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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About this role
The Children’s Book Project is a registered charity that directly tackles inequalities in well-being, self-esteem and educational outcomes in childhood by gifting beautiful, contemporary books to young people with very few books of their own. We have now gifted over two million pre-loved, carefully curated books to children across the UK via schools, foodbanks, prisons and women’s groups, ensuring the relevance and appeal of every book we gift.
Join us as Volunteer Manager and you’ll help transform childhoods through book ownership. In this vital role, you will recruit, inspire and coordinate a diverse team of volunteers across three regional hubs, each team charged with running impactful corporate volunteer events. Your energetic leadership will foster a vibrant community, ensuring effective recruitment, training, and retention. If you thrive in a dynamic environment and are passionate about social impact, this is your opportunity to create a best in class volunteer experience and support our wider goals.
Our Volunteer Manager has a very clear remit: to ensure that each of our book sorting events in Birmingham, Leeds and London is fully staffed by motivated and well trained Team Leaders and Volunteer Coordinators and that our wider volunteering needs (occasional drivers, remote volunteers) are met and supported as required.
They will plan and implement an ongoing programme of recruitment and training that takes into account potential attrition and our expanding needs. They will develop and implement initiatives that show our gratitude for our volunteers. And they will play a key role within the charity helping to measure and convey externally the value we place on a high quality volunteering experience.
To read the full role outline please visit our website and submit your completed application form.
Note that CVs are not accepted. Applications accepted until 24th April.
The Children’s Book Project is a national grassroots charity on a mission to end book poverty.



The client requests no contact from agencies or media sales.
Location: Rotherham
Mentored by: Regional Head
Type of Employment: Full-time
Hours of Work: 40 hours per week
Days of work: Monday-Friday
Pay Level: £48,000
The Really NEET Project is seeking a highly skilled and passionate Special Educational Needs Coordinator to lead & strengthen the quality of our SEND provision across the region.
The SENCo will drive excellence in SEND practice, support staff development, and ensure that statutory responsibilities are fulfilled with professionalism and care.
Working collaboratively with staff, external agencies, families and local authorities, the SENCo will help shape an inclusive environment where every young person can thrive.
Some of the key areas include:
Our Benefits:
What to expect from the recruitment process:
All applications must be submitted by 20th April 2026 with interviews being held the following 2 weeks. All candidates should be notified of the outcome of interviews within 3 working days. (subject to change)
For more information on this role and our organization please visit our website
Please note that we are committed to safeguarding and promoting the welfare of our learners and expect all those who work with us to share this commitment. Successful applicants will need to undertake a DBS Enhanced Clearance check (Disclosure and Barring Service) and complete a Self Disclosure.
Please review the Job Description and Job Pack and complete and return the Application form to Katy Middleton-Groom, the Business Support Lead.
The client requests no contact from agencies or media sales.
Finance Business Partner
London, hybrid working (2 days in the office) £50,000 – £55,000 plus excellent benefits
Looking for a role where you can genuinely influence decisions rather than just report the numbers? Want to work somewhere that values collaboration, flexibility, and gives you exposure across a wide range of finance activities? Keen to step into a position where you can build strong relationships and really see the impact of your work?
This is a brilliant opportunity to join a well-known, purpose-driven organisation at an exciting time of change. Following a recent restructure, they’re strengthening their business partnering function and are looking for a Finance Business Partner to join the team. You’ll be working closely with stakeholders across the organisation, helping them understand their numbers, make better decisions, and ultimately drive performance. It’s a role with real variety and visibility, where you won’t be stuck in a silo.
What you’ll do
You’ll be joining a supportive and collaborative finance team where people are approachable, and ideas are welcomed. The role offers a great balance of autonomy and support, alongside hybrid working and a strong benefits package including generous annual leave, pension, life assurance and access to a wide range of discounts and wellbeing support.
What you’ll need
Applications are reviewed on a rolling basis, so please apply as soon as possible.
We are currently looking for a Administrator/Receptionist to join our team at St John's College.
You'll provide administrative and reception support to St Johns College residential management and wider Senior Leadership Teams. You'll be responsible for organising meetings as required, booking rooms and accurately recording minutes as required. You'll also design and maintain data tracking sheets for quality assurance purposes using Microsoft Excel.
