Head of people and organisational development jobs

Are you a strategic, results-driven fundraising professional looking for a leadership role where you can make a real difference? 

St Peter & St James Hospice is seeking a Head of Fundraising to drive our income generation strategy, ensuring we have the resources to continue delivering exceptional care and support to people affected by life-limiting illnesses. This is a unique opportunity to lead, innovate, and shape the future of fundraising for a much-loved local charity. 

Job details: 

Location: St Peter & St James Hospice, North Common Road, North Chailey, Lewes, East Sussex, BN8 4ED 

Salary: £51,288 - £55,499 per annum (full-time equivalent)

Contract Type: Permanent 

Working Pattern: Flexible (compressed, 9-day fortnight), Full Time (37.5hrs) or Part Time (30+hrs) 

Closing date: Sunday 11th January 2026 

Interviews: W/C 19th January 2026 

What You'll Do: 

Strategic Development 

• Develop and implement a multi-channel fundraising strategy aligned with organisational goals, identifying new income streams and opportunities for growth. 

• Work closely with the Head of Retail to ensure alignment and maximisation of retail outlets to boost voluntary income.

• Be accountable to the Executive Team and the Board for regular updates on performance. 

Team Management 

• Lead, inspire, and develop the fundraising team to achieve their targets and deliver exceptional donor experiences. 

• Foster a culture of collaboration and continuous improvement. 

• Manage training, development, and performance of team members, recognising strong performance and addressing areas of development. 

Financial Accountability & Reporting

• Co-define, manage and monitor the fundraising budgets and forecasting, ensuring optimal resource allocation and financial sustainability.

• Develop and deliver effective KPI reports to enable data and evidence-based decisions.

• Ensure compliance with fundraising and legal regulations, ethical fundraising guidelines, and best practices. 

Relationship Building 

• Cultivate and maintain relationships with high-value donors, corporate partners, grant-making bodies, and other stakeholders. 

• Develop stewardship programs to enhance donor retention and lifetime value. 

• Represent the organisation at networking events and industry forums. 

• Be an advocate and champion for fundraising throughout the organisation. 

What we’re looking for: 

To excel in this role, you will have: 

• Experience working in a fundraising environment at a senior level, with proven track record in achieving significant income growth 

• Proven track record of managing high-value relationships 

• Strong leadership and team management skills, with ability to inspire and engage in an empowering manner 

• Understanding of all income streams and fundraising disciplines, with ability to support team members across areas of expertise 

• Experience using Raiser’s Edge or similar CRM platform, and data-driven decision making 

• Experience producing fundraising strategies and stewardship plans 

• Experience reviewing and analysing performance and financial information, including budgeting and forecasting 

• Skilled communicator and negotiator at all levels 

• Strategic thinker with a results-driven and impact-focused mindset 

• Highly motivated and inspirational leader 

• Resilient under pressure and positive driver of change 

• Compassionate and sensitive approach to employees, volunteers, and stakeholders 

• High level of personal and professional commitment and self-awareness 

Why join us? 

• Be part of a mission-led organisation that makes a tangible difference to people’s lives. 

• Lead a passionate team and develop a dynamic fundraising strategy that spans community fundraising, trusts and grants, corporate partnerships, major donors, and legacy giving. 

• Work collaboratively across teams, including Marketing & Communications, Finance, and Trustees, to build strong donor engagement and long-term sustainability. 

• Enjoy a flexible, supportive working environment where your ideas and leadership will be valued. 

We will be shortlisting and interviewing as applications are received, so early applications are encouraged. Apply today to be part of something truly special! 

You can find the full job description and recruitment pack at the bottom of the vacancy page on our website.

Job Structure

• Reports to: Director of Learning and Impact  

• Direct reports: Programme Leads, Programmes Coordinator

• Location: Haringey, with travel across London boroughs as required

• Hours: 40 hours per week (including 1 hour lunch break)

Benefits 

• 25 days annual leave plus 8 bank holidays, your birthday off, and an extra day per year of service (up to 5 additional days) 

• Death in Service cover (up to 4x annual salary / fixed amount for part-time roles) 

• Enhanced sick pay 

• Eye care benefits for those using display screens 

• Up to £750 annual CPD budget to support your professional development 

• A dedicated wellness package promoting staff health and wellbeing 

• Team building and transformation days to strengthen collaboration and personal growth 

• Professional mentoring and ongoing supervision 

• A comprehensive induction and training programme to help you thrive from day one 

About Sister System 

Founded in 2018, Sister System is a charitable organisation and an Open College Network (OCN) approved centre dedicated to empowering girls and young women aged 13-24 affected by the care system.   

Our approach is co-designed with care-affected young women to ensure that their lived experiences continue to drive meaningful change and shape our progression. Built on proven therapeutic models, our long-term mentoring, accredited qualifications, and leadership development programmes strengthen resilience, confidence, and essential life skills.   

Our model seeks to break intergenerational cycles by equipping young women with the tools to thrive and lead change. Through a strong sense of community, peer networks, and trusted adult relationships, we create clear pathways into education, employment, and socio-economic stability, supporting a life free from abuse.

Throughout her journey with Sister System, each girl participates in weekly one-to-one and group sessions focused on self-education and personal growth. These sessions explore the social and emotional transition to womanhood while building a supportive network of “sisters” who continue to empower one another during key life transitions. Our programmes are accessible to girls and young women at any stage of educational attainment, enabling all Sis-Stars to learn, grow, and thrive.  

Our Programmes  

All our programmes have been co-curated with young women in care and are built upon proven therapeutic models of intervention. We deliver a set of inclusive, empowering, enabling, and exploratory programmes. These focus on self-education, investigating the social and emotional impact of the transition to womanhood and creating a network of sisters who can continue to support each other's growth throughout key transitional periods. Our programmes are delivered in such a way that sisters at any stage of educational attainment can access, learn, grow, and thrive.  

Job Purpose 

Sister System is seeking an experienced and dynamic Head of Programmes to lead the operational delivery and continuous improvement of our mentoring, learning, and development programmes for care-affected girls and young women aged 13–24. The postholder will oversee the full programme cycle — from referral and assessment through to delivery, evaluation, and progression — ensuring all work is trauma-informed, evidence-based, and aligned with Sister System’s mission and OCN accreditation standards. Acting as the central link between the leadership team and delivery staff, the Head of Programmes will manage and develop a high-performing team, maintain quality assurance across all programme stages, and foster strong partnerships with schools, local authorities, and community organisations to drive measurable impact and long-term systemic change.  

