Support Group General Volunteers Volunteer Roles
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About CARAS:
Community Action for Refugees and Asylum Seekers (CARAS) is a charity that supports refugees and people seeking asylum who live in south London, helping them to play their full part in the community. We offer a range of individual and group support to improve the holistic wellbeing of people who have a background of forced migration, providing them with tools to build lives filled with value, meaning and purpose in the UK. Our activities for adults currently include: ESOL classes (English for Speakers of Other Languages), a creative writing workshop, drama group, yoga and gardening project.
About the CARAS ESOL Team:
COVID has posed unprecedented challenges to refugees and people seeking asylum in London. Many of those we meet have arrived alone in the UK and have been living in contingency accommodation for many months. Our ESOL team offer English language classes to adults at a wide range of levels. This provides vital skills, opportunities and social contact and is crucial for enabling people to attend college and access other services in the future.
About the Role:
CARAS is looking for volunteer ESOL Teaching Assistants to support our online Zoom classes on Tuesday mornings:
Entry 1 class: 10 to 11.30am
Entry 2 class: 11.30am to 1pm (plus a 15-minute debrief)
You are welcome to apply to volunteer in one or both classes. Please note that ESOL classes do not run during school holidays, and we follow Wandsworth Council term dates.
As a volunteer ESOL Teaching Assistant your role is flexible and varied. It will involve supporting the Adult ESOL Teacher in the delivery of online Zoom classes, as well as providing learners with one-to-one or small-group support.
Volunteer tasks and responsibilities:
Providing learners with one-to-one or small group support within ESOL classes;
Helping learners build confidence in digital literacy;
Attending and contributing to volunteer debriefs after each session;
Helping create “learner portraits” to understand their strengths and areas of interest;
Making use of any community languages you may know to help students during the class;
Working collaboratively as a team and helping to shape the project;
Supporting people to develop their knowledge and skills, encouraging and inspiring participants to reach their full potential;
Assisting participants to recognise and celebrate their achievements;
Following CARAS’ confidentiality, safeguarding, health & safety, equal opportunities, data management, online communications and all other policies as relevant.
Requirements:
Essential:
To be 18 years or older;
An interest in education and English language teaching;
To be non-judgemental and able to engage with people from diverse cultural backgrounds;
To be reliable and punctual;
Excellent communication skills, especially with people with varying levels of English;
The ability to volunteer on Tuesday mornings during Wandsworth term time for a minimum of three months;
Currently resident in the UK;
Able to provide five years’ worth of addresses, and willing to undergo a DBS check;
Able to attend compulsory volunteer induction training (online) general and safeguarding prior to start of role
Desirable:
Knowledge of community languages, such as (including Arabic, Tigrinya, Amharic, Pashto, Dari, Farsi, Kurdish, Somali and Spanish).
Through volunteering with us you will:
Meet new members of your local community;
Learn about different cultures;
Learn about issues relating to refugees and people seeking asylum;
Work as part of a friendly, welcoming team;
Develop your skills and competencies;
Be able to access relevant training, including ESOL safeguarding training;
Gain experience in teaching and interpreting.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.
What is an Administration Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.
What would you be doing?
- Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
- Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered.
- Getting people together: Organising internal meetings, both virtually and face to face
- Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
- Note taking and recording: Maintaining accurate records of meetings and decisions.
- Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
- Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
- Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would I receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers
- Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
- Support from regional volunteering and operations employees
- Regular meetings and events to learn and share information.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good written and verbal communication skills.
- Some experience of coordinating people or events is beneficial.
- Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address.
- Respectful and non-judgemental approach.
- Understanding of the importance of confidentiality and boundaries.
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
A crucial role in supporting the operational functions of a unique wildlife rescue and rehabilitation charity. Requires a detail-oriented person with excellent organisational and communication skills, as well as a passion for wildlife.
Are you passionate about wildlife? Are you looking for a purpose-driven role where you can make a real difference? Do you have strong administration, communication and organisational skills that you could use to help a great cause?
Swan Lifeline is the oldest registered charity devoted entirely to the care of sick and injured swans in the Thames Valley and surrounding areas, and has cared for over 30,000 sick and injured swans. Our aims are to RESCUE, REHABILITATE and RELEASE injured birds, providing shelter and treatment for up to 180 at a time, returning them to the wild as soon as possible.
