Digital Communications Manager Volunteer Roles in Bristol

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Job description

As a Digital Champion you will provide support to our clients who struggle with IT and monitor our online peer support platforms. You will need to understand the importance of digital literacy to our clients. There will be a ‘referral’ system from keyworkers and staff members who will identify clients in need of digital support, while monitoring our Fuse and Discord platforms will be an ongoing task.

To be successful in this role you will have excellent communication skills, IT skills and a true passion and commitment to supporting vulnerable people to address their support needs and fulfill their full potential. The Forward Trust is committed to tackling ‘digital exclusion’ within our client base.


Service Delivery – Client support tasks:

  • Provide remote support for clients who struggle with IT.
  • Helping to build clients confidence and self-esteem with using popular digital technology.
  • Monitoring Forward’s online peer support platforms to safeguard clients from inappropriate content
  • Raising awareness of online services and the support available locally.
  • Build a trusting and supportive relationship with clients.
  • Listen to the clients concerns and work with them to overcome those. 

Forward Fuse:

Fuse is an online ‘learning and knowledge’ platform. It combines elements of social media with e-learning. Forward Trust uses it for clients to share peer support and receive news of events, activities and services.

  • Supporting the Forward Fuse platform as a moderator outside of normal staff working hours – monitoring content and comments for breaking of the Ground Rules, and encouraging engagement.


Discord is a digital messaging platform on which Forward clients can safely chat with others who share similar objectives around recovery and self-growth, sharing support and combatting isolation in the process.

  • Supporting the Discord platform as a moderator outside of normal staff working hours – monitoring messages for breaking of the User Agreement

Additional tasks:

  • Support with web coding (if you have relevant experience)
  • Engage in support and supervision provided.
  • To keep a good record of your work, including reporting verbally to their supervisor and completing relevant forms.

This may vary depending on your specific team and time commitment.


  • Travel and lunch expenses will need to be pre-agreed with placement supervisor if travel is required.


Induction training will be provided to the volunteer and will include the following:

  • E-Learning:  
    • Data Protection/GDPR/PECR
    • Safeguarding – Knowledge
    • Health & Safety – Knowledge
    • Volunteer Induction – Organisational Awareness
  • Digital Unite – available e-learning module and resources to help structure support sessions with clients
  • A full induction to your team including placement specific policies and procedures.
  • Additional volunteer training will be discussed and offered according to the need of the volunteer in placement.


Below is a list of the qualities that we are looking for from volunteers:

  • Must be over 18 years of age.
  • Ability to use computers and IT equipment.
  • Confident to pass on digital skills in a friendly and supportive manner.
  • Content Moderator – ability to evaluate content in line with content and policies.
  • Web coding (preferable) – specific information needed.
  • To have the ability to engage effectively with the client group.
  • To have good verbal and written communication skills.
  • To have a clear understanding and maintain a high degree of confidentiality.
  • To have a clear understanding of how to set and maintain boundaries.
  • To be able to communicate and actively listen to client’s concerns.
  • To be able to treat clients in a positive and non-judgemental manner.
  • To be committed to own learning and development.
Posted by
The Forward Trust View profile Company size Size: 501 - 1000
Refreshed on: 12 May 2024
Closing date: 26 June 2024 at 23:59
Tags: Advice, Information,Digital

The client requests no contact from agencies or media sales.