Advice service manager jobs

Online Community Officer x2
Permanent
Full time (34.5 hours), shift pattern over 7 days 8am-8pm, we are open to a conversation about compressed hours
Location – Home based or split between home and our London Office / Shipley Office  Glasgow office
Salary Range - £29,000 - £32,000

Are you passionate about developing people and motivated by continuous system, process and team improvement? Do you have experience of working with online community groups? If so, this could be the role for you.

Online Community
The Online Community is a peer to peer support network, provided by and for people living with cancer, facilitated by volunteer Community Champions in a safe online environment. As the only Macmillan platform with 24/7 support for people with cancer, open 365 days a year, and with over 80k members, the Online Community is all about fostering and facilitating connections between people, in an anonymous, safe way.

About the role
This role is an exciting opportunity for someone with experience of working within online groups and communities to join our Online Community team to deliver and support high quality services online to people affected by cancer, and other key Macmillan audiences as well as drive peer to peer engagement within the online community.

You will  be responsible for maintaining and supporting high quality service to the online community, supporting members and volunteers, driving engagement between members, moderating posts and online content and responding to help requests, to create a safe and supportive environment for all our members and volunteers. This role covers opening hours of 8am-8pm, 7 days per week on shift rotation, some parts of which will be unsupervised.

About you
The successful candidate will demonstrate the following skills and experience:

• Experience and knowledge of working within online communities and social media
• Good written and verbal communication skills (including the ability to communicate directly with community members and volunteers as well as internally at different levels of the organisation and to different technical abilities)
• Experience of developing, managing and moderating online content
• Good IT skills with experience of setting up web pages, including basic grasp of HTML, use of a CMS or social publishing platform and image optimisation
• Experience of supporting and communicating with customers through email, online and over the phone

In return, we offer a range of benefits including:

• 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days 
• Pension matched up to 7.5%
• 120+ learning and development offers, with access to external professional qualifications
• Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
• Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more

Recruitment Process
Application deadline: 30th September 2025
First interview dates: Monday - Wednesday 6th - 8th October 2025

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.

Please note, we do not generally offer visa sponsorship for this role.

Location: Based in Vincent House.

Purpose of the job: To deliver mandatory training for volunteers and paid trainees and to design and deliver advice training to external organisations to support capacity building within the community. 

The Role

Citizens Advice Enfield is a busy service helping around 6,000 clients a year to solve around 25,000 problems. We are open 5 days a week and currently operate a telephone adviceline triage service from 10am to 4pm Monday to Friday.

Our priority commissioned areas are Benefits, Debt and Housing and we have a small team of caseworkers for each. Appointments are booked through a combination of self-referral via the adviceline and referrals from funded partners.

Role Description

We are looking to take on a Capacity Building Training Officer to join our in-house training and development team which will form part of the wider Human Resources management function/team. You will be responsible for delivering all mandatory learning for volunteers and paid trainees to reach their competence and to design and deliver advice training to external organisations to support capacity building within the community. This will be both in-person delivered training as well as via online platforms.

This role will be working closely with key external stakeholders across the voluntary and community sector as well as internally with the management and supervisor team.

What we give our staff

We offer a range of employee benefits including:

• 30 days annual leave (FTE).
• An employer matched pension contribution currently at 4%
• Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.
• Opportunity for hybrid working following completion of probationary period.

Citizens Advice Enfield is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

WOMEN’S HOMELESS SHELTER WORKER (EVENINGS) 

Team: Night Shelters 

Location: On-site at Glass Door women’s night shelter in West London 

Duration: 1 November 2025 to April 2026

Reporting to: Service Manager – Night Shelters 

Shifts available:  

• 7:00pm to 10:00pm, shifts are available 7 days a week 

Pay: £14.50 per hour 

Job Purpose

As an Evening Women’s Shelter Worker, you’ll be part of the team running Glass Door’s women’s night shelter. Working alongside other staff and volunteers, you’ll engaged with guests throughout the evening, helping to create a safe, calm, and welcoming space where women experiencing homelessness can rest and be treated with dignity. 

