Care and services research officer jobs
How's your job search on our site?
Supporter Care Officer
Salary: £28,360
Hybrid – two days per week in our Letchworth Office
Full time (35 hours a week)
Permanent
Flexible working considered
Are you a people person with a can-do attitude? Do you have some experience of fundraising, or are you looking to start your fundraising career? We have the perfect role for you!
Join our friendly team
We are looking for someone with strong communication and relationship building skills, who will enjoy enthusing others to support our cause. Ideally you will have experience in a similar role either within the charity sector or health environment, but for the right person, relevant transferable skills and an enthusiastic approach are just as important. We encourage you to apply, even if you feel you may not meet all the criteria listed.
Our charity
MS Trust is a UK charity which brings together expertise from every angle to help everyone feel more in control of their MS, today and every day. Through trusted information and compassionate support, the training of new MS healthcare professionals, and research rooted in real experience – we're here for every MS. Every day.
The role
The Supporter Care Officer plays a vital role in ensuring our supporters and volunteers feel valued, inspired and motivated to continue their involvement with MS Trust, by delivering exceptional supporter care and stewardship. As a key member of the Events and Community Fundraising Team, you will provide essential support for third-party events and individuals fundraising within their communities, ensuring every supporter receives the guidance and encouragement they need to succeed.
What we can offer
· 25 days annual leave per year plus bank holidays, which increases with length of service to 30 days.
· Company pension with enhanced employer contribution. Salary Sacrifice scheme available.
· Death in Service benefit.
· Enhanced maternity, paternity and adoption pay.
· Sick pay.
· Hybrid working.
· Employee assistance Programme
· Fantastic office location with free parking, local to town centre and train station. Good transport links to London and Cambridge.
· Learning and development policy to develop all staff.
· Cycle to work scheme, Volunteering day and Season ticket loans.
To find out more and apply
Please visit our website to download a job pack and application form (CVs will not be considered).
As part of our commitment to equality, diversity and inclusion (EDI), we appreciate your time completing the form, as this allows us to keep our recruitment process fair and neutral.
Closing date: 6 April 2026 (5pm)
First Interviews: 14 & 15 April 2026
Second Interviews: 21 April 2026
We exist to give everyone living with MS the knowledge and confidence they need to feel more in control of their MS today and every day.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
We’re looking for a motivated and creative Senior Marketing Officer to join Kinship’s Marketing Team to help us reach more kinship carers with our support offer. You’ll bring strong experience in delivering effective, insight-driven digital marketing campaigns across channels, including social media, email, web, paid advertising and content marketing.
You’ll play a key role in delivering integrated marketing campaigns and promoting our services and programmes – including Department for Education-funded training – to kinship carers, referral partners, and professionals across England and Wales.
Working closely with the Head of Marketing, you’ll plan and deliver impactful marketing activity, create engaging content, and use data and analytics to optimise performance. You’ll also contribute to shaping our marketing strategy by bringing evidence, creativity and best practice from across the digital landscape. This hands-on role offers the opportunity to maximise reach and impact and raise the profile of kinship care while supporting families.
Key responsibilities
-
Work with the Head of Marketing to develop marketing plans, and have day-to-day oversight of the delivery of these to promote the DfE-funded training and support service to kinship carers, to ensure good take-up of all training events by a diverse range of kinship carers, in line with the programme goals.
-
Plan and deliver multi-channel marketing campaigns (digital, print, social media - paid and organic, email, SMS, etc.), monitoring and optimising campaigns for greatest impact and testing new approaches.
-
Produce and oversee content creation for marketing plans and campaigns, delivering high-quality, insight-led and engaging marketing content for different audiences and/or channels, including case studies, blog posts, leaflets, videos, and social media assets.
-
Plan and deliver creative and innovative paid ads campaigns across Meta, reviewing and optimising throughout, ensuring robust reporting is in place and using analytics and insights to inform future campaigns.
-
Help embed a new email marketing platform to support the delivery of our email marketing strategy, including segmentation, automated journeys testing and reporting.
-
Support the delivery of marketing strategies and activities to grow brand awareness and increase engagement with kinship carers and other key audiences.
-
With the Head of Marketing, work with services teams to understand our target audience, and identify opportunities to integrate Kinship’s holistic support offer - including our peer support service and website advice content/ Kinship Compass - into training marketing activity where appropriate.
-
Track KPIs and produce regular monitoring reports on marketing performance across channels and, with support from the Head of Marketing, adjust campaigns and plans to optimise impact and make recommendations for future testing.
-
Manage and prioritise incoming requests from the organisational briefing process for services marketing support, including producing collateral templates in line with brand guidelines, working closely and collaboratively with comms and digital teams.
-
Work in collaboration and co-production with kinship carers to ensure meaningful input and representation in the development of relevant plans and activities.
Knowledge, abilities, skills and experience:
Experience
-
Demonstrable marketing experience in an in-house or agency role (minimum 4 years experience).
-
Experience of developing and delivering marketing campaigns and activity to meet specific objectives, including engagement and acquisition of target audiences.
-
Experience of supporting numerous marketing campaigns or activities at the same time.
-
Strong digital marketing experience, including use of email marketing systems; design software including Canva; social media platforms and photo and video editing software.
-
Experience of planning, delivering and optimising email marketing campaigns to drive supporter engagement, using segmentation, automation and performance analysis.
-
Experience using a Contact Management System, such as Salesforce.
-
Passion for and experience of developing a range of content for different audiences and channels (such as videos, infographics, blogs and social media posts).
-
Experience of using communications planning tools or systems (e.g. planning grids, Asana, Hootsuite, Loomly).
-
Experience of tracking and reporting on social media and other digital marketing analytics and using insights and data to inform optimisation and planning of new activity.
-
Experience of delivering marketing campaigns across organic and paid social, particularly Meta paid advertising.
-
Experience working with brand guidelines and applying brand principles to create impactful marketing.
