement, The North of England Region for an informal discussion.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

For more information and to apply, please click on the Apply button.

If you need any adjustments to support you with the application process, please contact us.

Closing date: 16 November 2025. SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 24 November 2025.