Service management jobs

Salary: £60,000 – £69,000 per annum, depending on experience 

Hours: 35 per week 

Contract: Permanent 

Location: Home-based with travel to sites as required

Job reference number: 1760

A major change project has taken place at Cranstoun over the last few years to transform our IT systems and support. We have successfully moved to a cloud solution based on Microsoft 365.   

We are now looking to recruit an experienced and knowledgeable Head of IT to lead Cranstoun’s IT services. You will be motivated to make a difference and build on the successful work that has already been achieved. 

The Head of IT will demonstrate visible leadership and provide expert advice to continue the development of IT provision, knowledge and digital capabilities across the organisation. The post holder will work collaboratively with a range of internal and external stakeholders to maintain our IT systems and support, including all aspects of IT and cyber security. Cranstoun currently holds ISO 27001 (Information Security Management System), Cyber Essentials and completes the NHS Data Security and Protection Toolkit. You will support our two internal IT roles and effectively manage our managed service provider who are providing ongoing day-to-day support for all our IT users.The role incorporates wider responsibilities that include supplier management and purchasing in relation to IT. 

This is an opportunity to make a difference and lead the future work of our IT service. 

How to Apply:

For more details and to apply, please visit our website via the apply button.

Please quote the appropriate Job Ref in all correspondence.

Applicants must be able to provide satisfactory evidence of their right to work in the UK at the application stage.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Closing date: 7 September 2026.

We are an inclusive employer, committed to promoting equality and diversity in all areas of our work. 

Registered Charity No: 1061582

This is a unique opportunity to lead a respected charity dedicated to supporting individuals affected by trauma and adversity. As Chief Executive, you will provide inspirational leadership, driving our vision, strategy, and impact while ensuring the organisation remains financially sustainable, well-governed, and focused on delivering high-quality services that transform lives.

Working closely with our Board of Trustees, staff, volunteers, donors, and partners, you will champion our mission and identify new opportunities for growth and innovation. We are seeking a strategic and values-driven leader with experience of working within trauma-informed environments, a strong track record of securing grant funding, and the ability to build and maintain excellent donor and stakeholder relationships. The successful candidate will also have training experience and/or confidently stand in-front of large audiences discussing sensitive topics.

This is an exciting opportunity for a compassionate and ambitious leader who can inspire others, strengthen our charitable impact, and help shape the future of our organisation. If you have the vision, leadership experience, and commitment to making a meaningful difference in people's lives, we would love to hear from you.

We are seeking a dedicated and empathetic Support Worker to join our Stopover Supported Housing team in Worthing.

Stopover provides the only female-specific supported housing for young women in Brighton & Hove and West Sussex. The service offers a pathway from high to low levels of support, giving young women aged 16–25 a safe and stable environment in which to rebuild their lives and move toward independence.

You will work primarily within our low to medium-level support projects, supporting young women who have often experienced trauma, abuse, mental health challenges, and housing instability. Your role will be to build consistent, trusting professional relationships and support residents in developing confidence, life skills and resilience.

Why Join Impact Initiatives?

Support for You
We understand the emotional demands of this work, and we prioritise the wellbeing of our staff. All team members receive:

· Regular wellbeing and reflective pathway sessions with an external psychologist

· Supervision and restorative circles facilitated by external professionals

· A supportive, experienced team environment where your voice is heard

A Healthy Work-Life Balance
Our structured rota is designed to support wellbeing and predictability:

· Work 3 days on, get 1 day off

· Work 4 days on, get 2 days off

· Alternate weekends off guaranteed

Room to Grow
There are clear progression opportunities within the team. Many Support Workers go on to become Senior Support Workers and develop specialisms in housing, safeguarding, or youth leadership.

A Role with Real Impact
This is a varied and enriching position. No two days are the same, and the effect of your work is often visible in short timeframes. You’ll be part of a team that makes a tangible difference in the lives of young women, every single day.

