Advice team manager jobs
Role overview
Shine supports a community of over 15,000 members living with spina bifida and/or hydrocephalus, including 10,000 adults (25+).
You will be delivering high-quality support and creating opportunities for adults living with spina bifida and/or hydrocephalus and their carers, supporting Shine members to lead healthy, independent, and fulfilling lives by improving condition management and fostering connections within the Shine community.
This role will focus on adults (25+), you will be primarily working within the Adult Services Team. However, there will be occasions when you will work across age groups to ensure the best outcomes for our members.
The role is home-based and ideally you will live within an hour commute of London, within Essex, Kent or Sussex as you will be attending clinics in London and the Southeast as required. There would be occasional travel required across wider areas and nationally including attendance at events, conferences and meetings at our head office in Peterborough.
The role is full time 35 hours per week, Monday - Friday with working core hours 9am-5pm with some flexibility to cover events evenings/weekends.
Key Responsibilities
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Deliver innovative support across your region to improve health, social, and emotional outcomes for members.
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Attend specialist clinics to engage with members and professionals.
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Provide information, advice, and guidance to our adult members and carers, including hard-to-reach communities.
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Support members to access benefits, services, and resources that promote financial stability, health, and independence.
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Refer members to Shine’s Health team, internal specialists, or external agencies as appropriate.
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Develop age-specific groups and peer support networks to reduce isolation and encourage social interaction.
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Recruit and support Shine volunteers.
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Contribute to regional and national events (face-to-face and virtual) based on member needs and interests.
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Represent Shine at conferences, provide information, raise awareness among professionals, external organisations, and the public through presentations and training.
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Promote Shine membership to individuals with relevant conditions.
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Maintain accurate records using Shine’s CRM (Salesforce database).
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Collaborate with colleagues across services, fundraising, marketing to identify opportunities for sustainability.
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Maintain an up-to-date directory of contacts and share relevant information internally.
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Undertake administrative tasks and other duties as required.
Other Core Requirements of Working for Shine
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Ability to travel across designated areas.
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Demonstrate flexibility and willingness to work outside core hours when required.
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Ability to work from home and manage lone working effectively.
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Self-motivated, with strong initiative and ability to work independently and as part of a dispersed team.
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Full Enhanced DBS check, UK Right to Work and satisfactory references required.
Benefits to working at Shine:
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Competitive salary: Review due April 2027
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Regular working hours, and no shift work (some very occasional weekends or evenings)
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3% pension contribution
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25 days annual leave plus bank holidays, with additional discretionary leave between Christmas and New Year
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Additional annual leave awarded for ‘long service’
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Opportunity to purchase additional annual leave
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Broadband allowance for home-based roles
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Life insurance after 12 months’ employment
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Access to our Employee Support Programmeand Mental Health First Aiders
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Support to learn and develop
Shine is a Disability Confident employer and will offer guaranteed interviews if a disabled applicant meets the minimum criteria for the job.
If you would like to discuss the role with our Deputy CEO, Gill Valentine, please contact to arrange a convenient time for a call.
To apply please submit your CV and supporting statement, which should outline your interest and explain how you meet the role criteria.
We understand that you may wish to use AI tools to help you with some aspects of your application but we do expect tailored applications which are personalised to your experiences and not generic applications which are completely AI generated. We encourage candidates to be transparent about AI usage in their applications.
Providing specialist advice and support for spina bifida and hydrocephalus



Are you an experienced public fundraiser, who can deliver large-scale, people focused campaigns?
We’re looking for a Public Fundraising Manager, who will be responsible for the delivery of our face-to-face fundraising across the UK.
What does this role do?
As Public Fundraising Manager, you will:
- manage the successful development and delivery of public fundraising campaigns, working closely with delivery partners to bring our campaigns to locations across the country, from supermarkets and county fairs to door-to-door and street fundraising,
- monitor income and expenditure, ensuring activities deliver strong performance and a positive return on investment,
- manage key relationships related to public fundraising across the organisation and with external partners, including fundraising teams, senior leaders, and fundraising agencies,
- manage the Public Fundraising team, through regular supervision, coaching and training to maximise their potential and contribution to Dogs Trust.
Interviews for this role are provisionally scheduled for 2nd and 3rd September 2026 and will take place on Teams.
Could this be you?
To be successful in this role, you’ll need experience of managing a target-driven team who can deliver successful, large-scale campaigns, providing them with effective coaching, mentorship, and support along the way. It’s essential that you’re an excellent communicator, who can confidently manage internal and external relationships, as this role will be regularly engaging with leadership, as well as delivery agencies and other charities. You’ll also have experience of analysing campaign performance, and the confidence to use insights to change strategic direction when needed. A commitment to our aims and objectives is essential.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Founded in 1860, Providence Row is a specialist homelessness charity working in East London and the City, deliberately operating at the most acute end of the homelessness spectrum.
