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Head of Public Fundraising & Engagement (9-Month Maternity Cover)
Location:
Remote with some travelling needs to Leatherhead and Redhill, Surrey and other areas related to Fundraising Team activities
Salary:
£55,000 per annum plus SeeAbility benefits
Hours:
Full time, 37.5 hours per week
Contract:
Fixed Term, 9 Month (Maternity Cover)
Join us in transforming lives
SeeAbility is a specialist charity supporting people with learning disabilities, autism and sight loss to live ambitious, fulfilling lives. We are seeking an experienced and dynamic Head of Public Fundraising & Engagement to join us on a 9-month maternity cover contract.
This is a fantastic opportunity for an accomplished fundraising leader to step into a well-established role, providing strategic leadership to our public fundraising and engagement programme during an important period for the organisation.
About the Role
Reporting to the Director of Development, you will lead our public fundraising and supporter engagement activity, driving income growth across individual giving, community fundraising, events, challenges and supporter stewardship.
You will manage and motivate a talented team, ensuring delivery against ambitious income targets while continuing to build strong relationships with supporters, volunteers and stakeholders.
Key responsibilities include:
About You
We are looking for a confident and inspiring fundraising professional who can quickly build relationships, provide strong leadership and maintain momentum across a busy fundraising portfolio.
You will have:
Why Join SeeAbility?
At SeeAbility, you'll be joining a passionate and supportive team committed to making a real difference to people's lives. This is an opportunity to play a key leadership role, contribute immediately and help shape the future of our fundraising and engagement activities.
We offer:
Apply Today
If you are an experienced fundraising leader looking for an exciting interim opportunity where you can make an immediate difference, we'd love to hear from you. Please see the Job Profile for extensive details about the role.
Join SeeAbility and help us create a world where people with learning disabilities, autism and sight loss can achieve extraordinary things.
Safer Recruitment
SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to uphold this commitment.
Successful applicants will be subject to safer recruitment checks, including:
All checks are completed at SeeAbility’s expense before a start date is confirmed.
Diversity & Inclusion
We are proud to be a Disability Confident Employer and are committed to creating a diverse and inclusive workplace.
For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010
Our mission is to champion and deliver ambitious support and preventative services alongside people with learning disabilities, autism and sight loss,
The client requests no contact from agencies or media sales.
Service Delivery Administration Manager
We are seeking an experienced and highly organised Service Delivery Administration Manager to lead the Administration Hubs in the Midlands and South East Localities.
Position: 000044 Service Delivery Administration Manager
Location: Home-based, Midlands or South East Locality. However, frequent travel will be required as part of this role (may include team meetings or other work-related meetings)
Hours: Full-time, 35 hours per week
Salary: Circa £33,500 per annum
Contract: Permanent
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Health Cash Plan, flexible working opportunities available.
Closing Date: Sunday 13 September 2026
Interview Date: 8 and 9 October 2026 . Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Support Lead, the Service Delivery Administration Manager will work to ensure the Administration Hubs are delivering high-quality administrative support to Locality Impact service delivery teams.
Key responsibilities will include:
About You
You will have:
This role requires frequent travel to provide face to face 1:1s, Admin Hub team meetings and wider management meetings. The teams you will be line managing are based in the Midlands and South East Locality. Candidates must be able to demonstrate how they can meet this requirement of the role
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
To apply you’ll be redirected to the organisation website where you can download the full role profile. You’ll need to submit a CV and cover letter demonstrating how you meet the person specification detailed in the role profile, and what you bring to the role in terms of your skills and experience.
If you are applying under the Disability Confident scheme, please indicate this in your supporting statement when applying for the role.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Service Delivery Administration Manager, Service Delivery Admin Manager, Service Administration Manager, Service Admin Manager.
Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP
Contract Type: Maternity Cover 12 months (preferably starting on the 1st December 2026)
Hours: Full Time, 35 hours per week (open to 4 days a week)
Location: Any of our King's Trust offices (flexible working with a minimum of 2 days in the office)
Interviews: 10th and 11th September 2026
We’re looking for a highly proactive and driven team player to work at the heart of our senior fundraising and marketing team, helping us shape and deliver our biggest strategic priorities.
In this fast-paced, people and project focused role, you’ll manage priority projects, strategic plans, and department-wide reporting—keeping everything on track and making complex projects simple, clear, and actionable.
