Customer care manager jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Making The Leap seeks to appoint a dynamic Educational Partnerships Manager to play a pivotal role in securing, growing, and nurturing partnerships with schools across the UK. Reporting to the Head of Educational Partnerships, the successful candidate will drive engagement with schools, teachers, and senior leaders to expand the reach and impact of Making The Leap’s programmes. This role focuses on building strong, strategic relationships with education providers while maintaining links with community organisations, colleges, universities, and corporate partners to promote MTL’s services and mission.
Making The Leap is an innovative societal change charity that aims to make a big difference. From direct delivery, to advocacy and leadership, we believe passionately that those we exist to serve have the right to be anything they want to be. To say that this is an exciting time for the organisation would be an understatement, as our incredible funders, donors, partners and supporters have given us the chance to move to the next level, and have further influence and delivery nationally.
The ethos of the organisation is to be passionate about helping young people from less-advantaged backgrounds; build up other charities and community groups and want to partner with them or support them; want to work with businesses and organisations to get things done; and care deeply about addressing inequality.
The organisation has a number of strands: core Making The Leap; the UK Social Mobility Awards; the Social Mobility Podcast and The Social Mobility List.
Our vision is that every young person has a chance to succeed, and every employer will have a part to play.


The client requests no contact from agencies or media sales.
Join our Team
Relationship Giving Manager
Hours: 37.5 hours per week (Flexible working will be considered)
Salary: £29,008 - £36,778 FTE (Subject to ongoing upward pay review)
Department: Fundraising
Location: 1 Northgate Road, Middlesbrough, TS5 5NW
The Relationship Giving Manager plays a leading and hands on role in designing and implementing the supporter acquisition, retention and development plans. Focusing on growing reach, engagement and ultimately income across Individual Giving, Legacy and In Memory activity.
The postholder will manage, coordinate and deliver a variety of donor acquisition, conversion and retention campaigns and communications that make up the donor acquisition and supporter development programmes to deadline and within budget across various mediums including print, digital, face-to-face and direct marketing etc.
The postholder will also.
• Track the performance of campaigns and monitor performance metrics, including campaign results against agreed KPIs
• Ensure continuous testing, collate learnings and make recommendations to guide future activity
• Ensure effective maintenance and retention of active, lapsing and lapsed supporters
• Work with the wider fundraising team to design and implement supporter journeys for all individual donors and supporters including legacy prospects and pledgers
• Contribute to the development of the legacy marketing plan, implementing annual and ongoing initiatives to build a sustainable legacy pipeline
• Identify new channels and audiences to promote activities and products amongst existing donors/contacts and new prospective donors
• Develop strong relationships with external third parties promote the charity as a local beneficiary
If your goal is to develop your career in fundraising in a rewarding role with plenty of opportunities to make a difference to the lives of local people, then we want to meet you.
At Teesside Hospice, we believe in making every moment count. Our team is dedicated to providing exceptional, specialist care and support to patients and their families during challenging times.
People are at our core. We offer a supportive environment with opportunities for professional growth and development and are always aiming for the highest standards and working environment. Our teams work positively together, collaborating to ensure our patients get the best care, and staff enjoy a fulfilling career knowing they make a real difference in people's lives.
Our values are Compassionate, Skilled, Accountable, Trustworthy and Principled - working here means being part of a community that focuses on empathy, respect and teamwork. We're there for everyone who needs us and are on a mission to change the way society and healthcare systems care for people.
Join us at Teesside Hospice and be part of a place where your skills and compassion can truly shine!
Closing date for applications is 16th March 2026, but we reserve the right to close the advert earlier if we have a high volume of applications.
Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.
This role requires a DBS check. We will do this for you.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to establish RLSS UK’s first-ever corporate fundraising function. The Corporate Partnerships Manager will build, lead, and deliver a new programme that maximises income from corporate supporters and aligns partners with our mission to save lives. You will be responsible for developing the strategy, creating the tools and foundations, proactively generating new business, and delivering excellent stewardship as partnerships are secured.
This role requires a commercially aware, results-driven individual who understands how to position partnerships in a way that delivers mutual value and translate opportunity into income through focused action, strong relationship building, and a clear understanding of corporate priorities.
This role is ideal for someone who thrives in a build from scratch environment, combining strategic thinking, creativity, and hands on delivery.