You’ll greet guests, support the evening set-up, carry out regular checks around the venue, and offer kind, practical help. When issues arise, you’ll respond calmly — whether that’s offering reassurance, guiding someone through a difficult moment, or addressing challenging behaviour. You’ll record key information so the overnight team and caseworkers can follow up. 

Most evenings are steady and focused on guest support, but there can be moments of pressure. Training is provided so you feel confident and prepared. You’ll finish with a clear handover with the overnight team so the shelter runs smoothly through the night. 

Job Description 

What You’ll Do 

You’ll help make sure the women’s night shelter is safe, supportive, and welcoming for everyone staying with us. This is an on-site, evening role. Your main responsibilities will include: 

• Welcoming and supporting guests – Create a friendly, respectful atmosphere and build positive relationships with guests, volunteers, and colleagues. 

• Welcoming and engaging with guests – Take a proactive approach to being present and approachable throughout the evening, starting conversations, offering support, and helping create a safe and respectful atmosphere. 

• Responding to situations – Manage issues as they arise, such as someone feeling unwell, experiencing emotional distress, or challenging behaviour. This may sometimes mean seeking guidance from the Night Shelter Manager or calling emergency services. Training will be provided. 

• Keep the shelter safe and secure – Follow all safety, security, and health & safety procedures and make sure the space stays tidy and free from hazards. 

• Recording important information – Write clear, accurate shift notes and incident reports (if needed) in our In-Form system so colleagues have up-to-date information. 

• Working as a team – Maintain good communication with the Night Shelter Manager volunteers and other colleagues during your shift. 

• Handover to the overnight team – Participate in a brief, handover meeting at the end of your shift so key information is shared. 

• Training and meetings – Attend occasional in-person training sessions, team meetings, or other activities. You may be assigned brief online training to complete on shift from time to time. 

• Work to a rota – Shifts will include evenings at weekends and on public holidays, so flexibility is important. 

• Help with other tasks as needed – From time to time, you may be asked to help with other reasonable tasks that keep the shelter running smoothly. 

Person Specification

Essential: 

• A genuine commitment to providing a high standard of service and treating everyone with respect, kindness, and dignity. 

• Confidence in handling challenging behaviour calmly and respectfully. 

• Good communication skills, both spoken and written. 

• The ability to carry out manual handling tasks such as moving supplies and equipment. 

• Ability to work well as part of a team and support colleagues. 

Desirable: 

• Experience working with people experiencing homelessness or other vulnerable groups. 

• The ability to speak another language, for example Arabic, Tigrinya, Amharic, Polish, Spanish, French, or Russian. 

• A lived experience of homelessness. 

• An understanding of, and commitment to, trauma-informed care. 

• Relevant training such as first aid, fire safety, conflict de-escalation, or Mental Health First Aid. 

• A manual driving licence (helpful if you wish to cover occasional overnight shifts but not required for this role). 

Other 

• Employment is subject to a satisfactory enhanced DBS check for adults. 

• You’ll be expected to follow Glass Door’s safeguarding policies and procedures. 

• A commitment to equality, diversity, and inclusion in all aspects of your work. 

We value diversity, promote equality, and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness. 

About you

We are looking for a proactive and visible finance professional who is able to engage and build relationships across the organisation as a pivotal member within a values led high performing organisation. You will be a qualified accountant with proven track record of financial management awareness and a solid understanding of charity audits and statutory accounts preparation. You will have the ability to work with staff across the organisation in supporting good financial governance and oversight of financial operational matters. You will have the ability to analyse financial information and present this in a suitable format for the audience. You will have good ability to meet deadlines, be IT literate with an emphasis on financial systems, spreadsheets, Quickbooks and Excel. You will be highly organised with excellent attention to detail and be able to work with minimum supervision.

