513 Advice team manager jobs

Help turn local generosity into life-changing support for people when they need it most.

At Braintree Area Foodbank, we believe no one in our community should have to face hunger or hardship alone.

We provide emergency food and practical support to individuals and families in crisis, while working towards longer-term solutions to poverty. Over recent years, we have increasingly focused on providing more in-depth support, helping people maximise their income, address the challenges they face and create the conditions to move forward.

Now, we are looking for a proactive and driven Fundraising Manager to help us build a sustainable future.

Please note that interviews will take place on the 15th of October 2026. We will be actively shortlisting and so will get in touch as soon as possible about inviting you to interview.

The role

This is an exciting opportunity to shape and grow our fundraising function. You will develop income from businesses, community organisations and individuals, building relationships that help turn local generosity into meaningful, long-term support.

You will have the freedom to identify opportunities, develop new ideas and build fundraising activity from a relatively blank slate. While we already have an established base of supporters and fundraising materials, there is significant scope to develop new relationships, improve supporter engagement and create sustainable sources of unrestricted income.

Working closely with the Charity Manager, staff and Trustees, you will play a key role in building a fundraising function capable of making a significant contribution towards the foodbank's future.

Fundraising Manager

Location: Braintree, Essex (hybrid working considered)
Contract: 2-year fixed term, part-time, 25 hours per week, with scope to increase in future
Salary: £18,000–£20,000 per year (£27,000–£30,000 FTE)
Annual Leave: 33 days including bank holidays (F.T.E)

What you'll be doing

• Developing and delivering fundraising activity across corporate, community and individual giving.
• Building relationships with local businesses and developing opportunities for partnerships, sponsorship, employee fundraising and other forms of support.
• Developing relationships with churches, schools, community groups and other local organisations.
• Growing individual giving, including encouraging one-off supporters to become regular donors.
• Identifying and approaching new supporters and proactively developing fundraising opportunities.
• Developing campaigns, appeals, newsletters and other communications that inspire people to support our work.
• Creating a structured approach to supporter stewardship, ensuring donors understand the difference their support makes.
• Building and maintaining a clear pipeline of fundraising opportunities and relationships.
• Maintaining accurate supporter records and ensuring appropriate GDPR and data protection practices.
• Monitoring fundraising activity and income, evaluating what works and reporting progress to the Charity Manager and Trustees.
• Developing and implementing an annual fundraising plan.
• Representing the foodbank at meetings, networking events and within the local community.

This job is for you if...

• You have experience in fundraising, business development, sales, income generation or another role involving securing financial support.
• You are confident building relationships and identifying new opportunities.
• You are comfortable approaching people, making the case for support and asking for financial contributions.
• You are an excellent communicator, both in person and in writing.
• You are proactive, self-motivated and enjoy working independently.
• You can turn ideas into practical action and are comfortable building something new.
• You are organised and able to manage multiple relationships, opportunities and priorities.
• You are confident using databases, spreadsheets, email and standard office software.
• You share our commitment to treating people experiencing hardship with dignity and respect.

Experience of charity fundraising, corporate partnerships, individual giving, community fundraising or supporter databases would be an advantage, but we welcome applications from people with transferable experience from other sectors.

About us

Braintree Area Foodbank is a charity founded on Christian principles. Not every member of our team is a Christian, but we share a commitment to the values that underpin our work and welcome applications from people who do the same.

We believe that all people are created equal and are committed to creating an inclusive workplace where people are treated fairly and with respect.

Why join us?

This is an opportunity to make a real difference locally while building something with long-term potential. You won't simply be maintaining an existing fundraising programme, you'll have the opportunity to shape it, grow it and help create a more sustainable future for a charity supporting thousands of people across our community.

Love meeting donors, building relationships and securing meaningful funding for a compelling cause? 

At Target Ovarian Cancer, we're looking for a talented relationship fundraiser who thrives on connecting passionate supporters with causes that change lives. 

This is an exciting opportunity for an experienced major donor fundraiser who enjoys being out meeting people, uncovering opportunities, securing significant gifts and developing long-term partnerships that make a real difference. 