This role holds operational oversight of all programme delivery, team management, and quality assurance, ensuring that our work achieves its intended outcomes, aligns with our organisational strategy, and continues to grow in impact and reach.  

Key Responsibilities  

Programme Leadership and Delivery  

• Lead the design, coordination, and delivery of all Sister System programmes, services, and activities in line with organisational aims and funder requirements.  

• Oversee programme planning, scheduling, and annual mapping to ensure smooth delivery and strategic alignment across all three stages (Enable, Enhance, Empower).  

• Work with the Safeguarding Lead to manage referral, assessment, and placement processes to ensure beneficiaries are appropriately matched to programmes and mentors, maintaining high standards of transparency and accountability throughout.  

• Ensure all delivery follows Sister System's three-stage programme model, safeguarding standards, and quality expectations. Support programme delivery where needed, maintaining a visible leadership presence.  

• Monitor the service user journey using Sister System's monitoring and evaluation tools and Salesforce CRM, working with the Head of Monitoring & Evaluation to track progress against work plans, indicators, and our evaluation framework.  

• Conduct regular programme review meetings with team members and stakeholders to enhance information sharing, efficiency, and effectiveness of programme implementation.  

Programme Quality and Impact  

• Oversee programme quality assurance, including risk assessment of referrals, benchmarking, and monitoring of Development & Progress reports.  

• Work with the Internal Quality Assurer to ensure delivery meets agreed quality standards.  

• Maintain oversight of portfolios of work produced by learners and mentors towards their qualifications, in collaboration with the Learning & Development Lead and EET Progression Lead.  

• Support the collection, analysis, and reporting of programme data to evidence impact and inform organisational learning.  

• Play an active role in the impact evaluation cycle, managing and adapting programmes in line with outcomes and goals.  

Operational and Team Leadership  

• Lead and support the mentor team in effective caseload management, ensuring appropriate workload balance and delivery quality.  

• Line manage key programme staff, providing guidance, support, and supervision in line with organisational policies. Support staff wellbeing and development, ensuring a positive working environment. 

• Ensure timely completion of paperwork, reports, and monitoring requirements across all programmes.  

• Lead regular team meetings, contributing to a reflective, learning-focused organisational culture.  

• Support implementation of Sister System's performance management systems and processes.  

• Ensure compliance with all relevant policies and procedures, specifically safeguarding, Child Protection Policy, and Code of Conduct.  

• Encourage a culture of learning, creativity, and innovation. Maintain good team communication and dynamics, taking remedial action when problems occur.  

External Partner Management  

• Commission and manage a pool of external facilitators and delivery partners to meet agreed programme outcomes.  

• Build and maintain strong relationships with referral partners, funders, and external stakeholders to support programme delivery and growth.  

• Represent Sister System externally, promoting our model of culturally responsive, trauma-informed mentoring.  

• Ensure all staff, partners, and stakeholders have clear understanding of Sister System's mission, vision, values, and policies, reflected in programme implementation.  

Strategic Development and Business Growth 

• Contribute to the development of Sister System's programme strategy, aligning delivery with the 3-year plan and long-term system change goals.  

• Contribute to Sister System's strategy development and revision by providing feedback on programme reach, impact, and strategic planning.  

• Identify opportunities for programme innovation and growth, including developing new partnerships and supporting funding applications.  

• Support senior leadership in reporting to funders and partners, contributing to organisational learning and sustainability planning.  

• Represent Sister System at sector events and forums to promote our work and influence best practice in mentoring care-affected young women.  

Safeguarding  

• Sister System places the highest priority on safeguarding and promoting the welfare of children and young people.  

• The Head of Programmes will serve as a Designated Safeguarding Officer (DSO) with responsibility for safeguarding in the organisation, maintaining good knowledge of safeguarding guidance (including Keeping Children Safe in Education and Working Together to Safeguard Children) and related legislation (e.g., the Children Act 1989).  

Person Specification  

Essential – Knowledge & Experience 

• Significant experience in programme management, delivery, and coordination within the charity/social impact sector  

• Proven track record of managing multiple programmes or projects simultaneously, meeting targets and deadlines  

• Experience of line management and team leadership, including supervision and performance management  

• Experience managing relationships with external stakeholders, including funders, delivery partners, and referral agencies  

• Experience in safeguarding and child protection, including handling disclosures and managing risk  

• Knowledge of the challenges faced by care-experienced young women and the care system  

• Knowledge of effective monitoring and evaluation approaches and impact measurement  

• Awareness of equality, diversity, and inclusion principles in service delivery  

Desirable 

• Experience working with vulnerable young people, particularly care-experienced individuals or young women  

• Experience in mentoring programmes or youth development initiatives  

• Experience working with trauma-informed and culturally responsive approaches  

• Experience of co-production or 'by and for' programme design with service users  

• Experience in qualifications-based programmes (e.g., accredited learning)  

Skills & Abilities 

• Excellent programme planning, coordination, and organisational skills with strong attention to detail  

• Strong analytical skills with ability to interpret data and use it to inform decision-making  

• Excellent written and verbal communication skills  

• Ability to manage competing priorities and work effectively under pressure  

• Strong relationship-building skills with ability to work collaboratively across teams and with external partners  

• Highly developed cultural awareness and ability to work well in an environment with people from diverse backgrounds and cultures  

• Problem-solving skills with ability to adapt plans and respond to challenges  

• Ability to lead, motivate, and support a team, fostering a positive and reflective culture  

• Strong administrative and IT skills, including proficiency with databases and monitoring systems  

Personal Qualities 

• Passionate commitment to Sister System's mission of supporting care-experienced young women  

• Strong alignment with Sister System's values and approach, including 'by and for' and trauma-informed practice  

• Empathetic and non-judgemental approach to working with vulnerable young people  

• Resilient and able to manage emotional demands of the role while maintaining professional boundaries  

• Flexible and adaptable approach to changing circumstances and organisational needs  

• Commitment to continuous learning, reflection, and professional development  

• High level of integrity, professionalism, and accountability  

• Able to maintain confidentiality and handle sensitive information appropriately  

• You will demonstrate Sister System’s values: Tenacious, Solution-focused, Masterful, Collaborative and Evidence-based 

Other Requirements  

• Enhanced DBS check will be required for this role  

• Right to work in the UK  

• Willingness to work occasional evenings and weekends as required by programme delivery  

Safeguarding and Safer Recruitment  

Sister System is committed to safeguarding and promoting the welfare of all children, young people, and vulnerable adults. The successful applicant will be required to complete an enhanced DBS check and provide two satisfactory references.  

