Volunteer support manager jobs

Pause works to improve the lives of women who have had – or are at risk of having – more than one child removed from their care, and the services and systems that affect them. We want to make sure that women who experience or are at risk of the removal of children into care are given the best possible support so that it never happens more than once.

Through an intense programme of support, it aims to break this cycle and give women the opportunity to reflect, tackle destructive patterns of behaviour and to develop new skills and responses that can help them create a more positive future. In doing so, we aim to prevent the damaging consequences of thousands more children being taken into care. 

We’re looking for an experienced practitioner who will work directly with women across North Somerset, as part of the North Somerset/South Gloucestershire Pause team. To succeed in this role, you will bring passion, resilience, and professional insight to support women working with Pause to make the changes that they choose that make a difference in their lives.

As a Pause Practitioner, you will be responsible for implementing a range of interventions and support measures as part of an integrated package of health, therapeutic and social support. Pause is specifically designed to address the complex needs of women, through intensive support, to enable change in their lives, and ultimately reduce the numbers of children being removed into care. You will work systemically in delivering a relationship-based programme where frequency, tenacity and creativity are central.
 

Please see our full briefing pack for more information.

The British Medical Ultrasound Society (BMUS) is seeking an Events & Marketing Officer to help us deliver high-quality educational events and communications for healthcare professionals across the UK.

This varied and rewarding role sits at the heart of our small, supportive team. You’ll coordinate study days and conferences, support our Annual Scientific Meeting, manage delegate communications and sponsorship, and deliver engaging print and digital marketing that promotes our work and grows membership.

You’ll work closely with volunteers, committees and clinical experts, helping to create professional, welcoming and well-run events that support learning and improve patient care.

We’re looking for someone who is:

• Highly organised and confident managing multiple projects
• Experienced in events and marketing or communications
• A strong writer with excellent attention to detail
• Comfortable working independently in a small charity environment

In return, we offer flexibility, variety, and the chance to make a visible difference in a respected professional membership organisation.

Closing date: 26th Februaury 2026

Applications will be reviewed on a rolling basis, and we encourage candidates to apply promptly as the vacancy may close early once filled.

Following a successful application to the Paul Hamlyn Foundation, we are seeking a Youth Worker to lead on systems change as part of our Brighter Rainbow Project. A key requirement of the post is to hold a JNC Level 6 Youth and Community Work qualification or equivalent (or due to complete 2026- 2027). We also welcome applicants with related subjects including nursing, primary teaching, secondary teaching, social work etc.

Do you share our vision to end youth unemployment?

The King’s Trust is seeking an exceptional individual to become Director of Delivery for Wales.You should share our passion for supporting young people to realise their potential and increasing our reach and impact. 

You will lead a team of colleagues, delivery partners and volunteers to turn our strategy into action, ensuring that our programmes reach those who need our help the most, by building partnerships, upholding our commitment to inclusion and safeguarding and growing our income. You will also develop and implement plans to achieve our four strategy goals of Tackling Inequality, Building the Nation’s Workforce, Being a Bold Voice for Change and Making Every Pound Count.To do this, you’ll need to able to engage and motivate a dispersed team and collaborate effectively across the whole organisation. You’ll also need to have an understanding of the challenges facing young people.

  

You will be a member of the Trust’s Senior Leadership Team, working with colleagues across the UK and will lead on a number of cross organisational projects.You’ll need to be visible across Wales and the wider organisation, working in our centre in Cardiff at least three days a week, as well as travelling to other centres and partner meetings in Wales and the UK as required. 

  

Senior Community and Events Fundraising Officer

Contract: Permanent, Full Time, 35 hours per week.

Location: London, UK. 

Hybrid Working: A minimum of 40% (2 days) of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. 

Salary: £39,358 - £41,325 per year with excellent benefits.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team:

This role is in the Community, Events and Education team who sit within the Mass Engagement department. The team manage and deliver a diverse portfolio of fundraising and engagement activity ranging from challenge events, our partnership with Glastonbury festival to a busy community fundraising programme, our volunteer Speaker Network and an education engagement programme.

The team delivers far more than income by deepening the engagement of new and existing supporters and raising awareness of WaterAid’s work. 