About the role

The role will involve the management of the day-to-day financial activities, VAT, gift aid, payroll and the monthly, quarterly and annual reconciliations and statutory accounts preparation. The job holder will work closely with the Chief Operating Officer, Finance Officer and volunteers within the team. There will be a requirement to work closely with the income generating staff, budget holders, auditors, banks and credit card providers on a regular basis.  The Finance Manager will be responsible for managing the Finance Officer and Finance volunteer.

About us

Carers UK is the leading national charity for unpaid carers. Our support, advice, information and campaigning work are now needed more than ever, as unpaid carers are providing more and more care, adversely impacting on their own health and wellbeing. We exist to make life better for carers and bring about lasting change.

Diversity and inclusion

Carers UK is committed to becoming a diverse and truly inclusive organisation. We strive to create a workplace where our colleagues and volunteers can truly be themselves and feel like they belong and constantly seek to ensure all voices are heard.

To embrace this culture of diversity, our employee and volunteer recruitment should reflect our stakeholders and the society that we serve and support, regardless of age, race, gender, sexual orientation, physical abilities, disabilities or religious practices. We value individual diversity and are actively building diverse teams here at Carers UK and value our colleagues from a wide range of backgrounds.

As a membership charity for carers, we particularly seek employees and volunteers with a real understanding of the issues faced by carers. Reasonable adjustments can be made to the process and role dependent on the needs of the applicant.

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email the recruitment team to discuss.

The closing date for applications is 2 October 2025

Personal statement (no more than one side of A4), CV - ideally in Word format - and completed monitoring form should be emailed to recruitment. The information on the diversity monitoring form will be treated as confidential and used for statistical purposes only.

Please send in your application as soon as possible. 

Please also ensure you have also completed and submitted the diversity monitoring form provided on this site. The information on the form will be treated as confidential and used for statistical purposes only. These forms will not be treated as part of your application. 

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK may carry out online and social media checks before a formal offer is made.

We look forward to receiving your application. 

About Unfold

We are a bold, growing local charity powered by volunteers and dedicated staff who support young people and families to set and achieve goals that matter most to them. Through mentoring, peer groups, and specialist programmes for people seeking asylum and refugees, we are creating opportunities for growth, belonging, and brighter futures. Last year, we supported over 350 people, and we’re growing.

The Role

We are seeking a Funding and Impact Manager to help us achieve our ambitious growth plans. This is a pivotal role where you’ll blend strategic fundraising with impact storytelling, ensuring our programmes remain high-quality, sustainable, and far-reaching.

You’ll be working closely with our CEO, Deputy CEO, and Programme Managers to:

• Secure sustainable income streams through grants, trusts, corporate partnerships, and individual giving.
• Strengthen our impact measurement, analysing programme data to tell powerful stories of change.
• Support our fundraising strategy, from opportunity spotting to proposal writing and reporting.
• Build and maintain relationships with funders, partners, and supporters.
• Use and improve our CRM (Beacon) to manage funding pipelines and track programme outcomes.

This is a fantastic opportunity for someone who is proactive, innovative, and passionate about making a measurable difference.

About You

To be successful in this role, you'll be:

• Experienced in third-sector fundraising and income generation.
• Skilled in monitoring and evaluation with the ability to turn data into insights and impact stories.
• A strong communicator with the ability to write compelling bids and reports.
• Collaborative, yet confident working independently.
• Aligned with our values of trust, compassion, and empowerment.

Experience with CRM systems and/or data visualisation (e.g. Power BI) would be an advantage.

Why Join Us?

