Business operations manager jobs
We are the Advancement Office at the University of Bath, responsible for engaging our community of alumni and supporters and fundraising to drive forward strategic priorities at the University.
About the role
We are seeking a dynamic Head of Systems, Data and Insights to drive digital innovation, champion evidence-based decision making, and lead a high-performing team.
This is not a role for someone who only wants to sit back and strategise. It’s for a leader who thrives on combining strategic vision with hands-on delivery. You’ll set the direction for data, systems, and insights, while also rolling up your sleeves to design processes, deliver technical solutions, and unlock the power of supporter insight.
You’ll be the technical lead for Advancement, owning our alumni database (Raiser’s Edge NXT) and related systems, and ensuring they are optimised to support smarter fundraising, deeper alumni engagement, and more efficient operations.
In this role you will:
- Lead and inspire a team of data and systems professionals, fostering a culture of innovation, collaboration, and continuous improvement.
- Own and optimise Raiser’s Edge NXT and related platforms, ensuring compliance with UK GDPR and other regulations.
- Deliver insights and reporting that empower colleagues across the institution to make strategic, data-driven decisions.
- Champion governance and compliance, ensuring data quality, security, and resilience.
- Collaborate and influence across the University, representing Advancement in cross-institutional initiatives and equipping colleagues to self-serve data and insights.
- Balance strategy and execution—from setting long-term direction to personally delivering high-impact technical projects.
If you’re excited by the challenge of leading strategically while delivering hands-on technical impact, we’d love to hear from you.
About you
We’re looking for someone who brings:
- Extensive experience with relational databases (Raiser’s Edge knowledge is a plus).
- A proven track record of delivering complex IT and change management projects.
- Strong leadership skills, with experience managing teams and developing strategies.
- Expertise in data protection, compliance, and governance.
- Technical fluency in business intelligence platforms (Power BI experience an advantage).
- Excellent communication and influencing skills, with the ability to engage and influence stakeholders at all levels.
Further information
For an informal discussion about the role, please contact Laura Underwood, Associate Director of Advancement Services. Please ensure your application is submitted via our website - we cannot accept CVs via email.
This is a hybrid role with an expectation of 2 days per week on campus.
We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equality and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.
We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.
What we can offer you
We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:
- Free counselling services through Health Assured
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Staff discount at Team Bath gym
- Staff discounts on postgraduate tuition fees
- Staff discount on language courses
- Generous employer contributory pension schemes
- Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
- A wide range of personal and professional development opportunities including Apprenticeships, LinkedIn Learning and more
- Free entry to the Holburne Museum in Bath
- Local discounts and more
- A family-friendly workplace
- An excellent reward package that recognises the talents of our diverse workforce
- Relocation allowance
- Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
Find out more about our benefits and watch the video to hear from our staff about what makes the University of Bath a great place to work as well as following us X and LinkedIn.
The client requests no contact from agencies or media sales.
Title: Finance Officer
Location: Dhaka, Bangladesh
Contract: Two-year fixed term contract - until 30 November 2027
Salary: Local Terms and Conditions apply
About the role
As Finance Officer, you will contribute to effective financial management and accounting for the Bangladesh Country Office, ensuring compliance with local regulations and Sightsavers’ policies. You will manage accurate bookkeeping, budgeting, reporting, and forecasting, while supporting partner organisations with financial oversight and capacity building. The role also involves preparing donor reports, monitoring project expenditure, and maintaining strong financial controls to support organisational objectives.
Responsibilities
- Prepare accurate cash flow forecasts, monthly fund requests, and ensure timely uploads to accounting systems such as SUN/UniFi.
- Process approved expenditures with correct coding, maintain systematic financial records, and ensure compliance with organisational and donor requirements.
- Complete monthly bank reconciliations, collect statements, and maintain accurate cash and bank records.
- Manage payroll and employee benefits, ensuring timely payments and proper bookkeeping.
- Support partners with budgeting, reforecasting, and preparation of financial reports, ensuring accuracy and compliance.
- Review and approve fund requests, monitor partner budgets, and conduct variance analysis to identify and address discrepancies.
- Assist in preparing annual country and project budgets, reforecasts, and draft financial statements for audits and donor reporting.
- Maintain fixed asset registers, conduct physical verification, and ensure compliance with tax, VAT, and income tax return submissions.
- Conduct financial monitoring visits to partner organisations, provide feedback, and support capacity building in financial processes and compliance.
- Prepare consolidated financial reports for donor requirements, ensuring deadlines are met and data integrity maintained.
- Ensure systematic maintenance of hard and soft financial files and records, including staff provident fund documentation and investments.
- Support overall financial control of the country office, ensuring adherence to organisational policies, legal frameworks, and donor guidelines.
This is a highly varied and involved role and the above is not an exhaustive list of duties or required professional skills. Please see the Job Description for full details.
Jobholder Requirements
Essential
- Master’s degree in a relevant field (e.g., Finance, Accounting, Management, Business Administration) or equivalent relevant work experience.
- Experience working in NGOs/INGOs with responsibility for financial management.
- Experience managing donor funds and project accounting, including partner financial oversight.
- Strong knowledge of accounting processes and data management.
- Understanding of tax and VAT regulations in Bangladesh.
- Proficiency in Microsoft Excel and other MS Office applications.
- Strong communication skills in English and Bangla.
Desirable
- Familiarity with organisational procedures, donor compliance, and financial frameworks.
- Knowledge of NGOAB requirements and government compliance.
- Experience in financial monitoring and capacity building for partners.
- Ability to work collaboratively and contribute to team performance.
Closing date:
Next Steps
To apply for this exciting new opportunity, please complete an application via our recruitment portal. We are particularly interested in learning of your motivations for applying.
As an equal opportunity employer, we actively encourage applications from all sections of the community. Sightsavers is a Disability Confident Leader and qualified people living with a disability are particularly encouraged to apply.
The client requests no contact from agencies or media sales.
The Digital Lead is the operational backbone of the Digital team, responsible for ensuring the smooth, day-to-day running of all digital functions. This role is a key partner to the Head of Digital, freeing them to focus on strategy, vision, digital transformation and high-level stakeholder engagement.
The Digital Lead will be the primary line manager for the digital managers (web, social media and digital campaigns & email), focusing on workload management, resource allocation, and supporting the development of a high-performing culture. While providing support and a delivery mindset for the broader Digital Transformation Programme (DDT), the Digital Lead’s core focus is on maintaining a sustainable workload, effective planning, and managing the team's operational goals and wellbeing.
