213 Advice centre manager jobs

What you'll be doing

As a Crisis Support Worker, you will be a key part of helping people overcome some of the most difficult challenges in their lives. Working directly with adults experiencing a range of complex issues, you will provide practical support, advocacy and guidance, helping them move from crisis towards greater stability and independence.

Your responsibilities will include:

• Providing compassionate support, advice and advocacy to individuals experiencing crisis situations.
• Helping people navigate challenges such as homelessness, housing difficulties, debt, benefit issues and digital exclusion.
• Liaising with local authorities, housing providers and other statutory organisations through phone, email and direct advocacy.
• Connecting individuals with appropriate services both within Oasis and across the wider community.
• Building trusting relationships and helping people identify practical solutions to immediate and longer-term challenges.
• Responding calmly and professionally to difficult or sensitive situations, offering reassurance and support.
• Creating a safe, welcoming and respectful environment where everyone is treated with dignity.
• Living out and modelling the values of Oasis in every interaction.
• Working collaboratively with colleagues and supporting the wider team when needed.

About the Royal School for the Blind Charity

The Royal School for the Blind Charity Liverpool is a charity that runs both a School for young people aged 2-19 years old and an adult day service for young adults over the age of 19 with vision impairment, sensory, or additional needs. Although our funding comes from a variety of sources, we are starting to fundraise to support our income and make our work more sustainable for the future. Income generated will support the development of our pupils and young adults, prepare them for the opportunities, responsibilities and experiences of adult life and encourage their independence, communication and mobility. 

Why this role matters

We have ambitious plans for the future including building a new Centre to provide opportunities for therapies and independent growth for young people, and we know that developing sustainable voluntary income will be critical to achieving them. That's why we're investing in fundraising and creating this new role. As our first Development Manager, you'll have the opportunity to build our fundraising approach from the ground up, developing new relationships with individuals, businesses, communities and charitable funders and helping us tell the story of our work to new audiences.

Role Overview and Application Process

Job Title: Charity Development Manager

Hours: Full Time (37 hours per week)

Location: This role can be either office-based at the Royal School for the Blind Charity, or hybrid. 

Responsible to: Charity Leadership Group and managed by Head of Central Services

Pay Scale: £35k - £40k, depending on experience (NJC 26-30)

Term: Two-year fixed term in the first instance, with the ambition to establish fundraising as a sustainable long-term function within the charity.

This is a rare opportunity to build and shape a new fundraising operation from the ground up, playing a pivotal role in the long-term growth and sustainability of the Royal School for the Blind Charity. As the function develops, there will be scope to expand its reach and impact, offering excellent potential for career progression.

The Charity Development Manager will lead efforts to secure vital income that underpins the charity’s vision and purpose, driving support through donor engagement, targeted campaigns, and strategic fundraising initiatives. Our long-term ambition is to build a diversified fundraising programme capable of generating approximately £400,000 annually. This role will be instrumental in developing and delivering a growing, high-performing fundraising portfolio.

We are looking for an experienced fundraising professional who can design and deliver a robust, evidence-based fundraising strategy. This will involve gaining a deep understanding of the charity’s mission, stakeholders, and audiences, as well as the broader funding landscape, creating a diversified and effective approach that maximizes income and long-term sustainability. This is an exciting time for the Charity as we become much more outward-looking. Alongside our existing work, we have begun a capital building project to enhance our resources. When completed, the new Rushton Centre will house facilities which are open to the public, including a hydrotherapy pool and a café. At the heart of this is a wish to make the Royal School for the Blind Charity part of the fabric of the City.

In this new post we are looking for someone who can help open up our work to the wider public: the role is well suited to an experienced fundraiser looking for autonomy and the opportunity to help shape the next chapter in the charity’s history.

Although this is a new standalone fundraising role, you won't be building the function in isolation. The post sits within a well-established and supportive team and will be strategically led by the Charity Leadership group and Board of Trustees. In addition, you will have access to colleagues across our services to help bring our impact to life, and support to develop campaigns and engage new audiences. Alongside this, the Charity is currently fundraising for a capital project for a significant new building to resource our activities and reach out into the wider community. Whilst this is a separate project, in the future there will be exciting opportunities to link the new building into the core fundraising strategy.

