476 Advice service manager jobs

Job Title:Freelance Facilitator

Reporting to: Senior Programme Lead

Location:Staffordshire, Nottinghamshire and the North East (particularly Newcastle and Sunderland)

Salary:£120 per day (including travel) plus £25 to attend meetings with a school (if required) and £50 for attending half day training or £100 for full day training. Expenses can also be claimed for programme snacks and travel to training.

One-year contracts might also be available.

Power2 is a fast growing and energetic children and young people’s charity that has supported 30,000 young people since 2001.  We are based in the North West of England and London and deliver early-intervention asset-based programmes to children and young people who have mental wellbeing challenges and are disengaged from school and more widely. We are well-known for our accredited Teens and Toddlers programme.

We believe every child and young person deserves the opportunity to thrive, even when things get tougher. We support young people to get the most out of their education by helping them to improve their mental health and wellbeing and develop their skills. We inspire young people who are at significant risk of school exclusion to re-engage and fulfil their potential at school, at work and in life.

We are seeking Freelance Programme Facilitators to join a pool to deliver our programmes in Staffordshire, Nottinghamshire and the North East. Supported by our Programme Development Manager with training and resources you will help children and young people who are experiencing vulnerabilities and disadvantages improve their wellbeing, re-engage with school and learning, build networks and access opportunities.

Programme Facilitators work with significant autonomy and authority. They must embrace responsibility and are accountable for their work. They work collaboratively alongside young people, operating as a mentor as they empower young people to develop self-esteem, become resilient and engage with school and their own future. They give each young person the time, the confidence and skills to engage with their education.

You will work in schools and community settings to support young people and their families to ensure that at-risk children and young people make the most of their potential and improve their life chances. Work will include 1:1 support and delivery of Power2’s core programmes.

If you are interested in applying for this position, please submit a CV and expression of interest. Your expression of interest should be no longer than two pages of A4 and must cover:

· Where you are based

· How your skills and experience match the role

· Two references

· Your DBS status

The successful applicants will be required to undergo an enhanced DBS check (child workforce) and provide details of two referees.

Prostate Cancer Research (PCR) is a research and patient engagement organisation dedicated to creating a future where prostate cancer no longer threatens lives. Through research, innovation, policy & advocacy, and patient empowerment, we work to accelerate breakthroughs in prevention, diagnosis, treatment and care, while ensuring that the benefits of progress reach every community affected by the disease. Our goal is simple: to detect prostate cancer earlier, improve outcomes, reduce inequalities and transform the future of care for all men affected by prostate cancer.

Ready to build the campaigns that bring thousands of new supporters to the fight against prostate cancer?

At Prostate Cancer Research, we're making huge strides. Our supporter base has quadrupled in the last two years, our campaigns are making national headlines, and we have just secured board approval for a significant new investment in individual giving.

We are looking for an ambitious Individual Giving Executive to take real ownership of campaign delivery, running acquisition activity from brief to results, and building the supporter journeys that turn a first gift into a lasting relationship.

This is a hands-on delivery role with genuine scope to grow. You will not be waiting for permission to test something. We're looking for someone who wants to own campaigns, learn fast from what the data tells them, and see the direct line between their work and better outcomes for patients.

Your Mission:

• Take end-to-end ownership of individual giving acquisition campaigns across paid social, paid search, email and offline appeals.

• Design and build the welcome, impact and upgrade journeys that new regular givers experience in their first year, and beyond.

• Develop and deliver the activity that turns campaigners, petition signers and event participants into committed supporters.

Why Join Us?

• This is a new, investment-funded role for impact, with a clear remit and visible results from day one.

• We are committed to your professional development within a supportive team. You will start with a clear focus, and as you grow there will be scope to broaden into other areas of IG and shape your own specialism.

• We value our people. Enjoy flexible working, private BUPA healthcare, a competitive pension, thank you staff bonus, and more.

If you're a fundraiser who thrives on delivery, wants ownership of your own campaigns, and wants to fight prostate cancer, we encourage you to apply.

Key Responsibilities

The responsibilities below reflect where the role will focus in its first year. Individual Giving is a growing team working to Agile principles, so priorities will develop over time. We would expect the postholder to support colleagues across Public Fundraising as needs change, and to shape their own areas of specialism as they grow in the role.

Campaign Delivery and Acquisition

• Take end-to-end ownership of assigned individual giving acquisition campaigns, from brief and creative development through to build, launch, optimisation and evaluation.

• Deliver lead generation activity across paid social, paid search and email, working with our digital consultants and agency partners on execution.

• Support the delivery of integrated campaigns where conversion takes place by telephone or mail, briefing our telemarketing partner, managing lead flow, and monitoring lead quality and volume.

• Deliver cash appeals across email, direct mail and digital, taking a named lead role on agreed appeals within the annual cycle.

