6 Month Fixed-Term Contract (Maternity Cover)
Salary: £26,250 per annum
Location: Remote first (based in the UK)
Hours: 37.5 hours per week (part-time applications considered, min 4 days per week)
Contract: Fixed-term contract for 6 months with potential extension
About the opportunity
An exciting opportunity has arisen for a Programme Coordinator to join a growing charity that works with young people across the UK, helping them develop the skills, confidence and aspirations needed for future success.
This is a fantastic opportunity for a highly organised and detail-focused administrator who enjoys coordinating multiple projects, managing competing priorities and delivering excellent customer service. Working closely with schools, volunteers, external partners and colleagues, you will play a key role in ensuring the smooth and successful delivery of impactful programmes that support thousands of young people each year.
The role
This is a busy and varied coordination position supporting the delivery of large-scale education and employability programmes.
You will be responsible for ensuring all administrative and logistical arrangements are in place, working closely with Programme Managers and a range of external stakeholders to provide an excellent experience for everyone involved.
Key responsibilities include:
- Coordinating multiple projects and programmes simultaneously
- Managing programme bookings, schedules and logistics
- Liaising with schools, volunteers, facilitators and external partners
- Maintaining accurate records using databases, CRM systems and spreadsheets
- Organising travel, accommodation and other programme requirements where needed
- Responding to enquiries and providing a high standard of customer service
- Supporting Programme Managers to ensure programme objectives and deadlines are met
- Monitoring progress and identifying opportunities to improve processes and efficiency
- Working collaboratively with colleagues to support a one-team approach across the organisation
We are looking for someone who is highly organised, proactive and able to remain calm when balancing multiple priorities.
The successful candidate will have:
- Experience managing multiple and often competing priorities
- Strong organisational and administrative skills
- Excellent written and verbal communication skills
- Strong Microsoft Office skills, including Excel, Word and Outlook
- Experience working with databases, spreadsheets or CRM systems
- A high level of accuracy and attention to detail
- The ability to work independently as well as collaboratively within a team
- A positive, adaptable and solutions-focused approach
- Experience working in a fast-paced environment
- Strong analytical and problem-solving skills
This is a hybrid role, primarily working from home with occasional travel. The successful candidate will be expected to attend team collaboration days in London approximately nine times per year. There will also be opportunities to attend programme workshops and school visits across the UK, typically around twice per month, with additional opportunities available for those who wish to be more involved in programme delivery and impact. All approved business travel expenses are reimbursed.
Applications will be reviewed on a rolling basis and early applications are encouraged.
The organisation is committed to safeguarding and promoting the welfare of children and young people. Successful applicants will be required to undergo appropriate safeguarding checks, including references and a DBS check
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
We are seeking a highly organised and proactive Administration Co-ordinator to support the effective operation of our charity. This role will play a key part in developing and a task management system that helps streamline processes, we envisage this platform utilizing AI to help maximise efficiency across the organisation.
Working closely with the CEO and Business Development Co-ordinator and the Executive Support Officer. The successful candidate will be part of the team providing high-quality administrative support across the organization.
This is an excellent opportunity for someone who enjoys improving systems, solving problems and providing exceptional administrative support within a purpose-driven organisation.
Key Responsibilities
- Lead the implementation and administration of a task management platform.
- Work with colleagues to develop processes and procedures within the platform to improve efficiency.
- Support the exploration and integration of AI to enhance productivity and service delivery.
- Coordinate and undertake a wide range of administrative tasks to support teams across the organisation.
- Ensure administrative processes are delivered accurately, efficiently and in a timely manner.
- Monitor and manage shared inboxes, responding to enquiries where appropriate and forwarding communications to relevant colleagues.
- Deliver professional, empathetic and customer-focused responses to members of the public and stakeholders.
- Handle sensitive communication with discretion and professionalism.
- Maintain accurate records across organisational databases and CRM systems, including Zoho/Bigin.
- Working with the Data Management and Insight Officer to carry out data cleansing etc.
- Support compliance with data protection requirements and organisational policies.
- Proofread external communications, checking grammar, spelling, formatting and functionality of hyperlinks prior to publication or distribution.
- Process purchase orders and support the administration of invoices in line with organisational procedures.
- Maintain accurate records relating to financial transactions as required.
- Assisting with supplier set up.
· Undertake any other duties commensurate with the level of the role.
This is a new role therefore the job description will change over time as the role develops.
Person Specification - Essential
- Significant experience in an administrative or business support role.
- Experience of using task management platforms.
- Experience of managing multiple priorities and meeting deadlines.
- Experience of maintaining accurate records and databases.
- Excellent organisational and time-management skills.
- High level of accuracy and attention to detail.
- Strong written and verbal communication skills.