You’ll be the glue that holds everything together, ensuring the team stays aligned through management reporting, leadership meetings, and internal communications. If you love bringing structure to projects, juggling competing deadlines, and making an impact, this role is for you!
This is a fantastic opportunity to work closely with senior leaders, gain deep insight into every corner of our fundraising and marketing team, and play a key role in delivering our mission.
What happens next?
Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date.
Why do we need Fundraising Planning Managers?
Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training.The young people we help face a range of challenges, such as unemployment, mental health issues or some who have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Fundraising Planning Managers!
Perks for working at The Trust!
We believe that every young person should have the chance to succeed, no matter their background or the challenges they are facing.
The client requests no contact from agencies or media sales.
Amputee Network Development Officer – South West
Fixed term 12 months from starting date with potential to extend
Ensure that no amputee need cope alone
The Limbless Association is seeking a proactive, creative and resourceful Development Officer to enable the charity to extend its reach across the south west.
This is an exciting opportunity to play a key role in supporting individuals and their families experiencing amputation, through their rehabilitation, recovery and life beyond limb loss.
The Amputee Network Development Officer will play a pivotal role in the LA realising its outreach aims in the region. This role will build capacity across a range of outreach support activities, working closely with the Regional Development Manager (South), Services Development Lead and Volunteer Coordinator, to realise increased multi- stakeholder engagement, project reach, awareness of the charity and its services as well as working with the team to realise regional financial support of the LA’s work.
We’re looking for someone who:
· Is passionate about building strong outcomes focused relationships with a variety of stakeholders.
· Enjoys turning ideas into meaningful opportunities and actions.
· Can think strategically whilst remaining practical
· Understands the importance of lived experience and co-production
· Has a strong geographical knowledge of the south west of England.
· Wants to make a genuine difference
If you are motivated by improving lives with purpose and compassion, we would love to hear from you.
Natural Capital Assessment Partnership
The Natural Capital Assessment Partnership (NCAP) has operated for over 30 years. Formerly the Habitat Biodiversity Audit, a key remit of NCAP has been to survey and gather habitat data across Warwickshire, Coventry and Solihull, combining ecological field surveys with pioneering satellite imagery and remote sensing analysis. A second key aspect of NCAP’s work is managing the Local Wildlife Sites programme for the region.
Data acquired and produced by the team supports Local Wildlife Site designations, Local Nature Recovery Strategy development and monitoring, and creates baseline habitat reports and statistics. This localised yet UK-leading dataset provides robust evidence for decision-making and monitoring, plus a unique record of land-use change over the past two decades. Combined with Biological Records Centre species data, it offers an unrivalled picture of the local state of nature.
NCAP is funded by local authorities, managed by Warwickshire Wildlife Trust and hosted by Warwickshire County Council.
The client requests no contact from agencies or media sales.
Join BrainWaves at an exciting stage of growth and help build the sustainable income behind our ambitious plans to improve young people’s mental health.
This is a rare opportunity for a proactive fundraiser to take real ownership of a growing fundraising programme, working with experienced specialists while broadening your expertise across trusts, major donors, corporate partnerships and individual giving.
About BrainWaves Research
BrainWaves Research is a charity working to improve young people’s mental health and wellbeing through research, education and collaboration.
We bring together scientists, educators, schools and young people to build a stronger understanding of adolescent mental health and translate evidence into practical support. Our work combines a major longitudinal research study with evidence-based educational resources for schools.
BrainWaves is a long-term collaboration involving the University of Oxford, Swansea University and The Day News & Media. We are entering an exciting stage of growth and are looking for a proactive and versatile Fundraising Manager to help secure the sustainable income needed to achieve our ambitions.
The opportunity
You will lead the day-to-day delivery of fundraising across trusts and foundations, major donors, corporate partnerships and individual giving, developing new opportunities as well as managing and growing existing relationships.
The role may particularly suit someone with strong experience in one area – most likely trusts and foundations or high-value giving – who is ready to broaden their expertise across a mixed portfolio.
You will work particularly closely with our fractional Fundraising Director, who will provide strategic direction and support, as well as experienced specialists in major gifts and events, senior volunteers and colleagues across BrainWaves.
This is a hands-on role with significant autonomy. We are looking for someone proactive, ambitious and organised who enjoys turning strategy into action, building relationships, improving systems and hitting targets. Above all, you will be passionate about our mission to improve young people’s mental health.
