Administrator volunteer volunteer volunteer roles in Kingston upon thames, surrey

VOLUNTEER ROLE: SECRETARY

The Lyonic Scots Clan Society

Approx. 8 Hours Per Month

The Lyonic Scots Clan Society is a modern Scottish cultural organisation inspired by the legacy of Robert “The Lyon” and the survivors of Culloden. We celebrate Scottish heritage, Highland identity, and the enduring spirit of courage, kinship, and belonging.

As our community continues to grow across the UK and internationally, we are seeking a dedicated Volunteer Secretary to support the smooth running of the Society and help uphold the dignity and organisation of the Clan.

This is a key administrative role within our Council and an excellent opportunity for someone who values heritage, structure, and community service.

About the Role

The Secretary ensures that the Lyonic Scots Clan Society operates with clarity, professionalism, and good governance. You will support the Chair and Council by managing communications, maintaining records, and helping coordinate meetings and activities.

This role is flexible, remote‑friendly, and ideal for someone who enjoys organisation and meaningful cultural work.

Time Commitment: Approximately 8 hours per month.

Key Responsibilities

• Manage the Society’s official email inbox.

• Prepare and circulate meeting agendas and minutes.

• Maintain accurate records and documentation.

• Support membership administration where needed.

• Assist with scheduling Council meetings and cultural activities.

• Ensure smooth communication between Council members.

• Uphold the Society’s standards of professionalism and heritage‑based identity.

Who We’re Looking For

You’ll be a great fit if you:

• Are organised, reliable, and detail‑oriented.

• Communicate clearly and professionally.

• Are comfortable using email, basic documents, and online tools.

• Can work collaboratively with the Chair and Council.

• Care about Scottish culture, heritage, and community building.

• Want to contribute to a meaningful cultural organisation.

You do not need to be Scottish — only committed to supporting a heritage‑based community.

What You’ll Gain

• A respected leadership role within a growing cultural society.

• Experience in governance and organisational administration.

• A chance to support Scottish heritage and identity.

• Flexible volunteering that fits around your life.

• A warm, supportive team who value your contribution.

Help Guide the Heart of the Clan

If you’re ready to use your organisational skills to support a living Scottish cultural movement, we would be honoured to hear from you.

Apply now through CharityJob and become part of the Lyonic Scots Clan Society.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

Fundraising team leader volunteer

Our vision for volunteering

Volunteering is and always will be at the heart of Cats Protection. It is joyful and inclusive. As a charity, working in partnership, together we transform the lives of cats, people and communities.

The difference you will make to cats and people

As a charity we are able to help thousands of cats each year thanks to the generous donations we receive from members of the public. Our fundraising team leaders have the exciting and varied role of inspiring our fundraising volunteers to plan and deliver local fundraising events. Using their passion and imagination, they oversee a small team of fundraising volunteers who come together to raise the vital funds needed to cover costs such as veterinary bills and food. Our fundraising team leaders support their team of volunteers in all aspects of their roles, making sure our volunteers are happy, confident and supported.

You can expect us to

• make you feel welcome, included and respected in line with our values and behaviours
• support you in having a positive and impactful experience at Cats Protection
• cover agreed out-of-pocket expenses in line with our Expenses Policy
• provide you with access to learning, development and engagement opportunities

What we need from you

You’ll be:

· supporting and encouraging a team of fundraising volunteers

· planning fundraising events and activities with your team

· allocating tasks before and during fundraising events

· keeping financial records from fundraising events

· encouraging and promoting a professional image of Cats Protection 

· following policies and guidelines and ensuring licences and permits are obtained for events

Time expectation

Our fundraising team leaders usually spend three to four hours per week in this role, which is flexible and can be shared by more than one volunteer if needed.

You may be just the volunteer we’ve been looking for!

We are committed to building a diverse, compassionate and inclusive organisation where everyone can be themselves and do their best. We are courageous and compassionate in our purpose of helping people see the world through cats’ eyes. Together, we can make a difference. Together, we are all for cats. Join the UK’s leading cat welfare charity and help make a better life for cats, because life is better with cats.

Why we want you

As a community engagement volunteer you and your fellow branch members will create a range of activities to help spread the word about SSAFA within your community to ensure that that our Armed Forces community know that SSAFA are here to help and that we need the public’s support to continue offering our services.

