Campaign data and reporting officer volunteer roles
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
JOB PURPOSE:
This Role Turns Data Into Action for Community Impact
At Tell My Truth and Shame the Devil C.I.C., every donor interaction, contribution, and campaign generates valuable insight. The Data and Donor Relations Officer ensures that donor information is accurate, secure, and effectively used to build strong relationships, improve engagement, and guide fundraising strategy. You will be the guardian of donor data and the connector between insight and action, ensuring that each supporter feels valued and informed while maintaining ethical and safeguarding standards.
This is not a generic admin role. It is strategic, detail-focused and high-impact, central to the C.I.C’s long-term sustainability.
Purpose of the Role
This role exists to:
- Maintain and manage donor databases with accuracy and security
- Track donor engagement, contributions, and interactions
- Analyse donor behaviour and generate insights to inform campaigns and communications
- Support the Fundraising Director and Communication Specialists with data-driven strategies
- Ensure compliance with GDPR, safeguarding, and CIC policies
- Provide reporting on donor activity, trends, and retention strategies
You are the link between data, strategy, and donor trust.
About the role:
To manage, analyse and maintain accurate donor and stakeholder data, ensuring secure, ethical handling while providing insights and recommendations to improve engagement, retention, and overall donor experience.
Why This Role Matters
Effective donor data management:
- Strengthens relationships and trust with supporters
- Optimises campaign targeting and impact
- Provides insight for strategic decisions and long-term planning
Without this role, donor engagement risks inefficiency, lost contributions, or ethical lapses. With it, the CIC can grow responsibly and sustainably.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience managing donor databases or CRM systems (e.g., CiviCRM, Salesforce, Donorbox).
- Competence in data entry, tracking, and ensuring data accuracy.
- Experience analysing fundraising or donor engagement data.
- Familiarity with Microsoft Excel, Google Sheets, Airtable, or donor management software.
- Knowledge of GDPR, data protection principles, and ethical data handling.
- Experience in non-profit donor relations, fundraising support, or CRM administration.
- Ability to generate clear reports and visualisations for leadership.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with communications, fundraising, and digital teams.
- Ability to identify patterns, trends, and actionable insights from data.
- Problem-solving skills to improve donor systems and processes.
Desirable / Can Be Developed
- Experience supporting segmentation and targeted donor communications.
- Familiarity with donor engagement analytics and reporting dashboards.
- Experience in donor stewardship planning and personalised outreach.
- Understanding of the operational needs of volunteer-led organisations.
- Ability to work with multiple systems and integrate data from different platforms.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in donor relations, fundraising, or data management is highly valued.
Main Responsibilities/ Key Duties
- Maintain accurate, up-to-date records of all donors, sponsors, and stakeholders across the organisation’s donor management systems or CRM platforms.
- Monitor and track contributions, engagement metrics, and fundraising activities to ensure completeness and accuracy.
- Generate regular reports for leadership, highlighting trends in donor retention, engagement, campaign performance, and income streams.
- Support segmentation and targeting of donors and supporters for personalised outreach and engagement initiatives.
- Collaborate closely with Content and Donor Communication Specialists to personalise messaging based on donor data and behaviour.
- Ensure all personal, financial, and sensitive donor data is handled ethically and securely in line with GDPR, data protection laws, and organisational safeguarding policies
- Analyse donor behaviour, giving patterns, and campaign results to provide actionable recommendations for improving donor experience and engagement.
- Identify opportunities to strengthen relationships with donors and sponsors, including stewardship, recognition, and follow-up communications.
- Maintain and improve data management systems, processes, and documentation to support efficient operations and reporting.
- Liaise with fundraising, membership, and digital teams to ensure consistency and accuracy of donor data across platforms.
- Flag data quality issues or system gaps and recommend solutions to leadership.
- Contribute to planning for scaling donor management systems as the CIC grows.
- Support the development of dashboards, analytics tools, or visualisations to improve understanding and accessibility of donor data.
- Stay up-to-date with best practices in donor management, data protection, and CRM system use within charitable organisations.
What You Gain
- Founding experience in donor relations and data-driven fundraising
- Strategic insight into community-based fundraising and supporter engagement
- Leadership exposure in managing sensitive information and reporting
- Priority consideration for future paid roles
- Direct contribution to C.I.C sustainability and long-term impact
This role builds data stewardship, analytical thinking, and donor engagement skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive data or detailed reporting
- Are seeking immediate paid employment
- Are uncomfortable applying analysis to strategic decisions
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for data integrity and donor relations
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Data is about people, not numbers.
If you know that:
- Trust is built through care and accuracy
- Privacy is a safeguarding issue
- Respect keeps relationships strong
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Turns Strategy into Impact
At Tell My Truth and Shame the Devil C.I.C., content and ideas are only as powerful as their execution. The Campaign Manager ensures that our messaging, campaigns and launches reach the right people, at the right time, in the right way.You are the operational lynchpin between strategy, creators, analysts and ambassadors, translating insight and content into measurable outcomes — whether that’s donor growth, volunteer mobilisation or VFAP engagement. This is not a creative role; it is a precision, execution, and optimisation role.
Purpose of the role:
Plan, execute, and optimise multi-platform campaigns. Manage paid ad campaigns for donations, volunteer recruitment, and ambassador activation. Align landing pages, creatives, and content across platforms. Track campaign performance and pivot strategies in real time. Coordinate across analysts, content creators, and automators for seamless delivery. Your work ensures that strategy becomes tangible, actionable, and results driven.
About the role:
The Volunteer Campaign Manager will support the planning, coordination and delivery of digital campaigns and platform launches that raise awareness, drive engagement and support organisational goals. This role focuses on helping manage campaign timelines, messaging and performance tracking across media and launch activities.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience supporting or managing digital campaigns, media, marketing initiatives or launch activities (professional, academic, freelance or volunteer).
- Basic understanding of advertising platforms (e.g. Google Ads, Meta Ads, LinkedIn Ads or similar) and campaign structures.
- Experience, or strong familiarity, with campaign planning, timelines and coordination across multiple channels.
- Familiarity with digital tools used for campaign management, collaboration or reporting.
- Strong organisational skills and attention to detail, particularly during campaign launches.
Desirable / Can Be Developed:
- Experience or interest in paid digital advertising, growth marketing or campaign launches.
- Awareness of campaign performance metrics and how insights are used to improve results.
- Ability to coordinate campaign timelines and launch activities across teams.
Qualifications:
- Formal qualifications are not required but desirable.
- Experience in marketing, digital advertising, communications, business or a related field is valued
Main Responsibilities/ Key Duties
- Support the planning, setup and coordination of paid digital campaigns and platform or product launches.
- Assist in managing campaign timelines, launch checklists and key milestones to ensure activities are delivered on schedule.
- Work with marketing, communications and technical teams to align messaging, creative assets, targeting and launch requirements.
- Help monitor paid campaign performance, budgets and spend, flagging issues or opportunities for optimisation.
