Business solutions manager jobs in bristol
We’re Hiring: Corporate and Philanthropy Fundraising Manager
UK (Remote) | Full-time | £40,000
Apply by: Monday 27th April 2025
Cerebra is the national charity dedicated to improving the lives of children with neurological conditions and their families. We provide vital research, support, and practical solutions that empower families facing complex challenges.
With an annual income of £3 million, we have ambitious plans to double our income by 2027, ensuring we can extend our impact, reach more families, and drive real change. To achieve this, we are investing in fundraising innovation, income generating ventures, and strategic partnerships, alongside enhancing our brand to increase our national recognition.
Our work is underpinned by our values ensuring that everything we do aligns with our mission to create a better world for children with neurological conditions.
In this pivotal role, you’ll:
✨Develop and grow relationship building and stewardship strategies and programmes for existing business and major donor supporters.
✨ Manage existing corporate relationships and major donors with a view to deepen engagement and develop levels of support.
✨ Grow and sustainably increase income from existing corporate partners and major donors.
✨Use the charity’s CRM to manage relationships and record key information.
✨ Develop a strategy and programme for identifying and securing the support of new businesses and potential major donors.
✨ Implement the strategy by proactively identifying, approaching and securing new corporate relationships in line with the Charity’s corporate and philanthropy strategy.
✨Create and deliver compelling proposals and pitches to prospective new corporate and major donor supporters.
✨Manage the pipeline through the charity’s CRM and record/update key information as required.
✨ Work to continue the development of a strong, person-centred, empathetic, supportive and inclusive culture at Cerebra.
✨ Build on excellent relationships between different teams and directorates for each other’s and Cerebra’s overall strategic goals and objectives.
✨ Collaborate across departments to align partner activity with service delivery and communications.
✨ Contribute to strategic, organisational and cultural development.
✨ Champion innovation, growth mindset and learning from failure.
✨ Working with the team and Director to set income and expenditure budgets for Corporate, Philanthropy, Legacy and Trust & Foundations.
✨ Monitoring and reporting on income and expenditure and KPIs throughout the year.
✨ Providing quarterly income and expenditure re-forecasts.
✨ Ensuring all relevant information is recorded in line with charity, fundraising and data legislation and best practice.
✨Provide effective, remote line management, support and performance management to direct reports to help them maximise their potential and effectiveness.
✨Provide practical and person coaching support to the Legacy and Trusts & Foundations fundraisers.
✨ Ensure there is a continual culture and focus on learning and development and wellbeing.
You bring:
✅ Proven experience in corporate account management of corporate partners.
✅ Strong track record of delivering income growth and a demonstrable commercial mindset.
✅ Excellent stakeholder management skills.
✅ Excellent communication and presentation skills.
✅ Passion for the charity sector and a commitment to Cerebra’s mission, culture and values.
We offer a competitive salary and excellent benefits, including 29 days holiday (plus bank holidays), pension match up to 6%, £300 home-working allowance, company sick pay, organisational membership of Fundraising Everywhere learning and development platform and the opportunity to work for a cause that truly matters.
To apply, send your CV and a short cover letter (max 800 words) outlining why you’re a great fit.
Interviews:
- Online (Teams): Week commencing 3rd November 2025
- 2nd Stage: Week commencing 10th November 2025
Join us in creating a better world for children with neurological conditions. Let’s do something extraordinary—together.
We are an equal opportunities employer. If there is anything you need to support you to take part in an interview please let us know.
In line with our commitment to safeguarding, a full DBS check will be required of the successful candidate.
The client requests no contact from agencies or media sales.
The Initiatives and Partnerships Manager plays a key role in the Trust’s Initiatives and Partnerships Team. The post holder will support the development and implementation of the Trust’s projects, manage team members and on occasion support external and partnership projects. Our work is varied, ranging from early-stage feasibility planning, partnership development, fundraising, business planning and design development, as well as supporting our conservation team who lead construction phase oversight.
This role builds on the successes of the Trust’s longstanding Regeneration programme, which has undertaken pioneering Regeneration projects addressing some of our most pressing conservation needs, as well as developing new operating models for some of the churches in our care. The job will support our regional teams in developing and implementing projects to deliver a range of conservation, social and regeneration benefits; with the balance of each responding to local need, demand and opportunity.