We’re Looking for Someone Who Can:

• Build trauma-informed, empowering relationships with young women aged 16–25
• Support residents to access education, employment or training
• Assist with personal and emotional matters such as health, relationships, and wellbeing
• Co-facilitate life skills sessions and support group activities
• Work within safeguarding, risk management, and confidentiality frameworks
• Work flexible hours on a rota that includes evenings and weekends.

Who You Are:

• You have experience supporting young people or vulnerable individuals
• You understand trauma-informed care and are committed to inclusive, non-judgemental practice
• You’re emotionally resilient, calm under pressure, and a strong team player
• You’re confident using IT systems and can maintain accurate, professional case records
• You’re reliable, flexible, and passionate about improving young lives

To Apply:

Please visit our jobs page Impact Initiatives website

Additional Information:

· This post is open to women only, in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010, due to the nature of the work delivering trauma-informed support to young women. We welcome applications from all women, including trans women.

· Impact Initiatives is committed to creating a diverse and inclusive workplace. We welcome applications from people of all backgrounds, including those from underrepresented groups such as people with disabilities, LGBTQ+ people, and people from Black and minoritised communities.

• This post is exempt from the Rehabilitation of Offenders Act 1974 and subject to an Enhanced DBS check.
• We regret that we are unable to sponsor applicants who do not already have the right to work in the UK.
• All interviews will be held in person – we are unable to accommodate virtual interviews.

Closing date: 5.00pm, 11 September 2026
Interview dates: During week commencing Monday, 14 September 2026

We're looking for someone with strong roots in Barking & Dagenham, experience working alongside young people and communities experiencing inequality, excellent partnership-building skills, and a commitment to anti-oppressive practice and social justice to shape our place-based work in Barking & Dagenham.

Key responsibilities

• Build and maintain trusted relationships with local stakeholders, including youth organisations, community groups, grassroots leaders, local authority teams, schools, colleges, funders and voluntary sector networks.
• Conduct community engagement and local mapping activities to gather insight on services, networks, needs, opportunities and gaps in provision, helping to inform Blagrave's work and partnerships.
• Convene and support an intergenerational steering group of local people experiencing deep-rooted inequality to guide the development of a youth hub in Barking & Dagenham.
• Lead local grant-making activity, including developing grant programmes and partnerships, managing relationships with grant partners, and ensuring local organisations are supported to flourish.
• Collect and share learning, insights and intelligence from community engagement and grants activity, and work with partners to deliver community events that centre youth and community participation.

Hours: Full time

Pay: £34,700 GBP gross per annum (dependent on experience)

Duration: Permanent contract

Location: UK-Med Office, Manchester, UK (hybrid working) with an expectation of approximately 15% international travel/deployment, as required by UK-Med

Can you help ensure lifesaving medical supplies reach the people who need them when disaster strikes?

UK-Med is a frontline medical aid charity founded on the values and expertise of the NHS. For more than 30 years, we have worked towards a world where everyone gets the healthcare they need when emergencies overwhelm local health services.

We are looking for a Medical Procurement and Logistics Coordinator to strengthen the way we procure, manage and move essential medical supplies and equipment for our humanitarian programmes and emergency responses.

Based primarily at our Manchester warehouse, you will provide dedicated capacity across our Procurement and Warehouse teams, coordinating the full supply-chain pathway from purchasing and receipt through to storage, stock management, shipping and dispatch.

With a particular focus on pharmaceuticals, medical consumables and medical equipment, you will help maintain accurate, compliant and deployment-ready stock. Working closely with our Supply Chain Manager, Warehouse Manager and Pharmacist, you will support the day-to-day operational management of medical commodities while ensuring appropriate pharmaceutical standards and controls are followed.

We’re looking for an organised and solutions-focused supply-chain professional with experience across procurement, inventory management, warehousing or logistics. You will be confident working with suppliers, maintaining accurate stock and procurement records and coordinating activities across different teams. Experience handling medical supplies, pharmaceutical products or equipment would be particularly valuable.

