Enquiries volunteer volunteer volunteer roles

Help us make sure no one faces suicidal thoughts alone.

Samaritans is looking for an enthusiastic and proactive Fundraising Events Admin Volunteer to support our busy Community and Events Team. Your support will help us raise the vital funds needed to ensure people can access emotional support whenever they need it most.

What is the role?

As a Fundraising Events Admin Volunteer, you will play a key role in helping our team focus on delivering successful fundraising events and supporting our incredible fundraisers. From managing enquiries to sending out fundraising materials, you’ll help keep everything running smoothly behind the scenes.

This is a fantastic opportunity to gain hands-on experience in events, fundraising, marketing, and supporter stewardship while making a meaningful difference.

This role will give you the opportunity to:

• Experience volunteering within a busy events team within a large UK charity.
• Develop strong communication skills working within a diverse network.
• Gain an insight into event marketing
• Support our Third-Party Events (TPE) fundraisers, taking part in events like London Marathon, Great North Run and Paris Marathon as well as fundraisers who take part in primarily virtual events, such as Dawn Walk and our Dog Walking Challenge.

Key responsibilities

• Support the Community and Events team to help us deliver our successful fundraising events and stewardship.
• Support our do your own thing (DYOT) and events fundraisers.
• Support with moderation and creating content to make our Stream for Samaritans, Discord server a warm and welcoming place.

Qualities and experience

• Enthusiasm and passion for community and events fundraising
• Excellent organisation skills and attention to detail
• Personable, approachable and able to develop relationships with a wide range of individuals

Please see the role description below for more details about this role.

Time commitment

Ideally we would like the successful candidate to support us one day a week, but we can be flexible with this depending on the work required within the team and the needs of the candidate

Applications

Applications will be reviewed as they are submitted with video interviews offered to the right candidates as soon as possible. 

Hopian is looking for volunteers to be the first point of contact for anyone who gets in touch with our Helpline for those affected by Domestic Abuse and Child Sexual Exploitation.

Hopian is a registered charity that provides advice and support for adults and children who have experienced Domestic Violence and Abuse through the provision of refuge accommodation and community support services.  We also provide support and access to counselling for people affected by Child Sexual Exploitation.

What the role entails:

• Answer inbound calls and respond to general enquiries to help people understand our service and the next steps.
• Take safe contact details and record brief notes so our staff can follow up efficiently.
• Triage and signpost using clear guidance, escalating any higher-risk or complex concerns to a staff member.
• Support email responses to straightforward enquiries and referrals, using agreed templates and safecontact practices.
• Contact people at the end of their support to gather feedback, helping us improve our services and ensure everyone feels heard and valued.

What we are looking for:

• Clear and confident communication, spoken and written,
• Active listening and empathy, with the ability to stay calm under pressure,
• Good judgement about boundaries and confidentiality (you will always have a staff member to escalate to),
• Basic digital skills for call notes and email replies.

Training, supervision & support

You will receive a structured induction, role-specific training, and ongoing group supervision, plus access to the Volunteer Handbook and a supportive team environment.

Recruitment process

Once you submit your CV and covering letter, it will be reviewed and shortlisted against the role criteria. If your application meets the requirements, you will be invited to an interview.

Applicants who are successful at the interview will receive a conditional offer, subject to standard checks. These include identity verification, two satisfactory references, and, where required for the role, a Disclosure and Barring Service check.

We will keep you informed at each stage and will advise you of induction dates once we have made a conditional offer.

Before starting your role, you will need to attend all required induction and role-specific training. Some sessions may fall outside your usual weekly volunteering schedule, particularly in the early stages of onboarding. We ask for a commitment to attend the full training programme so that you feel confident and supported in the helpline.

Be the first friendly voice a carer hears.
Help someone feel supported from the moment they reach out.

Carers Trust Solihull is looking for a First Point of Contact Admin Volunteer who enjoys helping people and keeping things organised. You will welcome new carers, handle enquiries, and make sure every person who joins our service gets a smooth and supportive start.

