Supporter engagement manager jobs

The Charity and Our Vision.  

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. 

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.  

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.   

Role Mission. 

As part of a newly created Outreach squad focused on reaching and engaging with the bereaved military community, you will use digital marketing skills to help us develop a thriving online community. 

You’ll take full ownership of our day-to-day social media activity across platforms like Facebook, Instagram, LinkedIn, and TikTok. From scheduling content and managing the calendar, to engaging with our audience and contributing to campaign ideas.You’ll also help deliver key marketing tasks that support outreach, engagement and growth, connecting families to the services we offer.

It all starts here – we can’t support families if they don’t know we exist.

The key responsibilities of this role are:  

Social Media (Core Accountability) 

Planning & Scheduling 

• Own and manage the social media content calendar, ensuring consistent, relevant output aligned to Outreach priorities. 

• Schedule and publish content across platforms including Facebook, Instagram, LinkedIn, and TikTok using agreed tools. 

• Work closely with the Head of Outreach to refine platform focus, tone, and audience segmentation. 

Content & Campaign Support 

• Suggest and implement social-first content ideas that support campaigns, service launches, and ongoing outreach to beneficiaries. 

• Create simple, on-brand social content where required (e.g. Canva graphics, polls, text-based posts, evergreen content). 

• Work closely with the in-coming Content Creator to ensure video and visual content is used effectively and repurposed across channels. 

Community Engagement 

• Actively monitor and respond to comments, messages, and enquiries across social platforms, with particular sensitivity to bereavement-related conversations. 

• Engage appropriately with the wider military, veteran, and bereavement community online to help maintain visibility and connection. 

• Escalate sensitive, safeguarding, or service-related enquiries to the appropriate team in line with agreed processes. 

Monitoring & Insight 

• Track and report on key social media metrics (e.g. reach, engagement, follower growth, link clicks). 

• Use insights to recommend improvements and help the Outreach Squad learn what content resonates. 

• Keep up to date with platform changes, trends, and best practice. 

Marketing Execution (Additional Responsibilities) 

Email Marketing 

• Own the creation, scheduling, and sending of regular email updates to bereaved families using agreed platforms. 

• Maintain email lists in line with data protection requirements and agreed segmentation. 

• Track basic performance metrics (open rates, click-throughs) and share insights with the Head of Outreach. 

Website Content Support 

• Upload and maintain marketing content on the website, including news articles, blogs, and impact updates. 

• Ensure content is accurate, on-brand, and correctly formatted. 

• Work with the Head of Outreach to ensure content is published in a timely and coordinated way. 

General Marketing Support 

• Support the delivery of wider marketing and outreach activity as required (e.g. campaign roll-outs, asset updates, coordination tasks). 

• Assist with keeping marketing materials organised, up to date, and accessible for the wider team. 

• Contribute to continuous improvement of how marketing activity is delivered across the Outreach Squad. 

The 30-day goals for this role are: 

• Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction. 

• With support from the Head of Outreach, conducted a full audit of all the charity’s social channels.  

• Taken ownership of social channels and scheduling calendar/tools.

• Agreed key performance measures and personal success measures with Head of Outreach. 

• Demonstrates a clear grasp of the Scotty’s tone and marketing philosophy. 

• Understands the current beneficiary email journeys and how the existing process works.  

The 60-day goals for this role are: 

• Publishing consistently across key social channels in-line with priorities agreed with the Head of Outreach.

• Set early baseline performance within agreed key metrics. 

• Taken responsibility for creating and sending the weekly Children & young people (CYP) email, Springboarder (young adult) email, and monthly Community updates email. 

• Showing effective working practices with the Content Creator leading to engaging social content demonstrated by meeting agreed metrics. 

• Proactively supporting the Head of Outreach in other digital outreach activities. 

The 90-day goals for this role are: 

• Independently running day-to-day social media activity maintaining consistency in quality, tone and frequency.

• Recognised internally as the go-to person for day-to-day social media and email marketing delivery. 

