Volunteer development coordinator jobs

You’ll also support student voice, deliver induction activities, and ensure student feedback is heard and acted on. If you’re interested in running outreach activities, delivering talks to students and supporting Student Reps this is the role for you.
 

Main Duties and Responsibilities

Outreach & Engagement

· Lead on the planning and delivery of outreach activity (such as stalls and interactive activities) to promote the Students’ Union (specifically the Academic Experience Team’s) services, helping students understand what support is available to them.

· Build relationships with external charities and organisations, coordinating their involvement in on-campus outreach activity to raise awareness of support services relevant to students.

· Develop creative, inclusive approaches to increase student awareness and participation, particularly among students who may not usually engage.

· Collaborate with the Representation Coordinator, Community Events Team, and School & Student Community Organisers (SCOs) to design and deliver outreach that raises awareness of key academic and student issues, including initiatives for awareness weeks and heritage months.

· Monitor impact by monitoring attendance and engagement, in addition to gathering feedback to understand what worked well and continuously improve future outreach.
 

Induction & Student Transition

· Support the Academic Experience Manager in booking and coordinating SU induction talks for the start of each Semester.

· Deliver engaging induction talks and sessions to help new students understand how they can get involved and shape their academic experience.

· Ensure students are aware of key opportunities such as becoming a Student Rep and how to share feedback with the SU.

· Collect feedback on induction sessions and use this to improve content and delivery for future students.
 

Student Representation Support

· Support the delivery of Student Representative recruitment & training, helping reps understand their role and how to represent student views effectively.

· Work with Reps throughout the year to keep them engaged, confident, and active in their role, by hosting drop-in sessions and forums.

· Support the administration of Student Representation, helping students share feedback and ensuring it is used to inform improvements.

· Support the planning, organisation and delivery of School Student Forums and attendance at Programme Academic Experience Groups (PAEGs).

· Support the Academic Experience Team with day-to-day administration, including monitoring shared inboxes, responding to student queries, and helping ensure timely communication with Student Representatives.

Communicating Student Voice

· Work collaboratively with the Marketing Team and Representation Coordinator to develop and deliver regular reporting on student voice activity, including showcasing the impact of work led by Student Reps and SCOs

· Work in partnership with the Advice and Insight teams to support the effective use of student feedback mechanisms, including:

o Coordinating the collation and organisation of student submissions

o Assisting in the analysis and interpretation of feedback data

o Ensuring timely and meaningful reporting back to students and stakeholders on key themes and outcomes

Supporting The Wider SU Team

· Harness and maintain good working relationships with all colleagues across the SU, working as collaboratively as possible on all projects where appropriate.

· Support with the delivery of larger events like Freshers Week, Refreshers Week, the Students’ Union Awards and Elections (this is not an exhaustive list).

General Duties

· Set high standards of integrity, punctuality, accuracy, politeness, and professionalism. By personal example promote a positive image of the SU and ensure staff provide an excellent customer service.

· Ensure the effective and efficient day to day running of the department.

· Contribute towards the delivery of the SU’s strategic plan.

· Attend conferences, training events and meetings as necessary.

· Build and maintain effective relationships with external stakeholders and providers

· Undertake individual projects as required for the benefit of Herts students.

· Have a flexible approach to work and undertake any other reasonable duties that may be required, including general administration.

· Keep up to date with relevant local, national, international & sector developments, changes in legislation and good practice.

· Be sensitive when handling confidential information.

· Respect the democratic structure of the SU at all times.

· Abide by the Union Constitution and Union policies and procedures at all times.

· Support with the delivery of the Students’ Union Elections, Bye-Elections and Referenda, ensuring that they are free, fair and accessible to all students.

· Be aware of the department’s impact on the environment and to work within the environmental policies of the SU and the Uni of Herts.

We are now recruiting for a Programme Coordinator for our schools in Newcastle.

• The Newcastle Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The Newcastle Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Sunday 12th July 2026
Interviews: Wednesday 22nd July 2026
Start date: Ideally Monday 17th August 2026

Location: Newcastle, with expected travel to schools in Newcastle and the Blyth area.
Contract and hours: Full-time permanent contract. A full working week is 37.5 hours.

Duties and responsibilities
 

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 

Qualification criteria:

• The right to work in the UK.
• A valid driving licence with access to a car for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will be likely be more successful in this role if you have: 
 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector

How to apply:

To apply for this position you will need to complete and attach an application form to your application. To do this, please download the attached application form, complete the sections in full and save the new file, and then click the 'apply' button.

You will be able to upload the completed application form on the next page.

Applications without an attached application form will automatically be discounted. We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help you with making the application process work for you.​

Project Coordinator (Wales)

About us

Children North-east is a long-established charity dedicated to helping babies, children, young people and their families thrive. Since 1891, we’ve delivered vital services that tackle inequality and remove barriers to opportunity.

Our innovative Poverty Proofing® work supports schools and organisations to identify and address the hidden costs of the school day, ensuring every child can participate fully in education regardless of their financial circumstances

We are now delivering a major programme across Wales, in partnership with Welsh Government and Resolve Poverty, to reduce the cost of the school day and tackle the impact of poverty on learners.

