Charity manager volunteer roles

About Us

Bright Futures and the Hillel Bright Futures Trust are proud to be South London's leading SEND community hub. Based in Croydon, we offer a vital range of education, training, and well-being services. We mainly serve children aged 4 to 19 years, extending up to 25 years for individuals with special educational needs and disabilities (SEND).

We are deeply family-centred. We firmly believe that "a happy parent is a happy child." Because we champion equal opportunity and community support, over 90% of our services are delivered completely free of charge. This life-changing charitable work is only possible through the dedication of our incredible team and volunteers.

The Opportunity

Are you looking to use your professional leadership and management skills to make a real social impact? We are seeking two proactive and highly organised Volunteer Operations Leads (Directors) to jointly support the hands-on delivery of our vital community hub programmes.

Guided directly by the CEO, you will work together to ensure our diverse services run smoothly, remain on time, and stay within budget. This rewarding role offers high-level operations management experience within the charity sector, allowing you to act as a central pillar across our entire organisation.

What You Will Do

As part of a dual-lead operational team, your role will span a range of business and project administration duties:

• Programme Delivery: Jointly manage and deliver community hub programmes (90% of which are free), ranging from our Homeschooling Hub to After-School and Holiday Clubs.
• Stakeholder Coordination: Support staff, volunteers, and external stakeholders, ensuring the team remains timely, professional, and kind during service delivery.
• CEO Support: Coordinate directly with the CEO to manage workflows, schedule essential meetings, and align project timelines.
• Human Resources: Assist with tracking volunteer onboarding records and training schedules.
• Fundraising Support: Help track grant applications and coordinate local fundraising events.
• Communications & Social Media: Create engaging content using Canva and manage our active social media profiles to promote hub activities.

What We Are Looking For

Essential Skills:

• Tech Literacy: Mastery of the full Microsoft Office Suite, including Microsoft Teams.
• Design Tools: Proficiency in Canva to create engaging social media and marketing graphics.
• Communication: Warm, professional written and verbal communication skills.
• Organisation: Strong time management, budget awareness, and the ability to manage diverse administrative tasks

Desirable Criteria:

• Driving License: A clean, valid UK driving license is highly preferred.
• Background Checks: A current Enhanced DBS check is ideal, though we can arrange this for you.

Commitment & Flexibility

We require a combined commitment across our core office days: Monday, Wednesday, and Thursday, with online remote workflows on Tuesday and Friday.

As this is an official job-share arrangement, the two Operations Leads will divide and coordinate these days between them to ensure seamless operational cover across the 3 core days.

What We Offer You

• Free Hot Lunch: Provided daily at our hub.
• Travel Expenses: Full reimbursement of reasonable travel costs.
• Well-being Support: Access to our Employee Assistance Programme (via Bright HR).
• Professional Development: Free targeted training where required to enhance your performance.
• References: A high-quality reference upon successful completion of your placement.
• Environment: A friendly, supportive team environment making a genuine difference.

ABOUT CHILDREN WITH VOICES

Children With Voices is a grassroots children's charity with over 25 years of experience supporting children and families across London. Based at Fawcett Estate Community Hall in Clapton, Hackney, we run a Community Food Hub, alternative education, SEN support, and community programmes including Jumping Beans. We have supported over 100,000 families and are recognised nationally for our work.

ABOUT THIS ROLE

Behind every programme we run and every family we support, there is careful administration keeping everything in order. We are looking for a Volunteer Admin Coordinator to be that backbone — someone who takes ownership of the detail, keeps our systems running, and makes sure the rest of the team can focus on delivery.

This is an ideal role for someone who is highly organised, discreet, and takes real pride in getting things right.

KEY RESPONSIBILITIES

Day-to-Day Administration

• Manage correspondence, scheduling, and general administrative tasks across the organisation

• Maintain accurate records, databases, and filing systems in line with GDPR and data protection requirements

• Support the preparation of reports, meeting notes, and key organisational documents

Operational Support

• Support the Operations Manager with administrative aspects of HR, finance, and governance

• Help coordinate onboarding for volunteers and new team members

• Track outputs, attendance, and impact data for monitoring and evaluation

Communications & Coordination

• Act as the first point of contact for internal queries — directing people quickly and clearly

