About us

Rocket Science is a specialist research and consultancy organisation working at the intersections between poverty and welfare, health and social care, and employability and skills. We are recruiting for a NEW role to join our growing organisation as Research Manager.

Our Research Managers play a significant role in helping to manage projects and people and ensuring we deliver our projects on time and to budget. Whether you are currently in a consultancy role and looking for a move, or equally in a service delivery or research related role and looking for the next step up this could be the job for you.

Rocket Science celebrated its 20-year anniversary and moved to a female shared leadership model last year. We are committed to tacking inequalities and focused on making Rocket Science an inclusive and diverse workplace, you can find out more about our aspirations here.

Our values provide the foundation for our work

• Focusing on people’s lives – We work to improve the systems and support that affect people’s lives and ensure their lived experience informs change.

• Working with you – We work collaboratively with our clients, to tailor the support they need and bring our expertise, insights and networks so they can grow and achieve their vision.

• Developing realistic solutions – We bring practicality to our work, which is evidence-led, looks at the bigger picture, and provides relevant solutions that put policy into practice.

• Working at the intersections – We work at the intersections of issues and needs to remove boundaries and siloes to address systemic inequalities.

• Looking to the future – We always look ahead to identify emerging needs, anticipating future trends and support our clients and colleagues to be trailblazers.

• Being inclusive and empowering – We foster an inclusive working environment that empowers and inspires our colleagues, clients and partners.

We were one of the first companies to sign up to the Scottish Business Pledge and we are an accredited Living Wage employer and accredited with Investors in People Gold and Investors in Young People Gold. For more detail visit our website. 

About you

We are looking for people with between three to five years-experience in one or more of our areas of interest. Rocket Scientists are curious, can-do people with both an eye on detail and on the future. As Research Manager  you will be managing a range of projects often responsible to a Project Director – including the meeting of milestones, distributing work across company staff as needed and maintaining close working relationships with clients.

You will:

• Lead or contribute to a range of consultancy projects and tasks, including evidence reviews, evaluations, needs assessments, surveys/consultations, face-to-face interviewing, focus group facilitation and analysis.

• For our social statistics role you will help drive this area of work across the organisation and provide leadership on statistical analysis, quality and data visualisation.

• Produce proposals, reports and papers in appealing and appropriate forms which may include briefings, newsletters, articles, and blogs.

• Maintain an awareness of policy issues in the UK (and where appropriate internationally) and keep up to date with policy and legislative changes which will influence Rocket Science’s areas of interest.

• Contribute to the development of ideas, products and services on behalf of Rocket Science and/or its clients.

• Supervise, manage, lead and develop others to make effective contributions to our organisation

Skills and Experience

We are looking for a good communicator with:

• Experience of managing complex projects within timescales and on budget.

• Ability to develop close and trusted working relationships with a wide range of current and potential clients.

• Ability to develop and sell ideas and solutions which respond to recognised client needs and produce and present winning proposals.

• Experience in one or more of the private, public and/or voluntary/community sectors.

• Ability to work independently and initiate, plan and prioritise complex workloads and meet individual deadlines.

• Ability in analysing, interpreting and responding to government policy.

• Ability to research, track, analyse and present information in ways that are appropriate to the task.

• For the social statistics role you will have a relevant degree or work experience in social sciences, economics or applied maths or similar.

• For the other relevant work experience and/or degree in one of our areas of work ideally skills, housing or criminal justice

The details:

We work around 37.5 hours week with some flexibility, offer a generous pension scheme and a range of other benefits and are currently working a hybrid model between the office and home. We are currently working 50% in the office, with base for this role considered in Newcastle.

Rocket Science operates an equal opportunities policy and will appoint solely on the basis of the applicant’s ability to do the job in question. We do not discriminate with reference to age, gender, sexual orientation, race, colour, religion, marital status or disability, nor will such factors play any part in decisions on appointment or selection.

We’re looking for an experienced housing management professional, to undertake a new role in our Our Way Leeds (OWL) service.

Our OWL service offers young people aged 16 - 25, including families, accommodation, support and advice.  

