401 Communications engagement manager jobs in Charing Cross, Greater London
Job type: Full-time, 12-month fixed-term contract (MAT cover) with an anticipated start date in early 2027.
Location: Banbury, London, Cardiff, or Belfast – you will be contractually based in the office nearest to you with hybrid working.
Hybrid working: You will be able to work from home and come into the office to collaborate with your team(s) when required. We have flexible core hours, and we don’t believe in a culture of presenteeism. We will discuss what is important to you during the recruitment process.
Salary & Benefits: £52,800 + 10% pension, 25 days annual leave + bank holidays, 35-hour working week, up to 13 flexi-days, private medical insurance, life assurance, and much more!
Closing date: 6 October at 08:00 AM BST. WRAP reserves the right to close this role early in the event of a large volume of applications.
Who are we?
WRAP is a global environmental action NGO transforming food, packaging, textiles and resource use systems in pursuit of circular living.
WRAP are the people who do. We convene. We evidence. We solve. We deliver.
For over 25 years, WRAP has innovated to meet the problems of the day.
We prevent waste and pollution to save money, improve living standards and protect natural habitats. We reduce greenhouse gas emissions and water stress to strengthen resilience and help meet environmental goals. We improve resource use to increase productivity and growth.
Across the world, we bring more than 1,000 businesses together with governments and civil society to tackle environmental challenges that require the collective action of many.
Join us at WRAP and you'll drive important change to embed circular living in every boardroom and in every home.
The role
As our Strategic Engagement Manager (MAT cover), you will establish, develop and grow strategic relationships with key funders, securing sustainable income and long-term partnerships that support our mission and maximise our impact. Working collaboratively across the organisation, you will identify funding, consortium and strategic partnership opportunities, develop compelling funding applications, deliver high-quality stewardship and ensure partners and funders remain engaged and inspired by our work.
You will play a key role in shaping and delivering our fundraising strategy, providing regular updates on trends across the funding landscape, with a focus on multilateral, statutory funders and Official Development Assistance (ODA). You will contribute to a positive, collaborative and high-performing team culture. Working closely with fellow fundraising professionals and multidisciplinary teams, you will be an excellent communicator and a strong team player.
This is an exciting opportunity for an ambitious fundraising professional who is passionate about building strategic partnerships and securing investment that helps create a more sustainable future for people and the planet.
What are we looking for?
You will bring:
- A proven track record of securing income from institutional / statutory funders, major foundations or other strategic funding partners.
- Excellent organisational and written communication skills, with experience of producing detailed and complex funding applications.
- Strong track record of working collaboratively, developing consortia / partnership funding bids, demonstrating influencing and stakeholder engagement skills.
- Experience developing and managing a sustainable institutional funding pipeline, including an annual workplan aligned with anticipated funding opportunities and income targets.
Ready to lead the way to circular living?
If you think you have what it takes but your experience looks different to what is advertised, please still apply. We welcome applications from everyone regardless of your age, race, gender, neurodiversity, ability, beliefs, sexuality, or personal preferences.
We want to help you be your best, so please contact us if you require any assistance or adjustments during the recruitment process.
WRAP is working to transform those systems to create a thriving, sustainable world where Circular Living is commonplace.
The client requests no contact from agencies or media sales.
Job type: Permanent full-time
Location: Banbury, London, Cardiff, or Belfast – you will be contractually based in the office nearest to you with hybrid working.
Hybrid working: You will be able to work from home and come into the office to collaborate with your team(s) when required. We have flexible core hours, and we don’t believe in a culture of presenteeism. We will discuss what is important to you during the recruitment process.
Salary & Benefits: £56,800 + 10% pension, 25 days annual leave + bank holidays, 35-hour working week, up to 13 flexi-days, private medical insurance, life assurance, and much more!
Closing date: 2 October at 08:00 AM BST. WRAP reserves the right to close this role early in the event of a large volume of applications.
Who are we?
WRAP is a global environmental action NGO transforming food, packaging, textiles and resource use systems in pursuit of circular living.
WRAP are the people who do. We convene. We evidence. We solve. We deliver.
For over 25 years, WRAP has innovated to meet the problems of the day.
We prevent waste and pollution to save money, improve living standards and protect natural habitats. We reduce greenhouse gas emissions and water stress to strengthen resilience and help meet environmental goals. We improve resource use to increase productivity and growth.
Across the world, we bring more than 1,000 businesses together with governments and civil society to tackle environmental challenges that require the collective action of many.
Join us at WRAP and you'll drive important change to embed circular living in every boardroom and in every home.
The role
As our Senior Strategic Engagement Manager, you will establish, develop and grow strategic relationships with key funders, securing sustainable income and long-term partnerships that support our mission and maximise our impact. Working collaboratively across the organisation, you will identify funding opportunities, develop compelling funding proposals, deliver high-quality stewardship and ensure funders remain engaged and inspired by our work.
You will play a key role in shaping and delivering our fundraising strategy, providing regular updates on trends across the funding landscape. You will line manage at least one member of staff and contribute to a positive, collaborative and high-performing team culture. Working closely with fellow fundraising professionals and multidisciplinary teams, you will be an excellent communicator, a supportive manager and a strong team player.
This is an exciting opportunity for an ambitious fundraising professional who is passionate about building strategic partnerships and securing investment that helps create a more sustainable future for people and the planet.
What are we looking for?
You will bring:
- A proven track record of securing income from trusts, foundations or other strategic funding partners.
- Significant experience developing and managing successful funding relationships that deliver substantial income growth.
- Excellent written communication skills, with experience of producing compelling funding proposals, reports and stewardship communications.
- Strong track record of working collaboratively, demonstrating influencing and stakeholder engagement skills.
- Experience of managing and developing staff.
Ready to lead the way to circular living?
If you think you have what it takes but your experience looks different to what is advertised, please still apply. We welcome applications from everyone regardless of your age, race, gender, neurodiversity, ability, beliefs, sexuality, or personal preferences.
We want to help you be your best, so please contact us if you require any assistance or adjustments during the recruitment process.