You'll inherit and grow a portfolio of high-value supporters, develop new donor relationships, and work with philanthropists and trusts and foundations who want to help stop ovarian cancer devastating lives. 

If you're energised by donor meetings, comfortable leading funding conversations, and motivated by turning warm relationships into transformational gifts, we'd love to hear from you.

About the role 

As our Senior Philanthropy & Partnerships Manager, you'll play a pivotal role in growing income from major donors, trusts and foundations, and strategic funding partners. 

Working closely with the Head of Philanthropy & Partnerships, Director of Fundraising & Engagement, Chief Executive and Trustees, you'll identify and cultivate new opportunities, develop compelling funding propositions and deliver outstanding stewardship that inspires long-term support. 

A significant proportion of this role is externally focused. You'll spend time meeting donors and prospects, building relationships, understanding motivations, presenting opportunities and making asks. 

To be successful, you'll be supported by a dedicated Philanthropy & Partnerships Programme Manager who leads on donor events, reporting, stewardship support and CRM optimisation, allowing you to focus on building relationships and generating income. 

Why join us? 

For the right candidate, this could be a career defining role at an organisation that has the credibility, leadership and propositions to deliver transformational funding growth. Working in a supportive but driven department, with two experienced high value fundraisers within the senior leadership team and a supportive board, this is a real opportunity to make your mark.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

About the role: 

This role involves providing information, support and advice, particularly around welfare benefits, housing and learning disabilities, to Carers through one-to-one appointments, case work, and group facilitation. 

Key Responsibilities Include: 

• Providing advice and advocacy on welfare benefits and housing. Minimum of 3 days a week.

• Providing information, support and advocacy to Carers of people with Learning Disabilities. 

• Facilitation of the Learning Disability Carers Peer Support Group. 

• Recording and maintaining accurate case records, adhering to AQS standards.

• Managing your own case load. 

Essential Requirements Include: 

• Experience of, or ability to provide one-to-one support, information, advocacy and advice, including welfare benefits. 

• Experience of or ability to facilitate peer support groups in person and online. 

• Ability to deliver training and information sessions. 

• Strong listening and questioning skills. 

• Ability and commitment to work on own initiative and as part of a team.

• The ability to balance and prioritise a busy and varied workload. 

• Developed IT skills with experience using Microsoft packages. 

• Clear verbal and written communication skills in English. 

Please see the job description and person specification for a full list of responsibilities and requirements.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of induction period with a minimum 60% office based

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program offreing 24/7 support

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce.

Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).

About the Role

We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.

As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.

Key Responsibilities

• Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.

• Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.

• Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.

• Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.

• Reporting: Compile impact and activity reports for internal management, trustees, and funders.

What We Are Looking For

• Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.

• At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.

• Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.

• Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.

• Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.

Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.

If you're an experienced manager with a background in immigration advice, GARAS wants to hear from you. As a leading immigration charity in Gloucestershire, we're looking for someone to lead our Adult Advice Team, guiding staff and volunteers as they support asylum seekers and refugees across the county.

Sitting on our Senior Management Team, you'll help shape how GARAS delivers its services, making sure the advice we offer stays true to what we stand for as an organisation.

We're a medium-sized, ambitious charity, and this role would suit someone who thrives on responsibility and wants to see their leadership make a tangible difference to people's lives. You will line manage all members of the Adult Advice Team, so sound judgement, resilience and genuine warmth in your management style will be essential. 

This role is based on-site at GARAS premises and will require an Enhanced DBS check.

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to Disabled people?

About the role

RAID has 4 main advice areas: Information Navigation, Benefits Advice, Energy Advice and Money Advice. The Cost of Living Crisis has disproportionally impacted Disabled people, who are more likely to face higher living costs, barriers to employment and reduced financial resilience, making it harder to cope with rising household expenses. Many of the people we see are in challenging situations; struggling with debt, experiencing food and fuel poverty, facing homeless and dealing with loneliness and isolation. The work can be emotionally challenging.