In this rewarding role, you’ll ensure accommodation is maintained in a safe and habitable condition as well as undertake the case management of individual tenancies.

We are looking for someone who

• Enjoys building strong trusting relationships with clients and landlords
• Has a working knowledge of housing legislation
• With excellent organisational and prioritisation skills
• Holds a full UK driving licence and has access to transport

Above all we are looking for passionate people who are committed to making a difference to people’s lives.

So, if you can do most of what we’re looking for, please go ahead and apply. You could be exactly what we need.

Our Offer to You?

You will benefit from:

• 25 days annual leave plus bank holidays, rising to 30 days
• Many learning and career development opportunities, with paid and tailored training
• Free Employee Assistance Programme 24/7 including access to counselling and GP services
• Employer contributory pension scheme
• Good maternity, paternity, and adoption benefits
• Incremental pay  
• Care workers discounts
• Access to our Employee Networks including BAME, LGBT+, Mental Health and Wellbeing etc.
• Health and wellbeing opportunities
• Cycle to Work Scheme
• Access to Corporate Health Plan

We encourage you to apply early as your application will be reviewed as soon as it is received and we reserve the right to close this job advert sooner subject to finding a suitable candidate.

We aim for our workforce to reflect the diverse and exciting region we serve and welcome applications from everyone, so come as you are and join us.

Good Luck!

Director of Services and Operations

This is an exciting time to join Fifth Sense, the charity for people affected by smell and taste disorders, and play a major role in shaping the services and support we provide during a period of significant development for the organisation.  You will lead the development and delivery of our pioneering national support, information and education services and volunteering programme, with a focus on supporting the health, safety and wellbeing of people affected by smell and taste disorders and increasing awareness of the crucial role that smell and taste play in our lives.  You will champion innovations to improve our services and identify and develop opportunities for growth and expansion. 

You will also have oversight of the charity’s operations, ensuring that our systems and processes support and enable the effective delivery of our services.

We are looking for an inspiring leader with high emotional intelligence, strong operational background and the ability to deliver an outstanding level of service in a fast-moving environment. 

If you would like to be part of a pioneering, collaborative and forward-thinking organisation that values, supports and empowers people then we would love to hear from you. We are committed to building an organisation that values diversity and welcome applications that will help us achieve this.

Salary: £42,000 per annum, but more may be available for an exceptional candidate.

Location: Banbury or Oxford (Hybrid).  We are happy to offer flexible working arrangements.

Are you an experienced Business Services and HR Manager looking for a new challenge in an established charity?  We are looking for a new member of the management team to help lead our dynamic charity through a period of growth and beyond.

LtL will be delivering face to face training to over 1300 schools in the next 12 months. While this post is not an active delivery role, it requires a calm and organised presence within the organisation to remain key to the successful delivery of our projects and programmes in schools and education settings across the UK and beyond.

If you love a job which draws upon a varied skill set and where no two days are the same, then this role could be for you.  The current manager has established a solid foundation of processes that can be grown upon, and leads a team of committed support staff.

Key responsibilities of the role include:  leading on HR, recruitment, IT, payroll and pension management, and GDPR; Ensuring all legal requirements are met; liaising closely with the LtL Accountant  to ensure the smooth and efficient running of the organisation; Line management of administrators and volunteers; Servicing the Board of Trustees; Working with the CEO to manage the Trusts business support team; Budget holder for £100k plus.

For more information about the post and to apply, please download the information here

Please return the equal opportunities form with your application.

Applications must be received no later than  5 pm on Tuesday 7th June, 2022.

Interviews will take place on Tuesday 5th and Wednesday 6th July.

About the role

The Supporter Care Officer will ensure we offer excellent stewardship to our event participants, London Marathon runners and our general fundraisers, keeping in touch and nurturing them and helping to maximise the amount of money they raise for us.  You will also give a first-class supporter care experience to all current and potential supporters of CARE International UK.  You will handle their enquiries and process marketing income.

Job Purpose and Key Responsibilities

Our Supporter Care Officers are the first point of contact for our supporters, and you will be answering enquiries via telephone, email, live chat, social media and post.  You will ensure that all supporters have an amazing supporter care experience when they get in touch. 

