Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the role
We’re looking for an experienced and strategic Individual Giving & Legacy Manager to lead and grow our Individual Giving, Legacy and In Memory fundraising programmes.
This is a pivotal role where you’ll drive sustainable income growth through innovative, data-led, multi-channel fundraising. You’ll shape supporter journeys, deepen engagement, and maximise long-term donor value across a range of channels including digital, direct mail, telemarketing, lotteries, face-to-face and press.
You’ll also line manage and support a team member, while working collaboratively with colleagues across fundraising, communications and service delivery to deliver compelling, supporter-focused campaigns.
What you’ll be doing
Strategic leadership
- Develop and deliver strategies to grow Individual Giving, Legacy and In Memory income
- Lead integrated, multi-channel campaign planning and delivery
- Drive innovation, testing and continuous improvement across supporter journeys
- Stay informed on sector and digital trends to keep our fundraising fresh and effective
Campaign delivery
- Oversee end-to-end campaign management across acquisition and retention
- Approve campaign briefs, messaging, segmentation and supporter journeys
- Ensure campaigns are insight-led, delivered on time and within budget
- Support the creation of high-quality content and storytelling
Product development & innovation
- Develop and optimise Individual Giving and Legacy products
- Identify and launch new fundraising propositions and digital initiatives
- Enhance journeys for key audiences including regular givers, legacy prospects and in-memory supporters
Data, insight & performance
- Champion a data-driven approach to fundraising
- Work closely with data teams on segmentation, targeting and personalisation
- Monitor KPIs, ROI, retention and lifetime value
- Use insight to inform strategy and support income forecasting
Leadership & collaboration
- Line manage and develop the Individual Giving & Legacy Officer
- Build strong relationships with internal teams and external partners
- Engage stakeholders including leadership, trustees and service teams
- Work with agencies and suppliers to deliver campaigns
Compliance & governance
- Ensure compliance with GDPR and fundraising regulations
- Maintain high standards in supporter care and ethical fundraising
- Manage budgets, monitor performance and take corrective action where needed
About you
We’re looking for someone who combines strategic thinking with a hands-on approach.
Essential
- Experience in Individual Giving, Legacy or Direct Marketing fundraising
- Proven track record of delivering successful multi-channel campaigns
- Strong understanding of supporter journeys, acquisition and retention
- Experience managing budgets and delivering against income targets
- Skilled in data analysis, performance tracking and forecasting
- Excellent communication and stakeholder management skills
- Experience managing and developing staff
- Highly organised, detail-oriented and confident working with data (including Excel)
Desirable
- Fundraising or marketing qualification
- Event management experience
- Experience using fundraising CRM systems
- Experience of working within a social care or disability charity would be advantageous, but isn’t essential.
Why join us?
At Hft, we’re a values-led organisation where people genuinely look out for one another. Our teams are collaborative, supportive and focused on making a real difference.
In this role, you’ll have the opportunity to shape and improve how we deliver fundraising, while contributing to meaningful outcomes for the people we support.
- Home-based with flexibility and regular team connection
- Occasional travel to Bristol
- A collaborative, values-driven culture
- The opportunity to shape and improve our fundraising approach
- A role where you can make a tangible difference in a purpose-led organisation
Selection process
We review applications on an ongoing basis. If shortlisted, you’ll be invited to a pre-screening interview with a member of the hiring team.
Successful candidates will then take part in a final stage, including a competency-based interview and the opportunity to meet the team.
Apply now or get in touch to find out more — we’d love to hear from you.
We are committed to recruiting people from diverse backgrounds and believe that a diverse and inclusive workforce helps us better support the people we work with to live their best lives. If there is anything we can do to support you to do your best during the application and selection process, please contact our recruitment team.
Registered Charity
More than 1000
To improve the lives of learning disabled people by providing personalised support that promotes independence, choice, and inclusion.
Thank you!
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Working Well Trust
Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment.
We are recruiting a Communications Lead to join Working Well Trust. This is a 35-hour per week role, Monday to Friday, based at our Bethnal Green office with travel to other offices and boroughs when required. Hybrid working is available, with a minimum of three days on site per week. Occasional evening work may be required.
This role will lead and deliver Working Well Trust’s communications activity across digital, print and internal channels, ensuring that our content is engaging, accessible, timely and aligned with organisational aims, service requirements and brand standards. The postholder will also support contract mobilisation, stakeholder engagement and effective internal communication across the organisation.