About the role

We are looking for a Project Coordinator to support the delivery of a national programme across Wales. This role will focus on reducing financial barriers in education, amplifying the voices of learners, and supporting schools and partners to embed inclusive, poverty-aware practices.

You’ll work collaboratively with colleagues, stakeholders and communities to deliver meaningful change, helping ensure all children can thrive regardless of their circumstances.

Key responsibilities

• Lead the development of a bilingual national learners’ network to capture and amplify lived experiences
• Deliver training and engagement with children, young people and families
• Support the development of a national educators’ network to reduce school costs and tackle stigma
• Work closely with partners including schools, local authorities and Welsh Government
• Support policy engagement by sharing insights and delivery learnings
• Implement monitoring and evaluation, including data collection and reporting
• Build and maintain strong stakeholder relationships
• Promote the project through events, networks and communications

Person specification

Essential

• Ability to communicate effectively in Welsh and English
• Experience delivering projects involving children, young people and families
• Understanding of participation, consultation and research approaches
• Knowledge of poverty and its impact on education
• Understanding of the Welsh education system and safeguarding
• Strong organisational, communication and data analysis/reporting skills
• Ability to work independently and manage multiple priorities

Desirable

• Degree-level or relevant professional qualification
• Experience managing or delivering multiple projects

Cydgysylltydd Prosiect (Cymru)

Amdanom ni

Mae Children Northeast yn elusen sydd wedi bod yn helpu babanod, plant, pobl ifanc a’u teuluoedd i ffynnu ers 1891. Rydym yn darparu gwasanaethau hanfodol sy’n mynd i’r afael ag anghydraddoldeb ac yn dileu rhwystrau i gyfleoedd

Mae ein gwaith Poverty Proofing® yn helpu ysgolion a sefydliadau i nodi a mynd i’r afael â chostau cudd y diwrnod ysgol, gan sicrhau bod pob plentyn yn gallu cymryd rhan lawn mewn addysg.

Rydym yn cyflwyno rhaglen genedlaethol yng Nghymru, mewn partneriaeth â Llywodraeth Cymru a Resolve Poverty, i leihau cost y diwrnod ysgol a mynd i’r afael ag effaith tlodi ar ddysgwyr.

Am y rôl

Rydym yn chwilio am Gydgysylltydd Prosiect i gefnogi’r gwaith o gyflwyno rhaglen genedlaethol ledled Cymru. Bydd y rôl hon yn canolbwyntio ar leihau rhwystrau ariannol mewn addysg, cryfhau llais dysgwyr, a chefnogi ysgolion a phartneriaid i weithredu arferion cynhwysol.

Byddwch yn gweithio gyda chydweithwyr, rhanddeiliaid a chymunedau i sicrhau newid cadarnhaol i blant a phobl ifanc ledled Cymru.

Prif gyfrifoldebau

• Arwain datblygiad rhwydwaith dysgwyr cenedlaethol dwyieithog
• Darparu hyfforddiant ac ymgysylltu gyda phlant, pobl ifanc a theuluoedd
• Cefnogi datblygiad rhwydwaith addysgwyr cenedlaethol
• Gweithio gyda phartneriaid gan gynnwys ysgolion, awdurdodau lleol a Llywodraeth Cymru
• Cyfrannu at ddatblygu polisi drwy rannu mewnwelediadau
• Gweithredu monitro a gwerthuso, gan gynnwys casglu data ac adrodd
• Datblygu a chynnal perthnasoedd rhanddeiliaid
• Hyrwyddo’r prosiect drwy ddigwyddiadau a rhwydweithiau

Manyleb y person

Hanfodol

• Y gallu i gyfathrebu’n effeithiol yn Gymraeg ac yn Saesneg
• Profiad o gyflawni prosiectau gyda phlant, pobl ifanc a theuluoedd
• Dealltwriaeth o gyfranogiad, ymgynghori ac ymchwil
• Gwybodaeth am dlodi a’i effaith ar addysg
• Dealltwriaeth o system addysg Cymru a diogelu
• Sgiliau trefnu, cyfathrebu a dadansoddi data/adrodd cryf
• Y gallu i weithio’n annibynnol a rheoli blaenoriaethau lluosog

Dymunol

• Cymhwyster proffesiynol neu radd
• Profiad o reoli neu gyflawni nifer o brosiectau ar yr un pryd

Are you passionate about making a real difference in mental health services? Do you have strong leadership skills and a commitment to promoting recovery and wellbeing? If so, we want to hear from you.

We are seeking a Crisis Café Team Coordinator to join our dynamic Journey Recovery Hub, a vital out-of-hours service supporting individuals experiencing mental health crises in Richmond and Kingston.

The Role

As the Crisis Café Team Coordinator, you will work in partnership with a second Crisis Cafe Team Coordinator to:

 •  Lead and coordinate the daily operations of two Crisis Café sites.

 •  Support a dedicated team of staff and volunteers, fostering a welcoming and collaborative environment.

 •  Deliver high-quality, person-centred care that empowers individuals to manage their mental health and avoid crises.