About the Role

The Senior Community and Events Fundraising Officer is responsible for managing fundraising partnerships with small and medium-sized enterprises, including developing new business opportunities and creating stewardship journeys for employee fundraising. The role also manages WaterAid’s corporate events such as WaterAid’s Dragon Boat Race, working with choir groups to fundraise as part of the Sing for Water event, and stewards the 4Water volunteer network. 

In addition, the role supports the delivery of WaterAid’s virtual fundraising products, including Walk for Water, Just Water and Swim Marathon. This includes delivering excellent supporter journeys and developing fundraising resources to effectively steward and engage these audiences.

To be successful, you’ll need:

We are looking for an ambitious and proactive fundraiser with experience in community, events and corporate fundraising. You will have:

• At least 4 years’ experience working within a community and events fundraising team, with responsibility for corporate or SME fundraising and employee engagement, events management and delivery, and fundraising product development. 
• Experience of managing budgets, analysing data, and reporting on performance.  
• Experience of working on virtual fundraising products.  
• Excellent interpersonal skills, with a proven ability to inspire supporters and communicate the impact of their support. 

Closing date: Applications will close 12:00 PM UK time on Monday 23 February.

1st interview via Teams on Thursday 26 February PM time and Friday 27 February AM time.  2nd interviews are expected to take place face to face at our Canary Wharf office on Wednesday 4 March PM time.

How to Apply: Click Apply to complete the pre-screening questions and upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.

Benefits

UK Benefits:

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK Water Aiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Ataxia UK is in an exciting phase of expansion in its Fundraising activity, specifically regarding investment in a Philanthropy function with a dedicated member of staff. In the past, High Net Worth Individuals (HNWI) have been managed reactively by the CEO and other Fundraising staff as opportunities have arisen. Ataxia UK (AUK) now wants to make a step change, in response to identified potential within the current fundraising landscape, towards strategic management of a pipeline of HNWI. As part of this, AUK is looking to engage a consultant on a fixed term contract, to work closely with the Senior Philanthropy Manager to undertake comprehensive research & scoping, in order to populate a HNWI pipeline for AUK. 

Please note, due to the large number of applications we receive, you will only be contacted should we wish to invite you to interview.

We are looking for a committed individual with strong experience of working with vulnerable women to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. You’ll need to be caring and professional, passionate about the vision and mission of Ella’s, and able to maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free.

Special conditions
● You will be asked to provide an enhanced DBS check.
● Due to the nature of this work, this role is for women only.
● The postholder is expected to take part in the out of hours on-call service.
● Ability and willingness to work flexibly, and at other Ella’s locations.

Two reasons why you should join Ella’s
1. You will make a difference: Ella’s is a London-based organisation working with women who have survived trafficking and sexual exploitation. Join us, and be a crucial part of ensuring survivors have all they need to recover and build lives that are safe and free.
2. You will work in a great place: We are a passionate, growing organisation. Of our staff, 100% say they would recommend Ella’s as a place to work. As a team, we are strong, women-led, authentic, professional, fun and supportive of one another.

Job description 
The purpose of this role is to provide essential, tailored casework support for residents living in Ella’s’ safe house accommodation. The main responsibilities of this role are:

● Provide one-to-one support for safe house residents This includes ensuring that survivors understand their rights and that these are met, coaching survivors to identify and work towards their personal goals, supporting survivors to access appropriate services/treatment providers and ultimately be supported into independence.
● Manage social work students, placements and interns.
● Maintain and develop borough related relationships.

We are looking for a passionate individual who has strong experience of working with vulnerable women, is aligned with the vision and mission of Ella’s and can maintain and develop strong partnerships with other community organisations and groups, both locally within boroughs and London-wide. The ideal candidate will be welcomed into a small but dynamic organisation, supporting and empowering women to recover from the trauma they’ve been through, and build lives that are safe and free. The role also offers opportunities to contribute to the direction and vision of Ella’s.

