Social support work jobs

As one of our two Lead event stewards you will be responsible for our team of paid, casual Cathedral Stewards. The Cathedral Stewards are an essential part of our life at the Cathedral – making possible the busy and engaging programme of services and events that we hold. You will organise the duty rota for the paid Cathedral Stewards, lead the Cathedral Stewards on the Cathedral floor during events and special services and take a lead on the recruitment, training and development of the stewards in collaboration with the EA to the COO. 

You will work closely with the Head of Engagement, the Engagement Coordinator and the Head of Events – assisting them with their delivery of events. You will also be a key member of the Health, Safety and Security Committee at the Cathedral. At its core, this is a role which offers the Lead Event Stewards the chance to be at the forefront of our relationship with our visitors and play a key part in the success of our special services, large-scale commercial and Engagement events. 

If you have:

• Significant experience of event stewarding
• A keen awareness of health, safety, and security challenges for large public sites
• Experience of line managing volunteers or paid casual staff

And are:

• Customer focused, passionate about excellent engagement with excellent interpersonal skills
• Pragmatic and solution-oriented
• A strong communicator, with an understanding of and enthusiasm for the Cathedral’s overall vision and values, and sympathy with the Christian faith.

Then we would love to hear from you.

Main Duties and Responsibilities

• Organise monthly rotas for the Cathedral Event Stewards to ensure all events are adequately and appropriately staffed;
• Working alongside the HR team, develop and maintain a training programme for Cathedral stewards
• Work alongside the Head of Engagement and the Engagement Coordinator to take part actively in planning, set-up and delivery of Engagement events such as talks, theatre, music, comedy nights and art installations;
• Undertake stewarding shifts for special services, large scale commercial events and Engagement events;
• Work alongside the team to undertake Risk Assessments and Method Statements for special and Engagement events; 
• Assist the Audience Development Coordinator in collecting feedback from Engagement events
• Demonstrate outstanding customer service at all times;
• Attend the fortnightly Health, Safety and Security Committee: help to develop and implement new initiatives and responses to legislation and other guidelines, and assist with developing ways of working and steward handbooks;
• Attend various internal meetings including the weekly diary meeting, project and event planning meetings, all-staff meetings and the Health, Safety and Security Committee meeting.
• Ensure we are compliant with meeting our duty of care to members of the public.
• Compile steward timesheets and submit to the Finance Department for payroll

Closing date: 11.59pm on Sunday, July 12th 

Interviews are planned for Monday, July 20th

Introduction to the Cathedral 

Southwark Cathedral has been a place of Christian worship for over 1400 years. Now it stands on the vibrant and exciting regenerated south bank of the Thames surrounded by cultural venues such as Tate Modern, Shakespeare’s Globe and Borough Market, the offices of major companies as well as schools and diverse residential communities. It is an inclusive Christian community that offers a welcome to all. 

The Cathedral’s mission, ministry and musical tradition are core to its life as a Cathedral and a parish church serving the community. It also relies on the valuable financial contribution made by its income generating activities such as its shop, café, conference rooms, corporate events and concerts. It is a very busy place, attracting 290,000 visitors a year to the Cathedral, its churchyard and medieval herb garden. The Cathedral relies on a small but dedicated team to be inclusive and welcoming to all.

Southwark Cathedral is committed to being an Equal Opportunities Employer. We believe in promoting and building a diverse and inclusive team, and workplace, culture and governance structures that are welcoming to and respectful of all. We welcome applications from all suitably qualified people whatever their ethnicity, background, age, disability, long term condition, sexual orientation, gender identity, or any other characteristic protected by law.

Southwark Cathedral is committed to a culture of safeguarding, especially for children, young people, and vulnerable adults. The Cathedral has adopted the Church of England policy statement ‘Promoting a Safer Church (2017)’; Safeguarding Learning and Development (2024) and the Safer Recruitment and People Management Guidance (2021). Every member of our team is recruited according to these policies and is required to complete safeguarding training.

Location: Home based, with expectation of travel to our London office (located in Old Street, EC1) at least one day a month

Are you a qualified accountant who enjoys partnering with colleagues to turn financial insight into better decisions? Join Shelter as our Project Accountant and play a key role in supporting a high-profile programme that will help deliver our strategic priorities.

About the role

We’re looking for someone who can provide expert financial support to a high-profile programme, ensuring robust budgeting, forecasting and financial reporting throughout its lifecycle. You’ll work closely with programme leads and senior stakeholders to translate operational plans into financial forecasts, provide insightful analysis to support decision-making, and monitor performance, risks and opportunities. The role is responsible for maintaining strong financial controls, ensuring accurate cost allocation, supporting funding applications, and keeping key finance leaders informed of significant financial activities. Through effective business partnering and financial oversight, you’ll help ensure the programme delivers maximum value while remaining financially well managed and compliant.

Role specifics

We’re looking for a qualified accountant (CCAB, CIMA or equivalent) with experience of providing financial support and insight to complex projects and senior stakeholders. You’ll be confident producing budgets, forecasts and financial analysis, assessing financial risks and explaining complex information clearly to both finance and non-finance audiences. Experience of charity finance, including restricted funds, SORP and project accounting, would be an advantage, alongside strong financial control, reporting and forecasting skills. You’ll be highly organised, analytical and proactive, with excellent attention to detail, strong Excel and IT skills, and the ability to manage competing priorities while building effective relationships and influencing decision-making across the organisation.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

Shelter’s Finance Team sits within the Strategy Enablement Directorate, which also includes HR Operations, Technology and Data, and Governance, Planning and Property. The Finance Team consists of 32 people led by the Assistant Director of Finance.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Post Title: Production Sewing Machinist

​Reporting To: Lead Machinist 

​Location: Daisy Chain (new warehouse on Portrack Lane, Stockton. tbc)

​Salary: £25,400 FTE or pro rata for reduced hours. Fixed term until June 2028. 