In addition, it encompasses the work undertaken to develop new commercial income opportunities. Examples are our groundbreaking Champing™ initiative, as well as others such as filming, and other commercial partnerships.
We have recently published our TRUST values, which outline the behaviours and expectations that act as our foundations at CCT. We have attached the pack, outlining each value, which we will also be using as part of our shortlisting and interview process to find the right candidates that align with our values.
The client requests no contact from agencies or media sales.
An exciting opportunity to help amplify the voice and impact of Jamie’s Farm. At a time of significant growth for our charity, we are looking for an experienced marketeer to lead inspiring, values-led campaigns that showcase the transformative power of our work with young people. You will have the opportunity to shape and grow a vital area of the charity, ensuring our message reaches and inspires the audiences that matter most — whether it’s schools booking a residential stay, supporters considering an Airbnb letting to boost earned income, or simply raising awareness of our work.
What is Jamie’s Farm? Jamie’s Farm supports young people by combining therapeutic work, farming, and purposeful activities to help them thrive. Through residential visits to our working farms, we provide a nurturing environment where they can reflect, build confidence, and develop the resilience they need to overcome personal challenges. As part of the dynamic HQ team we offer a beautiful and unique supportive working environment, a competitive salary, and the opportunity to be part of a team that is passionate about making a real difference.
More about the role: As Senior Marketing & Communications Manager, you will shape and deliver Jamie’s Farm’s marketing and messaging. You will manage a small team and work closely with colleagues across communications, programmes, business development and operations to ensure consistent, compelling, and values-led campaigns. This is both a strategic and hands-on role, balancing the big picture with creative delivery. This role is offered with flexible hybrid working - with travel to Jamie’s Farm Bath HQ site at least 2 days a week and other farms as needed)
About you: We are looking for someone with significant experience in a senior marketing and communications role, ideally within the education or charity sector. You will bring proven expertise in digital communications, campaign management and creative storytelling, alongside excellent communication and project management skills.
Collaborative, adaptable and values-driven, you’ll be able to work across teams to bring campaigns to life. Above all, you’ll be passionate about Jamie’s Farm’s mission and excited to play your part in supporting young people to thrive.
Please see the full job description, desired experience and employee benefits by exploring our recruitment pack below. Don’t meet every single requirement? We’d still love to hear from you – your unique skills and experience could be just what we’re looking for.
How to Apply: Please apply via the Jamie’s Farm website by clicking on the “Apply” button below. Read through the full recruitment pack and return both a completed application and equal opportunities form to the email address provided. We look forward to hearing from you!
The client requests no contact from agencies or media sales.
Unseen is working towards a world without slavery. We provide safehouses and support in the community for survivors of trafficking and modern slavery. We also run the Modern Slavery & Exploitation Helpline and work with individuals, communities, businesses, governments, other charities, and statutory agencies to stamp out slavery for good.
Salary: £32,500 per annum (pro-rated for part time hours). We are an accredited member of the Living Wage Foundation.
Contract Type: Permanent, Full-time/ 37.5 hours per week (Part time may be considered for the right candidate). Evenings and weekend work occasionally required.
Location: Hybrid or remote (Hybrid approach with some working from home days. A degree of flexibility will be required).
Closing Date: Midnight on 9 November 2025. We reserve the right to close applications early if we receive the requisite number of applications, as such we encourage motivated candidates to apply early.
Purpose of the role:
The purpose of the Business Sales Marketing and Communications role at Unseen is to support businesses and organisations across various sectors in developing and enhancing their approaches to modern slavery. This role is integral to Unseen's mission of building capacity and capability within the business community and equipping them with effective solutions through advice, training and consultancy. The ideal candidate will be able to develop compelling marketing campaigns, generate strong leads, and analyse campaign results to inform future activities. They will have strong B2B experience and have the skills to create content and deploy across a range of channels.
To apply:
- Please complete Unseen’s application form for the role which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;
- Please send a copy of your CV to jobs @ unseenuk. org with reference to the job title.
The deadline for applications is midnight on 9 November 2025.
Interviews will likely be held during the week of 17 November 2025.
We reserve the right to close applications early if we receive the requisite number of applications, as such we encourage motivated candidates to apply early.
As an organisation focused on equality and diversity, we welcome applications from all sections of the community and all backgrounds, including those with a lived experience of modern slavery, those from ethnic minority groups, those with disabilities and those from the LGBTQ+ community.
