Adult services manager jobs

AAFDA was founded by Frank Mullane in memory of his sister Julia Pemberton and her son Will who were both killed by her ex-partner in 2003.

Each year, around 150 families lose a loved one to domestic homicide. The actual number of suicides as a result of domestic abuse remains unknown. Most of these families suffer significant problems including relationship breakdown, job difficulties/loss and mental and physical health issues. We help these families in many ways, our prime function being to provide families in England, Wales and Northern Ireland with specialist peer support and expert and specialist advocacy for the range of statutory reviews that will take place after domestic homicide.

AAFDA (Advocacy After Fatal Domestic Abuse) is a growing Charity and to meet the demands we are looking for a specialist Advocate for Scotland. Although home based, some travel will be required - frequency will be commensurate to the role. We welcome applications from candidates with experience of domestic abuse. We are also committed to diversity and strongly encourage applications from those with Black and/or Minoritised backgrounds.

Scotland is expected to introduce Domestic Homicide and Suicide Reviews commencing in April 2026. We are looking for a candidate with a good understanding of the Scottish legislative system and good understanding around domestic abuse to join our growing charity

Our Specialist Advocates support families impacted by fatal domestic abuse through provision of lay advocacy, for and on behalf of, families with a range of statutory service providers (e.g. those conducting reviews and inquiries, social services, police, housing) and work to build good relations between all parties. To ensure that families get the support they need, you will use AAFDA’s Home Office endorsed seven-step approach to working with individuals and families, to ensure that they receive the best possible support and advocacy to restore dignity and relief for families and to help them cope and recover. Through trauma-informed approaches, you will:

· Listen to families and advocate for them in a complex system that too often treats them as passive participants and overlooks the value of their insight.

· Provide information, support, guidance, advice and advocacy on Domestic Homicide & Suicide Reviews (DHSR’s) and other reviews where relevant and appropriate.

· Manage families’ expectations of the legal and procedural processes facing them by supporting families in meetings with agencies such as health, police and local authorities.

· Give families practical help on a wide range of issues - including help with letter writing or advocating with employers and local authorities on the families’ behalf.

· Support AAFDA in our bringing families together in AAFDA’s peer support events, such as the Hear Our Voice weekend and the on-line peer support Zoom sessions, where families can speak with others to share their experiences and stories. This will involve occasional evening work.

In return for joining us, we will offer you:

· 25 days annual leave per annum, plus bank holidays

· Excellent development and training opportunities

· Pension Scheme

· Healthcare Scheme

· Employee Assist Scheme

Application Instructions

To apply for this role, please submit a supporting statement along with your CV. Closing date:

Applicants will be shortlisted according to how well they meet the criteria in the person specification. Please highlight and explain how you meet these in your supporting statement. If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.

Please note that we will not progress applications where the supporting statement does not address the criteria for the role being applied for.

.You will be required to visit families and clients across Scotland. 

Location: South West London (Central Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Salary: £33,500 pro rata (£26,800 actual)
Hours: 28 hours per week - Wednesday 10:00-18:00, Thursday 9:30-17:30, Friday 9:30-17:30, Saturday 10:00-18:00
Contract: Permanent
 
ABOUT US
 
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
 
THE IMPACT YOU WILL HAVE
 
As a Senior Helpline Coordinator, you will help ensure Missing People's award winning, high quality, 7-day-a-week helpline is safe, effective and compassionate for children, young people, adults in crisis, and their families. You’ll support smooth daily operations, oversee rotas, guide staff and volunteers, make safeguarding decisions, and ensure every contact is handled with care. Your leadership will help keep this vital lifeline running and continuously improving.
 
ABOUT YOU
 
You’ll bring strong frontline experience, sound judgement and a calm, supportive approach. You will have:

• Right to work in the UK.
• Experience supporting children, young people and/or vulnerable adults by phone or digital channels in a supervisory or coordination role.
• Experience managing or supervising staff or volunteers.
• Solid safeguarding knowledge, including risk assessments and referral processes.
• Strong organisational and time management skills.
• High IT confidence, with the ability to work across multiple systems.
• Excellent written and verbal communication skills.
• Experience of coaching and training groups or individuals.

 
WHAT WE OFFER
 
Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. Missing People is an independent charity that relies on donations.
 
HOW TO APPLY
 
Please include your CV and a brief supporting statement that demonstrates how you are a good fit for this role. We look forward to receiving your application. We reserve the right to withdraw this advert early if we receive sufficient applications, so please apply promptly.
 
Closing date: 23:59 on 12th February 2026
Interviews: 18th February 2026
Start date: ASAP March 2026
 
Benefits: 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional, annual leave days awarded on length of service*,Company pension contribution, Life insurance (3 x salary)*, Employee Assistance Programme (EAP) including 24/7 support helpline, Interest-free Season Ticket Loans*, Additional maternity pay and leave*, Additional paternity pay*, Additional sick pay* *available after probation period passed
 
REF-226 493

You will have outstanding interpersonal and organisational skills and have the ability to communicate effectively and empathetically with younger and older people. You understand why safeguarding is critical to our participants and seek to create safe, engaging spaces for people to learn together.

Ideally you have experience of managing intergenerational or multi-generational projects, however if you don't have intergenerational experience then strong experience of working with older people and young people/children separately is required.

WHAT WE WANT FROM YOU:

Lead facilitation of intergenerational sessions

Taking responsibility for the high-quality delivery of the session, leading activities from the front, delegating tasks to and managing a supporting volunteer if appropriate. The lead facilitator will endeavor to involve everyone present in the session, be responsible for ensuring that InCommon’s safeguarding procedures are followed and that any incidents are handled appropriately. 

Building and maintaining strong relationships with people of all ages 

Using your excellent communication skills you’ll build strong relationships with everyone taking part in an InCommon programme, from children and older people to primary school teachers and staff working at retirement homes. This role may involve communication before and after the session with parties taking part; where this is the case it will be clearly communicated by the Senior Programme Manager. 

A lead facilitator should be someone who can

• Engage a roomful of people over fun, creative and conversation-based activities

• Is reliable, trustworthy and can commit to monthly term-time sessions

• Is sensitive to the needs of young people and older adults, understanding the variety of needs they may have

WHAT YOU CAN EXPECT FROM US:

You will be contracted on a rolling contract to deliver ‘blocks’ of intergenerational workshops. These may take place over variable locations across London and indicatively will be in held on the same days each month. We arrange the sessions and take care of all the marketing, driving engagement and managing bookings for you.