​Hours: We currently have 2 x 37.5-hour posts available for the this role. 
However, we are flexible and open to considering a mixture of part-time hours ranging from 15 hours to 37.5 hours per week. If you're interested but require different hours, please feel free to apply and specify your preferred working hours.

​Daisy Chain is committed to safeguarding and promoting the welfare of everyone in our care and therefore this post is subject to a DBS check.

​Please note that if enough applications are received, we will close the job early, please ensure you apply as soon as possible

​JOB SUMMARY

​Neuthread: where reharvested waste becomes ethical fashion

​Daisy Chain has launched Neuthread, a pioneering community sewing and social enterprise project that transforms reharvested fabrics and garments into high-quality, sustainable fashion. Alongside reducing textile waste, we create training, jobs, and meaningful work for autistic and neurodiverse people.

We are now seeking a skilled machinist to join our eco-manufacturing team. This is a fast-paced, production-focused role, working with a variety of textiles on industrial sewing machines and overlockers to produce garments and upcycled products with speed, accuracy, and a consistently high-quality finish.

You will work closely with the Lead Machinist, following agreed workflows and helping to deliver ambitious production targets in terms of both quality and quantity. As part of the team, you will:

• ​Ensure all items are completed on time, to specification, and to a consistently high finish.
• ​Support the smooth day-to-day running of the production line, including fabric selection, handling, and machine maintenance.
• ​Work collaboratively to build a positive, inclusive, and creative workshop culture that aligns with Neuthread’s sustainable brand ethos.

​This is an exciting opportunity to be part of an innovative new project that blends sustainability with social impact, playing a vital role in producing high-quality garments at scale, contributing to both sustainability goals and Neuthread’s growing reputation.

​KEY TASKS

• ​Meet daily and weekly production targets for garments and upcycled products, ensuring all items are completed to specification, on time, and to a consistently high finish.
• ​Operate a range of industrial sewing machines and overlockers with precision and efficiency, carrying out sewing, stitching, and finishing tasks in a fast-paced environment.
• ​Work from set patterns and technical specifications, ensuring accuracy and consistency across all garments produced.
• ​Prepare and process textiles (cutting, sewing, finishing) to maximise speed and throughput while maintaining high quality standards.
• ​Support the smooth running of the production line, including fabric handling, machine maintenance, and workflow efficiency.
• ​Communicate effectively with the Lead Machinist and production team to prioritise workloads and resolve any production issues quickly.
• ​Ensure all garments meet Daisy Chain’s brand standards for quality, durability, and finish before release to retail.

​Additional Tasks:

• ​Comply with Daisy Chain’s Health and Safety policies in all employment practices.
• ​Work in ways that promote equality, opportunity, participation, and responsibility.
• ​Maintain the integrity of the Daisy Chain brand in all internal and external communications.
• ​Contribute proactively to the role and responsibilities, maintaining a positive ethos within the organisation.
• ​Attend staff meetings and contribute to continuous service improvement and quality initiatives.
• ​Ensure attendance and engagement with all required training and development activities.
• ​Any other reasonable tasks as required, in line with the level of the post.
• ​To ensure that confidential/sensitive information is handled in an appropriate manner and in line with GDPR
• ​Work in a way that contributes to the continuous improvement of the Charity’s services and embraces the organisations quality initiatives

​PERSON SPECIFICATION

​Experience

• ​A background and experience in working with a broad range of textiles, including clothing, denim, leather, and cotton. E, A, I & T
• ​Experience of making or adapting clothing in a production-line or factory setup, meeting set targets and deadlines. E, A, I & T
• ​Ability to create clothing from set patterns, working to established designs and specifications. E, A & T
• Experience in working under pressure to meet production targets and deadlines while maintaining quality standards. E, A & I
• ​Previous experience of working within a team in a manufacturing or factory environment. E, A & I
• ​Experience in using industrial sewing machines, overlockers, and other related equipment to produce clothing. E, A & T
• ​Ability to work at speed without compromising on quality. E (A,T)
• ​Demonstrated accuracy in sewing and finishing across a range of textiles – E (A, I, T)
• Creative and flexible approach to working, including adapting to different styles, materials, and techniques based on production needs. E & I
• ​Organised approach to practical work with excellent attention to detail, ensuring all garments meet high-quality standards. E, A & I
• ​Ability to work independently and manage time effectively while meeting production targets. E, A, I & T

​Qualifications/Skills

• ​Tailoring qualification or similar, OR relevant qualification/experience in garment production. E & A
• ​Excellent interpersonal and communication skills, able to work collaboratively with the design team and production staff. E, A & I
• ​Ability to use an overlocker and industrial sewing machines with confidence and accuracy. E, A, I & T
• ​Practical and creative skills, with the ability to transform donated textiles into desirable, fashionable items. E, A & T
• ​Ability to use a range of equipment and tools associated with the garment production process. E, A & T

​Knowledge & Skills

• ​Strong practical skills in garment creation, including pattern cutting, sewing, and finishing techniques. E, A & T
• Understanding of how to make clothing from patterns and the ability to adapt designs where necessary. E, A, I & T
• Knowledge of safety regulations and legal requirements related to textile production, including fire retardancy standards. E, A & I
• Ability to follow production targets and timelines, ensuring efficient workflow and meeting deadlines. E, A & I
• Understanding of sustainable fashion practices and upcycling techniques to maximise the value of donated textiles. E, A & I

 Other

• A passion for sustainability, upcycling, and contributing to environmental and community-driven initiatives. E, I & A
• Ability to demonstrate empathy and understanding in working with a diverse team and community volunteers. E, I & A
• Sympathetic with the aims of Daisy Chain, including its values in social inclusion and environmental sustainability. E & A
• Comfortable working in a structured environment with clear performance expectations and targets. E, I & A
• Ability to form positive relationships with individuals from a variety of backgrounds and needs. E, I & A
•  

Brooke has been on a journey of data transformation ensuring colleagues have the data and insights they need to understand their areas’ performance and impact.  This role will transform our datasets into easy to understand, engaging visuals for KPI dashboarding, and enlightening insights for leaders to know where they should focus their teams’ attention to deliver the biggest impact.  Using tools such as Power BI, Microsoft Fabric, SQL, data warehouses and, where appropriate, predictive analytics and machine learning, this role will be critical to continue our drive for data maturity and storytelling with data.

