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Lead a respected counselling charity and help shape the future of mental health support in our community.
If you're an inspiring leader who combines strategic thinking with a hands-on approach, this is an opportunity to make a lasting difference. As our new Head of Centre, you'll lead an established, BACP-accredited charity with an excellent reputation for delivering affordable, high-quality counselling and professional training across West Kent and East Sussex.
For almost 40 years, The Counselling Centre has been committed to ensuring that everyone can access professional counselling, regardless of their financial circumstances. We are now looking for an exceptional leader to build on this legacy, strengthening our financial sustainability, developing new partnerships and expanding our impact to meet the growing demand for mental health support.
Reporting to the Chair of the Board of Trustees, you will provide both strategic and operational leadership across the organisation. You'll work closely with our dedicated staff, volunteers and trustees to ensure we continue to deliver outstanding counselling, training and community services while identifying opportunities for growth, innovation and long-term sustainability.
This is a varied and rewarding leadership role. You'll oversee the day-to-day running of the charity, lead financial planning and income generation, develop relationships with funders, commissioners, businesses and community partners, and act as an ambassador for The Counselling Centre across the local area. You'll also champion our values, nurture a positive organisational culture and ensure we continue to meet the highest standards of governance and professional practice.
We're looking for someone who brings senior leadership experience, commercial awareness and a genuine commitment to improving mental health. You'll be an excellent relationship builder with experience of developing partnerships, generating income and leading organisational change. Most importantly, you'll be motivated by our mission and excited by the opportunity to help shape the next chapter of our organisation.
Why join us?
Lead a respected charity with an outstanding reputation built over almost 40 years.
Make a genuine difference to the lives of people in your local community.
Work alongside a committed Board of Trustees, experienced staff and dedicated volunteers.
Help shape the future direction and growth of an ambitious organisation.
Enjoy a flexible part-time role (21 hours per week) with hybrid working.
Competitive salary of circa £50,000–£55,000 per annum pro rata, contributory pension, 25 days' annual leave (pro rata) plus bank holidays, and Christmas closure.
If you're looking for a leadership role where your strategic vision, commercial skills and passion for community impact can make a real difference, we'd love to hear from you.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Passionate about democracy, education and young people?
Young Citizens is a national citizenship education charity with nearly 40 years' experience inspiring active citizenship among children and young people.
As curriculum and policy change accelerates, including Votes for 16 reshaping how young people engage in civic life – we're focused on ensuring active citizenship sits at the heart of how the next generation is prepared to participate in and protect a thriving democracy.
About the role
We're looking for a Programme Leader to join our Education Team as we embark on an ambitious new phase of growth. This is a unique opportunity to help deliver inspiring programmes to schools across the UK while developing the skills, experience and confidence to build a successful career in the social impact sector.
Designed as a two-year development opportunity, this role is ideal for someone early in their career who is ready to take ownership, develop their leadership skills and make a tangible impact. You'll be trusted with responsibility from day one, encouraged to contribute ideas and supported to grow through hands-on experience.
Over the two years, you will develop your skills and expertise:
Within your first few months you'll be:
Leading delivery of one of our flagship programmes.
Running your own events and managing relationships with schools.
Confidently using Salesforce CRM to manage data and drive engagement.
Developing your project management skills through real responsibility.
As you continue to grow you'll have opportunities to:
Manage your own budget.
Build strategic relationships with partners and schools.
Represent Young Citizens at external events.
Shadow our senior leadership team.
Contribute to organisational strategy and help shape how we grow our impact.
Develop specialist interests across areas such as communications, impact, partnerships or programme development.
We're looking for someone who:
Is passionate about democracy, education and improving opportunities for young people.
Delivers high-quality work and enjoys taking ownership.
Can build strong relationships and manage multiple priorities.
Learns quickly and enjoys solving problems.
Wants to develop into a well-rounded professional in the social impact sector.
If you're looking for a role where you can develop your career, take on real responsibility, and help strengthen democracy through education, we'd love to hear from you.
Download the full recruitment pack for more information about the role, progression with Young Citizens and how to apply.
A Few Useful Notes When Applying
If you are excited by the opportunity to build a thriving network of schools that helps more young people become active citizens, we would love to hear from you. Please submit your CV and a cover letter addressing the application questions in the full job pack, which also contains further details on the application process.
Additional Information
Applicants must have the right to work in the UK.