You will also receive:

• Full training in how to run InCommon sessions

• Ongoing support from our friendly team

• A commitment to offer regular sessions that suit your availability

• Everything you need to run your sessions including materials, print outs and surveys

This role is suited to people of all ages and fits around work, family and other commitments. We can be very flexible whilst offering regular, scheduled sessions. Please look at our website for more information about our work and get in touch if you want to talk to us. 

Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

This ISAC role is set within the Wiltshire Domestic Abuse service, providing specialist stalking advice, consultancy and support to high risk victims of domestic abuse stalking across Wiltshire. You will be working in a multiagency environment including police, other statutory bodies and third sector organisations to respond to and safeguard high risk victims, bridging gaps in their support.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and office based, alongside requiring travel for multi-agency meetings and other deliverables.

This role may include evening and weekend work when required.

Key Responsibilities

• Work with high risk victims of domestic abuse stalking, providing a targeted service, promoting safety as the central issue and thus reducing the risk of serious harm or death.
• To provide this service both at time of crisis and in longer term e.g. safety planning, risk assessing advocacy, support through the criminal justice/civil legal process and liaison with other statutory and voluntary agencies.
• Complete specialist risk assessments (SASH and DASH).
• Manage a caseload ensuring each person receives the appropriate service individual to their risk and needs.
• Provide proactive, trauma responsive and holistic support, with a focus on increasing safety and reducing risk.
• Work with criminal justice agencies as well as a variety of partners including Victim Support, Children’s Social Care and Housing, to ensure a comprehensive approach to risk.
• Provide specialist advocacy to victims going through the criminal justice process.
• Attend Multi Agency meetings (Stalking Clinic) and Multi-agency Risk Assessment Conferences (MARAC) and Multi Agency Public Protection Arrangements (MAPPA) meetings as required.
• Give information and support to those experiencing stalking, enabling and empowering them to make positive choices about options available to them and assist them in regaining control of their lives.
• Support other agencies in the identification and referral of stalking issues via promotion of service and institutional advocacy.
• Offer professional consultancy, training and advice to other agencies on stalking.
• Respect and value the diversity of the community in which the services works in, and recognise the needs and concerns of a diverse range of survivors ensuring the service is accessible to all.
• Support colleagues and Head of Service to monitor data and report on quality outcomes.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

Job Title: Regional Coordinator – North West (Inspiring the Future)

Reports to: Senior Project Manager - Primary Futures

Location: Home based with regular travel across the North West region with a primary focus on Chester, Cheshire West and a secondary focus on Northwest Lancashire. Very occasional travel to London where the charity itself is based. Travel costs will be remunerated via expenses.

Purpose: This is a fantastic opportunity to take on a newly created post in the role of Regional Coordinator – North West for Education and Employers Charity; supporting the delivery of our internationally recognised flagship career-related learning programme in schools. The programme is called Inspiring the Future and is known as Primary Futures in primary schools.

Through our programmes, we bring inspiring volunteers from the world of work into schools, helping children learn in a fun way about a wide range of future jobs and career pathways, broadening their horizons and raising their aspirations and attainment. School activity sits at the heart of our charity’s mission which is to: ‘ensure that every young person in our country, wherever they live, whatever their parents or carers’ circumstances, has the opportunity to meet a diverse range of volunteers to hear first-hand about jobs and the world of work’.

This important role will be part of a friendly and supportive ‘Schools Team’, and the post has responsibility for supporting the local northwest delivery of a key primary school focussed project for the charity, funded by the Westminster Foundation. Responsibilities include initiating, developing, and managing relationships with primary schools in Chester, Cheshire West and Northwest Lancashire.

The role will include working closely day to day with local teachers/ schools to organise and deliver an exciting range of virtual and face-to-face events and activities in their schools. The role will also require the postholder to initiate and build positive partnerships with local employers and organisations to recruit and engage more inspiring volunteers to support these activities in schools.

Remuneration: £26-28k per annum depending on experience

Additional Terms: We offer an excellent overall package with 30 days paid holiday, exclusive of Statutory Bank Holidays, plus a competitive pension scheme and a volunteering allowance of up to 5 days per annum – pro rata in accordance with the length of contract. Additional family friendly benefits, including enhancements to Statutory Payments.

Appointment Terms: Permanent and full time

Job Purpose:

The postholder will report to the experienced Senior Project Manager - Primary Futures and work closely with a friendly, supportive and experienced set of colleagues across the wider Inspiring the Future team. The successful appointee will be responsible for working closely with volunteers from the world of work and primary school staff – supporting the effective delivery of interactive career related learning activities aimed at primary school children. It is a fantastic opportunity to make a difference to children and young people, particularly in less advantaged areas, by helping to broaden their horizons and raise their aspirations.

This is a newly created role to support delivery of an exciting multi-year project, kindly funded by the Westminster Foundation as part of our Primary Futures programme. The postholder will draw upon our revolutionary online platform that helps connect schools with a huge range of diverse, inspirational volunteers that have registered with our charity and who come from a wide range of exciting sectors of the economy. You will have the chance to engage directly with primary school children by facilitating interactive virtual and in-person activities with volunteers. While experience of working in or with schools may be an advantage, it is not essential.

The role will be home based with regular travel to nominated primary schools within the allocated region and very occasional meetings at the charity’s office in central London. Working with schools, the successful candidate will be responsible for targets within their region, managing the relationship with schools and volunteers/ employers.

The role, will by its nature, involve extensive travel across the region with a primary focus on Chester and Cheshire West and a secondary focus on North West Lancashire. Therefore, access to a car/public transport is essential. Regular virtual meetings with the wider team and occasional face-to-face team meetings either in London or another convenient location will be a requirement. The Regional Coordinator will make effective daily use of our Customer Relationship Management system (based on Salesforce technology) to manage data and delivery. 

What we are looking for in a candidate:

We are seeking a driven, highly capable, and enthusiastic Regional Coordinator who can deliver engaging presentations to employers, children, and teachers; confidently manage relationships at varying levels; and work efficiently to support the achievement of key targets.  You will bring excellent communication, organisational, and administrative skills, along with experience in relationship management. If you are motivated, enjoy connecting with people, and want to make a real difference in schools, this role could be the perfect fit for you!

