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Engagement Officer

These are exciting times for the charity, and we have an excellent opportunity for a highly proactive and professional team player with outstanding interpersonal skills to join the dedicated Public Affairs, Advocacy and Campaigns team, as an Engagement Officer

Position: Engagement Officer

Location: Devon/Hybrid, onsite attendance 2-3 days per quarter (fully remote/home working and flexible working patterns considered)

Hours: Full-time, 35 hours per week, 08.30-16.30, Monday-Friday

Salary: £34,010 annum

Contract: Permanent

Closing Date: Sunday 16 August 2026. Please note this role may close earlier than advertised so apply as soon as possible.

About the Role

As Engagement Officer, you will be responsible for identifying and maintaining meaningful relationships with global stakeholders, including governmental, non-governmental and educational institutions. We are tackling the greatest threats working donkeys face locally and around the world, from the donkey skin trade to challenges working animals face in disasters. By coordinating engagement around sustainable development, wildlife crime, One Health and One Welfare agendas, you will enable the cohesion within the member groups that the Sanctuary are currently part of, and inspire new ways of working.

Your principal duties and responsibilities will include:

• Building strong internal and external partnerships with global stakeholders, including governmental and non-governmental organisations to grow existing and build new relationships. 
• Assisting in the coordination of coalition and alliance engagement opportunities globally, and leading on agreed coalition/alliance priorities such as meeting with partners and planning international events. 
• Creating supporting materials and reports for stakeholders that advance the influencing agenda. 
• Engaging with and supporting team processes around strategic planning for external events and activities. 
• Managing the team horizon scanning, supporting timely and strategic engagement with relevant opportunities, events and stakeholder processes. 
• Overseeing and collaborating with other team members to ensure key accreditations and reporting processes to support our access at institutional level are maintained.

About You

We are looking for someone who has excellent communication skills and is able to flex communication style depending on the audience and the message being delivered.

You will also have:

• A proven record of organising events for international audiences.
• High level analytical skills combined with the ability to draft strategic responses.
• Strong organisation and coordination skills with the ability to multi-task and work with a number of conflicting demands and multiple deadlines.
• Previous experience of delivering positive stakeholder engagement activities;
• A good understanding of the challenges and opportunities when ensuring integration between internal departments and external partners.
• An understanding of animal welfare and/or international development with evidence of working on these topics.

Benefits include:

• Competitive pension.
• 31 days holiday (including Bank holidays), rising to 34 will each full year of service.
• Wellbeing team.Recorded Pilates and Yoga classes.
• Long service awards.
• Healthshield plan
• Free parking.
• Life assurance.
• Subsidised restaurant and shop.

About the Organisation

Join one of the UK’s largest international animal welfare charities, currently supporting projects in over 35 countries worldwide, working for a world where donkeys and mules live free from suffering and their contribution to humanity is fully valued.

The Charity is a Disability Confident Employer, committed to safeguarding and promoting the welfare of vulnerable people (children and adults) and expects all staff and volunteers to undertake this commitment. Applicants will be subject to safer recruitment processes, including an application for a Disclosure and Barring Service (DBS) check where required for the post.

You may also have experience in areas such as Engagement, Impact and Engagement, Advocacy, Engagement Officer, Impact and Engagement Officer, Advocacy Officer, Engagement Coordinator.

Please note this role is advertised by the recruitment agency acting for the client, Not For Profit People. #INDNFP

We are looking for a skilled caseworker to provide high-quality advice and support to LSE students
 
 

We are recruiting an additional full-time Caseworker to join our small and high performing team, alongside an existing Caseworker and Advice Manager. We pride ourselves on our innovative approach to student support and are looking for someone who shares that creative ambition and drive.

About LSESU 

The London School of Economics and Political Science Students' Union (LSESU) is a high-profile, student-led charity representing and supporting over 11,000 students at one of the world's leading social science institutions.

