Community project manager jobs

OCVA is looking for an organised, proactive, and friendly Administrator to join our team on a maternity cover basis. This is a varied and people-focused role that plays a key part in keeping our organisation running smoothly and supporting colleagues, trustees, and partners.

You will often be the first point of contact for OCVA, managing enquiries through our phone line and inbox, processing post, and helping ensure our office and shared workspace operate effectively and safely. You will also provide administrative support to the CEO and Board of Trustees, including scheduling meetings and circulating paperwork.

The role includes supporting our programme of online and in-person training, working closely with colleagues to schedule sessions, manage registrations and payments, and ensure events run smoothly. As a small charity with a wide-ranging brief, you will be fully integrated into the team and gain a strong understanding of our work, values, and impact across Oxfordshire’s voluntary and community sector.

This maternity cover post offers the opportunity to make a meaningful contribution, develop your skills, and work collaboratively in a supportive, purpose-driven organisation.

Join us in expanding the Young Carers in Schools (YCiS) programme across England as part of the Fair Futures for Young Carers initiative. We're increasing our outreach and closely tracking outcomes to drive continuous improvement and innovation in how young carers are identified and supported.

We're looking for a Programme Officer with a strong commitment to equality, diversity and inclusion, ensuring the programme reaches underrepresented groups and champions these values in every activity.

As the postholder you will:

· Build strong relationships with delivery partners, local authorities and education networks.

· Represent the programme at national and regional levels, helping to increase its visibility and impact.

· Boost outreach, training and support to schools and stakeholders

Please download the attached recruitment pack to find out more. 

Join us in shaping the new Fair Futures for Young Carers programme in Scotland, as we build a national schools‑focused initiative and lay the foundations for sustainable young carer support across the country.

Carers' Trust are looking for a Programme Officer with a strong commitment to equality, diversity and inclusion, ensuring young carers are at the heart of programme design and development.

As the postholder you will:

· Build strong partnerships with schools, carer services and young carers.

· Lead programme promotion, training and events and represent the Fair Futures programme across Scotland.

· Gather insights and data to support ongoing development, evaluation and wider systems‑change.

At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution and ensuring that every interaction with Starlight is positive, personal and professional.

The Supporter Care Administrator plays an important role in supporting the delivery of excellent supporter care across all areas of fundraising and marketing. This role is ideal for someone who enjoys working with people, is highly organised with excellent attention to detail, and wants to develop their experience within fundraising and the charity sector.

You’ll enjoy communicating with supporters, taking time to understand their needs and helping them feel valued and appreciated. You’ll also take pride in supporting Starlight’s reputation for warm, responsive and efficient supporter care, while following clear processes to ensure donations and supporter data are handled accurately and securely.

Working closely with the Supporter Care Coordinator you will gain hands-on experience of supporter care, income processing and general fundraising administration, across a range of fundraising activities, including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations.

Endometriosis UK is the leading UK charity supporting those living with endometriosis. Formed in 1981, we offer information and support, for example through our website, information leaflets and webinars, and via our local support groups, Helplines and online forum.  As well as directly supporting those with endometriosis, we work to raise awareness of endometriosis amongst healthcare professionals, the public and the media; lobby for improved diagnosis, treatment and management; and support research. We have a big job to do and ambitious plans.

This role sits at the heart of Endometriosis UK working closely with the Community Engagement and Volunteer Manager, Support and Information Administrator and our Volunteer Coordinators based in England and Wales to facilitate the delivery of our support services through our network of volunteers.

At Endometriosis UK, our team of close to 200 trained volunteers are at the very heart of what we do. The empathy, generosity and commitment of our volunteers enables us to run all our support services, ensuring we can help and support all those affected by endometriosis.

The Scottish Development Coordinator plays a key role in ensuring we support and grow a thriving volunteer network, this involves working with the team to recruit, mobilise and inspire volunteers in their chosen roles. The Scottish Development Coordinator will ensure volunteers are supported at every stage of their journey to ensure those accessing our support services are well supported whilst ensuring the volunteer contributions are recognised and their achievements celebrated.

