Database administration officer jobs

Database Officer 

Location: Hybrid working with regular attendance at a central London office (Tuesdays and Thursdays)
Hours: 35 hours per week
Contract: Ongoing Temporary Assignment
Rate: £19.23ph

We are delighted to be supporting a national disability charity in their search for a Database Officer to join their fundraising operations team on an ongoing temporary basis.

This is an excellent opportunity for a data-focused administrator with strong CRM and Excel skills to play a key role in supporting fundraising activity. You'll be responsible for processing donations, maintaining accurate supporter records and ensuring income data is recorded and reconciled efficiently.

Working closely with fundraising and finance colleagues, you'll help ensure high-quality data management and provide vital support to the charity's income processing function.

Key Responsibilities

• Process donations received through multiple channels including online, post and telephone.
• Accurately record and import fundraising income into the organisation's CRM system.
• Support the processing of income received via third-party fundraising platforms.
• Maintain accurate and up-to-date supporter records.
• Assist with data cleansing, deduplication and other data quality projects.
• Work closely with the Finance team to ensure income is coded correctly and reconciled in a timely manner.
• Contribute to the continuous improvement of data management processes and procedures.

About You

We are looking for someone who is highly organised, detail-oriented and confident working with large volumes of data.

You will have:

• Experience using Microsoft Dynamics 365 or a similar CRM database.
• Previous experience processing data and completing administrative tasks to a high degree of accuracy.
• Strong Excel skills, including experience using formulas to manipulate and cleanse data.
• Experience working with large datasets and maintaining data quality.
• Excellent attention to detail and a methodical approach to work.
• The ability to prioritise a busy workload and manage competing deadlines.
• Good communication skills and the confidence to work collaboratively across teams.
• An understanding of GDPR, data protection principles and Gift Aid processes would be advantageous.

Please apply now for immediate consideration.

Database Officer (Part-Time, Temporary)

Location: Hybrid working with regular attendance at a central London office (Tuesdays and Thursdays)
Hours: 21 hours per week (3 days)
Contract: Ongoing Temporary Assignment
Rate: £19.23ph

We are delighted to be supporting a national disability charity in their search for a part-time Database Officer to join their fundraising operations team on an ongoing temporary basis.

This is an excellent opportunity for a data-focused administrator with strong CRM and Excel skills to play a key role in supporting fundraising activity. You'll be responsible for processing donations, maintaining accurate supporter records and ensuring income data is recorded and reconciled efficiently.

Working closely with fundraising and finance colleagues, you'll help ensure high-quality data management and provide vital support to the charity's income processing function.

Key Responsibilities

• Process donations received through multiple channels including online, post and telephone.
• Accurately record and import fundraising income into the organisation's CRM system.
• Support the processing of income received via third-party fundraising platforms.
• Maintain accurate and up-to-date supporter records.
• Assist with data cleansing, deduplication and other data quality projects.
• Work closely with the Finance team to ensure income is coded correctly and reconciled in a timely manner.
• Contribute to the continuous improvement of data management processes and procedures.

About You

We are looking for someone who is highly organised, detail-oriented and confident working with large volumes of data.

You will have:

• Experience using Microsoft Dynamics 365 or a similar CRM database.
• Previous experience processing data and completing administrative tasks to a high degree of accuracy.
• Strong Excel skills, including experience using formulas to manipulate and cleanse data.
• Experience working with large datasets and maintaining data quality.
• Excellent attention to detail and a methodical approach to work.
• The ability to prioritise a busy workload and manage competing deadlines.
• Good communication skills and the confidence to work collaboratively across teams.
• An understanding of GDPR, data protection principles and Gift Aid processes would be advantageous.

Please apply now for immediate consideration.

Do you want to help us make a lasting difference to the lives of dogs and their owners?
We’re searching for an experienced Legacy Officer, who will play a vital role in ensuring every gift left to Dogs Trust in a will reaches its full potential. This role sits at the heart of our work, as every legacy makes a difference to the dogs we support.

What does this role do?
As a Legacy Officer, you will: 

• manage a caseload of pecuniary, specific, life interest, and residuary legacies, ensuring the charity receives its full entitlement and maximising value where possible,
• liaise with external stakeholders, such as executors or solicitors, handling sensitive conversations efficiently and professionally,
• review estate accounts, including the allocation of Capital Gains Tax (CGT) and Inheritance Tax (IHT), to confirm estates are correctly administered,
• represent the charity’s interests in all legacy-related correspondence, handling queries from legal professionals and the public with professionalism,
• maintain accurate records using the First Class 4 database, support with reporting, and escalate significant matters to senior legal staff as needed.

Interviews for this role are provisionally scheduled for week commencing 17th August 2026, and will take place at our London office.

