Student voice manager jobs

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead (contact details on our jobs page). 

What you’ll do
 

As International Partnerships Lead for the Middle East, Africa and Europe, your role is to provide world class customer service and support to over 250 international schools from around the world. You will build and maintain excellent working relationships with your partner schools, supporting them to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. 

You will cover the Middle East and Africa, with possible opportunities for international travel for school visits or conferences once a year.

Your key responsibilities will include:
 

• Being the first point of contact for our international partner schools in the region. 

• Working with your partner Area Manager to improve Unifrog engagement across the region and making sure schools are making the most of the platform.

• Monitoring, auditing and analysing usage across partner schools, identifying schools that need additional support to use the platform effectively.

• Provide resources and strategies to partner schools to maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Delivering targeted training sessions for partner schools via workshops and webinars. This could be a video meeting with a counselor, a webinar with lots of teachers attending from around the world; or an in-person visit to one of our partner schools subject to travel restrictions.

• Onboarding new schools that join us. You will make sure that they are properly set up on our platform and have a strong plan in place so that they and their students can get the most out of Unifrog.

• Responding to queries and troubleshooting issues and providing on-the-spot support via phone, email and video calls.

• Proactively working to foster a sense of community amongst our Unifrog partners.

What we’re looking for
 

• Strong communication skills – ability to articulate ideas clearly and concisely over email, phone and on video calls.

• Track record of excellent relationship management and customer service.

• Active listening and objection handling skills.

• Problem-solving skills and the ability to find solutions to queries independently.

• Confident working independently but happy to ask for support when it’s needed.

• Extremely well organised, with a keen attention to detail.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in. 

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you, you love building relationships, and you’re an energetic person who is willing to learn, then we’d love to hear from you.

Working together

You’ll work alongside the Area Manager for your region as well as colleagues in our International Partnerships team and the wider International schools team. You’ll be line managed by our International Partnerships Manager (London-based).

Benefits

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed
  
  Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Growing company
  
  Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Growing individually
  
  Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact
  
  Influence the company’s direction: we love to promote great ideas, wherever they come from.
   

Key details

• UK salary: £38,332 per annum plus team commission (OTE: £43,000). 

• HK salary: HKD 32,007 per month,  plus HK living allowance (HKD 5,670 per month) and commission (OTE: HKD 41,575 per month). 

• Grade B.

• Full-time.

• 28 days paid holiday per year (plus bank holidays).

• If UK based, normal working hours are 8am - 4pm, Monday to Thursday, and 8am - 3.30pm on Friday. (Sometimes you may be required to start earlier or finish later). 

• If Hong Kong based, normal working hours are 10am to 6pm Monday to Thursday, and 10am to 5.30pm on Friday. (Sometimes you may be required to start earlier or finish later).

• Work remotely in the UK or flexibly from our London office, or remotely in Hong Kong or flexibly from our Hong Kong office.

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments, or want to discuss any details about the role before applying please contact our recruitment lead (contact details on our jobs page)

• We can only consider candidates who have the right to work in the UK or Hong Kong.

Application process

• Deadline: 10:00 (BST) on Monday 22nd June 2026.

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

i.  With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes)

• Stage 3: Video call interview (1 hour)

• Short demonstration of a Unifrog tool (resources will be provided) (10 minutes)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (50 minutes).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 29th June 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI on our Unifrog jobs page.

Inclusion and diversity at Unifrog

• How we communicate

Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI

As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• Recruitment processes

To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

The National Youth Agency is looking for an Events Manager.

Events Manager
Contract: Permanent
Hours: Full-time - 37 hours per week
Salary: £35,000 per annum (dependent on experience and qualifications)
Location: Home-based in England with occasional travel for meetings, workshops, and team activities. Head Office is in Leicester.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work.

Role Purpose

To manage the planning, delivery and continuous improvement of our most high-profile annual events, including, but not limited to, UKYP, Peer Network Conference and a number of our annual policy events. The postholder will deliver multi-stakeholder events to high standards, on time and in budget, identifying opportunities to develop and improve events year on year.

The Event Manager plays a pivotal role in organising the events and activities that will provide young people, from across the United Kingdom, the opportunity to collaboratively engage in the democratic process through the UK Youth Parliament Programme.

This role involves working closely with the UK Youth Parliament team and our partners to support the effective organisation, communication and delivery of the UK wide events and activities.

The Event Manager will work closely with the Policy team, Communications team and Programme Management teams.

Key Responsibilities

As our Events Manager, you will:

• Plan, organisation and on-site delivery of regional and national events, including residential and single-day conferences, networking events and a House of Commons sitting.
• Project management of all event elements including budgets, logistics, health and safety, safeguarding, attendees, AV and delegate communications.
• Be responsible for selection and management of all event suppliers including accommodation, equipment, AV and logistics.
• Oversee venue and supplier management
• Act as first point of contact for all delegates where appropriate to the event
• First point of contact for internal and external stakeholders
• Work with our finance team to ensure event budgets are managed closely and events are delivered in budget
• Report for each event during event planning phase and developing comprehensive post-event reports which
• Any other reasonable duties to support the successful deliver of the events.

Why Work for NYA?

• NYA operates as a people-focused organisation, prioritising the well-being and needs of its employees.
• NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.
• A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.
• NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.
• We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

Closing date: 23:59 Friday 26th June 2026.
N.B. We would encourage you to apply as soon as possible as we may close the vacancy early if we receive a sufficient number of suitable applications.
Interviews: Week commencing 13th July (subject to change)

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Please note: We use AI detector software, so applications or CV’s with high levels of AI generated content may be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance.

No agencies please.

Salary: Grade C - £35,860 to £39,429

Hours: 37 hours per week. We also welcome applications from candidates seeking part-time working and are open to discussing how the role can be structured to support this.

