Donor research manager jobs

We are looking for an experienced and passionate direct marketing professional, or someone with relevant transferable skills, to join us as our new Direct Marketing Fundraiser. 

This is an exciting time to join the fundraising team with significant growth across multiple income streams, including individual giving. This role will be integral to developing our individual giving programme to support the growth and sustainability of our income, whilst also driving supporter engagement. You will be responsible for the hospice’s direct mail campaigns and maintaining and developing strong relationships with donors to maximise income generation. You will be involved in a range of individual giving activities including regular giving, appeals and lottery.

You will have excellent communication skills, being able to communicate effectively with staff, volunteers and supporters and will work closely with our Communications and Marketing team. We are looking for someone with an eye for detail, strong organisational abilities and a track record of delivering projects on time.

Based at our state-of-the-art children’s hospice just outside Maidenhead, this role is a brilliant opportunity for someone to add value to a growing fundraising team. If you are passionate about raising money to help, make our services available to all families that need us and will reflect our core values in all that you do, we would love to hear from you.

As well as a competitive salary, we offer a generous annual leave entitlement, access to a pension scheme as well as private medical insurance and life assurance. You will also have free on-site parking and will benefit from an Employee Assistance Programme.

Project Harar has an exciting new role for a full-time Programme and Fundraising Assistant paid internship. We are a small international charity treating children with cleft lip and palate and complex facial conditions across Ethiopia.

We are seeking a dedicated and passionate intern for one year, starting in early June. You will gain experience in all areas of our work, working with our UK and Ethiopia teams. You will also work closely with our CEO to support logistics for a complex surgical programme in Addis Ababa to treat Survivors of Noma.

Role Overview: We are seeking a passionate, dedicated and committed person for a one-year internship starting early June 2025. This role involves working closely with our CEO and engaging in a range of projects, with a strong emphasis on fundraising, events and support across the organisation. You will support logistics for a complex surgical programme in Addis Ababa to treat survivors of Noma.

Key Responsibilities:

●Support the CEO in various initiatives, as and when required.

●Contribute to a new program focused on raising awareness about Noma (a disease primarily affecting malnourished children in impoverished areas). Must be willing to travel to Ethiopia as part of our Complex Surgical Programme working with a volunteer medical team..

●Collaborate with our program team in Ethiopia. 

●Assist the CEO in planning and executing complex surgical programs.

●Help the Fundraising Manager organise and support fundraising events, campaigns and donor engagement activities.

●Provide support by coordinating communications and logistics.

●Gain a deep understanding of our fundraising platforms and contribute to their optimisation.

●Learn and apply design skills to create engaging materials for our campaigns and events.

Requirements:

●Degree in International Development, Geography, Economics, Business or a related field with a strong interest in global health and development.

●Ability to work collaboratively in a team environment.

●Flexibility and willingness to adapt to evolving project needs.

●Self-motivated, with the ability to work under pressure and use initiative when required.

●Strong numerical and analytical skills.

●Excellent communication, organisational and teamwork abilities.

●Interest or experience in fundraising and event coordination.

●Willingness to learn design tools and contribute creatively to our materials.

●Strong interest in global health and charity working overseas.

Project Harar is committed to building a diverse and inclusive team and we welcome applications from people of all backgrounds.

Make a real impact every day — join our mission to support homeless and vulnerable families across Staffordshire.
We're looking for a passionate and proactive Corporate Fundraiser to help us build meaningful partnerships and grow our charity's reach.

At The Gingerbread Centre, we believe that everyone deserves a safe place to call home. As part of our dynamic Income Generation team, you’ll be at the heart of our efforts to raise vital funds and create long-lasting relationships with local and regional businesses. Your work will directly support families facing homelessness and give them hope for a better future.

In this varied and rewarding role, you'll:

• Identify and engage potential corporate partners across Stoke, Staffordshire, Newcastle-under-Lyme, and Staffordshire Moorlands

• Develop creative campaigns and proposals that align business goals with our mission

• Represent the charity at events, networking opportunities, and meetings

• Collaborate with internal teams to showcase the impact of partnerships

• Drive sustainable income growth through corporate giving, sponsorships, and employee fundraising

We’re looking for someone who is:

• A confident communicator with strong networking skills

• Self-motivated, organised, and enthusiastic about making a difference

• Experienced in sales, fundraising, or business development (charity experience a plus but not essential)

This post will be responsible for supporting the Financial Controller in all aspects of the financial management of the charity. This post will take an active role in supporting both overseas and UK staff with financial management. The post will also be responsible for producing monthly/quarterly project finance reports both internally and externally. The successful candidate will be an analytical, intelligent accountant who will provide high quality support for a range of teams across the organisation. They will have the ability and communication skills to build strong working relationships at all levels across the organisation, including non-finance staff. The successful candidate will have at least two years’ experience working in a similar role and will preferably be at least part qualified. 