Education and Employers is a small charity of supportive and fun colleagues, working at a rapid pace to bring about change. This is a dynamic role for someone passionate about motivating and inspiring children and who relishes working with a range of stakeholders to create impactful activities.

The exact brief to be finalised with the successful candidate and the funder but the role will be expected to undertake the following key accountabilities:

Key Accountabilities:

We will look to finalise these with the successful candidate but the postholder will have a range of responsibilities, including but not limited to the following:

Relationship building – The job holder will need to build positive relationships

• Re-engage with primary schools who have previously worked with us under a forerunner project that was undertaken last year
• Identify and initiate relationships with new target schools across the identified regions of Chester, Cheshire West and Northwest Lancashire in relation to the Westminster Foundation project
• Develop and manage these school relationships over the lifetime of the project, coordinating their day-to-day engagement in our career related learning (CRL) sessions and deepening their connection to the charity’s work
• Organise virtual and face-to-face activities including school liaison, securing volunteers via the Inspiring the Future system and host on tech platforms (Zoom, MS Teams etc)
• Work with the Primary Futures Manager to build relationships and to capture and exchange good practice between schools and teaching professionals, from all areas involved in the project
• Build relationships with the charity’s partnerships team to ensure that contacts and volunteers from the wider work of the charity are harnessed to support the Westminster Foundation funded project where possible

Delivery – the job holder will need to present/facilitate sessions to local schools and stakeholders

• Plan and arrange all logistics for the events that the postholder will deliver directly with schools. These will be both virtual and in person delivered in school settings
• Facilitate interactive virtual and face-to-face activities to connect pupils with volunteers through themed sessions, Q&A or job guessing-game format.
• Support and host teacher training sessions, staff meetings and info webinars to promote Inspiring the Future and encourage engagement and independent usage of the platform.
• Identify and connect with local employers, engaging the support of their organisation and staff, to secure and encourage local volunteers to help deliver CRL activities within funded projects.

Resource development, technology, data and reporting – the jobholder will need to use our technology, gather impact data on our behalf, develop resources, and make improvement suggestions

• Track and report back to the Primary Futures Manager, delivery against agreed targets and impact. This could include gathering baseline and impact data like pupil/ teacher surveys, feedback quotes, and photos of our activities (permissions to be obtained from the schools).
• Use Salesforce CRM to support with data management, assisting with maintaining up to date records and supporting data cleansing as needed
• Support the development of educational resources for teachers and pupils that provide insight into the world of work and different sectors
• Other ad hoc administrative tasks to support successful delivery of the project whilst always having a positive focus on improvements and ‘how can we do things better’.
• Promote Education and Employers wider offer and programmes as appropriate across the wider North West region. This would include our pilot project with the Department for Culture, Media and Sport (DCMS) to inspire young people to consider future careers in local media

Person specification:

We are looking for someone with the following Skills/ Knowledge/ Expertise

Essential

• Minimum two years’ experience in a relationship management, school engagement, or school-based role. Other relevant experience will be considered if it demonstrates the candidate can undertake the accountabilities above
• Experience in successful relationship management – ability to engage confidently and sensitively with schools/colleges and employers and at a range of levels of seniority up to and including headteacher level
• Outstanding customer service and telephone manner, including handling large volumes of email enquiries and dealing with difficult situations politely and assertively
• Strong organisational and administrative skills including close attention to detail and effective time management
• Persuasive and confident communicator who is influential, and effective in presenting a concept both in person and on the phone.
• Good level of education, demonstrating capability in producing written content to a high standard.
• Demonstrable experience of managing a diverse workload; being able to prioritise work and working under pressure.
• Good working knowledge and practical application of Microsoft Office tools
• Willingness to travel either by car or public transport (‘Clean’ full driving license if preferred method of transport is driving)

Desirable

• Passion for supporting young people in realising their potential through harnessing skilled volunteers to engage in education
• Experience in virtual and in-person facilitation with children and young people
• Experience of project management and delivery
• Experience of client relationships management (CRM) databases, in particular Salesforce
• Experience of marketing to schools
• Experience of working in a small team
• Experience of working with volunteers
• Understanding of safeguarding, risk management and data protection
• Comfort and confidence in working with data to inform actions

Personal Attributes

• Commitment to uphold our charity’s five values - Inspiring, Inclusive, Innovative, Impactful, Integrity
• Flexible – responsive to changing operational context and new opportunities
• Team Player: working collaboratively and flexibly to achieve outcomes and is keen to add value to the organisation’s culture and ethos
• Able to undertake some occasional work in the evenings and at weekends, although this is not a regular or likely day-to-day requirement of the role

 

Application process

The Education and Employers Charity values having a diverse workforce.  We are committed to equality of opportunity and welcome applications from individuals from all backgrounds. We offer a range of inclusive employment and family friendly policies as well as flexible working arrangements in order to support staff from different backgrounds. 

The closing date for applications is 9am on Wednesday 4th February and interviews will take place at our London office on Wednesday 11th February. Please send a covering letter of no more than 2-3 sides of A4 setting out your interest in and suitability for the role against the job description and person specification, together with an up to date CV. Please include your name and the role applied for in the subject line of your e-mail. Thank you

*Please note, in your cover letter we have a strong preference for human-written content. We want to hear about you, your genuine interest in the role, and why from your experience, skills, and personality you feel you are a great fit for the role

We will only consider applications with both a CV and covering letter and applications will only be accepted from those with the right to work in the UK with a valid passport/visa. 

Thank you for taking the time to consider this role. We very much look forward to receiving your application!

The Charity is fully committed to safeguarding those in our care. We plan our recruitment processes to ensure effective timelines for any required vetting processes such as enhanced DBS, qualification, reference and identity checks. The Charity also ensures that each staff member is appropriately trained for their duties with a comprehensive induction process on commencement and regular CPD in areas like safeguarding. 

 

About the Education and Employers Charity

Education and Employers is an independent UK based charity launched in 2009 with the original vision of “providing children and young people with the inspiration, motivation, knowledge, skills and opportunities they need to help them achieve their potential”. Our current strategic plan and mission is available to read here. It aims to achieve this by working with schools, employers, the national bodies that represent them and a wide range of other partners including the government and third sector organisations. The charity also works with partners internationally – more details here.