For full roles and responsibilities please see the application pack.

Applications close: 9am on Wednesday 21st October

Shortlisting: Thursday 22nd October

Interviews: Wednesday 4th November

Preferred start date: January 2027 (or as soon as possible)

Safeguarding

The Charity considers safeguarding as its highest priority and fosters an active safeguarding culture. The post will be subject to a range of pre-employment checks, including collection of 3 references, online checks and an Enhanced Disclosure and Barring Service check. 

We are recruiting for two Information and Advice Adviser vacancies.
One post is 21 hours (3 days) per week and the other is 28 hours (4 days) per week. Applicants should indicate their preferred working pattern in their application. 

Age UK Kensington and Chelsea is seeking motivated and compassionate Information and Advice Advisers to join our dedicated team. Our Information and Advice service provides high-quality, rights-based information, advice and advocacy to older people across the borough, helping them navigate issues relating to welfare benefits, social care, housing, and other areas that affect their wellbeing and independence.

As an Information and Advice Adviser, you will manage your own caseload, providing person-centred support through a variety of channels including face-to-face appointments, home visits, telephone, email and digital platforms. You will work closely with colleagues, volunteers, statutory services and community partners to ensure older people receive accurate information, practical assistance and tailored support to access their rights and entitlements. This is a rewarding opportunity to make a real difference to the lives of older people, helping them overcome challenges, achieve positive outcomes and remain connected to their communities.

The successful candidate will be highly organised, able to work independently, and committed to delivering excellent customer service. You will also play an important role in promoting the service, maintaining high-quality records, supporting volunteers, and contributing to the wider work of Age UK Kensington and Chelsea to improve the lives of older people throughout the borough.

We will be interviewing as we receive applicants, please don't hold off applying!

Due to the volume of applications, we will not be able to respond to unsuccessful candidates.

Are you an empathetic leader with IAA Level 2 Asylum and Protection and Immigration accreditation, dedicated to empowering young refugees as they rebuild their lives in the UK? Join our passionate team in Streatham Hill to lead frontline delivery caseworkers, supervise complex casework, and champion holistic support for young unaccompanied asylum seeking youth and refugees from the Horn of Africa (aged 14-25).

About the Role

We are seeking an experienced and values-driven Casework Manager (£41,400) to lead our dedicated frontline team in Streatham Hill, with hybrid working available. In this pivotal role, you will balance technical casework supervision with compassionate people management—ensuring young asylum seekers and refugees receive high-quality advocacy, advice, and trauma-informed support.

As our Casework Manager, you will manage workload allocation across caseworkers, and maintain rigorous standards across all casework. You will also provide line management, support staff development, and track outcome data to compile clear reports for funders and management. You will take an active role in advocacy and campaigning work to drive policy change in line with DYP’s constitution.

Key Responsibilities

• Technical Supervision & Casework: Lead and safely oversee complex legal and advocacy casework, ensuring service delivery aligns with active OISC Level 2 requirements.

• Team Leadership & Development: Provide high-quality line management, regular casework supervision, and professional development support to a team of dedicated caseworkers.

• Service Quality & Compliance: Monitor workload capacity, ensure data accuracy on CRM databases (e.g., Salesforce), and uphold strict data protection and confidentiality standards.

• Safeguarding: Maintain robust child and young adult safeguarding protocols across all activities up to the age of 25.

• Reporting: Compile impact and activity reports for internal management, trustees, and funders.

What We Are Looking For

• Active IAA Level 2 Accreditation in Asylum and Protection and Immigration.

• At least two years’ proven experience delivering casework, advice, and advocacy to vulnerable young refugees or asylum seekers.

• Demonstrated ability to manage team workloads, track outcomes, and handle operational HR procedures with support from DYP management.

• Deep knowledge of UK immigration policy, social care systems, and the specific challenges faced by unaccompanied asylum-seeking children and young adults.

