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Top job
Chilterns Dog Rescue Society, Tring (On-site)
£35,000 - £40,000 per year
We are looking for a passionate, dog welfare and training literate, manager to energise, inspire and lead Chilterns Dog Rescue Society
Posted 1 day ago Apply Now
Top job
Closing in 6 days
Health and Independent Living Support, Letchworth Garden City (On-site)
£40,000 - £44,000 per year
HILS is a charitable social enterprise supporting older and disabled people yearly across Hertfordshire, Hampshire, and West Sussex
Posted 1 day ago

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Surviving Economic Abuse, Remote
£35,000 pro rata (£28,000 0.8 FTE) per year
Posted 1 day ago
North Yorkshire Citizens Advice & Law Centre, Remote
£33,536 – £35,490 pro rata per annum
Are you an experienced fundraiser with a talent for writing winning bids and tenders?
Posted 1 day ago
DS Achieve, Hertfordshire (Hybrid)
c. £45,500 FTE per year
Posted 1 day ago Apply Now
Volunteering Matters, Remote
£42,000 - £48,000 per year (FTE £70,000 - £80,000 per annum)
Posted 1 day ago Apply Now
National Landscapes Association, Remote
£40,000 per annum FTE (£32,400 actual for 30 hours/week), plus 10% non-contributory pension
Posted 1 day ago Apply Now
Hertsmere Citizens Advice, Hertfordshire (On-site)
£32,500 to £34,000 pro rata
Posted 1 day ago
The Ehlers-Danlos Support UK, Remote
£37,000 - £40,000 per year
Lead membership and individual giving at EDS UK. Build meaningful supporter connections and drive the income that changes lives every day.
Posted 1 day ago Apply Now
Page 3 of 18
Hatfield, Hertfordshire (Hybrid) 10.53 miles
£28,500 - £31,000 per year
Full-time
Permanent
Job description

Individual Giving & Supporter Experience Officer

Salary : £28,500 per annum to £310000 per annum depending on experience. 
Contract: Permanent
Hours: Full Time, 37 Hours Per Week (30 hours will be considered) 
Location: Hatfield / Hybrid 

About us

Herts Young Homeless is an independent charity that has supported vulnerable young people across Hertfordshire since 1998.

We’re a passionate, professional and supportive team, working together to prevent and relieve youth homelessness and help young people build positive, independent futures.

About the Role

We’re looking for an Individual Giving Officer to join our fundraising team and play a key role in growing our supporter base and income.

This is a brilliant opportunity to shape how we connect with supporters—building meaningful relationships, delivering impactful campaigns and helping to generate vital income that supports young people across Hertfordshire.

The role is offered on a full-time basis (37 hours, with 30 hours considered) and includes hybrid working.

The Difference You’ll Make

In this role, you’ll help transform compassion into action—developing engaging ways for people to support our work and feel connected to the difference they make.

You’ll lead on individual giving, from attracting new supporters to nurturing long-term relationships, ensuring every donor feels valued and inspired.

Your work will directly contribute to raising vital funds (with a target of £100k), helping us continue delivering life-changing support to young people facing homelessness.

What You’ll Be Doing

You’ll have a varied and creative role, including:

  • Leading the delivery of our Individual Giving income stream, including donor acquisition, retention and stewardship
  • Building and managing strong relationships with supporters, ensuring excellent and personalised supporter care
  • Developing and delivering engaging campaigns, appeals and communications across email, digital and direct channels
  • Creating and improving supporter journeys to enhance engagement and long-term support
  • Using CRM data (Donorfy/Beacon) to segment audiences, generate insights and inform activity
  • Monitoring performance, reporting on income and identifying opportunities for growth
  • Supporting the delivery of seasonal campaigns and fundraising appeals
  • Collaborating with colleagues to ensure consistent messaging and impactful storytelling
  • Working with digital colleagues to maximise online engagement
  • Ensuring communications are compliant, accurate and aligned with our values (including GDPR and Gift Aid)
  • Supporting wider fundraising activity and contributing ideas for continuous improvement

 What We’re Looking For

We’re keen to hear from people who are:

  • Passionate about making a difference and motivated to support a meaningful cause
  • Skilled at building relationships and engaging people from diverse backgrounds
  • Creative and confident communicators, both written and verbal
  • Comfortable using data and insight to inform decisions and improve outcomes
  • Organised and able to manage multiple priorities and deadlines
  • Positive, proactive and solutions-focused, with a “can do” attitude
  • Committed to inclusive, respectful and ethical practice

You’ll also bring:

  • Experience or understanding of fundraising, supporter engagement or communications
  • Experience using a CRM system and digital tools (e.g. Mailchimp)
  • Strong IT skills (Word, Excel, Outlook and reporting tools)

Knowledge of the voluntary sector, digital tools (e.g. Canva, Hootsuite) or youth homelessness is helpful but not essential—we welcome transferable skills and a willingness to learn.

What We Offer

We value our people and want you to feel supported and appreciated. We offer:

  • A collaborative, knowledgeable and supportive team environment
  • 25 days annual leave plus bank holidays (rising to 28 with service)
  • An extra day off to celebrate your birthday 
  • Holiday purchase scheme and hybrid working opportunities
  • Mileage reimbursement for work-related travel
  • Pension scheme and Group Life Insurance
  • BHSF Health Cash Plan and Employee Assistance Programme
  • Blue Light Card discounts
  • Company sick pay (subject to eligibility)
  • Ongoing training and development, including secondments
  • Long service awards, refer-a-friend scheme and monthly staff rewards

 

How to Apply

To apply, please visit our website and submit:

  • Your CV
  • A covering letter or short video highlighting your skills and experience

Closing date: 19th June 2026

Interviews planned for 30th June and 1st July 2026

If you need any reasonable adjustments during the application or interview process, please let us know—we’re committed to supporting you.

Our Commitment to Inclusion

We are committed to creating a workplace where everyone feels respected, valued and able to be themselves. We actively welcome applications from people of all backgrounds, identities and experiences, and challenge discrimination in all its forms.

Our Promise to You

We will always handle your personal data with care, integrity and respect, and will never share your information without your knowledge and consent.

Application resources
Organisation
Herts Young Homeless View profile Organisation type Registered Charity Company size 21 - 50

Breaking the cycle of youth homelessness through education, advice and support for young people and their families

Refreshed on: 21 May 2026
Closing date: 19 June 2026 at 15:00
Job ref: HYH010
Tags: Fundraising, Homelessness, Youth / Children, Individual Giving, Regional Fundraising

The client requests no contact from agencies or media sales.