• Test and optimise creative, audiences, landing pages and asks, maintaining a clear test log and sharing what we learn across the team.

• Monitor campaign performance against CPL, CPA, response rate and ROI targets, reporting on results and flagging where reallocating budget would improve returns.

• Contribute to the testing and rollout of new fundraising propositions as they emerge from our proposition development work.

• Track campaign spends against budget, raise purchase orders, and support reforecasting.

Supporter Journeys, Retention and Upgrade

• Design, build and implement the welcome journey for new regular givers, covering the welcome pack, thank-you contact and automated email sequence.

• Plan and deliver structured upgrade activity and other asks to regular giving and cash supporters, working with agency partners where telephone delivery is used.

• Contribute to reducing first-year attrition and increasing average gift value against agreed targets, reporting on retention by cohort and upgrade take-up and taking learnings forward.

• Work closely with the Team so that journeys are practical to deliver, with reactive supporter contact and fulfilment considered.

Cross-Sell and Collaboration

• Develop and deliver cross-sell activity that introduces supporters from one part of our fundraising to another, for example inviting campaigners, petition signers, community fundraisers and event participants to give regularly.

• Support legacy and in-memory promotion by embedding appropriate messaging within acquisition and supporter journey communications.

• Work with Agile principles in mind, planning and delivering collaboratively.

• Provide cover and support for colleagues across Public Fundraising during periods of peak activity, absence or change, and deputise for the Individual Giving Manager where required.

Data, Compliance and Ways of Working

• Maintain accurate campaign and supporter records within our CRM system (Access CRM), and brief data selections and segmentation accurately.

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, as well as the Fundraising Code of Practice.

Skills and Competencies

Our ideal candidate would have the following:

• Demonstrable experience delivering direct marketing or individual giving campaigns end to end, within a charity, agency or comparable commercial environment.

• Hands-on experience setting up and managing campaigns in Meta Business Suite and/or Google paid advertising, and in email marketing platforms such as Mailchimp.

• Experience planning, building or contributing to supporter journeys, welcome programmes or automated email sequences.

• Comfortable working with campaign data and reporting against metrics such as CPL, CPA, response rate and ROI using tools such as Google Analytics 4 (GA4), and within Excel, and using results to make decisions.

• Strong written communication, with the ability to write and brief compelling fundraising copy that motivates and inspires.

• Experience briefing and working alongside agencies, consultants or external suppliers to deliver activity to deadlines.

• Ability to manage multiple concurrent campaigns and priorities in a busy environment, with excellent attention to detail.

• A collaborative and innovative mindset with a desire to test, learn, and work cross-functionally.

• Comfortable in a changing environment where priorities shift, and willing to take on new areas as the team's needs and your own development require.

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising.

Desirable:

• Experience of regular giving retention, upgrade or reactivation activity.

• Experience of telemarketing or direct mail campaigns, including briefing agencies and managing data selections.

• Experience working with a CRM system, particularly Access CRM, and with donation platforms such as Fundraise Up.

• Knowledge of WordPress website optimisation and landing page build, or a strong desire to learn.

• Experience working within Agile project management frameworks.

• Ability to utilise and integrate AI tools and workflows such as Microsoft Copilot including agents to improve effectiveness, efficiency and outcomes where appropriate.

How To Apply

Please apply by submitting your CV and a short supporting statement (maximum 300 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.

There will be a two-stage interview process. The first interview will be online via Teams, and the second will be an in-person interview at our office in London. There may be a test and a question to prepare for in advance of either interview stage should your application be taken forward. The deadline for applications is Friday 18th September 2026 with first round interviews scheduled to take place w/c 28th September 2026.

For more information about the role, please contact our hiring team at the email provided in the full job description for an informal chat.

For more information about our organisation, visit the Prostate Cancer Research website, the Prostate Progress webpage and the PCR online patient resource, The Infopool.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

Are you passionate about empowering young people to break down barriers, gain independence, and achieve their career goals?

Volunteer Centre Kensington & Chelsea (VCKC) is looking for a dedicated Stepping Stones: XP Officer to join our team. In this delivery-focused role, you will provide person-centered, strengths-based support to young people aged 16–25 who identify as having Special Educational Needs or Disabilities (SEND).

You will manage a small, targeted caseload, guiding participants through their journey from building initial confidence to securing inclusive volunteering placements, work experience, and paid employment.

Key Responsibilities

• 1-to-1 Caseload Support: Co-design realistic action plans, identify reasonable adjustments, and deliver tailored employment and volunteering readiness support.

• Brokerage & Employer Engagement: Build strong relationships with local employers and volunteer-involving organisations to source safe, accessible placements.

• Practical Guidance: Assist participants with CV writing, application forms, and work-readiness skills tailored to their unique needs.

