Service management jobs

We’re looking for an ambitious and commercially minded Senior Commercial Manager to lead income-generating events, partnerships and activations across some of London’s most exciting South Bank locations, including Oxo Tower Wharf, Gabriels Wharf, part of the south bank walkway and our corporate conference centre. This is a fantastic opportunity to shape a vibrant commercial offer, grow sustainable income, and lead a high-performing team delivering exceptional experiences for businesses, brands and visitors alike. This is a 12-month maternity cover role.

As our Senior Commercial Manager you will:

• Lead commercial events, partnerships and brand activations in a world-class riverside setting 
• Drive sustainable income growth while balancing commercial success with community impact 
• Manage and develop a talented events team in a fast-paced, customer-focused environment 

To be successful you will need to demonstrate the following: 

• Experience in sales, negotiation and building commercial relationships 
• Minimum 2-3 years’ experience of managing teams and embedding a performance culture 
• Customer facing commercial experience ideally in the hospitality/service/event management sector 
• Breadth of commercial knowledge events, conferencing, advertising, commercial brand activations 

About Coin Street Community Builders 

We provide the opportunities and spaces for people to lead their own change.  

Our activities are wide and far reaching. From giving families and children the best start in life through our childcare and family support, to creating and maintaining high quality spaces to live, work and play on the land that we own.  

We promote enterprise, creativity, and lifelong learning whether that is through providing employment, volunteering opportunities, nurturing enterprise, or delivering programmes and activities. We provide housing that supports our community; we champion co-operative housing and influence local and national housing policy.  

From sports and dance to healthy eating and gardening, we offer a range of facilities and activities accessible to everyone to support health and wellbeing in our community.

Contract  

12-month fixed term contract, 35 hours per week (Monday-Friday) 

Salary  

£53,000 per annum 

Extras 

• Equivalent of 27 days annual leave (excluding Bank holidays), pro rata for part-time staff. 
• 8% contributory pension scheme (5% employer contribution and 3% employee contribution). 
• Health and wellbeing support, including online mental health therapy sessions.  
• Free gym membership at Colombo, annual flu jabs. 
• Commitment to training and development. 

To Apply  

To apply for the role, please click the following link to be redirected to our Recruitment Portal. 

Closing Date  

Please submit your application by midnight on Sunday, 21 June 2026

Successful candidates will be required to undertake a Standard DBS check.

About The Role

This is a pivotal leadership role sitting at the heart of one of the most important long-term income streams in the organisation. As Senior Legacy Marketing Manager, you will shape how thousands of supporters connect with us in a meaningful way, turning interest and intent into enduring legacy commitments. This is not just about communications, it’s about building trust, relevance and emotional connection at scale, ensuring every touchpoint reflects the values, purpose and ambition of the organisation.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

You will lead a high-performing Legacy Marketing team to design and deliver intelligent, insight led supporter journeys that feel personal even at scale. Working closely with colleagues across Legacy Administration, Planning, Acquisition, Brand and wider Fundraising, you will bring coherence to how we engage legacy audiences, ensuring our messaging, experiences and channels work together to maximise impact. This is a role for someone who can see the bigger picture but is equally confident getting into the detail of campaign performance, audience insight and creative execution to continually refine and improve results.

Just as importantly, you will be a confident and collaborative leader who knows how to bring people with them. You will set clear direction, coach and develop your team, and create an environment where ideas, challenge and innovation are encouraged. With responsibility for shaping strategy, influencing senior stakeholders and helping to future proof legacy growth, this role offers the opportunity to make a genuine and lasting difference, both to the organisation’s income and to the experience of every supporter who chooses to leave a legacy.

Fundraising sits at the heart of The Royal British Legion’s 10-year strategy, and we’re investing in the people, skills and ideas that will drive growth and strengthen our support for the Armed Forces community. As one of the UK’s most trusted and recognisable charities, we have the reach and ambition to make a real difference, and this is your chance to be part of it. Our Fundraising portfolio is broad and dynamic, spanning major corporate partnerships to our sector leading charity Lottery. We’re investing in growth, evolving how we work, and putting supporters at the centre of everything we do. This is an exciting time to join us. You’ll be part of a collaborative, forward-thinking team, helping shape the future of our fundraising and the impact we achieve together.

If you are applying for multiple Fundraising roles at the same ‘Officer’ or ‘Manager’ title, you are welcome to use the same supporting statement across applications. However, we would encourage tailoring your statement where possible, particularly if applying for roles across different teams or titles.

You will be contracted to our Haig House hub with a minimum expectation of two days per week working in person at the hub and flexibility for working remotely/at home when not on site.

Employee benefits include -

- 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
- Enhanced paid maternity, paternity and adoption leave
- Generous pension contributions, with Employer contributions ranging from 6% to 10%
- Range of flexible working options may be available, depending on your role
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Range of courses delivered by learning specialists to support your development goals and objectives
- Opportunities to volunteer
- Travel loans, Cycle to Work, and more!

