Could you help develop the information families need to help through the emotional and practical challenges of having a baby born sick or premature?

One in seven babies is born needing care on a neonatal unit, and this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and the NHS at this critical time.

Role Summary:

Bliss helps babies born sick or premature to have better outcomes and a better quality of life. We do this by supporting parents and families to be more confident, less isolated, better informed and more involved in their baby’s care.

Information is a key part of how we do this. Our online and printed information content reaches thousands of parents as they experience the challenges of having a baby born premature or sick.

We are looking for a skilled and experienced Senior Information and Content Officer to lead the development of this information.

You will need to be a strong project manager, with the skills and knowledge to work across teams and with stakeholders to create truly user-led and supportive information. You will be able to communicate complex information to a wide audience, and bring empathy and creativity to a developing Information and Support team aiming to reach more and more diverse families.

For more details, please view the job description and person specification attached to this advert. 

Why work for Bliss? 

Bliss values and celebrates the work of its Information and Support Department, and our organisation’s strategy prioritises digital.

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options: 

• 25 days paid holiday (pro-rata for part-time employees) 
• Flexible working practices such as flexi-time working hours and time off in lieu (TOIL) 
• Relaxed work life and dress code 
• A contributory Bliss pension scheme 
• Interest free annual season ticket loans 

• Company and statutory sick pay scheme 
• Compassionate leave 
• Time off for volunteering 
• Salary sacrifice schemes (bike to work, payroll giving) 
• Access to 24x7 free Employee Assistance Programme 

• Family friendly policies 
• Learning and development via peer to peer, blended, cascaded and self-directed learning 
• Mentoring and coaching 

How to apply  

Interested applicants are requested to submit the following documents before 9 am on Wednesday 26th May.

• Your CV  

• Supporting statement explaining how you meet the person specification. This should be no longer than 2000 words, and address each of the criteria marked as ‘essential’. It is best to give examples or other information to show how your skills and experience are a match.

Recruitment Timeline  

• Applications must be received by 9am on Wednesday 26th May.
• Interviews will take place in the week commencing 31st May.
• Interviews will take place via video call   

It is Bliss’ policy not to contact applicants who have not been invited for interview so if you have not heard from us by 31st May you should assume that, on this occasion, your application has been unsuccessful.  

The role

Action for Children does what's right, does what's needed and does what works for children in the UK. Every year, our team changes the lives of 370,000 children, young people and families.

In this role, you will manage and lead staff and volunteers, providing a wide range of services to vulnerable children, young people and families, including looked after children and care leavers, children with disabilities and unaccompanied minors. You will be working closely with senior staff and managers whilst nurturing, developing and promoting effective relationships with colleagues across the organisation and different stakeholders

You will make a difference by:

• Providing high quality service to children, young people and families in a safe and positive work environment
• Supporting multi-agency delivery of services to children and young people
• Ensuring efficient budget usage and reporting
• Providing line management of staff, and sharing knowledge and experience through coaching and mentoring techniques.
• Producing and presenting reports to improve performance and service delivery

You will need:

 Significant experience of managing staff and volunteers in a multitude of settings and services, including managing supervisors.

• Significant experience managing multiple teams with concurrent needs
• Significant working and educational knowledge and understanding of childcare legislation and safeguarding requirements, in particular in relation to those children in care, in need, with a disability and with immigration needs.
• Experience working with children, young people and or families in a multi agency environment and achieving positive outcomes through intervention.
• Significant experience of delivery of service user needs assessment, ensuring accurate and update retention of information
• Significant experience chairing, supporting and contributing to service planning meetings.
• Experience in the development and practice of community working, including influencing involvement
• Significant experience producing clear, concise written reports capturing and progressing the salient issues to action.
• Significant experience working with Fundraising Teams and Commercial Teams to develop and expand services in the cluster
• Demonstrable integration of equality and diversity into practice and service delivery.
• Advanced knowledge of Microsoft software packages i.e. word, email etc.
• To lead by example with the completion of processes and procedures to the expectations to standards designated and to guide\ advise subordinates
• To prioritise workload, including subordinate staff to achieve and deliver within agreed timescales.
• To support with the management of the services, including allocated responsibility of aspects of service.
• To manage and develop subordinate staff and different teams.

You will preferably have a minimum Level 3 Diploma in Health & Social Care or equivalent in a related
 

The way we work

We work to make sure every child and young person has the love, support and opportunity they need to reach their potential. If you share the same vision, we want you to join our team. Have a look at our behaviours and values to understand more about the way we work on our careers site.
 

Rewards

We want our employees to feel valued and rewarded for the vital work they do. When you work with us, we'll recognise your efforts with generous annual leave, a comprehensive employer-matched pension scheme and a range of deals and discounts on our dedicated benefits portal. 