We are looking for someone with strong communications, digital content, copywriting and design skills, who can bring creativity, structure and initiative to a growing mental health and employment charity. You will work closely with the CEO, Operations Director, HR Advisor, service teams, clients and external stakeholders to ensure our communications reflect our values, services and impact.
Experience of working in the voluntary sector, mental health, employment support, disability or neurodiversity would be beneficial, but above all, we are looking for someone who is committed to Working Well Trust’s aims and able to communicate our work clearly, sensitively and creatively.
What you’ll be doing
- You will plan, write and schedule engaging content across Working Well Trust’s social media channels, including Facebook, LinkedIn, Instagram and TikTok, ensuring posts are timely, accessible and aligned with our organisational aims and, where appropriate, the funding requirements of individual services.
- You will update and maintain the Working Well Trust website using WordPress, ensuring content is accurate, current and accessible. You will also liaise with our website developer to resolve faults and support structural changes when required.
- You will create marketing and promotional materials in line with Working Well Trust brand guidelines, including leaflets, flyers, posters, banners, presentations, infographics and impact statements. You will work with teams and clients to develop content that promotes our services, supports referrals and reflects the communities we work with.
- You will lead on co-production activities and events where appropriate, supporting clients and teams to contribute meaningfully to communications and promotional materials.
- You will support staff with case studies and service stories, providing guidance on content, editing and refining material so that it is suitable for Working Well Trust communications.
- You will create a monthly internal newsletter for staff and support the development of an external newsletter, with the purpose and target audience to be agreed.
- You will maintain communications schedules and distribution lists to support targeted communication with staff, clients, employers, funders, referral partners and other stakeholders.
- You will work alongside the CEO and Operations Director to draft and implement communications plans to support the mobilisation of new services, including liaising with contract leads and funders where appropriate.
- You will also support events, internal meetings, audits, reporting and general communications activity as required.
What you’ll need
We are looking for someone who brings:
- Proficient skills and experience in using social media for organisational and event promotion, including platforms such as Facebook, LinkedIn, Instagram and TikTok.
- Experience of using social media scheduling tools such as Hootsuite or Buffer, including paid-for posts.
- Experience of using analytics and insight tools to improve reach and engagement across digital platforms.
- Experience of using WordPress or a similar content management system to create, edit and maintain webpages.
- Proficient graphic design skills and experience using Canva or similar design platforms.
- Excellent written communication skills, including copywriting, creative storytelling and strong attention to detail.
- The ability to present information clearly, engagingly and accessibly for different audiences.
- Good interpersonal skills and the ability to build positive working relationships with staff, clients, external partners and supporters.
- Strong organisation skills, with the ability to plan, prioritise and manage conflicting demands and deadlines.
- Confidence working independently and collaboratively within a small team.
- Competence in Microsoft 365 tools, including SharePoint, Word and Excel.
- Commitment to Working Well Trust’s aims and objectives.
Beneficial, but not essential:
- Experience of working in the voluntary sector.
- Knowledge of mental health, neurodiversity, disability or safeguarding awareness.
- Experience of producing online content in a range of formats, including video and multimedia storytelling.
- Experience of designing and updating marketing materials.
- Experience of collaborative working with service clients, including co-production.
Above all, we are looking for an inspiring and committed individual who has a genuine desire to support our aims.
What we offer
- £33,000 per year
- 30 days annual leave plus public holidays, FTE
- Employer pension contribution of 6%
- Supportive environment within a growing, dedicated team
- Meaningful, rewarding work supporting people into employment
- Expenses paid for mandatory travel during work hours
- Flexible, paid Wellbeing Hour every fortnight, FTE
What’s next
Before you apply, please note the following:
- We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions.
- Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression.
- If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.
- Working Well Trust is an equal opportunities employer and Confident about Disabilities.
If you are ready to help us strengthen how we communicate our work, services and impact, click Apply to submit your CV and answer the screening questions.
Start your application today and take the next step in a rewarding career.
Closing date: 9am Monday 15th June 2026
Telephone interview stage: 17th–19th June 2026
Final stage interviews: Friday 26th June 2026, in person at our Bethnal Green office , to be confirmed
Application Instructions
To apply, please upload your CV and answer our screening questions outlining how you meet the person specification.
Please note that any incorrect information provided at application stage may result in a retraction of job offer during pre-employment checks.
Please upload your CV and answer the screening questions, the cover letter is an optional addition. Please make sure you have highlighted in your application how you meet the person specification for this position.
Registered Charity
51 - 100
At Working Well Trust, our mission is to support people experiencing mental health challenges and/or are neurodiverse on their employment journey.
The client requests no contact from agencies or media sales.