For more detailed information about the role, please see the Vacancy Information Pack attached to our direct advert. Our teams take a personalised approach to shortlisting, which is carried out without the use of AI and is based on the evidence provided in your application against the essential and desirable criteria in the Person Specification.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

As part of our commitment to inclusion, we offer guaranteed interview schemes for candidates who declare an Armed Forces connection and/or a disability. However, candidates are only eligible for this scheme if their application clearly demonstrates that they meet all of the essential criteria listed in the Person Specification for the role.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

Charity People is delighted to be partnering with Cancer Support UK to recruit a Digital Communications and Marketing Manager.

Contract: Permanent role working five days per week
Salary: £40,000 full time
Location: Hybrid role between home and South London office, with ideally two days per week in the office at South Wimbledon. The charity is also open to applications from home-based candidates.
Closing date for applications: 9am on Friday 10th July
Interviews: Interviews will be held in person on the 20th and 21st July

About Cancer Support UK
Cancer Support UK exists to tackle the profound sense of isolation many people experience after a cancer diagnosis. While diagnosis and treatment can have significant physical impacts, the emotional toll can be just as challenging, leaving many feeling alone at a time when connection and understanding are essential. The organisation is dedicated to ensuring that anyone affected by cancer feels supported, understood, and never alone, from diagnosis through treatment and into life beyond.

Through practical and emotional support, Cancer Support UK meets a largely unmet need. Its Cancer Kits, thoughtfully created with input from people with lived experience, provide comfort and reassurance at a critical moment, while its Cancer Coach services offer ongoing guidance to help individuals navigate life after treatment. Alongside this, the organisation works with businesses and the health sector to improve support for those affected by cancer. With millions of people in the UK living with a diagnosis, the charity's mission is clear: to reduce loneliness and ensure no one faces cancer alone.

You'll work within a small, dedicated and talented team and will play a central role in shaping how Cancer Support UK tells its story; leading the development of high-quality, impact led content that brings lived experience together to build support loyalty and increase public engagement and understanding.

The role has real scope for impact and innovation and will work closely with colleagues from across the charity, including the CEO, to build on strong foundations. Core responsibilities within the role will include:

• Lead all digital communications, including website, social media and online campaigns
• Manage and create content for the website, overseeing written, visual and video
• Develop and deliver a planned schedule of communications activity across all channels
• Develop and maintain a compelling library of supporter stories (written, film and imagery), ensuring appropriate permissions and coverage across key research areas
• Work with colleagues to source, craft and share stories that demonstrate impact and inspire support
• Collaborate with colleagues to translate unique insight from beneficiaries into engaging stories that demonstrate the positive impact of the services delivered by Cancer Support UK
• Work closely with the fundraising team to optimise digital communications
• Engage with and respond to the organisation's online community in a timely, supportive and professional manner
• Ensure consistent use of brand, tone and values in line with brand guidelines
• Track and analyse digital performance using tools such as Google Analytics and income reports, using insight to continuously improve effectiveness
• Report on how communications activity drives engagement, enquiries, donations and pledges
• Manage relationships with third-party agencies where required, including briefing, objectives and evaluation
• Coordinate corporate communications such as the annual review and impact report

We would love to see applications from candidates with the following skills and experience:

• Previous experience within a communications role within a charity or similar organisation
• Demonstrable experience of leading on storytelling, narrative development or content creation that has driven engagement or fundraising outcomes, with the ability to identify the emotional heart of a story and shape it appropriately for different audiences and channels
• Experience planning and delivering social media content using a structured schedule
• Experience developing e-communications to build loyalty and engagement
• Experience managing website content, ideally WordPress or similar
• Understanding of online community management and supporter engagement
• Confidence using analytics tools to measure and report on digital performance
• Excellent interpersonal skills and ability to build positive relationships with diverse audiences
• Emotional intelligence and sensitivity when engaging with people affected by medical conditions
• Understanding of how to use video and film across digital channels
• High level of attention to detail and accuracy
• Familiarity with CMS platforms, social media channels (e.g. Instagram, Facebook) and e-marketing tools (e.g. Mailchimp, DotDigital)

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance by applying to this advert. 

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Operations Manager

Type: Full-Time (40 hours per week)

Reports to: Director of Operations

Location: Westminster, London (expectation of working from our office 2-3 days a week)

Salary: c£68,000, depending on experience

Start date: We expect to complete interviews  in July, with the successful candidate joining the team as soon as possible thereafter, subject to reference checks and notice period.

How to apply: Please submit your application via our website. 

About CLTR

The Centre for Long-Term Resilience (CLTR) is a UK-based, non-profit and independent think tank with a mission to transform global resilience to extreme AI and biological risks. We achieve this by working with governments and institutions, offering targeted, evidence-based advice designed to enhance understanding, decision-making and governance.

The Role

The Operations Manager is a key hire within our small but highly effective Operations Unit, sitting alongside a People Operations Manager and reporting directly to the Director of Operations. The Operations Manager will play a pivotal role in supporting CLTR’s overall operations, working across units and delivering projects spanning cybersecurity, finance, administration, data protection, office management and others.

This is a hands-on, generalist role suited to a skilled and self-motivated operator who thrives in a fast-paced environment and is comfortable switching between strategic project management and day-to-day delivery. You will have the confidence to take on new challenges and the ability to communicate clearly with internal teams, contractors and external service providers to drive impact.