Key responsibilities
Fundraising and income growth
Work with the Fundraising Director and COO to deliver BrainWaves’ fundraising strategy and annual income plan.
Manage and grow a pipeline across trusts and foundations, major donors, corporates and individual giving.
Research and develop new prospects, partnerships and sustainable income opportunities.
Prepare compelling cases for support, grant applications, proposals, presentations and donor communications.
Take ownership of agreed income targets, deadlines and activity plans, monitoring performance and forecasting income.
Manage funder and supporter relationships from initial approach through to reporting and stewardship.
Major donors, corporates and supporters
Work with the Fundraising Director, trustees, senior volunteers and specialist advisers to identify, cultivate and steward high-value prospects.
Build relationships with companies whose values and interests align with BrainWaves and develop appropriate partnership opportunities.
Help develop our individual-giving programme, including appeals, regular giving and supporter journeys.
Manage and improve our use of JustGiving and other digital fundraising platforms.
Support donor and cultivation events, including prospect identification, communications and follow-up.
CRM, data and fundraising operations
Take day-to-day ownership of BrainWaves’ CRM, ensuring supporter, prospect, donation and relationship records are accurate and up to date.
Improve how the CRM is used for pipeline management, reporting, segmentation, stewardship and task management.
Establish clear and consistent processes for recording and using fundraising information.
Produce regular pipeline, income and forecasting reports and use data to identify opportunities, gaps and risks.
Ensure information from JustGiving and other platforms is captured and followed up appropriately.
Maintain high standards of data protection, fundraising compliance and data quality.
Collaborative working
Work closely with the Fundraising Director and experienced freelance specialists in fundraising strategy, major gifts and events.
Collaborate with colleagues across communications, research and operations to develop strong fundraising propositions and materials.
Support trustees and senior volunteers in their fundraising activity.
Attend occasional meetings and events, primarily in Oxford and London.
About you
You will be a confident and proactive fundraiser with strong experience in at least one income stream and an appetite to broaden your expertise.
You will be a persuasive communicator and excellent relationship builder, comfortable managing multiple prospects, deadlines and priorities. You will enjoy working in a small, evolving organisation where initiative is valued and will be effective working independently from home while staying closely connected to the wider team.
Most importantly, you will be motivated by ambitious targets and genuinely excited by BrainWaves’ mission.
Essential experience and skills
Experience of securing income within a charity, university, research institution or other purpose-led organisation.
Strong experience in at least one fundraising stream, such as trusts and foundations, major donors, corporates or individual giving.
Evidence of meeting fundraising targets or contributing significantly to income growth.
Experience of managing prospects from research and qualification through to solicitation and stewardship.
Excellent written skills, including producing persuasive applications, proposals and donor communications.
Strong relationship-building and stakeholder-management skills.
Ability to understand complex information and turn it into a clear and compelling case for support.
Experience of using a fundraising CRM to manage pipelines, records and reporting.
Excellent organisation, with the ability to manage multiple priorities and deadlines.
A proactive, resourceful and collaborative approach.
A genuine commitment to BrainWaves’ purpose.
Desirable experience
Experience across more than one fundraising income stream.
Trusts and foundations and/or major donor fundraising experience.
Experience of corporate partnerships.
Experience of using and improving a CRM, particularly Beacon or a similar system.
Experience of JustGiving or similar digital fundraising platforms.
Experience of fundraising for mental health, young people, education, science, health or research.
Knowledge of fundraising regulation and data protection.
Experience of donor cultivation or fundraising events.
What we offer
The opportunity to shape and grow fundraising within an ambitious charity.
Close working with an experienced Fundraising Director and senior fundraising specialists.
Significant autonomy and the opportunity to broaden your fundraising experience.
Meaningful work supporting research and education focused on adolescent mental health.
A flexible, predominantly home-based role.
25 days’ annual leave pro rata.
Auto-enrolment into our pension scheme after successful completion of a three-month probation period.
Reasonable travel expenses for required meetings and events.
We are not looking for freelance consultants or consultancies to contact us for this role, as we really want someone to embed in our team.