Offers of employment are subject to satisfactory references and a DBS check.
We welcome applications from candidates from all backgrounds and are committed to creating an inclusive workplace.
We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment.
Young Citizens is a citizenship education charity that informs, equips and inspires children and young people across the UK to be active citizens.


The client requests no contact from agencies or media sales.
As a key member of the Senior Leadership Team, you will help shape the strategic direction and future growth of TCVS, working closely with the Chief Executive, Board of Trustees and senior colleagues to deliver our organisational ambitions.
You will:
You will also champion equality, diversity and inclusion, promote staff wellbeing and professional development, participate in the on-call rota, and undertake other responsibilities appropriate to this senior leadership role.
The client requests no contact from agencies or media sales.
Scottish Opera is Scotland’s national opera company and the country’s largest performing arts organisation. Founded in 1962 to make opera accessible to all, the company presents productions of international acclaim, from early works to world premieres. Performances are designed to be inclusive, with supertitles, audio-described and dementia-friendly shows, free and discounted tickets for under-26s, refugees, asylum seekers and schools, and touring productions reaching communities across Scotland.
The charity has a network of Patrons, members and supporters who engage with Scottish Opera at varying levels. This role supports that audience to feel connected and engaged with Scottish Opera, deepening their loyalty and seeking new ways to increase giving levels where possible and appropriate. It is a hands-on fundraising role, with scope to think and trial new ways of delivering supporter experience with the ultimate goal of growing the supporter base.
It is an exciting time to join Scottish Opera. They have invested in the fundraising team, there is organisation-wide support for fundraising, and many opportunities to engage supporters with exciting opportunities across Scottish Opera’s calendar.
This role might be for you if you consider yourself a relationship fundraiser – this is a people first role where engaging with donors over the phone and face to face will be the norm. You don’t have to have a background in philanthropy, you could have experience across community fundraising, corporate partnerships, individual giving or mid-value fundraising – the most important factor is that you understand fundraising and enjoy building great relationships with supporters and donors. This role is a great opportunity for an experienced fundraiser to step into a management level role, or for a candidate looking to specialise in mid-value, Patrons and membership fundraising.
Working within an arts and culture charity would be helpful for the candidate to have but isn't essential.
Application notes
Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.
To progress your application, please contact Jo at THINK Recruitment as per the guidance in the Candidate Pack to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call so please allow enough time to have a call before the closing date.
If you need assistance with downloading the pack, please send THINK Recruitment and our team will support you.
Closing date for applications: Midnight Monday 20th July
Interviews are planned for Wednesday 29th or Thursday 30th July (Stage 1) and Wednesday 5th or Friday 7th August (Stage 2)
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for a motivated and personable Philanthropy & Development Officer to join our Income Generation team at Isabel Hospice. This is an exciting opportunity for someone who enjoys connecting with supporters, developing partnerships, and helping to grow income that directly supports compassionate hospice care across Hertfordshire.
Working closely with our Corporate Partnerships Manager, you will help develop income from major donors, trusts, foundations, and community audiences. You’ll support the stewardship of supporters, contribute to funding applications, and help us engage new and more diverse communities with the hospice.
About the Role
This varied and rewarding role will include:
About You
We are looking for someone who is:
You may already have experience in fundraising, customer service, community engagement, or another relationship-focused role. Experience using fundraising databases such as Raiser’s Edge would be an advantage.
Benefits
If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!
We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.
Successful applicants will be required to undertake a DBS check.
For details of our inclusion statement, please see our website.
The client requests no contact from agencies or media sales.
GoodWork is a youth employment and social mobility charity, creating fairer opportunities for young people from lower socioeconomic backgrounds. This is an exciting opportunity to join GoodWork at a pivotal moment in our growth. Founded in 2022, we’re a fast-growing organisation with real impact and big ambitions to drive systemic change for the community we serve.
About the role
As our first dedicated Fundraising Officer, you'll work closely with our Partnerships & Development Manager and small income generation team, helping to grow and diversify the funding that sustains and scales our mission.
This is a hands-on, varied role with real scope to develop your fundraising career in a fast-growing charity. You'll support the income generation team with day-to-day fundraising activities across multiple income streams, with a focus on trusts and foundations alongside corporate partnerships, high net worth individuals and individual giving.
You’ll be:
Like any growing charity, our work is constantly evolving and this is a great opportunity to be part of shaping our organisation for the future. We’ll encourage you to share your feedback and suggestions regularly.