The post holder will help to expand our reach in Scotland to help raise the charity’s profile and ensure we are delivering vital supportive services to everyone affected by in Scotland this includes work with the wider team to develop exciting new projects to achieve our ambitious goals.

Closing date for applications: 10am Wednesday 11th February 2026 

Interview dates: The interview process will consist of 2 stages. Initial interview will take place online week commencing 23rd February followed by a second-round interview in person.

Location: Home-based in Scotland 

South East London Mind’s award-winning Mindful Mums Programme aims to build resilience and prevent pregnant and new mums from developing mental health problems during the perinatal period (pregnancy up to 1 year). This year marks the service’s 10-year anniversary, supporting over 4,000 parents across South East London.

Our peer support volunteers are at the heart of what we do, helping us to deliver weekly wellbeing groups, walking groups and one-to-one befriending for new mothers and birthing people. Their dedication makes a real difference, and we are committed to supporting them every step of the way.

We are seeking a proactive Senior Peer Support Coordinator to lead on the provision of a high-quality peer support volunteer programme for over 50 volunteers. This role is responsible for all aspects of the volunteer life cycle, from marketing and recruitment, delivery of induction training on perinatal mental health and psychoeducational tools used within Mindful Mums, through to reflective supervision, delivering our CPD programme and finding the right role for each volunteer within the service. 

You will work alongside Senior Project Coordinators and the Service Manager to ensure we deliver on our targets, supporting with programming our wellbeing groups and one-to-one befriending. You will be a skilled people manager and effective communicator, responsible for the line management of staff and ensuring the service is represented at stakeholder and partner community events. You will be a confident facilitator, as some group delivery will be expected.

Like us, you will be passionate and knowledgeable about the role of peer support within recovery-focused perinatal mental health and the NHS Competence Framework for Mental Health Peer Support Workers. You will be experienced in supporting volunteers, providing supervision and acting as a mentor in their professional development. You will be highly organised with experience of project management in a target-driven environment.  An ability to work independently but collaboratively, to be proactive and highly organised is essential for this role.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 8th February (11:59pm)

Likely interview date: Tuesday 24th February

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

We are looking for someone who is all about people, purpose and making things happen.

Do you enjoy big goals, meaningful work and great conversations?

Do you love connecting with people and turning shared values into real action?

Do you want to make a real impact for young people, supporting them to thrive?

At 224 Youth Zone, we’re on a mission to change the future for young people in South Bristol. We need someone to lead the way in building a strong network of supporters who believe in that mission. You’ll quickly learn our story, meet the team, and understand the impact Youth Zones have. Then, you’ll get out there meeting individuals, businesses and community leaders across Bristol and beyond showing them how they can be part of something special. Our Founder Patron campaign is already underway, and you will play a key role in driving it forward in the lead up to our grand opening this year. You’ll build important relationships and secure long term support for 224 Youth Zone. When we open, your focus will shift to keeping those relationships strong, helping first time supporters become lifelong partners through thoughtful and creative engagement. You will also lead the way in growing our wider support base, finding new ways for businesses and individuals to get involved and give back.

Premises Officer/Maintenance Person – Oasis St Martin’s Village

Fixed Term 1 Year Contract, full-time post, 40 hours per week (1 FTE), inclusive of breaks 

Working Pattern: Some shift work may be required (across 7.30am until 9pm)

Salary:  £30,766 per annum (including London Weighting)

Premises Officer/Maintenance Person – Oasis St Martin’s Village

Oasis’ mission is to build stronger communities. Oasis St Martins Village is a new and exciting project, working in partnership with other organisations in an integrated way, to provide opportunity and pathways for children and young people.

Our vision is to transform the life-chances of children, who are struggling in or not coping with mainstream education, by offering them and their families support and opportunity.

Our work is based around the principle that “it takes a village to raise a child”.

This role will help deliver the Oasis St Martins Village aims and mission by ensuring the provision of an efficient and effective site and facilities service, aligned with the ethos and values of Oasis St Martin’s Village.

What will you do?