The role requires approximately 15% international travel and deployment—normally around six to eight weeks per year. During deployments, you may support procurement, warehouse and stock management, international shipping, distribution and emergency resupply, working closely with clinical, logistics and programme colleagues.

You’ll join a collaborative team and play a vital role in strengthening the systems that enable UK-Med to respond quickly and effectively when emergencies happen.

We offer a competitive salary and benefits, a friendly working environment and the opportunity to make a real difference through humanitarian work.

How to apply

We strongly recommend that you read theCandidate Information Pack - Medical Procurement and Logistics Coordinatorbefore applying for this role.

To apply, please submit a current CV and answer the application questions

Please apply through our online jobs portal, as soon as possible no later than Friday 11th September 2026

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Location: Hybrid working between the Aldgate, London office and home

A great opportunity has risen for a Neighbourhood Development Manager to join our Services Directorate. It is a hybrid post, based in London,  and will support our development and outreach work with underserved communities.

Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.

You will lead the development and delivery of engagement programmes, educational initiatives, and training opportunities that increase awareness, build community capacity, and support the charity's strategic objectives.

You will have excellent communication skills and an understanding of the charity, health, and community development sectors.  You will also be organised, a good networker and a team player. With great innovative skills, you will create new systems and processes of working, internally and with new stakeholders to create a community network.

As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.

We are looking for a Finance Manager to be responsible for the smooth running of all aspects of the financial management of a small but ambitious charity.

The purpose of this post is to:

· Provide sound financial advice to the Chief Executiveof Cir cles South East, Board of Trustees and Managers

· Provide a high quality and effective financial management service to the charity

· Prepare, develop and analyse management accounting information

· Ensure compliance with all relevant financial statutory and regulatory matters

We are seeking a highly committed, proactive and professional Service Administration Officer to contribute to the operational management of our registered care home in Witham, Essex.

The service has been developed to meet the needs of people who have a learning disability, autism and physical disabilities, and is made up of three detached bungalows located on a private cul-de-sac.

As the Service Administration Officer, you will work as part of a senior team, assisting the Registered Manager to ensure that the service is of the highest quality, meeting all CQC standards and contract requirements.

You will have a wide range of duties and will need to be flexible and responsive in your approach as the size and complexity of the service means that your work priorities may need to change at short notice. You will be part of a supportive team and work in a busy, vibrant and exciting environment. As part of your role, you will promote a person-centred and inclusive atmosphere. You will need to be self-directed, organized, warm and welcoming.

A minimum of one years’ administration experience is essential as is knowledge of Outlook, Word, Excel, Zoom and Teams.

You will be working part-time, five hours a day on Monday, Wednesday and Friday (days are subject to change based on the needs of the service).

Vacancy Reference Number: 93720

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.

Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Annual Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.

In addition to the around 40 young people we see every day out our centre, New Horizon provides the only youth-specific street outreach service to young people facing homelessness in London. We use our extensive housing expertise to place young people who are currently or at risk of rough sleeping into accommodation that is appropriate and safe, whilst encouraging them to access the day centre to benefit from the wide range of services we offer. This role will involve regular street outreach shifts (early mornings and late evenings) across London, aswell as supporting young people at the day centre. The role works as part of our wider Rough Sleeping team, developing a best practice approach to supporting young rough sleepers and those who are hidden homeless.

Key details

• Contract type and hours: full-time 35 hours a week, fixed-term contract for 12 months.

• Starting salary: £32,136.00 (scale £32,136 - £35,778)

• Location: New Horizon Youth Centre, 68 Chalton Street, London, NW1 1JR

• Application deadline:9am, Monday 24 August

• How to apply: complete our application form below, submit your CV and write a 2 page cover letter/supporting statement. Please don't include your name or address in your CV or cover letter.

Key objectives:

• To contribute to the delivery of the NHYC street outreach service, delivering a holistic service to young people who are street homeless, enabling them to move on to independence.

• To build and maintain a network of external partnerships with services supporting those impacted by rough sleeping.