Equal Opportunity Statement 

Sister System is an equal opportunity employer. We welcome applicants from all backgrounds and lived experiences, and we are committed to fair, inclusive and transparent recruitment. If you need any reasonable adjustments during the application or interview process, please let us know. 

Recruitment Process

The post will be advertised from 16th December 2025; applications will close on 12th January 2026. 

• First round of interviews will be 22nd January 2026,  

• Second round interview will commence from the week of 26th January 2025 

What you’ll be doing 

• Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims. 

• Leading the Marketing team’s programme of brand building in our hospitals, local areas, across London, and beyond, ensuring our targeting strategy and measurement is rooted in insight, effective and good value for money; and together with our Creative team provide creative leadership and direction.   

• Driving our programme of marketing intelligence and measuring marketing effectiveness. 

• Working with teams across the organisation on the implementation of our messaging framework and updates to our visual identity. 

Who we’re looking for 

• A marketing expert who has developed, led and measured marketing strategies.  

• An outstanding creative with a deep understanding of brand management, messaging and copy development. 

• A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals. 

What we offer  

• Hybrid working between home and Chelsea with occasional travel to Sutton. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes 

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Please apply with a CV and cover letter of no more than 2 pages, setting out how you meet the criteria in the person specification. 

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications. 

About Social Investment Business:

By providing finance and support, at SIB we enable charities and social enterprises to exist, grow and thrive. We have disbursed nearly £0.5bn to thousands of organisations since 2002. Our team believes in the power of the social economy, champions the charities and social enterprises we support - and we are all working together to build a more equal society. 

It is a hugely exciting time to join the organisation. We are growing, investing in our expert team, and building on the successes of the last few years. 

Our values are: People First, Curious, Bold, Collaborative, Accountable

For further information on what it is like to work with us and our generous benefits please visit our website.

About this role: Reporting to the Deputy CEO, the Head of Business and Market Development will build on SIB’s existing research and findings on market scope and scale, organisational financial resilience, the cost of capital and fund financial modelling to support the delivery of SIB’s ambitious new strategy, and hit our business development targets as part of an ambitious growth plan. This new post will develop SIB’s work and the rigour and robustness of our market and financial analytics in order to grow the organisation, the amount of investment under management and the annual disbursement of grant funds.

Key responsibilities

1. Working closely with the CEO and Deputy CEO support the delivery of ambitious growth targets under the new strategy.

2. Oversee the regulatory transition to FCA regulation for a defined number of SIB subsidiaries, drawing together the relevant internal documentation, working with the FCA – and any specialist retained consultants – to ensure that SIB is quickly and effectively accredited.

3. Work with the CEO and Deputy CEO to advance SIB’s applications for capital from Public Finance Institutions including the National Wealth Fund.

4. Working with the wider BD team, draw on market and financial modelling that incorporates existing data on SIB’s customers across its funds (using e.g. IMD, turnover, assets, age, business model) to develop excellent bids and tenders for new grant funds and to structure successful investment raises.

5. Oversee the reporting of all funds managed through the SIB group subsidiaries to their investors. This should include quality control of regular analytics, KPIs and case studies, regular catch up calls with investors and occasional presentations remote and in person.  

6. Oversee the regularity and quality of analytics of SIB’s enterprise level impact to provide a consistent snapshot across all funds, including for SIB’s internal subsidiary board meetings.

7. Work with the Market and Financial Analyst to develop a strategic approach to financial modelling of funds. This should include an approach to cost base calculations (taking into account variability in disbursement rates, portfolios under management, loan vs. grant, capital vs. revenue, pace and automation), consistent treatment of interest payments, management and administrative fees and internal investment. The base model should be able to inform forward planning and business development, as well as serve to stack up the financial viability of BD opportunities as they arise.

8. Work with the Systems and Data teams to ensure that the base model is embedded within SIB’s operations and informs fund and programme management.

9. Lead a horizon scanning function that effectively drives comparative benchmarking against competitor / peer organisations.

10.  Oversee the team’s work with the Finance and Governance teams to ensure that market analytics include effective customer feedback, collected regularly and embedded in key performance indicators.

11.  Alongside the Deputy CEO and the wider Data, Insights and Advocacy team, oversee the delivery of the annual impact report, bringing colleagues together to identify key findings and deliver each report. Ensure that the impact report reflects market analytics, providing context that identifies SIB’s leadership and place within the wider sector.

12.  Oversee the management – as needed – of any external consultants working on more complex financial models / additional research and learning that contributes to market or business development.

13.  Alongside the Deputy CEO and the wider BD team, design and facilitate general learning sessions and programme specific learning sessions with small and large groups, this may include partners, customers and the SIB Board as well as colleagues. Elicit learning from these sessions, share findings and support your colleagues to integrate action points into our systems. This learning approach should particularly reflect how customer need / satisfaction is met by different fund and programme structures.

14.  Line manage the Market and Financial Analyst, Marketing Manager and BD Manager.

15.  To work in line with the organisation's values, principles and processes to achieve operational excellence.

16.  To adopt our continuous improvement and learning ethos

17.  To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I

18.  To support and contribute to the implementation and delivery of SIB’s strategy

19.  In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required

Core competencies

• Familiarity with raising investment
• Experience of managing a high functioning business development team achieving strategic objectives
• Knowledge of financial analytics
• Excellent excel skills
• Excellent writing skills
• Excellent project management to tight deadlines
• An understanding of how to share research and data analysis with audiences of mixed experience
• Strong leadership and people management skills, with the ability to inspire teams across functions to work in an integrated way
• Strong planning skills and an ability to multi-task, work well under pressure and meet deadlines
• Excellent IT skills and the ability to learn new programmes quickly

Desirable competencies

• Understanding of FCA regulation
• Prior experience of working in a regulatory environment
• Understanding of the UK charity and social enterprise sectors

Education / Professional experience

Team leadership experience

Leading UK drug education charity the DSM Foundation is recruiting a Head of Business and Organisational Development to join their senior management team. This role involves working with the Director and Board of Trustees to provide strategic leadership to the DSMF team on all aspects of organisational and business development with a long-term income growth strategy, and alongside the Head of Operations and Head of Education and Engagement, to ensure that DSMF is a well-managed and successful charity with a clear strategic vision. 

Suitable candidates will:

• Be passionate about supporting young people to make safer choices about drugs and alcohol.
• Have experience of strategy development and delivery, business and work stream development and income generation.
• Have a deep understanding of finance and market conditions.
• Be experienced in managing projects and performance.
• Be skilled in organisational development and people management.