Why work for us?

CARE International is one of the world’s leading aid agencies.  Last year we reached more than 92 million people.  We worked in 104 countries, implementing long-term programmes to fight poverty, responding to humanitarian emergencies, and advocating for policy change to improve the lives of the poorest people.  We are seeking a first-rate Supporter Care Officer who is looking for a new challenge.

At CARE International UK, we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

You will have first class customer service and communication skills, be organised, proactive and keen to rise to this challenge.  You will have experience of inputting into and querying a database, preferably with experience of using Raisers Edge

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Diversity and Inclusion Statement

CARE International UK is committed to creating a diverse, inclusive, respectful and safe work environment where all persons are treated fairly, with dignity and respect. We are committed to dismantling harmful and oppressive structures of power and accordingly centre gender equity in our work to save lives, fight poverty and achieve social justice. The post holder agrees to promote and uphold these principles.

CARE International UK operates fair, transparent and non-discriminatory recruitment practices and actively encourages applications from candidates from a variety of backgrounds, and with a range of skills and experiences. We are particularly interested to hear from candidates from Black and minoritised communities, LGBT+ candidates and disabled candidates.

CARE International UK is a disability confident employer. As part of our commitment to disability inclusion we guarantee interviews to disabled candidates who meet the essential criteria for the role. To be considered under the Guaranteed Interview Scheme please complete the relevant section in the online application form. If at any stage of the recruitment process you require reasonable adjustments, including a copy of the recruitment pack in large print or an alternative format, please contact hr team. 

Safeguarding

CARE International UK has a zero-tolerance approach to any harm to, or exploitation of, a vulnerable adult or a child by any of our staff, representatives or partners. Recruitment to all jobs in CARE International UK includes, in particular, criminal record checks and the collection of relevant references. Safeguarding our beneficiaries is our top priority in everything we do.

To Apply:

To apply, please click on the apply button to be redirected to our company website to complete the application form. Also, download and read the Supporter Care Officer Recruitment Pack, which includes the Job Description and Person Specification. Applications are completed online. If you require a copy of the recruitment pack in large print or an alternative format please contact hr team. Please note, Curriculum Vitae’s (CVs) will not be accepted.

Closing date for applications: 23:59 Sunday 29th May 2022

Interview date:  Thursday 16th June 2022

About the Post

The Fabian Society is seeking a skilled and committed RESEARCHER or SENIOR RESEARCHER to deliver high-impact policy projects that will help reshape left-wing politics. 

As a member of our research team we will support you to develop your skills and create opportunities for you to: 

• Lead robust, high-impact research projects and be at the heart of policy development on the left 
• Write your own research papers on some of the most important issues facing the country 
• Work on both the politics and policy of major issues – using techniques including focus groups, opinion polls, data analysis and expert consultation 
• Become the society’s expert on key policy topics and have room to develop in areas that interest you 
• Meet with leading politicians and campaigners to discuss your research and debate new policy ideas 
• Pitch projects to funders and secure financial backing for the work you want to do 
• Have the opportunity to write articles for leading media outlets and seek coverage and broadcast opportunities for your work 
• Represent the society and present your research at seminars, events and conferences 

Our research projects cover four broad areas of interest:

• Politics and power – electoral strategy, political reform, unequal power 
• State and society – social challenges, the welfare state, tax and spend 
• Economy and work – economic reform, the future of work 
• Green and global – climate change, the UK in the world 

Right now we are undertaking research in areas including: alternatives to ‘levelling up’; designing a national care service; making productivity gains benefit workers; reforming maternity rights, sick pay and social security; and private pensions reform. 

We have more projects in the pipeline and you will have the chance to shape our work programme with your own ideas and research. 

About the organisation

The Fabian Society has been shaping and influencing politics and public policy for over 130 years.

We are an independent left-wing think tank and democratic membership society with over 7,000 members. We publish articles and reports, conduct research and major inquiries, convene conferences and events and facilitate our members’ political debate and activism across the UK. Our employees share the aims and values of the society and automatically join as members upon appointment. 