Knowledge and skills
-
Exceptional written and spoken communications skills, with the ability to develop impactful narratives tailored to different audiences and channels.
-
Excellent attention to detail.
-
Excellent organisation skills and the ability to work happily in a fast-paced environment, keeping multiple projects and objectives on track, often to tight deadlines.
-
Ability to work both independently and collaboratively.
-
Excellent copywriting skills and experience of writing marketing copy for a range of audiences and channels, communicating clearly, concisely and with an organisation’s tone of voice.
-
Understanding of how to deliver integrated online and offline marketing campaigns and materials to deliver objectives.
-
Ability to work in a small in-house team, developing marketing materials and campaigns with limited resource demanding creativity and excellent project management skills.
-
Confident using Microsoft 365 including Word, Excel, PowerPoint and online design programmes such as Canva.
-
Understanding of how Meta paid social and paid search complement each other across the user journey
Attributes
-
Confident building trusted relationships with internal and external stakeholders.
-
Excellent interpersonal skills and able to develop good relationships and ways of working with colleagues at all levels.
-
Organised and has good attention to detail.
-
Collaborative and enjoys working across a number of teams.
-
A creative and solutions-focused person, able to use own initiative and make suggestions.
-
Empathy, sensitivity, and understanding of the needs of families facing challenges.
-
Commitment to the values, aims and objectives of Kinship.
-
Commitment to equal opportunities and diversity and a respectful approach to working with people from a range of backgrounds.
-
Right to work in the UK.
Desirable:
-
Experience of kinship care .
-
Knowledge of children’s social care system and/or experience of work with kinship carers.
-
Understanding of working in the charity sector.
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
Please apply for the role of Senior Marketing Officer by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values.
• Keep your response clear - use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Kinship
We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.
Together, let’s commit to change for kinship families.
About the role
You’ll be the main contact for the national training team providing support directly to kinship carers, training facilitators and others relating to the access and delivery of training events and workshops.
You’ll provide professional and effective administrative and technical support to training operations, including co-ordinating logistics, publishing event details, administrating the back-end data, supplier communication, financial administration and attending in person and online events to ensure smooth delivery.
Key responsibilities:
Training event coordination
- Provide administrative support, including supplier communication, coordinating logistics and delivery of all relevant general and financial administration tasks
-
Communicate effectively with all stakeholders to coordinate and confirm event logistics for in-person and online events.
-
Identify and secure appropriate organisations to exhibit as part of Roadshow marketplace events, providing in event hosting of these organisations.
-
Source and secure venues and catering that meet event requirements for all in-person training events.
-
Provide administrative, practical and technical support at training events both online and in-person.
-
Act as central point for Zoom set-up, licenses and queries for team, kinship carers and external partners.
Systems and processes coordination
-
Monitor planned expenditure to ensure it is in line with event budgets.
-
Ensure invoicing and payments are accurate and processed to time.
-
Support the monitoring and reporting on training activity via our Salesforce database, including providing data reports as required.
-
Support the production, update, distribution and quality assurance of workshop materials and ensure all collateral is on brand, signed off as required.
-
Develop and maintain an asset register of all training materials and equipment, ensuring availability when and where it is needed.
-
Act as website champion for the team, managing and uploading all training content (workshop and events) and ensuring online training information is kept up to date.
-
Provide support to the training team as required including to assist service improvements and supporting manualisation and documentation of all processes
-
Set up and implement effective tools and documentation to support all operational needs of the training service.
What we offer you:
- Flexible working - we understand how important it is to balance family and work life.
- 30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
- Employee Assistance Programme (24/7 confidential advice line and counselling)
- Charity Worker Discounts.
How to apply:
Please apply for the role of Kinship Navigator (Blackpool) by sending a CV and answering the questions below via Charity Job. The deadline is 12pm on Monday 30 March 2026. Any applications arriving after the closing date will not be considered for shortlisting unless there are exceptional reasons. Please ensure you have read the application timelines.
- Why do you want to work with Kinship, and how do your values and experience align with our mission to support kinship carers and families?
- Describe a recent event or training session you coordinated. Include how you managed logistics, communicated with stakeholders, and handled any challenges.
- Provide an example of how you have used administrative systems or platforms (e.g., Salesforce, databases, online tools) to track activity, manage resources, or produce reports accurately.
- Give an example of how you have supported a team to deliver a project or service, highlighting communication, process management, or assistance to colleagues.
- Describe a situation where you identified a potential delivery problem and took proactive steps to resolve it. What was the outcome?
Kinship is committed to championing equality, diversity and inclusion. We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams. We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.
• Make sure you’ve read the job description and the essential requirements – make sure your application reflects those points in the requirements very clearly.
• Tell us why you want to work for Kinship. We’re interested in working with people who share our values. You can read about our values above.
• Keep your response clear - use bullet points and short paragraphs if that helps. It will help the recruitment team to focus on your knowledge, skills and experience.
• Please do not use AI tools like ChatGPT to produce your answers. We use software to check, and your application will be rejected if you do.
We support kinship carers in their homes and communities, giving advice and helping them work through problems to find the best way forward.



The client requests no contact from agencies or media sales.
Senior Direct Marketing Officer - Acquisition
As Senior Direct Marketing Officer, you will operate with a level of autonomy, build excellent agency relationships and deliver outstanding fundraising campaigns to achieve ambitious income targets. A focus on results will be vital but how these are achieved will also form a large part of the role; considering the non-financial measures of quality in addition to more traditional measures of success.
Working with internal teams and external suppliers, you will deliver direct marketing activity across a range of channels and media. You will lead paid media campaigns that drive donations and prize-led support, implementing the associated programmes and products. You will also deliver large-scale projects that strengthen the long-term success of campaigns, while delivering exceptional fundraising activity to achieve ambitious income targets.
In addition to this, you will be responsible for line managing the Acquisition Direct Marketing Executive who will support the Direct Marketing Acquisition team in achieving their targets.
