Service support assistant jobs in Purfleet, thurrock
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
PURPOSE OF POSITION
This role is responsible for the service delivery of an effective, high quality, person centred support service to residents with a background of rough sleeping and range of medium to high needs. These includes entrenched drug and/or alcohol issues, mental health diagnosis and a range of offending backgrounds.
They will be the principal providers of support to residents in the Harbour Project team and will also work alongside Assistant Support Workers, to promote resident engagement through the development of positive relationships with our residents and contributing towards the promotion of a fulfilling, safe and inclusive environment.
RESPONSIBILITIES & ACCOUNTABILITIES
To be responsible to the Team Manager for the day-to-day delivery of the Harbour Project Team.
Use motivational and asset based interviewing techniques to interview, assess and create support plans and risk assessments that address the needs of residents.
Take a positive, trauma-informed approach to working with residents with complex needs and challenging behaviour.
Conduct regular reviews of support plans and risk assessments as required.
Take a pro-active approach in multi-disciplinary support required for residents.
Work within a Psychologically Informed Environment approach and strive to meet targets and deliver results.
Ensure a high standard of customer service is upheld
To attend team meetings and take part in service policy and planning.
To participate in team meetings, team review days and other meetings as agreed with the Team Manager.
To keep abreast of current housing legislation, welfare benefit legislations and other matters relevant to successful support and move on of residents.
To respond and process all referrals made to the Complex Needs service and ensure those accessing the service meet the service eligibility criteria.
To ensure all case work is properly recorded and all service offers and outcomes are entered clearly onto the case management system.
To actively collect follow up information with regards to the outcome of reconnections and report
To deal with the immediate support needs of the residents as appropriate.
To assess resident safety and develop risk management strategies with the resident and other involved services.
To ensure all service delivery policies and decisions made by the Team Manager or team are observed and followed through.
To keep accurate records and statistics on referrals, service outputs and outcomes etc.
To maintain a high standard of record keeping in the office and keep all financial and administrative systems including resident files in the office in an accurate and up-to-date manner in line with policy.
To ensure that all written work both for internal and external use is of a high standard.
To ensure the results of all assessments and all service offers are entered clearly and in a timely fashion onto the case management system.
To liaise and negotiate effectively on a day to day basis with outside agencies including the police, social services and other statutory and voluntary agencies.
To build and maintain good working relationships with colleagues.
Ensure that all duties and services provided are in accordance with policies and procedures.
To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
To undertake such other duties within the competence of the post holder which may be required from time to time.
PERSON SPECIFICATION
Ideal attributes for meeting the needs of position and being an effective member of the wider Your Place team.
Experience
A demonstrable level of experience and understanding of the range of approaches appropriate to working with challenging behaviour including current drug /or alcohol use, antisocial behaviour, offending, substance misuse and complex needs
Experience of working with clients in a trauma-informed way with proven effectiveness
Demonstrate an understanding of statutory compliances and standards such health and safety, equal opportunities, data protection, particularly within a residential setting.
Demonstrate excellent customer service skills. Ability to develop good working relationships and rapport with residents and stakeholders.
Using motivational interview techniques to produce and approach referrals, needs and risk assessments and support planning in a SMART manner
Knowledge of Psychologically Informed Environments (PIE).
Demonstrable experience within local authority, voluntary, independent, charity or social housing sector
Successful track record of work with colleagues in order to achieve common goals
Working across agencies and / or partnership arrangements
Awareness of issues facing single people that experience homelessness or rough sleeping.
Skills & knowledge
IT skills and particularly Microsoft Office packages
Knowledge, understanding or experience of working in a casework management system.
Knowledge in identifying and dealing with substance misuse issues
Sound knowledge and understanding of the issues affecting supported housing and vulnerable adult groups
Understanding of health and safety in a supported housing setting
Abilities
Willingness and ability to work shifts including evenings, weekends and waking night shifts on a rota basis)
Ability to motivate those with complex needs to engage with meaningful activities
Evidence of effective de-escalation techniques.
Ability to interact and communicate effectively with a wide variety of people at all levels, maintaining professional boundaries
Ability to interpret and communicate the meaning of legislation, policy, guidance, research and information on best practice
Ability to work co-operatively to achieve goals
Ability to set up and work according to schedules
Personal qualities
Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility and to juggle a variety of tasks
Ability to act on own initiative and effectively under own direction, as well as productively within a team
Strong sense of responsibility and accountability
Awareness of own training and support needs
Desirable criteria
Experience of using In-Form as a case management system.
Qualifications relevant to supporting vulnerable adults
Full current driving licence
Successful track record in developing services in response to changing needs and demands
Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.
Our mission to solve homelessness in east London, one person at a time!
£35,560 + Benefits
12 months’ fixed term maternity cover
London, UK (Hybrid – 50% office attendance)
We are looking for a Personal Assistant (PA) to the Chief Executive Officer (CEO), to provide high-quality, confidential, and proactive executive support. You will be responsible for comprehensive diary and inbox management, coordination of meetings and travel, management of expenses, gatekeeping the CEO’s time, and ensuring the CEO is well-prepared through briefing and action tracking.
As PA to the CEO, you will work closely with the Chief of Staff, Briefing Hub Officer, and other relevant colleagues, to ensure the CEO’s meetings are appropriately supported with papers and briefings. You will also liaise with colleagues supporting the Academy of Medical Sciences’ President, to coordinate diaries where CEO and President activity intersects, and will manage sensitive communications with discretion and professionalism.