Could this be you?
With proven experience in legacy administration, you will have good knowledge of wills, probate, tax and trust law. With excellent attention to detail, you will be highly organised and able to demonstrate experience of managing and prioritising own caseload. A certificate in Charity Legacy Administration is desirable. 

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

NICE is a charity dedicated to improving the lives of people with movement disorders. We work with children and adults affected by neurological conditions such as cerebral palsy, Parkinson’s, Stroke and MS. We push the boundaries of human potential for people living with these physical disabilities by teaching them, through Conductive Education, a range of skills that promote an active lifestyle and showing them that there can be life after diagnosis.

This is an exciting time to join NICE, as we build on our existing fundraising strategy to grow our supporter base and develop new income streams to support the expansion of our services. We have a small but successful fundraising team in place, who work collaboratively to manage fundraising activity and meet agreed income targets.

We are looking for a candidate to support the fundraising and communications team to ensure the effective administration of all fundraising activities and to maintain and develop the Fundraising database as we move towards a new platform.

To apply for this role please send your CV with a covering letter, outlining why you would like this role.

We actively encourage applications from under-represented groups as we are committed to having a team that is made up of diverse skills, experiences and perspectives. As a disability charity we especially welcome applications from disabled candidates and people with a long-term health condition.

The development officer supports World Physiotherapy’s global development programmes and initiatives, working closely with the development programme manager and senior development officer. The role contributes to projects that strengthen the physiotherapy profession worldwide through programme development, donor engagement, grant support, project administration, stakeholder communications, and the coordination of meetings and events.

This is an excellent opportunity for a highly organised and proactive individual interested in global health and international development. The postholder will work with a diverse range of partners, including member organisations, donors, consultants, academic institutions, and international agencies, helping to advance projects that improve physiotherapy education, practice, and professional development around the world.

Duties and key responsibilities

The development officer will:

• Support the development and delivery of programmes that strengthen physiotherapy globally.
• Provide administrative and operational support to the development programme manager and senior development officer across a range of development initiatives.
• Assist in the identification, design, and development of new programmes and projects that support the establishment and growth of the physiotherapy profession.
• Monitor and track funding, partnership, and development opportunities relevant to World Physiotherapy’s strategic priorities.
• Support donor engagement activities and contribute to the cultivation and maintenance of donor relationships.
• Assist with the preparation of grant proposals, concept notes, reports, and other fundraising materials.
• Support the coordination, administration, and monitoring of existing development projects and programmes.
• Maintain accurate project documentation, records, and databases, ensuring compliance with organisational requirements.
• Coordinate meetings, webinars, workshops, and other activities related to membership and development programmes and partnerships.
• Manage membership and development-related enquiries and assist with follow-up communications with stakeholders and partners.
• Build and maintain positive working relationships with internal and external stakeholders, including member organisations, partners, funders, and consultants.
• Contribute to the preparation of project updates, communications, presentations, and reports as required.
• Undertake other duties commensurate with the role and level of responsibility.

Education and qualifications

• Bachelor’s degree in physiotherapy, international development, global or public health, or related field
• Commitment to ongoing professional development in governance or non-profit management.

Essential experience and skills

• Experience within the health, education, regulatory, international development sector highly regarded.
• Strong communication and interpersonal skills.
• Excellent planning and organisational skills with the ability to manage multiple priorities.
• Experience coordinating projects and supporting committees or governance processes.
• Experience in fundraising and/or writing grant proposals.
• Ability to work independently within a hybrid environment.
• Confidence engaging with senior stakeholders.
• Experience in Microsoft suite/excel.

Desirable

• Knowledge of the physiotherapy profession and the role of professional associations in advancing healthcare and rehabilitation.
• Experience working with international professional associations, non-governmental organisations, or health-related organisations.
• Experience engaging and collaborating with stakeholders from diverse cultural and geographic backgrounds.
• Understanding of global health, rehabilitation, or international development programmes.
• Strong interpersonal and relationship-building skills.
• Proficiency in Spanish or French (highly desirable) or another language in addition to English.

Personal attributes

• Highly organised, proactive, and detail oriented.
• Strong integrity and commitment to transparency and accountability.
• Collaborative, diplomatic, and skilled in stakeholder management.
• Ability to manage multiple priorities in a fast-paced environment.
• Strategic thinker with a practical, solution-oriented mindset.

Impact of the role

The development officer will support programmes and partnerships that strengthen the physiotherapy profession globally. Through assisting with programme development, fundraising, stakeholder engagement, and project coordination, the postholder will help World Physiotherapy deliver initiatives that build workforce capacity, support member organisations, and improve access to high-quality rehabilitation services worldwide.

An opportunity to join a dynamic and successful fundraising team within a major national prison reform charity. 

