Head of supporter experience jobs

Location: Horley, Surrey (This role is based at the National Greyhound Centre, Horley, Surrey, RH6 9SX, offering flexible working by arrangement with a minimum of three days in the office and the option to work two days from home.)

Hours: Full-time (36 hours), part-time considered

Reports to: Head of Income Generation and Engagement

Salary: £30,000-£34,000

Job role:

Each year, thousands of greyhounds across the UK rely on the generosity of supporters of the Greyhound Trust to find safe, loving homes. With an annual income of around £4.5 million, individual giving and gifts in Wills is central to our income generation strategy and this role will help to grow and nurture it.

This role is perfect for an ambitious fundraiser looking to take your next step in the animal welfare sector. From leading on donor communications and appeals through to managing our legacy pipeline, you will support the Head of Income Generation and Engagement to shape the income generation strategy.

You will take the lead in developing, testing, learning and growing the direct marketing programme and developing supporter journeys both online and offline. You’ll develop our email marketing and online supporter journeys for now and the future.

This is a broad, varied role, and we don’t expect you to arrive as an expert in everything. Whether your background is in individual giving, community fundraising, legacies, digital or data, if you are a confident communicator and comfortable managing relationships with compassion and determination, this is the role for you.

Key responsibilities:

1. Work with the Head of Income Generation and Engagement to develop the individual giving strategy and contribute to annual planning, budgeting and KPIs.
2. Create a sustainable individual giving programme, increasing the supporter base across all channels and developing strategies to engage and motivate supporters.
3. Plan and deliver engaging multi-channel fundraising campaigns and appeals.
4. Provide advice and support to branches for one-off lottery or other individual giving initiatives; ensuring compliance with our gambling commission licence nationally and through branches.
5. Review and develop the charity’s programme of appeals, regular giving and sponsorship products, lottery and donor development programmes.
6. Maximise digital fundraising opportunities whilst recognising the contribution of non-digital approaches for certain audiences and product types.
7. Develop our email marketing and online supporter journeys.
8. Review and develop opportunities for legacy giving and in-memory fundraising.
9. Analyse income and expenditure monthly, using a set of KPIs to report on progress and forecast future results.
10. Design and implement a stewardship programme with particular attention to supporter journeys for new and existing supporters that increase average values and long-term support.
11. Ensure compliance of the individual giving programme, escalating risks to the Head of Income Generation and Engagement.
12. Ensure data collection, management, use, storage and destruction comply with data protection law and best practice.
13. Engage with staff and volunteers on the importance of fundraising from individuals and how their individual roles can enhance fundraising opportunities.
14. Work closely with other members of staff to ensure individual giving products and initiatives are integrated with other areas of the charity, such as brand and marketing programmes, retail development and homing campaigns.

Essential skills and experience:

• Experience of working in an individual giving, direct marketing, community, or general fundraising role.
• Experience of delivering income growth and establishing new programmes of activity.
• Ability to manage and monitor external suppliers and agencies (copywriters, designers, mailing houses, platform developers, etc.) to maximise outcomes.
• Demonstrable experience of donor development, journeys and stewardship.
• Proficient written and verbal communicator with the ability to adapt tone to engage and inspire different audiences and write compelling fundraising copy.
• Excellent stewardship skills with the ability to communicate with supporters via letter, email, telephone and face to face with care and compassion.
• Able to plan and prioritise independently across several income streams.
• Track record of writing clear, engaging supporter communications (appeals, newsletters, thank you journeys).
• Confident using data to select, segment, or report on supporter groups.
• Experience managing ongoing relationships with individuals (donors, supporters or clients).
• Understanding of legacy marketing.
• Proficiency in using a CRM to manage donor relationships and supporter journeys.
• Working knowledge of charity law, GDPR and the Fundraising Code of Practice.
• A collaborative approach and willingness to learn new areas of fundraising.

Desirable experience and qualifications:

• Relevant fundraising or marketing qualification (e.g. Institute of Fundraising / CIOF certificate, CIM), or evidence of ongoing professional development.
• Experience of legacy marketing, legacy administration, or legacy pipeline management.
• Experience of writing legacy-specific communications (in-memory, will-writing campaigns, pledger updates).
• Experience of developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels.
• Experience of building or improving email marketing programmes or automated supporter journeys.
• Experience of working with fundraising databases (e.g. Raiser's Edge, Donorfy, Beacon) and GDPR-compliant data handling.
• Experience of liaising with solicitors, executors, or handling sensitive/bereavement-related conversations.
• Experience of managing a pipeline or CRM-tracked process from enquiry through to completion.
• Have empathy and enthusiasm for the mission of the Greyhound Trust.

You don't need to have all of this – if you have strong individual giving or communications experience and are excited to grow into legacies and digital, we'd love to hear from you.

You will be required to work or provide support outside of standard working hours for events and operational needs, so flexibility is key. This post and its role requirement will develop with the needs of the charity.

We are seeking an ambitious and motivated Head of Research to oversee the delivery of our research funding programme. You will ensure our funding is delivered strategically with the greatest impact possible for people affected by MND. You will manage our research team to oversee the development and delivery of effective funding schemes, partnerships and initiatives, whilst ensuring the outputs of our research are monitored and evaluated, to communicate our impact and inform our future activities.