 •  Build strong partnerships with local services, promoting the Café and its impact.

 •  Drive service excellence, identifying areas for improvement and ensuring compliance with best practices.

This role combines casework with operational management, offering an exciting opportunity to develop your leadership skills while making a meaningful impact in the community.

What You’ll Bring

We’re looking for someone who excels in leadership, organisation and communication, with the ability to manage high-intensity environments and complex situations.

Essential Skills and Experience:

 •  Proven ability to support individuals in crisis, helping them develop self-management strategies.

 •  Experience managing small teams and volunteers.

 •  Strong understanding of mental health services and the recovery approach.

 •  Excellent communication and administrative skills. 

Desirable Skills:

 •  Mental Health First Aid or Suicide Prevention training.

 •  Knowledge of national suicide prevention strategies.

 What We Offer

· A supportive and collaborative work environment.

· Opportunities for professional development, including training and supervision.

· The chance to make a tangible difference in the lives of individuals experiencing mental health crises.

· Flexible working

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata]

· Contributory pension

· Bonus 1 day of annual leave per year over the festive period (pro rata)

· Employee Assistance Programme (EAP) which includes free counselling sessions

· Paid time off for medical appointments

· Staff away days and socials

Shifts include evenings and weekends across two locations:

 Hampton Road, Twickenham, TW2 5QB

 Alfriston Centre, 3 Berrylands Road, Surbiton, Kingston, KT5 8RB

If you are ready to lead with compassion, resilience, and strategic insight, apply today to become part of our dedicated team!

We are actively interviewing for this role. 

The successful candidate will need to undergo an Enhanced DBS check.

Richmond Borough Mind is committed to equal opportunities and encourages applications from all backgrounds.

Let’s build a stronger, healthier community together.

About The Refugee Council

The Refugee Council is the nation’s refugee charity. Together with community groups, partners and volunteers, we help people who have escaped war and persecution to rebuild their lives, integrate into communities, and play their part in Britain. Born in the aftermath of World War II, our frontline services support over 14,000 refugees each year to find safety, get to know their neighbours, and enter education, training or work. We share our evidence and expertise with policymakers to help build integrated communities where everyone can contribute.

We have offices across the UK where our Services teams provide support to refugees at the local level.

Inclusion and Accessibility

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Our Values

Our values underpin everything we do:

• Inclusive: We are inclusive. We work with – not for – refugees and people seeking asylum so they have an equal voice, co-producing projects and ensuring their expertise and experiences are at the heart of what we do.
• Collaborative: We are collaborative. Working with others is a priority in order to have the collective impact that is vital to achieve policy and practice reform.
• Courageous: We speak out when we see injustice, cruelty and unfairness. We always stand up for what we believe is the right thing to do to transform the experiences of those seeking protection in our country.
• Respectful: We are respectful of all those we interact with. We treat everyone – our staff, volunteers, beneficiaries, partners and people we disagree with – with the same respect, professionalism and understanding.

About the Role

The Casework Coordinator will provide high quality, person-centred case coordination, advice and practical support to refugees, refugee families and people with no recourse to public funds living in temporary accommodation or transitioning into longer-term housing. The postholder will manage a caseload of individuals and families, undertaking assessments, developing personalised support plans and coordinating access to housing, health, education, financial and other support services to promote stability, independence and positive integration outcomes.

Working as part of the London Borough Outcomes Partnership, the postholder will collaborate with local authorities, delivery partners and community organisations to support successful move-on from temporary accommodation, improve access to services and contribute to the achievement of contractual outcomes. 

Hours: Full-time, 35 hours per week.

Staff Benefits

To reward our staff for the value they bring, we offer a variety of enhanced terms and conditions and a wide range of benefits, including:

• Training & Development 
• Employee Assistance Programme 
• Pension Scheme 
• Work/Life Balance Policies
• Employer-Sponsored Volunteering 
• And more.

Let’s work together to improve the lives of refugees in the UK – apply on our website today.

Closing date: 8 July 2026.

Ensuring that the Refugee Council is an inclusive and accessible place to work is important to us. We want to enable people from different backgrounds to apply and thrive with us. We believe our recruitment process enables that and are also happy to make adjustments on request.

Job title: Partnerships Coordinator

Reports to: Partnerships Manager

Salary: Salary of £27,427 per annum.

Location: Hybrid working / Remote options available across our operating regions - with travel around Wales and England

Hours: Full-time, 37.5 hours per week, Monday - Friday

Post No: 2WISPC1

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
• Ensure that bereavement boxes are available at each of these hospitals
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
• Provide support to individuals who witness the sudden death of a child or young person
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
• To advocate and campaign on behalf of suddenly bereaved families

2wish:

2wish has been established since 2012 and has grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death. We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under in Wales and the bordering counties in England, including; Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire, Avon and Somerset, with the plan to continue to roll out support to the whole of England. We work in partnership with professionals who refer int the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

Context of role:

Corporate partnerships raise vital income and awareness, allowing 2wish to support anyone affected by the sudden and unexpected death of a child or young person.

The Partnerships Coordinator provides coordination, administrative and relationship support across corporate partnerships, event sponsorship and partner stewardship.