We work to create a just, humane & effective prison system; and we do this through influencing decision-makers, opinion formers and the public to:

• Reduce the use of prison.
• Improve conditions for prisoners.
• Promote equality and human rights in the criminal justice system.

This role is the operational and data backbone of the Development/Fundraising team at the Prison Reform Trust. The post-holder will own the fundraising CRM (Beacon) and the accuracy of the income records that flow through it, will keep our donor administration and stewardship running smoothly, and will ensure that day-to-day contact with supporters is handled promptly and well. Working closely with the Head of Development, the postholder helps identify opportunities to deepen donor relationships, and supports the events and research activity upon which PRT’s fundraising relies.

Location: Westminster, London

Contract: Permanent, Part-time

Salary: £33,376 per annum for 32 hours per week over 4 days, based on an FTE salary of £41,720 per annum (NJC Scale Range 27–29) inclusive of London Weighting, pension and other benefits. 

Hours of work: This is a flexible role of 32 hours per week, over 4 days (8hrs per day)

Annual leave: 35 days including bank holidays / Statutory Holidays (pro-rata for part time)

Closing Date: Monday 10th August 2026

JOB PURPOSE

This is a pivotal role within The Passage’s Fundraising Team, created to help support the transformation of our supporter data systems and ensure we become a more data informed, insight driven organisation and fundraising team. You will be the main contact for the fundraising CRM working with the fundraising team and other teams within The Passage such as finance and IT to ensure the smooth running of all systems and processes.

As the dedicated data and CRM Manager for Fundraising and Communications, you will support colleagues with reporting, analysis, campaign set-up and selections, and data strategy. Your work will ensure our data is accurate, accessible, and GDPR-compliant, enabling smarter decision-making, improved supporter journeys, and to help grow income. You will also be working with the Marketing and Communications team to implement email soft opt-in for our supporters. This is a unique opportunity to shape how we use data to engage, retain, and grow our supporter base at a time of exciting change. 

MAIN DUTIES 

1. Fundraising CRM Project Leadership 

• Manage and maintain the current Salesforce system, ensuring it remains functional, accurate, and fit for the purposes of stewarding donors and maintaining accurate records of donations 

• Act as the day-to-day lead for the CRM system within the Fundraising and Communications team, ensuring it meets team needs and supports strategic goals. 

• Document workflows, integrations and processes to ensure the long-term sustainability and usability of the system for vital processes such as donation processing and gift aid 

• Work with IT and the fundraising team to evaluate onboard 3rd party platforms to support fundraising initiatives. Ensure any changes are approved with senior stakeholders and documented.

• Be a custodian of GDPR within the Fundraising team and be the main point of contact with The Passage’s Data protection lead and ensure all policies and procedures are up to date and in line with current fundraising regulations. 

2.CRM and Data Management 

• Work collaboratively with the IT team and procurement team as the fundraising representative to recommend improvements to the current CRM and any other related projects. 

• Maintain and improve the quality of supporter data through regular cleansing, deduplication, and tagging to ensure accuracy and GDPR compliance. 

• Ensure ongoing system performance and data integrity by embedding data hygiene routines and best practices. 

• Work with the Finance team to support integration between the CRM and finance systems for seamless donation and income reporting. 

• Working with data flows and setting up integrations, ensuring the system runs smoothly on an ongoing basis, making updates, troubleshooting issues whilst maintaining data consistency. 

• Work on system migrations and leading on maintaining proper process structures and documentation during those transitions. Keep track of installed packages, security keys, and their passwords and related administrative processes. 

• Be responsible for all data imports from our 3rd party platforms, ensure that data is uploaded in line with regular upload schedule in an accurate manner. 

• Work with the Marketing and Communications team to help implement soft opt-in 

• Manage one database volunteer to complete database tasks. 

3. Data Selections, Segmentation and Campaign Support 

• Collaborate with the Fundraising team to perform targeted data selections for appeals, newsletters, stewardship journeys, and events. 

• Develop and maintain segmentation structures and logic to support personalised supporter journeys and strategic targeting. 

• Work closely with the Marketing and Communications team to provide campaign-ready data for fundraising, advocacy, and engagement activities. 

4. Reporting and Insight 

• Design, build, and maintain dashboards and reports that provide real time insight into fundraising performance, donor behaviour and campaign results. 

• Create and deliver regular and ad hoc fundraising analysis to inform strategic decisions and performance tracking. 

• Proactively identify opportunities to improve donor retention, upgrade journeys and lifetime value through data driven insight. 

5. Cyber Security 

• Work closely with the IT team to manage security/GDPR of the Fundraising crm 

• Develop knowledge in this area and undertake training as required. 