• Placement Monitoring: Provide light-touch, SEND-informed support to both participants and hosts to ensure placements are successful and sustainable.

• Network & Resource Mobilisation: Connect clients with external support services, training opportunities, and grants for work clothing or tools.

What We Are Looking For

• Relevant Experience: Proven track record of supporting young people (aged 16–25) or adults facing barriers to work, particularly those with SEND.

• Strengths-Based Approach: Ability to deliver empowering, direct 1-to-1 support that builds confidence and self-advocacy.

• Relationship Building: Experience working alongside employers and community organisations to champion inclusive practice.

• Organisational Skills: High-level administrative abilities to manage time, maintain accurate client data, and handle record-keeping effectively within a part-time role.

• Values-Driven: Strong commitment to safeguarding, equality, inclusion, and the values of VCKC.

(Note: Appointment is subject to a satisfactory Enhanced DBS check).

How to Apply

To apply, please submit your CV and a cover letter detailing how your experience meets the criteria outlined in the person specification.

Are you someone who stays steady in moments of crisis, brings empathy to tough conversations, and adds creativity to community spaces?

We are launching an exciting new service which will aid in de-escalating individuals in a state of crisis which is excaberated or influenced by gambling related behaviours,and we’re looking for a Support Worker ready to make a meaningful impact.

What You'll Do

• De‑escalate mental health crises linked to gambling behaviours with calm, confidence and compassion

• Hold your own caseload, offering bespoke 1:1 support around gambling, mental health, finances, housing and more

• Co‑produce psychoeducation workshops exploring root causes of gambling harm

• Create safe, meaningful peer‑led spaces for affected others and loved ones

• Engage in outreach across Hounslow, connecting communities to support

• Collaborate with NHS, Public Health and internal teams to deliver integrated care

• Ensure accurate documentation and safeguarding practice, aligned with policy and legislation

• Finalise case reports with clear preventative outcomes and insights

What We're Looking For

You’re autonomous, creative, and calm under pressure. You’ve worked in mental health and addiction settings. You bring empathy, flexibility, and a non‑judgemental approach to every conversation.

• Minimum of 1 year working in mental health services

• Minimum of 1 year working with those impacted by addiction

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

Benefits of working with us

• Contributory pension — A solid pension that supports your future while you support others

• Generous annual leave — 25 days plus bank holidays, rising each year up to 30 days

• Mind Mental Health Day — a day off for your birthday  

• Perkbox wellness hub — Rewards, discounts and wellbeing tools to keep you feeling your best

• Cycle to Work — Save money, stay active and make your commute greener

• Flexible working — Balance life and work with supportive flexibility

• Employee Assistance Programme — Free counselling and confidential support whenever you need it

• Paid medical appointment time — Take care of your health without losing pay

• Training & development — Grow your skills with ongoing learning and professional support

• Mind Federated Network resources — Access shared training, expertise and tools from the wider Mind community

Please find a full JD and Person Specification attached to the ad. 

We are recruiting for a Children and Young People’s Independent Sexual Violence Advocate (ChISVA) to support and empower young survivors of sexual violence and abuse.

The ChISVA will provide information, support, advice and advocacy to children and young people who have experienced sexual assault or sexual abuse in Cambridgeshire and Peterborough. The post holder will deliver child-centred support to young survivors and non-abusing care givers around criminal justice processes, wellbeing, education and safety, while ensuring child protection procedures are followed at all times.

The post holder will work closely with other agencies such as Social Care, the Police, Education, the Crown Prosecution Service (CPS) and voluntary sector organisations to ensure that children and young people are kept safe and are well supported. They will prioritise, assess, plan, evaluate and deliver all relevant aspects of support to an agreed and expected high standard.

This post is part of a countywide ISVA team providing a pro-active service to children, young people and adult survivors of sexual violence and abuse, within and outside of the criminal justice system.

For more information and to apply for the role, please click on the 'Redirect to Recruiter' button to visit our website where you will find all the documents and details required.

Senior People Business Partner – 6 Month Maternity Cover

We are seeking an experienced Senior People Business Partner to provide strategic HR leadership, expert advice and support across a complex organisation.

Salary: £60,000 pro rata
Contract: 6-month maternity cover
Hours: Full time, 36 hours per week with flexible core working hours
Location: London – hybrid working, with Wednesdays in the office
Closing date: Applications and CVs will be reviewed on a rolling basis, with interviews taking place as suitable candidates are identified.

About the role

This is an excellent opportunity for an experienced Senior People Business Partner to join a high-profile organisation and work closely with senior leaders across a varied and complex environment.

You will provide a proactive, strategic people partnering service, supporting leaders and managers with organisational priorities while ensuring effective people management and a positive employee experience.

