Service delivery manager jobs in Leicester

Funders In Good is looking for a Programme Officer to join our programmes team and help deliver initiatives that support and grow social ventures.

Funders In Good provides capacity-building support, including training, diagnostics, tailored grants, and strategic support, to help social ventures enhance their growth and impact. By 2035, our goal is to help build 10 best-in-class community organisations serving Islam and Muslims in the UK. We back ventures and leaders who are contributing to our vision of a society in which commitment to God is flourishing.

As a Programme Officer, you will work closely with the existing team to develop and deliver high-quality interventions. You will support key areas of work within our programme framework, contribute to the delivery of ongoing projects, and assist in other important areas of the organisation, such as our Funder Community and core operations.

We are looking for an organised, experienced, and confident Programme Officer who is committed to our vision.

To apply for the role, please submit your CV and prepare a supporting statement (maximum 200 words per question), answering the following questions:

1. What resonates with you about Funders In Good’s God-centred mission and long-term approach?

2. How you would plan, deliver, and evaluate a cohort-based capacity-building programme.

3. How you would handle a disengaged venture leader while managing competing programme priorities.

Please read the Job Description for full details or to arrange an informal chat with the team.

AHF is seeking an England Development Manager (Heritage Revival Fund) to co‑lead our core grants and advisory programme across England. This role has been created following the recent announcement of significant new investment, which will support the expansion of the Heritage Revival Fund through to 2030. This investment will enable AHF, in partnership with DCMS and Historic England, to provide grants to hundreds of communities across England, helping them bring neglected historic buildings back into use.

Ideally based in southern or central England with focus on southern half of the country. The postholder will work jointly with the current England Development Manager (HRF), who will focus on the northern half of England. Together, they will oversee activity and workflow across the whole country. The role also includes joint management of the England grants team (who work remotely) and programme budget, working flexibly and collaboratively to ensure the successful delivery of AHF’s core programme.

We are looking for a candidate with strong experience across the key responsibilities of the role, including team management, programme budget oversight, and reporting. Ideally, they will bring a proven track record of leadership within the heritage or charitable sector. Candidates must have strong numerical and financial skills, excellent attention to detail, confidence using common IT and Office systems, and the ability to work collaboratively as part of a team.

Project Trust is an education charity with over fifty years’ experience in international volunteering for young people.  We organise challenging, long-term placements for 17–25-year-olds with partnership organisations in Africa, Asia and the Americas.

We annually select up to 200 young people from across the UK for sustainable teaching and youth development projects around the world.  Our Volunteers are provided with training and support before, during and after their international placements, and return home with broadened horizons and an impressive range of transferable skills, true Global Citizens.

We are looking for a talented and versatile Volunteer & Schools Engagement Coordinator to recruit and support Volunteers for our immersive and focused international placements.  This is an exciting role for a motivated self-starter with excellent communication skills to work with inspirational young people from across the UK, enabling them to achieve their dream of an international volunteering placement.

The successful candidate will be a highly organised individual with the ability to build and maintain relationships with schools and with young people.  We are looking for an inspiring public speaker who is able to engage with and motivate young people to support the recruitment, retention and fundraising efforts of our future Volunteers.

The role is home-based and will involve travel throughout England, including overnight stays, plus some travel to meetings elsewhere in the UK. There will be the occasional requirement to work evenings and weekends.

Main areas of responsibility include:

• Recruit Volunteer candidates through delivery of inspiring presentations within schools, youth organisations and careers fairs
• Develop relationships with partner organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people at application, selection and throughout fundraising activities

Responsibilities & duties

• Recruit Volunteer candidates through the delivery of inspiring presentations in schools and youth organisations, in-person and online
• Engage and support fundraising Volunteers, offering practical advice, guidance and monitoring of fundraising progress
• Represent Project Trust at career and recruitment fairs
• Develop and maintain relationships with partnership organisations within the education and youth sectors
• Support and co-ordinate Returned Volunteers in the delivery of school talks
• Be a point of contact and support for young people throughout the application, selection and fundraising process
• Maintain accurate and up to date records on our CRM database
• Participate in the selection, training and debriefing of Volunteers

