Job Title: Retail Donation and Shop Distribution Centre Manager

Responsible to: Assistant Head of Retail

Hours of work 35 hours over seven days

Place of work Martin House Retail Hub and in the Community

Overall purpose of the role

To effectively support the Retail Shops with the delivery of stock, supplies and storage through a team of Staff and volunteers.  To actively arrange and support stock collections from Donors and corporate supporters, maintain these relationships. Achieve annual targets as agreed with the Assistant Head of Retail.  Act as an Ambassador for Martin House Children’s Hospice within the local community.

Tasks and duties

• To take day to day responsibility for the running of the Retail Hub and Donation Station, meeting targets and actively working towards increasing sales across Retail.
• Maintain physical condition of the Donation Station and Stock Storage by planning and implementing new design layouts, inspecting equipment and making sure repairs are done, where necessary.
• To hold each member of the Martin House team in positive regard and to foster a culture of respect and consideration between all staff and volunteers.
• To support the Retail Leadership Team with the day to day responsibility for the running of the Martin House Shops, through maintaining strong stock levels and safe storage actively work towards increasing sales.
• To ensure that any goods collected comply with the Trading Standards Regulations.
• To manage the day to day responsibility for the running of the retail van operation, managing the volunteer drivers to complete daily deliveries to shops and collections from Donors.
• To be responsible for the Martin House donation station operating on a daily basis from the Retail Hub to ensure all stock is dealt with effectively and gift aid achieved.
• To transport all donated stock to our Donation Station from our regular sources, Martin House Shed and ensure its correct safe storage
• To ensure and be responsible for the goods movement between the Retail Hub and the Martin House shops. This includes both new and donated stock, as well as supplies such as stationery and photocopying, wrapping materials and Christmas cards.
• To actively recruit, support, train and manage volunteers providing supervision to ensure they work within their defined role and that there is sufficient cover throughout the week.
• To manage voluntary van drivers and drivers’ mates and ensure they are appropriately trained in any given task.
• To cover the adjoining Furniture showroom for holidays and busy times
• To take responsibility for ensuring health, safety and security of staff, volunteers and Retail Hub premises. 
• To inform Assistant Head of Retail of any complaints, accidents or untoward occurrences in the warehouse. 
• To be the keyholder of the Retail Hub and ensure security of the premises.
• To ensure daily vehicle checks are carried out by the van drivers.
• To ensure all drivers, staff and volunteers wear provided PPE i.e. safety shoes and fluorescent jacket whilst on duty.
• To report any information regarding driving accidents, incidents, offences or cautions from the team to the Assistant Head of Retail.
• To ensure all Martin House vehicles are kept clean and tidy.
• To be responsible for moving goods between the Donation Centre, Shops and Customer’s home through arranged deliveries, including new and donated stock.
• To work with the local community to ensure a continuous flow of good quality stock. To ensure a robust rotation and storage of stock in a safe manner. 
• To work alongside the eBay Team to ensure all High value or unusual Donations are seen to maximise the Retail Income.
• To actively promote the Martin House Gift Aid system to all supporters and customers and to train all volunteers to do the same.
• To support the Fundraising Department by promoting events and the lottery in the local community and train staff and volunteers to do the same.
• Any other duties as may be reasonably required.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Job Title IT Business Analyst

Responsible to Head of IT/Digital

Hours of work 35

Place of work/Base Martin House and in the Community. Hybrid working arrangements will be considered, where possible.

Type of contract               Full Time, Permanent

Overall purpose of the role

• Working within the IT team, the primary role is to facilitate business investigation to support business change initiatives and act as a conduit between the business and IT delivery partners.
• To review existing line of business applications and provide a roadmap, plan and implementation for digital transformation to transform the Martin House traditional analogue business into a digitally enabled one
• To play a lead role in the deployment of Microsoft 365 and to leverage business improvements from MS365
• To ensure applications are secured and all measures are taken to eliminate security threats
• To digitally upskill our workforce and support the implementation of new systems within the business
• Management of the ICT trainer and administrator