This role is diverse and allows for you to focus on the areas that you have skills or interests in. The role has flexibility and can work around your other commitments.

Below are some examples of possible activities you can take on or be a part of as a SSAFA Community Engagement Volunteer.

What you will be doing

• Activity Organisers - Love planning? Help coordinate amazing events like charity dinners, carol concerts, and local fairs.
• Event Champions - Be the friendly face of SSAFA! Help at events, chat with visitors, sell merchandise, and spread the word about our work.
• Promoting SSAFA Services - Help provide a warm, welcoming presence at Veterans Breakfast clubs, cafes or hubs - offering information about SSAFA services and signposting as appropriate.
• SSAFA Storytellers -Deliver engaging talks to organisations and groups, sharing SSAFA’s incredible history and mission.
• Community Connectors - Collaborating with the Community Engagement Manager to establish a local network, promote SSAFA's services, and respond to community opportunities such as gardening projects.
• Fundraising Heroes - Whether it’s rallying local businesses, organising events, or getting creative with unique fundraising ideas, you’ll play a crucial role in keeping SSAFA’s support going strong.
• Administrators - Are you detail-oriented and love keeping things organised? Assist with branch and event administration, manage schedules and branch calendars, and ensure everything runs smoothly currently being undertaken.

The skills you need

• Be friendly and approachable.
• Confident to engage with the public, potential clients, volunteers and SSAFA colleagues face-to-face.
• Reliable attitude, staying connected with your Branch and/or Community Engagement Manager about your availability.
• Access to public transport or a car to get to events if necessary.
• Basic IT skills would be an advantage.

What's in it for you

• Use your skills, knowledge, and life experience to benefit others and make a difference.
• Give tangible and practical support to your local branch by raising awareness of SSAFA.
• Support from your local SSAFA branch and SSAFA Community Engagement Manager.
• Experience, training and skills that you can highlight on your CV and in job interviews.
• Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!

Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment.

We are seeking an organised and enthusiastic Volunteer Recruitment Officer to utilise their excellent administrative and personal skills to advertise for, shortlist and onboard new volunteers.

Location: Remote (although ability to join occasional face-to-face training and meetings in Bounds Green desirable)

About Bounds Green Food Bank: 

Open since June 2020, we serve over 4,600 children and adults in the community. We are committed to improving lives by providing food and essential household items to build a healthy, hunger-free tomorrow. We strive to promote social inclusion by supporting people who find themselves in crisis where they need assistance to feed themselves and their families.

The role: 

• Liaise with different team leads to create enticing job descriptions for new volunteer roles

• Post and manage volunteer adverts on different recruitment websites like Indeed, Charity Job and Third Sector Jobs

• Review applications and shortlist suitable applicants, which will include speaking with them to answer questions and collaborating with the relevant team lead to organise interviews or opportunities to visit us to learn more

• Update the database with applicant contact points and recruitment progress

• Support with onboarding new volunteers, e.g. ensuring they have completed the relevant registration forms, provided any necessary documents,and are able to join our on-line communities. 

Person specification: 

• Excellent written and verbal communication in English

• Fantastic organisational skills

• Experience in administrative or recruitment roles desirable but not essential

• Willing to learn about what we do and why, to engage applicants to join us

Benefits:

• Give back to the community - one of the NHS’ 5 Ways to Wellbeing!

• Upskill on a range of topics, e.g. customer service, interpersonal skills, organisational abilities and health and safety

• Gain a sense of community and meet the huge team of volunteers

We are seeking a reliable and detail-oriented HR Assistant to support our recruitment and volunteer coordination processes. In this role, you will work closely with the HR & Recruitment Officer to help deliver an efficient and inclusive recruitment experience, from advertising roles through to onboarding new volunteers.

A key part of this role involves maintaining accurate records within our CRM system to support recruitment and onboarding activities.

This is a great opportunity to gain hands-on experience in HR and recruitment within a grassroots charity environment.

Hidayah is a UK-based charity that supports LGBTQI+ Muslims by creating safe, inclusive spaces and promoting wellbeing, inclusion, and social justice.

