Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
ABOUT MUSTARD TREE
At Mustard Tree, we believe everyone deserves dignity, opportunity, and hope.
We work alongside people experiencing poverty, homelessness, and financial hardship, providing practical support, life-changing opportunities, and pathways towards greater stability and independence.
Our work addresses both the causes and consequences of poverty. We support people not only in crisis, but as they rebuild confidence, develop skills, improve wellbeing, and take meaningful steps towards a more secure future.
ROLE PURPOSE
This role provides person-centred employment and progression support to individuals facing barriers to financial wellbeing, including homelessness or risk of homelessness. Working with a managed caseload, this role will support participants to build confidence and employability skills, and progress towards meaningful, sustained employment, further education, or accredited training.
The role includes a blend of structured employability support, responsive frontline 121 work combined with corporate partnership skills. This role will work directly with Freedom Trainees and Mustard Tree clients, supporting walk-ins, referrals, and longer-term participants. This role will represent our values through high-quality, compassionate, and professional service delivery.
This role combines direct participant support, employability delivery, employer engagement working with the Salford Area Manager. You will work across our Eccles and Little Hulton sites, helping create meaningful opportunities that enable participants’ progression.
Key Competencies
1. World Class Welcome and Customer Service
· Deliver Work Placement and Employment service across Salford appropriate to participants’ needs, through a welcoming, inclusive, and professional service that reflects a world-class customer experience.
· Networking and building relationships in Salford with new and existing corporate partners to deliver work placement opportunities to Freedom Project trainees, attendees to structured courses/clubs, and referrals from partner organisations (JCP and Elevate partners)
· Provide tailored, 1:1 employment and skills support, including caseload management, action planning, CV development, job search, and interview preparation.
· Adapt support to meet the diverse and complex needs of participants, demonstrating empathy and resilience.
· Manage referrals and signposting effectively, ensuring participants access appropriate internal and external services.
2. Proactive in Living and Sharing our Culture, Values and Behaviours
· Consistently model Mustard Tree’s values, culture and expected behaviours in all interactions with participants, colleagues and partners.
· Promote equality, diversity and inclusion by creating safe, welcoming and respectful environments for everyone by building positive relationships, challenge inappropriate behaviour appropriately, and reflect on feedback to continuously improve practice.
· Communicate in an inclusive, accessible and person-centred way, adapting approaches to meet participants needs.
· Demonstrate professionalism, integrity and accountability while maintaining boundaries and delivering on commitments.
3. Courage in Problem Solving and Embracing Change to Meet Needs
· Identify barriers affecting participant progression and respond to reduce/remove the barriers
· Adapt quickly and positively to changing priorities, service demands and participant needs while maintaining high-quality support.
· Demonstrate resilience when managing complex situations, setbacks or competing pressures, whilst taking ownership of actions and outcomes
· Embrace learning, feedback and change to continuously improve ways of working and support positive participant outcomes
4. Confident in Safeguarding and Incident Management
· Manage situations calmly and professionally, maintaining dignity and safety for all.
· Follow safeguarding, health and safety, and incident management procedures, escalating concerns appropriately.
· Work collaboratively with colleagues, contributing to case discussions and team meetings
- Complete and maintain accurate documentation, incident forms, and risk records.
- Attend required training, supervision, and reflective practice sessions and keep up to date with relevant legislation and local statutory and voluntary-sector provision.
5. Skilled in Reporting
· Monitor progress, record outcomes, and adapt support in response to individual needs, using TreeSalt, case notes, and case studies to evidence impact.
- Signpost and refer trainees and participants to appropriate internal services and external agencies, including housing, mental health, benefits, and specialist support.
- Track participant outcomes including engagement, training completion, volunteering, work placements, and employment progression to support internal reporting requirements and funder monitoring.
6. Positive Management of Stakeholders, Partners and Supporters
- Build and maintain strong working relationships with local employers, job centres, statutory services, charities, and third-sector organisations.
- Coordinate referrals and progression pathways into and out of the programme. Establish and maintain pathways into employment, education, training, and volunteering.
- Identify, develop, and maintain work placement and progression opportunities with employers and partner organisations.
- Match participants to placements aligned with their interests, goals, and support needs.