Any questions, please contact jobs @ unseenuk. org.
The client requests no contact from agencies or media sales.
Are you a talented People Business Partner looking for a new challenge working for a fantastic national charity?
I am excited to be partnering with the UK’s leading domestic abuse charity, to recruit an experienced and values-driven People Business Partner. This is a fantastic opportunity to contribute to a mission led organisation and support the development of a high performing, inclusive workplace.
This position is mainly remote with occasional attendance to their Head Office in central London. You will be part of a small but friendly and supportive HR team.
This is a strategic and operational HR opportunity paying a salary of £40,080. The role will report to the Senior People Business Partner, who is fantastic at developing their direct reports and allowing them to grow in their role. The successful candidate will act as a trusted HR advisor to designated teams, supporting a wide range of employee relations issues, recruitment activity, organisational change, and policy development.
Some of the key responsibilities of this People Business Partner role include:
- Business partnering with key directorates, understanding their unique needs and delivering tailored people solutions
- Providing expert support across employee relations cases, including disciplinary, grievance, absence and performance
- Managing and supporting recruitment processes in line with safer recruitment practices
- Advising on and implementing organisational change processes, including TUPE transfers
- Coaching and supporting managers in day-to-day HR matters and long-term people development
- Supporting onboarding, induction and HR project delivery
- Contributing to policy reviews, system improvements, and reporting processes
- Championing the organisations values, including equity, diversity, and inclusion
The ideal candidate will be a proven HR generalist, ideally with experience from working in the charity sector, along with a strong understanding of UK employment law and HR best practice. They will have excellent interpersonal skills, a proactive, solutions-focused approach, and experience in managing or mentoring others. A values-driven mindset and a strong commitment EDI is essential. It would be very advantageous for the People Business Partner to be CIPD qualified (or have the equivalent experience).
This is a unique opportunity to work for a sector leading organisation with a powerful social mission. You’ll be part of a collaborative, forward thinking People & Culture team, where your work directly contributes to improving the lives of women and children experiencing domestic abuse.
If you’re an experienced HR professional looking to make a meaningful impact in the not-for-profit sector, please get in touch.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity for a well-rounded accountant to join the Bild group of charities. The post-holder will be responsible for all management accounts across a group of four charities, whose combined turnover is circa £4m per year.
Key Responsibilities and Duties:
- Oversee day-to-day accounting and financial controls
- Prepare monthly management accounts, reports, and financial statements
- Responsible for development of management reporting
- Meeting regularly with budget holders to review financial performance and outstanding commitments.
- Manage payroll, tax returns, and financial reporting for funders
- Support the Business and Finance Director in preparing annual budgets and forecasts.
- Support the Business and Finance Director with the annual audit process
General Responsibilities:
- Access and work within Bild’s policies and procedures.
- Attend internal cycle of team meetings relevant to this role.
- Engage with line management, supervision (where appropriate) and appraisal process.
- Comply with data protection regulations, ensuring that information on clients, employees, volunteers and other stakeholders remains confidential.
- Take responsibility for personal learning and development with support from line manager.
- Work in a manner that facilitates equal opportunities and inclusion for all.
- Remain professional and respectful at all times, promoting positive relations with all those we encounter in our work.
- Maintain health and safety and risk awareness for self and others across the organisation.
- Undertake any other duties that Bild may require within the remit of this role.
To apply, please submit your CV and supporting statement outlining your interest in the role and organisation together with how you meet the person specification.
Our vision is a society where everyone can enjoy the same rights and opportunities
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About World Physiotherapy: World Physiotherapy is a leading international professional association and UK Registered Charity. Founded in 1951, we represent the global physiotherapy profession and are dedicated to advancing our profession, advocating for universal access to improve health and wellbeing.
Bring global events to life that shape the future of physiotherapy.
Join World Physiotherapy and take the lead in delivering our flagship international congress. This world-class scientific and professional event brings together thousands of physiotherapists, researchers, and health leaders from across the globe.
As Congress Project Manager, you’ll play a pivotal role in managing the systems and processes that drive our scientific programme, from abstract management and speaker coordination to on-site delivery and post-event evaluation. You’ll be the go-to person for presenters, working with an international team and partners to ensure a seamless, inspiring experience for all participants.