BrainWaves is a registered charity transforming how schools, researchers, and young people access data, tools, and learning to improve mental wellbein
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are hiring a Global Marketing Manager to take incredibly powerful, true stories from the Persecuted Church and turn them into world-class campaigns and marketing assets that fundraising offices around the world can use to grow.
Join a global ministry and use your marketing expertise to amplify the voices of persecuted Christians and bring the stories of the Persecuted Church to life for audiences around the world. You will shape campaigns that inspire prayer, advocacy and support, influence a worldwide network across cultures, and lead marketing at a global level.
WHAT THE GLOBAL MARKETING MANAGER ROLE INVOLVES
Leading the development and delivery of core fundraising and marketing resources – social media, web, email, film, magazine, direct mail appeals, major donor proposals, and church and volunteer resources – providing creative direction, project management and quality assurance throughout.
Overseeing the creative concept development process for global fundraising and marketing campaigns, providing strategic input and creative direction.
Line managing a team of two Marketing Project Managers, and building relationships with marketing and communications leads across our 25 global offices.
Managing corporate brand guidelines and giving guidance to our fundraising offices and international specialists on brand execution.
Managing the marketing budget, monitoring expenditure and ensuring cost-effective delivery of marketing activities.
Planning and managing the end-to-end delivery of marketing projects, including schedules, creative briefs and stakeholder engagement, and evaluating performance through usage and campaign response data
Staying at the forefront of strategic brand and marketing thinking, and bringing best practice in from the wider charity sector.
Supporting new markets development, with a particular focus on effective digital communications, plus ad-hoc support for major donor relationships.
WHAT YOU WILL BRING
OUR OFFER
The client requests no contact from agencies or media sales.
The young people, children and families that we support are at the heart of everything we do at Mermaids. The work that we do has significantly expanded and we now need a highly effective and experienced Youth Advocacy Manager to join the organisation. The Youth Advocacy Manager plays a crucial role in empowering trans youth, advocating for their rights and fostering inclusive and supportive communities where they can thrive. This role is a core part of our management team and will drive the organization to ensure that youth voice is centred across all of our work.
Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.
PURPOSE OF ROLE
As part of Caudwell Youth’s five-year strategy to Go National, this role will lead the development and delivery of the organisation’s first online mentoring service.
The Project Manager for Online Services will oversee the pilot, implementation and ongoing management of the programme, ensuring safe, accessible and high-quality support for young people. Working closely with the Deputy CEO and internal teams, the role will shape the future of Caudwell Youth’s digital support offer.
Key Duties
Coordination & Development
Partnership & Liaison
General
Experience & Skills (Essential):
Experience & Skills (Desirable):
Why Work For Us
We are an experienced team that are dedicated to improving the lives of the young people we support.
Benefits:
Caudwell Youth is committed to safeguarding and promoting the welfare of children and young people and expects all employees and volunteers to share this commitment. As part of this commitment, we undertake disclosure checks in accordance with the Codes of Practice for all. Having a criminal record will not automatically exclude applicants.
As an organisation supporting young people with care experience, with mental health and those at risk of criminal exploitation and offending, we are keen to receive applications from those with lived experience. For those who are care experienced, we will guarantee an interview.
We actively seek to bring diverse perspectives and experience, and especially welcome applications from disabled people and those from Black, Asian, Minority Ethnic backgrounds and LGBTQIA+.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mary’s Meals is a global movement supported by people from all walks of life and we are focused on one goal – that every child receives a nutritious daily meal in a place of education. We offer more than just a career, we offer the opportunity to support our global movement in a dynamic and inclusive environment with a real focus on personal development.
The Acquisition Marketing Manager attracts new UK supporters and generates income for Mary’s Meals’ school meals programme through effective and inspiring marketing across online and offline channels. This is a fast paced and hands on role for someone who loves to collaborate, problem solve and drive growth while keeping focused on our mission to feed hungry children.
The role primarily raises income (but also awareness) through multi-channel marketing activity with a clear focus on maximising ROI and delivering supporter growth at scale. The focus of the role is on online marketing opportunities and includes managing our organic and paid social channels, overseeing social media influencer strategy and identifying emerging digital channels. The Manager works closely with the Mary’s Meals International team and its agency to deliver Google and Bing Paid Search, Google Grant, Display, and YouTube.
The role will also identify and manage the most effective offline marketing opportunities to maximise ROI from small budgets and pro bono opportunities, such as TV, Radio and OOH advertising. The Manager will ensure online and offline marketing opportunities complement each other (and link seamlessly to our retention strategies) as part of an integrated multi-channel marketing strategy.