What we're looking for
We're looking for an ambitious, motivated fundraiser who is driven by GoodWork's mission and ready to take ownership of a varied and impactful role. For this role, we’re looking for someone with at least a year's experience in a charity fundraising team, with exposure to trusts and foundations, corporate partnerships, high net worth, or community fundraising.
We work with a diverse group of young people from underserved communities. We particularly encourage applications from minoritised ethnic candidates and those who have lived experience relevant to our programme, particularly non-graduates and those from lower socioeconomic backgrounds.
Key Info
Life at GoodWork:
Making GoodWork a great place to work is hugely important to us, and as a small charity we’re continuously working to improve our offer. For now, our team benefits from:
Please apply via our website no later than 9am on 27 July 2026.
GoodWork is a youth employment and social mobility charity, creating fair opportunities for young people from low income backgrounds.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for a proactive fundraiser who enjoys both bid writing and relationship building.
Working closely with the Fundraising Manager, you will play a key role in securing income from trusts and foundations, supporting donor stewardship, and helping to grow community fundraising activity. You will contribute directly to the financial sustainability of the charity while helping more children gain access to books of their own.
The role is ideally suited to someone who is highly organised, a strong writer, and confident managing multiple fundraising activities simultaneously.
The Children’s Book Project is a national grassroots charity on a mission to end book poverty.



The client requests no contact from agencies or media sales.
Role Purpose
Responsible for helping to ensure the effective delivery of the Regional Fundraising strategy in relation to generating sustainable income from third parties and campaigns. You will primarily focus on recruiting support from community groups and associations, businesses and individuals across the North as well as supporting the growth and diversity of the challenge events portfolio.
You will plan, market, deliver and grow your portfolio ensuring all objectives, financial and non-financial are achieved, with an active focus on cost-effective ideas, growth and contingency plans.
Working closely with our service delivery teams across the UK to develop fundraising lead networks, building a robust and community driven income pipeline. You will build powerful, local relationships across your region, and ensure every supporter has an exceptional fundraising experience.
Main Responsibilities
· Support the development and implementation of a fundraising plan to maximise income generation across the designated area, in line with the overall fundraising strategy
· Build knowledge of Child Bereavement UK supporters in the area and develop a community of supporters who have a tangible relationship with our work
· Build relationships with individual supporters, community organisations, faith groups, schools and education facilities, regional corporates and challenge event participants
· Contribute to the development of annual income and expenditure budgets, monitoring results and contributing to regular reforecasts, mitigation and contingency planning to ensure budget is achieved.
· Attract new support and nurture and develop existing support by providing excellent stewardship to maximise supporter journey, value and retention and in-turn income.
· Work alongside the Head of Regional Fundraising and Challenge Event team to develop and promote successful and engaging off-the-shelf fundraising initiatives, campaigns, and challenge events to engage and encourage potential supporters, using research to spot trends and popular initiatives.
· Work collaboratively with the Challenge Event team and Communications team to develop and implement marketing and social media plans for all events/activities.
· Analyse the potential risks and benefits of fundraising events/activities considering risk, time/cost ratios, and overall ROI, to focus effort accordingly.
· Ensure all associated activities are compliant with charity law, regulatory requirements, and best practice, including Data Protection Act and GDPR.
· Develop and follow processes and systems to ensure the effective management of all relevant information, including maintaining and assuming responsibility for accurate information on the charity’s Sales Force database and the community section of the website.
· Work with the Head of Regional Fundraising to recruit Fundraising Committees across the region
· Support with the recruitment of Community
Person Specification
Essential
· Ability to self-motivate and organise yourself to manage multiple priorities, to set and meet deadlines in order to keep projects moving forwards
· Experience in at least one of: fundraising, sales, partnerships, business development, or community engagement
· Confidence and experience in public speaking, both offline and online, and demonstratable ability to represent a cause to a wide range of audiences
· Outstanding relationship-building skills and an ability to manage stakeholder relationships effectively and creatively
· Experience of working to targets and managing budgets
· A positive, proactive approach to problem-solving and collaboration
· Confidence working independently and as part of a team
Desirable
· Experience in community fundraising or charity income generation
· Experience of delivering a regional-focused role in the same geographic area
· Experience of managing and supporting volunteers
· Familiarity with CRM systems and data management
Benefits
· 28 days’ holiday plus bank holidays (pro rata if applicable) with increase for long service.
