Admin jobs

The Willesden Area Director of Ministry is a senior member of the Willesden Area Team, responsible for providing visionary leadership and ensuring good management of key ministry initiatives. Specifically, the postholder oversees fostering vocations to lay and ordained ministries, directing ordinands, supervising post ordination training, overseeing clergy ministerial review, development, and training, facilitating lay training programmes, holding diocesan Clergy Well-being portfolio. As a senior member of the Willesden Area Team the Area Director of Ministry will also contribute to strategic planning and implementation of ministry objectives within the Area.

The Willesden ADM serves as the Diocesan Portfolio lead for Clergy Well-Being. Collaborating with The Bishop’s Adviser to the Bishop of London, they work with other Area Directors of Ministry (ADMs), the London College of Bishops, and diocesan and Area colleagues, to create a strategic vision and processes to implement improved Clergy Well-Being across the diocese.

Job responsibilities 

Develop Vocations and Support Ordinands  

• Organises events to equip and inspire both lay and ordained vocations. 
• Collaborates with clergy/churches to nurture a diversity of vocations. 
• Leads the AADO team overseeing candidate discernment and ordinand training. 
• Supports ordinands through training, collaborating with TEIs. 

Manages Post-Ordination Training, CMD and IME2  

• Oversees Area post-ordination training programs (IME2). 
• Plan Area ordination retreats and services. 
• Manages the curate placement process for the Willesden Area. 
• Organises training events for clergy and LLM development. 
• Facilitate Area training events (including Clergy Study Days and Area Conferences) 
• Oversee the Willesden Area process of Ministerial Development Review (MDR) 
• Ensure regular communication about training opportunities and grants. 
• Participate and deliver diocesan and national training programmes. 

Lay Training  

• Ensures high-quality training for lay ministers. 
• Communicates training opportunities within and beyond the diocese. 

Collaborates & Communicates  

• Participates in regular meetings with the Area Leadership Team. 
• Works with Diocesan Director of Ministry and within Diocesan Ministry Team. 
• Works with other ADMs, DDO and participates in diocesan initiatives. 

Team Leadership  

• Recruit, manage, motivate, and develop direct reports, promoting continuous learning and collaborative working. 

Diocesan Lead on Clergy Well-being Portfolio 

• Advises the London College of Bishops on Clergy Well-being best practice. 
• In consultation with Area and diocesan stakeholders, to provide strategic oversight of diocesan clergy well-being. 
• Overseas the Diocesan Clergy Well-being budget. 
• Line-manage the Diocesan Disability Ministry Enabler  
• Undertake other duties commensurate of the role.

Please refer to the attached Job Description for the full details on the main responsibilities. 

Person Specification 

Essential 

• Experience of Ordained/Lay Ministerial strategic planning  
• Experience of teaching/training theology or ministry
• Is a practicing Anglican  
• Demonstrate good conflict management skills
• Experience of fostering vocations
• Significant experience in effective parochial ministry
• Experience managing/supervising a team  
• Strong verbal and written communication
• Willingness to flexible working
• Right to work in the UK
• A commitment to professional development  
• The person will require an enhanced DBS check

Desirable 

• Is ordained  
• Knowledge of the New Diocesan Discernment Process
• IT proficiency (MS Office suite)
• Knowledge of IME2 provision

Please refer to the attached Job Description for the full details on Person Specification. 

About the London Diocesan Fund 

The London Diocesan Fund (LDF) is the employment body that serves and supports the Diocese of London and Church of England. The Diocese of London comprises of c400 parishes north of the River Thames and within the M25 motorway. 

The Church of England in London is growing, vibrant and at the heart of communities throughout the capital. At the London Diocesan Fund, we seek to do everything we can to support this mission and growth, using our resources to help our parishes and chaplains to serve over 4 million people. 

Equality, Diversity, and Inclusion 

The Diocese of London is committed to creating and sustaining a diverse and inclusive workforce which represents our context and wider community. 

We are aware that those of Global Majority Heritage/United Kingdom Minority Ethnic (GMH/UKME), women, and disabled people are currently under-represented among our clergy and workforce, and we particularly encourage applications from those with the relevant skills and experience that will increase this representation. 

Safeguarding 

The Diocese of London is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. 

Benefits of working with us 

The LDF offers a supportive working environment, opportunity for career development and the following financial benefits: 

• Competitive remuneration package
• 27 annual leave days, increasing to 30 days after 5 years’ service. Plus paid bank holidays
• 15% employer pension contribution and salary sacrifice available
• Death in service benefit x3 of basic gross salary
• Enhanced maternity leave of six months full pay, after 12 months of employment
• Season ticket loans for public transport
• Access to Benenden Health Insurance
• EAP counselling through Health Assured                            
• Up to £100 for eye test and contribution to spectacles                      
• Two additional paid days for community volunteering

The interviews will be held on 23rd May 2025 in-person at our office in London.

Join Our Team as a Fundraising Coordinator

Location:

Leatherhead, Surrey

Salary:

£25,500 per annum (pro-rata) plus benefits

Hours:

37.5 Hours (full time) or 30 hours (part time) per week

Contract:

Full time or Part-time, Permanent

Driving Requirement:

A valid full UK manual driving license is essential.

Essential Criteria

To be considered for this position, you will have experience in at least two of the following areas: 

• Fundraising Supporter Care
• Working within a fundraising team
• General charity administration
• Legacy administration
• Community fundraising events and activities
• Good written and verbal communication
• Ability to build strong and effective relationships

About You

Are you someone who truly enjoys delivering excellent customer service and building strong, loyal relationships with charity supporters?