Working closely with the Partnerships Manager, the role supports activity across Wales and England, ensuring partner engagement is well organised, accurately recorded and followed up.

The postholder will work with fundraising, events, marketing and regional colleagues to support a joined-up approach to partnership delivery.

The role will involve travel across Wales and England, with some evening and weekend work required.

Key Responsibilities:

Partnerships Coordination and Delivery

• Support the Partnerships Manager to coordinate and deliver corporate partnership activity across Wales and England.
• Act as a point of contact for agreed corporate partners, sponsors and supporters, ensuring enquiries and actions are followed up promptly and professionally.
• Coordinate partner relationships, including communications, meetings, fundraising activity, sponsorship benefits and internal updates.
• Support the preparation of partnership materials including briefing notes, proposals, presentations, impact updates and stewardship communications.
• Attend partner meetings, networking opportunities, fundraising events and sponsorship activity as required.

Partner Stewardship and Engagement

• Support the stewardship of corporate partners, helping them feel valued, informed and connected to the work of 2wish.
• Prepare thank-you messages, follow-up emails, partner updates and impact communications.
• Coordinate partner acknowledgement and recognition with the Marketing & Communications team, including social media content, website updates, event materials and agreed benefits.
• Coordinate agreed partner activity, including fundraising initiatives, volunteering opportunities, awareness-raising and staff engagement.
• Identify opportunities to strengthen partner engagement and long-term relationships.

New Opportunities and Research

• Support the identification of new corporate partnership, sponsorship and partner fundraising opportunities.
• Research potential partners, local businesses, networks and sponsorship prospects aligned to 2wish’s work and values.
• Help develop external networks that support income growth, awareness and regional engagement.
• Prepare background information and draft materials for new business conversations led by the Partnerships Manager and Head of Fundraising.
• Track prospects, approaches, next steps and outcomes.

Event Sponsorship and Partner Activity

• Support the planning and delivery of sponsorship activity across 2wish events.
• Track and manage sponsor benefits, including acknowledgements, deadlines, logos, guest places, marketing requirements, payments and post-event follow-up.
• Work with the Events Coordinator and Marketing team to deliver sponsor activity effectively.
• Coordinate corporate partner involvement in events, including attendance, promotion, fundraising activity and supporter engagement.
• Support post-event stewardship, including thank-you communications, impact updates and renewal follow-up.

CRM, Reporting and Administration

• Maintain accurate and up-to-date records of corporate partners, prospects, sponsors, meetings, actions and income activity.
• Ensure all partnership activity is recorded consistently on the CRM and agreed internal systems.
• Monitor key timelines, including renewals, sponsorship deadlines, meetings, follow-up actions and reporting requirements.
• Support regular updates on partnership activity, pipeline progress, sponsorship status and key actions.
• Contribute to improving templates, processes and ways of working to ensure partnership activity is consistent and easy to manage.
• Share relevant updates with colleagues to ensure partnership activity is visible, coordinated and followed up.

Internal Collaboration

• Work with colleagues across 2wish, including fundraising, events, marketing and communications, and finance to ensure joined-up partnership activity.
• Collaborate with Regional Fundraisers to capture local corporate contacts, opportunities and activity, including identifying where local relationships may have wider partnership or sponsorship potential.
• Share relevant updates so partnership activity is visible, coordinated and followed up.
• Support a consistent and professional approach to corporate partnerships across Wales and England.

General:

• Be responsible for organising own work agenda, time management and administration.
• Adhere to all company policies and procedures including GDPR, Safeguarding, Confidentiality, Health and Safety and Lone Working, and implement safe working practices as appropriate.
• Attend weekend and evening events in support of the charity as necessary.
• Travel across Wales and England as required.
• Participate in team meetings, one-to-one meetings, training and development activity relevant to the role.
• Tasks and responsibilities may be unpredictable and varied. All employees are expected to work flexibly and may be asked to undertake tasks not specifically covered in their job description.
• You will be subject to performance review, including a review of the above duties and performance over the period

This role is subject to a DBS check.

What we do for you:

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: 2wish is based in Llantrisant; for candidates located in South Wales, this role will be primarily office-based, with a hybrid pattern of 3 days in the office and 2 days working from home. We also welcome applications from candidates across the regions in which 2wish operates, where remote working will be considered.

Additional benefits for our employees:

• An 'Employee Assistance Programme, ' including wellbeing support
• Free parking on 2wish premises
• Free branded 2wish clothing
• An extra annual leave day on your birthday
• Incremental increase in holiday entitlement based on length of service
• Paid sick leave
• Discounts for personal purchases on 2wish Merchandise
• Discounted tickets to UK 2wish events for staff and family
• Extra holiday entitlement when taking part in 2wish overseas events
• Company mobile phone for performance of duties
• Tools/equipment required for the performance of duties
• Reimbursement of work expenses
• Bright Exchange employee discounts
• Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 3 July 2026

Proposed interview date: Friday 17 July 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.

Event & Engagement Coordinator

Remotely based in North West England with one day a week based in Manchester office. 9‑month fixed‑term contract / placement.