This is a key role in our small, agile organisation that will involve close working across the charity, and the research community. We are looking for someone with strong experience in research and people management, working experience in drug discovery, with excellent communication skills and strong motivation to make a difference for people affected by MND. 

Team Structure: 

You will report to the Director of Research and manage a team of four: three Research Programme Managers and a Research Officer. 

Key responsibilities: 

• Have day-to-day responsibility for distribution of the charity’s research funding, developing detailed annual plans and delivering against time and budget; 

• Be responsible for overseeing governance and compliance for all research funding activities, including adherence to standards set by the Association of Medical Research Charities; 

• Identify opportunities for improvements to grant management systems, processes and documentation and work closely with the research team to ensure they are implemented; 

• Maintain oversight of the research programme budget, working closely with the research and finance teams to plan, monitor and forecast; 

• Oversee the development and implementation of new funding schemes and research initiatives to ensure our funds are delivered for maximum impact and address gaps in the research landscape; 

• Oversee the setup and delivery of large collaborative research programmes including managing relationships with joint funders and other partner organisations; 

• Build and maintain strong relationships with the research community, including members of our review committees and grant holders; 

• Oversee the development and implementation of a robust impact evaluation framework to monitor, report and evaluate the impact of the research we fund and use this information to inform our future funding activities; 

• Ensure the outputs of our research funding activities inform the work of the charity, working with the research and communication teams to create and disseminate compelling and engaging scientific content to engage supporters and drive income; 

• Maintain a strong understanding of the MND research landscape, using those insights to inform our research activities; 

• Develop a high performing team, ensuring team members are supported and developed to contribute to their full potential in the achievement of the charity’s aims; 

• Oversee the delivery of research events e.g. annual meetings to bring together our researchers; 

• Support the development and implementation of future research strategies, working closely with the Director of Research; 

• Represent the Foundation at external meetings including international conferences; 

• Deputise for the Director of Research as required; 

• Undertake other appropriate work as required by the Director of Research. 

  

Skills and experience required: 

• Educated to postgraduate level, or with similar experience in a relevant biomedical science subject e.g. biochemistry, molecular sciences, neuroscience, pharmacology; 

• Working experience of drug discovery, gained either in the bio-pharmaceutical industry or an academic setting; 

• Significant experience in research management, ideally within a charity or government funding organisation; 

• Proven leadership and people management skills with direct line management experience; 

• The ability to think strategically, navigate uncertainty and adapt to evolving environments; 

• A great communicator, with excellent written and oral skills and the ability to build and maintain relationships with a wide range of stakeholders; 

• Motivated to make a real difference for those living with MND and future generations. 

Please note, this role involves occasional overnight stays from home, occasional international travel and occasional attendance at meetings and events during evenings and weekends. Candidates must have the existing right to work in the UK.

At WSUP, we believe everyone deserves access to safe water and sanitation. As a leading international development organisation operating across Africa and Asia, we work with governments, utilities and communities to create sustainable solutions that improve millions of lives.

We are seeking an experienced and collaborative Head of Finance to lead our finance function and help ensure the financial sustainability and effectiveness of our organisation. Reporting to the Chief Operating Officer, you will provide expert financial leadership, oversee governance and compliance, support strategic decision-making, and lead a talented international finance team. You will lead a team of 5-10 core finance staff and indirectly support Country Finance Managers in 4 - 6 programme countries. 

We are looking for someone who combines strong technical finance expertise with excellent people leadership skills and the ability to build effective relationships across a diverse and international organisation. This is an ideal opportunity for someone who is motivated by using their skills to create meaningful social impact.

What We Offer

• Hybrid Working
• Up to 5% matched pension contribution
• Flexible working arrangements
• Life assurance
• Employee Assistance Programme
• 24-hour GP service
• Enhanced maternity leave: 12 weeks at 90% pay, followed by 12 weeks at 50% pay
• Enhanced paternity leave: up to 4 weeks' paid leave
• A supportive, collaborative and mission-driven working environment

Our Commitment to Inclusion

WSUP is committed to building a diverse and inclusive organisation where everyone feels valued, respected and able to thrive.

We are committed to building a diverse and inclusive organisation and encourage applications from people from a wide range of backgrounds and experiences.

The Supporter Care Manager manages and leads the Supporter Services function to provide an exceptional service to our supporters, from initial contact through the whole of their supporter journey, including thanking, welcome and upgrade calls to exemplary complaint handling. The Supporter Care Manager ensures the day-to-day operations of the Supporter Care team are completed within agreed timeframes and to the highest of standards. This role continually reviews and challenges the function’s processes to identify improvements and efficiencies in order to continually improve our supporter offer and ultimately increase fundraising income and donor retention. 

Key Responsibilities

Communication and networking 

• Deliver an exceptional service to our supporters from initial contact through to thanking, responding to enquiries in a timely and effective way. 
• Develop and maintain excellent internal relationships to represent the Fundraising department effectively and credibly in person, and in all correspondence with supporters. 
• Manage the relationship with our external suppliers who manage the fulfilment of appeal-led gifts and Direct Debits. 
• Ensure our suppliers are meeting Service Level Agreements (SLAs) and be prepared to hold them to account for any discrepancies or failings to meet SLAs. 
• Build good professional relationships with key stakeholders across the Foundation. 
• Communicate technical and financial information clearly to colleagues and external stakeholders and investigate non-routine queries.
• Work with Fundraising teams to ensure all fundraising activity is briefed into Supporter Care to enable delivery. 
• Maintain sector knowledge, keeping up to date with developments in best practice. 