WRAP is working to transform those systems to create a thriving, sustainable world where Circular Living is commonplace.
The client requests no contact from agencies or media sales.
Job Title: Church Engagement and Events Officer
Responsible to: Senior Fundraising Manager
Salary: £29,706 – £31,908
Location: USPG, 5 Trinity Street, London, SE1 1DB
Hours of work: Full time – 35 hours per week (Minimum two days per week in the London office). Occasional weekend and evening work with time off in lieu. The post involves up to 20% travel within Britain and Ireland.Permanent contract.
The package also includes
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8% employer contribution to a pension
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25 days annual leave, plus bank holidays and additional discretionary leave during the Christmas week
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Season Ticket Loan
USPG is the Anglican mission agency that partners with churches and communities worldwide in God’s mission to enliven faith, strengthen relationships, unlock potential and champion justice. You can find out more about our work by visiting our website.
The Job
Reporting to the Senior Fundraising Manager, this role sits within the Communications, Engagement and Fundraising team. The Church Engagement and Events Officer will play a key role in building relationships with churches, supporters and volunteers across Britain, Ireland and Europe, helping them engage more deeply with USPG's vision and mission.
You will lead the planning and delivery of USPG's events programme, including the USPG Conference, Founder's Day, In Conversation Dinners and the annual Carol Service, as well as supporting the organisation's presence at festivals, synods and other national events. Working closely with colleagues across the organisation, you will help create inspiring and engaging experiences that raise awareness of USPG's global mission.
As the first point of contact for many church supporters, you will provide excellent stewardship, support and resources that inspire churches and communities to engage through prayer, giving and action. You will also contribute to the development of USPG's church engagement activity, helping to strengthen supporter relationships and increase engagement across the church year.
About You
You are a confident and proactive relationship builder with experience in planning events and working with churches, supporters, volunteers or Christian organisations. You are passionate about helping people engage with mission, justice and the global Church.
An organised and effective communicator, you can manage multiple projects and events, build strong stakeholder relationships and work independently while contributing to a collaborative team. You are comfortable engaging with clergy, church leaders, volunteers and supporters, and are motivated by USPG's mission and Christian ethos.
This is an exciting opportunity for someone looking to develop a career in church engagement, events and supporter relations within a respected international mission agency. If you have the skills, enthusiasm and commitment to help churches connect with God's mission around the world, we'd love to hear from you.
How to apply
Please download and complete the attached application form and email it to HR as indicated on the document.
If you would like to discuss the role, please feel free to contact Natasha Bourne, HR Manager.
Please not that we are not able to offer visa sponsorship for this post, so you must have right to work in the UK.
Closing Date: 25th October 2026
Provisional Interview Date: 4th November 2026 (although we may hold interviews earlier, depending on the volume of suitable applications received)
We bring people together from different parts of the global Church in mutually enriching conversation and profound encounters.

The client requests no contact from agencies or media sales.
Annual leave: 33 days (plus eight bank holidays)
Benefits:
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva)
- life assurance cover at 3 x annual salary
- health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
- commitment to employee health and wellbeing. We have a Menopause Friendly accreditation and are a Disability Confident employer
Dementia UK is looking for a Digital Marketing Executive to join our Marketing and Communications team on a 12-month maternity cover. This is an exciting opportunity to help deliver high-performing digital campaigns that raise vital funds, grow our reach and engage supporters with Dementia UK’s work.
You will take ownership of paid digital campaigns, from development and launch through to optimisation and reporting. Alongside campaign delivery, you’ll have the opportunity to contribute to our evolving digital engagement strategy, helping shape processes, ways of working and how the digital team collaborates with fundraising and other teams across the charity.
You will develop and manage paid social campaigns, optimise audience targeting and use performance data to improve results. You’ll produce clear, insightful reporting and recommendations, translating campaign performance for stakeholders and helping teams understand what we can learn and apply to future activity.
You’ll have proven experience running paid digital campaigns on Meta, with a good understanding of campaign tracking, optimisation and reporting. You’ll be confident interpreting data and communicating results clearly to non-digital colleagues, with the ability to manage campaigns independently while collaborating effectively across teams. Experience of working within charity fundraising or knowledge of, would be an advantage.
Join Dementia UK at an exciting time for our digital engagement work where you will have the autonomy to deliver impactful campaigns and the opportunity to help shape how we use digital to engage supporters and grow our impact.
Our culture
In addition to offering a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a workplace culture that looks after our people to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation lead and positively contribute to our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Our supportive and nurturing workplace culture has recently earnt us recognition as the Sunday Times Best Place to Work in the non-profit and charities sector 2025 (big organisation).
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives and skills. We celebrate differences and individuality and encourage everyone to feel comfortable being themselves at work.
Dementia UK is a Disability Confident employer.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
The client requests no contact from agencies or media sales.
The General Assembly of Unitarian and Free Christian Churches (GA) is the central charity that supports its member congregations, ministers and societies in England, Scotland and Wales. Its purpose is to promote free and inquiring religion, through inclusive, free-thinking communities that draw on wisdom from all sources, without doctrine or dogma. Our congregations are autonomous and locally led; the GA is not a hierarchical leadership body, but one that supports and leads alongside our members.
As Britain’s religious culture and context has changed, so have Unitarian communities, and the GA is in a process of adapting to best meet these changing needs.
The purpose of this role
This is a new role, created as part of a restructuring of the GA's operational team. The Administrative Coordinator is the human face of the GA's operational work. This is a role for someone who is genuinely energised by working with people - warm, organised, and reliable - and who combines administrative excellence with the wish to maximise the potential of others.
You will provide the day-to-day administrative and coordination support that keeps the GA's work with congregations, ministers, and members running smoothly. You will be the first point of contact for many people who engage with the GA, and your ability to connect - to listen, to follow through, and to make people feel empowered, inspired, and part of something that matters - will shape their experience of the organisation.
We think of this role as needing three things in equal measure: people skills, administrative excellence, and organisational ability. Plenty of people are strong on one or two. We're looking for someone who ideally brings all three but we appreciate that's a bit of a unicorn, so please don't let that put you off applying.