• To enable delivery of a trauma-informed service to young people.

• To support delivery of NHYC’s rough sleeping prevention strategy and best practice youth-specific outreach services.

Reporting to: Head of Services - Rough Sleeping and Services Manager (Outreach)

Main tasks and responsibilities

Young people services

Providing comprehensive support through 1-1 and small group work with young people sleeping rough. This will include:

1. Working within the Rough Sleeping team to ensure young people receive a high-quality service from the point of registration to move-on.

2. Carrying out at least two street-based outreach shifts each week (early morning and late evening required).

3. Carrying out housing assessments with young people and referring them into appropriate accommodation.

4. Managing a transitional case load of young people and helping them move forward and access appropriate services.

5. Working in partnership with the Outreach Team and other external teams, such as commissioned street outreach services, mental health, and substance misuse services.

6. Providing expert coaching and guidance to young people and monitoring and evaluating their progress.

7. Continued use of feedback and showing a commitment to a service that is sensitive and responsive to young people’s needs, including:

   · Completing registrations, outcomes assessments, risk assessments and action plans with young people.

   · Ensuring that all relevant work is recorded on the New Horizon database system and Chain database.

   · Ensuring risk management and assessment procedures are followed.

   Delivering advocacy and referrals to appropriate services, including making internal referrals

8. Contributing to the management and development of the team and day centre, including attending daily handovers, ensuring that Health and Safety issues are addressed at all times, attending Reflective Practice and team meetings.

9. Taking a hands-on approach to working with young people

10. Participating in the training and supervision of new staff, volunteers, students and locum workers and actively promoting a learning and development environment.

Networking and Liasion

To proactively liaise, communicate and negotiate with internal specialists and external agencies. This will include:

1. Seeking out and responding to opportunities with external partners who might offer resources, funding, or individual services relevant to young people’s needs e.g, Local Authorities, Social Services, Community Psychiatric Services, DWP, drugs and alcohol support, and other voluntary agencies.

2. Promoting and representing New Horizon Youth Centre at relevant forums and meetings.

Information management

To produce and maintain accurate and useful information in a range of formats in order to promote effective service delivery and evaluation. This will include:

1. Producing written reports in a variety of formats to meet the requirements of New Horizon, external service providers and funders, e.g., project reviews and assessment reports.

2. Inputting and extracting information from client monitoring systems other accounting and database systems. Utilising other relevant software for the production of correspondence and reports.

3. Being self-servicing in day-to-day administration and following team and NHYC’s administrative procedures.

Reviewing personal and professional development needs

To be proactive in reviewing and evaluating own performance and identifying and acting upon areas for improvement. This will include:

1. Continuously reviewing own working practices in line with feedback and current best practice.

2. Taking a proactive approach to supervision and attending clinical supervision, weekly team meetings as well as line management supervision every 4-6 weeks.

3. Reviewing and evaluating own performance to identify strengths and areas for development.

4. Undertaking development and training opportunities and being responsible for obtaining maximum benefit through review, reflection, and practice.

Other

To contribute positively and constructively to the development of the teams, service and NHYC. This will include:

1. Covering for other members of the team where necessary.

2. Following NHYC’s policies, procedures and performance expectations in all functions of the post.

3. Undertaking as required any other duties compatible with the level and nature of the post and/or reasonably required by the Service Managers, Head of Services or Leadership Team.

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework. 

Position Title: Development Manager 
Reports to: Chief Executive Officer 
Location: Remote (Europe)

OrganizationSummary 

International Funders for Indigenous Peoples (IFIP) is the only global philanthropy network dedicated to shifting power, mobilizing resources, and building partnerships to amplify Indigenous leadership and to support the self-determination and rights of Indigenous Peoples.