Job Purpose:

To plan, coordinate, and deliver a range of local events across North West England, ensuring each event is well-organised, inclusive, and engaging for local communities. The Local Event & Engagement Coordinator will collaborate closely with partners, local authorities, suppliers, volunteers, and members to deliver high-quality, unique and memorable experiences.

Key Responsibilities:

· Event Coordination
Plan and manage logistics for a variety of local member events, making sure all events are accessible and attractive to both existing and potential members.

· Liaise with relevant external and internal contacts such as venues, suppliers, CSSC’s ticketing platform, Head Office departments, and volunteers.

· Complete all relevant compliance work such as risk assessments and public liability checks.

· Develop and manage event budgets, ensuring value for money and accurate financial tracking.

· Oversee event setup and breakdown where applicable, managing on-site logistics and resolving any issues on the day.

· Recruit and coordinate volunteers to assist with events.

· Evaluate event success through feedback, data collection, and post-event reporting.

· Digital Engagement
Promote events via social media, email campaigns, posters, and local press in collaboration with marketing teams.

· Manage and grow the North West’s CSSC TikTok presence, including content planning, filming, editing, posting, and community engagement.

· Create engaging, on-brand short-form video content tailored to target audiences.

· Monitor performance metrics and use insights to optimise content strategy and increase reach and engagement.

· Stay up to date with emerging social media trends, tools, and platform updates.

Key Skills & Experience:

Essential:

· Proven experience in planning and delivering events.

· Strong organisational and time-management skills.

· Ability to manage budgets and handle multiple projects simultaneously.

· Excellent communication and stakeholder engagement skills.

· Flexibility to work evenings and weekends when required.

· Full UK driving licence and willingness to travel across the region.

· Ability to analyse member insights to inform event planning and attract potential new members.

· Ability to work collaboratively with regional teams to support membership growth and positive member experiences.

· Ability to build rapport with volunteers and identify the support needed for successful event delivery.

· Confidence in using IT systems and ticketing platforms to promote events across appropriate channels.

Desirable:

· Experience working with community groups, charities, membership organisations or not for profits.

· Knowledge of health and safety and safeguarding procedures.

· Familiarity with marketing or PR for events.

· First Aid or event safety training.

· Previous experience with ticketing platforms or willingness to learn.

· Understanding of how comms and events align with one another.

· Data literacy or willingness to understand some basic data analytics

Who are we looking for?

· Energetic and positive, bringing enthusiasm to everything you do.

· Excited by change, seeing new opportunities and possibilities.

· Keen to succeed with a strong development mindset.

· Passionate about delivering great events and experiences.

· Open to feedback, always looking for ways to improve.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

You’ll inspire, recruit and support volunteers and engage our local groups to enable the local development of the Parkinson’s Community Cymru movement by working across communities and in particular reaching those most underserved to apply their time, skills and energy to develop initiatives and solutions. 

You’ll use a Rights and Asset Based Community Development approach to engage with and mobilise people affected by Parkinson’s local partners. You’’l support them to maximise their personal and community assets so they can take action on the things they care about and take part in a wide range of opportunities. You'll also support the effective governance, recruitment and development of our local group network. 

What you’ll do:

• Use asset based methodology to involve people affected by Parkinson’s from our existing groups and those not currently connected with the charity to build their own and participate in their community plans. 

• Involve a diversity of volunteers and those communities who are most disadvantaged/ affected by health inequalities and ensure they are connected and engaged with the wider work of the charity. 

• Maintain mapping information in various formats, keep accurate records, update databases and prepare written reports.

• Identify funding opportunities for local development.

• Collaborate with colleagues to support campaigning identified by the local plan and input to the work of the Development Team Cymru.

• Support and advise our local groups on volunteer recruitment & retention, budget management, governance and planning. 

• Promote and facilitate volunteer recruitment, induction and training in collaboration with colleagues and other organisations. 

What you’ll bring:

• Friendly and approachable, able to build and maintain strong working relations and provide first class ‘customer’ care.

• Experience of resolving conflict and challenge effectively.

• Proven understanding of and ability to take a human rights and asset based approach to community development focusing on strengths. 

• Skilled communicator at all levels in English.

• The ability to communicate in Welsh is desirable, but not essential for this role.

• Strong volunteer management skills including use of supervision, coaching and mentoring techniques to achieve positive outcomes.

• Facilitation and engagement skills with the ability to work in an inclusive and collaborative way.

• Ability to support group volunteers with budgeting, forecasting and financial reporting. 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 13th & 14th July 2026.

The successful candidate will be required to 

• live in the area specified (South Wales) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Job Title:  Ipswich Project Manager: Social Action

Location: Ipswich. Homebased with travel across Suffolk 

Contract Type:  6 months Fixed Term 

Hours: 17.5 hours per week (0.5 FTE) 

Salary: £17,000 pa (£30,000 FTE  pro rata) 

DBS/PVG: DBS Basic 

Job Family: 3    

Volunteering Matters   

Who we are 
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change. 

Creating stronger communities through the power of volunteering 

Volunteering Matters is a nationwide charity that exists to create stronger communities through the power of volunteering. We work with local partners to develop impactful programmes that support individuals and communities across the UK. 