• Demonstrating clear improvements in at least 2-3 agreed metrics (such as engagement rates, click throughs, open rates etc). 

• Using insights to optimising content mix, timing and formats to improve effectiveness.

• Working with the Head of Outreach and Content Creator, we already have the best social engagement rates of any UK military charity!

What You’ll Need to Succeed 

Must Have 

• Practical experience managing professional social media accounts across platforms such as Facebook, Instagram, LinkedIn, and TikTok. 

• Strong written communication skills, with the ability to adapt tone and messaging for different audiences and platforms. 

• Confidence using social media scheduling tools and basic design platforms such as Canva. 

• High emotional intelligence and the ability to communicate with empathy and professionalism, particularly around sensitive topics such as bereavement. 

• Strong organisational skills, attention to detail, and the ability to manage multiple priorities in a fast-moving environment. 

• A genuine belief in Scotty’s mission and a commitment to representing the charity thoughtfully and responsibly online. 

Nice to Have 

• Experience uploading and managing content on a CMS (e.g. WordPress or similar). 

• Familiarity with interpreting basic performance data (social insights, email open and click-through rates) to inform improvements. 

• Experience of the UK military community. 

• An interest in community-building and using digital channels to create connection, not just visibility.

• Experience delivering or supporting email marketing campaigns, including writing copy and sending campaigns. 

Additional Information

• The role may require occasional evening or weekend work

• Enhanced DBS check required

• Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

Closing date: Friday 13th March.

Important Information:  

Feedback 

Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received, and only candidates shortlisted for an interview will be contacted via email. 

Location 

We will only consider applications from candidates located within 2 hours of central Cambridge.  

We're a remote-first organisation and our day-to-day work is extremely effective with our team based at home.However, some of the most important work we do, innovation, collaboration, problem-solving, and strategic thinking, benefits hugely from being in the same room, and those moments don't always come with months of notice.That's why we're currently looking for team members who are within a 2-hour travel time of Cambridge. 

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

A rare chance to join an incredibly supportive and inclusive employer that values hard work, flexiblity and employee well-being, and recognised by the GM Good Employment Charter! We are a small but vastly experienced team of family support/volunteer Coordinators, delivering highly respected volunteer-led home visiting support to families in the early years. 

We are looking for someone to provide direct support to families and also recruit, train and support a team of local parent/carer volunteers who will provide weekly home visiting and community support to families.

You will work  with other professionals from universal and specialist services to provide a coordinated response to families’ needs. You will assess need and risk prior to carefully matching volunteers with families or offering direct support, working as part of multi agency support, ensuring information sharing and safeguarding is at the forefront of your work. This will include instigating Early Help assessments, preparing for and attending Child in Need and Child Protection meetings.

You will have an understanding of recruiting, carefully selecting and managing volunteers to ensure they feel supported and fully trained to offer effective support to families in order to get the best outcomes for the family and in particular the children. 

You will be experienced in working with families in their own home - skilled in recognising and responding to safeguarding concerns, be apt in completing strengths-based assessments and conversations and have a deep understanding of the issues families can face and the link with childhood development and difficulties they may experience later in life.

Job Title: Individual Giving Officer

• Department: Fundraising

• Reports to: Head of Fundraising

• Responsible for: Individual Giving 

• Working Hours: 23.25 hours per week. 15-month contract

1. Purpose of the Role

• Working with the Head of Fundraising develop programmes for the recruitment and retention of individual supporters.

• Maximise income across channels including direct mail, email, social media. Working with other team members to deliver this.

• Grow income stream from individual giving products such as appeals, raffles, lotteries and other individual giving products, such as our Pet Pen Sponsorship.

• Develop budgets and business plans and contribute to fundraising strategy. 

• Manage and optimise supporter experience for retention, engagement, and cross-marketing. 

• Analyse appeal results for continual improvement.

2. Principle Tasks

• Oversee the annual individual giving fundraising calendar and campaigns from start to finish.

• Plan and manage direct marketing and digital appeals, including supplier coordination.

• Conduct market research and maintain awareness of trends to inform innovation.

• Prepare budgets and monitor performance.