You'll raise residential purchase orders and complete monthly credit card reconciliations on behalf of the Senior Leadership Team. You'll help plan and organise events as required by the wider SLT, coordinate logistics such as booking spaces, arranging materials and communicating with staff and learners.
We are looking for someone who has:
In return, we offer great benefits including a generous holiday allowance and commitment to continued professional development (CPD), flexible and more!
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to the young people we work with. Please find our full recruitment pack on the link below.
If you have any questions about the role or would like to have a confidential chat, please contact James Axford, Recruitment Officer.
Ambitious about Autism is committed to fostering equity, diversity, and inclusion at every level of our organisation. We warmly welcome applications from all qualified candidates, valuing the diverse backgrounds, experiences, and perspectives they bring. We encourage applications from individuals regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender identity or expression, marital or civil partnership status, pregnancy or parental status, disability, or age.
Our recruitment process promotes equal opportunities, and we are committed to providing reasonable adjustments for candidates with disabilities or additional needs throughout the recruitment process. Please contact our Recruitment Team for accommodations. We recognise disability as a physical or mental impairment that significantly and long-term affects a person's ability to perform day-to-day activities, as defined by the UK Equality Act 2010. All applications will be considered solely on merit, aligned with our mission to support autistic children and young people.
Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.
The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.
We stand with autistic children and young people, champion their rights and create opportunities.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Stand-by-me Bereavement Support (SBM) is an award-winning charity based in Hitchin, Hertfordshire. We support children and young people who have suffered bereavement through therapeutic group work, support for parents and carers and ‘Contact-me’, our school framework for supporting bereaved pupils.
Role Overview
The Bereavement Support Manager oversees the Contact-me programme. They introduce, train and help implement the programme within the school setting, ensuring the delivery of high-quality support services for pupils affected by bereavement.
They partner with the Clinical Services Manager to deliver SBM’s therapeutic groupwork programme, supporting assessments and leading the Parents/Carer sessions that run alongside.
Key Responsibilities
Contact-me
Oversee the Contact-me programme, ensuring it meets the needs of bereaved children, their families, school and healthcare professionals.
Introduce, train and help implement the programme within the school setting, providing ongoing guidance to ensure the delivery of high-quality support services.
Collaborate with key stakeholders to enable a holistic, ‘team around the family’ approach to bereavement support services.
Continuously evaluate the programme’s impact, making recommendations and implementing improvements as appropriate.
Groupwork
Partner with the Clinical Services Manager to deliver SBM’s therapeutic groupwork programme, organising programmes, supporting assessments and leading the Parents/Carer sessions that run alongside.
Collect quantitative and qualitative information to inform SBM and meet the requirements for reporting to funders.
Continuously evaluate the programme’s impact, making recommendations and implement improvements as appropriate.
Core
Act as an ambassador for SBM, promoting available services and contributing to the development and implementation of expanded and/or new programmes.
Collaborate with SBM’s staff and trustees to support reporting, upskilling and compliance requirements.
Requirements & Qualifications
Relevant qualification(s) in counselling, social work or a related field
Experience working within a multi-therapy setting
Experience working with children and young people (within a support or educational setting preferred)
A strong understanding of bereavement issues and their impact on children and families
Empathetic and emotionally resilient, able to sensitively navigate conversations with children and families in distress; committed to using supervision and team check-ins to process the emotional impact of bereavement work
Excellent communication and interpersonal skills, able to build rapport with children, young people and adults
Excellent presentation and facilitation skills, able to deliver compelling training and facilitate meaningful groupwork sessions
A collaborative and flexible approach to work, with a willingness to ‘muck in’ and support SBM’s wider goals
Strong organisational and prioritisation skills, with the ability to juggle multiple streams of work
Knowledge of safeguarding practices and child protection policies
Additional Notes
Because we support families when they need us most, you’ll occasionally work on Saturdays to lead these sessions. We offer Time Off In Lieu so you can reclaim your weekend time at a time that works for you.
A full UK driving license and access to your own reliable vehicle are essential for this role, as you’ll be traveling between various community and school settings.