What you will do
• Record new carer registrations using our simple database.
• Prepare and post welcome packs, including carer ID cards.
• Complete the short 5-question contingency plan with each new carer.
• Answer incoming calls and direct them to the right team.
• Respond to enquiries in a calm and professional way.
• Log actions and update records so carers receive accurate support.
• Signpost carers to Solihull Council services when needed.
• Follow confidentiality, safeguarding, and data protection procedures.

What you need
• Four to five hours a week, on a day that suits you.
• A steady, organised approach.
• Confidence speaking with people.
• A wish to make life easier for unpaid carers in Solihull.

If you want to make a real difference with a warm, supportive team, this role gives you the chance to help from the very first hello.

Job description

We are looking for Volunteer Charity Retail Assistants to assist in the running of WFRC’s retail shop to maximise sales of new and used goods that help us to generate vital funds to support the vital services that we provide for women and families. You will be providing invaluable help in the operation of our charity shop.

Principal Responsibilities:

• To serve customers and record purchases on the cash register
• To work with staff and other volunteers to sort, steam, hang, ticket and size donated clothing for sale in the shop.
• To help keep the shop clean.
• To assist with shop displays.
• Provide information leaflets and signpost any enquiries for WFRC services
• Comply with WFRC relevant Policies and Procedures
• Wear personal identity badge whilst volunteering
• Represent the professional standards of the charity

Key Skills & Abilities

• An interest in the shop, and an enthusiasm for raising money through its work.
• The ability to work as part of a team.
• A flexible approach
• Able to provide a friendly, high-quality service to customers
• Basic numeracy
• An understanding of the need for confidentiality
• Good timekeeping
• Reliability and trustworthiness
• A willingness to undertake the training required for the role.

Do you enjoy organising things and making this happen?

Are you able to volunteer a few hours a week?

Yes? We’d love to hear from you.

We’re looking for admin volunteers to help with our daily operations.  We have a variety of ways you can get involved:

• Responding to client requests and enquiries
• Fundrasing and partnership management
• Managing and updating company databases
• Keeping track of partnership enquiries
• Maintaining internal, volunteer, and client records
• Drafting and mailing client correspondence and newsletters
• Organising events, scheduling meetings, and making travel arrangements
• Providing administrative support to other departments or projects as needed
• Performing other duties as agreed in advance

We’ve designed our volunteering programme to be flexible and adaptive to you.  All volunteering is 100% remote and you’re supported fully by our team.  You control what you do and how many hours per week you want to volunteer.  Some roles may require an Enhanced DBS check. If your application is successful, we will ask for a donation towards the cost of your enhanced DBS check if it's required for your role. This cost is £22.60.

Here’s some further information on what’s needed:

Are you over 18 and living in the UK?

You must be over the 18 years of age and live permanently in the UK.  You must be a UK resident to apply for this role.

Do you have a laptop?

A laptop and a quiet space to volunteer is essential.

How much time can you give?

A minimum of 2 hours per week is required. We are flexible and like to work around you.

Training

We provide accredited training with 3 short courses needing to be completed prior starting your volunteer role.  After, you’ll have access to over 90 accredited courses should you want to study further.

If you are a history buff, a lover of London or are passionate about museums then we want to hear from you!

London Canal Museum is dedicated to educating and inspiring our visitors with the history of London’s canals – how they’ve shaped London’s development, the ordinary people that lived and worked on them, as well as the entrepreneurs who profited from them. We want to pass on the heritage of the canals so that future generations can learn about London’s industrial and social past. 

Role Location:

London Canal Museum, 12-13 New Wharf Road, London, N1 9RT. We are a 5-10 minute walk from Kings Cross St Pancras tube and rail stations.