The charity reaches around 1,200 individuals (annually) with the most deep-rooted needs; people whose interlinking mental and physical health, and trauma and substance use challenges mean they often struggle to access mainstream support. Providence Row provides a wide range of Crisis and Progression services including showers, meals, advice & support, health and wellbeing services, drug and alcohol harm reduction, psychotherapy, a hospital discharge service, and learning, training and work-readiness programmes, amongst others. In 2025/26, we supported 1,270 people through 36,313 tailored interventions.
About this role
We have some ambitious income targets over the next few years to help deliver our bold plans in support of our increasing numbers of complex and vulnerable clients.
If you have experience of delivering against an annual fundraising target of up to, or exceeding, £150k and want to help more people experiencing homelessness to have access to vital, and, often life-changing, services like our award-winning physical and mental health programmes, then we can’t wait to hear from you so you can tell us more about how you meet the criteria detailed in the Job Description and Person Specification, enclosed with this Job Ad.
There are many opportunities for the right candidate to develop in the role while working independently and as part of a committed team by using your excellent creativity, written, verbal and persuasion skills to secure and steward partnerships with existing and new supporters, alongside the Head of Philanthropy, and wider fundraising team.
We are keen to receive applications from people with a minimum of 3 years’ experience in fundraising and partnership development and who want to take their skills to the next level by helping further grow our Trusts and Foundations partnerships, as well as those with other similar supporters including Livery Companies, so we can continue responding to the needs of our clients and the evolving homelessness emergency.
If the above sounds like a good fit for you and you felt motivated and excited to join our small, fun, dedicated and impactful Fundraising and Marketing Team, then we would love to hear from you.
Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.
Benefits
- 27 days holiday plus bank holidays
- Pension scheme
- Cycle to work scheme
- Season ticket loan
- Employee assistance programme
- Access to shopping discounts
- Learning & development opportunities
To apply
Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 21 Aug 2026 at 23:30.
Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.
Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.
We tackle the root causes of homelessness to help people get off, and stay off, the streets.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Employment Consultant (Portsmouth area)
Location: Home- and field-based with regular local travel (driving licence essential)
Salary: £33,174
Hours: Full time 37.5 hours per week (part time or flexible working options considered)
Contract: 2 years fixed term with possibility of extension
At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.
We are seeking a passionate and person-centred Employment Consultant to join our team. This is a role for someone who believes in potential, not limitations – someone who can walk alongside clients with empathy and determination, empowering them to take ownership of their employment journey.
You’ll provide tailored information, advice and guidance to help veterans secure meaningful and sustainable work, managing a diverse caseload with care and professionalism. Using coaching, mentoring and strengths-based approaches, you will help individuals identify their goals, build resilience and move confidently towards lasting employment outcomes.
Collaboration is at the heart of this role. You will develop strong partnerships with regional organisations to generate referrals and address wider barriers such as mental health, housing or addiction, while also building strong relationships with local employers to create real opportunities for your clients, and sharing best practice with your colleagues in the team.
With a strong understanding of local labour markets and safeguarding practices, you’ll maintain high-quality case records, contribute to continuous improvement, and actively participate in team development. Adaptability, initiative and resilience are key, as we respond to the evolving needs of our clients and the communities we serve.
Why The Poppy Factory?
- A chance to give back to our armed forces and make a positive and lasting impact to the lives of veterans and their families.
- Competitive salary and benefits package including generous holiday and pension contributions.
- A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.
- Variety in the role, a mix of delivering a community-based service in your region, home working and occasional visits to the historic Poppy Factory in Richmond, London
- The opportunity to develop your region and build relationships with employers and other support services that best meet the needs of the people you’re supporting.
- Be part of an iconic charity with a 100+ year history
For further information, including the full job description for the role, please refer to the candidate pack.
How to apply
To apply for this position please prepare your CV and a covering letter clearly outlining how you meet the essential criteria in the person specification as set out above and submit via the online application process. Please address your covering letter to Melanie Rignall, Services Manager.
For an informal conversation to find out more about this role, please call Melanie Rignall.
The closing date for this vacancy will be 17 August 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.
First stage interviews will take place on 24 August 2026, with second stage interviews expected to take place 4 September 2026.
No agencies please.
Equality & Diversity
We are committed to equality, valuing diversity, and promoting inclusion within our workforce, including the volunteers who give their time to us. We work to maintain an environment where the needs and aspirations of all employees are met, irrespective of characteristics protected under the legislative framework of the Equality Act 2010. We expect everyone to understand and accept their personal responsibility to recognise and value differences and the unique contributions that people make to the way we deliver our work.
As an equal opportunities employer our commitment is to take positive measures to recruit people from underrepresented groups, and we actively encourage applicants from diverse backgrounds. As a Disability Confident employer, we offer a guaranteed interview for any job applicant with a disability who meets the essential criteria for the role. Please indicate in your covering letter if you wish to be considered under this scheme. We are also happy to discuss reasonable adjustments to the application or interview process to accommodate disabled candidates.
We are a family friendly employer and happy to discuss flexible working arrangements. We encourage applicants to contact us to discuss if they have any questions before applying.