This is your opportunity to be part of a small, dynamic, and values-driven organisation that champions quality healthcare and professional excellence worldwide. If you thrive on organisation, innovation, and collaboration — and you’re motivated by seeing a major global event come to life — we’d love to hear from you.
About the role:
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Lead the planning and delivery of the World Physiotherapy Congress scientific programme.
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Manage complex abstract and review systems, coordinate committees, and support speakers throughout.
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Oversee event technologies (e.g. apps, ePosters, registration) and collaborate with AV and logistics partners.
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Work closely with the Head of Events and a global network of professionals to deliver an exceptional delegate experience.
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Contribute to creative ideas, innovations, and continuous improvements across the congress lifecycle.
About you:
You’ll bring experience in scientific or association event management, ideally with international exposure. You’re an organised problem-solver with excellent communication skills, comfortable managing digital platforms and juggling multiple timelines. Above all, you care about creating impactful, inclusive events that reflect World Physiotherapy’s mission.
Key details:
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Permanent, full-time (35 hours/week)
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Home-based - with option to work from our London office
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Some international travel required
How to apply: Interested candidates should submit their CV and a cover letter detailing their suitability for the role to Charity Jobs link . Applications must be received by 31/10/2025.
World Physiotherapy is dedicated to fostering an inclusive environment that reflects our diverse membership. We adhere to best practices in equity, diversity, and inclusion in our recruitment process.
Join us and contribute to a connected global community dedicated to health and wellbeing through physiotherapy!
To represent physiotherapy across the globe, advancing our profession and advocating access for all, to improve health and wellbeing.



The client requests no contact from agencies or media sales.
We’re looking for a permanent full-time support officer to contribute their skills, experience, and personality to add value to our Blesma Support team within the Independence and Wellbeing department at Blesma, The Limbless Veterans. The role is a varied one, focusing on all aspects of welfare and support to our members.
This home-based role is to support Blesma members in the South West of England by providing a lifeline to members by delivering effective wellbeing support and advice to help reduce the negative impacts of disability and to assist them in leading independent and fulfilling lives. The role also involves representing Blesma and enhancing the charity’s profile within the local community of your area of responsibility.
The Independence and Wellbeing team works collaboratively across the Association to ensure Blesma’s programmes and services can help our service personnel, veterans and their families.
Blesma is unique as a membership Association as well as a charity. Our members are the heart of all our work – therefore, the impact of Support Officers is clearly visible in the experiences of our inspirational limbless veterans.
If you are interested, and live within the following post code areas, TR, PL,TQ, EX, TA, DT, BH, BA, BS, SN, GY, JE) please read the attached Job Description and apply with your CV and a Covering Letter detailing why you would be an ideal candidate for the role and how your experience and skills match those detailed in the Person Specification.
How to Apply
If you would like to apply for this exciting role, please read the attached Job Description and apply with your C.V. and a Covering Letter which must address the screening questions within the JD. The cover letter should demonstrate how you meet the essential criteria and competencies of the role.
If you are uncertain about your suitability for this role, we encourage you to apply and allow us to assess your fit.
Please note that we may close this advertisement early if we receive a high volume of applications.
We look forward to hearing from you.
Location: Remote/ Home-based in UK. Occasional national and international travel required.
Contract: 1 year with the possibility of extension dependent on continuation of funding
Reporting to: Deputy Head of Operations
Salary: £35,000
Additional benefits: 25 days annual leave plus public holidays (annual leave increasing by 1 extra day for every year’s service up to 30 days total), life assurance and access to an employee assistance programme.
Overview
We are seeking a highly organised, values-led Administrative Support Officer to provide essential administrative, financial, and coordination support to ensure the smooth and effective day-to-day operations of WeProtect Global Alliance.
In this new role, you will join our small, remote Secretariat and support administration, finance, staff coordination and meetings, helping the team work efficiently while upholding a strong commitment to child protection and the mission and values of WeProtect Global Alliance.
If you are motivated to use your skills to contribute to our global mission of creating a digital world free from harm for children and young people, this is the place for you.
Job description
Overall purpose of role
The Administrative Support Officer will play a vital role in ensuring the smooth and effective day-to-day running of WeProtect Global Alliance. Reporting to the Deputy Head of Operations, this new role provides wide-ranging support across administration, finance, HR, and team coordination, ensuring that internal processes run efficiently in a dynamic, remote working environment.