The charity runs Inspiring the Future, a free service which uses innovative match-making technology to connect volunteers with state schools and colleges, quickly, simply and at scale. Schools can very easily search a massive database of willing volunteers, filter against a wide range of criteria – e.g. subject, sector, career route and send them a message. It enables young people, wherever they live, whichever school they attend, the opportunity to meet people from a wide range of backgrounds doing jobs from across the whole world of work.

Over 90,000 people have already volunteered in the UK - people from all levels: apprentices to CEOs and all sectors: apps designers to zoologists and over 85% of English secondary schools and 42% of primary schools have registered with us. People can volunteer from an hour a year in a local primary or secondary school to chat informally about their job and career route, take part in career speed networking session, give careers insights, provide mock interviews or feedback on CVs through to serving as a governor or trustee.  There is also the opportunity to link up with schools for workplace visits, job shadowing and mentoring.

Inspiring the Future operates on a technology platform kindly developed in partnership with Deloitte, Salesforce and Ordnance Survey. It allows the charity to run national campaigns and others focused on specific geographic areas or economic sectors such as engineering, science, health and arts and culture. The campaigns have secured high profile support across government, business and teacher associations and ongoing corporate partnerships including our lead corporate partner Bank of America.

In partnership with the National Association of Head Teachers the charity has developed a version for primary schools called Primary Futures and over 6,500 primaries have already signed up. To see a short clip on how it works please click here.  All campaigns run through Inspiring the Future share a common objective: to broaden young people’s horizons, raise their aspirations and show them the range of opportunities and careers routes e.g. apprenticeships and university open to them. Over 5 million interactions between young people and volunteers from the world of work have already taken place.

Since the Charity’s launch it has sought to understand what difference employer engagement in education makes to young people and the economy. It works with academics and researchers from around the world and its own research is regularly cited by government and international organisations like the OECD. The research, which has informed and influenced a range of government policies, shows that employer engagement helps improve social mobility, reduces the likelihood of young people becoming NEET (not in education, employment of training), increases the amount they earn in adult life, helps them make better informed career choices and leads to improvements in educational attainment.

About Us

Freeways and Freeways Trust are linked local charities that supports adults with learning disabilities.

Freeways is a highly regarded provider offering a range of social care support services and Freeways Trust owns and manages a portfolio of properties which support the work of Freeways. Both charities are passionate about helping people to become as independent as possible by supporting them to make choices, learn new skills, and make links with their local community.

We provide support for up to 115 people across North Somerset, Bristol and South Gloucestershire in accommodation based services and also individuals in their own homes and a small number of respite placements in South Gloucestershire.

We also run other types of services including community day services, building based day services, hydrotherapy and warm water sessions in our own hydrotherapy pool, support to become self-employed or look for employment, and support living.

The Role

Freeways is looking to recruit a Head of Finance who will   manage a small finance team.

This role is responsible for preparing the monthly management accounts and associated report for both charities: providing high quality financial insight, analysis and advice to support informed decision making.

The Head of Finance is also responsible for ensuring the efficiency, accuracy and compliance of the day-to-day financial activities (including accounts payable, accounts receivable and cashbooks) for both Freeways and Freeways Trust.

This includes responsibility for the integrity and ongoing development of the accounting and payroll systems, ensuring transactions are processed accurately and in a timely manner to enable the production of accurate financial information for the management of both charities. 

You will also deputise and work closely with the Finance Director playing a pivotal role in shaping the strategic direction of both Freeways and Freeways Trust, responsible for advising on financial strategies that align with the charities’ objectives.

About you

To succeed in this role you will:

• Be a qualified accountant with substantial financial and management accounting experience.
• Have excellent verbal and written communication skills and demonstrable experience of leading and engaging with finance and other corporate functions to develop a mature and rounded service.
•  Have an excellent understanding of financial and management accounting processes, financial reporting and audit planning as well as being adept at managing both your own and your team’s priorities.
• Be a strong leader able to communicate well with your peers and teams members and have resilience to adapt quickly to changing priorities and demands from internal and external stakeholders.
• Enjoy using technology to make processes simpler and more efficient.

In return for your hard work and dedication you will enjoy a wide variety of benefits including:

• 35 days (pro-rata) annual leave entitlement (including public holidays)
• Company sick pay
• Company pension scheme
• Life assurance cover of twice your annual salary (subject to rules of the scheme)
• Free parking on site
• Family-friendly/work-life balance policies
• Free DBS check every 3 years
• Occupational health provision
• Employee Assistance Programme – 24-hour access to a counselling and legal helpline

We are an equal opportunities employer and welcome applications from all backgrounds. This role is subject to an Enhanced DBS and Adult Barred List check.

Job Title: Head of Fundraising 

Reports to:   Deputy CEO

Location:  Contracted to Breaking Barrier’ office in London, Birmingham or Manchester, with some expectation of travel

Terms:      5 days per week (37.5 hours) but open to part-time (minimum 30 hours) and flexible working arrangements

Contract:   Permanent

Salary:  £55,000 - £60,000 (inclusive of London weighting)

Purpose of the Role 

The Head of Fundraising is a strategic leadership role within the Income and Engagement Directorate, with overall responsibility for the strategy, delivery and performance of Breaking Barriers’ high-value income portfolio. This includes corporate partnerships, trusts and foundations, statutory funding, and major gifts.

Breaking Barriers has grown into a national charity supporting over 1,300 refugees each year and raising c.£3m annually. Income from corporate partners and philanthropic funders has been central to this growth, with corporate partnerships integral to both income and the creation of meaningful employment outcomes for our refugee clients. As the organisation enters its next strategic phase, the priority is to develop national partnerships in line with a redesigned service model and build long-term resilience across high-value income streams.

Reporting to the Deputy CEO, the Head of Fundraising will translate organisational priorities into a clear income strategy that delivers resilience and long-term relationship-led partnerships.  They will lead and support a team of senior fundraisers, each with lead responsibility for a defined income stream, while maintaining personal involvement in a small number of priority, high-value relationships.

As a member of Breaking Barriers’ Joint Leadership Team, the post-holder will contribute to organisational leadership, culture and decision-making, and will help shape how we work with responsible businesses, funders and partners to advance refugee employment in the UK.