Key responsibilities will include:

• Partnering senior leaders and managers on strategic and operational people matters
• Leading and supporting organisational development, change and restructuring programmes
• Managing complex and high-level employee relations cases, including dismissal and appeal
• Building constructive relationships with trade union representatives
• Coaching and challenging managers to strengthen leadership and people management capability
• Identifying workforce trends, risks and opportunities and providing pragmatic solutions
• Supporting workforce planning, talent management and succession planning
• Using people data and management information to inform decision-making
• Developing and reviewing people policies, procedures and working practices
• Line managing and supporting colleagues within the People team

About you

You will be an experienced HR/People professional with a strong track record of operating at Senior Business Partner level within a large or complex organisation.

You will bring substantial generalist HR experience, including managing complex employee relations matters and advising senior stakeholders on sensitive people issues.

Experience within a unionised environment is highly desirable, and candidates with experience of working within the public sector or a similarly complex, highly governed organisation would be particularly well suited.

You will also have:

• CIPD Level 5 or equivalent relevant experience
• Strong knowledge of UK employment law and HR best practice
• Experience of organisational change, restructuring and people projects
• Excellent influencing, coaching and relationship-building skills
• The confidence to challenge constructively at senior level
• Strong analytical and organisational skills
• A collaborative, pragmatic and people-focused approach

About the organisation

You will be joining a nationally recognised organisation with a strong public purpose and commitment to creating an inclusive, welcoming and high-performing workplace.

The organisation employs a diverse workforce and offers an interesting and complex People environment, making this an excellent opportunity for someone who enjoys combining strategic business partnering with hands-on senior HR support.

Other roles you may have experience of could include: Senior HR Business Partner, HR Business Partner, People Business Partner, Senior People Partner, HR Manager, Senior HR Manager, Employee Relations Manager, People and Culture Business Partner, Strategic HR Business Partner or HR Consultant.

Do you have a passion for empowering young people and creating safer communities? Crimestoppers is seeking an enthusiastic and proactive Fearless Youth Coordinator to lead the delivery of its Fearless and Bystander Approach programmes across South Wales, helping young people understand the issues affecting them and make informed decisions about reporting crime. You will work directly with young people to address key issues such as violence and serious organised crime, while also evaluating programme impact, supporting awareness campaigns, developing resources and identifying opportunities to expand the reach of the service. With a strong focus on safeguarding, collaboration and community engagement, this role offers the opportunity to make a lasting difference to the lives of young people across South Wales.

Please read the full job pack, before submitting your CV and covering letter.

FTC until March 2027 | Full time | Based in South Wales (Swansea, Neath Port Talbot, Bridgend, Merthyr), with travel| £28,186 | DBS required

Are you looking for a rewarding role within an intersectional feminist organisation? We have an incredible opportunity for a Refuge Support Worker to join Solace Women’s Aid.

Solace exists to end the harm done through gender-based violence. We work to prevent violence and abuse and provide services to meet the individual needs of survivors, particularly women and children.

Our core values reflect our history and were developed in consultation with staff and service users. Feminism and intersectionality are key to our work, and we are committed to the principles of being survivor-led, trauma-informed, empowering, diverse, anti-racist and anti-discriminatory.

About the Service

The Enfield Refuge Service provide emergency accommodation to women and children fleeing domestic abuse and sexual violence. Refuge Support Workers provide emotional and practical support including housing support, legal options, police liaison and guidance around child contact, benefits, financial advice and accessing therapeutic support services.

About the Role

Our Refuge Support Workers provide advice and support to women who have experienced domestic abuse. You will carry out risk and needs assessments, develop support plans and provide key work to women survivors. You should have demonstrable experience of working within this or a similar client group.

About You

You will have an in-depth knowledge of domestic abuse and its impact on women and their children, as well as experience of providing emotional and practical support to victims of domestic and sexual violence.Your experience of managing risk and following case management procedures will be essential to the success of this role.

You have a strong understanding of women’s needs and be able to support them to assess risk, develop safety plans and support them by linking with other agencies. You will have a working knowledge of the available legal remedies, housing, and welfare benefits, as well as experience of providing workshops.

In addition to case management, you will be required to undertake housing management responsibilities including health and safety and maintenance of the refuges. You will have excellent administrative and time management skills.

An in depth understanding of the needs of women and children from diverse backgrounds is essential.

Additional Information

The postholder will be based at our Enfield Refuge, providing on-site support to survivors on a part-time basis (15 hours per week). Given the nature of this role, we are unable to offer hybrid working for this position.

The salary for this post is £11,754 - £12,268 (pro-rata of £29,385 - £30,671 Unqualified)) or £12,268 - £13,049 (pro-rata of £29,923 - £32,623 (Qualified)).