ROLE OVERVIEW
As the Corporate Partnerships Manager, you will lead the development and delivery of RLSS UK’s new corporate fundraising function, create a sustainable strategy, and build a strong pipeline from the ground up.
You will identify, secure, and grow high-value partnerships that align with corporate priorities, producing compelling and commercially compelling propositions that demonstrate clear mutual benefit. Working collaboratively across the organisation, you will ensure partnerships support RLSS UK’s mission and contribute to long term income growth.
KEY TASKS AND RESPONSIBILITIES
Strategy and Planning
- Develop and deliver RLSS UK’s first corporate partnerships strategy, setting clear priorities and income targets for year one and beyond.
- Lead the development of a corporate partnerships income stream, building a sustainable portfolio of partnerships and relationships.
- Create the foundations for growth including a case for support, stewardship framework, pitch decks and templates and KPI and reporting tools.
- Establish systems and internal processes required for a corporate fundraising function.
- Use sector insights, benchmarking, and data to inform strategy and identify opportunities for growth.
Partnership Development
- Build and actively manage a new business pipeline from scratch, ensuring consistent prospecting and follow up.
- Conduct in-depth prospect research to identify target companies, align commercial priorities, and map key decision makers.
- Develop compelling, tailored proposals, pitches, and partnership packages that clearly articulate impact and mutual value.
- Secure a diverse portfolio of partnerships including multi-year strategic, six-figure, Charity of the Year, cause-related marketing, and sponsorship agreements.
- Create cultivation journeys for high-value prospects, maintaining momentum from first contact to close.
- Represent RLSS UK externally at meetings, events, and networking opportunities, confidently positioning the organisation with senior stakeholders.
- Work closely with commercial colleagues to ensure alignment and avoid overlap with existing commercial contracts.
Account Management
- Provide effective day-to-day relationship management to ensure partners feel supported, informed, and engaged with RLSS UK’s mission.
- Deliver clear partnership growth plans that maximise income, engagement, impact, and mutual benefit.
- Identify and activate opportunities to expand partnerships across corporate philanthropy, payroll giving, strategic volunteering, sponsorship, cause-related marketing, and employee engagement.
- Build and maintain positive relationships with senior stakeholders, acting as a trusted and credible partner.
- Monitor partnership delivery against agreed KPIs and use insight to refine and strengthen activity over time.
- Produce high-quality written communications, proposals, and impact reports tailored to individual partners.
- Work collaboratively with colleagues across Fundraising, Marketing and Communications, Education, and Commercial teams to ensure consistent and high-quality delivery.
Reporting and Evaluation
- Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact, income growth, and return on investment.
- Ensure compliance with fundraising regulations, UK GDPR, and RLSS UK policies.
- Maintain accurate pipeline and forecasting information within the CRM system.
- Deliver annual reviews for partnerships to demonstrate impact and ensure all partnerships are meeting agreed KPIS.
- Identify emerging trends and opportunities to diversify income streams and enhance brand visibility.
Other Duties & Responsibilities
- All other duties reasonably associated with your role, as directed by the Line Manager.
- Line management responsibility for the Supporter Engagement Executive, including performance and development, assigning day-to-day tasks and projects, and providing guidance and support.
- Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK’s compliance programme.
- Demonstrate and uphold the Society’s values and behavioural standards at all times.
- Help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality.
This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation.
PERSON SPECIFICATION
Essential Relevant Experience, Skills and/or Aptitudes
- Experience in business development, fundraising, partnerships, or relevant commercial roles.
- Ability to build strong relationships with senior internal and external stakeholders.
- Experience securing and managing partnerships across at least two of:
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- Charity of the Year
- Strategic partnerships
- Sponsorship
- Cause related marketing/ brand licensing
- Confident pitching and negotiating with senior corporate leaders.
- Strong strategic thinking coupled with hands‑on delivery.
- Excellent written and verbal communication skills.
- Ability to create persuasive proposals and cases for support.
- Strong organisational and project management skills.
- Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity.
- Strong understanding of CRM systems and fundraising technologies, and how these support effective partnership programmes.
- Understanding of fundraising regulation, GDPR, and ethical fundraising practices.
- Experience managing budgets and ensuring effective allocation of resources.
- Comfortable working in an environment where systems, processes, and programmes are being built from the ground up.