• Maintain shared systems and tools so information is easy to find and act on

• Support communication between teams, leadership, and external partners

Governance & Compliance Support

• Help prepare materials for Trustee and leadership meetings

• Support safeguarding admin — DBS checks, consent forms, and record keeping

• Flag gaps in processes and help develop simple, workable solutions

WHO WE'RE LOOKING FOR

• Highly organised with strong attention to detail

• Reliable, discreet, and trustworthy — able to handle sensitive information with care

• Strong written and verbal communication skills

• Confident using digital tools and office systems (Microsoft Office, Google Workspace)

• Able to manage their own time and follow tasks through to completion

• A team player who also takes initiative when needed

• Committed to the values and mission of Children With Voices

This is a voluntary role with real responsibility. We need someone reliable and thorough who takes pride in the detail. You will be supporting a team that serves some of Hackney's most vulnerable children and families — and that matters enormously to us

Prison-based volunteers are the backbone of Fine Cell Work (FCW). Supported by the Fine Cell Work programmes team and by other staff at the FCW office, they teach and administer FCW stitching groups in prisons.

Prison volunteers work in teams to organise classes and teach our stitchers, as well as providing groups information to the prison and to the FCW office. The precise mix of skills will vary from prison to prison.

Volunteering in prison for Fine Cell Work requires ideally a good level of needlework skill (or a willingness to learn), some teaching experience and/or experience of working with socially-excluded groups. Volunteers must be patient and non-judgemental in order to work effectively. As a prison volunteer you will:

• Developing skills and confidence
• Teach prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects
• Teaching prisoners to stitch FCW products within the framework of our training programme
• Encouraging and supporting prisoners to volunteer as class coordinators and peer mentors
• Encouraging and helping prisoners who wish to undertake their own creative projects

It is essential for volunteers to support FCW ethos, believe in rehabilitation, be an excellent teamworker, observe personal boundaries, be reliable and patient to ensure cell groups run smoothly, and have record-keeping skills and have at knowledge of tapestry/needlework. . 

Volunteers work in prisons around the UK dependant on where groups are based, therefore it is requred that volunteers will be able to travel to the relevant prisons. Travel expenses will be reimbursed by the charity. 

Please take some time to read the role description to find put more details about the role and what we offer to our volunteers. 

At Fine Cell Work, we know diversity fosters creativity and innovation. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in FCW’s workforce.

These include applicants from Black, Asian and minority ethnic backgrounds, people with disabilities, LGBTQI+, and male identifying applicants as these are currently under-represented in our volunteers groups.

We are seeking an organised and enthusiastic Volunteer Recruitment Officer to utilise their excellent administrative and personal skills to advertise for, shortlist and onboard new volunteers.

Location: Remote (although ability to join occasional face-to-face training and meetings in Bounds Green desirable)

About Bounds Green Food Bank: 

Open since June 2020, we serve over 4,600 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in crisis where they need assistance to feed themselves and their families.

The role: 

• Liaise with different team leads to create enticing job descriptions for new volunteer roles

• Post and manage volunteer adverts on different recruitment websites like Indeed, Charity Job and Third Sector Jobs

• Review applications and shortlist suitable applicants, which will include speaking with them to answer questions and collaborating with the relevant team lead to organise interviews or opportunities to visit us to learn more

• Update the database with applicant contact points and recruitment progress

• Support with onboarding new volunteers, e.g. ensuring they have completed the relevant registration forms, provided any necessary documents,and are able to join our on-line communities. 

Person specification: 

• Excellent written and verbal communication in English

• Fantastic organisational skills

• Experience in administrative or recruitment roles desirable but not essential

• Willing to learn about what we do and why, to engage applicants to join us

Benefits:

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Upskill on a range of topics, e.g. customer service, interpersonal skills, organisational abilities and health and safety

• Gain a sense of community and meet the huge team of volunteers

About us: 

Tell My Truth and Shame the Devil C.I.C is a pioneering Podcast/YouTube Channel and healing membership organisation. We provide a platform for survivors and whistleblowers to share their lived experiences, highlight systemic frustrations and offer solutions rooted in culturally trauma-informed care.

Our membership offers young people and survivors a path to heal, learn digital skills and interactively participate in our Alchemic 369 Book Club, where members engage in weekly interactive discussions, debates and critical analysis of African, Caribbean and world history, Ifa, classics and political thought. Members will sharpen their reading, reasoning and imagination skills, with opportunities to discuss works directly with authors, highly subsidised plant-based transformative retreats and join a community designed to empower and educate.