You will take ownership of key operational systems and processes, lead on our internal cybersecurity and IT operations (in partnership with our external managed service provider), and support a range of compliance, administrative, and organisational improvement projects. As the organisation grows, this role will be central to building the infrastructure that supports a scaling team.

What you’ll do:

Project & Operations Management

• Project manage key operational initiatives from initiation through to delivery, maintaining clear plans, timelines, and stakeholder communication.

• Support the Director of Operations in developing and implementing operational strategies aligned with the organisation's growth plans.

• Identify inefficiencies in existing systems and processes and drive improvements, ensuring the organisation is well-positioned to scale.

• Maintain operational documentation, process guides, and internal knowledge management systems.

Cybersecurity and IT:

• Serve as the primary internal point of contact for our external IT and managed security service provider, ensuring service levels are maintained and issues are resolved promptly.

• Oversee day-to-day IT operations including device management, software licensing, onboarding/offboarding technology needs, and user support escalations.

• Lead the implementation and ongoing management of the organisation's cybersecurity policies and controls, in line with relevant frameworks (e.g. Cyber Essentials).

• Maintain and develop an asset register, acceptable use policies, access controls, and incident response procedures.

• Proactively identify and mitigate IT and security risks as the organisation grows, including preparing for future infrastructure needs.

• Coordinate internal roll out and learning around AI tools.

Compliance & Governance Support

• Maintain and update internal policies in coordination with the Director of Operations, People Operations Manager and relevant leads.

• Support the People Operations Manager with HR-adjacent compliance requirements where appropriate (e.g. right to work checks, DBS, data handling).

• Support organisational compliance activities, including data protection (UK GDPR) and any sector-or donor-specific regulatory requirements.

• Assist in preparing for and managing external audits, accreditations, and due diligence processes.

Office & Administrative Operations

• Oversee the smooth day-to-day running of office operations, including facilities management, supplier relationships, and procurement.

• Manage relationships with key operational suppliers and service providers, reviewing contracts and ensuring value for money.

• Provide flexible administrative support to the Director of Operations and wider Operations Unit as needed, with a can-do approach to varied tasks.

• Support the planning and logistics of internal events, offsites, and all-staff meetings.

• Provide flexible operational support to the Risk Management Unit (0.5 days per week)

Organisational Development

• Contribute to scaling the organisation's operational capabilities as headcount grows, including helping to onboard new staff, implement new tools, and embed operational best practice.

• Play an active role in fostering a well-organised, collaborative, and mission-aligned working culture.

• Any other tasks as reasonably requested by your line manager.

Person Specification

Essential

• Proven track record in an operations, project management, or business management role.

• Strong project management skills, with the ability to manage multiple workstreams simultaneously and deliver to deadlines.

• Proven ability to manage IT and/or cybersecurity operations, ideally including experience working with external managed service providers.

• Experience supporting compliance or governance functions, including working knowledge of UK GDPR and data protection practice.

• Exceptional attention to detail and organisational skills, with a systematic approach to documentation and process management.

• A self-starter mentality — comfortable with ambiguity, able to take initiative, and happy to roll up their sleeves on both strategic and administrative tasks.

• High agency and a proactive, ownership-driven approach — you follow through on commitments, adapt quickly, and don't wait to be told what needs doing.

• Excellent interpersonal skills, able to communicate clearly, kindly and directly — giving and receiving feedback openly, and building strong relationships across teams and with external partners.

• A genuine commitment to CLTR's mission and an understanding that getting the operations right is what enables high-impact work to land.

• Eligible to work in the UK. Unfortunately we are unable to sponsor visas for this role. 

Desirable

• Experience working in a not-for-profit, think tank, research organisation, or similarly mission-driven environment.

• Project management qualification such as PRINCE2 or Agile.

• Familiarity with cybersecurity frameworks such as Cyber Essentials, NIST, or ISO 27001.

• Experience supporting organisational scaling or managing change in a growing team.

• Strong digital literacy and experience working with tools such as Claude, Gemini, Asana and WordPress, and the ability to learn new software rapidly.

• Experience managing procurement and supplier contracts.

Location and Travel Requirements

Flexible location within the UK, with the expectation of attending our central London office at least twice-to-three times a week, including Mondays. We are open to discussing remote and flexible working arrangements with candidates.

Salary and Benefits

£68,000, depending on experience. If you are interested in this position, but the salary is a barrier to applying, please get in touch with our team to discuss.

In addition to your salary, CLTR offers a generous benefits package which includes:

• 30 days annual leave, plus public holidays;

• £5,000 (before tax) annual wellbeing budget, for you to spend at your discretion on items such as gym membership, therapy, meditation, etc.;

• £3,000 annual learning and development budget, plus up to five days paid work time;

• £2,000 onboarding grant for equipment and supplies;

• A pension contribution scheme (up to 7% employer-matched contribution);

• Private health insurance;

• Group life insurance;

• Generous parental leave benefits; and

• Paid office lunches twice a week including on Mondays.

Working with CLTR also comes with a commitment to caring deeply about your wellbeing, career development and overall experience working with our team, and to respect your preferred working patterns, including flexible working hours as agreed with line managers, wherever possible.