Desirable Relevant Experience, Skills and/or Aptitudes
- Knowledge and understanding of RLSS UK.
- Previous experience of line management.
- Experience of working in a charity or organisation where corporate fundraising or partnerships have been developed from the ground up, including building systems, processes, and pipeline momentum.
- Experience working in a small team or start-up environment.
- Commercially minded, with a strong understanding of the corporate landscape and the ability to shape compelling, mutually beneficial partnership opportunities that align business priorities with charitable impact.
ABOUT RLSS UK
The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people to enjoy water safely and achieve our vision; communities free from drowning.
With increasing corporate focus on ESG, community safety, and employee wellbeing, RLSS UK is uniquely positioned to build strategic partnerships that help companies keep their people and communities safe around water.
WHAT RLSS UK CAN OFFER YOU
RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including -
- Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday
- Private Medical Scheme*
- Enhanced Society Sick Pay*
- Eye Care*
- Employee Assistance Programme via Health Assured
- Life Assurance Scheme
- Howdens Sports Benefits/Perks at Work
- Free RLSS UK Membership
- Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine
- Free on-site parking when working from HQ
- Company Events and more!
*Subject to eligibility criteria
YOUR APPLICATION
Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team
Closing Date – 5.00pm, Tuesday 17th March 2026
Interview Date – Tuesday 31st March 2026 at our Worcester Head Office (subject to change)
Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help.
RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
It is our vision to have nations without drowning where everyone can safely enjoy being in, on or near water.
The client requests no contact from agencies or media sales.
Wycliffe Supporter Care exists to connect with supporters in a relational and prayerful way, through: kind and professional communication, accurate and timely stewardship of their giving, and valuing them by thanking and celebrating the impact of their partnership.
As an Administrator within the Supporter Care team you will care for our supporters, who so faithfully partner with Wycliffe through their prayers and generous giving. You will attentively handle mail, process donations and keep information up to date with accuracy and thoughtfulness.
- Salary: £27,500 + benefits
- Location: Primarily at our office in Oxford with the opportunity to work from home one day per week.
- Terms of appointment: Full-time (37.5 hours per week). Permanent
- Closing date: Wednesday 18 March at 9am
- Interview date: Interviews will be held in Oxford on Tuesday 24 March
Key responsibilities:
- Process incoming and outgoing mail;
- Process donations and thank donors;
- Deliver warm, personable and professional communication;
- Deliver excellent customer service.
*More detail can be found in the job pack.
Benefits include:
- 33 days’ annual leave, including bank holidays
- Employer pension contributions up to 7.5%
- Fully employer-funded life assurance
- 24/7 employee assistance programme for emotional and practical support
- Family-friendly employer
- Monthly in-person team days in Oxfordshire or the Chilterns (expenses covered)
- Hot-desking facility at Oxford office
- Fully paid-for professional development opportunities.
It is an occupational requirement of this role that you have a clear, personal commitment to the beliefs set out in our Statement of Faith and Doctrinal Position Statement.
To apply, visit our careers site and complete the short online application, attaching your CV and a covering letter (no more than two pages) summarising why you’re applying, how you meet the person specification, and telling us about your personal Christian journey and church involvement.
A world where everyone can know Jesus through the Bible
The client requests no contact from agencies or media sales.
We have an opportunity for a dedicated Case Officer to join our Bristol, Somerset and Wiltshire casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Bristol, Somerset and Wiltshire on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the Bristol, Somerset and Wiltshire area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
We have an opportunity for two dedicated Case Officers to join our South East casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across the South East on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the South East area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the roles. Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Make a difference every day with PDSA
About Us
Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.
We’re now on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together, we'll build a stronger organisation to ensure our services help those who need us most for the next hundred years.
If you're ready to make a real difference and be part of a team that's creating positive change, we want you to join us. Let's build a brighter future for pets and their owners, together.
About you
This is a brand‑new role and an incredibly exciting time to join the team at PDSA. You’ll take the lead in developing a high‑impact prospect research function that underpins a strong pipeline of high‑value donors, trusts, and corporate partners.
In this role, you’ll deliver the insight, analysis, and intelligence that drive income generation, strengthen donor relationships, and shape fundraising strategy—ultimately helping us keep people and pets together when times are tough.