Join us at a pivotal moment as we embark on a major journey of transformation across our digital, data, and technology offering!
This is an 18-month fixed term contract.
Key Responsibilities:
Operational Management & Team Leadership
· Line Management and People Development: Serve as the primary line manager for the digital managers of web, digital campaigns & email and social media, overseeing day-to-day operations and team performance. Conduct regular check-ins, performance reviews, and support individual development plans, iterating and embedding the "Digital Wavemakers Manifesto" and team development approach.
· Demand & Workload Management: Actively manage the team's workload and capacity. Implement and maintain processes for demand management and effective planning to ensure the team can deliver its goals sustainably.
· Resource Planning: Ensure resources are allocated effectively across the team's goals, from daily operations to specific projects.
· Team Culture: Foster a positive, collaborative, and high-performing team culture. Monitor team health and morale using surveys and qualitative feedback, ensuring the team is well-supported and motivated.
Goal & Objective Delivery
· Operational Goal Delivery: Drive the delivery of the Digital team’s operational goals and objectives for the fiscal year. This includes ensuring all goals related to digital purpose, principles, and team objectives are met, as per the established department plan.
· DDT Programme Support: While not a core part of the role, the Digital Lead will provide operational support to the Head of Digital and the broader digital transformation programme. This includes ensuring the Digital team's resources and deliverables (e.g. website development, cyber security, Salesforce embedding) are planned effectively to support the DDT's success, without taking on direct project management responsibility for them.
Planning & Reporting
· Operational Planning: Support the Head of Digital with the development of the team's operational plans, including learning and development initiatives, and the Digital Acceleration Training Programme.
· Performance Monitoring: Track and report on key departmental metrics, such as learning programme participation rates and team satisfaction, to the Head of Digital. Ensure all departmental objectives and goals are on track.
What we are looking for:
· Extensive experience in an operational management role within a digital or technology team.
· Proven ability to Line Manage and mentor a team, with a focus on people development and wellbeing.
· Strong skills in workload and demand management, with a track record of building sustainable and effective operational processes.
· Excellent communication and interpersonal skills, with the ability to foster a positive and collaborative team environment.
· Familiarity with digital project lifecycles, and the ability to support project teams without direct management of the projects themselves.
· Strategic thinker with the ability to translate organisational goals into impactful digital
· Proactive, results-oriented, and passionate about using digital platforms to drive positive impact.
Additional Information:
Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £65,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 4th January 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview.
Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure.
In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.
We were also listed in the prestigious Best Companies lists:
· 18th in the 100 Best Large Companies to Work For in the UK.
· 10th in the 50 Best Companies to Work For in the East of England.
· 2nd in the 30 Best Companies to Work For in the Charity Sector.
ARUK really does look after its people, where you will be able to add value and make a difference.
To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK
The client requests no contact from agencies or media sales.
Location: Hybrid working - Part London office-based and part home working. The post holder will work a minimum of one day a week in the office.
Salary: £31,800 per annum
Hours: 35 hours per week
Closing date: Tuesday 13 January 2026 at 10.00am
Interview date: Wednesday 21 January 2026
This is a 6-month fixed-term maternity cover.
Who we are looking for
Breakthrough T1D is the UK’s leading type 1 diabetes charity, dedicated to funding research, advocating for change, and supporting the T1D community. A year into our exciting rebrand from JDRF to Breakthrough T1D, we’re looking for an enthusiastic and motivated Corporate Partnerships Officer to help us build on this momentum.
An experienced corporate fundraiser or business to business sales professional, you will have generated income from partnerships before in similar roles. You will be target focused and able to use a wide range of corporate and commercial products to secure, retain, develop and grow long term income generating partnerships. You will be ever-curious, always seeking to improve your skills and adopt new approaches.
Experience required
You’ll have previous experience of:
-
working in fundraising or experience of working in an income generating position in a client facing role
-
developing relationships with key clients and individuals
-
managing multiple client accounts in a commercial and/or charity setting and maximising income from these through proactive stewardship
-
researching and developing new business opportunities
-
the development and delivery of compelling proposals, presentations and pitches
About Breakthrough T1D
Breakthrough T1D is the world’s leading charitable research funder into type 1 diabetes, improving lives until we find the cure. We are dedicated to our 400,000 strong type 1 community in the UK and work closely with our international affiliates across the world, including the US, Canada and Australia.
You will find a vibrant atmosphere and spirited team at Breakthrough T1D, always striving to make a difference to people living with type 1.
Employee benefits
As an employer we offer:
-
Hybrid working arrangements
-
Flexible working and will consider compressed hours
-
Generous annual leave entitlement – 25 days per year plus bank holidays for full-time staff with leave increasing after three and five years’ service
-
Health cash plan that allows you to claim for some treatments such as dental, optical and physiotherapy treatment
-
Season ticket and cycle loan
-
Pension scheme
-
Family-friendly policies – maternity, paternity, adoption and shared parental leave at enhanced rates
-
Personalised training to suit your career aspirations and professional development
Breakthrough T1D is an equal opportunity employer, we welcome applications from all individuals regardless of race, gender, disability, religious belief, sexual orientation or age.
At Breakthrough T1D we do understand that AI (Artificial Intelligence platforms like ChatGPT) can be a useful tool for candidates to assist in applying for our roles. We ask that applicants do ensure their authentic voice is present, and we look forward to seeing examples of your specific experience.
Improving lives today and tomorrow by accelerating life-changing breakthroughs to treat, prevent, and, ultimately, cure T1D and its complications
The client requests no contact from agencies or media sales.
Salary: £58,504.00 per annum plus a company car
Location: Home based with regular travel across England and Scotland including visits to shops and Old Street
Contract: Permanent
Hours: Full time 37.5 per week
Closing date: Wednesday the 14th of January at 11:30pm
Interviews will be taking place on the 23rd and 27th of January online
Are you a resilient, adaptable leader with proven experience in multi-site retail operations? Shelter is looking for a Head of Retail Operations to join our Retail Senior Leadership team in this exciting new role.
You’ll provide hands on operational leadership while driving long-term planning, systems improvement and service transformation – shaping the future of Shelter Retail to fuel our fight for home.
About the role
This brand new leadership opportunity offers the chance to shape the future of Shelter’s retail operations across England and Scotland.
You will bring strategic vision and operational authority across Shop Support & Buying, E-Commerce Reselling, Store Development, Retail Acquisitions and Retail Operations. As a senior representative you will champion the vital role our shops play as income generators, brand touchpoints and community assets that fuel the fight for home.