Key Responsibilities
Administrative and Operational Support
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Provide general administrative support to the Secretariat, including correspondence, maintaining organisational records and policies, and managing virtual offices.
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Schedule and coordinate Board and FRAC meetings, including preparing materials and accurate minute-taking.
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Support the organisation of retreats, away days, and staff travel, as well as managing the Monday meeting rota and staff engagement activities.
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Order equipment, business cards, and other items for staff as needed, and maintain the fixed asset register.
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Provide ad-hoc support to the Communications Lead, assisting with administrative tasks, coordination, and document preparation as required.
Finance and Contracts Administration
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Support financial processes by coding and processing invoices, expenses, and receipts, assisting with monthly financial consolidation, and coding income allocations.
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Provide support with audits (UK and Stichting), intercompany transfers, payroll variance checks, and day-to-day banking.
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Assist with contract administration and supplier relationships, including account management (e.g. CloudTech24, Signeasy).
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Support payment approvals and processing in Telleroo, and contribute to accurate record-keeping for budget and compliance purposes.
Staff and HR Support
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Support recruitment processes, including the administrative aspects of staff onboarding and offboarding.
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Assist with payroll payment processing, insurance management, and HR compliance for UK and Irish staff.
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Help coordinate staff support initiatives, such as leaving gifts and team events.
Team Coordination and Events Support
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Organise and support regular team meetings.
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Circulate new policies, processes, and organisational updates to ensure staff remain well-informed.
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Contribute to the delivery of the biennial Global Summit and other major events where required.
Process Improvement and Capability Building
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Work closely with the Deputy Head of Operations to strengthen operational systems and ensure effective, compliant day-to-day management.
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Support internal training initiatives to build staff capability in finance, HR, and operational processes.
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Identify opportunities to improve processes and implement best practice across the organisation.
See attached document for the full job profile.
The client requests no contact from agencies or media sales.
We are looking for a hands on Head of Philanthropy to lead on trusts and foundations and major donor income for a small, innovative health charity.
This is a remote role within the UK, with monthly travel to London and/or Leeds.
The Charity
A creative, innovative health charity that has grown from strength to strength, offering fantastic benefits, including flexible working, generous life assurance and pension scheme, and a committed learning and development budget for each staff member.
The Role
You will join the SMT to work alogisde various stakeholders to deliver the philanthropy income stream with a focus on Trust and Major Donor giving.
Your first 6 months:
Familiarise yourself with the fundraising strategy and your role in operationalising it.
Continue to submit applications to deliver against the 2025/26 pipeline which include small, medium and larger trust funders.
Send out stewardship communications to past and current funders.
Support major donor communications.
In your first 12 months :
When you are more established in the team and your work, you will aim to scale your success, continuing to deliver the annual income target, whilst making the case for team expansion in line with the Fundraising Strategy.
Lead the Fundraising Committee, lead major donor programme develoment and delivery.
Develop case for the recruitment of an additional UK fundraising team member (e.g. Trusts Fundraiser)
Work with the internal team to understand our plans to move into the US market
The Candidate
A creative, hands on fundraiser, happy to lead the startegic and donor facing aspects of high value fundirasing.
A demonstrable track record of securing significant gifts from a range of trusts and foundations.
An ability to write and submit a regular stream of applications.
Experience of researching and writing high-quality, well-structured and persuasive communication materials, and delivering convincing verbal presentations to a variety of stakeholders.
Experience in working with major donors/high net worth individuals, ideally of setting up an income stream to support high net worth giving.
An understanding of funders needs, and how to meet these needs through thorough and relevant research, and creating compelling applications for support.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful but, we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
GrantScape is a national grant-making charity that funds community, environmental, and educational projects across the UK. Our grants make a meaningful impact—transforming lives, strengthening communities, and improving local environments in the areas we serve.
The Senior Grant Officer will play a key role in assessing and administering grant applications, and in coordinating meetings with local voluntary Advisory Panels who help prioritise funding decisions.
The ideal candidate will be an excellent communicator, capable of navigating complex situations and identifying practical solutions. You’ll bring strong project management skills to oversee a diverse portfolio of funded projects, and be confident working independently while thriving as part of a collaborative team.
We’re seeking someone with at least one year of experience in project management or grant-making (ideally two), and a solid understanding of the Third Sector. A full UK driving licence and access to a car for business use is essential. Mileage is reimbursed at 45p per mile, and a hire car will be provided for journeys over 120 miles.