Role hours:

- One shift a fortnight, from 9.45am until 4.45pm

- The Museum is open Tuesday - Sundays

Role purpose:

The role of the Front of House volunteer is vital to the life of London Canal Museum – in small teams, volunteers in this role ensure the building is open and ready to welcome visitors each day, greet visitors and educate them about the museum’s exhibits and history, keep visitors safe and answer enquiries to keep the museum running smoothly across the day.

Key Tasks:

- Open and close the museum and ensure it is presentable and ready to receive visitors
- Greet visitors, welcome them into the museum and engage with them about the exhibits and history of the building
- Sell admissions, gifts and books, and ensure the till procedures are followed correctly
- Answer telephone and in-person enquiries
- Provide refreshments and assistance during group visits
- Maintain the various museum areas and ensure they are presentable
- Follow museum policies and procedures to ensure the building, volunteers, staff and visitors are safe and well at all times
- Training and support

All volunteers are line managed by the Volunteering and Training Manager, who provides comprehensive inductions and training to all Front of House volunteers in core areas including: 

- Visitor Engagement
- Customer Service
- Health & Safety
- Accessibility in Museums
- Child Protection
- Retail Skills (including using the till)

Benefits to you:

- Learn about the history of London’s canals, the people who lived and worked on them, and their place in the industrial revolution, as well as the ice trade and history of the building

- Meeting new people and having opportunities to socialise with fellow volunteers at events – you will be a part of a community of over 70 volunteers of all ages and backgrounds

- Build your experience of working in museums, heritage and visitor engagement

- Develop your skills in customer service, team work, communication and other key workplace skills

- Opportunities for further involvement with the museum – including archiving and collections care, events, administration, education and guiding walks and boat trips.

- Free entry to the museum and museum events, 10% off in our shop, discounted venue hire and 50% off museum entry for up to 4 friends and family at a time.

- We also have volunteer events, parties and trips that you can enjoy!

- References can be given for all volunteers who volunteer regularly for 6 months or more

Volunteer Opportunity – Volunteer Coordinator

Lyonic Scots Society

Help Build and Support Our Volunteer Community

Neart, Dìlseachd, agus Urram
Strength, Loyalty, and Honour

The Lyonic Scots Society is seeking a passionate and organised Volunteer Coordinator to help recruit, support, and develop volunteers across our growing international community.

This is an exciting opportunity to play a central role in building the volunteer team that will help preserve Scottish heritage, strengthen our community, organise events, and support the development of the Lyonic Scots Society.

As Volunteer Coordinator, you will be at the heart of our organisation, ensuring volunteers feel welcomed, valued, supported, and inspired to contribute their skills and time.

About the Role

The Volunteer Coordinator is responsible for helping the Society attract, recruit, engage, and retain volunteers across a wide range of roles.

You will work closely with the Chair, Committee members, and volunteers to create a positive and rewarding volunteer experience while helping the Society grow its capacity and impact.

Key Responsibilities

1. Volunteer Recruitment

• Develop and promote volunteer opportunities.
• Create and manage volunteer recruitment campaigns.
• Respond to volunteer enquiries.
• Arrange informal volunteer conversations and onboarding.
• Help match volunteers to suitable roles based on their interests and skills.

2. Volunteer Support

• Welcome and support new volunteers.
• Act as a key point of contact for volunteers.
• Help ensure volunteers feel included, informed, and appreciated.
• Support volunteers with any questions or concerns.
• Encourage volunteer wellbeing and engagement.

3. Volunteer Development

• Help identify training and development opportunities.
• Support volunteers to gain confidence and experience.
• Encourage progression into leadership and committee roles where appropriate.
• Help build a positive and supportive volunteer culture.

4. Volunteer Administration

• Maintain volunteer records and contact information.
• Track volunteer numbers and participation.
• Assist with volunteer communications.
• Support the organisation of volunteer meetings and events.

5. Community Building

• Help create a welcoming and inclusive environment.
• Promote the Society’s values and mission.
• Encourage collaboration between volunteers across different projects and locations.
• Celebrate volunteer achievements and contributions.