With proven experience of leading diverse teams, managing budgets and driving operational excellence you will inspire colleagues, strengthen communication across our shop network and ensure our estate operates consistently, compliantly and sustainably. Above all, you will drive accountability, collaboration and continuous improvement to help Shelter maximise its impact across England and Scotland.
About you
You’ll bring extensive senior leadership experience in multi-site operations, with a provide record of driving performance and commercial success. Skilled at leading diverse teams across operations, buying, projects and support functions, you will balance strategic vision with hands-on delivery.
Be confident navigating complex organisations and influencing senior stakeholders, you’ll also offer robust project management and property operations expertise, from shop openings to system rollouts. Financially astute you are comfortable with budgets, KPI’s and commercial modelling and thrive when leading through change and complexity.
Apply to be part of our team and be the change you want to see in society.
Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.
About the team
The senior leadership team is in period of transition, laying the foundations for the next three years as Shelter retail grows its presence across high streets in England and Scotland, ensuring to embed operational excellence in everything we do. With over 200 staff members and 2000 volunteers across 80 shops, spanning community, furniture and boutique outlets – our central team of 20 supports shop colleagues to maximise income and profitability to fuel Shelter’s fight for home.
How to apply
Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the points in the About You section of the job description of no more than 350 words each. Please provide specific examples following the STAR format.
- We create change and align behind our strategy
- We enable decision making
- We prioritise diversity and have an inclusive and open mindset
Any applications submitted without a supporting statement will not be considered
About Shelter
Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.
We exist to defend the right to a safe home. Because home is everything.
We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.
Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.
Safeguarding statement
Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.
The client requests no contact from agencies or media sales.
Department
The Office of Philanthropic Partnerships and Alumni (OPPA)
Office of Philanthropic Partnerships and Alumni (OPPA) works with a community of global alumni and donors to deepen their ties with York and each other, and encourage them to support the University through York Giving. This role is part of the Individual Philanthropy Team, which manages major individual philanthropy and the legacy giving programme, working closely with the other OPPA teams:
Corporate and Foundation Philanthropy: developing long term, strategic partnerships with philanthropic corporate and foundation supporters.
Fundraising Programmes: managing mass fundraising appeals, crowdfunding campaigns, community fundraising and student projects.
Operations and Experience: providing business intelligence, information and insight, governance and stewardship of supporter and alumni relationships, and managing all mass communications with alumni and supporters.
York for Life: developing alumni communities, volunteering and alumni engagement programmes in support of the University’s strategic aims.
OPPA is part of the University’s Directorate of External Relations, and works closely with other sections of the directorate, which are Marketing, Recruitment, Outreach and Admissions, Communications, Public Engagement and Events, and International Student Recruitment, Partnerships and Mobility.
About the Role
The role of Philanthropy Manager is to inspire and encourage philanthropic income from major individual donors to the University of York. You will work to build engagement and involvement of potential major donors and colleagues across the University to develop and deliver a pipeline of significant philanthropic gifts to York Giving’s priority projects.
You will manage a portfolio of major donor prospects and have responsibility and accountability for fund management and other priority projects for philanthropic funding, including liaising with academic theme coordinators.
This is a demanding and rewarding role that requires resilience and a long term view. The post holder will work to individual financial cash and pledge targets and KPIs based on meetings, moves, proposals and asks made.
Skills, Experience & Qualification needed
- Proven experience in a relationship management role, with both internal and external stakeholders. Ease at working with people and developing personable relationships with a wide range of people.
- Experience of fundraising or role generating new business.
- Knowledge and understanding of the principles related to donor cultivation, asking and stewardship
- Experience of organising events
- Experience of working in a high education or not for profit fundraising environment.
- Knowledge of data protection laws as they related to donor information
- Knowledge of Raiser’s Edge / NXT database or similar relationship management database
Interview date:To be confirmed
The client requests no contact from agencies or media sales.
Development Manager
Contract: 12-Month Fixed Term Contract (with a view to extend)
Function/Team: Development & Communications
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: Head of Development & Communications
Salary: £33,410 – £36,678
STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention work disrupts the criminal business of human trafficking, making it too high-risk and low-profit to be viable.
The Development Manager sits within our Development & Communications Team and plays a critical role in securing the funding and partnerships that fuel our global prevention efforts. This role is responsible for managing and preparing high-quality funding applications, nurturing donor and partner relationships, and leading on individual giving initiatives that grow our supporter base and strengthen long-term sustainability.
This is a dynamic and strategic role suited to someone who is a strong writer, comfortable working with data and impact insights, and driven to connect STOP THE TRAFFIK’s mission with funders who share our vision. You will help build a strong pipeline of philanthropic, trust, foundation, and corporate support, ensuring the organisation continues to innovate and scale its prevention programmes worldwide.
This role will be responsible for:
Funding Development & Applications
• Prepare and submit compelling, high-quality funding proposals to trusts and foundations.
• Develop supplementary materials for applications, including budgets, MEL frameworks, timelines, and theories of change.
• Research and identify new funding opportunities to maintain a strong pipeline.
• Manage funding calendars, ensuring deadlines, reporting, and grant obligations are met.
Relationship Management
• Build and maintain strong relationships with existing funders, partners, and individual donors, ensuring excellent stewardship.
• Support the Head of Development & Communications in cultivating philanthropic prospects and corporate partnerships.
• Represent STOP THE TRAFFIK in meetings and presentations with funders and external stakeholders.
Campaigns & Individual Giving
• Lead individual giving activities.
• Collaborate with the Development & Communications Team to design creative fundraising campaigns that grow income across diverse supporter groups including universities, schools, and community initiatives.
Storytelling & Impact
• Translate data, insights, and project outcomes into persuasive narratives for funders and partners.
• Work closely with programme teams to gather impact information and incorporate it into applications and pitches.
The ideal candidate will have:
• Experience in fundraising or partnership development within the charity or social impact sector.
• A strong track record of writing successful funding proposals and trust/foundation applications.
• Excellent written communication skills, with the ability to craft persuasive, evidence-based narratives.
• Experience researching prospects and managing a varied funding pipeline.
• Confidence presenting to funders and external audiences.
• Strong relationship-building skills with individuals and organisations.
• The ability to work with data and monitoring insights to strengthen reporting and funding cases.
• Excellent organisation and multitasking skills in a fast-paced environment.
• A commitment to equality, diversity, safeguarding, and STOP THE TRAFFIK’s core values.