Team management  

• Line management responsibility of the Supporter Care Coordinator. 
• Maintain a high-performing operational function, managing the Supporter Care functions workload to answer all supporter enquiries through post, email and phone within agreed SLAs and to the highest possible standard. 
• Ensure the Supporter Care Coordinator is fully trained, provided with the information they require and offered development opportunities in the way of training and networking where possible and relevant. 
• Continually review and evaluate the remit of the function to identify any efficiencies that could be made. 
• Develop a culture to enable and empower the Supporter Services function to proactively identify opportunities to increase supporter value and improve our ways of working. 
• Support the Supporter Care Coordinator in the development of new guidelines, processes and procedures.  

Decision making, planning and problem solving 

• Act as an ‘early warning system’ to spot potential trends and enable the organisation to mitigate these risks and/or respond quickly to opportunities where required. 
• Use good judgement to prioritise requests based on criticality of tasks and relative importance of the supporter’s request, and escalate where required. 
• Use experience, initiative and judgement to solve predictable problems using initiative and creative vision to come up with solutions. 
• Run regular diagnostic reports from the database to ensure information is being accurately recorded and any errors picked up at the earliest opportunity. 
• Be prepared to change working practices in time for new fundraising regulations and communicate this to the team. 

Service delivery 

• Set team KPIs and manage team performance against them. This will include monitoring the performance of our external suppliers. 
• Maintain the CRM, creating and updating donor records to provide an accurate record of communications and contact. 
• Ensure all thanking is completed within agreed SLAs, providing personalised responses as required and develop response templates for the Gift Processing team for automated thanking. 
• Working with the Head of Individual & Legacy Giving to develop and lead a comprehensive programme of internally delivered welcome calls, telephone upgrades and conversion calls to our supporters. 
• Manage complex and non-routine requests from supporters and colleagues. 
• Regularly review and explore new systems and ways of working, seeking to continuously improve delivery. 

Analysis and research 

• Report back on complaints and incidents to both internal and external stakeholders, with details of the resolutions and plans to mitigate against this in the future.
• Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role.

Skills, Knowledge and Expertise

Skills, abilities, and attributes:

• Excellent project management skills. 
• Able to set objectives, measure performance and achieve ambitious KPIs. 
• Excellent interpersonal skills, able to build rapport and establish credibility quickly, tailoring style to a broad range of individuals at all levels. 
• Ability to gather, analyse and report on key metrics. 
• Excellent communication skills both written and verbal. 
• Able to be diplomatic and sensitive on the telephone (including dealing with angry or emotional callers at times). 
• Ability to work systematically and accurately under pressure. 
• Conveys enthusiasm and positive attitude, and able to inspire others. 
• Passionate about the fundraising causes supported by Fundraising. 
• Able to work on own initiative, make decisions independently, and think creatively and laterally. 
• Excellent team player willing to be flexible to support colleagues in a busy environment. 

Knowledge, experience, and qualifications: 

• Previous customer service experience. 
• Experience of Raiser’s Edge, or a relationship database. 
• Experience of managing and motivating the Supporter Care function. 
• Knowledge of fundraising operations.

Benefits

• Contributory Pension
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Hours: 4 days per week (30 hours) between 9.00am and 5.00pm

Clolsing date:  Tuesday 30th June at 11pm

Interview date: Friday 10th July

Salary: £48,000 p/a pro rata 

Contract: 1 year fixed term (covering a maternity leave position)

The Southmead Project is an equal opportunities employer providing free specialist counselling and support for survivors of abuse across Bristol and surrounding areas. Our recruitment is done in line with safer recruitment practices. We welcome people of any race, ethnicity, gender identity, sexual orientation, class, ability, language, religion and cultural background. We value the differences between people and affirm each person as an individual.

We value our team very highly and pride ourselves on being a supportive employer. We provide the following benefits to encourage a supported, well-rounded and enriched practice:

• Paid supervision for 1.5 hours per month, with an external supervisor of that person’s choice

• Line management for 1 hour per month

• Training budget of £500 per year to spend on relevant training of that person’s choice

• Employer pension contribution of 5%

• Generous annual leave allowance and paid sick leave

• Cycle to work scheme

• Optional private counselling for up to 12 sessions per year with an external counsellor of that person’s choice

Therapeutic Management

• To manage and support a staff team, including the Head of Active Recovery, a Counselling Lead, Nexus Counselling Manager, a Family Support Group Facilitator, and administrators.

• To oversee all of the charity’s therapeutic services and ensure that efficient and high-quality services are delivered.

• To be the charity’s Designated Safeguarding Lead to respond effectively and efficiently to safeguarding concerns.

• To ensure staff are sufficiently trained in adult and child safeguarding and that training records are kept up-to-date.

• To oversee the charity’s pre-trial therapy processes and be a point of contact for the police.

• To develop and improve the charity’s therapeutic services, including any expansion of the services.

• To manage therapeutic recruitment, inductions and training.

• To hold monthly staff meetings and service team meetings when needed.

• To oversee the individual and group supervision arrangements and reporting for all staff. 

• To manage and have overall responsibility for the ongoing use of an online Case Management System, ensuring that data is inputted accurately for reporting purposes.