Key information:

The Daniel Spargo-Mabbs Foundation is a drug and alcohol education charity, founded by Fiona and Tim Spargo-Mabbs in 2014 in response to the death of their 16-year-old son Dan having taken ecstasy. The charity aims to support young people to make safe choices and reduce harm, through increasing their understanding of the effects and risks of drugs and alcohol, and improving their life skills & resilience. They work with young people, parents, teachers and professionals, in schools, colleges and communities across the UK.

This role will be primarily based in the DSMF office with some opportunities for remote working.

Closing date for applications: 20th January 2026

Shortlisting: Week beginning 26th January 2026

Interviews: 23rd February 2026

The Senior Organisational Development Manager is responsible for leading the design, implementation, and evaluation of organisational development strategies and programmes to foster a high-performing culture, improve employee engagement, and support the achievement of strategic business goals. 

This role involves partnering with senior leadership, identifying organisational needs, and developing innovative solutions to complex challenges related to structure, processes, leadership, and talent. 

This role is not open to sponsorship.

Staff benefits include shuttle bus, and more… Read more below.

Role Requirements

• Lead strategic OD initiatives that build leadership capability, drive cultural change, and support talent development as part of the organisation’s 2030 Strategy.
• Establish an organisational EDI framework with clear priorities, metrics and governance.
• Continue to embed and further develop the organisational Wellbeing strategy and embed practises that support emotional resilience.
• Champion EDI and Wellbeing initiatives, ensuring these are integral to the OD Plan and embedded in the Workforce Strategy.
• Lead the design and implementation of a trauma-informed, psychologically safe organisational culture.
• Develop frameworks for staff engagement, inclusion, and psychological safety to create a wider positive and high-performing culture.
• Collaborate with senior leaders to shape organisational behaviours, leadership styles, and decision-making that reflect our mission and values.
• Undertake diagnostics analysis to identify cultural, behavioural and capability gaps and develop/ implement a plan to address.
• Drive cultural alignment and leadership cohesion following organisational change, ensuring leaders are equipped to model values, foster collaboration, and lead change effectively across all directorates.
• Design and deliver leadership development programmes that equip leaders to inspire, manage change, and drive organisational success.
• Ensure the fulfilment of current and future commitments to the Leadership Development programme ensuring that our leaders are equipped with the tools they need to drive the organisation forward together with inspiring their individual teams.
• Support succession planning and talent pipelines, ensuring future leadership capability and culture aligns with strategic priorities.
• Provide sound recommendations and strategic direction on learning, career and leadership development, across the organisation based on observation of best practice externally.
• Oversee the Apprenticeship Scheme and core training programmes, ensuring alignment with workforce growth and retention goals.
• Manage the central training budget, ensuring efficient delivery of mandatory and developmental training.
• Continuously review induction and learning programmes, adapting content and processes to meet evolving organisational needs and cultural development.
• Drive organisational initiatives aimed at achieving elevated professional standards and qualifications.

Interview Date: To be confirmed.

Terms and Conditions

Strictly no agencies, please.

About Us

The Children’s Trust is the UK’s leading charity for children with acquired brain injury, providing expert rehabilitation, education, therapy, and care at our national specialist centre in Tadworth, and to children and their families across the UK, via our Brain Injury Community Service.

Boasting a beautiful 24-acre site in Surrey, we are located just outside of London, close to the M25 (accessible via Junction 8, A217 to Tadworth) and easily accessible via National Rail, by way of: Clapham Junction, Sutton, and Epsom.

Staff Benefits

The work we do is highly rewarding, and in addition to an attractive salary, we offer a valuable range of benefits, including our staff flexible benefits platform, on-site nursery, free eye tests, enhanced Maternity and Paternity Pay, time out days for those experiencing menopause symptoms and time off for gender reassignment.

We also offer additional annual leave days for those with long service, with entitlements ranging from 35 to 41 days (including bank holidays) depending on your length of service.

Other benefits include free on-site parking; a staff shuttle service from Epsom and Sutton train stations to Tadworth Court, subsidised cafeteria, on-site staff accommodation (subject to availability), the ability to retain your NHS pension (where applicable), Teacher’s pension (where applicable) or the opportunity to join an alternative scheme, and the opportunity to develop your career in a supportive and collaborative environment.

Rehabilitation of Offenders

Many roles at The Children’s Trust are exempt from the provisions of Section 4 (2) of the Rehabilitation of Offenders Act 1974, by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2013 and 2020) and as such, are subject to an Enhanced DBS check.  Successful applicants will be required to complete an Enhanced Disclosure & Barring Service (DBS) check, which will disclose all unspent convictions and adult cautions and any spent convictions or adult cautions that would not be protected.  The exceptions to this are our retail roles within The Children’s Trust shops, which are subject to Basic DBS checks which will disclose unspent convictions or adult cautions.

Equal Opportunity Employer

To help us achieve our ambition to give children and young people with brain injury and neurodisability the opportunity to live the best life possible, we want to accurately reflect the UK’s diverse population. We want equity, diversity, and inclusion to be at the heart of everything we do, and our people, services, and culture to reflect the diverse needs of all. Through our diversity and inclusion strategy, we have made a commitment to increase the diversity of our charity and create an inclusive culture. We have networks across the organisation working to ensure that these aims are met - including an LGBTQIA2S+ group, Ethnic Diversity Group, and Spark – our broad EDI group. Read more about our EDI work here. We welcome applications from all who share our ambition regardless of background. We will strive to ensure that any reasonable adjustments are made in respect of interview and working arrangements.

Online Searches

In accordance with statutory safeguarding and child protection guidance, online searches will be conducted for shortlisted candidates before interview. The online searches will be conducted by a person who is independent of the interview and selection process and will focus on relevant information returned via searches of the candidate’s name (and variations thereof). Social media searches will be limited to professional platforms such as Linked In. Any concerns relating to suitability for work with children and young people will be forwarded to the interview panel, for discussion during the interview.

What you’ll be doing 

• Leading a high performing team, providing organisational leadership and working with colleagues across the organisation to ensure we achieve our shared aims.

• Setting the strategic direction for our content and channel activity ensuring it aligns with organisational priorities and audience needs. 

• Driving digital channel performance and optimisation, including paid advertising, to maximise reach, engagement and conversion. 

• Leading innovation across digital channels by identifying and adopting emerging technologies, techniques and industry standard best practice. 

Who we’re looking for  

• A technical and analytical expert with knowledge of successfully developing and measuring digital marketing and channel strategies, that drive reach, engagement and conversion. 

• An outstanding creative with a deep understanding of UX and accessibility principles.

• A team leader and team player with excellent communication skills who thrives on working with teams across the organisation to achieve shared goals.

What we offer  

• Hybrid working between home and Chelsea with occasional travel to Sutton. 

