Supporter care jobs in London

£36,250 - £42,500 per year

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We’re looking for an ambitious fundraiser to join our Philanthropy team, capitalising on recent growth and with the chance to really make your mark. Your role is to engage influential and high-profile individuals and Trusts in the UK, connecting them to the difference they can make to thousands of men facing prostate cancer. You’ll lead on our established high value giving club, ‘The Pioneers’, and be creative with developing and growing membership and income for this product.

Providing the highest level of stewardship, you’ll ensure existing and new supporters feel valued, inspiring them to make five and six figure gifts, which will significantly improve the lives of men facing prostate cancer and their families. You’ll also harness the support of our enthusiastic and influential Trustees, Senior Volunteers and Leadership Team, involving them when appropriate.

As a Philanthropy team, we work hard to support and motivate each other. We’re inclusive, enthusiastic, open, helpful and driven. We’re looking for someone who shares our passion to achieve success and work collaboratively to bring about the urgent change needed for men.

What we want from you

You’ll bring strong experience within a philanthropy fundraising environment, including a solid understanding of solicitation stages and effective engagement techniques. You’ll have a proven track record of securing five-figure gifts and ideally experience working with major donors and/or trusts, with the credibility and confidence to build lasting relationships with high-net-worth individuals, trustees and senior stakeholders.

A natural collaborator, you’ll combine a strong team ethic with the flexibility and drive needed to achieve ambitious targets. You’ll be an excellent communicator, with the influencing and negotiation skills to engage a wide range of internal and external stakeholders at all levels.

Highly organised and comfortable managing competing priorities, you’ll be able to balance the stewardship of existing supporters with the cultivation of new prospects. You’ll be comfortable working both strategically and in detail, from shaping individual engagement plans to supporting the growth of giving clubs or membership schemes as a key driver of future income and impact so we can save more men’s lives. 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application by visiting our website via the apply button.

The closing date is Sunday 7th June 2026.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for the week of Monday 22nd June 2026. We’re expecting the interviews for this role to be held online and will be a two-stage process.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Team: Philanthropy & Partnerships

Location: Remotely in the UK with some travel for meetings and events

Work pattern: 35 hours per week, Monday to Friday

Salary: Up to £49,149.84 per annum

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them. Will you join us and make a better life for cats?

Responsibilities of our Philanthropy Manager:

• The Philanthropy Manager role sits within the Philanthropy team (part of a wider Philanthropy & Partnerships function) that seeks to identify, engage, secure support from and steward high value supporters.
• The team manages a significant portfolio and has ambitious growth targets, and this role will play a key part in growing the number and overall value of supporters. 

About the Philanthropy & Partnerships team:

• Philanthropy and Partnerships are a dedicated and motivated team who all believe strongly in our mission and values. We have ambitious growth plans with a large focus on growing and diversifying our pipeline
• We have a team of 21

What we’re looking for in our Philanthropy Manager:

• Identifying and cultivating relationships with high value prospects, either individual or Charitable Trusts and Foundations, and securing significant gifts
• High value donor stewardship and relationship development
• Developing and communicating high value funding propositions and products
• Line management experience
• Writing compelling cases for support and applications
• Excellent interpersonal skills and the ability to communicate effectively and passionately

What we can offer you:

• range of health benefits
• 26 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 7th June 2026

Virtual interview date: 15th & 16th June 2026

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Virtual interview via Microsoft Teams

3. Final stage informal discussion

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email [email protected] if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

The Role

This is a fantastic opportunity to grow or begin your fundraising career in a role that offers real variety, responsibility and room to grow. Sitting across both Mass Engagement and Development teams, you will play an important part in helping Reprieve build strong supporter relationships, deliver excellent fundraising activity and grow the income that powers our work.

You will support a wide range of activity, from supporter care and digital communications to events, donor stewardship, trusts and foundations, and fundraising administration. Whether you are responding to supporters, helping shape engaging content, supporting high-level events or keeping key systems and processes running smoothly, you will be contributing to work that has a direct impact on Reprieve’s mission.