How to apply

To apply for this role, please submit your CV and a cover letter (no more than two sides of A4) via our website by 9am UK time on Monday  22 June 2026. Please use your cover letter to demonstrate how you meet the person specification, and how you would approach the responsibilities of this role in practice.

We plan to conduct first round interviews online with selected candidates during the week commencing 29 June 2026.

Final interviews will be held in person during the week commencing 13 July 2026 at CLTR’s office in London.

If you have any questions regarding the process or dates above, please get in touch.

Equal opportunities

As an employer we encourage candidates from all backgrounds to apply and do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also warmly welcome applicants returning to work after career breaks.

We know that our organisation is strengthened by the rich variety of perspectives that a truly diverse workforce brings. We want to make sure that our selection processes are as fair as they can possibly be, providing a level playing field for anyone who wants to come and work at CLTR.

Therefore, if you have any special access requirements or other support needs throughout the application process, including interview, please get in touch so we can talk through any adjustments you need in complete confidence, and make arrangements on your behalf.

Adjustments can be whatever you need them to be, whether that’s around accessibility, preparation time and space, or just travel expenses to get you to an interview. Let us know what you need, and we’ll do everything we can to make sure you’re getting a fair opportunity to succeed.

CRM Manager

Make systems work smarter. Make impact go further.

At Rethink Mental Illness, we believe everyone severely affected by mental illness deserves a better quality of life. Behind every service we deliver and every supporter we engage is the data, systems and insight that power our work.

The Business Improvement & Technology directorate was formed in January 2026, bringing together Technology & Business Systems with Compliance, Quality, Audit and PMO. This new directorate has an exciting purpose to drive real, meaningful change across the organisation. It will play a key role in improving how we work, maintaining compliance, shaping and strengthening our technology, systems, and data to deliver quality services, demonstrate our impact and enable strategic planning & delivery.

We’re looking for a CRM Manager to lead and evolve our Dynamics 365 CRM platforms—ensuring they are efficient, user-friendly and ready to support our future ambitions.

This is a pivotal role where you’ll combine technical expertise, leadership and stakeholder collaboration to drive real organisational impact.

What you’ll be doing

You’ll take ownership of our CRM ecosystem and help shape how we use data and systems across the organisation.

In this role, you will:

• Lead the management, optimisation and development of our Dynamics 365 CRM platforms
• Act as a trusted partner to stakeholders, understanding needs and translating them into effective solutions
• Drive improvements to processes, customer journeys, reporting and data capture 
• Manage and develop a team of CRM specialists, supporting a high-performing and collaborative culture 
• Oversee CRM projects, upgrades and enhancements, ensuring robust testing and delivery
• Champion data quality, governance and compliance, including GDPR and best practice
• Work across teams to ensure CRM supports service delivery, fundraising, marketing and compliance
• Collaborate with external partners to deliver value and innovation 

What you’ll bring

We’re looking for someone who combines strong technical expertise with people leadership and a passion for continuous improvement.

You will have:

• Proven experience managing CRM systems (ideally Dynamics 365 / Power Platform) in a complex environment
• Experience leading CRM projects, enhancements and system development 
• Strong understanding of data management, integrations and compliance
• The ability to work with and influence stakeholders at all levels 
• Experience managing or mentoring teams or specialists
• Excellent problem-solving and communication skills

Bonus if you have:

• Experience in the charity or fundraising sector
• Knowledge of platforms like JustGiving, Enthuse or Eventbrite
• Familiarity with Agile/SCRUM methodologies

Why join Rethink Mental Illness?

You’ll be part of a team that is transforming how technology and data support our mission.

We are committed to:

• Connecting – Working together and supporting each other
• Being accountable – Delivering on what we promise
• Respecting everyone – Ensuring every voice counts
• Evolving – Continuously improving how we work
• Driving success – Delivering results that matter 

Most importantly, you’ll contribute to meaningful work that directly improves the lives of people affected by mental illness.

Ready to make a difference?

If you’re passionate about using CRM and data to drive real-world impact—and want to lead systems that support life-changing services—we’d love to hear from you

Can you lead compassionate, person-centred care at a senior level? Do you want a role where you can truly make a difference to people’s lives?
 
TPP are working with a values-led organisation to recruit a Care Manager into a newly created role.
You’ll lead and manage care provision across multiple locations, ensuring high-quality, personalised support while developing and supporting a dedicated team.
 
Benefits

• Training & funded qualifications
• Supportive, close-knit team
• Purpose-led organisation
• Well-maintained working environment

 
There will be travel to different sites in London, Kent and Manchester. There will be flexibility to work from home when the roles allow.  
 
Key responsibilities

• Lead and develop care and domestic staff
• Oversee care plans, safeguarding, and compliance
• Liaise with external partners and healthcare providers
• Monitor care delivery and drive improvements
• Manage rotas, training, and performance

 
About you

• Experience managing within a care setting
• Clinical background (RGN/NMC or equivalent)
• Strong leadership and communication skills
• Passion for high-quality, person-centred care

 
This is a great opportunity to shape a service and make a meaningful impact.
Interested? Apply now with your CV or get in touch with TPP Recruitment for a confidential conversation to find out more.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Join Our Team as a Registered Manager.
Location: Bath Road, Swindon

Full-time, 35 hours per week

Join the Team!

