108 Policy research volunteer roles

The Africa Health Organisation (AHO) seeks to engage in bidding and tendering to deliver health and social care services effectively.  Our goal is to ensure sustainability and positively impact the lives of more people.  We want assistance in developing an ambitious strategy.

What will you be doing?

We are excited to announce an incredible opportunity for a talented Head of Bids and tenders to join our passionate team at the Africa Health Organisation (AHO)!  Since 1999, we've been dedicated to delivering health and social care to millions across Africa and the Diaspora, and now we're ready to further elevate our impact.

This year, we're embarking on a mission to broaden our funding strategy by incorporating bid and tender submissions.  Our goal is to engage with governments in Africa and the UK, the public sector, and the public, providing essential, practical, and emotional support to those facing chronic conditions.  We need a visionary like you to help us achieve our goals.

We're seeking a dynamic, experienced Head of Bids to develop and execute a winning strategy to secure the necessary financial backing.  There are numerous exciting possibilities ahead, including central government tenders, local and statutory opportunities.  We're eager to explore them all.

In this pivotal role, you'll plan and execute our bids and tender writing efforts, ensuring that our bid proposals not only shine but also come to life in meaningful ways.  If you're a bid writer who thrives on creativity and collaboration, we want to hear from you!  Additionally, you'll have the opportunity to inspire and mentor volunteers within our bid and tender team, making a positive impact together.  Join us on this exciting journey!

Key Duties and Responsibilities will include:

• Overall responsibility for delivering high-quality, accurate, compliant and commercially sound proposals on time, to budget, with inputs from key stakeholders.
• Responsible for the coordination and management of all Bid activities, for ensuring that Bid Plans are put in place and that all internal inputs are received promptly to meet Bid submission timescales.
• Responsible for the receipt, management, control and coordination of all external and internal information and documentation with respect to the enquiry and for the team acting as custodian for Bid documents, including all approved internal documentation signed by the Organisation.
• Responsible for compliance with all internal Bid policies and procedures and for passing internal and external audits.
• Contribute to the overall Bid strategy alongside other stakeholders.
• Responsible for the overall leadership of the team and ensuring that individuals within the team are given appropriate opportunities to grow and develop, and that the team maximises performance by creating and fostering a positive, can-do attitude and outlook on an ongoing basis.
• Responsibility to ensure that improvements are identified and those agreed upon are implemented continuously to support the growth and development of the team and those within it.
• There is a need to keep good records and to create and measure metrics on bidding performance to both review performance and drive continuous improvement in a key area of the business.
• Responsible for mentoring and training Bid Managers and Bid Writers to ensure they are up to date with bid requirements and improve their competence.

What are we looking for?

Education, Skills and Experience: Requirements

Essential:

• At least three years of experience in successfully leading teams within a bid environment.
• Proven track record of improvement and achievement - processes and people
• Keen understanding of numbers, spreadsheets, VOP/invoices, rates, cash flow, milestones, negotiations, and pricing audits.
• Ability to write strong proposals and experience as an estimator
• Excellent communicator (written and verbal) with local and international customers, and with an appreciation of cultural differences
• Ability to persuade and influence others
• Ability to lead team by example, with the ability to foster and maintain effective relationships with internal and external stakeholders
• Ability to work to deadlines
• Strong business/commercial acumen
• Keen attention to detail
• Commercially sound judgement
• Strong negotiation skills.
• Strong financial skills

Desirable:

• Leadership qualification (CMI or ILM)
• Experience with an integrated project management / ERP system (Enterprise Resource Planning)
• Experience in bidding roles in the Medical, Biochemistry, Biomedical, Public Services, Global Health, Humanitarian, NGOs, Public Health and Social Care industry
• MBA, Professional Qualification or formal leadership Qualification (CMI, ILM)

What difference will you make?

In this exciting role, you will lead the strategic process for winning new business through competitive bids, tenders, and proposals, ultimately elevating AHO's success. Your specialised knowledge of bids will enhance our win rates and maximise revenue by bringing clarity, quality, and coordination to what can be a complex, high-stakes journey.

Your primary mission is to boost AHO's tender win rates and strengthen our strategic advantage.  By diligently overseeing each step of the bidding process—from initial evaluation to final submission—you will significantly improve the quality and persuasion of our proposals, directly increasing our chances of securing valuable contracts.