Key Responsibilities

1. Income generation and external partnerships

• Hold overall accountability for income delivery across corporate partnerships, trusts and foundations, statutory funding, and major gifts / high-net-worth individuals.

• Provide strategic oversight and direction to senior managers leading each income stream, ensuring coherence, prioritisation and strong performance across the portfolio.

• Maintain personal oversight of a small number of priority, high-value relationships, acting as senior sponsor and external representative where appropriate.

• Ensure a strong, diversified pipeline of prospective partners and donors aligned with organisational priorities.

• Champion excellent stewardship and supporter experience across all high-value relationships.

• Work closely with colleagues across the Directorate and the Joint Leadership Team to maximise cross-fundraising, partnership and engagement opportunities.

• Ensure that the voice, experience and dignity of refugees are meaningfully and ethically reflected in fundraising activity.

• Ensure accurate and consistent use of Salesforce for pipeline management, forecasting, reporting and analysis.

• Work closely with the Deputy CEO and Finance team on income forecasting, budgeting and financial planning.

• Ensure compliance with all relevant legal and regulatory requirements, including GDPR and the Fundraising Code of Practice.

2. Strategy and growth

• Working closely with the Deputy CEO, lead the development and delivery of an integrated Fundraising Strategy that supports organisational priorities, financial sustainability and long-term national partnerships.

• Translate strategy into clear priorities, plans and performance expectations across the fundraising portfolio.

• Drive income growth while strengthening long-term resilience across high-value income streams.

• Develop and deliver national and multi-year partnerships, particularly with corporate partners and major statutory funders, ensuring these relationships are strategically aligned, high-impact and mutually beneficial.

• Ensure fundraising propositions are compelling, evidence-led and clearly connected to Breaking Barriers’ impact, working closely with the Services Directorate to reflect operational reality and client need.

• Strengthen pipeline management, forecasting and scenario planning to support financial resilience and informed decision-making.

• Identify opportunities to deepen funder engagement beyond income, including learning partnerships, influence and profile-raising where appropriate.

• Monitor external trends and risks affecting high-value fundraising, adapting plans proactively in partnership with organisational leadership

3. Leadership and team management

• Provide inclusive, ambitious and supportive leadership to the Fundraising team, fostering a culture of high performance, collaboration and learning.

• Line manage 3 Senior Managers across Corporate Partnerships and Philanthropy, each with lead responsibility for a defined income stream.

• Set clear expectations, objectives and KPIs for senior managers, supporting them to balance strategic leadership with hands-on fundraising delivery.

• Ensure effective prioritisation, realistic workloads and joined-up ways of working across a complex fundraising portfolio.

• Lead on workforce planning, skills development and succession planning within the Fundraising function, in partnership with the Deputy CEO.

• Champion strong collaboration between fundraising and other directorates, particularly Services, Communications and Finance.

• Model Breaking Barriers’ values at all times, contributing to a welcoming, mission-led and entrepreneurial organisational culture.

• Actively contribute as a member of the Joint Leadership Team, supporting organisational leadership and decision-making beyond fundraising.

• Provide clear, accurate and timely reporting to the Deputy CEO, CEO and Board of Trustees, attending meetings as required.

Person Specification

Essential

• Significant experience leading high-value fundraising across multiple income streams, with a strong track record of income growth.

• Demonstrable success securing and stewarding 6- and 7-figure partnerships or donations from corporate partners, trusts/foundations, statutory funders and/or major donors.

• Proven ability to operate at both strategic and delivery levels, balancing leadership with selective frontline fundraising.

• Experience managing senior fundraisers or managers with responsibility for discrete income streams.

• Strong strategic, financial and analytical skills, including budgeting, forecasting, performance management and risk assessment.

• Excellent relationship-building, influencing and negotiation skills, with credibility at senior levels internally and externally.

• Ability to communicate complex ideas clearly and compellingly to a range of audiences, including trustees.

• Experience working effectively across an organisation and with senior leadership teams.

• Strong project management skills and ability to prioritise in a fast-paced environment.

• Sound knowledge of GDPR and the Charity Fundraising Code of Practice.

• Demonstrable interest in, and commitment to, refugee inclusion, employment or related social justice issues.

• A leadership style aligned with Breaking Barriers’ values: mission-led, welcoming, collaborative and entrepreneurial.

Desirable

• Experience integrating or restructuring fundraising teams or portfolios.

• Knowledge of trends in refugee sector funding, responsible business or social impact partnerships.

• Experience of statutory funding delivery and compliance.

• Event-based fundraising or donor cultivation experience.

Other considerations:

• Breaking Barriers is committed to protecting an adult’s right to live in safety, free from abuse and neglect and for their views, wishes and beliefs to be fully taken into account when deciding action. 

• We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of age, disability, gender reassignment, sex, sexual orientation, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. 

• Breaking Barriers particularly welcomes applicants with experience of seeking asylum and/or a refugee background. 

As a member of the Disability Confident Scheme, we are committed to offering an accessible recruitment process and guarantee an interview to all applicants with a disability who meet the minimum criteria for the role.

General Overview

FearFree delivers services across the Southwest for victims, children and perpetrators of domestic abuse, sexual violence and stalking, with the aim to break the cycle of abuse and support all to live free from fear. We provide trauma responsive support, and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.

The aim of the Interpersonal Trauma Response Service is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse.

You will work across a specified number of GP practices across North Devon, to offer support to health professionals working in practices, people who have experience of interpersonal trauma arising from sexual violence and abuse and/or domestic abuse, as well as a service for people at risk of perpetrating abuse.

You and the team will provide training to GP surgeries to improve identification, enquiry, and response for patients. You and your team will also support adults and children who have been impacted by interpersonal trauma with emotional and practical support, focusing on trauma stabilisation. The team will be responsible for facilitating timely access to further appropriate support services where needed.

FearFree is committed to flexible and hybrid working and this role will be a mix of home based and requiring travel to GP practices and for multi-agency meetings and other deliverables. Occasional travel to the FearFree office in Exeter and other locations will also be required.

This role may include evening and weekend work when required.