Our Bath Road Service is a CQC‑registered residential home providing long‑term accommodation for up to 10 people with severe and enduring mental health needs. We support individuals with daily living skills, personal care, financial management and rehabilitation, while encouraging active engagement within the local community.

We are seeking an experienced and passionate Registered Manager to lead the service and ensure the delivery of high‑quality, person‑centred care.

How you will make a difference as a Registered Manager:

As Registered Manager, you will be responsible for the overall management of the service, ensuring compliance with CQC regulations and organisational policies while leading, motivating and developing your staff team.

Key Responsibilities:

• Deliver safe, personalised services through assessment, person‑centred planning and regular outcome‑focused reviews
• Develop and maintain high‑quality, aspirational support plans
• Implement safe systems of work, including personal safety and lone‑working procedures
• Ensure accurate and high‑quality recording on the Rethink Information System, supporting staff in its effective use
• Manage incidents, accidents and complaints in line with policies and regulatory requirements
• Act as the service Safeguarding Lead, maintaining strong professional relationships with safeguarding partners
• Provide effective line management, including supervision, performance, conduct and attendance management
• Recruit and retain a skilled workforce in line with safer recruitment practices and Equality legislation

Essential Skills and Experience:

• Achieved or working towards a Level 5 Diploma in Leadership in Health & Social Care (or equivalent)
• Experience in an operational management role within health or social care
• Strong knowledge of CQC standards, legal responsibilities and person‑centred care
• Proven experience supervising, leading and managing staff
• Direct experience supporting people with severe and enduring mental illness
• Experience working with statutory agencies and external professionals

If you’re passionate about empowering individuals, reducing stigma, and improving mental health outcomes, we’d love to hear from you.

Salary:  £67,752 per annum with excellent benefits
Contract type:  Permanent, full time or part time
Hours per week:  37.5 hours per week. All staff are required to work in person for a minimum of two days per week, in line with our hybrid working policy. The post-holder may be required to undertake some work outside normal working hours.

About the Health Foundation:
Health is our most precious asset. Good health enables us to live happy, fulfilling lives, fuels our prosperity and helps build a stronger society. Yet good health remains out of reach for too many people in the UK, and health and care services are struggling to provide access to timely, high-quality care.

The Health Foundation is an independent charitable organisation with a mission to build a healthier UK. We work to achieve this by generating high quality research and analysis; developing practical solutions to the biggest problems in health and health services; engaging, convening and building coalitions to build understanding, inform debate and drive action; and developing the long-term capability needed to transform health and care.

Our values:
We expect everyone who works with us to be committed to our values and to share our commitment to becoming a more diverse and inclusive organisation. Our values are impact, evidence, integrity, and collaboration. You can read more about them in our five-year strategy. We also expect everyone to share our commitment to becoming a more diverse and inclusive organisation and to help deliver our EDI strategy.

About the role:
The IT Operations Manager is responsible for ensuring the effective, reliable and secure operation of the Foundation’s IT services and infrastructure. The role oversees the day-to-day management of service delivery, infrastructure, and cybersecurity functions, ensuring systems are robust, resilient and able to meet the evolving needs of the organisation. Working closely with colleagues across the Foundation, the postholder ensures that technology services enable productivity, support research and analysis, and safeguard the organisation’s information assets. The role provides leadership to the Service Desk and Infrastructure & Security teams, ensuring the consistent delivery of high-quality support and the continuous improvement of IT services, processes, and controls.

• Ensure delivery of a comprehensive, reliable and secure IT service across service desk, infrastructure, core applications and cybersecurity, including proactive maintenance, patching and resilience measures.
• To utilise, maintain, evaluate and contribute to the development of the Foundation’s operational cyber assurance, coordinating security testing, driving remediation, and
  maintaining the operational cyber risk register with reporting to governance forums.
• Take all steps necessary to lead major incident management, coordinating technical response, ensuring timely stakeholder communication, conducting post‑incident reviews and driving service improvement actions.
• To establish, maintain and develop effective relationships with internal stakeholders and external suppliers/MSPs to ensure value for money, performance, compliance and
  continuous improvement.
• Ensure successful planning and delivery of IT projects aligned to strategic objectives, maintaining disciplined change management practices and managing risk and dependencies.
   

How to apply:
Our priority is to find the right individual for each opportunity. We are dedicated to building an inclusive workplace that values diversity and invite you to find out more.

If you would like to apply, please submit your CV, and answer the application questions below. Please try to limit your response to each question to no more than 300 words.

1. Tell us about a time when you took responsibility for improving the performance or maturity of an IT service desk. What challenges did you identify, what actions did you take to address them, and how did you measure the impact on user experience or service quality?
2. Tell us about a major incident you were responsible for managing (for example, loss of a critical system, widespread outage, etc). How did you lead the response, communicate with stakeholders, coordinate teams, and drive post incident improvements? What changed as a result?
3. Describe a situation where you identified a significant cybersecurity weakness or risk within an organisation. How did you assess the issue, gain buy in for
   remediation, minimise disruption to staff productivity, and ensure follow through? What measurable impact did your actions have?
4. How do you build positive relationships with colleagues inside and outside of your team? What methods do you employ to ensure you communicate impact, especially to non-IT colleagues? Please provide an example of how you have forged positive relationships with colleagues in previous roles

Our commitment to equality, inclusion and diversity:
We are committed to an inclusive hiring process, where every candidate has the chance to showcase their unique skills and experience in an accessible and supported environment, to ensure that we can make the best appointment for each opportunity on merit.