We Are Looking For Someone Who Has

• Excellent communication and people skills.
• Good organisational abilities.
• A friendly, approachable, and supportive attitude.
• The ability to motivate and inspire others.
• Reliability and commitment.
• An interest in Scottish heritage, community development, or volunteering.

Previous experience coordinating volunteers, managing teams, or working within community organisations is welcome but not essential.

What You’ll Gain

By volunteering as our Volunteer Coordinator, you will:

• Gain valuable leadership and management experience.
• Develop skills in recruitment, people management, and community engagement.
• Build experience within a growing cultural organisation.
• Enhance your CV and professional development.
• Meet people from diverse backgrounds and locations.
• Play a key role in shaping the future of the Lyonic Scots Society.

Time Commitment

Flexible and home-based.

We anticipate approximately 4–8 hours per MONTH, although this can vary depending on recruitment campaigns and Society activities.

Our Values

Everything we do is guided by our motto:

Neart, Dìlseachd, agus Urram

Strength, Loyalty, and Honour

We are committed to creating a welcoming, respectful, and inclusive community where volunteers can thrive and make a meaningful contribution.

Apply Today

If you enjoy working with people and would like to help build a thriving volunteer community, we would love to hear from you. Apply via Charity Job site with your CV and a Cover Letter on why you wish to volunteer with the Lyonic Scots.

Join the Lyonic Scots Society and help us preserve our heritage, strengthen our community, and build a legacy for future generations.

Neart, Dìlseachd, agus Urram
Strength, Loyalty, and Honour

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our Acomb shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Acomb manager, Kleo, who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16.

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our Selby shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Selby manager, Kimberley, who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our Malton shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Malton manager, Emily who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16.

Do you enjoy greeting people and making them feel welcome? Recently retired and want to give a few hours for a good cause? Or perhaps you’re starting out on your employment journey but need experience to help you land a future job? Becoming a Volunteer Retail Assistant is the perfect opportunity for you!

As one of our valued Volunteer Retail Assistants in our York Goodramgate shop, you will be at the heart of our retail experience, welcoming members of the public and serving at the till. It will be a varied role with no two shifts being the same. From helping someone find a perfect gift or finishing touch to an outfit, to putting through cash and card sales at the till, we’d love you to come and join our busy, friendly shop.

Volunteer Retail Assistants will be located primarily on the shop floor, dealing with queries, pricing items, using the till, and ensuring our shops are the best on the high street. Without you, we couldn't provide needed support to the York Animal Home, so we want to ensure you feel welcomed and supported. You will receive full training in all retail areas, with continued development available in your volunteer journey. If you’re looking to gain confidence to get back into work, or simply want to find somewhere to make connections, we have a role for you.

Every single penny raised in our charity shop goes directly to the York Animal Home and gives vital funds to ensure they can continue helping animals in need. Without your help our shops could not run; volunteers are what make us special and we would love to have you join our team.

Your duties:

These may involve (on any given day):

• Giving a warm and friendly welcome as people enter our shop
• Helping with queries about items
• Putting cash and card sales through our till
• Engaging visitors about our charity and promoting the York Animal Home and our links to it
• Processing Gift Aid donations
• Restocking our shelves and making them look eye-catching

And much more…

If you’re interested please don’t hesitate to hit the apply button. Alternatively if you’d like to find out more, please email our Goodramgate manager, Holly who will be more than happy to answer any questions you have.

We operate a volunteer led scheme, where our minimum requirement is 2 hours a week, and the maximum is whatever you would like it to be! If you are looking to add experience to your CV we ask that you commit to six months with us.

Due to insurance restrictions we are sorry that we cannot accept anyone under the age of 16.