About the role
Executive, diary & inbox management:
- Provide proactive and complex diary management for the CEO, ensuring effective prioritisation and forward planning.
- Manage the CEO’s inbox, including monitoring correspondence, prioritising and responding where appropriate, and ensuring timely follow-up.
- Screen, triage, and manage incoming enquiries on behalf of the CEO, exercising sound judgement and discretion.
- Draft, prepare, and manage correspondence and documentation as required.
- Maintain accurate and well-organised electronic filing systems for the CEO’s office.
Gatekeeping, briefings & action tracking:
- Act as a gatekeeper to the CEO, balancing access, prioritising meetings, and advising on scheduling trade-offs.
- Work closely with the Chief of Staff, Briefing Hub Officer and colleagues to ensure meetings are appropriately briefed and supported.
- Track key actions arising from meetings attended by the CEO, ensuring follow-up occurs and deadlines are met, without owning delivery.
- Maintain awareness of protocol, managing sensitive communications and stakeholder interactions with discretion.
Meetings, travel & expenses:
- Arrange all travel and accommodation for the CEO, including itineraries and briefing packs.
- Coordinate virtual, hybrid, and in-person meetings, including booking rooms, managing technology (Microsoft Teams), and arranging catering.
- Prepare, submit, and track the CEO’s expenses in line with Academy policies, liaising with the Finance team as required.
Governance & corporate support:
- Provide administrative support to the CEO in relation to governance activity, including meetings involving the Academy’s Council Members, President, and Honorary Officers, as required.
- Liaise with PAs and administrative colleagues supporting the President to coordinate diaries, particularly where joint meetings or shared commitments arise.
- Support the coordination of CEO-related papers, briefings, and follow-up actions arising from senior meetings.
Corporate events & internal coordination:
- Support the planning and delivery of corporate events attended or hosted by the CEO. This could include the Annual General Meeting (AGM), New Fellows’ Admissions Day, named lectures, and other ad hoc events.
- Assist with coordination of all-staff meetings, senior leadership meetings, and cross-Academy activity involving the CEO.
- Provide diary and administrative support for ad hoc cross-Academy projects requiring CEO involvement.
Systems & information management:
- Maintain and update records within the Academy’s Customer Relationship Management (CRM) database (Salesforce), finance software (Iplicit) and other digital systems, as required.
- Support updates to internal systems and website content related to CEO or corporate activity, where appropriate.
Requirements
Skills, experience & abilities:
- Proven experience providing high-level PA or Executive Assistant support to a senior leader.
- Excellent written and verbal communication skills.
- Exceptional organisational skills and attention to detail.
- Confidence working with senior stakeholders and external organisations.
- Ability to manage multiple priorities with discretion and sound judgement.
- Strong IT skills, including Microsoft Office and CRM databases.
- Experience managing senior-level diaries, inboxes, travel, expenses, and briefing coordination.
- Experience in gatekeeping, action tracking, and protocol management.
Personal attributes:
- Highly organised, proactive, and calm under pressure.
- Discreet, trustworthy, and professional.
- Collaborative and confident working with senior colleagues.
- Flexible and adaptable to changing priorities.
- Strong commitment to the Academy’s mission, values, and public benefit.
Benefits
We provide our staff with a comprehensive benefits package outlined as follows:
- Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%)
- Life assurance at three times your salary
- Hybrid and agile working. 50% office attendance.
- 26 days annual leave, plus Christmas closure days and bank holidays
- Buying and selling leave
- Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period)
- Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing
- Support through tailored learning and development
- A range of enhanced benefits become available once you’ve completed your probation period
If you have any questions about this role, please contact the Chief of Staff, Lizzy Benedikz, by email.
For more information and to apply online, please visit our vacancies page.
Closing date: 5.00pm on Monday, 22 June 2026.
Interview date: week commencing 6 July 2026.
About the Role
We are looking for a motivated and capable individual to join our dynamic Policy and Public Affairs Team, supporting the development of credible, evidence‑based policy proposals and helping to influence UK governments and NHS organisations to adopt them.
Key tasks and responsibilities include (but are not limited to):
· Monitoring the political and policy environment to keep track of things like Government / NHS initiatives and influencing opportunities.
· Collating and helping to analyse existing quantitative and qualitative research to produce briefings, help generate policy proposals and facilitate their implementation.
· Assisting the Head of Policy and Public Affairs and Policy and Public Affairs Officer to devise and implement influencing plans directed towards politicians, the NHS or relevant stakeholders.
· Preparing and drafting responses to consultations and reports relevant to the work of CPOC and the College, ensuring responses are evidence-based and in line with on-going policy work and strategy.
· Assisting with designing and conducting new research, such as survey work or interviews, in support of policy and influencing work.
· Becoming the team’s main expert on policy work in one of the UK devolved nations – likely Northern Ireland – and represent the Policy and Public Affairs Team on RCoA’s board for that nation.
· Providing general administrative support to the Team, including producing agendas for meetings and keeping track of our contacts with stakeholders.
About You
To succeed in this role, you will need to deliver high‑quality work at pace, be well organised, eager to learn and able to build strong relationships with a wide range of stakeholders. You should have a sound understanding of quantitative and qualitative research methods, what makes impactful policy proposals and how research can be used to influence policymakers. Insight into the UK health policy landscape, including government and NHS priorities, is also important.
This role is well‑suited to someone starting their policy career, and while previous policy experience is beneficial, it is not essential as full support and development will be provided.