· TOIL for our hours work.
· Contributory pension scheme.
· Company sick pay.
· Employee Assistance Programme.
· Life assurance.
· Training loans.
· Enhanced family friendly policies.
Recruitment Timetable
Application deadline: 26th July 2026 at midnight
We reserve the right to close the vacancy early if we receive a high number of applications for the role before the closing date.
The client requests no contact from agencies or media sales.
This is an exciting opportunity for a values-led and dynamic leader to become CEO of Rochdale and District Mind and guide us in our mission to make a positive impact on the mental health and well-being of our communities.
About us
Rochdale and District Mind is an independent mental health charity that supports people facing mental health and wellbeing challenges. A part of the national Mind Federation and the Mind in Greater Manchester partnership, our goal is to ensure that individuals do not face mental health issues alone and can live free from stigma and discrimination.
About the role
This role offers an excellent opportunity for an empathetic leader to shape our strategy and cultivate a culture of continuous learning, inclusion, and support, fostering a spirit of celebration for achievements across all teams.
Your leadership will both shape our strategic vision and deliver our operational plans, ensuring robust governance and championing diversity and inclusivity. You will also spearhead the efficient, effective, and safe management of our organisation, in line with our mission, strategy and values.
Committed to mental health advocacy, you will elevate our impact for service users through meaningful co-production of services and by your ability to build effective relationships with partners and commissioners.
Collaborating closely with our dedicated Board of Trustees and experienced Senior Leadership team, you will oversee resource management, finances, and operations, upholding the highest standards throughout and ensuring our growth and long term sustainability.
About you
Understanding of challenges affecting the voluntary sector.
Benefits:
How to apply
Eastside People is supporting Rochdale and District Mind in the recruitment for this role. Please apply by submitting your CV and a cover letter. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV.
Please respond to the following areas in your cover letter:
Please note that we will focus on your demonstrable experience and potential in the areas listed under the Person Specification and do not expect candidates to have experience in all responsibilities outlined in the Job Description.
We would discourage you from deselecting yourself if you are in doubt about meeting all the criteria.
The closing date for applications is noon on Monday July 27 2026, and our candidate assessment schedule is anticipated as follows:
We would like to encourage candidates to apply early for the role where possible.
We want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application/interview process, please contact us so we can support you appropriately.
REF-229 627
We exist to ensure that people do not face mental health issues alone and can lead their lives free from stigma and discrimination.
THINK is expanding our Data function and looking for find a Data Consultant who can help achieve that growth.
THINK Data is the specialist data function of THINK, working exclusively in the charity and not-for-profit sector. We combine deep sector knowledge with hands-on technical expertise across three core areas: data health, analytics and insight, and CRM system challenges.
Led by the Director of THINK Data, the team covers key elements of data strategy with charity clients to help them get more from their data and make better decisions. Discovering the challenges around the infrastructure of systems, processes and insight capability charities need to make data work harder for their mission. The Director leads on new business generation, team development, innovation in data products and thought leadership across the sector. Part of that innovation is exploring the best ways to use AI in how we work and how we advise clients, taking a considered and human approach.
The Data Consultant role centres on data discovery and consultancy - working with charity clients to understand their data challenges and shape practical roadmaps for change. Alongside this you will contribute to client delivery, own key internal systems, and help develop new products and services.
This is an opportunity to grow. We are looking for a driven, ambitious individual with a background in charity fundraising and experience in data analysis and management, who is ready to take a step up into consultancy. The role offers a clear path to develop from Data Consultant to Senior Data Consultant, with the potential over time to progress towards Data Director. The right person will help shape the future of THINK Data and grow as the function grows.
To apply please follow the guidance in the Candidate Pack. Informal calls with Steve White, Director of THINK Data or Matt Smith, Managing Director of THINK are available upon request.
About the Sickle Cell Society (SCS)
The Sickle Cell Society (SCS) is the only national charity in the UK that supports and represents people affected by a sickle cell disorder. We provide information, advice and support to enable people to improve their overall quality of life. Over 19,000 people in the UK have a sickle cell disorder, an inherited condition that predominantly affects people of Black African and Black Caribbean heritage; and to a lesser extent people of Mediterranean, Middle Eastern, South Asian and Central/South American heritage.