• To support the charity’s quality assurance and development of its services through monitoring  and responding to client feedback and outcomes data.

• To develop the charity’s survivor voice work and ensure that the charity’s services are informed by survivors and their lived experience. 

• To manage any complaints raised by clients. 

Leadership

• To work collaboratively as part of a Leadership Team to make decisions and resolve issues affecting the day-to-day running of the charity and management of its staff team.

• To strategically plan and develop the therapeutic services of the charity.

• To develop relationships with partner agencies and professionals to raise awareness of our therapeutic services and strengthen our work.

• To build and maintain a positive working relationship with the Board of Trustees.

• To attend and contribute to trustee meetings and trustee working group meetings, reporting on the therapeutic services and any clinical matters arising. 

• To assist in promoting the charity by attending all relevant meetings directly connected with your work.

• To undertake any other duties appropriate to the needs of the charity.

Client Work

• To provide one-to-one counselling for survivors of abuse of all genders, both online / by phone and face-to-face, with a caseload of approximately 4 clients. 

• To maintain confidential and accurate counselling notes of all sessions.

• To attend monthly one-to-one clinical supervision with a supervisor approved by the Southmead Project. (Supervision is a requirement of this charity as members of the British Association of Counselling and Psychotherapy).

• To attend monthly one-to-one line management meetings.

• To work to the British Association of Counselling and Psychotherapy ethical guidelines.

• To work within the framework, spirit and ethos of the Southmead Project’s Equal Opportunities Policy, and actively engage in promoting the policy within the charity and in all dealings with clients and other agencies.

• All members of staff, paid and unpaid, are required to undergo the enhanced level of Disclosure and Barring Service check.

Please see attached job description for full details. 

Job role: Head of Finance
Salary: circa £60,000 per annum
Location: Central London / Hybrid (two days per weekonsite)
Contract: Permanent
Hours: 35 hours per week

Lead a finance function ready for its next chapter

This is an exciting opportunity for an experienced finance leader to join a well-established charity at a pivotal stage in its development. Reporting to the Finance Director and sitting on the Senior Leadership Group, you will lead the finance function, providing the financial leadership, insight and accountability needed to support organisational performance and future growth. The organisation has identified the need for stronger financial leadership, improved communication, more consistent reporting and greater accountability across finance, creating an opportunity for someone to make a lasting impact.


As the Head of Finance, you will:

• Lead the day-to-day finance function, ensuring efficient and effective financial operations.
• Manage month-end processes and produce accurate, insightful management accounts.
• Partner with budget holders and senior stakeholders to support informed decision-making.
• Monitor cash flow, financial performance and organisational resources.
• Oversee grant reporting and ensure compliance with funder requirements.
• Support budgeting, financial planning, governance and audit activities.
• Lead, support and develop the Finance Manager and wider finance team.
• Improve communication, accountability and service delivery across the finance function.

To succeed in this role, you will bring:

• Significant experience of line management working within charity finance.
• Professional accountancy qualification e.g. CIMA or ACCA
• Experience producing management accounts and leading month-end close processes.
• Experience of grant management and other statutory funding agreements
• Strong financial management and finance operations expertise.
• Experience partnering with stakeholders across an organisation.
• Excellent communication skills and the ability to explain financial information clearly to non-financial colleagues.

This role offers the opportunity to:

• Lead and improve a broad and varied finance function.
• Influence organisational performance and future direction.
• Manage and develop an established finance team.
• Join a charity with a positive, values-led culture.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Coeliac UK is seeking an experienced, strategic and hands-on Head of Marketing to lead our marketing function and help drive audience growth, engagement and organisational impact.

Job Title: Head of Marketing
Contract Type: Permanent
Hours: Full-Time 35 hours per week.
Location: Head Office, High Wycombe (hybrid working available, minimum of 1 day in the office)
Salary: £57,828 per annum
Salary Band: Specialist (SP2.5) 
Benefits: 36 days holiday (including bank holidays), enhanced parental leave, flexible working, private counselling service, professional development opportunities
Closing Date: 11:59pm 23rd August 2026 (early applications may be reviewed as received)

Reporting to the Chief Engagement Officer, you will develop and deliver our marketing strategy, brand and annual marketing plan, ensuring all activity is insight-led, measurable and aligned to our organisational priorities. As both an inspiring leader and an active practitioner, you will lead a high-performing team while personally delivering major campaigns, organisational change programmes and complex marketing initiatives. Working collaboratively across the Audience Engagement Directorate and the wider charity, you will ensure marketing plays a central role in achieving our strategic objectives, while acting as the guardian of the Coeliac UK brand and ensuring excellence and consistency across every audience touchpoint.

Key Responsibilities:

• Develop and deliver Coeliac UK's multi-year marketing strategy, ensuring it supports organisational priorities, audience growth and income generation.
• Own the marketing operating model, including campaign intake, editorial governance and prioritisation
• Act as guardian of the Coeliac UK brand, ensuring consistent application of brand identity, tone of voice, messaging and visual standards across the organisation.
• Work closely with the Head of Digital to ensure integrated audience journeys across digital and offline channels.
• Lead, coach and develop a high-performing marketing team, creating a culture of collaboration, accountability and continuous improvement.
• Personally lead major marketing projects and strategic change programmes where senior expertise, judgement or cross-organisational coordination is required.
• Oversee development of organisational publications and major marketing assets, ensuring quality, consistency and effectiveness.