This newly formed role will be embedded within the site management team. To be successful in this role, applicants will be required to:

• Assist the Senior Premises Officer with maintenance tasks as required to ensure a safe and effective working environment. Must be able perform basic repairs (plumbing, carpentry, painting, changing locks etc.)
• Assist with water testing, testing of alarms and other routine tasks as directed.
• Set and un-set the site alarm systems when required.
• Assist with the opening and closing, unlocking and locking of the site gates and buildings, including evening and weekend use.
• Be responsible for the security of the site when on duty including the locking of all doors and windows.
• Assist the events manager with delivery of events, particularly during evenings and weekends.
• Assist with the cleaning of the site as and when needed.
• Assist with room setup and moving of furniture safely. This includes preparing spaces to host events and functions, packing down and cleaning afterwards. And to service ongoing regular lettings.

What will you get in return?

• A network of peers and partners all sharing the same vision and an environment set up to ensure everyone is supported and included.
• A package of reward that includes a 7% employer contribution pension scheme, annual leave allowance starting at 25 days (plus Bank Holidays) increasing over time, eligibility to join the Green Commute cycle to work scheme and cash benefit health plan.
• Be part of an international network of Oasis charities offering opportunities to develop your career in new directions and locations.

To apply, please send your CV and a Supporting Statement (no more than two A4 pages) to the email address provided on our website or via Charity Jobs.

Please expand on your CV to tell us about relevant skills, experience and qualifications you have that relate to the job description and person specification.

We will review applications on a rolling basis and reserve the right to close the advert if we identify suitable candidates. To avoid disappointment, please submit your application as soon as possible.

We actively encourage applications from people of all ethnic backgrounds and underrepresented groups. If you require any assistance to overcome potential barriers during the recruitment process, please let us know. 

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos.  We are committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1026487

Women’s Homelessness Lead (12 months maternity cover)

Location: Exeter
Salary: £34,000 - £41,000 per annum (depending on experience)
Hours: Full-time (some flexibility with hybrid working)

Are you ready to make a lasting impact in the lives of women experiencing homelessness? Do you have a heart for social justice, a knack for building partnerships, and a passion for creating safe, supportive spaces? If so, Keychange Charity invites you to join us as our Women’s Homelessness Lead in Exeter for a 12 month contract.

About Us

At Keychange, we’ve been supporting women in vulnerable situations for over 100 years. Rooted in Christian values, our work is grounded in the belief that every person deserves fullness of life, community, and unconditional love. Our Women’s Homelessness Service in Exeter is a specialist 5-bed accommodation, offering not just a roof, but holistic, person-centred support that addresses trauma, health, wellbeing, education, and employment.

About the Role

This exciting role combines service delivery, strategic leadership, and community partnership building. As our Women’s Homelessness Lead, you’ll:

• Provide personalised, trauma-informed keyworking to a small caseload of women, empowering them to achieve personal goals and move toward independence.

• Develop strong partnerships with churches, local charities, housing providers, and funders to create wrap-around support for residents.

• Design and refine the service model, ensuring it remains co-produced, high-quality, and responsive to the unique needs of homeless women.

• Lead housing management and safety protocols, ensuring a clean, safe, and welcoming environment.

• Represent Keychange in the wider community, promoting our mission and developing opportunities for future service delivery.

 Essential Criteria

• Substantial experience supporting women experiencing homelessness or disadvantage

• Deep understanding of the unique challenges homeless women face

• Proven ability to build partnerships with churches, charities, and local authorities

• Excellent communication skills, both verbal and written

• Strong understanding of church networks and Christian community engagement

Desirable Criteria

• Experience in accommodation-based service delivery

• Existing relationships with VCSE organisations or churches in Exeter

Occupational Requirement

This post is subject to an Occupational Requirement (OR) under Schedule 9, Part 1, Paragraph 1 of the Equality Act 2010 that the post-holder must be a woman. Our aim is to provide a safe, private and comfortable environment for women affected by homelessness. This requirement is necessary and proportionate in light of the responsibilities of the role, which include:

• Providing keyworker support to at-risk female service users

• Maintaining the cleanliness, health, and safety of bedsits occupied exclusively by women

• Engaging in discussions on personal topics including trauma recovery, health and wellbeing, domestic abuse, and relationships support

Why Join Keychange?