This is an ideal role for someone at the start of their fundraising career who brings enthusiasm, energy and a genuine passion for human rights. You do not need to have done everything before; what matters most is that you are organised, proactive and people-focussed. In return, you will gain broad hands-on experience, learn from experienced colleagues and develop a strong foundation across multiple areas of fundraising.

If you are looking for a role where you can build your skills, bring fresh ideas and make a meaningful contribution, this is a brilliant opportunity to do just that.

About Reprieve

Reprieve is a leading international human rights organisation working to end the death penalty and abuses committed under the banner of national security. Founded in 1999, our mission remains critically relevant as governments worldwide increasingly adopt authoritarian tactics, expanding executive power at the expense of civil liberties.

You can best judge a society by how it treats prisoners, criminal defendants, and the far-flung targets of an ever-changing counter-terror policy. To us, the rule of law means little if we selectively apply it to people we agree with. It is for all of us. Liberty is always eroded at the margins.

Reprieve’s staff is made up of courageous and committed human rights defenders. We provide vital legal and investigative support to those facing execution and victims of rendition, torture, arbitrary detention, extrajudicial killing, and citizenship stripping. Our work spans multiple jurisdictions, challenging states' most egregious human rights violations through strategic litigation, investigations, and advocacy.

We support cases in courts worldwide while building the legal and political momentum necessary to consign these practices to history.

Based in London with Fellows and partners globally, Reprieve operates at the intersection of law, policy, and human rights, working alongside governments, senior legal practitioners, and civil society to advance systemic change.

We collaborate closely with our independent partner organization Reprieve US.

Terms

The role is a full-time (five days per week) on a fixed-term contract to 31 December 2026. The annual salary is £32,696 per annum less any required deductions for income tax and national insurance.

This role is based in Reprieve’s London office. Reprieve operates a hybrid working model and we require staff to work 40% of their working hours from the London office and the rest of the week from home. Applicants must have the current right to work in the UK for the duration of the contract, which will be checked prior to interview.

Further information and how to apply

Please visit our website for the complete job description, including more information about the role and the person specification. To apply for this role please follow the link on our website to download and complete an application form. Please note that CVs, cover letters and other documents cannot be accepted for this role. The deadline for applications is 11.59pm on 31 May 2026.

Toy Appeal Campaign Assistant

Service: External Engagement

Salary: £28,321 per annum, inclusive of the Inner London weighting

Location: Hybrid – Family Action Head Office, London N1 7GR

We typically work 2 days a week in the office but offer the flexibility to work fully remotely. Our office space is wheelchair accessible.

Hours: 37 hours per week (full time)

We offer flexible working arrangements - please see below for more details.

Contract: Fixed term, 24-week contract from early/mid July through to late December/early January 2027

Family Action & the Role’s Impact:

At Family Action we support people through change, challenge or crisis. It’s what we’ve done for over 150 years. We protect children, support young people and adults and offer direct, practical help to families and communities. We see first-hand the power of family to shape lives, for better or worse, so we speak up for the importance of family in national and local policymaking, amplify family voices and represent the changing needs of families in the UK today.

Family Action is looking for an enthusiastic and organised Toy Appeal Campaign Assistant to play a vital role in our annual campaign to deliver over 10,000 toys and gifts to disadvantaged children. This is a fantastic opportunity to launch your career in the charity sector, working alongside experienced staff (both in-person and virtually) from our fundraising and marketing teams, gaining valuable skills and contributing directly to a heartwarming cause. 

Main Responsibilities:

• Acting as a first point of contact for the Toy Appeal, responding in a timely and professional manner to company enquiries, as well as internal enquiries from service colleagues receiving gifts. 
• Managing data across multiple platforms/sources (including our CRM database, Salesforce, and Microsoft documents). Maintaining a live list of all gift requests from Family Action services/projects, and all gift pledges from companies, updating as matches are made and requests are filled. 
• Building positive relationships with corporate donors through written and verbal communications, including email, telephone and Teams meetings/in-person visits where appropriate. 
• Co-ordinating deliveries of gifts from corporates to local Family Action services/projects, ensuring needs and requirements of both parties are met. 
• Assisting the Corporate Partnerships Manager and Fundraising Officer with donation processing and administration. 