As well as our advice work we administer a number of grants on behalf of local grant giving charities and the local authority and you will play a key role in helping us to process grants in a timely and efficient way as well as supporting with advice enquiries.

Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; processing grants and gathering client evidence, taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

About you

To be successful in this role you will have solid administration and organisational skills, a high degree of accuracy and attention to detail, and a level of emotional resilience that enables you to support people in challenging circumstances, while protecting your own wellbeing. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting Disabled people.

An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The ideal candidate will be passionate about social justice and the empowerment of Disabled people and excited to learn valuable skills on the job.

Disabled Candidates

We are an equal opportunities employer and particularly welcome applications from Disabled candidates. We have been awarded the Disability Confident Employer quality mark, meaning any Disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like considering when you apply.

We are recruiting for two Information and Advice Adviser vacancies.
One post is 21 hours (3 days) per week and the other is 28 hours (4 days) per week. Applicants should indicate their preferred working pattern in their application. 

Age UK Kensington and Chelsea is seeking motivated and compassionate Information and Advice Advisers to join our dedicated team. Our Information and Advice service provides high-quality, rights-based information, advice and advocacy to older people across the borough, helping them navigate issues relating to welfare benefits, social care, housing, and other areas that affect their wellbeing and independence.

As an Information and Advice Adviser, you will manage your own caseload, providing person-centred support through a variety of channels including face-to-face appointments, home visits, telephone, email and digital platforms. You will work closely with colleagues, volunteers, statutory services and community partners to ensure older people receive accurate information, practical assistance and tailored support to access their rights and entitlements. This is a rewarding opportunity to make a real difference to the lives of older people, helping them overcome challenges, achieve positive outcomes and remain connected to their communities.

The successful candidate will be highly organised, able to work independently, and committed to delivering excellent customer service. You will also play an important role in promoting the service, maintaining high-quality records, supporting volunteers, and contributing to the wider work of Age UK Kensington and Chelsea to improve the lives of older people throughout the borough.

We will be interviewing as we receive applicants, please don't hold off applying!

Due to the volume of applications, we will not be able to respond to unsuccessful candidates.

We are looking for someone who genuinely wants to make a difference, previous money advice experience is not essential - we will provide the training and support required.  If you are a natural problem solver, an excellent communicator, and someone who enjoys helping people overcome personal challenges - this could be the role for you!

The Outreach Money Advice Caseworker will provide specialist money and debt advice to people experiencing financial hardship, with a particular focus on preventing homelessness, sustaining tenancies and supporting residents to achieve long-term financial stability. 

Using a relationship-based, person-centred approach, you will deliver outreach across Devon through home visits, community venues and flexible methods of communication, ensuring vulnerable residents can access the support they need.

We have numerous roles available, two are based in Exeter and surrounding areas and one is based in Torridge and West Devon.

As a Store Manager you will manage the day to day running of our Greenhaw Road Community Store, leading a team of colleagues to maximise store sales and profits. By doing so you will play a crucial role in raising the funds for the amazing services and support Barnardo's provides for children, young people, parents, and carers across the UK.

Location: The successful post holder will be based at Unit 5, Greenhaw Road, Derry/Londonderry, BT48 7RZ.

Working Pattern: 35 hours per week.

Salary: £25,480 per annum plus £500 hot spot allowance

Please note the role will include moving high volumes of stock on a daily basis.

Some but not all key responsibilities include:

• Ensuring stock is generated over the door by members of the public and donors sign up to the Gift Aid scheme.
• Ensure that the high standard of service to customers that is expected by Barnardo's is maintained at all times.
• Implement promotions in the Store as directed by Head Office or your Area Business Manager.
• Maintain a high standard of presentation, both in the windows and the interior of the Store.
• Ensure there is adequate stock available on the shop floor, at all times, on all key lines.
• Provide training, development, work reviews and appraisals for paid staff to enable them to perform their jobs efficiently and effectively.
• Create an organised and pleasant working environment for staff and volunteers.
• Actively recruit the correct/specified number volunteers to deliver the stores objectives and KPI's.
• Ensure all financial, cash handling and security procedures are adhered to as per the Barnardo's Manager's Manual and the relevant Retail procedures.
• Hold the shop keys, ensuring that the shop is secure whenever it is left unattended.