• Holidays: 25 working days (along with additional Christmas closedown days)
• Pension: We offer a generous pension provision. New staff are automatically enrolled for a pension after three months, and after six months, we will match your contribution up to a maximum of 8%.
• Team working: We are a small but brilliant team: we're supportive, diverse, and we help each other out. There are always opportunities to get involved in different aspects of the organisation, or lead on new initiatives.
• Training opportunities: We want to ensure that our team is continuously learning and building expertise in their field. For this reason, we offer each team member two days per year dedicated to professional development and training opportunities.
• Wellbeing - How we feel matters: Staff have access to a comprehensive Employee Assistance Programme, and our staff Wellbeing Champions are leading on the design and delivery of our wellbeing strategy, including the review of our quarterly wellbeing survey. Staff have regular supervision sessions to encourage reflection and discussion on our work and wellbeing. Additionally, we’re excited to introduce three days a year dedicated to team-building activities. These days are an opportunity to build skills, foster connections, and recharge as a team!
• Flexible working: We're happy to consider flexible working arrangements in line with the requirements of the role.
• Working Environment: We work in a beautiful, accessible, eco-friendly co-working space with a number of other charities, with plants, a leafy roof terrace and free hot and cold drinks. With comfortable spaces to read quietly or talk in a group, our workspace is somewhere you'll want to be. 

Ref TMVE-251

Closing date 6 October 2025 at 9am

Are you an influential, collaborative and compassionate individual with proven experience and in-depth of implementing safeguarding policy and legislation affecting children and young adults, including transitional safeguarding?  Do you have sound experience of delivering or supervising trauma-informed, strengths-based, and person-led services?

If so, join St Giles as a Team Manager where, as part of the Services Directorate, you will supervise and coach practitioners delivering our based community-based services ensuring high-quality, trauma-informed, young person-led services.

About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need.  Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.

About this key role

Our successful candidate will lead the day-to-day service delivery of trauma-informed, co-produced, and developmentally appropriate interventions for children and young adults.  This will include maintaining strong local partnerships and representing the service in external meetings and forums, acting as safeguarding lead and promoting a proactive safeguarding culture across the team, plus providing line management, supervision, and coaching to up to eight service delivery practitioners.

We will also count on you to drive performance against KPIs, outcomes, and quality standards using data to inform service improvements and to ensure compliance with GDPR, data protection policies, and reporting obligations including ISAs and DPIAs.  Supporting the implementation of service reviews, audits, and quality improvement initiatives and the recruitment, induction, and training for staff are both also key duties, as is contributing to continuous service improvement through reflective practice and feedback.

What we are looking for

• Proven ability to lead and coach diverse teams and manage performance effectively
• Experience with quality assurance tools, audits, and using data to improve service delivery.
• Understanding of service contracts, KPIs, and performance management.
• Experience advocating for teams and young people in multi-agency settings
• Experience maintaining compliance with data protection obligations and service standards
• Confident in managing safeguarding, risk escalation, and decision-making
• Excellent interpersonal, relationship-building and communication skills, verbal and written
• A professional, collaborative and flexible approach to your work

Please note:  as an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will be subject to an Enhanced Adult and Child with Child Barred List DBS.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, clinical therapist sessions, life insurance (4 x annual salary), duvet days, season ticket loan, employee perks programme, eye care voucher and much more.

To apply visit our website via the apply button. In your personal statement, please address the following three areas:

• Experience, Knowledge & Qualifications – Give examples of your professional and/or voluntary experience, highlighting how you meet the essential criteria.
• Skills & Abilities – Explain the skills you bring to this role and how you have applied them in practice. 
• Personal Qualities & Values – Describe the personal attributes and values you would bring, including how you align with the values of St Giles. 
• Applications will be shortlisted against the Person Specification. Please use clear examples wherever possible.

We are an equity and inclusion confident employer. We welcome all applications, and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.

We will be reviewing applications as they are received and reserve the right to close this advert early if a suitable candidate is appointed. We therefore strongly encourage early applications to avoid any disappointment.

We are looking for a highly organised person with strong communication skills, and the ability to manage competing demands in a fast-paced environment. You will be equally comfortable working in an office or in a customer facing environment, taking a pro-active and hands-on approach.

This role works with all teams within the Albany, so is ideally suited for someone looking to gain an understanding of the inner workings of a community arts organisation. The Albany is a registered charity and social enterprise generating over 50% of our annual turnover from earned income streams. These are essential elements of our organisation, both in terms of income generation and as a community resource. We have an incredibly varied set of earned income services, and for many people, the business development team (café, workspace and hires) is their first point of contact with the Albany.