What are we looking for?
· Proven experience in administrative support roles.
· Excellent organisational and verbal and written communication skills.
· Self-starter, able to use initiative and manage own time / projects.
· Ability to multitask, prioritise tasks, and meet deadlines.
· Flexibility and adaptability to changing priorities and responsibilities.
· Team player, good interpersonal skills for diverse group of people.
· Passion for the mission and values of our organisation.
· Strong attention to detail, reliable and able to maintain confidentiality.
· Ability to represent the high standards of SLL working with the local community.
· Good IT skills, eg: digital filing, data protection safeguarding awareness. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
· Calm under pressure.
Skills
· Office and Administration Management
· General / operations management
· Volunteer management
· Data protection / GDPR
· Health & safety
· Safeguarding
Key Responsibilities
1. General Administrative Support:
· Taking rescue calls and dispatching rescuers
· Managing general public enquiries
· Volunteer scheduling – via a rota
· Managing vehicle records, booking MOT’s, Insurance.
· Managing rescue statistics.
· Maintaining and improving (eg: digitise) office systems (eg: filing).
2. Programme Support:
· Scheduling outreach sessions and liaising with external community groups.
· Assist in booking other individuals (eg: work experience) and groups (eg: schools) for visits to Swan Lifeline and build calendar of events.
3. Financial and Fundraising Administration:
· Assist with basic financial tasks eg: invoices, and expenses.
· Helping Fundraiser Manager with Grants admin.
· Ordering food and supplies.
4. Communication and Outreach Administration:
· Volunteer outreach and feedback.
Interviews are informal and in person or on Zoom.
What difference will you make?
Without managing our office and administration efficiently we will have significantly less time and resources to support swans who desperately need our help and face an uncertain future as a result of the Nature emergency and Avian flu. The work you do to ensure our administration is efficient and effective will really help us continue to sustain Swan Lifeline for the future.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.
What is an Administration Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.
What would you be doing?
- Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
- Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered.
- Getting people together: Organising internal meetings, both virtually and face to face
- Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
- Note taking and recording: Maintaining accurate records of meetings and decisions.
- Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
- Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
- Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would I receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers
- Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
- Support from regional volunteering and operations employees
- Regular meetings and events to learn and share information.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good written and verbal communication skills.
- Some experience of coordinating people or events is beneficial.
- Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address.
- Respectful and non-judgemental approach.
- Understanding of the importance of confidentiality and boundaries.
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.
What is a Publicity Coordinator?
Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.
What would you be doing?
- Working with other branch volunteers to develop a publicity plan.
- Publicising SSAFA events.
- Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
- Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
- Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
- Keeping a stock of SSAFA publicity materials and distributing them
- Liaising with PR staff at central office or on-call in the event of a PR/press situation.
- Supporting local and national campaigns to recruit new volunteers.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - communication and marketing workshops.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills
- Good written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Reliable attitude
- Ability to maintain confidentiality and keep information safely in line with SSADA policies.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Do you enjoy multi-tasking and coordinating events? Is attention to detail one of your strengths? If so, we’d love to hear from you. You don’t need an Armed Forces background, just good organisation, and IT skills.
What is an Administration Coordinator?
There are SSAFA branches throughout the UK and overseas, each delivering support to serving personnel, veterans, and their families. Every branch has a team of volunteers who make this possible.
The Administrator Coordinator is a key member of the team, ensuring the smooth running of the branch and supporting day to day operations. This role is at the heart of the branch, overseeing the group inbox, organising meetings, and liaising with volunteers and external stakeholders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
We aim to provide financial, practical, and emotional support when it’s needed most. To do this we need excellent administrators to keep things running efficiently behind the scenes.
What would you be doing?
- Every SSAFA Branch has different needs, however, below are the main activities of a Branch Administration Coordinator.
- Overseeing enquiries: Overseeing the administration of the branch shared inbox and post, ensuring queries are answered.
- Getting people together: Organising internal meetings, both virtually and face to face
- Planning and organising: Liaising with internal and external stakeholders to arrange events such as the Branch Annual General Meeting
- Note taking and recording: Maintaining accurate records of meetings and decisions.