- Ensure placements are structured, safe, and provide meaningful learning and development. Escalate any placement-related issues promptly and collaboratively.
General Duties
- Work in line with organisational policies, procedures, and values.
- Support colleagues and provide cover across services and sites when required.
- Take responsibility for professional development and ongoing learning.
- Act as a positive ambassador for the organisation internally and externally.
- Contribute to environmental responsibility through day-to-day working practices.
- Undertake any other duties appropriate to the role as required.
What we are looking for.
Person Specification
Minimum of two years’ frontline experience supporting adults, including vulnerable individuals. - Essential
Experience supporting people facing multiple barriers such as poverty, homelessness, unemployment, or housing instability. - Essential
Experience of managing varied caseloads and achieving measurable outcomes with participants. - Essential
Experience of and/or ability to build and maintain partnerships with external organisations, local businesses or employers. - Essential
Understanding of employability pathways, training provision, and labour market opportunities. - Essential
Resilient, adaptable, with flexible enthusiastic approach. Able to work on their own initiative as well as contributing effectively as part of a team. - Essential
Knowledge and understanding of safeguarding, health and safety, and risk management. - Essential
Good interpersonal skills, including verbal and written communication skills. - Essential
Degree-level qualification and/or equivalent experience in responsible roles. - Desirable
Strong time management and administration skills, with the ability to multitask - Essential
Experienced in using IT systems including Microsoft Office, including Outlook, Excel, and Word - Desirable
Full UK driving licence and access to a vehicle and willingness and ability to travel regularly across our Salford hubs - Desirable
Why Work for Mustard Tree
Working at Mustard Tree is more than a job - it’s an opportunity to be part of a community that is changing lives every day.
Our Culture
- A values-led organisation where compassion, dignity, and respect guide everything we do
- A supportive and collaborative team environment where your voice matters
- A place where lived experience is valued and people are encouraged to bring their whole selves to work
- A strong sense of purpose, with the opportunity to see the real impact of your work
What We Offer
- A meaningful role where you can make a tangible difference in people’s lives
- Opportunities for learning, development, and progression, including access to training and mentoring
- A flexible and supportive approach to working, with consideration for work-life balance
- 25 days annual leave plus bank holidays (increasing with length of service), with additional bank holidays and a day off for your birthday
- Employer pension contribution
- Access to wellbeing support, including Employee Assistance Programme (EAP) Perkbox
We are committed to investing in our people and creating an environment where you can grow, feel supported, and do your best work.
How to Apply
Please submit your CV and a supporting statement - telling us about your experience and why this role matters to you.
This job description is intended as a guide and may evolve as our work continues to grow and respond to the needs of our community.
Registered Charity
21 - 50
Our mission is to combat poverty and prevent homelessness.
The client requests no contact from agencies or media sales.
Thank you!
International Direct Marketing Creative Coordinator
Role Summary:
To work with the International Direct Marketing Manager to implement direct mail programmes that target existing and prospective donors across different PETA entities. This role is pivotal in driving innovation through data analysis, multi-channel integration, and creativity to enhance campaign development and fundraising income.