• Excellent communication skills, high empathy, and a strong commitment to maintaining healthy professional boundaries.

Why Join Us? In return, we offer a supportive, collaborative environment where your expertise directly shapes the lives of young people settling in the UK. We offer £41,400 per annum and dedicated support for your ongoing professional development.

The role

The People Operations Manager will be responsible for developing and embedding effective people, operational and organisational practices across The Carers’ Centre. The role will combine strong HR practice with a practical understanding of how the organisation operates, ensuring that managers have the tools, processes, guidance and confidence they need to lead effectively.

A key focus of the role will be developing clear and consistent ways of working, including policies, procedures, standard operating procedures and management guidance, and supporting managers to embed these in day-to-day practice.

About you

You are an experienced people and operations professional who enjoys making organisations work better. You have or are working towards completing your CIPD level 5 qualification. You combine strong HR knowledge with practical operational judgement and are confident turning policies, requirements and ideas into clear processes that people can use. You are organised, proactive and confident building positive relationships with managers, staff and external partners.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers, from as young as 5 years old. We enable our community to maintain and improve their health and wellbeing, stay in control of their caring role and connect with others in a similar position. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references. We are committed to providing services that embrace diversity and promote equality of opportunity.

Why join us?

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which come with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· By joining The Carers’ Centre, you’ll be part of strong and dedicated team, where collaboration and support is at the heart. We’re all in this to make the world a little better.

· As a small but powerful local charity, we rely on digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay and 25 days annual leave plus bank holidays and an additional wellbeing day as well as discounts through an employee discount scheme. In addition, you will also get an additional day of annual leave each year, for 5 years.

Key responsibilities

Human Resources

· Work with the Senior Management Team and People Sub Group in the development and implementation of a People Strategy.

· Ensure staff and volunteers receive relevant and timely training in line with organisational plans and commissioned contracts.

· Lead on supporting day-to-day performance management throughout the whole employment lifecycle.

· Be the first point of contact for HR queries from staff and managers.

· Monitor, report and respond to changing wellbeing needs of staff and volunteers.

· Serve as a point of contact between the charity and Stone King (or similar HR legal advice), Occupational Health, Access to Work and SafeHR.

Line Management

· Manages the administration and volunteer officers to help them maximise their potential and effectiveness.

· Provide guidance and clarity around priorities and goals, ensuring work plans are achieved.

Compliance

· Work with the Deputy CEO to ensure the charity is legally compliant in relation to all aspects of employment, equality and health and safety legislation.

· Ensure that policies and procedures are developed, maintained, and applied across the organisation.

· Provide guidance and support to staff to maintain compliance.

· Help the Health and safety lead to ensure risk assessments are up to date and ensure relevant actions are taken to mitigate risks for our premises and services.

· Work with the Data Protection Lead to ensure the charity’s day-to-day compliance with Data Protection policies and procedures.

Operational Practice

· Develop, document and embed effective organisational processes and ways of working, working with managers to ensure they are practical and consistently applied.

· Develop and maintain Standard Operating Procedures (SOPs), guidance and templates for key organisational processes.

· Identify opportunities to improve efficiency, consistency and quality, making practical recommendations to the Deputy CEO.

· Support the implementation of organisational changes and new ways of working, ensuring that managers and staff understand their responsibilities.

· Build managers’ confidence and capability through practical advice, coaching and training on people management and organisational processes.

· Develop and deliver guidance or training for managers where common issues, new processes or changes in practice are identified.

Administration

· Oversight of the charity admin function.

· Maintain HR records using Safe HR.

· Process DBS checks.

· Provide HR KPI’s to the Deputy CEO on a monthly basis.

· Working with the CEO and Deputy CEO to undertake quality assurance assessments as agreed in the organisational plan.

· Provide admin support to the People Sub-Group.

Finance

· Work within agreed budgets.

· Contribute towards funding applications as appropriate for the role and provide relevant feedback for funders.