Location: The Union, Manchester Metropolitan University

Eligibility: Eligible to work in the UK

This is a brilliant opportunity for someone who thrives on momentum, clarity and making things happen. As Project Manager (Policy), you’ll be right at the centre of The Union’s student voice work: turning insight into actions and ideas into real change. You’ll manage the day‑to‑day running of the student voice programme, keeping plates spinning, projects moving and people aligned. Whether that’s planning meetings, tracking actions, managing risks or turning priorities into clearly scoped, outcome‑focused projects. If you love bringing order to complexity and enjoy seeing plans come to life, you’ll feel right at home.

We’re looking for someone who is:

• Highly organised, with strong project management skills and attention to detail
• Confident managing multiple priorities and keeping complex workstreams moving
• Skilled at turning insight into clear, actionable plans
• An excellent communicator, able to produce concise and compelling briefings
• Collaborative and relationship-focused, with the ability to work across teams and with partners
• Curious, proactive and motivated to make a real difference for students

Why join us?

• Be part of a purpose-driven organisation at the centre of student life
• Work in a role where your impact is visible and meaningful
• Collaborate with passionate colleagues and student leaders
• Enjoy variety, autonomy and opportunities to shape how we work

Closing Date: 9:00am Thursday 18th June 2026

Interview Date: Tuesday 30th June or Wednesday 1st July

The Union of Students are looking for a Payroll Senior Coordinator to assist the Head of Finance in the smooth running of the Union Finance Department. They will be responsible for the accurate and timely processing of payroll, helping to maintain precise financial records, and ensuring compliance with all relevant payroll regulations. This role involves collaborating with the Human Resources team to manage employee data and contribute to the smooth operation of the wider finance team. The post holder will assist in the preparation of accurate and timely Financial Management accounts and oversee the Sales Ledger and Finance Coordinator role ensuring that the sales ledger invoices are accurate and income is received. They will pay attention to detail and can work in a busy environment and to tight deadlines. It is expected that they will provide cover for the finance team in periods of absence as other team members would be expected to provide cover for this role under the same circumstances. As a member of the Union of Students the post holder will contribute to and support the delivery of our Strategic Plan.

Main Responsibilities

Payroll Management

• Manage end-to-end administration of permanent and student payrolls using SAGE.
• Ensure full compliance with HMRC, pension and statutory requirements.
• Process monthly and four‑weekly payrolls, including timesheets, holiday pay and accruals.
• Maintain accurate payroll records, cost centre allocations and control account reconciliations.
• Complete all HMRC submissions (RTI, PAYE, P60s, P11Ds, P45s, Class 1A NI).
• Administer pension schemes, including monthly payments, annual reviews and statutory re‑enrolment.
• Manage payroll-related benefits including car parking deductions and healthcare schemes.
• Act as a payroll point of contact for staff, providing guidance and resolving queries.

Human Resources Administration

• Coordinate documentation for new starters and leavers, including right‑to‑work checks.
• Maintain accurate employee records across HR systems and master spreadsheets.
• Administer holiday entitlements, pro‑rata calculations and service‑based enhancements.
• Monitor sickness absence and trigger alerts in line with organisational policy.
• Act as first point of contact for routine HR queries and provide basic workforce reporting.
• Support day‑to‑day HR administration to ensure smooth organisational operations.

Financial Management & Reporting

• Support the Head of Finance in producing high‑quality, timely financial management information.
• Prepare monthly cost centre reports and ensure journals are accurate and submitted on schedule.
• Oversee sales ledger activity, ensuring invoices are accurate and income is received promptly.
• Identify and escalate financial risks or issues as they arise.
• Contribute to business case development and continuous improvement initiatives across teams.

The Union’s mission is to represent, support and empower students by championing their voices and interests at every level. Rooted in our values that we care for each other, we are better together, we share success and we are positive, we work to ensure every student feels included, supported and able to thrive. Through advocacy, collaboration and student‑led activity, we create opportunities for students to shape their experience, overcome barriers and make a positive impact within the University and beyond.

Employability Events and Partnerships Manager

London, Greater London (Hybrid)

£32,190 per year

Full-time

Permanent

Job description

If you share our vision that ‘every young person should be supported to gain the confidence, independence and skills they need for a better and brighter future’ we might have the perfect role for you!

ThinkForward is recruiting an Employability Events and Partnerships Manager to aid our team in delivering our unique programme supporting young people into further education and employment. If you….

• Have a keen enthusiasm for working with young people and facilitating engaging and inclusive employability activities to equip ThinkForward young people for further education and sustained employment​

• Are process driven and organised, with experience in planning and delivery across multiple programmes and projects ​

• Possess the ability to develop new and maintain our strong external business partnerships that support the delivery ​of employability programmes

• Can influence ThinkForward’s careers advice through expertise and insight around the local educational and employment landscape​

• Have the skills to use data to plan, analyse and evaluate employability and progression activities ​

• Can lead on cultivating and onboarding new business partnerships in the London area

…then please click on the attached job pack for our role description and information pack for more details about ThinkForward and the role you could play, then apply via CharityJob with your CV and cover letter. Your cover letter should answer the following questions: 

1. Can you share an example of where you have project managed and delivered employability events or programmes, such as ‘ready for work’ activities?

2. Describe your experience of building and maintaining relationships with external partners, such as employers or corporate organisations, to support employability outcomes.

3. How have you used data, local labour market insight, or feedback to plan, deliver, and improve employability activities or progression programmes?

4. Can you give an example of how you have worked collaboratively with internal teams and external partners to deliver successful employability initiatives?

Communications & Engagement Coordinator

We’re looking for someone with strong writing skills, confidence working across digital channels and an interest in student engagement, communications and storytelling.

You’ll support the delivery of clear, effective and engaging communications that help students better understand and connect with the Guild’s work.

Contributing to communications activity across a range of channels, you’ll helping showcase student voice, campaigns and organisational impact through accessible and audience-focused content. The role includes supporting internal communications, proactive PR activity and translating complex topics into clear and engaging messaging for student audiences.

Working with staff and student Officers, you’ll support the planning and delivery of campaigns, identify opportunities to improve engagement and contribute to a joined-up approach to communications across the organisation. You’ll also help protect and strengthen the Guild’s reputation through clear, responsible and consistent communications.