About You:

We are looking for an inspiring and strategic marketing leader with strong editorial and audience engagement skills. The ideal candidate will have:

• Significant experience in a senior marketing leadership role.
• Demonstrable success developing and delivering integrated marketing strategies that achieve measurable organisational outcomes.
• Strong experience of brand development, positioning and audience engagement.
• Experience leading multi-channel marketing across digital and offline channels.
• Experience leading and developing high-performing marketing teams.
• Strong understanding of CRM, audience segmentation, analytics and marketing performance.
• Experience managing marketing budgets and external suppliers.
• Proven ability to lead complex cross-organisational projects.
• Experience building effective relationships across multiple stakeholders.

About Coeliac UK:

Coeliac disease is a serious autoimmune condition that turns eating – one of life’s simplest pleasures – into a daily challenge. When it goes undiagnosed, it can damage long-term health and make every meal a source of uncertainty. Even with a diagnosis, coeliac disease can affect confidence and freedom – the freedom to eat safely, to socialise without fear, and to live without limits. Right now, the only treatment is a strict gluten free diet.

For nearly 60 years, Coeliac UK has been the trusted voice and driving force for everyone affected by coeliac disease, including those who don’t yet know they have it. We’re campaigning for change, breaking down barriers to diagnosis, improving healthcare, and ensuring safe, affordable gluten free food for all.

Closing date: 11:59pm Sunday 23rd August 2026
First stage interviews: 2nd September

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

Charity People is delighted to be working with The Passage to recruit for a Digital Acquisition and Supporter Journey Officer to join their talented and passionate team.

Providing innovative services that act with compassion and urgency the charity works with individuals before they reach crisis point, intervening quickly and providing practical help in the form of emergency shelter and tailored support. Also an advocacy organisation, The Passage uses its voice to advocate for those who aren't heard to bring about real systemic change.
The Digital Acquisition and Supporter Journey Officer will focus on the hands-on delivery and optimisation of paid digital campaigns, email marketing and digital journeys that introduce new audiences to The Passage, encourage initial engagement, and ongoing relationships with supporters. Working collaboratively with Fundraising and Communications colleagues, the postholder will help to build, test and embed effective approaches to achieve these goals.

Digital Acquisition and Supporter Journey Officer
Contract: Permanent, full time role
Salary: £37,199
Location: Hybrid role working between home and The Passage's Head Office in Victoria. For the first three months, while you get to know the organisation's frontline services, you will be required to be based in the office four days per week, following which time the requirement will reduce to three days per week in office.
Closing date for applications: 9am on Thursday 20th August
Interviews: week commencing 31st August

This is an excellent opportunity for an individual with solid experience working within digital marketing with a particular focus on managing paid campaigns across Google and Meta and supporting on or developing supporter journeys to join an inspirational charity that works tirelessly to end street homelessness.

Core responsibilities within the role will include:

• Coordinate the delivery and optimisation of paid digital campaigns across platforms such as Meta and Google to engage and retain supporters in-line with fundraising objectives
• Deliver paid digital marketing activity aimed at raising brand awareness, introducing new audiences to The Passage and strengthening understanding of our work and impact
• Support campaign testing and learning by trialling audiences, creative and messaging and reporting on results
• Coordinate the development and improvement of supporter journeys across key digital touchpoints, including email, website journeys, campaign landing pages, sign-up flows and donation journeys, ensuring alignment and integration with relevant internal teams to deliver a seamless end-to-end experience
• Identify areas for improvement within existing journeys and support the implementation of agreed changes.
• Continually review and improve the implementation of performance tracking, identifying practical improvements and supporting agreed changes to enhance effectiveness
• Monitor and collate performance data from digital platforms, analytics tools such as GA4 and CRM reports
• Produce regular performance summaries and contribute insights to inform future activity
• Support a test-and-learn approach by capturing learning and sharing it with colleagues in practical, accessible ways.
• Support the planning, creation and scheduling of email campaigns and automated supporter journeys
• Use segmentation and basic personalisation to improve relevance and engagement

We'd love to hear from individuals with the following skills and experience:

• Experience working in a digital marketing, digital fundraising or supporter engagement role
• Experience supporting or coordinating paid digital advertising campaigns including Knowledge of digital acquisition principles and paid advertising platforms such as Meta and Google
• Experience contributing to the development or improvement of digital supporter or customer journeys
• Experience supporting email marketing activity, including segmentation and scheduling, with knowledge of email marketing tools and CRM systems
• Experience supporting the implementation or use of digital tracking, analytics or measurement tools (e.g. GA4, platform pixels) to monitor campaign or journey performance
• Experience working with performance data and basic analytics; as well as an understanding of digital analytics and performance measurement
• Experience testing and optimising digital content, campaigns or journeys, and an understanding of how insight and testing can be used to improve digital outcomes

Experience of working in a charity setting or similar is desired but not essential.

If you have the following skills and experience we'd love to hear from you! Please reach out to Alice Wood at Charity People today with a copy of your CV to get the process started. If your experience matches what we're looking for, we'll be in touch to arrange a phone call.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Head of Business Development 
30 hours per week (4 days) – flexibility to discuss 3–5 days 
Salary: £34,000 per annum (4 days) 
Based in Leeds with flexible and hybrid working 

Advonet is an independent advocacy charity supporting people who may find it difficult to be heard, ensuring their rights are upheld, and their voices are at the centre of decisions that affect their lives. 