Position: Senior Philanthropy Officer
Type: Full-time (35 hours a week), permanent
Location: Office-based in London with flexibility to work remotely
Salary: £33,044* per annum plus excellent benefits
Salary Band and Job Family: Band 2, Charity 

*You will start at our entry point salary of £33,044 per annum, increasing to £35,109 after 6 months service and satisfactory performance and to £37,174 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The Philanthropy team is part of the Philanthropy and Partnerships department, whose primary goal is to engage high value supporters and fundraise for the Stop MS Appeal.

As Philanthropy Officer, you will work closely with the Philanthropy manager, raising income for the MS Society from philanthropy fundraising activities as per the agreed objectives and targets.

You will identify, engage and steward philanthropy prospects through events and other appropriate fundraising activities, generating income to achieve ambitious targets and delivering a first class supporter experience.

You will ensure the provision of excellent individual care to ensure long term commitment, contributing to the overall implementation of our Philanthropy team’s objectives.

Closing date for applications: 9:00 am Friday 23rd May 2025

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

Equal Opportunities 
We particularly welcome applications from people with disabilities and or from ethnic minority backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 38 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Retina UK is a national charity based in Buckingham that funds cutting edge research into inherited sight loss conditions and offers dedicated support and information to the thousands of people living with these conditions.

We are looking for the right person to support, develop and coordinate a variety of areas of activity within the Income Generation team.

Key responsibilities:

* Assist with the administration and stewardship of supporters across the various income areas and maintain and improve supporter retention and engagement. Areas to support with will include: Community Fundraising, Trading, Challenge Events, Lottery, Legacies and Major Donors.

* Provide an exemplary stewardship programme for existing supporters whilst also developing new ideas to engage new supporters.

* Utilise the charity database, carry out regular analysis, generate reports as requested, ensure records and folders are accurate and up to date and provide regular feedback to the Head of Income Generation.

* Conduct regular supporter research, as requested, to ensure Retina UK remains innovative with its fundraising activities. 

* Support with updating the database and printing letters for the Trusts, Foundations and Corporates proposals, reports and thank you letters.

* Ensure that our webpages are regularly updated with new events, ways of getting involved, photographs, case studies and impact quotes.

* Liaise with venues, supporters, exhibitors and attendees ahead of fundraising events and activities, including our Conferences, Sight Village and key challenge events, including London Marathon.

* Thank supporters in the appropriate manner and update and refresh supporter letter templates quarterly to effectively communicate the value of donor contributions. Mix up our thanking methods – calls, letters, emails – as appropriate.

* Take a proactive approach in guiding supporters and potential fundraisers on how they can be involved with Retina UK.  Offer clear advice on fundraising opportunities and ensure incoming enquiries are directed to relevant activities that align with their interests and needs, by staying up to date on our products and ways they get can involved.

* Work collaboratively to maintain an efficient and practical administrative process and arrange, attend and take minutes at Income Generation team meetings as and when required.

* Any other duties as reasonably requested by the Head of Income Generation, Senior Management Team and Chief Executive.

Specifications (E = essential, D = desirable):

Skills & Experience

Minimum of 1 year working in a similar role - E                                 

Working in a small team - D                                                                 

Educated to ‘A’ level standard or commensurate experience - E

IT literate and highly adept in the use of MS Office Suite - E

Familiar with email and internet - E

High standard of written and verbal English and grammar - E

Database experience - E                                                                         

 Personal Attributes

Confident, polite and cheerful telephone manner - E                         

Quick learner able to act on initiative and in the absence of managers - E                                                                                           

An eye for detail and a flair for organisation - E                                     

Ability to empathise with people with disabilities (particularly visual impairment) - E                                                                                   

Able to manage a busy workload - E                                                   

Commitment

Empathy with Retina UK’s aims and objectives - E                         

Willing to live Retina UK’s values - E     

King’s College, Cambridge
Director of Development

Shape the Future of a World-Renowned Institution.

Salary: Starting salary in the region of £90,000 with scope to go beyond for a leading professional with outstanding experience and track record. 
Location: Cambridge, UK

King’s College, Cambridge, founded in 1441 by Henry VI and known worldwide for its historic Chapel and Choir, is seeking a visionary Director of Development to lead its philanthropic fundraising and help shape its future.