The Role
Role: Communications & Engagement Coordinator
Hours: 35 Hours (to be worked flexibly)
Salary: £26,586 to £30,142 p/a
Contract: Full Time, Fixed Term until July 2028
Location: Exeter/Hybrid 

Who are we?
Exeter Students’ Guild is the University of Exeter’s students’ union, led by students for students. We’re an independent charity, offering a wide range of opportunities, services and support to help students get the most out of their unique journeys at university. This includes everything from social activities to making sure things are going well on their academic course. We have over 300 student groups and all of our work is led by, and in the best interest of our members.

The Guild is a truly rewarding place to work. Our talented and passionate staff make a real difference to the lives of students every single day, working together to achieve the Guild’s purpose: to shape an excellent student experience for all students at Exeter by empowering them to take their place in the world and make a positive difference. We are looking for people who recognise that the Guild is student-led and share a genuine passion for student engagement and empowerment. If you share a commitment to our values and want to be part of a radically inclusive organisation with a seriously exciting future ahead, we can’t wait to hear from you.

What will you bring?

• You’ll have some experience in delivering communications across multiple channels and working with the press and media.
• You’ll be able to write for different audiences, build relationships and manage a range of projects.
• You know how to simplify complex messages and use data to improve communications. 

We offer lots of great benefits including enhanced family pay, at least 6-weeks’ holiday, sustainable travel incentives, access to exclusive discounts and perks and a free confidential advice service. We’re committed to helping you achieve a healthy balance between your work and home life through a real commitment to flexible and hybrid working. We also provide access to great development opportunities, including a personal development budget for you to spend on sharpening your skills. We’ll also help you to gain valuable experience, ensuring that you have opportunities to grow your career both here at the Guild and beyond. 

Inclusion is central to the Guild. We approach our work collaboratively, empower our people and celebrate our uniqueness. If you’re driven to empower others and achieve great things, you’ll fit right in. Our people are proud of who they are and value each other’s differences, and we are committed to creating a diverse community that is radically inclusive of race, gender, age, religion, identity and experience.

To find out more about this role and working with us, please visit our website.

For general enquiries, please contact us using the details on our website. 

How to Apply?

Please submit your application via our recruitment portal. You will need to provide an up-to-date copy of your CV, and answer the following questions related to the person specification for the role:

1. Please tell us about a time you created communications or content for a specific audience. How did you decide on the approach, tone and channels you used?

2. Please tell us about any experience you have supporting media, press or public-facing communications activity. What was your role and what did you learn from the experience?

3. Tell us about a time you worked with others to plan or deliver a campaign, project or communications activity. How did you manage priorities and collaboration?

Please note:

• We will contact you to let you know the outcome of your application. This can sometimes take a few days.
• You must be able to provide proof of your right to work in the UK before starting work with us. We are not currently able to sponsor employees requiring a visa.
• Applications received after the above closing date will not be considered.

A message from your new Manager

Emma Bayes, Communications Manager

If you'd like an informal chat with me to find out more about the role, the team and what we’re looking for in our Communications & Engagement Coordinator, you can get in touch with me via the details on our website.  I would love to hear from you!

Dates for your Diary

• Closing Date: 17:00, Monday 15 June
• Shortlisting: Thursday 18 – Friday 19 June
• Interviews: Tuesday 30 June – Wednesday 1 July

We are recruiting an Education Programme Manager who will support the development and delivery of education materials and teacher training content at The Politics Project.

About The Politics Project

The Politics Project supports young people to use their voice by giving them access to brilliant democratic education. They work with young people, teachers, youth practitioners and politicians to help them learn about, teach and actively participate in democracy. The Politics Project works across the UK with over 3,000 schools and youth groups and 400 politicians, reaching 95% of UK parliamentary constituencies.

The Politics Project also leads the Democracy Classroom Network, a network of over 100 organisations across the democracy, education and youth sectors which support over 3,500 teachers and youth practitioners to engage young people in democracy.The Network's website is a one-stop shop resources bank of educational materials on politics and democracy.

About the role

Working with the Head of Education and Content, the Programme Manager will support teachers and practitioners to engage their students in elections and democratic education, helping schools and colleges get ready for the lowering of the voting age to 16. 

The post holder will support the design and adaptation of resources, practitioner training, events and activities as well as manage relationships with the schools and colleges.

This is a fast-paced role in a friendly, supportive and growing team. The role has a six-month probation period. The hours of work are 37.5 hrs per week.

The Politics Project is based in London, and the post holder will be expected to work from the office at least one day a month. The role may require occasional UK travel and some evening/weekend work, for which time off in lieu will be given. 

Key responsibilities

Working with the Director and the Head of Education and Content, the post holder will:

• Support the collation, sourcing and design of learning resources for school and college teachers to use to support their students to engage in elections and democracy.

• Be responsible for relationships with several schools and colleges, building and deepening those relationships. 

• Deliver training for teachers and practitioners around elections and democratic education.

• Coordinate and administer workshops, webinars, conferences, and online learning opportunities for educators.

• Oversee evaluation and monitoring, producing reports where required. 

Benefits

• 33 days’ annual leave including three days off between Christmas and New Year, in addition to Bank Holidays. 

• 4% employer pension contribution.

• 2 working days / 15 hours of volunteer leave a year.

• Cycle to Work scheme.

• Professional development and training opportunities.

• A warm, inclusive and values-led working environment.

• The opportunity to make a real difference to young people’s lives, helping them to develop the skills and knowledge they need to give them a voice in their society and shape their communities.

About you

You will have a passion for democratic education and have experience of working with schools and colleges or supporting teachers or practitioners.

You will be a self-starter, comfortable setting their own pace of work and managing their deadlines with only some supervision. You can form good relationships with a range of people from different backgrounds and perspectives. You can problem solve and be flexible to meet stakeholder needs. 

Above all, you have outstanding project management, organisational and administrative skills, with the ability to work under pressure and identify priorities. You will effectively deliver against set targets to agreed deadlines.

In accordance with our Child Protection and Safeguarding procedures, this position requires an enhanced DBS check that we will provide.