We are looking for an experienced and motivated Head of Business Development to join our Senior Leadership Team and play a key role in Advonet’s long-term sustainability. This is a newly designed role with responsibility for increasing and diversifying income, developing strategic partnerships, and helping shape the future direction of the organisation. 

You will lead our business development activity, including funding bids, tenders, partnerships and new opportunities, whilst providing strategic oversight of communications and line management of our Communications Officer. The role is focused on identifying the right opportunities, building strong relationships, and ensuring income generation is aligned with our values and priorities. 

We are looking for someone with experience of business development, income generation or organisational growth, who can think strategically, build partnerships and turn ideas into action. Experience of developing successful funding bids, managing opportunities, and influencing others to achieve shared goals will be important. 

Why join us? 

• Senior Leadership Team role reporting directly to the CEO 

• Opportunity to shape Advonet’s future sustainability and growth 

• Flexible and hybrid working 

• Up to 31 days annual leave plus bank holidays 

• Generous pension contribution 

• Health cashback plan and employee support scheme 

• Friendly, values-led and inclusive culture 

Key dates 

• Applications open: Monday 20 July 

• Closing date: Monday 17 August at 12 noon 

• Shortlisting: Friday 21 August 

• Interviews: Monday 14 September in Leeds 

How to apply 

Please submit: 

• A CV 

• A covering letter of no more than 500 words explaining how you meet the requirements of the role and why you would be a good fit for Advonet.

• A completed diversity monitoring form.

For an informal conversation about the role, please contact Angela Ellis, Chief Executive Officer.

Head of Compliance
Midlands | Up to £85,000

Goodman Masson are partnering with a leading social housing provider to appoint a Head of Compliance.
This is an exciting opportunity for an experienced housing professional to take a lead role in ensuring the organisation’s homes, buildings and services meet all relevant statutory, regulatory and health and safety requirements. You will provide strategic leadership across the organisation’s compliance framework, ensuring robust systems, policies and processes are in place to manage key areas of landlord compliance and protect residents, colleagues and the wider organisation.

The successful candidate will have a strong understanding of the regulatory and legislative requirements affecting social housing and demonstrable experience of leading compliance within a housing environment. You will be confident operating at a senior level, with the ability to influence stakeholders, provide clear assurance and embed a strong culture of compliance across the organisation.
This is an excellent opportunity for a knowledgeable and ambitious compliance professional to play a key role in shaping and strengthening the organisation’s approach to health, safety and regulatory compliance, while making a meaningful contribution to the delivery of safe, well-managed homes for residents.

Responsibilities

• Lead and oversee the organisation’s statutory and regulatory compliance framework across its housing stock and corporate assets.
• Provide strategic direction and professional leadership across all key areas of landlord compliance.
• Ensure robust policies, procedures, systems and controls are in place to manage compliance risks effectively.
• Oversee compliance programmes and ensure statutory inspections, servicing, testing and remedial works are completed within required timescales.
• Maintain effective oversight of compliance data, records and asset information, ensuring information is accurate, reliable and auditable.
• Provide regular compliance performance and risk reporting to senior management, Executive Teams and Board committees.
• Monitor legislative, regulatory and best practice developments, ensuring the organisation’s compliance approach remains current and effective.
• Work collaboratively with Asset Management, Property Services, Repairs and wider operational teams to embed a strong culture of health, safety and compliance.
• Manage and monitor compliance-related contractors and consultants, ensuring performance, quality and value for money.
• Lead the identification, assessment and mitigation of compliance risks, escalating significant issues where appropriate.
• Support the organisation in meeting its regulatory obligations and maintaining effective assurance arrangements.

About you

• Significant experience in social housing across complaice
• A strong understanding of landlord compliance and the key statutory and regulatory requirements affecting housing providers.
• Proven experience of managing compliance frameworks and programmes across multiple disciplines.
• Experience providing clear advice, challenge and assurance to senior stakeholders and Board-level audiences.
• Strong communication and influencing skills, with the ability to build effective relationships across an organisation.
• A collaborative leadership style and the ability to drive positive change and embed a strong culture of compliance.
• A proactive, risk-based approach with excellent attention to detail.
• A genuine commitment to ensuring residents live in safe, secure and compliant homes.

Apply
For a confidential discussion and further information, please contact  

Head of Finance (12-Month FTC)

A well-established Housing Charity is seeking a Head of Finance on an initial 12-month fixed-term contract. Reporting directly to the Finance Director, this role offers a unique opportunity to operate as the number two in finance, playing a key role in both strategic leadership and operational delivery while supporting a period of transformation across the finance function and wider organisation.

The organisation is recognised for its commitment to delivering high-quality services and creating positive outcomes for the communities it supports.

This role is ideally suited to an experienced finance professional looking to step into a high-impact leadership position, driving improvements across people, processes and financial insight.

Responsibilities

• Lead and develop the finance function, providing stability and strong leadership during a period of organisational change.
• Drive the Finance Business Partnering function, improving budgeting, forecasting, cash flow management and financial planning.
• Take ownership of the year-end audit, statutory accounts, month-end reporting, and strengthen financial controls and reconciliations.
• Lead finance transformation by improving processes, reducing manual ways of working and preparing the function for a future finance systems implementation.
• Produce high-quality management reporting and dashboards to support decision-making across the organisation.