Key Responsibilities:
Campaign Management
· Plan, manage and deliver our Weekly Lottery and Value Exchange campaigns; ensuring they are in market on time, on budget and on brand across a range of channels and media.
· Manage projects that will improve the long-term success of campaigns.
· Deliver motivational fundraiser training and develop engaging fundraiser materials with agency stakeholders to ensure high-quality fundraising.
· Ensure compliance and adherence to regulation and codes of practice is considered in all campaign activity, for example through fundraiser monitoring and engagement activities.
· Work closely with Data and Digital teams to ensure effective processes are worked to and full campaign evaluation is possible.
· Continuous improvement through test and learn principles across all activity.
· Work collaboratively across the charity to deliver and amplify Individual Giving and wider organisational campaigns, maximising impact and income.
· Development of compelling communications and materials to support all activities.
People management
· Management and development of the Acquisition Direct Marketing Executive.
· Ensure direct report has clear, SMART objectives and a development plan in place.
· Complete routine 1-1 meetings and annual appraisals.
· Ensure direct report has goals and a development plan written up which are routinely reviewed.
· Agency relationship management across a variety of partners and suppliers, from building relationships and negotiating, to routine performance reviews.
Planning and budgeting
· Input to annual planning and development of individual giving campaigns.
· Compilation of detailed income and expenditure campaign budgets.
· Work with Direct Marketing Acquisition Manager (Direct Response) in developing the Acquisition programme and strategy.
· Input to quarterly forecasting and regular reporting across a range of financial and non-financial KPIs.
Finance and reporting
· Ensure daily campaign tracking and reporting.
· Routine end of campaign reviews and analysis.
· Ongoing reporting on long-term success measures, such as attrition and ROI.
· Invoice reconciliation and processing for timely payment.
· Non-financial KPI trend reporting, such as opt-out/in rates and quality scoring.
Knowledge, skills and experience needed:
· Reporting and ability to understand complex data sets
· Understanding of compliance in fundraising.
· Campaign management.
· Briefing and working with external suppliers.
· Direct marketing across a range of media and routes to market.
· Copy writing and proof reading.
· Proven track record of meeting or exceeding financial and non-financial targets.
· Good organisational skills and the ability to prioritise workload.
· Focus on results and continuous improvement.
· Excellent attention to detail.
· Good written and verbal communication skills and the confidence to communicate with people of all levels.
· Agency management skills.
· Strong team player and self-motivator.
· Flexibility to work some unsocial hours and willingness to travel independently.
Additional Information:
Ways of working:
As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.
Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals. This includes when attending the office for various meetings/events.
Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD.
Salary: Circa £37,000 per annum, plus benefits
Please download the Vacancy Pack on our website for more information.
The closing date for applications is the 22nd March 2026, with interviews being arrange once shortlisting has been completed. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.
We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, particularly from those in the global majority, those with disabilities, men and those from the LGBTQIA+ community. Any offer of employment is however subject to you having the right to work in the UK.
As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.
How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.
About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure. Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope.
The client requests no contact from agencies or media sales.
As Helpline Care Navigator (HCN), you will act as the first point of contact for individuals, families and health professionals across the North and North East region.
You will deliver compassionate, person-centred support and clear, practical information via telephone and email, ensuring people affected by PSP & CBD feel heard, informed and supported at every stage of their journey. Alongside direct support, you will actively engage with health and social care professionals, neurology clinics and wider partners to strengthen local awareness of PSP & CBD and enhance referral pathways across the region.
This is a key role in maintaining continuity, quality and momentum within our Helpline service during a period of maternity leave and you will be reporting to the Helpline and Support Services Manager.
Hours of Work & Annual Leave
- 35 hours per week - this may include working some unsociable hours, including evenings and weekends.
- 28 days plus bank holidays. Pro-rated for part time role.
The main office is in Milton Keynes, and we have a hybrid working policy with most staff spending one day a week in the office and the remainder working from home. There is flexibility in the arrangements that need to be agreed upon with the line manager.
Key Responsibilities
- To be ‘first point of call’ for people with PSP & CBD and their families living in North and Northeast region including, Greater Manchester, Merseyside, Lancashire, Cumbria, North Yorkshire, Tyne & Wear & Northumberland. Providing people with support and information over the phone and via email.
- To raise awareness of PSP & CBD across all health and social care disciplines in the region by engaging with HSCP’s and neurology clinics.
- To provide accurate information in all aspects of PSP & CBD in response to enquiries and signpost onto other organisations where appropriate.
- Ensure a maximum response to all helpline calls, emails and enquires.
- To keep clear and accurate records and statistics of enquires received and actions taken.
- To carry out a maximum number of proactive calls to people affected by PSP & CBD within the region as directed by the Helpline Manager.
- Develop and maintain the existing database of key health and social care professionals and regional services.
- Attend outreach events to build the profile of PSPA services amongst health and social care professionals.
- Work with the Director of Policy and Influencing to identify ways in which services and care can be improved for families affected by PSP & CBD in the region.
- To signpost to PSPA Support Groups and services.
- Liaise with external services to signpost to local support.
- Take an active part in the delivery and planning of information and support events, which may include the possibility of overnight stays and weekends.
- Liaise with the fundraising team to signpost to fundraising activities.
- Liaise with the Volunteer Coordinator to maintain and build volunteering in the region.
- To attend and contribute constructively to team and other meetings as required.
- To ensure the implementation of policies, procedures and quality standards as defined by PSPA.
- Contribute to the development of literature and articles for PSPA Matters.
- To undertake any other tasks, by agreement as required, in support of the work of PSPA.
The duties may be changed and/or varied to meet changing circumstances at the discretion of the CEO and Board of Trustees.
Person Specification
Essential Criteria:
- Experience in delivering helpline and/or information and support services
- Excellent listening and interpersonal skills, with the capacity to listen actively understanding different points of view
- Ability to keep accurate records
- Willingness to undertake training and continuing personal development
- Experience of and sensitivity to communicating with audiences from a range of backgrounds
- Strong IT skills, with experience in MS Office products and customer relationship management software
- Flexible and reliable attitude and the ability to self-organise and to work without direct supervision
- Good communication skills, both oral and written and excellent telephone manner
- Ability to manage difficulty questions, emotions and situations in a calm and confident way.