As a global community, IFIP educates, guides, and influences funders to practice a new paradigm of giving based on Indigenous values “The Five R’s of Indigenous Philanthropy” —Respect, Reciprocity, Responsibility, Relationships and Redistribution.Building on over 25 years of experience, IFIP is at an exciting moment of evolution and on a path to accelerate organizational capacity to implement our strategic plan, mobilize redistribution of resources, and increase advocacy for direct funding to Indigenous Peoples globally. 
 

Position Overview 

The Development Manager role brings the opportunity to an avid fundraiser and resource mobilization professional to manage the strategic fundraising efforts of IFIP to build, sustain, and grow the organization’s institutional pool of funders by aligning development strategy with the organization’s mission, goals, key programs, and initiatives. This position plays a critical role in enhancing our sustainability efforts through identifying, cultivating, soliciting, grant writing, and securing funding support in accordance with IFIP’s strategic framework.

Reporting to the Chief Executive Officer, the Development Manager works collaboratively with senior management, staff, and consultants to ensure sustainability goals are achieved. The Development Manager cultivates prospects, sustains relationships, creates proposals and reports for funders to illustrate impact and spends most of their time engaging with prospective funders and supporters through both virtual and in-person interactions. 

The ideal candidate is a skilled fundraiser and a relationship builder with a strong understanding of philanthropic giving. They should be proactive and strategic, with a proven track record of securing mid-to-large multi-year funding, nurturing donor relationships, and effectively communicating the organization's mission and impact. Familiarity and commitment to IFIP's mission is essential. Experience working remotely and across multiple time zones is an asset. 

RESPONSIBILITIES: 

Fundraising and Resource mobilization  

• Develop a comprehensive multi-year development strategy, including developing related guidelines and policies and ensure IFIP secures annual revenue goals.

• Cultivate and maintain relationships with funders and other donors, including foundations and other funders. 

• Responsible for the development, writing, and submission of compelling grant proposals. Manages full lifecycle of grants, from proposals to reports, ensuring fundraising goals are met annually. 

• Able to skillfully navigate donor relationships and the philanthropic landscape with nuance, big picture, and keen understanding of the shifting trends and perspectives.

• In coordination with senior leadership, organize, prepare and attend donor meetings and convenings in support of strategic initiatives. 

• Develop strategic fundraising initiatives, including events and campaigns and identify new opportunities for resource mobilization. 

• Develop, manage, and execute comprehensive fundraising plans that align with the organization’s goals, programs, and initiatives. 

• Coordinate with leadership on restricted gifts, proposal budgets with restricted allocations, and financial reporting to donors. 

• Establishes and maintains collaborative working relationships with IFIP’s team and consultants to maximize total revenue in service of the organization’s mission

• Collaborate with the Engagement and Communications team to enhance visibility and donor messaging efforts through our newsletters and communications platforms.

• Utilize a CRM for data collection, relationship management, and tracking donor interactions. 

• Manages information-tracking processes regarding acknowledgement, recognition, ongoing communication and continued cultivation of donors in portfolio.

Organizational Culture and Team Collaboration 

• Partner with the CEO to ensure IFIP’s strategy is reflected across fundraising plans, funder engagement and partnerships. 

• Foster a collaborative, results-driven, and accountability culture that empowers the IFIP team to deliver organizational goals effectively. 

• Contribute to a culture of teamwork by fostering collaboration and support of each other to accomplish tasks at hand, the annual work plan, and overall mission. 

• Bring a learning, attention to detail, initiative taking disposition and participate in organization-wide strategy and learning and contribute to operations efficiency to grow as an organization. 

• Able to adapt and excel in a multi-cultural and fast paced environment where team members take part and contribute to planning activities, including staff meetings, retreats, and strategy sessions. 

• Provide support when needed on organization-wide activities, such as Global Conference and high-level stakeholder events. 

• Adhere to organizational policies and procedures and responsible for own administrative tasks such as submission of receipts, reimbursement requests, scheduling, travel planning, etc. 

• Embody and uphold the 5 R’s (Respect, Relationships, Responsibility, Reciprocity, Redistribution) in working with external stakeholders and internal team members. 

