Assistant centre manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £22,932 per annum pro rata (£12.60/hour)
Location:Caerphilly
Contract Type: Permanent in line with funding -Workplace based
Hours & working Pattern:
14 Hours per week - Saturday and Sunday 9.30am - 5.00 pm (Incorporating 30 minutes of unpaid break during each shift)
Team members are offered the opportunity to undertake additional shifts to cover absences.
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Project Manager
Purpose of the post: Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities
Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
Respond appropriately to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, reporting concerns to your line manager without delay
Carry out Initial Contact Assessments, working alongside refuge or on call colleagues identifying together which support options best meet the individual's needs and preferences, prioritising need and risk
Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation.
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements.
Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues.
Keep Routes to Support updated with current refuge vacancies to support access and referrals
Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities.
Ensure contributions to records are factual, person-centred, accurate, timely, and confidential, using Cyfannol’s Case Management System and other internal records.
Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
Assist in providing the organisation’s out of hours response:
- Respond to all out of hours phone calls from the Live Fear Free Helpline, other refuges or Tier 2 and 3 on call colleagues across Cyfannol ensuring effective communication and continuity of support across the team.
- Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk.
- Provide support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response.
- Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team.
- Complete handovers at the end of each shift, both face to face and via email, to ensure consistency, safety and shared understanding across the team.
Housing Management:
Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity.
Carry out routine monitoring of CCTV and security systems to help maintain a secure setting for residents and staff.
Complete and record daily and weekly health and safety checks as directed by the Facilities Coordinator, ensuring refuge spaces meet required standards.
Ensure communal areas are safe and secure before the start of sleep-in shifts, creating a settled environment for the night.
Report repairs and maintenance issues promptly, liaising directly with landlords or housing associations, and involving the Facilities Coordinator when needed.
Provide access to contractors attending the building and monitor their presence to ensure safety and accountability.
Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure.
Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed.
Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices.
Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines.
Clean private bedrooms/flats between occupancies as promptly as possible to prepare for Routes to Support listings.
Wash and change bed linen, towels, cot bedding, and similar items between occupancies to maintain hygiene and comfort.
Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal.
Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach.
Liaise with community neighbours when necessary, seeking guidance from your line manager to ensure respectful and constructive communication
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Retail Van Driver and Donation Centre Assistant
Dual site – Donation Centre in Harrogate and Warehouse in Knaresborough, North Yorkshire, with travel required across the Yorkshire Region
We are committed to paying the Real Living Wage.
About us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Van Driver and Donation Centre Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
We are currently looking for a Van Driver and Donation Centre Assistant to join our Retail, Services and Operations team.
Reporting to the Warehouse Operations Manager, you will be part of the team responsible for ensuring the efficient running of the donation centre and warehouse. The primary focus of this role is to deliver stock to our retail shops across Yorkshire in a timely manner. However, at busy times you will also be required to assist with sorting and selecting of stock, collecting and accepting donations at the centre or from donors, assisting with general maintenance tasks and supporting with the removal of general waste through the appropriate channels whilst working in compliance with all relevant Health and Safety legislation and our Driving for Work policy.
Specifically, you will:
· Carry out deliveries of donated stock to shops ensuring that the shops receive the stock that they have requested from the Donation Centre.
· Complete collections of furniture and goods across Yorkshire, including the disposal of waste materials, as directed.
· Be responsible for day-to-day vehicle maintenance, including completion of the weekly vehicle maintenance checklist and daily visual checks.
· Ensure charity vehicles are left secure, clean and presentable at the end of the day and ensure any vehicle defects and damage promptly are reported in accordance with charity procedures.
· Be an ambassador for the charity whilst driving branded vehicles, ensuring that you drive carefully and mindfully of other road users.
· Seek opportunities to actively engage with visitors to enhance their visit and further promote the profile of the charity.
· Be responsible for assessing the quality of goods collected, including furniture which will include declining donations that are unsuitable for sale and may contravene the Sales of Goods Act 1979.
· Take pride in the centre's presentation, seeing everything through the eyes of the visitor and addressing anything that would not meet a visitor's expectations.
· Complete PAT testing of electrical donations to ensure that they are safe for us to sell (full training will be provided.)
· In the absence of the Donation Centre Managers, monitor the Donation Centre email inbox daily for Stock Requests from shops and ensure that the Donation Centre team have prepared the stock in line with the weekly delivery schedule.
· Assist with basic maintenance tasks at all sites, including:
o Minor repairs to fixtures and fittings
o Basic grounds/exterior maintenance
o Painting & decorating
About You
To be considered for this role, you will need:
· To be ideally educated to at least GCSE standard or equivalent, including Maths and English.