The society is affiliated to the Labour party though we are editorially and organisationally independent. Four senior frontbenchers sit on our executive committee and our researchers work closely with senior Labour figures to develop policies that can be adopted by the party. 

With 2 years to go until the next UK election, now is an exciting time to join the society’s small but focused research team and work on policy projects that will have a real impact on UK politics. 

We are a small organisation and you will be able to lead and shape our programme and represent us externally. You’ll be a member of a team of three research staff, who are part of a staff team of 12 that also cover events, communications, editorial and membership. The society’s offices are in Westminster, central London.

Location 

We welcome and encourage applications from people who don’t live in commuting distance of London: our research director is mainly based in Manchester and visits the office fortnightly. We are a UK-wide organisation and believe policy research is too London-centric. 

Flexible working options can be discussed at interview stage, but feel free to get in touch before applying if you have any questions. 

How to apply

An application form and a full job pack, with instructions on how to apply for the post, can be found in this advert and on our website linked below. 

Job Title: Supporter Care Advisor  
Based at: London – Hybrid working 
Contract: Full Time 

Salary: £24,000-£26,000 

Department: Income and Marketing

Closing date: 20th May 2022 
Interviews: 26th & 27th May

Join Britain’s biggest walking charity to help more people enjoy the benefits of walking.  This is an exciting time to join the Ramblers team and a great opportunity to make a lasting and tangible impact on the future success of the charity. 

At the Ramblers, we’re committed to giving our supporters the very best experience possible, and our Supporter Care Team is at the very heart of this. 

• To be the first line of support for incoming enquiries, delivering first-class supporter care, deepening supporters’ and members’ engagement with the Ramblers.

• To accurately record interactions and transactions for our supporters, with an unwavering eye for attention to detail, maintaining data integrity. 

• To help build a strong coalition of membership ambassadors across Ramblers GB as one team of volunteers and staff, partnering to share best practice, ideas, tools and resources to attract, welcome and retain new members to walk and campaign with the Ramblers. 

• To be an ambassador for our supporters and members throughout the organisation, sharing your unique insight with others. 

   
Essential requirements include: 

• A high standard of organisational, interpersonal and communication skills. 

• An excellent telephone manner. 

• An ability to maintain high levels of accuracy at all times. 

• Ability to adapt style, tone and content to provide a tailored service to supporters. 

• Ability to show initiative and determination to investigate and solve complex enquiries. 

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set. 

• A proven experience of working in a busy customer/supporter service environment. 

• A team player, able to develop collaborative, strong and effective working relationships. 

The Ramblers are an equal opportunities employer.  We promote diversity and warmly welcome applications from appropriately qualified people from all sections of the community.

Please can you send a copy of your CV and Cover Letter to apply.

Supporter Care Advisor

Contract Type: Fixed Term contract for 6 months.
Location: Home Worker - England and Wales
Salary: £20,872 - £22,143 actual per annum (depending on skills and experience)
Working Hours: 35 per week

Closing Date: 05 June 2022
Interview Date: TBC (at our Plymouth Office)

Please note, the deadline for submitting applications for this vacancy is 23:59pm on the closing date.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About Alzheimer's Society

We are Alzheimer’s Society, the UK’s leading dementia charity. We are a vital source of support and a powerful force for change for everyone affected by dementia. We provide help and hope.

Dementia can devastate lives, but we won’t stop until we improve everyone’s experience. By 2025, 1 million people will be living with the condition in the UK, and many millions more carers, partners, families and friends are affected.

We provide help - we support people affected by all types of dementia through some of the hardest and most frightening times. Whoever you are, whatever you’re going through, you can turn to us for practical advice, emotional support, and guidance to the best next step.

We provide hope - we are, and we empower people affected by dementia to be, a leading force for change - using cutting edge research and influencing?to push for breakthroughs that’ll change the lives of people affected by dementia, now and in the future.?

Together, we will make sure people living with dementia and their carers live more fulfilled and less fearful lives, free from stigma and inequality.

About the role

We are looking to recruit a Supporter Care Advisor to perform a range of vital functions under the supervision of the Supporter Care Officers and within the Supporter Experience Team here at the Alzheimer’s Society to enable us to provide first class supporter services to our supporters, staff and volunteers.