Since 1962, we’ve used our influence to champion volunteering as a powerful tool to build a thriving, resilient society. Our projects are co-created with the people and communities we work alongside: an approach that encourages our participants to become future volunteers and leaders, not just beneficiaries. 

 We understand the pressures of day-to-day life and create flexible, inclusive opportunities for people at all stages of life. And beyond delivering projects on the ground, we use our voice to shape policy and practice – ensuring volunteering stays recognised, supported and sustainable for generations to come. 

What we do 
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

How we do this 

We support people to share their time and skills to help others and tackle big challenges in their communities. 

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part. 

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change. 

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities. 

• We connect businesses with communities, creating meaningful employee volunteering projects. 

• We show the impact of volunteering and social action, proving how it changes lives for the better. 

Our promise to volunteers 

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do. 

It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.  

Job purpose:

The Ipswich Project Manager is the primary people and operational leader for delivery staff within the Ipswich Social Action team, part of the wider social action portfolio at Volunteering Matters. The role is responsible for ensuring the safe, compliant, and high-quality delivery of social action programmes in the Ipswich area that enable individuals and communities to speak up, influence change, and take collective action on issues that matter to them. 

This is a time limited role with a strong emphasis on establishing new project delivery and maintaining and developing existing delivery and practice within the team. This will involve building a clear understanding of new and existing delivery models, supporting the integration of staff and projects into the new programme delivery, and identifying risks, gaps, and opportunities to develop further prospective delivery going forward. A key part of the role will be identifying opportunities to integrate all local activity into the#iwill Movement Town of Social Action work, and maximising opportunities to develop social action across all age groups. The postholder will also work closely with local funders and delivery partners to ensure they are fully engaged and involved in local program planning and delivery.

The role does not hold direct budget responsibility or lead a single programme. Instead, it provides strong people management, operational oversight, task management, and compliance leadership, alongside generating insight and recommendations to shape the future development of social action across the Town of Social Action.  

Our Values & Way of Working 

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.  

Diversity & Inclusion   

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.   

Disability Confident & Reasonable Adjustments 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.  

 Benefits   

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer: 

• Flexible Working by Default (re hours & place of work)  

• Unlimited Annual Leave  

• Employee Pension scheme  

• Life Assurance  

• Cycle to Work Scheme  

• Season Ticket Loan  

• Employee Assistance Programme  

• Enhanced sick and family leave.   

• Lifestyle Discount Scheme   

We are also open to discussing job share applications.  

GDPR Statement   

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.     

Policy on AI-Generated Applications  

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.  

 To Apply   

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.   

We welcome applications from everyone, but please note that if we receive an extremely large number of responses, we may close this advert early to fully consider applications. We encourage you to apply promptly so you don’t miss the opportunity to join our community.   

Right to Work in the UK 
Please note that while we hold a license to sponsor employees on a skilled worker visa, the number of applications we can make each year is very limited. Unfortunately, this role does not meet the criteria for sponsorship, therefore, you must already have the right to work in the UK to be considered for this position. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. You can contact us directly by emailing and a member of the team will get back to you as soon as possible. 

Antenatal Family Support Coordinator

Do you have midwifery experience, antenatal education experience or professional knowledge of pregnancy, birth preparation and early parenthood?

We are looking for a Family Support Coordinator to support families from pregnancy through the early years.

This is an opportunity to join a supportive and purpose-driven team where your work will make a direct difference to families across Gloucestershire.

Position: Antenatal Family Support Coordinator

Location: Stroud & Gloucester /Hybrid (covering office, family hubs and community sessions)

Hours: Part-time, 26 hours per week

Salary: £32,597 pro rata (£22,818 actual)

Contract: Permanent

Closing Date: 8th July 2026. This job opportunity may close early if we find an appropriate candidate before the closing date.

The Role

You will deliver the core support offer, including home visiting, 1:1 support, group work and volunteer-supported family support. You will also lead delivery of the Bump antenatal programme, helping expectant parents prepare for birth, early parenthood and the transition to family life.

In this role, you will:

• Support families during pregnancy, early parenthood and the early years
• Provide practical, emotional and educational support to expectant parents
• Help parents prepare for birth, baby care and the transition to parenthood
• Support early attachment, bonding, infant development and parental confidence
• Manage a caseload of families with different levels of need
• Work with and support trained Home-Start volunteers
• Help colleagues with pregnancy-related queries and appropriate signposting
• Support inclusive engagement with mothers, fathers, partners and co-parents
• Work with local services, family hubs and community partners

This is a non-clinical role. You will not be providing medical advice or clinical care, but you will use your knowledge and experience to support parents, strengthen early family relationships, and help the team respond confidently to pregnancy-related needs.

About You

We are looking for someone who understands pregnancy, birth preparation, early parenthood and the emotional realities of becoming a parent.

You may have worked as a midwife, maternity support worker, antenatal educator, early year’s practitioner, family support worker, health-related practitioner, or in another relevant role supporting families during pregnancy and the early years.