Benefits:
• A friendly, supportive team.
• Opportunity to engage with global partners and influential funders.
• Autonomy to shape fundraising approaches and contribute innovative ideas.
• Healthcare cash benefit scheme (with the option to include partner/children).
• Corporate eye-care scheme.
• Life insurance.
• Non-contributory Group Personal Pension Scheme with 7% employer contribution.
• 27 days annual leave plus 8 bank holidays (rising to 33 days with service).
• Cycle to Work scheme.
• Season Ticket Loan.
• Ability to swap two bank holidays to suit personal needs.
• Flexible working policy that supports staff wellbeing.
• Access to internal and external training opportunities.
If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both in pdf format) that evidences your ability to be successful in this role.
Email your application via the Oasis Charity Jobs Website. Only applications sent via email will be considered to ensure an equitable review process. The deadline to apply is Sunday 4th January 2026.
Registered Charity No. 1127321
We cannot sponsor applicants at this time.
The client requests no contact from agencies or media sales.
Head of Development and Communications
Job Description
Reports to: Chief Executive Officer
£46,200 - £50,200 per annum FTE
The Head of Development and Communications plays a pivotal role in driving In2scienceUK’s mission to change lives by opening doors to STEM degrees and careers for young people from lower socio-economic backgrounds.
As a senior leader, you will shape and deliver a bold, integrated development and communications strategy that brings our mission to life, tells powerful stories of change, and inspires confidence and commitment from donors, partners, and key stakeholders that unlocks new opportunities for innovation and expansion.
In this role, you will manage a small, high-performing team and oversee the creation of compelling narratives and effective engagement strategies that inspire donors, partners, alumni, and key stakeholders, supporting a resilient and diversified income portfolio.
Working closely with programme teams, you will ensure that development and communications activity amplifies the impact of existing programmes, while identifying and developing new opportunities that deliver meaningful outcomes for young people across the UK.
You will drive the development of strategic partnerships and funding relationships to expand the reach and influence of In2science’s work. Combining strategic vision with operational expertise, you will take a proactive, entrepreneurial approach to growth, shaping how the organisation connects with its audiences, builds its reputation, and communicates the impact of its work in support of long-term strategic goals.
In2scienceUK operates on a remote basis, with necessary UK-wide travel for partner and funder meetings, events, and staff co-working days.
Direct Reports
Development Team: Development Manager, Development Officer, External Fundraising Consultancy.
Comms Team : Senior Communications Officer.
Responsibilities
Development
-
To collaborate with the senior leadership team and trustees in setting organisational strategy and building strategic partnerships to support In2science’s vision for 2026 and beyond.
-
Lead on planning, implementation and delivery of segmented fundraising and stewardship campaigns across programmes and audiences with a 2026 income target of £1.5m.
-
Lead and manage a diverse fundraising portfolio, including corporate partnerships, trusts and foundations, research grants (e.g., UKRI), government funding, and individual giving.
-
To lead a small but effective development team, including an external fundraising contractor to build upon our success to date to achieve funding targets and foster strategic relationships with funding and delivery partners.
-
Budget and resource all aspects of development and communications, including engaging with external contractors to maximise our output and upskill our teams.
-
Work closely with the Head of Operations to oversee our CRM, ensuring accurate pipeline reporting and forecasting, as well as utilising the system for tailored stewardship opportunities.
-
Work closely with our programmes team to ensure that deliverables are met and in line with our mission and objectives.
-
Explore opportunities for partnership to launch new programmes and initiatives, working with the Data and Impact manager to use national data to ensure we deliver the greatest possible impact to those most in need.
Communications
-
Oversee the organisation’s external communications, ensuring all messaging is on-brand, reflects our values, meets high standards, and effectively tells the story of our impact on young people.
-
Oversee resourcing of the communications function, balancing 70% development and brand engagement with 30% programme-focused activity.
-
Identify opportunities to maximise brand presence through strategic partnerships, policy engagement, and media activity.
-
Work closely with the SMT and Trustees to respond to media, speaking, and event requests, ensuring consistent and impactful messaging.
-
Ensure digital and web platforms effectively showcase our impact and support compelling storytelling.
-
Manage the Senior Communications Officer to deliver campaigns that drive organisational growth and engagement with donors, partners, volunteers, and beneficiaries.
Governance
-
To work with the SMT, CEO, and Trustees to ensure strong charity governance, including leading the Growth Subcommittee and preparing reports for quarterly board meetings.
-
Identify organisation-wide opportunities to streamline and improve performance across the organisation.
-
Working with SMT and trustees to ensure charity compliance. Including the charity commission, funding regulator, ICO.
-
Identify and manage organisational/operational risk and ensure that all measures are in place to mitigate this.
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder. The postholder will carry out any other duties that are within the scope, spirit and purpose of the job as requested by the line manager. All staff must undertake all mandatory training, checks and compliance as instructed by the organisation.
Person Specification
Essential:
-
A passionate advocate for social mobility in STEM.
-
An inspiring leader who can inspire and collaborate across the organisation to achieve our collective goals.
-
Three years experience of leading a development team to generate a seven-figure annual income from a diverse range of donors, ideally in a charitable organisation.
-
Knowledge of all streams of fundraising, with direct experience in at least two of the following: corporate fundraising, trust and foundations, research grants e.g. UKRI, government grants or individual giving (incl. high-net worth donors).
-
A target driven individual with a proven track record of personal six-figure income generation and achieving or exceeding personal targets.
-
Excellent relationship management skills to steward existing and potential partners and donors.
-
Experience of line management including developing personal development plans and setting KPIs.
-
Proven experience of managing a brand, ensuring consistent and impactful communications that maximise reach amongst our target audiences.
-
Superb written and verbal communication skills with the ability to persuade and influence at all levels.
-
Proven experience of overseeing communication campaigns to engage new prospects across a variety of audiences.
-
Evidence of efficient and accurate management of budgets and resources.
-
Willingness to work flexibly and attend occasional events or meetings on evenings/weekends when required.
-
Working collaboratively and supporting fostering a collegiate workplace environment.
-
Upholds the values of our code of conduct and is respectful to all.
Desirable:
-
Direct knowledge and/or experience of the barriers young people face in accessing STEM degrees or careers.
-
Direct knowledge and/or experience of working with education organisations or STEM sector employers, incl. knowledge of current trends.
-
Experience of working in collaboration with across teams to deliver new initiatives that maximise outcomes for young people and attract relevant funding.
-
Evidence of delivering highly impactful events.