We are a mission-driven, collective-focused C.I.C building a movement that combines healing, re-education and empowerment.

Our content focuses on:

• Survivors of CSA, RSA, CT, CA stories

• Whistleblowers and retired experts

• Generational trauma and healing

• Youth empowerment and education

• Community transformation through honest storytelling

Our mission is to challenge generational cycles, expose hidden truths, fight for justice and create a platform rooted in authenticity, deep healing, and transformation.

Job Purpose:

To identify, locate, and verify legitimate, available contact pathways for individuals identified by the Story Intelligence Team, enabling the Outreach Team to make timely, appropriate, and ethical first contact.

This role exists to bridge the gap between “story identification” and “human connection” by ensuring that every potential guest or storyteller can be reached through accurate, professional, and consent-respecting communication channels.

The specialist is responsible for systematically mapping how identified individuals present themselves publicly—across media appearances, social platforms, organisational affiliations, speaking engagements, publications, and advocacy work—in order to determine the safest and most appropriate route for initial outreach.

A key function of this role is to ensure that contact is made through official, transparent, and non-intrusive channels wherever possible (such as public emails, organisational contacts, management representatives, charity partnerships, or verified professional platforms), rather than informal or private intrusion methods.

This role also supports the integrity of the outreach process by ensuring that all contact data is accurate, up to date, and ethically sourced, reducing the risk of miscommunication, safeguarding concerns, or inappropriate engagement.

About the role:

This role focuses on finding:

Public email addresses.

Websites.

Booking agents.

Management contacts.

Charity contacts.

Speaking agencies.

Professional profiles.

Official communication channels.

Ideal Candidate

• Persistent.

• Organised.

• Strong online research abilities.

• Detail-focused.

Experience Required

• Lead generation.

• Recruitment sourcing.

• Business development.

• Research.

• Public records research.

What You Will Gain

• Real-world hosting and interviewing experience

• Opportunity to build a public profile and media presence

• Portfolio-building opportunities across podcasting and storytelling

• Networking and relationship-building opportunities

• Experience working within a growing media and advocacy platform

• Creative freedom and personal growth opportunities

• Leadership and media mentorship

• Opportunity to develop your own audience and storytelling identity

• Potential future paid opportunities and long-term media career pathways

• Direct pathway into a future paid role

• The chance to help build a nationally recognised media and survivor-support platform

• COS opportunities for top performing staff members 

This role is designed as a long-term pathway opportunity to a paid position and lifestyle transformation.

We don’t operate on individualism—we build through collectivism, meaning:
As the platform grows, your role, influence, and opportunities grow with it

Purpose of the Role

To join the board as a Volunteer Finanical Director, bringing governance knowledge and strategic thinking to strengthen board effectiveness, uphold the CIC's obligations, and ensure all decisions are made in the best interests of the community we serve.

Role and Responsibilities

1. Guide the Board

• Attend two to three board meetings per month, virtual or hybrid, and come prepared to contribute
• Help ensure decisions are made properly, recorded, and followed through
• Review and respond to decisions outside of meetings within 48 to 72 hours
• Support the review of policies and raise questions when something needs attention
• Support the development of projects and programmes by contributing ideas, strategic thinking, critical insight, and creative, innovative approaches, while bringing energy, boldness, and enthusiasm.

2. Keep Us on Track

• Contribute to strategic decision-making, policy approval, and organisational oversight
• Monitor organisational performance and support the Managing Director in delivery accountability
• Flag risks early and help ensure resources are used well and in line with our mission
• Keep the needs of the communities we serve at the centre of every decision

3. Be a Critical Friend

• Challenge and support the Managing Director with honesty and care
• Ask the questions that need to be asked, even when it is uncomfortable
• Help us grow in a way that is sustainable and grounded in our values

4. Champion What Matters

• Be an ambassador for Zion Wellness in how you show up and speak about us
• Participate in bi-directional mentorship exchanges with young people on the programme
• Ensure safeguarding, inclusion, and community interest are never an afterthought

What We Are Looking For

You will bring:

• A strong professional background in finance, budgeting, and strategic financial planning
• Confident, values-led leadership with the ability to represent the CIC's mission at board level
• A background in leadership, social impact, or community outreach
• Experience in creative direction, entrepreneurship, or project leadership
• Understanding of organisational strategy, stakeholder engagement, and partnership development
• A genuine commitment to systemic change and the communities we serve

It would be great if you also have:

• Governance experience such as trustee, governor, or board-level involvement, though this is not essential
• Experience in a charity, CIC, or grassroots organisation
• Training and induction will be provided for the right candidate

Please Note:  

This role is open to graduate and university students (aged 18+) who are looking to gain real leadership and governance experience. If you are early in your career and passionate about community impact, we want to hear from you. Ongoing support will be provided.

Volunteer Project & Outreach Assistant (Youth & Community Development)Help shape opportunities for young people in London while gaining hands-on experience in fundraising, outreach, and project delivery.

Skills Development Training (SDT) is a London-based organisation dedicated to empowering young people through creative, educational, and wellbeing-focused programmes. We are looking for a proactive and passionate Volunteer Project & Outreach Assistant to work closely with our Director and support the growth and delivery of our community initiatives.

This is a flexible opportunity (1–2 days per week, remote and/or in-person) ideal for someone looking to gain practical experience in the charity sector, social enterprise, or community development.

What you’ll be doing

• Supporting outreach and engagement with young people, partners, and community organisations

• Assisting with fundraising activities, including research and identifying funding opportunities

• Helping to promote programmes and events (social media, email, and local outreach)

• Providing general administrative support (emails, documents, coordination)

• Contributing ideas to grow the organisation’s impact and visibility

• Assisting in the planning and delivery of workshops, events, or training sessions

What we’re looking for

• Strong interest in youth development, community work, or social impact

• Good communication and organisational skills

• Self-motivated and able to take initiative

• Basic digital skills (email, documents, social media)

• A positive, can-do attitude and willingness to learn

What you’ll gain

• Direct experience working with a grassroots organisation making real community impact

• Insight into fundraising, outreach, and project management

• Mentorship and support from an experienced Director

• Opportunity to build your CV and develop practical skills

• Potential pathway to future paid opportunities or references

We welcome applicants from all backgrounds, especially those passionate about supporting young people and making a difference in their communities

Recovery Support Volunteer - With Duty Support

Location: The role will be based in Weymouth

Timing: We are looking for someone who can offer around 8 hours per week. Exact hours can be flexible and discussed at interview.

About Waythrough

Waythrough provides specialist support across mental health, alcohol, drugs and related areas. We delivery high-quality, evidence-based services designed around the real needs of the people we serve.

Every year, we support around 125,000 people through over 250 services - and it's all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

REACH Drug and Alcohol Service is the commissioned community drug and alcohol provision for Devon. It provides a range of support, interventions and treatments for those wanting to make positive changes to their drug and/or alcohol use, as well raising awareness and supporting family members.

Details of the role & tasks

Recovery Support Volunteers can be involved in various aspects of service delivery. It is a front line, client facing role and may involve a focus on one particular area, such as group work or Duty support, or, it may involve a combination of tasks and activities. We are looking for a team player with a willingness to learn.

Tasks may include:

• Support people engaged in support with Together to achieve their Recovery Plan goals
• Support the facilitation of structured and unstructured group work programmes, both virtually and face to face
• Support and empower individuals to engage in recovery activities, including those provided by Together and the wider community
• Conduct welfare and check-in phone calls
• Be a first point of contact for individuals, professionals, or family members, taking referrals as appropriate
• Provide Brief Interventions, including those focussed around harm reduction
• Use Halo (internal case management system) to document sessions and support the team with updates and audits
• Identify and report any concerns or risks to the Duty staff or Duty Manager
• Potential to offer 1-1 support to individuals and hold a small caseload; from point of assessment through to ongoing recovery support – once confident and competent to do so, and alongside the support and guidance of your supervisor

Personal qualities

Skills we would like you to bring to the role:

• Welcoming, friendly and an ability to put other people at ease
• Good IT skills
• Good written communication skills
• Non-judgmental towards people facing challenges in their lives, including around drug and/or alcohol use and/or mental health
• Confident to contact people by email / phone
• Good time keeping
• Able to work as part of a team, on own initiative and to instruction
• An understanding of Waythrough – information is available on our website
• A genuine interest in being part of the mission and vision of Waythrough
• Ability to maintain professional boundaries, adhere to Waythrough policies and media guidelines, engage in supervision, and complete relevant training

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

• Discounts from various schemes

• Training and personal development

• A chance to make a real difference in people’s lives

• Free induction and role-specific training

• Support from experienced staff and regular supervision

• Opportunities to meet new people and develop your confidence

• Reimbursement for travel and agreed expenses

• Valuable experience that can support your personal or career development

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

We are looking for football coach volunteers to help lead and deliver our weekly football sessions to support residents to rebuild body and mind.