Key Responsibilities

You will support a range of recruitment and administrative activities, including:

• Assisting with the creation and posting of job adverts and volunteer opportunities
• Supporting recruitment activities, including screening applications and scheduling interviews
• Maintaining accurate candidate and volunteer records using the organisation’s CRM system
• Assisting with onboarding tasks such as collecting documents and reference checks
• Supporting the development, review, and organisation of HR policies and procedures
• Contributing ideas and initiatives that help promote a positive and inclusive workplace culture
• Communicating professionally with applicants and volunteers via email and other platforms
• Updating and organising documents within shared systems such as Google Drive
• Supporting inclusive, fair, and transparent recruitment practices
• Attending monthly check-in meetings with the HR & Recruitment Officer
• Assisting with general HR and administrative tasks where required

• Person Specification

• Essential Criteria

• Strong organisational and administrative skills 

• High level of attention to detail 

• Ability to handle sensitive information with confidentiality and professionalism 

• Good written and verbal communication skills 

• Confidence using Google Workspace (Docs, Sheets, Drive) 

• Ability to manage time effectively and meet deadlines independently 

• Commitment to equality, diversity, and inclusion 

• Alignment with the values and mission of Hidayah LGBTQI+ 

• Desirable Criteria

• Experience using CRM systems or applicant tracking systems 

• Previous experience in recruitment, HR, or volunteer coordination 

• Understanding of inclusive recruitment and accessibility best practices 

• Awareness of challenges facing LGBTQI+ Muslims and other marginalised communities 

• Experience working or volunteering within a charity or community-based organisation 

• Time Commitment

• This is a flexible voluntary role that can be carried out alongside other commitments, provided agreed tasks are completed on time.

• Minimum of 2 hours per week, with the opportunity to contribute additional hours if available 

• Flexible working schedule 

• Attendance at a monthly check-in meeting 

• Benefits of Volunteering

• Make a meaningful impact within the LGBTQI+ Muslim community 

• Be part of a values-driven organisation promoting inclusion and social justice 

• Gain hands-on HR and recruitment experience 

• Develop professional, organisational, and interpersonal skills 

• Expand your professional network 

• Receive a reference for your CV

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

What does the role involve?

Working in ever changing environment Active Response Volunteers respond to demands across a site. The role is very varied and involves:

• Helping staff prepare documents at essential times, including creating and printing

• Helping staff with basic information entry and calls

• Helping set up and maintain meeting rooms

• Helping collect/deliver items between teams and nearby sites

• Surge support during event days at the Head office

 • Keeping things organised on the go such as keeping the kitchen area clear, supporting sustainability actions like switching off lights

• Supporting staff with lunch and refreshment runs

• Supporting staff with simple wellbeing initiatives that help break the day via active response initiatives

• Attend a site meeting every 3 months with staff regarding site updates and contribute to ideas for active response volunteering solutions.

• Help develop awareness of the new active response service and proactively find tasks too.

• There may also be opportunities to get involved in other areas of the Trust’s work, including our NHS careers

Exclusions:

• Volunteers will not carry out clinical duties (i.e. doing the tasks which the staff have been trained to do.

• Supporting patients directly (this role is based in the Head office where direct patient care is not delivered).

• We won’t ask you to carry heavy loads

What skills and qualities do you need?

West London NHS Trust is committed to equal opportunities and welcomes applications from all sections of the community. We are looking for volunteers who are:

• Can do approach and comfortable supporting a new service starting from scratch

• Have a good level of fitness as the role requires lots of walking

• Understand and comply with confidentiality requirements (training on data protection offered)

• Friendly and approachable

• Reliable and willing to help

• Comfortable supporting different teams and tasks

• Able to follow guidance from staff

• Able to work as part of a team

• Organised and able to complete tasks efficiently

• Volunteers are expected to uphold Trust core values (Togetherness, Responsibility, Excellence, Caring) and NHS policies

What we can offer you: 

• A full induction, training or brief to your role

• On-going support and guidance from a designated member of staff

• The opportunity to develop your personal and professional skills

• The opportunity to get involved in other areas of The Trust’s work, including NHS careers

• Provide you with a uniform

• Reimbursement of reasonable expenses

• The opportunity to contribute to our mission supporting outstanding patient care. 