Skills and experience

We are particularly interested in hearing from applicants with experience in the UK Further Education sector. 

Essential

• Excellent communication skills, both written and spoken.

• Strong facilitation skills, both online and in person.

• Relationship management experience.

• Knowledge of, and an interest in, UK politics. 

• Understanding of the wider UK education system.

• IT literate. In particular, you can use Google office software.

Desirable

• Experience of developing learning materials and training resources for schools.

How to apply

Please apply via Charity Job with the following:

• Your CV (no more than two pages).

• A supporting statement of no more than one A4 page, setting out how your experience, skills and knowledge meet the person specification and why you are drawn to this role.

The closing date is 11:30pm, Saturday 20th June 2026.

Screening calls are planned for the week beginning Monday 29th June, with interviews to follow in early July.

Anticipated start date will be August or September, depending on notice period.

An exciting opportunity to lead Jamie’s Farm’s social media and storytelling, helping more people connect with our mission and the lives of the young people we support. At a time of growth for our charity, we are looking for a Communications Manager – Social Media & Storytelling to join our team. You will lead our organic social media across core platforms and create authentic, engaging stories that capture not just what we do, but why it matters.

What is Jamie’s Farm?  Jamie’s Farm is a charity that runs therapeutic farm-based programmes for young people who are struggling to thrive at school or at home. Through residential visits to our working farms, we provide a nurturing environment where young people can reflect, build confidence, and develop the resilience they need to overcome personal challenges.  As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.

More about the role:  As Communications Manager – Social Media & Storytelling, you will lead our organic social media and storytelling from idea to publication. Building relationships across Jamie’s Farm, you will help identify the moments, stories and voices that bring our work to life, and develop content for different channels and audiences. You will also lead the creation of external newsletters, and make thoughtful use of digital tools and AI to enhance your work.

About you:  We are looking for someone with experience managing social media and a strong instinct for identifying and developing compelling stories. You will be confident creating engaging short-form content, highly proactive, and comfortable working at pace while maintaining quality. You will also be an excellent relationship-builder, able to work across teams and build trust quickly in order to capture authentic moments and stories.

You will be comfortable using digital tools and will understand the importance of safeguarding, consent and representing young people with dignity and care. Most importantly, you will bring strong alignment with Jamie’s Farm’s mission and a passion for helping more people connect with our work.

This role could suit someone with broader communications or content experience who is excited by the opportunity to focus on social media and storytelling in a mission-led organisation.

Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.

Role Purpose

To ensure the organisation runs professionally and smoothly through maintaining its financial and accounting control functions in line with policies and requirements, and that financial information for internal and external use is available and accurate.

Role Overview

This role will be located at Salford Students’ Union. Working arrangements are hybrid. The majority of the day will be spent working on systems, and will also be a key point of contact for non-finance colleagues. The team are supported by a shared finance leadership structure operating across three Students’ Unions in Manchester. The key systems are Soldo (expenses), Approval Max (purchase orders), Square (EPOS) and Xero (accounting). The team are also working on a review of systems and may be making system changes in the coming months. There will be an opportunity in the coming months to gain experience of system and process development.

Main Responsibilities and Activities

• Accounts Payable/Receivable:
  • Processing invoices, matching purchase orders, reconciling central billing statements and following up on payments.
  • Ensuring credit notes have been authorised and properly coded (including VAT), following the process from purchase right through to payment.
  • Sales ledger and commercial services support, including raising sales invoices, debt chasing and reconciliation of the daily sales postings between the EPOS system and accounting software.
• Expenses: Managing and processing student group & employee expense claims.
• Payroll: Preparing monthly payroll information for submission to the external payroll provider, including collating casual staff time sheets and all starter and leaver information.
• Month end processes: ensuring all ledgers are closed in line with the month end timetable, contributing to month processes such as expenditure accruals.
• Balance sheet: Reconciling key control accounts including bank accounts, sales postings, credit cards, Soldo card transactions and supplier statements monthly.
• Treasury management: Bank liaison (including updating mandates, signatory details, etc), bank reconciliations, posting of bank receipts and payments.
• Audit: Responding to audit sampling transactional related requests for information.
• Systems: Ownership of key finance system processes and contributing to the development of new finance processes.
• Other finance duties: other finance duties commensurate with the level of the role.
• Liaison with managers and staff members regarding spend against budgets, and payroll enquiries.
• Liaison with finance team members regarding process improvements and new requirements.
• Working with the Student Opportunities team to ensure a high quality finance service is offered to student groups Develop and maintain relationships with colleagues throughout the Union, University and other external partners.

Person Specification

Knowledge and Experience

• Experience of working with finance and connected systems such as EPOS and expenses.
• Either AAT or qualified by experience in a transactional finance role.
• Previous experience of working in a transactional finance role supporting activities such as:
  • Purchase ledger
  • Sales ledger
  • Expenses
  • Balance sheet reconciliations

Skills and Abilities

• Attention to detail: accuracy in data input, ensuring correct accounting treatment for all financial transactions.
• Communication: the ability to communicate key finance processes to non-finance colleagues and offer a great finance service to colleagues and students.
• Organised: ability to manage own time effectively ensuring all key financial deadlines are met.
• Managing queries: ability to investigate and resolve queries from non-finance colleagues as they relate to the scope of the role.
• System focused: adapts easily to new systems and is able to troubleshoot system challenges and issues.

Values and Behaviours

• A demonstrable commitment to Salford SU’s values, mission and purpose.
• A strong commitment to championing equality, diversity and inclusion.
• Comfortable working in a democratic, student-led environment and being an enthusiastic advocate for student voice and representation.

Looking for a charity role where children and families are treated with warmth, curiosity, and compassion?

Ready for a role where operational leadership means noticing the details, solving problems early, building strong systems, and helping a busy service run smoothly and thoughtfully?

Looking for a thoughtful values-led organisation where kindness and accountability go hand in hand?

This is what our children and parents could soon be saying about the service you help lead …

‘I feel like some of the darkness has turned to light’.
‘It’s like an egg has been opened up and all the good is coming out…. Life feels like it is on the right track’.