You'll provide key insights to help AHO target the most promising opportunities by implementing a thoughtful "bid/no-bid" process.  This approach will ensure we focus only on lucrative and winnable contracts that closely align with our strategic goals, ultimately saving time and resources and allowing us to prioritise high-potential projects.

In this role, you will orchestrate a well-coordinated process that drives operational efficiency.  As the central point of contact, you will gather input from diverse internal teams—sales, finance, legal, and technical—ensuring everyone collaborates smoothly to meet critical deadlines.

As a leader, you'll elevate the quality of our bid content.  By overseeing the creation of compelling, polished materials, you'll ensure our final submissions are professional, cohesive, and error-free.  You will utilise a centralised content library containing valuable resources, such as case studies and CVs, to streamline efforts and enhance our proposals.

You will keep projects on track by developing detailed project plans and timelines, ensuring all tasks are completed on time—especially critical in the fast-paced environment of tender submissions.  Your effective management will ease colleagues' workloads, allowing the entire team to shine.

To foster long-term business growth, you'll create a wealth of knowledge around our tenders and bids. By conducting insightful post-submission debriefs and analysing feedback, you will capture invaluable lessons from both successes and setbacks.  This ongoing improvement process will enhance our bidding capabilities for future opportunities.

You also have the opportunity to enhance AHO's brand reputation by submitting well-organised, accurate, and compliant bids.  By doing so, you'll showcase our professionalism and reliability to clients, building trust and solidifying our credible standing in the market.

Strategic alignment is vital for sustaining consistent, stable business growth.  Together, we can make a remarkable impact on development.

Join Us as a Trustee and Help Shape the Future of Specialist Diabetes Education & Research

Our charity exists to advance diabetes care by funding and supporting activities that improve understanding, treatment, and outcomes for people living with diabetes. Our work focuses on both healthcare professionals and the public. We are looking for new Trustees who want to make a meaningful impact on healthcare education and research across the UK. If you believe in improving patient care through knowledge, innovation, and evidence, this is a chance to use your expertise for genuine public good.

We are particularly seeking Trustees with:

• Financial expertise — including accountancy, financial oversight, investment management, or charity finance
• Governance experience — especially in regulated environments or the charity sector
• Legal expertise — charity law, contracts, compliance, or risk management

If you bring one of these skill sets, your contribution will be pivotal to strengthening our governance, ensuring financial sustainability, and supporting our mission.

What you’ll do

• Provide strategic leadership and help shape the charity’s long‑term direction
• Oversee governance, risk, and regulatory compliance
• Support financial planning, budgeting, and reporting
• Champion our work in healthcare education and research
• Work collaboratively with a small, dedicated board and team

What we offer

• A meaningful opportunity to influence healthcare education and research
• A welcoming, committed board that values diverse perspectives
• The chance to apply your professional expertise to a cause with real societal impact
• Flexible, part‑time voluntary commitment (typically board meetings plus occasional additional input)

Who we’re looking for

You don’t need prior Trustee experience — just the right expertise, sound judgement, and a commitment to good governance. We welcome applicants from all backgrounds and are especially keen to broaden the diversity of our board.

If you want to use your skills to strengthen a charity that improves healthcare through education and research, we would love to hear from you.

Transport for All is looking to appoint up to six new Trustees, including a Treasurer, to help guide our work.

We are the UK’s leading Disabled People’s Organisation working on travel and accessible transport. We are led by and for disabled people, and have a proud history of influencing policy and advocating for change so disabled people have the freedom to make the journeys we want.

As a Trustee, your professional skills and expertise will influence our governance and support our team to reach our goal of transport justice for all.

We particularly welcome applications from disabled people, and are looking for people who can bring skills and experience in areas including finance, law, HR, communications, transport, government and consultancy.

Please download our trustee recruitment pack for information on the role and how to apply.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You own grant income. You find the funders worth applying to, write applications that win, and meet the reporting obligations that make funders willing to fund us again.

Key tasks

1.  Research & pipeline

○ Research trusts, foundations and statutory funders whose priorities genuinely match our work.

○ Maintain a pipeline with deadlines, values and likelihood.

○ Recommend which opportunities to pursue and which to decline.

2.  Applications

○ Write applications, working with Programmes for evidence and Finance for budgets.

○ Tailor each application rather than recycling the same text.

○ Manage submission deadlines so that nothing is missed.

3.  Reporting & relationships

○ Deliver monitoring reports on time and to the funder's specification.

○ Track restricted spend against grant conditions with Finance.