Desirable Criteria:
- Knowledge of PSP & CBD or other neurodegenerative diseases and/or experience of working in the NHS
- An understanding of Safeguarding and an ability to follow relevant policies and procedures
- Knowledge of healthcare or social care systems.
For more information about this role, please visit our website.
Benefits
- Pension Scheme
- Employment Assistance Programme
CREATING A BETTER FUTURE FOR EVERYONE AFFECTED BY PSP & CBD.
The client requests no contact from agencies or media sales.
Senior Corporate Partnerships Officer
Bowel Cancer UK is the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer. We support and fund targeted research, provide expert information and support to patients and their families, educate the public and professionals about the disease and campaign for early diagnosis and access to best treatment and care.
We currently have employees working across four nations in England, Wales, Scotland and Northern Ireland. Thanks to the generosity of our community, we’re in a privileged position to be able to deliver our ambitious new strategy, On a Mission. There are huge challenges facing bowel cancer patients across the UK and our community needs us now more than ever. We’re building a strong and united team to bring us closer to a world where nobody dies of bowel cancer.
Job Summary
We’re looking for an ambitious and energetic Senior Corporate Partnerships Officer to join our small but mighty Partnerships and Philanthropy fundraising team. The team is made up of eight fundraisers focusing on securing high-value gifts with big impact, both from companies and from trusts and foundations.
Our perfect candidate will have experience in account management and/or new business, either within the charity or corporate sectors. We’re looking for someone with the confidence in securing, growing and managing a diverse fundraising portfolio. We want you to manage and land win-win partnerships that will make the biggest difference.
You’ll be a proactive self-starter with creative flair who has strong attention to detail and excellent account management, relationship building, pitching and writing skills. Success in the role will be measured through income targets, partnership satisfaction and engagement levels, renewal rates and contribution to long-term strategic goals.
In this job, you’ll work closely with the Senior Strategic Partnerships Manager, Corporate Partnerships Manager and wider corporate partnerships team to deliver excellent account management and driving renewals and growth, by providing our partners with an inspiring supporter experience. You’ll also have a new business target, to seek and secure innovative new partnerships with high-value companies. Your portfolio may include Charity-of-the-Year collaborations, nationwide campaign-based partnerships, multi-year partnerships with pharmaceutical companies, sponsorship and Cause Related Marketing (CRM) opportunities.
You'll be joining us on our ambitious and exciting journey, to win more of and grow our strategic, high-value partnerships. You’ll be instrumental in helping our team to reach our ambitious fundraising targets and ultimately improve the lives of everyone affected by bowel cancer.
Safeguarding
Safeguarding is everyone's responsibility and at Bowel Cancer UK we are committed to safeguarding children, young people and vulnerable adults and we expect all staff and volunteers to share this commitment.
Successful candidates may be subject to either a satisfactory basic, standard or enhanced DBS check from the Disclosure and Barring Service (DBS) dependent upon the role.
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you love helping people and helping a great charity at the same time? Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person? Do you have strong computer skills and a keen attention to detail?
At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home.
We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude. Sound computer skills are also essential for success. Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity.
To be successful in this role you will:
-
Have previous experience in a customer services/administrative role
-
Be friendly, compassionate and self-motivated
-
Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity
-
Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player.
-
Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.
-
Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales
-
Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times
-
To ensure timely and efficient thanking of our supporters
-
Possess a full driving license
Please see the job pack attached for further information on the role.
What we offer:
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
- Flexible working and the opportunity to WFH one day per week to support work-life balance
- Generous annual leave entitlement with additional leave for long service
- Enhanced sick pay
- Access to an Employee Assistance programme which offers
both virtual and in-person support, 24/7 access to a GP
surgery web app, as well as lifestyle savings across online and
high street shops - Free flu jabs
- Charity events throughout the year
- Employer enhanced auto-enrolment pension scheme with 8% employer contribution
- Ongoing commitment to training and professional development
The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS).
If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.
Please use your cover letter to let us know why you would like the role and why you would like to join our wonderful team.
Making A Difference

The client requests no contact from agencies or media sales.
Research Grants Officer
Contract type: Fixed Term Contract (24 months)
Full time: 34.5 hours, we are open to a conversation about how you work these hours
Location: Hybrid between home and our London office (expected to be in the office at least quarterly). Additional travel required to events, conferences and workshops in London and nationally (approximately once per month).
Salary range: £37,000 - £41,000
Are you experienced in research administration or grant management? Do you bring strong organisational and analytical skills? We’re recruiting a Research Grants Officer to support Macmillan’s growing research funding programme.
We are establishing a new Research Institute to deliver world-leading, actionable research. The Institute will build Macmillan’s position as a national leader in applied cancer research, focusing on unmet needs, service improvement, inequalities, patient experience, and the wider non-clinical impact of cancer. This is an exciting opportunity to join us at a pivotal moment and help build a research programme with real‑world impact.
About us
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.
Our new organisational strategy sets out how we’ll fight even harder to make every pound raised count for even more. With your help, we’ll transform cancer care for good.
About the role
As a Research Grants Officer, you will play a key role in ensuring the smooth operation of the research funding cycle, from application and peer review through to award management and post‑award administration. You’ll work closely with the Research Grants Manager, internal teams, external experts, and funded researchers to maintain high standards of governance, transparency, and impact across all our research funding activities.
Key responsibilities:
- Support the development, implementation, and management of Macmillan’s research grants programme.
- Create, update, and publish key documentation for each funding round.
- Coordinate expert review panels, including scheduling, logistics, and budget oversight.
- Provide secretariat support for funding panels, including preparing papers, taking minutes, and compiling applicant feedback.
- Manage post‑award processes such as grant agreements, financial tracking, and change requests.