· To have the ability and willingness to travel across the Yorkshire region.
· To have a full UK driving license with less than 6 penalty points.
· To have a willingness to undertake any additional training as required.
· To be highly organised with good time management skills.
· To be able to prioritise workload, meet deadlines and adapt to changing deadlines.
· To be able to demonstrate a good standard of written and numeracy skills or confident in using available tools to support with this.
· To be passionate about delivering good customer service both internally and externally.
· To have good communication and interpersonal skills.
· A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
o A check on your employment history by seeking two references
o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006
o A DBS check at enhanced level
Application
Before applying, please visit our website to view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and covering letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 12 December 2025. Please read our privacy notice before applying.
The charity is a responsible and flexible employer. We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us.
The client requests no contact from agencies or media sales.
Thank you!
Location: HMS Raleigh, Torpoint, East Cornwall, PL11 2PD
Contract: Full time, Permanent
Salary: £29,000 gross per annum
Closing Date: 1st of December 2025
Are you a Training Centre Support Officer looking for a new opportunity?
The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.
We are currently looking for a Training Centre Support Officer to join our team at HMS RALEIGH.
About the role
The purpose of this role is to support the Centre Manager in managing the facility known as SCTC Raleigh which is hosted at HMS Raleigh. We operate within and as part of HMS Raleigh, this requires significant co-ordination and liaison across the wider team at HMS Raleigh. The purpose of SCTC Raleigh is to facilitate and support the delivery of cadet training for all organisations of the Royal Navy Cadet Forces. This role is responsible for facilities management and health and safety reporting to the Centre Manager.
Responsibilities
- To support the Centre Manager to facilitate all activity hosted at the centre
- Lead on arranging all logistics in support of the centre’s activities
- Ensure the centres facilities are maintained appropriately
- Manage the routine health and safety records and actions for the Centre Manager
Requirements
- Strong administrative and organisational skills.
- Experience/knowledge of uniformed and/or youth organisations
- Experience working within the Military environment preferably Royal Navy.
- Can demonstrate ability to form and maintaining collaborative relationships.
- Ability and willingness to work evenings and weekends
For further information, please download the Recruitment Pack.
Benefits
- 51 days annual leave per annum
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Additional Information
MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.
We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.
All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Warehouse Assistant
Warehouse on Manse Lane, Knaresborough
We are committed to paying the Real Living Wage.
About Us
Yorkshire is one of the regions hardest hit by cancer. Together, we can change this.
Yorkshire Cancer Research is a charity dedicated to funding research so that you and those you love live longer healthier lives, free of cancer.
Thanks to supporters, the charity funds vital cancer research and pioneers innovative new services for people with cancer. These life-giving medical breakthroughs are helping more people survive cancer – in Yorkshire, and beyond.
As an inclusive employer, our aim is to ensure our workforce reflects the rich diversity of our region. We believe a diverse workforce is vital to us taking action to prevent, diagnose and treat cancer more effectively in Yorkshire. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.
The Benefits
We offer all employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Hornbeam Park train station, free onsite parking and a whole lot more.
We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Warehouse Assistant, you will put people in Yorkshire at the heart of everything you do, unite with colleagues and other organisations in this cause, and dare to think big and bold to make positive solutions happen.
The Role
As Warehouse Asssistant, you will play a vital role in ensuring the smooth and effective operation of Yorkshire Cancer Research’s warehouse. Supporting the Warehouse Operations Manager, you will focus on accurately picking, packing and preparing donated stock for distribution to retail outlets or beneficiaries.
This role provides an opportunity to make a real difference by supporting the flow of goods that ultimately attracts the funds needed to deliver life-saving research and services across Yorkshire.
Specifically, you will:
- Accurately pick stock from order lists that are sent to the Warehouse.
- Pack goods securely and appropriately for transport to Shops, Beneficiaries or Head Office.
- Pick, prepare and ship parcels for dispatch.
- Accept and put away deliveries from both external suppliers and our Donation Centre.
- Ensure stock is organised and accessible at all times.
- Assist with stock counts and inventory checks.
- Safely and efficiently load vans at the end of each day with the required stock.
- Follow all warehouse safety procedures and ensure compliance with Health & Safety Regulations.
- Maintain a clean and safe working environment.
- Use equipment (eg. Trolleys, pallet jacks) safely and responsibly and in line with the training provided.
- Work collaboratively with other warehouse employees and volunteers.
- Communicate effectively with the Warehouse Operations Manager regarding stock levels and issues.
About You
To be considered for this role, you will need:
- To be Ideally educated to GCSE or equivalent, or able to demonstrate experience in a similar role at a similar level.