○ Build relationships with funders that go beyond the application form.

4.  Records & learning

○ Maintain accurate records of applications, outcomes and feedback.

○ Learn from unsuccessful bids and share what you learn.

○ Report progress against target to the CFO.

What we're looking for

● Grant writing experience with a success rate you can describe.

● Excellent written English and the discipline to follow a specification exactly.

● Comfortable interpreting funder criteria and reading between the lines.

● Deadline-driven and well organised.

● Knowledge of the UK grant landscape (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

About The Pinnacle Centre

The Pinnacle Centre is a third space in Birmingham helping young adults grow holistically. We work across three domains: personal development, sports and wellbeing, and community and belonging.

Vision 2030 is where that work is heading. We're building a multi-purpose centre in Birmingham — sports facilities, co-working space, an auditorium and a café — designed as a home for young adults to train, work, learn and gather.

Role Summary

You bring in corporate support — sponsorship, charity-of-the-year partnerships, in-kind giving and employee fundraising. You build relationships where the business genuinely gets something back.

Key tasks

1.  Prospecting

○ Identify businesses whose interests align with Pinnacle's work and audience.

○ Research decision-makers and the best route in.

○ Maintain a prospect pipeline with clear ownership so approaches never collide with other teams.

2.  Proposition & pitch

○ Build sponsorship packages with clearly defined deliverables and honest value.

○ Pitch to businesses and negotiate terms.

○ Agree everything in writing before delivery begins.

3.  Delivery & stewardship

○ Deliver what was promised: visibility, access, engagement and reporting.

○ Provide sponsors with evidence of impact and reach.

○ Renew partnerships before they lapse rather than after.

4.  Coordination

○ Coordinate with the Partnerships Lead so one organisation has one relationship with us.

○ Work with Events on sponsor presence and experience on the night.

○ Report income and pipeline to the CFO.

What we're looking for

● Sales, business development or sponsorship experience.

● Confident with senior business contacts and comfortable making the first approach.

● Commercially minded — you can structure something where both sides win.

● Strong follow-through; the role is mostly what happens after the pitch.

● Knowledge of the Birmingham business network (desirable).

What we have to offer

● Real ownership of a function, not a task list — you will shape how it works, not just execute someone else's plan.

● A seat in a team building towards a 2030 horizon, with a clear line of sight to the leadership team.

● Access to our network of founders, professionals, entrepreneurs and investors through Pinnacle's events programme.

● Training, mentoring and the opportunity to build and lead a team of your own as the organisation grows.

● The reward of building something in your city that will outlast all of us.

Please note: this is currently a volunteer position. Reasonable expenses for travel, equipment and refreshments are reimbursed in line with our Expenses Policy. As Pinnacle grows and funding allows, we expect several senior roles to move to paid positions, and volunteers already in post will be considered first.

Purpose of the Role

As a Collection Tin Volunteer, you’ll play a vital part in supporting Momentum’s fundraising in your local community. This is a friendly, social role that gets you out and about on your local high street, building positive relationships with shop owners, café staff, and pub teams who support our charity or want to start supporting us.

You’ll commit a few hours each month to finding new local businesses to support our cause, as well as visiting existing business supporters to collect full donation tins and replace them with empty ones (at least every three months).

You will be responsible for handling and banking cash in line with the Fundraising Regulator and Momentum’s policies with training and oversight from the Community Fundraiser. To do this, you must hold a valid DBS or be willing to obtain a DBS upon application. Your contribution helps raise essential funds while also spreading awareness of Momentum and the work we do for local families.

We are particularly keen to hear from volunteers able to cover the following areas:

Addlestone, Ashtead, Barnes, Chertsey, Chessington, Cobham, Dorking, Effingham, Epsom, Leatherhead, Shepperton, Sunbury, Sutton, Teddington, Twickenham, and Worcester Park.  Sussex.

By volunteering as a Collection Tin Volunteer, you’ll not only make a meaningful difference locally, but also gain new skills, confidence, and social connections.

Key Responsibilities

· Collecting full donation tins from local shops, cafés, pubs, and other venues

· Replacing collected tins with empty ones in a timely and professional manner

· Researching new areas and businesses for tins to be placed

· Building friendly, positive relationships with local business owners and staff

· Raising awareness of Momentum and its work to encourage new support

· Ensuring all collections follow Momentum’s policies and procedures

· Safely transporting collected tins and returning them as instructed

· Safely counting and banking cash collected in line with the charity’s policies

· Keeping the fundraising team informed of completed collections or any issues

What We’re Looking for in Our Volunteers

We’re looking for people who are:

· Friendly, approachable, and enthusiastic about making a difference

· Trustworthy and reliable

· Comfortable chatting with members of the public and local businesses

· Well organised and able to work independently

· Empathetic and willing to follow policies and procedures, including safeguarding and confidentiality

What’s in It for You?