- Collaborate closely with Social media Director, Social Media Analysts and Insights Officer.
- Support basic analysis and reporting on campaign results, using platform insights and analytics tools.
- Report campaign performance to the leadership team.
- Maintain documentation of campaign strategies, budgets and outcomes.
- Assist with audience targeting, creative testing and campaign adjustments based on performance data.
- Ensure campaigns and launch activities follow organisational guidelines, brand standards and data protection requirements.
- Support post-launch reviews to capture feedback and contribute to continuous improvement of future campaigns.
- Communicate clearly with stakeholders, providing updates and supporting coordination across teams.
What You Gain:
- Hands-on campaign leadership experience in a high-impact CIC.
- Founding contributor status.
- Operational and strategic credibility.
- Experience coordinating multi-disciplinary teams
- Priority pathway to future paid roles.
- This role builds executive-level experience in campaigns, optimisation and social impact delivery.
What This Role Is Not For:
- Want a purely creative role without operational responsibility.
- Avoid data-driven decision-making.
- Are uncomfortable working with sensitive or trauma-informed content.
- Expect immediate paid employment
Important to Be Clear:
- This is a volunteer role during the build phase.
- It carries real authority over execution and delivery.
- Paid roles will emerge as funding and sustainability allow.
Next Steps
Shortlisted applicants will be invited to
A values-led discussion.
- A practical campaign and execution scenario conversation.
- If you believe that impact is built on disciplined execution, not just ideas and that strategy without action is wasted potential, this role is for you.
A Final Word
Events bring people together. Safety keeps them coming back.
If you know that: Inclusive spaces protect dignity.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Turns Data Into Action, Not Just Numbers
At Tell My Truth and Shame the Devil C.I.C., content is created at scale by hundreds of volunteers. But content without insight is wasted effort.
The Social Media Analysis & Insights Officer ensures that every post, video clip, podcast snippet, or visual asset has measurable impact. You are the intelligence engine, translating raw platform data into actionable strategies for growth, engagement, and community trust.
This role is not about vanity metrics. It is about understanding what works, what resonates, and what drives meaningful action.
Purpose of the Role
The purpose of this role is to:
- Measure, track, and interpret performance across all CIC platforms
- Identify content that drives donor growth, volunteer mobilisation, VFAP recruitment, and community engagement
- Provide actionable insight to content creators, campaign managers, and the Social Media Director
- Highlight trends, risks, and opportunities at platform and borough-level
- Ensure data-informed decisions guide strategy without sacrificing values or ethics
You transform analytics into intelligence that shapes action.
Experience Qualification and Requirements
Essential experience
- Experience in social media analytics across one or more platforms (TikTok, Instagram, X, YouTube, LinkedIn).
- Experience building dashboards and visual reporting (e.g., Looker Studio/Google Data Studio, Power BI, Tableau, or equivalent).
- Experience using Excel or Google Sheets for analysis, including KPI tracking, trend analysis, and data cleaning.
- Experience measuring and reporting KPIs for digital content or campaigns, including performance interpretation and recommendations.
- Experience turning data into actionable insights (not just reporting numbers) and communicating them clearly to non-technical stakeholders.
Essential skills
- Strong analytical thinking with ability to identify patterns, test assumptions, and avoid over-reliance on vanity metrics.
- Ability to connect performance signals to outcomes (donations, volunteer actions, trust indicators) and explain correlation limits responsibly.
- Strong data visualisation and storytelling skills: clear dashboards, concise summaries, and practical “what to do next” outputs.
- High attention to detail and consistency in KPI definitions, reporting cadence, and data integrity.
- Ability to work collaboratively with director, campaign, content, engagement, and systems teams to improve performance loops.
- Self-management, reliability, and accountability in a fast-moving build phase with evolving priorities.
Desirable
- Experience with non-profit or community impact measurement, including engagement quality and trust signals.
- Experience with trend research, audience insight, and experimentation frameworks (A/B testing, creative testing).
- Familiarity with tracking ambassador/community distribution and localised (“borough-level”) engagement patterns.
Formal qualifications
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Formal qualifications are not required; equivalent practical experience is highly valued.
Main Responsibilities/ Key Duties
- Build and maintain performance dashboards that track platform, campaign, and community-level outcomes across TikTok, Instagram, X, YouTube, and LinkedIn.
- Analyse correlations between content performance and organisational outcomes, including content-to-donation, content-to-volunteer mobilisation, and content-to-engagement/retention signals.
- Track ambassador adoption of approved content, including what gets used, where it performs best, and what barriers reduce uptake (format, clarity, timing, relevance).
- Identify high-performing formats, topics, hooks, CTAs, posting patterns, and creators, and translate these into repeatable insights the team can action quickly.
- Generate insights at multiple levels: platform-specific performance, campaign-level learning, and borough/community-specific engagement patterns to support localised messaging.
- Feed intelligence consistently to the Social Media Director, Campaign Manager, Content Creators, and Engagement Officers to improve strategy, production priorities, and community responses.
- Recommend practical action plans to scale what works (replicate formats, expand reach, optimise distribution) and address underperforming content (iterate creative, adjust targeting, refine CTA).
- Maintain clear records for reporting and transparency, ensuring insight outputs are traceable, consistent, and suitable for internal review and governance.
- Support development of KPI frameworks and reporting standards, including definitions, measurement rules, cadence, and ownership, so the C.I.C can scale analysis without confusion.
- Contribute to continuous improvement by testing hypotheses, monitoring trends, and flagging risks (e.g., vanity metrics, misleading interpretations, safeguarding-sensitive performance patterns).
This role is not suitable if you:
- Prefer to work without data
- Seek surface-level social media metrics
- Are uncomfortable making recommendations that influence strategy
- Want purely creative or posting roles
- Expect immediate paid employment
Important to Be Clear
This is:
- A volunteer role during the build phase
- A position of real strategic influence
- Not symbolic; your work directly shapes the CIC’s growth and impact
Paid roles will be introduced as funding and sustainability allow.
Next Steps
Shortlisted applicants will be invited to:
- A values and ethics conversation
- A practical discussion about data, reporting, and actionable insight
If you believe data is a tool for community transformation, and that impact is more important than vanity metrics, this role is for you.
A Final Word
Data is about people, not numbers.
If you know that:
Trust is built through accuracy and accountability
Context matters more than vanity metrics
Insight carries ethical responsibility
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Overview
The Social Supermarket Initiative (SSI) is a community-led social enterprise addressing food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and sustainable partnerships.
We are seeking a Marketing & Communications Officer who is creative, strategic, and collaborative to lead SSI’s storytelling, public engagement, and community-focused communication initiatives. This role combines content creation, campaign management, brand stewardship, and stakeholder engagement to support SSI’s mission and growth.
Key Responsibilities
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Content creation and management: Write, edit, and publish clear, engaging, and inclusive content for SSI’s website, newsletters, blogs, press releases, and wider communications.