Job Purpose:
To assist the Fundraising Manager in the delivery of our Fundraising Strategy and on-going development to achieve our fundraising priorities and targets. An exciting and varied role, we are seeking a strong team player, and someone with the confidence and initiative to help develop and grow charitable income. The post holder will be someone with a ‘can-do’ attitude and the enthusiasm to want to learn and get things done. We are a small, friendly and closely knit team of 20 skilled and highly committed staff and over 50 active volunteers.
The post-holder will work closely with the Fundraising Manager, and wider team to provide an engaging supporter journey and timely, efficient donor care to existing and new supporters of the Society. Responsible for helping the team meet our agreed income targets for celebratory giving, challenge events, community fundraising and corporate payroll giving initiatives.; the post-holder will be keen on developing their Fundraising career and interested in expanding their use of CRM databases, data management and the production of reports for effective donor stewardship.
You will be responsible for the membership and donors’ database (Beacon) keeping it up to date and reporting back on results, whilst ensuring data compliance and implementation of data. You will be highly proficient in the use of business IT systems in particular Microsoft Excel to analyse data, and you will also have at least one year’s experience, or equivalent, in producing detailed and insightful reports.
The post-holder will be a confident communicator and collaborator with proven relationship building and creative and innovative fundraising skills. You will also support the development of our fundraising communications, monitoring performance across all channels driving best practice and income growth. You will generate and develop engaging fundraising communications and be responsible for your own copywriting, including thanking our wonderful donors via the most appropriate communication channels.
This varied role will give you the opportunity to further your fundraising skills across a broad range of income generating activities as well as build strong, professional relationships to benefit the SCS’ charitable objectives.
Visit our website for full details and to apply (we do not accept CVs). The role closes at 11.59pm Thursday 30th July.
We support and represent people affected by sickle cell disorder.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Administrative Officer
Location: Ilford Redbridge IG1
Salary: £15 per hour
Contract: Part-time – 12 months contract with possibility to renew
Reporting to: Operations Manager / Director
Join Our Team and Help Empower Women
Are you a highly organised administrator who is passionate about making a difference in the lives of women and their communities?
We are looking for an enthusiastic and proactive Administrative Officer to join our growing team. This is an exciting opportunity to play a vital role in supporting the smooth day-to-day running of our women’s support group while contributing to programmes and services that empower women, reduce inequalities, and strengthen communities.
As an Administrative Officer, you will provide essential administrative, operational, and programme support, helping ensure that our services are delivered efficiently and effectively.
About Us
Adanna Women’s Support Group is committed to supporting, empowering, and advocating for women from diverse backgrounds. Through our programmes, events, training, and community engagement activities, we help minority ethnic women build confidence, develop skills, improve wellbeing, and access opportunities.
Our work is driven by compassion, inclusion, and a commitment to creating positive social change.
About the Role
This varied and rewarding role will see you supporting a range of administrative, operational, and communication activities across the organisation.
You will be responsible for maintaining records, coordinating meetings, supporting programme delivery, responding to enquiries, assisting with event administration, and helping to ensure our team, volunteers, and beneficiaries receive excellent support.
No two days are the same, making this role ideal for someone who enjoys variety, takes initiative, and thrives in a small but busy environment.
Key Responsibilities
Administration & Operations
Programme & Event Support
Stakeholder & Volunteer Support
About You
We are looking for someone who is:
Essential Requirements
Desirable Requirements
Why Work With Us?
Safeguarding
AWSG is committed to safeguarding and promoting the welfare of women, children, and vulnerable adults. Successful applicants will be expected to share this commitment and will be subject to appropriate background checks.
Equality, Diversity & Inclusion
We are committed to building a diverse workforce and creating an inclusive environment where everyone feels valued and respected. We welcome applications from people of all backgrounds, communities, and experiences.
Note on Equality: Adanna Women’s Support group is an equal opportunities employer. Due to the nature of our work and the vulnerable women we support, this post may be subject to an Occupational Requirement under the Equality Act 2010.
How to Apply
Please submit:
Closing Date: rolling recruitment – the applications window will close once a suitable candidate is found
We reserve the right to close this vacancy early if we receive a high volume of applications.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Advocates for International Development (A4ID) is seeking to appoint a Project Officer to join the Legal Services Team at a pivotal moment in our organisation’s journey.