• Competitive salary: £34,000 - £41,000 per annum (depending on experience)

• Generous leave: 25 days annual leave plus bank holidays

• Hybrid working: Some flexibility, with regular site/community days

• Employee assistance programme and life insurance

• Contributory pension scheme with matched employer contribution

• Personalised development: Tailored learning and growth opportunities

• A vibrant and supportive team environment

How to Apply

Please send us:

1. A cover letter sharing your story and how you meet the essential and desirable criteria

2. An up-to-date CV, focusing on your relevant experience

Closing Date: 13th February 2026
Interviews will take place: w/c 23rd February 2026
Starting Date: 9th March 2026

Project Officer - various networks
£28,304 - £30,886 pa, plus excellent benefits
London (including flexible working) 

The College Centre for Quality Improvement (CCQI) works with mental health services to assess and improve the quality of care they provide. We work with more than 90% of mental health service providers in the UK and focus on four key areas: quality networks, accreditation, national clinical audits, and research and evaluation.

Visit our website to find out more about The College Centre for Quality Improvement. 

This is an exciting opportunity for someone looking for a career in quality improvement or health service development. You will work in a dynamic team supporting a national network(s) of front-line mental health services, interacting with clinicians, patients, and their carers to improve these services.

We are currently recruiting for the following networks:

· QNFMHS/QNPMHS/QNPICU - Quality Network for Forensic Mental Health Services, Quality Network for Prison Mental Health Services, Quality Network for Psychiatric Intensive Care Units

· PLAN/QN-CRHTT - Psychiatric Liaison Accreditation Network and Quality Network for Crisis Resolution and Home Treatment Teams

· PQN - Perinatal Quality Network (fixed term contract until 11 December 2026)

· ECTAS - Electroconvulsive Therapy Accreditation Service

· QNWA – Quality Network for Working Age Adult Wards

· QNCC – Quality Network for Community CAMHS

· QNIC – Quality Network for Inpatient CAMHS

· QED – Quality Network for Eating Disorders

The successful candidate will oversee data collection from clinical services to benchmark against quality standards, arrange and attend face-to-face and/or virtual visits to mental health services across the UK, organise events and deliver training as well as writing reports and other administrative tasks.

All applicants will be considered for all networks, unless stated otherwise in their applications. If you have any preference for any of the mentioned networks, please mention it in your application.

The College values a diverse workforce and welcomes applications from all sections of the community, reflecting the population it serves.

We are committed to building and maintaining an inclusive and supportive culture, a place where we can all be ourselves and succeed on merit. We aim to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

We will provide appropriate reasonable adjustments for candidates who may have a disability.

We only recruit the best and in return for your commitment the College offers an attractive salary and benefits.

We operate a hybrid working model of onsite and working from home/remote, which helps to ensure a flexible work life balance.

We welcome applications from all sections of the Community. 

The Royal College of Psychiatrists is the professional membership body for psychiatrists and promotes excellent care for people with mental illness. It has 19,000 members and engages with government and the media as the leading voice of the UK’s mental health services. The College is a values-based organisation and, in 2019, was named Charity of the Year in the European Diversity Awards.

Closing date: 12 February 2026.
Interviews: 2, 4 and 5 March 2026 (remote).

Sculpt UK: Youth Programme Officer 

Job Title: Bookings Coordinator and Youth Programme Officer  

Salary: £28,860 

Hours: Full time, 37.5 hours 5 days per week 

Contract type: Fixed-term contract until 31 August 2028 

Applications Close: Wednesday 25 February, 23.59 

1. About Sculpt UK 

Sculpt is a UK-based charity with over 20 years’ experience, who support young people to shape their own future. Our vision is that we live in a society where young people can be fulfilled through their education, work and participation in wider society. The need for our work is clear given the increasing problems young people face and their lack of confidence and awareness regarding their journey into the world of work. 

We run a range of bespoke programmes that work directly with young people in conjunction with partners - schools, careers hubs, employers, local government and further/higher education. Sculpt addresses interconnected areas that contribute towards our vision: Employability, Youth Voice and Leadership, and Community Action. We build the skills and experience of young people focusing on the transitions between school, education and work. In particular, we are skilled in tailoring our work to meet the needs of young people in alternative provision and those at risk of not being in employment, education and training.   