The post will be a home-based role located in the Northwest of England, with easy access to the M6 corridor. Preferred locations include Lancaster, Preston or Warrington. The successful candidate must remain based in this region throughout their employment to ensure accessibility to meetings for location-specific funds.
Occasional overnight stays will be required, along with travel to our Head Office in Milton Keynes for team meetings up to three times per year.
A full job description and person specification are available below.
To apply, please email your CV along with a covering letter (maximum one side of A4) explaining how your experience aligns with the role requirements.
Key Dates:
- Application Deadline: 12pm, Friday 31 October
- First Interviews (Virtual): 11 November
- Second Interviews (In Person in the Northwest – venue TBC): 26 November
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Lead, Management Accountant on a permanent, part-time (2 days per week) basis. Consumers International unites over 200 member organisations in more than 100 countries. As the independent voice for consumers worldwide, it works with Members and partners to advocate for safer, fairer, and more sustainable markets, from energy to digital goods, from food systems to circular economy solutions.
The purpose of the role is focused on generating and developing monthly management accounts information and providing insight and direction to the Director General and Leadership Team. Reporting directly to the Head of Finance and Organisation Development, you will play a key role across the business in improving data capture and managing reporting across the team.
Please note, for this role you can be based remotely. Additionally, the salary on show is the FTE.
As Lead, Management Accountant, you will:
- Prepare monthly management accounts, including comparatives to budgets, trends and forecasts
- Compile Balance sheet reconciliations
- Prepare quarterly Project Income and Expenditure reports for Project Managers
- Prepare interim/final financial Project reports for submission to Funders
- Prepare quarterly VAT returns
- Provide accurate and timely financial information to support the organisational financial strategy and decision-making process
The successful applicant will:
- Have demonstrable experience in finance within the charity sector, in a similar role
- Be Qualified CIMA/ACCA/ACA or Part qualified on final stage
- Have a strong understanding of charity accounting principles, including SORP
- Have experience of managing financial ledgers, systems and processes
- Have strong IT skills, particularly in Excel, and the ability to manage large amounts of data
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Would you like to join our small, dedicated, international team to make a difference to the lives of seafarers and their families worldwide by taking the lead on managing our well respected helplines?
ISWAN has recently created this new role, which will be pivotal to further developing our quality service to seafarers. We have seen significant growth in the number and usage of our helplines and now seek to ensure we have a management structure capable of coping with further helpline growth.
As ISWAN’s Head of Helpline Services, you will be responsible for the strategic development, account management and evaluation of all ISWAN helpline services.
We have no preconceptions about where the successful applicant will come from but you will bring experience of managing multi-channelled helpline operations and best practice as well as planning, measuring and delivering user and client service improvements.
You will need to be capable of working effectively within a complex international context and have sound experience of service development. This is a part-time role (21 hours per week) but we are keen to find the right person and therefore happy to discuss flexible working patterns. We are flexible about where the role is based but you will be managing helpline operations in the UK, India and the Philippines so you will need to be a great team player.
Improving the lives of seafarers and their families with services, resources, strategies and advocacy




The client requests no contact from agencies or media sales.
About the opportunity
As Head of Impact & Quality, you’ll lead the department that covers impact measurement, evaluation of our programmes, data management, curriculum development, training and quality of tutors and other initiatives that drive the evidence-based culture of Action Tutoring. With a strong understanding of the charity's theory of change, you’ll strengthen existing impact and quality processes and make strategic recommendations that develop these further. You’ll play a vital role in helping the Senior Management Team balance quality and quantity with sustainable business decisions. As well as leading the department, you’ll build external networks and represent the charity externally at relevant events, in person and online. As Action Tutoring begins planning for a new strategic cycle, you’ll design, evaluate and advise on the scale up of pilots in new ways of achieving our mission.
Closing date: Monday, 27th October 2025 at 9am
Interviews:Monday, 3 and Tuesday, 4 November 2025. There may be a second round of interviews.
Start date: Ideally Monday, 1st December 2025
Contract and hours: Permanent. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours. We are open to 0.8 or 0.9 FTE for the right candidate.