Qualifications & skills

Essential

• Commitment to Project Trust’s purpose, approach, ethos
• Excellent planning and organisational skills, with the ability to prioritise workload and manage time effectively
• Proven ability to deliver presentations to a range of stakeholders, including young people, with an ability to motivate and inspire others
• Experience of working effectively with and developing young people in a variety of settings, eg schools, youth and community groups
• Ability to work autonomously on own initiative and as part of a remote, multi-disciplinary team
• Excellent interpersonal and communication skills, written and verbal, and ability to communicate with a range of audiences
• Excellent customer service skills, with a commitment to providing an outstanding service to Volunteers and third parties
• Excellent administrative skills, able to keep accurate and up to date records and produce reports
• Good judgement and decision-making skills with the ability to work under pressure
• Working knowledge of Microsoft packages and a variety of social media platforms
• Ability to travel within a designated region of the UK and to other parts of the UK as required
• Ability to work remotely from an appropriate home base
• Willingness to undertake work outside standard office hours
• A full clean driving licence and use of a vehicle

Desirable

• Experience of working and/or living in an international environment
• Qualification in working with young people, or demonstrable equivalent experience
• Knowledge and understanding of the voluntary and charitable sector
• Experience in marketing or sales
• Experience of running small projects
• Experience in using a CRM database

Conditions of Service

The appointment will be made subject to Project Trust’s detailed terms and conditions of employment. Candidates should be aware that:

• The post holder will be required to obtain an enhanced Disclosure Scotland check (PVG)
• Any offer of appointment will be made subject to the receipt of satisfactory references
• The post holder must have the right to work in the UK

If you are passionate about youth development and want to use your skills, knowledge and experience to change the world, apply now.

About the Foyer Federation

Young people who experience homelessness are more likely to experience it later in life too. Our purpose is to break this cycle.

For over 30 years, we have led a national network of 51 Youth Foyers, reaching approximately 3,100 young people aged 16-25 who can’t live at home every year.

Youth Foyers are more than a place to stay: they are thriving communities, with people - not circumstance - at the heart. By building on young people’s strengths, talents and aspirations, Youth Foyers offer a holistic living and learning opportunity for young people to realise their power and purpose, and move on equipped to thrive as independent adults.

What we do

Through community of practice events, consultation and training, and our quality development programme, we provide youth supported housing services with infrastructural support to adopt and deliver an impactful Youth Foyer service.

By working with services to build their resilience to external challenges, capacity to work holistically with young people, and high quality provision that centres youth voice, we increase the number of young people who move on from supported housing with the power and agency to thrive.

We’re now looking for a passionate programme coordinator with a flair for building positive relationships to join our team in the north west of England.

As Network & Programme Coordinator, you will be responsible for developing and nurturing relationships with staff and young people in our Youth Foyer network.

By proactively listening to the network’s needs, ambitions and experiences; offering coaching and development opportunities; and guiding Youth Foyers through our accreditation programme, you will support services to develop and deliver transformational opportunities for young people who can’t live at home.

You will also be responsible for the delivery of funded programmes for and with young people (16-25) and staff in north west Youth Foyers.

Find out more and apply

If you’re a proactive relationship builder with a passion for enabling young people to realise their power and purpose, we’d love to hear from you. 
More information on the role, who we’re looking for and how to apply can be found in the job pack on our website.

We are looking for a proactive and experienced Business Solutions Manager to support the delivery of our new five year Strategic Plan.

This exciting new role will act as the bridge between our Operations and Central Services working as a key part of our newly formed Project Management Office. It's a unique opportunity to shape how these functions work together to achieve our organisational goals more effectively and ensure a consistent and innovate approach to our operational delivery.

You will oversee the provision and ongoing development of support services to enable TCV Operations teams throughout the organisation to focus on the core elements of operational delivery and development whilst adhering to a consistent project management approach. The role will be responsible for looking for ongoing improvements in efficiencies and effectiveness, supporting innovation whilst balancing national consistency and adapting to local needs. You will support the development of our fleet and property portfolio and ensure that our new organisational systems are embedded and integrated effectively. We are looking for an agile, people focused operator who brings a programmatic approach to innovation and works well with multiple stakeholders.

There is flexibility around the location of this role - you can be homebased or office based with some national/UK-wide travel. Our Head Office is in Doncaster.