What we do and how we do it is also informed by the Sculpt Youth Advisory Board, consisting of young people who meet monthly to advise the Sculpt Board on matters such as the needs of young people, product design and programme impact. In addition, we have a Sculpt Alumni community who contribute to the development of our work. 

In the year 2024-25, we worked with: 

• Over 450 young people  

• 30+ employers and 120 business volunteers 

• 29 schools 

• 4 Careers Hubs 

• 9 London Boroughs 

1. What does the role involve? 

Sculpt UK is hiring a youth programme officer who would deliver our direct intervention work with young people with a focus on skills building around employment through our holistic work experience programmes. Approximately 75% of our work involves working with young people who have SEND or who are at risk of becoming NEET (not in employment, education or training).

Report to: 

Programmes Manager 

Accountable to: 

CEO / Project Funding Bodies 

Key working relationships: 

CEO, Programme Manager, Operations Manager, Youth Programme Officer 

People management: 

None

Operating budget: 

None 

Location: 

Based in our office in central London, with frequent travel across London 

Responsibilities: 

Youth Programme Officer: 

• Adhere to Sculpt UK’s safeguarding practices and procedures at all time  

• Deliver funded programmes focused on youth employability, leadership and youth voice in line with Sculpt UK’s delivery style and ethos 

• Lead on the Futures Unlocked programme delivery – working with 375 students across London on Free School Meals with SEND to run work experience days with a range of employers 

• Engage employers to deliver work experience days 

• Work with other Youth Programme Officers to successfully to deliver projects and support in data collection required for reporting 

• Use their experience and knowledge of the issues affecting young people to tailor the workshops accordingly to age, need and interest 

• Run mock interviews with programme participants 

• Ensure young people complete relevant entry and exit surveys  

• Undertake relevant training associated with Sculpt UK’s work included but not restricted to child protection & safeguarding 

• Contribute toward and keep up to date with Sculpt UK’s internal / external communications platform such as slack, newsletters and social media  

• Engage with Sculpt UK’s Youth Advisory Board members when invited to do so. 

1. Who are we looking for? 

Knowledge, Skills and Experience  

• Exceptional organisational and planning skills 

• Skilled at designing and facilitating workshops and working with young people who have a range of backgrounds and experiences 

• Experience working with young people in an educational or community setting 

• Ideally experience working with SEND young people 

• Confident, self-motivated and with a collaborative mindset  

• Commitment to young people and knowledge of issues affecting their lives  

• Excellent communication, interpersonal skills with the ability to create a safe and non-judgemental space, that allows young people to speak freely 

• Able to adapt and be flexible in workshops to get the best engagement from a range of participants 

• Skilled at facilitating virtual workshops and working with a selection of online portals 

• Capable to maintaining confidentiality and professional boundaries with young people, peers and professionals 

Requirements  

• Hold an enhanced DBS certificate or be willing for us to undertake a check on your behalf 

• Have a recent safeguarding qualification from a recognised provider or be willing to undertake additional training in this area 

• Ability to travel - the role will require you to travel around London when delivering at schools or employers 

• Comply with policies and procedures relating to child protection, confidentiality, data protection and commitment to reporting concerns to an appropriate staff member 

How to Apply  

Once you have applied we will send you a few questions to fill out. 

We will only consider applicants who have submitted a CV, covering letter and answers to the questions in the form. 

Applications close on 25 February, but we reserve the right to close applications early so please do not wait until the last minute if you would like to apply. We aim to conduct interviews in the week commencing 2 March. 

Our client is an Independent Charitable Foundation which supports charities and communities in England & Wales working towards a more just and compassionate society.

We are looking to recruit an accomplished Interim Head of Portfolio Management to strengthen governance and drive meaningful change and impact across this broad and established organisation. This is a senior, influential role for someone who combines technical PPM expertise with excellent leadership and a people-driven approach. This is an exciting time of change to be joining the organisation.

This role is offered as a 6-month fixed term contract, ideally working 2 or 3 days in the London Office, with the remainder flexibly from home.