Key Responsibilities

• To provide specialist, individual and needs-led domestic abuse and sexual violence advocacy and support to patients who are or have experienced, who are referred from participating practices or self-refer, and to provide onward referrals where appropriate. 
• Provide direct assessment, casework support, advice, information, and advocacy through telephone contact, and/or meetings at the relevant practice. 
• Provide support to increase people’s personal safety, and that of any children, and inform them of their rights and options in terms of housing, legal and welfare rights.
• To provide signposting and onward referrals to patients.
• To provide ongoing specialist advice and support around Domestic Abuse (DA) and Sexual Violence (SV) to practice teams. 
• To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer. 
• To provide feedback on case outcomes to referring clinicians. 
• To collect and collate performance and monitoring data for reporting purposes. 
• Provide in-house training and refresher training for general practice teams on understanding, recognising, and responding to DA and SV. 
• Develop good working relationships and liaise with outside agencies where needed.
• Keep accurate records of all referrals received and of work done with or on behalf of service users. 
• Deliver DA and SV training to clinicians and non-clinical staff in participating general practices.
• Develop a good relationship with all general practice staff and work effectively as part of the practice team. 
• Contribute to monitoring and evaluation of the programme collecting required data and producing written reports as requested.

Application

To apply, please download the full job description/person specification along with the application and equality monitoring forms. Please send the completed application form and optional equality monitoring form direct to FearFree. 

There is no specific closing date for this role and this vacancy will close once a suitable candidate is found, so early applications are encouraged. 

For information about the processing of your personal data at FearFree, please visit our website. 

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued. 

A. Project Coordinator

We are looking for an experienced, dynamic and motivated Project Coordinator and Admin. Officer to implement a project entitled Tragedy to Legacy:  Preserving the Social Heritage of the Damilola Taylor Trust, working with young people to create:

· A digital archive featuring documents, photos, and materials from across the Trust’s journey.

· Record 15 oral histories with young people, mentors, community leaders, and others involved with the Trust over the  years

· Organise a public exhibition in South London, with an online version, showcasing the Trust’s story and legacy

B. Admin. Officer

· Provide a range of administrative support to enable the smooth functioning of the Trust’s programmes, management and governance for a period of three months.

Roles and responsibilities:

A. Project Coordinator:  Tragedy to Legacy: Preserving the Social Heritage of the Damilola Taylor Trust

· Produce a project delivery and evaluation plan to deliver objectives of the Tragedy to Legacy: Preserving the Social Heritage of the DTT project for approval of DTT trustees.

· Organise information sessions to promote the project and to recruit YP for the Youth Heritage Team (YHT)

· Engage the services of an Oral History facilitator

· Recruit participants with lived experience of DTT’s journey for oral history activities

· Organise Youth Heritage training workshops for the YHT

· Implement project tasks:

1. Establish project steering group; Organise YP to research and collect archival materials; monitor project delivery;

· 2. Direct YP to create oral history story board

· 3.  Support YP to prepare Oral History film shooting schedule

· 4.  Organise shooting of 15 oral histories

· 5. Curate digital archive and edit film footage

· 6. Finalise public exhibition design, liaise with Library/Schools and schedule Public Exhibition event

· 7. Launch digital archive, screen docu-film and launch Public Exhibition

· 8. Prepare project evaluation and impact report and close the project

You will ensure the highest standards of support and safeguarding during delivery of the project.

B.  Administration Officer -role and responsibilities

· Provide administrative support to Trustees and the executive management team and Youth Board

· Provide general administrative support across the Trust, including scheduling meetings, administering our Microsoft 365 system, helping to produce reports/ letters, managing emails, facilitating in-house communication, managing our records

· Manage enquiries to the Trust and respond to routine enquiries, ensuring that actions are followed up

Proactively manage our website day-to-day and post to our social media, consulting where necessary

Person specification -Specific experience or skill

KEY: (E) Essential (D) Desirable

A. Project Coordinator

· An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E )

· Demonstrable skills at building effective relationships with young people and professional organisations (E )

· Project management experience, preferably working with YP, using digital tools to archive documents, photos, and artefacts of an organisation’s work. (E )

· Strong influencing and motivational skills; the capacity to get the best out of YP and confidently deal with issues and challenges (E )

· Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (D)

· Self-directed, self-motivated with the ability to work on own initiative to plan and manage workload.  (E )

· Strong IT skills including experience of MS Office system

· Relevant experience of managing YP on community-based projects (E )

· Knowledge of the processes involved in designing, planning, shooting and editing film footage

        Experience of curating digital archives and editing films (E )

· Ability to be flexible, switch roles as required and be dynamic in approach

• Experience of organising own work effectively with limited supervision ( E )

• Experience providing administrative support (E ).

· Experience of working in a charity would be an advantage (E)

• Proficiency in Microsoft 365 including administering a system (E

•  An ability to gather, analyse and evaluate data and to prepare and present concise reports both orally and in writing

• Exceptional time and task management skills; calmness under pressure (E 

Knowledge, qualifications

· Knowledge of project management and good administrative practices (E)

· Knowledge of General Data Protection Regulations (E)

· An understanding of safeguarding of children, young people and vulnerable adults (E)

Personal qualities

· Commitment to own continuing personal and professional development

· Commitment to the vision, mission and values of DTT

· Flexibility

· Commitment to effective relationship building and collaboration

· Commitment to safeguarding and dedication to promoting the welfare of young people.

Public Affairs and Media Officer
£37,264 pa pro rata plus excellent benefits
London WC1 and home-based – hybrid working (minimum 40% in the office)
35 hours per week, full-time
Fixed Term Contract to 27 November 2026

The Royal College of Paediatrics and Child Health (RCPCH) is seeking a confident and proactive Public Affairs and Media Officer to join our Media and Public Affairs team at an exciting time for child health policy and advocacy.

This is a varied and high-impact role at the heart of our influencing work. You will help shape and deliver campaigns that call on decision-makers to strengthen the child health workforce and services, tackle child health inequalities across the UK, and protect children’s rights. You will support the College’s public affairs, campaigning and media activity; ensuring paediatricians’ voices are heard where they matter most.

As Public Affairs and Media Officer, you will monitor political and media developments, identify opportunities to influence parliamentarians and stakeholders, and provide high-quality briefings and communications content to support our advocacy priorities. You will work collaboratively across the College, including with colleagues in Scotland, Wales and Northern Ireland, to deliver coordinated, UK-wide influencing activity.