-
Prior experience of public speaking, thought leadership and engaging with the press.
-
Experience of governance in a small charitable organisation and utilising Trustees to support the organisation's goals and objectives.
Benefits:
At In2scienceUK we practise what we preach by giving all staff opportunities to progress in their careers. You will have the opportunity to develop your career with your line manager to get you to the next level from day one.
Although we take our career development seriously we also value work-life balance. You will have the opportunity to work flexibly from home, balancing your caring responsibilities, volunteer commitments, hobbies and anything else that makes you happy.
You will have 28 days of annual leave per annum, plus bank holidays.
Commitment to Safeguarding:
In2scienceUK is committed to our responsibilities for safeguarding and promoting the welfare of children, young people and vulnerable adults as outlined in Working Together to Safeguard Children. We are committed to recruiting candidates who share this commitment to safeguarding, and therefore we apply robust recruitment and selection procedures to ensure that the people selected are right for the job, and that all candidates are appropriately screened prior to appointment.
The following pre-employment checks will be undertaken as applicable:
-
References
-
DBS check and/or Overseas criminal records check where applicable
-
Self-Disclosure
-
Identity check
-
Right to work in the UK
-
Evidence of qualifications applicable to the role
-
Confirmation of registration with applicable registered body where applicable
Many of our roles involve working with children and we will therefore take up references prior to your appointment. You should provide details of referees including your current and previous employers, covering the last 5 years. Your current or previous employer will be asked about disciplinary offences relating to children, if the role involved working with children, including any in which the penalty is time expired. We will also ask if you have been the subject of any child protection concerns and if so, the outcome of any enquiry or disciplinary procedure.
Diversity and Inclusion:
In2scienceUK is committed to being an inclusive and diverse organisation where everyone is treated with dignity and respect. We actively encourage applications from people of all backgrounds, particularly those who are underrepresented in STEM and the charity sector, including but not limited to people from minoritised ethnic backgrounds, disabled people, LGBTQ+ individuals, and those from lower socio-economic backgrounds.
We recognise that talent and potential come in many forms, and we welcome applicants with different experiences, perspectives, and ways of thinking. We are committed to providing an inclusive recruitment process and working environment, and we will make reasonable adjustments at any stage of the recruitment process. If you require any adjustments, please let us know.
Please provide a cover letter and CV highlighting your suitability for the role.
In2scienceUK exists to unlock the potential of young people from disadvantaged backgrounds and boost diversity and inclusion in the STEM sector.
The client requests no contact from agencies or media sales.
As our Union Operations & Admin Co-ordinator, you’ll be the friendly face and steady heartbeat of JMSU. From welcoming students at reception to helping them find the support they need, you’ll make every interaction feel positive, accessible, and engaging.
Behind the scenes, you’ll keep our operations running smoothly - supporting day-to-day processes, ensuring our spaces remain welcoming, accessible and safe and, guiding our brilliant team of part-time student staff. With a focus on excellence, you’ll recruit, develop, and support them, empowering our students to grow in confidence, build new skills, and deliver exceptional service across JMSU in a positive, inclusive environment.
You’ll bring strong administrative experience, excellenaddt organisation, and a keen eye for compliance. If you’re proactive, people-focused, and energised by the buzz of a student-led environment, this is your opportunity to make a real impact at the heart of JMSU.
To find out more about this role, working for JMSU and to apply, please visit the 'work for us' section of our website.
Interviews will be held on either 28th or 29th January 2025
About JMSU
It’s our job is to make sure students get the most out of their University experience. We put our students at the heart of everything we do – whether it’s empowering the student voice, planning events, helping to develop campaigns, providing them with opportunities to make friends and learn something new, and everything in between.
I IIf you’re on the lookout for a role in a friendly, hard-working environment which offers bucketloads of autonomy, support and fun, we want to hear from you.
Taking Action on Inclusion
At JMSU, we are dedicated to building a diverse and inclusive workplace. We're proud to be a welcoming, friendly and inclusive team and want all our people to feel safe and confident to be themselves and feel they belong.
We are also not scared to admit this is a work in progress! We know the importance that students see themselves reflected by our staff team and we welcome applications from all backgrounds. We particularly encourage applications from Ethnically Diverse candidates who are under-represented within our core staff team and operate a Guaranteed Interview where the minimum essential criteria are met.
You can read more about this and our commitment to Equality Diversity and Inclusion on the 'work for us' section of our website.
Don’t meet every single requirement?
If you are excited about this but there are criteria you don’t match exactly, please don’t be put off applying. It may not be a deal breaker - just make sure you get across why you think you're right for it and how the gaps may be approached. Even if not right for this role, you might be perfect for another.
We have some great staff benefits
- Location, Location, Location: We’re right in the centre of Liverpool and surrounded by everything the City has to offer
- Commuting made easy: Our main office is a few minutes walk from both Lime Street and Liverpool Central train stations
- Office goals: Our modern, open-plan office offers good space, staff chat and city views
- Hybrid Working: Enjoy the best of both worlds - mix up your working week between the office and your home space
- Annual leave aplenty: Make the most of 32 days of annual leave (plus public holidays) and enjoy regular time off
- ‘Tis the season to be off work: We’re closed for Winter break, so you can take a rest or enjoy some seasonal activities
- Flexibility: We offer a range of flexible working options for when life gets in the way of working 9-5, Monday to Friday, and are happy to consider any specific needs
- Every day is a school day: There’s plenty of learning and development opportunities to explore and help you grow, and we have access to all LJMU staff development
- Carer perks: We offer enhanced parental leave and pay options, including grandparents leave, shared parental leave, adoption leave, maternity and paternity leave, paid emergency time off for carers and paid Carer’s Leave
- Paid Volunteer Leave: Support your cause with 3 days of paid leave for volunteering
- Get active for less: All staff can make the most of reduced LJMU gym membership, which includes classes too
- Discounts aren’t just for students: Save extra pennies with access to student discount schemes including Student Beans, Unidaysand others
- Wellbeing covered: We offer an Employee Assistance Programme, a Voluntary Healthcare Scheme, Individual wellbeing plans and a day one sick pay scheme to help take the extra stress out your life
- Nest Pension Scheme: We will contribute 6%
- Cycle to Work Scheme; good for sustainability, your pocket and your healthy lifestyle goals!
Empowering students to make positive change for themselves, their peers, their University and society through active participation



The client requests no contact from agencies or media sales.