- Monitor reporting compliance and work with Finance to ensure accurate expenditure records.
- Act as the primary point of contact for funded academics, supporting timely reporting and dissemination of research outputs.
- Work with the Communications team to promote research findings and their impact.
- Support internal and external events to strengthen the research community.
- Represent Macmillan at academic conferences and sector events.
About you
The successful candidate will bring:
- Experience in research administration or grant management within an academic, charity, or funding organisation.
- Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.
- Strong analytical and reporting skills, with experience interpreting data and maintaining accurate records to support effective monitoring of funded projects.
- Experience of providing secretariat support for committees or panels
- Excellent communication skills, attention to detail, and confidence working with a range of stakeholders.
- An understanding of research funding processes and a willingness to learn and develop within a growing research function.
In return, we offer a range of benefits including:
- 25 days holiday plus flexible bank holiday options, increasing by 1 day every year of service up to 30 days
- Pension matched up to 7.5%
- 120+ learning and development offers, with access to external professional qualifications
- Flexible working patterns, such as compressed hours, flexibility to work earlier or later around our core working hours of 10am-4pm
- Holiday buying and selling scheme, life insurance, free wills, retail discounts and much more
Recruitment process
Application deadline: 23:59 on Monday 16th March
Interview dates: Online interviews will be held on Monday 30th March
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed.
So that we can support you to be at your best during the application or interview process, please contact Macmillan TA Team for advice and reasonable adjustments.
We welcome applications from everyone who meet the criteria and strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Macmillan. Our Equity, Diversity and Inclusion Strategy along with our internal employee representation body, ‘Our Voice’ and 8 Employee Network groups help us promote fairness and belonging, becoming an engaged and inclusive organisation for all our people.
At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer.


The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Healthwatch Richmond are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of health and social care services and to help people to find the information they need.
Our purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf to ensure that they meet the needs of our community.
You’ll see work through from start to finish; designing and undertaking projects, analysing results, writing reports and promoting the outcomes and impact.
You will undertake projects using surveys, interviews, focus groups and visits to gather the views and experiences of people who use NHS and social care. With this data you will produce evidenced reports with recommendations for how services could or should improve. Our work is challenging and constantly evolving so the ability to pick-up new skills and approaches, adapt ones and find pragmatic solutions is essential.
Our work is dynamic and constantly evolving so the ability to pick-up new skills and approaches, adapt and find pragmatic solutions is essential. As part of a small team you will be involved in many aspects of the organisation.
Induction, support and training will be provided in line with the candidate’s needs.
Our mission: To understand people’s experiences and use these experiences to ensure that everyone in Richmond can get the health and care they need.

The client requests no contact from agencies or media sales.
Social Finance is an ambitious non-profit that designs, funds and scales solutions to complex social problems. Our vision is a fairer world where together we unleash the potential of people and communities. We work with governments, funders, communities and the social sector to tackle some of the most persistent challenges facing society in the UK.
Our multidisciplinary team brings together experience from the public, private and charity sectors. We are known for our collaborative and intellectually curious culture and for delivering systems change, improving how entire systems operate so they produce better, lasting outcomes.
One of our most significant initiatives is IPS Grow, which supports the national expansion of Individual Placement and Support (IPS) employment services across England. IPS is an evidence-based approach that helps people experiencing severe mental illness, addiction and other health challenges find and sustain competitive employment with tailored support.
IPS Grow works with commissioners, healthcare providers and delivery partners to expand high-quality IPS services, improve quality and learning across the system, and ensure the data and evidence behind IPS continue to demonstrate its impact. Scaling IPS has been a priority for Social Finance since 2015 and continues to be an integral part of our work today.
With IPS Grow transitioning from a fast‑growing initiative to a mature organisation with expanding reach and influence, we are now looking for an experienced Chief Operating Officer to join the IPS Grow and Social Finance Senior Leadership Team.
The COO will provide strategic leadership across IPS Grow’s operational infrastructure, ensuring the organisation has the systems, processes and capabilities required to deliver impact at scale. You will strengthen financial oversight, resource planning and risk management while helping develop IPS Grow’s data and digital capability. The role will also help shape the organisational structures and culture needed to support sustainable growth.
We are looking for a senior operational leader with experience in finance and the non-profit or publicly funded sectors, ideally with a track record of helping organisations scale. You will bring strong financial literacy, sound strategic judgement and the ability to build effective operational frameworks in complex environments.
You will be a collaborative partner across IPS Grow and the wider Social Finance organisation, building trusted relationships, bringing clarity to operational challenges and fostering a strong “one team” culture across a distributed team.
This is an exciting opportunity to help shape the next phase of IPS Grow’s development. If this resonates with you, we would be delighted to hear from you.
To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots.
Applications should include a CV and covering letter responding to the following questions:
- What is motivating you to become our new Chief Operating Officer for IPS Grow? (200 words)
- Given what you have read about us so far, what do you believe would make an effective Chief Operating Officer for IPS Grow? (200 words)
- Please describe your experience ensuring an organisation had the right systems, processes or capabilities in place to use data effectively. What was your role and what difference did this make? (250 words)
- Please tell us about a time when you built strong partnerships across teams or organisations to deliver a shared goal. What approach did you take and what was the outcome? (250 words)
Position: Customer Services and Central Administration Officer
Hours: Full time 35 hours per week
Contract: Permanent
Location: Office-based in London N4 with the flexibility to work remotely 1 day per week.
Salary: Starting from £26,384 per annum, plus excellent benefits
Salary Band and Job Family: Band 1, Charity
*You’ll start at our entry point salary of £26,384 per annum, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.
About us
We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.
Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.
Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.
Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.
About this job
The MS Society is a dynamic and customer-focused organization dedicated to delivering an exceptional service to our customers.
We are looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.
As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers, providing them with a professional and efficient service. You’ll handle inquiries, resolve issues, and ensure that every customer has a positive experience with contacting the MS Society. You’ll also be responsible for processing a wide range of different income types and supporting with the reconciliation process.