- To be familiar with Microsoft Office and the use of technology.
- To have experience of working across teams and supporting multiple stakeholders.
- The role includes manual handling duties, and therefore, you must be able to safely and confidently conduct manual handling up to the limits specified by the HSE.
- To be highly organised with good time management skills and the ability to prioritise own workload to meet deadlines.
- To have good attention to detail and accuracy.
- To be able to work in a fast-paced environment.
- To be resilient, embrace change and evolution, and be able to encourage others to do likewise.
- To have good written and numerical skills.
- A willingness to complete our pre-employment checks (to be undertaken once the role is offered and accepted) which include:
o A check on your employment history by seeking two references.
o A check on your eligibility to work in the UK as per the Immigration, Asylum and Nationality Act 2006.
o A DBS check at basic level.
Application
Before applying, please visit our Careers Page to view the full role profile and find out more about working for Yorkshire Cancer Research.
To apply please submit a CV and cover letter outlining your suitability for the role to Claire Wooldridge, Head of People, before 12 December 2025. Please read our privacy notice before applying.
Yorkshire Cancer Research is a responsible and flexible employer. We welcome any discussion for flexible working at the interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.
We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application, please contact us via our website.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Maintenance Assistant – Yeldall Manor, Reading
Are you practical, reliable, and passionate about using your skills to make a real difference in people’s lives? Yeldall Manor, a Christian residential rehabilitation centre near Reading, is looking for a Maintenance Assistant to join our dedicated team.
In this role, you’ll help keep our beautiful grounds and buildings in excellent condition, ensuring a safe and welcoming environment for our residents as they rebuild their lives. Working closely with the Facilities Manager, you’ll carry out day-to-day maintenance, repairs, and small projects across the site. You’ll use your own trade skills and coordinate with contractors and volunteers to complete tasks in plumbing, electrical work, general building maintenance, and appliance repair.
You’ll also play a key part in our planned maintenance programme, keeping records up to date and advising on improvements where needed. Occasionally, you’ll supervise and support residents as they take part in maintenance work, helping them develop new skills and confidence as part of their recovery journey.
Beyond the practical side, this role is about people. You’ll be part of a caring, faith-based community that supports men overcoming substance misuse. You’ll have opportunities to encourage residents in their recovery and spiritual growth, participate in times of prayer and worship, and contribute to the wider life of Yeldall Manor.
We’re looking for someone who is hands-on, organised, and able to maintain firm but caring boundaries. You’ll need to be comfortable working as part of a team, supporting others, and upholding the Christian ethos and values that underpin everything we do.
Yeldall Manor is a Christian organisation, and this role carries an occupational requirement for the successful candidate to be a committed and practising Christian, able to support residents in their spiritual journey (in accordance with Schedule 9 of the Equality Act 2010).
We are committed to safeguarding and promoting the welfare of our residents. The successful candidate will be required to complete an enhanced DBS check.
If you’re ready to use your practical skills to help transform lives, we’d love to hear from you. Please send your CV and a covering letter explaining your suitability for the role as outlined in the job description.
We look forward to welcoming you to the Yeldall Manor team!
Please use your covering letter to demonstrate how you suit the role as outlined in the attached job description. A response to the screening question is required.
Registered Charity
21 - 50
Yeldall wants all those affected by addiction to heal, transform and thrive.
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The client requests no contact from agencies or media sales.
Thank you!
Contract: Permanent, full time
Salary: £28,481 to £33,118 per annum
Location: Radcliffe, M26 1NQ
Closing date: Sunday 30th November 2025
Interview dates:
- 1st stage interview – Monday 8th & Tuesday 9th December 2025
- 2nd stage discovery session – Tuesday 16th December 2025
Are you an experienced operational manager, who relishes a challenge, with a passion for pets and people?
We’re recruiting a Centre Manager with strong leadership, organisational and communication skills to lead our Manchester Rehoming Advice and behaviour unit.
This is an exciting time for the Manchester Centre with many changes happening and the chance for a dynamic leader to bring their own experience and help shape the future of the centre, for the pets and clients we help through our site, as well as the Manchester team.
More about the role
Based in our high street location since 2018, we are perfectly placed to support our local community and surrounding areas. Our Foster-based care and Home Direct scheme ensures animals find new loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
As Centre Manager, you’ll be responsible for all aspects of the Centre – pets, people, facilities, compliance and finances. Working closely with your Assistant Managers, you’ll inspire and empower your team, embed a culture of continuous improvement and ensure the highest welfare standards.