To be the first point of contact delivering excellent Supporter Care to Alzheimer’s Society’s customers, including supporters and potential supporters by having enriching one to one conversations across a multitude of channels, primarily email. Through answering queries and taking donations, you will deliver a high level of Supporter Care through building rapport, and inspiring supporters about the work the Society does whilst maintaining accurate database records that reflect and enhance the customer experience.

About you

We’re looking for someone with a great personality who can become a key person in our friendly team.

- A strong sense of empathy and an awareness of what is most appropriate is vital.
- Excellent customer service (essential)
- Excellent verbal and written communication skills (essential)
- Excellent IT skills
- Excellent attention to detail (essential)
- Great track record of providing high quality customer service in a similar environment.
- Ability to process at high speed and at a very high standard.
- Experience of using a contact management database
- Determination to produce and maintain a high standard of work.
- Data quality is key to the role.
- Demonstrate ability to multi-task as you will be able to manage a varied and challenging workload
- Have experience of working to deadlines.

You may have experience of the following: Supporter Care Adviser, Care Adviser, Support Adviser, Customer Service Adviser, Customer Support, Client Support, Supporter, Support Services, Customer Services, Adviser, Information Adviser, Charity, Charities, Third Sector, NFP, Not for Profit, etc.

Ref: 133 089

An exciting opportunity has arisen to lead the UK’s foremost patient safety and justice charity as we look to appoint a new Chief Executive.

Our current chief executive, Peter Walsh, is retiring at the end of 2022 after 20 year’s service.  As we begin our 40th anniversary celebrations, we are looking for an inspirational, entrepreneurial and dynamic leader.  You will have the opportunity to help us build on our achievements over the last 40 years and to shape our future, defining the strategic direction, driving progress and results and  leading a team of more than 20 individuals who are committed to and passionate about patient safety for years to come. 

Your responsibilities will include strategic development, leadership, trustee support, partnership and business development, operations and delivery, policy and campaigning, promotion and profile raising of the Charity, together with governance and compliance.

AvMA values diversity and promotes equality. We encourage and welcome applications from suitably skilled candidates from all sections of society.

Purpose of Role:

Success looks like:

• Healthwatch Bucks delivers a balanced portfolio of projects that engage effectively with service users and communities and reflect its agreed priorities and lead to improvements in the delivery of health and social care
• Healthwatch Bucks projects are effectively managed and deliver to time, cost and quality in line with Healthwatch Bucks project management processes
• Healthwatch Bucks projects are recognised by health and social care service users and other stakeholders as supporting improved outcomes for health and social care

Key Responsibilities:

Project Identification and Definition

• To provide input into the planning and decision-making process for projects presenting at Healthwatch Bucks governance meetings as necessary.
• To work with other members of the Healthwatch Bucks team to make sure that the project is defined in a way that supports the delivery of insightful analysis and effective outcomes.

Project Management

• To manage projects ensuring that the planning and delivery of the projects are on target to meet pre –determined outcomes and impacts.
• To write relevant project documentation including project plans and identify dependencies, risks and realistic delivery dates dependant on resources available.

Project Delivery and Reporting

• To carry out the work required to deliver the project as identified in the plan with the support of other members of the Healthwatch Bucks team including volunteers, and other stakeholders, as appropriate.
• To provide written reports and briefings as required to support internal governance and external stakeholder engagement. 
• To ensure that projects are followed up on to see whether they have made a difference to the delivery of health and social care and to report on this.

Communication, Engagement and Stakeholder Management

• To work with the Chief Executive to manage relevant stakeholders within the health and social care system and beyond to ensure that they understand the rationale behind the project, support it as necessary and are ready to take action based on the outcomes
• To work directly with individuals, communities and other VCSE organisations to engage with service users to support the delivery of a project, ensuring that contacts are followed up on and where possible outcomes are shared with those engaged
• To support the communications and engagement around projects to maximise awareness and impact of Healthwatch Bucks project activity

Volunteer Management

• To involve and engage volunteers in projects and support and manage them in their project related roles. To manage individual volunteers as agreed. To work with others to enable timely volunteer recruitment to support projects where required.