• Develop donor recruitment campaigns.

• Develop supporter journeys.

• Develop warm programmes.

• Write fundraising copy, providing guidance on design to artworkers. Work with local studio artists and internal staff to produce final materials.

• Coordinate with PR, comms, and other departments on campaign messaging and execution.

• Analyse campaign performance and produce evaluation insights.

• Ensure compliance with GDPR, Data Protection law, DMA, and fundraising codes of practice. 

3. Knowledge, Skills & Experience

• Essential:

o Direct marketing and digital fundraising experience.

o CRM usage for data extract and reporting.

o Data management.

o Campaign brief writing.

o Fundraising copywriting ability.

o An understanding of effective fundraising design.

o Knowledge of effective appeals, charity gaming, donor stewardship, and individual giving products.

o Supporter acquisition, retention and development.

o GDPR.

4. Competencies

• Planning and decision-making skills.

• Creativity and forward-thinking.

• Task focus, prioritisation, and problem-solving.

• Collaboration with team.

• Project management.

• Excellent Microsoft package skills.

• Strong written/verbal communication and analytical skills.

5. Additional Info

• Willingness to occasionally work evenings or weekends if needed as part of the wider Fundraising team activities. 

• Driving licence.

• Work in office 3 days per week. Some home working will be allowed as needed.

INTERIM FUNDRAISING MANANGER

This is an exciting opportunity for an experienced Interim Fundraising Manager to use their knowledge and experience to cultivate new fundraising relationships, build a corporate partnerships pipeline from the ground up, and significantly increase individual giving and major donor income, whilst developing an engaging and effective supporter programme.

Benefits of working for Doorstep Library:

• Location: Hybrid (2 days in the Victoria office, 3 days remote), flexible working
• Hours: Full time – 35 hours (excluding lunch break), 6 month contract with potential to extend
• 25 days per annum, plus bank holidays and 3 days mandatory Christmas leave pro rata
• 6% pension Contributions
• Employee assistance programme
• Employee discount programme (BenefitHub)
• Salary sacrifice scheme

Doorstep Library is a community-focused literacy charity dedicated to bringing the gift of books and the joy of reading into the homes of families across London. With one in four 11-year-olds leaving primary school unable to read or write properly, the charity introduces young children (aged 0-11 years) to the pleasure and benefits of reading.

The successful candidate must be able to demonstrate:

• Proven Fundraising Experience: Essential knowledge/experience of raising income via various fundraising methods with a particular focus on corporate fundraising and individual giving.
• Relationship Building Skills: Ability to establish and nurture new partnerships whilst developing effective stewardship and supporter engagement programme.
• Strategic Input: Enthusiasm to work closely with the CEO to develop income streams and implement fundraising strategies.
• Team Management Experience: Effective leadership with the ability to develop and mentor a small team.
• Team Player Mentality: A strong understanding of working within a small charity, demonstrating adaptability and a willingness to assist with tasks beyond the immediate job description.

Experience in children's charities, literacy, or education organisations would be highly beneficial.

Capitalising on the current "National Year of Reading" this is an excellent opportunity to join a highly supportive and collaborative organisation that makes a tangible difference in children's lives. You will be instrumental in shaping the future fundraising landscape of The Doorstep Library, contributing to a vital cause in a rewarding environment.

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.
 
This role is subject to an enhanced DBS check, which will be carried out by the employer

Closing date: 10 March 2026

Applications are being reviewed by Charisma on a rolling basis, so please apply without delay to avoid disappointment.

Location: Camden (Head Office) / Hybrid

Salary: £36,436 -£38,075 per annum 

(Please note that applicants are usually appointed at the bottom of the relevant band)

Hours: 37.5 hours per week 

Contract: Fixed Term Contract (Until 31st March 2027)

Closing Date: Tuesday 3rd March 2026

Closing Time: 00:00am

Are you looking for a rewarding role working for an intersectional feminist organisation? If so, we have an incredible opportunity for you to join our team as an Clinical Lead at Solace Women's Aid.  