Closing date for applications: 9:00 on Wednesday 25th March 2026
Interested?
PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.
Equal Opportunities
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.
We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.
Disability Confident Employer
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.
You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.
If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.
More about our employee benefits:
We have a wide range of employee benefits including (but not limited to):
Encouraging work life balance
- 38 days paid annual leave (including bank holidays), pro-rata for part-time
- More annual leave entitlement, based on length of employment
- Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us)
- Flexible working options
Caring for you and your family
- Generous sick pay entitlement
- More sick pay entitlement, based on length of employment
- Opportunity to buy and sell annual leave in each calendar year
- Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis
- Enhanced leave for new parents
- Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
- Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
- 10 days paid disability leave a year, pro-rata for part-time
- 10 days paid carers’ leave a year, pro-rata for part-time
- Cycle to work scheme
- Death in service scheme
- New family-friendly benefits, including paid leave:
- In the event of miscarriage or still birth
- To support fertility treatments
- For antenatal appointments for both parents
Thinking about your finances
- Enhanced salary sacrifice pension scheme
- Discounted season ticket loan and interest-free emergency loans
- Give as you earn to support other charities of your choice before tax
- New employee portal including lifestyle savings vouchers and personal wellbeing
Enriching your life at work
- Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
- Yearly internal apprenticeship opportunities
- New, modern offices that embrace working together both in-person and remotely
- Various opportunities to influence how we internally operate (including surveys, and focus and committee groups)
- Active and supportive internal employee networking groups for collaboration and peer support
- 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community)
- 2 days paid leave a year for volunteering with other charities during normal
Safeguarding
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.
This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.
We recognise our particular responsibility to make sure vulnerable adults and children are protected.
We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.
Your right to work in the UK
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.
You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.
No agencies please.
To fund world-leading research, share the latest information and campaign for everyone's rights. Together we are a community. Together we can stop MS
Purpose of the Role
The Clinical & Research Lead role provides senior clinical leadership across Together for Short Lives’ most complex and high-profile programmes. The role leads the design and delivery of national clinical initiatives, strengthens clinical governance and safeguarding oversight, and builds the organisation’s research and evidence capability.
Working closely with the Head of Services & Impact, the postholder ensures programmes are credible, evidence-informed and deliver measurable impact for children, families and the wider sector. The role will lead work that strengthens professional practice, improves outcomes for families, and supports national sector development. The role involves significant external representation, national stakeholder engagement, programme planning, research and data oversight, and leadership of internal and external events.
Key Duties and Responsibilities
Strategic Leadership & Stakeholder Engagement
· Represent Together for Short Lives in national clinical, policy and professional forums, contributing to the organisation’s credibility and influence across the children’s palliative care sector.
· Lead the planning, coordination and delivery of internally hosted stakeholder meetings, including the Leaders of Care Forum and other professional engagement events.
· Provide professional and reflective input into complex organisational decisions relating to clinical practice, programme design and ethical engagement.
· Build strong relationships with practitioners across health, social care, education and voluntary-sector partners to support implementation of clinical programmes and foster collaboration.
· Engage with Integrated Care Boards, Strategic Clinical Networks, and children’s palliative care providers to ensure our work aligns with national priorities and regional needs.
Programme Leadership & Project Oversight
· Provide senior leadership for the planning, development and delivery of clinical and service-improvement projects, ensuring alignment with organisational strategy.
· Oversee the development of project briefs, initiation documents, outcome measures, risk registers, evaluation plans and implementation timelines.
· Hold responsibility for monitoring progress, quality assurance, and risk management, escalating concerns to the Head of Services & Impact as required.
· Coordinate cross-functional project teams and ensure effective collaboration with external organisations, hospices, NHS partners and charitable funders.
· Ensure projects are delivered within agreed scope, timelines and budgets.
· Support the development of robust programme models, theories of change and outcomes frameworks that strengthen the organisation’s ability to secure external funding.
· Contribute to the development of cases for support and programme proposals in collaboration with fundraising colleagues.
Research, Evidence & Insight
- Lead the organisation’s research prioritisation programme and support development of a national children’s palliative care research agenda.
- Build and maintain relationships with academic partners, research institutions and clinical leaders to strengthen the evidence base for children’s palliative care.
- Support development of evaluation frameworks that demonstrate impact, learning and outcomes across programmes.
- Contribute to the organisation’s longer-term ambition to develop a ‘Centre of Impact’, positioning Together for Short Lives as a national authority on evidence and insight in children’s palliative care.
- Ensure research and evaluation activity is ethically robust, appropriately governed and aligned with sector priorities.
Data, Impact & Reporting
· Provide oversight and leadership for data collection, monitoring and reporting processes across the Services & Impact portfolio.
· Line manage the Data & Impact Officer, ensuring robust reporting systems, high-quality data, and meaningful evaluation of programmes.
· Ensure outputs are translated into insights that demonstrate effectiveness, equity, reach and learning - supporting fundraising, influencing and strategic decision-making.
· Support development of improved feedback mechanisms from families and professionals to evidence the impact of support offers and clinical programmes.
Professional Support, Education & Sector Development
· Contribute to the development and dissemination of clinical resources, guidance, toolkits and training for professionals working with children with life-limiting and life-threatening conditions.
· Support national programmes of work, including definitions of children’s palliative care, categories of need, standards, workforce development and professional education.
· Facilitate knowledge exchange and best-practice sharing across the sector through networks, events, workshops and targeted professional engagement.
· Deliver presentations, training sessions and clinical briefings to a wide range of audiences.
Family and Service Engagement
· Work with colleagues across the Services & Impact team and external partners to ensure projects reflect the lived experiences and priorities of children and families.
· Support co-production activities and ensure family voice is meaningfully incorporated into project design and evaluation.
· Promote and signpost to the Family Support Hub and relevant offers, ensuring clear and consistent messaging about available support.