We are seeking an experienced administrator who can deliver timely and efficient support to the fundraising, engagement and volunteering teams. You will demonstrate an eye for detail, a positive and friendly manner, as well as innovative ways to ensure an exceptional supporter experience.

What will you be doing?

As a Supporter Care Officer, you'll be the charity’s expert in supporter care, managing donor enquiries and processing of financial gifts (whether online, over the phone or by post). You’ll oversee a varied and interesting workload from supporting the department with general administration duties and carrying out legacy administration, to supporting with fundraising events/activities and writing engaging thank you letters.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 225th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Safer Recruitment

SeeAbility is committed to safe and fair recruitment practices, safeguarding and protecting those who we support. It is a condition of employment that perspective employees will be subject to the following:

• A criminal background check through the Disclosure and Barring Service (where appropriate).
• Documentary evidence to confirm your identity, current address, and the right to work in the UK.
• Health Declaration to ensure that you are medically suitable for the role you have been offered. 
• References will be obtained to ensure satisfactory evidence of conduct in current or previous employment concerned with the provision of services relating to (a) health or social care, or (b) children or vulnerable adults. 

These checks will be carried out and completed prior offering a date to start employment at SeeAbility’ s expense.

Diversity

We actively seek to attract and retain talent from diverse backgrounds, recognising that a wide range of perspectives strengthen our teams. In exceptional circumstances, the role is exempt from the Equality Act 2010 (Schedule 9, Part 1) which provides for the application of a genuine occupational requirement.

SeeAbility encourages applications from individuals of all identities, including those from underrepresented groups and those with a disability. We believe a diverse workforce drives innovation, creativity, and success. Everyone’s unique experiences and views are appreciated their opinion valued.

Why work for us?

Our colleagues at SeeAbility are extremely valued, and so they have access to a fantastic package of benefits.

Your development and appreciation

• Fully paid essential training inc. Care Certificate
• Funded professional qualifications –QCF levels 2-6 available (valued at £3,000+)
• Annual excellence awards
• Long service awards every 5 years and recognition
• Development Discussions: Opportunity to discuss your progress and your future
• Leadership development academy for the next steps in your career

Your work-life balance

• 28 days holiday (incl. bank holidays), increasing to 36 days with long service (1 extra day for each year of service)
• Life events: Time off when you need it most
• 2 weeks Organisational Sick Pay after 6 months service, increasing to 12 weeks over your first 3 years
• Enhanced Family-Friendly Pay
• Paid Fertility Leave
• Carers Leave available
• Flexible Working: We are up for anything that works for your team and the wider organisation

Your money goes further

• £500 monthly bonus scheme for two lucky colleagues
• Enhanced overtime rates for working bank holidays and weekends
• Driving lessons support scheme to help home colleagues get on the road
• Eligible to join for Blue Light Card discounts (Cost to join)
• Discounts and cashback at hundreds of shops, restaurants and activities through our SeeAbility Benefits Hub
• Discounted entertainment through Tickets for Good
• Pay reviews and commitment to pay competitive rates
• Employer contributory pension scheme: Support and tools to help you make the right decisions about your future
• Refer a friend and receive £600
• Paid DBS and renewals
• Season ticket loans
• Access to the Wagestream App to be able to advance wages before payday, save money with competitive interest rate and support your financial knowledge and wellbeing

Your wellbeing counts

• Snacks and hot drinks fund to support keeping home colleagues fuelled and energised throughout the day
• Inclusive opportunities for colleagues to socialise through our Colleague Connection Fund
• 2x annual salary Life assurance
• Free 24/7 employee assistance programme for advice and support
• Free eye test
• Cycle to Work scheme
• Discounted Gym Membership
• Dedicated in house Wellbeing Coach for your team

We are looking for a motivated person to take on the role of Clerk and Administrator. We wish to appoint a diligent, well-organised person who has enthusiasm, understanding and a commitment to the Foundation and its aims.

The Foundation is an education charity based in Hartlebury, Worcestershire with an honourable history. Having its roots in the Queen Elizabeth’s Grammar School founded in the 16th century, it became the ‘Queen Elizabeth 1 Foundation’ charity in 1987. The charity owns and derives income from the original ‘Queen Elizabeth 1 Grammar School’ premises in Hartlebury and from its investment portfolio.

It’s key purpose is to benefit local schools and individuals by making financial awards to enhance and support educational opportunities. It seeks and considers applications from local schools or from individual pupils or students resident in the local area. We are committed to this aim and to developing our grant-making. The Foundation’s area of benefit is ‘the ancient parish of Hartlebury’, which is slightly larger than the current parish of Hartlebury.

The post will involve attending board meetings, taking and producing accurate minutes, and undertaking the accompanying administrative tasks including day-to-day banking and accounting. You will need to be able to keep well-ordered files & documents, be numerate and literate, with good typing skills, and it is essential you are fully competent using Word, Excel and Xero (or similar) accounting software.

In-person board meetings, usually six per year, take place at the Parish Hall in Hartlebury in alternate months; they are usually held from 5.30 – 7.30 p.m. Much of the working time for the role will be home-based and there is liable to be a need to store some administrative papers & documents securely in your home. There is also likely to be some written and/or phone contact with schools and individuals who make applications to the charity. You will co-ordinate liaison with the Foundation’s existing property, rent-collection and legal consultants.

The Foundation is in an important period of development, expanding its profile and its grant-making process, upgrading its online presence and moving to internet banking. The clerk’s role will be an exciting part of all these.