Required Experience and Qualifications: 

• At least 8 years of experience in the development and resource mobilization sector. 

• At least 3 years of experience working in an international remote work environment with a multi-cultural team 

• Experience building partnerships and securing funding from bilateral and multilateral donor agencies is an asset 

• Track record of garnering new donors and substantial levels of funding per year

• Demonstrated experience in developing fundraising strategies and plans and excellent donor relations skills.

• Familiarity with donor database tools to track grants and donor relationships 

• Exceptional organizational ability, high attention to detail, results and solutions-oriented attitude are essential.

• Problem-solver, with high integrity and ability to communicate clear expectations and foster team collaboration. 

• Excellent interpersonal communication skills in written and oral forms and ability to articulate complex ideas effectively to diverse audiences. 

• Ability to manage multiple projects simultaneously in a fast-paced environment. 

• Solid information technology proficiency with CRMs, remote meeting software, Microsoft Office Suite, and cloud systems for project management. 

• Experience travelling internationally to urban and rural areas where English may not be the primary language.

• Fluency in English.Fluency in a second language is an asset. 

Application Information: 

Job details: This is a full-time, remote position based in the greater London area. Employee may spend up to three weeks a year in Sacramento, CA for strategic planning and team building. IFIP's team, board, members, and stakeholders are based worldwide and distributed across multiple time zones. This role is based in London and follows UK working hours; however, occasional flexibility will be required for early morning or late evening meetings with colleagues around the world. Candidates must be based in the greater London area and be authorized to work in the United Kingdom.  

Salary: GBP £40,000 - £55,000, based on experience. IFIP typically makes offers within the beginning to middle of this range, depending on the candidate's qualifications and relevant experience. IFIP offers a competitive compensation and benefits package.

International Funders for Indigenous Peoples is an equal opportunity employer committed to embracing a diverse, multicultural work environment and seeks diversity with respect to race, ethnicity, gender, age, sexual orientation, religious creed, physical abilities and other characteristic protected by federal and state laws.

Deadline: Applications will be accepted until September 18th, 2026. 

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

PURPOSE OF POSITION

This role will be responsible for developing and reviewing organisational standards of support in line with contractual and regulatory standards, leading on quality assurance, performance monitoring, and continuous improvement as well as supporting compliance and regulatory requirements.

To lead on the development of new models of support practice which are person centred and trauma informed, working closely with operational managers, frontline teams, and the Head of Compliance, the post-holder will ensure that services delivered to vulnerable adults are safe, effective, person-centred, compliant, and consistently achieving positive outcomes.

The role will provide strategic oversight of quality and performance data, lead on the interpretation and analysis of operational and compliance information, identify emerging risks and trends, and support leaders to implement improvements. The post-holder will also drive organisational learning, promote consistency in practice across services, and lead the development of a robust framework to capture and embed the resident voice in service delivery and improvement. Enabling residents to have a significant contribution in shaping services and contributing to an inclusive and safe community. In addition, this will support contributing to achieving the social housing consumer standard around transparency, influence and accountability.

RESPONSIBILITIES & ACCOUNTABILITIES

Quality Assurance and Performance Oversight

• Lead the quality assurance function across support services

• Review and analyse and interpret quarterly performance, identifying risks, trends, gaps, and areas of concern, as well as providing solutions

• Provide comprehensive analysis and evidence-based recommendations to operational and senior management teams

• Ensure quality standards are consistently applied across all services

• Monitor service delivery against contractual, regulatory, and organisational standards

• Produce high-quality reports identifying key findings, themes, risks, opportunities, and improvement actions to support strategic and dynamic problem solving, as well as continuous improvement

• Maintain oversight of our Service Improvement Plan and monitor progress against agreed actions and outcomes

Data Analysis and Insight

• Lead on the collection, interpretation, and deep analysis of operational, performance, quality, compliance, and outcome data

• Translate datasets into meaningful insights to support informed decision-making

• Identify emerging trends, performance risks, and opportunities for service enhancement