Benefits*

• an annual paid leave entitlement that commences at 25 working days (pro rata) plus bank holidays
• up to 6% matched-pension contributions
• Employee assistance programme
• Flexible working arrangements and new starters have the right to make flexible working requests from day one of employment
• Enhanced paid sick leave and paid family leave provisions
• Eye care and winter flu jabs vouchers
• Cycle to work scheme
• Investing in your professional development with ongoing quality training and career development opportunities

*Please note that some of these benefits are only applicable after 6 months of employment.

We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.

To Apply:

·       Apply via our website and click the ‘Apply’ link to fill out our digital application form

· Closing Date: Sunday 31 May 2026 at 23:00

Interviews are scheduled to take place w/c 8 June 2026, in-person at Family Action Head Office (34 Wharf Road, London, N1 7GR), with slots throughout the working day.

Please note that as part of the interview process, we’ll require you to complete a pre-task, which we share details of with the invitation to interview. 

We reserve the right to close applications once suitable applications have been received

All appointments with Family Action are subject to satisfactory Safer Recruitment checks.

Our commitment to Equality, Diversity & Inclusion:

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates. We are committed to increasing the representation of these groups at Family Action because we know that greater diversity will lead to even greater results for families and children and we strive for our workforce to be truly representative of the diverse communities we support.

All candidates with a disability are welcome to apply under the Disability Confident Scheme and request priority consideration for an interview, provided they meet the essential criteria for the role.

To help remove financial barriers to working with us, we will reimburse reasonable travel costs if you are invited to attend an interview in person.

*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.

A rare and newly-created opportunity to join David Shepherd Wildlife Foundation (DSWF) as Director of Development at a pivotal moment of growth. As part of the Senior Mangement Team (SMT) you will help shape the future direction of the Foundation, leading its fundraising strategy, inspiring support and delivering significant and sustainable income growth.

We are looking for a collaborative team player, who leads with integrity, warmth and passion. Experience in the conservation sector is an advantage but not a prerequisite. The right candidate will be the person who can prove that they are able to ignite action, build lasting relationships and generate meaningful growth in support of the DSWF’s mission.   

Throughout the interview process we’ll be keen to hear about your track record in fundraising at a leadership level and your experience of making an impact on an organisation of our size or larger. You will demonstrate how you develop strategies and implement them successfully, show an understanding of DSWF’s existing development portfolio, and a view on where you see you might help to take us over the next 3 years and beyond.

Application Process
To apply, please email a CV and supporting statement of no more than two pages no later than Monday 15th June.

JOB DESCRIPTION
Role: Director of Development (DoD)
Reports to: CEO
Works closely with: CEO/COO/CFO as part of the SMT
Line manages: Development Team: Development Manager, Trust and Foundations Manager, Development Executive, CRM Executive
Hours: Part-time, 28 hours per week (4 days)
Location: Hybrid working between the DSWF Shalford Office (GU4 8JU) for a minimum of two days per week (Tuesdays and Thursdays), and home with occasional travel
Annual Leave: 25 days per annum pro rata. Bank Holidays are also provided, and at DSWF’s discretion the office usually closes between Christmas and New Year (additional to annual leave)
Salary: Competitive executive-level salary dependent on experience and breadth of impact. Please ask for salary range on application.
Start date: Asap.

Summary of the Role
The Director of Development (DoD) provides strategic leadership and operational oversight for all fundraising income and supporter engagement activity at DSWF. The role is accountable for delivering sustainable, diversified revenue growth aligned with DSWF’s mission across conservation, education and art, while building lasting relationships with major donors, trusts, foundations, corporate partners and senior supporters.

Working in close partnership with the CEO, COO, CFO, and Board of Trustees, the DoD translates organisational strategy into compelling Cases for Support, effective fundraising plans and measurable outcomes. The postholder leads and develops a high-performing Development team, ensuring strong delivery and continuous improvement.