Send CV and covering letter (max. two sides A4). Please address:

• In no more than 200 words explain how your skills and experience make you a good candidate for this role.

• In no more than 300 words, please tell us about your understanding of governance in the context of assisting charitable trustee boards.

Please provide full details of two people able to supply references, including the context in which they know you.

The closing date for applications is May 30th, with interviews scheduled for June 9th and 10th.

Support Time and Recovery Worker (Female only, Fixed Term Contract)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Time and Recovery Worker 

Location: Based in Lewisham, across various homes, hospitals, wards, and supported living accommodations

Salary: £27,000

Shift Pattern:  37.5 hours per week, Monday to Friday 09:00 - 17:00. Please note that this is a 12 month fixed term contract.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

About the role

This role is a great opportunity for someone who is passionate about supporting those who struggle with complex needs, substance use, and dual diagnosis. We are looking for someone who can work flexibly to support residents and participants who struggle to engage with the support available to them through various providers. You will be at the heart of engaging our participants to regain motivation and the strength to step down from acute psychiatric wards and other supported living, by empowering them with the relevant skills and knowledge to support their journey. You will support them towards achieving their personal goals including independent living. You will be based across various homes, hospitals, wards, and supported living accommodations based around Lewisham.

You will provide pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders. The areas of support will include: Prevention, Transition, Activities of Daily Living (ADL), Support, and Social Inclusion. 

This role will work alongside South London and Maudsley NHS Foundation Trust (SLAM) who provide the widest range of NHS mental health services in the UK. They also provide substance misuse services for people who are addicted to drugs and alcohol with 4,600 staff serving a local population of 1.3 million people.

• Support a caseload of participants, contribute to the development of support plans, risk assessments and reviews.
• Positively promote the pathways available towards independent living within the community. Ensure participants understand what tools and resources are available to them to regain independence.
• Participate in, and encourage R&Ps to participate in the running and development of projects, initiatives, training and volunteering.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• You may need to attend external appointments when required.
• Admin duties will vary, this includes maintaining confidential records in a timely manner using 

About you

We are looking for someone who has a true passion to support those who face challenges with their mental health, substance use, and who have various complex needs. You will be able build rapport and trusting relations with others in a professional setting including with people who don't necessarily want to engage, you will be able to motivate them to build positive outcomes. You will be adaptable and flexible in your approach, and understand that each individual has different level and types of support needs, you will be able to flex your approach to suit the needs of different people. You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in supporting others.

• You will have previous experience working with people with multiple and complex needs, substance use, and dual diagnosis
• You will be proactive in your approach, able to use your own initiative to resolve challenges
• You will have resilience and a creative approach to overcome barriers
• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• This role is eligible to receive a Monthly travel card reimbursed ( zone 1-3)
• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

We are a dynamic team dedicated to empowering people with the skills, knowledge, and confidence to take control of their financial futures and thrive. Through engaging and impactful financial education programmes, we equip individuals with essential money management skills - from budgeting and saving to investing. 

This delivery role will require significant travel to our delivery locations across the London area to deliver face-to-face sessions to varying groups of learners. Occasional virtual sessions will also need to be delivered. All delivery related travel is covered by a London TfL travel card, covered by MyBnk.

Key responsibilities

Programme Delivery

• Deliver MyBnk’s suite of programmes in a variety of settings to support the delivery of our business plan and the Programmes and Delivery Directorate’s Delivery Plan.
• Deliver to the MyBnk education and accreditation framework ensuring young people have an excellent shot at achieving the programme accreditation.
• Adapting your delivery to meet the needs and learning requirements of diverse learners – often thinking on your feet and adapting to what is happening in the room.
• Completion of all MyBnk processes that surround our delivery work.
• Investing your time into your own development by learning from your colleagues and finessing your delivery craft. This will include participating in our internal training offer.

Programme Development

• Using your insight and experience to help support changes to our current programmes in a structured and thoughtful way, for example through developing content.
• Support MyBnk in engaging with young people to help develop our programmes as we move the organisation into a co-creation mindset.
• Take ownership of programme adaptation and development considering the differing needs of delivery across the country and allowing diversity of thought to thrive.
• Support MyBnk in innovating into new programme areas that help deliver our mission. 

External Relations

• Build relationships with delivery partners across your patch.
• Proactively identify new opportunities where we can deliver our programmes or grow our work in a different way. Initial focus on our courses catering to vulnerable young adults.
• Be the best ambassador for our work to all external stakeholders including young people, delivery partners, politicians, funders, the press, the wider education community, local authorities and so on.

MyBnk is committed to equality, effective diversity management, and fostering an inclusive workplace culture. 

Please see the full Programme Trainer job pack for further details.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please get in touch with Mhairi (details on our website).
 

The role and your key responsibilities

As a Partner Success Lead your role is to provide world class customer service to our partner base of over 2,500 schools and colleges. You will be responsible for onboarding our new schools and supporting our existing schools to make the most of the Unifrog platform. Solutions and customer service focused, you will make sure that all interactions with Unifrog are prompt, positive and successful. 

Your key responsibilities will include:

• Partner management
  • Being the first point of contact for enquiries from our existing 2,500+ partners.
  • Onboarding our new schools by setting them up on our platform and making sure teachers and students are ready to get the most out of Unifrog.
  • Continually improving our onboarding materials and processes using feedback from our partners.

• Partner training and support

  • Training staff remotely on how to use the platform.
  • Troubleshooting issues and providing on-the-spot support via phone, email and video calls.