This role is about leading people, bringing teams together and driving performance. We have a skilled, passionate team with great ideas – we now need someone who can take those forward, make things happen, and bring colleagues with them on the journey. There’s also real opportunity to shape the culture of the centre, including rethinking how we can best meet our goals for helping pets.
The standard hours for this role are 37.5 hours per week on a locally agreed rota to include weekends and bank holidays. The standard hours are 8:30 – 5 Monday – Friday, working 1 in 3 weekends (Sat and Sun), with flexibility where there is a business need.
Want to know more detail? Great! We have attached a candidate pack and job description which hopefully gives you everything you need.
About you
You will be an inspirational leader with a proven track record of motivating, developing and supporting people in a fast-paced environment. You’ll bring strong people management skills – able to set direction, take action and empower others to deliver improvements.
Alongside your leadership strengths, you’ll bring sound knowledge of animal welfare and operational excellence from a similar environment. Confident and decisive, you’ll balance the needs of pets, people and resources to achieve outstanding results.
Resilient, empathetic and emotionally intelligent, you’ll thrive on challenge and approach every situation with a positive, problem-solving mindset.
Knowledge, skills, and experience
- Significant experience of successfully motivating, leading, and developing high performance teams, including setting clearly defined objectives, and managing performance in an animal welfare setting.
- Strong knowledge of animal welfare/care, ensuring operational excellence in a similar animal welfare environment.
- Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
- Financially aware and numerate.
- Proven experience of working constructively and collaboratively with colleagues from different teams.
- Interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence, and build credibility with colleagues and external parties.
- Experience of working in a commercial environment where the need to control costs and deliver high levels of service are important.
- The ability to demonstrate, understand and apply our Blue Cross values.
- Current full driving licence.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 30th November.
The process will include:
- First stage interview and site tour – Monday 8th & Tuesday 9th December 2025
- Online Discovery Session – Tuesday 16th December 2025. This will include scenario-based exercises and group discussions, giving you the chance to demonstrate your leadership style and approach to change while meeting colleagues.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Pro rata full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and Personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.
Thank you!
Location: HMP Leyhill
Job Type: Part time, 7 hours per week (weekend working)
Contract Type: Permanent
Salary: £23,810 per annum FTE (£4,444.50 per annum pro rata)
Benefits: Cycle to Work Scheme, Life Assurance, Season Ticket Loan, EAP Scheme
As Visits Centre Assistant you will provide support to families visiting loved ones in the Visitor Centre, visitor centre services include play and children’s services, and a catering service. You will work as one of the PACT Family team, you will be based primarily in the prison's visitor centre and visits hall providing support, advice and guidance to families visiting prisoners, facilitating prison visits and family days and supporting the play service.
A Visits Centre Assistant provides support to families visiting loved ones in the Visitor Centre. Visitor centre services include play and children’s services, and a catering service.
About You:
To be successful in this role you will have experience and understanding of working with families in a challenging environment, ideally involving offenders and/or their families. You will also have excellent organisational skills and the ability to manage a demanding work load. You will have the ability to contribute to planning and development of Pact’s family work and also have knowledge of safeguarding/child protection practice. Furthermore, you will have excellent interpersonal communication skills and ability to work in build partnerships with a range of agencies.
What Pact Offer:
Pact offer a wide range of employee benefits including free confidential advice and counselling service, cycle to work scheme, life assurance, eye care vouchers, generous annual leave plus more. You will have the opportunity to attend internal training events to further develop yourself as an effective support work and you will undergo a thorough induction process and be supported by a friendly and enthusiastic team.
How to apply:
If you feel you meet the requirements of this post, please complete an application form by clicking the 'apply now' button.
* We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Other information:
Pact is an equal opportunity employer and welcomes all applications including those with a criminal conviction (appointment to post is subject to a risk assessment).
This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), Prison Vetting and an enhanced Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison.
About us
Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.
Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.
Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.
You may also have experience in the following: Customer Service, Charity, Charities, Third Sector, Not For Profit, Catering, Family Services, Food Hygiene, Catering Assistant, Play Support Assistant (Justice Services), Visitor Centre Support Worker, Family Support Worker, Family Engagement Worker, Family Liaison Worker, Safeguarding Support Worker, Offender Family Support Worker etc.
REF-225 276
Thank you!
The facilities assistant supports the effective day-to-day running of The Thornbury Centre. Working within a small team of staff and volunteers, the postholder will help to ensure the Centre is safe, clean, welcoming and well managed for all users, tenants, staff and visitors.
The client requests no contact from agencies or media sales.
Thank you!
Contract: Permanent, full time 37.5 hours per week
Salary £25,787 - £27,047 per annum
Location: Burford
Closing date: Sunday 30th November
We’re recruiting an Assistant Manager – Onsite Services to join our Burford rehoming centre, to ensure that the right pet is placed in the right service for both the client and the pet.