You’ll bring hands‑on experience in building prospect research pipelines, understanding donor behaviour, and using a wide range of tools to identify opportunities. You’re confident working with data, supporting major donor fundraising, and managing due diligence. You’ll also be comfortable navigating CRM systems and research platforms, and skilled at producing clear, actionable reports and briefings that help teams make informed decisions.
Please note that occasional travel will be required to our Head Office in Telford and to our Pet Hospital sites across the UK—typically a couple of times per month.
Rewards, support and benefits
We’re really passionate about being a great place to work, somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas, individuality and passion for pets to work with them.
As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including:
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Flexible working options to support your work–life balance and individual circumstances.
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25 days’ holiday plus Bank Holidays, with option to buy or sell an extra five days.
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Three paid special days off: Volunteering Day, Celebration Day and Wellbeing Day annually.
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Generous pension options, with PDSA contributions starting at 5% and rising to 10%.
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Life assurance providing four times your annual salary for added peace of mind.
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AXA Health Employee Assistance Programme, with 24/7 wellbeing support
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Retail, holiday and lifestyle discounts available through our staff Fetch benefits platform.
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Enhanced maternity, paternity and adoption leave to support you and your family.
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15% discount on PDSA Pet Insurance plus access to staff veterinary services.
To apply for this role, click Apply Now at the top of the page, create a candidate account and complete our simple application form.
PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.
If you have any questions or concerns regarding accessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.
We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.
To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references and appropriate background checks.
The client requests no contact from agencies or media sales.
This ia a busy and varied role for a dynamic and adaptable individual who is committed and passionate about the natural environment and local community.
Responsibilities
General management
· Ensure the Reserve Centre is managed appropriately to achieve exceptional standards, demonstrating best practice to maximise conservation benefits, in line with work taking place on the reserve.
· Lead the management of internal and external relationships of the Trust effectively, including Volunteers, NRW, G24, Land Agent and Solicitors.
· Ensure all aspects of the Centre and Reserve are managed within the agreed service levels and both internal and external measures.
· Ensure contracts are managed in a timely manner including utilities and insurance, with the Contract Clerk, providing the Trust with cost effective and suitable solutions.
· Demonstrate professional acumen, together with the motivation, creativity, initiative, and leadership skills to support the conservation team and overall strategy of the Trust.
· Coordinate the management of day-to-day operations in accordance with the agreed management plans, providing regular updates and reports to the Trustees.
· Undertake public engagement activities to build on the support of visitors and local communities.
· Make informed and balanced decisions, whilst taking a proactive approach to problem solving and seeing tasks and challenges through to successful completion.
· Promote the use of the Centre and the Reserve to local residents and communities.
Staff management
· Lead the Reserve management team, providing leadership, management and support to colleagues as required. Currently 3 members of staff and volunteers
· Carry out regular 121’s and performance reviews with all staff providing feedback on performance and implement HR processes as and when required.
· Set annual objectives for staff, and monitor performance against objectives.
· Regularly review and update staff policies, ensuring clear communication to all and adherence.
Marketing
· Work with the mangers, staff and Trustees creating effective, inspiring posts on social media, writing articles for our webpages and writing press releases.
· Review opportunities to increase visibility of the work being carried out by the Trust, maximising public awareness of the Reserve.
Risk & Compliance
· Manage the compliance and risk management relating to facilities management for the centre.
· Overall administration of Health and Safety, CDM regulations, Emergency Procedures, Fire and Security procedures and legislation. Ensuring all legislation is adhered to.
· Ensuring the centre meets the cleaning schedule standards.
· Ensure relevant risk assessments are carried out and logged for any event or work carried out in the centre or on the land.
Business Budget management
· Compile the business accounts and reconciliation in preparation for the accountant.
· Day to day management of the income and outgoings of the Trust.
· Provide regular financial updates to the Trustees.
· Ensuring staff adhere to our expenses policy.
Charity Commission
· Ensuring all Accounting and Charity Commission deadlines are met for key updates.
· Work with the Trust Clerk to ensure all meeting minutes are produced and shared in a timely manner, with all actions completed within given deadlines.
· Work with the Trust Clerk to ensure all relevant information is provided to the Charity Commission within the required timeframes.
· Trust policies and procedures are regularly maintained and compliant.