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Campaign development and execution: Plan and implement marketing and communications campaigns across digital and traditional channels to raise awareness, support membership growth, and increase engagement.
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Website management: Update and maintain SSI’s website content, ensuring it is accurate, accessible, up-to-date, and user-friendly.
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Brand management: Ensure SSI’s brand guidelines, tone of voice, and visual identity are consistently applied across all communications and materials.
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Stakeholder engagement: Develop and maintain effective communication with members, volunteers, staff, partners, funders, and community networks.
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Develop and deliver marketing campaigns that promote SSI’s services, membership model, and community programmes.
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Manage SSI’s online presence, including its website, newsletters, and (where appropriate) social media platforms, in coordination with the Social Media Manager and Graphic & Content Coordinator.
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Support outreach and events with branded materials, graphics, and promotional content.
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Track campaign performance, analytics, and community engagement metrics, providing insight to inform future activity.
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Manage relationships with local media outlets, community partners, and networks.
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Uphold brand consistency across all digital, print, and in-person communications.
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Collaborate with Outreach, Membership, and Community Engagement Teams to align communications with SSI’s wider social impact goals.
About You
Key Skills and Qualifications
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Excellent written, verbal, and interpersonal communication skills, with the ability to tailor messages to different audiences and channels.
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Confident using digital tools such as email marketing platforms, basic website/content management systems, and analytics tools to support campaigns and track engagement.
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Ability to develop and implement marketing and communications strategies that align with organisational goals and community needs.
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Comfortable tracking, analysing, and reporting on campaign and communications performance, using data-driven insights to improve future work.
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Able to work effectively with different teams and stakeholders, integrating marketing and communications activity across the organisation.
Profile
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A creative and strategic thinker with strong writing and communication skills.
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Experience in marketing and/or communications.
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Organised, proactive, and adaptable to a fast-paced, community-focused environment.
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Passionate about SSI’s mission to promote dignity, affordability, and inclusion.
What We Offer
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The opportunity to contribute to a purpose-driven social enterprise with clear, measurable community impact.
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Hands-on experience across marketing, communications, campaigns, and stakeholder engagement.
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Collaboration with a committed, values-driven team working across operations, outreach, and community engagement.
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Training and development opportunities to support your professional growth.
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Potential for extended collaboration, references, or future opportunities within SSI, subject to organisational need.
How to Apply
Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Connects Financial Oversight With Fundraising Impact
At Tell My Truth and Shame the Devil C.I.C., every donation, grant, and sponsorship contributes to real-world change. The Finance Liaison Officer ensures that the C.I.C’s fundraising income, allocations, and financial reporting are accurate, transparent, and actionable, serving both operational needs and strategic decision-making. You will act as the bridge between fundraising activities and financial accountability, ensuring resources are optimally managed to maximise impact. This is not a generic bookkeeping role. It is strategic, operational, and central to C.I.C sustainability.
Purpose of the Role
This role exists to:
- Monitor and reconcile fundraising income, donations, sponsorships, and grant payments
- Coordinate financial reporting with the Fundraising Director, Data Officer, and other relevant teams
- Ensure compliance with financial regulations, safeguarding, and CIC policies
- Support budgeting, forecasting, and resource allocation for campaigns and projects
- Provide financial insights to inform fundraising strategy and decision-making
- Help maintain accurate, auditable records for transparency and accountability
You are the guardian of financial integrity for all fundraising activities.
Why This Role Matters
Accurate and transparent financial management:
- Builds trust with donors, sponsors, and partners
- Ensures funds are allocated ethically and efficiently
- Enables strategic growth and sustainable operations
Without this role, financial oversight risks errors, inefficiency, or reputational harm. With it, the CIC can operate with confidence, clarity, and credibility.
About the role:
To manage and reconcile all income streams, track donations and grants, and provide accurate financial reporting, ensuring compliance with C.I.C policies, safeguarding, statutory requirements, and supporting effective fundraising and organisational decision-making.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Experience in bookkeeping, accounting, or finance management.
- Competence in tracking, reconciling, and reporting income streams.
- Budgeting and financial forecasting experience.
- Familiarity with non-profit or CIC financial operations.
- Knowledge of donor fund tracking and reporting.
- Competence using Microsoft Excel, Google Sheets, or accounting software.
- Awareness of statutory compliance, safeguarding, and financial controls.
- Ability to advise on financial implications of campaigns or initiatives.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with fundraising, data, and volunteer teams.
- Ability to identify discrepancies, risks, or inefficiencies in financial processes.
Desirable / Can Be Developed
- Experience integrating financial data with donor CRM or data systems.
- Familiarity with grant funding or sponsorship reporting.
- Experience working in volunteer-led or grassroots organisations.
- Ability to contribute to financial process improvement.
Qualifications
- Formal qualifications not required.
- Equivalent professional experience in finance, accounting, or bookkeeping is highly valued.
Main Responsibilities/ Key Duties
Essential / Highly Valued Experience
- Experience in bookkeeping, accounting, or finance management.
- Competence in tracking, reconciling, and reporting income streams.
- Budgeting and financial forecasting experience.
- Familiarity with non-profit or C.I.C financial operations.
- Knowledge of donor fund tracking and reporting.
- Competence using Microsoft Excel, Google Sheets, or accounting software.
- Awareness of statutory compliance, safeguarding, and financial controls.
- Ability to advise on financial implications of campaigns or initiatives.
- Strong attention to detail and organisational skills.
- Collaborative skills to work with fundraising, data, and volunteer teams.
- Ability to identify discrepancies, risks, or inefficiencies in financial processes
What You Gain
- Founding-level experience in financial oversight for a high-impact C.I.C
- Strategic insight into fundraising, resource allocation, and operational finance
- Leadership exposure in cross-functional collaboration
- Priority consideration for future paid roles
- Direct contribution to community empowerment and sustainable growth
This role builds financial stewardship, strategic planning and ethical management skills.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid handling sensitive financial data
- Are seeking immediate paid employment
- Are uncomfortable applying finance to ethical decision-making
Important to be clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for financial integrity and accountability
- Paid roles will emerge as funding and sustainability allows
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Transparency is protection.
If you know that:
- Money must serve the mission
- Accountability builds trust
- Strong systems protect vulnerable people
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a Communications Officer who can strategically identify and post engaging content for our social media feeds and other communication channels, which will inspire people to support our work with refugees and asylum seekers in Epirus. You are the person who thinks “this would make a good post”, while activities are taking place. More than that, your interest and belief in digital communications as a force for good should be backed with an interest in data and analytics, using them to influence our overall communication strategy.
Your role would include:
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Interacting with our digital communities to increase engagement, followers and the quality of user experience.
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Identifying key influencers and conversations that we should engage in to better showcase our work and expand our reach.
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Managing our other channels of communication, including newsletters, donor engagement, website and press service.