Tasks and duties

ICT – Digital Innovation, applications and IT business projects

• Working with the business to identify inefficient processes, new opportunities and areas for improvement
• Management of ICT trainer and administrator
• Create new value through the smart use of digital tools, platforms, technologies, services, and processes
• To drive growth and business system renewal with digital platforms
• Be a digital evangelist, championing the use of digital technology and practices
• Collaboration, knowledge sharing, and digital best practices between partners and colleagues to help embed a robust digital ecosystem
• Measure ROI on digital projects, fine-tuning approaches as needed to ensure we're investing in the right tools and resources
• To review all legacy systems and produce a roadmap and implementation plan for digital change
• To lead on the implementation of Microsoft 365, utilising and leveraging the product to improve the business efficiency
• Develop and maintain and ensure compliance with all corporate and operational policies related to digital inclusion, its development and delivery particularly those related to information governance and GDPR
• To promote, train and digitally upskill our users in the use of new products
• Implementation of various ICT projects and efficient handover of support to the support team
• Provision of technical and user support to staff having ICT issues when necessary
• To assist in the management and use of core applications, such as Finance, HR, Care and CRM systems
• Maintain a high degree of customer service for all support queries and adhere to all service management principles
• Be expected to work outside normal office hours from time to time as the demands of the post and emergencies dictate.
• Assist with the preparation of the teams ICT operational plan
• Ensure the relevant security is implemented and all associated security protocols are followed and maintained.
• Maintain accurate manual and digital records relating to all work carried out and produce relevant documentation where appropriate.
• Assist with monitoring and review of system performance and the production of relevant report and statistics.
• To design and develop reports, user training and provision of support.
• To attend ICT meetings and keep abreast of ICT developments.
• Provide support, and cover for the Head of IT/Digital.

Other

• Any other reasonable duties as may reasonably be required by the Head of IT/Digital or other Senior Manager.

• Martin House has a multi-professional; multi-skilled team seeking to reach out to each family in a way that most helps them.  You may therefore be asked to help in other areas as required.

Health & Safety

• To be aware of the safety needs of the children, siblings, parents and colleagues and adopt a preventative safety approach to all times.
• To report all accidents incidents and untoward incidents to a Deputy Head of Care and Clinical Services.
• To be aware of your health and safety responsibilities as an employee and adhere to these.

Personal development

• To adopt a positive and reflective approach to personal and professional development.
• To participate constructively in a yearly annual appraisal.
• To undertake core competencies for clinical skills and specific training and to remain updated.
• To work in conjunction with the education co-ordinators to develop your practice and care for the children.
• To work contracted hours including unsocial hours as required weekends evenings and nights.

This job description reflects the present requirements of the post and will form the basis of performance appraisal.  As duties and responsibilities change and develop the job description will be reviewed and necessary changes made with consultation.

Employees may be required to drive a Martin House pool car. These cars are insured by Martin House and it is a requirement of the insurers that we have checked that any staff who drive the cars have a current driving licence.

Martin House has a multi-professional, multi-skilled team seeking to reach out to each family in a way that most helps them.  Because of this team members may be expected to accept a different or unusual task or role.

Equality statement

Martin House is committed to providing care and improving services irrespective of race, ethnicity, disability, gender, religion or belief, age, marital status, or sexual orientation

Safeguarding Children, Young People and Vulnerable Adults

Martin House is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment. Recruitment checks are undertaken in accordance with safer recruitment standards and successful applicants may be required to undertake a DBS check via the Disclosure and Barring Service (DBS).

All Martin House employees are expected to

• Uphold the values of Martin House and behave in a professional manner at all times.
• Value equality and diversity and comply with relevant equality legislation.
• Attend 1:1s with line manager, team meetings and annual appraisals.
• Take part in all relevant mandatory training and any other education and training considered necessary to carry out the role.
• Take responsibility for one’s own personal development.
• Cooperate with colleagues, encourage and support positive working relationships (both internally and externally) and foster a culture of respect and consideration at work.
• Establish and maintain effective communication with relevant individuals and groups, both internally and externally.
• Take responsibility for one’s own health and safety and the health and safety of others whilst at work, and comply with Health and Safety legislation.
• Comply with information governance requirements and maintain confidentiality at all times, as required.
• Work within all Martin House policies and procedures.
• Communicate a positive image of Martin House and protect its reputation.

Staff who support Martin House volunteers are expected to

• Carry out effective inductions for new volunteers in your department
• Lead and guide volunteers, providing the support needed to maintain morale and enable them to work effectively
• Supervise your volunteers appropriately in their day to day work and actively work to recognise the work that they do
• Ensure your volunteers have access to some personal time with you on a regular basis
• Ensure that your volunteers have an annual opportunity to reflect on their volunteering role with you
• Support appropriate volunteer learning and development within your team
• Communicate effectively with your volunteer team, and in line with the Martin House Staff Charter
• Play a role in the recruitment of new volunteers within your area, once appropriate training has been given
• Support the Manage performance issues with volunteers fairly and sensitively, taking advice from the HR department where appropriate

Digital Delivery Officer

Harrogate, North Yorkshire

Salary: c. £30,000 per annum

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Delivery Officer to support our Finance and Corporate Services team.

The Benefits

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital & Technology Officer, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role
 

Help transform Yorkshire Cancer Research’s digital capabilities

The Digital & Technology team was formed in late 2019 with very clear goals and objectives.

We’re on a mission to transform the Charity’s digital and technology capabilities and we’re looking for a new member of the team to help us do this. 

We look after IT, Digital Infrastructure and Cyber Security and our purpose is to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.