General

· Stay informed and regularly raise staff awareness of changes in employment legislation and Health and Safety 

· Adhere to the Carers’ Charter.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Ensure that you adopt good practice within the Carers Trust network.

· Ensure that you work within The Carers’ Centre policy framework.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 150 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We provide excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible. 

The Deputy Fitness Centre Manager is a role that is largely based on site (80:20 split) and the post holder will work a minimum of 14 hours per week at front of house, leading delivery. Shift patterns and start times will be dependent on the needs of the business. This will mean occasions when late, early and weekend work will be required. Shift location will vary between our sites. Provided staffing needs are met, the role holder will be able to work from home one day per week. They will utilise customer feedback and insight on our target market, to optimise our service.

The Deputy Fitness Centre Manager is responsible for maximising the number of students using TeamUCL Gyms and ensuring all members have an excellent user experience. They have oversight for the holistic member journey including promotion, joining, induction and retention. Ensuring both the digital and in-person experience exceeds member expectations. They will have autonomy to be agile and responsive to member needs, adapting the customer journey to the changing needs.

Working within the aims, policies, and principles of the Citizens Advice Service, the MaPS-funded Community Debt Caseworker will provide specialist debt advice and casework support to clients experiencing financial difficulty and problem debt.

The postholder will deliver holistic, person-centred advice across a range of channels including face-to-face, telephone, video conferencing, email, outreach settings, and community locations across Hertfordshire, ensuring services remain accessible, inclusive, and responsive to client needs, vulnerability, and complexity.

The role requires the delivery of high-quality debt advice in accordance with Money and Pensions Service (MaPS) quality standards, Citizens Advice membership requirements, and the Debt Advice Quality Framework.

Debt Advice and Casework

• Provide specialist casework covering the full range of debt advice and debt solutions, ensuring all advice meets MaPS and Citizens Advice quality standards.
• Manage a caseload of clients with complex debt issues, including priority and non-priority debts, insolvency options, enforcement action, and financial hardship.
• Conduct detailed client assessments, including identifying emergencies, vulnerability, safeguarding concerns, and barriers to accessing services.
• Deliver debt advice through a range of channels including face-to-face appointments, telephone, video call, email, outreach sessions, and home visits where appropriate.
• Carry out Standard Financial Statement (SFS) budgeting, debt prioritisation, affordability assessments, and referral to appropriate debt remedies.
• Prepare financial statements, debt assessments, income and expenditure calculations, and supporting documentation.
• Act on behalf of clients through negotiation with creditors, enforcement agencies, utility providers, landlords, and statutory bodies.
• Prepare and present cases to statutory bodies, tribunals, courts, and insolvency services where appropriate, including Debt Relief Orders (DROs), bankruptcy applications, Breathing Space applications, and other formal debt remedies.
• Deliver holistic debt and financial capability advice, including budgeting, money management, financial resilience, and maximising income.
• Ensure income maximisation through welfare benefit entitlement checks, grants, charitable support, discretionary schemes, and other financial assistance.
• Assist clients with related issues integral to their debt case, including welfare benefits, housing, energy debt, employment, and financial exclusion, making referrals where appropriate.
• Provide tailored support to clients experiencing vulnerability, mental health issues, digital exclusion, language barriers, or crisis situations.
• Empower clients to make informed decisions and support them to improve long-term financial wellbeing and independence.
• Offer access to holistic services and onward referrals for non-debt issues to ensure comprehensive client support.
• Travel across Hertfordshire to deliver community-based outreach and face-to-face support where necessary.

Administration and Quality

• Use IT systems for case recording, statistical monitoring, reporting, and document production.
• Maintain accurate, comprehensive, and up-to-date case records in line with MaPS, Citizens Advice, GDPR, and organisational requirements.
• Ensure all casework complies with Citizens Advice quality standards, organisational procedures, safeguarding policies, and the Advice Quality Standard.
• Monitor progress of cases and ensure timely follow-up, review, and closure in accordance with service requirements.
• Contribute to achieving service targets, contractual requirements, key performance indicators (KPIs), and quality standards.
• Utilise digital systems, internal tools, and emerging technologies to support effective case management and service delivery.
• Participate in service audits, peer reviews, and quality assurance processes.
• Follow all relevant policies and procedures and undertake required training.