RSPCA Finchley, Golders Green, Hendon & District Branch

We are looking for an enthusiastic and passionate individual who can devote their time to volunteering with us as a Volunteer Coordinator, helping specifically to recruit, train and retain volunteers across the branch.

This role focuses on building and strengthening the branch’s volunteer base, enabling us to deliver vital local animal welfare services while ensuring our charity shops operate efficiently and effectively.

Current Volunteer Roles

• Cat Fosterer
• Charity Shop Assistant

Roles We Are Looking to Develop

• Trap, Neuter & Return (TNR) Volunteer
• Volunteer Driver
• Social Media Volunteer
• Online Sales (eBay/Vinted) Volunteer
• Fundraising & Events Volunteer

Key Responsibilities

• Writing and reviewing clear volunteer role descriptions in collaboration with managers and coordinators
• Advertising and publishing volunteer opportunities across appropriate platforms
• Processing and responding to incoming volunteer applications
• Matching volunteers to roles that suit their interests, availability and strengths
• Ensuring role-specific training is completed
• Supporting managers and coordinators with the induction of new volunteers
• Creating and maintaining a positive, inclusive and supportive environment for all volunteers
• Monitoring volunteer engagement and identifying ways to improve retention
• Acting as a key point of contact for volunteer-related queries & assist with management of the volunteer inbox

Skills & Experience Needed

• Strong organisational and time management skills
• Confident communication skills (written and verbal)
• Ability to work collaboratively with managers, coordinators and volunteers
• Good administrative skills and attention to detail
• Ability to maintain confidentiality and handle personal information appropriately
• Comfortable using email, basic IT systems and social media platforms
• Friendly, approachable and supportive manner
• Able to motivate and engage people from diverse backgrounds
• A passion for animal welfare and commitment to the values of the organisation

Personal Qualities

• Enthusiastic and proactive
• Reliable and self-motivated
• Empathetic and patient
• Solution-focused with a positive attitude

Commitment

Flexible, approximately 4 hours per week. Some occasional evening or weekend involvement may be required to support recruitment events or volunteer inductions.

How to Apply:

If you’ve got the drive and compassion to volunteer with the RSPCA and are passionate about improving animal welfare, we’d love to hear from you!

Please visit our website to learn more about what we do.

We hope you are interested in volunteering for the Finchley, Golders Green and Hendon Branch.

Join us in making a real difference to the lives of animals in need.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and depending on the position, you may need to sign an agreement and undergo specific training before starting the role.

Job Title: Personal Assistant                                                                         

Reports To: Department Manager 

Location: Remote

Employment Type: Volunteer (12 hours/week for 6 months)

About the Project – “Solta o Jogo”
“Solta o Jogo” is a vibrant cultural competition and festival celebrating Brazilian heritage through Capoeira, music, dance, acrobatics, and a Brazilian arts & crafts fair. Hosted at Kingston University Townhouse, the event invites the community to participate in free performances, workshops, and exhibitions promoting cross-cultural understanding.

As part of this initiative, we are seeking a Personal Assistant to support daily coordination, scheduling, and communication tasks across departments. This remote volunteer opportunity is ideal for someone who is detail-oriented, proactive, and looking to gain experience in nonprofit administration while contributing to a meaningful community-driven programme. 

Position Overview:
The Personal Assistant will be responsible for organising meetings, managing calendars, supporting internal communications, and assisting in day-to-day administrative operations. This role plays a vital part in ensuring smooth coordination between teams, and offers autonomy, flexibility, and mentorship opportunities for someone looking to develop or apply their administrative and organisational skills in the Third Sector.

Key Responsibilities:

Administrative Support & Coordination:

• Manage meeting schedules, appointments, and internal calendars.

• Organise virtual events, staff briefings, and team check-ins.

• Support in planning and executing internal conferences or training sessions.

Data & System Management:

• Maintain and update internal databases and contact lists.

• Implement and uphold procedures and administrative systems.

Staff Liaison & Communication:

• Act as a point of contact between managers and teams.

• Assist in internal communications and task follow-ups.

General Administrative Tasks:

• Contribute to internal meetings with updates and suggestions.

• Provide ad hoc administrative support to leadership and teams as needed.