The role also includes supporting the day-to-day management of the RCPCH press office, drafting press materials, leading media monitoring, and contributing to social media and digital campaigning activity.

Key responsibilities include:

• Supporting the delivery of public affairs and influencing activity aligned to the College’s strategy
• Monitoring political and policy developments and identifying opportunities for engagement
• Preparing high-quality briefings for senior paediatricians and staff to support engagement with MPs, Peers and stakeholders
• Building and maintaining strong relationships with external partners, coalitions and key stakeholders
• Producing compelling content for newsletters, website, social media and e-campaigning platforms
• Coordinating cross-team collaboration to deliver integrated influencing campaigns
• Leading daily media monitoring and supporting press office activity, including drafting press releases
• Contributing to social media planning and acting as a social media champion within the team

Essential skills and experience:

• Degree or equivalent relevant professional experience
• Experience in public affairs, stakeholder engagement and/or campaigning
• Excellent written communication skills with the ability to tailor content for a range of audiences and channels
• Experience producing media and social media content
• Experience working collaboratively, including in coalitions or partnerships
• Strong project management and organisational skills

Desirable experience includes working in a press office, delivering social media campaigns, and formal project management training.

The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. 

The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well.

The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home.

The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment – we place a high priority on ensuring only those who do so are recruited to work for us. 

All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. 

Closing date: 15 February 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Director of Development

Contract: Permanent
Function/Team: Development
Location: London, UK
Hours: Full time, inclusive of breaks
Reporting to: CEO

Salary: £54,649 - £61,726

STOP THE TRAFFIK prevents vulnerable communities from being recruited, trafficked, and exploited. Our targeted prevention efforts disrupt the criminal business of human trafficking, making it too high-risk and low-profit to be viable.

As a core member of the Executive Team, the Director of Development will lead on organisational income generation and operational development. Working closely with the CEO, Presidents, this role will oversee all fundraising, partnerships, communications, and internal operations, ensuring STT is financially strong, strategically aligned, and operationally effective.

Leadership & Team Management

· Work closely with the CEO to deliver the organisation’s strategic plan, focusing on sustainable growth, financial health, and operational excellence.

· Work with the Presidents to grow funding and pro-bono support to scale organisational capacity for impact.

· Create and deliver a three-year development strategy, with a focus on diverse and sustainable income.

· Line manage and lead head of, manager, and project officer roles.

Fundraising & Partnerships

· Provide strategic advice to the Head of Development & Communications.

· Support on the management of our STT Prevention Ambassador Network, which should generate philanthropy and donation opportunities.

· Identify new strategic partnerships and funders to nurture, with a focus on growing our philanthropy stream.

· Oversee and grow income across trusts and foundations, philanthropy, individual giving, and corporate partnerships.

Finance

· Oversee financial strategy and operations, ensuring sound financial management withregular reporting to Senior Leadership and the Board of Trustees.

· Oversee budgeting and financial planning with support from manager roles and Oasis Charitable Trust.

Communications & Brand

· Oversee our brand and storytelling, ensuring a consistent, impactful voice across audiences.

· Support external representation of STOP THE TRAFFIK, including speaking engagements, donor presentations, and media opportunities.

Governance & Impact Measurement

· Support the CEO and Board of Trustees through accurate reporting and transparent communication on performance.

· Manage the Senior Leadership Team meetings ensuring alignment to strategy.

· Lead cross-organisational improvement projects to strengthen operational efficiency and impact measurement.

· Lead how we measure our prevention-focused impact, strengthening our theory of change, monitoring & evaluation processes, and overseeing our annual impact report with support from our Communications Managers.

Benefits:

· A friendly, supportive team environment.

· Opportunities to collaborate with global partners and experts.

· Autonomy to take initiative and propose process improvements.

· Access to a healthcare cash benefit scheme (including partner/children coverage).

· Corporate eye-care scheme.

· Life insurance.

· Non-contributory Group Personal Pension Scheme (7% employer contribution).

· 27 days annual leave plus 8 bank holidays (increasing to 33 days with service).

· Cycle to Work scheme.

· Season Ticket Loan.

· Option to switch 2 bank holidays to suit personal needs.

· Flexible working policy reflecting staff needs.

· In-house and external training opportunities.

Further details about STOP THE TRAFFIK can be found on our website.

If you have the relevant experience, are highly resourceful, adaptable, pro-active, and a critical thinker able to work in a fast-paced environment, please send a CV and brief cover letter (both as pdf format) that evidences your ability to be successful in this role.

Only applications sent via email will be considered to ensure an equitable review process. We will be reviewing applications and conducting interviews for this role on a rolling basis.

We cannot sponsor applicants at this time.

Registered Charity No. 1127321

We are recruiting for an Out of School Childcare Leader to join our Out of School Childcare team. The role is for a Fixed Term Contract until July 2026.

You will be responsible for leading and delivering a programme of Ofsted registered Breakfast and After School Clubs, offering a range of free play opportunities as well as structured programmes. The post holder will lead a team of playworkers and volunteers, to ensure that the service provided is of high quality and appropriate for the varying children who attend.

This role requires someone with Level 2/3 qualification in childcare, play work or equivalent or be willing to undertake this level of training upon employment.

You must have a minimum of 2 years’ experience of working in a childcare setting.

Working Hours: 25 hours per week, Monday-Friday 7.15am to 9am and 2.45pm to 6pm Term time only with optional role in holidays.

Applications can be considered as a mixture of a job share for doing Breakfast and After School Clubs or just doing Breakfast Club only or Afterschool Club only.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate. 

Key responsibilities:

·To lead the delivery of St Joseph’s Breakfast and After School Club. 

·To work with individual children to offer a range of free play opportunities, as well as a structured programme of social, play and leisure activities to the varying ages and needs of the children attending the service

·To build trusting relationships with parents and families, checking that we have the correct information about the children that attend and ensuring that children are collected by authorised people only.

·To ensure that parents and carers are kept informed of incidents/accidents or other issues relating to their children. 

·To work with the Out of School Childcare team to help promote the YMCA schemes so that attendance figures reach agreed targets in line with budgets. This includes sending weekly photos of children with the appropriate consent to the team. 

·To ensure that all practices within the setting adhere to the Safeguarding Children policy, as well as meeting OFSTED requirements, so that the service offered is of a safe and high standard. 