You should be able to:
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Manage communication channels in a professional capacity
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Create and deliver communication strategies for specific programmes and campaigns
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Produce regular data reports using Facebook Insights, LinkedIn Analytics, Google Analytics or similar tools, analysing data and adapt strategies accordingly
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Keep up-to-date with the latest trends/developments in digital communications
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Identify key influential external figures and agencies to further our reach and impact
The ideal candidate will have:
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Experience working in a refugee context or with a vulnerable population
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Experience working in an NGO, Charity or in the field of human rights
What do we offer?
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A nurturing and collaborative working environment. We work hard to help our team members grow; investing in personal and professional development.
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Accommodation in a shared house
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Transportation to/from work
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After completion of a three-month trial, if you commit long-term, a small monthly expenses refund
In certain periods of the year, demand is extremely high, and the shared houses might be full. If you have the means to pay for your own accommodation, please let us know. We would still be happy to host you if space is available. However, in a situation where the shared houses are full, this would allow us to offer an opportunity to someone that cannot afford to pay rent.
Have experience leading a team of this type?
Consider applying to become a Communications Coordinator. Whether your experience lies in the humanitarian sector or elsewhere, we are looking for people with expertise that can drive us forward as an organisation.
Looking for an internship?
If, because of your degree or for any other reason, you would like to have your period at Second Tree credited as an internship, just apply to the vacancy that you’re interested in and mention this. We have agreements with several universities across Europe, and in many other cases, these agreements can be developed on an ad hoc basis.
Go remote
This position is also open to remote candidates. If you wish to apply for a remote role, mention this in your application.
We challenge the biases that make us see refugees as “the other”. We change the way society perceives refugees, and refugees perceive society.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Social Supermarket Initiative (SSI) is a community-led social enterprise tackling food insecurity and promoting sustainable community growth through our affordable supermarket model, outreach programmes, and ethical partnerships. We are seeking a Volunteer Fundraising Officer to support SSI’s financial sustainability and growth. This role will focus on securing funding through grant writing, donor engagement, and community fundraising initiatives, ensuring SSI can continue delivering its mission and expanding its social impact.
Key Responsibilities
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Identify, research, and pursue grant opportunities, donor funding, and community fundraising streams.
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Develop high-quality, persuasive, and compliant funding proposals and applications.
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Maintain SSI’s funding tracker, calendar, and reporting systems.
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Build and maintain relationships with funders, local partners, and community stakeholders.
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Support outcome and impact reporting to funders and the board.
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Contribute to SSI’s fundraising strategy and advise on opportunities for growth.
Core Duties
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Ensure fundraising and grant activities align with SSI’s mission and compliance standards.
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Exercise professionalism, diligence, and integrity in all fundraising matters.
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Safeguard financial accuracy and transparency in proposals and reports.
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Collaborate with internal teams to gather data, stories, and supporting evidence for applications.
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Create compelling marketing materials to promote fundraising initiatives across various channels.
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Join working groups or project committees related to fundraising and development.
Expectations of the Role
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Attend and contribute to team meetings and planning sessions.
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Stay informed about trends in funding, social enterprise, and community development.
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Participate in project groups or campaigns where relevant to fundraising objectives.
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Maintain confidentiality and uphold SSI’s ethical standards, including diversity and inclusion.
About You
Essential
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Commitment to SSI’s mission and community impact.
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Strong communication, collaboration, and organisational skills.
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Experience in fundraising, grant writing, or donor management.
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Solutions-driven mindset, with attention to detail and accuracy in proposals and budgets.
Desirable
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Knowledge of social enterprise, food systems, sustainability, or community engagement.
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Understanding of finance, governance, or nonprofit operations.
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Lived experience of food insecurity or involvement in community-led initiatives.
What We Offer
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Opportunity to contribute to a purpose-driven social enterprise with measurable community impact.
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Hands-on experience in fundraising, grant writing, and donor management.
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Networking opportunities through community events and partnerships.
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Reimbursement of reasonable travel and meeting expenses.
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Training and professional development to support growth and impact on SSI’s mission.
How to Apply
Please send your CV (max 2 pages) and a short statement (max 300 words) outlining your interest in the role and relevant experience.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Tell My Truth and Shame the Devil CIC is a grassroots movement committed to confronting and eradicating Child Sexual Abuse (CSA) across the UK. We give survivors, families, and allies the power to speak out, heal and educate communities through storytelling, outreach, and collective action. We work across all communities - Black, white, Asian, Caribbean, African and beyond, ensuring no survivor feels alone or silenced. Our CIC operates through a community-driven, volunteer-led structure, built by people who believe in truth, justice, and love as law.
This Role Is Not Symbolic. It Is Structural.
Safeguarding is not a policy document; It is not a checkbox; It is not a compliance exercise. In this CIC, safeguarding is the infrastructure that allows the work to exist at all.
We work with:
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Survivors of childhood sexual abuse (CSA)
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Vulnerable adults
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Young people
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Ex-offenders
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Volunteers with lived trauma
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Communities historically failed by institutions
If safeguarding fails, everything fails. This role exists to make sure that never happens.
Purpose of the Safeguarding Officer Role
The Safeguarding Officer is responsible for designing, implementing, and protecting the safeguarding framework that allows the CIC to operate safely, ethically, and lawfully at scale.
This role ensures:
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Survivors are protected, not re-exposed
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Volunteers are supported, not exploited
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Risks are identified early, not ignored
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Safeguarding is embedded into every system, not bolted on
About the role:
To design and uphold safeguarding systems that protect survivors, volunteers and the organisation, ensuring safety, ethics and legal compliance are built into every practice as the CIC grows. Safeguarding is the infrastructure that allows the work to "SAFELY" exist at all.
Experience Qualification and Requirements
Experience in safeguarding within:
Charity; Statutory services; Education; Health; Grassroots or community settings
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Experience working with vulnerable adults and/or children.
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Strong understanding of trauma-informed practice.
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Ability to respond to disclosures calmly and appropriately.
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Experience writing and implementing safeguarding policies.
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Risk assessment and incident management experience.
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Understanding of UK safeguarding legislation and guidance.
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Confidence challenging unsafe practice at any level.
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Ability to balance care with boundaries.
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Strong judgement under pressure.
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Clear written documentation skills.
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Capacity to work unpaid and full-time during build phase.
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Emotional regulation and professional restraint.
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Integrity, steadiness and clarity.
Main Responsibilities/ Key Duties
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Design, implement, and maintain a safeguarding framework that protects survivors, volunteers, members and the organisation.
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Develop and own safeguarding policies, procedures and reporting pathways covering:
- Adults and children at risk
- Volunteers and peer supporters
- Digital spaces, storytelling, and online engagement
- Ensure safeguarding is embedded into:
- Recruitment and onboarding
- Training and supervision
- Programme design and delivery
- Digital systems and data handling
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Establish clear risk assessment processes for activities, campaigns, and content.