- Communicating: Supporting the Branch Chair with internal communications, keeping other volunteers up to date and informed
- Tracking and ordering: Keeping a record of branch assets, ordering stationery, and ensuring maintenance of equipment
- Supporting health and safety: Supporting the Branch Chair with administration of personal, office and event risk assessments where required
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Give back to the Armed Forces community.
- Become part of the SSAFA community and build networks across your local area.
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would I receive?
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Local induction and support, from other branch volunteers
- Access to a range of e-learning courses as well as local opportunities to keep your knowledge and skills up to date.
- Support from regional volunteering and operations employees
- Regular meetings and events to learn and share information.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good written and verbal communication skills.
- Some experience of coordinating people or events is beneficial.
- Good IT skills e.g., confident using email and online diaries– you will receive your own SSAFA email address.
- Respectful and non-judgemental approach.
- Understanding of the importance of confidentiality and boundaries.
- This role would suit someone who would like to volunteer regularly, each week.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA takes the utmost care at every step of volunteer recruitment to ensure that the people we involve are suitable and appropriate. All measures taken are to help make volunteering at SSAFA a positive and safe experience.
Are references required? Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.
What is a Publicity Coordinator?
Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.
What would you be doing?
- Working with other branch volunteers to develop a publicity plan.
- Publicising SSAFA events.
- Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
- Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
- Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
- Keeping a stock of SSAFA publicity materials and distributing them
- Liaising with PR staff at central office or on-call in the event of a PR/press situation.
- Supporting local and national campaigns to recruit new volunteers.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - communication and marketing workshops.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills
- Good written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Reliable attitude
- Ability to maintain confidentiality and keep information safely in line with SSADA policies.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Are you a qualified Yoga Instructor who would enjoy facilitating weekly sessions to help individuals with their general well-being. This is an opportunity for you to share techniques with others.
Practicing yoga has been shown to increase mindfulness not just in class session, but in other areas of a person's life.
What you will be doing
- Design session plans enabling all group members to increase fitness, suppleness and help them relax
- Teach the group yoga postures and breathing techniques which allow a range of mixed ages and abilities to participate
- Inspire and motivate people to attend and get involved in the group activities where possible and encourage the group to help design future sessions
- Keep a record of attendees, provide feedback and report any concerns to the staff team
The skills you need
- Skilled and qualified Yoga Instructor
- Good communication skills
- Ability to provide a supportive and inclusive atmosphere that encourages learning and participation
What's in it for you
- Supporting You - You will have a dedicated volunteer supervisor to support you in your role; Quarterly volunteer forums with the central Volunteering team and volunteers across Hestia; References for job applications.
- Developing You - You will gain knowledge and insight into issues that impact Domestic Abuse, Modern Slavery and Mental Health; You will have access to our extensive Learning and Development Programme; 40% of our departed volunteers secured a paid role at Hestia last year!
- Valuing You - Valuing You - We hold annual Volunteer Awards, outings, celebration, and social events for our volunteers to get together and have some fun; We reimburse travel expenses and up to £5 for lunch for your volunteering.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.
What is a Publicity Coordinator?
Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.
What would you be doing?
- Working with other branch volunteers to develop a publicity plan.
- Publicising SSAFA events.
- Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
- Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
- Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
- Keeping a stock of SSAFA publicity materials and distributing them
- Liaising with PR staff at central office or on-call in the event of a PR/press situation.
- Supporting local and national campaigns to recruit new volunteers.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - communication and marketing workshops.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills
- Good written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Reliable attitude
- Ability to maintain confidentiality and keep information safely in line with SSADA policies.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Could you raise SSAFA’s profile in your local area? You just need patience and the ability to get on with a wide range of people and age groups, some basic I.T skills and good written and spoken English. If you think this could be he role for you, we’d love to hear from you.
What is a Publicity Coordinator?
Publicity Coordinators work with other branch volunteers to develop a Publicity Plan to raise awareness of SSAFA that reaches potential beneficiaries, volunteers, and funders.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our beneficiaries come from all walks of life and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us. We need to recruit volunteers that reflect our local communities and raise money to fund our work. Could you spare a few hours a week to help us raise awareness?
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
When would you be needed and where would you be based?