What We Want to Achieve
We want to see an NHS that delivers good outcomes for patients and makes the best use of available resources. Our role in this relates to the anaesthetic workforce, and we have two specific priorities:
1) Boosting the anaesthetic workforce. Most operations require an anaesthetist in order to take place, but each of the four UK nations faces a chronic shortage of anaesthetists. Unfortunately, at present, no UK government is funding enough anaesthetic training places. We are determined to see this changed.
2) Optimising the surgical pathway. Anaesthetists don’t just work in the operating theatres they are often involved with the care patients receive before and after their operations – known as ‘perioperative care’. Good perioperative care can prevent surgical cancellations, complications, and unnecessarily long hospital stays. To this end, we host the Centre for Perioperative Care (CPOC). CPOC advocates policies such as ‘prehabilitation’ to ensure that patients arrive in hospital on the day of their surgery in the healthiest state possible – so their operation can go ahead without problems, and they can recover quickly. We are doggedly pushing for such polices to be adopted.
The Package
This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
· 26 days of annual leave, plus bank holiday
· 1 additional paid day of leave for the purpose of celebrating your birthday
· Healthcare support through Benenden Health
· Up to 12% pension contribution
· Hybrid and flexible working
· Wellbeing hour once a week
· Cycle to work and employee discounts schemes
· Training and development opportunities
· Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA equality, diversity and inclusion is an integral part of our culture so it is important to us that this is reflected in everything that we do. We welcome applications from all individuals irrespective of age, race, gender, sexual orientation, ethnicity, religion or belief, disability, marital status, or parental responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
How to Apply
If you believe that you are the right person for this role, please submit your CV and cover letter by Tuesday 30th June. In your cover please address clearly how your experience meets the essential criteria in the job description in no more than 750 words.
Please note that the closing date is subject to change, depending on the success of the recruitment process.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start date: September 2026
Main Purpose: To provide full-time support to learners within the Building Independence (BI) pathway at The Autism Project (TAP).
The role focuses on enabling learners to develop independence, communication, life skills, and confidence, supporting them to access the curriculum and participate in community-based learning. You will work closely with teaching staff to ensure learners make meaningful progress towards their EHCP outcomes and personal goals.
Information:
Permanent part-time role. Working days are Tues to Fri 9-4pm (6.5hrs a day, allowing half hour unpaid for lunch). 26 hours a week.
Salary is £28,860 per annum (full time 37.5hrs) pro-rata. This is £14.80 per hour (London Living Wage).
Holiday allowance is 37 days per annum plus bank holidays pro-rata.
Holiday can only be taken outside of TAP term times.
Your place of work will be at our classrooms at Larcom House SE17 1RT.
Flexibility: Term-time working only can be considered, on request.
Learner Support
1. Support learners to access sessions across the BI pathway, including Functional Skills, PSD, social skills, and independence-based learning.
2. Provide 1:1 and small group support, promoting independence and reducing support where appropriate.
3. Use autism-informed approaches to support communication, sensory, and behavioural needs.
4. Support learners to develop:
o daily living skills
o emotional regulation
o social interaction and communication
5. Apply consistent support strategies to help learners develop coping mechanisms and resilience.
6. To provide personal care support with learners if needed.
Classroom & Curriculum Support
1. Work in partnership with tutors to support lesson delivery and learner engagement.
2. Adapt tasks and resources to meet individual learning needs.
3. Support the implementation of planned learning activities and structured routines.
4. Assist with the preparation of teaching materials and visual supports.
5. Promote a positive and inclusive learning environment.
Independence & Community-Based Learning
1. Support delivery of independence-focused sessions, such as:
o cooking and life skills
o travel training support
o accessing local community services
2. Accompany learners on trips, enrichment activities, and community visits.
3. Support learners to apply skills in real-life contexts and unfamiliar environments.
Behaviour & Wellbeing Support
1. Support learners to manage behaviour positively using agreed strategies.
2. Recognise and respond to anxiety and emotional needs.
3. Contribute to a safe, structured, and predictable environment.
4. Promote wellbeing, confidence, and self-advocacy.
Assessment, Progress & Documentation
1. Support the recording of learner progress and achievements.
2. Contribute to:
o Termly reviews
o EHCP reviews
o Risk assessments and support plans
3. Maintain accurate and up-to-date records in line with TAP requirements.
4. Provide feedback to tutors on learner progress and engagement.
Team Working & Communication
1. Work collaboratively with tutors, TAs, and the wider TAP team.
2. Communicate effectively with parents/carers and professionals when required.
3. Contribute to a consistent, person-centred approach across the BI pathway.
Safeguarding & Professional Practice
1. Safeguard all learners and promote their wellbeing at all times.
2. Follow TAP policies including safeguarding, behaviour, health & safety, and equality.
3. Maintain confidentiality and professional boundaries.
4. Participate in training, supervision, and ongoing professional development.
CareTrade is committed to safeguarding and promoting the welfare of learners and expects all staff, volunteers, and partners to share this commitment. All roles are subject to safer recruitment checks, including an enhanced DBS check (with barred list where applicable), references, verification of identity and qualifications, and proportionate online checks of publicly available information as part of the shortlisting process.
Supporting autistic and neurodiverse adults into employment
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Start date September 2026
Main Purpose: To provide integrated classroom and employment support to learners on The Autism Project (TAP), enabling them to develop independence, employability skills, and readiness for adulthood. The role combines in-class learning support with job coaching responsibilities, including work placements, employer liaison, and learner progression tracking.