• Flexible working around our core hours of 10am to 4pm 

• 27 days annual leave rising with length of service 

• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service) 

• Training, support and development opportunities 

• Access to the blue light discount scheme and other discounts opportunities 

• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more 

• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes.

Inclusion matters  

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from all backgrounds and walks of life. 

If this sounds like the opportunity for you, we’d love to hear from you. 

Job Title: Head of Major Giving - Trusts & Foundations and Individual Donors

Reporting to: Director of Fundraising and Development

Location of work: Home based. The post holder will be expected to travel to meet donors, travel to away days and team meetings in London. The role may involve some irregular travel throughout England and Scotland. Expenses will be paid in line with our Travel and Expenses policy. 

Contract type: Ideally full-time, 35 hours per week, 28 hours or 35 hours compressed would be considered.

Contract Length: This is a fixed term contract starting ASAP for 12 months.

Salary: £48,500 

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Magic Breakfast is not able to offer visa sponsorship.

JOB PURPOSE    

This is a unique opportunity to step into a pivotal leadership role during an exciting period of transformation at Magic Breakfast. As Head of Major Giving (Maternity Cover), you will shape and deliver our strategy for high-value income generation across philanthropy  and trusts and foundations, while embedding a newly merged team and fostering a culture of one unified, high-performing team within Major Giving and more widely as part of Fundraising and Development.  

You will lead a team of five people, line managing and working closely with two Major Giving Leads, empowering them and co-creating a Major Giving strategy that fully seizes the opportunities presented by our refreshed organisational strategy. You will also oversee a well-established Trusts and Foundations portfolio and a group of highly engaged individual donors, maintaining and growing these important relationships whilst helping to provide strategic and targeted support across pipeline development. 

This role offers a chance to make a tangible difference by bringing together two recently merged teams, embedding new ways of working, and setting up structures for long-term success. You will have a dotted-line relationship with the Business Development Manager (Scotland), enabling you to ensure joined-up major giving approaches across the UK and unlock exciting opportunities in Scotland. 

We are looking for a natural relationship-builder with a proven track record of securing six- and seven-figure gifts, outstanding communication skills, and the ability to inspire donors, colleagues, and external stakeholders alike. As part of the Fundraising Leadership team, you will deputise for the Director of Fundraising and Development when needed and collaborate across the organisation to implement, monitor, and adapt our fundraising strategy, maximising the impact of major giving. 

This is a rare chance to leave your mark on a highly visible and strategically important function, shaping a newly merged team, influencing our major giving strategy, and contributing to the long-term success of Magic Breakfast.

Key Responsibilities

• Develop and deliver an integrated Major Giving strategy covering philanthropy and trusts & foundations with clear objectives and KPIs for income and performance and an embedded review, learn and continuously improve culture.
• Provide strong leadership across the Major Giving team, ensuring delegation and empowerment whilst also setting clear direction that helps to mitigate challenges and unlock and seize on opportunities.
• As part of the wider leadership team, play a key role in ensuring effective delivery of the fundraising strategy, organisational goals and our long-term strategic vision.

• Oversee a collaborative approach to prospect research and pipeline development to ensure a sustainable flow of opportunities, working with colleagues from across the wider department to leverage opportunities for referrals and pipeline development.

• Work across the organisation to package innovative and compelling projects for funding. Maintain a strong knowledge of the organisation strategy, business plan and opportunities for innovation, to identify and build compelling giving propositions, wish lists and a persuasive case for support including non-financial asks. 

• Prepare phased budgets and reforecasts, identifying and recognising opportunities and risks to income in line with activity plans and progress. 

• Work with finance and performance and relevant business leads to manage programme budgets and restrictions. 

• Foster strong communication and collaboration with the Business Development Manager (Scotland), ensuring effective two-way sharing of insight, alignment on donor and funder relationships, and joined-up approaches to national and devolved opportunities. 

WHAT WE OFFER

At Magic Breakfast we value our employees and work hard to develop offer a supportive, respectful culture which enables everyone to bring their whole self to work.

Please see our website for more infromation and our job pack 

APPLICATION PROCCESS

Should you wish to discuss the role before applying please email our People and Culture Team, recruitment @ magicbreakfast. com

Shortlisting - 12th - 14th January

Interview 1 - 19th OR 20th January

Interview 2 - 23rd January

We reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.

Applicants must be located within 2 hours travelling distance of Cambridge City. 

The Charity and Our Vision.

For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces.  We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035.

Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people.

We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection.

Role Mission.

To lead the creation and delivery of Scotty’s new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. 

This is a hands-on, pioneering role. You’ll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well-coordinated support. 

The key responsibilities of this role are:

Service Design & Delivery 

• Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme

• Develop and refine service model, workflows, triage criteria, and beneficiary journeys 

• Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow-up 

• Ensure the service is trauma-informed, inclusive, and responsive to beneficiary feedback 

• Manage your own caseload alongside Programme Head responsibilities. 

Team Leadership & Development 

• Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) 

• Provide coaching, oversight, and reflective practice opportunities for squad members 

• Create a strong squad culture that reflects The Scotty’s Way and encourages personal growth 

• Lead START Programme Daily Huddles 

Collaboration & Partnership 

• Build strong referral pathways with external organisations (military & non-military charities, NHS, social care) 

• Become the charity’s expert on navigating entitlements for the bereaved community. 

• Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals 

• Support the Head of Service in forming partnerships that enhance START’s offer 

Monitoring & Evaluation 

• Track and report on beneficiary engagement, support outcomes, and follow-up actions 

• Use insights, working with the Head of Research & Impact, to adapt and improve the service over time 

• Ensure CRM records are complete, accurate, and used to inform delivery decisions 

Contribution to Charity-Wide Goals 

• Feed into cross-functional projects including Outreach, Fundraising, and Strategy 

• Act as a representative of Scotty’s at sector events or external meetings where appropriate 

• Support content development by sharing anonymised stories, insights, and themes 

The 30-day goals for this role are:

• Built a deep understanding of Scotty’s mission, our audience, the services we provide, and strategic direction.
• Worked closely with the Head of SUPPORT to understand the history of Scotty’s helping families navigate entitlements, including reviewing current and recent cases. 
• Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. 

The 60-day goals for this role are:

• Scoped and met with key stakeholders. 

• Worked with Head of Service to map the new casework (START) programme and beneficiary journeys.

• Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. 

• With the Head of Service, supported the design of a light CRM for initial use in START casework.

• Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc.

• Drafted a training plan for new START caseworkers. 

The 90-day goals for this role are:

• Launched the new START Programme.

• Built strong partner networks for any needed referrals or information gathering to support casework.

• Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). 

About You:

Must-Have

Experience in service delivery, casework, or personalised support services 

Ability to lead a new programme from concept to delivery 

Strong team leadership and relationship-building skills 

Excellent organisational and communication skills 

Nice-to-Have 

Familiarity with military family life or bereavement support 

Background in adult mental health, social care or wellbeing services 

Experience in service co-design with users or lived experience groups 

Safeguarding knowledge or training 

Additional Information

· The role may require occasional evening or weekend work

· Enhanced DBS check required

· Travel will be required to events and team training days

The Scotty’s Way

At Scotty’s, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty’s Way, rooted in our four core values:  

1. Families Come First

2. Everyone a Supporter, Every Supporter a VIP

3. Love What You Do

4. Remember, Every Day

Our values are further supported by our four non-negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours.

When Applying:

Please submit your CV, along with a covering letter detailing your experience and what excites you about this role. Please ensure you clearly annotate which role you are applying for in the email title.

Closing date: Friday 16th January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview.

Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement.  

We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic.  

We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.

Reporting to the Director of Finance & Operations, this autonomous position will develop and deliver the People Strategy through the delivery of projects and plans, ensuring they are aligned with the wider organisational strategy and values of YoungMinds.

The Head of People will lead a team responsible for all HR activity throughout the employee lifecycle including recruitment, onboarding, employee relations, occupational health & support, learning and development and ensuring the safe working and wellbeing of Young Minds employees and workers; as well as supporting YoungMinds safeguarding responsibilities to beneficiaries through safer recruitment and other safeguarding processes. 

The Head of People is critical to further embedding a culture of inclusion and wellbeing that encourages our employees to feel a sense of pride in their work and the work we do as an organisation.

About CoppaFeel!

CoppaFeel! are the UK’s only youth focused breast cancer awareness charity, and we’re on a mission to get every 18-24 year old checking their chest. We educate people on the signs of breast cancer and encourage them to check their chests monthly, so that if they notice something unusual they are empowered to contact their GP and advocate for themselves.

We do this because when diagnosed early, breast cancer treatments are more effective and survival rates are higher. Early detection can save lives.

Breast cancer does not need to be detected late, and as long as we are here and continue to be supported by people like you, we will do all we can to make sure this doesn’t continue to happen.

The Role

CoppaFeel! is looking for a Head of Partnerships to deliver our Partnerships Team strategy for the duration of a maternity cover at CoppaFeel!. This role is crucial to fundraising at CoppaFeel! due to managing our largest partner, Asda, to an incredibly high level, as well as strategising and supporting the team to deliver all our other partnerships.

The Head of Partnerships will sit within the CoppaFeel! Fundraising Team and will work closely with the Director of Fundraising, other Heads of Departments and Partnerships Team. They will lead this team with their new business and account management.

Partnerships at CoppaFeel! are responsible for more than 50% of the income. Asda is our most valuable partner and requires a high level of attention and professional account management. There is a Partnerships Manager solely dedicated to Asda. There are a large number of other varying types and sizes of partnerships that also need to be overseen and opportunities within them maximised.

We also have an ambition to diversify our fundraising income and seeking new partners through our new business workstream is a priority for the team. Wherever possible, we strive to make our partnerships support our organisational mission of reaching young people with our life-saving message as well as ensuring they are able to raise funds for our work. The Head of Partnerships will be responsible for overseeing the new business efforts, and offering support and direction to the team. .

This is a hybrid role, with the expectation that you will attend the London office 2 days per week. You will be required to attend the office for quarterly team meetings, department meetings and in person training, we will provide plenty of notice for when you are required to be in for these purposes.

Duties & Responsibilities

Strategy

• Responsible for the management and delivery of the existing partnerships strategy, ensuring to continually review the efficiency of it, and where appropriate, make and implement changes

• Create and develop the Partnerships Team workplan for 2027

• Identify the key areas for improvement and inspire the team to take our partnerships to a higher level increasing income generation and maximising awareness raising opportunities

• Responsible for achieving forecasted targets contributing to the CoppaFeel! fundraising growth plan

• Ensure you are up to date with industry norms, fundraising climate and partnership trends

• Network in appropriate forums to constantly seek new opportunities that fit with the partnerships strategy

• Where possible, strive for partnerships that align with our strategic goals

• Use your expertise with our pipelines to forecast accurately and ensure the team are on track to hit target

• Ensure ROI and key performance metrics are used to make evidence based decisions

• Foster excellent working relationships with internal stakeholders ensuring members of the teams collaborate, for the successful delivery of our partnerships

• Ensure the team have a robust plan and focus on both reactive and proactive new business

• Ensure the team works efficiently and appropriately with partners based on their value to CoppaFeel!

• Create and continually monitor the full budget for Partnerships in agreement with the Director of Fundraising

• Responsible for all reforecasting and notifying SMT of notable changes

• Coordinate all appropriate members of SMT for partner relations

• Ensure the Partnerships strategy and delivery is able to reflect CoppaFeel!’s commitments to EDI and being youth-led.

Partnership Deliverables

• Support the Senior Corporate Partnerships Manager and Corporate Partnerships Manager on key deliverables of high-value partners; including senior stakeholder management, strategic and financial planning and event attendance

• Support the development of the new business strategy and securing new partners through attending meetings, participating in pitches etc

• Ensure all partners have up to date contracts and review any queries from the team. Work with SMT and external lawyers where required.

Management

• Provide effective leadership to the Partnerships Team. Offering guidance and support to ensure high-quality partnership strategy delivery, fostering a collaborative and high-performing team culture.

• Directly line Manage at least two members of the partnerships team, ensuring ensuring they have annual performance reviews, learning and development plans, KPIs, and are supported to meet their fundraising targets

• Responsible for the knowledge of regulation relevant to corporate partnerships and fundraising including the Code of Fundraising Practice

• Make decisions based on what is best for the department and organisation

Administration

• Use Beacon CRM to its full potential to track partnerships progress

• Ensure systems are kept up to date including Beacon CRM, and CoppaFeel! shared Google Drive

• Keep workplan, diary and shared calendar up-to-date, shared communications across the organisation including admin such as desk booking systems, People HR, Weekly Round Up and contribute to team meetings

• Ensure excellent financial and legal records are kept including invoicing, contracts, payment chasing and team expenses, following CoppaFeel! finance policies

Leadership

• The Leadership team consists of SMT and Heads of Department, so this role is a leadership role

• Work with the leadership team to maintain the CoppaFeel! culture reflecting and championing the organisation’s values of positivity, creativity, community and impact

• Lead and inspire the Partnerships Team to meet their objectives and live the full CoppaFeel! values

• Work closely with all Heads of Departments to collaborate on projects and stay across the direction of all teams, in order to deliver CoppaFeel!’s organisational strategy

• Work with the Director of Fundraising and leadership in fundraising to set the ways of working and high performance of the team

• Champion corporate partnerships and fundraising across CoppaFeel! helping to develop a fundraising culture at the organisation

• Champion cross team collaboration, finding a way to embed fundraising across the CoppaFeel! culture whilst also demonstrating an understanding of other team’s priorities and strategies

• Undertake any other reasonable duties or responsibilities as required by the Charity, in line with the needs of the organisation.