What we can offer you

We provide a comprehensive benefits package to all our employees, including:

• Flexible working
• Focus on learning and development (internal career progression and training)
• Generous holiday entitlement
• Employer pension contribution
• Family-friendly leave and enhanced maternity pay
• Access to Inclusion Networks
• Daily clinical debriefing
• Two paid wellbeing days
• Employee Assistance Programme providing free 24/7 support and advice
• Employee Benefits Platform offering staff discounts, benefits, and savings
• Flow & Restore yoga classes
• Meditation sessions
• Cycle to Work Scheme

How to apply

Please submit your CV and Supporting Statement through the recruitment portal. When applying for this role, kindly highlight in your Supporting Statement how your values, knowledge, transferable skills, and experience align with each point within the following sections of the Job Profile Document:

• Values, Behaviours & Competencies
• Knowledge, Experience and Skills

Solace Women's Aid values diversity, promotes equity, and challenges discrimination. We encourage and welcome applications from candidates of diverse cultures, abilities, perspectives, and lived experiences.

We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay, and benefits. Our Inclusion Networks support staff with protected characteristics and offer inclusive spaces to connect.

We anticipate and provide reasonable adjustments as needed and support employees who acquire a disability or long-term health condition, enabling them to stay in work

This service is run by women for women and is therefore restricted to female applicants under the Equality Act 2010, Schedule 9, Part 1. Section 7(2)(e) of the Sex Discrimination Act 1975 applies. The post is exempt from the Rehabilitation of Offenders Act.

As part of safer recruitment practices, we carry out pre-employment checks including references, Disclosure and Barring Service (DBS) and right to work in the UK checks.

No agencies

The Diocese of Leicester is committed to reducing the overall diocesan Carbon emissions by 2030; aiming to reduce the emissions from energy consumption year on year and to incorporate sustainable working practices across all of our operations.
Are you passionate about sustainability and supporting churches to be open for future generations? We are looking for somebody relational, committed to carbon reduction and adaptable to be our Net Zero Carbon Programme Officer to work with our parishes and their communities, helping to reduce their carbon footprint and ensure church buildings remain sustainable as a place of worship and a resource for the local community.

This is a new fixed-term post made possible by a grant from of The Church of England through their Net Zero Carbon Capacity Building Programme.

In this rewarding role, you will:

• develop positive relationships with key stakeholders within the Diocese, in particular with Parochial Church Councils supporting them in making informed and planned decisions to reduce carbon emissions in their churches and church halls 
• play a key part in enabling the delivery of the NZC targets within Diocesan Environmental Programme (2026-29), by data collection, analysis, reporting, and contributing to setting the annual targets for the programme.
• contribute to delivering communications, training, advice and education needed to progress towards reaching Net Zero Carbon.

What we are looking for

• A relevant degree, equivalent qualifications or relevant experience
• Practical experience and/or knowledge in managing buildings, with a focus on sustainability.
• An understanding of and commitment to working with churches and halls with a range of building construction types to improve their energy efficiency and work towards Net Zero Carbon. 
• Knowledgeable and passionate about environmental issues and climate change.
• Understanding of and confidence working with numerical & technical data. 
• Experience in successful problem solving and project management 
• Excellent skills in interpersonal relationships, negotiation and written and visual communication and presentation
• The capacity to build relationships with colleagues, parish clergy and volunteers, and other stakeholders in the diocese to engage them in working towards Net Zero Carbon for church-owned buildings
• The capacity to work and make decisions independently.
• Good IT skills, including use of Microsoft Office and databases.
• Ability to travel regularly across the Diocese and work flexibly, including occasional evenings and weekends.
• Sympathy with and commitment to the values and mission of the Church of England and the Diocese of Leicester.
• Desirable
• Experience of working with heritage or listed buildings
• Building services professional, relevant degree or professional qualification/s in heritage management, sustainability or project management
• Knowledge of Church of England legislation applicable to Church Buildings

Why Join Us?

• Be part of a new area of work within a collaborative and experienced team.
• Hybrid working with a Leicester office base 
• An opportunity to work with a variety of different communities across Leicestershire, each with its own needs.
• Make a tangible difference to local communities and to caring for and sustaining the environment through supporting the reduction of carbon emissions.
• Generous pension (10% employer contribution) and annual leave (25 days plus bank holidays).
• Opportunities for training, development and professional growth.

For an informal conversation about the role see contact details in general info document.

Closing Date:             Sunday 20th September

Shortlisting date:    Wednesday 23rd September

Interview Date:          Thursday 8th October 

We particularly welcome applications from UK Minority Ethnic / Global Majority Heritage candidates, who are currently underrepresented in our organisation.

The Diocese of Leicester, part of the Church of England, is committed to the safeguarding, care and nurture of everyone within our church community. We follow the Church of England’s Safeguarding Policies and relevant statutory guidance. We believe that safeguarding is everybody’s business.

This post is subject to a Basic DBS check and proof of right to work in the UK. The Diocese is unable to offer a Certificate of Sponsorship.