Idea Candidates Must Haves:

• Demonstratable experience of working in a fashion industry.
• Experience of managing a team in a customer service environment.
• Evidence of recruiting, training and developing a team.
• Ability to liaise and respond to a variety of people from varying backgrounds.
• Ability to meet the needs of customers on a face-to-face basis, in order to generate sales and increase customer usage of the shop.
• Evidence of experience of working to budgets and targets.
• Proven experience of meeting targets and KPI's.
• Evidence of working with Health & Safety requirements and company policies and procedures
• Experience of working with IT systems, admin and figures.
• Flexible approach to working hours and days including working Saturdays, Sundays and Bank Holidays as appropriate and when required. Also assisting in area team, including cover at other Stores, if necessary.

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available, please check this before proceeding with your application. If you require a reasonable adjustment as part of the recruitment process, please let us know and we will discuss appropriate arrangements with you.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

NWLLC is a community-based legal practice and a registered charity. We comprise the Brent Community Law Centre and Camden Community Law Centre.

NWLLC now works across northwest London supporting residents to understand and enforce their legal rights.  In doing so, we address the root causes of social injustice – poverty, family breakdown, unemployment and exploitation.

NWLLC provides full legal casework, representation and advice in the following areas of social welfare law – Housing, Immigration & Asylum and Welfare Rights. In 2024-25 we assisted over 3500 people. We represent clients in all courts and tribunals.

We provide outreach advice services in Brent and Camden including Camden Safety Net.

We also provide the housing duty solicitor schemes at Central London Country Court giving emergency representation in possession hearings for rent and owned homes and at the warrant stage for evictions.

To oversee and manage all financial and accounts record keeping and maintain all operations and compliance to ensure the smooth running of a legal practice.

Key Tasks

 Finance

1. Maintain our Quickbooks accounts system/ Clio Case Management System

2. Process payment requests, staff and volunteers expenses and invoices

3. Identify and follow up debtors

4. Monthly reconciliation and bookkeeping of all cards and accounts 

5. Assist with preparation of monthly management, year-end accounts and audit process

6. Work with the Director for the takeover of the calculation and reporting of the taxes owed by the law centre

7. Work with the Director to take over the administration of the NWLLC payroll and pension

8. Responsible for liaison with external accountants and auditors

Legal Practice and Billing

1. Preparing information and submitting for all monthly reports to the Legal Aid Agency, including CWA (Legal Help) and Court Duty submissions

2. Work with the Director to take over the preparation of work in progress reports

3. Work with the Director to prepare and disseminate monthly billing reports

4. Work with the Supervising solicitor and the SMT to identify cases to push through the billing process.

The Support Services Manager is at the heart of Cavell’s support for nursing and midwifery professionals experiencing financial hardship and other challenges. Leading our busy frontline Support Team, you will ensure people receive compassionate, timely and high-quality support when they need it most.

You will lead the delivery and quality of our grant-giving service, ensuring applications are assessed fairly, consistently and confidently against Cavell’s criteria. But our support goes beyond a grant. You will help ensure we understand each person’s wider needs and connect them with the information, advice, practical support and specialist services that can make a lasting difference.

This is a hands-on leadership role for someone who enjoys both leading people and delivering services. You will work alongside the team to assess applications, coach and develop colleagues, manage demand and performance, and maintain high standards of decision-making. Using data, insight and frontline experience, you will also identify emerging needs and continually improve how Cavell supports the nursing and midwifery community.

You will play a key role in shaping a service that is compassionate, efficient, evidence-led and continually evolving around the needs of the people we support.