Representation

• To represent Healthwatch Bucks at external meetings as agreed, in particular those relevant to project activity

Value Add

• To look for opportunities to add value to project deliverables and impact and thereby build on the credibility and reputation of Healthwatch Bucks
• To work with the Chief Executive to identify new opportunities for paid for projects and to provide support as requested to secure any new work

The Person

Skills and Attributes:

• You have experience of project management – and using basic project management methodologies to assure project delivery
• You have experience of front line project delivery – being a key part of the team that gets the work done
• You have excellent interpersonal skills and are able to mobilise and motivate others to support project delivery and you ideally have experience of working with volunteers and managing them
• You have experience of engaging effectively with different communities and working with people that we might not normally hear from
• You can analyse evidence and relevant research to write reports that present a compelling case, including recommendations – presenting complex information to a variety of audiences in a clear and concise manner
• You have experience of working cooperatively and effectively across organisational boundaries to delivery desired outcomes
• You can work collaboratively as part of a team – supporting others in order to deliver Healthwatch Bucks’ Aims
• You are happy to represent Healthwatch Bucks and the views of the organisation at relevant meetings and events
• You will respect the wider work of the organisation and to ensure no activities have the effect of bringing the organisation into disrepute.

Motivation:

• Strong and demonstrable belief in improving health and social care services
• You are excited by the challenge this role presents and the opportunity to both manage and deliver project work that will make a difference

Fit:

• You feel comfortable working in a small, active team
• You are self-motivated and able to work with minimal supervision
• You are, helpful and positive in your approach
• You are happy to learn and develop as part of your role
• you are willing and able to travel to various locations across the county as required
• You are entitled to work in the UK and are on occasion (with prior notice) able to flex your working hours

Chief Executive Officer.

Hospice at Home Carlisle and North Lakeland.

Salary:£65,000 – 70,000 (Dependant on experience)

Hours: Fulltime 37.5 hours per week over 5 days (We would consider 4 days (30 hrs))

Contract: Permanent (subject to a 6 month probationary period)

Hospice at Home will this year celebrate its 25th Anniversary, having been founded in 1997 when the need was realised for the provision of holistic, patient centred palliative care in patients’ homes. Since then it has developed its services and flourished under strong leadership, widening its scope and area of operation.

Hospice at Home is embedded within its local communities and has a well-established place in end-of-life care within them. It is highly respected and successful, and prides itself on its consistently good feedback and assessments. It is always looking for opportunities to enhance its provision, undertake research and raise funds to support its aspirations.

This year, our CEO is due to retire, and we are looking to replace her with an inspirational, dynamic and experienced leader, who will not only ensure Hospice at Home is well led, but deliver future challenge, development and direction, as well as financial stability for the charity.

The CEO will work with the Chair and Board of Trustees to provide strategic direction and to lead and manage the whole organisation. Hospice at Home is fortunate to have a wonderful, dedicated and very able staff, together with many loyal and talented volunteers and the CEO will lead as well as be an integral part of this team.

They will also work collaboratively with other care providers in the sector, locally and nationally as well as the wider NHS. They will raise the charity’s profile and income within its area of operation as well as more widely with our stakeholders.

They will be educated to degree level or have demonstrable equivalent experience. They will have strong influencing and negotiating skills and be politically astute with high emotional intelligence. A passionate and dedicated commitment to the charity sector and specifically to Hospice at Home’s vision, values and ethics are essential. Drive and resilience under pressure along with an ability to problem-solve in unprecedented situations are also called for.

The CEO will be expected to be available and visible within our base in Dalston, Carlisle, and be prepared to travel within the area we serve, as well as more widely as required.

For an application pack and more details, please see the vacancy section of our website 

We would also encourage an informal discussion / visit by contacting Fiona Stobart, Chief Executive Officer

Closing date for applications Monday 13th June 2022

Interviews will take place week commencing Monday 18th July 2022

Main purpose of the role

To be responsible for leading and managing the Carers Trust Heart of England’s CQC registered services.  The postholder will inspire, motivate, support and lead from the frontline fostering an open and honest relationship with the individuals, their families, staff, and wider system stakeholders.  This transparent relationship will build confidence and trust in you as a manager, the service, and the charity as a whole. 