For safe and happy childhoods

At Action for Children, we protect and support children and young people, providing practical and emotional care and support, ensuring their voices are heard, and campaigning to bring lasting improvements to their lives. Last year, we helped more than 387,000 children and families across the UK.
 

Please note: Interviews are planned to be held on  Friday 21st May 2021

We are committed to safer recruitment practices to protect our service users; therefore, all applicants are expected to have an understanding of and commitment to safeguarding best-practice.

Action for Children is passionate about promoting equality, valuing diversity and working inclusively. We welcome applications from all suitably qualified persons particularly people with Disabilities and Black, Asian and Minority Ethnic applicants, as these groups are currently under-represented in our workforce.

We are looking for an energetic, caring and committed individual to become our new Chief Executive, to lead our young team and help take our charity to the next level. If you are passionate about music and about supporting young people to make their way in life, you feel you have leadership qualities, and you have broad experience of different roles within the charitable sector, you may be the person we are looking for.

Using a network of over 70 music industry professionals and youth workers, we offer engaging, top quality programmes in a highly welcoming and supportive environment.The programmes are for both 11 – 16 year olds in schools or youth centres and for 16 – 24 year olds (often NEET) with an interest in music.The programmes don’t just develop musical talent, they build young people’s confidence and life skills, supporting their transition into adulthood.

In the coming three years, in response to the increasing need and demand we are looking to grow the number of programmes that we run. 

At the same time, our Founding Director, Tom Scott, after a term of 7 years has decided that he would like to step aside. Tom will continue to be involved with SGS as an ambassador, an adviser, a trustee and a coach for the young people, but the trustees now wish to recruit a new Chief Executive at 3 – 4 days a week to lead our core team of six and take the charity forward during this next stage of development.

The Chief Executive will act as a key ambassador for SGS to the outside world and the key influence in creating a productive, supportive and collaborative environment for the team. They will be responsible for setting overall direction, for day-to-day management of the team and for oversight of all the charity’s activities, specifically: 

• Setting and agreeing overall strategy with the trustees and team
• Updating and agreeing the 3 year plan
• Recruiting and managing the team
• Evolving the organisation and its ways of working as the charity grows
• Managing our advisory boards and appointing new members
• Working with the Programme Directors to develop and deliver our programmes, whilst monitoring their quality and effectiveness/impact
• Working with the Fundraising Manager to agree and execute fundraising strategy, including management of key funder relationships
• Financial planning, budgeting and reporting
• Acting as Designated Safeguarding Officer
• Preparing for and attending trustee meetings

Skills and Experience Required

Essential skills / experience

• Demonstrable leadership qualities
• Ability to think strategically and tactically
• Ability to focus on, and interest in, effective operational execution
• Excellent communication skills, both written and spoken
• Strong relationship skills, able to build and maintain effective relationships with different types of external parties and with members of the team
• Team building and management skills, the ability to organise and get the most from others
• Experience of the charitable sector
• Interest in music
• Experience of working with young people

Desirable Skills and Experience

• Knowledge of the music industry
• Musical ability
• Track record of credibility with the people and communities in which we operate

Timetable and process for recruitment

Candidates are invited to submit their CV and a cover letter explaining their interest in and suitability for the role.

• Receipt of applications:1 – 31 May
• First interviews: w/c 7 June
• Informal meetings with team members: w/c 14 June
• Second interviews & make offer, subject to references: w/c 21 June
• Start, subject to availability / notice period, mid – end August.

More detail on the background can be found in the attached job description.

We are a youth work charity working to create positive futures for young people in inner London. We deliver holistic long-term youth work with young people aged 11-25 in schools and estate communities. We believe positive, long term relationships can restore a young person’s trust in people, nurture the belief that things can change and encourage them to set goals and work hard to achieve them.

The XL-Bus projects provide a unique and rare platform to engage with young people on some of London’s most deprived estates on a weekly basis. These mobile youth centres enable a team of experienced youth workers to provide a range of services for young people. Whether table tennis or trivial pursuit, cooking or competitions, games consoles or group discussions, FIFA or Forza, we use our buses to help London’s
young people create their positive future. We pride ourselves on being able to provide a safe and consistent environment where young people can grow.

We're looking for a Senior Youth Worker to drive one of our XL- Buses and work on our community projects in South East London. 

• Applicants must be over 21 years of age and hold a clean driving licence for minimum of two years. Bus driver training will be provided
• You will have strong interpersonal and communication skills, and a proven track record of at least three years’ youth work experience in an urban context.
• You will have strong project management skills
• You will be able to relate easily to young people and the complex challenges and issues they face
• You will be highly motivated and have good leadership and networking skills
• You will be skilled in energising and mobilising volunteers and know how to get the best out of those working with you
• You will enjoy taking initiative and love working as part of a dynamic team
• A relevant youth work related qualification is highly desirable

We are committed to providing ongoing training and support for all our staff in order for them to develop and thrive in their roles.