What you’ll be doing
- Congregational and membership administration - Serve as a first point of contact for enquiries, maintain accurate membership records, and support engagement across our wider community.
- Congregational support toolkit - Coordinate the production and publication of guidance materials, and host online meetings connecting community members with subject matter experts.
- Ministry and congregational support - Maintain key registers and records, coordinate the annual commitment-to-pay process, and triage our inbox with care and good judgement.
- Events support - Provide coordination support for the Annual Meeting and other GA events, working alongside our freelance events manager on registration, logistics, and communications.
See the attached job description for more details.
What core skills and experience you’ll have
Essential:
- Experience in an administrative or coordination role, ideally in a charity, membership body, or similar organisation
- Experience working with volunteers, congregations, or membership communities — and an understanding of what sustains them
- Strong organisational skills and attention to detail, with the ability to hold multiple threads without losing sight of the people behind them
- Warm, clear written and verbal communication skills, adaptable to different audiences
- Confidence hosting and facilitating online meetings
- Confidence with databases and digital tools, and willingness to develop Salesforce skills
Desirable:
- Familiarity with a CRM database (e.g. Salesforce, CiviCRM)
- Understanding of basic charity governance and administration
Please note: We've listed essentials and desirables in good faith, but we know no one is the finished article. If you bring the right values, approach, and most of the experience, we would love to hear from you.
About the role
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JOB TITLE: Administrative Coordinator
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LOCATION: Office-based hybrid. Minimum 2 days per week in our Central London office (Essex Hall, WC2)
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WORKING HOURS: Full-time 35 hours a week. Part-time applications (min. 4 days a week) considered.
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SALARY: £28,000 - £32,000 per annum depending on experience
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START DATE: ASAP
Our benefits package includes
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30 days holiday, plus English bank holidays
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Workplace pension scheme (7% Employer contribution)
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Staff support budget for personal development and wellbeing
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Membership of financial wellbeing programme (Maji)
Apply for the position of Administrative Coordinator
Please submit a cover letter and CV via the link below to make an application.
In your cover letter, we would like to understand what it is that has drawn you to this role and what it is about the General Assembly’s work that resonates with you. Applications submitted without a cover letter will not be considered.
Please note: Applicants must have the right to work in the UK. We are unable to sponsor visa applications.
The deadline for applications is Thurday 24th September 2026, 23:59 BST.
Our initial first stage interviews will take place on Tuesday 13th October 2026. These interviews will be in person at our Head Office, Essex Hall, in Central London and we will reimburse travel expenses (standard class public transport).
Shortlisted candidates will then be invited to a final video interview taking place week commencing 19th October 2026.
The interview process will include a prepared task, and you'll be given plenty of time in advance to work on it - we want to see your thinking, not test you under pressure.
If you need any reasonable adjustments to support you through the interview process, please just let us know - we're happy to help.
The client requests no contact from agencies or media sales.
Role: Catchment Partnerships Manager
Salary: £39,890 -£42,544 per annum (depending on experience and skill level)
Contract length: Permanent
Location: Remote/ Hybrid – Oxfordshire preferable but open to other locations within catchment area, flexible working.
Responsible to: Programme Manager Catchment Partnerships, or directly to Head of Improving Rivers
About Thames21
Thames21 is an environmental charity which works across London and the Thames Basin to deliver high-impact nature-based solutions to the climate and biodiversity crisis by restoring rivers, whilst also connecting communities to their local green-blue spaces and inspiring long-term stewardship of them.
Diversity at Thames21
Equity, Diversity and Inclusion at Thames21 is key to our success and as such we employ staff from a diverse range of backgrounds, this we feel is key in ensuring that everybody has an equal opportunity and is not treated differently or discriminated against because of their characteristics. We value the voices of our individual employees, and we strive to work in a collaborative, innovative balanced way. The postholder must actively support this.
Purpose of the job
To drive forward Thames21’s ‘Thames Valley’ (broadly Oxfordshire/ Buckinghamshire/ Berkshire) catchment areas programme in line with our 5-year plan and future strategies ensuring appropriate integration across Thames21 and partner organisations. This includes building and sustaining a team to reduce diffuse pollution, increase biodiversity, improve water quality, and support agricultural businesses to deliver environmental improvement works and nature friendly farming practices.
The postholder requires operational experience and knowledge at catchment scale as well as project and people management experience. They will take a strategic overview of the programme and guide our growth in the thematical and geographical area, with a particular focus on the following outcomes.
- Work with 20 farmers each year to reduce diffuse pollution at source and flood risk.
- Offer advice on nature-based solutions and grant funding to farmers and landowners.
- Plant 30,000 trees annually.
- Input and support the achievement of other applicable 5-year plan targets. i.e. River restoration and catchment scale monitoring.
- Increase Thames21 presence in the Thames Valley, identifying opportunities, supporting, and complimenting the work of other NGOs and regional Rivers Trusts.
- Developing up bid initiatives to support our work within communities
The role is a relatively new area of work for Thames21 and may consist of supporting a range of projects and programmes including Catchment Partnerships, Farm Clusters and Natural Flood Management.
Finally, the postholder will take a lead in progressing Thames21’s resilience strategy i.e. working closely with the Fundraising Team, the Catchment Partnership Team, and partner organisations to increase private and public investment to deliver healthy resilient rivers and catchments.
Additional requirements may include supporting other Thames21 projects and funding applications, as the need arises.
Main Duties and Responsibilities
You will oversee and manage the delivery of diverse projects. You will also develop your team’s scope, strategy and action plan in order to grow the team to deliver 5-year plan targets work closely with expert (e.g. statutory bodies, authorities, NGOs and academics) and non-expert (e.g. community groups and volunteers) stakeholders to develop, fund and deliver projects within the catchments, and oversee their management. You will also work closely with the Assistant/ Head of Improving Riversand other members of the Thames21 team to develop funding applications and steer the direction of the catchment areas.