• Produce executive summaries and reports for senior leadership teams and governance meetings

• Use data to drive continuous improvement and demonstrate service impact

Development of Support Practice

• Be responsible for developing person centred and trauma-informed practice standards for our support services

• Contributing to creating a Psychologically Informed Environment across the organisation

• Develop our reflective practice offer across all services

• Lead on the development and implementation of an accredited programme of independent living skills activities for our residents

Impact and Performance Management/Reporting

• To lead on impact and performance, providing leadership and line management to Impact Specialist

• Lead and facilitate regular KPI and performance review meetings with Frontline Management and services

• Challenge and support managers to understand performance outcomes and develop improvement plans

• Track progress against agreed targets and improvement actions

• Ensure accountability and ownership for quality and performance outcomes across services

• To maintain up to date project management and reporting records

• To write and present regular reports for senior management and external stakeholders/partners, on the development and progress of Quality Assurance.

• To contribute to the updating of InForm to capture performance requirements

Practice Development and Workforce Support

• Design and deliver workshops, quality forums, and learning sessions for frontline staff and managers

• Promote consistency of practice across all services

• Share learning from audits, complaints, incidents, safeguarding concerns, resident feedback, and performance reviews

• Develop resources and tools to support high-quality, person-centred service delivery

• Foster a culture of continuous learning, accountability, and quality improvement

Resident engagement and accountability

• To lead on the development of a programme of resident engagement, empowerment and involvement, which targets resources to build strong, sustainable support services that engage proactively with local communities

• Establish meaningful opportunities for residents to influence service design, delivery, and improvement through expression of voice, listening, connecting and motivating each other; promoting a culture of co-production

• Develop methods for gathering, analysing, and responding to resident feedback

• Ensure resident experiences and outcomes are reflected within quality assurance processes

• Provide leadership and management of Resident Engagement Specialist

General

• To attend internal meetings as and when necessary, for example Directorate, Management and Planning meetings

• To undertake such other duties within the competence of the post holder which may be required from time to time.

Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.

Experience

• Experience supporting rough sleepers and homeless people with complex needs, including mental health, substance use and physical health.

• Experience developing and reviewing quality frameworks, audits, service standards, action plans and improvement processes.

• Experience developing and implementing monitoring, evaluation and learning frameworks.

• Understanding of safeguarding and MARAC processes.

• Experience of reflecting critically upon own practice in order to improve the experience for service users

Skills, knowledge & Abilities

• Strong organisational and project management skills, with confident use of Microsoft Office and digital recording, analysis and reporting systems.

• Strong understanding of issues affecting rough sleepers and homeless people with complex needs, including barriers to accessing services, sustaining accommodation and engaging with support.

• Strong analytical skills, able to interpret performance, safeguarding, complaints, incidents, outcomes and resident feedback data into clear recommendations.

• Strong communication and facilitation skills, including leading workshops, learning sessions, reflective practice and quality forums.

• Ability to produce clear reports, briefings and presentations for managers, senior leaders, commissioners, boards and governance forums.

• Sound knowledge of safeguarding, risk assessment, confidentiality, information governance and professional boundaries when supporting vulnerable adults

• Strong understanding of anti-discriminatory practice.

• Good case-management recording skills, ideally with experience of InForm.

Personal qualities

• Flexible and resilient

• Patient and pro-active

• Personable and energetic

• Self-motivated

• High attention to detail and accuracy

• Commitment to the values of compassion, collaboration, inclusion and growth

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.

ID 1851 HR Business Partner, Human Resources (up to 2 vacancies)
Permanent contract
Family Action Head Office, London (N1) with hybrid working
37 hours per week (full-time)
£37,211 - £41,518 per annum
Plus £3,866 Inner London Weighting (if London-based) or £480 (if home-based)

We are flexible about both hours and where you work. The role is 37 hours per week full-time, but we welcome applications from people looking for part-time or other flexible working arrangements. We are also open to both office and home-based working; for colleagues based at our London office (N1), we operate a hybrid working model with an expectation of office attendance twice per week.