Criteria

You are someone with endless curiosity and a strong ability to communicate data clearly to all audiences.  You are great at visualising data that help colleagues understand the key issues quickly, and you can draw out business relevant suggestions that are backed up by the data insights.  You enjoy working across business teams and senior leaders using various datasets to both answer key questions as well as initiate important conversations that are only possible with your analysis.  You have great experience using PowerBI and have knowledge of advanced data analysis techniques.  Knowledge of SQL and Python will be critical.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

Closing Date: 14 July 2026

Interview: w/c 27th July 2026 (TBC)

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in Selby and Tadcaster working 25 hours per week, on a fixed term contract until 31st March 2027.

This is a community-based role involving regular travel across the area including local home visits, meetings, and direct support, with the flexibility to work from home based on business and community needs.

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Our Hospital Dementia Adviser provides vital support to people living with dementia during their hospital stay. You’ll work directly with individuals who have a dementia diagnosis and their families, helping them understand their situation, navigate hospital processes, and plan a safe and confident discharge home with the right support in place.

This is a hospital-based role that involves regular walking between wards and departments. You will work closely with the wider Local Services Team to ensure that people are smoothly connected to ongoing support in the community once they leave the hospital.

Although there is no direct personal or clinical care involved, this role is all about offering high-quality advice, guidance, and emotional support. You will collaborate with hospital staff, volunteers, and external partners to ensure that people affected by dementia receive the right information and feel supported throughout their journey.

We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you 

We are looking for someone compassionate, organised, and confident working in a busy hospital environment.

- Have an understanding of dementia and the needs of people living with dementia (experience with other health conditions or support needs will also be considered).
- Be comfortable moving around a hospital sites at Hull Royal Information and Castle Hill Hospitals and engaging with people in a fast-paced setting.
- Be comfortable providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- Be able to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Help people maintain independence, improve wellbeing, and feel more in control of their care. Support individuals and families as they navigate their hospital admission and prepare for discharge.
- Deliver Dementia Friends sessions and work alongside colleagues and volunteers to provide compassionate support.
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Host drop-in sessions, run information stalls, and attend events within the hospital.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via MS Teams w/c 27th July.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.
INDAZ

Money Guidance Officer – £28,000 – Hybrid – London

Are you passionate about financial inclusion and supporting people to overcome barriers to financial stability?

We’re working with a small but mighty charity that’s on a mission to make debt and money advice accessible to everyone. They’re expanding their team and looking for a Money Guidance Officer to support individuals on their journey towards greater financial wellbeing.

This role is ideal for someone who:

• Thrives in community-facing work and enjoys engaging with people from all walks of life.

• Has strong administrative and organisational skills, alongside a warm, empathetic approach.

• Can juggle outreach, engagement and support work – helping individuals stay connected to their debt advice journey.

• Is comfortable delivering 1-to-1 and group sessions, promoting financial resilience and financial education.

• Can work flexibly across community locations in London (with some hybrid working available).

• Holds a relevant professional qualification such as CMA Connect Money Mentor training, or an equivalent qualification/experience in money guidance or financial capability support.

You’ll be joining a collaborative and supportive team at a pivotal moment of growth, helping to ensure people are not just referred into services – but fully supported throughout their financial advice journey.

Salary: £28,000
Location: London (with hybrid working)

Benefits include:

• 25 days annual leave + birthday off (rising to 35 days with service)

• 3% pension contribution

• £200 home working equipment allowance

• Costco membership

• Employee Assistance Programme (EAP)

• And more!

If this sounds like you, please get in touch ASAP.

Unfortunately, due to resource capacity, we will only contact candidates who are shortlisted for interview. If you do not hear from us within two weeks of the closing date, please assume your application has been unsuccessful.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

At Alzheimer’s Society, we believe no one should face dementia alone. Every conversation, every visit and every small moment of reassurance can make a real difference.

We are looking for a warm, thoughtful and organised Dementia Adviser to join our supportive team in hull working 35 hours per week, on a fixed term contract until 31st March 2027, working 8am - 4pm. 

You will work closely with people living with dementia and those who care about them, providing ongoing support. You will listen carefully, understand what matters most to each person and offer guidance that helps them feel steadier and more confident as their situation changes.

Our Hospital Dementia Adviser provides vital support to people living with dementia during their hospital stay. You’ll work directly with individuals who have a dementia diagnosis and their families, helping them understand their situation, navigate hospital processes, and plan a safe and confident discharge home with the right support in place.

This is a hospital-based role that involves regular walking between wards and departments. You will work closely with the wider Local Services Team to ensure that people are smoothly connected to ongoing support in the community once they leave the hospital.

Although there is no direct personal or clinical care involved, this role is all about offering high-quality advice, guidance, and emotional support. You will collaborate with hospital staff, volunteers, and external partners to ensure that people affected by dementia receive the right information and feel supported throughout their journey.

We operate a triage system for new referrals and you will play your part in making sure people are responded to quickly and thoughtfully. You will manage your own caseload, keeping clear and accurate records, while always seeing the person behind the paperwork.
You will be part of a caring and dynamic local team who share ideas, reflect together and support one another. There will be time to meet as a team and opportunities to keep growing your knowledge of dementia, with your manager and colleagues alongside you.