We need you and more importantly, our children and young people need you!

Join our lovely children’s mental health charity team as Service Lead for our specialist part-time alternative provision, supporting children and young people with EHCPs whose needs sit in the intersection of SEND and mental health.

We are looking for someone who can quickly understand and work within the Love Squared ethos and approach, while bringing strong organisational leadership, warmth, and consistency to the service.

This role would suit someone who is perceptive, highly organised, and proactive, with the ability to quickly understand complex situations and keep a busy service running and developing smoothly and thoughtfully.

You will need strong organisational skills, fantastic attention to detail, and love problem solving, and proactively manage multiple moving parts with love and imagination. 

It will suit someone who wants to take real ownership of making things work well! 

A little bit about Love Squared …

Our vision is a society where imagination, love, and kindness are the everyday words that people associate with child and family services. It is a vision where young people can walk into their futures with joy. We want to bring love to children and families’ services. We don’t think it’s enough to care a bit, you have to care a lot if you want to transform outcomes.

We want to change the national landscape of how children experience the mental health system, putting kindness at the forefront of every interaction. Building awareness, starting a movement, hearing the children’s voices and those of their loved ones: we want to transform the experience of those impacted by mental health.

We are on a mission to ensure that no child has to lose out on a world of potential because of mental health. We don’t have magic wands, but we do believe that every child and family has the right to get services designed and delivered for their individual needs, and with love and imagination. Everyone has a right to have their story remembered and treated with curiosity and sensitivity.

We directly deliver imaginative, and carefully case managed services for children and young people with social, emotional, and mental health needs (working in the intersectional needs of mental health and SEND). We do this through our work as a specialist non-school part-time alternative provision for children with education, health and care plans (where this particular advertised role sits!) and through our Glow services where we provide a number of therapeutic projects such as our children’s listening helpline, Drop the Pressure, online mentoring projects such as Transitions, Game On and Remix, 1:1 counselling and mentoring in schools, and therapeutic mentoring workshops in schools as well as holiday groups in nature, and with cooking and a range of other activities. We believe that you can’t change outcomes without looking at issues holistically and thoughtfully. For us it’s about long-term change.

As our new services lead for (outreach ALP), you will help us continue seeking to make three key differences for our children and young people: Improved mental health, Reduced social isolation,  Increased ability to thrive in education

The Role

Our Outreach (part time ALP) service will deliver services to around 45 children and young people at any one time over the next academic year. Our young people are often neurodivergent, have SEND and/ or mental needs such as anxiety, OCD and other diagnosed or undiagnosed needs. Many have very supportive and involved families and parents/ carers who also deserve our empathy and support, and many have had difficult childhood experiences and might be really struggling with loneliness and social isolation. The funding for outreach comes primarily from individual children’s EHCP’s and we design careful and thoughtful packages of education and wellbeing provision with an emphasis on therapeutic and trauma informed work. This is usually commissioned through local authorities (we work with a number across the South West and in London) and can also be commissioned by social care and NHS. The work with the children is delivered by a team of around 25 education and wellbeing practitioners. We usually deliver services in the home and the community and for many of our young people, who are usually not in school - we are key professionals, mentors and cheerleaders in their lives, delivering usually around 12 hours a week of services for each child as a part time ALP. Partnership work and safeguarding are day to day features of the services as is building supportive mentoring relationships with practitioners ensuring they have the right support, training and supervision to fulfil their roles and feel happy and supported, and building warm, nurturing relationships with families and wider stakeholders. 

We have a clear idea of our objectives for this service for next academic year (we want to make it even more amazing for the children and young people) and we need someone who will be truly excited about running day to day and the year to year. This is a key operational leadership role within a busy and fast-paced service requiring someone who is highly organised, proactive and fast on their feet - its that ‘head, heart and hand’ approach driving positive action and strategically aligned change across the service whilst holding their own case load, and able to maintain oversight of multiple complex moving parts, while ensuring children, families, and practitioners feel nurtured, inspired, and well-held.

In this role, you will:

• Oversee the day-to-day running of the Outreach (ALP) service reporting and ensuring on monthly and year to year deliverables. 

• Manage relationships with children, professionals, families and practitioners dealing with cases from referral onwards, by phone, face to face and by email, and to be in proactive and sensitive communication including with professionals and vulnerable children and families. This will  often require imagination, quick wit, empathy, and diplomacy to resolve. 

• Take an active role in strategic problem solving; being able to think about what issues might come up, what lies behind the words or the data, and what needs to be done to reassure, and move things forward successfully. 

• Collate and analyse a range of systems and data (quantitative and qualitative) with a view to improvement in communications, systems and processes and will make these improvements happen in the service and ensure they are embedded and become consistent.

• Deliver services which have meaningful long term impact for the children, but always be proactively seeking to do more and to make them better.

• Have confidence in dealing with conflict and disagreements, ensuring that the children and families voices are heard and working positively with our partners.

• Lead on personalised and holistic case management including initiation, planning, execution, monitoring/control and closure across children’s cases. 

• Proactive commitment to safeguarding best practise and information sharing including commitment to Love Squared safeguarding procedure including acting as Deputy Safeguarding Lead and attending relevant multi-agency meetings. 

• Effective risk-management for service and individual children/ young people in liaison with other stakeholders.

• Manage practitioner and other relevant recruitment so that capacity is carefully managed across the service.

• Support and improve service design, delivery and best practise for the children including running regular team meetings for each placement, individual and group supervision, and providing wellbeing support for practitioners. 

• Ensure that additional and joined up support is sought and achieved as needed to meet the children’s needs and that this is proactive as much as possible rather than reactive. 

• Ensure that reporting, planning, and other documentation both for individual children and at service level is compliant, to a high standard and well organised and managed. 

• Support the ongoing development and sustainable growth of the service in alignment with the Love Squared ethos and approach

• Line manage and supervise Case Manager(s) and supervise and mentor the practice of the practitioners. 

• Help ensure children and families experience services that feel thoughtful, imaginative, loving and genuinely supportive.