As a member of the Senior Management Team (SMT), the Director shares responsibility for shaping the Foundation’s overall direction, contributing to governance, organisational culture and high-level strategic decision-making.

This is a pivotal position combining senior management with hands-on major gift fundraising and team leadership. Central to enabling the Foundation’s long-term impact and growth, the DoD is a driving force behind DSWF’s ability to successfully deliver its mission to protect endangered species in Africa and Asia.

Key responsibilities
Strategic Leadership
•Lead on the development, implementation, delivery and continuous refinement of DSWF’s multi-year Development strategy, ensuring alignment with organisational priorities and long-term financial sustainability.
•Advise the CEO and Trustees on fundraising performance, trends, risks and opportunities.
•Own and articulate the organisational Case/s for Support, ensuring a clear, compelling narrative that integrates conservation impact, education outcomes and artistic heritage.
•Working closely with the rest of the SMT, embed a culture of philanthropy across the organisation, enabling all team members, Trustees and ambassadors to actively support income generation.
•As part of SMT, be jointly responsible for over-arching decisions regarding the direction of the Foundation, its mission, strategies and culture.

Major & Strategic Fundraising
•Working closely with the CEO, cultivate, solicit and steward a portfolio of DSWF’s most significant donors and prospects, including major individual donors, trusts and foundations, legacy campaigns and strategic partners.
•Responsible, alongside the CEO, for the overall management of all corporate partnerships and sponsors.
•Design and lead bespoke solicitation strategies for new high-value prospects, involving the CEO, Trustees and senior colleagues as appropriate.
•Oversee the development of structured approaches to major giving, trusts & foundations, legacy giving and corporate partnerships.
•Have strategic oversight of lower-level individual giving programmes including appeals, regular individual giving and adoption schemes.
•Be responsible and ensure best practice in prospect research, due diligence, stewardship and ethical fundraising.

Team Leadership & Management
•Lead, manage and develop the Development team, setting clear objectives, KPIs and income targets aligned to the overall strategy.
•Ensure the structure, resourcing and capabilities of the team are fit for purpose and scalable as income grows.
•Coach and support all those within the organisation that are responsible for fundraising, providing professional leadership, mentoring and performance management.
•Lead on all training and offer career progression for all staff within the Development team.
•Foster strong collaboration between Development and all departments, including; Policy and Programmes, Marketing and Communications, Education, Art, Finance and Operations.

Supporter Engagement
•Represent DSWF externally with senior donors, partners and sector peers, enhancing the organisation’s profile and credibility.
•Oversee a high-quality supporter journey across all touchpoints, ensuring donors feel valued, informed and connected to impact including lower-level individual giving.
•Champion systematic all level stewardship, donor care and impact reporting to maximise retention, lifetime value and advocacy.
•Ensure accurate, GDPR-compliant data capture and effective use of CRM systems (Beacon) to drive insight-led fundraising.

Events
•This senior role will have overall responsibility for any fundraising or donor profile events (at present this would include the Wildlife Ball which is an annual fundraising/profile raising event that takes place at the Dorchester Hotel).
•Working closely with the rest of SMT, this role will direct the Development team to ensure that all events deliver optimum, high level donor experiences and are run professionally (with logistics and operational support from the COO and team).
•This role will have overall responsibility for ensuring the CEO has all information required to support engagement with donors at all events.

Governance & Reporting
•Report on Development performance to the CEO, SMT and Trustees, providing clear analysis against agreed targets.
•Work closely with Finance to support forecasting, budgeting and long-term income planning.
•Work closely with Finance and legal advisors in relation to all legal matters pertaining to legacies and bequests.
•Ensure all Development activity aligns with regulatory, governance and ethical standards.