About you 

We are looking for someone compassionate, organised, and confident working in a busy hospital environment.

- Have an understanding of dementia and the needs of people living with dementia (experience with other health conditions or support needs will also be considered).
- Be comfortable moving around a hospital sites at Hull Royal Information and Castle Hill Hospitals and engaging with people in a fast-paced setting.
- Be comfortable providing information, guidance, advice or emotional support - this could be from health, social care, community, voluntary, customer service or other people focused roles.
- You will be able to listen and communicate, with the ability to build trust and rapport with people from a wide range of backgrounds.
- Be able to manage your workload effectively, with appropriate support and tools, and to balance competing priorities.
- Confidence using IT systems to maintain accurate and confidential records.
- A compassionate, non-judgemental and person-centred approach, with respect for diversity and individual lived experiences.

Please don’t be put off from applying if you don’t meet every single requirement listed. We recognise the value of transferable skills and lived experience, and we’re keen to hear from candidates who can demonstrate potential, capability and a willingness to learn.

Key Responsibilities:

- Help people maintain independence, improve wellbeing, and feel more in control of their care.Support individuals and families as they navigate their hospital admission and prepare for discharge.
- Deliver Dementia Friends sessions and work alongside colleagues and volunteers to provide compassionate support.
- Build supportive, trusting relationships with people living with dementia and their carers across, recognising and respecting individual needs and circumstances.
- Host drop-in sessions, run information stalls, and attend events within the hospital.
- Provide personalised information, advice and emotional support that reflects each person’s culture, background, values and preferences.
- Deliver support through home visits, telephone contact and partnership working other professionals.
- Participate in the triage rota, ensuring new referrals are handled promptly, sensitively and equitably.
- Manage a defined caseload, maintaining accurate, respectful and confidential records.
- Signpost and connect individuals to appropriate local services and community networks, reducing isolation and increasing access to support.
- Work collaboratively within a supportive team environment, contributing to reflective practice and continuous improvement.
- Facilitate and deliver regular peer support groups creating a safe, inclusive environment where people affected by dementia can share experiences, build connections, and access tailored information and guidance.

Interviews for this role have been provisionally scheduled to take place via MS Teams w/c 27th July.

About Alzheimer's Society

Dementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.

At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we're working towards a world where dementia no longer devastates lives.

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.  

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process

During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.

We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a Criminal Record Check at the relevant level. You can read more information via our Website.

Giving back to you

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 

You can also visit our Working for Us pages, which give you more information about what it's like to be an employee at the Society.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for an Intervention Worker to play a pivotal role in our Criminal Justice Service, Approved Premises in Highbury

Sounds great, what will I be doing?

As an Intervention Worker at Hestia, you will play a crucial role in our Highbury Approved Premises. Your contributions will directly influence the lives of our service users, guiding them towards a path of empowerment and independence. A day will never look the same and some of the things you can expect to do/be responsible for are:

The role in Approved Premises (AP) involves supporting high-risk individuals transitioning from prison back into the community. Staff work closely with residents, providing guidance, promoting positive behaviour, and helping them build independence while maintaining a structured environment. Responsibilities include preparing meals, supporting rehabilitation plans in collaboration with probation and external agencies, and ensuring residents follow rules such as curfews and drug/alcohol testing. Staff are also expected to assist in running and documenting activities, completing daily tasks, and keeping the premises safe, clean, and secure through regular checks and communication. A key aspect of the role is empowering residents to take responsibility for their own lives, without doing things for them, while providing support and supervision as needed. Staff must adhere to Hestia's policies and the Ministry of Justice's guidelines. 

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for:

This role requires strong communication skills to engage effectively with others, offering a flexible and responsive approach. You should be optimistic about people's potential for change and able to learn quickly, gather information, and make informed decisions. The ability to set and maintain clear boundaries is essential, using authority appropriately while maintaining a positive, pro-social approach. Accurate record-keeping and sharing of information, while respecting confidentiality, is crucial. Understanding the emotional and behavioral impact of trauma and working with individuals displaying various emotions and behaviours is key. You must work well within a team, leading by example, and taking a hands-on approach to practical tasks like cooking, gardening, and leisure activities. A good understanding of safeguarding issues and how to address them is also required.

This role is open to female applicants, in accordance with the applicable equality legislation and the genuine occupational requirement for the position.

You will be working on a rolling rota including early shifts, late shifts, weekends and bank holidays.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Job Summary 
 
To manage and ensure control of the funding, financial and corporate resources of the Charity to ensure a financially secure service, delivering value for money. 

Work with the Co-Directors to advise and develop the financial strategy, model new projects, prepare annual and project budgets, and report on financial performance, contributing to the overall future strategic direction of the Charity.

Manage the day-to-day finances for the Charity. Ensure all aspects of the financial systems are accurate and up to date, including banking, sales and purchase ledgers, payroll and cash management.

The postholder is expected to foster excellent working relationships with all staff, volunteers, senior colleagues and trustees. 

The postholder will be expected to attend the following meeting groups: 

• Monthly All Staff: regular attendance 

• GDPR/Data Working Group 

• Finance and Income Generation (FING) Committee Meetings 

• Responsibilities to and attendance at all other meetings: attendance only as and when required and/or at the direction of the Co-Directors 

Key Responsibilities 

• Supervision and management of Senior Finance & Admin Officer (SFAO) 

• Day to Day Financial Management 

• Provision of accurate reports to Board and senior managers 

• Payroll, Pensions, and Tax Management overview and control 

• Budget Process Management 

• Statutory Reporting & Charity compliance 

• Account Management – Key Suppliers/Contractors 

• Financial Risk Management 

• Governance support to FING Committee and Trustees 

Core External Relationships 

• Payroll Provider 

• TPT Pensions 

• HMRC 

• All Banks 

• Charity Commission 

• Companies House 

• Charity Auditors 

• IT Contractor & Insurers 

Day to Day Financial Management 

• Regularly review and maintain financial policies and procedures. 