What we are looking for

A confident and proactive person-centred manager who has an eye for detail in terms of compliance and quality monitoring.  You will be able to implement new strategies and improve outcomes where required.  You will be well versed in safeguarding processes and be highly skilled in people management.

Key aims of the post

• To lead, manage and coordinate the Carers Trust Heart of England’s CQC registered services adhering to the requirements outlined as a CQC registered provider, ensuring a high-quality service is always provided
• To manage the regulated care team(s), and to oversee any recruitment, training and development needs whilst providing capacity to deliver a 24/7 service
• To carry out assessments and assist in safeguarding, enabling clients to live with dignity and purpose through the delivery and provision of person-centred care services
• Supporting families to meet their physical, domestic, mental health and social needs at home and in the community and to update care plans, carry out risk assessments, ensuring health and safety standards are met and maintained ensuring all other compliance as required

Duties to include

• Providing leadership, management, and the highest level of support to our team(s), to ensure the very best outcomes in everything we do
• Accountable for the Health and Safety of staff and clients; ensuring relevant policies and procedures are always followed, providing a safe working environment
• Ensure consistent application of continuity healthcare services’ policies, procedures and approved practice; and to promote our aims and values
• Identify recruitment needs, ability to identify and recruit high quality carers, implement excellent training and maintain high retention ratios, responding to capacity needs of the service at all times
• Implement and manage quality assurance, ensuring the delivery of high-quality care services, to vulnerable people living in their own home is achieved consistently
• Carry out individual assessments for domiciliary care service users, ensuring that support is provided in line with assessed individual needs
• Take responsibility for ensuring the emergency on-call phoneline is covered outside normal office hours, including holding the line as part of the on-call rota
• Ability to ensure scheduling is effectively designed to ensure Care Support Workers deliver the allocated care to the client
• To manage and monitor the alerts systems providing assurance and evidence that visits are attended and helping to keep both Care Support Workers and customers safe.
• Prepare weekly KPIs and meet deadlines and targets; ensuring that the company operates within its budget and meets financial and operational targets whilst interpreting and using data to drive developments and improvements in performance
• Ensure that the organisation consistently meets legislative requirements and remains fully compliant with CQC’s standards
• To work with the Deputy CEO and others in respect of preparing for and engaging with inspection processes
• Ensure that the terms and conditions of our funding streams/contracts are adhered to
• Flexibility required to meet the business needs, evening & weekend events, and the general requirements of a 24/7 care service
• Encourage client, customer and stakeholder feedback, seeking innovative solutions to local needs

About this vacancy

Vegetarian for Life is the leading authority on diet and healthy living advice for older vegans and vegetarians. We work with a diverse variety of stakeholders, including some of the UK's biggest care chains and food suppliers; government; and partner NGOs, to support and protect older vegans and vegetarians.

As we continue to expand our work, we are looking to recruit to the post of Head of Research and Policy. This critical role will help to drive our lobbying, campaigning, advocacy, and research forward at a critical time for our organisation.

We are looking for an exceptional and passionate individual with proven experience of managing and developing successful integrated campaigns and campaign strategies.

The ideal candidate will drive our impact by using their skills and experience to effectively shape policy and research interventions. They will help Vegetarian for Life to make a real and tangible difference to the lives of older vegans and vegetarians across the UK – both now and in the future.

You will have experience of developing and implementing successful research and campaign proposals and activities. With a good understanding and experience of the UK legislative, regulatory, and governmental framework, you will understand how to navigate and steer stakeholders to achieve legislative change. You will understand how to drive public and media awareness to enable this.

You will be used to working with a variety of stakeholders, and will be a confident and effective communicator at any level – from the general public, through to business leaders, senior government, and regulatory bodies. Management experience is preferred.