Key tasks
Casework provision
● Provide high quality casework support to residents (housing, financial, legal, mental health, and physical wellbeing support)
● Support survivor empowerment to speak out and self-advocate
● Carry out regular risk assessment with survivors and respond to any safeguarding concerns as per Ella’s’ safeguarding procedures
● Provide day-to-day support and build trusting relationships with the service users
● Be sensitive to the rapidly changing emotional and physical needs of the service users and respond accordingly
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Ensure casenote records are recorded within 24 hours of each service user contact using Ella’s’ case management system
● Assist service users with administrative tasks as required: reaching out to supporting agencies, booking appointments, form-filling, and attending appointments
● Assume an advocacy role during external appointments, if required
● Assist in writing covering letters and support letters to compliment service users’ application forms, advocate for the service user in specific needs, or to keep other organisations updated as required
● Research the requirements for benefit applications and assisting service users to complete (as required)
● Liaise effectively with other agencies involved in the care or support of service users to ensure their needs are sufficiently met
● Manage referrals and new intakes
● Help create survivor led support plans
● Work collaboratively with other accommodation caseworkers
● Encourage and supporting survivors to attend sessions and activities inside and outside of Ella's

Volunteer coordination
● Oversee social work students and/or interns placed within the safe house, with support from the service manager
● Ensure relevant policies and procedures are upheld by self, all volunteers and visitors who come into contact with survivors
● Adhere to and ensure all students and interns have a good knowledge of Ella’s’ casework management forms and recording systems and oversee the consistent use of these
● Provide regular supervision to students and interns Safeguarding, and health and safety
● Work in collaboration with the Safehousee and Facilities Manager
● Ensure all major incidents, accidents, safeguarding concerns or potential hazards are managed, reported and recorded according to Ella’s’ policies and procedures
● Participate in the identification and assessment of risks and implement agreed working procedures to minimise their impact; writing risk assessments as required
● Promote awareness of health and safety amongst service users, including those who use emergency/on call systems, fire prevention and control systems as necessary
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers
● Participate in any relevant Safeguarding training and keep up to date with any changes to Ella’s’ safeguarding policies and procedures

Accommodation and risk management
● Run regular house meetings and house outings for residents
● Support residents with housing benefit and service charges
● Manage all paperwork in the premises, processing any personal data in accordance with Ella’s’ Data Protection Policy and procedures
● Handle emergency situations calmly and professionally
● Ensure all safety and security procedures are followed to keep self and others safe
● Maintain a safe and secure working environment
● Ensure the location confidentiality of Ella’s’ premises to protect survivors and safeguard staff and volunteers

Other/general duties
● Develop strategic partnerships with local agencies working within the Violence Against Women and Girls sector and other local organisations or businesses that could enrich the work of Ella’s
● Take part in the out of hours on-call service
● Attend any training required for the role, keeping up to date with any developments and changes within the sector
● Represent the work at Ella’s with integrity at all times
● Adhere to all of Ella's policies and procedures at all times
● Be an active member of the organisation, attending any team meetings that are required and contribute to Ella's’ strategic goals and input into its direction of growth
● Attend monthly supervision with the service manager and keep in regular contact
● Manage all paperwork, processing any personal data in accordance with Ella’s’ policies and procedures
● Support Ella’s’ fundraising and external communications by assisting with the gathering of stories, data and so on
● Complete any other duties as directed by the service manager which are within the scope of the role

See attachments for Person Specification and how to apply.

Community Fundraising Support Assistant (Logistics & Events)
Salary: £24,785 per annum (pro rata)
Location: Office based in Melbourn, with occasional hybrid working
Hours: 22 hours per week, to be agreed
Contract: 6 month fixed-term contract
Start date: April 2026

About East Anglian Air Ambulance

East Anglian Air Ambulance is a life‑saving regional charity delivering critical emergency care across Bedfordshire, Cambridgeshire, Norfolk, Suffolk and beyond.

With two state‑of‑the‑art helicopters and a fleet of critical care vehicles, our expert teams of doctors and paramedics bring advanced pre‑hospital emergency medical care directly to people when they need it most.

About the role

This is an exciting opportunity for an organised, practical individual to play a vital role in the delivery and logistics of community fundraising events across our region.

As Community Fundraising Support Assistant, you’ll be a key member of the Community Fundraising team, ensuring that fundraising events and third-party activities are fully supported, well-equipped and delivered smoothly. A significant part of this role involves driving, transporting, setting up and returning event equipment, as well as supporting volunteers and supporters on the ground.