Person Specification
Knowledge and Experience
•Significant senior leadership experience in fundraising and development within complex, mission-driven non-profit organisations, at Director level or equivalent, where philanthropy is critical to organisational impact and growth.
•Significant experience in leading and delivering long-term development strategies, with a demonstrable track record of translating organisational ambition into clear, costed and achievable fundraising plans.
•Proven ability to set strategic direction across multiple income streams, establish measurable objectives and KPIs and use data and insight to monitor performance, evaluate impact and adapt approach over time.
•Experience of driving sustained income growth, strengthening donor pipelines, and delivering measurable outcomes aligned to organisational priorities and long-term sustainability.
•Deep understanding of the UK philanthropic landscape, with well-established networks across major donors, trusts and foundations, corporates and high-net-worth individuals and the ability to build credibility and influence rapidly at national and international levels.
•Demonstrable experience of leading and scaling fundraising income through periods of organisational change, growth or strategic transformation.
•Proven track record of securing transformational gifts and long-term partnerships from individuals, corporates, trusts and foundations.
•Strong history of inspirational leadership, team building and talent development, with the ability to motivate teams towards ambitious shared goals.
•Experience of working with public sector stakeholders and cross-sector partnerships to advance organisational objectives.
•Experience of implementing and embedding robust CRM systems and donor stewardship frameworks to support data-led decision making and excellent supporter journeys.

Personal Skills, Qualities and Attributes
•Exceptional interpersonal, communication and relationship management skills, with the ability to engage, influence and inspire a wide range of stakeholders.
•A collaborative team player who values partnership working and shared success.
•Strategic, visionary thinker with the confidence and credibility to operate at senior leadership and Board level, influencing internal and external decision-makers.
•A strong personal commitment to wildlife conservation, environmental protection and the role of philanthropy in driving long-term change.
•Clear alignment with DSWF’s mission, vision and values, and a genuine passion for advancing David Shepherd’s legacy through impactful fundraising.
•Entrepreneurial and opportunity-led mindset, with the confidence to set and pursue ambitious income and growth targets.
•Resilient, adaptable and resourceful, with the ability to navigate complexity, manage ambiguity and maintain momentum in a fast-evolving environment.
•Credible and compelling ambassador for DSWF, able to represent the organisation confidently with major donors, partners and at public-facing events.
•Willingness to travel and attend events as required to support donor engagement, stewardship and organisational visibility.
•Commitment to being actively engaged in the life of the organisation, contributing to its culture, leadership and long-term success.

Please note that as part of a small team, the role may include occasional additional duties to help meet the charity’s wider needs.

Application Process
To apply, please email a CV and supporting statement of no more than two pages no later than Monday 15th June.

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears, under

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team

About you:

• Fair-minded and approachable, with the ability to build constructive working

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We're looking for a kind, compassionate and resilient Domestic Abuse Refuge Service Manager to join our Domestic Abuse Social Care Service in Tower Hamlets. No personal care or experience required, just the right values.

£40,000.00 per annum, working 40 hours per week.Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x pensionable salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

We embrace diversity in all its forms and are proud to employ a workforce that reflects the communities we serve. We are committed to creating inclusive environments where both colleagues and the people we support can thrive.

The Opportunity

This is a rewarding opportunity for an experienced and values-driven Service Manager to lead a specialist accommodation-based service supporting up to 15 women and children fleeing domestic abuse.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Service Leadership and Operational Management

• Lead the day-to-day delivery of the refuge service, ensuring a safe, high-quality, trauma-informed environment for women and children fleeing domestic abuse.

Safeguarding, Risk and Safety Management

• Oversee the completion and quality assurance of customer risk assessments, individual safety plans, and support plans to ensure they remain person-centred, responsive, and outcome-focused.

Staff Leadership and Performance Management

• Provide strong and effective leadership to the refuge team, creating a positive, inclusive, and high-performing culture focused on delivering excellent customer outcomes.

Quality Assurance, Partnerships and Service Development

• Work collaboratively with the Head of Service and Quality team to ensure the service consistently delivers excellent standards of support, achieves compliance requirements, and embeds best practice across all areas of delivery.

Compliance and Professional Practice

• Ensure all work is carried out in accordance with organisational policies, procedures, legislation, and professional standards.

About you:

Knowledge and Experience

• Extensive knowledge and understanding of domestic abuse and Violence Against Women and Girls (VAWG), including the impact on women, children, and families.

Skills and Abilities

• Ability to lead, motivate, and develop teams to deliver high-quality, trauma-informed services.
• Strong risk assessment, decision-making, and problem-solving skills, particularly in relation to safeguarding and high-risk cases.