Tasks include:
· Programme Development & Integration
Develop and expand the Thames Valley catchment programme in line with Thames21’s 5-year strategy, ensuring integration with other teams.
· Funding & Financial Management
Secure diverse funding sources and manage project budgets, including financial reporting and cost tracking to meet objectives.
· Project & Risk Management
Lead project delivery, monitor progress, and identify risk mitigation strategies to ensure continued success.
· Team Leadership & Staff Development
Manage and support staff through training, appraisals, workload balancing, and adherence to health and safety requirements.
· Stakeholder Engagement
Build and maintain relationships with internal teams, funding bodies, landowners and other external stakeholders.
· Technical & Farm Advisory Support
Provide farm advice, generate reports (including GIS mapping), and maintain a database of visits and environmental opportunities.
· Catchment-Based Approach Advocacy
Promote and apply catchment-based principles internally and externally in water and land management.
· Health, Safety & Compliance
Ensure compliance with health and safety policies and broader regulatory requirements across all projects.
· Information & Data Management
Maintain accurate documentation and project data systems, supporting transparency and accountability.
· Promotion & Communications
Support production of publicity materials and represent Thames21’s work to broader audiences.
Other Duties
This job description cannot cover every issue or task that may arise within Thames21. At various times the post-holder will be directed to carry out other reasonable duties in support of other Thames21 activities that are consistent with those in this Job Description. For more information, please see the attached Job Description.
This role is ideal for those who:
· Enjoy managing people and projects
· Enjoy working with project partners and other key stakeholders
· Are self-motivated and be happy to research for answers to questions
· Are comfortable working in a flexible role, where change happens and being able to flex with change
· Are comfortable to work across multiple projects
· Are comfortable working at speed
· Are happy to work in a role which comprises both desk work and field work
· Are happy working outside in a waterside environment in a variety of weathers – alone; and/ or with team members, volunteers and professionals
Additional Information
· The post holder must be willing to occasionally work in the evening and at weekends.
· 25 days paid annual leave plus public holidays. In addition, the Thames21 office is closed between Christmas and New Year.
· Thames21 operate a flexitime system of working.
· Thames21 have an ‘Auto Enrol’ Workplace Pension Scheme with NEST.
· 24/7 access to our employee assistance programme.
· Season ticket loan
· Laptop & Mobile phone for company use.
• Opportunity to join IWGB which is a recognised trade union within Thames21
To apply for this position please, email an up-to-date copy of your CV and a covering letter and apply via the Charity Job button.
The closing date for applications is: 5pm, 6 October 2026
Interview dates: Week commencing 19 October 2026 (subject to change)
We appreciate the time you will have taken to apply to this role, and we do appreciate that it is disconcerting when you don’t hear back from a role you have applied for. However, due to the high number of applications we expect to receive, we are unable respond to or give feedback on individual applications, but we do want to be able manage expectations. Therefore, if you do not hear from us within 4 weeks of the closing date, please assume that your application has not been successful on this occasion.
Please advise in your application if you are happy for us to contact you for any future opportunities should they arise, if you are not successful for this position.
No agencies please.
Thames21 aims to improve the quality of life of people in the community by enhancing waterway environments.


Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join us at an exciting time in our journey to improve lives through the sport of boccia and help to lead development of the most inclusive sport in England.
To help us achieve our ambitions, we are looking to recruit a Business Support Manager, to join our small staff team and report to our Head of Operations.
As Business Support Manager, you will play a central part supporting the organisation and ensuring we offer great service and care to the boccia community.
We are looking for people who can make a positive contribution to our charity and use their experience and skills to support our work. The ideal candidate will be passionate about making a real difference and bring new ideas for our processes and services.
Purpose of the role
· To manage assigned business support services within Boccia England, using a strong customer focused approach to achieve operational effectiveness and demonstrate our company values.
Key Accountabilities and Objectives
Administration - Provide a high level of administrative support to the Boccia England team (30% of time to this objective)
· Develop and implement systems and procedures to support the efficient operation of Boccia England and improve the service we offer to members and customers
· Manage the enquires received into Boccia England which includes email, phone and web contacts.
· Provide administrative support to the wider team in areas for events, competitions, and talent.
· Ensure all Boccia England policies are up to date, fit for purpose and compliant with legislation.
· Support compliance with relevant standards including health and safety requirements and data protection in conjunction with the Head of Operations.
· Create a suite of standing operating procedures (SOPs) to support the team and create efficient ways of working and cost savings where appropriate.
Volunteer People Management –Manage and support Boccia England volunteers(30% of time to this objective)
· Effective management of the volunteer community in organising and attending events, competitions and other areas as and when required.
· To include defining clear roles and responsibilities, clear communication; setting appropriate objectives; monitoring and reviewing performance; providing support and guidance and personal/professional development.
· Support and develop inclusive communication strategies in all communication to volunteers
· Collect feedback from the boccia community to identify improvement areas and action these where appropriate.
Commercial shop – Manage the Boccia England shop, deliver high levels of customer satisfaction and achieve income targets (30% of time to this objective)
· Manage the Trading budget to realise a positive contribution to the overall Boccia England budget.
· Manage the shop suppliers and ensure stock levels are appropriate.
· Manage customer experience to achieve high levels of satisfaction and repeat business.
· Complete regular reviews of products and complete market research to identify new items tosell which will benefit the boccia community and generate new income revenue streams.
· Be responsible for the shop website, ensuring it is up to date, maintained and the functionality is maximised.
Boccia England Membership - Manage the existing membership benefits package to ensure all areas are delivered (5% of time to this objective)
· Be a subject matter expert for the Boccia England membership platform.
· Deliver training to new and existing team members to maximise their use of the platform.
· Provide regular reports to the Senior Leadership Team and Board on membership numbers, trends and engagement rates.
· Coordinate the annual membership activities to ensure these are delivered
· Collect membership feedback to report on the current membership offer and manage satisfaction within the membership packages.
· Support the team with initiatives to increase membership numbers and support the retention of existing or lapsed members.
· Input into the annual review of the membership packages to identify improvements and deliver these where appropriate.