Customer and Community Engagement Business Partner

Rochdale

£37,326

Permanent, 36.25 hours per week

Our client is looking for an enthusiastic and proactive Engagement Business Partner who is great at building relationships, to work with customers, colleagues and communities across the Borough. 

You will identify and create innovative and new engagement opportunities, helping to strengthen customer influence and driving real and meaningful improvements

About the Role

The Customer Engagement Business Partner plays a key part in their Customer Experience team and reports to the Community Engagement and Investment Manager.

You'll help bring our engagement opportunities to life by developing meaningful opportunities for customers to shape, influence and scrutinise services.

They are keen to increase uptake in our engagement activities so you’ll be comfortable using a variety of communication channels to encourage people to take part. From organising and facilitating engagement events and focus groups, to creating digital content and sharing outcomes, you'll help ensure customer feedback drives continuous improvement.

As part of this role, you will regularly travel across the Borough of Rochdale to engage directly with customers and communities, therefore a full UK driving licence and access to a vehicle insured for business use is essential.  You will be reimbursed for business mileage

What You'll Be Doing

• Supporting the delivery of the Customer Engagement plan
• Creating and delivering meaningful engagement opportunities for customers and our communities.
• Working collaboratively with customers and colleagues to improve services.
• Developing innovative ways for customers to influence, monitor and scrutinise service delivery.
• Building inclusive engagement approaches that encourage participation from a diverse range of customers.
• Facilitating meetings, workshops, focus groups and consultation activities.
• Creating engaging communications content across digital, social media and other channels.
• Monitoring engagement activity and outcomes, ensuring customers understand how their feedback has influenced decisions.
• Supporting colleagues across the organisation to embed customer engagement and involvement into service delivery.
• Using insights and feedback to identify opportunities for service improvement.

About You

You'll be passionate about customer engagement and committed to ensuring they have the opportunity to influence the services that matter to them.

You'll bring:

• Experience in customer engagement, community engagement, customer service or a related field.
• Excellent written and verbal communication skills.
• Strong presentation and facilitation skills, with the confidence to engage a range of audiences.
• Experience of developing positive relationships with customers and stakeholders from diverse backgrounds.
• The ability to manage competing priorities and work effectively across multiple projects.
• Experience delivering and monitoring projects and initiatives.
• A creative approach to communications and engagement, including digital and social media platforms.
• Confidence using Microsoft Office applications, including Word, Excel and PowerPoint.
• Knowledge of customer engagement and participation principles within housing or related sectors.
• A genuine interest in customer engagement, service improvement and social impact.
• Awareness and understanding of the issues affecting customers and communities.

This is a fantastic opportunity to be part of an ambitious programme of engagement at a time when the voices of their customers have never been more important. You'll help shape how our client works with customers, ensuring their experiences and insights influence decision-making at every level.

You'll join a supportive and passionate Customer Experience team where your ideas, enthusiasm and expertise will make a genuine difference to customers and communities across the Borough.

What Do They Have to Offer You?

In addition to a competitive salary, you will benefit from:

• 30 days annual leave plus bank holidays
• Option to buy up to 5 additional days annual leave
• An additional 5 days annual leave after 5 years' service
• Business mileage reimbursement
• Pension scheme with employer contributions matched up to 8%; death in service benefit
• Flexible, smart working arrangements
• Healthcare cashback plan, virtual GP access and subsidised gym membership
• Employee Assistance Programme available 24/7
• Paid volunteering days
• Enhanced family-friendly policies
• Plus, so much more!

We encourage you to apply as soon as possible, as we review applications as they are received and our client may close the advert earlier than indicated.

Diversity, Inclusion & Belonging

Our client is committed to creating an inclusive workplace where everyone feels valued, respected and supported. They operate a Guaranteed Interview Scheme for applicants who declare a disability, as defined by The Equality Act 2010, and meet the role's minimum requirements

Neurodiverse Living Experience Peer Support Worker
Contract Length: Fixed term to 31 March 2029
Hours: Part-time, 22.5 hours (three days) per week
Line Manager: Living Experience Manager
Location: Various sites across Salford
Salary: £24,785 per annum, pro rata
Annual Leave: 27 days per annum pro rata, plus bank holidays

About us

At Mind in Salford, we’re more than a local mental health charity, we’re a community working to ensure no- one has to face mental ill health alone.

Every day, we support people across Salford to improve their wellbeing, build resilience, and create positive change in their lives.

About the Service

Salford Neighbourhood Mental Health Team (SNMHT) is a community mental health service delivered in partnership between Greater Manchester Mental Health NHS Foundation Trust, Mind in Salford, Six Degrees, Wellbeing Matters and START.