To fulfil the role, you must be resident in the UK and have the right to work in the UK.

Salary: £28,860 per year FTE (£23,088 pro-rata)​

Hours: Part time, 30 hours per week (0.8 FTE)​

Location:Home based + Delivery based in allocated schools in London​

Contract: Permanent​

This is an exciting opportunity for someone with a passion for food and community to be a part of FoodCycle’s after-school community meal projects.As Schools Coordinator, you will coordinate and deliver weekly family meals at your allocated schools in London (2-3 evenings per week) as well as coordinate all aspects of the projects, from volunteer management to food surplus supply.​

Our after-school community meals will be spaces where families of school children can gather at the end of the school day to enjoy a free nutritious meal and be among the school community. With the support of our National Schools & Franchise Manager you will manage local relationships with schools, community partners, supermarkets and volunteer recruitment channels to enable our meals to happen each week.​

You will have experience of working with primary school-aged children or families, in school or other setting. You will also have experience in hospitality or food businesses. You will use your excellent communication skills to manage volunteers and ensure the safe and effective running of our meals and positive relationships with school families.​

There will be frequent travel within London, with evening work required. Our school community meals are accessible by public transport.​

Benefits: We offer 26.5 days holiday plus bank holidays, and additional holiday for length of service (pro-rata for part-time). Plus, everyone gets an extra day off on their birthday! Our health and wellbeing cash plan allows staff to claim money back on healthcare bills and includes access to telephone counselling and online GP appointments.​

How to apply:Please upload a CV of no more than two sides, and a covering note/letter of no more than two sides explaining why you are suitable for the role, via our vacancy website.​​

Deadline for your application: 11.59pm on Tuesday 24th February 2026​

Interviews: planned for Thursday 5th March 2026​

Inclusivity: At FoodCycle, we are committed to being an equitable, diverse and inclusive organisation. Our vision is to create a working and service environment where every individual is treated with dignity, respect, and fairness. We want everyone to bring their full selves to work and to our community meals. We commit to removing barriers that prevent our employees, volunteers and guests from embracing their distinctive and diverse identities.​

We want our organisation to reflect the communities we serve.We welcome applications from everyone and especially encourage people from unrepresented groups to apply.​

Disability Confident Employer: FoodCycle is a Disability Confident Employer and candidates who are disabled and who meet our minimum criteria for the job will be offered an interview.Please state in your application if you identify as disabled and wish to be considered for a guaranteed interview. We can make reasonable adjustments at any stage of the recruitment process. ​

Safeguarding: Safeguarding is Everyone’s business – FoodCycle is committed to safeguarding and promoting the welfare / wellbeing of children, young people and adults at risk. This role will therefore require a satisfactory Enhanced DBS check.

Please note that you will need to have existing Right to Work in the UK to apply for this role. We are unable to provide visa sponsorship.

PMRGCAuk is a small national charity dedicated to supporting people affected by polymyalgia rheumatica (PMR) and giant cell arteritis (GCA). We have a big impact, supporting patients with our small staff team and with the help of a proactive team of volunteers and working closely with leading rheumatologists and researchers to improve diagnosis and treatment of these conditions. As we continue to grow, we are looking for a passionate and dynamic Outreach Development Coordinator 

This is a newly created role designed to develop and support our volunteer network within the organisation. We currently have more than 50 volunteers working for us on our helpline, running local groups, administration and our online forum, HealthUnlocked and they are a crucial part of our service delivery.

Working closely with our small staff team and trustees, this role is intended to provide a solid framework for the volunteers within the organisation, as well as developing a strategy for continuing to grow our volunteer pipeline and expand our services.

Key Responsibilities

· Develop and manage a volunteer strategy for the organisation

· Recruit, induct, support and manage a range of volunteer roles within the organisation, including our local group organisers, helpline volunteers and HealthUnlocked volunteers

· Support existing local groups and develop the establishment of new groups, with a particular focus on areas where we are limited in terms of numbers of groups, ie the Midlands and North of England

· Provide ongoing day-to-day support to volunteers

· Provide ongoing training and development opportunities for volunteers

· Network and liaise with local health professionals to raise the profile of the organisation and services and encourage group participation.