• Review the monthly reconciliations carried out by the SFAO thereby ensuring all transactions are properly and efficiently recorded. 

• Oversee the management and appropriate allocation of Restricted Funds, ensuring the monies are allocated according to the donor’s wishes and ensure that records are always maintained 

• Regularly review and make recommendations for improvements to financial controls and ensuring methods are documented and made clear to staff.

• Support with funding bids and reports back to donors 

• Management of all charity bank accounts, acting as authorised signatory with Banks 

Payroll, Pensions and Tax Management 

• Supervise the payroll process carried out by SFAO 

• Responsible for the effective management Charity’s Pension Scheme

• Ensure payments to HMRC are made accurately and on time, and ensure all available allowances are claimed. 

Budget Process Management 

• Take the lead on preparing the Annual Budget, working closely with SLT to capture all spending plans Develop and run a process which is thorough, consistent and inclusive of all managers. 

• Alongside the Co-Director, present the Draft Budget to Board for approval 

• Present monthly management accounts and Cost Centre reports for all managers

• Work closely with all SLT to ensure they fully understand their budgets and ongoing organisational performance against budget 

• Monitor variations against spend and integrate within an overall Cashflow analysis 

• Recommend corrective actions to Co- Directors and/or Board as necessary 

Statutory Reporting & Charity compliance 

• Act as lead member of staff with the Charity’s Auditors 

• Oversee the preparation of the Annual Accounts plus any supporting papers required to enable an efficient and effective annual audit to take place 

• Maintain fixed asset register and inventory of all equipment contracts/agreements 

• Ensure the Charity is fully compliant with statutory bodies and key external institutions, and act as lead on behalf of the charity with the following bodies: 

• Charity Commission 

• Companies House 

• Pensions Regulator 

• HMRC 

• Valuation Office 

• All Banks 
   

Account Management – Key Suppliers/Contractors 

Insurance 

• Take the lead in managing the insurance renewals process, and ensure that a comprehensive suite of insurances is in place to cover key risks across the Charity 
   

Financial Risk Management 

• Ensure appropriate financial risk management techniques and controls are in place at strategic and operational levels. 

• Develop, update and produce long term cashflow forecasts to evidence that the Charity can operate as a going concern. 

• Provide up-to-date dashboards and reports of the financial position, projections and scenarios, considering the financial implications of alternative business models, advice on new and current business income generation initiatives and analysis of financial risk and performance. 

• Work with the Co-Directors, to ensure that the appropriate processes are in place for the long-term financial viability of the charity, advising on the financial consequences of proposed actions 
   

Governance support to FING Committee and Trustees 

• Assist the Chair of FING Committee (Treasurer) 

• Prepare all associated papers and minutes 

• Prepare finance papers for Treasurer to deliver to Board of Trustees 

• Attend Board of Trustees meetings and present information as requested 
   

General 

• Postholder to adhere to their relevant Code of Ethics as laid down by their professional body, being mindful that adherence to the code takes precedence over charity policy and practice should a conflict ever arise. [NB Sections A + C of the current professional code are applicable.]

• Keep abreast of financial developments across the charity sector and ensure any opportunities for tax reliefs, cost reduction, value for money and more effective systems are seized as appropriate.

• Undertake any other duties as determined by the Co-Directors. 

 
Personal Specification 

• Personally committed to Caring in Bristol’s vision and values and collaboration-focused method of work. 

• Committed to reflection and learning, including sharing failures and uncertainties; openly taking feedback from the team and members of the community on your behaviour and work. 

• Bring ideas for improvements and is open and honest in all communications where relevant and appropriate. 

• Awareness of your own needs: the homelessness sector can be challenging – you will be good at knowing your limits under pressure and will be confident to ask for help when you need it. You will receive support from your team, and we are keen to nurture an environment where no-one feels worried about asking for help or support when they need it. 

• Resilience working under pressure, ability, and willingness to both give and take constructive feedback. 

• Willingness to work the extra hours where needed, with a flexible working policy. 

• Growing levels of self-awareness, including an understanding of how your background has shaped the opportunities afforded to you and how you relate to people from different backgrounds to you. 

• Willing to develop emotional intelligence, including a growing ability to empathise with and appreciate others, creating opportunities for those you work with to grow. 

• A passion for social justice and to change Bristol for the better. 

Essential 

• Minimum part qualified accountant or qualified by experience with strong financial management experience, with an ability to understand the practical impact of finance decisions and processes across the whole charity. 

• Specialist knowledge of Charities required, including Charity SORP guidance and procedures, underpinned by strong theoretical knowledge and practical experience. 

• Ability to work with the Co-directors to lead the formulation of long-term financial plans and strategies which will influence the long-term direction of the charity. 

• Experience in developing major finance policy development. 

• Experience in budgeting and financial planning.

• Experience in management accounting. 

• Ability to receive, process and provide highly complex or sensitive financial information including ability to analyse and clearly communicate financial information.

• Strong IT skills including the Microsoft Office suite, in particular Excel, and experience of using databases. 

• Solid organisational skills including consistency, accuracy, and an eye for detail. 

• Experience of line management and supporting and developing staff. 

• Knowledge and understanding of Equity, Diversity & Inclusion practices. 

Desirable  

• Experience in using QuickBooks accounting software is desirable or transferrable knowledge of similar online accounting packages. 

Please Note: We only accept applications through our application form/site. We are unable to accept CV or email applications through external sites.

Are you someone who thrives on helping others, solving problems, and making a tangible difference in people’s lives? We’re looking for a committed and empathetic Student Advisor (Student Finance) to join the Advice Service at the University of Manchester Students’ Union (UMSU). This is a full-time, fixed-term role for 12 months, with the possibility of extension subject to funding and business needs.