Overview of Responsibilities:

1. Operational Service Delivery

• Lead the day-to-day operation and quality of Cavell's grant-giving and support service, approving grant recommendations within delegated authority and ensuring applications are assessed fairly, accurately and consistently against Cavell's eligibility criteria, policies and available funds. Escalate exceptional, complex or higher-risk decisions appropriately.
• Ensure applicants' wider needs are identified and, where appropriate, provide or facilitate information, advice, income maximisation, signposting and referral to Cavell services and external specialist support.
• Monitor team caseloads, demand and capacity, processing times and performance against Service Level Agreements, identifying emerging demand or capacity pressures and planning service coverage accordingly.
• Manage your own active caseload and assess applications alongside the team, particularly during periods of high demand.
• Lead the development and maintenance of the online Support Hub and other beneficiary-facing resources, ensuring information is accurate, current and useful, and using casework, data and recurring enquiries to identify gaps in information and self-guided support.

2. Safeguarding, Risk and Compliance

• Ensure safeguarding concerns, vulnerability and risk identified through applications and casework are recognised, recorded, managed and escalated appropriately.
• Regularly quality-assure grant assessments, casework and decisions to ensure eligibility criteria, policies and procedures are applied consistently, with learning or corrective action where required.
• Ensure assessments and decisions are appropriately evidenced and recorded, with clear rationale and audit trails, particularly for complex or exceptional cases.
• Work with Finance and the Head of Services & Impact to ensure awards comply with restricted fund criteria and delegated authority, monitor grant expenditure and available balances, and identify financial pressures early.

3. Data, Insight, Evaluation and Reporting.

• Collect, analyse, and present performance and outcome data in reports, dashboards, and evaluations to demonstrate the difference Cavell’s support makes to the nursing professionals we support.
• Lead continuous improvement of operational processes, workflows and systems, using data, applicant feedback and frontline learning to make support simpler, faster, more consistent and more compassionate. You will work with relevant colleagues and suppliers where required.
• Identify and report emerging needs, trends, operational pressures and risks from service data and frontline experience, providing insight to support service development, organisational planning, research and advocacy.
• Support the development of case studies, impact stories and measurable outcomes that demonstrate impact and support funder reporting and priorities.
• Act as the operational lead for Salesforce within the Support Team, ensuring accurate and consistent case records and data, identifying and implementing improvements to support efficient case management, quality assurance, reporting and effective service delivery.

4. Team Leadership and Collaboration

• Lead, line manage and develop the Support Team, managing workloads, annual leave, absence and service coverage to maintain effective delivery and support staff wellbeing, particularly for colleagues managing complex or sensitive cases.
• Build strong, supportive working relationship within the Support Team, promoting a culture of learning, accountability, and kindness and foster collaboration across teams to ensure service delivery is fully integrated. 
• Build effective relationships with external organisations, referral partners and sector peers, representing Cavell and deputising for the Head of Services & Impact where appropriate.

Application process:

1. Please click on the 'Apply' button to download the full job pack
2. Submit your CV and Supporting Info by 12pm on Tuesday 29th September.

Your Cover Letter should include:

1. Your notice period
2.  What motivated you to apply and why you’re interested in working for Cavell
3. How you meet the person specification

About Toynbee Hall

Based in the East End of London since 1884, Toynbee Hall is a charity working alongside people facing poverty, injustice, and inequality to build a fairer East London. We provide vital advice and support, working in partnership to tackle unfairness and ensure everyone has an equal chance to thrive.

Job purpose

The Senior Advice Manager is responsible for the effective day-to-day management and coordination of Toynbee Hall’s debt advice services across multiple locations. The postholder will ensure services are appropriately resourced, accessible and delivered consistently, meeting agreed contractual, quality, compliance and performance requirements.

The Senior Advice Manager will manage and develop Debt Advisers, Trainee Debt Advisers and Administrators; monitor service performance and capacity; address operational issues and risks; and ensure appropriate action is taken where performance or quality falls below expected standards.

Working closely with the Head of Debt and Money, Quality Assurance and Technical Supervision colleagues, the postholder will use performance information, quality findings and operational insight to identify areas for improvement and ensure agreed actions are implemented.

Key Responsibilities

Management of local sites to ensure all services are available.