Personal Qualities

• Commitment to delivering person-centred, empowering, and inclusive services.

About us:

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

The Pepper Foundation is a local charity funding children’s hospice care at home, specialised play and family days for children living with life-limiting and life-threatening conditions in Hertfordshire and Buckinghamshire. 

The Trusts & Foundations Fundraiser will be joining Pepper at an exciting time as we launch our new three-year fundraising strategy. Backed by committed investment and with full Board approval, we are delighted to be growing the charity to deliver sustainable income that directly supports local children and families with hospice care in the comfort of their own homes.

Working closely with the Head of Trusts & Foundations, you will play a pivotal role in increasing income from trusts and foundations by developing and managing a strong pipeline of funders, securing new grants, and building long-term relationships that lead to increased and multi-year support. You will research and prepare compelling applications to both new and existing funders, alongside producing timely, engaging reports that clearly demonstrate impact.

This role requires a highly organised and motivated individual with a passion for writing, strong attention to detail, and the ability to deliver exceptional cultivation, stewardship and relationship management of trusts and foundations aligned with our mission.

Your work will directly support hospice at home care, specialist play services, and meaningful family days out for children with life-limiting and life-threatening conditions – making a tangible difference to families during the most difficult of times.

Hours: 22.5 hours per week working from home – applicants must live within Hertfordshire or Buckinghamshire (or surrounding counties)

Salary: £19,800 per annum for 22.5 hours per week (£33,000 FTE per annum)

Key requirements:

• Work with the Head of Trusts & Foundations to agreed income targets and growth.
• Build and maintain a strong pipeline of small and medium trusts and foundations (giving up to £10,000).
• Produce high-quality, tailored applications to prospective funders aligned with agreed criteria.
• Prepare meaningful update reports, demonstrating the impact of a funder’s support, whilst ensuring all reporting requirements and deadlines are met.
• Deliver excellent relationship management and stewardship through regular reporting and tailored communications.
• Conduct prospect research to identify and prioritise new trust funding opportunities aligned with The Pepper Foundation’s work.
• Maintain accurate and up-to-date records of all communications on the Donorfy CRM database whilst keeping abreast of GDPR.
• Stay up to date with current trends in trust fundraising.
• Ensure compliance with relevant regulations, including the Fundraising Regulator Code of Practice, and internal Safeguarding Policies.
• Represent The Pepper Foundation at events as required.

How to apply: For further details about the role, please download our recruitment pack. Please send your CV with a cover letter explaining why you would make a great candidate for this role and how you meet the job description. 

Closing date: 1st June 2026 at 5pm

Interview dates: First-round interviews on 10th and 11th June and second-round interviews on 15th June 2026.

Interviews will take place at our office in Berkhamsted. Please let us know if you have any accessibility requirements or need any adjustments for the interview.

If appointed, an enhanced DBS check will be required.

About Us:
Richmond Borough Mind is dedicated to supporting the mental health and wellbeing of our local communities. We provide innovative, person-centred services that reduce stigma, improve access to care, and empower individuals to live well.

The Role:
We are looking for a compassionate and proactive Mental Health Outreach Worker to join our team. You will deliver community-based crisis prevention and mental health support, with a focus on underrepresented groups, particularly racialised communities and LGBTQI+. 

This role combines crisis intervention, peer support, and holistic outreach to individuals with complex mental health needs, including co-occurring conditions, substance use, trauma, and suicidal ideation. This role serves as the link between our services and the local community.

We are seeking a person who is dedicated, able to form professional relationships in challenging situations, understands crisis intervention and can lone work with confidence and with the support of the wider team. You will have an understanding of crisis and risk planning, developing trusting professional relationships and have the ability to work proactively with the support of the wider team.

Key Responsibilities:

· Provide timely, community-based crisis prevention and support, including outreach to individuals leaving inpatient care.

· Engage marginalised communities to improve access to mental health services and reduce stigma.

· Build relationships with LGBTQ+ and BAME individuals and organisations, co-producing peer-led support initiatives.