Governance, Quality & Reporting
· Provide additional clinical oversight and challenge across the organisation’s work relating to safeguarding, ethical engagement and complex family situations.
· Contribute to strengthening organisational clinical governance processes and risk management.
· Provide expert advice to colleagues on safeguarding, ethical engagement with families, and complex clinical issues arising from programme work. Contribute to internal reporting cycles, board updates, quarterly programme reviews and funder reports.
· Maintain accurate project documentation, data dashboards and risk logs.
· Provide expert advice to colleagues and stakeholders on clinical considerations and best practice in children’s palliative care.
General Responsibilities
· Provide effective line management, supervision and support to allocated staff.
· Attend team meetings, leadership meetings and organisational events as required.
· Commit to continuous professional development and reflective practice.
· Undertake other duties relevant to the role as required by the Head of Services & Impact.
Please apply using the Application form attached to this advert
We exist to ensure every seriously ill child and their family gets the high-quality children’s palliative and end of life care



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Corporate Partnership Officer
Alton, Hampshire
(flexible/remote but with weekly visits to our charity’s head office in Alton, Hampshire)
Up to 35 hours per week
Permanent
C.£30,000 depending on experience
About us
7.2 million people in the UK have chronic kidney disease (CKD), a diagnosis that can turn your world upside down.
For 50 years, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by this lifelong condition. We continue to provide practical, emotional, and financial support for individuals and their families, while also working with healthcare professionals to improve care services and campaign for change.
Kidney disease can affect anyone and there is no cure. We are here for the young and the old, for those struggling to make ends meet, for families and loved ones. We fight tirelessly, giving our total support, to improve the lives of kidney patients and their families.
We’ve grown significantly over the past five years. But this is just the start – we want to grow our income significantly in the next three years. We have to – there are so many people who need us.
We’ve been making quite a splash recently – our ‘Cost of Staying Alive Report’ made the front cover of The Guardian last year, and the follow up ‘Left Out in the Cold’ report was recently featured on Sky News and in The Evening Standard. Our ‘Priced Out of Existence’ campaign was shown on the BBC 6 o’clock and 10 o’clock News and referenced by media across the UK. Our #BloodyAmazingKidneys campaign has reached more than 6 million people and 294,000 of those have taken our digital kidney health checker.
We’re building partnerships with leading companies across the UK, raising the profile of kidney disease and working with them to make sure that their customer service teams understand the needs of kidney patients throughout the country, working with them to make sure that kidney patients are top priority for their vulnerable customer teams. We’re working with global pharmaceutical companies developing world class patient information and advice. And we want to identify more companies in different sectors who are passionate about supporting people with kidney disease, which is why we are expanding our Corporate Partnerships team.
The charity is set to build on this success and aims to continue this growth, so that we can reach more kidney patients and their families, providing critical support at a time when it is needed now more than ever.
About the role
The Corporate Partnerships Officer will play a key role in this growth, managing and securing new corporate partnerships with support from the Corporate Partnerships Manager. Our corporate partnership income has grown from zero in 2020 to c£2.3 million in 2025. It is a very exciting time to be joining the charity and our Fundraising team.
Primarily, you will be responsible for managing your own portfolio of corporate partnerships, growing strong relationships, delivering partnership activities, and proactively securing new corporate partnerships, including charity of the year relationships. You'll further support the Corporate Partnership Manager and Director of Fundraising, Marketing and Communications as needed with key activities within larger partnerships, developing a well rounded understanding of how Kidney Care UK works in partnership.
You will also work closely with the Events, Marketing & Communications teams to promote and support all opportunities to drive corporate income growth ensuring strong collaboration.
Key duties will include;
- Managing relationships with key contacts,
- Delivering partnership activities such as renal unit visits or training presentations to key staff,
- Delivering informative annual reports,
- Proactively secure and onboard new partnerships within your target area.
You will do this by stewarding the significant number of existing relationships and partnerships we already hold and maximising any opportunities that exist. Alongside this, you'll be working with the Corporate Partnership Manager to manage a personal goal of generating new partnerships through proactive engagement to and through our supporters, beneficiaries, networks, and contacts.
The right candidate will have a proven record of building strong and rewarding relationships, and confidence in managing and building these relationships autonomously. You will be a driven and enthusiastic fundraiser with experience of cultivating new relationships across a range of businesses and sectors and a willingness to learn and develop your skills.
The role will adapt and develop with the individual and offers huge potential for personal and career development.
What we offer
Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their family:
- Flexi-time – we are flexible about start and finish times, and flexible about your location.
- Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
- Pension – you’ll be eligible for and auto-enrolled into a pension scheme.
- Health cashback plan – ability to claim back a wide variety of routine medical treatments.
- Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
- Cycle2Work scheme
- Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere and Charity Comms.
We are the UK's leading kidney patient support charity



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
There when it matters
About the role:
The prospect research and pipeline management role will support high value fundraising across the Corporate, Trust and Community or Regional fundraising teams through prospect research, network mapping, lead qualification, and due diligence checks. This role will also manage the pipeline management process on our CRM ensuring the teams have access to dashboards tracking their donors across the stages of solicitation and be able to provide insight reports into how well we are moving prospects through the pipelines. This role will also be required to develop processes and ensure we are working within data protection and fundraising regulations and that our due diligence is tracked and auditable.
About you:
• Educated to degree level or with equivalent relevant work experience
• Familiarity with prospect research tools and the ability to identify and recommend the best tools to support our work using the budget as cost effectively as possible.
• Thorough working knowledge of GDPR as it relates to major donor fundraising and the Fundraising codes to practise.
• Experience of undertaking due diligence checks on prospective donors and of setting up and implementing policies and processes to ensure and demonstrate adherence to regulatory compliance.
• Excellent communication skills and the ability to build supportive and collaborative relationships with colleagues both across fundraising and the organisation including the ability to chair meetings and present data and insight.
• Experience of working on a variety of requests and ability to manage and prioritise workload whilst being responsive
Essential Criteria
• Previous experience of driving forward process improvements, implementing new processes or systems, and working with colleagues to embed such change.