We’re looking for an experienced, compassionate leader to oversee the day‑to‑day running of our national helpline services and co‑ordinate our Survivors Forums. This is a unique opportunity to shape a trauma‑informed, high‑quality support service for victims and survivors of rape and sexual abuse, as well as those who support them.
In this role, you’ll ensure our helplines remain safe, accessible, and responsive, providing steady leadership in a fast‑paced, emotionally complex environment. You’ll offer clinical supervision, guide a dedicated team of staff and volunteers, and champion best practice in safeguarding, risk management, and service quality.
You’ll also play a key part in strengthening survivor voices by supporting and co‑ordinating our Survivors Forums—helping shape the future of our organisation and the wider sector.
If you’re a qualified counsellor and clinical supervisor with experience managing frontline support or crisis services—and you’re driven by a commitment to trauma‑informed, survivor‑centred practice—this role offers the chance to lead meaningful change and support a service that truly matters.
Our vision is for a society where services for all survivors are trauma-informed and accessible according to need.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Governance Manager is a hands-on role responsible for coordinating and delivering high-quality, proactive and trusted governance services across MSF UK.
The Governance Manager exists to shape, lead and continuously improve governance practice in a complex, highly regarded, values-driven charity operating within a complex regulatory environment and diverse international movement.
Reporting to the Head of Governance & Association (who is also Company Secretary for MSF UK and MSF Ireland), the post holder will lead the day-to-day operation of MSF UK’s governance framework, ensuring that the Board, the Committee of Directors (CoDir), and sub-committees are all supported with timely, accurate, well-judged advice and user-centred governance services. This is a practical leadership role, combining strategic oversight with direct delivery.
The Governance Manager is expected to be focused on personally delivering relevant ambitions in the MSF UK Strategic Direction 2026-21 and operating in an inclusive and consultative manner with all stakeholders to achieve this. Accordingly, the Governance Manager is responsible for supporting and developing a high-functioning governance team that is respected across the organisation for its professionalism, judgement and service quality.
The role also carries responsibility for ensuring MSF UK’s external governance and regulatory compliance, including obligations arising from dual registration with Companies House and the Charity Commission, and for raising and maintaining the profile, visibility and credibility of governance within MSF UK, including with its company law members who comprise the MSF UK association.
The client requests no contact from agencies or media sales.
This role is vital to the growth of our charity and represents an exciting opportunity for the right candidate to join our small but dynamic team.
You will work closely with the Director of Fundraising and Events Manager on events, corporate, trusts and foundations, community, and individual fundraising efforts.
This is a fantastic opportunity to gain valuable experience in a fast-paced fundraising environment.
The successful candidate will be motivated to improve life for autistic people - joining a team that is passionate about delivering impact. They will be a strong advocate for ensuring that all opinions are heard and respected and will have the ability to communicate with people of all backgrounds and with different communication styles and support needs.
Main duties and responsibilities
As Fundraising Officer, you will:
Person specification (who are we looking for?)
Essential
Qualifications
Experience
Skills
Desirable (please still apply even if you do not have these)
Experience
Skills
We are aware that the skills required for this role may be interpreted differently by different people. Our selection process will focus on the desired outcomes, and we are open to different ways of achieving them.
At Autism Action, our work focuses on making life better for autistic people by identifying and driving the big changes needed across society.
The client requests no contact from agencies or media sales.
Director of Housing & Neighbourhoods
North & East London
Executive Leadership Opportunity
Salary: £110,000 + Benefits
We are delighted to be partnering exclusively with Islington & Shoreditch Housing Association to appoint a Director of Housing & Neighbourhoods, a key Executive role at the heart of an ambitious and community-focused organisation.
This is a rare opportunity to join ISHA's Leadership Team and lead their largest directorate, shaping and delivering services that directly impact residents' homes, neighbourhoods and lived experiences.
About the organisation
ISHA is a values-led, community-based housing association with a clear mission: to provide safe, high-quality and genuinely affordable homes, while building inclusive and thriving communities.
With a new corporate strategy in place, ISHA is focused on:
Enhancing resident experience and service quality
Expanding community investment and engagement
Strengthening data, insight and operational performance
Maintaining resilience while continuing to develop new homes
The role
Reporting to the CEO, the Director of Housing & Neighbourhoods will lead a broad and high-impact portfolio, including housing management, repairs, planned maintenance and asset strategy.