Required Qualifications:

Education:

• No specific degree required, but relevant administrative or office support experience is preferred.

Experience:

• Prior experience as an administrative or personal assistant is an advantage.

• Familiarity with coordinating meetings, managing data, or supporting organisational logistics.

Skills:

• Strong written and verbal communication.

• Excellent organisational and time-management abilities.

• Proficiency in Microsoft Office, particularly Word and Excel.

• Proactive, professional, and able to work independently or collaboratively.

• Strong team player with attention to detail.

Benefits:

• Gain valuable administrative and coordination experience in the nonprofit sector.

• Receive support and mentorship to build confidence and skills.

• Work flexibly in a fully remote setup with a collaborative team.

• Build your network within a mission-driven cultural organisation.

• Reimbursement of local travel expenses (if in-person support is required for specific events).

Equality Statement

Quilombo UK is committed to fostering an inclusive and diverse environment. We promote equal opportunities in line with the Equality Act 2010. Discrimination of any kind will not be tolerated, and we encourage applications from individuals of all backgrounds.

Watford and Three Rivers Refugee Partnership operates in the borough of Watford and Three Rivers district, providing support to refugees and others without status in the UK. The partnership has a full-time caseworker and two part-time support staff in addition to around 80 volunteers. It currently serves around 350 families and individuals.

The charity provides:

· A weekly drop-in session – currently Tuesdays 11:00-13:30 – for existing and new clients to see us

· Casework supporting applications for leave to remain and related issues

· A weekly social hub – concurrent with the drop-in – for any client to join us for company and activities

· Education for our clients, mainly in the English language but including help with literacy and numeracy.

The operations manager will be responsible for the day-to-day management of the charity, reporting to the committee and trustees, ensuring the organisation runs efficiently and resources are used effectively to achieve its mission.  They will provide a line management and mentoring role for the case worker and office administrator. The successful candidate would have had managerial experience, possibly in the charity, education, healthcare or related sectors. The role is a part time one – expected to average 2 days per week, and likely to suit someone retired from employment.

Specific roles for the operations manager are:

· Support of communication within the charity

· Supervision of the weekly (currently Tuesday, 11:00am-1:30pm) welcome desk, drop-in, social hub and casework operation

· Line management of our full-time caseworker and part-time office manager

· Support of elements of casework by allocating other volunteers, logistics etc.

· Making day-to-day decisions within agreed scope, for management of the charity

· Report to the committee (including trustees) at its regular meetings with status of cases and requests for decisions

· Advising the committee in developing the charity, helping work on core mission, vision and strategy.

· Working with our fundraisers to provide required information and guidance where needed.

The successful candidate would have experience in:

· Proven organisational and multitasking skills

· Knowledge and experience of regulatory requirements to ensure compliance (e.g. GDPR etc)

· Ability to build and maintain relationships with internal and external stakeholders

· Management of staff and volunteers

· Working with a volunteer committee and trustees

· Development of a business, charity or equivalent organisation

Why we want you

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to – no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team! You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

What you will be doing

• Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
• Understanding peoples’ support needs and gathering information to assess their circumstances
• Typing written case reports to apply for financial assistance
• Sign-posting to services providing specialist support, such as mental health or housing support
• Keeping beneficiaries and the SSAFA regional office up to date with progress

The skills you need

• Friendly and approachable
• Great written and verbal communication skills
• Non-judgemental
• Reliable
• Basic IT skills

What's in it for you

• Use your skills, knowledge, and life experience to benefit others
• Be part of a friendly and supportive SSAFA team
• Develop your experience and skills which you can highlight on your CV and in job interviews
• Access a range of training and learning opportunities

 Disclaimer

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

Help older people claim welfare benefits through home visits, form-filling and friendly support.

About Us

Age UK Buckinghamshire is a local, independent charity and part of the wider Age UK Network. We support older people across the county through vital services including befriending, information and advice, dementia support, practical help at home, and welfare benefits support - helping people stay independent, connected, and supported.

Our work is more important now than ever. Many older people face growing challenges such as the rising cost of living, social isolation, and difficulty accessing support. 

As demand for our services continues to increase, community support is essential to help us reach more people in need. By raising awareness of what we do, we can ensure that older people know where to turn for help, and inspire others to support our work through volunteering, fundraising, and partnership.