More about the role
At Blue Cross we are ambitious, and the work carried out by our Centre's is key in achieving our strategy and ensuring that ultimately, we help more pets.
This is a wonderful opportunity to join Blue Cross to lead a team in ensuring a high level of client care, efficient and connected decisions relating to pet welfare, and the delivery of high-quality rehoming services.
On a day-to-day basis you’ll be leading your team and ensuring the smooth running of the refill and adoption stages of our rehoming services. You’ll work closely with operational colleagues to ensure we have a pipeline of new pets and pool of adopters ready for a pet.
The refill and adoption stages of our rehoming services is critical, so this role will see you working closely with your team and colleagues with a strong focus on finding the right homes for pets as efficiently as possible and refilling to optimise caseloads for our Pet Welfare Assistants. While delivering robust rehoming services are important to us, so is the client experience and it will be up to you to ensure that we monitor and continually look for ways to uphold and improve our client journey.
For many, the Centre will be the ‘public face’ of Blue Cross so you will need to ensure that your team put client service is at the heart of every interaction, this includes making sure public areas and facilities are welcoming and engaging and that administration of the admission and adoption process complies with internal processes and compliance legislation such as GDPR.
This is a full-time role working 37.5 hours per week on a rota which includes weekends and bank holidays.
At Burford rehoming centre, we provide onsite accommodation for pets in our care 24/7. Overnight shifts are usually undertaken by team members who live on site. Occasionally, you will be expected to carry out night checks or stay in on site accommodation overnight when the resident team members are either not working or away for a period of time. These duties are organised on a local rota and shared between all members of the team.
About you
You will be an excellent manager of people, having skills which are finely honed by working in a similar, animal related environment with expert knowledge and application of pet welfare and care.
As an accomplished, positive, and innovative manager, you will know how to inspire, motivate, and drive continuous improvement. You will be able to lead a team of Pet Welfare Assistants, developing and empowering them through effective management and coaching.
With your excellent communication skills, you will have the ability to adapt your approach to suit different audiences. As there are always many ‘plates spinning,’ you will be naturally calm and organised, and be prepared to make decisions in a high-pressure environment.
You will have strong analytical skills and the ability to rigorously monitor, assess and evaluate in order to deliver improvements. You will have an appetite to continually improve onsite facilities and services, ensuring your team and others involved are engaged.
You will know what it is like to work in an emotionally charged environment and have excellent ‘bounce back ability’ and resilience. In addition, you will be emotionally intelligent, showing empathy and knowing how to support your team and members of the public.
Knowledge, skills, and experience
- Experience of working in a rescue welfare environment.
- Significant experience of managing a team.
- Significant experience in delivering high level client service in a fast-paced environment.
- Experience of developing, mentoring, and coaching operational teams.
- High standard of verbal and written communication.
- Proven decision-making ability.
- Understanding of and ‘hands on’ experience of pet care.
- Current full driving licence.
- Ability to demonstrate, understand and apply our Blue Cross Values.
It would be great (but not essential) if you also had:
- Client relationship management experience.
- Performance management and improvement experience.
- Change management experience.
- Delivering training and presenting to large groups.
- Experience working with volunteers.
- Qualifications in management, leadership, or coaching
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 30th November.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.
Thank you!
Contract: Permanent, full time (37.5 hours per week)
Salary: £25,787 - £27,047 per annum
Location: Exeter, EX2 8ED
Closing date: Sunday 7th December 2025
Interview date: Tuesday 16th December 2025
We're recruiting an Assistant Manager – Offsite Services to lead and streamline our home-based pet operations in Devon!
In this role, you'll ensure that every pet finds the perfect match with their new family as quickly as possible, while maintaining top-quality care for both our pets and clients throughout the entire adoption journey. Join us in making a difference, one pet at a time!
More about the role
Our Devon centre has a wonderful group of dedicated people with varying skills that meld into one team with one mission: to help as many pets as possible. We help pets through our two main services, Home Direct and our fostering network of over 80 volunteer foster carers.
In this role, you’ll play a key part in ensuring exceptional care for both pets and clients while making well-connected, efficient decisions that prioritise pet welfare. As the leader of our home-based pet operations, you’ll oversee the smooth running of daily activities, acting as the subject matter expert in practical animal handling and assessment. Your goal will be to prepare pets for adoption as quickly and effectively as possible. You’ll work closely with your team to ensure timely pet assessments, behaviour management, and training, while providing full support to foster carers.