BIND UK is a specialist team offering expert advice and guidance to organisations that are determined to deliver practical, positive and permanent impact to the UK’s Food Waste Challenge. We believe change is created not by a handful of people doing sustainability perfectly, but by everyone doing a little something. Find out more about our values and purpose here.
About Eat Smart
Eat Smart is a successful primary school educational programme born in the NE of England designed to inspire children and schools to reduce food waste and build sustainable food systems. We deliver engaging resources and learning experiences that empower schools and pupils to have more ownership of their kitchens/dinner halls, improve student wellbeing, and have increased environmental awareness.
Since 2018 Eat Smart has enabled 70 schools in North East England to rescue their food waste by over 25%, equivalent to saving 6,000 meals worth £13,000 per school, per year, and our expansion to other areas of the UK has already begun. With an ever-growing data set and credibility for school food waste prevention, we have increasing potential to affect school food policy and deliver food waste prevention interventions on a national level.
As we expand our delivery across the UK, we are seeking a dynamic and strategic Development Manager to lead the expansion via a franchise model, build partnerships, and oversee the operational excellence of our growing network.
This is a pivotal leadership role focused on scaling the Eat Smart model nationally. The postholder will drive growth by developing regional and national partnerships, securing funding streams, recruiting and onboarding delivery partners, and ensuring quality and impact across all Eat Smart schools and organisations.
You will combine strong operational management with strategic business development — ensuring Eat Smart continues to grow sustainably, aligning with Bind’s aims and values.
Key Responsibilities
Strategic Growth & Project Development
- Co-develop and deliver a UK-wide expansion strategy for Eat Smart
- Develop and manage the franchise/licensing model for national delivery partners
- Lead on the recruitment, onboarding, and support of partner organisations to deliver the Eat Smart programme effectively
Funding & Partnership Development
- Identify, establish and nurture partnerships with national and local government agencies, policy makers, school bodies and funders
- Build strategic relationships with relevant education, environment and community organisations
- Research relevant funding opportunities for delivery partners and Bind
- Support delivery partners with the submission of funding applications
UK Network Management & Evaluation
- Co-design/develop the Eat Smart monitoring and evaluation system to monitor KPIs and the environmental and social impact of Eat Smart across the UK
- Lead on the management of the monitoring and evaluation system, supporting delivery partners where necessary
- Create local and national impact reports for Eat Smart and use insights to inform improvement and growth
- Manage the support network of UK delivery partners, ensuring they are able to deliver the programme effectively
- Assist delivery partners with meetings with Local Authorities and catering organisations
Marketing & Communications
- Co-design and lead on delivery of annual Eat Smart conferences
- Represent Eat Smart at events, conferences, and networking opportunities across the UK
- Manage Eat Smart UK social media channels
- Develop digital and print materials to support programme promotion and recruitment
Person Specification
Essential:
- Align with Bind’s values. If you are this, we can teach you the rest!
- Understanding of third sector grant funding landscape and experience in successful bid writing
- Strong project management and organisational skills
- Experience in partnership and stakeholder recruitment and management
- Ability to lead, inspire, and develop teams of partners remotely
- Experience with monitoring, evaluation, and reporting frameworks
- Entrepreneurial mindset with a passion for improving environmental and education outcomes.
- Excellent written and verbal communicator and proficient in IT systems (shared documents, spreadsheets, Zoom/Teams/Meet, social media, website editing and emails)
Desirable:
- Interest in, and awareness of, food waste on a local and global level
- Experience in business development, franchise management, or operational leadership
- Experience working in education, environment or social impact sectors
- Knowledge of primary school systems
- Experience of community engagement in the UK
- Full driving license and access to own vehicle
** A Disclosure and Barring Service (DBS) Enhanced Disclosure Check will be required for the post, but a clean DBS certificate is not essential for the role - we will review employees with a criminal record on a case-by-case basis. **
What We Offer
- Opportunity to shape and lead the national growth of an amazing educational programme
- A collaborative, mission-driven environment with real social and environmental impact
- Flexible working arrangements and supportive leadership. Many of our Eat Smart staff choose to work term-time only
- Remote working, with an office in Newcastle's Ouseburn Valley
- Being part of a small and passionate team, who believe in a positive disruptive mission to change the food waste landscape across the UK.
Key Information
- Deadline for all applications is Mon 12th January 2026 at 9am – applications received after this date will not be considered.
- In-person interviews will take place on 21st January 2026 in Newcastle.
- Based in Newcastle’s Ouseburn Valley but this role can be worked remotely/hybrid (some UK-wide travel required incl. a trip to Newcastle minimum monthly)
- Contract: 30-32 hours per week (with the option of increased hours during term-time and reduced hours in school holidays).
- The start date will be end of February 2026, but start dates will be discussed at interview.
- We will contact all applicants as soon as possible to inform them of the status of their application.
To apply, please refer to the attached Job Description and email a CV along with a supporting statement.
Your supporting statement should reflect what makes you a suitable candidate, how you meet the requirements set out in the person specification and any other supporting information relevant to the role.
Jobs with Purpose will be in touch with you regarding your application and any next steps. To arrange a chat about the role, please include your availability and contact details and David Robinson will be in touch with suitable applicants to arrange this.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About SCEC
SCEC was founded over twenty years ago to provide learning enrichment opportunities to primary school children in disadvantaged communities in south London. Together with our partners, several leading independent schools, we currently operate four schemes in math, literacy, science and art. Children learn through fun, engaging group activities like science experiments, storytelling and mathematical treasure hunts, all taught by qualified teachers with added support from student mentors. Through the schemes, children explore their curiosity, build knowledge and develop their confidence as learners.
Your Role
The Scheme Director is a newly created role that will be pivotal in helping SCEC extend its reach. Reporting to the Board of Trustees, you will help SCEC design and implement an expansion programme as well as coordinating the delivery of the existing schemes via our school partners. You will also serve as a trusted partner to the Board in the administration of the charity.
Similar to a COO, this role straddles the operational and the strategic. We are looking for a confident communicator and relationship builder who can work across varied stakeholder groups. You will have project management experience that can be applied to challenges like process design and change management. You should be able to grasp the big picture and have an eye for the details needed to deliver successful outcomes. This is an exciting opportunity for the right candidate to join SCEC on a transformational journey working with excellent learning partners and established leaders to improve educational outcomes for children.