• Ad hoc tasks

  • Leading on and supporting a variety of other projects across other parts of the business during quieter periods.
  • Proactively working to foster a sense of community amongst our Unifrog partners and always thinking about how we can promote the sharing and embedding of Unifrog best practice across our partner schools.
  • Supporting the team with general admin. 

What we’re looking for

• Excellent customer service

• Strong organisational skills

• Ability to work well under pressure

• Confident working independently but happy to ask for support when it’s needed.

• Excellent phone manner

• Keen attention to detail

• Interest or experience in the education sector an advantage

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, we’d love to hear from you.

Working together

You’ll work alongside three other Partner Success Leads, our Work Experience Lead, and the Head of UK Partner Success. You’ll also have daily contact with people on our data, marketing, sales, finance, and account management teams.

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. 

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details

• £31,430 per annum (Grade A) plus a share in a company-wide performance bonus.

• Full-time.

• Working hours are 8:30am to 4:30pm or Monday to Thursday, and 8:30am to 4:00pm on Friday.

• 28 days paid holiday per year (plus bank holidays).

• Split your time between home and our office in Hoxton, London (a minimum of 2 days per week).

• Start date: as soon as possible, though we will be flexible for the right candidate.

• If you require reasonable adjustments or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00 AM (BST) on Thursday 8th May 2025

Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process, so please be as specific as possible about your experience.

• i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words) 

• ii. Our Partner Success Team can receive hundreds of emails and calls each day. How would you manage your time effectively, while maintaining world-class customer service? (250 words)

• iii. You receive an urgent phone call from a partner school reporting a technical issue that is hindering their use of Unifrog. They are feeling frustrated and are looking for immediate assistance. How would you handle this situation to provide prompt and effective support? (250 words)

Stage 2: Phone task (15 minutes)

Stage 3: Video call interview (1 hour)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 19th May 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently.

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog
 

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Working closely with the CEO and other core staff, the General Manager role is pivotal within the company structure.  The General Manager will focus primarily on the areas of HR, Governance, Finance and Health & Safety. Further responsibilities include administering office & project employment contracts, and other general duties that will ensure the company runs efficiently and meets its legal responsibilities.  It is a mixed and varied role, with both a high level of autonomy and responsibility. 

ABOUT US

Over the last two years Alibi, a South West-based Arts organisation since the early 80s, has been through a period of transition which has seen it reinvent itself as a venue for children and young people, welcoming 1000s of families, school children and members of our community through its doors. Our vision is of

“A place where all children can explore their creativity and imagination, in a world where everyone understands the importance of creativity and imagination to happy, healthy and fulfilling lives.”

In 2024 we threw open the doors of our base, Emmanuel Hall, an old Church Hall in the heart of St Thomas in Exeter. The building has been reimagined into a Centre for the Imagination for Children and Young People and over the last 12 months we’ve hosted performances, workshops, live music and an actual live, immersive, pine tree forest…

Our Mission is to create playful, safe and inclusive spaces where children can explore their creativity and discover themselves and the world in imaginative ways. Through live performances, engaging experiences and hands-on activities, we provide families, schools and communities with creative ways to inspire and empower their children and young people. We’re here to celebrate the power of imagination and champion the importance of creativity in children’s lives. 

We work closely with schools, both locally and throughout the South West, and are committed to ensuring we reach all children regardless of their means and possibilities.

Since the beginning of 2024 Emmanuel Hall has become the home of the St Thomas Library and of Zero Mile CIC, who are taking over the outside spaces and transforming them into community growing areas.

This is a really exciting time in the development of Alibi as we move closer to unleashing the full potential of our glorious old Church Hall. The successful candidate will be joining a small, busy and dedicated team striving to make something extraordinary happen in the city.

Theatre Alibi is a registered charity and a company limited by guarantee

DIVERSITY AND INCLUSION

We want Alibi to be a rewarding and enjoyable place to work where people are treated with respect, valued for who they are and the contribution they make irrespective of age, disability, race, gender, religion or belief, caring responsibilities or sexual orientation. 

Alibi is committed to increasing the diversity of our creative programme, workforce and audiences to ensure the quality and impact of our work. As part of this commitment, we particularly welcome applications for employment from individuals currently under-represented in our organisation and the wider sector. This includes people from the Global Majority specifically the African diaspora; South, East, and South East Asian diaspora; the Middle East and North Africa; people with disabilities including neurodivergence; people from the LGBTQIA+ community; and those from socio-economically disadvantaged backgrounds. 

We operate flexible working arrangements to allow for caring responsibilities and any other time constraints you may be experiencing.

THE COMPANY

Our small and resourceful team is led by the Chief Executive Officer who reports into our Board of Trustees. We work with numerous freelancers, visiting companies and artists to deliver work in Emmanuel Hall and in schools across Devon.

We have developed a collaborative way of working where choices and decisions are openly discussed within the team, and where learning from our experiences and having a dynamic approach to change is celebrated.

TO APPLY please send a CV and covering letter (no more than 2 sides of A4) outlining your experience and keeping in mind the Job Description below.

Closing date for applications is 9am Wednesday 12th May. Interviews will take place at Emmanuel Hall or via zoom on the 19th May. Please state in your email whether there might be any previous engagements that might make these interview dates difficult for you. We’ll let you know whether or not you’ll be offered an interview by the 13th May.