The Poppy Factory supports veterans with health conditions and their families into employment, helping them overcome any barriers.


The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for a community development professional who cares about tackling energy-related issues and working towards a more inclusive and sustainable future. We recognise that an effective engagement is a key component in ensuring the households at-risk of or in fuel poverty are able to access impartial energy advice.
As Outreach Team Lead, you will work with a diverse and supportive team. Ideally you will be locally based covering Greenwich, Lewisham, Bromley and Bexley, with a strong interest in community engagement, working knowledge of energy advice and climate breakdown. Your role will be to deliver an outreach program in order to engage voluntary sector organisations and residents in or at-risk of fuel poverty through workshops, outreach events and community level publicity. Your role will also include maintaining and creating referral networks with voluntary sector organisations across SE London as well as supporting the Energy Advice Delivery and Partnerships Manager to adapt the outreach program to meet the needs of our funded projects, as well as those of our partners and local community.
The Role
· Lead and coordinate Selce’s energy advice outreach activity across Greenwich, Lewisham, Bromley and Bexley, ensuring delivery is inclusive, well organised and aligned with funder requirements.
· Work closely with the Energy Advice Team and Outreach Team to provide a joined-up approach to engagement, referrals and service delivery.
· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.
· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.
· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.
· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.
· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.
· Line manage, train, mentor and support Outreach Officers, promoting consistent quality, confidence and good practice across the team.
· Monitor outreach activity, referral data and project progress using Selce’s CRM and other agreed systems.
· Analyse data and prepare clear weekly, monthly and quarterly reports for funders, managers and the Selce Board.
· Identify opportunities to improve outreach delivery so that activity responds to community needs, partner feedback and project requirements.
· Support the Energy Advice Delivery and Partnerships Manager with wider service development and other duties appropriate to the scope of the role.
Person specification:
Essential skills, experience and qualities
· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.
· Ability to build, maintain and develop community-level partnerships and referral networks.
· Excellent organisational and coordination skills, including the ability to manage events, monitor activity and meet project deadlines.
· Accurate record-keeping and data management skills, with the ability to use CRM systems or similar tools to track progress and evidence impact.
· Excellent written communication skills, including the ability to produce clear reports, updates and publicity materials.
· Competence in Microsoft Office applications and confidence using digital tools for day-to-day work.
· Good understanding of data protection, confidentiality and media consent processes.
· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.
· Experience of working with voluntary and community sector organisations, local authorities or other public sector partners.
· Ability to adapt to changing project needs, solve problems constructively and respond positively to challenges.
· Self-motivated and collaborative, with a methodical, systematic and detail-focused approach to work.
· Willingness to undertake training and development in line with the needs of the role and the organisation.
Desirable skills, experience and knowledge
· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.
· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.
· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.
· Experience of coordinating volunteers, supporting peer-led activity or working with community champions.
· Experience using social media, newsletters, digital communications or design tools to promote services and engage communities.
· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.
· Ability to communicate in another community language spoken locally.
About South East London Community Energy
South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future.
Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.
To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient. We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings.
We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.
Benefits:
25 days annual leave (plus bank holidays)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work
Flexible and hybrid working
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This role combines direct energy advice for residents with day-to-day team leadership. It would suit an experienced advisor who is ready to take on additional responsibility, support colleagues and help maintain high standards across Selce’s award winning energy advice services.
This is an exciting opportunity for a practical, compassionate community professional who wants to help households reduce energy costs, improve comfort at home and build resilience during a challenging time for many residents. Trusted, face-to-face advice in people’s homes is central to the role, particularly for households at risk of fuel poverty who may need impartial support to access the help available to them.
As an experienced Home Energy Advisor, you will carry out home visits across Greenwich, Lewisham, Bromley and Bexley, as well as providing advice by telephone and at community events. You will tailor practical support to each household, helping residents use energy more efficiently, reduce bills where possible, and keep their homes warmer in winter and cooler in summer.
You will be a confident communicator and empathetic listener, able to understand the specific challenges faced by vulnerable households and respond with clear, positive and practical solutions.
Alongside advice, you will help residents install simple energy-saving measures such as LED bulbs, draught excluders and radiator reflectors. You will also signpost households to wider support, including funded retrofit measures, financial and debt advice, and health and wellbeing services.
This role would suit someone who is organised, proactive and motivated by making a tangible difference to local people. You will be comfortable working independently in residents’ homes, collaborating with colleagues and partners, and contributing to a community-led organisation committed to a fairer, greener future.
Alongside your direct advice work, you will act as Team Lead and mentor for Selce’s team of energy advisors, helping colleagues feel supported, confident and equipped to deliver effective services.
As Advice Team Lead, you will help ensure our advice services are delivered to a consistently high standard. You will help coordinate, motivate and support staff to deliver quality services and achieve agreed targets and objectives.
Experience of people management is desirable, but the role may also appeal to an experienced energy advisor with strong technical knowledge who is looking to develop supervisory skills and support holistic service delivery across related advice areas.