Key responsibilities include:
Providing strategic leadership across housing and neighbourhood services
Driving a high-performing, resident-focused culture
Leading service transformation through insight, innovation and technology
Ensuring compliance, value for money and strong governance
Building effective relationships with residents, partners and stakeholders
Contributing at Executive level to organisational strategy and performance
About you
We are seeking an experienced and inspiring leader with a strong track record in housing and asset management within a regulated environment.
You will bring:
Significant senior leadership experience, ideally at Executive or Director level
Strong financial and operational management capability
A proven ability to lead change and improve service performance
Deep und
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
YES care about young people's mental health, sexual health and wellbeing. The Outreach and Support Officer will deliver knowledgeable, high-quality, youth-centred support to young people in various settings.
You will get out into the community via outreach engagement, offering one-to-one support, events and groups. You iwill be a key part of our Information and Guidance team, delivering wellbeing programmes and workshops for YES.
This role is frontline and delivery-focused, supporting the development of responsive, inclusive, and professionally delivered services in outreach settings such as schools, youth clubs, social spaces and groups and will be pivotal within our small team of young people's support staff.
YES believes that all young people should have access to the mental health support they need, whenever they need it.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Corporate Partnerships Officer
Reporting To: Corporate Partnerships Manager
Salary Range: £30,000 - £33,000
Contract Type: Permanent
Location: Hybrid – London (Old Street, Canary Wharf)
Working days/hours per week: 35 hours per week, 9am – 5pm, Monday – Friday
Requirements: As part of our safer recruitment policy, we do ask questions regarding unspent criminal records.
Our Vision: A UK where “No good food goes to waste”.
The Felix Project and FareShare have recently merged to form the UK's largest food redistribution charity. Its vision is a UK where good food is never wasted, and nobody goes hungry.
The organisation rescues high quality edible surplus food, from across the food industry and gets it to over 8,000 organisations across the UK who are working to strengthen communities and improve lives.
The charity manages seven depots across London, Suffolk, Merseyside and Hampshire and works with 16 network partners who operate a further 26 regional depots across the UK.
Over the next year our ambition is to rescue enough food nationally to provide nearly 200 million meals, turning an environmental problem into social good with measurable impact for people, planet, and the economy.
Purpose of the Job
A large professional service’s firm’s employees have chosen FareShare as its chosen Charity of the Year for the next three years. The partnership will enable FareShare to redistribute even more good-to-eat surplus food that would otherwise go to waste, helping us to address food insecurity whilst tackling the environment issue of food waste.
This role will support the partner’s 16,000+ employees to help raise £1.5m, by inspiring colleagues up and down the country to get involved in office fundraising, challenge events or volunteer at one of FareShare’s 18 Network Partners.
To be successful in this role, you will have a proven track record of building relationships and ideally have experience of delivering a variety of fundraising activity in either a Corporate Partnerships or Community fundraising role. You will have excellent communication skills and thrive in a busy work environment.
Duties and Responsibilities
Implement the delivery of the regional employee fundraising strategy
Support the Corporate Partnerships Manager with the delivery of the national fundraising strategy.
Finance and income reconciliation:
Legal and Compliance:
Recruitment Timeline
We reserve the right to close advertisements early and we might assess candidates and arranging interviews as applications comes in, so please apply as soon as possible, to avoid missing out on this opportunity.
Due to the anticipated large number of applicants, if you do not hear from us within four weeks of your application, we regret to inform you that your application has been unsuccessful. Consequently, will not be able to provide feedback.
We deliver this surplus food to charities and schools so they can provide healthy meals and help the most vulnerable in our society.



The client requests no contact from agencies or media sales.
The Organisation
I'm working with a well-established organisation in the health and social care sector, operating a multi-site model across the UK with an annual income in the £40m+ range. They provide essential services supporting older people and young families, with a strong emphasis on quality, compassion and operational excellence. The finance function is professional, supportive and plays a central role in driving informed decision-making.