The responsibilities listed should not be taken as a comprehensive list of required duties and other reasonable activities may be required from time to time.
Responsibilities
General management
· Ensure the Reserve Centre is managed appropriately to achieve exceptional standards, demonstrating best practice to maximise conservation benefits, in line with work taking place on the reserve.
· Lead the management of internal and external relationships of the Trust effectively, including Volunteers, NRW, G24, Land Agent and Solicitors.
· Ensure all aspects of the Centre and Reserve are managed within the agreed service levels and both internal and external measures.
· Ensure contracts are managed in a timely manner including utilities and insurance, with the Contract Clerk, providing the Trust with cost effective and suitable solutions.
· Demonstrate professional acumen, together with the motivation, creativity, initiative, and leadership skills to support the conservation team and overall strategy of the Trust.
· Coordinate the management of day-to-day operations in accordance with the agreed management plans, providing regular updates and reports to the Trustees.
· Undertake public engagement activities to build on the support of visitors and local communities.
· Make informed and balanced decisions, whilst taking a proactive approach to problem solving and seeing tasks and challenges through to successful completion.
· Promote the use of the Centre and the Reserve to local residents and communities.
Staff management
· Lead the Reserve management team, providing leadership, management and support to colleagues as required. Currently 3 members of staff and volunteers
· Carry out regular 121’s and performance reviews with all staff providing feedback on performance and implement HR processes as and when required.
· Set annual objectives for staff, and monitor performance against objectives.
· Regularly review and update staff policies, ensuring clear communication to all and adherence.
Marketing
· Work with the mangers, staff and Trustees creating effective, inspiring posts on social media, writing articles for our webpages and writing press releases.
· Review opportunities to increase visibility of the work being carried out by the Trust, maximising public awareness of the Reserve.
Risk & Compliance
· Manage the compliance and risk management relating to facilities management for the centre.
· Overall administration of Health and Safety, CDM regulations, Emergency Procedures, Fire and Security procedures and legislation. Ensuring all legislation is adhered to.
· Ensuring the centre meets the cleaning schedule standards.
· Ensure relevant risk assessments are carried out and logged for any event or work carried out in the centre or on the land.
Business Budget management
· Compile the business accounts and reconciliation in preparation for the accountant.
· Day to day management of the income and outgoings of the Trust.
· Provide regular financial updates to the Trustees.
· Ensuring staff adhere to our expenses policy.
Charity Commission
· Ensuring all Accounting and Charity Commission deadlines are met for key updates.
· Work with the Trust Clerk to ensure all meeting minutes are produced and shared in a timely manner, with all actions completed within given deadlines.
· Work with the Trust Clerk to ensure all relevant information is provided to the Charity Commission within the required timeframes.
· Trust policies and procedures are regularly maintained and compliant.
The responsibilities listed should not be taken as a comprehensive list of required duties and other reasonable activities may be required from time to time.
The client requests no contact from agencies or media sales.
Mid Value Donor Manager
Hours: 37.5 Hours per week, flexible working options considered
Salary: £42,000 - £45,000 (depending on experience)
Location: Remote or Hybrid role with some travel to our Andover, Hampshire office
Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.
The Mid-Value Donor role is a vital part of this vision and your extensive experience in cultivating and stewarding mid-value donors will help us achieve our ambitions and make a meaningful impact.
Working closely within our passionate and results driven Trusts and Philanthropy team, you will identify, recruit and develop mid-value donors from cold sources and from amongst our existing supporters and members. You will be helping us beat macular disease by creating tailored appeal programmes and stewardship journeys that inspire significant and sustained giving.
We are looking for someone who:
· Knows their Stuff when it comes to developing donor programmes that drive significant income.
· Can Make It Happen by delivering inspiring appeals and donor communications.
· Shows They Care in the way they speak with our funders and the way they work and support colleagues across our teams.
Does this sound like you? If so, we would love to hear from you and chat about this role in more detail.
In return, we provide a great working culture – we do something worthwhile and are proud to work together to Beat Macular Disease.
We offer flexible working options, 27 days annual leave, the ability to buy or sell annual leave, supportive family policies, and 6% pension contribution. To find out more please visit our website.
We are passionate about treating people fairly and as equals, doing so is instinctive to us. We know that to beat macular disease we have work to do. That’s why we are keen to hear from people of all backgrounds who have the skills and experience we are looking for. We particularly encourage applications from people from under-represented groups, to help ensure what we do and how we do it is inclusive – for everyone.