About A4ID
Advocates for International Development (A4ID) is a charity with a vision to shape a just and sustainable future through the power of law. A4ID partners with world’s top legal professionals and development organisations to facilitate high-quality, free legal and technical support to advance the SDGs and improve the Rule of Law. A4ID is currently working hard to make its vision and mission a reality through its innovative pro bono broker service and bespoke pro bono projects; its acclaimed thought leadership and policy work; its Rule of Law Expertise UK Programme; and its international project work.
Purpose of the Role
The role of the Project Officer – Legal Services (POLS) is to support the PBLS team’s mission to advance the UN SDGs by brokering pro bono legal assistance from legal experts in support of international NGOs globally. The POLS will do this by coordinating the internal processes for project sourcing, scoping and allocating, and utilising legal expertise within these processes and when providing external training and communications.
A key focus of this role is to source and scope out the weekly pro bono projects and forms. The POLS will also engage law firms and other legal stakeholders, conduct due diligence, allocate projects, maintain project records, gather feedback, prepare internal reports and external communications and undertake other administrative tasks as necessary (e.g. updating software and implementing process changes). Other key responsibilities include assisting the Pro Bono Services Lead (PBSL) with any bespoke projects, assisting with training events for Development Partners on relevant legal topics, and engaging key Legal or Development Partners on any specific areas of legal interest or need.Key Responsibilities
Broker Service And Operational Responsibilities
The POLS is responsible for supporting PBLS and undertaking relevant responsibilities and duties, including:
Marketing & Events
The POLS will support relevant marketing activities related to PBLS. This includes:
Fundraising and Income Generation
The PBLO will support relevant business development activities related to PBLS including:
Person Specification
For further information and to apply, please visit our website via the apply button.
Closing date: 12 July 2026.
At Sovereign Network Group (SNG), our purpose is to provide good, affordable homes that are the foundation for a better life. We want to have a positive and lasting impact on our customers lives by offering safe, high-quality homes and building strong, connected communities. By shaping our services around specific localities, our local teams can manage homes and places more proactively, working closely with customers, communities, and local partners.
We have a fantastic opportunity to join us as a Locality Manager (Customer and Neighbourhoods) to lead the delivery of proactive and customer centric services. Based from our office in Bristol, you will lead a team of Officers who are responsible for tenancy and neighbourhood management in a Locality that covers, Bristol and Gloucester. You'll combine office and home working in line with our hybrid approach, spending two days in the office a week. You'll need to travel across our geography when required so you should be happy to travel and have access to transport.
The Role
Reporting into one of our Regional Directors of Localities, you'll manage a team of up to 12 people across your locality, including Locality Officers, and Anti-Social Behaviour Officers. You'll set direction within the team by being clear on expectations, role modelling our values and supporting team and individual performance through robust feedback. You'll ensure that teams work together to deliver the right outcome for our customers in a safe and timely way.Responsibilities include:
Being visible and present as a leader within the team, demonstrating professionalism and confidence and developing a high performing and well supported team
Leading on all strategic and operational elements of service delivery across your locality with focus on customer, lease and tenancy management to enable customers to sustain their tenancy
Working collaboratively with Locality Managers (Property Services) and cross functional senior leaders to deliver the Corporate Plan and Customer Vision
Developing productive relationships with local stakeholders built on trust, respect, and a joint interest in improving the lives of our residents and communities, with a specific focus on Local Authority partners, statutory agencies, and elected members within a locality
Developing and maintaining a digital presence within localities, actively broadcasting community messaging and by hearing our customers voice, develop innovative solutions to build community ownership
Securing social impact benefits into the locality that create opportunity and improvements for our places; actively lead locality resident engagement activities to facilitate the co-creation of service as required
Collaboratively develop, set, and monitor challenging targets for key business services that meet agreed performance, service and financial standards ensuring customer satisfaction, cost effectiveness and value for money
What you'll need
You should have experience in a similar senior role, delivering tenancy management and neighbourhoods services to customers cross tenure. You'll need to demonstrate experience of managing a multi-disciplinary customer focused team in a large and complex organisation with demonstrable knowledge of performance improvement. You'll have a high level of technical tenancy and neighbourhood management expertise. You'll also need:
Ability to plan, track and forecast income and expenditure against relevant budgets, to deliver a value for money service
The ability to effectively manage and lead a team; inspiring, supporting and developing them to optimise their performance
A track record of meeting deadlines and working effectively with others in a complex and dynamic environment
Strong people skills and you'll be an effective communicator, with the ability to influence and challenge
Evidence of excellent customer service achievements in a complex delivery environment
Excellent oral and written communication and interpersonal skills
Membership of a professional body - CIH (Chartered Institute of Housing) or equivalent or working towards this is preferred
Please note: Interviews will be held on 27th July in Bristol
Citizens UK
Citizens UK is the UK’s biggest, most diverse and most effective people-powered alliance. We bring communities and local organisations together to work on issues that matter; from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign. We have a track record of winning change through hundreds of local and national campaigns. We know everyday people have the ability to shape the world around them. We believe that through developing local leaders, we can drive nationwide change and create community-led solutions to big and small problems.