All XLP staff and volunteers have enhanced DBS disclosures and work within strict child protection guidelines.

In the UK, family income is the strongest predictor of how well a young person will do at school and the future opportunities they will have. Future Frontiers exists to change this.

We work in pursuit of life-changing impact for the young people we serve. By partnering with schools and forward-thinking businesses, we provide young people with an intensive programme of face-to-face career coaching and opportunities to engage with relevant sector role models in the lead up to major crossroads in their education aged 16 and 18.

Why we need you 

This is a critical role in our Partnerships team, responsible for driving forward our business partnerships strategy and securing over £500k in income for the charity next academic year. We are looking for an individual with a strong track record in new business sales or business development. 

Your responsibilities

There are 3 main areas of this role. You will be the department lead for prospecting, pitching and retention. You will also be responsible for your own pipeline - winning new business and account managing existing relationships. Full details can be found in the attached Job Description, below is a summary.

1. Department-wide responsibility

• Work strategically with the Head of Partnerships to drive business partnership growth.
• Take charge of the end-to-end business sales process including new business and partnership retention, implementing creative strategies to improve the department.
• Be the department operations lead; you will be responsible for perfecting the systems and processes that underpin a successful sales team.

2. Winning new business

• Pitch to senior stakeholders (usually CEOs or HR directors), providing compelling reasons for them to partner with Future Frontiers and manage the relationship through to closing the partnership.

3. Account management for the long-term

• Work closely with our Programmes Team to make sure the excellent business partner experience is maintained throughout the programme.
• Manage renewals, upselling to businesses and growing your accounts year on year.

About you

Full details can be found in the attached Job Description, below is a summary.

• You have a passion for education and for improving opportunities for young people from disadvantaged backgrounds.
• You are an exceptional relationship builder: you are humble, diplomatic and connect with people easily. You will be at ease interacting with senior professionals in a business environment.
• You have outstanding written and verbal communication skills. You will be able to articulate with passion and conviction the difference Future Frontiers makes to young people.
• You have a proven track-record of success in a business development role or sales role you’ve got examples of how you’ve generated new ideas and tactics to grow business. The focus of this role will be new business.
• You are looking to progress your career and are ready to take on new levels of responsibility within a supportive and passionate team.

What we can offer you

• Early finish on Fridays
• 25 days annual leave + bank holidays
• Team building offsites and regular team socials throughout the year
• Flexible working: core hours 10am – 4pm and at least 1 day a week working from home as standard
• Cycle to work scheme
• Generous parental pay and additional childcare leave for child’s first 2 years

Equal Opportunities, Diversity and Inclusion

Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it underpin our mission and we treat all employees, volunteers, clients and students as individuals. We believe in having an open and inclusive culture that champions diversity in all its forms. We encourage everyone to apply for our roles.

WHO WE ARE

Small Green Shoots was founded in 2009. We are dedicated to increasing career opportunities for NEETs (not in education, employment or training) within the music and creative industries. We are the only UK arts organisation with both a black female Chair and black female CEO. We have 85% BME staff and 100% from low-income backgrounds (or parents with less than £24k per annum household earnings).

Founder Natalie Wade acknowledges that some of the shoots will have absolutely no previous awareness of what a ‘professional’ job means, so her approach to training begins with social skills - how to introduce yourself, how to hold yourself in meetings, building confidence, how to write minutes.  On the artist side, throughout the past 10 years Natalie and SGS have been vital in helping kickstart the careers of artists such as Jorja Smith, Mahalia and Emelie Sande - providing funding for recording sessions, video shoots and much more.

WHO WE ARE LOOKING FOR

We’re looking for an engaging, nurturing, resourceful, community minded team player, with excellent relationship building and leadership skills, who shares our vision and values and wants to bring their own ideas and energy to the table.  The ideal candidate will be an inspiring people manager, have built credibility in a creative industry (preferably music), have solid business acumen, and previous experience working in either non-profit arts or a youth organisation.  A natural communicator, you’ll be as comfortable chatting with our Shoots as you are updating the Board, getting the best out of everyone and making meaningful progress every step of the way.

The Managing Director will lead a staff team of 9, plus 10 part-time trainees and a rolling programme of work-placements. They will have the support of the outgoing CEO who founded the organisation 10 years ago and report to the trustees of this innovative youth-led charity. 

We need an MD who can demonstrate their executive leadership skills, a dynamic person with a passion for the arts and the impact of art on the lives of young people.  Someone who will guide the development of a vision and strategy for the organisation’s long-term growth and will provide strong leadership for the Board, staff and our young beneficiaries.

The MD will support the organisation in reaching its potential in terms of profile and in realising its goals for artistic excellence, youth training / education / employability within the creative industries, financial stability, fundraising and audience engagement. They will be responsible for galvanising the Board, staff and stakeholders in contributing to and supporting Small Green Shoots mission. 