· Update volunteers on the latest developments within the charity and within the wider PMR/GCA community, including latest research and news

· Working alongside the Director, support the fundraising strategy to ensure sustainability of the charity and support fundraising initiatives within the community

· To support the membership strategy, taking every opportunity to encourage membership uptake, including professional membership

· Other responsibilities commensurate with the general scope and purpose of the post.

Who We're Looking For:

• A proactive self-starter with experience of working with volunteers.
• Someone with experience of working in a small voluntary organisation who recognises the needs to be flexible and adaptable
• Someone with knowledge of the UK voluntary sector and a passion for improving health outcomes.
• A strong communicator with excellent writing, project management, and financial skills.
• Someone who is confident with IT systems

Part time – 30 hours per week (equivalent to four days)

Salary range £34-36,000 FTE (pro-rata 0.8 £27,200- £28,000)

Fixed term contract – 2 years

Location: Home based with travel to meetings in London and in support of setting up new local groups.

This is a fixed-term contract for a period of two years. The fixed-term nature of the post reflects the charity’s current operational and financial planning cycle. Any extension beyond this date will be at the charity’s discretion based on organisational need and affordability.

Please apply by sending a copy of your CV and a cover letter (no more than 2 sides) outlining why you feel you would be the perfect fit for this role and what you could bring to the organization.

Potential applicants are sometimes put off if they don’t meet 100% of the requirements. We think individual experience, skills and passion make all the difference, so if you meet the majority of the criteria, we’d love to hear from you.

Closing date: 5th March 2026

* This role is predominantly remote but you will be asked to come to our Brighton office few times a year

JOIN US ON THE FRONTLINE
About the role

A key role leading the risk, performance and legal functions within Frontline AIDS. The role embeds a risk management approach across all organisation functions, ensures best practice in compliance, contractual management and data protection. ​Works closely with others to ensure consistent and effective programme delivery practice. ​The role spearheads business continuity planning and security management.

We are looking for an inspirational manager who will bring significant experience and a track-record of delivering risk management plans in large complex organisations. You will be passionate about driving forward improvements in the system of internal controls, risk management and governance across the organisation. With strong analytical skills and proven experience of risk management leadership, you will lead and develop our response to anti-corruption, safeguarding, security, health & safety, and other concerns.

As an experienced leader, you will be effective at developing strong relationships with teams across the organisation.  You are committed to fostering a high performance culture, and will delegate thoughtfully to give colleagues real accountability and authority.

Who we are

We’ve been on the frontline of the world’s response to HIV and AIDS for over 25 years, working with marginalised people who are denied HIV prevention and treatment simply because of who they are and where they live.

Set up in 1993 to work with community groups in the countries most affected by the global AIDS epidemic, we’ve continually adapted our approach, looking for innovative ways to break down the barriers that marginalise people living with, or at risk of acquiring, HIV. All with one goal in mind – a future free from AIDS for everyone, everywhere.

Everything we do is rooted in our two key beliefs:

• That the lives of all human beings are of equal value.
• That everyone has the right to access the HIV information and services they need for a healthy life.

Today, we work with communities in more than 40 countries, taking local, national and global action on HIV, health and human rights.

As a global partnership that is open to everyone, we can only do what we do – and achieve what we want to achieve – by working with partners from grassroots community groups to national governments. Our partners drive change where it matters, shaking up the status quo and making a noise on issues the world often chooses to ignore.

​Are you the Frontliner we’re looking for?

We are looking for someone who has:

• Qualified to degree level in a relevant field to risk management and compliance.
• Post-graduate and/or professional qualification in a relevant field, including accounting, law, audit, or risk
• Extensive experience of working in a risk management/compliance/assurance function within a sizeable organisation, with strategic and operational accountability.
• Experience of managing and maintaining a risk case management system to ensure appropriate management of issues.
• Experience in developing and managing programme oversight and governance mechanisms that drive consistent approaches and strong performance.
• Experience of rolling out dedicated risk management and compliance training and supporting and guiding staff in developing risk registers and appropriate mitigating actions for risks.
• Experience of contract review and drafting of new clauses for contracts
• Experience of working with international donor rules and requirements and supporting/guiding project teams in managing projects in accordance with these rules and regulations.
• Knowledge of best practice in process review and improvement.
• Senior Experience in setting, reviewing, simplifying organisational policies and procedures and encouraging compliance.