JOB DESCRIPTION:

Reports to: CEO

Line Management of: Contractors as required

Place of work: Emmanuel Hall, St Thomas

PRINCIPLE DUTIES & RESPONSIBILITIES

Finance 

· Prepare financial management information including regular cash flow forecasts, reports, budgets, grant claims and management accounts for project managers, CEO, Board of Trustees and funders

· Ensure all statutory financial and other records, compliances and related inspections are met on time and records kept with regard to PAYE, NI, VAT, Companies House, Charities Commission, insurance, pension provision, audit requirements and annual reports

· Working closely with the CEO, prepare project and annual budgets, liaising with relevant staff

· Provide support and guidance to all budget holders for the effective management of budgets

· Maintain all financial systems and records for the organisation, including financial administration relating to general ledger, audit trails, Theatre Tax Relief, banking, petty cash management, staff expense claims and credit control

Building & Operations 

· Ensure appropriate licensing and insurance is in place

· Organise the supply of utilities to Emmanuel Hall

· Manage delivery of IT tech support contract and others as required

· Management of contractors and suppliers e.g. cleaner, electrician, waste collection

· Management of supplies necessary for smooth running of the building e.g. hand towels, stationery, cleaning products

· Management of general maintenance

Health & Safety

· Support the CEO in creating and implementing the Health & Safety Policy

· Co-ordinate Health & Safety administration, including monitoring, reporting and training

· Ensure H&S information is communicated to all staff, project staff, users and visitors as appropriate

· Undertake training and responsibilities such as Deputy Safeguarding Officer, first aider etc as required

Governance

· Provide an effective Company Secretary function

· Organise Board and sub-committee meetings, co-ordinating, minuting and drafting reports as required

· Support the Board to ensure governance and Charity Commission requirements are met

Human Resources

· Provide effective and efficient human resource systems to support the delivery of the organisation’s objectives, including administering payroll, managing pension schemes and monitoring hours and absence etc

· Contribute to pay strategy working closely with the CEO

· Issue contracts for all project staff

· Keep up to date with all relevant employment legislation

· Responsible for personnel related paperwork, including project staff allowances, holiday pay, and preparing payslips

Team Responsibilities 

· Keep Alibi’s vision and values at the heart of everything you do

· Contribute to making Alibi an inclusive and welcoming organisation to work for, visit and engage with

· Contribute ideas to the Sustainability Strategy and consider more environmentally friendly ways of working across the organisation

· Contribute ideas to the business plan and feed your thoughts and perspective into organisational planning

· Keep up to date with developments in areas related to your role and seek out inspiration

· Represent and advocate for Alibi, taking part in promotional activity when appropriate

· Maintain a flexible, collaborative and hands on approach to your work

· Support events and performances as necessary and contribute to the smooth running of the building

· Adhere to company policies, systems and procedures – especially in the areas of H&S and financial management

 WHO WE’RE LOOKING FOR:

You'll have experience as a General Manger, though this may not be within the Arts Industry. You’ll be happy managing your own workload within a small and fast-paced team.

Essential Skills & Experience

· Confident using Outlook and Microsoft Office programmes

· Confident managing your own workload and prioritising tasks

· Experience of setting, managing and reporting against budgets

· Experience managing financial admin e.g. invoicing, petty cash

· Experience of managing HR

· Experience of drawing up contracts

· Knowledge of Health & Safety and how it relates to our activity

· Strong interpersonal skills and able to build rapport and communicate clearly with a variety of people, e.g. general public, children, freelancers, volunteers, teachers, donors etc.

· Excellent planning and organisational skills

· Is happy and effective working as part of a small, close-knit team

· Able to adapt to a dynamic environment, using initiative and pitching in when needed

Desirable Skills & Experience

· Previous experience in an arts organisation and/or in the charity sector and/or working with children

· Experience of managing funding income and charitable giving

· Experience using Xero

· Experience managing a building

· Knowledge of Charity Commission and Companies House requirements

· Experience of managing payroll

TERMS & CONDITIONS

Salary £30,000 pro rata,

Fixed term 9 month contract, with the intention to extend funding dependent.

Start date is flexible.

The post is for three days (24 hours) a week.  However, sometimes we’ll need you to work flexibly to meet the needs of the programme of activity – including occasional evening and weekend work.  Equally, we’re happy to discuss flexible ways of working to accommodate caring responsibilities etc.

You’ll be based at our home, Emmanuel Hall, but we’re open to a hybrid working pattern.

You’ll be entitled to 28 days annual leave pro-rata, including bank holidays, as well as other statutory entitlements such as sick leave and pension contributions.

This post is subject to an Enhanced DBS Check.

Community Alcohol Partnerships (CAP) is looking to engage the services of a results-oriented consultant with great people skills to set up CAP projects in high harm areas.

About Us

CAP sets up and supports local partnerships that aim to reduce alcohol harm in children and young people, improve their health and well-being and enhance their communities. Our mission is to create an alcohol-free childhood for all children and young people.

Role Overview

The successful applicant will have a track record of building effective partnerships, the people and communication skills to involve and engage a wide range of local stakeholders and the leadership and project management skills to support projects through each phase of their lifecycle including baseline evaluation, action plan delivery, post intervention evaluation and maintenance/sustainment. After a short familiarisation period the successful applicant will be expected to oversee fast-track development of new CAPs in priority areas and take responsibility for all aspects of their management with minimal supervision.

A key requisite of the role will be the ability to forge effective public/private sector partnerships between statutory agencies, schools, youth charities and retailers following the CAP model and evaluation framework. The successful applicant may come from a police, public health, education, local authority or other relevant background.

Key Responsibilities

· Proactively identify opportunities for new CAPs and facilitate set up of new CAPs in priority areas.

