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54

Behaviour change officers jobs in Hoxton, greater london

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Top job
Sir Oswald Stoll Foundation, London (On-site)
£33,317 per year
We are seeking experienced Customer Service Officers to join The Stoll Foundation, to deliver an outstanding service to residents.
Posted today Apply Now
Top job
London Youth, Hoxton (On-site)
£31,098 per year
Supporting the Fundraising and Communications Directorate across events, different income streams, and communications projects.
Posted 6 days ago
Top job
Closing in 7 days
Chelsea FC Foundation, London (On-site)
£30,000 - £31,500 per year
To lead and deliver CFC Foundation Adapted Sport Programmes across a range of sports, engaging and supporting participants aged 40 and over.
Posted 3 days ago
Top job
Southwark Charities, London (Hybrid)
£55,000 - £60,000 per year
Join us and help build the foundations for the next 500 years of Southwark Charities.
Posted 1 day ago
Closing in 5 days
Centrepoint, London (Hybrid)
£29,849 - £35,493 per year
Join Centrepoint as a Supporter Care Officer and help deliver an outstanding experience for the supporters behind our mission
Posted 2 days ago
Sheila McKechnie Foundation, London (Hybrid)
£35,000 - £37,000 per year (£28,000 - £29,600 pro rata) depending on experience in a similar manager level role.
Posted 2 days ago Apply Now
Closing in 3 days
Dogs Trust, London (Hybrid)
£39,975 per year + benefits
Posted 5 days ago
The Churches Conservation Trust, Remote
£27,000 per year plus pensions and benefits
We are looking to appoint an enthusiastic and highly organised individual in a supporting role to the People team.
Posted 3 days ago
Closing in 4 days
JustMoney Movement, London (Hybrid)
£61,866 per year, (pro rata to £49,493 for 4 days per week)
Posted 3 weeks ago Apply Now
Rainforest Foundation UK, London (Hybrid)
£35,256 per year
Posted 2 weeks ago
Page 1 of 4
London, Greater London (On-site) 5.75 miles
£33,317 per year
Full-time
Permanent
Job description

About Stoll:

The Stoll Foundation is a leading provider of supported housing for vulnerable and disabled veterans in the UK. With a proud legacy of service, we are committed to delivering safe, high-quality homes and support that enables independence, dignity, and well-being for those who have served their country.

The Role:

Deliver an outstanding service to residents and internal stakeholders by being the first point of contact for residents, engaging service across multiple channels, including telephone, email and face to face interactions.

 The role involves resolving enquires relating to housing repairs, rent accounts, tenancy matters and general housing services, ensuring residents receive accurate information, timely resolution and a positive service experience and that all interactions reflect professionalism, empathy and efficiency.

Key Responsibilities:

  • Deliver excellent customer service to internal and external customers, always aiming to enhance the customer experience.
  • Handle inbound and outbound telephone calls and respond to customer emails professionally and efficiently.
  • Act as a single point of contact for residents, addressing enquiries at first contact wherever possible.
  • Deliver a consistently high standard of customer service aligned to organisational values and service standards.
  • Log responsive, urgent and emergency repairs accurately using our systems in line with our policies and procedures.
  • Diagnose repair issues through effective questioning to ensure correct categorisation and prioritisation.
  • Liaise with internal repairs teams and external contractors to schedule, amend or follow up appointments.
  • Keep customers informed of progress and timescales and manage expectations appropriately.
  • Respond to rent‑related queries including balances, payments, arrears and payment methods.
  • Explain rent statements and charges in a clear, customer‑friendly manner.
  • Signpost customers to relevant support services, including income advice or welfare support, where appropriate.
  • Provide information on tenancy services, estate services and policies.
  • Record, acknowledge and handle stage 1 complaints in line with our complaints policy.
  • Cover front of House and Reception Duties, greeting all stakeholders is a professional and courteous manner.
  • Assist with organising and attending resident meetings, open days, and community engagement events to build positive relationships and gather feedback.
  • Provide administrative support for organisational related processes.
  • Maintain confidentiality and handle sensitive resident information in accordance with GDPR and data protection policies.
  • Assist in the preparation and distribution of newsletters, notices, and digital updates for residents.
  • Stay informed on organisational policies and complete relevant training to ensure consistent and compliant service delivery

Person specifications:

Customer Focused: Demonstrates a strong commitment to delivering excellent service and enhancing the resident experience.

Organised and Detail-Oriented: Maintains accurate records, manages multiple tasks efficiently, and ensures timely follow-up.

Strong Communicator: Communicates clearly, professionally, and effectively with residents, colleagues, and contractors.

Collaborative: Works well with others, contributes to team goals, and offers constructive feedback to improve service delivery.

Problem Solver: Applies sound judgment and initiative to resolve issues and manage conflicts effectively.

Technically Proficient: Confident in using Microsoft Office Suite and internal systems for reporting, communication, and task tracking.

Adaptable and Proactive: Responds positively to change, takes initiative, and seeks opportunities to improve processes.

Confidential and Compliant: Understands and adheres to data protection and GDPR requirements when handling sensitive information.

Resident Engagement: Comfortable participating in community events and engaging with residents to build trust and gather feedback.

Health & Safety Aware: Understands the importance of compliance with safety regulations and ensures documentation is current and accessible.

   

Frontline Competencies 

Working with Customers

• A focus on maximising the independence of our customers in all interventions 

• A focus on always delivering a holistic service to Customers, focusing on the person as well as their situation 

• The ability to regularly motivate and inspire Customers to improve their life situation 

• The ability to deal with customers exhibiting challenging behaviour in a positive way 

• An understanding of support issues, particularly relating to Veterans Communication 

• The ability to communicate effectively with all Customers 

Health and Safety

• An understanding of how to safeguard vulnerable adults and children 

• The consistent application of appropriate boundaries when working with Customers

Other Duties

Support the organisation: Carry out any other duties as required by The Tenancy Directorate

Cover housing officers: Act as the first point of contact in relation to housing applicants, ensuring that all data is recorded accurately on the housing database and the waiting list is managed efficiently.

Organisation
Sir Oswald Stoll Foundation View profile Organisation type Registered Charity Company size 21 - 50
Posted on: 06 August 2026
Closing date: 31 August 2026 at 10:27
Tags: Customer Service

The client requests no contact from agencies or media sales.