Session is currently being run in a park a 5 minute walk from Ditchmore Lane, Stevenage 

Mondays, Tuesdays, Wednesdays or Thursdays 4 to 5pm

Project Resilience provides easily accessible opportunities for our hostel residents to take part in a variety of social and sporting activities to boost overall health and wellbeing.

We are looking for football coach volunteers to help lead and deliver our weekly football sessions to support residents to rebuild body and mind. 

Your responsibilities will include:

· Plan, prepare and deliver engaging weekly football sessions

· Helping with set up/tidying of any equipment 

· Managing and maintaining focus of residents to support their fitness progress and development

· Working closely with Project Resilience Coordinator, maintaining open lines of communication and feedback 

· Assist with any related events such as organising tournaments or community football events 

This role offers a dynamic and rewarding opportunity to inspire and mentor vulnerable residents, contributing to their health and personal growth. Your commitment to excellence in coaching and resident engagement will not only enhance your professional skills but also make a significant impact on the community. 

Join us in making a difference, one game at a time.

You will need:

· Previous experience in coaching/running football sessions 

· Being able to work as part of a team as well as on your own initiative

· Being empathetic and understanding to the needs of vulnerable residents who may have differing fitness skills and levels 

· Some sort of formal sports training - doesn’t have to be specifically for football but we would like to see some level of education e.g. Level 2 gym instructor plus 

What we will provide:

· A full induction to the role and site will be provided

· You will be required to undertake mandatory e-learning and a menu of optional training will be made available 

· Ongoing supervision and support from your line manager

· Access to organisational events and celebrations throughout the year 

 Please note: You will be required to undergo a DBS check and we will need 2 x references.

Are you a Child and Young Person Clinical Supervisor interested in supporting child and young person counsellors and therapists?

Burning Nights CRPS Support has a highly skilled counselling and therapy team who provide counselling and psychotherapy to adults and children who have been impacted by a debilitating pain condition, Complex Regional Pain Syndrome (CRPS). This team is expanding rapidly and we are now looking for 1 volunteer Child and Young Person (CYP) Clinical Supervisor to join this team ensuring we can continue the provision of our vital emotional support services to this community specifically for young people. We would ideally like to take on 1 CYP Clinical Supervisor supporting a small group of CYP therapists who specialise in a range of modalities.

All our Counselling and therapy team help to develop our growing mental health support service for patients, families and carers affected by Complex Regional Pain Syndrome (CRPS). As a volunteer with the CRPS Counselling & Therapy Service, your skills and experience as a CYP Clinical Supervisor will be providing support to therapists who offer therapy to vulnerable children and young people aged 5-18.

Depending on your qualifications, skills and experience, you will provide group and 1-2-1 Supervision support for CYP counsellors or psychotherapists who provide counselling support or specialist services for children and young people. The service currently offers specialist support to anyone over the age of 5 who is affected by CRPS.

Key Tasks and Objectives

• Facilitate Clinical Supervision group sessions on a monthly basis (online) and be able to offer at least 1 or 2 supervisees on 1-2-1 basis mainly trainees

• Administer this supervision from invitation through to record keeping

• Take part in complex case allocation meetings with the Clinical Lead

• Maintain appropriate clinical records of all work and to report, along with any concerns on individuals or their practice to the Clinical Lead

• Commitment to ongoing supervision of supervision practice at Burning Nights CRPS Support as well as engaging in separate own personal supervision

• Work flexibly as part of a small team as necessary to provide maximum coverage for supervision, such as in the event of emergencies

• Abide by all Burning Nights CRPS Support policies and procedures

• Adhere to BACP, BABCP (or other appropriate therapies governing body) Ethical Framework

Key Skills, Qualifications and Experience

Essential:

• Psychotherapy/Counselling qualification with a minimum of 2 years post qualification experience in a similar field

• Qualification in Clinical Supervision - ideally level 7 or above (could also suit experienced counsellors who require a placement during Clinical Supervision placement, or experienced counsellors wishing to gain experience in supervision)

• Had experience of supervising CYP therapists 

• Accreditation/registration (or working at the level of or towards this qualification) as a Supervisor with BACP/HCPC/BABCP or equivalent

• Significant proven experience of supervising individual CYP counsellors/psychotherapists from a range of training backgrounds 

• Appropriate and proven clinical experience of working with young people with a range of difficulties including complex medical health issues, loss and bereavement. Ideally experience of working with children and young people living with or affected by chronic pain or chronic conditions

• Willingness to engage in any Burning Nights CRPS Support training

• Understanding of issues regarding confidentiality and management of risk within a counselling service

• Good administrative skills

• Understanding of the voluntary sector

• Commitment to on-going engagement in personal supervision

• Knowledgeable of and committed to equalities’ provision

Desirable:

• Appropriate and proven clinical experience of working with children and young people living with or affected by chronic pain or chronic conditions

• Being able to supervise CYP therapists in small groups

• Experience of working within a low-cost / free voluntary sector counselling setting

• Experience of working within the voluntary charity sector

The Role

We are seeking Peer Volunteers to support in designing and facilitating peer-led psychoeducation groups addressing root causes of gambling and a safe environment for loved ones to build meaningful peer connections. You will be joining a small team and be expected to work in partnership with your peer support workers and service lead. We are seeking autonomous, creative individuals with experiences of working or lived experience of behaviours around addiction.

We are looking for someone who:

• Has lived experience of addiction and/or mental health challenges
• Are a non-judgmental and friendly individual 
• To be able to provide a welcoming, authentic, and positive experience for all, being inclusive and embracing diversity 
• To feel comfortable engaging with people with addiction, mental health challenges / difficult life experiences, by validating strengths and experiences and using empowering language to overcome negative self-talk 
• Are empathic and understands the stigma / social bias's surrounding addiction and mental health 
• Are willing to tap into their lived experiences and use their stories to inspire hope in others when appropriate 
• Are comfortable with co-producing and co-facilitating peer led workshops 
• To assist the team with admin and planning
• Are able to take on any ad hoc admin/support responsibilities
• Knowledge around safeguarding policies and procedures 
• Knowledge and experience of risk management

Time commitment:

• Flexible hours between Monday-Friday. We are looking for someone to commit to a minimum of at least 1 or 2 activities a week.
• We will provide volunteers with an induction, training, and ongoing support to support them in the role.

What's in it for the volunteer? 

Volunteering at West London Mind is a fantastic opportunity to get involved with a nationally recognised charity. We provide initial and ongoing training, as well as plenty of opportunities for progression within the organisation. You will also be a part of a supportive team with great awareness of wellbeing and the mental health sector. We would be keen to work with you to develop your own interests and use your existing skills to support the project. 

Please tell us why you would like to volunteer at ResetPoint at West London Mind? (minimum 50 words) 

Please share any relevant skills or experience you have for the role. This may include education, work or voluntary experience (minimum 100 words)

About Us

Tell My Truth and Shame the Devil C.I.C. is a survivor-led community interest company dedicated to exposing the impact of childhood trauma, abuse, neglect, addiction, mental health struggles, and family dysfunction within Black communities and beyond.

Through podcasts, survivor stories, education, events, research, coaching, advocacy, and community support, we help individuals heal, break destructive cycles, and build stronger families and communities.

As we continue to grow nationally and internationally, we are seeking a Volunteer Central Operations Director to create structure, accountability, and operational excellence across all volunteer departments.

Job Purpose

The Volunteer Central Operations Director serves as the operational backbone of the organisation, ensuring departments, projects, and volunteer teams work efficiently, meet deadlines, and deliver measurable outcomes.

The role oversees project delivery, performance monitoring, reporting systems, KPI tracking, volunteer accountability, and cross-department coordination, helping turn organisational vision into effective execution.