You will help us maximise our earned income by working in a public-facing role both in person and over email, responding to enquiries and carrying these from initial advice through to point of sale, and supporting our operations team with delivery on the day as required.

You will help drive outreach to larger companies and organisations looking for Daytime Meeting and Conference Space, promoting our wide variety of spaces and ancilliary services to audiences needing a room for 2 – 250 people.

You will build on existing relationships and opportunities by working internally and externally to communicate clearly and keep our administrative records up to date to help us better understand our audiences.

For more information and to apply please visit the Albany website for the recruitment pack and application form.

The Methodist Church is committed to ensuring its churches are safe spaces for all. We work hard to ensure compliance with legal requirements, develop good practice, provide effective training and give professional advice on individual cases. 

We have an exciting opportunity to join our new safeguarding regional team operating in the southwest region and take this forward supporting Methodist churches and work. The post holder will join a team of safeguarding officers who will carry specific responsibility for individual cases, undertake risk assessments, lead training and advise churches. The post will be aligned to the Bristol Methodist District and provide support to colleagues across the regional area requiring regular travel.
 

The successful candidate will hold a relevant professional qualification and relevant experience and expertise in child and/or adult protection.

Closing date: Tuesday 30 September 2025

Interview (in person) will take place on: Monday 6 October 2025 (venue TBC in Bristol)

For more information about us visit our website.

Job Title: Senior Programme Manager
Closing date: 26th September 2025 17.00 GMT
Interviews: 3rd October 2025
Reports to: Ubele Founder/ CEO
Location: Min 2 days per week based in North London office, remote working available for max 3 days a week
Pay: £60,000- £63,000 full time, gross per annum
Type of Contract: One-year fixed term contract
Annual Leave Entitlement: 28 days’ annual leave, including UK bank holidays.
Pension: 3% employer pension contribution on eligible earnings.

About The Role  

The purpose of this role is to have overall responsibility for The Phoenix Way (TPW) Programme across the London, South and East regions and delegating day to day management South and East Regions to a dedicated Programme Manager. The role includes:

Strategic oversight of and accountability for the London, South and East regions of The Phoenix Way the creation of sustainable Black and racially minoritised communities and community-led organisations across three separate regions, with an in-depth focus on Greater London by ensuring there is an equitable stake in decisions relating to funding processes, priorities, funding allocations and beyond.
Collaborating with funders, statutory bodies, community organisations and voluntary sector, and other stakeholders committed to the development of an equitable future.
Actively supporting all funding bodies to seek change for diverse communities and deliver significant improvements in their organisation’s cultures, strategies, competences, and capabilities.
Helping funding bodies to adopt equitable policies and practises based on the evidence and learning garnered from the community organisations that receive funding and support from TPW. 

Business Development Manager (MCC)

Permanent, Full Time. Hybrid working

Location: Bogota, Colombia

Salary: COP 160,205,173.00 per year

Applicants must already hold legal right to live and work in Colombia. 

Applications must be in English only 

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

We’re committed to building a diverse and inclusive workplace, and recognise the value this brings in forming strong, creative and high performing teams. We welcome applications from all sections of the community, and from those with experience from outside of the voluntary sector. And no, you don’t have to be Christian to work here – we encourage people of all faiths and none to apply. We just ask that everyone lives out our values of dignity, equality, justice and love. We value a good work-life balance, so we’re open to part-time and flexible working. We also offer hybrid working for our office-based colleagues and the option of being a homeworker for most of our roles too. 

About the role

Reporting in to the Business Development Lead (MCC), the role of Business Development Manager for the LAC region is a key role is being responsible for securing new funding aligned to Christian Aid's strategy and thematic priorities. 