This role is about building awareness so beneficiaries know who we are and how they can benefit from and access support, promoting volunteer opportunities and encourage people to raise finds and celebrate success. This means that on occasions, you might need to be present at events. As part of your local branch, you might have access to an office, but you can conduct the administration part of this role form home.
What would you be doing?
- Working with other branch volunteers to develop a publicity plan.
- Publicising SSAFA events.
- Work with Marketing/PR staff at central office to develop case studies of clients and volunteers and ensure that SSAFA branding and messaging are consistent.
- Develop and maintain networks with local press, TV and radio outlets through providing press releases, interviews, case studies etc.
- Working with the Digital Team at Central Office to develop and maintain a local on-line presence for the branch via a website and social media channels.
- Keeping a stock of SSAFA publicity materials and distributing them
- Liaising with PR staff at central office or on-call in the event of a PR/press situation.
- Supporting local and national campaigns to recruit new volunteers.
- Being a positive ambassador for SSAFA including all sections of the community in awareness raising
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
The remit of this role may change over the next 12-18 months depending on the outcome of a trial currently being undertaken.
What can you gain from this volunteering role?
- Use your skills, knowledge and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role - communication and marketing workshops.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Range of support from central and regional volunteer operations team as well as Marketing and Communication Teams based at our central office.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable people with good communication skills
- Good written and spoken English.
- Confident to deal with the public, potential clients, volunteers, other agencies and SSAFA colleagues – face-to-face, by phone, email or via social media
- Ability to send and receive emails – you will receive your own SSAFA email address.
- Reliable attitude
- Ability to maintain confidentiality and keep information safely in line with SSADA policies.
- Access to public transport or a car to get to meetings and events.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative).
Is a criminal record check required? No
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are currently seeking a Chair to join our dynamic charity board as our current chair is coming towards the end of their term.
We are a highly engaged board who is passionate about ensuring our charity makes a big difference to Lewisham residents, especially to the most vulnerable people. We work in a collegiate way, respecting the diverse viewpoints board members bring to the table and hold ourselves to high professional standards.
The Chair will work closely with the CEO, staff, volunteers and other Trustees to support Citizens Advice Lewisham in making a difference in the lives of people who live and work in the Borough.
General Trustee duties and responsibilities
Each individual member of the Trustee Board has a responsibility to contribute to the discharging of the board’s duties. They do this by:
● Governing the charity in the best interest of the clients and in line with the governing documents.
● Actively contributing to setting policy and strategic direction, defining goals, setting targets and evaluating performance and ensuring effective oversight of the charity’s activities. This includes visiting Citizens Advice Lewisham to get to know the team and being aware of the service in action.
● Taking responsibility for their own learning and development.
● Monitoring whether the service complies with its governing document and how well the advice needs of the local community are being met.
● Supporting the development of Citizens Advice Lewisham through agreed projects and managing risk.
● Maintaining confidentiality about any sensitive or confidential information received.
Chair specific responsibilities
Plan the board meetings including the dates and the agenda, supported by the CEO.
● Facilitate the trustee board meetings by leading the meeting, ensuring that agenda items are discussed, enabling all members to contribute their views and take part and seeking clarification where necessary.
● Ensure that decisions and actions taken at board meetings are carried out.
● Ensure that the board decisions are made within the remit of the Citizens Advice membership agreement, governing documents and policies.
● Monitor attendance and commitment of all trustees.
● Provide or arrange for training or support for trustees if needed.
● With other trustees and the CEO, recruit a trustee board with a diverse range of skills, experience and knowledge with an aim to promote trusteeship to underrepresented groups that represent the local community.
● Ensure that all trustees receive an induction and the training needed for them to fulfil their role.
● Be proactive in recruiting successors to key positions such as Chair, Treasurer etc.
● Arrange or provide support and supervision for the CEO including an annual appraisal.
● Together with the Treasurer, ensure proper management and control of local Citizens Advice finances.
● Together with the CEO, represent the local Citizens Advice in relationships with funders or potential funders, local events and in the community.
● Work together with all trustees and ensure that the board is able to:
● Set policy and strategy direction, set targets and evaluate the performance of the local Citizens Advice.
● Monitor the financial position of the local Citizens Advice ensuring that it operates within its means and objectives, ensuring that there are clear lines of accountability for day to day financial management.