Keeping our values led approach at the central focus is essential as is harnessing technology and good fundraising practice. We believe that how we do things is just as important as the end results.
The Acquisition Marketing Manager works side-by-side with colleagues from across the Supporter Experience and Communications directorate, ensuring a joined-up approach to all communications activities, through the integration of strong storytelling, marketing expertise and supporter engagement. The role has line management responsibility for the Acquisition Marketing Officer.
Key responsibilities include
Please follow instructions on Charity Job to be redirected to our website and apply today!
The young people, children and families that we support are at the heart of everything we do at Mermaids. The work that we do has significantly expanded and we now need a highly effective and experienced Support Line Manager to join the organisation. The role is a core part of the our management team and will lead and manage our support line services.
Mermaids is an equal opportunity employer. We encourage applications from those with lived experiences (directly or indirectly) and/or close ties to the LGBTQ+ community. We actively support and encourage people from a variety of backgrounds and experiences to join us and shape what we do. We are particularly keen to receive applications from BPOC (black and people of colour) and/or disabled and trans candidates.
Supporting trans, non-binary and gender-diverse children, young people and their families since 1995
The client requests no contact from agencies or media sales.
Fixed term 2 years from starting date with potential to extend
Shape services that change lives.
The Limbless Association is seeking a passionate and experienced Services Development Lead to help shape the future of community support for amputees across the UK.
This is an exciting opportunity to play a key role in developing high quality, user-led services that support people through rehabilitation, recovery and life beyond limb loss.
You’ll lead service improvement, impact development and innovation across the organisation, ensuring services remain responsive, inclusive and evidence based.
We’re looking for someone who:
If you are motivated by improving lives and developing services with purpose and compassion, we would love to hear from you.
SOS UK is looking for a Project Manager to deliver our engagement work with a focus on our Climate Action Fund programme – Student Energy Action for Life (SEAL).
Role details
Location: Home working in (or close to) London, Midlands or Manchester
Working patterns: 1 FTE (35 hours per week) with typical working times between 9am and 5pm, Monday to Friday. The role includes weekly travel with early starts and late returns, and approx. 6 overnight stays a year.
Salary: Starting salary £32,289 per annum, rising to £36,843, plus London Weighting of up to £3,655 pro rata where applicable. We also provide up to a 6% pension contribution and life assurance.
Contract: Fixed term until December 2029
Closing date for applications: 31st August 2026 at 11.59pm
Interview dates: 14th September 2026 (TBC). All interviews will be held online.
About the role
This role will be primarily focusing on our Climate Action Fund programme – Student Energy Action for Life (SEAL), with opportunity to contribute towards our wider engagement programmes. SEAL has a twofold vision; to support students navigating the home energy system and to improve access to student energy efficient properties via landlord engagement and student campaigning.
Key responsibilities include:
Please read a full description of the role’s responsibilities and person specification (knowledge, skills, attributes, qualifications and experience) in the role profile.
Introducing SOS UK
SOS UK is a UK based charity transforming education so people protect the climate and nature.
Our education system helped cause the climate and nature crisis, but now we’re making it the solution. We are fighting to make sure everyone develops a commitment to protecting the earth and puts it to work – whether it’s at school, university or in their careers.
By empowering students and educators to build a better world, we can transform the lives of generations to come. In just a few years we have developed unstoppable student leaders. Behind these leaders every step of the way is the SOS UK community making sure students don’t have to fight for change alone. We unite people from every background, inside and outside education, because protecting our earth matters to each and every one of us.
Our education system helped cause the climate and nature crisis, but now we’re making it the solution.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Frazzled is a mental health and wellbeing charity founded by Ruby Wax OBE. We provide free, facilitated peer support meetings for people feeling overwhelmed by the stresses of modern life.
Our online and face-to-face meetings offer a safe, confidential and non-judgemental space where people can share openly, listen to others and feel heard. Everything we do is underpinned by high-quality volunteer facilitation, thoughtful training and a supportive community.
As we continue to grow, we're looking for an organised, compassionate and proactive Programme Coordinator to help deliver and develop our programme of peer support meetings, while ensuring our volunteers feel confident, supported and connected.