Research and Campaigns

• Assist with research and campaigns activity by providing anonymised client information and feedback on local debt trends and emerging issues.
• Record statistical information on client numbers, demographics, outcomes, and case types, providing reports, case studies, and analysis as required.
• Identify trends affecting local communities including financial exclusion, energy debt, cost of living pressures, and access to financial support.
• Raise awareness of local and national issues relevant to debt, poverty, financial capability, and social inclusion.
• Contribute to continuous improvement and service development initiatives.

Partnership Working and Public Relations

• Maintain effective liaison with statutory and non-statutory agencies, creditors, local authorities, housing providers, support organisations, and community partners.
• Represent the service at partnership meetings, outreach events, forums, and external bodies as appropriate.
• Work collaboratively with colleagues, volunteers, and partner agencies to ensure joined-up support for clients.
• Contribute positively to team learning, mentoring, knowledge sharing, and service improvement activities.

Professional Development

• Keep up to date with legislation, policy, and best practice relating to debt, welfare benefits, housing, consumer issues, and financial capability.
• Undertake mandatory MaPS and Citizens Advice training, including DRO, Breathing Space, safeguarding, vulnerability, and data protection training.
• Maintain MaPS-accredited advice standards and continuous professional development.
• Attend internal and external meetings, supervision sessions, development activities, and team meetings as required.
• Engage positively with feedback, reflective practice, and continuous improvement.

Other Duties

• Carry out any other duties required to ensure effective service delivery.
• Demonstrate commitment to the aims, principles, and equality, diversity, and inclusion policies of the Citizens Advice Service.
• Follow health and safety procedures and share responsibility for own safety and that of colleagues.
• Promote an inclusive and accessible service for all clients, respecting diversity and individual circumstances.

Could you make a difference for Carers in Wandsworth? 

We are currently offering a rewarding opportunity for a motivated and proactive self-starter to join our friendly and dynamic team and organisation. 

Benefits of working for Wandsworth Carers’ Centre:  

Friendly team and working environment, hybrid working on completion of induction period with a minimum 60% office based. 

Annual leave starts at 31 days increasing to 36 days plus bank and public holidays, contributory company pension, ongoing training and development opportunities and an employee assistance program. 

Our Charity:  

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caringroles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more. In short, we are the Carer's friend and advocate,often helping Carers through difficulttimes. 

Dementia Carers Support and Development Coordinator  

Salary: £33,803.52. per annum (inc. Inner London Weighting) 

Full time (35 hours per week) 

The role: 

This role involves one to one support for unpaid Carers of people with dementia, providing information, guidance, and advocacy, developing, and delivering dementia training for Carers and facilitating peer support groups. This role also includes coordinating and delivering a monthly Dementia Cafe for people with dementia and their Carers, including supervision of the Cafe volunteers and sessional workers, as well as supervising a Carers Support and Development Worker. 

Skills and experience: 

The successful applicant will have outstanding organisational and communication skills, be confident delivering training and outreach. They will be able to manage conflicting demands with tight deadlines, be a key team player and committed to working with Carers and volunteers. 

They will have excellent IT skills and be able to adapt to providing services both face to face and via virtual platforms, whilst maintaining a consistent service for Carers.

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

To apply: 

Please submit a cv and a comprehensive cover letter detailing how your experience, skills, and qualifications align with the requirements of the role as set out in the person specification 

Closing date for applications: Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible. 

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

Debt & Welfare Benefit Advisers

Salary: £30,000 pa (review after 6-months)

35 hours per week, 25 days A/L + contributory pension scheme

Birmingham Settlement is looking to build its Money Advice Team and has several vacancies for experienced Debt & Welfare Benefit Advisers.

As an experienced Adviser you will already have a background in providing effective, high-quality debt and welfare benefits advice to a wide range of clients in differing circumstances.