· Deliver culturally appropriate engagement and awareness activities in partnership with local services.

· Provide holistic, person-centred support for individuals facing complex mental health challenges, addressing co-occurring issues such as substance use, trauma, and housing instability.

· Collaborate with statutory and voluntary sector partners to remove barriers to care, promote recovery, and improve wellbeing outcomes.

· Act as a peer and advocate, creating inclusive and safe spaces for individuals at risk of crisis.

About You:

· Experience in mental health, crisis intervention, or community outreach.

· Strong understanding of the needs of underrepresented communities, including LGBTQ+ and racialised groups.

· Ability to provide trauma-informed, person-centred support.

· Excellent communication and partnership-building skills.

· Passion for reducing mental health stigma and improving access to support.

Why Join Us:
This is an exciting opportunity to make a tangible difference in your community, supporting individuals to live well and promoting inclusive, accessible mental health services across Richmond and Kingston.

We offer:

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Training and personal development opportunities

· Paid time off for medical appointments

· Staff away days and socials

The successful candidate will be subject to a Disclosure & Barring (DBS) check.

Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living.

SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.

We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs. 

About the role

This is a hands-on leadership role where you will:

• Lead and manage a team including a Team Leader and Support Workers
• Ensure safe staffing levels and effective rota management
• Oversee safeguarding, risk management, and incident response
• Drive high standards of service delivery and resident support
• Build strong relationships with local authorities and partner agencies
• Ensure compliance with health and safety, including fire safety and building standards
• Support residents to progress towards independence and move-on opportunities

You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.

About you

We are looking for someone who:

• Has experience working with people experiencing homelessness or complex needs
• Has managed or supervised staff in a supported housing, hostel, or similar setting
• Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
• Can lead and motivate a team in a fast-paced environment
• Is confident managing complex and high-risk situations
• Has excellent communication and organisational skills

Why join us

At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.

Your benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day’s leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services

                                                                          Purpose of the Role:

Working collaboratively with Oxleas NHS Foundation Trust the successful candidate will be responsible for planning, delivering, and evaluating structured programmes of therapeutic, educational, and recreational activities for women in acute settings, supporting recovery, wellbeing, skill development, and positive risk-taking within a safe and trauma-informed environment. Working under the established Disability and mental health team at CACT, this project is the latest example of creative initiatives produced by this successful collaboration of voluntary and public sector.

                                                              Key Responsibilities (but not limited to):

 • Design and deliver a varied programme of meaningful, structured activities (e.g. creative, physical, educational, life-skills, wellbeing-focused).

• Promote engagement, motivation, and inclusion, adapting activities to meet individual needs, abilities, and risk profiles.

• Work in a trauma-informed and gender-responsive way, recognising the complex needs of women in secure settings.

• Maintain safety and security at all times, following unit policies, risk assessments, and individual care plans.

• Collaborate closely with the multidisciplinary team (nursing, psychology, occupational therapy, security staff).

• Encourage the development of confidence, social skills, independence, and emotional regulation through activities.

• Monitor attendance, progress, and outcomes, contributing to care planning, reviews, and reports as required.

• Maintain accurate records and documentation in line with organisational and legal requirements.

• Support service users to develop skills that aid rehabilitation, recovery, and preparation for step-down or discharge.

• Ensure all activities comply with health and safety, equality, and safeguarding standards. 

Genuine Occupational Requirement: This position is restricted to applicants from women under Schedule 9, Part 1 of the Equality Act 2010. This is essential to provide specific services to women within acute settings who have experience trauma, often gender based violence

Fourth Monkey, the home of innovative and transformative actor training, is looking for a student
services professional to help develop our student experience. You will join a small and dedicated
community of professionals at Fourth Monkey. Your specific responsibility will be to develop our
support services for students from general advice to disability support. We are a small training
establishment and offer actor/maker CertHE and BA degrees. You will join a Student Experience and
Academic Services team.