Please review the attached Job Specificaiton
Please reivew the attached Job Advert on the application process
Closing date: Wednesday 1 April 2026 at 09:00
Online interviews will be held on: Thursday 16 April and Friday 17 April.
As part of the process, you will be required to complete a written task ahead of the interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
As part of our People and Culture Team, you will play a key role in providing a comprehensive and first-class recruitment and onboarding service to the College and all prospective candidates.
This includes, being the first point of contact for managers, candidates and new starters, working with hiring managers to ensure that they are equipped with the knowledge, skills and resources to attract and recruit the best talent for their teams and ensuring the College remains competitive and attractive in the external market.
Key tasks and responsibilities include (but are not limited to):
- Act as the first point of contact for all recruitment queries and advice
- Manage the end-to-end recruitment process for all College vacancies
- Advise hiring managers on recruitment and selection processes from role release to offer, in line with the College’s Recruitment Policy, promoting EDI at all times
- Identify suitable job boards and platforms for advertising vacancies
- Manage the RCoA Careers page, ensuring it is engaging, up to date and fit for purpose
- Liaise with candidates (internal and external) and coordinate telephone, face-to-face and remote interviews and assessment days
- Manage the onboarding process, ensuring all pre‑employment checks are completed efficiently and in a timely manner
About You
You will have strong, in‑house recruitment experience, having managed the full end‑to‑end process from role release through to onboarding. You will also have strong stakeholder management skills, with the ability to build positive working relationships at all levels, and experience administering HRIS or Recruitment Management Systems.
You will be able to work independently and proactively within a small team, demonstrating excellent organisational skills, strong attention to detail, and effective written and verbal communication. You will also have a sound understanding of HR legislation, policy and best practice, and be proficient in Microsoft 365 applications, particularly Excel, Word, PowerPoint and SharePoint / OneDrive.
The Package
This is a part-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):
- 16 days of annual leave, plus bank holiday
- 1 additional paid day of leave for the purpose of celebrating your birthday
- Healthcare support through Benenden Health
- Up to 12% pension contribution
- Hybrid and flexible working
- Wellbeing hour once a week
- Cycle to work and employee discounts schemes
- Training and development opportunities
- Access to Mental Health First Aiders and Employee Assistance Programmes
About the College
The Royal College of Anaesthetists (RCoA) is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.
At RCoA Equality, Diversity and Inclusion is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.
Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date. Please note that the closing date is subject to change.
Applicants must reside and have the right to work in the UK. No agencies please.
The client requests no contact from agencies or media sales.
We have an opportunity for a dedicated Case Officer to join our Lincolnshire and Nottinghamshire casework team to manage and provide direct support, advice, and guidance to RBL beneficiaries across Lincolnshire and Nottinghamshire on a wide range of issues including health, social care, employment, benefits, statutory support, and housing.
Our Casework Services team plays a vital role at RBL in supporting the Armed Forces community, helping beneficiaries to lead better, more fulfilling lives. Each year, we assist around 12,000 people both in the UK and abroad. By collaborating with various departments within RBL and across a wide network of external partners, we ensure that our beneficiaries receive the support they need, regardless of their circumstances.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Based in a friendly and established team, your role will be to ensure that beneficiaries receive appropriate welfare support and advice in an integrated and seamless way, providing a person-centred solution based on a thorough analysis of circumstances and needs.
Reporting to the area Casework Services Manager, key responsibilities will include:
· Manage casework support, providing direct support, advice and guidance to beneficiaries,
· Assess beneficiaries’ needs and draw on support from the regional specialist team and other providers as necessary, ensuring that support is made available in an integrated way that best meets the beneficiaries’ needs
· Support the Casework Services Manager and Head of Welfare in better understanding the needs of the beneficiaries in your area to inform the commissioning of specialist services
· Advise beneficiaries of support which may be available to them and assist them in accessing this support as necessary
· Work in close collaboration with other providers of welfare support services within the local area, developing an understanding of each other’s services to facilitate appropriate referrals and support
· Develop effective working relationships with other Legion services within the area in question (e.g Specialist Service teams, Recovery team, Branch Community Support supporters, care homes, Remembrance.).