The role will lead business development efforts across the Multi-Country Cluster (MCC) and expand the Institutional funding portfolio and collaborate closely with and strategically advise MCC Head of Impact and Partnership & Impact Funding (PIF) team and MCC teams to develop donor engagement strategies, build funding pipelines, identify new opportunities, and establish partnerships to grow program portfolios. 

The post-holder will strengthen and maintain relationships with government agencies, multilateral organisations, institutional donors, and foundations, working in coordination with MCC Programme Portfolio and Partnership teams.

Some of the main responsibilities and accountabilities of the role are:

• Meet institutional Christian Aid income targets at the MCC level, actively contributing to PIF overall divisional goals.
• Collaborate closely with Head of Impact and Partnership Business Development teams on strategic funding to secure new and grow existing funding by developing donor engagement strategies, growing funding pipelines, identifying new opportunities and establishing partnerships to grow program portfolios. 
• Build and cultivate strategic partnerships with institutional donors, including government bodies, multilateral agencies, and foundations, to expand funding opportunities across the MCC and beyond, in coordination with the Partnership and Business Development team in PIF.
• Build a wide network of contacts and funding relationships across the MCC region with donors, peers, consortia partners and implementing agencies.
• Develop high-quality funding proposals coordinating with Impact department, partners, donors and the relevant donor audience unit in Partnerships and Impact Funding, ensuring alignment with thematic priorities, signature programmes and donor requirements.
• Work closely with the MCC Contracts and Portfolio Manager to ensure seamless integration with MCC delivery teams.
• Supervise the onboarding of new programs, ensuring seamless integration with MCC delivery teams.
• Work closely with the MCC Contracts and Portfolio Manager to maintain compliance and accountability, reviewing reporting for quality assurance.

About you

Who we are looking for:

Essential

• Proven track record in securing multiple multi-million-pound grants for NGOs.
• Substantial experience in building and cultivating strategic donor partnerships including engagement at global, regional and country mission levels with senior stakeholders and demonstrable experience of engaging with private sector, foundations, government and multi-lateral donors.
• Proven track record of developing multi-million pound budgets.
• Advanced knowledge of donor funding landscape and emerging trends.
• Substantial expertise in leading multi-discipline bid teams for grant and commercial agreements.
• Substantial expertise and experience in project design, monitoring and evaluation tools and developing grant budgets.
• Substantial background in humanitarian programming and working with humanitarian donors at UN, bilateral, and NGO levels.
• For LAC roles only, fluent in both spoken and written Spanish and English. 

Desirable

• Bachelor’s degree or equivalent education.
• Donor certifications and compliance training are desirable qualifications for the role, ensuring a strong understanding of donor requirements and adherence to industry standards and regulations.
• Extensive knowledge of donor programming modalities, compliance frameworks, and negotiation processes and experience interpreting. 
• Negotiating grant & contract agreements and substantial understanding of financial controls.
• Demonstrable management experience, including remote management and coaching

Further information

At Christian Aid we strive to be an inclusive and diverse employer and recognise the value that this brings in helping to build strong, creative and high performing teams.

We are actively encouraging racialised minorities, LGBTQ+, people with disabilities, returning parents or carers who are re-entering work after a career break, people with caring responsibilities, people from low socioeconomic backgrounds, women, and older workers to apply. This is because these groups are under-represented within our teams, especially at senior level, and we recognise and value the contributions members of these groups make to strong, creative and high performing teams. 

We have a strong Christian ethos and we encourage applications from all faiths. Applicants will be expected to demonstrate an understanding of and sympathy with Christian Aid’s faith identity. 

All successful candidates will require a DBS/police check appropriate to the role and location and a Counter Terrorism Sanction check as part of your clearance for commencing your role with us. We also participate in the Inter Agency Misconduct Disclosure Scheme.  In line with this Scheme, we will request information as part of the referencing process from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

This role requires applicants to have the right to live and work in the country where this position is based and undertake the role that you have been offered. If you are successful and we make you an offer for the role, we will be required to conduct a right to work check on your immigration status in the UK. We will contact you regarding the documentation you will need to provide to evidence this. 