· Ensure that all new CAP projects carry out appropriate and timely interventions and evaluate all activity in line with the CAP evaluation toolkit – including a baseline and post intervention evaluation.

· Raise the profile of CAPs in Scotland and ensure that their impact is recognised by key stakeholders.

Specific duties to include the following:

o Represent CAP at all operational meetings.

o Ensure that Retail of Alcohol Standards Group (RASG) member companies play a full delivery role in each CAP where they operate as businesses.

o Liaise as appropriate with strategic leads within local enforcement authorities and other partner organisations to initiate and complete agreed actions.

o Encourage all projects to achieve positive local media coverage including via social media and regional news/broadcast media.

o Ensure that all projects carry out as a minimum a baseline (pre-CAP) evaluation and post intervention evaluation following the CAP evaluation framework and project management survey tools.

o Produce a monthly progress report on all schemes and pipeline activity.

o Attend and participate in regular CAP update meetings on Microsoft teams (x12 pa).

o Assist with event planning and profile-raising opportunities such as MSP visits to CAP projects.

Skills, attributes and experience

• Essential to the role will be the ability to persuade key stakeholders at local and national level of the need to address underage drinking problems and to facilitate effective and dynamic local partnerships involving any/all of the following sectors: local authorities, education, child protection, social services, public health, Alcohol and Drug Partnerships, police, retailers and licensing.
• Excellent organisational and sound project management skills.
• Great people skills with the ability to build consensus and motivate partners to play a role in timely delivery of an agreed action plan.
• Act as an ambassador for CAP at meetings and events including parliamentary events.
• Excellent presentation and all-round communication skills.
• Capable administrator with the ability to keep accurate records including data collection around outputs and impact evaluation.

Remuneration: Consultancy fee of £320 per day depending on experience. Work will depend on ability to generate interest in setting up new CAPs but we anticipate as a guideline engaging a minimum of 2.5 days of consultancy per week or around 100 days per annum. All reasonable and agreed travel expenses will be paid in line with invoice arrangements.

About the role:

The finance assistant is part of the Finance and Resources function and reports to the Head of Finance. The role has responsibility for ensuring all accounts receivable and payable transactions are processed, recorded and completed. This is a key role for the Finance function to ensure organisational decision making is robust.

Purpose of the role:

Supporting the Head of Finance to ensure the organisation’s finances are accurate, compliant and up to date with responsibility for processing financial transactions. This includes maintaining financial records, preparing reports, ensuring the integrity of the finance system and managing customer accounts. The role also has responsibility for a broad range of financial administrative tasks and works collaboratively with a range of stakeholders providing financial support, advice and solutions.

Position: HR Officer - Recruitment and Administration
Hours: Full-time, 35 hours a week
Contract: Permanent
Location: Office-based in London with flexibility to work remotely
Salary: Starting from £26,384 per annum plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*you’ll start at the entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

As the HR Officer you’ll be responsible for providing an efficient, friendly and high-quality HR and recruitment service to our amazing internal customers across the organisation.

You’ll also be undertaking general HR support and provide cover for colleagues within the HR Operations team as and when required.

Your responsibilities will include:

• Liaising with our managers regarding recruitment and advertising agencies
• Compiling and issuing application recruitment packs, arranging interviews
• Maintaining our database to monitor vacancies and applications (to be replaced by the new ATS)
• Updating recruitment pages on the MS Society website
• Processing new appointments (including completing all required pre-employment checks) and changes to existing employment contracts using established templates
• Responsible for keeping the HRIS updated and ensure that all employee information is added / updated accurately on a timely basis
• Responsible for maintaining appropriate paper and electronic records including ensuring that records are compliant with relevant legislation and records management policies
• Processing probation and other documentation
• Supporting with pay and benefits administration
• General admin support as required

You’ll have:

• Experience working in an administrative capacity within HR
• Experience of working within recruitment
• Experience using an HRIS
• Excellent customer service skills
• Exceptional attention to detail
• A demonstrable commitment to collaborative team work
• A demonstrable commitment to inclusive working, ensuring equality and valuing diversity

Closing date for applications: 9:00 am Sunday 11th May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

POST: Healthy Relationships Project Worker  

RESPONSIBLE TO:  Senior Project Worker  

HOURS: 37.5 hours per week between the hours of 9am - 10pm Monday to Sunday, (flexibility is expected to suit the needs of the project and young people)

Once a successful probation period of 3 months is completed the option to opt into our 4 day working week is implemented.

ORGANIZATIONAL AIMS:

1. To initiate, build and maintain purposeful relationships with young people

2. Encourage young people to broaden their horizons to be effective citizens

3. To support young people in their understanding of risk and challenge

4. Support young people to identify and achieve aims so that they may reach their full potential

OUR VALUES:

Because we CARE and have COMPASSION we want to MAKE A DIFFERENCE.

Our aim is to EMPOWER and SUPPORT people.

We do this with RESPECT and EMPATHY, mindful of the EQUALITY of all.

JOB PURPOSE:

The Healthy Relationship Worker will be responsible for supporting both young people and families around topics relating to relationships and sexual health through delivery of one to one and group work support.

MAIN RESPONSIBILITIES:

• Provide a support service to young people across Cardiff, working in partnership with statutory and voluntary professionals to ensure young people are supported with their sexual health and relationship needs.

• To plan, deliver and evaluate one to one and group activities which support the sexual health and wellbeing of young people in Cardiff, with a particular focus on vulnerable young people and those at risk.