• Ensure local services are available daily by effectively managing staffing, sickness, annual leave, emergencies and operational challenges.
• Work closely with internal teams, external contractors and local stakeholders to ensure all sites operate safely, efficiently and in line with organisational standards.
• Identify resource gaps, operational risks and service pressures, implementing solutions to maintain service delivery and performance.
• Build and maintain strong relationships with local authorities, housing providers, community organisations and partner agencies, representing Toynbee Hall at meetings, networking events and community engagement activities to strengthen referral pathways.

Line management of a team to ensure objectives are set and met

• Lead, motivate and support the team to achieve agreed service, quality, compliance and performance objectives.
• Conduct regular one-to-one supervision, team meetings and performance reviews providing constructive feedback and clear expectations.
• Coach, mentor and develop staff, identifying learning and development needs supporting career progression and fostering a culture of continuous improvement.
• Provide technical guidance and support on complex debt advice cases, ensuring advisers deliver accurate, compliant and client-centred advice.

Ensure compliance and the quality of advice required are achieved

• Ensure the team consistently delivers high-quality, client-focused debt advice in line with FCA requirements, funder expectations and Toynbee Hall policies.
• Monitor case quality through audits, supervision, management information and performance data, implementing improvement plans where required.
• Analyse service performance and management information, identifying trends, risks and areas requiring action, and provide recommendations to the Head of Debt and Money.
• Ensure case files meet all quality assurance, audit and contractual standards.
• Manage and respond to complaints relating to debt advice service delivery in line with Toynbee Hall’s complaints procedure, ensuring appropriate investigation, timely resolution and that learning is used to improve service delivery.

Essential Criteria

Experience and Skills 

• Significant experience of managing frontline advice services and managing highperforming teams to achieve service, quality and performance objectives.
• Demonstrable experience of line management, including supervision, performance management, coaching, mentoring and staff development, including effectively addressing underperformance.
• Experience of delivering regulated debt advice services and having management responsibility for maintaining high standards of quality, compliance and client care. • Proven ability to provide technical guidance and appropriate support on complex debt advice cases, working within agreed technical supervision and escalation arrangements.
• Hold a recognised debt advice qualification (e.g. CertMAP or equivalent) with demonstrable experience of delivering FCA-regulated debt advice and supporting the quality and development of debt advice practice.

Communication and Interpersonal Skills

• Excellent leadership, communication and interpersonal skills, with the ability to
  inspire and motivate others.
• Ability to build positive relationships with colleagues, partners, funders and external
  stakeholders.
• Excellent written and verbal communication skills.

Our Benefits Package

Annual Leave

• 25 days of annual leave, plus 3 additional days for our Christmas shutdown (on top of bank holidays).
• After 2 years: +3 extra days of leave.
• After 3 years: +1 additional day.
• After 5 years: A total of 30 days annual leave, plus the 3-day Christmas shutdown.

Pension

• Standard Life Pension Scheme – Employer contribution: 4%, Employee contribution: 5%

Additional Perks & Support

• Enhanced Sick Pay for peace of mind during illness
• Enhanced Maternity & Paternity Leave to support growing families
• Employee Eyecare Vouchers to support your vision health
• Employee Assistance Programme for free, confidential advice and support
• Mental Health First Aid to ensure workplace well-being
• Tenancy Deposit Scheme to help secure your home
• Interest-Free Season Ticket Loan for cost-effective commuting
• Cycle to Work Scheme to promote a healthier, greener way to travel
• Charity Mentoring Network to support professional development and networking
• Westfield Healthcare Cash Plan
• Perk Box

Further information

We reserve the right to close this vacancy early should we receive a sufficient number of suitable applications. 

Applicants must have the right to work in the UK. 

Please refer to the attached job description for more details

Information and Advice Manager 36.25 hours per week Ref IAM726

Hours to be worked flexibly Monday to Friday between 8am and 6pm

Ref: £30-33K per annum, plus pension and 30 days annual leave plus public holidays  

An exciting opportunity for an experienced or aspiring manager to lead our Information, Advice and Welfare Benefits Service, supporting people aged 50 and over to live the life they choose and to obtain the benefits and services to which they are entitled.