When in the office, you’ll be responsible for stock controlling the event equipment as well as undertaking administration tasks. Administration experience in data handling is essential as you’ll be involved in logging event and income information onto the Customer Relationship Management System (CRM), for which full training will be given.

Confidence in cash handling is important as you’ll support the return of donations generated at events from supporters to the office, adhering to our cash handling policy and process.

You’ll gain a detailed understanding of how community fundraising operates within a regional charity, working closely with volunteers, supporters and colleagues to help raise vital funds that save lives. This is a practical, varied role where no two days are the same and where reliability, organisation and a can-do attitude really matter.

Key responsibilities include:

• Assisting with the planning and coordination of community fundraising events
• Creating event plans and supporting volunteers and supporters
• Coordinating the preparation, delivery and return of event equipment
• Helping with event set-up and pack-down when required
• Accurately recording income on our Customer Relationship Management System (CRM)
• Preparing cash ready for banking

You’ll bring:

• Strong organisational and communication skills
• The ability to manage a varied and busy workload
• A practical, hands-on approach with confidence working independently
• A positive, can-do attitude and willingness to learn
• Confidence in driving, including pool cars and handling event equipment

Due to the nature of the role, you will:

• Hold a full UK driving licence and have access to a car (pool car also available, business miles claimable)
• Be comfortable with regular driving across Bedfordshire, Cambridgeshire, Norfolk and Suffolk to deliver and collect event kit
• Be flexible to support occasional out-of-hours work, including weekends (with time off in lieu provided)
• Share a belief in the life‑saving work of East Anglian Air Ambulance

Closing Date: Thursday 19 February (9am)
Interview Date: Thursday 26 February

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Company Description

At Catch22, we are proud of our reputation as a modern and progressive employer. Our 1,300 colleagues and 300 volunteers work at every stage of the social welfare cycle, supporting over 60,000 individuals from cradle to career. 

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Beacon Victim Care Service

Hertfordshire Police and Crime Commissioner has appointed Catch22 to deliver the Beacon Victim Care Service across the county. Catch22 Victim Services provide tailored support to individuals, to empower them to cope, and to recover, from the impact of crime.

Job Description

As Beacon Team Leader, you will be a member of the local management team within the victim service, managing a team of Beacon Support Workers as part of a multi-disciplinary team ensuring the effective delivery of end to end support for victims in line with contractual expectations. You will provide line management support, supervision and guidance to the team in line with Catch22’s policies and procedures.

You will ensure that victims receive a high quality service through the effective management of the team’s performance, maintaining organisational and professional standards expected of the victim service. You will ensure that victims’ needs are reviewed and met in line with the key targets and contractual expectations.

You will maintain a close working relationship with police partners, statutory services and voluntary agencies ensuring relationships are effectively managed and pathways of support for victims remain seamless to provide a high quality and consistent service. You will provide management oversight of presenting risks and needs ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.

Qualifications

As Beacon Team Leader, with responsibility for the effective running of the Victim Service on a day-to-day basis, you will have a great opportunity to be involved in a number of varied projects working at the heart of the delivery of our strategic ambition. This post currently (can change subject to contract changes) will be managing team members who are working with:

Children and Young people affected by Crime including Domestic Abuse and Sexual Abuse 
Families affected by Child on Parent Violence 
Anti-social behaviour victims

Good will look like the following:

A confident, professional, and creative individual with a ‘can-do’ approach 
Some experience/skills or qualifications around working with children and young people. 
Responsive to pressure and change – flexible and adaptable to sustain performance.
Ability to build and manage relationships, share knowledge and skills to deliver shared goals
Working collaboratively across the whole of Catch22 to ensure we make best use of our wealth of skills and experience.
Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.

Additional information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3754J in your message so that we can identify the opportunity.

Salary: £32,620 per annum
Hours of work: Full time, 37.5 hours per week
Contract: Permanent
Flexibility: Flexible working options available, where service delivery allows - blended approach of office working, home working, and occasionally supporting with visits across Hertfordshire.
Closing Date: 11th February (Could close earlier if sufficient quality applications received)
Interviews: TBC

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this role. 