What do Welfare Benefits Volunteers do?

Help older people boost their income by becoming a Welfare Benefits Volunteer.

Many older people face financial difficulties because they are not claiming all the welfare benefits they are entitled to. At Age UK Buckinghamshire, we support older people to access the benefits they deserve by offering personalised advice and practical help.

Our trained volunteer advisors visit people in their own homes to guide them through the claims process, completing benefit forms on their behalf and ensuring applications reflect their individual circumstances.

Following full training, you will be matched with clients for one-off home visits, usually lasting one to two hours. Along the way, there’s often time for a friendly chat, and perhaps a cup of tea, while making a real difference to someone’s quality of life.

What skills does a Welfare Benefits Advisor need?

• Empathy and patience with older people
• A professional, friendly and approachable manner
• Attention to detail and good record-keeping skills
• A non-judgemental approach
• Willingness to learn about older people’s benefits

What training do we provide?

Successful applicants complete 2 training sessions covering the needs of older people and welfare benefits.  At the end of this initial training, you will be “buddied” with one or more experienced volunteers, first as an observer and later as an advisor until you have the knowledge and confidence to undertake one-to-one visits.

How much time do we expect you to give?

Once trained, you can commit to as many or as few visits per week as you wish. Each visit takes, on average, about 1 – 2 hours.  There are quarterly meetings that provide support and additional training days from time to time to keep up with new legislation.

What is our commitment to you?

• We will provide initial and ongoing training to help you develop your knowledge and skills.
• We will continue to support you in your role, providing information and advice as necessary.
• We will discuss with you any problems you may have with your role, or any concerns we have.
• We will reimburse reasonable, approved out of pocket expenses.

Job description:

"We are looking for 10 volunteers to join our volunteer human resource programme and gain real world experience in your chosen field. While we only have 10 vacancies available through this programme, other options are available if your skills match our criteria".

About the Volunteer Programme:

The HR Programme Coordinator plays a pivotal role in driving the success of our flagship professional development initiative. This volunteering role is responsible for managing the end-to-end execution of the HR programme, ensuring seamless coordination between participants, Heads of Department (HoDs), and stakeholders. The ideal candidate will combine exceptional organizational skills with a passion for fostering professional growth, ensuring participants remain engaged and supported throughout their development journey.

Key Responsibilities of the sucessful volunteer:

Programme Management

• Oversee the effective implementation of the HR programme, ensuring alignment with organisational goals.
• Welcome participants to the programme, providing orientation materials and clarifying expectations.

Participant Support & Progress Tracking

• Conduct initial skills assessments to identify individual development needs.
• Monitor and document participant progress, providing regular updates to stakeholders.
• Schedule and coordinate meetings between participants and their respective Heads of Department (HoDs).

Coordination & Communication

• Manage day-to-day operations, including scheduling sessions, sending reminders, and maintaining programme documentation.
• Serve as the primary point of contact for participants, addressing queries and resolving issues promptly.

Engagement & Feedback

• Design and organise feedback sessions to gather insights from participants and HoDs, using data to refine the programme.
• Develop strategies to ensure active engagement (e.g., interactive workshops, milestone celebrations).

Reporting

• Prepare progress reports for senior leadership, highlighting achievements, challenges, and recommendations.

Required Skills of a successful volunteer:

• Keen Eye for Detail: Ability to manage complex schedules, track progress meticulously, and maintain accurate records.
• Excellent Communication Skills: Strong written and verbal communication to liaise effectively with participants, HoDs, and stakeholders.
• Relationship Building & Networking: Proven ability to foster trust and collaboration across departments.
• Organizational Agility: Skilled in multitasking, prioritization, and meeting deadlines in a fast-paced environment.
• Problem-Solving: Proactive approach to addressing challenges and improving programme delivery.

Preferred but not essential:

• Experience in coordinating professional development programmes or similar initiatives.
• Familiarity with data analysis to assess programme effectiveness.

Job Types: Part-time, Volunteer

Benefits:

Work from home

Application question(s):

• Are you sure you can commit to this being a non-paid role?
• Can you commit to 16 weeks?
• Do you have access to personal PC or laptop?

Work Location: Remote