You’ll also be responsible for achieving pet-related targets, ensuring your team of Pet Welfare Assistants and Foster Co-Ordinator's maintains the highest standards of animal care and adheres to national processes in case management. Since we don’t have cattery or kennel facilities, innovation and teamwork are essential to address the most urgent cases effectively.
Motivating and managing your team is central to this role, enabling the centre to provide top-quality home-based pet care while helping your team develop professionally.
This is a full-time position, working 37.5 hours per week and you will be required to work 1 in 3 weekends.
About you
You’ll be a great people manager, bringing finely honed skills from your experience in an animal-related environment, along with expert knowledge of pet welfare and care.
As a dynamic and innovative leader, you know how to inspire and motivate your team, driving continuous improvement. You’ll lead a team of Pet Welfare Assistants and Foster Coordinators, empowering them through effective management and coaching.
With excellent communication skills, you adapt your approach for different audiences, ensuring your message resonates. While juggling multiple tasks, you remain calm and organised, making confident decisions in high-pressure situations.
Your strong analytical skills enable you to monitor and evaluate effectively, implementing meaningful improvements.
Having worked in emotionally charged environments, you understand the importance of resilience and have excellent “bounce-back ability.” Your emotional intelligence and empathy will shine as you support your team and the public, creating a compassionate and effective workplace.
Knowledge, skills, and experience
- Significant experience in managing a team.
- Significant experience in delivering high level Customer service in a fast-paced environment.
- Significant subject matter expertise and application of pet welfare and handling of domestic animals
- High standard of verbal and written communication.
- Current full driving licence
- The ability to demonstrate, understand and apply our Blue Cross values
It would be great (but not essential) if you also had:
- Performance management and improvement experience.
- Experience working with volunteers.
- Understanding of safeguarding issues.
Want to know more detail? Great! We have attached the job description which hopefully gives you everything you need.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 7th December 2025.
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.
Thank you!
Contract: Full time, fixed term until 16th February 2027
Salary: £28,481 to £33,118 per annum
Location: Exeter, EX2 8ED
Closing date: Sunday 30th November 2025
Interview dates:
- 1st stage interview – Wednesday 10th December 2025
- 2nd stage discovery session – Tuesday 16th December 2025
Are you an experienced operational manager, who relishes a challenge, with a passion for pets and people?
We’re recruiting a Centre Manager with strong leadership, organisational and communication skills to lead our Devon rehoming advice and behaviour unit in all pets, people, financial and compliance matters!
This is a great time to join the Devon Centre, with the chance for a dynamic leader who can quickly adapt and bring their own experience to the role. This is a fixed term contract role until 16th February 2027.
More about the role
At our rehoming, advice & behaviour unit in Devon, our foster-based care and Home Direct Scheme ensures animals find loving homes without the stress of kennels. This means that we do not usually have pets staying onsite overnight and our roles may not include daily pet care, but no two days are ever the same.
As Centre Manager, you’ll be responsible for all aspects of the Centre – pets, people, compliance and finances. Working closely with your Assistant Managers, you’ll inspire and empower your team, embed a culture of continuous improvement and ensure the highest welfare standards.
This role is about leading people and delivering the strategy for the Devon centre. We have a skilled, passionate team, we need someone who can build great relationships and continue to meet the objectives of the centre.
For many, the Centre will be the “public face” of Blue Cross so you will need to ensure that customer service is at the heart of every interaction. At Blue Cross we are ambitious, and the work carried out by our Centres is key in achieving our strategy and ensuring that ultimately, we help more pets.
The standard hours for this role are 37.5 hours per week on a locally agreed rota to include weekends and bank holidays. The standard hours are 8:30 – 5 Monday – Friday, working 1 in 3 weekends (Sat and Sun), with flexibility where there is a business need.
Want to know more detail? Great! We have attached a candidate pack and job description which hopefully gives you everything you need.
About you
You will be an inspirational leader with a proven track record of motivating, developing and supporting people in a fast-paced environment. You’ll bring strong operational and people management skills – able to set direction, take action and empower others to deliver improvements.
Alongside your leadership strengths, you’ll also possess indepth knowledge of animal welfare and operational excellence from a similar environment.
Confident and decisive, you’ll balance the needs of pets, people, and resources to achieve outstanding results.
Resilient, empathetic and emotionally intelligent, you’ll thrive on challenge and approach every situation with a positive, problem-solving mindset.
Knowledge, skills, and experience
- Significant experience of successfully motivating, leading, and developing high performance teams, including setting clearly defined objectives, and managing performance in an animal welfare setting.
- Strong knowledge of animal welfare/care, ensuring operational excellence in a similar animal welfare environment.