Position objective:
- To coordinate and deliver high-performing direct marketing campaigns across international markets, driving donor engagement and income growth
- To use data, testing, and creative thinking to continuously optimise campaigns and strengthen PETA’s fundraising programme
Term of employment:
Full-time, 12-month fixed-term (with hope to extend)
Location:
Remote in mainland UK
Salary:
£30,000 - £32,000
Reports To:
International Direct Marketing Manager
Primary Duties and Responsibilities:
- Act as the primary team member for managing and developing a comprehensive lapsed donor programme across PETA and other PETA entities
- Coordinate the direct marketing appeal delivery and selected appeals, including research, briefing, data selection, supplier liaison, and proofreading by using AI-supported tools
- Build and maintain integrated project schedules, ensuring all suppliers and colleagues are informed of timelines and deadlines
- Collaborate with print suppliers to identify cost-saving opportunities and share creative ideas early in the briefing process
- Liaise with the online team to strategically support mail appeals through coordinated email and social media campaigns
- Process invoices in line with agreed budgets and produce appeal cost reports
- Coordinate file storage and archival
- Analyse appeal data and response rates to generate insights and propose innovative, data-driven appeal ideas
- Development of non-specific appeal ideas, exploring opportunities in channels like the Vegan City Guides and our various Newsletters
- Support the production of performance reports to aid in strategic decision-making
- Develop and manage the welcome programme, with a strategic focus on improving long-term donor retention
- Proactively explore ways to use AI tools to improve efficiency, consistency, and speed in campaign delivery
- Build and maintain a comprehensive library of other charities' fundraising work across all channels
- Maintain campaign logs, departmental archives, and mailing samples
- Manage document storage and stock control
- Perform any other duties assigned by the supervisor
Required Skills and Qualifications:
- Advanced working knowledge of Microsoft Office, particularly Excel
- Proficiency in using a CRM systems (experience with Raiser’s Edge is highly desirable)
- Strong analytical skills with the ability to interpret data, analyse response rates, and translate findings into actionable recommendations
- Excellent organisational and project coordination skills with impeccable attention to detail
- Effective written and verbal communication skills, with experience in proofreading and briefing stakeholders
- Ability to prioritise a heavy workload, meet multiple deadlines, and work well under pressure
- A creative and innovative mindset with a passion for testing new ideas and strategies across different channels
- Demonstrated ability to take initiative, work with minimal supervision, and build effective relationships with internal teams and external suppliers
- Ability and willingness to work with AI tools, including ability to review, refine, and appropriately apply AI-generated outputs
- Willingness and ability to work on weekends occasionally to meet campaign deadlines
- Commitment to the objectives of the organisation
- Adherence to a vegan lifestyle strongly preferred
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Support Coordinator
We are looking for an innovative, passionate, and professional individual with excellent interpersonal and organisational skills to join our Stroke Recovery Service based in Bedford.
This is an exciting opportunity to work with stroke survivors and their families to support them following stroke.
Position: S11373 Stroke Association Support Coordinator
Location: Home base, Bedfordshire, however frequent travel will be required as part of this role (to include community visits, team meetings, and other work-related meetings).
Hours: Part-time, 28 hours per week
Salary: £22,600 per annum (FTE circa £28,300 per annum)
Contract: Services are contracted and there is currently funding for this contract until 31 March 2027
Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.
Closing Date: 21 June 2026
Interview Date: 1 July 2026. Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.
The Role
Reporting to the Service Delivery Coach in the East of England, you will have the ability to support stroke survivors to identify their goals. Using strong assessment skills and a person-centred approach enabling them to maximise their recovery and improve communication.
Key responsibilities will include:
· Supporting newly diagnosed stroke survivors and their carers from hospital discharge into the community.
· Supporting a diverse caseload including anyone experiencing communication or cognitive difficulties
· Providing support via a combination of face-to-face visits, telephone calls, emails or letters, and digital methods (such as video calls).
· Using a person-centred and person first approach to provide specific, tailored information, advice, and support to stroke survivors and stroke carers.
· Empowering stroke survivors to make informed lifestyle changes which will help them to live life well after stroke.
· Working with other health and social care professionals across the stroke pathway to ensure high quality support.
About You
You will have experience in:
· Working with people within a caring profession or other caring capacity.
· Maintaining accurate records using IT skills and database systems.
· Effective caseload management and using a flexible working approach.
· Using excellent interpersonal skills to work with a diverse range of people.
This role requires extensive travel across the local service area to visit people at home and in community settings and also travel further afield for team and Locality meetings. Candidates must be able to demonstrate how they can meet this requirement of the role.
To fulfil the role, you must be a resident of the UK and have the right to work in the UK.
Applications
Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. If you are applying under the Disability Confident scheme, please indicate this in your supporting statement, and in the main body of your email when applying for the role.
You will be able to view the role profile when you apply.
Stroke Association
Finding strength through support
The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke.
We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.
It’s only thanks to the generosity of our supporters and donors that we can provide vital support.
Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.
We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.
We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.
You may also have experience in areas such as Care Coordinator, Stroke Support, Stroke, Care, Care Worker, Support Worker, Carer, Care Team Leader, Support Team Leader, Volunteering Manager, Volunteer Coordinator, Support Group, Support and Advice, Social Care, Carer Support, Support Service.
Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People