Human Resources - Provide administrative support to the Head of Operations in people related work (5% of time to this objective)
· Coordinate wellbeing newsletters and support the team to deliver a calendar of wellbeing initiatives.
· Work with the Head of Operations to support the recruitment of roles across the business, these may be paid, unpaid, volunteer and or self-employed roles.
· Support the administration of tasks, such as safer recruitment processes, onboarding and induction checklists, training needs surveys and plans.
General Requirements
· Manage own workload effectively.
· Be committed to continuous improvement.
· Provide excellent and timely customer service with both internal and external communications.
· Use and share knowledge and expertise to develop Boccia England.
· Be an advocate for Boccia England and the sport of boccia.
· Any other tasks or responsibilities as deemed appropriate by the Head of Operations which commensurate with the responsibilities of the post.
To create positive, engaging and accessible opportunities for physically disabled people to play boccia.
The client requests no contact from agencies or media sales.
Head of Campaigns & Communication
Contract: Permanent
Hours: 35
Location: Hybrid - 2 days per week from Finsbury Park centre
Starting salary:£58,965
Closing date: 30th September 2026
Expected date of interviews: Week Commencing 5th October 2026
Job ref: VA803
Freedom from Torture is the Winner of the Overall Award for Excellence and the top prize for Campaigns and Advocacy at the 2023 Charity Awards.
We have an exciting opportunity to lead our campaigns and communications team, delivering innovative and impactful campaigns in support of Freedom from Torture’s influencing goals to ensure the international ban on torture is upheld and survivors of torture are treated fairly within the UK asylum system.
The Head of Campaigns and Communications is responsible for our brand, marketing, digital, campaigning and media function, delivering impactful messages to influence, harness engagement and support income generation at Freedom from Torture.
About the role
This pivotal role supports Freedom from Torture to reach more people, to highlight the impact of our specialist services for survivors of torture and to engage the public and politicians to support our vision for a world free from torture.
The impactful campaigns and strategic communications that this role oversees will support income growth, media profile and influencing.It will shape how Freedom from Torture communicates, reaching new audiences and lead the development of a multi-year campaign to uphold the torture ban.
Managing a team of digital, media and brand experts, the successful candidate will build a strong network of stakeholder relationships to support success in fundraising and influencing.
About you
You will be an expert communicator and campaign strategist with a deep understanding of developing and delivering audience led campaigns to drive change.You will have a track record of delivering campaign wins and senior experience in strategic communications.You will be an expert in digital led communications and engagement.
You will have a deep interest in human rights and an understanding of the political environment and effective tools to influence.You will thrive in a fast paced environment whilst retaining the ability to remain focused on strategic goals.An excellent people leader, you will have experience in leading multi disciplinary communications and campaigns teams with a focus on creating a supportive culture to enable high performance.
In return, we offer a competitive package, with a generous 30-day annual leave entitlement, and 6% employer pension contribution (minimum 1% employee contribution).
Freedom from Torture is committed to showing the salary for all advertised roles and not negotiating salaries for roles, in light of evidence that this contributes to structural inequality.
Our policy is that all appointments will be at the start of the salary range but successful candidates will have the opportunity to move up the scale over time. The progression up the salary range is reviewed on an annual basis and subject to affordability. For this role, the salary range is £58,965 - £68,399.
To view the Job Description and Person Specification, please click here.
To apply, please provide a CV and fill in the downloadable application form.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We campaign for national and global change, using evidence from our services and survivor voices to protect and promote survivors' rights and hold torturing states to account. We are proud to play a significant role in the global anti-torture movement. Survivors, active and empowered, are at the centre of all of our work.
Freedom from Torture is committed to its responsibilities under safeguarding, and expects all staff and volunteers to share this commitment. This post is subject to a satisfactorystandard DBS disclosure, as well as a need for full employment history and up to date employment references.
Freedom from Torture is an equal opportunity employer. People with lived experience of torture or asylum, from Black, Asian and minority ethnic backgrounds, LGBTQIA+ individuals and people with disabilities are strongly encouraged to apply.
We reserve the right to close the vacancy early if we receive a high volume of applications.
No agencies please.
The client requests no contact from agencies or media sales.
About Arthritis Action
Arthritis Action is the UK charity giving hands-on, practical help to improve the quality of life of people affected by arthritis. We offer an integrated self-management approach, which looks at both the physical and mental health impact of living with arthritis. We support people living with musculoskeletal conditions through healthy eating advice, mental health resources, pain management techniques, Online Groups, employment support, and exercise advice and resources.
We are looking for a Community and Events Fundraising Manager to lead Arthritis Action’s community and events fundraising programme, growing income and supporter engagement through innovative campaigns, challenge events, community partnerships and excellent stewardship. The role will identify new opportunities, build long-term relationships with supporters and community groups, and use data and insight to maximise participation, income and impact.
Purpose
This is a varied and rewarding fundraising management role, focused on developing and delivering an ambitious community and events fundraising programme that generates sustainable income, increases awareness of our work and builds long-term supporter relationships.
You will lead the development of community fundraising, supporting and inspiring individuals, families and community groups to raise funds for Arthritis Action.
Working collaboratively with colleagues across the Fundraising, Communications and Services Teams, you will help maximise fundraising income, increase engagement and ensure our supporters receive outstanding stewardship.
Key Responsibilities – the role will include but not be limited to:
- Lead the community and events fundraising programme, developing and delivering an ambitious annual programme that grows income, participation and supporter engagement.
- Develop and diversify income streams across community fundraising, challenge events, sponsored activities, individual fundraising and third-party events.
- Build strong relationships with community fundraisers and supporters, providing excellent stewardship, motivation and ongoing engagement to maximise lifetime value.
- Identify and develop new fundraising opportunities, including local community groups, schools, clubs, businesses and networks aligned with Arthritis Action’s mission.
- Develop compelling fundraising propositions and supporter materials that inspire individuals and communities to raise funds and champion Arthritis Action.
- Work closely with the Communications Team to promote events, tell powerful supporter stories and increase awareness, engagement and fundraising reach.