How to apply

Find out more by downloading the full job description and person specification.  If you are excited by this opportunity and think it’s right for you, we’d love to hear from you so apply using the button at the top of this page and upload your CV along with a covering letter outlining why you are a great match for this role. 

​Closing Date : Sunday 22nd February 2026 

​We have transitioned to a hybrid model of working.  We are currently working from home but you will also be required to spend time working alongside your team as appropriate. The successful applicant will need to hold the right to work in the UK and /or South Africa.

Interview Date is: tbc​

Protection of Children and Vulnerable Adults

Frontline AIDS ​operates a rigorous recruitment and selection process that reflects our commitment to child protection.  The Protection of Children and Vulnerable Adults Policy can be downloaded here

Frontline AIDS is committed to diversity and inclusion in its hiring approach.  We welcome applications from Black people, and other people of colour, people with disabilities, people living with HIV and LGBTIQ+ and non-binary individuals.

All offers of employment will be subject to satisfactory references and a criminal records check. Having a criminal conviction and/or any other information divulged on the DBS/PVG or country equivalent check would not necessarily prevent you from working for the charity, but any recruitment decision will be dependent on the nature of the position sought and the circumstances and background of the offence(s).

Operations Manager

Are you passionate with a commitment to the delivery of high quality and forward-thinking services for disabled people across Leicester, Leicestershire, and Rutland?

We have an exciting opportunity for a dynamic, hands-on Operations Manager to join the team.  

Join a charity that supports over 3000 disabled people and thousands more who care for them and employs over 100 people. It’s an exciting time at the charity, as it builds on its 125-year history and sets a vision for a bright future that is driven by change, innovation, and impact at its heart.

Position: Operations Manager

Location: Leicester/Hybrid (1 home working day per week until after settling in period)

Salary: £40,000 per annum

Hours: Full-time

Contract: Permanent

Closing Date: 24th February 2026. Please note this role may close sooner than advertised.

About the Role

As Operations Manager, you’ll lead and enable the day-to-day operations of the charity and its central functions, ensuring the very best of outcomes for the charity, its people and the communities it serves.

You’ll report to the Chief Executive and hold line management responsibilities for the charity’s service managers and central administration team who collectively lead around 90 colleagues.

Key areas of responsibility include:

• Leadership
• Service Delivery
• Quality Compliance
• Performance Monitoring and Reporting
• Operational Excellence
• Office Management
• Partnerships and Collaborations

About You

An experienced manager of people and operations with a track-record of managing teams, contracts, projects, and programmes in a dynamic environment. You will be positive, proactive and highly organised with an ability to make effective contributions in leadership and direction of operations.

Driven to deliver high standards of excellence and recovers brilliantly in adversity, we are looking for someone with experience of quality, compliance, audit, and risk, matched with a comprehensive understanding of process improvement and operational management.

This role would really suit a strategic and forward thinking who wants to really make their mark and help lead the charity in to its next exciting chapter.

About the Organisation

Join a Leicestershire based charity working to provide life-enhancing services, care and opportunities for disabled people (and all those supporting them), promoting inclusion, equality, independence, choice, empowerment, respect and dignity for all, since 1898.

The goal is to see a society that is designed with everyone in mind and where the choices and dignity of every person is upheld; where diverse spaces are celebrated for the value they hold.

‘I witness lives being transformed every day, from the unforgettable pride of someone achieving what once felt impossible, to the pure joy of shared smiles and laughter. Being part of these moments fills me with gratitude and reminds me how powerful our work truly is’

Benefits include:

• Remote working policy to work from home for part of the week.
• 28 days of annual leave, including bank holidays and 4 privilege days per year,
• Membership of the Pension Scheme with a 4% employer contribution and an employee contribution between 4%
• An Employee Assistance Programme with access to counselling support, GP helpline, financial, legal and care advice and support.
• Opt-in health scheme
• Development opportunities

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All post holders are expected to share this commitment and to comply with the relevant safeguarding policy.