This is an exciting opportunity to join one of the world’s most renowned academic institutions at a transformative moment in its history. Using the momentum of the visionary £100 million King’s Campaign, the new Director will develop and deliver an exciting, multi-year fundraising strategy that supports the College’s most ambitious goals - expanding access and student support, enhancing research capacity and preserving our architectural heritage.

You will bring a proven track record in major gifts fundraising, inspirational leadership and experience of cultivating deep, lasting relationships. A key member of the leadership team, you’ll engage a passionate global alumni network and forge new partnerships with individuals and organisations aligned with the College’s commitment to excellence, inclusivity, and innovation.

King’s is a community that values independent thinking, creativity, and social impact. Among our alumni are Nobel laureates, world-changing scholars, and trailblazers. At its heart, the College remains deeply committed to ensuring that the brightest students - regardless of background - can thrive.

As Director of Development, you will be elected to a Fellowship of the College, joining a vibrant, diverse and dynamic community. This is more than a job - it is a chance to have a lasting impact on an institution where education and innovation have shaped the world for over five centuries.

King’s College, Cambridge is partnering with Erin Hall-Westfall and Joanna Logan of Constellate Global Talent on this search.

Closing date: Midnight on Sunday, 25 May.
First round interviews are expected to be held w/c 16 June, with second round interviews the w/c 23 June.

Interested?

The candidate pack and details to contact us for a confidential discussion are attached. 

To apply, please send your CV and cover letter via CharityJob or Institute of Fundraising no later than Midnight on Sunday, 25 May. 

Please do not apply via the King’s College website. No agencies please.

Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.25 hours per week – from 8.45am to 2pm Monday to Friday; second role is 30.5 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays).  Extra hours available for holiday cover.  One year fixed term contract. 
 

Rape Crisis South London is looking for experienced and empathetic receptionists to job share.  
 

As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building. 
 

Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience. 
 

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 
 

RASASC is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. 
 

Closing date:  11 May 2025 – we will be reviewing applications as we go so may close earlier if we recruit before the closing date. 

Salary £27,000 - £31,000 per annum - subject to skills and experience 

Hours of work 37.5 hours a week over five days

Base Hybrid working for the foreseeable future with regular attendance to the office, Pears Building, Pond                                       Street, London, NW3 2PP:

                                    o Tuesday to Thursday must be in our office

                                    o Monday and Friday can be worked from home

The role

As the breadth and volume of our fundraising activity has grown over the last couple of years, an opportunity has arisen for a detail orientated and enthusiastic individual to join our database team. This role will be line managed by the Database Manager, with a dotted line to the Senior Database Officer to ensure the smooth running of our income processing activity, making a significant impact for the charity, and enabling excellent supporter care.

The team

Our dynamic fundraising department are preparing for an ambitious multimillion-pound campaign in support of a ground-breaking cancer centre on the site of the Royal Free Hospital. We pride ourselves on being a supporter focused and agile function, working at the heart of the charity to deliver impact for patients and staff across our hospitals.

Responsible for attracting and retaining donors, and delivering an outstanding supporter experience, the fundraising department comprises two teams which work closely together to achieve our shared objectives:

- Our Public Fundraising team harnesses the support and energy of individuals and groups, helping them to give back in the way that works for them. This includes committed giving, in memory support, gifts in wills, and fundraising events and challenges. Our Philanthropy and Campaign teams builds relationships with individual philanthropists, trusts, foundations, and corporate organisations which give, or have potential to give, £10,000 to the charity each year. They lead major appeal activity for the charity, currently focused on our exciting cancer campaign which is due to launch in 2025.

- Our database team sit within Fundraising, with their work underpinning and supporting the entire department.

Organisation

The Royal Free Charity stands at the threshold of its most important period of development.

Our vision is for everyone served by the Royal Free London NHS Foundation Trust (RFL) to have access to world-leading healthcare, delivered by a thriving workforce, and driven by medical research that has a global impact. We support the 17,000 staff of the RFL and their two million patients across Barnet, Chase Farm, North Mid and Royal Free hospitals and more than 30 NHS services.

Through the services we provide, and the programmes and equipment we fund, we make a profound and immediate difference to patients’ experiences of care.

The recruitment process

To apply for this post, send your:

- CV (please include your last employer and dates of employment)

- Cover letter addressing how you meet the criteria set out in the job description and person specification.

Please note, that applications submitted without a cover letter may not be considered for this role.