· Be part of Momentum’s welcoming and supportive volunteer community

· Meet other like‑minded people and build local connections

· Invitations to volunteer engagement and social events

· The satisfaction of knowing you are directly supporting families in need

· Opportunities to get involved in other Momentum fundraising events and activities

How We’ll Support You

You’ll have a dedicated point of contact within the Momentum team and will receive all the information you need before each collection or drop-off, including locations, resources, and contacts. We’re here to support you every step of the way and make your volunteering experience enjoyable and rewarding.

Global South International

We strengthen institutions and create sustainable solutions across the Global South through integrated partnerships.

Departments: Programs & Development, Partnerships, Research & Policy, Legal Affairs
Reports to: Respective Department Directors
Purpose: Secure funding for GSI's work across all 7 focus areas (Culture Exchange & Diaspora Engagement, Water Access, Environment & Climate Change, Healthcare, Economic Development & Diplomacy, FDI in Agriculture, Education) by researching, writing, and managing grant proposals and reports.

Key Duties

• Research and identify grant opportunities relevant to GSI's focus areas
• Write, edit, and submit compelling grant proposals and funding applications
• Coordinate with Program, Research, Partnerships, and Legal teams to gather accurate project data, budgets, and outcomes
• Track grant deadlines, submission requirements, and reporting obligations
• Prepare donor/grantor progress reports and impact narratives
• Maintain a calendar and database of active grants and prospective funders
• Ensure grant proposals and agreements align with legal and compliance requirements
• Support budget development for grant-funded projects in collaboration with Finance

Qualifications

• Bachelor's degree in a relevant field (Nonprofit Management, English, Communications, International Development, etc.)
• Proven experience writing successful grant proposals, ideally in the nonprofit/international development space
• Strong research and writing skills, with ability to translate program work into compelling funding narratives
• Detail-oriented with strong organizational and deadline-management skills

Nice to Have

• Familiarity with major grant databases and funder networks
• Experience writing for international development, ESG, or focus-area-specific funders (health, education, climate, etc.)
• Knowledge of grant compliance and reporting standards

Minimum Hours per Week:

10+ hours per week

Duration:

6+ months

About Us

The Beacon Project is a community-focused programme providing confidential advice, connection, and learning opportunities for residents in the World’s End area. Through weekly coffee mornings, group sessions, and a befriending service that matches individuals with friendly Connectors for regular meet-ups, Beacon helps reduce isolation and build meaningful local relationships. We also offer free, practical support on issues such as benefits and housing, helping people understand their options and access the advice they need. The programme is delivered as a partnership between Family Friends and Nucleus Legal Advice Centre.

About the Role

As a Legal Advice Volunteer, you will be the first point of contact for many of our clients, providing a welcoming and professional service while supporting our advice team. You will play an important role in helping people access the advice and support they need, while gaining valuable experience in legal advice and community engagement.

This is an excellent opportunity for someone interested in legal advice, social justice, policy, or community development who wants to gain practical experience while making a meaningful difference.

Key Responsibilities

• Carry out initial triage to assess advice needs and, where appropriate, signpost clients to relevant services.

• Analyse information from advice cases to identify recurring issues and patterns affecting residents.

• Assist clients in completing income and expenditure forms and budgeting plans.

• Help gather evidence from client experiences to support service improvement and advocacy.

• Support projects and campaigns focused on digital inclusion, accessibility, and reducing barriers to online services

• Support the delivery of drop-in advice sessions.

• Complete benefit checks and applications.

• Work collaboratively with staff, volunteers, and community partners to achieve shared objectives.

Equality, Diversity and Inclusion

The Beacon Project is committed to Equality, Diversity and Inclusion. We are committed to creating an inclusive environment where everyone is treated with dignity, respect and fairness. We welcome applications from people of all backgrounds, identities and experiences. We are committed to making reasonable adjustments throughout the recruitment process and during volunteering to ensure everyone has the opportunity to contribute and thrive.

We believe that a diverse team helps us better serve the residents of World's End Estate and strengthens our work within the community.