Screening: Successful admission to post subject to enhanced DBS check, police vetting check, and employer Right To Work in the UK check. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

*Vetting and Clearance Requirements: NPPV 2 (Police Vetting), Enhanced DBS check.

*Access to work is 25 minutes from King's Cross Station.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Within the Justice hub at Catch22 we are extremely proud of our strong focus and track record in developing our people. As of September 2022, 73% of our management group have progressed from frontline roles within Catch22, which allows us to offer progression opportunities for staff under the leadership of managers with frontline experience.

Catch22 Justice requests no contact from agencies or media sales

Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Location: HMP Leeds
Department: Prison delivery
Salary: £29,264
Hours: Full time (35 hours)
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Leeds. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed term role until 31/03/2027 with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award.
 
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for week commencing 02/03/2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-226 580

Location: HMP Wayland
Department: Prison delivery
Salary: £23,411 per annum
Hours: 28 hours / 4 days per week
Contract Type: Fixed Term Contract
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Wayland. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison-based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
 
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
 
This role is a fixed-term role until 31st May 2027, with the opportunity to be made permanent subject to contract renewal.
 
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
?We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
Please note this role is subject to contract award.
 
We reserve the right to withdraw this role early if it is filled internally
?Interviews are planned for 13th March 2026
 
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme.
 
REF-226 581

Salary: £20,420 pro-rata (£27,227 FTE)

Hours of Work: 30 hours per week (working 1 weekend out of 4)

Location: Leicester city centre - Dispersed properties

Benefits: 33 days of annual leave, including bank holidays (pro-rata), Birthday leave, Service leave (pro-rata), Pension and Health Cash Plan, Company Sick Pay, Free on-site Gym access, Menopause Welfare leave, complimentary Y Theatre tickets and Blue Light discount card eligibility.

Why this role exists

At YMCA Leicestershire, we believe that having a safe place to live can change a life, but only when its paired with kindness, trust and the right support.

Many of the young people we work with have experienced homelessness, instability, trauma or displacement. Some are finding independence for the first time, others are re-building their confidence and sense of security.

The Housing Officer role exists to ensure young people are never doing that alone.

As a Housing Officer at YMCA Leicestershire, you’ll play a vital part in creating homes that feel safe, respectful and empowering, while helping young people move forward at their own pace.

About the Housing Officer role

As a Housing Officer, you’ll support young people living in our Move-On and Unaccompanied Asylum-Seeking Children (UASC) accommodation. The Housing Officer role combines practical housing management with relationship-based support.  

This isn’t about fixing people. It’s about noticing strengths, building confidence and offering steady, practical support when it matters most.

Key duties of the Housing Officer role

You’ll focus on the core responsibilities below (full details are available in the job description)

• Supporting young people to settle into their homes
• Providing structured housing-related support (including more intensive support within the UASC provision)
• Managing housing responsibilities such as rent, behaviour, property standards and safeguarding
• Supporting access to education, training, employment and wider services
• Building trusting relationships while maintaining clear professional boundaries
•  closely with colleagues and partner agencies to achieve positive outcomes

You will be part of a supportive Housing Officer team where reflection, supervision and wellbeing are built into how we work, not as an afterthought.

An enhanced DBS check is required as part of our safer recruitment process.

About you

You don’t need to have all the answers, but you do need to care.

You’ll be a Housing Officer who:

• Treats people with dignity and respect
• Understands that behaviour often comes from experience
• Can be warm and human while holding clear professional boundaries
• Stays calm when things feel difficult

You may already be working as Housing Officer, Support Worker, Youth Worker or in a people-focused role, or you may be ready to take the next step into a Housing Officer position.  

You’ll bring:

• Experience supporting young people or adults in a people focussed role
• A Level 3 qualification in Housing, Youth & Community, Social Work, Coaching or a related field (or a willingness to work towards this)
• Confidence working alongside other professionals and agencies
• Emotional resilience, flexibility and good judgement
• A full driving licence, access to a vehicle and business insurance

Why work for YMCA Leicestershire as a Housing Officer?

Because people matter here, including the people who work here.

We are a values-led charity supporting young people aged 16-25 through housing, care, wellbeing, sport and culture (including the Y Theatre, Leicester’s oldest theatre).