• Undertake other duties in the charity as required, being a willing and nurturing colleague and team member, supportive of senior leadership as well as practitioners and other team members. 

This role needs someone who:

• Enjoys managing/ leading services proactively, creatively improving service design - joining up the dots and seeing how things could run smoother and better for our beneficiaries and for the charity while understanding why strategic alignment and keeping ethos already in place and special. 

• Love to solve problems - the little ones, the bigger ones and enjoys a thoughtful challenge, often at pace! 

• Notices when things are starting to drift and acts early to solve,  - using learning from individual scenarios to create solutions at service level. 

• Can manage multiple moving parts calmly and thoughtfully. 

• Combines strong systems thinking with warmth and empathy, and loves working with people including team and parents/ carers - supporting and nurturing with love and kindness. 

We are looking for a wonderful person who has experience in:

• Significant experience working with children and young people with SEND and/or social, emotional and mental health needs

• Strong safeguarding knowledge and confidence managing complex safeguarding situations with best practice reflective practice

• Experience overseeing or coordinating front line educational/ health or other relevant case-managed services or provision

• Experience supervising, supporting, or line managing staff and frontline practitioners/ education or mental health teams

• Strong project management, operational, and administrative skills

• Excellent organisational skills and the ability to manage multiple moving parts within a busy service

• Ability to organise, coordinate, and maintain oversight across multiple workstreams, timelines, and priorities

• Confidence developing and improving operational systems and processes

• Ability to quickly process information, prioritise effectively, and proactively problem solve

• Experience building strong, warm and compassionate relationships with parents and carers

• Strong written and verbal communication skills

• Confidence using systems, tracking information, and maintaining clear oversight of delivery, actions, and timelines

• Ability to identify opportunities for improvement and contribute to the ongoing development of services and systems

• Comfortable taking ownership of operational improvement and helping services grow sustainably over time

• Ability to work within an established relational and values-led approach while helping strengthen and refine service delivery

• A proactive, thoughtful, and emotionally intelligent approach to leadership and service management

• A belief in trauma informed,child-centred, and holistic approaches using a variety of tool kits to supporting children and families

Qualifications (Desirable, not Essential)

• Relevant qualification in education, SEND, mental health, youth work, social care, counselling, psychology, or a related field, or in project management/ operations or organisational development

Most importantly … 

You will align with our key values of:

• Love, imagination, Nurture, and Brave. 

Our team commits to these in all their interactions and through our code of conduct and behavioural framework as part of our wider safeguarding culture and best practice.

So why work for us?

Our work is sometimes challenging and tender, but it is also enriching, rewarding and we are always looking for your vision and input as we grow as a charity. 

Benefits

• 29 days annual leave plus public holidays

• Pension: 3% employer contribution, 5% employee contribution

• Flexible working as much as possible around service needs and opportunities for home working for at least some of the week (specifics to be agreed). 

• Free access to on-demand and structured counselling plus mental health resources via Spill.chat employee assistance scheme

• Collaborative working with a supportive, warm team and colleagues. 

We want everyone at Love Squared to love working for us and feel like they are an ambassador for the charity, spreading the word about what we do and the impact we have, for the sake of the children and families we serve, and we will celebrate each and every achievement with you from the tiny (they said ‘hello!’) to the big ones, as well as the tougher moments - we work as a team, supporting and nurturing each other. 

Most importantly, it’s this: 

‘Your work has been life changing, and in each conversation we feel so listened to’

Some important things! 

An application form is required as part of the recruitment process (we can’t accept just a CV!) and any appointment to joining our team will involve appropriate safeguarding checks for regulated activity with children and adults in line with our safer recruitment process such as appropriate DBS and other relevant safer recruitment checks, as well as being able to demonstrate right to work in the UK and you would be required to sign up to the DBS update service and have or obtain an appropriate DBS check for working with children and vulnerable adults. 

We may also carry out proportional online searches on candidates who are shortlisted for interviews. 

Please be aware that this post is exempt from the Rehabilitation of Offenders Act 1974 under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.  It is an offence to apply for the role if the applicant is barred from engaging in regulated activity relating to children. 

Shortlisted candidates will be asked to complete a confidential self-declaration form of their criminal record and other relevant checks as part of our safer recruitment process.  Please note that we operate a positive disclosure policy for cautions and convictions and historic convictions that are not related to offences against children or vulnerable adults, Love Squared would normally be willing to undertake a careful risk assessment with the applicant’s permission before coming to a decision about whether the application can be taken further.  

The interview process will include more than one stage, and please be aware that there might be two stages to the interview process and a short written/ relevant task. 

Due to capacity (we are a busy charity with a small team!) we are so sorry (and we really mean this) but we unfortunately cannot offer feedback to candidates who have not been shortlisted (eg. where we don’t progress an application form to the next stage). 

We're committed to equality of opportunity and welcome applicants from under-represented groups, diverse backgrounds, and those who don't always get their voices heard. If you have any access requirements or need reasonable adjustments in the recruitment process, then please let us know, and we'll make every effort to ensure these are supported. 

Do you want to work as part of a small team to deliver sessions and empower adults with learning disabilities and autism? We are looking for a dynamic and enthusiastic team player to join our team as an Assistant Facilitator. 

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes helping adults with learning disabilities, autism and other support needs become more happy, healthy and independent. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen. 

You’ll help people build the life skills they need to make positive long-term changes. You’ll support our students in small sessions providing individualised attention to students, both at our training centres and out in the community. You’ll help our students achieve their personal objectives and keep learning in an engaging, fun and stimulating way. 

Main responsibilities

• You’ll work flexibly to support students to engage in a variety of projects and classes
• You’ll be responsible for completing daily administrative tasks including recording student learning and maintaining wellbeing records
• You’ll provide flexible delivery support, delivering whole or part sessions as and when needed
• You’ll independently set up, plan and lead free time activities 

Who we’re looking for

• You’ll have experience working within social care and providing services directly to adult with learning disabilities and autism (paid or unpaid)
• You’ll demonstrate experience in leading classes, project activities and/or sessions without support
• You’re an excellent communicator, someone who listens with great patience and empathy
• You’re able to inspire trust and confidence, always behaving with integrity and honesty
• Most importantly, you share our strong commitment to the inclusion of disabled people in society, you believe in equality for all

Why work for us?