Excellent organisational and communication skills are essential, along with a solution-focused approach and an understanding of how to motivate individuals to succeed. You will bring a positive, collaborative approach to leading a team and working with others to achieve wider organisational goals.
The Role:
· Provide clear, practical and impartial energy advice to residents, tailored to their individual circumstances, through home visits, telephone support and outreach events.
· Deliver home energy support to vulnerable residents, including low-income households, older people, disabled people and families with young children.
· Use initiative and sound judgement to identify residents’ energy-related challenges and recommend appropriate solutions.
· Install simple energy-saving measures in homes, such as LED bulbs, draught excluders and radiator reflector panels.
· Support householders to access additional help, including funded retrofit measures, financial and debt advice, health and wellbeing services, and other relevant support.
· Advocate for householders with energy suppliers where appropriate, helping residents to resolve issues, reduce costs and access available support.
· Recognise safeguarding concerns and follow organisational safeguarding procedures, escalating concerns appropriately.
· Handle sensitive personal data safely and confidentially in line with organisational data protection policies and procedures.
· Complete accurate records of all resident engagement, support provided and outcomes achieved using the appropriate systems.
· Manage a diary of appointments, visits, meetings and outreach activity, ensuring visits and calls remain focused while demonstrating empathy and understanding.
· Work effectively with Selce colleagues, partner organisations and community groups to deliver joined-up support for residents.
· Act as Team Lead for Selce’s energy advice team, providing day-to-day guidance, encouragement and practical support to advisors.
· Support advisors to manage caseloads, prioritise work appropriately and deliver timely, high-quality support to residents.
· Provide mentoring, coaching and informal supervision to energy advisors, helping colleagues develop confidence, knowledge and good practice.
· Monitor service quality, casework standards and resident outcomes, identifying improvements and sharing learning across the team.
· Contribute to planning, reporting and performance monitoring for funded projects and wider advice work, helping the team meet agreed targets and objectives.
· Support induction and training for new advisors, including sharing technical knowledge, service procedures and safeguarding expectations.
· Work closely with the Operations Manager to escalate risks, resolve operational issues and support continuous improvement.
· Develop and maintain relationships with local partners to support regular referrals into the project.
· Maintain awareness of wider local support networks and make appropriate referrals to services that can assist residents with their wider needs.
· Monitor and maintain stock levels of materials, tools and equipment, ensuring they are used safely and kept in good order.
· Carry out administrative duties accurately and to a high standard, including data inputting, paperwork and reporting.
· Promote the project within the community, including through energy advice cafés, events and other outreach activity.
· Work towards agreed goals and targets with a minimum of supervision, while contributing actively to the wider team.
· Provide excellent customer service and maintain a friendly, respectful and positive approach with all clients and partners.
· Comply with all organisational policies, procedures and systems, and actively promote a positive image of Selce.
· Undertake any other duties commensurate with the level of the post.
Person specification
Essential skills, experience and qualities
· An energy advice qualification, such as NEA Level 3 Energy Awareness, Domestic Energy Assessor or Retrofit Assessor.
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· Experience of giving energy advice or supporting residents with financial, housing, energy-related or welfare issues.
· Current knowledge of the energy efficiency and fuel poverty sector, including the roles of public, private and voluntary sector partners in tackling related challenges.
· Active listening skills and a customer-focused approach, with the ability to respond calmly and empathetically in difficult situations.
· Experience of working with diverse communities, including people who may face barriers to accessing advice or support.
· Excellent organisational and coordination skills, including the ability to manage appointments, events, priorities and deadlines.
· Ability to provide day-to-day guidance, support and encouragement to colleagues, helping them work confidently and effectively.
· Strong coordination skills, with the ability to support team planning, allocate or prioritise work, and help ensure services are delivered to a consistently high standard.
· Ability to monitor quality, identify issues or risks, and escalate concerns appropriately while contributing to continuous improvement.
· Methodical, accurate and detail-focused approach to record keeping, reporting and administration.
· Competence in Microsoft Office applications and confidence using digital tools, CRM systems or similar platforms to manage data and evidence impact.
· Good understanding of confidentiality, data protection and media consent processes, and ability to maintain the highest level of confidentiality.
· Ability to adapt to changing project needs, solve problems constructively and remain solution-focused under pressure.
· Self-motivated, proactive and collaborative, with the ability to work independently and as part of a team.
· Positive and collaborative leadership style, with the ability to motivate others, share knowledge and promote good practice across the team.
· Excellent verbal and written communication skills, including the ability to produce clear reports, updates and publicity materials.
· Passion for helping people and supporting households at risk of fuel poverty.
· Willingness to undertake training and development in line with the needs of the role and the organisation.
· Clear DBS check less than 12 months old, or willingness to obtain one before appointment.
Desirable skills, experience and knowledge
· Strong presentation, facilitation and public-facing communication skills, with the confidence to engage residents, partners and community groups.
· Ability to build, maintain and develop community-level partnerships and referral networks.
· Experience in a communications, participation, community development or outreach role, particularly within the voluntary, community or public sector.