● Monitor whether the Citizens Advice service complies with its governing document and meets the required standards.
● Seek the views of all sections of the community and monitor how well the service meets the needs of the local community.
● Ensure that the service plans for the recruitment and turnover of staff and volunteers.
● Review its own work and how effectively it operates including action for improvement.
● Work on specific projects to further the strategic objectives of the local Citizens Advice.
General Trustee skills and qualities
● Ability to meet time commitment.
● Commitment to clients and ensuring the impact of Citizens Advice Lewisham in the local community.
● Ability to fulfil governance role, specifically to manage risks, ensure oversight and strategic development of the charity.
● Effective communication skills and willingness to participate actively in discussion.
● Willingness to gain knowledge of local needs and resources.
● Commitment to the aims, principles and policies of the Lewisham CAB service, including those relating to equal opportunities, independence, and research and campaigns.
● Ability to understand and accept their responsibilities and liabilities as Trustees and employers.
● Willingness and ability to learn and to develop.
● Ability to think creatively and strategically, and exercise good, independent judgement.
● Ability to build productive respectful relationships with other Trustees, staff and volunteers.
● Willingness to actively participate in discussions concerning needs of the charity’s beneficiaries, staff and the Trustee board.
● Willingness to act in the best interest of the charity.
● Sound, independent judgement and ability to think creatively.
● Working effectively as a team member and demonstrating a willingness to learn and develop.
Chair specific skills and qualities
● Preferable experience in trustee board governance.
● Excellent interpersonal skills.
● Good leadership skills.
● Ability to facilitate and lead meetings.
● An understanding of the responsibilities and liabilities as trustees.
● Ability to be non-judgmental and respecting views, values and cultures that are different to your own.
● Good numeracy skills to understand financial accounts with the support of the treasurer.
● An understanding of the type of work undertaken by a local Citizens Advice.
Time Commitment and availability to attend required meetings
a) As Chair
● Quarterly governance committee meetings (each 11⁄2 hours plus prep).
● On average half a day per week working with the organisation on chair matters.
b) As Trustee
● Quarterly evening Trustee Board meetings (each 21⁄2 hours plus prep).
● One annual Trustee Board awayday (weekend – 5 hours plus prep).
● Liaison with CEO and colleague Trustees by phone, e-mail or Skype (occasional).
● Day-time visits to our offices to understand our work and engage with staff/volunteers (occasional).
● Two annual stakeholder events (one evening event, one mid-week all-day event).
● Liaising with other trustees and CEO via email and phone in between meetings.
● Where required, leading independently on key projects.
● Any further day time visits and meetings that may arise during the year.
What’s in it for you?
● You will contribute to making a positive impact for people in Lewisham.
● You will meet people and build relationships with trustees, staff and other volunteers.
● You will build on your governance, leadership and strategy skills.
Remuneration
This is an unpaid voluntary role and reasonable expenses will be covered by advance agreement.
Diversity
We seek candidate Trustees from all backgrounds so that our board represents the diversity of our community. We welcome applications from all candidates regardless of ethnicity, age, gender, disability, sexual orientation or religion.
As services are delivered in a small geographic area applicants should ideally live, work or study in, or near, Lewisham or have some local knowledge of the area.
How to apply
Application: Please send us a CV highlighting relevant skills and experience you will bring to the role along with a completed Application Form
Closing date: 31 May 2024
Interviews: 17 June 2024
Contact: If you would like to have a conversation with someone about this role, please get in touch with the Head of Business & Development who can set up a chat with the Chair or CEO.
Disclosure: Applicants must complete the Disclosure and EDI Form as part of their application.
The client requests no contact from agencies or media sales.
Join our passionate and committed board and help us continue providing high quality, innovative services to blind, visually impaired and those with profound disabilities across the West Midlands.
What will you be doing?
As the specialist fundraising trustee, you will play a pivotal role on the board of trustees in advancing the mission and objectives of our organisation. Your expertise in developing, implementing, and overseeing fundraising strategies and your commitment to improving the lives of adults with care and support needs will be crucial in securing the necessary financial resources.
Main Duties:
Fundraising Strategy: Provide expertise, advice and guidance in the development and implementation of our fundraising strategy.