Share is committed to empowering disabled people. You’ll make a difference every day, helping people to live as independently as possible.

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees.

We won employer of the year at the Wandsworth Business Awards in 2019 and we hold gold Investors in People accreditation. This means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life.

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you.

How to apply

We actively encourage applications from people from minoritised ethnic communities and with lived experience of a learning disability and/or autism. This is because we believe our staff should reflect the diversity of our student body wherever possible in order to provide the best possible service.

Please send us your CV and a cover letter. In your letter, please tell us:

1. What is your experience of working with SEN adults in a training capacity?
2. What is your understanding of behaviour that challenges?
3. What are your top three qualities that make you an excellent Assistant Facilitator? 

Please send us your CV and cover letter or apply through our website.

If you would like to have chat about the role or visit us prior to applying, please contact a member of the HR team.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please contact us. 

Our privacy policy for job applicants can be found on our website. 

We look forward to receiving your application. 

Unifrog’s mission

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. 

The role and your key responsibilities

As an Account Manager, your role is to make sure that all partners in your area are supported and equipped to make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.
You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Hertfordshire, North London or Cambridgeshire for this role.

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges, delivered remotely or in person. Also deliver impactful training webinars to our wider UK school and colleges network.

• Work with your partner Area Managers to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse platform usage across partner schools and colleges, identifying partners that need additional support and proactively delivering tailored solutions to increase their engagement with the platform.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD training events on behalf of Unifrog.

What we’re looking for

• Excellent communication skills, both written and verbal, with the confidence to build rapport over email, phone and video calls.

• Strong relationship-building skills, able to engage and support a wide range of stakeholders professionally and positively

• Highly organised, able to manage multiple priorities and maintain excellent attention to detail.

• A proactive and solutions-focused approach, with the confidence to take initiative and adapt to different partner needs.

• Active listening and objection handling skills.

• Confident in delivering engaging presentations and training sessions, remote and in person.

• Able to use data and trends to drive forward positive outcomes.

• A background or interest in education and careers guidance would be an advantage, although isn't essential. We welcome applicants with transferable skills from other sectors. 

You will be joining a team of highly motivated and collaborative people who are passionate about our mission of helping students to find the best next step for them after school or college. If this excites you and you’re an energetic person who is willing to learn and get stuck in, then we’d love to hear from you.

Working together

You’ll work closely alongside Area Managers in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

On our jobs page you’ll find a full list of the benefits we offer our team, including:

• Mission focussed - Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.

• Growing company - Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Growing individually - Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Have impact - Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £38,332 per annum pro rata (Grade B), plus commission and car allowance. 

• OTE £45,000 (pro rata).

• Maternity cover - 9 months. 

• 28 days paid holiday per year (plus bank holidays) (pro rata).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in Hertfordshire, North London or Cambridgeshire. 

• Home based with some travel to schools and colleges in your regional area.

• Start date: w/c 7th September 2026.

• To discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

• Deadline: 10:00AM (BST) Thursday 11th June 2026. 

• Stage 1: Application form (~1 hour) ✍️

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
• ii. Tell us about a time when you had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

• Stage 2: Phone task (15 minutes) ��

• A short role play task over the phone. We will schedule these tasks throughout the application window.

• Stage 3: Video call interview (1 hour) ��

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).

• Video call interviews will be held on w/c 22nd June 2026.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI-generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring. You can find more details and our full policy on AI in applications here.

Inclusion and diversity at Unifrog

• How we communicate - Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• Embedded EDI - As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable. To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

Recruitment processes

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

Role Overview

In this role you will be responsible for office management and administrative support across Pembroke House’s work, from supporting governance functions, to leading on Hall Hire bookings and supporting programmes in our buildings and in the wider neighbourhood. 

You will be passionate about delivering and improving our processes to streamline our work, and enjoy bringing your skills in organisation and process management to a vibrant team. You will be comfortable multi-tasking and shifting priorities when needed on tasks such as answering the phone, ordering supplies, organising the logistical details of room hire and supporting the delivery of events.

Person Specification

The person we appoint to this role will have a passion for organisation and the smooth management of processes. You will enjoy working with a range of people including residents of all ages and backgrounds.  As a member of a small and enterprising team you will also be ready to muck-in to support others as required.

You will be able to manage competing demands on your time as you will be working in a fast-paced office environment. You will have an eye for detail, the drive to see tasks through to completion and be confident working unsupervised for some of the time. 

You will take on responsibility for ensuring that hall hirers get what they are expecting, and must be confident and able to be firm when you know we are unable to fulfil a request. In addition you will oversee the Pembroke Academy of Music, ensuring that it continues to be an efficient and joyful programme. 

If this role is done well you will embed a solid foundation from which our work can flourish. You will be a key external voice and face of Pembroke House and will sit at the heart of a dynamic team, ensuring that visitors are welcomed, enquiries are dealt with efficiently and that information flows effectively through the organisation.

Pembroke House

Pembroke House is a neighbourhood organisation. We are working towards a connected, just and thriving Walworth. We believe in the power of a neighbourhood to tackle our biggest social challenges.

We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Shocked by growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities. We continue to share a building with St Christopher’s church, which has its routes in the same student settlement.

For over 130 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.

Application Deadline: 9am Monday 6 July 2026 Please note we will be shortlisting and interviewing potential candidates throughout this period.

Shortlisting by Nina Feldman and Sally Carr: Week of 6 July

Interviews with Michal Beno and Tara Mack: Week of 13 July

You will be required to complete a short IT test if you are invited to an interview, and have an opportunity to meet some other members of the team.

Welcome to Ada!

At Ada, the National College for Digital Skills, our mission is to educate and empower the next generation of diverse digital talent. Through the quality of education we deliver, the depth of our industry partnerships and focus on diversity, we are changing the face of the tech sector, expanding the talent pipeline and transforming lives.