We welcome applicants from all backgrounds and encourage those from underrepresented groups in this field to apply to us.

We have identified three key areas to improving diversity. Our aim to achieve a more balanced representation across our organisation, with a particular focus on increasing the number of women in leadership, enhancing the representation of people from Black and ethnic minority backgrounds and welcoming more people with disabilities. As part of this commitment, we strongly encourage applications from these groups.

Apply to join our team and let's work towards building a more diverse and inclusive workplace together.

If you require any support through this process, please contact us. Help us work together to make the recruitment process and potential future employment more accessible and enjoyable for you.

Closing date: 21 June 2026, 23:59

Interview date: w/c 29th June 2026

Purpose of the Role

The Head of Operations is the most senior staff member at PACE and the primary day-to-day operational lead for the organisation. The postholder will ensure that services for children and young people are delivered safely, consistently, and to a high standard across all three sites, and that the organisation's systems, finances, people, and compliance obligations are properly managed.

This is an operational leadership role with responsibility for translating the Board's strategic direction into effective day-to-day delivery. The postholder will work closely with the Board of Trustees, who retain strategic governance responsibility, and will be the principal point of accountability for performance across all services. The postholder will also act as Designated Safeguarding Lead for the organisation

Key Responsibilities

1. Operational Leadership and Service Delivery

• Take day-to-day operational responsibility for all PACE services across all three sites, ensuring consistent, high-quality, and safe delivery.

• Support and line manage Senior Centre Managers and Service Managers, providing clear direction, regular supervision, and accountability.

• Ensure all services meet regulatory requirements including EYFS, Ofsted standards, safeguarding and child protection legislation, and disability inclusion policy.

• Maintain and develop operational policies and procedures that reflect best practice in service delivery for children and young people, including those with additional needs.

• Identify and respond to operational risks across sites, escalating to the Board where appropriate.

2. Safeguarding

• Act as the organisation's Designated Safeguarding Lead (DSL), maintaining overall responsibility for safeguarding practice across all sites.

• Ensure centre managers and service leads fulfil their DSL responsibilities and that training, records, and incident reporting are consistent, up to date, and audit-ready.

• Lead the organisation's response to any safeguarding concern or Ofsted inspection, maintaining transparent and proactive communication with commissioners and the Board.

• Embed a culture of safeguarding awareness and accountability across the whole staff team.

3. Financial Management and Budget Oversight

• Work with the Finance team to manage the organisation's annual budget, ensuring income and expenditure are tracked accurately and reported monthly.

• Hold budget holder accountability across service and centre level, ensuring managers understand and operate within their agreed financial envelopes.

• Monitor income streams - including statutory contracts, parental fees, grants, and fundraised income - and alert the Board to variances or risks in a timely manner.

• Support income generation through effective contract delivery, occupancy management, and proactive relationship management with commissioners.

• Oversee the Fundraising Manager's workload and priorities, ensuring fundraising activity is aligned to operational need and deliverable commitments are accurate before submission.

4. Human Resources and Workforce Management

• Lead, support, and develop the staff team, fostering a culture of professionalism, consistency, and accountability.

• Work with the HR Consultant to ensure HR processes - including onboarding, probation, sickness management, performance management, and offboarding - are followed correctly and documented appropriately.

• Conduct regular line management meetings and appraisals with direct reports, setting clear expectations and addressing performance issues promptly and fairly.

• Manage staffing levels and deployment across sites to ensure services are appropriately resourced, proportionate to demand and income, and compliant with contractual ratios.

• Address workforce culture issues, reducing reliance on informal decision-making and ensuring accountability is embedded at all levels of the team.

5. Commissioner and Stakeholder Relationships

• Maintain and develop the organisation's relationships with Camden commissioners, the Play Providers Forum, Family Hubs, and other statutory and voluntary sector partners.

• Ensure proactive, transparent, and timely communication with Camden regarding service delivery, performance data, and any operational concerns.

• Represent PACE at external meetings, forums, and events as required.

• Support the development of community partnerships that extend the reach and impact of PACE's services.

6. Compliance, Governance and Risk

• Ensure organisational compliance with all relevant regulatory frameworks including Ofsted, EYFS, charity law, and employment legislation.

• Maintain and regularly review operational policies, risk registers, and compliance records, ensuring they are current and accessible across all sites.

• Provide the Board of Trustees with regular, concise, and accurate reports on operational performance, financial position, safeguarding, staffing, and risk.

• Support Board governance by preparing timely papers, flagging decisions required, and maintaining clear separation between operational management and trustee oversight.

7. Systems, Monitoring and Evaluation

• Embed consistent, documented operational systems across all sites, reducing reliance on individual knowledge and informal workarounds.

• Develop and maintain monitoring and evaluation frameworks to track service quality, outcomes for children and families, and contractual KPIs.

• Oversee the organisation's use of operational systems including safeguarding software, HR and payroll platforms, invoicing, and timekeeping tools.