You will work with: TAP staff and senior management team, Employer Engagement Officer, other CareTrade staff, local authorities, and other external partners e.g., external partners (e.g. schools, employers), as well as learners and parents/carers.
Your place and hours of work: Main office at Larcom Street, SE17 1RT plus regular travel throughout London. Hours are Monday to Friday, 9am to 5.30pm (allowing an hour for lunch). 37.5 hrs. a week. Candidates must be willing to be a little flexible to facilitate learner-parent meetings and occasional presentations in the early evening. Time may be taken in lieu for unsocial hours worked, where necessary.
Key Responsibilities:
Learner Support (Classroom & Curriculum)
1. Support learners to access the curriculum in Functional Skills, PSD, social skills, and employability sessions as independently as possible.
2. Work alongside tutors to deliver sessions, adapt teaching materials, and provide differentiated support.
3. Promote learner development in communication, behaviour, independence, and emotional regulation.
4. Support positive behaviour strategies and help learners develop coping mechanisms.
5. Contribute to creating resources and teaching aids to meet learner needs.
Job Coaching & Employability Support
1. Support learners in work placements, helping them develop workplace skills and confidence.
2. Liaise with employers to ensure appropriate support and implement reasonable adjustments.
3. Assist learners in understanding workplace expectations, routines, and professional behaviours.
4. Support employability sessions, careers guidance activity, and transition planning.
5. Contribute to travel training, independence skills, and community engagement.
Assessment, Progress & Documentation
1. Support assessment of learner starting points and ongoing progress.
2. Maintain accurate records, including progress notes, targets, and evidence of outcomes.
3. Contribute to EHCP reviews, Individual Education Plans, risk assessments, and support plans.
4. Monitor and report on learner progress towards aspirations and outcomes.
Multi-Agency & Team Working
1. Work collaboratively with tutors, job coaches, families, and external partners.
2. Communicate effectively with parents/carers, employers, and professionals.
3. Contribute to a consistent, person-centred approach across all areas of learner support.
4. Support enrichment activities such as trips, social events, and insight days.
Safeguarding, Wellbeing & Professional Practice
1. Safeguard learners and promote their wellbeing at all times.
2. Follow all policies including safeguarding, behaviour, health & safety, and equality.
3. Maintain confidentiality and professional standards.
4. Participate in training, supervision, and continuous professional development.
CareTrade is committed to safeguarding and promoting the welfare of learners and expects all staff, volunteers, and partners to share this commitment. All roles are subject to safer recruitment checks, including an enhanced DBS check (with barred list where applicable), references, verification of identity and qualifications, and proportionate online checks of publicly available information as part of the shortlisting process.
Supporting autistic and neurodiverse adults into employment
The client requests no contact from agencies or media sales.
Senior Philanthropy Manager – Macmillan Ventures
Contract type: Permanent
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (typically 1 day per week in office, plus travel for external meetings as required)
Salary range: £54,000 - £59,000
Are you a high‑value fundraiser with a passion for innovation and impact? Do you have experience developing relationships with high-net-worth individuals and philanthropists who want to drive transformational change?
If you’re excited by the potential of venture capital, technology and philanthropy to reshape cancer care, this could be the role for you.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
You will play an important role in helping Macmillan harness philanthropy to deliver our mission. Macmillan Ventures is our impact investing programme, backing the most promising technologies in the sector – from precision medicine to AI‑enabled diagnostics – by partnering with some of the most exciting start‑ups in the world to transform cancer care.
In this role, you will build and inspire a community of forward‑thinking philanthropists to provide the capital needed to power this work. You will help shape and grow Macmillan Venture Partners, positioning it as a compelling, high‑impact opportunity for philanthropists who want to combine charitable purpose with an interest in innovation and venture capital.
Working closely with a network of senior volunteers, investment professionals, entrepreneurs and technology pioneers, you will unlock new relationships, grow significant income and strengthen Macmillan’s position as a leader in philanthropic impact investing. This is a highly collaborative role at the intersection of philanthropy, innovation and cancer care.
Key responsibilities:
- Develop new and existing high‑net‑worth relationships in support of Macmillan Ventures.
- Deliver income against an ambitious multi‑million‑pound campaign target over the next five years.
- Steward and cultivate high‑value gifts (£50k to £1m+) from high‑net‑worth individuals with a strong interest in delivering Macmillan’s mission through innovation and venture capital.
- Contribute to shaping our Impact Investing proposition, working closely with the wider Philanthropy and Macmillan Ventures team to create a compelling case for support.
- Inspire and support a network of senior volunteers to expand our reach and grow support, particularly among investment professionals, entrepreneurs and technology pioneers.
- Work closely with the Stewardship and Operations team to drive a data‑led approach to fundraising, including prospect research, pipeline management and impact evaluation.
- Collaborate with Corporate Partnerships colleagues to ensure a joined‑up approach to cultivation and stewardship across the wider division.
About you
You will be an experienced high‑value fundraiser who brings:
- A track record of securing six‑ and seven‑figure donations from high‑net‑worth individuals.
- Experience of working with senior volunteers to grow networks and secure donations.
- Excellent communication and relationship‑management skills, with the confidence to lead relationships with successful, high‑profile donors.
- Experience of working across a large, complex organisation to deliver a great donor experience.