We're currently in an exciting period of growth and transformation, with a newly appointed Chief Executive and a clear sense of purpose: to help students make the most of all the life-changing opportunities available to them at LSE. 

-       We help students make friends and feel like they belong at LSE, through clubs, societies, sports, and events.

-       We make sure students voices’ get heard by decision makers LSE.

-       We provide practical support for the students who need us most: those facing housing difficulties, financial hardship, academic appeals, immigration issues. 

The Advice Service sits right at the heart of that last commitment, making this one of the most directly impactful roles in the Students’ Union.

About the team: 
The LSESU Advice Service supports students across a range of academic and housing issues, while also administering a series of increasingly sought-after hardship funds. As Advice Caseworker, you’ll be expected to become an expert in these areas, delivering the bulk of the casework and making a difference to the students who need it most. 
 
 

You’ll also work closely with our Communications team to shape our communication and engagement strategy - raising stakeholder awareness, improving service accessibility, and providing students with regular, proactive and useful information. 

The Advice Service sits within the Student Voice Department, alongside the Representation Team. You will work closely with colleagues across the Student Voice department and the wider Student Union, along with Student Support teams at LSE.

About the role 

We're looking for a skilled caseworker who is both empathetic and pragmatic. 

You'll manage a large, complex caseload while consistently meeting response-time targets, and you'll bring a positive, solution-focused attitude to the challenges that come with it. Above all, you're genuinely enthusiastic about supporting students and comfortable navigating the complexities of working with an external stakeholder organisation.

This role centres on providing 1:1 advice via email, video call, and in-person appointments, so strong interpersonal, written, and oral communication skills are essential.

You'll also need strong diligence and the ability to digest complex regulations and translate them into clear, practical guidance — this is crucial to delivering the high level of support LSE students rely on.

In many ways, this is not a typical Advice Service, and we are not looking for a typical Advice Caseworker. We are seeking someone who is self-motivated, driven, resilient, and a role model to others. The ideal candidate will be a strong collaborator, able to support colleagues, and skilled at building and maintaining strong stakeholder relationships. 
 
 

 How to apply? 
 
 

We want to ensure that all systems, policies and processes are free from bias or discrimination and are fair and accessible. Therefore, we ask that all candidates complete our application process by uploading the following three documents: 
 
 

Part 1: CV – Outlining your skills and experience to date.

Part 2: Supporting Statement – A one-page statement explaining your suitability for the role. This will be used to determine if you are shortlisted for an interview. Please do not include any personal information (e.g., name or date of birth). Use the attached job description and person specification to help with this. 
 
 

Part 3: Equal Opportunities Monitoring and Contact Form – This includes personal information so we can contact you if you are shortlisted for an interview. It also allows us to gather and analyse demographic information about our applicants. This form will only be seen by HR and will not impact shortlisting. 
 
 

Application forms are formatted to ensure the equality monitoring data is removed before they are reviewed by the shortlisting panel. This process ensures that shortlisting is conducted fairly and consistently, giving all applicants an equal opportunity to demonstrate their abilities.
 

Want to apply?

To apply for this role, please complete an online application.

For further about the role, please see the attached full job description and person specification on our website.

Job Application Timeline
Closing date: 16th August 2026
Intended Interviews date: 27th & 28th Aug (+ hold 1st Sept if needed)