As a Student Advisor (Student Finance), you'll provide free, independent and confidential advice to students at the University of Manchester. You’ll be a generalist Student Advisor while also while also taking the lead on student finance and money advice. You'll become our team's specialist in this area, helping students understand their funding options, access financial support and navigate financial challenges. As a generalist advisor you’ll be providing advice and guidance across all areas of the Advice Service, including academic issues and regulations, University disciplinary procedures, housing and wider student life matters.

With the rising cost of living and increasing complexity of student funding, you’ll play a key role in helping students access the financial support they need and empowering them to make informed decisions. We’re looking for someone who can support students professionally, sensitively and with empathy, ensuring they feel heard, informed and confident about their next steps.

You’ll enjoy this role if you have an interest in money advice and financial wellbeing, alongside a curiosity about the law and an enthusiasm for understanding regulations, policies and procedures. Excellent communication skills are essential, together with the ability to respond compassionately to students experiencing distress or crisis while providing practical advice and support.

Alongside one to one advice, the Advice Service delivers supported self-help resources, preventative campaigns and outreach activities to help students access information before problems escalate. If you enjoy engaging with people, you’ll have opportunities to contribute to website and social media content, deliver presentations and workshops, attend promotional events and collaborate with colleagues and stakeholders across the University community.

You’ll be part of a small, supportive and dedicated team, working in a busy and varied environment where student wellbeing is at the heart of everything we do. We’ll support your development through ongoing training and continuing professional development, helping you build expertise across all areas of our advice service while developing specialist knowledge in student finance. You’ll also benefit from regular opportunities for reflection and wellbeing support, including access to external restorative supervision.

Experience of providing student finance or money advice is desirable. However, we also welcome applications from candidates with experience in advice, welfare, support work, professional student services or other settings who can demonstrate transferable skills, a willingness to learn and a genuine passion for supporting students.

At UMSU, you’ll be part of a supportive, inclusive and values-driven organisation that champions student empowerment. We offer a collaborative team culture, opportunities for professional development and the chance to make a meaningful and lasting difference to students’ lives every day.

If this sounds like the opportunity you’ve been looking for, we’d love to hear from you.

Please read the full role profile before applying, as well as our guide to recruitment.

Details

Salary: £32,042-£35,237 per year

Contract: Fixed-Term for 12 months

Hours: 35 hours per week

Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK at the start of employment

Interviews to be held early August

Do you have experience partnering with senior leaders to deliver people-focused solutions that support organisational success? Are you passionate about helping teams navigate change, build capability and create inclusive, high-performing cultures? Then join Shelter as an HR Business Partner and play a key role in helping us deliver our mission to defend the right to a safe home. If this sounds like you, please get in touch, expect robust interview questions as we want the best HR partnering for our charity and the most competent ER knowledge. In return will offer a supportive team environment, working from home, competitive salary and very generous staff benefits.

About the role

As part of Shelter’s HR Business Partnering team, you will work closely with directorate leadership teams to understand business priorities and translate these into effective people plans that support organisational objectives. You will provide strategic HR advice and coaching, lead on organisational change initiatives, and ensure people considerations are embedded into decision-making across your client areas.

You will build strong and influential relationships with leaders, helping them develop capability, manage performance, navigate employee relations matters and create positive workplace cultures. Working collaboratively with colleagues across the wider People Directorate, you will support the delivery of organisational development initiatives, workforce planning and cultural change programmes that enable Shelter to achieve its strategic ambitions.

Role specifics

As our HR Business Partner, you will be an experienced HR professional with strong business partnering and employee relations expertise. You will have a proven ability to work with senior stakeholders, providing both support and constructive challenge to help drive business performance and people outcomes. You will be confident leading on organisational change projects, interpreting employment legislation and applying HR best practice in a complex and geographically dispersed organisation.

You’ll act as the HR lead on change initiatives and transformational programmes, ensuring change is delivered effectively and with consideration for colleagues impacted. You’ll use HR data and insights to support decision-making, help leadership teams identify workforce priorities and champion a high-performance culture across your directorates.

You will also work closely with Trade Union representatives and internal stakeholders, supporting positive employee relations and helping ensure that organisational policies and practices are applied fairly, consistently and in line with Shelter’s values.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits, including 30 days of annual leave (+ bank holidays), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The HR Business Partnering Team provides the strategic lead on people management and organisational development at Shelter. We aim to enable the organisation to have the right Culture, Capacity and Capability to achieve its purpose. We do this through providing Employee Relations and Business Partnering support, partnering with specific directorates within the organisation to understand business needs and advise on people initiatives which support the delivery of directorate objectives. Working with colleagues within the wide people directorate to delivery cultural and structural change management initiatives tailored to the needs of the business. Supporting the Head of HR Business Partnering in the continued development and delivery of the wider people plan.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions ofpeople are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in thefundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health,wellbeing and human rights of those we support, and enabling them to live free from harm,abuse and neglect. All our staff will be expected to observe professional standards ofbehaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Job title: Programme Officer

Reports to: UK Programme Coordinator

Contract: Permanent, full-time role (40 hours per week)

Location: Remote, North UK-based, with occasional travel within the UK

Annual salary: £28,000 per annum

Introduction

THINK EQUAL is a global education initiative with a mission to ensure that Social and Emotional Learning (SEL) becomes a mandatory subject for all children in early years settings globally. SEL is the process through which knowledge, attitudes, values and skills such as emotional intelligence, empathy, self-awareness, self-regulation, social awareness, relationship skills and responsible decision making are developed. 

SEL helps young people to:

• build and maintain psychological resources;

• know themselves and their emotions and to engage in positive relationships;

• make good decisions, behave ethically and responsibly;

• learn self-regulation and avoid negative behaviours;

• undo gender stereotypes and be gender equal;

• have self-worth, confidence and the right to voice and agency; and

• transition into ambitious and empowered young adults.