For Salary details for this role, please refer to the Salary band by location.

Job Title: People and Culture Business Partner - Organisational Change 

Location: Based in our Central office in Islington, around a 10 minute walk from Highbury and Islington station. You will also be able to work from home and will be required to make regular visits to our services. Please note that step free access is not available at our central office and some of our other services.

Salary: £44,000

Shift Pattern: Fixed Term contract approximately 8 months, working 37.5 hours per week Monday to Friday between 09:00 - 17:00. You may also be required to work evenings and outside these hours to provide flexibility to our night run services. 

About the role

We're seeking an all rounded generalist to join our People and Culture team to support specifically in around areas of organisational change, mainly in relation to managing mobilisations, TUPE, staff consultations and growth. You will use your previous experience in these areas to manage the process of organisational change, working alongside the wider P&C team and managers across the organisation. Some key responsibilities in this role includes:

• Provide high quality support, leadership and guidance to managers and staff for change projects from start to finish.
• Support with matters of employee relations, escalations, and cross specialist areas.
• Provide advice and guidance to colleagues and stakeholders to successfully deliver legally compliant, compassionate, and robust organisational change processes.
• Maintain effective project management resources and timelines.
• Ensure all staff have access to meaningful and accessible employment advice and access to appropriate information, documents, and other resources.
• Ensure all employee life cycle administration, advice, and support is completed and provided to standards.
• Partner with relevant managers and project leads to understand resourcing needs, then support to deliver end-to-end recruitment and onboarding to fulfil staffing needs.

About you

We are looking for someone who has experience in coaching and advising managers and colleagues with legal and internal obligations in relation to HR, you would have proven experience in a similar role at a similar level with responsibilities to this position. You will be a team player, confident in your skills and ability, and able to build rapport with others. Confidentiality will be at the core of what you do, and you will be able to take an objective standpoint to provide the correct advise to others. You will have: 

• Experience in managing mobilisations, TUE, de-mobilisations, redundancy consultations, change consultation, and project management
• Working knowledge and understanding of HR procedures and basic employment law practices, and how it applies under UK employment legislation
• Experience in coaching and advising managers in employee relations activities across the full lifecycle including recruitment, onboarding, required learning packages and general ER case work
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment
• Excellent communication skills both written and verbal including relationship building
• Attention to detail and quality, with organisation skills
• Proactive nature, ability to make commercially and value-driven balanced decisions, including the use of data to make decisions and reports
• Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

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Employee Relations |TUPE| Mobilisation |Charity |HR |Human Resources |Change Management |Redundancies |People and Culture |Generalist |Business Partner

At St Catherine's Church Centre, we provide a range of services to support our local community, including Adult Day Care, Nourishment hot meal delivery service, Emergency Food Store, Babies and Toddlers Group as well as church services.

For our newly funded 3 year project we need a proactive Community Project Worker to improve access to health services for the most deprived communities in Wakefield, including residents of Wakefield City Centre, Portobello, Belle Vue and Agbrigg.

What you'll be working on:

• engaging with residents through various community projects and services, some of which will be in partnership with other organisations;
• supporting and encouraging residents to access local health services for chronic conditions, severe mental illness and hypertension;
• organising and delivering community outreach, workshops and training, volunteer coordination, resource development and partnership building;
• collecting data and feedback on an ongoing basis, including case studies, and reporting regularly.

This job is for you if you:

• are educated to degree level or have equivalent experience of working at a similar level in health or social care
• have excellent communication and stakeholder engagement skills;
• are an Independent thinker with good judgement, problem-solving and analytical skills;
• can work on your own initiative, with project management skills; 
• you have a genuine passion for improving the health and lives of vulnerable people in Wakefield.

Location: Royal Free Hospital, London NW3 2QG

Start Date: Immediately

About Citizens Advice Camden

Citizens Advice Camden is a well-respected local charity with more than 80 years’ experience of delivering free, independent and impartial advice and casework services to those most in need.