Produce and sign off external impact reports for funders and commissioners

Essentials:

• Experience in an operational management role within a children's services, play, youth work, education, or social care setting

• At least 3 years in a management role with direct line management of multiple staff or teams

• Demonstrable knowledge and practical experience of safeguarding children, including DSL-level responsibility

• Experience managing multi-site or multi-service delivery

• Sound financial literacy: budget management, variance analysis, and income/expenditure monitoring

• Experience of working with Ofsted regulatory frameworks, including EYFS

• Strong people management skills: supervision, appraisal, performance management, and HR process compliance

• Experience working with, and reporting to, a Board of Trustees or equivalent governance body

• Excellent written and verbal communication skills

• Ability to manage competing priorities across multiple sites calmly and consistently

• Commitment to inclusive practice and experience working with children with disabilities and additional needs

• A suitable Level 3 or above qualification in Early Years, Childcare, or a relevant field (e.g. CACHE Level 3, BTEC Level 3 in Children's Play, Learning and Development, or equivalent EYFS-recognised qualification)

Desirable 

• Experience of income generation including commissioner relationships, grant management, and contract compliance

• Experience of charity or voluntary sector management

• Coaching or mentoring experience

• Knowledge of Camden's VCS and community infrastructure

Conditions of Employment

• This post is subject to an enhanced DBS check.

• The postholder will be required to work across all PACE sites in Camden. Flexible or hybrid working will be considered where operationally appropriate, but the role requires significant on-site presence.

• PACE is an equal opportunities employer and positively encourages applications from all sections of the community.

• PACE is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our Shelter shop in Wimbledon. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve. 

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. 

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

How to Apply 

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset 

Any applications submitted without a supporting statement will not be considered

 

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Clinical Services Administrator

Contract: Maternity cover, 5days a week

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Hours: 35 hours per week

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Location: London, Finsbury Park

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Starting salary:£30,052 - £34,860

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Closing date: 28th June 2026

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Expected date of interviews: w/k 6th July

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Job ref: VA791

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Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.

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We have an exciting opportunity for a Clinical Services Administrator to join our innovative and friendly multidisciplinary team, situated at our London Centre, which is a purpose-built centre specifically designed for the treatment of torture survivors, with extensive indoor space and gardens.

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Would you like to join our award-winning organisation?

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About the role

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You will provide administrative support to the London Clinical Service, which provides assessment and treatment to individuals, young people, children and families who have survived torture.You will be part of a team of Clinical Administrators who ensure consistency and continuity of administrative support to the Clinical Service. The administrative team support the Intake panel, Adult Therapy Team, Children, Young People, & Families Team, Pain management service, Care coordination service and interpreter bookings process. The role may also include supporting the reception team with reception duties and greeting clients, staff and visitors in a friendly and professional manner

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About you

• You must have experience of working with administrative systems and Microsoft Office applications.
• It’s essential that your administrative experience was gained within a mental health and/or clinical setting.
• A key part of your role will require you to show support to colleagues and keep others informed of issues that affect them.
• To be successful in this role you must have the ability to plan and prioritise your own workload, and devise and implement simple systems and administrative procedures.
• You must recognise and value diversity and be willing and able to work effectively in a multi-cultural and linguistically diverse environment.

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In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).

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Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.

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Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £30,052 - £34,860.

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To view the Job Description and Person Specification, please kindly see the attached file.

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Please note a CV and a cover letter addressing the job description and person specification of the role are mandatory to be considered for the position.

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Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.

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We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all our work.

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Hear more about working at FfT from our incredible staff by click here Video Link: Freedom from Torture on LinkedIn: Getting to know Freedom from Torture

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Freedom from Torture is committed to its responsibilities under safeguarding and expects all staff and volunteers to share this commitment. This post is subject to a satisfactory standard DBS disclosure, as well as a need for full employment history and up to date employment references.

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Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.

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We reserve the right to close the vacancy early if we receive a high volume of applications.

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No agencies please.

We're looking for an inspiring Head of Volunteering to lead and shape the future of volunteering across Sense.

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

About the Role

We're looking for an inspiring Head of Volunteering to lead and shape the future of volunteering across Sense.

This is a unique opportunity to drive meaningful change, ensuring volunteering continues to play a vital role in delivering our mission. Reporting to the Chief People Officer, you'll provide organisation-wide leadership on volunteering, helping us maximise our impact, strengthen community connections, and support the long-term sustainability of our services.

Working closely with senior leaders and teams across the organisation, you'll champion inclusive, accessible and innovative volunteering opportunities that enable people from all backgrounds to contribute in ways that are meaningful to them.

Key Responsibilities

Strategic Leadership

• Develop and deliver a volunteering development plan aligned to Sense's strategic priorities.
• Act as a trusted advisor to senior leaders on volunteering strategy and opportunities.
• Champion volunteering as a key contributor to organisational impact, reputation and sustainability.
• Represent Sense internally and externally, promoting excellence in volunteering.

Developing Volunteering

• Create new, flexible and inclusive volunteering opportunities across services, communities, retail and corporate activity.
• Develop frameworks, tools and guidance that support managers to recruit, engage and retain volunteers effectively.
• Build volunteering opportunities that are meaningful, accessible and rewarding.
• Develop robust KPIs to measure volunteer engagement, impact and experience.
• Use volunteer feedback to drive continuous improvement and innovation.