The team brings together a range of professionals, including occupational therapy, nursing, recovery work, psychiatry, psychology, peer mentoring and social work. The role will contribute to this multidisciplinary approach by bringing a living-experience perspective into support planning and service delivery.

SNMHT works in a strengths-based way, focusing on people’s skills, aspirations and experiences. Support is designed to help people recover, stay well and remain connected to their communities.

About You and the Role

We are seeking a Living Experience Peer Support Worker who will use living experience of neurodiversity and mental health challenges to offer hope, practical support and recovery-focused encouragement to people accessing Salford Neighbourhood Mental Health Team.

The postholder will work across Salford in community settings, supporting people to identify their strengths, work towards personal goals, improve wellbeing and connect with opportunities in their local communities.

The successful applicant will work alongside Key Workers and other professionals to provide person-centred peer support. They will use their own experience safely and appropriately, maintaining clear boundaries while offering empathy, practical guidance and encouragement.

Application deadline: 5PM on Friday 25 September

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to achieving equal opportunities in employment and the service we provide, and welcome applications from people with lived experience of mental health issues. We encourage applications from everyone, irrespective of age, disability, gender reassignment, race, religion or belief, sexual orientation, marriage and civil partnership and pregnancy and maternity.

We work with children and adults who may be at risk of abuse and therefore everyone is subject to a DBS check (level of check is dependent on the nature of the role) and receipt of two satisfactory references.

No agencies please.

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system, whether in the community or in prisons?Do you have experience successfully engaging with challenging people, such as those with complex needs, those reluctant to discuss their needs, and those who are angry and confused? 

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.
 

About St Giles Trust  

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.Central to our ethos is our beliefthat people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement hold the key to positive change in others. 

The Wise Group is a leading social enterprise working to lift people out of poverty.St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers, including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates). 

About this exciting opportunity 

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes. 

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.

What we are looking for 

• Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project 

• L3 in Advice and Guidance or equivalent 

• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching 

• An ability to work sensitively with clients applying trauma-informed strategies 

• Impressive IT, relationship-building and communication skills, both verbal and written 

Please note this role requires Enhanced Adult DBS checks 

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service,season ticket loan and much more. 

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation. 

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy. 

This is a fixed-term position until 28 February 2027.

37 hours per week / permanent / Monday - Thursday 9am - 5pm; Friday 9am - 4.30pm / Based onsite in Hove, this role also involves regular weekly visits to our properties across Sussex. To support this travel, you will need a full UK driving licence and access to a vehicle.

YMCA DownsLink Group is the leading charity for children and young people across Sussex and Surrey. We offer safe homes, mental health support and trusted advice.

We believe that every child and young person has the right to be safe, heard and to shape their own future. We work alongside them to make that happen.

We are here for children and young people, many of whom face multiple challenges and need our support.

Our Values - we do what’s right, we work with heart, and we build real connections – guide us in all our actions.

We are seeking a proactive, tenant-focused Housing and Compliance Officer to deliver high-quality housing management and property compliance services across our Sussex properties.

Reporting to the Income and Property Manager and working as part of the Asset Management Team, you will play a key role in ensuring our general needs properties are well-managed, compliant with all relevant regulations, and provide safe, secure homes for our residents. This role combines housing management responsibilities with oversight of property compliance, requiring strong organisational skills, attention to detail, and a commitment to excellent customer service.

The role involves overseeing tenants throughout their housing journey, conducting home visits, managing tenancy matters, coordinating repairs, and ensuring properties remain safe, compliant, and meet the Decent Homes Standard.

You will work closely with tenants, contractors, and internal teams to maintain excellent housing services, manage compliance programmes, address damp and mould cases, and ensure adherence to housing regulations and safety standards.

You will also play a key role in safeguarding tenant safety, monitoring contractor performance, supporting income collection, responding to complaints, and championing tenant voice to drive service improvements.

Key areas of responsibility:

• Housing and tenancy management
• Resident engagement and support
• Repairs and maintenance coordination
• Property compliance and health and safety
• Damp, mould and disrepair case management
• Contractor and supplier management
• Income collection and tenancy enforcement
• Customer service and complaint resolution

Please also download the job profile (below), which includes the full role description and person specification.

This is an excellent opportunity for a housing professional with experience in housing management, property compliance, and health and safety. You'll be passionate about delivering high-quality, customer-focused services that make a tangible difference to people's lives and help ensure residents have safe, secure, and well-maintained homes.