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Act as the safeguarding lead for concerns, disclosures, and incidents, ensuring:
- Timely, appropriate responses
- Accurate recording
- Correct escalation to statutory agencies where required
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Build systems that prevent re-exposure, re-traumatisation, or exploitation of survivors.
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Ensure volunteers are supported, supervised and not placed in unsafe or inappropriate roles.
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Advise leadership on safeguarding risks, capacity limits and ethical boundaries.
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Deliver safeguarding guidance and training proportionate to role and risk.
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Monitor safeguarding practice across teams and intervene early where drift appears.
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Work closely with Digital, Membership, Fundraising, and Social teams to manage risk in:
- Storytelling
- Online engagement
- Data use
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Maintain professional distance and emotional steadiness when handling complex situations.
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Review and update safeguarding systems as the CIC scales.
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Contribute to external accountability and transparency where appropriate.
You must:
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Be able to commit 80% dedication during the build phase
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Be comfortable working unpaid while the CIC is being built
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Be emotionally grounded and professionally boundaries
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Understand trauma without centring yourself
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Be able to hold complexity without collapsing into control or avoidance
You should have experience in some of the following:
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Safeguarding (statutory, charity, education, health, or grassroots)
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Working with vulnerable adults and/or children
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Trauma-informed practice
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Policy development and implementation
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Risk assessment and incident management
Formal qualifications are welcome but not essential - Integrity, clarity and steadiness are.
This role is not for you if:
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You want safeguarding to be “light touch”
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You avoid difficult conversations
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You seek authority without responsibility
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You are uncomfortable challenging leadership when needed
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You are looking for a title rather than accountability
What You Gain:
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A founding leadership role in a CIC tackling real harm
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The chance to build safeguarding the right way
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Influence over how protection, care, and accountability coexist
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The opportunity to shape a future paid safeguarding role
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Deep purpose-driven work that actually protects people
As the CIC scales, this role is expected to evolve into a paid senior safeguarding position, shaped by the person who built it.
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
-
A values-led conversation
-
A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Safeguarding is an act of love.
It is also an act of discipline.
If you know that:
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Survivors deserve better systems
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Vulnerable people deserve real protection
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Community work must be safe to be sustainable
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Volunteer Grant Officer
Southwark Tenants’ Federation – Grassroots Housing Advice Charity
Location: Southwark / Remote (hybrid available)
Time commitment: Flexible (approx. 4–8 hours per week)
Contract: Volunteer
About Us
We are a small grassroots charity based in Southwark and the only surviving tenants’ federation in London. For decades, we have supported tenants and residents to defend their housing rights, challenge poor conditions, and have a collective voice in decisions that affect their homes and communities.
Our social housing advice service supports people facing homelessness, disrepair, evictions, and housing management issues, with a strong focus on empowerment and tenant-led action.
The Role
We are seeking a Volunteer Grant Officer to help us secure funding to sustain and grow our vital work. This role is crucial to keeping an independent, tenant-led voice alive in London.
You will work closely with a small, committed team and help ensure our advice service remains accessible to local residents.
Key Responsibilities
- Research grant funding opportunities suitable for a grassroots, tenant-led organisation
- Draft and submit grant applications to trusts, foundations, and statutory funders
- Maintain a simple funding pipeline and track deadlines
- Work with staff and volunteers to gather service data, outcomes, and case studies
- Assist with basic funder monitoring and reporting
About You
Essential:
- Strong written communication skills
- Good organisational skills and reliability
- Commitment to social justice and housing rights
Desirable (but not essential):
- Experience of grant writing or fundraising
- Knowledge of social housing, tenant organisations, or advice services
We particularly welcome applications from people with lived experience of social housing.
What We Offer
- Flexible volunteering hours
- Support, supervision, and guidance
- The opportunity to contribute to a unique and historic tenant-led organisation
- Experience in grant writing within the voluntary and housing sectors
- References provided where appropriate
We particularly welcome applications from people with lived experience of social housing. We are very flexible, so still apply even if you don't have a lived experience but can write a bid
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you have experience in digital and social media? Can you help us improve our communications and raise the profile of the work we do?
We are seeking an expert, creative Volunteer Digital and Social Media Lead. You will help us promote our programmes supporting people in prison and young people at risk of entering the justice system, as well as our Community Bike Shop, which funds and strengthens this work.
What you’ll do:
• Design and schedule engaging posts, stories, and reels across Instagram, Facebook, TikTok, and more to grow our audience.
• Develop strategies for viral campaigns and collaborations to boost awareness and donations and share your expertise with our team.
• Analyse metrics (engagement, reach, growth) and refine tactics based on what resonates.
• Create eye-catching visuals using tools like Canva.
• Update our website as required and make suggestions for improvements.
• Work with our expert Trustee to consider how we can use online retail platforms to sell our refurbished bikes.
What we’ll provide:
· Creative freedom within agreed priorities and tone of voice.
· Access to the right tools plus shared photos, stories and impact stats.
· A named contact, light-touch sign-off, and occasional check-ins to remove blockers.
Time commitment: we’ll agree a realistic scope with the right volunteer based on their availability.
Reasonable agreed expenses will be paid.
Thank you
Mark Flannagan
Chief Executive
About us
UpCycle, works with individuals in prisons and young people at risk in marginalised communities. We use bicycle maintenance workshops to help build life skills, enhance employability, prevent offending and reoffending, and foster social reintegration. We also offer lead rides, bike fit-it sessions and other ways to engage with vulnerable people.
In prisons
· We delivered 956 un-refurbished bikes and received back 768 refurbished bikes across eight prisons and one Young Offenders Institution, training over 238 individuals.
In the Community
· Over 1034 bikes were donated to our Community Bike Shop, of those we refurbished and distributed more than 612 to underserved communities locally and overseas.
· Workshops in Bradford engaged 361 participants in diverse cycling-related activities across the area.
· "Bike to the Future" and other initiatives reached 220 young people with more complex needs.
We believe everyone deserves a better future. We prevent people from being pulled into crime and help those already in the system find paths out.
The client requests no contact from agencies or media sales.
Trustee and Treasurer
Rainbow Migration, the longest-running UK charity dedicated to supporting LGBTQI+ people through the asylum and immigration system, is seeking a trustee who will also serve as the organisation’s Treasurer.
We are looking for someone who is passionate about our vision that LGBTQI+ people can settle in the UK and lead fulfilling lives, and our mission to support LGBTQI+ people through the asylum and immigration system and influence policy and practice.
At Rainbow Migration, we don’t just accept difference – we celebrate it, we support it, and we thrive on it. We particularly encourage applications from people who have sought asylum on the basis of their sexual orientation, gender identity, gender expression or sex characteristics.
The role of trustees and the Treasurer
Being a trustee is a rewarding role. Trustees are volunteers who bring their expertise to shape our strategy and direction, and help ensure we remain an authoritative organisation on LGBTQI+ asylum and immigration. They have overall legal responsibility for the charity, make sure our finances and resources are well used to implement our mission, and are required to participate fully in the governance of the charity. Trustees also play a role as ambassadors for the organisation and our work.