Donor Engagement: Collaborate with the board and senior leadership team to develop and monitor the implementation of a comprehensive donor engagement plan that identifies and cultivates relationships with potential donors, sponsors, and partners who share our mission.
Grant Writing and Management: Provide expertise, advice, knowledge, and guidance regarding grant applications, work closely with the executive team to align grant proposals with organisational goals.
Fundraising Events: Contribute to the planning and execution of a community fundraising events program including mobilising volunteers and resources to ensure the success of these initiatives.
Major Gift Solicitation: Collaborate with the board and senior leadership to lead efforts to secure major gifts from high-net-worth individuals and corporate partners, leveraging your network and expertise in donor cultivation.
Online Fundraising: Provide oversight and guidance of our online fundraising campaigns, including crowdfunding, peer-to-peer fundraising and digital marketing initiatives. Monitor campaign performance and adapt strategies as needed.
Budget Oversight: Collaborate with the finance committee to develop and manage the fundraising budget, ensuring efficient allocation of resources and adherence to financial goals.
Compliance and Reporting: Ensure that Focus’s fundraising activities comply with legal requirements.
Advocacy and Public Relations: Act as an ambassador for Focus Birmingham advocating for the rights and needs of adults with disabilities. Assist in developing public relations strategies to raise awareness and support for the cause.
What are we looking for?
Strategic experience: Proven track record in fundraising at a senior level, with a deep understanding of various fundraising methods, including grants, major gifts, events, and online campaigns.
Passion for the Cause: A strong commitment to improving the lives of people with care and support needs and a deep empathy for the challenges they face.
Strong Networks in Birmingham: A skilled networker with strong networks in Birmingham and wider West Midlands area.
Communication Skills: Strong written and verbal communication skills to strategically assist with grant writing, donor communications, and public speaking engagements.
Financial Acumen: Familiarity with budgeting and financial management related to fundraising activities.
Legal and Ethical Awareness: Knowledge of fundraising regulations and ethical considerations in the non-profit sector.
Team Player: Willingness to work collaboratively with other trustees and staff to achieve common goals.
Time Commitment: Availability to prepare for and attend board meetings (4 per year), committee meetings (4 per year), and fundraising events and other meetings as required.
We are particularly keen to achieve a more diverse Board of Trustees and we welcome applications from all sections of the community.
What difference will you make?
- The opportunity to make a meaningful impact on the lives of people with care and support needs.
- Networking opportunities with like-minded individuals and organisations.
- Professional development and experience in non-profit governance and fundraising.
- The satisfaction of contributing to a passionate organisation dedicated to making lives better.
If you are a dedicated fundraising professional with a passion for making lives better, we invite you to apply for this vital trustee role. Your expertise will be instrumental in securing the resources needed to enhance the quality of life and opportunities for people with care and support needs in our community.
The Reach TrusteeWorks team are supporting Focus Birmingham with their Board recruitment. To apply please submit a CV and a supporting statement.
Interested volunteers should provide a CV, together with a supporting statement explaining why you would like to become a Trustee of Focus. Please include how your skills and experience match the person specification and any other relevant details in support of your application.
For an informal chat about the role please contact the TrusteeWorks team who will be able to arrange this.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About We Are Family
We Are Family is an extraordinary peer support community for adopters and prospective adopters. We’re there for parents throughout their adoption journey. Online and in person, our parents’ groups, events, resources, podcasts and talks offer mutual support, information and inspiration to adopters and those considering adoption. We currently operate across Greater London and the Home Counties, with ambitions to scale nationally over the coming years.
You can find out more about us here.
The Role
We are looking for new trustees to strengthen and enhance our board. The key responsibilities of the role include, governance, overseeing policy and direction, financial oversight and assisting with the leadership and general promotion of We Are Family to support the organisation’s Vision, Mission, Values and needs.
This is a voluntary opportunity with associated Trustee expenses - such as travel / childcare - covered by We Are Family. Trustees can be based anywhere in the UK.
Commitment
Trustee capacity to devote the time needed for the following is essential:
-
4 Board meetings per year
-
2 Board away days per year (on a Saturday)
-
Membership of at least one sub-committee (which also meet 4 times a year)
We estimate 8-10 hours for the charity per month. The duration of membership for a new Board member is for three years in the first instance, with the possibility of appointment for a further three year term.