People chose to work here because:

• You are trusted to do meaningful work,
•  Kindness and professionalism go hand in hand,
• Your development and wellbeing are genuinely supported,
• You can see the difference you make every single day.

Our vision is simple: every young person deserves a safe place to call home and the support to create lasting change.

Safeguarding

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This is a senior leadership role managing our two flagship frontline services - Antifreeze and Gateway. You will lead 6-8 key workers and 30+ volunteers across two sites, overseeing day centre operations, street outreach, one-to-one keywork, group activities, and strategic initiatives.

As a member of the senior leadership team, you'll shape trauma-informed, dignity-centred services whilst contributing to our longer-term vision of tackling root causes of poverty.  You will develop our services to be ready for new initiatives around housing and community-based support.  In addition, you will have the role of Deputy Safeguarding Lead for the wider organisation.

A requirement of the role is for the post-holder to be a woman and a practising Christian in accordance with the Equality Act 2010.

About Us

Off The Fence reaches out to break the cycle of poverty in Brighton & Hove, ensuring that no one is left behind. We believe in resisting poverty, empowering people, and restoring hope, and we work toward a future where social and spiritual poverty no longer exists. Poverty is complex—it’s not just about finances, but about housing, mental health, education, and belonging. To address these needs, Off The Fence now provides three core programmes, each offering a different form of practical and emotional support. As poverty in Brighton & Hove has increased, so has our commitment. At the heart of our work is a belief that every person deserves dignity, hope, and the opportunity to rebuild their life. 

The Gateway Programme is dedicated to empowering women facing crisis, emotional hardship, or practical difficulties. Our Gateway Women’s Centre is a trauma-informed safe space where our support team offer confidential, one-to-one emotional, practical, and spiritual support. Through drop-ins, an essentials bank, and referrals, we equip women to confidently navigate life’s challenges. Our goal-based workshops and wellness sessions provide opportunities for personal development while creating moments of joy and belonging. Gateway empowers women to rebuild their lives. Whether through restorative care, discipleship sessions, or access to external services, women supported can step into a future of stability, community, and hope. 

The Antifreeze Programme exists to break the cycle of social and spiritual poverty amidst homelessness, providing tangible steps towards a permanent home and long-term stability. Since 1998, Antifreeze has been a safe and warm space for members, offering faith-based, practical support services that restore dignity and hope. At our Day Centre, we provide hygiene facilities (showers & laundry), medical drop-ins, and essential survival provisions to meet immediate needs. Through 1-to-1 sessions, we support members with housing applications, benefits, and financial stability, while goal-based workshops equip them with skills to attain permanent homes and ethical employment. Our discipleship sessions encourage an advanced understanding of the Christian faith, offering fellowship and spiritual growth. To address digital poverty, we offer computer access for job searches and reconnecting with loved ones.

Beyond practical support, Antifreeze fosters healthy community relationships, improves mental health awareness, and helps members move toward ethical employment, reduced reliance on substances, and a forever home.

Main duties

Operational Management

• Oversee daily delivery of day centre, street outreach, keywork, and activities
• Manage £300k budget across both programmes
• Ensure safe staffing ratios through effective workforce planning
• Maintain compliance with H&S, safeguarding, GDPR, and quality standards
• Design and deliver projects aligned with fundraised income

Strategic Leadership

• Establish and drive a strategic vision for both programmes aligned with the Housing First approach
• Lead evidence-based service design informed by client needs and best practice
• Represent OTF at city-wide forums; build partnerships with local authorities and commissioners
• Hold budget responsibility of £300k ensuring financial sustainability
• Provide monthly KPI reports to senior leadership, Board, and funders

Team Leadership

• Line manage 6-8 key workers: supervision, reviews, development planning
• Lead recruitment, onboarding, and training of new team members
• Ensure team has current knowledge of services and frameworks
• Recruit, train, and manage 30+ volunteers across programmes
• Foster a culture of excellence, compassion, and Christ-like service

Client Practice & Partnerships

• Maintain oversight of trauma-informed, person-centred delivery
• Lead faith-based activities, including Bible studies and discipleship
• Champion client voice in service design
• Build relationships with housing, health, and voluntary sector providers
• Support fundraising through case studies and impact reporting

KEY ACCOUNTABILITIES

Finance

• Manage financial bookkeeping (Xero, Sage, or equivalent), including credit control, and oversee charity income and expenditure in line with funding requirements and Charity Commission regulations. Act as the day-to-day liaison with accountants.