Expenses

We want volunteering with us to be accessible to everyone. Reasonable travel and food expenses will be reimbursed. Further information on claiming expenses will be provided during the interview stage.

We are seeking an experienced and passionate HR and people professional to join our Board and help shape an inclusive and supportive organisation. We are particularly interested in hearing from people with expertise in HR, people strategy, organisational development or workforce wellbeing, who share our commitment to creating a positive environment where staff and volunteers can thrive.

The Board of Trustees is responsible for the overall governance and strategic direction of the charity, developing CLAPA’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines. You would be joining our board at an exciting time, as we continue to implement our 5-year strategy for 2025-2030.

The HR Trustee will contribute to all aspects of the charity’s governance while providing essential HR expertise to support and enhance our work. We are seeking an experienced people professional to help make a meaningful impact at CLAPA, in line with its strategic priorities.

About CLAPA

The Cleft Lip and Palate Action (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom.

CLAPA supports people affected by cleft to take control of their journey, connect with others, and use their voices to impact the future of care. Our vision is that no one affected by cleft lip and palate in the United Kingdom will go through their journey alone.

Position Description 
This is an exciting time to join the Heart of the City trustee board. You will join a small but ambitious Charity with strong foundations and networks across the public and private sector. This is an opportunity to shape the next chapter for the Heart of the City, with a strong focus on developing a robust, sustainable three-year Strategy. The Strategy will be supported by work to further diversify funding streams, that provide greater financial resilience without compromising our mission to support SMEs to become responsible businesses and play a full role in responding to the Climate Emergency.

The incoming Chair will support the team to develop a three-year Strategy to support the growth of the Charity.

The plan will explore:

• The Mission of the Charity and how it should grow
• Diversifying and securing new sources of funding
• Broadening our programmatic offer to SMEs
• Defining the strategic relationship between Heart of the City and the City of London Corporation

Unlike most small charities, Heart of the City has an extensive network and governance structures with prestigious organisations. The Chair will help manage key relationships with the Bank of England and Corporation of London, as well as key Council Members. The Chair will be instrumental in managing an effective and focussed set of Trustees to help shape, scrutinise and deliver the Charity’s mission.

By the end of the three-year period as Chair, you will have supported the development and implementation of a Strategy, which meets the vision of the Charity, helped develop a sustainable and resilient funding model, ensured that the Charity is making an impact and reporting on its achievements and maintains effective relationships with key strategic partners.

Typically, the Chair will:

• Hold regular fortnightly meetings with the Managing Director.
• Attend quarterly Trustee Board meetings (usually lasting around two hours and held during the working day).
• Participate in a strategy half-day with Trustees and staff.
• Attend Council meetings (up to two per year).
• Support introductions to potential members, partners and stakeholders.
• Attend and occasionally speak at Heart of the City events on an ad hoc basis.

The Chair will contribute to ad-hoc requests including:

• Sharing their views on responsible business in interviews for our newsletter, social media or webinars
• Championing our work at other external events and meetings, on social media and on their own biographical profiles

About you
We do not expect one person to fulfil all specifications but would welcome applications from individuals who are able to demonstrate most of the following:

Experience & Knowledge

• Senior Executive experience in the Corporate, Charity or Public sector.
• Strong understanding of SMEs, their motivations and challenges.
• Strong commitment to sustainability and responsible business practices.
• Proven track record of setting strategic direction and leading senior teams.
• Well-connected senior network across businesses.

Skills & Attributes

• Excellent chairing, facilitation and sound judgement in complex situations.
• Strong strategic thinking with the ability to align resources to long-term mission and impact.
• Strong communication and interpersonal skills, able to engage audiences from SME leaders to senior stakeholders.
• Strong ambassadorial and relationship-building skills.
• Excellent listening, questioning and consensus-building abilities.

Commitment

Commitment to Heart of the City’s mission, values and responsible business agenda. Willingness to devote the time and energy required to fulfil the role effectively.

Closing application date
Midnight on 27 September 2026

Interviews
Trustees aim to meet with the candidates in the week commencing 12 October 2026.

Your role is to support the Monitoring and Evaluation (M&E) Officer at the Baytree Centre in assessing the Centre’s programmes and monitoring their impact on service users. This includes assisting with data collection and analysis, organising focus groups and interviews, and supporting the creation of reports that inform service improvement and highlight outcomes.

Main responsibilities:

- Support the enhancement of M&E processes across all Baytree services.