Skills and Experience
All applicants should be able to demonstrate the following:
-
Be able to show high levels of professionalism and an ability to work collaboratively with others, including Trustees, our core team and the wider Volunteer network at We Are Family
-
Be well-organised, with good written and verbal communication skills.
-
Previous board/trustee experience is not necessary and we welcome applications from all ages and backgrounds. A thorough induction, and further trustee training as appropriate, can be provided.
We are particularly interested candidates with the following experience:
-
Working as a professional with or in the adoption sector,
-
Advocacy and/or research work;
-
Finance/charity finance
-
Leadership within a charity
-
Education
-
Legal.
Although many of our current trustees are adopters themselves, we are also keen to recruit suitably qualified people who are not, but who can demonstrate a commitment to the values and mission of We Are Family.
One of the great strengths of We Are Family is that we are volunteer and member driven, and we represent a diverse community of adoptive parents. We particularly welcome trustees from Black, Asian and minority ethnic backgrounds to ensure that the board can benefit from this diversity of experience. We would also welcome single adopters to the board.
To Apply
If the opportunity to join an exciting, rapidly growing charity appeals to you as someone able to make a valuable contribution, please get in touch!
Refer to our job ad for the Applications email address and email our team. If you would like an informal conversation about the opportunity, please let us know.
Please note that applications are received and reviewed on an ongoing basis, therefore an early application is advised.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
The Communications Volunteer will write and coordinate our external communications. This includes CAW’s regular newsletter, stories and general information on our website, and campaign and research pieces. You will work alongside both our Research and Campaigns volunteers and key staff members.
• Work closely with our advice, partnership and community outreach team members to identify stories, case studies, advice and volunteering opportunities to promote
• Have the opportunity to write a regular newsletter for community partners and stakeholders to promote the work of Citizens Advice Westminster
• Produce short copy to promote our services for a variety of sources including our website and social media
• Explore and pilot new ways to promote our services to Westminster residents who currently don’t use our services, including through digital media
• Work with the Social Policy, Fundraising and Digital Media team to create high quality written content for campaigns and promotional materials
• Contribute to fundraising efforts by producing copy for general appeals, individual and group emails and our website
• Proofread and edit copy produced by others when requested
Skills, experience and time commitment:
• Enthusiasm and commitment to work alongside a motivated team providing advice and information for residents across Westminster
• Excellent writing, communication and “people” skills
• Experience in writing informative, persuasive or neutral content depending on the purpose of and audience for the communication
• Self-motivation and the ability to work independently
• IT skills necessary to support research across numerous existing Citizens Advice databases and platforms
• Knowledge and experience of marketing and communications which is transferrable to Citizens Advice
• Experience with digital media, layout/design, creating presentations and/or fundraising would be advantageous but are not essential for this role
Ability to commit 1 or 2 days a week to the role on a regular basis; location is flexible but it is helpful to be able to come to CAW at least a couple of times each month and to participate in Advice Forums and other regular activities as these provide useful insights into our work and our clients’ experiences
WHAT WE OFFER YOU
• Our Head of People Development and Volunteering will support you as you join CAW and ensure that you get any training that you might need
• You will join a positive, supportive and friendly team of volunteers and paid staff
• All our volunteers are an integral part of our team. You are invited to attend regular trainings, to join social events and to support group activities
• Your line manager will provide regular individual meetings and support
• You will have access to national Citizens Advice e-learning, networks and resources.
• It is CAW policy that volunteers should get out-of-pocket expenses.
WHAT ELSE YOU NEED TO KNOW
Equal opportunities Citizens Advice Westminster is committed to equal opportunities, and all staff and volunteers are expected to share this commitment. This means actively opposing all forms of discrimination and ensuring that the service is equally available to all people.
Confidentiality Everything that you see and hear in the organisation is private. All staff and volunteers must sign an agreement to observe a strict rule of confidentiality before they begin their role.
How to apply Role You will need to complete the online application form. If successful we will invite you for an informal interview where we will discuss your role, interests, and skills
Citizens Advice Westminster works to make a difference to the lives of people in Westminster. We deliver a high quality, agile advice service.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
The client requests no contact from agencies or media sales.