Place of work:This role can be remote, with occasional travel required. Our London office address is: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH
Duties and responsibilities
People and Cultural Leadership
- You’ll manage the workload distribution across the Impact & Quality department functions and teams, ensuring that projects are delivered according to strategic priorities.
- You’ll line-manage a small team of managers who have responsibilities for curriculum, training, quality, insights and data management activities across the department.
Strategic and Senior Management
- You’ll contribute to Senior Management Team discussions and decisions, representing the impact and quality functions, ensuring all decisions consider the implications on our evidence base, protecting the drivers of impact and maintaining our reputation as a sector-leading impact organisation.
Impact and quality oversight
- Leadership and oversight to ensure continued smooth implementation of a Randomised Control Trial lasting the first 6-9 months of this role.
- You’ll be accountable for the development and implementation of the Impact Strategy of the organisation.
A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.
Person specification
Qualifications criteria:
- The right to work in the UK.
- University degree or equivalent experience in a relevant field of quantitative or social research.
We are looking for some of the following attributes, though you might be more experienced in some areas than others:
- Excellent project management and project sponsor skills and experience, able to juggle multiple complex projects that are cross-organisational and manage external stakeholders.
- Able to manage other experts and get the best from them drawing from an interdisciplinary approach to your work.
- Enjoys leading a team, supporting development of manager skills and capabilities.
- Understands how a theory of change drives the development of delivery and is able to apply this to new modes of operations.
- Strong logical reasoning, able to break processes into logical steps and understands how to maintain excellent data management practices.
- A confident user of databases able to utilise the data it holds to generate insights for the SMT. Champion good data governance in collaboration with the Data Manager.
- Experience of Salesforce CRM would be desirable but not essential.
- Very familiar with the principles of evaluation and how to design evaluations to produce meaningful and reliable insights. This includes qualitative and quantitative activities.
- Experience of working with external partners to evaluate work. Experience of developing pilots or start-up scale organisations would be desirable but is not essential.
- Strong numerical skills, able to conduct diagnostic and predictive analysis of quantitative data sets.
- Strong written communication and research skills, able to produce clear and jargon-free reports and summaries that synthesise qualitative trends.
- Strong change management skills and experience, ensuring innovations are launched and embedded successfully.
- Able to plan at a strategic level, factoring in external environment trends, financial limitations and scalable solutions.
- In addition, the job holder is expected to substantially demonstrate the four competencies in our competencies framework at the ‘Head of ‘Level.
You will be likely be more successful in this role if you have:
- Experience working in the charity sector.
Award-winning national education charity working towards a world in which no child’s life chances are limited by their socio-economic background.

Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Director, Sustainability. Consumers International unites over 200 member organisations in more than 100 countries. As the independent voice for consumers worldwide, it works with Members and partners to advocate for safer, fairer, and more sustainable markets, from energy to digital goods, from food systems to circular economy solutions.
In this role, you will shape and expand the organisation’s agenda, focusing on key sustainability challenges in food systems, energy, and plastics, designing a bold and coherent approach to sustainable consumption and the circular economy. You will manage and grow an international team, build strategic partnerships, and secure resources to drive programmes that deliver measurable impact. As a senior face of the organisation, you will represent Consumers International in high-level global forums, mobilise communities and coalitions, and help strengthen its influence and growth. You will also work closely with the Director General to boost internal synergies across the organisation, ensuring alignment and shared impact. This is an entrepreneurial role, requiring creativity, foresight, and the confidence to seize opportunities that reinforce Consumers International’s position as a global leader in sustainability.
We are seeking a candidate with thorough knowledge of sustainable consumption and circular economy principles, and the ability to chart a path forward for transformative change. You will have a strong record of turning strategy into concrete results, influencing business practice, shaping policy, and engaging communities. Your background may come from retail, responsible business, sustainability, or related sectors. You will be confident in articulating your perspectives, pushing through challenging agendas, and inspiring teams and stakeholders alike. Above all, you will bring ambition, leadership, and the drive to deliver real impact for consumers worldwide.
If you are motivated by change, believe in the power of a global consumer movement, and are ready for a demanding but rewarding leadership role, we would love to hear from you.
To apply, please submit your up-to-date CV by 09:00 (UK time) on 29th October 2025. If you are shortlisted, we will share the job pack, arrange a briefing on the role, and ask you to deliver a tailored cover letter. This is a rolling process, so early applications are encouraged.
Please note that only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.