Purpose of the role
The Programme Coordinator is responsible for the day-to-day coordination of Frazzled's online and face-to-face peer support programme.
Working closely with the Head of Programmes, you'll oversee Frazzled’s meeting schedules, recruit and support volunteer facilitators, coordinate training and onboarding, carry out regular observations and contribute to the continuous improvement of our programme. You'll play a key role in ensuring our services are delivered safely, consistently and in line with the Frazzled model.
This is a varied hands-on role that combines excellent organisation with relationship building, volunteer development and continuous improvement. You'll be equally comfortable organising complex schedules, supporting volunteers through challenging situations and contributing ideas that help our programmes continue to grow while staying true to what makes Frazzled unique.
Frazzled runs meetings from early morning until late evening, seven days a week. As a core part of this role involves observing and supporting facilitators as issues arise, some evening and weekend work will therefore be required as well as regular travel to our face-to-face sites across England.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times.
Key Responsibilities
Programme Coordination
Coordinate the delivery of Frazzled's programme of online and face-to-face peer support meetings.
Manage facilitator schedules, ensuring meetings are appropriately staffed and volunteers are well supported.
Respond to day-to-day operational issues and work with colleagues to resolve them effectively.
Coordinate new or one-off themed meetings and support the ongoing development of existing programmes.
Maintain accurate programme records, schedules and systems.
Volunteer Recruitment and Support
Coordinate the recruitment and selection of volunteer facilitators.
Manage volunteer onboarding, including DBS checks, induction, training administration and access to systems.
Build positive relationships with volunteers, providing regular communication, encouragement and practical support.
Coordinate volunteer meetings, communications and other opportunities for connection and development.
Training, Coaching and Quality Assurance
Design, coordinate and deliver engaging facilitator training, refresher sessions and development workshops that bring the Frazzled model to life through discussion, reflection and practical learning.
Carry out regular facilitator observations, both online and in person, providing thoughtful and constructive feedback.
Support volunteers to develop their confidence, skills and understanding of the Frazzled model.
Identify and respond appropriately to safeguarding, wellbeing or performance concerns, escalating where necessary.
Help maintain the quality, consistency and integrity of all Frazzled meetings.
Programme Development
Contribute to the ongoing development of Frazzled's programme, systems and volunteer experience.
Review feedback, observations and programme data to identify opportunities for improvement.
Help develop resources, guidance and processes that support volunteers and improve programme delivery.
Help promote Frazzled sessions, both face to face and online.
Contribute ideas for new initiatives, projects and ways of working as Frazzled continues to grow.
Team Contribution
Work collaboratively with colleagues across the organisation to deliver high-quality programmes.
Manage the volunteer and public inbox
Support organisational projects and events where appropriate.
Contribute positively to a small, flexible team, taking ownership of work and supporting others when needed.
Person Specification
Essential
We're looking for someone who has:
Experience coordinating programmes, projects or services.
Experience recruiting, supporting or managing volunteers, staff or facilitators.
Experience delivering or coordinating training, workshops or learning activities.
Exceptional organisational skills, with the ability to manage multiple priorities and competing deadlines.
Strong interpersonal skills and the ability to build trusting relationships with a wide range of people.
Confidence giving kind, constructive feedback and having sensitive conversations when needed.
Good judgement, emotional intelligence and the ability to handle confidential information appropriately.
Experience improving systems, processes or ways of working.
Confidence using digital systems including Zoom, Google Workspace and online scheduling tools.
A commitment to Frazzled's values and an understanding of the importance of peer support, inclusion and psychological safety.
Desirable
Experience working within the charity, mental health or wellbeing sector.
Experience coordinating or supporting volunteers.
Experience facilitating groups or delivering training.
Knowledge of safeguarding in a community or volunteer setting.
Experience using data and feedback to improve services.
Understanding of coaching, learning and development or reflective practice.
Please submit a CV and answer the questions attached to this job listing - we would recommend answers of no more than 200-300 words.
We ask that you attend at least one Frazzled meeting so you can see how our model works - we would welcome you attending and participating, rather than just observing the session to protect the space for other attendees.
We ask that you do not use AI to assist you in writing your application, as this role involves lots of written and verbal communication with stakeholders and we want to hear your authentic voice, rather than the same response multiple times. We look forward to hearing from you!
The client requests no contact from agencies or media sales.