Inclusion and Engagement

• Promote accessible and inclusive volunteering practices across the organisation.
• Work alongside volunteers, disabled people with complex needs and families to co-design volunteering opportunities.
• Ensure volunteer voices help shape the future of volunteering at Sense.

Governance and Compliance

• Provide expert guidance on volunteering governance, risk management and best practice.
• Lead the development and review of volunteering policies and procedures.
• Ensure volunteering activities comply with relevant legislation, regulation and safeguarding requirements.
• Manage the central volunteering budget and demonstrate value for money.

About You

You'll be a passionate and experienced volunteering leader with a strong commitment to inclusion and social impact.

You'll bring:

• Proven leadership experience within volunteer management.
• Experience working in social care, health, disability services or a related sector.
• A track record of developing and growing inclusive, sustainable volunteering programmes.
• Strong coaching, facilitation and influencing skills.
• Experience using data and insight to inform decision-making and demonstrate impact.
• Budget management experience and an ability to demonstrate return on investment.
• A commitment to accessibility, inclusion and rights-based approaches.

We'd love it if you also have

• Experience supporting disabled people with complex needs.
• Experience within regulated services.
• Knowledge of retail volunteering.
• Experience of co-production and co-design approaches.
• Understanding of trauma-informed or positive behaviour support approaches.
• Experience using digital systems to enhance volunteer engagement.

Why Join Sense?

This is an opportunity to shape volunteering across one of the UK's leading disability charities. You'll join a values-led organisation where collaboration, inclusion and innovation are at the heart of everything we do.

If you're passionate about creating outstanding volunteer experiences and want to help more people make a meaningful difference, we'd love to hear from you.

Our values

Our values shape the way we behave and work alongside disabled people with complex needs to break down barriers. 

• We're creating change
• We're always learning
• We're better together

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the job description and person specification before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependent on the nature of the role.

Sense is here to break down barriers alongside disabled people with complex needs. That's why we're committed to increasing the number of disabled people working across our organisation and creating an environment where everyone can thrive.

We actively encourage disabled people to apply for our vacancies and believe that a diverse range of perspectives, experiences and talents makes us stronger.

We know there's always more we can do to become a truly inclusive employer, and we're working together to achieve that. Join us and help create the change thousands of disabled people with complex needs and families told us they want to see: a world without limits.

If you need us to adjust our recruitment process to help you access our vacancies, then please get in touch with a member of the talent acquisition team. We are a Disability Confident Leader and commit to interviewing disabled people who meet the minimum criteria for a role. More information on this can be found here Our commitment as an employer | Sense Careers

We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire.

Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You’ll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice.
 

About the Role

This varied and rewarding role will include:

• Supporting relationships with existing and prospective major donors and supporters
• Researching and preparing applications to trusts & foundations
• Helping to identify and engage new community audiences
• Supporting fundraising income targets and pipeline management
• Working collaboratively across teams to gather stories, impact information, and develop supporter materials
• Maintaining accurate records using Raiser’s Edge CRM
• Representing the hospice at events and engagement activities where appropriate
   

About You

We are looking for someone who is:

• An excellent communicator with strong written and verbal skills
• Confident building relationships with a wide range of people
• Organised, proactive, and able to manage multiple priorities
• Passionate about delivering excellent supporter stewardship
• Creative, resilient, and motivated to help grow income
• Committed to the values and mission of hospice care

You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser’s Edge would be an advantage.
 

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

For details of our inclusion statement, please see our website.

Join Isabel Hospice as one of our new Community Fundraisers and help inspire local people, schools, and community groups to raise vital funds for hospice care across eastern Hertfordshire.

About the role

As a Community Fundraiser, you’ll play a key role in connecting our local communities with the work of Isabel Hospice, creating opportunities for people to get involved, give back, and fundraise in ways that are meaningful to them.

You’ll develop and deliver community fundraising plans, nurture long-term relationships, and support volunteers, schools, faith groups, and local small businesses to achieve their fundraising goals. You’ll also represent the hospice at events and speaking engagements, sharing the powerful impact of our care.

This is a hands-on, relationship-focused role where no two days are the same, from supporting a local running club raising funds in memory of a loved one, to helping a school organise their first charity partnership.

About you

You’ll be confident, outgoing, and able to build rapport quickly with people from all walks of life. You’ll bring creativity, warmth, and strong organisational skills, along with the drive to meet income targets while providing outstanding supporter care.

You’ll also have:

• Experience in community fundraising, volunteer management, or relationship-focused roles
• Excellent interpersonal and communication skills, both written and verbal
• The ability to plan and deliver fundraising activities effectively and safely
• An understanding of the Fundraising Regulator’s Code of Fundraising Practice
• A positive, proactive approach, with flexibility to work occasional evenings and weekends
• A driving licence and own car

What we offer

• A supportive, values-led team environment
• The chance to make a real impact in your local community
• Ongoing professional development and training
• The satisfaction of knowing your work helps provide compassionate end-of-life care for local families

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

For details of our inclusion statement, please see our website.