6. Other Duties: 

• Provide ad-hoc administrative support to the Fundraising and Communications team. 

• Support and attend fundraising events as required. 

GENERAL RESPONSIBILITIES 

• Stay up to date on policies/news/regulations relating to the role 

• Work with the Supporter Engagement Officer on shared tasks and provide reports as required and troubleshoot any issues 

• Proactively flag any data integrity issues with Line Manager and help develop action plans as required. 

• Participate in internal/external meetings as required, and attend training events, conferences and other functions as necessary. 

• Participate in regular supervision and annual appraisal and help in identifying your own job-related development and training needs. 

• Ensure that all The Passage’s policies and procedures are adhered to and contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults. 

• At all times, undertake your role in a professional manner maintaining a high-quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage and uphold standards expected by The Fundraising Regulator 

• Undertake any other duties that may be required which are commensurate with the role. 

• In conjunction with your Line Manager, continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage. 

Note: This Job Description summarises the main responsibilities of the role at the time of writing. As the organisation and digital activity continue to develop, the role may evolve in consultation with the postholder. 

Person Specification:   

This person specification sets out the essential abilities and qualities which are used in the selection criteria for the post. When completing your supporting statement please address criteria E1 to E10 and K1 to K9, giving evidence of your experience and abilities and demonstrating your understanding and knowledge.

EXPERIENCE 

E1 Experience of using a database to accurately enter and manage data

E2 High level skills related to data management and handling

E3 Working extensively with Fundraising CRM system

E4 Implementing policies and procedures

E5 Running reports and analysing data.

E6 Understanding of data protection and GDPR principles

E7 Working with Salesforce, ideally with Administrator certification. (Desirable)

E8 Experience supporting or leading database/system improvement projects, including implementation or migration (Desirable)

E9 Experience of onboarding 3rd party platforms with GDPR compliance and collaboration with IT

E10 Experience of working in the charity sector (Desirable) 

KNOWLEDGE 

K1 Ability to prioritise and organisational skills, remaining calm under pressure

K2 Team working skills with a positive and collaborative approach.

K3 Interpersonal and communication skills, both verbal and written.

K4 Standards and procedures for payment card processing, electronic payments (e.g. BACS, bank transfers), banking and handling cash securely.

K5 Individual giving and/or other types of fundraising.

K6 Up to date knowledge of GDPR compliance and soft opt-in

K7 Relevant regulations, legislation and professional codes of practice.

K8 IT proficiency, especially Excel, Word and Outlook. 

Job Title: Philanthropy Officer

Reporting to: Philanthropy Manager

Purpose of the Role

The role of the Philanthropy Officer is to manage the gift administration and stewardship of supporters, lead on the stewardship of regular and individual givers, and support the Philanthropy Manager to grow the Individual Giving income stream for Chance to Shine. 

This includes responsibility for the coordination of individual giving campaigns, management of the administration of legacy gifts, and wider regular giving campaigns and appeals.

Key responsibilities

Supporter Care

• Ensure all donations are efficiently and accurately recorded and acknowledged in a timely fashion.
• Process all individual giving bank donations including website/third-party fundraising/gift-collection platforms and ensure they are efficiently and accurately entered onto our Raisers Edge database and processed (cash, cheques, credit cards, Direct Debits and vouchers) daily. 
• Maintain accurate electronic supporter records including donations, personal details, Gift Aid declarations, communication preferences and any other data relating to their support. 
• Write and update template thank you letters. 
• Respond to donor enquiries and provide personalised information as and when requested.
• Work with the Philanthropy Manager and the Communications and Marketing team to develop the supporter care strategy, proactively identifying and implementing new ways of improving supporter care.

Supporter Cultivation 

• Coordinate appeals and campaigns to help upgrade supporters and bring in new donors.
• Regularly identify lapsed committed supporters with a view to reengaging them via fundraising cultivation. 
• Produce copy for fundraising materials alongside the Communications and Marketing team and organise the distribution of these materials to supporters in a coordinated manner. 
• Support the Philanthropy Manager on the organisation and execution of project visits for supporters including attending visits where needed. 
• Support the Philanthropy Manager and Director of Fundraising with funding proposals and reports as needed.
• Support the Philanthropy Manager and Director of Fundraising when preparing for meetings and calls with current and prospective new supporters.

Legacy gifts

• Lead on communications with legacy and in-memory supporters to ensure that this is sensitively managed and reflects the values of Chance to Shine. 
• Monitor and maintain legacy gifts on the database and support with the administration of legacies for the organisation.

Compliance and Data Protection

• Support on data protection compliance for the fundraising team working with the Director of Finance and Resources and Fundraising team as appropriate.
• Ensure all fundraising processes comply with data protection regulations, (including Data Protection Act 2018 and GDPR) the Code of Fundraising Practice and any other regulatory bodies. 
• Lead on updating supporters’ consent and preferences to comply with fundraising regulations and best practice.