- Excellent customer service and relationship-building skills.
- Confident user of Microsoft Office applications and digital systems.
- Ability to learn new software and systems quickly.
- Proactive, adaptable and self-motivated.
- Able to work effectively in a remote environment.
- Professional and dependable approach to work.
- Able to handle sensitive and confidential information appropriately.
- Empathetic and able to communicate effectively with people who may be experiencing challenging circumstances, including those affected by abuse.
Person Specification - Desirable
- Experience of implementing or developing administrative systems or processes.
- Experience of proofreading and quality-checking external communications.
- Experience of using CRM systems, particularly Zoho or Bigin.
- Experience of working within the charity, voluntary or not-for-profit sector.
- Knowledge of AI-enabled productivity or workflow tools.
- Understanding of safeguarding, equality, diversity and inclusion principles.
The client requests no contact from agencies or media sales.
Thank you!
Money Advice Referral Tool Coordinator - Job Description
Resolve Poverty works locally to end poverty nationally through a range of strategic and policy, knowledge development and practical delivery activities. We are a growing organisation working in multiple localities across the country, often partnering with local councils and other public bodies and working with them and their VCFSE sector partners.
Our Money Advice Referral Tool (MART) currently operates in eight local authority areas. This will increase over the next year, with new localities coming on stream. The MART provides professionals and volunteers in non-money advice roles with the ability to understand and to effectively support people experiencing or at risk of financial hardship to access relevant money related support services. The MART is built upon the idea that the best way to support someone experiencing poverty is to maximise their income and to address any debts they may have. It also recognises that professionals and volunteers in non-money advice roles often encounter people with money worries and can act as a conduit for people to access the support they need. As such, the tools are used by people in a range of settings, including schools, health centres and local charities and community groups.
As the programme grows, we are recruiting to a new MART Coordinator role. This is an exciting role that will give someone an opportunity to develop networking, coordination and organisational skills. You will be passionate about tackling poverty and building effective partnerships.
Particulars:
Location: A combination of home based and working at Resolve Poverty’s office in St Thomas Centre, Ardwick Green North, Manchester M12 6FZ at least two days per week, with an expectation of travel to multiple localities across the North West.
Contract: Full-time.
Length of contract: 12 months with likelihood of extension beyond this period.
Probationary period: 4 months.
Purpose: To maintain existing MARTs and to work on the development of new MARTs.
Salary: £29,500 to £32,500 dependent on experience.
Hours per week: 35 hours.
Paid annual leave entitlement: 25 days excluding bank holidays.
Line manager: Programme Officer with dotted line management to the Marketing and Partnerships Manager.
Key responsibilities:
Administrative:
Support the maintenance of existing Money Advice Referral Tools (MARTs), working closely with the Programme Officer
Organise and oversee a programme of regular working group meetings
Maintain a record of MART engagement, tracking data and communication activities.
Delivery:
Design and deliver new MARTs, working closely with the Programme Officer and external partners
Ensure MARTs are kept up to date and resolve any accessibility issues as required
Ensure use of the tools is embedded, and that there is a plan in each borough to keep the tools updated
Communicate MART data to local authorities and other stakeholders as appropriate
Socialisation and communication
Create a calendar of MART socialisation activities.
Run information sessions for professionals and volunteers who will use the tools
Work with Resolve Poverty’s Development Team to identify opportunities to create new MARTs
Attend regular internal team and project team meetings as required.
Support the delivery of Resolve Poverty’s broader work as and when requested.
Person specification:
Essential:
A passion for partnership working, wanting to build a career in the not-for-profit sector.
Strong verbal communication skills, including the ability to speak to different audiences and people in different positions of seniority and from different backgrounds.
Good interpersonal skills, with the ability to foster positive working relationships with colleagues and external stakeholders.
Excellent organisational and administrative skills. Excellent attention to detail with the ability to interpret and report on quantitative data.
Good written skills, with the ability to condense complex information.
The ability to work independently, with strong time management skills, and basic administrative skills.
Excellent teamworking skills, with the ability to work effectively with colleagues across the Resolve Poverty team.
A commitment to Resolve Poverty’s vision and aims
Knowledge of poverty and financial exclusion in the UK, including knowledge of the role localities can play in tackling poverty.
Demonstrable knowledge of how local support systems operate.
Desirable:
Experience of supporting monitoring and evaluation processes as part of project delivery.
Experience of poverty, in your personal and/or professional life.
A passion for involving “experts by experience”, i.e. people who have experience of an issue in their personal lives.
Non Charity Employer
11 - 20
Resolve Poverty is a not-for-profit organisation that delivers locally and regionally focused anti-poverty activities across the UK.
The client requests no contact from agencies or media sales.