Key Responsibilities
- Oversee scheme operations including pupil recruitment, enrolment and attendance to ensure the smooth running of schemes and maximum impact
- Promote the charity to prospective partners and donors
- Support the Board in developing, implementing and monitoring an expansion programme
- Monitor and report on scheme performance and impact
- Prepare and manage budgets and disbursement of funds
- Build and maintain systems and processes to support scheme operations, compliance and monitoring
Key Qualities
- Passionate about making a difference in the lives of children
- Demonstrated success in developing and implementing strategic plans to achieve organisational goals
- Track record of effectively managing programmes and services, including programme development, implementation, and evaluation
- Committed to working collaboratively to build strong relationships with business partners and colleagues and proactively engaging stakeholders when making decisions
- Self-motivated and highly organised, you have a strong sense of initiative and take a hands-on approach to planning and administration
Child Protection
SCEC is committed to safeguarding and promoting the welfare of children. This is the responsibility of the whole organisation (trustees and staff). An enhanced DBS Disclosure is required for this role.
For more information, please see the attached Job Description below
Applications will be considered on a rolling basis. If you used any AI tools to prepare your application, please submit a separate statement setting out what tools you used and how you used them. As a small organisation we do not discourage the use of AI tools, but we are committed to transparency around how and why they are used.
The client requests no contact from agencies or media sales.
We are seeking an experienced Property and Facilities Manager to ensure the Cathedral and its associated properties are safe, well-maintained, and operating efficiently in line with our strategic objectives.
Background
Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good. We do this by being a warm-hearted community open to God, to all, to growth and to transformation. Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.
Reporting to:Chief Operating Officer.
Accountable to:The Chapter of Guildford Cathedral.
Hours and salary:Part time – 0.5 FTE/18 hours per week (flexibility is essential for this role). The salary for the post is £18,720 p/a.
What You'll Do:
In this key role, you will take ownership of all aspects of property management and facilities services, including long-term planning, compliance, and cost control. You will oversee maintenance programmes, manage budgets and contracts, and ensure high standards of health and safety across the estate.
This is a hands-on position that will involve, at times, physical activity, including accessing all areas of the Cathedral and other buildings, which may involve navigating numerous stairs and confined spaces.
Some of the Key Responsibilities of the role:
- Maintenance Management: Oversee planned and reactive maintenance across Cathedral properties, ensuring timely completion and accurate reporting.
- Health & Safety Compliance: Apply and maintain the Cathedral’s Health & Safety Policy, promoting safe working practices and compliance with legislation.
- Facilities Oversight: Supervise all maintenance work relating to the interior and exterior condition, manage car parking facilities and monitor and review maintenance equipment, ensuring safe and efficient operation.
- Financial and Procurement: Manage delegated budgets and contribute to annual budget planning. Oversee procurement processes including annual reviews of maintenance and service contracts to ensure best value.
- Governance & Reporting: Attend committee meetings, provide reports, and support grant applications as required.
We are looking for someone who has:
- Proven experience in property management and practical, hands-on approach to problem solving.
- Strong organisational, financial, and IT skills (Microsoft Word, Excel and Outlook), with the ability to work independently and under pressure.
- Excellent communication and interpersonal skills.
- A team player with the capacity to value volunteers who work in the Cathedral.
- Flexibility, reliability and enthusiasm to learn, adapt and take responsibility.
- Willingness to undertake training, and is comfortable working in a Christian environment.
The client requests no contact from agencies or media sales.
This is a fascinating role for a dynamic commercial property professional with an appreciation of the property needs and experience of the voluntary sector. We are looking for a surveyor with a proven track record in revenue generation and new business development who can work with a small team of dedicated professionals.
ABOUT THE ETHICAL PROPERTY FOUNDATION
The Ethical Property Foundation (“EPF”) is unique: the UK’s only dedicated property advice charity for the voluntary sector. (Registered Charity number 1101812 in England & Wales) Incorporated in 2003, we have supported thousands of voluntary organisations to manage their premises successfully whether rented or owned. Since 2015, we have been the lead referral partner to the Charity Commission for land & property advice and preferred supplier to the Lloyds Bank Foundation.
Our mission is to equip voluntary organisations with the knowledge and confidence to make the most of the property they occupy and manage, for the benefit of their services and beneficiaries, without crises or compliance failures.
We are a small, dynamic, and enterprising not-for-profit. Our services comprise free, independent property guidance and support; affordable consultancy; plus online property education. Our combined expertise and unique perspective mean we are much in demand from policymakers, and sector thought leaders. Funding comes from philanthropic donations, grants, corporate partnerships and earned income from affordable consultancy. In 2023, we launched the voluntary sector’s first interactive online Weston Property Manual for which we were finalists in two major voluntary sector awards. In 2024 we celebrated the 21st Anniversary of our incorporation.
We employ four part-time employees: the CEO, Head of Property Services, Operations Manager, and Administrator - 2.45FTE, supported by a further nine self-employed Associates and Volunteers of whom eight are chartered surveyors. In addition, we run an expert Register of fifteen property professionals, primarily commercial property solicitors, who provide advice on a pro-bono and discounted fee basis.
JOB DESCRIPTION
The Head of Property Advisory is the lead member of the Property Advice Team comprising Associate Property Advisors. The team is supported by The Foundation’s Register of Property Professionals. The Property Advice Team provides advice, consultancy and educational services. This service is delivered by providing on-line information, free helpdesk guidance, training events and consultancy projects to assist organisations in making informed property decisions. The Head of Property Services will have the following key areas of activity and responsibility:
1. Developing the Affordable Consultancy
The Head of Property Services leads on all aspects of building our affordable consultancy and delivers sales income in line with agreed targets. This will include:
· Identifying potential clients and proactively seeking opportunities to bid for work.
· Responding to enquiries from potential clients, conducting initial meetings to ascertain support required and putting together carefully priced proposals tailored to client needs.
· Developing and maintaining relationships with key partners, including Lloyds Bank Foundation.
· Tracking of enquiries and work in progress with support from the Operations Manager; ensuring accurate records are maintained and providing information and reports to the CEO and Trustees for invoicing and fundraising purposes.
· Developing new products for the charity sector, making the EPF relevant and providing new and growing income streams.
· Ensuring EPF communication channels appropriately promote our services.
2. Management of Property Advice Team
The Head of Property Services directly line-manages the Associates in delivery of the Affordable Consultancy:
· Developing and maintaining appropriate processes and templates for development and delivery of work. Disseminating as necessary and ensuring processes followed by team members.
· Oversight of all support, advice and training provided by the team to ensure consistent high levels of content quality and customer care are maintained.
· Oversight of the free Property Advice Service, co-ordinating with the Property Advisors running the service and responding to enquires who may require affordable consultancy services.