Volunteer Coordinator (Volunteer Role)

Join Unlock YOUR Potential and Help Transform Lives Across London

Role: Volunteer Coordinator (Volunteer Position)
Location: Hybrid (London)
Time Commitment: Approximately 4–8 hours per week
Reporting To: Founder and Executive Director
Organisation: Unlock YOUR Potential

About Unlock YOUR Potential

Unlock YOUR Potential is a new London-based charity dedicated to empowering adults from socio-economically disadvantaged backgrounds through career coaching, employability skills, personal development, wellbeing support, life coaching, mentoring, and access to opportunities.

We believe everyone deserves the opportunity to fulfil their potential, regardless of their circumstances. Through the power of volunteering, mentoring, and community support, we aim to help individuals build confidence, develop skills, and create brighter futures.

As we grow, we are looking for a passionate and organised Volunteer Coordinator to help recruit, engage, and support the volunteers who will be at the heart of our mission.

The Opportunity

This is an exciting opportunity to play a key role in building and shaping our volunteer programme from the ground up.

As Volunteer Coordinator, you will help attract talented volunteers, support them throughout their journey, and create a positive volunteering experience that enables people to make a meaningful difference in their communities.

You will work closely with the Founder, Trustees, and other volunteers to help ensure Unlock YOUR Potential has the people and resources needed to deliver life-changing programmes and services.

Key Responsibilities

1. Volunteer Recruitment

• Develop and manage volunteer recruitment campaigns.
• Create and publish volunteer opportunities across relevant platforms.
• Respond to volunteer enquiries and applications.
• Support volunteer interviews and onboarding processes.

2. Volunteer Engagement and Support

• Act as the main point of contact for volunteers.
• Help create a welcoming and inclusive volunteer culture.
• Provide ongoing support, guidance, and encouragement.
• Assist with volunteer inductions and orientation sessions.

3. Volunteer Administration

• Maintain volunteer records and databases.
• Track volunteer participation and engagement.
• Support the development of volunteer policies and procedures.
• Help ensure compliance with safeguarding and organisational requirements.

4. Volunteer Retention and Recognition

• Develop initiatives to recognise and celebrate volunteer contributions.
• Gather volunteer feedback and suggestions.
• Help improve volunteer satisfaction and retention.
• Promote opportunities for volunteer development and progression.

5. Collaboration

• Work closely with programme leads and trustees to identify volunteer needs.
• Support the coordination of volunteer activities and projects.
• Contribute ideas to help strengthen the charity’s impact and volunteer programme.

Skills and Experience

We welcome applications from individuals with a variety of backgrounds and experiences.

You may have experience in:

• Volunteer management
• Human resources
• Recruitment
• People management
• Community engagement
• Customer service
• Administration
• Charity or non-profit organisations

We are particularly looking for someone who:

• Has excellent communication and interpersonal skills.
• Is organised and reliable.
• Enjoys working with people from diverse backgrounds.
• Is confident using email, online platforms, and basic digital tools.
• Can work independently and collaboratively.
• Is passionate about helping people achieve their potential.

What You’ll Gain

By volunteering with Unlock YOUR Potential, you will have the opportunity to:

• Make a meaningful difference to people’s lives.
• Help shape a growing charity from an early stage.
• Develop leadership and volunteer management experience.
• Build skills in recruitment, engagement, and coordination.
• Expand your professional network.
• Gain valuable experience within the charity sector.
• Receive recognition for your contribution.
• Be part of a passionate and supportive team committed to creating positive social change.

Our Commitment to Inclusion

Unlock YOUR Potential is committed to creating an inclusive and diverse organisation. We welcome applications from people of all backgrounds, experiences, and communities, particularly those with lived experience of the challenges faced by the people we support.

How to Apply

If you are passionate about empowering others and would like to help build a volunteer programme that changes lives, we would love to hear from you.

Join us in unlocking potential, creating opportunities, and transforming futures across London.

Volunteer with Unlock YOUR Potential today and help make a lasting impact.

Volunteer with the MS Society Help Hub

Do you want to make a real difference to people affected by MS? 

Our MS Help Hub is a national service that supports around 20,000 enquiries every year, providing trusted information and emotional support to people living with MS, their families, friends and carers. 