- Experience of using data and insight to drive fundraising activity.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Wednesday 24th June
Interview dates: Online interviews will be held on the weeks commencing 29th June and 6th July (exact dates TBC)
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So we can support you to be your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Supporter Services Assistant – Part-Time
Position Objectives:
- To assist the International Membership Services Manager in providing PETA’s supporters with a high level of care
- To coordinate responses to supporter phone calls, e-mails, and letter correspondence
- To offer general administrative support for PETA
Reports to:
International Membership Services Manager
Location:
Hybrid in London
Term of Employment:
Part-Time (24 hours per week), 12-month fixed-term (with hope to extend)
Salary:
£30,784 - (£18,470.40) for 3 days a week
Primary Responsibilities and Duties:
- Ensure that all supporter e-mails and calls are handled in a timely, professional, and efficient manner and that responses reflect the organisation’s positions and values and contain up-to-date information
- Attend the PETA Office in London for a minimum of two days per week to handle office-based tasks
- Verify and input donor data, including demographic, membership, and personal information, into the membership database
- Maintain stock of PETA supporter materials and fulfil requests for literature, stickers, and other materials, working with external agencies when necessary
- Process invoices, prepare cheque requests, and liaise with FSAP’s Finance Department
- Liaise with external agencies when necessary and as directed by the International Membership Services Manager in order to resolve supporter issues
- Sort and distribute incoming post and faxes in a prompt manner, responding to or forwarding items as appropriate, including sending signed and returned petitions to campaign targets
- Receive and sort items sent to PETA’s fur amnesty programme, log them, and prepare for sending
- Perform general administrative tasks to support PETA
- Perform any other duties assigned by the supervisor
Requirements:
- Experience with Microsoft Windows and Microsoft Outlook
- Knowledge of animal rights issues and current PETA campaigns
- Must be willing to work from PETA’s London office 2 days a week
- Excellent verbal and written communication skills
- Proficiency with computers
- Good proofreading skills
- Excellent organisational skills and attention to detail
- Ability to maintain strict confidentiality at all times
- Commitment to the objectives of the organisation
- Adherence to a vegan lifestyle strongly preferred
Are you interested in working for a charity that makes a real difference to the lives of vulnerable adults?
We are seeking a highly organised and proactive Duty Worker to support the effective day-to-day running of our women-only hostel. The role involves carrying out a range of administrative duties, maintaining accurate resident records, responding to enquiries, reporting and monitoring repairs, liaising with contractors and external agencies, and ensuring residents receive a professional and responsive service.
In this role you will:
- Maintain accurate resident records, process referrals, manage correspondence, and undertake a range of administrative tasks to support the efficient operation of the women-only hostel.
- Report, monitor, and follow up on repairs and maintenance issues, liaising with contractors and relevant teams to ensure works are completed promptly and to a high standard.
- Act as a key point of contact for residents, staff, and external agencies, responding to enquiries, coordinating appointments, and contributing to a safe, welcoming, and well-managed environment.
About you
The successful candidate will be able to manage competing priorities, maintain confidentiality, and contribute to a safe and well-maintained environment for all residents.
You will also:
- Have excellent organisational and administrative skills, with the ability to manage a varied workload, maintain accurate records, and prioritise tasks effectively.
- Possess strong communication and interpersonal skills, enabling them to build positive relationships with residents, colleagues, contractors, and partner agencies.
- Be proactive, reliable, and committed to providing a high-quality service, with the ability to respond to repairs, resolve issues efficiently, and contribute to a safe and well-maintained hostel environment.
St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.
*For genuine occupational requirement reasons we are looking to appoint a woman for this post (exemption under the Equality Act 2010 Part 1 Schedule 9).
How to apply
To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.
When you're ready to apply click the ‘Apply Now’ Button to start your online application form.
Closing date: 10am on 30 June 2026
Interview and assessments on: TBC
The client requests no contact from agencies or media sales.
Editorial Assistant
£29,768 - £32,646 pa, plus excellent benefits
Aldgate, London (including flexible working)
We are seeking an enthusiastic, dynamic and creative person to take on the role of Editorial Assistant within the Publishing team at the Royal College of Psychiatrists. The successful candidate will be responsible for supporting a busy team to maintain the highest standards of quality, integrity, service and relevance across our journal and book publishing programmes.
The successful candidate will be able to demonstrate that they have excellent interpersonal skills and the ability to build strong working relationships with internal and external stakeholders. They will have a strong drive to deliver a high-quality service to all our customers and contributors and an enthusiasm for developing process improvements, embracing opportunities that arise from new technologies and building links across and beyond the organisation.
With strong organisational skills and an eye for detail, they will support colleagues across all our publishing activities, including board and committee management, content commissioning, the development and curation of digital content, the administration of our social media channels and App, archiving and rights management, and contributing to our presence at conferences and events. The successful candidate will also provide support with all aspects of general team administration, including travel bookings, meeting organisation and minute-taking, and financial administration.
The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.
We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
We will provide appropriate reasonable adjustments for candidates who may have a disability.
We only recruit the best and in return for your commitment, the College offers an attractive salary and benefits.
We operate a hybrid working model of on-site and working from home/remote, which helps to ensure a flexible work-life balance.
We welcome applications from all sections of the Community.
The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.
Closing date: 1 July 2026
Interviews: 14 July 2026.
Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Location: Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES. Please note this is an onsite role.
About the role
As an eComm Assistant, you will support the eComm team in the delivery of our ambitious Bricks & Clicks strategy, supporting our 10yr strategy. Bringing the Crisis brand to life through commercially viable products and multiple income streams. You will get stuck into every aspect of the team including pre-retailing, photography, fulfilment, stock generation, and Shopify, building relationships with internal/external stakeholders and one-off projects.