Based at one of our offices in Ladywood, Kingstanding, or Newtown, and with outreach work in other areas of the city we are looking for Advisers with drive, enthusiasm and a proactive approach to support our clients to get the outcomes they need. You will be adaptable, solution focused and possess excellent communication skills along with a flexible approach and ability to manage your own workload.

You will be joining a long established and professional Money Advice Team providing specialist advice with a holistic approach that covers all areas of debt and welfare benefit along with financial literacy training to build and continually improve money management and financial capability.

Our Money Advice Team sits within the overall Settlement which provides a wide range of community support services covering all ages and aspects of need, please see our website.

This is a great opportunity to join a progressive charity making a real difference to people’s lives.

 For an informal discussion about the role call Theresa Gniadkowski

This is an active recruitment; early applications are encouraged

For an application pack visit our website or email us or write to Human Resources, Birmingham Settlement Sports & Community Centre, 600 Kingstanding Road, Kingstanding, Birmingham, B44 9SH

Closing date for applications: Tuesday 6th October 2026

Interviews: To be confirmed

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

📝 Contract: Permanent, 37.5 hours per week, Monday to Friday | Centre operating hours 8:00am–4:00pm
🚗 Travel to regional sites required (travel reimbursed and free parking available)

Are you an experienced Registered Nurse or Midwife leader looking for an opportunity to influence clinical excellence, develop high-performing teams and make a meaningful impact on patient care? At MSI UK, we're looking for a passionate and inspiring Clinical Services Matron to lead our established clinical team in Oxford and support service delivery across Reading and Chesham.

This is a unique opportunity to join a well-supported, values-driven organisation where you'll play a pivotal role in shaping clinical standards, enhancing client experience, and driving a culture of continuous improvement. If you're looking for a leadership role that combines strategic influence, operational collaboration and hands-on clinical leadership, we'd love to hear from you.

Why This Role Stands Out

As Clinical Services Matron, you'll be joining a mature and established service with a strong clinical infrastructure already in place. You'll be supported by experienced clinical leaders, including Clinical Team Leaders, Professional Development and Safeguarding Leads, enabling you to focus on what you do best: developing people, improving services and delivering exceptional care.

What We're Looking For

Essential

• Registered Nurse or Midwife with current NMC Adult registration
• Previous people management and clinical leadership experience
• Strong understanding of clinical governance, quality and patient safety
• Experience leading and developing healthcare teams
• Excellent stakeholder engagement and relationship-building skills
• Ability to travel regularly between Oxford, Reading and Chesham

Develop Your Leadership Career

Whether you're already working in a Matron role or looking to step into a broader leadership position, you'll have access to ongoing development opportunities, leadership support and the chance to contribute to strategic service improvements across the region.

How can MSI UK benefit you?

We offer a supportive, values-driven environment where your contribution is recognised and rewarded:

💰 Financial & Rewards: Aviva pension (up to 5% employer contribution), Blue Light Card discounts (4,000+ perks), Cycle to Work scheme, season ticket loan, and long-service recognition rewards.

🧘 Wellbeing & Work–Life Balance: Opportunity to buy and sell annual leave, 24/7 GP access and EAP via Westfield Health, an extra day off for your birthday, accredited Mental Health First Aiders, family-friendly policies and a national employee recognition programme.

📈 Learning & Career Development: Clear career pathways, paid training and development, accredited apprenticeships, and learning agreements to support your professional growth.

• Job title: Registered Manager (Internal job title: Operations Manager)
• Location:  Argyll and Bute, West of Scotland
• Contract: Permanent
• Salary: £49,142.17
• Hours: Full-time (37.5 hours per week)  
• Transport requirements: Full UK driving licence and access to a car/vehicle.
• Qualifications: At least SCQF Level 9 health and social care and Level 10 leadership and management, or a Registered Managers Award - or working towards

Be the Inspiration Behind Great Teams
Lead. Influence. Transform.

At Affinity Trust, we support people with learning disabilities, autism, mental health, physical disabilities, and other complex needs to live their lives as independently as possible.