Responsibilities will include:

• Executive Leadership the organisation, working with the Board to update, maintain, and execute Small Green Shoots’ Strategic Plan. 
• Lead the planning and management of all Development and Fundraising programmes to meet financial development goals. This includes overseeing communication with donors and patrons when it relates to fundraising or institutional advancement, ensuring best practices are being used in stewarding and overseeing our database and ensure that best practices are being used in recording and analysing data.
• Oversee and manage finance operations and our financial reporting. This includes provision of financial reports to the Treasurer of the Board of Directors and to the wider Board and ensuring financial systems and internal controls are adequate to for Small Green Shoots and guard against fraud and waste.
• Serve as the lead ambassador of Small Green Shoots in the community, cultivating of donors, funding bodies and creative industries
• Provide additional support for and attend meetings, fundraisers, events, celebrations etc.
• People Management; Manage, coach, and supervise Small Green Shoots employees and ensure that our employment policies and reporting are consistent with the Law and our commitments to representation and diversity and are regularly updated/reviewed.
• Oversee recruitment, training, coaching and retention of Small Green Shoots staff, this includes fostering an office culture of teamwork, generous collaboration, clear communication, effective delegation, and mutual support.
• Overseeing contracts of staff, freelancers and consultants.
• Board Relations: Work with the Chair of Trustees to identify need for committees and prioritize work of the Board, provide short quarterly written reports to the Board. Support the development of the Board through active cultivation and recruitment. Serve as liaison between Board Committees.
• Communications and Technology Management: Ensure that Small Green Shoots has the information, communications, and technology systems that it needs to be effective. Ensuring that our external communications are consistent and representative of the organisation.

THE PERSON

The ideal candidate will:

• Possess demonstrated business acumen along with strong management and leadership skills.
• Have the vision and enthusiasm to design and execute Small Green Shoots’ development as a charity in the short, intermediate and long-term and help us achieve sustainable growth into the future.
• Be a passionate communicator with the ability to establish long-lasting, productive, relationships with the Board, staff and community of stakeholders and funders.
• Have proven ability to generate earned income and philanthropic support and a passion for organizational development.
• Be able to deliver compassionate, unique, people centred approach to the job role.

Qualifications

• Proven executive experience in non-profit arts or youth organization.
• Previous experience of interacting with Boards, Volunteers and Funders.
• Proven experience building revenue and philanthropic support, including bid writing.
• Experience of working with the Arts Council England.
• Level 3 in Safeguarding young people and vulnerable adults (Desirable).
• At least 2 years of experience in youth work. (Desirable).
• At least 1 year of experience in recruitment. (Desirable)

Small Green Shoots is an equal opportunities employer and believes diversity in the workforce leads to positive and effective working environment. 

We have a fantastic opportunity for an exceptional Individual Giving Officer looking to take their next step in developing their career. We are looking for someone with broad direct marketing experience who is excited about the opportunity to develop and grow the Individual Giving programme at Bliss. One in seven babies is born premature or sick and needing care on a neonatal unit – this isn’t what most parents expect for their baby. Join the leading national charity dedicated to supporting babies, families and NHS staff at this critical time.

Role Summary

Bliss is the UK’s leading national charity for babies born premature or sick, and we are looking for a Senior Individual Giving Officer to join our talented and successful Fundraising Department for a 12-month fixed term contract, with potential for the role to become permanent.  

This role will develop our Individual Giving programme by testing and piloting new supporter recruitment campaigns, growing direct marketing appeals alongside regular giving and supporter journeys. A key focus of this role will be digital supporter engagement.

The ideal candidate will also be able to demonstrate the following skills and experience:

• Significant experience in direct marketing and Individual Giving
• High levels of project management experience
• Good experience of working with creative freelancers, media and direct marketing agencies
• High levels of numeracy
• Excellent communication and interpersonal skills. 

This is a fantastic opportunity for someone to make a significant contribution to the development and delivery of the Individual Giving programme at Bliss.

For more details please view the job description and person specification attached to this advert. 

Why work for Bliss?

Bliss values and celebrates the work of its Fundraising Department and our organisation’s strategy prioritises digital.

We are an equal opportunities employer and take pride in our collaborative and inclusive work culture. We understand that we all have different priorities at home and we therefore aim to offer a mix of financial and non-financial benefits. Our benefits include financial, health & wellbeing, lifestyle and career development options:

• 25 days paid holiday (pro-rata for part-time employees)
• Flexible working practices such as flexi-time working hours and time off in lieu (TOIL)
• Relaxed work life and dress code
• A contributory Bliss pension scheme
• Interest free annual season ticket loans
• Company and statutory sick pay scheme
• Compassionate leave
• Time off for volunteering
• Salary sacrifice schemes (bike to work, payroll giving)
• Access to 24x7 free Employee Assistance Programme
• Family friendly policies
• Learning and development via peer to peer, blended, cascaded and self-directed learning
• Mentoring and coaching.