· Ensuring consultancy projects are allocated to team members with appropriate knowledge, experiences and availability.
· Developing excellent working relationships with members of our Register of Property Professionals to introduce charities for effective support.
· Delivering excellent customer care by coordinating the Foundation’s support to charities until their project is resolved.
· Supporting the team to ensure property materials for training and online guidance are accurate and appropriate.
3. Additional duties may include:
· Representing the Foundation and presenting at external events.
· Working proactively to ensure that the Property Advice Team remains up to date with property and charity sector knowledge.
· Develop a broad knowledge of complementary organisations and services that can provide support to enquirers to the Property Advice Service, or opportunities for partnership working or collaboration with the Foundation.
· The Foundation requires all employees to work with due regard for the Foundation’s ethos and policies including health and safety, equality and the environment. All our team must have DBS clearance.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Customer Services Manager
We are seeking an experienced customer service leader to drive high quality resident-focused services within a values-led housing charity.
Salary: £50,000
Location: Hybrid, Hammersmith London
Hours: Full time, 35 hours per week including mandatory office day on Tuesdays
Contract: Permanent
Closing date: Wednesday 24 December
Interview date: Thursday 8 January, Hammersmith
About the Role
As Customer Services Manager, you will lead and develop the charity’s customer services, resident engagement and communications functions. Your work will help deliver the organisation’s mission of providing safe, secure and good quality affordable homes for single women across London.
Reporting to the Director of Operations and managing a team that includes Customer Service Advisors, a Resident Engagement and Resolutions Officer and a Communications Officer, you will ensure services are consistent, resident centred and delivered right first time.
Key responsibilities include:
- Leading customer services, resident engagement and communications across the organisation
- Ensuring prompt, high quality responses to all queries related to repairs, estates and tenancy management
- Developing effective systems for complaints handling that reflect the charity’s Complaints Policy and Housing Ombudsman principles
- Maintaining up to date knowledge of legislation, regulatory standards and best practice
- Monitoring contractor performance and holding regular review meetings
- Producing performance reports and using data to identify improvements
- Embedding learning from resident feedback into service design
- Managing budgets, approving invoices and overseeing repair authorisations
- Supporting organisation wide planning as part of the Extended Management Team
- Providing clear leadership, managing performance and encouraging collaboration across teams
About You
You will be an experienced people manager with a passion for delivering excellent customer service. You will bring a proactive, solutions focused approach and the ability to lead a team through growth and improvement.
Essential skills and experience include:
- Strong experience in a customer focused management or supervisory role
- Knowledge of responsive repairs or property maintenance
- Experience handling complaints and producing clear written responses
- Strong communication, relationship building and presentation skills
- Competence in MS Office with good analytical and reporting abilities
- Ability to interpret customer insight and performance data to drive service improvements
- A collaborative leadership style with a commitment to equality, diversity and resident wellbeing
A background in social housing is helpful but not essential. A positive attitude, professional curiosity and a commitment to delivering great services are what matter most.
About the Organisation
The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women’s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services.
Other roles you may have experience of could include: Customer Service Lead, Resident Services Manager, Housing Services Manager, Customer Experience Manager, Repairs Service Manager, Tenant Engagement Manager. #INDNFP
St. Bride Foundation is partnering with Robertson Bell to recruit a Part-Time Finance Manager (21 or 28 hours a week) on a permanent basis. Established in 1891 with a clear social and cultural purpose, St Bride Foundation is one of London’s hidden gems.
We are looking for a highly competent Part-Time Finance Manager to join our team who displays a passion for St Bride Foundation. Responsible for producing financial and management accounts and reports. Also providing effective and efficient financial and administration support to the Board of Trustees, Foundation Manager and Heads of Departments.
The key responsibilities of the Finance Manager include:
- Manage the Annual Report process and prepare statutory accounts for St Bride Foundation Trust Ltd, St Bride Foundation and Bridewell Centre Limited.
- Prepare monthly management accounts and supporting reports, ensuring timely and accurate financial information.
- Prepare month end journals and maintain robust supporting documentation.
- Maintain and reconcile all balance sheet accounts, including fixed assets.
- Manage the accounting system, including oversight of sales and purchase ledgers, cash book, bank reconciliations and debt collection.
- Lead the migration from Sage Line 50 to Xero, due for completion by March 2026.
- Manage payroll processing, RTI submissions and pension administration.
- Manage relationships with HMRC, prepare VAT returns and ensure VAT and Corporation Tax submissions are accurate and on time.
- Prepare the annual budget and work closely with budget holders to ensure forecasts are accurate and up to date.
- Prepare cash flow forecasts, manage working capital and produce periodic income and expenditure forecasts.
- Liaise with investment managers, reconciling income and ensuring appropriate information is received for financial reporting.
- Prepare financial papers for the Board and Finance Committee, including financial analysis and commentary.
- Maintain and update the Risk Register, working with senior stakeholders to identify and manage financial risks.
About St. Bride Foundation:
Housed in a beautiful Grade II listed Victorian building just off Fleet Street, the Foundation was originally created to serve the print and publishing trades. Today, it continues to thrive as a centre for print, design and the creative arts, welcoming new generations of designers, printmakers, typographers and researchers through its events, workshops and collections.
At its heart are our internationally renowned collections on printing, typography, graphic design and publishing. Alongside thousands of books and printing-related periodicals, the library holds one of the world’s most important collections of type specimens, as well as historic presses, punches, and matrices. Researchers, students and practitioners continue to draw inspiration from its unparalleled holdings.
The Bridewell Theatre, an intimate venue within the building, stages a lively year-round programme of drama, music, comedy and festivals, while the Bridewell Bar (once the laundry) provides a relaxed social space.
Through its blend of heritage, learning and performance, the St Bride Foundation remains a hub for London’s creative and cultural life—connecting past and present, tradition and innovation.
The successful candidate will:
- Have a background in, or strong passion for, the not-for-profit sector and a keen desire to give back to the local community in a fantastic organisation
- Be an experienced Accountant with an understanding of financial and management accounts
- Have great communication skills and have the ability to translate complex financial reports to non-financial stakeholders
- Ideally have experience with line management, however candidates eager to develop in this area will be considered
- Be willing to gain a knowledge of, or have experience of, fundraising and restricted funds
This opportunity is being offered on a hybrid basis with the expectation you can visit their Central London based office 50% of the time.
Applications will be under constant review before the closing date so please submit your application to our exclusive agent Robertson Bell. Apply now to be considered!