The role is primarily homebased and will have regular travel around the Lincolnshire and Nottinghamshire area for meetings and visiting beneficiaries, therefore you will need to live in a location that allows reasonable travel around this area. There will also be occasional travel nationally to attend training or meetings.
A valid UK Driving Licence is an essential requirement for this role. The successful applicant will require an Enhanced DBS check to be undertaken as part of the pre employment checks process.
Employee benefits include –
· 28 day’s paid holiday (plus bank holidays) increasing with service, with optional annual leave purchase scheme of up to 5 working days
· Generous pension contributions, with Employer contributions ranging from 6% to 10%
· Range of flexible working options may be available, depending on your role
· Employee Assistance Programme providing confidential counselling, financial and legal advice
· Range of courses delivered by learning specialists to support your development goals and objectives
· Opportunities to volunteer
· Travel loans, Cycle to Work, and more!
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert. Our shortlisting is performed on the evidence provided in your application against the Essential and Desirable criteria in the Person Specification.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Interview Dates: week commencing 23rd March
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
We provide lifelong support to serving and ex-serving personnel and their families. Our support starts after one day of service and continues through



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to partner with a fantastic charity on a Supporter Care Executive role. This position offers an exciting opportunity to contribute meaningfully to a leading charity through exceptional supporter engagement and relationship management. The successful candidate will become a vital part of the organisation's mission to create lasting positive impact.
Key Responsibilities
- Manage and respond to supporter inquiries via phone, email, and other communication channels in a professional and compassionate manner.
- Foster positive relationships with donors and supporters, ensuring a high level of satisfaction and engagement.
- Process donations, acknowledgements, and correspondence accurately and efficiently.
- Maintain accurate supporter records within CRM systems, ensuring data integrity and compliance with data protection standards.
- Identify opportunities to enhance supporter experiences and contribute to retention strategies.
- Collaborate with internal teams to deliver timely and effective supporter communications.
- Assist in organising supporter events and campaigns as required.
Person Specification
- Charity experience with a keen interest in supporting children.
- Excellent communication skills, both written and verbal, with a friendly and empathetic approach.
- Strong organisational skills with high attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficient in using CRM or similar database systems.
- Demonstrates tact and professionalism when dealing with supporters.
- A proactive team player who is customer-focused and goal-oriented.
What’s on Offer
Salary: £29,000 - £34,000 per annum
Flexible hybrid working
How to Apply
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
Commitment to Diversity
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Paper & Cup is recruiting a Charity Shop Manager to run our day-to-day retail operation within our social enterprise space.
Paper & Cup is part of Spitalfields Crypt Trust (SCT), supporting people in recovery from addiction and homelessness through training and work experience.
This is a full-time position (35 hours per week, including weekend work / bank holidays) with a starting salary of £27,000 per year.
A bit about you
You’re friendly, hands-on and well organised, with strong customer service instincts and an eye for clothing, fashion and presentation. You’re confident leading a small team of staff and volunteers, setting clear standards, and keeping things running smoothly from rotas and stock to merchandising, quality, hygiene and health & safety.
You’ll also be comfortable supporting trainee placements for people in recovery, working alongside SCT colleagues to help create a positive, professional learning environment with appropriate boundaries.
Please see the full Job Description attached.
How to apply
To apply, please send your CV and a cover letter explaining how and why you’re a good match for the role.
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
Personal Independence Coordinator (PIC) Service Manager
Salary £40,560 Full Time 35 hours per week
Do you want a senior role that makes a positive difference in people’s lives?
Age UK Croydon’s Personal Independence Coordinator (PIC) Service for older people in Croydon is recruiting for a new Service Manager. This is an exciting, rewarding senior role with the opportunity to lead pioneering programmes that are at the heart of Croydon’s innovative approach to Neighbourhood Care in collaboration with the wider health and social care partners.