· Experience of supervising, mentoring, coaching or supporting staff, volunteers or peers in a service delivery setting.
· Experience of supporting team performance, including monitoring caseloads, reviewing service quality, contributing to reporting or helping colleagues meet agreed targets.
· Experience of induction, training or knowledge-sharing within a team, including supporting colleagues to follow procedures and develop confidence in their role.
· Experience of facilitating workshops, community groups or participatory activities that support positive community outcomes.
· Good influencing and negotiation skills, with the ability to work constructively with a wide range of partners and stakeholders.
· Ability to communicate in another community language spoken locally.
· Full clean driving licence and access to a vehicle.
About South East London Community Energy
South East London Community Energy (Selce) was born in 2014, when a group of people living in Greenwich & Lewisham became so concerned about climate change that they decided to come up with a formula that would help to create a clean and just energy future.
Throughout our first ten-years, we have set up projects that address inequality and seek to reduce our collective carbon footprint at different points in the energy systems.
To date we have built 12 solar arrays on community buildings in SE London and 11 buildings’ lighting systems to be more energy efficient. We are opening share offers this year for further lighting system upgrades and solar arrays on community buildings.
We’ve helped well over 4000 house holds with their energy bills and we are pleased to now be able to help homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our award winning team of energy advisors provide practical guidance and support to households who are struggling to pay their fuel bills. They advise clients about how to reduce their fuel bills by switching suppliers or accessing discounts or changing behaviour or by fitting small practical energy-saving measures such as low energy light bulbs and draft proofing. They also support the householder to access funded home energy improvements such as loft, cavity wall insulation or heating upgrades.
Benefits:
25 days annual leave (plus bank holidays)
4% employer pension contribution
Flexible and hybrid working
The client requests no contact from agencies or media sales.
Citizens Advice Wirral is a local charity that supports Wirral residents by providing advice, information, casework and social prescribing services. We assist clients with a range of issues including benefits, debt, employment, housing and life challenges that affect their health and wellbeing. Citizens Advice Wirral also actively works for change in the policies and practices of organisations that impact our clients - we are passionate about the difference our Research and Campaigns work can make to people’s lives.
Our values shape how we as an organisation operate and how we work with each other across all roles: Open and Honest, Professional, Empowering, Non-judgmental and Approachable. They apply to all areas of our advice-giving, our research and campaigns work and how we challenge discrimination and champion equality.
We are recruiting for an Office and Compliance Manager to join our Senior Management Team. This vital role keeps our organisation running smoothly and securely by managing core day-to-day functions, including HR and finance administration, premises, complaints, and information assurance. We are looking for a system-minded coordinator to champion robust compliance, drive continuous improvement, and build the resilient working practices that empower our teams to support the community.
Working for Citizens Advice Wirral has a range of benefits including:
● A generous holiday allowance of 25 days (rising to 30 days) plus bank holidays (pro-rata)
● Agile working with both home and office-based days (role dependent)
● A contributory pension scheme
● Employee Assistance Programme
● Invigor8 Corporate Membership available
To find out more and start your application please click the redirect button.
Closing date: Wednesday 12th August, 5pm.
Interviews will take place, in person, on 25th and 26th August in Birkenhead.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an exciting opportunity for a community engagement professional who wants to help tackle fuel poverty, reduce energy-related inequality and support a more inclusive, sustainable future.
As Outreach Officer, you will work with a diverse and supportive team to strengthen access to Selce’s energy advice services across Greenwich, Lewisham, Bromley and Bexley. You will plan, deliver and adapt outreach activity that engages voluntary sector organisations, frontline workers and residents who are in, or at risk of, fuel poverty. This will include workshops, pop-up events, community publicity and the development of strong referral networks across South East London
The Role:
· Work closely with the Energy Advice and Outreach teams to deliver a joined-up approach to community engagement.
· Plan, organise and deliver energy advice workshops, pop-up stalls, energy cafés and other community-based events.
· Build and maintain strong referral pathways with voluntary, community and public sector organisations, and train frontline workers to identify and refer residents who may benefit from Selce’s support.
· Develop positive partnerships with community centres, local organisations and other stakeholders to reach residents who are in, or at risk of, fuel poverty.
· Keep local organisations and residents informed about Selce’s services through newsletters, direct contact and community-level publicity.
· Maintain constructive relationships with funders, partners and key stakeholders, representing Selce professionally at public-facing events.
· Carry out other duties within the scope of the role and support wider organisational priorities where required.
Person specification
Essential skills, experience and qualities
· Experience of community engagement, outreach, participation or partnership work, ideally with voluntary, community or public sector organisations.
· Confidence delivering workshops, presentations, pop-up stalls or other public-facing activities for a range of audiences.
· Ability to build trusted relationships with community organisations, frontline workers, residents and local partners.
· Understanding of the barriers that can prevent people from accessing advice or support, particularly people experiencing fuel poverty, financial pressure or other forms of disadvantage.
· Strong verbal and written communication skills, with the ability to adapt messages for residents, partner organisations and frontline workers.