Other roles you may have experience of could include Operations, Operational, Operations Manager, Operations Lead, Operations Officer, Operations and HR, Operations and HR Manager, Operations and HR Lead, Operations and HR Officer, Finance, HR. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Title: Group Programme and Events Lead

Reports to:  Associate Director of Business and Operations  

Based: Remotely – however must travel as and when required to meetings and events.

Working Hours: Monday to Thursday, 9:00am–5:30pm; Friday, 9:00am–5:00pm. (Hours may vary on event days or when event planning calls are scheduled outside of standard working hours)

Job Purpose: To organise the planning and implementation of Programmes & Events and maintain a high level of accuracy and detail throughout.

The role: Arrhythmia Alliance Group is recruiting a Group Programme and Events Lead on a full-time, permanent, remote basis. Your skills will be essential in strengthening the charities profile through programmes and event planning and coordination.

You will support the organisation with its’ programme and events portfolio by developing healthy, professional, relationships at all levels. You will also showcase initiatives taken and their key impact in making a real difference in people's lives.

Main responsibilities:

- Plan, coordinate, attend and execute charity programmes and events.

- Research and oversee all event logistics, including agendas, venue selection, room allocation, contract negotiations, transportation, accommodation and catering arrangements.

- Liaise effectively with various vendors and service providers.

- Develop and manage budgets, providing financial reports and forecasts to senior management.

- Evaluate programme and event success through feedback collection and analysis, making necessary recommendations for improvements.

- Promote the organisation's brand image, values, and initiatives.

- Ensure all events are compliant with relevant standards and other regulations.

- Diary management for all programmes and events.

- Support in production of relevant presentations and be able to present on the Charity group whilst attending events online or in person.

- Work closely with all other departments to ensure all events, projects and campaigns are promoted efficiently to the target audience; includes website development and updates along with researching and sourcing appropriate promotional resources.

- Take payments over the phone as and when required.

- Attend physical meetings and events as and when needed to provide support.

- Support the production of recording for Healthcare Professionals, patients and care givers for educational webinars & events using but not limited to Microsoft Teams or Zoom.

- Attend Calls with Senior managers out of normal working pattern when required

Person specification:

- Experience in planning, organising, and executing marketing of programmes and events 

- Excellent attention to detail and accuracy

- Excellent knowledge in Microsoft Suite of tools including Word, Excel and PowerPoint

- Excellent organisational skills, with the ability to prioritise and manage workload

- Can undertake a wide variety of tasks and multi-task with ease

- Professional, methodical and thorough approach to work with a friendly and polite manner

- Ability to work on own initiative as well as part of a team

- Full Driving Licence with access to a vehicle

- Educated to GCSE level minimum

Patient and Public Engagement Manager

We are seeking an experienced Patient and Public Engagement Manager to lead a national service supporting research through lived experience. The role is with a UK charity providing emotional and practical support to people affected by brain tumours.

Position: Patient and Public Involvement and Engagement (PRIME) Manager
Salary: £32,000 per annum
Location: Remote, with occasional UK and international travel
Hours: Full time
Contract: Permanent
Closing Date: Friday 27 February
Interview Date: Early March

About the Role

This role leads the day to day delivery of a national patient and public involvement and engagement service supporting research. You will work closely with researchers, clinicians and partners to ensure research is shaped by lived experience, while supporting the continued growth and sustainability of the service.

The role combines service delivery, relationship management and operational development and reports to senior leadership.

Key responsibilities include

• Leading the delivery of patient and public involvement support across multiple research projects
• Building and maintaining strong relationships with researchers, clinicians and partners
• Matching trained research partners to appropriate research activity
• Supporting researchers to embed best practice involvement in their work
• Developing and managing service agreements and partnerships
• Contributing to business development and financial sustainability
• Supporting and engaging a community of research partners
• Representing the service at meetings, events and conferences
• Contributing to service development, quality improvement and impact reporting

About You

You will bring strong relationship management skills and experience working across healthcare, research or service delivery environments.

You will be able to demonstrate

• Excellent communication skills, with the ability to explain complex ideas clearly
• A person centred and empathetic approach
• Strong organisational and problem solving skills
• Ability to manage competing priorities
• A collaborative, values led mindset aligned with inclusion and co production
• Experience of working with senior stakeholders

Experience in cancer, neuro oncology, clinical research or patient advocacy is desirable but not essential.