The Job
This Management Accountant role is a key position within the finance team, supporting strategic and operational financial management across multiple sites. You will:
This is a hands-on and highly visible role, ideal for someone who enjoys combining technical accounting with meaningful stakeholder engagement.
The Person
You will be a fully qualified accountant (ACA, ACCA or equivalent) with:
What's in It for You?
Alongside joining a mission-driven organisation that makes a real difference, you'll benefit from:
What To Do Now
If you'd like to explore this opportunity, please send over your CV and I'll be in touch to discuss the role, culture and process in more detail.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Brief role description:
The HR Manager will provide end-to-end, operational and strategic human resources support for the charity's international workforce (excluding APAC). Acting as a trusted advisor to leadership and line managers, the role will ensure that people practices are compliant, values-driven, and aligned with our strategy. The postholder will lead on talent acquisition, employee lifecycle management, employment relations, policy development, total rewards, and HR vendor management, delivering a pragmatic and high-quality HR service appropriate to a small charity environment.
Main responsibilities:
Talent Acquisition & Workforce Planning
Lead on talent and succession planning, along with the full recruitment lifecycle, including workforce planning, role design, advertising, shortlisting, interviewing, and onboarding with the support of the HR Coordinator
Manage relationships with external recruitment agencies and job boards as required.
Work with the Head of Finance & HR on the annual headcount plan.
In partnership with Health & Inclusion lead seek to diversify our staff team in line with our commitments in the Diversity Inclusion Action Plan (DIAP)
Support nominations committee with Trustee Recruitment as required
Support the set up of new international legal entities where required
2. Employee Lifecycle Management
Oversee all aspects of the employee lifecycle, from onboarding through probation, development, performance management, and exit.
Oversee accurate and compliant employee records and HR systems.
Lead on performance management process, supporting a culture of accountability, development, and feedback and development and utilisation of supporting tools.
Manage leavers, including resignations, retirements, and departures where applicable.
3. Employment Relations
Act as the lead point of contact for employee relations matters, including absence management, disciplinary, grievance, capability, and performance issues.
Provide expert advice to managers on employment law, best practice, and risk mitigation.
Support formal processes, ensuring fairness, consistency, and legal compliance.
4. Line Manager Support & Capability Building
Coach and advise line managers on people management responsibilities and decision-making.
Build manager capability through guidance, toolkits, and targeted training.
Promote consistent people management practices across the organisation.
5. HR Policies, Compliance & Governance
Develop and Implement the annual “People Plan” in line with Sport England Guidance
Develop, implement, and regularly review HR policies and procedures to ensure legal compliance and alignment with organisational values.
Ensure compliance with employment legislation and charity governance standards.
Maintain an external network to stay up to date and abreast of new developments in the sphere of HR.
Support organisational change initiatives, ensuring appropriate consultation and communication.
Provide information to the Nominations and Remuneration Committee as required
6. Total Rewards & Benefits (Including Vendor Management)
Manage the organisation’s total rewards framework, including pay structures, benefits, pensions, and non-financial rewards.
Act as the primary liaison with external vendors (e.g. payroll providers, pension administrators, benefits suppliers).
Oversee payroll processes carried out by People & Culture co-ordinator
Benchmark reward practices to ensure competitiveness within the charity sector and affordability.
7. Learning and Development:
Conduct organisational capability assessment and training needs analysis and develop annual training plan within budget
Design, source, and manage cost-effective learning solutions, including internal training, external providers, pro-bono support, e-learning platforms, and charity-sector resources.
Support the development of managers through targeted people-management and leadership development initiatives.
Manage L&D budgets and relationships with external training providers where applicable.
Expectations of line managers at parkrun:
Will have regular 1:1s with direct reports.
Will set objectives for direct reports / team.
Will provide regular feedback and developmental guidance.
Will plan teams’ workload and availability.
Will play a role in recruitment and selection and work with the People & Culture team to understand the roles required.
Will cascade messages to the team as appropriate.
Will be able to assign responsibilities and authority to the right employees, taking their interests, ambitions, development and competency into account.
Will deliver any disciplinary sanctions in line with our policies and processes.
Will provide support for team members and promote health and wellbeing at work.