General Support 

• Manage fundraising income administration, including donation processing and income reconciliation with Finance Team.
• Lead on organisational Gift Aid, including Gift Aid promotion and submitting claims.
• Undertake other responsibilities not outlined above which are commensurate with a role of this nature and which have been discussed and agreed with the line manager. 
• Work occasional evenings or weekends to support fundraising events (for which time off in lieu will be given) 

Skills & Experience

Essential:

• Strong organisational skills with the ability to manage
• competing priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Experience delivering high-quality supporter or customer service.
• Good knowledge and experience using CRM systems, ideally Raiser's Edge.
• Strong administrative skills and attention to detail.
• Good IT skills, including Microsoft Excel and Word.

Desirable:

• Experience of charity fundraising.
• Key relationships
• Chief Executive
• External stakeholders and supporters of Chance to Shine
• CTS senior management team
• Fundraising team
• Finance & Resources team
• Operations team
• Communications & Marketing team
• Impact & Evaluation team

London-based contract. Currently, work from the central London office is on average about 2 days per week. The role holder will need to be flexible as and when they are required to attend meetings, events, mostly in London but elsewhere around the country.

Location: London and home-based
Salary: £29,350
Hours: 4.5 days per week (31.5 hours per week)
‍
The Administration and Operations Officer provides administrative support to the Birth Companions staff team across all aspects of our work, especially service delivery in the community. The postholder will have regular contact with the women we support, as well as with our volunteers and members of the public.

A key aspect of the role will be supporting, maintaining and helping to improve the systems, processes and records that underpin our day-to-day operations, ensuring they are accurate, well organised and used effectively across the organisation.The role involves regular attendance at our community groups, and meetings in London; occasional support at evening and weekend meetings and events will also be required, by arrangement.

This is a varied, hands-on role offering the opportunity to be involved in a wide range of activities and projects across the organisation - ideal for someone with strong administrative skills who is looking to build a career in the charity sector, with the support and development to build skills and knowledge.

Main Purpose of the Role

The Administrator plays a key role in supporting the effective day-to-day operation of The Friendly Trust. As the first point of contact for many callers and visitors, the postholder will provide a professional, welcoming and responsive service, ensuring enquiries are handled efficiently and messages are communicated accurately. The Administrator will be responsible for maintaining effective administrative systems, managing organisational records and data, and providing high-quality administrative support to the Director, General Manager, Team Managers and Trust Officers. Through these activities, the postholder will help ensure the smooth running of the organisation and contribute to the achievement of The Friendly Trust's aims and objectives.

Key Responsibilities

Communication and Customer Service

• Act as the first point of contact for telephone enquiries, providing a professional and helpful service to service users, families, professionals and other stakeholders.
• Answer incoming telephone calls promptly, relay messages accurately and ensure enquiries are directed appropriately.
• Manage incoming and outgoing correspondence, ensuring information is communicated effectively and in a timely manner.
• Maintain positive and professional relationships with internal and external contacts.

Data Management and Reporting

• Support the Director, General Manager, Team Managers and Trust Officers in maintaining accurate records and statistical information.
• Ensure the timely and accurate input, maintenance and retrieval of information within the Trust's case management and data systems.
• Assist with the production of monitoring information, reports and organisational statistics.

Office Systems and Administration

• Develop, maintain and improve administrative systems and processes that support the efficient running of the organisation.
• Maintain electronic and paper filing systems, ensuring records are stored securely and remain accessible when required.
• Provide administrative support to managers and Trust Officers across the organisation.

Operational Support

• Assist with arranging meetings, training sessions and organisational events.
• Prepare, photocopy and distribute documents, agendas, leaflets and other materials required for service delivery and organisational activities.

Building, Facilities and Resources

• Support the General Manager in coordinating building maintenance, repairs and equipment servicing.
• Liaise with landlords, contractors and suppliers as required.
• Help maintain office resources and equipment.

Financial Administration

• Undertake routine financial administrative duties, including processing invoices and highlighting any discrepancies or concerns to the General Manager.

Quality, Compliance and Sustainability

• Support the maintenance of accurate organisational records and compliance with organisational policies and procedures.
• Contribute to environmentally sustainable working practices across the Trust.