This role will also work closely alongside the Living Wage Foundation communications function. The Living Wage movement began in 2001, after Citizens UK brought together communities in East London to discuss poverty and low pay. The campaign grew in momentum and soon required a mechanism to recognise employers who wanted to join the movement, which saw the establishment of the Living Wage Foundation in 2011. Still part of Citizens UK today, the Living Wage Foundation continues to work with community organisations to make sure the voices of both workers and businesses are part of the Living Wage movement. We now work with over 16,000 employers, benefitting over 475,000 people and winning over £4bn of better wages for people who need it most.
Purpose
At Citizens UK, our staff work within communities to develop leaders, strengthen organisations, campaign for change and organise across difference. There are various project roles and operational, communication, finance and HR roles that support the organisation and project staff and organisers to deliver on this mission and work. This work is rewarding and can be challenging; it requires a personal commitment to inclusion, a willingness to listen and disagree respectfully, and an interest in working in an organisation where our staff, member institutions and leaders will come from a diversity of backgrounds and often hold views that may be very different from our own. More information about how we operate within this context and build trusted relationships across difference can be found on our website and is covered in induction. Onboarding and navigating this relational culture, and type of work, is supported by line managers and further training.
1. Content & Marketing Officer role:
Main responsibilities
Create engaging written, graphic and video content.
Deliver integrated marketing campaigns across digital channels.
Support website, email marketing, SEO/PPC and media activity.
Produce creative assets and support fundraising and internal communications.
Use audience insight and AI to improve communications.
Person Specification
Qualifications
Degree/training in communications, marketing, media or community organising (D)
Experience
Communications, marketing or digital content (E)
Managing multiple priorities (E)
Campaign experience (D)
Skills & Knowledge
Strong communication skills (E)
Digital communications and marketing knowledge (E)
Adapt content for different audiences (E)
Organisation and attention to detail (E)
Data insight (D)
Creative tools (D)
Personal Qualities
Proactive and takes initiative (E)
Commitment to Citizens UK's values (E)
Passion for storytelling (E)
Strong relationship-building skills (E)
Adaptable and responsive to feedback (E)
2. Digital Communications Officer role:
Main responsibilities
Lead social media and digital communications.
Create engaging digital content and campaigns.
Manage website and email communications.
Grow audiences through digital engagement.
Monitor performance and support colleagues with digital communications.
Person Specification
Qualifications
Degree/training in communications, marketing, media or community organising (D)
Experience
Digital marketing campaigns (E)
Digital content creation (E)
Social media management (E)
Marketing, design or filming (D)
Crisis communications (D)
Skills & Knowledge
Digital storytelling (E)
Social media platforms and scheduling (E)
Website CMS/UX (E)
Excellent communication (E)
Project management (E)
Paid media (D)
Photography/video/design software (D)
Fundraising communications (D)
Personal Qualities
Adaptable and takes initiative (E)
Commitment to Citizens UK's values (E)
Passion for community organising (E)
Strong relationship-building skills (E)
Willingness to travel (D)
About the application process
We work within diverse communities bringing people together. In line with our Inclusion value, we would love to see applications from LGBTQIA+ people, people from racialised communities, people living with disabilities and people of faith, all to better represent the communities we work in. We want our employees to have the working conditions that allows them to fully participate, be able to be their best authentic selves and thrive doing so, and we have employee networks to support staff. Even if you don’t quite meet all the required criteria still consider applying, as we invest in our employees and support them to develop the skills and knowledge required to deliver their role.
For questions and reasonable adjustments regarding your application including information in a different format, or our recruitment process, please email us.
Please see the attached Job Description and Person Specification for full details of the role and requirements.
We’re the movement at the heart of fairer, better work. Fair pay, secure hours & enough to live on in retirement.



The client requests no contact from agencies or media sales.