- Develop excellent supporter journeys, from initial recruitment and onboarding through to stewardship, recognition and re-engagement, using data and insight to improve retention.
- Measure and evaluate fundraising activity, reporting on income, participation, return on investment and supporter engagement, and using insights to continually improve performance.
- Collaborate across the organisation to ensure community and events fundraising supports Arthritis Action’s wider strategic objectives and increases engagement with people affected by arthritis.
- Representing the Charity at networking events to promote fundraising and meet contacts, travelling as appropriate within London and the rest of the UK.
Other Activities
- Ensure all fundraising activity complies with relevant legislation, regulations, safeguarding requirements and Arthritis Action policies.
- Keeping up to date the parts of the CRM and website relevant to community and events fundraising.
- Undertake other tasks relevant to the level of this position within the organisation.
PERSON SPECIFICATION
EXPERIENCE & SKILLS
- A track record in community and events fundraising - Essential
- Experience of building strong relationships and engaging supporters from a wide range of backgrounds - Essential
- Excellent oral and written communication skills including the ability to write in Plain English for a range of audiences - Essential
- Experience of balancing multiple priorities while maintaining excellent attention to detail - Essential
- Experience of monitoring and evaluating fundraising activity, and managing budgets - Essential
- An understanding of, and commitment to, Arthritis Action’s vision, mission, equal opportunities and diversity - Essential
- Database experience - Desirable
ATTRIBUTES
- Excellent interpersonal skills - Essential
- A self-starter, able to work on own initiative where required - Essential
- Enthusiastic team-player with a can-do attitude - Essential
- Able and willing to travel within the UK - Essential
How to apply
Applications should be in the form of a CV with a covering letter explaining your interest in and suitability for the role. Please provide both email and telephone contact information for yourself. Candidates must be eligible to work in the UK. Please note that only short-listed candidates will be contacted.
Applications should be received by 11:59pm on Monday 28 September 2026 at the latest.
Interviews will take place in the London office on Monday 5 October 2026.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert ahead of the deadline should we receive a sufficient number of applications.
Arthritis Action is an equal opportunities employer. We treat employees and job applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion or belief.
Arthritis Action is a UK charity helping people with arthritis to live fuller lives with less pain.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: Remote; able to travel into London easily
Benefits: Flexible working, private healthcare, 35 days annual leave (in addition to bank holidays), £500 contribution towards work laptop
Reporting to: Founder
About the Schools Consent Project
The Schools Consent Project is a charity that sends lawyers into schools to teach 11–18-year-olds aboutconsent and key sexual offences. Education is prevention: by introducing consent-literacy in classrooms, youngpeople grow up making more informed, ethical decisions and are less likely to experience – or perpetrate –sexual violence in later life.
As we continue to scale, we are seeking an ambitious and proactive Fundraising & Partnerships Manager to helpsecure the resources and relationships that will enable us to reach more young people across the UK.
Role Summary
Reporting to the Founder, the Fundraising & Partnerships Manager will lead the charity’s fundraising andpartnership development activity across a range of income streams, including trusts and foundations, corporate partnerships, major donors and individual giving.
This is a hands-on role with significant autonomy. As the charity’s sole designated fundraising professional, youwill work closely with the Founder, who remains actively involved in fundraising, strategic relationships andexternal engagement.
Key Responsibilities
Fundraising & Income Generation
•Work with the Founder to develop and deliver the charity’s fundraising strategy.
•Build and manage a pipeline of funding opportunities across trusts, foundations, companies and individual supporters.
•Monitor fundraising performance and report on progress against targets.
Trusts & Foundations
•Research and target prospective funders.
•Prepare high-quality funding applications and reports.
•Manage funder relationships.
Corporate Partnerships
•Help manage our relationships with existing corporate partners.
•Identify and develop relationships with new corporate partners.
•Help plan and run corporate partnership touchpoints throughout the year.
Individual Giving & Major Donors
•Support the cultivation and stewardship of individual donors.
•Help plan and run donor touchpoints throughout the year.
Partnerships & External Relations
•Build relationships with brands and organisations aligned with the charity’s mission.
•Represent the charity at meetings, events and networking opportunities.
Fundraising Operations
•Maintain accurate fundraising records and data.
•Ensure compliance with fundraising regulations and best practice.
•Draft fundraising materials, impact reports and donor communications.
•Support the Founder and Director in reporting on fundraising to the Board.
Person Specification
Essential
•Experience of successful fundraising within the charity sector.
•A track record of securing income through multiple fundraising streams.
•Excellent written communication and proposal-writing skills.
•Strong relationship-building skills.
•Ability to work independently and manage multiple priorities.
•Strong organisational skills and attention to detail.
•Commitment to the mission and values of the Schools Consent Project.
Desirable
•Experience working within a small charity.
•Familiarity with fundraising CRM systems
Safeguarding and Equality
The Schools Consent Project is committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
We are an equal opportunities employer and welcome applications from candidates of all backgrounds.
We ask applicants to draft their applications without using AI (save for checking spelling or grammar), so that we can get a real sense of your suitability for the role.
The client requests no contact from agencies or media sales.
Crisis is the national charity for people experiencing homelessness. We believe everyone should have the foundation of a safe, affordable home.
Location: Hybrid from our London office, E1, with the requirement to travel as needed. We are open to a range of flexible working options, in line with Crisis' Hybrid Working Policy.
Contract: Permanent
About the role
This is an exciting opportunity to lead the delivery of high-quality stewardship and donor engagement for some of Crisis' most committed supporters. As Stewardship Manager, you will ensure high-value donors receive meaningful, timely and supporter-centred communications and experiences that build trust, confidence and long-term support for our mission.
You will also lead and develop a small stewardship team, driving excellent delivery, strong processes and effective use of CRM and engagement systems. This is a highly collaborative role that combines people management, project delivery and supporter-focused thinking.
Your experience
We are very open to hearing from a range of candidates with different backgrounds. You may be:
- A Stewardship Manager, Donor Relations Manager or Donor Experience Manager, leading supporter engagement, reporting and stewardship programmes for major donors, trusts or corporate partners.