- Experience of positively embracing and adapting to change by identifying, leading, and managing change in line with organisational objectives.
- Financially aware and numerate.
- Proven experience of working constructively and collaboratively with colleagues from different teams.
- Interpersonal and consultative skills, including the ability to communicate, present, negotiate, influence, and build credibility with colleagues and external parties.
- Experience of working in a commercial environment where the need to control costs and deliver high levels of service are important.
- Significant experience of working in an emotionally charged environment, showing empathy, and demonstrating resilience under pressure and dealing with distressed people and animals.
- The ability to demonstrate, understand and apply our Blue Cross values
- Current full driving licence.
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 30th November.
The process will include:
- First stage interview and site tour – Wednesday 10th December 2025
- Online Discovery Session – Tuesday 16th December 2025. This will include scenario-based exercises and group discussions, giving you the chance to demonstrate your leadership style and approach to change while meeting colleagues.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Pro rata full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
- Health cash plan
- Unlimited access to an employee assistance programme
- Pension scheme with enhanced employer contribution
- Professional fees paid with Continuing Professional Development and Personal development support
- Life assurance
- 20% discount on Pet Plan pet insurance
- Enhanced family friendly policies
- Recognition scheme
- Annual volunteer days
- Charity worker discounts across a variety of retailers
Registered Charity
501 - 1000
We believe in a world where all pets enjoy a healthy and happy life with people who love them
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Could you help us create a first-class customer experience at one of our shops? Are you driven by a desire to make our world a kinder place for animals?
At Bath Cats and Dogs Home we believe every cat and dog should enjoy a healthy life and a happy home. Our charity shops are an important presence on the high street, raising precious funds to support our mission and connecting us to the communities in which we work.
As Assistant Manager, you’ll work closely with your shop manager to create vibrant displays, motivate a team of volunteers, and manage daily operations. Your enthusiasm for sustainable shopping will inspire both customers and volunteers. Physical activity is part of the job, as you'll be hands-on in processing stock and creating impactful shop layouts.
If you want to be part of a dynamic team of staff and volunteers, and make a significant impact on the lives of the most in-need cats and dogs, please get in touch.
£23,809.50 FTE (pro-rated to £14,285.70 based on 22.5 hours or £9,523.80 based on 15 hours per week)
The client requests no contact from agencies or media sales.
Thank you!
Battersea is entering an exciting phase of innovation and transformation during this first year of our new five-year strategy. With increased investment in income generation, we are strengthening our team to drive the growth necessary to achieve our organisational goals. This role sits within the Philanthropy, Partnerships & Commercial (PPC) team, made up of Philanthropy & Trusts, Corporate Partnerships & Commercial, Special Events & Stewardship, and Fundraising Operations.
The focus of the Philanthropy & Trusts team is to build a solid base of support through excellent stewardship of existing trusts and major donors alongside cultivation of new prospects, reached through prospect research and the networks of senior volunteers. The key purpose of this Philanthropy Manager is to meet both financial and strategic KPIs in order ensure the long-term health of the Philanthropy pipeline. They will do this by personally managing a portfolio of key individual relationships as well as line-managing the Philanthropy Officer to deliver against their targets. This role, together with Battersea’s other Philanthropy Managers, will also work closely with senior leadership, senior volunteers and other individuals to open up networks and introduce new major donors to Battersea.
What we can offer you:
In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:
- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources
- Generous pension contributions - up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year
- Annual interest-free season ticket loans
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Our hybrid working model:
We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.
We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Acceptable use of AI:
At Battersea, we value expertise. We recognise each candidate that applies to us will have a range of expertise they can offer us, so we want to hear about this in your own words. We understand the support that generative artificial intelligence (AI) software can offer but it can also lead to numerous applications presenting as generic and impersonal. This makes it difficult to gain understanding of your unique experience.
To best showcase yourself, we encourage you to write your responses without the assistance of AI. If you require the use of AI software to aid in completing your application, we ask you use the generative responses as a prompt for writing your answers and avoid copying and pasting. You must also ensure the information presented in your application accurately reflects your experience.
Closing date: 1st December 2025
All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.
Interview Date(s): To be confirmed
For full details on the role, please download the recruitment pack from our Careers website.
To apply for the role, click on the "Apply" button below.
Registered Charity
501 - 1000
Battersea is here for every dog and cat, and has been since 1860. We believe that every dog and cat deserves the best.
The client requests no contact from agencies or media sales.
Thank you!
Jerry Green Dog Rescue is looking for an inspiring, self-motivated and target-driven Fundraising and Volunteer Manager who can hit the ground running. You will oversee Community Fundraising and Volunteering at Jerry Green Dog Rescue, and will be instrumental in setting the future strategy for Community Fundraising from individuals, groups and corporates, as well as leading on the Volunteering strategy for across the charity.