Other Duties

• Undertake any other duties commensurate with the role as reasonably required

Person Specification

Essential Skills and Experience

• Excellent verbal, written and interpersonal communication skills, with the ability to communicate clearly, professionally and sensitively with Service Users, family members, colleagues and external agencies.
• Strong administrative, organisational and customer service skills, with the ability to manage a varied workload, prioritise competing demands and respond effectively to changing priorities.
• Excellent attention to detail, with the ability to maintain accurate records, handle confidential information appropriately and comply with data protection requirements.
• Confident and competent user of Microsoft 365, databases and other IT systems, including experience of data entry and maintaining electronic record systems.
• Ability to work independently using initiative, whilst contributing effectively as part of a team.
• Positive, flexible and proactive approach to work.
• Empathy, patience and the ability to work sensitively and respectfully with vulnerable people and individuals from a wide range of backgrounds.
• Commitment to equality, diversity and inclusion, professional standards and The Friendly Trust's values.

Desirable Skills and Experience

• Experience working within the charity, voluntary, health or social care sectors.
• Experience of handling front-line enquiries, telephone calls, reception duties or other customer-facing services.
• Knowledge of issues affecting people with learning disabilities and their families.
• Knowledge of welfare benefits, financial administration or related support services.
• Experience of using case management, CRM or client record systems, including CASPAR Gov or similar software.
• Experience of producing reports, statistics and monitoring information.
• Experience of coordinating office systems, administrative processes or facilities management.
• Knowledge of information governance, records management and basic financial administration, including invoice processing and record keeping.
• Good record of punctuality, reliability and attendance.

Personal Attributes

• Professional, trustworthy and dependable.
• Solution-focused, adaptable and committed to continuous learning.
• Able to remain calm and professional when handling sensitive or challenging enquiries.
• Committed to supporting The Friendly Trust's mission, values and person-centred approach.

At Riding for the Disabled Association (RDA), we enrich lives through the unique bond between people and horses. Each year, we support over 39,000 disabled children and adults through activities including riding, carriage driving, and equine assisted programmes such as Quiet Corners and Tea with a Pony. We are pioneers in the therapeutic use of horses, leaders in disability sport, and the only major UK charity focused specifically on the health and wellbeing benefits of bringing people and horses together. 

We welcome people of all ages and abilities, including those with physical and learning disabilities, sensory impairments, long-term health conditions, and neurodiversity. With 24% of the UK population classified as disabled, we make a lasting impact through the therapeutic power of horses. 

We are now looking for a Fundraising and Database Development Officer to join the team at our national office in Warwickshire, and help us to continue our work

Job Title:                Fundraising and Database Development Officer 

Reports to:      Head of Fundraising 

Based at:             RDA National Office (Lowlands Equestrian Centre, Warwickshire) 

Option for hybrid working with a minimum of 2 days a week office based 

Hours: Full Time (37 hours) 

Contract Type:2 Years’ Fixed Term 

Salary Range:£27,000 - £32,000  

Role Purpose: 

This role will support income generation by providing assistance to the Fundraising team. Key areas of focus include fundraising data management, central relationship management (CRM) development and digital transformation, and coordination of fundraising resources. 

Specific Responsibilities: 

• Develop and optimise the fundraising CRM to maintain accurate, accessible and reliable supporter data, enhancing workflows, processes and supporter journeys to improve operational efficiency and support fundraising objectives. 

• Manage fundraising data processes, including imports, exports and supporter segmentation, while maintaining high standards of data quality, compliance and GDPR adherence to support effective fundraising campaigns and stewardship activities. 

• Administration of the legacy pipeline, working with our external legacy administrators and supporting the Partnership Manager – Philanthropy and Legacies in tracking legacy prospects through the pipeline, maintaining up-to-date records and progress reports.

• Process and reconcile donations across multiple income streams, ensuring accurate records, timely donor acknowledgements and effective supporter stewardship while maintaining alignment with finance systems. 

• Produce and analyse fundraising performance reports, dashboards and KPIs, providing data-driven insights, income forecasting and trend analysis to support strategic planning, budgeting and decision-making. 

• Deliver excellent supporter care through the effective management of donor enquiries, communications and stewardship activities, ensuring GDPR compliance, strong supporter engagement and the timely resolution of donor-related matters. 

• Support the delivery and growth of the ‘In Memory’ fundraising programme by maintaining accurate records, coordinating stewardship and communications, monitoring performance, and working closely with the Community & Events Manager to enhance supporter engagement and maximise income. 

• Review and enhance fundraising processes and systems to improve efficiency, data management and supporter experience, supporting system developments and maintaining clear operational procedures and documentation. 

• Coordinate the development, distribution and management of fundraising resources and materials, ensuring effective campaign delivery, accurate stock control and timely support for fundraising activities and events. 

• Support CRM migration and digital transformation projects through data management, system testing, process improvement and user support, ensuring successful implementation, adoption and delivery of organisational objectives. 

• Provide comprehensive administrative, operational and analytical support to the Head of Fundraising, coordinating departmental activities and delivering performance reporting and insights to inform strategic decision-making and planning. 