How to apply 

Interested applicants are requested to submit the following documents to the email specified on our website.

• CV 
• Supporting statement explaining how you meet the criteria in the person specification 

Recruitment Timeline 

• We are recruiting on an immediate basis and early applications will be prioritised. 
• Interviews will take place via video call on a rolling basis.

It is Bliss’ policy not to contact applicants who have not been invited for interview. 

As Head of Frontline Innovation, you will lead the first half of the Year Here Fellowship. This will involve securing paid partnerships with frontline organisations across London and curating a powerful learning experience for our Fellows.

Frontline service sits at the heart of Year Here – giving the Fellows a chance to gain the insight and legitimacy that comes from working with people living through tough realities. You’ll make sure that our Fellows make a meaningful contribution in their placements and drive innovation that has lasting impact.

It’ll be really varied. In any given day you might be trying to sign up new placement partners, designing a learning session or coaching a Fellow on their frontline innovation project idea.

As part of Year Here’s management team, you’ll also contribute to strategic initiatives across the whole Fellowship. The Head of Frontline Innovation will report to the Fellowship Director.

This is a London-based role. We are open to full-time or 4 days per week.

Your responsibilities will be to:

• Co-create the frontline phase of the Fellowship – working with faculty to impart the curriculum and create a powerful learning experience.
• Secure paid partnerships with frontline services across London.
• Lead programme setup, guiding Fellows from offer through to day one.
• Draw on your frontline experience to coach our Fellows to success.
• Be the face of Fellows’ frontline learning experience.

Who we’re looking for

• You have a solid frontline background – with a track record of improving services and innovating new solutions.
• You’re a confident manager of projects and commercial partnerships.
• You’re a bold and creative facilitator.
• You’re insatiably curious about how people learn and grow.
• You’re committed to social justice, diversity and inclusion.
• You’re not afraid of working hard in pursuit of a big vision.

Rise Programme Manager: This individual will be responsible for delivering the Rise Programme funded by Universities and leading a team of 7 Programme Coordinators to deliver the programme.

Location: Bristol, London, Manchester, Nottingham or Newcastle (initially on a remote basis)

Hours: 40 hours per week, 9am - 6pm (with some flexibility)

Start date: May/June 2021

Application deadline: 9am on Monday 4th May 2021 (Early applications are encouraged as we may interview and/or appoint before the closing date)

Core delivery responsibilities for Rise Programme Manager will include: 

Programme Design & Delivery

• Contribute to strategic decisions concerning the design and delivery of the Rise Programme, creating a 12-month plan in advance of the start of each recruitment cycle. 
• Plan student attraction & onboarding activities in collaboration with University Partnerships Manager.
• Work with the Director of Programmes and Impact to design learning journeys for Sponsor Programme Associates.
• Work with the Programme Leaders/Coordinators on the development and creation of resources and planning and delivery of events relevant to the unique needs of the participants on the Rise Programme. 
• Monitor and evaluate the effectiveness of the programme with overarching responsibility for meeting internal engagement and applications success KPIs.
• Provide support to University Partnerships Manager to maintain strong relationships with University partners, including supporting quarterly/annual reporting requirements.

Team Management

• Manage a team of 7 Programme Coordinators in a variety of locations - providing weekly 1-to-1 support, reviews and personal development support. 
• Ensure Programme Coordinators document all interactions with Associates and application progress.
• Use relevant dashboards and data to set Programme Coordinator priorities.
• Manage Programme Coordinator progress to ensure that all stakeholder KPIs are achieved.
• Contribute to strategic decisions concerning the resourcing of the Rise Programme.
• Provide guidance and training to your team, and be part of wider training and development conversations for all on the Future Charity Leaders Programme (our Graduate Scheme).

Associate Support

Individual and small group work with Associates - coaching 20-30 Associates to take the day-to-day steps needed to realise their career potential, which might include pastoral support, career guidance, and support with job applications.

Person Specification 

This position would be suited to individuals who are committed to upReach’s mission. We are looking for individuals who are passionate about social-mobility and believe that background should not be a barrier to graduate employment. 

To be successful it is anticipated that you would have at least 2+ years’ experience working in programme delivery, stakeholder management and leading small teams. You should be proactive, resilient and used to managing competing priorities within a varied workload.You should be flexible and willing to perform varying duties depending on the shifting needs of the charity. 