• To have a good understanding of current issues affecting young people with a focus on relationships, teenage pregnancy and risk factors associated with teenage pregnancy

• Support with the admin and coordination of the C-Card scheme.

• Work with local and national partners to support young people to gain access to appropriate information and advice in relation to relationships and sexual health.

• To maintain records and provide reports to funders and senior management as necessary

• Promotion of the service to relevant partners in health, education and social services, to include an active social media presence.

• To maintain accurate records of young people accessing the service and statistical information, to allow effective evaluation for funders.

• To attend various staff group/team meetings both internal and external.

• To attend any identified training as agreed with the line manager.

• To adhere to and comply with all organisational policies and procedures.

• To be able to respect the Christian ethos of the YMCA and uphold its values

• Other duties as thought relevant and appropriate by the Management to ensure the day-today operation of the organisations which includes covering others roles in their absence.

PERSONAL SPECIFICATION Healthy Relationships Worker

Essential

• Driving licence and access to own vehicle
• Minimum of Level 3 Qualification in Youth & Community or a similar discipline

EDUCATION

• Minimum of Level 3 Qualification in Youth & Community or a similar discipline

KNOWLEDGE/EXPERIENCE

• Demonstrable experience in working with young people
• Proven track record of working with young people
• Knowledge and experience in session planning and evaluation
• Knowledge and understanding of All Wales Child Protection Procedures, Health and safety, equal opportunities and Confidentiality
• Understanding and value of equality and diversity in the workplace
• Experience of liaising with external agencies and partnership working
• Knowledge of services available for young people with experience of signposting and referring to relevant agencies

SKILLS

• People focused and non-judgmental attitude
• Organisational skills: Ability to prioritise and manage own workload and time
• Ability to make decisions
• Ability to manage difficult situations and challenging behavior with young people
• Ability to relate to young people from a wide range of backgrounds

ATTITUDE

• Commitment to effective service delivery to young people
• Commitment to good practice standards
• Positive approach to change / innovation
• Able to respect the Christian ethos of the YMCA and uphold its values
• Commitment to co-operative working and able to work autonomously and as part of a team
• Professional approach to confidentiality, boundaries and anti-discriminatory practice
• Reliable / dependable
• Flexible working ability to work weekends and evenings due to the nature of the post

OTHER

• Driver with own transport with business insurance

Desirable

EDUCATION

• Qualification in working with children and young people

KNOWLEDGE/EXPERIENCE

· Knowledge of the C-Card Scheme and/or trained C-Card Assessor

OTHER

• Ability to speak Welsh

Causeway are a national charity that exists to create lasting change for marginalised and vulnerable people. This includes survivors of modern slavery and those caught in cycles of exploitation and crime.

We have been supporting thousands of individuals to make progress and thrive for more than 15 years and currently work with over 2,000 services users each year.

Role Summary

We’re excited to offer a fantastic opportunity for a Learning and Development Manager to join our passionate People and Culture Team at Causeway.

At Causeway, we’re committed to delivering outstanding support to the individuals and communities we serve—both through our contracted services and wider projects. We believe this is only possible through a dedicated, well-trained, and empowered workforce, supported by a strong and values-led organisation.

As Learning and Development Manager, you will play a vital role in shaping the learning culture at Causeway. You’ll ensure our people have the knowledge, skills, and confidence to carry out their work safely and effectively, while also creating opportunities for ongoing development and career growth. This includes ensuring compliance with all contractual training requirements and making sure our L&D offer is not only robust but also engaging and rewarding.

A key part of the role will be designing and developing high-quality training content—both in-person and digital—tailored to the needs of our teams. You’ll be responsible for regularly reviewing and updating training materials to ensure they remain relevant, effective, and aligned with best practices. You will also oversee our Learning Management System (LMS), ensuring it is well-maintained, up to date, and accessible to all staff.

You will contribute on improving employee journey—from a warm and welcoming induction experience to long-term career progression. Your work will help ensure that every team member feels supported, valued, and equipped to thrive at Causeway.

In addition to leading our learning and development strategy, you’ll collaborate closely with managers to support performance management and contribute to wider employee relations and HR processes.

Responsibilities

Training & Development Strategy

• Lead the planning, design, and delivery of engaging and relevant training in line with contractual and organisational requirements.

• Work closely with Service Managers to identify learning needs and skills gaps across teams.

• Develop and maintain content on the Learning Management System (LMS), tailoring courses to meet operational priorities.

• Research and introduce new training initiatives (e.g., apprenticeships, funded programmes) aligned with strategic objectives.

• Design and review development pathways to support growth into new contracts or impact areas.

• Ensure compliance of mandatory training as required by our contract holders.

Performance & Capability

• Oversee the supervision and appraisal framework, ensuring staff receive meaningful, holistic feedback.

• Identify and support upskilling needs for professional growth and organisational performance.

• Support managers with performance management processes, including informal interventions and formal proceedings where necessary.

Training Quality & Evaluation

• Monitor the quality and impact of internal training sessions.

• Ensure trainers are confident and engaging in their delivery.

• Maintain oversight of the training calendar, attendance tracking, and associated admin.

Onboarding & Induction

• Manage and continuously improve the New Starter Induction programme.

• Evaluate and enhance the effectiveness of employee onboarding to ensure a positive and well-supported start.

• Deliver inductions, training and workshops when required.

Employee Experience & Wellbeing

• Oversight of access to effective Peer Group Support across relevant teams and monitor its impact.

• Promote a welcoming, inclusive, and developmental employee experience.

People & Culture

• Represent the People & Culture team in recruitment processes by chairing interviews where needed.