This is an exciting leadership opportunity to lead and develop a team of managers across a variety of locations. You will oversee supported living, and outreach locations, helping to ensure people receive high-quality, person-centred support that reflects their individual goals, strengths, and aspirations.

The people we support are at the heart of everything we do, and this role offers a real opportunity to make a positive difference in their lives and communities.

As the Registered Manager, you will be working closely with the Divisional Director, support teams, and local authorities, to shape and grow our locations across the west of Scotland. Join us and play a key role in supporting people to live their lives their way.

What You'll Bring
To succeed in this role, you'll be a passionate and values-driven leader who can:

• Deliver safe, high-quality, person-centred support across multiple services
• Lead with compassion and integrity, creating a culture where people feel valued, respected, and empowered
• Inspire and develop strong leadership teams, keeping the people we support at the centre of every decision
• Champion choice, independence, and positive outcomes
• Drive service quality, performance, and continuous improvement
• Manage budgets effectively and ensure financial sustainability
• Ensure compliance with all regulatory and quality standards
• Participate in the on-call rota as the Registered Manager across your services
• Build and maintain strong relationships with people we support, families, colleagues, commissioners, and professional partners

Our Values

We work together | We have courage | We give our best | People are at the heart of everything we do

We're Looking for Someone Who Is:

• An inspiring leader who brings out the best in others
• Skilled at managing operations while staying true to their values
• Passionate about coaching, developing, and empowering teams
• A confident change leader who embraces opportunities to improve and innovate
• Calm, resilient, and solutions-focused when faced with challenges
• Hands-on, approachable, and visible in their leadership style
• Committed to delivering outstanding support and achieving positive outcomes

We’re waiting to hear from you

Ready to Make a Difference?
This is more than a management role. It's an opportunity to shape services, develop future leaders, and make a genuine impact on the lives of the people we support every day.

If you're ready to lead with purpose, inspire others, and help build great services, we'd love to hear from you.

Apply today and be part of something meaningful.

Benefits That Work for You
Choose from a range of benefits designed to support your wellbeing, finances, and lifestyle:

• Wagestream: Access your pay as you earn it, plus coaching, vouchers, discounts, and cashback
• Blue Light Card: We’ll cover your membership for discounts at shops and restaurants
• Simplyhealth: Fully funded health plans with 24/7 GP access and cash back on prescriptions, dental, opticians, and more
• Buy & Sell Annual Leave: Flexible leave options twice a year.
• Pension & Life Assurance: Automatic enrolment in our Scottish Widows pension and Life Assurance schemes.

We’re committed to being Disability Confident and we guarantee to interview all applicants with a disability who meet the minimum criteria for the vacancy.

Please note that we are actively shortlisting candidates throughout the duration of the advert, interviews will be held as soon as possible and we will make an offer immediately if we find the right candidate. Apply without delay!

Job description

Clinical Services Manager

Location: Finsbury Park, London, with limited travel outside London
Hours: 21 hours per week, with occasional out-of-hours work
Salary: £40,800 pro rata (21 hours per week)
Contract: Permanent
Reporting to: Director of Clinical Services

Is this role for you?

icap is looking for an experienced and committed Clinical Services Manager to join our team.

This is an opportunity for an experienced clinician with strong clinical management and people-management skills to deliver high-quality, accessible therapy to culturally sensitive services.

You will ensure clients receive a high-quality service from referral through to allocation and ongoing therapy.

You will be a senior clinical resource within the organisation, providing clinical consultation and guidance, particularly around risk and safeguarding.

Key responsibilities:

• Provide clinical leadership and management 
• Oversee the client journey
• Provide senior clinical advice and consultation
• Support and develop our clinical teams

We are looking for:

• Full professional membership, registration and accreditation with UKCP, BPS, BPC, BACP or equivalent.
• At least five years’ post-qualification therapeutic experience with adults who have experienced childhood trauma.
• Experience of, and commitment to, working across different cultural contexts
• Working knowledge of CORE or similar
• Excellent communication, interpersonal and people-management skills.
• The ability to work independently and as part of a collaborative team.
• Up to date with legislation, safeguarding and clinical governance requirements.
• An understanding of Irish history, culture, identity and the experiences of Irish communities.