Closing date for application: 2 June 2025, 12 noon.

Interview date: 10 June 2025

Please kindly note that we may close the job advert before the closing date if we receive a large volume of applications.

- You must be eligible to work in the UK

We are happy to consider any reasonable adjustments that candidates may require during the recruitment process. 

As an equal opportunities’ employer, the Royal Free Charity is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Royal Free Charity and act in line with our values of dedication, innovation, partnership, energy and respect.

Harris Hill is delighted to be partnering with Macular Society in their search for a Head of Trusts and Philanthropy.

Macular disease is the biggest cause of sight loss in the UK, with around 300 people diagnosed every day. The Macular Society is the only charity determined to beat the fear and isolation of macular disease with world class research, and the best advice and support.

In this exciting role, you will be responsible for securing income from a diverse portfolio of donors, with a particular focus on trusts and foundations, lottery and statutory funders, and high net worth individuals. You will also create and implement effective cultivation and stewardship strategies to build strong, long-term, income-generating relationships with key funders and supporters. Another key part of the role involves developing and maintaining a robust pipeline of funding opportunities and prospective donors. Additionally, you will lead on the preparation of strategic and tactical plans aimed at increasing annual income from trusts, foundations, and high net worth individuals. You will research, plan, and write compelling funding applications and proposals, incorporating evidence of need, detailed project plans, budgets, and supporting information. In addition, you will support the Trusts & Philanthropy Managers in fostering a high-performing, motivated team

To be considered for this role, you will need:

• Track record of success in securing funding from trusts, foundations and high net worth individuals
• In depth knowledge of the fundraising environment and of a range of techniques and disciplines which will support the cost-effective generation of income
• Demonstrable experience of identifying high net worth individuals and developing them as major donors
• Strong analytical and strategic planning skills, be a confident communicator and have an in-depth knowledge of the fundraising market and regulation

If this role sounds of interest to you and you want to have a chat and review the full job description, please do contact Dominic at Harris Hill via the apply now button. 

Salary: £49,000 - £52,000
Permanent, Full-time (part-time considered)
Location: Andover or home-based.

Deadline - Monday 19th May
Application Process - CV and Cover Letter

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Harris Hill is thrilled to be partnering with a prestigious Independent School in the search for an enthusiastic and committed Database and Gifts Officer. If you are a CRM expert with excellent attention to detail, this could be the perfect opportunity for you!

This role will suit someone who thrives in an independent, forward-thinking educational environment and is passionate about data management, gift processing, and alumni relations. The ideal candidate will have experience working with large datasets, conducting prospect research, and ensuring compliance with data protection legislation. You should be comfortable with both the technical and interpersonal aspects of the job, from creating complex mailing lists to liaising with the finance team and external partners. Additionally, you will be committed to the school's inclusive values, supporting its vision and mission during an exciting new phase of development​.

Title: Database and Gifts Officer

Hours: Part time (21 hours per week), permanent.

Salary: £22,678 - £24,052 (prorated salary) per annum plus benefits

Location: Onsite at the school which is situated in Dulwich with some flexibility

Closing date: We are reviewing applications on a rolling basis

More about the role:

The Database and Gifts Officer role is integral to the Development and Alumnae Relations (DAR) department, supporting the school’s fundraising and engagement efforts. The postholder will manage and maintain the alumni and donor database, ensuring the accurate entry of gifts and pledges, and collaborate with the Finance team to ensure financial data is up to date and reconciled. Additionally, the post holder will create targeted mailing lists, conduct due diligence on prospective donors, and support the identification of lost alumnae. The role also involves ensuring compliance with data protection laws and contributing to DAR events, which may occasionally occur outside regular hours​.

Key Responsibilities:

• Experience of working on a database, extracting, interrogating and reporting on data.
• Knowledge and experience of Raiser’s Edge, Toucan Tech or a similar fundraising database.
• Demonstrated track record of processing gifts and donations
• Proven track record of database administration, import/export, configuration and problem resolution.

This role offers the opportunity to work in a forward-thinking educational environment, where your contributions will have a real, lasting impact. If you're detail-oriented, collaborative, and eager to use your data expertise in a school awarded London Independent School of the Year 2024, reinforcing its reputation for excellence, I’d love to hear from you.

To apply for this role and for further details, including a job description and person specification, please email Faye at Harris Hill via the apply button.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

We are looking for an experienced and passionate Membership Officer to work as part of our Fundraising Team, in our Office in London.

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The objectives of the fundraising team are to generate additional income for the charity so that they can continue to provide and develop services to those severely affected by mental illness. We operate under the guidelines from the Fundraising Regulator and abide by the Fundraising Code of Practice.