 We have a very clear strategy and roadmap which was developed in early 2020 and over the last 16 months we have delivered the following digital advances: 

• Enabled a remote workforce in response to the pandemic by equipping all staff with laptops and rolling out Microsoft 365 to all colleagues.
• Migrated all our data from our on-prem server to SharePoint.
• Introduced paperless Board software.
• Digitised our purchase order and invoicing processes.
• Consulted on the selection of a new fundraising platform.
• Introduced an EPOS system in our retail shops.
• Cleaned up our entire database and introduced standards processes and training for all CRM users.
• Introduced Bring your own device for mobiles and tablets.
• Implemented multi factor authentication and mobile device management.
• Rolled out new cloud based legacy administration software.
• The list goes on…

There is still so much more to do including a full deployment to cloud, a new content management system for our website, further development of our CRM system, introduction of a digital signatures solution, office of the future, digitise patient services, create a data warehouse, a new HR system, a new volunteer management system, internal comms and lots more!

Before applying, please visit our Careers Page to view the full role profile and to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.  

Digital Assistant
Harrogate, North Yorkshire

About Us

Yorkshire Cancer Research is the largest independent cancer charity in England. With an ambitious goal of saving 2000 lives a year, it is an exciting time to be joining the charity. Every week in Yorkshire almost 600 people are told they have cancer, by working for Yorkshire Cancer Research you are helping to protect and save these lives.

Yorkshire is big, beautiful and diverse and, as an inclusive employer, our aim is that our workforce reflects the rich diversity of our region. We believe a diverse workforce is central to us achieving our strategic goal of saving more lives in our region. We offer equal opportunities regardless of race, religion or belief, age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, marriage and civil partnerships.

Yorkshire Cancer Research is entering an exciting period in its development. As part of this we are expanding our team at our Head Office and a number of new roles are being created. As such, we are now looking for a Digital Assistant to support our Finance & Corporate Services team.

The Benefits
 

We offer all our employees a wide range of benefits including an enhanced contributory pension scheme, 25 days annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service), flexible working arrangements, private medical insurance, enhanced maternity leave, career progression, learning and development, wellbeing initiatives, offices within walking distance of Harrogate train station, free onsite parking and a whole lot more.

We’ve got a strong set of values that inform everything we do and we’re looking for people who are aligned with these. As our Digital Assistant, you will strive for excellence in everything you do, have integrity, champion expertise through improvement and innovation and be a great team player. To find out more about our values and how important they are to us, please visit our website.

The Role

As a Digital Assistant, you will support the whole digital team with all administrative tasks as well as supporting the delivery of digital and technology projects. This includes managing our new starter and leavers processes, acting as the point person for our third party IT partner, assisting in the delivery of digital skills training and development, helping users to get the best out of the tools provided to them, ordering and logging new equipment and database administration.

Supporting the Digital & Technology Manager, you will help us to provide digital systems, tools, and capabilities to enable our colleagues, volunteers and other stakeholders to be the best they can be and ultimately help the Charity delivery against its strategy – to reduce cancer deaths in Yorkshire by 2000 by 2025.
 

Specifically, you will:

- Provide our colleagues with the equipment, software and training to allow them to perform their role as optimally as possible from wherever they need to be. This will involve liaising with our IT Partner to order equipment and set up new accounts, manage the process when somebody leaves the Charity, and liaising with telephony providers.

- Act as a first escalation point when your colleagues are not getting what they need from our IT Provider or any other third party provider. You will help colleagues and trustees with simple technology challenges.

- Play a key part in contributing to the creation of digital & technology policies, processes and training materials so all staff understand what good looks like and support the Head of Digital in evolving the Digital Roadmap, keeping it up to date and circulating as needed.

- Be a Microsoft Teams administrator, coordinating the set up and administration of Microsoft Teams and Channels including managing external guest access. You’ll also coordinate the set-up of new SharePoint sites and permissions groups working with our IT Provider and keep track of all third-party tools and software in use including users and admins e.g. Trello, Miro, AirTable etc.

- Provide administrative support to the other members of the Digital team to enable them to work as effectively as possible. This will involve coordinating diaries, producing agendas, scheduling resource, updating documentation etc.

About You

To be considered for this role, you will need:

- Demonstrable experience of a passion for digital and technology.

- A good understanding of the digital and technology landscape.

- A basic understanding of digital transformation.

- Strong digital and IT skills with excellent written communication skills.

- A Bachelor’s degree or equivalent in a technology related subject or proven experience in a similar role at a similar level is desirable.

- Strong interpersonal skills with an ability to engage with internal and external stakeholders and excellent organisational skills, including time management skills and the ability to prioritise workload to meet deadlines are desirable characteristics.

Before applying, please visit our website to view the full role profile and visit our Careers Page to find out more about working for Yorkshire Cancer Research.

The charity is a responsible and flexible employer.  We welcome any discussion for flexible working at interview/offer stage where we will consider an individual’s circumstances against the needs of the charity.

We positively encourage applications from suitably qualified and eligible candidates from all backgrounds. If we can make any reasonable adjustments to support your application please contact us.