• Assist the executive team with budget management, helping to set priorities that meet funder or partner specifications.

• Prepare monthly financial monitoring reports for the trustee board and complete grant reconciliations in line with funder requirements.

Systems & procedures

• Develop and maintain processes that assist business objectives, ensure compliance, and uphold quality standards.

• Monitor daily operations, addressing potential issues proactively.

• Undertake general financial and HR administration, including ordering, invoicing, DBS checks, staff inductions, personnel filing, and systems to support budget monitoring and audits.

• Support the efficient management of office and operational procedures, promoting best practice and maximising efficiency.

Stakeholder & suppliers

• Consider the needs of internal and external stakeholders and incorporate them into strategic planning.

• Manage contractual relationships with suppliers as required.

Data Control & Management:

• Develop and maintain accurate, up-to-date data and information in line with partnership systems and procedures.

• Act as the organisation’s Data Controller, ensuring compliance with the Data Protection Act.

Health & Safety

• To act as the organisation’s Health & Safety lead, to ensure compliance in accordance with HSE and to provide information to the exec team and the trustees.

Administrative

• To provide personal assistance to the Head of Operations, when necessary

• To undertake the minute secretary role for Think Active CSW meetings, ensuring efficient organisation and dissemination of information.

Miscellaneous

• Generating income or raising funds.

• Travel to venues to meet the needs of the organisation

• Assist in the identification and undertaking of the postholder's own training and development requirements in accordance with the appropriate organisation's "confident, capable, inspirational people plan"

• To undertake such duties and responsibilities of an equivalent nature, as may be determined by the Chief Executive or Executive team from time to time, in conjunction with the post holder.

Person Specification

CORE VALUES

• Team player with a supportive, flexible, and professional approach.

• Demonstrates kindness, consideration, appreciation, and tolerance, expecting the same in return.

• Strong work ethic with resilience and willingness to go above and beyond.

• Respects confidentiality and can reflect on personal performance to drive improvement.

SKILLS & EXPERIENCE

Essential

Knowledge:

• Strong understanding of operations management, systems, and processes.

• Knowledge of financial procedures, reporting, and budget management.

• Experience with databases, project management, and IT systems.

• Awareness of safeguarding, health, community, and legislation.

• Knowledge of performance measurement, reporting, and current funding streams in the sport and physical activity sector.

Skills & Abilities:

• Excellent communication and interpersonal skills; able to lead, motivate, persuade, negotiate, and influence at all levels.

• Strategic, critical thinking, and decision-making skills.

• Ability to work under pressure while maintaining high standards.

• IT literate, including ability to use Excel or willingness to adapt and learn new systems, with an understanding of how technology enhances planning, evaluation, and communications.

• Proven project management experience.

Experience:

• Measuring organisational performance to deliver strategic objectives.

• Developing and improving internal and external systems, processes, and communications.

• Strategic planning, implementation, review, and adaptation.

• Managing teams, including setting objectives and reviewing performance.

• Building and maintaining partnerships across voluntary, public, and private sectors.

• Managing budgets (£100k–£300k) and preparing financial reports.

• Generating income, preparing funding bids, and securing resources.

Desirable:

• Experience supporting volunteers, leaders, and professional workforces in sport, physical activity, or health contexts

• Project Management qualification

• Additional finance and budget-setting experience

BEHAVIOURAL TRAITS

• Innovative, forward-thinking, developmental, and solution-focused

• Passionate, inspirational, and motivational with a positive, can-do attitude

TECHNICAL AND PRACTICAL REQUIREMENTS

• Willingness to work occasional evenings/weekends.

• Ability to travel across Coventry, Solihull and Warwickshire.

• This post is exempt from the Rehabilitation of Offenders Act 1974; appointment is subject to a satisfactory DBS check.

• Think Active’s main headquarters are in Leamington Spa, with work also taking place across Coventry, Solihull, and Warwickshire. We operate a blended working model that includes home working, office attendance, and travel to meetings as required. The post holder will be expected to work flexibly to meet the organisation's needs.