Skills, Experience and Qualifications

Essential

• Experience of driving and delivering strategies within Corporate Partnerships or Corporate Fundraising functions

• Experience of team leadership

• Experience of managing 7 figure partnerships to a high level

• Experience of working in both new business and account management

• Experience of budget management

• Experience of working with corporate partnership contracts and agreements

• Ability to project manage with multiple stakeholders – internal and external

• A creative thinker with excellent relationship building skills

• Strong organisational skills, with the ability to balance competing priorities and deliver high-quality outcomes

• Strong team-player who is self-motivated, enthusiastic and passionate about working for CoppaFeel!

• Commitment to promoting equality, diversity, and inclusion within the fundraising team

Desirable

• Experience of monitoring and evaluating effectiveness of fundraising activities, partnerships or programmes

• Experience of public speaking and presenting to different groups of people, both in person and online

Application information

Applications will close at 9am 5th January with the aim to commence interviews from 12th January.

CoppaFeel! reserves the right to close the vacancy early in the event that we receive a high number of applications before the closing date.

Main benefits, Terms & Conditions

Annual leave entitlement: 22 days, plus office closure at Christmas, a day off for the founders Cancerversary and a day off for your birthday.

• Employee Assistance Programme

• Health Cash Plan

• Access to Self Space training and 1:1 therapy

• Core working hours of 10am to 4pm

• Flex Friday; every other Friday off, offering the time to recharge and ensuring work life balance, while remaining available in case of emergencies

All annual leave and benefits are pro-rata'd for part time employees.

Equality, Diversity, and Inclusion

At CoppaFeel! we support a diverse range of communities and we understand that diversity within our team is central and crucial to meeting the needs of the young people we exist to serve. We strongly encourage applications from Black, and people of colour, LGBTQIA+ candidates, candidates with disabilities, from men, and from those with a lived experience of cancer because we would like to increase the representation of these groups within the charity.

We promote equality, diversity and inclusion in our workplace and make recruitment decisions by matching the charity's needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We recognise the value in encouraging a diverse range of perspectives, skills, experience and knowledge at the charity.

While the successful candidate will be selected purely on merit, in the event of a tie between two candidates with equal suitability, we may select a candidate with lived experience of the issues we are seeking to address through our work.

We are a Disability Confident Employer and we commit to offering an interview for all applicants with disabilities who meet our required criteria for the role. If you have any accessibility requirements or need any adjustments for the interview process please get in touch.

Job Purpose

The Head of Campaigns will work to ensure that we meet our UK campaign goals, currently for Marine Protected Areas, Sustainable Fisheries, and Offshore Oil and Gas.  

Reporting to and advising the Executive Director, and working closely with the Leadership Team, you will oversee the planning, development and implementation of all delivery across our current campaigns.   You will manage the Campaigns team (2 direct and 2 indirect reports) to ensure that we deliver impactful campaigns that ultimately achieve our goals.

Eligible candidates should be confident and proactive, with the ability to oversee multiple projects, and with excellent team management skills.  They must have sector relevant campaigning experience, be able to support and advise during the annual strategic planning cycles, and be enthusiastic and positive in response to the changing demands of a small team.  They must be passionate, and able to design and develop creative and bold campaign strategies alongside our small but experienced team.

The position will be hybrid, with 3 days per week (Tues-Thurs) based in Oceana’s UK offices in Newquay, Cornwall or Paddington, London.  Regular national, and occasional international, travel will be required to meet team members and stakeholders in geographically diverse locations, including Washington, DC.

Oceana 

Oceana is dedicated to protecting and restoring the world’s oceans on a global scale. We are a leader in science-based advocacy, and we campaign for policies to make the world’s oceans more abundant, vibrant, and biodiverse. Globally, Oceana has won more than 325 policy victories for marine life and habitats. From stopping bottom trawling in sensitive habitat areas to protecting sea turtles from commercial fishing gear, our victories represent new hope for the world's ocean. Our talented staff consists globally of about 240 people, working in more than twelve countries, including scientists, communications, fundraising, finance, administration, policy, and advocacy experts.   All team members have the opportunity for occasional travel to our headquarters in Washington, DC to connect with the global network.

Oceana in the UK is tightly focused on some of the biggest threats facing UK seas, including protecting seabed habitats, ending overfishing, and preventing new offshore oil and gas developments. 

We fight for UK seas to get the protections they deserve through highly visible campaigns and detailed policy interventions to secure measurable changes to rebuild and maintain ocean abundance and health. We act as a vital public-policy interface – raising the profile of our issues through campaigns, science, communications, and expeditions, and influencing policymakers directly for commitments at key moments throughout the year.

Our small, experienced, and highly motivated team work in geographically diverse locations in London and Cornwall, coming together both digitally and in person as part of developing and delivering our ambitious campaign strategy to restore ocean biodiversity and abundance.

We’re proud to be bold, creative, agile and visual in our campaigns, and proud of the team we’re creating here in the UK. We’d love for you to join us.