Essential Skills/Experience:

1. Experience working in a fast-paced environment and working independently to find solutions to problems.
2. Ability to engage and flex communication style confidently with a variety of stakeholders, such as beneficiaries, upReach partners and all levels of employees across the organisation. 
3. Excellent influencing, facilitation and communication skills (both oral and written) and be comfortable preparing and presenting reports and proposals to senior management and external stakeholders.
4. Line management or team leadership experience.
5. Strong programme management and problem solving skills, in addition to superb organisational skills to manage a varied workload.
6. Self-motivation and an ability to work in a small team as well as independently, with a creative and a proactive attitude.
7. Experience working directly with key stakeholders to manage and grow a relationship and/or partnership.
8. At least a Grade ‘B’ in Maths and English GCSE (if you have extenuating circumstances, let us know)*.
9. University degree (2:1 or higher)* in any discipline, or equivalent experience.

* The nature of the role requires a high standard of Maths and English, and the ability to quickly review a large amount of information and identify and communicate key themes clearly. Applicants may demonstrate this through the academic qualifications shown above and/or other relevant experience. As our beneficiaries are all undergraduates, a good understanding of the university experience is essential, although it is not necessary that this was acquired through personally gaining a degree.

Desirable Skills/Experience:

1. Knowledge of the graduate labour market in the UK and experience supporting individuals through an application process. 
2. Experience delivering all aspects of a programme end to end, from design to reporting and evaluation.
3. Experience in roles requiring influence. 

Equal Opportunities

upReach is an equal opportunities employer and does not discriminate in employment matters on the basis of race, religion, gender identity, sexual orientation, age, disability, social background or any other protected class. We support workplace diversity and believe it creates dynamic and effective organisations. We are working hard to increase diversity in our team and would particularly welcome applications from BAME candidates.

We are committed to making our roles and culture inclusive. We can make reasonable adjustments throughout the application process and on the job. If you have particular needs or requirements, please get in touch.

The opportunity

Are you an Infrastructure support specialist with expert knowledge of the MS stack and a passion for customer service? 

Do you want to play a vital role in the smooth running of one of the UK’s largest charities? 

If so, you could be the 2nd Line Support Engineer we need here at the British Heart Foundation (BHF). 

About the role 

In the fast-paced and growing environment of the BHF, our 2nd Line team are expected to resolve all incidents escalated to them and are responsible for documenting and sharing knowledge enabling us to continuously improve.

As 2nd Line Support Engineer, you'll manage these escalations as well as assist in the mentoring and supervision of the service desk team, ensuring that they are technically supported in their BAU tasks and that development opportunities are brought to the attention of the Service Desk Manager.

You'll be resolving 2nd line customer incidents, fulfilling service requests, ensuring these are efficiently and effectively handled. You'll take calls from internal customers, logging all issues and problems via the Service desk tool and you'll seek to deliver first time fixes, assigning incidents and requests to relevant IT teams. 

About you 

With a 'can do' attitude and a willingness to learn, you'll have a passion for good customer service and will have the ability to communicate technical terms to non-technical people. 

You’ll need to have very strong technical knowledge of: 
• MS technologies including: 
- Windows 7 and 10 
- Office 365 
- AD 
• VoIP 
• LAN/WAN 
• MDM (InTune)
• iOS (Desirable) 

You'll also have good knowledge of SCCM. Ideally you’ll be ITIL Foundation certified, but good knowledge of the principles and experience working in an ITIL environment would be enough.

Any Mac support experience, or knowledge of Epos would be a bonus, but you’ll have the opportunity to pick these up if not. 

In return we offer a generous benefits package including flexible working, healthcare cover, dental plan, subsidised gym membership and substantial annual leave. 

Please note this role will be based from home initially. When we are able to safely reopen our offices this role will be based at our London head office with regular travel to our retail office in Claygate, Surrey.

About us 

We research all heart and circulatory diseases and the things that cause them. Heart disease, Stroke, Vascular Dementia, Diabetes and many more. All connected, all under siege. Because our research is the promise of future cures and treatments. 

At the British Heart Foundation we actively support our people in their career development and achieving their potential. The role will benefit from access to comprehensive learning and development as well as informal expert mentoring and coaching opportunities.

Interview process 

The interview process will be held virtually over MS Teams.

Schools & Programme Coordinator/Manager with Construction Youth Trust

Salary: £23,000 to £30,000 p.a. FTE, dependent upon experience (Coordinator £23,000 to £27,000 p.a.)

Duration: Initial 12 month fixed-term contract with the possibility of extension

Location:  You will be based at our London office in Bermondsey but will be expected to travel across London boroughs and occasionally beyond London

Construction Youth Trust is a forward-thinking charity whose mission is to help young people take their first steps towards a rewarding working life. We help young people to build their skills and confidence, connect them with industry employers and facilitate meaningful experiences of the world of work. We are passionate about social mobility and prioritise young people from disadvantaged backgrounds and those facing significant barriers to work. Construction is one of the largest sectors in the UK and offers excellent career pathways for young people from all backgrounds and across a wide range of academic ability.