The Treasurer takes a lead role in ensuring Rainbow Migration’s financial affairs are conducted within legal requirements, accounting conventions and good practice to ensure the financial viability and sustainable development of the organisation. A detailed role description for the role of Treasurer is appended.
Time commitment
We are looking for people who can commit to being a trustee for at least three years.
Trustees meet on a weekday evening five times per year. Meetings are usually held on Zoom except in December when we meet in person in London.
Preparation for the meetings involves a time commitment of two to four hours for detailed reading of papers, which are provided several days in advance.
The Treasurer also chairs the Finance Subcommittee, which meets on a weekday evening at the end of each quarter. The present Treasurer prepares the primary financial statements and notes, from the underlying accounting records at the year-end, for inclusion in the Annual Report and Accounts; the successful candidate will need to decide whether to continue with this approach or if there is a suitable alternative.
Key responsibilities
Financial oversight:
- Support the Trustee Board to maintain a clear and timely picture of the financial health of the organisation
- Ensure the Trustee Board and management team fulfil all required fiduciary and regulatory responsibilities
- Keep up to date on developments in charity finance regulations and best practice
- Chair the Finance Subcommittee to oversee Rainbow Migration’s financial management, ensuring robust processes and controls are in place
- Ensure the committee develops a long-term financial strategy (including a reserves policy) for the organisation, with objectives which can be monitored
- Advise the Board on financial strategy, risk management and resource allocation
- Support the Executive Director and Operations and Office Manager to develop and improve financial policies and procedures
- Work with the Executive Director, Operations and Office Manager and Fundraising Manager to monitor budgets, cash flow and financial performance
- Oversee the production of clear and accessible financial reports to the Board and its sub-committees by Rainbow Migration staff, and lead discussions during meetings
Reporting:
- Ensure regular financial reports (i.e. management accounts, annual budgets, cash flow projections, etc) are accurate, comprehensible, timely, correctly formatted, and properly discussed and understood by the Trustee Board (as required by law)
- Ensure the timely preparation of annual accounts in accordance with charity regulations (UK SORP)
- Oversee the appointment of the Independent Examiner or auditors and provide overall oversight of the annual examination or audit process
Systems and controls:
- Ensure the charity has proper systems in place for budgeting, financial control, insurance, and reporting
- Ensure compliance with all HMRC tax requirements, as appropriate
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about social media and can lead a small team? We're looking to recruit a Lead Volunteer for our Social Media Team. We’re looking for someone who has a passion for promoting a small charity supporting a rare condition and has the ability to support a volunteering team as well as plan and use platforms and tools for social media including Canva, Google Drive and other digital platforms.
The Social Media Team develops and promotes Burning Nights CRPS Support’s communications online, using social media platforms as widely as possible, in order to maximise our impact and to inspire actions in the public, healthcare professionals, communities and businesses. The promotion of our activities will raise awareness of Complex Regional Pain Syndrome (CRPS) and provide support and empowerment to the CRPS community. Communications will also run in line with Burning Nights CRPS Support's campaigns strategy/plan.
This is a flexible volunteering opportunity, which means your commitment can be balanced around your lifestyle - being part of a team to ensure that communications to our community and supporters are up to date and timely.
You will provide leadership for your team and support the development of a communications plan for the charity.
Key Tasks and Objectives
You will lead and support the development and implementation of a communications strategy, direction and plans for Burning Nights CRPS Support's Social Media/online communications, create engaging content, supervise the team and encourage high standards.
Tasks may include:
- Managing the Social Media campaigns across social media, which includes overseeing and creating engaging content, writing and editorial, design and artwork from The Social Media Team.
- Scheduling and posting regular social media content.
- Help develop social media campaigns and day-to-day activities.
- Prepare graphics for sharing across channels.
- Monitor the impact of social media campaigns; Analyse, review and report on effectiveness of campaigns in an effort to maximize the charity’s reach.
- Capture and report on monthly data from across all social media platform.
- Lead on Social Media meetings or the social media section of Comms meetings.
- Work with the whole Comms & Marketing Team including the Lead Communications & Marketing Volunteer to provide relevant content for their teams to use on social media, providing training/coaching where appropriate.
- Develop, manage content and maintain social media objectives and targets.
- Supporting the Social Media Team to ensure our social media platforms are regularly updated.
- Supporting with the development, preparation and implementation of Burning Nights CRPS Support's Social Media strategy in conjunction with the overall Comms strategy.
- Encouraging others to comment on our posts and share them with others, to ensure that our communications reach a wide range of stakeholders and diverse audience.
- Increasing the numbers of followers and engagement across our social media channels - Facebook, Instagram, LinkedIn, YouTube, Pinterest, TikTok and X, using appropriate tools and utilising relevant channels to reach diverse audiences.
- Monitor, analyse and report on the performance of social media channels/activities using tools like Metricool, Buffer and Google Analytics, feeding back monthly to the Lead Comms Volunteer and the trustees, using the data to inform future activities.
- Keep up to date with the charity and healthcare sectors, events and news, and suggest content to promote through our social media feeds.
- Support new volunteer Social Media Team members ensuring they understand their role or assign them their role.
- Act responsibly with data held by Burning Nights CRPS Support that you may access as part of your role, adhering to guidelines and policies and reporting any concerns or possible breaches to Burning Nights CRPS Support's Data Protection Officer/Lead.
Key Skills or Qualifications
- Experience of using social media platforms, other online tools and Communications to generate interest in a charity, business or project.
- Experience of managing a team and projects.
- The ability to inspire people to act and get involved internally and externally.
- Ability to transform small snippets of information into interesting and engaging stories suitable for social media platforms.
- Good IT skills, including Google Drive, Canva, Buffer, Word and Excel.
- Experience of managing multiple campaigns, with excellent organisational and time management skills, delivering effective targeted outcomes.
- Be proactive and show initiative, with the ability to volunteer unsupervised.
- Genuine interest in supporting a small charity and a passion for campaigning for a healthcare charity.
- Be motivated and enthusiastic with proven experience and is passionate about social media and marketing, and producing tangible results.
- Good interpersonal skills dealing with people sensitively and respectfully from a wide range of backgrounds
- Strong strategic development, project management and articulate communication skills.
- Good attention to detail and accuracy, with succinct writing and proof-reading skills
- Able to establish and maintain effective working relationships with other volunteers and staff.
- Excellent organisational and time management skills with the ability to prioritise and structure work schedules.
- Ability to be innovative and creative.
- Ability to be flexible and have a 'can do' approach.
- Friendly, approachable manner - able to build rapport with a range of partners and staff, and provide a collaborative team environment.
- Confidence in communicating on Zoom or by email.
Key Benefits
- Voluntary Experience: Gain practical real-world experience working in social media management.
- Supportive Team: Collaborate with a passionate team working on projects.
- Personal Development: Develop your skills in social media marketing, content creation, and community engagement.