• Support the management of the shared L&D and People and Culture inboxes and respond to general enquiries.

• Champion and role-model a culture of care, professionalism, and alignment with Causeway’s values throughout the organisation.

Any other duties that are commensurate with the role

The Young Trustees Movement (YTM) is looking for an Administrator. This is a full-time role (we are open to part-time arrangements) to support with administration, communications, delivery and our board of trustees (governance).

Key information:

• Full-time role (37.5 hrs). We are open to a part-time role (30 hrs)
• The Salary is £28,000 per annum (this is the full-time salary)
• Permanent contract
• Home-based / fully remote
• We welcome flexible working requests
• Deadline: Sunday 4th May at midnight

We are looking for someone who:

• Can communicate clearly
• Takes initiative and can work independently
• Can prioritise their workload to manage multiple deadlines
• Enjoys improving, updating and following processes

Join us as a Retrofit Advisor and help shape the future of self-funded home energy improvements in the West of England.

We’re expanding our well-established retrofit advice service and are looking for someone passionate about supporting homeowners to act. You’ll play a key role in developing our new home visit service and, over time, contribute to delivering our in-house HEEP retrofit assessment service.

Operating in the West of England Combined Authority region, we specialise in guiding homeowners through the self-funded retrofit journey – from initial advice and home visits through to the installation of energy-saving measures. You’ll provide trusted, impartial guidance to help homeowners make informed decisions about improving the comfort, energy efficiency, and sustainability of their homes.

As part of this role, you’ll also be involved in shaping the launch of our upcoming landlord services, helping private landlords understand their retrofit responsibilities and supporting them with tailored advice and practical steps to upgrade their properties. In addition, you will help support tenants.

Key responsibilities will include:

• Providing independent, tailored, and high-quality advice to homeowners on retrofit and energy efficiency measures

• Conducting remote and in-person home energy advice visits

• Working with householders to identify suitable improvements and helping them plan next steps

• Collaborating with our wider retrofit team to ensure a joined-up experience for clients

• Supporting the development and delivery of our Home Energy Efficiency Plan (HEEP) assessment service

• Taking an active role in the day-to-day management and delivery of other retrofit and energy-related projects.

This is a great opportunity to influence how retrofit advice is delivered in a growing, self-funded market. The role combines technical understanding with strong communication skills, ensuring every homeowner receives the guidance and confidence they need to move forward.

If successful, you’ll be supported to complete both Retrofit Assessor and Domestic Energy Assessor (DEA) training, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.

Main Duties

Customer Engagement & Retrofit Advice

• Serve as the first point of contact for homeowners exploring retrofit options.

• Build strong relationships and provide clear, impartial advice throughout the retrofit journey — from initial enquiry to installation and follow-up.

• Communicate the benefits of retrofit solutions clearly, and support clients to take confident next steps toward improving their homes.

• Help convert interest into action through timely follow-up, home visits, and practical guidance.

• Provide tailored advice to landlords on improving the energy performance of their rental properties.

• Refer customers to appropriate services, accredited installers, or partners where necessary.

Home Visits

• Conduct home visits to provide personalised retrofit advice, including the use of thermal imaging to identify areas of heat loss.

• If required, training will be provided for thermal imaging to support your assessments and recommendations.

• Guide homeowners through the retrofit process, offering practical solutions to improve energy efficiency in their properties.

HEEP Assessments & Support

• Support the future roll-out of our Home Energy Efficiency Plan (HEEP) service, including the provision of detailed retrofit assessments, ventilation strategies, and heating system evaluations.

• Help develop tailored retrofit improvement plans based on individual property conditions and customer needs.

• Training may be available to carry out HEEP surveys, including the delivery of reports to homeowners outlining the benefits of moving forward with retrofit projects.

Project Delivery & Operations

• This is a varied role that will involve working across multiple projects, requiring a dynamic and adaptable approach.

• Contribute to the day-to-day management of Retrofit West and related projects, ensuring smooth delivery and high-quality service.

• Maintain accurate client records and progress updates using our CRM system.

• Provide feedback and ideas to improve tools, processes, and the overall customer journey.

• Collaborate closely with the wider Retrofit West team, to deliver a joined-up service.

Training & Development

• If successful, you’ll be supported to complete both Domestic Energy Assessor (DEA) training and Retrofit Assessor/Retrofit related, with dedicated time set aside to help you achieve these qualifications promptly and with confidence.

• You will be given a mentor to guide and support your training and on-going development.

Community & Outreach (as needed)

• You may be required to attend outreach events, including some at the weekend, to raise awareness of retrofit benefits and engage new audiences.

Benefits

› Time off in lieu (TOIL)

› Hybrid working

› 33 days of holiday (including bank holidays)

› Company sick pay

› A generous ethical company pension scheme

› Opportunities for professional development

› Cycle to work scheme.

Responsibilities for Employee

› Some travel to customer households may be required

› This post may be subject to a DBS check if the postholder’s responsibilities bring them into contact with children or vulnerable adults

› There will be a six-month probationary review.

Logistics

• The closing date for applications is Friday 9th May. 

• The closing date for applications may be extended. 

• If you have not heard from Retrofit West by Tuesday 13th May, please assume your application has been unsuccessful. 

Application Procedure

• Send your CV and cover letter via email to jobs @ cse. org. uk. Make sure to attach your documents in a format such as Word or PDF. 

• If you prefer to apply by post, print out your CV and cover letter and send it to the following address: Retrofit West, St James Court, St James Parade, Bristol, BS1 3LH.