Day to day tasks can involve:
- Preparation of stock: This can range from sorting a delivery of a single box of donated clothing or homeware to pallets of donated goods.
- Sorting and grading the stock based on its quality and sign posting to the marketplace where we will get the best value (shopify, ebay, depop, retail stores)
- Photographing, steaming/ cleaning, listing, and barcoding of inventory
- Picking and packing of orders & processing returns
This is a unique opportunity to join this exciting team and learn all there is to know about charity ecommerce, raising funds for one of the UK’s most well-known charities. You can’t underestimate the power of a transaction, reaching new audiences who can join our mission to end homelessness.
About you
We are looking for someone who is willing to get involved in all elements of our eComm operation, learn new skills and be a team player. You will use your existing skills, experience along with a willingness to learn new skills to generate income and reach new audiences. You will be based at our Canning Town warehouse and office space, working with the eComm and wider Retail Team.
You may have experience in retail, eComm or a role involving where you were required to be very organised and used to ensuring tasks are completed to allow the rest of the team function.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy
- Pension scheme with an employer contribution of 8.5%
- 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
- Enhanced maternity, paternity, shared parental, and adoption pay
- Wellbeing Leave to be used flexibly
- And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 28 June 2026 (at 23:59)
Interview date and location: Week commencing 6 July at Canning Town Warehouse, Unit 4 SEGRO Park, London, E16 4ES.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.
Registered Charity Numbers: E&W1082947, SC040094
The client requests no contact from agencies or media sales.
Assistant Head of Fundraising (Public Fundraising)
Salary £57,574.79 per annum
LocationLondon/Hybrid
Weekly Hours35
The Vacancy
Job Title: Assistant Head of Fundraising (Public Fundraising)
Location: London/Hybrid
Salary: £57,574.79 per annum
Weekly Hours: 35
Reference: YMC1212513
An exciting moment to join us
YMCA England & Wales is entering one of the most exciting chapters in its fundraising history, launching our ambition to create 10,000 new homes for young people. Working alongside local YMCAs, we will support the development of new accommodation across the federation, helping young people move towards independence.
This role sits at the heart of that ambition.
You will lead the fundraising behind two critical components of the 10,000 Homes programme:
• Securing income from the public to build and sustain a central Centre of Expertise (mobilisation team), supporting local YMCAs to develop and deliver housing projects.
• Raising capital from individual supporters, mid-level donors and major donors to grow a replenishing national fund that provides upfront investment to unlock housing developments across the federation.
At the centre of this is the 10,000 Homes Fund: a bold, housing-focused proposition that offers the public a clear and tangible way to support young people into safe, stable accommodation. You will be responsible for growing this proposition, ensuring it resonates strongly with supporters and inspires giving at all levels.
You will lead an integrated public fundraising approach, bringing together individual giving, mid-level and major donors into one compelling, housing-led narrative. A key part of the role will be translating a complex, federated model into a simple, emotional and compelling case for support that connects with people’s motivations to give.
We’ve established strong early foundations and are now ready to scale. This role offers the opportunity to take a high-potential public fundraising proposition to the next level -expanding its reach, deepening supporter engagement, and unlocking significant new income.
We are looking for someone who is creative, data-driven and passionate about engaging the public to drive meaningful change for young people. We’re looking for someone comfortable working in a federated environment, with the ability to simplify complex ideas into compelling messages for the public.
The role
As Assistant Head of Fundraising (Public Fundraising), you will lead and inspire a team of talented fundraisers, deputising for the Head of Fundraising and taking ownership of our most ambitious programmes:
The 10,000 Homes Fund driving forward our flagship proposition across individual giving, cash appeals and mid-level audiences.
Major Donors shaping the strategy for high-net-worth relationships, new giving circles and development boards.
RoomSponsor, YMCA’s flagship regular giving product, now in its third year of an ambitious growth strategy. You will oversee a unique partnership model across 45 local YMCAs, support the income distribution process, and see first-hand the impact of your work through a programme that directly supports young people with safe accommodation.
Legacies working with the Senior Fundraising Manager and Head of Fundraising to define and grow what is set to become a landmark legacy programme.
This is a hands-on leadership role: you will set direction, manage budgets, develop your team, while also being prepared to step into delivery when it matters most. You will balance strategic oversight with practical execution, ensuring programmes are both ambitious and deliverable.
About you
You are an experienced public fundraising professional with a strong track record in individual giving or direct marketing, alongside a well-developed understanding of major donor fundraising. You know how to bring different disciplines together behind a single proposition and deliver results.
You are an effective and confident leader, able to build, motivate and develop high-performing teams. You create clarity, set high standards, and support others to do their best work, stepping in when needed and leading from the front.
You are at your best when driving a clear proposition forward. You are excited by the opportunity to take a compelling idea and translate it into something that engages the public, inspires generosity and delivers sustainable income.
You are energised by a challenge, comfortable with complexity and working in a federated environment, where success depends on strong relationships and shared ownership. You are skilled at working with partners, whether agencies, internal stakeholders or local YMCAs, and know how to align people around a common goal.
You combine strategic thinking with operational delivery. You are data-driven, using insight and performance to shape your decisions, and confident working with (and occasionally building) financial models to plan, test and scale activity. You bring both creativity and discipline, generating new ideas while ensuring they are grounded, deliverable and effective.
Above all, you are a strong communicator and influencer. You can simplify complex ideas into clear, compelling messages, build confidence with colleagues and stakeholders, and position fundraising as a critical enabler of impact.