· Good organisational skills, including the ability to plan events, coordinate activity, keep accurate records and follow up referrals or partnership actions.
· Ability to work collaboratively as part of a team while also managing your own workload and priorities.
· A flexible, positive and practical approach to solving problems and responding to changing project needs.
· Good attention to detail and understanding of confidentiality, data protection and consent when working with residents, partners and publicity materials.
· Confident user of Microsoft Office and willing to learn new digital systems used for service delivery, monitoring and reporting.
· Commitment to Selce’s aims of tackling fuel poverty, reducing inequality and supporting a fairer, greener energy system.
Desirable skills, experience and knowledge
· Knowledge of domestic energy efficiency, fuel poverty, retrofit, community energy or related advice services.
· Experience giving energy advice or supporting residents with energy, housing, financial inclusion, welfare or cost-of-living issues.
· An energy advice qualification, such as NEA Level 3, or willingness to work towards relevant accreditation.
· Experience using CRM systems or similar tools to record referrals, monitor activity and support project reporting.
· Experience producing newsletters, social media content, flyers or other communications to promote services and engage communities.
· Experience coordinating volunteers, community champions or peer-led outreach activity.
· Good influencing or negotiation skills, with the ability to work constructively with funders, partners and other stakeholders.
· Ability to communicate in another community language spoken locally.
About South East London Community Energy
South East London Community Energy (Selce) was founded in 2014 by people in Greenwich and Lewisham who wanted to help create a clean, fair and affordable energy future.
Over the past decade, we have developed projects that tackle inequality, reduce carbon emissions and support communities at different points in the energy system.
To date, we have built 12 solar arrays on community buildings in South East London and helped 11 buildings improve the efficiency of their lighting systems. We are also developing new share offers to support further lighting upgrades and solar installations on community buildings.
We have supported well over 4,000 households with their energy bills and are now helping homeowners make their homes more energy efficient through the Love Lofts and Future Fit Homes pilot programmes.
About Our Energy Advice Services
Almost one in ten households cannot afford to heat their homes adequately. Our energy advice team provides practical, impartial support to households struggling with fuel bills. This includes advice on reducing energy costs, accessing discounts and grants, changing energy use, fitting small energy-saving measures such as low-energy light bulbs and draught proofing, and securing funded home improvements such as loft or cavity wall insulation and heating upgrades.
Benefits:
25 days annual leave (pro rata)
4% employer pension contribution
Time Off in Lieu (TOIL) for agreed evening and weekend work
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
RESPONSIBILITIES:
Income Generation
• Develop funding strategies for prospective trusts, identifying the strongest organisational and project matches and recommending the most effective approach.
• Write and submit tailored and effective funding applications to meet agreed income targets.
• Monitor application deadlines and ensure timely submission.
• Work with colleagues to gather, interpret and present service data, outcomes and financial information to produce high-quality, evidence-based funding proposals and reports.
• Contribute to the development of larger or more complex funding proposals, working alongside the Trusts and Foundations Manager and colleagues across the organisation.
• Contribute ideas that help Back Up’s Fundraising team develop innovative approaches to trusts fundraising, stewardship and donor engagement.
Relationship Management and Stewardship
• Ensure compliance with funder requirements by preparing and delivering high-quality impact reports and other agreed reporting, demonstrating how their contributions have been used.
• Act as the primary point of contact for trusts and foundations within your portfolio, building trusted relationships.
• Develop and deliver an engaging, year-round stewardship programme that goes beyond grant reporting, creating meaningful opportunities for funders to see the impact of their support through tailored communications, multi-media updates and personalised engagement.
Other
• Use application outcomes, funder feedback and sector learning to continually improve proposal quality, stewardship and trusts fundraising performance.
• Work collaboratively with colleagues across the organisation to gather information for compelling stewardship, cultivation, proposals and reports and maintain a deep understanding of the impact support provides to those with a spinal cord injury.
• Monitor trends in grant-making and maintain an understanding of developments affecting people with spinal cord injury to strengthen funding proposals.
• Contribute to Trusts processes for recording and sharing useful resources.
• Maintain accurate records of trust and foundation activity, ensuring Salesforce CRM and pipeline information is up to date and supports effective relationship management, reporting and forecasting.
• Use CRM, service data and organisational insight to support prospect research, develop compelling funding applications and identify opportunities for growth.
• Be an ambassador for Back Up and be part of the team at occasional Back Up events.
PERSON SPECIFICATION
Candidates must fulfil the following essential criteria:
Essential
· Experience in trusts and foundations fundraising with the ability to identify funding opportunities and develop successful funding proposals.
· Confident using technology, including CRM systems and AI-assisted tools and spreadsheets, to support research, prospecting and proposal development while maintaining high standards of accuracy and judgement.
· Highly organised and able to manage multiple deadlines.
· Excellent written communication skills, with the ability to translate complex information into clear, engaging and persuasive funding proposals and reports.
· Able to balance attention to detail with strategic thinking.