Responsibilities

• Lead all current campaigns, and take accountability for the quality, timeliness and success of all campaign activities and deliverables in support of our campaign goals.
• Oversee all projects across the campaigns team including (but not limited to) campaign actions and launches, public mobilisations, digital actions, NGO partnerships and coalitions, and potential legal challenges.
• Oversee and document project planning, ensuring activities are underpinned by an effective theory of change, and ensuring input and buy-in is secured from all relevant members of the UK and HQ teams.
• Monitor and evaluate progress against plans, ensuring effective delivery of campaign objectives.
• Oversee the campaign calendar and budget, ensuring that all campaign deliverables are managed and delivered on time and to budget, with any updates accurately reflected in the quarterly reforecast process.
• Work closely with the Executive Director, Leadership Team and global team members on the strategic development and innovation of campaigns, reviewing and setting annual plans, longer term goals, and new campaign areas.
• Understand and monitor all components of all campaigns and be able to confidently communicate progress and details to internal and external stakeholders.
• Oversee public affairs activities, manage political consultancy and co-ordinate Oceana presence at relevant political meetings and events.
• Collaborate closely with senior Science and Research, Policy, and Communications colleagues to ensure campaigns have robust and complementary foundations across all departments.
• Work with the UK leadership team to develop and communicate a compelling campaign vision and strategy to Oceana staff, supporters, donors, and allies.
• Work as part of the UK’s Leadership Team, contributing to decision making and overall progress towards organisational goals, and represent campaigns in this forum.
• Represent the Leadership Team in person in the London or Cornwall office 3 days per week (Tues-Thurs), providing direction and guidance and promoting a positive working culture.
• Manage and support 2 line reports, and 2 indirect reports, helping to coach and lead a high-performing Campaigns team.
• Build strong external relationships and represent Oceana UK to ensure we advance our campaign goals with a wide range of stakeholders, including civil servants, politicians, the fishing industry, NGOs, and businesses.
• Draft timely, accurate and compelling funder and supporter reporting.
• Draft periodic progress reporting on UK campaign goals and milestones for Oceana’s global board.
• Be prepared to represent the organisation publicly where needed, including through media interviews, speaking events, and writing.
• Ensure a strong commitment to the organisation's values and vision, as set out by Oceana globally.  
• Travel occasionally, both nationally and internationally, to meet with team members and wider internal and external stakeholders.
• Other responsibilities as appropriate and necessary to achieve campaign and organisational objectives.

Candidate Requirements

Education and work experience:

• At least 7 years of professional experience in campaigning, ideally toward ocean or environmental goals (essential).
• Experience leading and developing campaign strategic plans, alongside detailed annual plans and budgets.
• Proven experience developing innovative, bold and creative campaign activities in support of overall campaign goals.
• Experience as an active member of a Leadership Team or Management Team in a similar organisation.
• Extensive line management experience, including of multiple reports.
• Experience working in an international NGO (preferred).
• Experience working closely with policy colleagues, lobbying and negotiating with civil servants in government on policy matters.
• Experience working closely with communications colleagues, ensuring effective messaging and engaging growing audiences.

 Skills and knowledge:

• Familiarity with fisheries or marine and environmental regulations, legislation and policies in the UK, as well as with the key institutions and decision-making processes.
• Excellent project management skills, with demonstrable experience managing and prioritising multiple workstreams, tasks, projects and timelines effectively.
• Attention to detail and a commitment to quality and impactful campaign outputs.
• Excellent management skills, and proven ability to work effectively in a team environment.
• Excellent relationship building and stakeholder management skills, and the ability to work collaboratively with staff and with other organisations and allies.
• Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information with attention to detail and accuracy. 
• Good understanding of the principles of Justice, Equity, Diversity and Inclusion, and a proven commitment to improving these in the environmental space.  
• Excellent communication and public speaking skills, with the ability to speak confidently in the media and at events.
• Integrity and the ability to work with confidential information with discretion.

Equal Opportunities

Oceana is committed to having a diverse workforce that is representative of the community it serves at all levels of the organisation, and we particularly welcome applications from candidates who are currently underrepresented within the conservation sector. 

All offers of employment are conditional upon the successful completion of reference checks and a criminal background check.

• Application Deadline: Sunday 11th January
• Interview Dates (TBC)

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

Head of People

We are delighted to share this new and exciting opportunity for a Head of People to join a values-driven and dynamic organisation.

Position: Head of People
Location: Manchester
Salary: £48,985 per annum (pro rata to 21 hours – £29,391)
Hours: Part-time, 3 days per week (21 hours)
Contract: Permanent
Working pattern: Hybrid working, with at least 1 day per week in the Manchester office

Closing Date: Midnight, Friday 16 January 2026
Interviews: Tuesday 27 January 2026, in Manchester

Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development including coaching, trade union.

We reserve the right to close the role early should a suitable candidate be found before this date. Applicants must apply via the application form on our website – CVs cannot be accepted.

About the role:

As Head of People, you will lead all people-related activity across the organisation, providing practical and professional HR leadership. Reporting to the Shared Services Lead, you will drive the delivery of the People Plan, ensuring people practices reflect co-operative values and support strategic goals.

This role offers the opportunity to shape organisational culture, support senior leaders and help create an inclusive, engaging workplace where people can thrive.

Key responsibilities:

HR leadership and delivery

• To lead the organisation’s HR function, managing internal HR resource and external providers where required.
• To support the CEO, Shared Services Lead and Leadership Team in developing and delivering the People Plan, ensuring practical implementation and measurable progress.
• To advise and support the Leadership Team on workforce planning, recruitment, learning and development, performance and wellbeing.
• To develop and maintain fair, transparent and financially sustainable pay, grading and reward structures aligned with organisational values.
• To prepare and present HR reports and papers to the Leadership Team, Board and Committees, including the Remuneration Committee.
• To support the Remuneration Committee with expert HR advice, including the development of appraisal processes for senior roles.

Policy, compliance and governance

• To ensure HR policies are up to date, legally compliant and aligned with co-operative values.
• To support effective HR governance, including reporting, risk management and equality impact assessments.
• To lead regular policy reviews and staff consultation, ensuring consistent and fair application across the organisation.

Organisational development and culture

• To work closely with the Shared Services Lead and Leadership Team to foster a positive, collaborative and values-led culture.
• To coordinate and deliver learning and development programmes that build organisational capability.
• To support internal communications and engagement activity that strengthens trust and collaboration.

Employee relations and HR operations

• To line manage the HR Coordinator, ensuring delivery against organisational priorities.
• To provide professional HR advice to managers on employee relations, recruitment and performance matters, seeking legal advice where appropriate.
• To maintain constructive relationships with recognised trade unions, ensuring effective consultation.
• To oversee recruitment, onboarding and exit processes, ensuring a positive and inclusive employee experience.
• To ensure accurate HR records are maintained and confidential information is handled appropriately.

About you:

To be successful in this role, you will be passionate about people, values-driven leadership, and creating inclusive and supportive workplaces.

You will bring:

• A Level 7 CIPD qualification or equivalent experience
• Proven experience as an HR Manager or similar senior HR role, ideally within a values-led or membership organisation
• Strong knowledge of UK employment law and HR best practice
• Experience developing and delivering people strategies that support organisational growth
• Excellent communication and influencing skills
• The ability to manage sensitive issues with professionalism and discretion

About the organisation:

As the voice of the UK’s co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values.

As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application.

Other roles you may have experience in could include Head of HR, HR Manager, People and Culture Lead, Senior HR Business Partner, Director of People, or HR Lead.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.