Why join us now
YMCA is the oldest and largest youth charity in the world, serving communities across England and Wales every day. The fundraising team is geared up for success, the strategy is set, the proposition is proven, and the results are already coming in. What we need now is a leader ready to take this momentum to the next level.
YMCA England & Wales is committed to equality and valuing diversity. We welcome applications from all backgrounds.
Our recruitment process is anonymised and candidates' names are hidden. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration, safeguarding training and undertake a DBS check.
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Specialist Teaching Assistant – Autism / SEND
We are Ambitious about Autism, a national charity with a clear goal: to create a world where autistic children and young people are heard, included and supported.
We are looking for patient, empathetic and resilient STAs to join our Ofsted “Outstanding” TreeHouse School in Muswell Hill.
- Full time, permanent (term time only)
- Hours: 8.45am – 4.35pm
- Salary: £27,770 to £28,005 per annum
- Location: Muswell Hill, North London (N10 3JA)
- Start date: September 2026
The role:
This is a role where no two days are ever the same! Some days can be very challenging, but they can also be incredibly rewarding. As a LSA, you will be working on a 1:1 basis with our autistic pupils and assisting them with:
- Access learning
- Developing communication, confidence and independence
- Celebrate progress - however big or small
- Take part in community based activities like swimming, skiing and horse riding
- Responding to behaviours of distress with patient and supportive care
- Supporting pupils with personal care
- Helping our pupils feel safe, understood and proud of themselves
Why join us:
- This is a term time only role (yet you are paid across 52 weeks!)
- You will be placed on a training programme when you join the role with continued CPD
- Be part of a warm, supportive and collaborative team
- Progression opportunities to grow your career in SEND
- Be part of a national charity with a clear mission and shared values
- Varied, meaningful work with real impact
- Access to staff discount schemes, including Blue Light Card eligibility
- Full benefits package is on our website
The official internal title for this role is Specialist Teaching Assistant, but it is advertised externally as Learning Support Assistant to reflect the nature of the role and maximise reach.
Ambitious About Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious About Autism is committed to safeguarding and promoting the welfare of children and young people, and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search may be carried out in line with Keeping Children Safe in Education.
The safeguarding responsibilities of the post are as per the job description and person specification.
Whether the post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities, certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Independent Living Advisor (Self-Directed Support Service)
Salary: £30,000 per annum
Hours: 35 hours per week
Contract: Permanent
Location: Action on Disability, Mo Mowlam House, Clem Attlee Court, London, SW6 7BF
The Organisation
Action on Disability (AoD), founded in 1979, is one of London’s leading Deaf and Disabled People’s Organisations. As we believe in the social model of disability, our values and principles embrace inclusive and accessible ways of working both internally and in all our activities, seek the participation and contribution of our members, and encourage and respect diversity.
The organisation is a medium sized charity with a Board of Trustees (at least 75% is disabled trustees), 20 staff and a strong ad hoc staff and volunteer base including many with direct experience of disability – all of whom are passionate about removing the barriers that disabled people face.
AoD provides five key services. These are: Youth, Employment, Welfare Benefits, Independent Living and Our Place.
AoD’s Independent Living Service
The Independent Living Service (Self-Directed Support Service) is a new service that will provide support to Direct Payment users within the borough of Hammersmith and Fulham. The service will enable disabled people to have genuine choice and control over the way in which they lead their lives.The post-holder will be working alongside disabled people to enable them to have more choice and control over their care and support needs.
Purpose of Post
To work with individuals, their family and friends (where appropriate) to provide them with information, advice and assistance to enable them to access and manage a Direct Payment
(DP) and recruit and manage a Personal Assistant (PA).
Main Duties and Responsibilities
Support to individuals employing their own Personal (care) Assistant (PA) or engage an agency to deliver care and support.
- Provide information and advice on becoming an employer and the role of the Personal Assistant.
- Ensure that the client understands their legal obligations and responsibilities of being an employer.
- Work with clients to: set up a profile on the Find-a-pa website, advertise and recruit a Personal Assistant, create a personalised job description and specification identify the level of experience and training requirements needed for the role.
- Advise and help to calculate the PA’s salary and on costs (full training provided).
- Support the client through the interview process and where necessary sit in during interviews.
- Support individuals to reference, check legal status and where necessary DBS their support worker.
- Support individuals to set up an induction plan for their PA and enable them to identify training needs.
- Support the client to complete payroll and insurance documentation.
- Work with the client to draw up a Statement of Particular (contract) for the employed PA (templates provided).
- Encourage DP employers to take a lead in all employment issues. Information on where to seek advice e.g. ACAS, Fish and Premier Care helpline will be given and clients will be encouraged to use them.
- Ensure that the individual has a back-up plan for emergencies.
- Encourage DP employers to be assertive and proactive with their Personal Assistants.
- Work with agencies to set up support for clients who may not wish to employ a PA directly.
Ongoing support to individuals in receipt of Direct Payments
- Providing advice on employment issues.
- Support individuals to solve practical problems e.g. lateness of staff, change of needs.
- Support individuals to recruit again if necessary.
- Assist individuals to re-look at budgets, training and job descriptions as they change over time.
- Assist individuals to ensure that they continue to manage their Direct Payment or budget.
- Support individuals to make informed choices.
- Meet with the DP Support Group on a regular basis.
- Assist in the development of training and other resources to support employers to manage their DP and their PA relationships.
- Develop links and professional relationships with Social Work teams to support a healthy level of referrals.
For all work:
- Work in a person-centred way.
- Comply with AoD’s agreed policies and procedures.