· Strong numeracy skills and confidence working with budgets and financial information.
· Comfortable building relationships with senior volunteers, trustees and funders.
· Resilient and motivated, with a proactive approach to the challenges of trust fundraising and achieving income targets.
· A proactive approach to working towards targets.
· A strong team working approach.
· Willing and able to work occasional evenings/weekends and travel.
Desirable
· Experience in major donor fundraising, philanthropy or corporate partnerships.
· Understanding of spinal cord injury and/or disability issues
· Understanding of charity finance and/ or project budgeting.
· Experience supporting donor cultivation events
· Experience producing supporter communications, presentations or impact reports.
· Experience working with trustees, senior volunteers, ambassadors or high-net-worth individuals.
How to apply:
• Please Note: We currently review application only through Charity Jobs ATS. Please apply through Charity jobs as we will not be accepting offline applications.
• Charity Jobs will ask you for a CV & Cover Letter (saying why you want the job and explaining how you meet the criteria in the job description. This statement is crucial; CVs alone will not be accepted).
• Please complete equal opportunities form on charity Jobs. This form will be kept separate from your application and not viewed by the recruiting manager. It is used to help us assess the diversity of our applicants to ensure our processes are fair to all. It is optional to fill in, but it will help us improve and maintain high standards.
At Back Up, our vision is a world where everyone affected by spinal cord injury can reach their full potential.

The client requests no contact from agencies or media sales.
Are you an exceptional governance professional who thrives working in a fast-paced environment?
We are looking for a highly capable Governance and Executive Manager to play a pivotal role at the heart of our charity. Working closely with the CEO, Trustees and Executive, you will help ensure the organisation is governed to the highest standards while driving forward key strategic priorities including EDI and ESG.
This is a rare opportunity to combine your governance expertise with meaningful strategic impact in a dynamic and values-led organisation.
As our Governance and Executive Manager, you will be the trusted adviser and primary point of contact for our Board of Trustees, supporting effective decision-making and ensuring compliance with charity and company law.
You will lead the delivery of high-quality governance processes, oversee Board and Committee administration, support regulatory compliance and help develop policies and frameworks that strengthen our organisation.
Alongside this, you will provide executive-level support to the CEO, helping to coordinate priorities, prepare reports and contribute to organisational success.
The client requests no contact from agencies or media sales.
RCJ Advice is an exceptional Citizens Advice and Law Centre delivering national legal advice services, both frontline and second tier, to people who are unable to afford legal representation and advice. We are based within the Royal Courts of Justice, the Central London Family Court and community sites across London, where we deliver local Citizens Advice services.
This post is a new role within RCJ Advice and forms part of the Improving Access to Justice for Domestic Abuse Survivors project. The three-year project aims to improve access to legal advice and support for domestic abuse survivors living in areas where legal aid services are limited.
The project will strengthen referral pathways, increase awareness of legal remedies and build sustainable links between domestic abuse organisations, frontline professionals and legal providers to ensure survivors can access appropriate legal support.
During the first year, the postholder will likely focus on developing the project in Suffolk. This will include mapping existing services, building relationships with domestic abuse organisations and frontline professionals, developing referral pathways and strengthening links with local legal providers.
In years two and three, the postholder will move the focus of the project to new legal aid deserts in England (we have a similar role in Wales) identified during the course of the project, developing new local networks, referral pathways and partnerships to improve access to legal advice and support for domestic abuse survivors in those areas.
Alongside this project development work, the postholder will provide specialist family law advice and support to domestic abuse survivors, including advice on protective remedies such as Non-Molestation Orders, Occupation Orders and other family law matters including Domestic Abuse Protection Orders (DAPOs). This will include providing advice through appointments, telephone and email advice, and supporting survivors with CourtNav applications.
The successful candidate will be a qualified solicitor with experience of family law and domestic abuse work. They will have strong legal skills, experience of developing partnerships or services, and the ability to build trusted relationships with survivors, professionals and community organisations.
The postholder will work closely with colleagues across RCJ Advice, including the FLOWS team and Family team, sharing learning and contributing to wider organisational work supporting survivors of domestic abuse.
The role will require flexibility to travel across England, including occasional overnight stays, to support delivery of the service, partnership development and engagement activities.
This post is subject to a DBS check.
RCJ Advice is a unique Citizens Advice and Law Centre providing legal advice and support to people at a time when they need it most.


Role Purpose
To provide social welfare support to patients who are living with cancer, or their carers, referred by front-line health staff across the primary and secondary care systems. To maximise the incomes of the most vulnerable by offering a comprehensive package of information, advice and support in relation to welfare benefits, debt management advice, employment and housing
About Us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
· 27 days annual leave plus bank holidays
· Hybrid Working Scheme
· Interest free travel loans
· Employee Assistance Programme
· Pension Scheme
· Cycle to Work Scheme
· Lifestyles Gym Membership (20% corporate discount)
· Enhanced maternity, paternity and adoption leave pay
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Winchester Beacon has been supporting individuals experiencing homelessness for almost forty years. The organisation provides a safe and welcoming accommodation for up to 22 individuals, 365 days a year, 24 hours a day across 4 sites. Residents receive personalised support through regular one-to-one meetings with a Support Worker to plan steps towards positive change and independent living.