We are looking for an experienced and motivated Information and Advice Service Manager to lead our highly regarded service and support the continued development of our advice offer. This is an exciting opportunity to manage a skilled team, maintain high-quality standards, and help shape services that make a real difference to older people in Sheffield

You will have the ability to lead and develop a specialist team of advisors, have excellent time management and IT skills, be comfortable managing a case load of customers and organising our response to high levels of demand for our services. You will be a people person, highly organised and skilled at practical problem-solving and planning. You will be passionate about promoting older people’s independence.

You will work collaboratively with colleagues, partners and funders to develop services that respond to the needs of older people across Sheffield. The role includes responsibility for service performance, quality assurance, safeguarding, financial monitoring and the achievement of contractual and funding outcomes.

Why Work for Age UK Sheffield?

Age UK Sheffield is a trusted local charity supporting people aged 50 and over to live independently, improve their wellbeing and maintain social connections. Our services are recognised for their quality, compassion and holistic approach. We are committed to creating a supportive workplace where staff can develop their skills and make a meaningful difference every day. If you are passionate about delivering excellent advice services and leading a team that helps older people live better lives, we would love to hear from you.

Closing date for applications: 12pm - 8th September 2026. 

Interviews will be held w/c 14th September 2026

All posts are subject to a Disclosure and Barring Service check.  CVs are not accepted.

We value diversity and are committed to be representative of the communities we serve. We are a Mindful and Disability Confident employer. 

Do you want to help lift some of the most vulnerable in our communities out of poverty? Do you want work with a small, compassionate, dynamic charity, and help change lives? If so, we would love to talk to you.

This is an exciting opportunity to join our Wandsworth Branch as a Debt Advice Case Manager, to help in our mission to ‘Restore Dignity and Renew Hope’ to those in our communities brought down by poverty and debt.

You will be expected to deliver high quality holistic and in-depth debt advice and money education on a case management basis and to support the provision of advice by volunteers.

About Crosslight

Crosslight works to lift people out of poverty and help them build a better future. We long for our communities to flourish and for no one to be left behind, and our vision for our staff and volunteers is more than just a job, it is an opportunity to make a difference. 

Crosslight was born out of the ministry of the local church and retains a strong Christian ethos which informs and underpins the values by which we operate. Our calling is to work in partnership with local churches and community organisations to serve anyone in need, irrespective of their race, gender, religion, sexuality or any other characteristics. Together with our partners, we strive to effect lasting change and increase the capacity of our clients to realise their full potential.

We are of our community and for our community – we are ‘all together’, and we would love for you to join us.

“Working for Crosslight has been life changing for me. I love the people that I work with and the supportive environment that has been created – everyone really looks out for each other. Crosslight really cares about their clients and treats everyone as an individual. It is hugely rewarding.” Sarah, staff member

About the role

This Debt Advice Case Manager role combines both technical and pastoral elements. It will involve building a client case, untangling sometimes complex situations, liaising with creditors, providing guidance for volunteers, and discerning and communicating the appropriate choices and strategies for the client. You will also need to lead client appointments and support clients through what at times can be emotionally difficult situations. Please read the Job Pack on our website for full details of the role and requirements.

Ideally, we are looking for someone with prior debt advice experience, and who has experience of working with vulnerable clients and supporting volunteers. However, we will also consider employing someone as a trainee Debt Advice Case Manager if they are able to demonstrate that they possess the skills, maturity, and determination to become proficient in this role.

• 3-5 days per week

• Being available onsite is an important aspect of this role two-thirds of your time spent in one of our Wandsworth locations or in our Head Office in Kensington. The exact split between remote/onsite working will be by agreement with the line manager and to meet the needs of the service which could change over time. This role is not suitable for remote working only.

• Salary range from £30k to £35k depending on experience, with the expectation that all desirable and essential attributes within the job description should be in evidence to achieve the top of this range (see job pack on our website)
• Competitive benefits including 27 days holiday (FTE), enhanced pension scheme, health cashback scheme, access to employee support programme incl. GP appointments

Visit our website for details of how to apply.