- Conduct research into innovative methods for data collection and analysis.

- Organise and facilitate focus groups and conduct interviews with service users.

- Assist service users in completing questionnaires.

- Prepare case studies based on collected data.

- Compile and analyse findings to create clear, accurate reports.

- Adhere to the policies and procedures of the Baytree Centre.

- Complete volunteer questionnaires and evaluations as required.

- Work directly with clients across Baytree services (e.g. youth clubs, workshops, reception, and befriending activities).

Skills and qualities required:

- Strong interpersonal skills; able to work collaboratively in a diverse team.

- Good written and verbal communication skills.

- Proficiency in Microsoft Outlook and Excel.

- Strong organisational skills with the ability to work independently.

- Good time management and attention to detail.

- Reliable, punctual, and committed to the role.

- Interest in working with children, young people, and community services.

- Willingness to support various tasks and contribute flexibly as needed.

Commitment:

- 2 to 4 days per week (Monday–Thursday).

- Hours: 10:00 am – 6:00 pm.

- Duration: 4 to 6 months, with flexibility to extend if desired

Benefits:

- We reimburse up to £7 for travel and £5 for lunch expenses for each full day of internship.

- Hands-on experience in monitoring and evaluation within the charity sector.

- Opportunity to develop practical research, analysis, and reporting skills.

- Insight into the impact of educational and community programmes.

- Personal fulfilment from supporting meaningful community development work.

This role is open to female applicants only (Equality Act 2010: Schedule 9: Occupational Requirements). Applicants must be 18 years or older.

Across the UK, our volunteer groups play a vital part in supporting people affected by MS, bringing people together and connecting our local MS communities.

As a local group Finance Volunteer, you’ll make sure your group gets the most for their money. In this role you’ll be able to develop your financial and communication skills whilst working closely with other members of the group Coordinating Team.

Most importantly, you’ll be part of a team that provides vital support and services to people within your local MS community.

We're looking for Reception volunteers across our offices in South West Surrey: Cranleigh, Farnham, Godalming, Guildford, Haslemere. 

What will you do?

• complete an introduction to Citizens Advice and training for your role
• welcome clients and other visitors to the local Citizens Advice
• explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in
• type up information from the client form onto a spreadsheet or database
• answer the telephone, reply to emails and post
• help with the day to day running of the Citizens Advice service

What’s in it for you?
• gain and build on valuable skills and experience such as communication, IT skills and working in a team
• increase your employability
• contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
• work with a range of different people, independently and in a team.

And we’ll reimburse your travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
• be friendly and approachable
• be non-judgmental and respect views, values and cultures that are different to your own
• have good IT skills
• be calm under pressure
• be willing to learn about and follow the Citizens Advice aims, principlesand policies, including confidentiality and data protection
• be willing to undertake training in your role

How much time do you need to give?

We ask for a commitment of 1 day a week for 12 months at least.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.
If you are interested in becoming a customer service volunteer / reception volunteer and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

Contact details
To apply, please email to request a Volunteer Application Form.

Cats Protection is the UK’s leading feline welfare charity and our vision is a world where every cat is treated with kindness and an understanding of its needs. As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public.

Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported. Activities include:

· Supporting and encouraging a team of fundraising volunteers

· Planning fundraising events and activities with your team

· Allocating tasks before and during fundraising events

· Keeping financial records from fundraising events

· Encouraging and promoting a professional image of Cats Protection 

· Following policies and guidelines and ensuring licences and permits are obtained for events

You will develop new skills, expand your knowledge and make a significant contribution to improving the lives of cats and kittens by helping raise funds and awareness through organising local events. You will also meet new people, make new friends and be part of a dedicated team of volunteers. You will be supported and guided from our National Cat Centre and through our regional and local volunteer groups and teams. We offer engaging online and face-to-face training, expenses and have policies and processes to help volunteers get the most out of their time with us.

We're looking for someone with the following:

· Great people skills and the ability to bring out the best in others

· Excellent organisational skills

· The ability to prioritise and delegate

· An appreciation of the importance of handling money and charity resources responsibly

· Fine-tuned communication skills and a passion for engaging with people within your local community

· Basic IT skills to use Cats Protection systems - training and support can be provided

· Committee volunteers need to be aged 18+

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

The wellbeing of our people is important and at Cats Protection we are committed to safeguarding children, adults at risk and all those that we come into contact with as part of our activities.