How you will make a difference

Our members are central to our past and our future. Formed by carers of people living with a diagnosis of schizophrenia in 1972, our first members laid the foundations for the Charity that exists today, which now helps thousands of people severely affected by mental illness.

Our many thousands of campaigners, supporters and donors, along with our members, give Rethink Mental Illness its mandate. Members are an important source of volunteers for our governance and peer support groups. They help shape the direction of our work through our Annual General Meeting (AGM) and the work of the Board of Trustees and other committees. Membership also provides people with a sense of community and belonging to our organisation that helps them to cope with the demands of living with severe mental illness, whether they have direct experience, or are a carer, relative or friend.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

The Vacancy

Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people.  Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. 

IRW’s Office of the General Counsel Division is recruiting for the position of ‘Complaints & Compliance Administrator’ to join its dynamic team based in Birmingham, UK. The organisation is currently operating a hybrid working model.

Job purpose:

To assist with the day-to-day processing, reporting, oversight and management of a diverse range of incoming complaints and whistleblowing disclosures and appropriate escalation of complaints requiring escalation to relevant Area Leads.

The post will play an active role in providing support to the IRW Complaints Team ensuring compliance with associated policies and processes.  The role will involve the preparation of key documents and acting as a liaison with relevant internal and external stakeholders to compile and organise key information to support the work of the IRW Complaints Team. 

To provide support and assistance to the Policy and Compliance Manager in the effective and efficient management and administration of the Policy and Compliance function and wider needs of the Division.  To assist with ongoing reviews of internal or external policies and processes, production of resources, reports and associated materials and additional support as directed.

The successful candidate must have:

• A degree in a relevant qualification and/or significant experience suited to the wide remit of the role.
• Strong and seasoned analytical and problem-solving skills, with the ability to think creatively and laterally, to overcome challenges.
• Strong organisation skills and attention to detail to ensure delivery of high-quality work.
• Ability to prioritise and work efficiently under pressure and subject to changing priorities, meeting deadlines, and using judgment and initiative in problem resolution.
• Excellent communication (verbal and written) and interpersonal skills. Excellent written and spoken English in particular.
• Excellent levels of computer literacy including Microsoft Office applications. 
• Knowledge of compliance related subjects.
• Willingness to attend training where relevant.
• Independent and excellent time management skills
• Innovative thinker, able to develop and translate strategy into tactical action plans and deliverables.
• Experience of complaints resolution or customer facing role.
• Proven record of excellent people and interpersonal skills with strong communication skills at individual and group level. This includes ability to adapt to and engage within a multicultural and diverse environment.
• Previous experience of working within humanitarian and development (third) sector is an advantage.
• Proven ability and experience in analysing, interpreting and reporting on data which enables sound conclusion and recommendations to be drawn.
• Demonstrates the flexibility and energy that is required for self-management and prioritising workload.
• Ability to build constructive working relationships and ability to respond appropriately in fast changing and challenging situations.
• Willingness to travel within UK and internationally.

For more information, please click on the Documents tab above to view the full Job Description.

If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.

For more information on the excellent company benefits we offer our employees, please visit our website.

PLEASE NOTE: Interviews are expected to take place on or around 18 June 2025.

Pre-employment Checks:

Any employment with Islamic Relief will be subject to the following checks:

• Screening clearance
• Proof of eligibility to live and work within the UK
• Receipt of satisfactory references

Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.

Our values and commitment to safeguarding

IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.

In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Islamic Relief is an equal opportunities employer

Are you looking for a new challenge?  Do you want to be part of a team that makes a difference to homeless and vulnerable families.

This is a rewarding role with many different aspects. This position will play a vital part in supporting the Income Generation team and the charity as a whole, helping to raise awareness, engage community supporters, and drive fundraising efforts across our community income streams

Overview: As a community Fundraiser you will be responsible for identifying opportunities to engage community fundraisers of all sizes across Stoke, Staffordshire, Newcastle Under Lyme and Staffordshire Moorlands.

You will need:

• Experience fundraising within the charity sector or transferable skills
• The ability to develop a pipeline of prospects through to cultivation, application and stewardship.
• Excellent research skills utilising a wide variety of information sources and platforms. 
• Excellent interpersonal skills with the ability to relate to and influence internal and external contacts at all levels, and to represent Gingerbread in person with potential funders. 
• Demonstrable experience in developing and managing relationships with corporate partners, with a track record of meeting or exceeding fundraising targets.