Role Description
This 0.6 part-time hybrid role (22.5 hours per week) of Facilities Manager is based in Winchester with some flexibility for remote work. The Facilities Manager will oversee the maintenance, safety and functionality of the organisation’s main site and off-site residences. Responsibilities include coordinating repairs and maintenance, managing contractors, ensuring compliance with health and safety regulations, and performing regular site inspections. The role also involves maintaining records, managing budgets related to facilities, and collaborating with staff and stakeholders to ensure a safe and welcoming environment.
Qualifications
- Knowledge of facilities maintenance, including performing inspections, coordinating repairs and engaging with contractors.
- Understanding of health and safety regulations and compliance requirements.
- Strong organisational and budget management skills to effectively oversee resources and documentation.
- Ability to communicate effectively with both internal teams and external stakeholders.
- Experience in managing multiple sites and troubleshooting facility-related issues is advantageous.
- Self-motivated, with the ability to work independently and in a hybrid work environment.
- A commitment to supporting individuals experiencing homelessness and knowledge of housing-related services is a plus.
To help break the cycle of homelessness by enabling people to rebuild their lives.
The client requests no contact from agencies or media sales.
We're hiring: Communications Manager
The Work Rights Centre is looking for a passionate communications or press professional to lead our agenda-setting media coverage. The successful candidate will develop and deliver our comms strategy, lead on media relations to amplify our impactful work, and devise strategic systems-change campaigns.
This is an ideal opportunity for a candidate with a strong sense of justice and storytelling background, who values impact, teamwork, and the autonomy of working in a diverse and agile team. We can accommodate flexible and remote work, and offer enhanced pension, annual leave, parental leave and sick pay benefits.
- Pay: £38,000 - £42,000
- Contract length: Permanent
- Hours: Full-time (37.5 hours per week) or part-time
- Location: London hybrid (with possibility of remote-only for an exceptional candidate)
The role
You’ll set the strategic direction of our comms work, ensuring that it drives our strategic objectives, and lead the press office function. You’ll find the story potential in our legal and research work, and secure extensive media coverage through maintaining strong relationships with journalists from across the political spectrum. You will create and publish high-quality and up to date content across our website, newsletter and social media channels. This is a real opportunity to lead on all aspects of the communications function in an impactful organisation, and contribute to systemic change.
About you
We seek an enthusiastic and passionate professional with minimum 3-5 years experience in a dedicated communications or press role.
You will also have:
- A track-record of securing high-quality, agenda-setting media coverage.
- Good contacts across editorial boards.
- A track-record of successful delivery against comms objectives on social media.
- Experience developing, executing, and evaluating data-driven communication strategies.
- Strong understanding of the UK political and media landscape, with a sharp eye for reactive opportunities.
- Good knowledge of website and social media content management systems.
- Excellent written and verbal communication skills.
Please download the job description for full responsibilities and complete person specifications.
To apply send two samples of your recently published work, along with your CV and cover letter by the end of Sunday 9th August.
Work Rights Centre is a charity dedicated to helping migrants and disadvantaged Britons access employment justice
The client requests no contact from agencies or media sales.
About us
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
Our organisation aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, by advancing research and promoting excellence in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a staff team, who work remotely.
We deliver a wide range of events via online and in-person CPD sessions and two conferences which support the professional development of members and non-members, whilst sharing best practice showcasing research and creating valuable networking opportunities.
About the role
Your role will be the lead for governance and assurance across BABCP, supporting the Board, Committees and staff teams to ensure robust governance arrangements, effective risk management and compliance with regulatory requirements.
This role will focus on;
- ensuring the continued development, implementation and embedding of BABCP's Governance and Assurance Framework, including the identification, management and monitoring of organisational risk.
- supporting the Board and Committees through the provision of expert governance advice, effective administration, performance monitoring and the delivery of key governance activities including the AGM, elections and Annual Report.
Please refer to the full job description for more itemised duties and responsibilities.
What we’re looking for
The successful candidate will have significant experience of leading and managing governance and assurance functions within an organisation of similar scale, and be confident working with senior stakeholders, Boards and Committees.
You will need to be highly organised, able to build strong and effective working relationships, and capable of providing expert advice on governance, assurance, risk and regulatory matters.
Experience of working within a regulated environment, with knowledge of governance best practice and relevant legislation, would be an advantage.
We are looking for a candidate who can think strategically, solve complex problems, and work collaboratively with colleagues to strengthen governance practices and support organisational objectives.
Please refer to the person specification as part of the job description for more information on the criteria to be successful in the role.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide a CV and cover letter by midnight on 23rd August 2026.
Please note
We expect a high volume of applications for the role so early application is encouraged as the advertisement may be withdrawn ahead of the application deadline.
If you have not heard from us by 9th September 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.