Key Responsibilities

• Lead and coordinate organisational operations across all volunteer departments.
• Manage the Central Operations Team, including Analysts, Coordinators, and Assistants.
• Oversee project delivery, ensuring milestones, deadlines, and objectives are achieved.
• Monitor organisational performance, identify risks and bottlenecks, and implement solutions.
• Establish accountability systems, workflows, reporting processes, and operational procedures.
• Develop and maintain KPI dashboards, departmental scorecards, and performance reports.
• Track volunteer engagement, project progress, fundraising outcomes, and organisational impact.
• Facilitate communication and collaboration between departments.
• Lead operational meetings and support monthly performance reviews.
• Produce reports, risk assessments, and recommendations for senior leadership.
• Support implementation of organisational priorities and strategic initiatives.
• Mentor department leaders and promote volunteer engagement, wellbeing, and retention.
• Foster a culture of accountability, professionalism, collaboration, and continuous improvement.

Skills & Experience

• Experience leading teams, projects, programmes, or organisational operations.
• Strong project management, organisational, and planning skills.
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Experience developing systems, processes, KPIs, dashboards, and reporting frameworks.
• Strong analytical, problem-solving, and decision-making abilities.
• Excellent written and verbal communication skills.
• Experience building stakeholder relationships and facilitating collaboration.
• Ability to motivate, support, and manage volunteers and team leaders.
• High levels of professionalism, integrity, accountability, and attention to detail.
• Comfortable working independently within a remote environment.
• Proficiency with tools such as Google Workspace, Microsoft Office, Trello, Asana, ClickUp, Airtable, Notion, Slack, and Teams.
• Experience in charities, CICs, volunteer-led organisations, operations management, programme management, or community development is desirable.
• Understanding of trauma-informed, survivor-led, or social impact organisations is beneficial.
• Passion for social impact and commitment to our mission.

Volunteer Benefits

• Opportunity to help build a national survivor-led movement.
• Executive leadership experience.
• Leadership training and mentoring.
• Professional references upon successful service.
• Opportunity to influence organisational strategy.
• Meaningful social impact and legacy-building work.
• Potential future paid leadership opportunities as the organisation grows.

Additional Notes

This role may not be suitable if you:

• Prefer low-responsibility volunteer work.
• Dislike reporting, accountability, or performance tracking.
• Are seeking immediate paid employment.
• Are uncomfortable using data and analysis to support decision-making.

To Apply

Please send:

• Your CV, portfolio, or LinkedIn profile (if available).
• A short introduction about yourself.
• Why this mission resonates with you.
• Relevant experience, skills, ideas, or vision you would bring to the role.

Do you have a passion for the outdoors and personal experience of the benefits that physical activity, nature connection and being with others can have on a person’s wellbeing? If so, we’d love to hear from you!

We’re excited to be recruiting for our next round of Volunteer Activity Leads with Flourish in Nature. This project aims to improve mental and physical wellbeing by encouraging people to (re)connect with nature and the world around them through in-house, peer/volunteer-led activities as well as outsourced activities from local providers. The project supports social inclusion, personal and community development, and boosts people’s sense of belonging and feelings of personal achievement.

These roles are ideally suited to people with lived experience of mental health or addiction recovery. Full training is provided, including recognised First Aid certificates. You would be joining a supportive, recovery focussed, community development team. Opportunities are also available to combine this role with ‘in-house’ activity support such as Flourish Recovery Cafes and creative groups.

Tasks you may be involve in:

· Promote Flourish in Nature activities

· Identify potential community activities

· Be a point of contact for community activity providers

· Risk assess group activities and complete risk assessment paperwork

· Attend activities in a position of responsibility, assessing whether it is safe

· for attendee’s to participate in the activity

· Alongside other Activity Lead Volunteers, run and supervise activities

· Identify and report any concerns, risks, or incidents to Community Development Leads or duty managers.

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy:

· Discounts from various schemes

· Training and personal development

· A chance to make a real difference in people’s lives

· Free induction and role-specific training

· Support from experienced staff and regular supervision

· Opportunities to meet new people and develop your confidence

· Reimbursement for travel and agreed expenses

· Valuable experience that can support your personal or career development

As a Trustee of Nottinghamshire Hospice, you will play a vital leadership role in shaping the future of our hospice. This is an opportunity to contribute to an established Board of Trustees who are responsible for the overall governance and strategic direction of the Hospice. 

You will use your skills and experience to guide the future of the hospice, safeguard its resources and champion a culture shaped by Compassion, Trust, and Ambition.