Essential experience requirements:
Proven experience delivering end-to-end HR support
Strong working knowledge of employment law and employee relations.
Experience managing vendor relationships.
Desirable experience requirements:
International HR experience
Experience within a small organisation or charity/non-profit setting
Experience writing and delivering training interventions
Line management experience
Professional certification requirements:
Chartered Member (Chartered MCIPD)/ CIPD Level 7 qualification Desirable
Associate (Assoc CIPD)/ CIPD Level 5 Essential
Most relevant skills:
Accountability: Will be accountable and pass on accountability for one’s own actions and those of colleagues and the organisation.
Communication: Able to talk and work with people at all levels in a professional and mature manner across the whole parkrun network.
Initiative: Able to be proactive, take initiative and take steps to improve ways of working seeking support where necessary.
Organisation: Able to determine goals and priorities and to accurately assess the actions, time and resources needed to achieve those goals.
Presentation: Able to deliver engaging and informative presentations with excellent public speaking skills.
Priority Management: Able to manage competing priorities with resilience and thrive in a fast-paced environment.
Problem Solving: Able to detect problems, recognise important information and link various data; to trace potential causes and look for relevant details.
Teamwork: Accountable for team and individual responsibilities and deliverables.
Resilience: Demonstrates the ability to remain focused, composed, and effective in the face of challenges, setbacks, or ambiguity and public scrutiny.
Project Management and associated supporting tools.
Able to use a variety of IT systems and tools, such as google workspace.
Demonstrates high levels of discretion and confidentiality.
Demonstrates a growth mindset, with a desire to improve and learn new skills.
parkrun Limited is the company responsible for delivering parkrun in the UK.



The client requests no contact from agencies or media sales.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Team Manager to play a pivotal role in our Domestic Abuse Service in Tower Hamlets
Sounds great, what will I be doing?
Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The Team Manager is responsible for the operational running and strategic direction of the refuge. Providing line management and leadership to the staff team, leading on contract and compliance and the safety, security and maintenance of the refuge, ensuring that the building aligns with our PIPE (Psychologically Informed Physical Environment) building standards and rental income is secured.
The Team Manager plays a central role in ensuring the refuge is a safe, trauma-informed, and welcoming space for women and children fleeing domestic abuse. They promote an inclusive, anti-racist, and feminist approach while upholding Hestia's values of respect, dedication, and collaboration. Core responsibilities include overseeing day-to-day service delivery, ensuring compliance with safeguarding protocols, and facilitating the safe transition of service users. The manager ensures the team delivers high-quality, person-centred support, particularly for individuals with complex or intersectional needs.
In terms of operational and building management, the Team Manager is responsible for maintaining the safety, cleanliness, and functionality of the refuge in line with health and safety and PIPE (Psychologically Informed Physical Environment) standards. This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. They also oversee the accurate and timely turnaround of vacant units and uphold positive community relations to ensure the refuge remains a secure and respected environment.
The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where necessary. Quality assurance and compliance duties include monitoring performance against KPIs, using systems like INFORM and Power BI, handling feedback and complaints, and ensuring financial accountability. They also represent Hestia in strategic planning, external networks, and multi-agency partnerships to strengthen service delivery and community integration.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
The ideal candidate should possess a solid general education, ideally with Level 2 qualifications in Maths and English, along with strong written and verbal communication skills. They should either hold a SafeLives Service Manager qualification or be willing to work towards it. Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required.
Applicants should demonstrate a strong background in working within domestic abuse services, whether in the community or in a refuge setting. They must understand and value co-production, ensuring services are developed in partnership with those who use them. Effective communication skills are key, along with confidence in using IT systems such as Microsoft Office, Teams, and Power BI. A clear understanding of safeguarding practices and health and safety legislation is crucial, with the ability to implement relevant policies effectively.
The role demands emotional resilience and the ability to work under pressure, especially in crisis situations involving traumatised or vulnerable women and children. A strong commitment to equality, diversity, and inclusive practices is essential, as is the ability to work independently within established policies and procedures. Flexibility and the ability to travel within the borough and beyond when required are also necessary for this position.
This is a culturally specific service, and as such, it is a genuine occupational requirement that applicants speak one or more South Asian languages in addition to English.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.