To support educators and governments to achieve this mission, THINK EQUAL has developed a global SEL Programme for 3-6 years-olds. The Programme is constructed around narrative children’s books, lesson plans and teaching resources which provide the concrete tools educators need to teach SEL in a low-cost and adaptable format.

The THINK EQUAL Programme has a global presence across six continents and has undergone three RCT trials in contexts as varied as Colombia, Botswana and Australia. There is a growing demand from other countries for the THINK EQUAL Programme and the organisation is now strengthening its team to be able to respond to this demand.

Purpose of the Role

Working at the forefront of Think Equal’s mission to bring the ‘missing subject’ to the hearts and minds of children in the UK, the role of the UK Programmes Officer primary focus would be to ensure the successful delivery of the Think Equal programme across early years classrooms in the UK.  Working within the dynamic Global Programmes team alongside dedicated UK-focused colleagues, this role is highly motivating, and requires great organisation and communication skills as well as an enthusiastic, solution-focused attitude. This may include providing support to the Business Development team regarding potential expansion of the programme into new areas.

Responsibilities 

Programme support

• Support and coordinate the delivery of the Think Equal programme across  UK projects. This includes:

  • Plan and deliver information sessions, training sessions, launch events and other activities engaging Think Equal practitioners, both online and in person.

  • Enrol new practitioners into the Think Equal training platform as they sign up to the programme.

  • Provide general administrative and research support to the Programmes Coordinator and other staff, representing the organisation as the first point of contact and responding to queries in a timely and professional manner.

  • Process individual orders from schools and manage shipping requests on behalf of the staff team.

  • Support and communicate with TE classroom teachers and other key stakeholders - including nursery workers, primary teachers, primary heads and local authorities - to ensure fidelity and a high quality of implementation.

  • Check and regularly update stock levels, liaising with relevant stakeholders, and order new stock as required with prior confirmation from the Line Manager.

  • Effectively and efficiently update, report and analyse relevant data relating to projects.

  • Plan and lead focus groups with participating practitioners.

  • Arrange and attend occasional on-site visits to participating schools, reviewing fidelity to the Think Equal model and programme impact.

  • Collect and manage feedback from participating schools and settings, contributing to Think Equal marketing while adhering to data-sharing laws.

  • Work with the UK Team to proactively identify and resolve operational challenges. Evaluate operational systems and suggest solutions to enhance process efficiency and effectiveness

Other duties

• Liaising with the Business Development team regarding potential expansion of Think Equal in the UK.

• Supporting the UK Programme Coordinator with the relationships with Local Authorities to further expand the Think Equal programme either within the area or beyond.

• Undertake research-based tasks relating to UK programme growth, funding opportunities or project development.

• Undertake any other reasonable initiative and or activity as required to support other members of the team. 

• Participate in occasional in-person UK team meetings. 

Person Specification

Experience

Essential:

• Experience working in or with the UK education sector, ideally early years’ classrooms 

• Experience of planning and/delivering workshops or presentations. 

• Experience working to deadlines, establishing priorities in a multi-layered workload. 

• Experience in administration and data management. 

Desirable:

• Experience working with the Think Equal programme.

• Experience working for or with a Local Authority.

• Experience of Project/Programme coordination. 

Qualifications and skills

• Training competency. 

• Proficient technology skills, including a strong ability to use Microsoft (including Excel, PowerPoint and Word), as well as Google suite and Canva

• Strong interpersonal and communication skills - able to interact with different audiences and all levels of people

• Excellent verbal and written communication skills.

• Ability to establish and maintain constructive professional relationships and perform effectively as a member of a team.

• Excellent time management skills with the ability to prioritise work and meet tight deadlines.

• Aptitude for supporting the design of communications materials using programmes such as Canva and Google Slides. (Desirable)

• Ability to manage efficient administrative systems and proactively suggest improvements to unblock issues and improve processes.

Knowledge and understanding

• An understanding of the Think Equal Classroom Programme, UK education sector, including systems and frameworks in place to support staff and ensure effective learning outcomes

• Exhibit passion and excitement about the mission of the work and have a can-do attitude 

• Works with independent flair, using strong initiative alongside honouring the core values of the organisation 

• Working collaboratively within a growing organisation

• Understanding and practice of the values of inclusivity, equality and diversity

Other

• Eligible to work in the UK and based in the North of UK.

• Willingness to work flexibly to accommodate occasional duties outside of working hours (time can be reclaimed in lieu)

• In possession of, or able to secure, an enhanced DBS check

• Support the vision, values and objectives of the organisation

• Undertake training as necessary in line with the development of the post

• Willingness to travel across the UK to deliver training and attend relevant programme activities.

Donor Experience Officer - Fundraising

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

We're looking for a Donor Experience Officer to play a vital role within Acorns Children's Hospice's Fundraising team. As one of the first points of contact for our supporters, you'll help ensure every donation, enquiry and interaction receives a professional, personal and timely response.

This is a varied role that combines supporter care, relationship building, administration and communications. You'll be responsible for managing the end-to-end journey of donations, from processing gifts and maintaining accurate supporter records through to creating meaningful communications that show donors the impact of their support.

Working with colleagues across fundraising, marketing and care, you'll help deliver supporter journeys and stewardship communications that make supporters feel recognised, valued and connected to the difference they are making for local children and families. At the same time, you'll help ensure our fundraising operations run smoothly through excellent administration, data management and attention to detail. 

About the Role

As Donor Experience Officer, you'll play a central role in delivering Acorns' donor experience strategy and ensuring supporters receive an exceptional experience at every stage of their journey with us. You'll balance relationship-focused supporter engagement with the day-to-day administration that underpins successful fundraising activity. 