 

Requirements

• Fully qualified accountant with experience in social housing, charity, or care and support.
• Proven leadership experience, with the ability to manage, motivate and develop finance teams.
• Experience operating at both a strategic and operational level, with a strong focus on business partnering.
• Strong technical accounting knowledge and advanced Excel skills.
• Excellent analytical, systems and communication skills.

This is an excellent opportunity to make a lasting impact within the finance function while supporting a wider organisational transformation. There is a genuine opportunity for the role to become permanent, making it an ideal position for someone seeking both an immediate challenge and long-term stability.

The organisation is looking to appoint quickly, so candidates available at short notice / immediately available are encouraged to apply.

Head of Finance

Salary: Up to £41,640 FTE (£29,981 pro rata), depending on experience
Location: Bognor Regis and Chichester, with flexible and hybrid working available
Working pattern: Permanent, part-time (27 hours per week)

Help Shape the Future of a Charity Changing Women's Lives

At My Sisters' House Women's Centre, we believe every woman deserves the opportunity to live free from abuse, rebuild her confidence, and create a safer future for herself and her family.

For more than 14 years, we have supported women across West Sussex facing domestic abuse, trauma, poor mental health, multiple disadvantage, and complex life challenges. Around 2,000 women turn to us each year at a time of crisis or hardship, and our trauma-informed services provide practical support, advocacy, counselling, wellbeing activities, and pathways to long-term recovery.

We're now looking for an experienced Head of Finance to join our Executive Team and help keep our organisation financially strong, sustainable and ambitious for the women we serve. This is more than a finance role — it's an opportunity to play a key part in an organisation where every decision contributes to improving women's safety, wellbeing and life chances.

The Role

Overseeing an annual budget of circa £1m, you will provide strategic and operational leadership for all aspects of MSH's financial management. Working closely with the CEO, Board of Trustees, Finance Committee and Senior Leadership Team, you will help guide financial decision-making and ensure resources are used effectively to maximise impact.

You will lead the day-to-day finance function, including line management of one part-time Finance Officer, while contributing to the wider strategic development of the charity. This role suits someone comfortable with both the detail and the bigger picture — producing management accounts, overseeing financial controls and audit processes, and contributing to strategic discussions about future services, funding and organisational development.

What You'll Be Doing

• Leading and managing the charity's finance function.
• Producing accurate and timely management accounts, forecasts and financial reports.
• Supporting the CEO, Finance Committee and Board of Trustees with financial insight and strategic advice.
• Leading budget-setting, monitoring and long-term financial planning.
• Managing cash flow, reserves and financial risk.
• Supporting funding applications, tenders and grant reporting with robust financial modelling.
• Ensuring effective financial controls, systems, policies and compliance arrangements are in place.
• Leading the annual audit process and preparation of statutory accounts.
• Overseeing payroll and pension processes.
• Supporting budget holders to understand and manage their budgets confidently.
• Identifying opportunities for efficiencies, improvement and sustainable growth.

What You'll Bring

• Significant experience in a senior finance role within the charity, public or not-for-profit sector, or a comparable environment.
• A professional finance qualification such as ACCA, CIMA or ACA, or qualified by experience with equivalent demonstrable financial management ability.
• Strong expertise in management accounting, budgeting, forecasting, financial controls and reporting.
• Experience working with auditors, trustees and senior stakeholders.
• The ability to translate financial information into clear, practical advice for non-finance colleagues.
• Excellent analytical, organisational and problem-solving skills.
• Experience leading and developing finance systems and processes.
• Most importantly, a belief in the power of specialist women's services and motivation to make a difference through your work.

What's on Offer

• Flexible and hybrid working arrangements.
• A supportive and inclusive workplace culture.
• 28 days annual leave plus Bank Holidays (pro rata).
• Employer pension contribution of 3%.
• Employee Assistance Programme.
• The opportunity to influence key strategic decisions.
• A meaningful role where your expertise directly contributes to saving lives.
• Ongoing professional development opportunities.
• The chance to be part of a respected charity with strong local partnerships and a growing reputation for innovation and excellence.

Additional Information

Please note: this post is open to women only under the Equality Act 2010, Schedule 3, Paragraph 27, and Schedule 9, Part 1, as a Genuine Occupational Requirement. Given the nature of the specialist services supporting women affected by domestic abuse, trauma and violence against women and girls, being a woman is an occupational requirement for this role.

Closing date: Friday 4th September 2026, 5.00pm. Applications may close sooner if an ideal candidate is found beforehand.

Interviews will take place the week commencing 7th September 2026, and a candidate's notice period will be taken into account regarding a realistic start date.

My Sisters' House Women's Centre is committed to safeguarding and promoting the welfare of adults, young women and children. All appointments are subject to appropriate DBS checks. MSH is committed to equity, diversity and inclusion and welcomes applications from all backgrounds and communities.

You may have experience of the following: Finance Manager, Finance Director, Head of Finance and Operations, Charity Finance Manager, Financial Controller, Director of Finance, Management Accountant, Head of Financial Management, Deputy Finance Director, Senior Finance Manager

REF-230 266

Head of Fundraising – Oasis Hub Waterloo

Salary: £46,403–£52,420 per annum
Location: Waterloo, London SE1
Hours: Full-time (40 hours per week)
Contract: Permanent

Oasis Hub Waterloo is looking for an experienced and ambitious fundraiser to lead the next chapter of our fundraising journey.