- A Major Giving, Philanthropy or Trusts fundraiser who enjoys donor engagement who wants to specialise in supporter experience.
- A fundraising operations or supporter engagement professional with experience coordinating communications, events and donor journeys across complex stakeholder groups.
About you
- You have experience delivering donor stewardship, supporter engagement or relationship management activity in a high value fundraising environment, preferably across multiple high value fundraising types such as trusts, philanthropy and partnerships.
- You are skilled at managing multiple projects and deadlines while maintaining high standards of quality and accuracy.
- You can translate impact, financial or programme information into engaging communications for external audiences.
- You have experience managing or supervising staff and supporting teams to deliver excellent results.
- You are a strong collaborator who can build effective relationships with stakeholders across an organisation.
- Above all, you are motivated by Crisis' mission and values and want to help end homelessness for good
Please see the full Job Pack for a complete list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices and experiences we can bring to this work, the better.
We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services and building a supportive community. We'll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
- A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
- Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
- Pension scheme with an employer contribution of 8.5%.
- 28 days' annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days' leave.
- Enhanced maternity, paternity, shared parental and adoption pay.
- Flexible working around the core hours 10am to 4pm.
- Wellbeing Leave to be used flexibly.
- And more! (Full list of benefits available on the Crisis website.)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity and inclusion. We do not ask for CVs. Instead, we ask you to complete the work history section and answer the screening questions so we can assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 27th September at 23:59
Interview process: Two panel interviews with competency and values-based questions.
Interview date and location: Teams (online), week commencing 5th October.
AI in Job Applications
We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences.
Accessibility
We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Talent Acquisition team via our website and they will be will be happy can help.
For more information about our work please visit our website.
Registered Charity Numbers: E&W1082947, SC040094.
The client requests no contact from agencies or media sales.
Supporter Care Advisor
Contract type: Permanent, Full time, 35 hours per week
Location: London, UK
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £29,470 per year with excellent benefits
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
The Supporter Care Team have great conversations with both current and potential supporters to build engagement and support. Through delivering a wonderful experience for our supporters this builds long term loyalty crucial to our fundraising strategy.
About the role
As one of our Supporter Care Advisors, you will deliver an exceptional supporter experience, and work closely with fundraising teams to drive sustainable change.
In this role, you will:
- Be the first point of contact and build relationships with current and existing supporters
- Engage, inspire and motivate people to support WaterAid for the long term over phone, email, post and social media
- Support a programme of outbound calling and stewardship to engage those supporting WaterAid through organised or their own fundraising events
- Ensure all requests for information or resources are accurately fulfilled and recorded
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Proven experience of excellent customer/supporter service skills, demonstrating empathy, understanding and enthusiasm to support a wide variety of queries
- Proven ability of writing upbeat and engaging communications
- Proven ability to build great personal conversations and truly engage with the public – over phone, email and post
- Self-motivated with the ability to take initiative and identify areas for improvement – proactive data issue identification and problem-solving abilities
Although not essential, we’d prefer you to have:
- Previous experience in a front-line supporter/customer care role in a similar supporter/customer service environment
- An empathy with overseas development issues
Closing date: Applications close 12:00 PM UKtime on Monday 28 September. Interviews are expected to take place week commencing 5 October.
How to apply: Click Apply to upload your CV only and Cover Letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5days’ annual leave
- Employer pension contribution up to 10%
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.
These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.



Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
About us
The Alliance for Youth Justice is an alliance of more than 70 non-profit organisations advocating with and for children to drive positive change in youth justice across England and Wales. We mobilise our members’ frontline expertise, children’s lived experience, and evidence from research to champion a child-centred, rights-based and trauma-informed system that treats contact with the justice system as a sign of unmet need and systemic failure, prioritises support over criminalisation and gives every child the opportunity to thrive.
We're widely recognised as the most influential group campaigning for improvements to the system, with trusted access to decision makers, working towards three goals: keeping children safe from the youth justice system through prevention and diversion; racial justice across the system; and custody as a last resort for children.
About the role
Following the launch of our new strategic approach, our Influencing Manager will lead the development and delivery of AYJ's influencing, policy, public affairs and campaigning work to shift policy, legislation, practice and public narratives.
Campaigning, policy and public affairs (70%) — lead our influencing strategy alongside the CEO, spot opportunities for systemic change, develop evidence-driven policy positions and briefings, and build relationships with members, politicians, civil servants and stakeholders.
Strategic communications (30%) — ensure the reach of our influencing, write high-impact influencing content for our digital channels, and act as first point of contact for media enquiries.
Anti-opressive, anti-racist practice and youth voice run through everything, including involving children and young people with lived experience safely and meaningfully in our work.
About you
You have a proven track record of influencing for systemic change through policy, public affairs, communications or campaigning within a voluntary sector organisation or coalition, and know how to turn complex policy and research into compelling written communications for varied audiences. You have a thorough understanding of the political environment and Parliament, strong relationship-building skills, and excellent project management. You bring a genuine interest in youth justice and the issues facing children in England and Wales, alongside a personal commitment to anti-racism, social justice and child rights.
Why join us
We're a small team of three punching well above our weight, with real scope to shape how we work and few layers of hierarchy. We offer flexible, trust-based home working (within core hours), plus 25 days' leave (pro rata), Christmas office closure, and a 5% employer pension contribution.
We encourage applications from historically marginalised groups even if you don't meet every requirement, and we do not use criminal records to exclude candidates.
Please download the reruitment pack to find out more and read the full job description and person specification.
Please provide a CV and covering letter setting out how your skills and experience match the person specification.
PWSA UK is looking for a relationship-focused fundraiser to grow income from major donors, corporates, trusts and foundations, including pharmaceutical companies. This new role will help build lasting supporter relationships and secure significant gifts that make a meaningful difference for people with Prader-Willi syndrome and their families.
About the role
This is a new role and you will identify, cultivate, solicit and steward prospective and existing supporters, developing tailored communications, proposals and engagement opportunities that connect donors’ interests with PWSA UK’s mission. Working with colleagues, trustees and volunteers, you will manage relationships, support donor meetings and events, and maintain accurate donor records and pipeline information.