The PIC Service Manager is responsible for the operational and strategic management of the PIC Service and the Personal Safety Project (PSP), ensuring services continue to support independence for older people in Croydon as core members of the Integrated Neighbourhood teams, ensuring full collaboration with network partners from GPs, health services, adult social care and voluntary sector
Full on the PIC Service delivery model will be provided; the important qualities we are looking for are:
· Excellent leadership, service management and communication and communication skills
· Ability to collaborate effectively with internal and external partners and stakeholders
· Proven ability to deliver innovative, high-quality services
· Self-motivated and able to work flexibly, whilst maintaining good work/life balance
Closing date for applications: 31st March 2026
Interview Dates: 8th April 2026
Our mission is to reach, involve, support and connect people so they can age well in Croydon.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help shape the future of income generation at Alopecia UK. This newly created role offers a rare opportunity to build and lead fundraising at a small but ambitious national charity.
We are looking for a strategic and hands-on Senior Fundraising Manager to lead our next phase of income growth. As our first dedicated fundraising leadership role, you will develop and deliver a multi-year income strategy, strengthen existing income streams, and identify new opportunities to diversify and grow our fundraising.
Working closely with the CEO and colleagues across the organisation, you will play a central role in helping Alopecia UK reach more people affected by alopecia and ensure the charity’s long-term sustainability. This role offers the chance to combine strategy with delivery, innovation with implementation, and to see the direct impact of your work.
If you enjoy building, testing and growing income in a collaborative and mission-driven environment, we would love to hear from you.
Why this role matters
This is more than a fundraising leadership role. It is about shaping the financial sustainability of Alopecia UK, embedding a confident and ambitious income culture, and ensuring our impact is communicated with clarity, integrity and inspiration.
The successful candidate will help ensure that more people can access support, that our voice grows stronger, and that our mission is sustained for the long term.
Role description: Senior Fundraising Manager (Full recruitment pack and application process is attached below.)
- Salary: £45,000 per annum, pro rata.
- Hours: Part-time (22.5 hours per week, flexible, during normal UK working hours we would consider a contract with fewer hours for the right candidate. All of our team work Monday mornings to ensure connectivity.)
- Contract type: Permanent
- Report to: Chief Executive
- Home-based: This role will include occasional national travel for team meetings.
Strategic leadership
- Lead the development and implementation of a multi-year income generation strategy aligned to Alopecia UK priorities.
- Work across the organisation to ensure fundraising activity is fully integrated with operational delivery, partnering closely with the finance, communications and delivery managers to align plans, resources and messaging, and to ensure shared initiatives are realistic, coordinated and achievable.
- Translate insight from your experience and our recent fundraising strategy review into clear, achievable plans.
- Set and monitor ambitious yet realistic income targets across income streams.
- Responsibility for achieving the fundraising targets and other fundraising-related performance indicators.
- Embed a positive fundraising culture across the organisation.
- Manage and review all fundraising income and expenditure budgets.
Income growth & diversification
As a part-time role within a small charity, the postholder will need to carefully prioritise income-generating opportunities alongside stewardship and relationship management. In year one, a key focus will be establishing effective donor pathways through the rollout of our new CRM, ensuring supporters experience clear and meaningful journeys with the charity. Alongside this, the Senior Fundraising Manager will assess and determine which early opportunities for growth should be prioritised. While areas such as community fundraising, digital campaigns and regular giving are likely to offer early potential, the postholder will lead decisions on where to focus effort and investment to generate the strongest returns.
- Leverage and optimise existing community and public fundraising activity to increase income and supporter numbers.
- Develop and grow new revenue streams, to potentially include digital fundraising campaigns, regular giving, trusts and grants, and legacy giving.
- Lead creatively and intellectually on compelling campaigning initiatives that drive engagement and income.
- Provide excellent stewardship to ensure funders and partners feel valued, engaged and motivated to continue their support.
- Widen our existing corporate partnerships programme by building mutually beneficial partnerships to deliver income, awareness, and engagement opportunities.
CRM
- Support the design and rollout of our first CRM system, working closely with the Finance & Operations Manager to design fit-for-purpose donor journeys and pathways, establish meaningful reporting frameworks and ensure data supports excellent stewardship and strategic decision-making.
- Use CRM data and financial information to track performance, analyse trends and adjust strategy as required.
Data & impact
- Ensure compliance with all relevant regulations, including ICO guidance, GDPR and the Code of Fundraising Practice.
- Work closely with the Finance & Operations Manager to ensure our data meaningfully represents organisational outcomes.
- Translate impact data into powerful, succinct and persuasive communications or compelling cases for support.
To provide support, community, and education to improve the lives of those affected by alopecia.



The client requests no contact from agencies or media sales.