- Portfolio content for future job applications.
- Opportunity to contribute to a meaningful cause.
Training and Support
- Full induction to our organisation, as well as check-ins, ongoing training, supervision and support from the Communications & Marketing Lead Volunteer, Volunteer Co-ordinators, Trustees and the Volunteer Team.
- Relevant and ongoing training for your volunteer role.
- Regular updates on charity activities.
- Support, advice and guidance from Charity team.
- After 3 months volunteering, all volunteers are eligible for additional training courses (reasonable cost).
- Out-of-pocket expenses, approved in advance will be reimbursed.
To drive change for Complex Regional Pain Syndrome (CRPS) & ensure people whose lives have been touched by this condition are not alone.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Brings People Together to Fund Change
At Tell My Truth and Shame the Devil C.I.C., our events are more than fundraising, they are experiences that build community, raise awareness and mobilise support. The Fundraising Events Coordinator ensures that every event, from small community gatherings to large-scale campaigns, is organised, compelling, and aligned with C.I.C values. You will manage planning, logistics, partnerships, and execution, creating spaces where donors, volunteers, and community members can connect, engage, and contribute.
This is not a casual party-planning role, it is strategic, operational, and central to our movement-building work.
About the role:
To plan, organise, and deliver fundraising events and community initiatives that engage supporters, generate income, and strengthen relationships while ensuring alignment with C.I.C values, safeguarding, and operational standards.
Experience Qualification and Requirements
Essential / Highly Valued Experience
- Strong Experience planning, coordinating, and delivering events, campaigns, or community initiatives.
- Familiarity with fundraising or donor-focused events.
- Budgeting and financial tracking for events.
- Experience coordinating volunteers or small teams.
- Strong organisational and project management skills.
- Ability to manage multiple deadlines, logistics, and stakeholders.
- Competence in using spreadsheets, event management tools, or CRM systems.
- Strong communication and interpersonal skills for engaging donors, volunteers, and partners.
- Knowledge of safeguarding, GDPR, and health & safety considerations for events.
- Ability to evaluate event success and provide actionable recommendations.
- Experience producing promotional or campaign content in collaboration with communications teams.
Desirable / Can Be Developed
- Experience with digital or hybrid event platforms.
- Understanding of donor engagement strategies and campaign alignment.
- Experience working in volunteer-led or grassroots organisations.
- Familiarity with sponsorship acquisition and management.
- Skills in post-event reporting and data analysis for donor retention.
Qualifications
- Formal qualifications not required, but desirable
- Equivalent, essential professional experience in events, fundraising, or project coordination is highly mandatory.
Main Responsibilities/ Key Duties
- Plan, coordinate, and execute fundraising events, campaigns, and community initiatives, both in-person and virtual.
- Develop event concepts and strategies aligned with the C.I.C’s mission, fundraising goals, and target audiences.
- Manage all event logistics, including venues, suppliers, volunteers, schedules, and budgets.
- Collaborate with the Fundraising Director to ensure events support broader fundraising strategies and income targets.
- Work with Content and Donor Communication Specialists to create promotional materials, event invitations, and campaign messaging.
- Coordinate with the Finance Liaison Officer and Data and Donor Relations Officer to track sponsorships, ticket sales, donations, and in-kind contributions.
- Ensure all events comply with safeguarding, health and safety, GDPR, and C.I.C policies.
- Recruit, brief, and manage volunteers supporting events, providing guidance and supervision as needed.
- Oversee post-event follow-up, including donor acknowledgement, surveys, and reporting to leadership.
- Monitor and evaluate event performance, providing recommendations for improvement and lessons learned for future activities.
- Maintain clear records of event budgets, attendance, outcomes, and feedback.
- Support community engagement and participation, ensuring events are inclusive, accessible, and reflective of C.I.C values.
- Act as the point of contact for external partners, sponsors, and stakeholders involved in events.
- Contribute to long-term planning for recurring or annual fundraising initiatives.
This role is not suitable if you:
- Prefer low-responsibility volunteer work
- Avoid hands-on or logistical challenges
- Are seeking immediate paid employment
- Are uncomfortable managing sensitive, trauma-informed, or high-profile events
Important to Be Clear:
- This is a volunteer role during the C.I.C’s build phase
- It carries real responsibility for planning and delivering impactful events
- Paid roles will emerge as funding and sustainability allow
Formal qualifications are not required, but desirable.
Essential equivalent experience mandatory.
Next Steps:
Shortlisted applicants will be invited to:
- A values-led conversation
- A practical discussion about event planning, coordination, and execution
If you believe that well-organised, purposeful events can change communities, and that experiences inspire action, this role is for you.
A Final Word
Events bring people together.
Safety keeps them coming back.
If you know that:
Inclusive spaces protect dignity. Planning is part of safeguarding. Care creates community.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Ensures Content Reaches Its Full Potential
At Tell My Truth and Shame the Devil C.I.C., we create thousands of pieces of content daily, but content is only effective when it reaches and resonates with communities.The Ambassador Content Enablement Officer ensures that our network of ambassadors knows exactly how to use content effectively, aligning messaging, timing and call-to-actions to maximise impact.This is not a content creation role. It is a teaching, coordination and enablement role critical to turning production into real-world change.
Purpose of the the role:
Train and guide ambassadors on how to use CIC content across platforms. Deliver weekly “what to post” packs with clear instructions. Ensure content is used safely, ethically and effectively. Collect feedback from ambassadors and report trends back to creators and leadership. Monitor adoption and alignment with campaign and CIC priorities. You are the bridge between content and community action.
About the role:
The Volunteer Ambassador Content Enablement Officer plays a crucial role in empowering our community to share, speak and act with clarity and purpose. This role focuses on enabling ambassadors, volunteers and supporters to create and amplify content that aligns with our mission and values. Through this role, you’ll help transform individual voices into collective momentum, ensuring that every ambassador feels equipped to contribute meaningfully and that the organisation’s message is consistently visible, coherent and impactful.
Experience Qualification and Requirements
Essential Technical Competencies:
- Experience in social media, content creation, community engagement or digital communications.
- Experience in Program or campaign management and Training or coaching distributed teams.
- Monitoring and reporting adoption and impact.
- Demonstrated ability to translate ideas, values, or initiatives into clear, engaging content.
- Deliver weekly “what to post” packs with clear instructions.
- Understands how content translates into real-world outcomes.
Desirable / Can Be Developed:
- Experience or confidence with basic graphic design, video or multimedia content tools.
- Ability to interpret social media or content performance data to guide improvements.
- Growing confidence in mentoring volunteers or ambassadors in content creation.
Qualifications:
- Familiar with social media platforms, content tools and analytics.
- Experience working with volunteers, ambassadors or community members to support content creation or advocacy.
- Professional experience and practical skills are highly valued
Main Responsibilities/ Key Duties
- Act as the primary point of contact for ambassadors and volunteers regarding content creation and sharing.