We are a specialist Further Education college, where every 16-19 student takes Computer Science and all of our diverse Higher Level and Degree Apprentices work in skills shortage disciplines in innovative, blue-chip companies.

The digital skills gap is costing the UK economy an estimated £63 billion a year in lost GDP. Ada seeks to fill this skills gap by equipping young with the skills industry actually needs.

Ada was announced by the Prime Minister in December 2014; England’s first new FE College since 1993 and since then we’ve gone from strength to strength including a Good with Outstanding features in our first Ofsted Inspection.

16-19 Provision:

As of 2024, we have 187 16-19 students enrolled. Our most recent results are outstanding; 39% of A level results at A*- B and 74% achieving at least one Distinction or better in their externally assessed Computing BTEC. This makes us the best education institution in the country for this BTEC.

Degree Apprenticeships:

Across our London Victoria and Manchester Ancoats campus, we have 363 apprentices currently enrolled on our Higher and Degree Level Apprenticeships. We specialise in five disciplines at present: software development, data analytics, tech consultancy, cyber security and business analysis, working with a wide range of SMEs and corporate organisations such as PwC, Bank of America, Deloitte, Clearscore, Just Eat, Capita, MHRA, Booking,com and Salesforce.

At present 38% of our learners are female, 51% are from ethnic minority backgrounds and 50% come from low-income households compared to national averages of c. 20%.

This is an exciting time to join Ada with our new state-of-the-art campuses in Victoria, London and Ancoats, Manchester. We’re passionate about building a supportive, values driven environment for both our students and staff.

Post Title: Learner Experience and Inclusion Officer

Nature of the Role: Full-time, Permanent

Reporting to: Assistant Principal- Head of Learner Services

Annual Salary: £28,000- £31,000 (DOE)

Pension: Aviva Pension Scheme

Holidays: Largely in line with local authority term dates (October Half term- 2 weeks)

Location: London Campus- Victoria

KEY ASPECTS OF THE ROLE & MAIN DUTIES AND RESPONSIBILITIES:

I. Learner Experience and Inclusion

●Lead student voice and engagement initiatives, delivering a dynamic programme of assemblies, enrichment activities and student-led opportunities.

●Coordinate weekly enrichment clubs and lunchtime activities to enhance student participation and wellbeing.

●Build positive relationships with students, parents and carers to create an inclusive and supportive college environment.

●Support the implementation of the college’s inclusion strategy, ensuring high standards of student support and participation.

●Facilitate student forums, surveys and focus groups, working closely with curriculum teams to strengthen learner engagement.

II. Student Finance and Administration

●Administer student bursaries and financial support, providing guidance to students and responding to learner and parent enquiries.

●Work with Finance and Attendance teams to manage student finance processes through Applica and ensure timely bursary payments linked to attendance.

●Maintain accurate records of support interventions and financial assistance on college systems.

●Promote financial wellbeing and literacy through assemblies and enrichment activities.

III. Attendance and Engagement

●Support the college’s attendance and engagement strategy, identifying and responding to persistent absence and disengagement.

●Monitor attendance and punctuality, escalating concerns to relevant staff and leaders where appropriate.

●Collaborate with pastoral and attendance teams to improve punctuality and student engagement, including parent/carer meetings where required.

IV. Pastoral Support and Personal Development

●Provide pastoral support, advice and guidance to students, helping them overcome barriers to success.

●Contribute to safeguarding processes, reporting concerns to the Designated Safeguarding Lead (DSL) and Welfare team.

●Monitor the progress and wellbeing of assigned students, implementing interventions to support achievement and retention.

●Support Sixth Form induction, enrolment and behaviour management processes.

●Develop and deliver diverse enrichment and personal development opportunities, including community projects and student-led initiatives.

PERSON SPECIFICATION

Education/Qualifications

●GCSE English and Mathematics at Grade 4 or above (or equivalent)

●Level 3 qualification in Education, Youth Work, Social Care, Student Services, Business Administration, or a related subject.

●Evidence of continuing professional development relevant to attendance or learner support.

DESIRABLE

●Bachelor’s degree in one of the following areas, education, youth and community work, sociology, health and social care.

●Level 4 or 5 qualification in Advice and Guidance, Safeguarding, Inclusion, or Education and Training.

●Mental Health First Aid qualification.

●Safeguarding Level 2 or 3 training.

KNOWLEDGE

●Student finance/bursary processes for vulnerable learner support funding.

●Attendance monitoring and intervention strategies.

●Inclusion and widening participation.

●Safeguarding and well-being practices.

●Personal development.

●Behaviour and Attitudes.

●Using student record systems or MIS platforms (Desirable Knowledge)

EXPERIENCE

●Minimum of 1 year’s experience of working with children and young people who my face barriers to learning or engagement

●Ability to build positive professional relationships with learners/parents, carers and external agencies

●Understanding of digital learners and industry culture (Desirable)

Skills and Abilities

●Good written and verbal communication skills

●Ability to work independently

●Positive communication and listening skills

●Patience, tolerance and sensitivity

●A mature and non-judgemental outlook Enthusiasm, energy, and a sense of humour

SAFEGUARDING

The successful candidate will be required to apply for a Disclosure and Barring Service (DBS) check when appointed to the post.

EQUAL OPPORTUNITIES

Ada, the National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:

• To provide and promote equality of opportunity in all areas of its work and activity;
• To recognise and develop the diversity of skills and talent within its current and potential community;
• To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
• To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation.

APPLICANTS WITH DISABILITIES

Ada, the National College for Digital Skills is keen to increase the number of disabled people it employs. We therefore encourage applications from individuals with a disability who are able to carry out the duties of the post. If there is anything in this regard that you would like to discuss in relation to your application please contact .

SPONSORSHIP

Sadly, we are unable to offer sponsorship for this role, so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.

Thank you for your interest in Ada, the National College for Digital Skills.

CLOSING DATE: 17th June 2026 Candidates' applications will be reviewed on a rolling basis, early applications are advised.

Good Luck with your application!