You will be joining a team of committed and inspiring individuals whose dedication has saved the lives of thousands of women, men and children in the capital. We are looking for friendly and diligent individuals to join our services and help us make a difference.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

Our counselling service provides one-to-one counselling to survivors of domestic abuse, providing an assessment and 15-20 counselling sessions. The Counselling Service provides support to survivors across London and witin the community, as well as through refuge-based CYP and adult counselling services.

The core service is open 9.00am to 5.00pm. However, appointments can be arranged outside of these hours if required, and may offer flexibility around working hours.

About the role

We are looking for a Clinical Lead to join our counselling service, which provides one-to-one counselling to survivors of domestic abuse. The Clinical Lead delivers line management support to a team of Counsellors and Therapists, supporting with clinical decision making across the counselling service. The Clinical Lead will also work from a trauma-informed perspective, and use multi-modal interventions considering the needs of a diverse group of survivors of domestic abuse.

About you

The ideal candidate will offer a trauma-informed perspective to therapeutic intervention and clinical decision making. They will also have great organisational skills, good communication skills (both written and verbal), and an ability to manage their own workload. You will be able to balance competing priorities and support the wider counselling team to deliver a high-quality service to the survivors accessing support. 

It is imperative to us at Solace that the suitable candidate is a warm, empathetic, and diligent individual with a strong work ethic. You would also be a person who is happy to join and contribute to our services, helping us to make a difference to the lives of those that we support.

Previous management experience is desirable, but not essential. If you hold a recognised professional counselling qualification to Diploma level or equivalent with 2 years’ post-qualification experience, and are passionate about ending VAWG, we would love to hear from you.

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferrable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We are a Disability Confident Employer and committed to an inclusive and accessible recruitment process. We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work.

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, and Part 1. Section 7(2) e of the Sex Discrimination Act 1975 apply. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies.

Join us as our Societies & Volunteering Coordinator and help shape vibrant, student‑led communities. Bring your creativity, energy and passion for supporting volunteers to a role that makes a real difference.

We’re looking for a skilled and values-driven Training Manager to design and deliver an accredited development programme supporting ex-service users to progress into Refuge Case Worker roles.

You’ll lead a 3-month accredited training programme followed by 6 months of supported, on-the-job development, with two cohorts each year over a three-year funded period. Managing the programme end-to-end. The training programme will be engaging, directly delivered by you alongside specialist partners. You’ll ensure it is trauma-informed, culturally competent, survivor-led and accredited, combining face-to-face and online learning with structured placements in our refuges.

This role is central to strengthening our workforce, creating safe employment pathways for Black and minoritised women survivors, and building a sustainable, skilled refuge workforce.

Due to the nature of work and focus of LBWP, the organisation considers the candidate’s race and gender, to be an occupational requirement in accordance with Parag. 1, Schedule 9, of the Equality Act 2010. Therefore, this post is open only to Black and minoritised i.e. Global Majority, women.

The vacancy

The Housing Officer role is 37.5 hours a week, working shifts between 8am and 8pm Monday-Friday which you will share with two other staff members on an 8-4, 10-6 or 12-8 rota pattern.

The role is based in Colchester.

Your time will be spent working with residents towards independent living by assisting them to claim and maintain benefits, move into work, education or volunteering, learn about successful budgeting, to eat healthily and keep themselves safe and healthy both physically and mentally. You will also interview prospective residents, carry out room checks, fire checks, assist with our food distribution scheme, collect payments and arrears, attend appointments with the young people as and when necessary, take an active role in resident engagement and support the management team.

Who we are and what we do

YMCA Essex has a 44 room, supported housing unit on Magdalen Street in Colchester. We house young people aged 16-25, supporting them towards independent living and a well rounded life. We encourage and support them into work, education or training and to be able to maintain a tenancy and look after themselves when they leave YMCA. Residents can live at the YMCA for a two-year period after which time we assist them in moving onto independent living.

You

Have an active care and concern for the community, work in an inclusive way, welcoming the diverse needs of our young residents. You are tolerant, understanding and non-judgemental. You have an interest in the needs of young people and a thirst to support them towards being the best they can possibly be.