You will bring:

• Experience or strong knowledge of antenatal support, pregnancy and early parenthood
• Confidence delivering group sessions or antenatal education
• Good understanding of early attachment, infant development and postnatal adjustment
• Awareness of perinatal mental health and the impact of trauma, stress and isolation
• Experience supporting families during pregnancy, birth preparation or early parenthood
• Experience delivering group-based support, education or facilitation
• Good understanding of safeguarding and professional boundaries

This is a non-clinical family support role. You will not provide medical advice, diagnosis, clinical maternity care or infant feeding clinical support. Where families need specialist health, maternity, mental health or safeguarding support, the postholder will follow procedures and signpost or escalate appropriately.

On offer:

• A supportive and values-led working environment
• Meaningful work with families at an important stage of life
• Reflective supervision and team support
• Opportunities for training and professional development
• The chance to shape and strengthen the antenatal and early years support offer

About the Organisation

Join a voluntary organisation committed to promoting the welfare of families with at least one child under five years of age. Trained home-visiting volunteers offer regular friendship, emotional, and practical support to help families experiencing a challenging time in their lives. The service is unique and also offers free support peer groups, antenatal, postnatal, and perinatal mental health services.

The role will require an enhanced DBS check and satisfactory references. The charity is committed to equality, diversity, equity and inclusion. We welcome applications from people with a wide range of backgrounds and lived experience, particularly those who reflect the communities we work alongside.

You may also have experience in areas such as Midwife, Maternity Support Worker, Antennal, Antenatal Support, Early Years, Early Years Practitioner, Family Support Worker, Health, Clinical, Baby, Infant, Nurse, Nursery Nurse.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

Job Title: Independent Visitor Co-ordinator for Cheshire East 

Service: Cheshire East 

Reporting to: Children’s Rights Manager

Salary: £13,300 per annum (£26,600 FTE)

Location: Home based and work within the communities.

Candidates must reside within a reasonable distance of the service area.

Hours: 17.5 hours per week

Contract Type: Permanent

Make a Difference to the Lives of Children and Young People

Coram Voice is a national independent children’s charity, established in 1975, and one of the UK’s leading organisations championing the rights of children and young people in care. We ensure their voices are heard, respected, and acted upon, and we work every day to improve the lives and outcomes of those who rely on the support of the state.

Coram Voice is one of the Coram Group of charities. Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

We are excited to offer an opportunity for an Independent Visitor Coordinator to join our dynamic, dedicated team supporting children and young people in Warrington and Stockport.

About the Role

As an Independent Visitor Coordinator, you will:

• Deliver a statutory Independent Visitor service to children in care and care leavers.
• Recruit, assess, train and support volunteers who become long term, trusted befrienders for young people.
• Build strong, positive relationships with children, volunteers, and key professionals.
• Champion a child led approach, ensuring young people’s wishes and feelings drive every decision (except where safeguarding concerns arise).
• Work collaboratively across Coram Voice and with partner agencies.
• Take independent responsibility for leading and supporting our volunteers, while working in partnership with the Children’s Rights Manager to support accurate reporting and contract monitoring.

If you are passionate about volunteer development, young people’s rights, and meaningful, lasting change, this role could be perfect for you.

What We Offer

Coram Voice is committed to recognising and rewarding the vital work of our staff. When you join us, you’ll benefit from:

• Competitive salary
• Matched pension contributions (up to 5%)
• 25 days’ annual leave plus 3 additional paid days between Christmas and New Year
• Supportive, flexible working culture
• Family friendly policies and a focus on staff wellbeing

You will have the opportunity to make a genuine difference—every single day.

Recruitment Process

Shortlisting:
Conducted by Annmarie Ahtuam, Service Manager, and Sarah Gabriel, Children’s Rights Manager.

How to Apply:

Please complete the full application form and address every point in the person specification.
We cannot accept CVs.
Internal applicants may submit a supporting statement addressing the person specification.

Interview Process:

• Written exercise
• Panel interview
• A further one‑to‑one interview (Warner compliant)

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: Monday 13th July 2026 at 9am 

Interview date: Monday 20th July 2026 

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278

Location: Merseyside Hub - travel to London / Birmingham for a face-to-face team meeting is required 3-4 times a year

Closing date: Sunday 12th July, 23:30

Interview date: 4th/5th Aug

We plan on holding an online information session on Thursday June 25th.

Do you have an understanding of how lived experience of bad housing or homelessness can impact people, plus a real desire to help them share their stories and experiences so that we can better help them in the future? Then join Shelter as a Lived Experience Coordinator and you could soon be playing a vital role within our Merseyside Hub.

About the role

The Lived Experience Coordinator is responsible for supporting the Merseyside hub to deliver a programme of lived experience insight activities, with the aim of ensuring that the views and experiences of individuals with lived experience of bad housing or homelessness informs all of Shelter’s work.