One of the roles will partner with our London-based services, so being based in or within commuting distance of London would be beneficial. However, we don’t want location to be a barrier and we welcome applications from people based elsewhere in the UK.

Family Action & the Role’s Impact:

At Family Action, we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities.

We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

In the HR Business Partner role, you will partner with leaders and managers across the organisation, building strong relationships and developing a deep understanding of the services and business areas you support. As their key HR contact, you will provide expert advice and coaching on complex people matters, help managers build their confidence and capability, and support them to plan strategically for their people and align their plans with the wider people strategy.

You will also manage, coach and develop a team of HR Advisers, supporting them to build their expertise and deliver a high-quality HR service.

Alongside this, you will lead on complex change processes, including TUPE transfers and restructures, working collaboratively across HR, Services, and Implementation teams to implement change effectively.
If you have significant HR experience, strong applied knowledge of employee relations and experience supporting complex organisational change, we would like to hear from you. You might come from a generalist HR background or have specialised in employee relations or change, and you don’t need to have worked in the not-for-profit sector or held a formal management role before. The ability to build trusted relationships, provide pragmatic and solution-focused advice, deliver through others and contribute to the continued development of our people practices will make you an ideal candidate.

We are a supportive and inclusive organisation, and we want to break down barriers to people joining us. If you don’t feel confident applying because you don’t meet every single requirement on the Person Specification – please don’t let that stop you; we want to hear from you. We encourage you to use the application to highlight what you can bring to the role – your skills, knowledge, and experience as well as your values. At Family Action our 4 core values are incredibly important to us and underpin all we do. We are a 'people focused', 'can-do' organisation, which strives for 'excellence' in all we do and operates with 'mutual respect'.

Benefits:

- an annual paid leave entitlement of 30 working days (pro rata) plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jab vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities

Closing Date: Monday 31st August 2026 at 23:59 pm

For direct queries, or if you would like to discuss any aspect of the selection process or the potential for flexible working arrangements, please email Katie Milne, Head of HR (full email adress located in the advert on our careers page).

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

Please note that we will be reviewing applications as they come in. We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to submit your application without delay. We are also ideally looking for a candidate who can join us as soon as possible (i.e. on a short notice period), however if that is not your situation please do not hesitate to apply as applications will not be assessed on this basis.

We are looking for a caring, dynamic and highly motivated person to help manage nine of our high-quality learning disability support services in Chorley and Wigan. You will be working alongside the Registered Manager to maintain an overview of the services, lead a highly-motivated team of support workers and contribute to the further development of service.

You must be an accomplished manager and have extensive experience and knowledge of working within the social care sector in support of people who have a learning disability.

You will carry out the role demonstrating a person-centred approach with a warm, confident, professional manner. Experience of staff and service management is essential, a relevant professional qualification is desirable for this role (e.g. NVQ level 3).  We will expect you to have the vision, networking and organisational ability to deliver excellent outcomes for people under your care and to implement initiatives which connect service users to their local community and promote our reputation.

You will be responsible for the service provision in the following ways:

· To take responsibility under direction of the Registered Manager for the delivery of bespoke services

• To co-ordinate the service ensuring all support delivered is tailored to the individual needs of each service user
• To maintain excellent records of the service delivery, such as service user records, rotas, time-sheets, and regularly provide written feedback to your line manager
• To manage and supervise a team of Support Workers. Senior Support Workers and Service Co-ordinators, ensuring good practice and the highest standards of care and support are maintained at all times.

The successful candidate will be based in one specific service 3 days a week and the other 2 days completing tasks and audits as requested by the Registered Manager. 

Vacancy Reference Number: 93735

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Creative Support has a corporate commitment to enabling people with caring and family responsibilities to apply for senior roles, part time applicants will be considered for this role.

We can only accept applications from candidates who are located in and eligible to work within the UK. – This post will not be open to Sponsorship under the UKVI scheme