About the Organisation

The charity provide critical emotional and practical support to around 4,500 brain tumour patients each year. They deliver a national patient and public involvement and engagement service, working in partnership with research bodies and charities in the UK and internationally. Its work ensures people with lived experience shape research from early discovery through to clinical trials and service improvement.

The organisation is committed to inclusion, co-production and meaningful impact and welcomes applications from candidates from a wide range of backgrounds.

Other roles you may have experience of could include; Patient Engagement Manager, Research Engagement Manager, Involvement and Engagement Manager, Health Partnerships Manager, Stakeholder Engagement Manager, Programme Manager

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Overview of the post

To work as part of the Neighbourhood Support Team (NST) co-ordinating and developing a wellbeing programme for the benefit of the Braunstone Community.

Main responsibilities and duties

To:

1. Coordinate and develop a wellbeing programme that supports the mental health and wellbeing of NST service users and the wider Braunstone community of LE3 1.

2. Support individual service user wellbeing by referring into activity delivered by NST and other local community partners.

3. Undertake regular wellbeing check-ins with service users to monitor progress and impact of engagement with wellbeing activity, utilising WEMWBS to measure outcomes.

4. Update the company’s CRM system with participant information in line with GDPR and record progress and impact.

5. Develop, implement and maintain effective monitoring and recording systems: capturing and recording data to demonstrate the programme reach, providing reports and other information as required.

6. Support the Service Manager to maintain accurate budgets and financial records especially for monitoring funding grant returns.

7. Support the Service Manager in the development of funding bids to support delivery and expansion of the wellbeing programme.

8. Build and maintain partnerships which will support the development of wellbeing programmes.

9. Source, arrange and co-ordinate facilitators and practitioners suitable to deliver any planned activity.

10.  Ensure that adequate risk assessments are undertaken prior to any activities and that confidentiality and safeguarding protocols are followed.

11.  Support the Communications and Project Support Worker to promote the programme by developing copy and marketing material for circulation on the various company social media platforms and website.

12. Develop and deliver sessions and/or support the supervision of wellbeing activities including the staff and volunteers where applicable.

13.  Represent and champion the services provided by NST as required at external events and meetings.

14.  Work in partnership with the Wellbeing Facilitator to ensure that the social group programme of activity is developed and delivered in line with the overarching wellbeing programme.

15.  Work in partnership with the Food Hub coordinator to develop a food activity programme using the commu7nity kitchen facilities that is delivered in line with the overarching wellbeing programme.

General Duties:

16.  Attend and participate in team meetings, training and events that ensure the effective sharing of information and co-ordination the team’s activities.

17.  Undertake administrative and maintenance duties that assist in the smooth running of the NS base. This will include taking collective responsibility in relation to matters of health and safety, equipment maintenance, data protection and confidentiality management; and visitor service and care.

18.  Ensure that all NST activities are undertaken in line with the legal requirements and b inspired policy, procedures and good practice. This includes the production of risk assessments and other data that can demonstrate effective and safe planning.

19.  Undertake consultations in-line with the Neighbourhood Action Plan and work alongside other members of the NST to gather, collate and analyse information that inform perceived local need/s.

20.  Work outside normal office hours and at weekends as and when required.

21.  To ensure promotion and implementation of The Braunstone Foundation’s policies in relation to Equalities; to ensure that buildings, equipment and facilities are managed in a safe and effective way in line with Health and safety requirements.

22.  To carry out work in such a way as to promote The Braunstone Foundations aims objectives and agreed policies.

This job description sets out the duties of the post at the present time. Such duties may vary from time to time without changing the general character of the duties or the level of responsibilities entailed. Such variations are a common occurrence and cannot in themselves justify a reconsideration of a grading of the position.