We are seeking to expand our committed team of coordinators and managers who deliver our programmes supporting young people to progress along their journey to a rewarding career, as well as build relationships with schools, community referral partners, employers and other stakeholders. We have a number of positions and the emphasis of individual roles can depend on the experience of the successful candidate(s).

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals who are Black, Asian or from a minority ethnic background and/or those with a lived experience of the young people we support.

If you are passionate about transforming the life chances of young people, please send your CV and a written statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.

Closing date for applications – 9am Monday 24th May 2021. However, we may close the recruitment early if the post is filled so please apply as soon as possible. Please note that we will be doing an initial review of applications on 17th May 2021.

Interviews anticipated to be held in week commencing 7th June 2021.

We are committed to safeguarding and promoting the welfare of children and young people. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)

The Political Studies Association exists to develop and promote the study of politics. Founded in 1950, we are the leading association in our field in the United Kingdom, with an international membership including academics in political science, theorists and practitioners, policymakers, researchers and students in higher education. 

Main job purpose:

Work with team members and trustees to manage the association’s membership services and programmes dedicated to developing our membership types and networks, policy positions and other initiatives relating to:

• Teaching and Learning
• Engaging young people and school educators
• Undergraduate and master’s students
• Postgraduate and early career academics
• Specialist Groups
• Equality, Inclusion, and diversity.
   

The postholder will strive to deliver the PSA’s strategy and annual business plans and reflect our values of excellence, sustainability and diversity in everything that they and their team do. The post-holder will also be expected to contribute to the association’s income targets and work within assigned budgets.

Structure:

This post is line managed by the CEO and will have the following team members reporting in:

• Membership Officer
• On occasion, other team members, interns or gap-year students. This currently includes the PSA’s Communications and Media Officer.

On occasion the role also instructs third party consultants and contractors to deliver services.

Main responsibilities:

1. Membership services and communications:
   1. To line manage the Membership Officer and ensure the development and delivery of the organisation’s membership services and package of benefits
   2. Work with the PSA Communications and Media Officer on a member communications programme including e-newsletters and social media as well as the efficient and effective running of the website and CRM so we can give our members the best experience possible.

1. Schools – post 16 education and teachers:
   1. Develop close working relationships and regular communication of resources and development opportunities with teachers and education stakeholders to advance A level (or equivalent) Politics or citizenship education across the UK
   2. Organising and supporting events aimed at A level or equivalent politics students or teachers across the whole of the UK and ensuring the appropriate involvement of PSA members in these
   3. Lead on PSA engagement with exam boards and the departments for Education across the UK
   4. Contributing to inquiries and consultations on secondary and tertiary education, including the A Level Politics curriculum and related matters and co-ordinating PSA responses to these where appropriate
   5. To support the PSA’s commitment to increasing its membership by developing plans for attracting a larger number of teachers to join.

1. Supporting University Students and Academics:
   1. To support the PSA’s Teaching and Learning (T&L) Network and its communications and events
   2. To commission or carry out work agreed by the T&L Network or the PSA Executive Committee to demonstrate the value of studying politics to students, teachers, and employers. This may include the collection and analysis of quantitative data; reviewing the relevant literature; and/or speaking to key people and organisations.
   3. To support the PSA’s engagement with, and responses to, policy changes and strategic developments relating to teaching and learning in the HE sectors as they relate to the PSA’s interests e.g., the Teaching Excellence Framework
   4. To work with the PSA’s Event Manager to organise and develop the annual PSA undergraduate Conference, and develop a wider programme of work with opportunities to undergraduate students to engage with the PSA
   5. With support from the team, support the effective operation of the PSA’s family of specialist groups in particular the management and growth of their own membership and communications as well as providing guidance and links to Finance and Event colleagues
   6. Supporting and working with academics to raise the profile of teaching and learning through a variety of activities and events including an annual conference, workshops, and online forums.

1. Supporting Early Career Academics:
   1. To support and participate in the work of the PSA’s Early Career Network (ECN), working closely with its chair and elected officers to deliver its programme of communications and events
   2. Oversee the training and handover of the Early Career Network Committee officers
   3. To support the growth of the ECN and develop the PSA membership offer for Early Career Academics in terms of the range of services and opportunities provided and how to encourage members to take advantage of these.  

1. Other duties and responsibilities:

• These duties are subject to change from time to time as determined by business priorities and communicated by the CEO
• These are likely to include supporting PSA conferences and events and general support in running the PSA offices
• On occasion supporting colleagues in work areas outside of this job description
• Compliance with PSA policy including absence, appraisal, health & safety as well as the GDPR.

Additional information: the role is full-time and there is some requirement to work outside normal office hours to attend various PSA events. In addition, occasional travel would be expected within the UK.