We are looking for a compassionate and thoughtful person interested in providing support to a diverse
community of artists. You might be someone looking to step up into a management role or you might
be stepping away from a larger university. You’ll have experience in one or more areas of student
services and have been involved in supporting students experiencing difficult times. You will help us
with imaginative ways of sourcing help for students and the role will mean you work with the whole
Fourth Monkey team from the teaching practitioners to fundraising. Experience of working with
creative arts students would be helpful but is not essential. Experience of supporting students is
essential.

This is a revised role designed to support Fourth Monkey in creating appropriate arrangements to
support the student experience and work closely with staff supporting the academic experience,
admissions and Fourth Monkey’s practitioners leading and delivering our courses. The role will include
individual delivery of support for students, signposting them to online and digital support services
offered by Falmouth University and developing and extending our own support services for students. It
is essential that the post-holder has experience of implementing (at whatever level of support)
appropriate safeguarding procedures to support students, including those with mental health crises.
Please note that this role is likely to require a Disclosure and Barring Services check.

Money & Energy Adviser
FTE salary: £28,000 FTE
Pro rata salary: £18400 (23 hour week)
Home-based, with travel as required
23 hours per week
Fixed term maternity cover till 31 Dec 26 (subject to external funding)

About the role
This is an exciting opportunity for an experienced welfare benefits advisor with a passion for sharing knowledge and supporting vulnerable people.

This post is providing maternity cover until 31 December 2026 – or until the early return of the substantive postholder.

With around 4 in 10 beneficiaries, we support seeking help with financial difficulties, this is a pivotal role for Kidney Care UK.

You will be working remotely providing income maximisation and energy advice and support for kidney patients in the UK, supporting them to achieve better financial security. Working closely with Patient Support & Advocacy Officers, provide informed and compassionate support to provide excellent outcomes for our beneficiaries.

Our external partners – British Gas Energy Trust have committed to fund our Money and Energy Service until March 2027. We anticipate confirmation by December 2026 whether funding will be extended beyond March 2027.

This role is made possible thanks to the support of British Gas Energy Trust.

About Kidney Care UK
Around 3.5 million people in the UK live with chronic kidney disease, and one million of them don’t know that they do.
Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the Money & Energy Advice Service
The Money & Energy Advice Service (MEAS) provides information and support for welfare benefits and income maximisation and promotes awareness of efficient energy use. Working closely with Patient Support officers, MEAS provides specialist knowledge and directly supports clients to achieve sustainable financial outcomes. The service was established in 2023 with the support of British Gas Energy Trust and is embedded as a valued element of the many ways Kidney Care UK supports people affected by kidney failure.

What we offer
 

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:
• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme

We're looking for a kind, compassionate and resilient Income Officer to join our Landlord and Customer Service team located in our Head Office in Islington.

£36,000.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The Income Officer is responsible for delivering frontline income management activity across a defined patch of Look Ahead's supported housing services, including both commissioned services and housing for people with vulnerabilities living in the community.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Rent Collection and Arrears Management

• Manage rent and service charge accounts across a defined patch, ensuring payments are.

Housing Benefit, Universal Credit and Income Stability

• Liaise with Housing Benefit, Universal Credit and Department for Work and Pensions teams to support claims, verify information and resolve delays or discrepancies affecting rent accounts.

Court and Legal Process Support

• Prepare documentation and evidence for legal action in relation to rent arrears

Cross-Team Working and Communication

• Work closely with Housing Operations, Income colleagues and Care and Support teams to coordinate responses to income-related issues.

Record-Keeping, Compliance and Quality

• Maintain accurate, timely and auditable records for all income-related activity on the housing management system.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• Income Manager and Income Team
• Housing Operations Teams

About you:

• Fair-minded and approachable, with the ability to build constructive working relationships with tenants

Skills and Abilities

• Ability to communicate clearly, professionally and sensitively with tenants, colleagues and partner agencies.
• Good organisational and time-management skills, with the ability to manage a varied income caseload and competing priorities.

What you'll bring:

Essential:

• Experience of working in an income-related role within social housing, supported housing, or a similar environment is required.

Desirable:

• Experience of working within supported housing, homelessness services or other settings supporting people with vulnerabilities.

About us:

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.