• Build and manage a portfolio of prospective and existing major donors.
• Research and identify new supporters and relationship opportunities.
• Develop persuasive proposals, cases for support and donor communications.
• Support cultivation, stewardship, meetings, visits and events.
• Keep accurate records, forecasts and pipeline reports.
About you
You will be an excellent communicator, careful researcher and organised relationship manager, with experience in major giving, corporate fundraising, or trusts and foundations. You will be confident working with donors and senior stakeholders, handle sensitive information with discretion, and share PWSA UK’s commitment to supporting people with Prader-Willi syndrome.
Why join us?
This is an opportunity to shape a new fundraising role within a specialist charity and help grow high-value support for PWSA UK’s work.
Please contact PWSA UK via our website for an informal discussion if you are interested in the job and to find out more about the work of the charity
Every person with PWS community has access to high quality care, opportunity and support to overcome the challenges of PWS



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are seeking an experienced and dynamic Shop Manager to oversee the daily operations of our RSPCA Surrey East charity shop in Redhill.
You will take full day-to-day ownership of the store, driving retail sales, recruiting and inspiring volunteers, and leading community engagement to generate vital funds for local animal welfare.
Key Tasks/Job Description
Shop Operations
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Manage all aspects of the charity shop, including staff and volunteer management, stock management, merchandising, and financial procedures.
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To meet the agreed sales targets and ensure that direct costs are kept to a minimum
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Ensure that the shop and window presentation standards meet our Branch vision, including the rotation of goods, window displays and promotional activities
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Ensure the appropriate standards of cleanliness are maintained throughout the shop
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Be proactive in the generation of donated stock, managing stock collection efficiently and effectively in accordance with Branch & Society guidelines
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Ensure trading hours are strictly adhered to
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Process donated stock to the agreed standards and timescale
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Ensure all financial management, cash handling, daily banking and security procedures are followed
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Ensure all relevant administration is completed within the agreed timescales
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Manage the sales and administration of any bought-in (i.e. new) goods
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Manage the sale of goods online.
Property
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Assume overall responsibility for the shop premises, including key holding
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Ensure compliance with the branch’s health and safety policy (including fire safety, risk assessments and security procedures) and relevant legislation
People/Line Management
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Recruit, train, manage and support staff & volunteers while adhering to the agreed Branch standards, policies and relevant legal legislation
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Complete annual appraisals, including the setting of targets for shop staff within the agreed timescales, and conduct regular one-to-one review meetings with staff
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Ensure that the level of volunteers is sufficient to operate an effective charity shop operation
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Complete relevant training for volunteers and ensure volunteers feel included and motivated
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Ensure that appropriate HR policies and procedures are adhered to in compliance with the relevant employment legislation and branch employment policies and procedures, seeking guidance from the Branch Manager as required
General
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Actively promote all Branch & Society initiatives and campaigns to promote awareness of the charity
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Ensure high levels of customer service are maintained
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Build and develop positive internal and external relationships to ensure maximum income for the charity
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Promote the shop in the local area using all available promotional opportunities (subject to any Branch rules for communication with the media)
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To carry out such other tasks as directed by the Branch Manager
Branch Policies
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Adhere to the Branch’s charitable objectives.
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Fully comply with RSPCA Surrey East Branch’s procedures, ensuring these are carried out in relation to the post.
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To be an ambassador for the Branch and professionally represent the Charity at all times.
Health And Safety
While at work, all staff are required to:
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Take care of their own health and safety and that of others who may be affected by their acts and omissions.
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Co-operate with Branch health and safety policies and procedures.
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Ensure, so far as is reasonably practicable, the health, safety and well-being of their staff, volunteers and others who may be affected by branch activities
Knowledge, skill and experience
______________________________________________________________
EDUCATION & TRAINING
Essential
- Good general level of education, at least to GCSE standard or equivalent
Desirable
- Retail management qualification
EXPERIENCE
Essential
- Comprehensive retail management experience
- Proven line management experience
- Experience of managing budgets and accounts
- Experience of handling difficult people management issues
- Experience of cash handling and financial management procedures (including completion of sales records)
Desirable
- Charity retail management experience
- Fashion retail experience
- Experience of recruiting and working with groups of volunteers
- Training, coaching and mentoring skills
SKILLS AND COMPETENCIES
Essential
- Excellent communication skills both written and oral
- Excellent organisational skills, with an ability to follow procedures and pay attention to detail.
- Computer literate
- Ability to motivate and influence others
- Ability to prioritise workload, balancing competing demands
- Ability to meet tight deadlines
- Knowledge of health and safety legislation
Desirable
- Understanding of charity law
PERSONAL QUALITIES
Essential
- Sympathy with the RSPCA’s aims and policies
- A proven leader with drive and enthusiasm
- Calm under pressure
- Resilient in the face of setbacks
- Ability to relate well to people from all backgrounds
- Honest, trustworthy and reliable
Desirable
- Ability to be flexible when working with volunteers, willing to seek compromise rather than the “perfect solution”
- Willingness to learn and acquire new skills through training and development
SPECIAL CIRCUMSTANCES
Essential
- Willing and able to work longer than the contracted hours on occasion, when the job demands
Desirable
- Full valid UK Driving licence
_____________________________________________________________
Additional Duties
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To foster the highest standards of performance, discipline, honesty, and integrity from Branch staff and volunteers.
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To maintain and cultivate a culture where everyone is valued, respected and equipped to do their job.
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To carry out such additional or other duties of a reasonable nature as directed by the Branch Manager from time to time, in consultation with the post holder, to meet the needs of the Branch.
Review
The main responsibilities of this job will be reviewed on a regular basis in conjunction with the post holder to comply with agreed Branch Strategies and operational needs.
Job Context
The Branch Shop Manager plays an important role in driving the performance of the charity shop and guiding staff and volunteers to meet the shop’s targets.
The client requests no contact from agencies or media sales.