The role

We have developed a Portfolio and Project Management (PPM) Framework blueprint that sets out our future vision for how projects and programmes will be governed, prioritised and delivered.

The Interim Head of PMO will work with the Interim Chief Operating Officer to establish a Portfolio and Project Management Office (PMO) across the organisation. Using the agreed PPM Framework, the postholder will develop the initial portfolio of projects and programmes and support all staff across the Foundation in the adoption of progamme management methodology.

The role will support prioritisation, decision-making and infrastructure support while developing clear, insightful portfolio-level reporting and dashboards. It will also lead and develop high-performing teams, embedding systems and culture change to help move the organisation towards greater portfolio, programme and project maturity and impact. Equity, Diversity and Inclusion will be at the heart of everything they do.

The person

The successful candidate will be an accomplished Senior PPM professional with a proven track record in complex organisational change environments. They will bring strong stakeholder engagement and influencing skills, will be confident challenging constructively, and comfortable operating at senior leadership and board level. They will combine excellent analytical capability with outstanding written and verbal communication skills and will be a people-focused leader with a strong commitment to development and inclusion. Formal PPM qualifications, experience in the corporate or not-for-profit/ charity sector, change management, PPM systems implementation, coaching or mentoring will all be important for this exciting role.

A proactive and collaborative person with the ability to lead people through extensive culture change, this person will be ready to hit the ground running and deliver on tight deadlines in a calm and organised manner.

As a specialist Recruitment Practice Prospectus are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. Prospectus invest in your journey as a candidate and are committed to supporting you in your application.

The Fundraising Officer will play a key role in the Fundraising and Communications team driving income from Events & Community as well as assisting with wider income generation and supporter care activities.

We are a small but mighy team at Doctors of the World UK. Our vision is of a world in which people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. As well as running medical programmes across the globe we also support people excluded from healthcare in the UK and advocate for their rights. 

Interviews will be held on Friday 20th February.

Location:  London 

Location type:Hybrid

Reporting to:  Director of People and Operations

Annual salary:  £50,000 to £55,000 GBP per annum, depending on experience

Contract type:  Permanent

Working hours:  Full-time, 35 hours a week

Candidate level: Manager

Closing date: Monday 23rd  February, 9:00 am CET

Background

Lumos Foundation works to realise every child’s right to a family by transforming care systems around the world. Our vision is a world in which all children grow up in safe and loving families within supported communities. Founded in 2005 by author J.K. Rowling, Lumos partners with governments, civil society, and young people with lived experience to transform care systems globally and advocate for family-based solutions that help children thrive.

We ensure that families receive the support they need to stay together or reunite, and that children grow up in family-based settings such as foster or kinship care, not institutions. Despite clear evidence of the harms of institutionalisation, more than 5 million children worldwide continue to live in institutions. And a much larger number of children are at risk of family breakdown and separation – those living in poverty, experiencing domestic violence and abuse, and living in countries affected by conflict. We are ambitious for children. In the next 10 years, Lumos will enable 500,000 children in care to return to family-based care and prevent 10 million children from experiencing family breakdown and separation – so that they can thrive in their own families. Working with local, national, and global partners, Lumos supports government-led transformation of childcare systems across Asia, Africa, Europe, the Middle East, and Latin America- driving systemic and sustainable change.

Lumos’ ambition for children is significant and will require the organisation and its partners to work in new ways, with a pace, drive, and urgency that this moment demands, and that children everywhere deserve. Lumos’ success will continue to be based not just on what we do, but on how we do it – our values. We embrace collaboration. We strive for excellence. We show respect. We always care. And we are passionate. We are Lumos.

Purpose of role

Lumos is entering an exciting period of strategic transformation to strengthen our operational foundations, refine our systems, and enhance our capacity to deliver on our mission to realise every child’s right to a family. The Senior Operations Manager plays a pivotal role in building the operational foundations and risk-aware culture needed for success both now and as the organisation prepares for the future.

As a delivery partner to the Director of People & Operations, the Senior Operations Manager leads the implementation of agreed operational priorities, strengthens country office and partner capability, and ensures that operational standards, policies, and practices are consistently embedded across existing and new geographies. The role provides independent oversight and assurance across operational risk, safety, security, and safeguarding, working closely with delivery teams while retaining the authority to challenge, escalate, and inform senior decision-making.