You have experience of working in supported or general needs housing, wellbeing planning, risk assessments, working with young people and a great knowledge of welfare benefits, grants and other sources of income available. You have housing management, rent accounting and tenancy sustainment expertise as well as experience of dealing with anti-social behaviour and resident engagement.

Your IT skills are current with a good understanding of Microsoft packages and Sharepoint and you have an excellent level of education. You are experienced in working in and handling stressful situations. You are flexible and adaptable in regard to working hours and are able to take part in an on-call rota evening and weekend rota. You have a driving licence or can get to Magdalen Street at any time of day or night (if on call) within 30 minutes.

As a great communicator you are able to demonstrate an empathetic and person centred approach, problem solve on a daily basis, work with minimal supervision and with discretion and integrity whilst respecting confidentiality.

PLEASE NOTE THIS IS NOT A CARER ROLE. THERE IS NO PERSONAL CARE INVOLVED AND RESIDENTS ARE PHYSICALLY AND MENTALLY ABLE. CARE WORK EXPERIENCE WILL NOT BE CONSIDERED AS HOUSING EXPERIENCE.

YOU MUST HAVE RELEVANT EXPERIENCE TO BE CONSIDERED AND LIVE WITHIN 30 MINUTES TRAVEL OF COLCHESTER.

Circa £49,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is an exciting opportunity to join The UK Committee for UNICEF (UNICEF UK) as a Senior Political Affairs Adviser.

This unique role will lead the design, development and delivery of political influencing to secure positive change for our international advocacy goals. You will play a crucial role in building influential relationships with parliamentarians, building political networks and developing a strategic approach to political influencing at a critical time for children globally.

The successful candidate will have:

• Experience in successfully influencing and engaging parliamentarians in the UK political context.
• Motivation to put children and their rights at the heart of UK Government decision making.
• Excellent communication and relationship building skills to effectively deliver the role with colleagues across teams and with key external stakeholders. 

Act now and visit the website via the apply button to apply online.

Closing date: 5pm, Thursday 26 February 2026.

Interview date: First round: Wednesday 11 March & Friday 13 March 2026 via Microsoft Teams.

Second round: Monday 23 March 2026 via Microsoft Teams.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

This role will lead the project management, marketing and delivery of a significant portion of Sands’ virtual events portfolio, ensuring each challenge is delivered effectively and contributes to the growth of our fundraising income. You will manage multiple events from concept to completion, creating motivating digital experiences that bring supporters together and inspire them to fundraise.

You will help strengthen Sands’ online presence by providing excellent stewardship across a range of digital channels, building positive relationships with large and diverse audiences. Using an omnichannel approach, you will deliver a world‑class supporter experience that helps participants reach and exceed their fundraising targets, increases long‑term engagement and maximises lifetime value.

Working closely with the Digital Fundraising Manager, you will monitor trends within the virtual challenge landscape and identify opportunities to innovate, adapt and ensure Sands remains a leader within the sector.

About Metabolic Support 
Metabolic Support is the UK umbrella patient organisation for people affected by Inherited Metabolic Disorders (IMDs) – rare, lifelong genetic conditions affecting around 40,000 people in the UK and over 1.4 million worldwide. Since 1981, we have been at the forefront of rare disease advocacy, research, newborn screening and community support, empowering people with IMDs to live well. 

About the Role 
This is a senior, strategic and hands-on role leading our fundraising and communications activity. You will drive sustainable income growth, raise our profile nationally and internationally, and tell our community’s stories with clarity, compassion and impact. 

Working closely with the Chief Executive, you will shape and deliver an ambitious fundraising strategy, develop diverse income streams, and build strong relationships with trusts, foundations, corporates, major donors and supporters. You will also lead our communications and brand, ensuring consistent, high-quality messaging across all channels. 

As part of a small, agile team, this role suits a confident self-starter with emotional intelligence, strong leadership skills and a passion for making a tangible difference in rare disease. 