For over 20 years we’ve been serving our local community through an integrated model that brings together education, community services and church. Every week we support children, young people and families through our schools, Foodbank, debt, welfare, housing and immigration advice, youth work, mentoring, community spaces and much more. Our vision is for community: where everyone is included, making a contribution and reaching their God-given potential.

As our new Head of Fundraising, you’ll play a key role in making that vision possible.

You’ll develop and deliver a sustainable fundraising strategy, building income across trusts and foundations, major donors, corporate partnerships, statutory funding, community fundraising and individual giving. You’ll also lead and develop a small fundraising team and work closely with colleagues across the organisation to maximise opportunities for support.

You'll be joining us at a pivotal moment in the organisation, as we seek to embed a sustainable income generation strategy, ensuring we can sustainably meet and grow our £1.3 million budget. This is a strategic leadership role with plenty of hands-on fundraising.

We’re looking for someone who has:

· A successful track record in senior fundraising, particularly securing significant trust and foundation funding.

· Experience developing and delivering fundraising strategies that achieve sustainable income growth.

· Excellent relationship-building and communication skills.

· Experience managing staff.

· A passion for community transformation and social justice.

In return, you’ll join a values-driven organisation genuinely working to transform our community every day.

As part of the package, Oasis offers:

· A pension scheme, offering 7% employer contribution.

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays).

· Policies which promote wellbeing and are family friendly.

To apply: Please send a CV, alongside the completed application questions by email  - incomplete applications will not be considered. Please visit the Oasis Charity Jobs website for further information.

Closing date:  9am  Wednesday 2 September

Interview date: Thursday 10 September, in-person, at Oasis Waterloo

We appreciate you may wish to use AI to support elements of your application but we strongly encourage all candidates to submit applications that genuinely reflect their own skills, achievements and lived experiences. It's what makes your application stand out!

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups. If you require any assistance to overcome potential barriers, please let us know.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from Oasis' Christ-centered ethos.

Oasis is committed to safeguarding and promoting the welfare of children and vulnerable adults. The successful candidate will be subject to appropriate safeguarding checks.

We welcome applications from people of all backgrounds and are committed to building a diverse and inclusive workforce.

The successful candidates must have the right to work in the UK.  Oasis cannot assist with sponsorship or visas.

Oasis supports Equal Opportunities.  Registered Charity No. 1163889

Head of Finance

London based (40% office attendance)

Permanent, Full time

£60,000 - 65,000

MLC Partners are partnering with CAFOD (Catholic Agency for Overseas Development) to recruit their next Head of Finance.

CAFOD is the official aid agency of the Catholic Church in England and Wales and part of Caritas International. This is a pivotal appointment, responsible for providing strategic financial leadership across an organisation operating within a complex, international and multi-funded environment.

The Opportunity

Reporting to the Director of Core Services, you’ll lead CAFOD’s newly formed Integrated Finance Team, bringing together four key areas:

• Financial compliance & risk management
• Financial & management insights
• Financial services & business support
• Financial capacity strengthening

This is a broad leadership role combining strategy, financial stewardship, transformation and people leadership. You’ll work closely with the Leadership Team and Trustees, providing the financial insight, challenge and assurance needed to support effective decision-making and CAFOD’s long-term sustainability.

The role

Strategic Leadership
Lead financial planning, budgeting, forecasting and scenario modelling, while helping shape and deliver CAFOD’s finance strategy and long-term financial objectives.

Executive & Board Partnership
Act as a trusted strategic partner to senior leadership, the Finance, Legal and Audit/Risk Committee and Board of Trustees, providing high-quality financial analysis, advice and assurance.

Financial Governance
Take overall responsibility for financial integrity, statutory compliance, controls and the accuracy of financial reporting across CAFOD’s UK and international operations.

Transformation & Improvement
Challenge established ways of working and drive improvements across financial systems, processes, reporting and automation.

People Leadership
Lead, motivate and develop the Integrated Finance Team, creating clear direction and building a collaborative, high-performing finance function.

About You

We’re looking for an established finance leader who combines strong technical expertise with the ability to influence, challenge and operate confidently at senior level.

• A professional accounting qualification — ICAEW, CIMA, ACCA or equivalent
• Significant post-qualified finance leadership experience
• Experience within the INGO sector is highly preferred, while experience of international development through a partnership model is desirable.
• Experience supporting Boards, Finance/Audit Committees and Leadership teams
• A track record of developing and implementing finance strategy
• Strong experience of leading, developing and motivating finance teams
• The ability to lead change and improve systems and ways of working
• Excellent communication and stakeholder management skills
• High levels of integrity, accountability and commitment to mission-driven work

Why Consider This Role?

This is an opportunity to take on a genuinely influential finance leadership position.

You’ll have the scope to shape strategy, strengthen the finance function, develop a newly integrated team and influence decision-making at the highest levels of the organisation, while supporting CAFOD’s wider mission and international programmes.

To discuss this fantastic opportunity and your search in more detail, please contact Annabelle at MLC Partners.

Key dates

Applications close: midnight of 23rd August

1st stage interview: w/c 31st August

2nd stage interview: w/c 7th September