Candidates will ideally be based in, or close to, either Greater London or Greater Manchester. The role will include regular travel to both cities and may include overnight stays. Other UK travel may be required, and you must be prepared and willing to travel for this role. The role will require regular attendance at the Manchester office.

In line with the charity’s core values, you should be a committed vegan or vegetarian.

Salary and benefits:

• From £17.95 per hour
• In the region of 37.5 hours per week – though part-time considered
• Flexible working hours
• 6% contribution to group personal pension plan
• Generous 38 days of annual leave p.a.
• Supportive and positive working environment

Closing date: 6 June 2022

More information: For more details, including the Person Specification, please download our Job Description. Applications should be made with a covering letter (no more than 2 pages of A4) along with a CV and details of current salary.

Main purpose of job

To support the implementation of NRAS’ strategic aims, with particular regard to increasing and improving individual beneficiary benefits through access to our services and self-management resources. To lead, oversee and further develop all aspects of the charity’s services and support activity optimising the support provided and growing the number of beneficiaries.

To develop a digital strategy for the organisation embracing opportunities with potential external third parties that are mutually beneficial for the organisation and those we aim to serve.

To develop and maintain productive working partnerships with pharmaceutical and other industry partners working in the field of rheumatology and immunology.

To liaise with health and social care professionals, commissioners in the NHS and Local Authorities, to promote the benefits of the supported self-management services NRAS provides.

Qualifications

Degree level or professional qualification.

Experience

Proven relationship building working with the NHS across the UK, industry and key stakeholders.

• Embracing technology and digital solutions
• Management, leadership and motivation of a team.
• Development, implementation and management of budgets.
• Project planning, management and evaluation
• Higher level analysis and decision making.
• Understanding of voluntary sector.
• Able to demonstrate an understanding of self-management techniques in long term health conditions.
• Able to demonstrate innovative thinking and delivery.

Knowledge and skills

• Understanding of the health and social care environment.
• Excellent interpersonal and presentation skills.
• Excellent written and oral communication skills.
• Proficient use of Microsoft Word; Excel; Powerpoint.
• Financial management and planning.
• Understanding of the impact of long-term health conditions on the individual.
• Use of Salesforce database.
• Understanding of inflammatory arthritis (RA and JIA).
• Proficient use of databases and data analysis/report writing.
• Ability to work under pressure and to deadlines.
• Highly motivated and committed.
• Positive outlook and ‘can-do’ approach to challenges.
• Ability to represent charity at senior levels.
• Strategic thinker.

Duties and Key Responsibilities

Service delivery

• Manage the teams responsible for service delivery across a range of areas including information and support, helpline, publications, volunteer and membership services.
• Monitor service delivery and quality on a regular basis and ensure accurate recording and reporting to internal and external customers and stakeholders.
• In conjunction with the Head of Data, develop appropriate tools to facilitate impact measurement of NRAS services.
• Identify opportunities to create new ways of developing income streams for the charity through the delivery of our services.

Strategy and Development

• Research, identify and lead on the development of effective and innovative ways for NRAS to increase the breadth and depth of support it can provide to people with RA and JIA.
• Develop an NRAS digital strategy to deliver our services and improve our efficiency.
• Identify ways to harness digital solutions in the delivery of our services.
• To help develop business cases to support bids for project funding of new or extended services.
• To lead on establishing and maintaining specific and strategic relationships with health and social care professionals, commissioners in the NHS and Local Authorities, patient and VCS organisations and partnerships, and other bodies supportive of NRAS strategic aims.

Commissioning

• To lead the development of a co-ordinated programme of support services capable of attracting contracts and/or direct funding.

Third party partnerships

• Develop the charity’s external partnerships managing and developing key relationships with our pharma and corporate partners, including the sourcing of funding from those partners for core services and projects.
• Research, identify and develop potential new partnerships and collaborations to increase the reach and impact of NRAS services.

Representing NRAS

Represent NRAS in a senior capacity to external stakeholders, funders and partners promoting it as a respected, trusted, and ambitious charity resulting in partnerships, successful funding and effective collaborative working.

Permanent role, full time 35 hours pw, hybrid working options with a minimum of 40% contracted hours in office. 24 days holiday plus bank holidays.