• Support key fundraising events as required 

• Demonstrate the values and cultural aspirations of RDA, ensuring consideration is given to our charitable aims and objectives in all activities 

• To undertake other duties as determined by the line manager from time to time 

Person Specification 

Essential Criteria: 

• Experience working with fundraising CRM systems such as Beacon, Raiser's Edge etc 

• Strong data management, analysis and reporting skills. 

• Advanced Microsoft Excel and proficiency with reporting tools. 

• Understanding of fundraising operations, supporter care and donor stewardship. 

• Knowledge of GDPR, data protection and fundraising compliance requirements. 

• Excellent organisational skills with strong attention to detail and accuracy. 

• Ability to manage multiple priorities and meet deadlines. 

• Strong interpersonal and communication skills with a customer-focused approach. 

• Experience of CRM implementation, migration or digital transformation projects would be highly desirable. 

• Experience of producing management reports, dashboards and fundraising performance analysis 

Desirable Criteria: 

• Experience of Legacy and In Memory administration 

• Understanding of Fundraising Best Practice and The Fundraising Code of Practice 

• Awareness of charity sector trends and fundraising innovation 

• Experience of project work related to digital transformation or system change 

• Experience of developing automated workflows, forms or fundraising processes 

.  

Job Title:  Data Officer

Reporting to: CRM Manager

Salary Range: £32,000 - £36,000

Contract Type: 12  - Month Fixed  Term Contract

Location: Hybrid, London

Hours/Days per week:35 hours per week, 9am – 5pm, Monday – Friday

Requirements We can only employ applicants who currently have the right to work in the UK.  As part of our safer recruitment policy, we do ask questions regarding unspent.

We are Felix

We bring people together to rescue, repurpose, and share surplus food that would otherwise go to waste, turning an environmental problem into a social opportunity.

Together with 16 other independent charities, 18,000 volunteers, and thousands of partners, we are the UK’s food rescue network, supporting 1.5 million people across the country.

We‘re about fuller plates, fuller communities, and fuller lives.

Purpose of the Job 

To provide high-quality operational CRM support for Fundraising through the accurate processing, maintenance and validation of supporter data. The role is responsible for ensuring fundraising data is processed efficiently and accurately, supporting fundraising campaigns, CRM administration and data quality, while maintaining compliance with organisational policies and data protection legislation. 

Duties and Responsibilities

Your normal duties and responsibilities will be set out in your job description. However, the charity may require you to perform other duties from time to time. 

CRM Administration

• Process, import and maintain supporter, donation, event and fundraising data within the CRM system, ensuring records are accurate, complete and processed within agreed service levels.
• Prepare, cleanse and validate data files prior to import, identifying formatting issues, duplicate records and data anomalies.
• Carry out bulk data updates and routine CRM administration activities to support fundraising operations.
• Perform routine CRM housekeeping activities to maintain accurate and reliable supporter records.

Data Quality

• Proactively monitor and improve data quality through routine validation, cleansing and identification of incomplete, duplicate or inconsistent data.
• Support the ongoing integrity of fundraising data by identifying operational issues and escalating where appropriate.
• Ensure data processing activities comply with GDPR, PECR and organisational policies.

Fundraising Operations

• Support fundraising campaigns through the preparation of data selections, suppression files and operational reporting.
• Assist the CRM Manager with routine CRM activities, fundraising processes and operational support.
• Respond to internal CRM administration requests and routine operational data queries, escalating more complex issues where appropriate.

CRM Development & Improvement

• Assist with user acceptance testing of CRM enhancements, new functionality and process improvements.
• Maintain documentation for CRM administration processes and contribute to the continuous improvement of operational procedures.
• Identify opportunities to improve data quality, CRM processes and operational efficiency.

Collaboration

• Work collaboratively with colleagues across Fundraising, Marketing, Digital, Finance, Database & Reconciliation and Supporter Care teams to support effective fundraising

Essential Criteria 

• Experience working within a CRM, fundraising operations or data administration environment.
• Experience preparing, cleansing and validating data for import into CRM systems.
• Experience processing and maintaining accurate data records.
• Experience working with bulk data imports, exports and data manipulation.
• Strong Microsoft Excel skills, including formulas, lookups, filtering, sorting and working with large datasets.
• Experience identifying and resolving data quality issues.
• Understanding of CRM data management principles and fundraising operations.
• Knowledge of GDPR, PECR and good data handling practice.
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong attention to detail and commitment to accuracy.

About Woman's Trust

The charity was established in 1996 to meet the gap in specialist mental health services. Woman’s Trust is led by and for women and aims to ensure that women affected by domestic abuse can live a life free from further harm and abuse. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recovery from the trauma. We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers.