Qualifications, Knowledge and Experience

• A minimum of a CIH Level 3 qualification in Housing, Housing Maintenance, Asset Management, Letting and Managing Residential Property, or Housing Practice/Services (desirable)
• We will also consider candidates who can demonstrate significant relevant experience in property compliance, building safety, or health and safety, or who hold a recognised City & Guilds, IOSH, or NEBOSH qualification
• Awareness of the Housing Health and Safety Rating System (HHSRS), or a willingness to develop expertise in this area, to support YMCA DLG's commitment to providing safe, compliant, and high-quality homes
• Significant experience within the social housing sector, ideally in housing management, resident engagement, or customer-focused service delivery roles
• Experience working for a Registered Provider, housing association, local authority, or other social housing organisation
• Demonstrable experience of working within a regulated housing environment, delivering housing management and property compliance services while building positive relationships with residents and stakeholders
• Experience supporting tenancy-related processes, including starter and continuation documentation, to help residents sustain successful tenancies
• Experience of working within a psychologically informed environment and applying trauma-informed approaches is desirable; training can be provided
• Strong experience in auditing, data collection, record management, and maintaining accurate housing management systems
• Experience coordinating and monitoring contractors to ensure works are delivered safely, efficiently, and to the required standard
• Proven ability to engage effectively with residents, contractors, local authority departments, partner agencies, and regulatory bodies
• Experience of income collection, tenancy sustainment, and arrears management within a social housing setting
• Good working knowledge of housing legislation and statutory compliance requirements, including fire safety, gas safety, electrical safety, water safety, and resident access arrangements for compliance works
• Ability to identify, promote, and embed best practice across teams and services

CLOSING DATE: Wednesday 16 September at midnight. 

PLEASE NOTE: We are unable to provide work permits or visa sponsorship for this role, so applicants must already have the right to live and work in the UK independently.

An inclusive workplace We are committed to policies and practices of equity, diversity, and inclusion and to supporting our people to make sure our culture is consistent with this commitment. 

Accessibility If you require assistance or have questions regarding the application process, please do contact us.

YMCA DLG requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. 

Successful applicants will undergo a thorough background screening process, conducted by an accredited third-party provider. This includes an Enhanced DBS check (with Children’s and Adults’ Barred Lists) as well as comprehensive reference and activity checks.

Post purpose

We are seeking an enthusiastic and organised Carer Voice and Engagement Officer to join our team at The Carers' Centre.

This rewarding role will help ensure that unpaid carers have opportunities to share their experiences, influence local services and see the impact of their involvement. Working with adult carers, young carers and young adult carers, you will coordinate participation activities that are welcoming, meaningful and inclusive.

You will build relationships with carers, colleagues and partner organisations, creating opportunities for carers to shape services, raise awareness and contribute to positive change. This is an exciting opportunity for someone who enjoys connecting people, supporting others to build confidence and ensuring lived experience helps drive improvement.

By ensuring participation is inclusive, well organised and genuinely influential, you will help strengthen the voice of carers across Bath and North East Somerset while contributing to the continued development of The Carers' Centre and the wider caring community.

Key responsibilities

Carer Voice and Participation

• Coordinate and support Carers Voice, Young Carers Council and other participation forums.
• Assist in the delivery of age-appropriate engagement activities that build confidence and participation skills.
• Encourage carers from diverse backgrounds to share their experiences and influence services.
• Ensure carers receive feedback about how their involvement has made a difference.
• Support carers to participate in service improvement, consultations and decision-making opportunities.
• Promote meaningful and inclusive involvement across all services.

Engagement and Community Connection

• Build positive relationships with carers, partners and community organisations.
• Coordinate requests for carer involvement from local services and partner organisations.
• Support carers to represent lived experience within local groups, networks and projects.
• Work with colleagues to create accessible and welcoming opportunities for involvement.
• Promote the value and impact of unpaid carers across Bath and North East Somerset.

Communications and Development

• Coordinate participation communications, updates and engagement opportunities.
• Develop positive working relationships with local organisations, community groups, statutory services and partner agencies.
• Support carers to build confidence and develop skills through training and lived experience opportunities.
• Work with colleagues to promote participation and celebrate the difference carers make.
• Encourage involvement from carers who may not traditionally engage with services.

Monitoring, Evaluation and Impact

• Maintain accurate and timely records of all interactions and support provided.
• Collect monitoring data, feedback and outcome information in line with organisational requirements.
• Support the delivery of programme evaluation activities.
• Utilise organisational systems, including Salesforce, to record activity and outcomes.

General

• Adhere to the Carers’ Charter and provide a professional carer-focused information, advice and support service.
• Encourage carers to provide feedback on The Carers’ Centre services and actively participate in shaping future delivery.
• Undertake safeguarding training, adhere to organisational safeguarding policies and follow all safeguarding procedures.
• Take responsibility for ensuring communications and record keeping comply with GDPR and data protection requirements.
• Ensure that you adopt good practice within the Carers Trust network.
• Ensure that you work within The Carers’ Centre policy framework.
• Recognise the importance of fundraising and positively contribute to organisational sustainability where appropriate.
• Undertake any other duties, in consultation with your line manager, as are consistent with the responsibilities of this post.