We’re looking for compassionate and supportive volunteers to join our national team and help ensure no one has to face MS alone.

As a home based MS Help Hub Volunteer, you’ll provide emotional support and practical information through telephone conversations. You’ll help people access services, resources and support in a welcoming, non-judgemental environment.

You don’t need to have all the answers. Full training, ongoing support and guidance from staff, other volunteers and specialists will be provided throughout your volunteering journey. (Information on training dates can be found below) 

Join our passionate volunteer community and help make sure no one has to face MS alone.

Time commitment

This flexible, home-based role involves an agreed commitment of three volunteering hours each week, plus attendance at monthly team meetings.

Preferred cover times are Monday to Friday between 11am and 1pm, although all availability will be considered. The Help Hub operates Monday to Friday, 9am–5pm.

Training 

Training will consist of online modules, each taking between 30-90 minutes which will be delivered on Tuesdays and Thursdays, am and pm, every week during July and August. You must be able to commit to these training times. Please see the longer advertisement on information on how to contact us with questions around training 

What you’ll be doing

• Offering emotional support and information in a non-judgemental and non-directive way 

• Using active listening skills to support a range of conversations 

• Signposting people affected by MS to relevant services and support 

• Developing awareness of social and medical issues affecting people with MS, including statutory services and welfare benefits 

• Recording enquiry information in line with our Data Protection Policy 

• Escalating safeguarding concerns and referring complex enquiries when needed 

• Attending monthly team meetings and training sessions 

• Keeping up to date with MS news and our work across the UK 

What we’re looking for

We’d love to hear from people who are:

• Empathetic, supportive and non-judgemental 

• Comfortable communicating with a wide range of people 

• Willing to learn and develop new skills 

• Able to maintain confidentiality and professional boundaries 

• Comfortable using digital systems and online resources 

• Able to work as part of a team and ask for support when needed 

Training and support

You’ll receive:

• A full induction and Help Hub training 

• Ongoing support from staff and fellow volunteers 

• Access to learning and development opportunities 

• Quarterly access to external supervision 

• A Volunteer Welcome Pack 

Mandatory training includes:

• Data Protection 

• Safeguarding 

• Shape of Contact 

• Role-specific Help Hub training 

What you’ll gain

• The opportunity to make a real difference to people affected by MS 

• Experience supporting people through meaningful conversations 

• Increased confidence and communication skills 

• Knowledge of MS and related support services 

• Experience working as part of a supportive national team 

• Opportunities to influence and contribute to our work 

• Reimbursement of agreed expenses related to your role 

Summary

Supporting young people in leading activities and mentoring support by providing a listening ear and practical support and guidance.

Detailed description

You’ll find plenty of ways to use your listening skills as well as being a first point of advice for practical concerns that young people face or for supporting them in fun and exciting activities and games. We have our Youth Sessions based in Watford, Hatfield and Cheshunt.

Tuesdays (Watford, Orbital Community Centre)

4.30pm to 6.30pm (Juniors)

6.30pm to 8pm (Seniors)

Wednesdays

The Hive @ Jim McDonald Centre

Seniors - 4.30pm to 6pm

Thursdays

St John' Youth Centre

Juniors - 4.30pm to 6pm

Project Group - 6.30 to 7.30

You will be:

Supporting youth work activities and workshops

Supervising young people in discussion sessions

Building positive relationships with young people

Working with other staff to plan and evaluate activities by gaining feedback

The application process is simple - please submit an initial enquiries form by clicking on the below link with your details and ensure you let us know that you saw our advert on the CharityJob website and we will get in touch to discuss next steps. Following a brief discussion we will ask you to fill in a few more details, carry out an informal interview and apply for a DBS check as well as requesting details of two referees.

We also provide full training and support throughout your journey and you will have access to events and celebrations throughout the year!

We look forward to welcoming you to be a part of the One YMCA Family!