• Skilled at using a relationship management database (or CRM) to track prospects through the solicitation process, produce dashboards and reports and glean insight from data.
• Experience of delivering prospect research activities to identify and qualify leads for fundraising teams across corporate, trust and major donor income streams.
• Working knowledge of high value income streams and what will support fundraisers in achieving income growth.
• Experience of providing relevant high quality and accurate research profiles with developed research skills and attention to detail
• Proven experience in identifying new high-value funding prospects from the database and other sources including major donors, corporate partners, and trusts.
• Proven ability to be proactive in network mapping securing new prospects or additional opportunities from existing networks e.g. see that a major donor is also a trustee of a grant giving trust or the CEO of a potential corporate partner.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone.
Benefits
• Company pension scheme
• 27 days holiday - rising to 33 with length of service plus bank holidays
• Enhanced maternity and paternity pay
• Enhanced sick pay
• Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals
• Staff discount of 10% on new goods online
• Structured induction programme and learning and development opportunities.
For more of our employee benefits please visit our website.
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible.
We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation.
If you want more than just a job, we want you.
Join the team and be there when it matters.
About us
Join our team at the MPS Society, one of the leading rare genetic disease charities in the UK aiming to transform the lives of individuals and their families affected by MPS, Fabry and other related lysosomal diseases. This is a rare opportunity to join our Support & Communities teams who provide direct support, practical guidance and other patient focused activities to over 1500 members and their families, UK-wide.
Our Support Team raise awareness both within the MPS community and external agencies, offering information, advice, support, and advocacy in a range of areas including clinical management, health and social care, housing, education, transition, independent living, palliative care, and bereavement.
Ideal candidate
As a Senior Support Officer, you will primarily be responsible for raising awareness and providing a high-quality support and advocacy service to our members and their families. You will be a relationship builder who cares about the community we serve and ensures that the individual (or family) remains at the centre of support. You will have experience in multi-agency working and an in-depth understanding of the needs of those with disabilities, their families and carers. Demonstrable experience and knowledge of health and social care, education and relevant assessment processes are essential.
As deputy safeguarding lead officer for both shildren and vulnerable adults you will take the lead in the absence of the safeguarding leads and be confident sharing your knowledge with new recruits through mentoring.
You will have excellent written and oral communication skills, with the ability to uphold best practice, challenge poor policy and inappropriate decisions. Excellent IT skills and the ability to plan, prioritise and deliver to tight timescales are essential. You will be self-motivated and highly organised, juggling many strands of work.
As part of a small, dedicated team, you will have a positive attitude and a willingness to work collaboratively with your colleagues and external parties to raise awareness, advocate for our membership, as well as supporting the delivery and development of services for the MPS Society community.
Whilst a relevant qualification within health & social care, education or a related field is desirable, other knowledge and work experiences may be equally as valuable in this role. Prior knowledge of MPS and related conditions is not required however a special interest in neurology and working with individuals with neurological disabilities is advantageous. In-depth support and training to develop expertise in MPS and related conditions, and the needs of those affected by these progressive, life-limiting conditions will be provided.
What we can offer you
Join us and you will be working for a caring charity offering:
- A competitive salary
- Generous annual leave of 25 days plus bank holidays (pro-rata for part time hours)
- Extra leave between Christmas and the New Year
- Pension
- Life assurance (subject to the conditions of the scheme)
- Employee assistance programme offering support 24/7
Further information
The successful candidate must be eligible to work in the UK.
This is a full-time role (35 hrs per week) however part time hours, with a minimum of 28 hrs per week may be agreed for the right candidate. Salary will be pro-rata for part-time.
The main duties, responsibilities and essential requirements of this role can be viewed on the attached job description.
This is an essential car user post. The applicant must hold a current UK driver’s licence, with no more than 6 points, have access to a car and be able and willing to drive UK wide as required.
This role is offered on a hybrid basis with a minimum of 2 days in our Amersham office each week. As part of the role, UK wide travel is necessary. This may on occasion include early morning and/or evening working and sometimes overnight stays. You may also occasionally be required to attend evening or weekend conferences and events. We have policies in place to ensure that any unsociable hours worked are fairly compensated.
We encourage candidates to visit the MPS Society website to learn more about us and the community we serve. Alternatively, if you would like an informal chat about the role or the work of the MPS Society, please contact Bethanie Pentecost.
Disclosure & Barring Service (DBS)
The MPS Society is a charity that provides a range of care, support and activities for children and adults at risk throughout the UK. This is provided through our dedicated support and advocacy service, telephone helpline, clinical research, online activities and forums, annual events, patient expert meetings, focus groups and conferences. MPS staff, trustees and volunteers may be asked to be involved in the delivery of its regulated services and activities.
This post is exempt under the Rehabilitation of Offenders Act 1974. Due to the sensitive nature of the duties undertaking, the post holder will be expected to undertake a DBS check as part of the recruitment process and for this to be reviewed on a regular basis.
Next steps:
Applications: Please provide your CV and a supporting statement (maximum 750 words) outlining your understanding of how rare, complex and progressive conditions such as Mucopolysaccharidoses (MPS), including their neurological impacts, can affect individuals and families across the life course. In your response, please describe the experience, skills and approaches you have developed that would support you to carry out the Senior Support Officer role, including (where relevant) supporting people with complex needs, working across health, education and social care systems, and providing advice, advocacy or casework support.
Kindly note, applications received without a supporting statement will not be considered.
Closing Date: Whilst we have an initial closing date of 20th March, we reserve the right to close this vacancy early if we receive enough suitable applications to take forward to interview and assessment.
1st interviews: Initial virtual interviews will be held end March/early April.
2nd interviews: Final face-to-face interviews and assessments will be held on 16th & 17th April at MPS House, Amersham.
To transform lives through specialist knowledge, support and advocacy, and research.
The client requests no contact from agencies or media sales.