Alongside delivering our existing 1-1 counselling, self-development workshops and therapeutic support groups for women who have experienced domestic abuse, we are focused on developing our innovative mental health services for young women and girls, delivering new peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awarenessraising workshops and training for professionals, building on our research and policy to improve systems nationally.

About the role

The Finance & Operations Officer provides high-quality finance, operational and organisational support to ensure the effective day-to-day running of Woman's Trust. Working across both Finance and Operations, the postholder will maintain accurate financial records, coordinate operational systems and provide administrative support that enables colleagues to deliver high-quality services to women affected by domestic abuse.

Hours: Part-time, 28 hours per week (0.8 FTE).

Location: Woman’s Trust premises including co-location with statutory partners and community partnership  locations.Woman’s Trust operates a hybrid working model with a minimum of 50% to be on-site.

In return, we can offer:

• 25 days' holiday + 3 days at Christmas + Public holidays
• Hybrid & flexible working - office based with minimum of 50% of working hours in Woman’s Trust London office, we also support mutually agreed flexible working arrangements
• Cycle to work scheme
• Employee Assistance Program (EAP)
• Mandatory job-related training
• Individual staff professional development budget
• A caring, committed and highly collaborative environment
• Several social events/lunches per year
• Friendly, all women team

To find out more and apply with your CV, please visit our website via the apply button.  

Please note, CVs and cover letters should be sent in Word format.

Closing date: 14th August 2026.

Interviews will be held on a rolling basis.

Please note, this post is open to female applicants only – Equality Act 2010, Schedule 9, Part 1 applies.

Job Title: Administrator & Bookkeeper

Location: Home-based with travel and occasional overnight stays

Hours: 35 Hours per week (Typically Mon-Fri, 9am-5pm)

About Us:
Established in 1985, the Association of Dogs and Cats Homes (ADCH) is the leading representative charity for dog and cat rescue and rehoming organisations across the UK, Ireland, Isle of Man, and the Channel Islands. ADCH promotes the safeguarding of welfare standards for dogs and cats needing new homes and supports those working and volunteering in the sector

At the heart of ADCH is a strong collaborative ethos. With over 160 member organisations, all of which are registered charities, we unite organisations of all sizes – large and small; embracing over 50,000 staff and volunteers, all dedicated to working together for Dogs and Cats. A key part of this ethos is the peer network ADCH nurtures, where members connect, exchange ideas, share knowledge and resources, and offer mutual support. Through this network, organisations are able to address common challenges, collaborate on solutions, and strengthen their collective impact on animal welfare.

Who We Are Looking For:

We are looking for an organised and proactive Administrator & Bookkeeper to join our small, collaborative team. This is a varied role at the heart of the organisation, providing pragmatic administrative support across membership services, communications, finance, governance and events.

You'll be confident managing multiple priorities, maintaining accurate records and using a range of digital systems. From supporting our members and maintaining our CRM to producing communications, updating website content and assisting with day-to-day bookkeeping, you'll play an important role in helping ADCH deliver an efficient and professional service.

As part of a small team, you'll need to be adaptable, self-motivated and happy to take ownership of your work while supporting colleagues across a wide range of activities. You'll be equally comfortable working independently from home and collaborating with the team, with travel across the UK and occasional overnight stays required.

Person Specification

• Essential
• Experience providing administrative support within a busy team.
• Strong IT skills, including Microsoft Office, Microsoft Teams, Canva and database systems.
• Experience of bookkeeping and using accounting software (e.g. QuickBooks, Xero, Sage or similar).
•  Experience of creating social media content for an organisation.
• Experience of updating website content using systems such as WordPress or Similar.
• Excellent organisational skills and attention to detail, with the ability to prioritise workload, work independently and use initiative.
• Excellent communication, customer service and interpersonal skills.

Desirable

It would also be great (but not essential) if you had:

• Experience of working in the charity sector and/or a membership organisation.
• Experience supporting or coordinating events
• Experience of supporting committees or governance meetings.
• Experience of working remotely.

How to apply

If you're an organised administrator with excellent attention to detail, strong IT skills and a positive, flexible approach, we'd love to hear from you.  This is a 12-month fixed-term position, with the potential for extension subject to funding.

Closing Date: Sunday, 16th August 2026

Interviews: Monday,  24th August 2026 Online

As a small charity with limited resources, we regret that we are unable to respond to every application or provide individual feedback to unsuccessful candidates. If you do not hear from us within five working days of the closing date, please assume that your application has not been successful on this occasion.

Please note that we reserve the right to close this vacancy early if we receive a high volume of applications.

Further details about the role, including key responsibilities and criteria, can be found in the job description. Please ensure you review this carefully before beginning your application.