·To be responsible for the health and safety of children attending all sessions, including carrying out risk assessments and ensuring risk assessment checklists are completed daily. 

·To ensure that resources are well looked after, and to inform the OOSC Senior Coordinator if extra resources are required. 

·To ensure that appropriate care plans and risk assessments are carried out for children with additional needs and for those on the EYFS register.

·Where necessary, to administer First Aid for children who have had an accident, as well as medication for children with health issues, ensuring appropriate training has been completed beforehand. 

·To ensure that all children and young people are made to feel valued and enabled to develop and improve self-esteem self-confidence and positive experiences. 

·To lead a team of playworkers and volunteers, and to ensure that the service provided is of high quality and appropriate for the varying children who attend. 

·When the OSCC Senior Coordinator is not available, to act as the responsible person in charge of the setting. 

·To be flexible in order to meet the needs of service, including when required also working at other Y-Kids Afterschool clubs to help provide cover.

·Undertake any other duties and responsibilities reasonably requested by the OOSC Senior Coordinator and/or Childcare and children’s activities Senior Manager.

BENEFITS:

·Be part of a long-standing and well-respected charity

·Discounted childcare for permanent employees

·Gym membership and free access to all leisure facilities for permanent employees

·Eligibility for Blue Light Discount Retail Card

·Cycle to Work Scheme

·6.6 weeks annual leave which increases after 2 years continuous service

·Free access to our Employee Assistance Programme

·On site parking

Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.

Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.

An inclusive workplace We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.

Accessibility if you require assistance or have questions regarding the application process, please do contact us.

YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.

Hearing Dogs for Deaf People – Head of Acquisition
Location: Hybrid working with some travel to Hearing Dogs offices in either Buckinghamshire or East Yorkshire.
Salary: Circa £56,000 per annum.
Contract: Permanent, full-time hours. 

Hearing Dogs for Deaf People, whose mission is to build confidence, companionship and connection for people with hearing loss, is seeking a Head of Acquisition to lead and grow recruitment across individual giving, legacy and regular giving channels, as well as attracting new volunteers and service users.

Hearing Dogs for Deaf People has been creating life-changing partnerships between hearing dogs and deaf recipients since 1982. As well as acting as an ear to their partners and alerting them to sounds, the charity’s clever and expertly trained dogs help deaf people to live life with confidence and independence, whilst providing love, companionship and emotional support. This is coupled with the provision of emotional and practical support services for anyone with hearing loss.

Following a strategic review, the charity is now entering an exciting period of growth and expanding their Individual Giving programme within the Performance Marketing and Communications Directorate, to enable them to transform many more lives across the UK.

Playing a pivotal role in this transformation, the Head of Acquisition will drive sustainable income growth through innovative, data-driven acquisition campaigns targeting new supporters, donors, lottery players and legacy pledgers that deepen engagement and bring the charity’s brand story to life. The role will ensure that every acquisition activity clearly communicates the impact of Hearing Dogs’ work, connecting supporter action to life-changing outcomes for people who are deaf or have hearing loss. At the same time, the post-holder will be responsible for championing strategies to reach more people who can volunteer for, and benefit from, the charity’s vital services.

The ideal candidate will be a leader in supporter or customer acquisition in a not for profit or commercial environment, with a strong track record in delivering successful campaigns across multiple channels, including digital, face-to-face, direct marketing and fundraising products (eg lottery, legacy and regular giving). You will have experience in developing strategic investment cases and multi-year acquisition strategies, grounded in data insight and performance engagement. You will have also have a background in brand-led campaigns and communicating organisational impact to engage and convert audiences. Finally, you will have excellent communication and relationship management skills.

This is an exciting opportunity to help Hearing Dogs shape their future with the flexibility of hybrid working remotely and spending time at Hearing Dogs’ stunning offices, with friendly and passionate staff and their four-legged friends.

If you want to lead the pack and help deaf people live well with hearing loss Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 16th February, 9.00 am. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Housing Management Officer to play a pivotal role in our Housing Services in Ealing and Harrow, London. 

Sounds great, what will I be doing?

The Housing Management Officer plays a pivotal role in delivering high‑quality, end‑to‑end tenancy and property management across a diverse portfolio of 50–100 supported accommodation units. Working at the intersection of housing law, welfare systems, and resident wellbeing, the postholder ensures smooth tenancy sustainment, legal compliance, and strong financial performance. This includes leading on onboarding and exit processes, embedding a Psychologically Informed Environment (PIPE) approach, maintaining GDPR‑compliant records, and monitoring tenancy issues through internal reporting tools. The role also requires close collaboration with Registered Providers, Local Authorities, the DWP, and Housing Benefit teams to ensure seamless service delivery and regulatory compliance.

A key focus of the role is proactive income management, from rent and service charge collection to arrears prevention and recovery. The officer provides expert guidance on housing benefit, managing claims, appeals, and overpayments while overseeing invoicing and financial reconciliation with external agencies. Alongside this, they coordinate timely repairs and maintenance, ensuring issues are escalated and resolved efficiently while keeping residents and support teams fully informed. This is a dynamic, hands‑on position for someone who thrives on responsibility, partnership working, and making a meaningful impact on tenancy stability and resident experience.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

To apply for this role, you'll need solid experience in rent collection and arrears recovery, along with a good working knowledge of the pre‑action protocol. You should be confident handling welfare benefit claims and navigating DWP and Housing Benefit systems. Experience supporting vulnerable people is essential; whether that's individuals dealing with mental health challenges, homelessness, or domestic abuse, we're looking for someone who has worked closely with local authorities, support workers, and other partner agencies, and who understands the day‑to‑day realities of tenancy and housing management.

You'll need strong IT skills, accuracy in maintaining electronic records, and the ability to communicate clearly in writing and in person. Being comfortable analysing financial information is important, as is the ability to build positive relationships with residents and colleagues. This role suits someone who is empathetic, organised, self‑motivated, and able to work independently while taking responsibility for their decisions. You'll also need to be able to travel between accommodation sites and meet residents face‑to‑face as part of your day‑to‑day work. The role is hybrid with travel required 3 days a week across Ealing and Harrow and two days working remotely. Occasional travel to our Head Office in Aldgate will also be required.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.