- Provide guidance, tools and resources to enable community members to produce content that aligns with organisational messaging and values.
- Develop templates, guides and resources that make content creation accessible and effective for volunteers.
- Train ambassadors and volunteers on best practices for digital storytelling, social media posting and engagement.
- Review volunteer-generated content to ensure it reflects organisational values, tone and messaging standards.
- Monitor the impact of volunteer content and identify opportunities to amplify strong messages.
- Share insights with the Social media Director to inform strategy and future initiatives.
- Track volunteer engagement, content production and impact metrics where appropriate.
- Serve as a role model for authentic, values-aligned communication.
- Ensure all volunteer content and interactions uphold the organisation’s integrity and mission.
Safeguarding & Ethics Responsibility:
All content and ambassador guidance must align with:
- Trauma-informed principles.
- CIC safeguarding and ethical policies.
- Privacy and consent standards.
- You ensure ambassadors use content responsibly and safely.
What You Gain:
- Founding experience in community enablement at scale.
- Leadership and coordination skills in social media and volunteer management.
- Influence over the CIC’s outreach and impact.
- Priority consideration for future paid roles.
- Direct contribution to community trust, safety, and mobilisation.
- This role builds strategic facilitation, operational leadership and training expertise.
What This Role Is Not For:
This role is not suitable if you:
- Want to create content instead of enabling it.
- Avoid communication or teaching responsibilities.
- Prefer low-commitment volunteer work.
- Seek immediate paid employment.
- Are uncomfortable working with sensitive or trauma-informed content
Important to Be Clear:
- This is a volunteer role during the build phase.
- It carries real responsibility for amplifying CIC impact.
- Paid roles will emerge as funding and sustainability allow.
Next Steps
Shortlisted applicants will be invited to
- A values-led conversation.
- A practical discussion about ambassador enablement, workflows and feedback systems.
- If you believe that great content is only as powerful as its use and that teaching and enabling others is a critical part of change, this role is for you.
A Final Word
Building bridges, not just content. Turning inspiration into action
If you know that: Every voice matters, every story counts. Impact matters more than reach.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This Role Protects Our People and Our Purpose
At Tell My Truth and Shame the Devil C.I.C., our work intersects with survivors of CSA, vulnerable young people, and marginalised communities. Content, engagement, and community interaction can surface trauma, risk, or harmful behaviours. The Community Moderation & Safeguarding Officer ensures that all digital and community spaces operate safely, ethically, and responsibly, protecting members, volunteers, and the CIC itself.This is not a passive role. It is a high-responsibility, systems-driven position where vigilance and structured response are critical.
Purpose of the Role
This role is responsible for:
- Protecting members from harm
- Preventing retraumatisation
- Upholding community standards
- Supporting moderators and volunteers
- Ensuring safeguarding procedures are followed in real time
The role-holder ensures that the community does not drift into chaos, harm, or uncontained disclosure.
About the role:
To manage safeguarding and moderation protocols across all digital platforms and community touchpoints, acting as the first point of escalation for risk, abuse, or harmful content.
To uphold UK safeguarding compliance, maintain accurate records, support moderation teams, and advise leadership on risk trends, mitigation, and community safety — protecting trust and ethical engagement.
Experience Qualification and Requirements
Essential experience
- Practical experience in safeguarding, child protection, or vulnerable-adult contexts, or closely related roles involving risk assessment and duty of care.
- Background in social care, youth work, education, community services, mental health, or survivor-support environments with sensitive disclosures.
- Experience moderating online communities or managing safety in digital spaces, particularly those involving vulnerable or at-risk groups.
- Proven ability to identify risk, assess severity, and respond appropriately, including recognising when immediate escalation is required.
- Experience handling incidents and maintaining clear, factual documentation and records in line with safeguarding expectations.
- Experience contributing to or applying safeguarding policies, protocols, or guidance in real-world settings.
Essential skills
- Strong understanding of safeguarding principles, boundaries, confidentiality, and safe handling of disclosures.
- Ability to apply a trauma-informed approach, communicating calmly and respectfully while prioritising safety and dignity.
- Clear written communication skills for incident logs, escalation summaries, and internal reporting.
- Sound judgement and emotional resilience when working with distressing or sensitive material.
- Ability to support and guide volunteers, providing clear advice and reassurance on moderation decisions.
- High attention to detail and commitment to data accuracy, confidentiality, and safeguarding compliance.
- Confidence following structured protocols, checklists, and escalation routes without deviation.
Desirable (not required)
- Experience with CSA, exploitation, domestic abuse, or safeguarding-led community organisations.
- Experience delivering safeguarding or moderation training to volunteers or staff.
- Familiarity with UK safeguarding expectations and referral processes.
- Confidence using shared digital tools such as Teams, spreadsheets, forms, and incident trackers.
Formal qualifications
- Formal qualifications are not required; equivalent professional experience is essential.
- Full training will be provided on CIC-specific safeguarding and moderation protocols.
Main Responsibilities/ Key Duties
- Develop, implement, and maintain clear moderation and safeguarding frameworks that are trauma-informed, practical, and consistently applied across all CIC platforms.
- Monitor all community spaces to identify harmful or abusive behaviour, boundary violations, and high-risk disclosures involving children, survivors, or vulnerable adults.
- Take timely moderation action in line with protocols, including content removal, access restrictions, warnings, or escalation to safeguarding leads.
- Escalate safeguarding incidents promptly and accurately in accordance with CIC procedures, prioritising cases involving immediate or serious risk.
- Maintain accurate, confidential records of incidents, actions taken, outcomes, and follow-ups to ensure accountability and audit readiness.
- Support a safe and respectful community culture by reinforcing behaviour standards, tone-of-voice guidance, and survivor-centred practices.
- Train and support volunteers in trauma-informed moderation, safeguarding awareness, confidentiality, and correct escalation pathways.
- Review incident trends and recurring risks, recommending improvements to moderation systems, guidance, and preventative controls.
- Liaise closely with Social Media Engagement Officers, Campaign Managers, and Membership & Community Directors to ensure joined-up safeguarding practice.
- Contribute to continuous improvement by supporting updates to policies, protocols, response scripts, and internal safeguarding documentation.
This role is not suitable if you:
- Avoid conflict or risk
- Seek casual, low-commitment volunteer work
- Are unable to follow structured protocols
- Prefer creative or posting roles over operational responsibility
- Expect immediate paid employment
Important to Be Clear
- This is a volunteer role during the build phase
- It carries real responsibility and accountability
- Paid roles will emerge as funding and sustainability allow
Next Steps
Shortlisted applicants will be invited to:
- A values-led and ethics conversation
- A practical safeguarding scenario discussion
If you believe that safety and ethical oversight are as important as strategy and content, this role is for you.
A Final Word
Safeguarding is about people, not procedures.
If you know that:
Protection requires vigilance and structure
Documentation is a safeguarding responsibility
Ethical oversight keeps trust intact
The client requests no contact from agencies or media sales.