Role Purpose

To provide a high quality welfare benefits advice service to people affected by cancer with the aim of maximizing their income and advising on a range of related social welfare issues.

To work closely with the staff of the Citizens Advice Camden Macmillan Welfare Advice Service to maintain and further develop a quality provision ensuring that Citizens Advice standards are met. 

To work effectively with Macmillan Cancer Support, The Royal Free London NHS Foundation Trust, Macmillan Information Centre and other relevant agencies, to ensure that people living with cancer who have been referred to the service are appropriately supported. 

This role will primarily be based at the Citizens Advice Camden Welfare Advice Service at the Royal Free Hospital; some work may be undertaken at other sites. The Citizen Advice Camden office is based within the hospital’s Oncology department.

Key elements/Tasks 

The adviser will be expected to work in a busy and often demanding hospital environment. This role will require you to work with a large number of clients, many of whom will present with multiple and complex advice needs because of their condition. This can be an emotionally challenging and sometimes distressing working environment, and the adviser will need to demonstrate emotional resilience and an awareness of how to support herself/himself and to seek support from others in dealing with this. 

The adviser will need to be sensitive to the demands of working daily with healthcare professionals and other non-Citizens Advice Camden stakeholders and to work effectively as an ambassador for Citizens Advice Camden. A large part of the role, in addition to advising clients, involves building and maintaining strong relationships. 

To apply complete our application form and online application.

Closing deadline for applications is: 9.00am on Monday, 22 September 2025

CVs are not accepted. 

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Fixed Term – End of May 2026.

Job description

The Grant Administrator will provide financial support in the form of vouchers for eligible households via telephone and email, using their administrative skills to enter customer details onto databases and process applications. A willingness to undertake routine administrative tasks with accuracy and reliability is essential.

Pay and conditions.

• The role is full-time (37.5 hours per week) however we will consider applications from a minimum of 15 hours per week.
• The salary for the role will be £25,938 per year (pro rata for part-time)
• You will be entitled to 25 days paid holiday (plus statutory holidays).

CSE offer a range of benefits including, subsidised bike purchase and Tech Scheme, Life Assurance, Health Cash plan, retail discounts, and discounted breakdown cover and many more.

We will pay fees and expenses on relevant training courses.

Specific responsibilities

An applicant appointed to the role will be expected to:

• You will be required enter text based and numerical information into excel sheets and Centre for Sustainable Energy’s (CSE) customer database.
• You will communicate with people, some of whom may be vulnerable, verbally and in writing.
• You will be responsible for the day to day updating of our systems such as your CSE timesheets and our client database.
• To listen attentively to callers (some of whom may be in distress) and respond to their needs in an empathetic way.
• Review eligibility documents submitted by householders to determine their eligibility for funding.
• To be familiar with and adhere to CSE’s protocol, processes, and procedures.
• Any other tasks related to this role as agreed.

To see a more detailed list of responsibilities please see the supporting documents attached. These documents are also available to download from our website.

Essential attributes for this role include:

• Minimum Maths/English GCSE or equivalent.
• Experience of entering data onto spreadsheets and databases.
• Strong administrative skills and a willingness to undertake routine administrative tasks with accuracy and reliability.
• Ability to communicate effectively with people verbally and in writing.
• Ability to work in a team.
• Ability to maintain admin systems independently and accurately.
• Able to take responsibility for your own work and seek support where necessary.
• Highly organised managing time and workload

Please note, the above is an overview of the skills required for this role. To see the full list of essential and desirable skills please see the attached job description.

How to apply

To apply, please download and complete the application form available from our website  and send it to our Jobs email. Your application should demonstrate your suitability for the role against the criteria outlined in the person specification and job description.

The closing date for applications is 17:00 on Wednesday 8 October 2025.

Interviews are expected to take place Tuesday 14 October, though this is subject to change.

If invited to interview, we will ask you to provide evidence of eligibility to work in the UK.