Key responsibilities include:

• Acting as a first point of contact for supporter enquiries across email, telephone, social media and written communications. 
• Supervising the recording, banking and thanking of donations, ensuring supporter gifts are processed accurately and efficiently.
• Maintaining accurate and up-to-date supporter information within our CRM system.
• Supporting the delivery of donor journeys, stewardship activity and supporter engagement plans.
• Creating and coordinating supporter communications, fundraising content and impact reports.
• Gathering supporter feedback and using insight to help improve supporter experiences.
• Supporting fundraising teams with stewardship planning and engagement activity
• Managing fundraising resources and materials to ensure supporters receive what they need at the right time.

About You

We're looking for someone who combines excellent organisational skills with a genuine passion for supporter care.

You'll understand that great donor experiences are built on both meaningful relationships and excellent administration. Whether you're responding to a supporter enquiry, processing a donation or creating stewardship content, you'll take pride in delivering a high-quality experience and ensuring every supporter feels valued.

You'll bring:

• Experience in supporter care, fundraising, customer service, administration or relationship management.
• Excellent written and verbal communication skills with the ability to create engaging content for a range of audiences.
• Strong organisational skills and the ability to manage multiple priorities.
• Experience using CRM systems such as Raiser's Edge, Donorfy, Salesforce or similar.
• Excellent attention to detail and a commitment to accuracy.
• A collaborative and proactive approach to work.
• A passion for delivering outstanding supporter experiences.

This role would suit candidates with experience as a Supporter Care Officer, Donor Stewardship Officer, Customer Experience Executive, Customer Relations, Membership or Community Engagement Officer, or Fundraising Officer/Administrator. We also welcome applicants with transferable experience in customer service, relationship management and stakeholder engagement.

About Acorns Children's Hospice

At Acorns, we provide specialist palliative care and support for children with life-limiting and life-threatening conditions and their families across the West Midlands. We support families in our hospices, in their homes and within the community, providing care wherever and whenever it's needed.

As one of the UK's largest children's hospice charities, we need to raise more than £14 million every year to fund our vital services. Every supporter who donates, fundraises or campaigns for Acorns helps make that care possible. The Donor Experience team plays a crucial role in nurturing those relationships and ensuring every supporter understands the impact of their generosity

What We Offer 

• £31,110 per annum
• 37.5 hours per week
• Based in Birmingham (B29 6HZ)
• Employee discounts from leading retailers – including the Blue Light Card
• Discounts on refurbished tech
• Health cash plan
• Gym membership and equipment discount scheme
• Bike2Work scheme - save up to 42% on bikes and equipment 
• Wellbeing, legal and financial support
• Career development through our Acorns Academy offering leadership, coaching, fundraising, clinical training and more.   
• Generous contribution to group personal pension plan (7.5%) or continuation of current NHS pension scheme
• NHS pension scheme life assurance or Acorns group life assurance scheme
• Annual leave entitlement increases with length of service 

You need to be eligible to work in the UK to be considered for this role. We are committed to safeguarding children and vulnerable adults and therefore any successful candidate will be asked to provide two satisfactory references.

As a UNICEF Gold Rights Respecting organisation, we are committed to ensuring that the United Nations Convention for the Rights of the Child is embedded into both culture and practice within the organisation. As an employee you will be a Duty Bearer for Children’s Rights and support all children to be Rights Holders.

Find out about our culture, career development, benefits and more here: Why Work for Acorns?

Regarding the application for this vacancy - you don't need to include a supporting statement, but there are a few questions to answer.

Senior Programme Manager

We are seeking a Senior Programme Manager to lead a flagship initiative shaping how capital markets deliver better outcomes for children and future generations.

Salary: £56,000–£65,000 (dependent on experience) + 30 days’ annual leave (pro rata) and 10% employer pension
Location: Central London (hybrid – 60% office / 40% home)
Contract: 12-month fixed term - (4 or 5 days per week)
Start date: As soon as available
Closing date: Please apply promptly as applications will be reviewed on a rolling basis

About the role

This is a senior, high-impact position leading a flagship “Investing for Future Generations” Lab, focused on transforming how capital markets understand and respond to children’s lives and outcomes.

You will shape and deliver a market-leading programme designed to embed children’s outcomes into investment decision-making, moving them from a moral concern to a recognised financial consideration. Acting as a central coordinating “backbone”, you will bring together investors, policymakers and partners to drive system-level change.

Key responsibilities include:

• Leading the strategy, theory of change and delivery roadmap for the Lab
• Building and coordinating a high-impact cross-sector coalition
• Managing programme budgets, governance, risks and reporting
• Producing practical outputs such as investor frameworks, policy papers and insights
• Influencing policy and supporting an enabling environment for impact investment
• Driving partnerships, fundraising and stakeholder engagement
• Contributing to organisational leadership as part of the senior management team

About you

You are a strategic and collaborative leader with experience operating across complex environments and multiple stakeholders.

You will bring:

• Proven ability to design and deliver ambitious strategies with system-wide impact
• Strong relationship-building and influencing skills, including at senior levels
• Excellent communication skills, with confidence in public speaking and stakeholder engagement
• Experience working with or alongside capital markets, investment or policy environments
• Strong organisational skills with the ability to manage competing priorities
• A passion for using finance as a force for positive societal change

Experience in impact investing or children-focused policy is beneficial but not essential.

About the organisation

This independent, purpose-driven organisation works to transform capital markets to support a fairer, greener and more resilient future. Through collaborative programmes, research and partnerships, it mobilises private capital to address pressing societal challenges.

The organisation is values-led, ambitious and collaborative, with a strong commitment to inclusion and diversity. Flexible working is supported, and applications are encouraged from candidates of all backgrounds, particularly those underrepresented in finance and policy.

Other roles you may have experience of could include:
Programme Director, Impact Investment Manager, Policy & Partnerships Lead, Strategy Lead, Head of Programmes, Investment Director, Social Impact Lead, Senior Project Director.