Key Responsibilities 

• Lead and deliver an integrated fundraising and communications strategy 

• Grow income across trusts & foundations, corporate partnerships, individual giving, major donors, community and events 

• Act as an external ambassador for Metabolic Support 

• Oversee communications, marketing, social media and brand development 

• Manage donor relationships, stewardship and CRM (Nutshell) 

• Provide fundraising forecasts, reports and budgets to the Board 

• Ensure compliance with GDPR and fundraising regulations 

About You 

• Proven experience in fundraising, communications or income generation 

• Strong track record in at least one key fundraising area (e.g. trusts, corporates, major donors) 

• Excellent written and verbal communication skills 

• Confident relationship-builder and storyteller 

• Highly organised, proactive and comfortable working autonomously 

• Strong alignment with Metabolic Support’s mission and values 

Other Information 

• UK-based with eligibility to work in the UK 

• Willingness to travel and work occasional evenings/weekends 

White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.

This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.

Location: This post is remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues, including a quarterly full staff meeting at Hebden Bridge.  This post requires travel to attend events and meetings throughout England and Wales.

You will work closely with the Campaigns and Policy Manager, take ownership of projects and work collaboratively with internal teams and external stakeholders, from Parliamentarians to Ambassadors and Champions, our grassroots changemakers. You will help shape and implement impactful campaigns that align with our strategic aims, engage men and boys as allies, and drive forward our ambition to transform the cultures that underpin gender-based violence and will be helping to deliver our flagship campaign White Ribbon Day and the following 16 days of activism.

Our people and volunteers are at the heart of our mission. This role is a fantastic opportunity for an experienced, people-focused manager to shape and deliver both our employee and volunteer experience. You will lead on the design and delivery of our people processes, recruitment, and engagement initiatives, while also driving forward our volunteer strategy and ensuring a positive, consistent experience for our 400+ volunteers.

Working closely with team members across The Charity, you’ll bring expertise, energy and creativity to support, engage and inspire people to give their best - whether they are employed by the charity or volunteering their time and skills.

WHO WE'RE LOOKING FOR:

This is a truly generalist HR role where we are seeking a CIPD qualified HR professional and purpose-driven manager who will bring energy, empathy, and expertise to our employee and volunteer experience. You’ll be equally confident in advising managers and leaders on people matters as delivering operational processes, from recruitment and onboarding to pay and contracts.

You’ll be able to navigate processes with confidence, ensuring our people feel supported, valued, and equipped to perform at their best You will have experience of creating a positive, engaging and inclusive experience for everyone who chooses to give their time and skills to The Charity both an employee and a volunteer. Whilst we recognise candidates won’t necessarily have experience of managing a volunteer workforce, a passion for volunteering or volunteering experience is desirable.

You’ll be curious, digitally minded and comfortable using insight and feedback to drive improvements. But above all, you’ll be motivated by our vision to find a cure for brain tumours and will be inspired by how incredible people and volunteering practices can play a part in making this happen.

KEY ACCOUNTABILITIES:

Managing people operations and advisory support

· Support managers with employee relations advice and guidance (informal and formal people processes), acting as a trusted expert on all people policy and process matters.

· Oversee the employee lifecycle from recruitment through to leaving The Charity, ensuring inclusive, legally compliant and engaging processes throughout each stage.

· Work with the People and Culture Officer to design recruitment campaigns and talent attraction that contribute to building a diverse talent pipeline.

· Manage onboarding and induction processes to ensure a positive first 100 days at The Charity.

· Oversee the communication and administration of policies, contracts, payroll changes, and compliance checks (Right to Work, DBS, references).

· Partner with People & Culture team members to plan and deliver initiatives relating to wellbeing, performance, reward and recognition, and EDI.

· Maintain accurate records on PeopleHR (our HR database) and Team Tailor (our Applicant Tracking System), ensuring compliance with employment law and GDPR.

Managing volunteering operations

· Lead the operational plan with respect to volunteering, ensuring volunteering supports departmental priorities. This will include acting as the central point of contact for volunteering operations, providing guidance, support and inspiration to teams and volunteers on volunteering policy and process.