This is a senior, hands-on role for someone who thrives on systems thinking, coordination, and execution, and who is motivated by turning risk awareness, data, and lessons learned into practical organisational improvement that strengthens organisational resilience and impact.

Primary responsibilities

Operational leadership & delivery

• Act as a senior delivery partner to the Director of People & Operations, leading the implementation of agreed operational priorities.
• Coordinate cross-functional operational delivery across Operations, Safeguarding, and Security.
• Deputise for the Director of People & Operations in internal and external forums as appropriate, with delegated authority.

Global safety, security & incident management (focal point)

• Act as Lumos’ organisational focal point for safety, security, and travel risk, coordinating risk management frameworks, systems, and oversight across the organisation.
• Work closely with, and oversee the delivery of, Lumos’ global safety and security consultant(s), ensuring clear scope, quality outputs, and effective follow-through.
• Monitor safety and security incidents across the organisation, ensuring appropriate recording, escalation, follow-up, and learning.
• Coordinate incident response in line with agreed protocols, working closely with country teams and external security specialists.
• Lead lessons-learned processes following incidents and ensure recommendations are embedded into systems, guidance, and practice.
• Support the implementation and monitoring of safety and security standards across country offices and partners.

Safeguarding & PSEA (operational oversight)

• Provide operational oversight and coordination of safeguarding and PSEA frameworks, working closely with specialist safeguarding focal points, leads, and consultants while the recruitment and scoping of a Global Safeguarding Lead is planned across 2026.
• Monitor implementation of safeguarding and PSEA standards, policies, and training across country offices and partners.
• Support incident tracking, information management, and follow-up actions, ensuring confidentiality, proportionality, and appropriate escalation.
• Contribute to organisational learning and continuous improvement in safeguarding practice.

Risk management, contingency & assurance frameworks

• Lead the development, implementation, and refinement of operational risk management and risk assessment frameworks across Lumos.
• Ensure consistent approaches to risk identification, mitigation, escalation, and assurance across countries, partners, and programmes.
• Maintain and monitor operational risk registers, ensuring risks are actively reviewed and managed.
• Coordinate comprehensive contingency planning, crisis protocols, and organisational preparedness.
• Support due diligence and risk assessment processes for partners, vendors, programmes, and new geographies.

Programme, MEAL & risk integration

• Work closely with Programme and MEAL teams to embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring.
• Support the development of proportionate, decision-useful KPIs related to operational risk, duty of care, safety, security, and safeguarding.
• Strengthen alignment between operational risk management and programme assurance and learning processes.

Operational systems, policy tracking & insurance

• Lead the development and improvement of operational systems, trackers, workflow,s and dashboards to strengthen consistency, quality assurance, and organisational insight.
• Maintain and oversee policy trackers across Operations, Safeguarding, and Security, ensuring review cycles, ownership, and implementation are monitored.
• Develop operational reporting, audit, and monitoring mechanisms that complement existing MEAL, programme, and governance systems.
• Support audits and internal reviews by maintaining clear documentation and evidence.
• Ensure strong information management and data protection practices are embedded.
• Oversee coordination of Lumos’ global insurance arrangements (e.g., travel, medical, liability), including renewals, compliance tracking, and liaison with brokers and insurers, under the direction of the Director of People & Operations.

Country office & partner capability building

• Work closely with Country Directors, operational focal points, and partners to embed global operational, safeguarding, and safety/security frameworks locally.
• Support capacity building through guidance, tools, training coordination, and structured follow-up.
• Provide practical support and constructive challenge to strengthen compliance, confidence, and consistency.
• Balance global standards with appropriate local adaptation.

Performance insight, reporting & organisational learning

• Develop and maintain dashboards and reporting that provide visibility on operational risk, safety, security, safeguarding, and organisational readiness.
• Provide clear insight to the Director of People & Operations and Executive Team on trends, incidents, risks, and areas for improvement.
• Support organisational learning through analysis of data, incidents, audits, and reviews.