Person Specification

Post: Wellbeing Coordinator

Qualifications and Experience E= Essential / D= Desireable

Experience of developing and coordinating mental health and wellbeing programmes E

Experience of working in a busy environment  E

Experience of developing and writing funding applications  D

Experience of working in the charitable/voluntary sector  D

Knowledge

Understanding the impacts of wellbeing services on participant mental fitness  E

Knowledge of sector wellbeing service provision  E

Knowledge and experience of supporting vulnerable clients  E

Knowledge of safeguarding procedures for both adult and child protection   E

Health and safety  E

Has an understanding of the needs of deprived communities and barriers and challenges facing individuals and service providers  E

Understanding of and commitment to equality of opportunity  E

Skills

Excellent organisational skills and experience E

Excellent verbal and written communication skills  E

Strong ICT skills especially with Microsoft Office  E

Problem-solving skills and ability to adapt and act accordingly to situations  E

Ability to remain calm under pressure when dealing with challenging situations  E

Good time management skills to be able to support the needs of multiple people  E

Ability to make good, positive relationships with people, their families along with external agencies and partners  E

Ability to keep accurate records and a good understanding of the importance of data  E

Personal

An interest in helping other people, regardless of their circumstances  E

Passionate about tackling poverty, deprivation and injustice and wanting to actively contribute to helping those in need  E

Trustworthy, reliable and able to keep matters confidential  E

A high level of patience and emotional resilience  E

Ability to contribute effectively to a small team  E

Calm and professional  E

Other

Right to work in the UK  E

Satisfactory DBS check  E

Full and clean UK driving Licence  E

We are recruiting for the new role of Communications & Marketing Manager. This year we are celebrating the 40th anniversary of the founding of ABCD. It’s an important and exciting point in ABCD’s development, when we seek to develop our profile and supporter base, particularly among younger people in the UK. Over recent years we have been gradually extending the scope of our work in the refugee camps in the West Bank. As we grow, and the demand for our services grows, so have our ambitions to raise much needed funds as we develop. We seek a committed individual to join us on a one-year contract with a vewi to becoming permanent if all goes well.

The person who currently leads ADUKs education and training work is moving into an exciting new role within our team. We’re now looking for someone marvellous to take on part of their work, alongside some exciting new initiatives we want to develop. We’re not looking for a direct replacement - we want someone who will relish the opportunity to shape and grow this role into something truly impactful, supporting our work and strengthening the sector.

Key Purpose: The postholder will play a key role in strengthening knowledge, understanding, and best practice both within the sector and externally with service providers and the public, helping to remove barriers for assistance dog partnerships.

Internal focus: Coordinate the learning and development of ADUK member organisations, ensuring access to high-quality resources, training, and support to maintain knowledge sharing and best practice development across the sector.

External focus: Deliver education engagements and training to stakeholders, including businesses, service providers, and the public, through ADUK’s wider education initiatives and the new Corporate Allyship Programme.

Key Responsibilities

Learning:

• Manage ADUK’s shared Learning Management System (Moodle) and training platform, supporting members to make the most of the available content and resources.

Knowledge Sharing:

• Collaborate with staff and volunteers from member organisations and candidates to identify learning needs and expertise.
• Coordinate engaging and effective knowledge-sharing programmes aligned with member needs.

Education Delivery:

• Work with ADUK colleagues to coordinate and deliver engaging education initiatives, both in-person and virtually, for service providers and public services.
• Coordinate logistics for external training events, including venues and registrations.
• Support delivery of training for the ADUK’s Corporate Allyship Programme in collaboration with relevant colleagues.

Partnerships and Collaboration:

• Identify opportunities to work with external bodies, partners, and stakeholders to deliver training and share knowledge with the wider community.

Evaluation and Impact:

• Evaluate and assess the effectiveness of knowledge-sharing programmes and external training and explore how best to leverage this evidence. 
• Prepare and present impact reports to inform continuous improvement.

Essential Knowledge, Skills and Attributes:

• Recent and relevant experience (3 years +) in designing and delivering in-person and online training and educational workshops and programmes.
• Excellent presentation and facilitation skills, with the ability to engage diverse audiences.
• Experience in managing learning management systems (LMS) and digital learning tools, (preferably Moodle based LMS)
• Excellent organisations skills with the ability to prioritise tasks and coordinate multiple organisations and stakeholders.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Confident relationship building skills.
• A collaborative and adaptable approach to teamwork, with the ability to work effectively as part of a small team that sits within a large membership network.
• Be able and willing to travel extensively (across England, Wales and Scotland) to deliver in person training.

All applicants should be aligned with ADUK’s values of championing a standards-based approach to the training and welfare of assistance dogs.

See Recruitment Pack for more information and full job and person spec.