Role specifics

We’re looking for someone who can help create meaningful opportunities for people with lived experience to shape and influence Shelter’s work. You’ll plan and deliver a range of involvement activities, support inclusive recruitment and induction processes, and work closely with participants to support their development, wellbeing and pathways into volunteering and employment. You’ll also provide guidance and training to colleagues on involving people with lived experience effectively, promote best practice across the organisation, and ensure involvement activity is well recorded, evaluated and continuously improved. Through your work, you’ll help ensure lived experience remains at the heart of Shelter’s fight for home.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The main goal of the Lived Experience Insight team is to work closely alongside people with lived experience to influence and steer the direction of Shelter’s work, so that lived experience informs everything we do.The team deliver activities across the organisation, which shape the ongoing design, delivery, and governance of Shelter’s work.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

The Events Co-ordinator has a pivotal role in coordinating and executing various events and initiatives to support the Charity’s objectives. This position demands meticulous planning, excellent organizational skills, and the ability to manage event logistics effectively.They will work as part of the Events Logistics Team, supporting the senior members of the team, and work with and manage a number of both internal and external stakeholders. 

The Events Co-ordinator will work closely with the Head of Events and colleagues across the team to support the delivery of both the Events Logistics and wider Fundraising Team strategic plan, including: 

• Event Planning: Collaborate with relevant stakeholders to plan, organize, and execute a diverse and often complex range of events including Sponsored Walks and Challenge events such as Abseils, Charity Galas, Stewardship/Cultivation events and a range of charity engagement events.

• Events Logistics Management: Coordinate all logistical aspects of events (venue booking, supplier co-ordination, transportation, accommodation, catering, equipment, and staffing requirements); and liaising and negotiating with external stakeholders to ensure our charitable ROI target is achieved. Possess specialist knowledge regarding events policies and procedures including complex event planning, risk assessing and mitigation/emergency planning contracts, manage deliveries, and ensure timely and cost-effective services for events.This includes ensuring compliance with legal, health, and safety obligations, including acquiring necessary permits and licenses for events. 

• Budget Oversight: To ensure events are delivered in line with specific delegated expenditure budget, and achieve the key objectives established at outset.Develops, manages and tracks delegated budget for own events with input into the overall budget across the year, to assist the Head of Events with budget planning, cost estimation, ensuring events are executed within the allocated financial parameters.

• Volunteer Management: Recruit, train, and supervise volunteers, ensuring their roles and responsibilities are clear and well-coordinated during events. 

• Event Evaluation: Supports, facilitates and monitors progress of each event and initiates and supports performance improvement.Conduct post-event evaluations to assess the success of each event, collect feedback, and implement improvements for future initiatives. 

• Stakeholder Management & Communication: Collaborates with the marketing and communication team to create promotional materials, advertising campaigns, and social media content to maximize event attendance and support; and the wider income generation teams to create event working groups with shared responsibilities to deliver successful outcomes.Additional stakeholders that would be communicated with on a regular basis include; charity supporters, event attendees, Trust Staff, Charity Board Member and general members of the public. 

• Sector Insights : To scope and research potential new event opportunities across the region/UK/Internationally as well as keep abreast of sector trends and opportunities.

• Personal Attributes: Passionate about the Charity; Proactive, resourceful, and able to solve problems independently.An excellent team player with strong interpersonal skills who is adaptable and open to learning and implementing new strategies. 

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Employee Assistance Program and Lifestyle Savings

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

This role is for a 12-month fixed term contract for maternity cover.

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

Interviews will take place on 9th July, applications will close as soon as we have enough viable candidates so please apply early to avoid disappointment. 

Our passionate Regional Casework Coordinators are SSAFA’s front line of support for members of the armed forces community in need. They are the first point of contact for all beneficiaries into the Regional office, assessing needs and allocating the case to one of our volunteer caseworkers.

You will sometimes handle complex problems from individuals who may be distressed, identifying the presenting and potential underlying needs to determine the best way to support the beneficiary. You will have ownership of cases from beginning to end, coordinating the casework process in a timely manner and ensure that the beneficiary journey is at the centre of the Service. You will have the opportunity to shape processes and procedures within the office which will lead to improvements in the service offered to clients.

To help you establish yourself in this new post you will receive excellent training and induction to SSAFA.

Whilst the post is homebased, to be eligible for this role you are required to live in the North West region, which include Lancashire, Merseyside, Cumbria, Greater Manchester and Chesire. There will be occasional travel around the North West  and you may be required to travel at short notice for face to face meetings.

About the team

The team work remotely and pride themselves in maintaining a close working bond which ensures the smooth operation of the office. You will work closely with volunteers from the eight SSAFA branches in the North West, supporting them to administer casework for SSAFA beneficiaries. The wider support team includes a Casework Manager and a Regional Operations Support Manager.

About you

To carry out this role successfully you will have a track record of providing welfare advice in key areas such as, housing benefits, debt, disability, mobility or immigration issues. You will have knowledge of safeguarding and GDPR and experience in dealing with sensitive information and people in vulnerable situations. You will be able to provide excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. It is important that you have experience of planning and managing your own workload, with minimal supervision.

It would be advantageous if you have an understanding of the way of life for today’s Armed Forces, veterans and their families and if you have experience of recruiting and supporting volunteers. An understanding of the voluntary sector and preferably the military charity sector landscape across the North West would be valuable.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us..

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

Closing date: Midnight on 09 July 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: 22/23 July 2026