· Oversee the recruitment, induction and training of volunteers, working with the People and Culture Officer, Learning and Development Lead and People Administrator, developing digital and in-person learning resources. This will include promoting volunteering opportunities internally and externally, ensuring clear and engaging communications.

· Support the Head of People and Culture to develop recognition initiatives to ensure volunteers feel valued and connected, including campaigns such as Volunteers’ Week and Trustees’ Week, working alongside the Internal Communications Manager role.

· Support Volunteer Coordinators across teams with advice, training and problem-solving to ensure a consistently excellent volunteer experience.

· Ensure volunteering activity is safe and aligned with safeguarding, risk and data protection standards through ensuring policies and procedures are up to date and compliant with legislation.

· Manage the volunteer management system (Volunteero) and use data and feedback to evaluate and improve the volunteer experience.

Supporting values-led best practice through our work

· Build strong collaborative relationships with team members across The Charity to maximise the contribution of both employees and volunteers.

· Champion our values of being bold, collaborative, innovative, and community first through all people and volunteer initiatives.

· Keep abreast of external best practice in HR and volunteering to ensure our approaches are inclusive and effective.

· Provide line management support to People and Culture team members where relevant, ensuring clarity of expectations and activities, and supporting their development and wellbeing.

Content & Communications Manager

Help to tell the stories that spark change.

We are seeking a creative Content & Communications Manager to strengthen the voice and visibility of a national charity through engaging, multi channel storytelling.

Position: Content & Communications Manager

Location: Central London/hybrid

Hours: Full-time

Salary: this role is Level 1 and the salary band is £27,008 - £34,797 pa + excellent benefits 

Contract: Permanent

Closing Date: 06/03/2026 17:00

The organisation is entering an exciting period of transformation launching a new digital platform, celebrating their 30th Anniversary, and growing impact across the charity sector. To support this ambitious journey, we’re looking for a creative and organised Content & Communications Officer to help bring their message to life.

This is a hands-on, storytelling-focused role perfect for someone who loves writing, digital content, and producing engaging communications that make a difference.

Key Areas of Responsibility:

You will work closely with colleagues across the organisation, helping to showcase the real impact of skills sharing, volunteering and partnership on charities across the UK.

You will:

• Create compelling content for social media, web, email and campaigns
• Help deliver the 30th Anniversary storytelling programme
• Produce blogs, case studies, visuals and impact stories
• Keep the website up to date and user-friendly
• Manage social channels and drive engagement
• Support internal communications across the organisation
• Use data and insight to improve content performance

About You

You’ll be someone who is:

• A strong and versatile writer
• Creative, curious and confident producing digital content
• Organised with great attention to detail
• Social media savvy and eager to grow audiences
• A collaborative teammate with a positive, proactive mindset
• Passionate about social impact and storytelling with purpose

You don't need to have worked in the charity sector; we’re looking for talent, enthusiasm and the ability to communicate with clarity and heart.

In return…

• Be part of a modernising, forward-thinking social impact organisation
• Help shape a national brand relaunch for our 30th Anniversary
• Develop your career in digital communications and content creation
• Collaborative culture, supportive leadership, and meaningful work every day

About the Organisation

This successful social enterprise amplifies the impact charities, business and individuals can bring to make a better world.

This is done by bringing charities together with business and business experts who can tackle the pressing issues charities are facing. It manages the relationship between business and charities to maximise the impact they bring and increases the impact of individuals by bringing them new experiences, perspectives and learning.  It increases the impact of organisations by exposing their talent to new situations and challenges. It increases the impact of charities by giving them the expertise and resources they need.

Applicants must have the right to work in the UK. We are particularly interested in candidates from underrepresented backgrounds.

You may also have experience in areas such as: Communications Manager, Marketing and Communications Manager, Digital Communications Manager, Content Manager, Senior Communications Officer, Marketing Manager, Digital Content Lead, Campaigns Manager, Engagement Manager or Brand and Communications Lead. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.