- Participate in the wider development of the service and contribute to service improvement as required.
- Be computer literate and administratively self-supporting.
- Undertake any other reasonable duties as identified by the Self-Directed Support Service Lead or line manager.
Special requirements
- Ability to travel within the London borough of Hammersmith and Fulham.
- Some attendance at meetings and events outside of normal office hours will be required.
Person Specification
To be considered for this role, candidates must have:
- Good standard of education.
- Experience of recruiting volunteers or staff.
- Knowledge of employment law.
- Understanding of social care and Direct Payments legislation.
- Experience/knowledge of supporting individuals to recruit and manage employees.
- Experience of working with clients with support needs.
- Experience of using a person-centred approach.
- Ability to think creatively and to come up with solutions.
- Ability to gather and assess information efficiently.
- Numeracy skills and knowledge of budgeting.
- Ability to use Word and Excel packages to a high standard.
- Ability to work under pressure, and to tight deadlines.
- A flexible approach and able to work on own initiative
- Good communication skills including interpersonal, written, presentational and spoken.
- Ability to guide in a sensitive way
- Ability to assess and match skills and personalities to individual needs and preferences.
- Commitment to the Social Model of Disability and to promote choice, independence, rights and inclusion.
- Understanding of and commitment to the aims of the organisation.
- Excellent practical understanding of the need for confidentiality.
- An understanding of equal opportunities and anti-discriminatory practice
Desirable qualities
- Experience of working with disabled people
- Lived experience of disability
Closing Date: Friday 10th July 2026
N.B. we reserve the right to close this vacancy early and/or begin interviewing before the closing date if a suitable candidate is identified.
Early applications are therefore encouraged.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The successful candidate will be required to undertake an enhanced DBS check.
We welcome applicants from all walks of life.
As a Disability Confident Employer, we actively encourage applications from Disabled people and people with long term health and mental conditions. We operate a Guaranteed Interview Scheme in that we will guarantee an interview to all Disabled applicants who meet the essential criteria for the post. Please state in a cover letter if you wish us to consider you for this guaranteed interview scheme.
AoD is a Living Wage Foundation registered employer and all of our employees, casual workers and contractors are paid above the London Living Wage.
No agencies please.
- Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
- Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:
- 25 days annual leave plus bank holidays
- Generous pension scheme (10% employer contribution)
- Life assurance and income protection cover
- Employee assistance programme and optional private medical insurance
- Ongoing learning and development opportunities
About the Organisation
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.
About the Role
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.
Key Responsibilities
- Act as the first point of contact for student enquiries and complaints via phone and email
- Manage requests including deferrals, exemptions and cancellations
- Process applications for reasonable adjustments and special considerations in line with policies
- Liaise with exam platform providers to support exam delivery and resolve queries
- Support and administer misconduct and compliance-related processes
- Maintain accurate student records and ensure data is handled in line with requirements
- Produce and issue student newsletters (minimum six per year)
- Update website content and manage student-facing communications
- Support social media and engagement channels, including LinkedIn
Skills / Experience Required
- Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
- Strong attention to detail and ability to follow structured procedures consistently
- Experience reviewing applications or documentation and making decisions within clear frameworks
- Excellent written communication skills, with the ability to produce clear and accurate content
- Confident managing high volumes of enquiries while maintaining a professional and supportive tone
- Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
- Ability to support individuals in sensitive situations with empathy, while adhering to policies
- Strong organisational skills and ability to manage multiple processes simultaneously
- Experience using systems and managing data; confidence updating websites or content platforms
- Able to adapt communication style across different audiences and formats
To Apply
- To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
- Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.
Interview Process
- Two-stage process with assessment
- Mid-July 2026
Deadline
- Friday 26th June 2026
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
The Governance Team sits at the heart of the Royal College of Radiologists (RCR), ensuring everything runs smoothly behind the scenes. We’re looking for a Governance Assistant to join our small but impactful team and support how key decisions are made across the organisation.
This is a fantastic opportunity for someone highly organised, detail-focused and keen to build a career in governance. You’ll gain exposure to senior leaders, Boards and committees, playing a hands-on role in supporting important discussions and delivering high-quality governance processes.
What you’ll do
- Coordinate and support Boards, Committees and Faculty activities from planning through to follow-up
- Prepare agendas, collate papers and take accurate, high-quality minutes
- Track actions and maintain clear, up-to-date governance and committee records
- Support committee member processes, including inductions and documentation updates
- Provide diary management and coordination support for senior Officers
- Contribute to wider team priorities, including AGM delivery, data management and stakeholder queries
- Identify improvements and ensure processes are compliant, accurate and well-managed
What you’ll need
- Excellent organisational skills and strong attention to detail
- Confidence managing multiple priorities and deadlines
- Strong written skills, including experience with minute-taking or similar
- A proactive, can-do approach and willingness to learn
- Ability to handle sensitive information with discretion
If you’re looking for a role where you can make an impact and develop professionally at the center of how an organisation operates, we’d love to hear from you.
Why join us
- Make a difference to the lives of Doctors and medical specialties
- Hybrid working – up to 60% remote
- Modern working environment with home‑working equipment provided
- Generous annual leave, plus the option to buy up to 5 extra days
- Enhanced family‑friendly leave (maternity, paternity and adoption) for those with 2+ years continuous service
- Excellent pension scheme
- Sabbaticals (5+ years’ service) and secondment opportunities
- Interest‑free season ticket loan and cycle to work scheme
- Employee Assistance Programme
- Long service recognition awards