This role is Hybrid – minimum 1 day per fortnight at one of our centres (Nottinghamshire, North Lincolnshire, South Lincolnshire), with travel across our regions to support your team and visit our centres and shops as required. You will manage 2 x Volunteer and Community Fundraising Officers and 1 x Volunteer Administration Assistant.
As the Volunteering and Community Fundraising Manager you will be responsible for:
· Developing and defining the Community Fundraising strategy and Volunteering strategy, with income stream responsibility for Community, Corporate, Third Party and Virtual Products.
· Implementing excellent supporter experience across community fundraising and volunteering.
· Leading on exciting projects such as the growth of our Virtual Products and Third Party event offering for supporters.
· Inspiring and motivating your team of talented individuals to achieve their objectives, instilling a culture of trust, innovation and being solution-focussed.
· Working collaboratively across the organisation, and as part of the ‘Leads’ group to achieve the aims of our organisational strategy
· Acting as an ambassador for Jerry Green Dog Rescue, and living our values in everything you do, with your colleagues, supporters and volunteers.
· Keeping up to date with sector trends across community fundraising and volunteering, and ensuring adherence to relevant legislative requirements.
This is an exciting time to join our team. We are coming to the end of the first year of our 5-year strategy, and with much of the groundwork in place there is now a real opportunity to make a step change in income growth and building a strong volunteer network.
We’re looking for someone with previous experience within either Community, Events or Corporate fundraising with a track record of achieving or exceeding income targets, as well as a strong understanding of Volunteer management. Above all, you’ll share our belief that every dog deserves kindness, compassion, and a home of their own. A full valid driving licence will be needed to undertake this role.
Benefits include
· 33 days annual leave
· Hybrid and flexible working arrangements available
· Employee Assistance Programme
· Discounts through Bright HR, Charity Workers and Give As You Live platforms
· NEST pension
· Potential Salary sacrifice offers
All dogs deserve a good life and a safe, loving home. We exist to find safe, loving homes for dogs and to support people to give their dogs as good a life as possible
The client requests no contact from agencies or media sales.
Thank you!
About MSI
MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.
Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.
We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.
About the Role
As a receptionist, you will be the first point of contact for MSI staff, visitors, and contractors. Duties include offering administrative support across the organization, welcoming and greeting guests who visit the business.
You will also coordinate front-desk activities, including distributing correspondence, Mail, deliveries and redirecting phone calls. To be successful in this role, you should have a pleasant personality, as this is also a customer service role. The role also requires that you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and being able to manage demands are timely essential for this position.
About You
For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.
This means that we will only accept applications from candidates who are unequivocally pro-choice.
Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.
We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.
We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.
To perform this role, you’ll need the following skills:
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- High school degree: additional certification in Office Management is a plus
Key responsibilities:
- Telephone Calls: answer the main phone, transfer calls, and take messages in a professional succinct manner using tact and discretion as required
- Visitors: welcome visitors to the building and ensure they are signed in and inform the team member their visitor has arrived
- Deliveries: on arrival of deliveries, contract the team member and ensure the stock is taken to the appropriate location
- Mail: sort post into relevant pigeonholes and distribute to teams in a timely manner. Inform team members of ‘signed for’ or urgent mail. Collect and prepare outgoing letters and parcels for Royal Mail, DHL, or other courier services collection.
- Meetings: approve room bookings on the intranet, arrange for projectors, refreshments, and lunch as and when required.
- Order office supplies: stationary, leaflets and other publications as and when required
- Typing: including routine correspondence, listings, and reports (using Word, Excel & PowerPoint)
- General office duties: faxing, filing, photocopying, and franking mail
- Provide occasional administrative support to other MSI teams
- Cover holiday and sickness: ensuring the front desk is always covered
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.,pens, forms, and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort, and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
- Keep updated records of office expenses and costs
- Maintain health and safety standards in the office and report repairs and issues
- Monitoring storage needs and office management requirements
- Liaising with contractors to ensure that works have been carried out ( cleaning, waste collection) etc
Formal education/qualification
- No formal educational requirement, qualification through experience is sufficient for the role OR Detail formal education requirements.
Please contact us for the full JD.
Location: London, UK, 5 days per week in the office.
Full-time: 35 hours a week, Monday to Friday.
Contract type: Permanent.
Salary: £22,932 – £26,915 per annum for UK based candidates. Discretionary bonus + benefits.
Salary band: BG 3
Closing date: 4th December 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.
For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply.