Terms of Employment

1. Salary for this post starts from £32,000 per annum.

2. 37.5 hour working week excluding lunch; willingness to work very occasional evenings and weekends with no overtime payments

3. 25 days holiday plus bank holidays and the week between Christmas and new year

4. Employer contribution to pension (10% for employee contribution of 5% of salary)

Are you looking for an opportunity where your skills will make a difference in helping to end homelessness and rebuild lives?

About the role

This position will provide you with the opportunity to support the management of a specialised and committed team and to take ownership over progressing lead areas that are of great value and importance to our residents. It is also an excellent opportunity to develop your career by supporting the management of a flagship service that works with vulnerable adults who have complex needs.

In this role you will:

• Line manage up to eight staff members in a team of almost thirty people, supporting their professional development and client facing work, as one of a team of four managers
• Take responsibility for strategic development and partnership building in several key areas
• Play an essential part in the continuous improvement of the quality of service that our residents experience

About you

The successful candidate will be committed to using, and coaching others to use, psychologically informed and trauma-informed working to engage multiply excluded and highly vulnerable adults to identify and achieve their goals. You will have experience of developing strategic initiatives that have proven results in improving the outcomes of a team.

Your strong emotional intelligence will underpin an empathetic approach to client-facing work and to working with a staff team that deals with highly complex individuals and situations on a daily basis. You will be able to demonstrate that you have a sold foundation of exceptional personal organisation, problem solving abilities, and initiative, to manage the responsibilities of the role effectively.

We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) applicants, as they are under-represented within St Mungo’s at this level.

What we offer

Excellent Development and Growth Opportunities

• We hold Investors in People Gold accreditation – one of just 3% of Housing Associations to achieve this. 82% of staff who took part in the survey say St Mungo’s is a great place to work.
• We are committed to developing all of our staff via routes such as secondments, transfers and promotion. In 2019 35% of our vacancies were filled by internal promotions.

A Diverse and Inclusive Work Place

• Equality, diversity and inclusion are central to the organisation's values and how we work.
• We are proud of our commitment to diversity and inclusion and have 8 great Diversity Networks to support clients and staff from different backgrounds so they are able to be their best selves.

Flexible Working and Other Benefits

• We are committed to maintaining your work/life balance. We offer 25 days annual leave, and operate a very popular Flexi Time scheme, which allows you to supplement your annual leave entitlement. After 5 years, staff annual leave entitlement increases to 28 days.
• St Mungo’s contribute 4% of your gross annual salary, and you are able to enrol in the Defined Contribution scheme following a successful probationary period in which the employer contribution is 6%.

What we do

At St Mungo’s our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 – 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.

How to apply

To find out more and apply please go to the St Mungo’s careers page on our website.

To view the job description and guidance on completing your application form, please click on the ‘document available’ tab at the top of the advert page on our website.

Closing date: 10am on 19 May 2021

Interview and assessments on: 26 and 27 May 2021, to take place via video call

It is a requirement for this post that an enhanced DBS disclosure check will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.

At Charityworks, we firmly believe in the potential of young people to play a significant role in our national Covid recovery whilst recognising the challenge that the current climate brings for youth employment. And so, building on the framework of and funded by the Government’s new Kickstart Scheme, and utilising over decade of experience in the development of young talent to support their future careers to create social change in the UK, the Charityworks Kickstart Scheme provides a real job and development programme to power up the early careers of young talent on Universal Credit. 

How does it work?

As part of our offer, we’ve established a network of over 250 UK-based social change organisations committed to offering more than 550 jobs in what is our largest employment offer to date.  Designed to complement these jobs is a bespoke, first-class leadership and talent development programme built off of the hugely successful Times Top 100 Charityworks programme designed to support the long term employability of trainees.  Specifically, successful candidates will access:

• A real 6-month, paid job for 25 hours per week with one of our 250 partner organisations
• A 6-month virtually-delivered talent development programme comprising a range of support including peer coaching, facilitated learning sessions on careers and employability, management of self and others, and broad national conferences building context, networks and connections

What’s the timeline?

Our partner networks have outlined their roles to us, and these are going live for recruitment any time from now, for starts between April and September.  Roles are varied, suitable to all age ranges, including those with some work experience and those without, school leavers, graduates and non-graduates, at a variety of levels.  Placements can also be run in advance of the main Charityworks Programme too for those who have already applied.

Who is it for?
To access an opportunity on Charityworks Kickstart you need to be in receipt of Universal Credit and aged 16-24 years old.  To learn if you’re entitled to claim Universal Credit, you can visit here.

How do I sign up?

You can view all currently available jobs in our employer partner network by clicking through to the database available on our website.  To apply for any of the roles, you’ll need to speak to your Work Coach at your local Job Centre. 

To join our Kickstart community and be the first to hear about roles as they go live, as well as getting access to support to help you apply, please sign up to our mailing list which can also be found on our website.