Desirable

Training in additional therapeutic approaches such as Sensorimotor Psychotherapy, Somatic Experiencing, IFT, EMDR or Integrative Counselling.

For more info:

Please see the attached full Job Description and Person Specification, we would love to hear from you.

Benefits of working with ICAP:

• Generous annual leave plus bank holidays
• Employee Assistance Programme (GP, counselling, finance etc.)
• In role training
• Supervision (external)
• Pension auto enrolment
• Free eye tests

Clinical Services Manager | Clinical Management | Clinical Services | Therapy Services | Clinical Governance | Trauma-Informed Practice | Service Development | Mental Health

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements of the role Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills 

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

Please see the job description and person specification for the full list of requirements and specifications.

Our Charity: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.In short, we are the Carer's friend and advocate, often helping Carers through difficult times.

Benefits of working for Wandsworth Carers’ Centre: 

• Hybrid on completion of the induction period with a minimum 60% office based. 

• Friendly team and working environment 

• Annual leave starts at 31 days increasing to 36 days plus bank holidays

• Contributory company pension, 

• Ongoing training and development opportunities

• Employee assistance program. 

If you're committed to working in the voluntary sector and want to be part of a diverse team that makes a real difference to people’s lives, this role is for you! 

Wandsworth Carers’ Centre is an inclusive employer, committed to the continued development of a diverse workforce. 

Operational Manager – Supported Housing

We are seeking an experienced Operational Manager to lead a supported housing service for people experiencing homelessness and complex support needs.

Position: Operational Manager 
Location: Brighton
Salary: £38,827 per annum
Hours: 37 hours per week, Monday to Friday, with some weekend management presence on site, agreed with the Senior Manager
Contract:Fixed term to 30 June 2027
Closing date: CV to be reviewed on a rolling basis

About the role

This is an excellent opportunity for an experienced homelessness, supported housing or complex needs professional to lead the safe and effective delivery of a residential support service in Brighton.

You will manage and support a dedicated staff team, ensuring residents receive high-quality, person-centred support within a psychologically and trauma-informed environment. You will have responsibility for safeguarding, health and safety, risk management and housing management, while building effective relationships with commissioners, statutory services and community partners.

As the service is due to close at the end of the contract period, you will also play a key role in its planned demobilisation, working closely with partners to ensure residents are supported to move on safely and appropriately.

Key responsibilities include:

• Leading, managing and developing the staff team, including supervision, performance, training and wellbeing.
• Ensuring residents receive effective support, advice, assessment and regularly reviewed support plans.
• Embedding psychologically and trauma-informed approaches across the service.
• Managing safeguarding, risk, health and safety and crisis response.
• Overseeing referrals, housing management, voids, arrears and licence agreements.
• Monitoring outcomes, quality standards and contractual performance.
• Developing strong relationships with commissioners, local authorities and partner agencies.

The role includes participation in an out-of-hours on-call rota and providing a management presence on site for one weekend day every four weeks.

About you

You will have experience of managing support services for vulnerable people with high and/or complex needs, ideally gained within homelessness, supported housing, rough sleeping, substance misuse, mental health or a related service.

You will be an experienced people manager with a strong understanding of adult safeguarding, risk management and health and safety. Experience of residential services and knowledge of relevant housing legislation will be valuable.

You will be resilient, approachable and confident, with excellent communication skills and the ability to lead a team through a period of change while maintaining a consistently high-quality service.

About the organisation

You will be joining an established charity providing housing, support and specialist services to people experiencing homelessness, vulnerability and disadvantage.

The organisation is committed to empowering people, delivering excellent services and working collaboratively to create positive and lasting change.

Other roles you may have experience of could include: Supported Housing Manager, Homelessness Service Manager, Service Manager, Supported Accommodation Manager, Housing Support Manager, Complex Needs Service Manager, Hostel Manager, Residential Services Manager, Homelessness Manager or Operations Manager