 Project management & continuous improvement

• Lead or coordinate project management for time-bound operational initiatives
• Identify capacity gaps, monitor progress, and escalate risks.
• Translate lessons learned into updated frameworks, tools, and guidance to support continuous improvement.

Profile

The postholder will:

• Build effective, trusted relationships across Lumos, using strong relational skills to influence, support, and challenge constructively without becoming adversarial.
• Steward a strong, proportionate and risk-aware culture, where operational, safety, security and safeguarding risks are understood, named and managed well.
• Strengthen operational systems and frameworks for monitoring, assurance, and learning across risk, safety, security, and safeguarding.
• Develop clear, decision-useful dashboards and reporting that improve visibility of risk, incidents, readiness, and organisational resilience.
• Build confidence and capability across country offices and partners through guidance, coaching, constructive challenge, and follow-up.
• Advise and guide senior leaders and teams with sound judgement, evidence, and insight, supporting timely and well-informed decision-making.
• Embed operational risk, safety, security, and safeguarding considerations into programme design, delivery, and monitoring, while retaining appropriate independence and assurance
• Translate data, incidents, and lessons learned into practical improvements that strengthen systems, readiness, and organisational impact.

Essential experience

• Demonstrable experience operating at a senior level within operations, risk, safeguarding, security, or organisational assurance functions
• Experience coordinating complex, cross-functional workstreams across multiple teams or locations
• Experience providing oversight, assurance, or quality control
• Experience incident response, escalation, and lessons-learned processes
• Experience building or strengthening systems, frameworks, or organisational infrastructure

Desirable experience

• Experience working within or alongside programme delivery teams.
• Experience in international, multi-country or partnership-based organisations.
• Experience overseeing consultants or specialist providers.

Personal characteristics

• Strong alignment with Lumos’ mission, values, and commitment to duty of care.
• Emotionally and relationally confident, able to build trust and rapport across diverse stakeholders.
• Able to influence, support, and challenge constructively.
• Calm, pragmatic, and thoughtful when dealing with risk, incidents, or sensitive issues.
• Sound judgement in identifying, naming, and escalating risk appropriately.
• Collaborative and credible working with senior leaders, country teams, and partners
• Comfortable operating with independence.
• Resilient and adaptable in evolving or ambiguous organisational contexts.
• Curious and committed to learning and continuous improvement.

Safeguarding statement

Lumos recognises that the rights of safety and security are aligned with its core mission for children, families, and communities. Effective and robust safeguarding sits at the heart of our mission and values, and accordingly, Lumos is committed to ensuring the safety and protection of children and adults at risk in all of its work. We expect all staff, associates, and volunteers to share this commitment. Lumos has a zero-tolerance approach towards all forms of abuse, bullying, harassment, and sexual exploitation. Lumos is a member of The Misconduct Disclosure Scheme and will carefully screen all applicants. Offers of employment are subject to checks and suitable references.

All staff and associates must:

• Carry out all duties with an awareness and understanding of Lumos safeguarding and PSEA requirements
• Ensure work complies with all safeguarding and PSEA policies and procedures
• Ensure that their behaviours and actions support the safeguarding of children, young people, and adults at risk as appropriate.

Equality, diversity, and inclusion statement

Lumos is wholly committed to equality, diversity, and inclusion and against all forms of discrimination.

We are committed to creating and sustaining a positive working environment that encourages, supports, and gives a voice to all, so that we can best support the children we serve.

We must ensure that all staff are equally valued, included, empowered, and respected across the organisation and in everything we do. Lumos is fundamentally built on diverse, multi-national and multicultural teams.

This is something we cherish as a key strength and an integral part of our identity. Our organisation values and celebrates the diversity, culture, and experience of each member of staff, provides equality of care, and support to everyone.

We pledge to listen carefully, to educate ourselves continually, to promote open dialogue, and to seek out and deal with discrimination and prejudice wherever it occurs in Lumos.

· The deadline for applications is Monday 23rd February, 9:00 am CET ·

Upsall International actively promotes equality, diversity, and inclusion. In recruiting candidates, we seek candidates with the proven skills required, irrespective of race, gender, religion or belief, age, disability, or sexual orientation.