Who We Are Looking For
We are seeking an inspiring and strategic leader who is passionate about delivering lasting impact for people with disabilities and other marginalised communities. As our new Director of Programme Impact, you will shape the strategic direction and development of our programme portfolio, ensuring our partner-led work continues to grow in reach, quality, effectiveness, and impact.
You will bring strong programme leadership, people management expertise, and a commitment to partnership-based approaches that support locally led development. As a member of CBM UK’s Leadership Team (LT), you will contribute to the overall strategic direction of the organisation while leading and motivating a committed Programmes Team. You will play a key role in strengthening CBM UK’s contribution to the CBM Global federation, working closely with country teams, technical specialists, and partners to maximise our collective impact.
An experienced leader, you will provide strategic oversight across a diverse portfolio of programmes, partnerships, and funding opportunities. Overseeing an annual budget of around £4million, you will have a strong track record of delivering impactful programme strategies, building and developing high-performing teams, and fostering a culture of collaboration, accountability, inclusion, and continuous learning. This role offers an exciting opportunity for an established senior leader who is ready to take the next step into their first Director-level position, as well as those with existing director-level experience.
Forward-thinking and adaptable, you will be excited by the opportunities and challenges facing the international development sector. You will play an instrumental role in exploring the changing role of UK INGOs within the localisation agenda and will work closely with the CEO and Leadership Team to develop new approaches and business models that respond to an evolving global context. You will also bring experience of securing and growing institutional and strategic funding opportunities, alongside the ability to communicate complex ideas clearly and compellingly to a wide range of audiences.
Above all, you will share our commitment to inclusion, equity, and disability rights and be motivated by the opportunity to help create a world in which all people can enjoy their rights and fulfil their potential. You will be inspired by the chance to shape both organisational strategy and sector-wide conversations, ensuring that people with disabilities remain at the heart of international development and humanitarian action.

Key Responsibilities
Programmes Leadership & Management (70%)
1. Lead the strategic and financial development and oversight of CBM UK’s international programme portfolio, ensuring the organisation delivers its programme strategy with maximum impact and effectiveness in alignment with CBM Global’s strategy. Support and line manage the team to translate strategic priorities into actionable plans to ensure excellence in programme funding, development and delivery.
2. Drive quality and effectiveness within CBM UK projects and across CBM Global by
a) ensuring effective coordination of tasks, forward planning of key activities and events, and providing space for collaboration, problem-solving, escalation and innovation across the portfolio.
b) identifying and improving policies and procedures that ensure proportional programmatic oversight and support complex institutional funding management.
c) supporting Programmes staff to work with country teams to pursue a localised approach to programming, drawing on the CBM Global localisation roadmap.
3. Work with Programme Funding colleagues to lead and oversee the development of strategic partnerships and packaging of programme approaches that secure institutional funding for CBM UK’s programmes, including by strengthening intelligence on donor trends and funder priorities, developing immediate responses to new opportunities as they arise in line with CBM UK’s mission.
4. Work closely with CBM UK finance, fundraising, communication teams and other CBM Global Members in creating and responding to opportunities for funding, driving growth, and promoting effective use of CBM UK’s voluntary income to leverage match funding.
5. Together with the Board and LT, actively manage programme risks based on CBMUK’s overall risk management framework.
6. Demonstrate leadership in maintaining an environment free from harm for project participants, CBM UK and partner staff by overseeing the management of safeguarding concerns arising in CBM UK supported projects, including reporting to the Board and Charity Commission where appropriate.
7. Promote within the Programmes Department a culture of learning, reflection and continuous improvement which only results in an improved programmatic approach but also informs and supports our advocacy, advisory, and evidence and learning work.

8. Liaise closely with CBM UK colleagues to ensure coordination and effective integration of programme activities into opportunities for fundraising, including contributing to the innovation in business models to diversify CBM UK’s funding base, including exploring sustainable funding approaches to enhance programme delivery and reduce dependency on the charitable model (in conjunction with the CEO and Director of Fundraising, Impact and Communications).

Organisational leadership (20%)
1. Contribute to the overall leadership and strategic direction of CBM UK through the Leadership Team, and in collaboration with the CEO, including contributing to Board meetings.
2. As part of the Leadership Team, take shared leadership responsibility for the wider CBM UK team of staff and volunteers, supporting effective collaboration and organisational cohesion, and taking on cross-functional responsibilities where appropriate.
3. Encourage and promote a culture of ambition, learning and excellence across the CBM UK team.
4. Be responsible for producing and initiating regular reports, briefing papers and other relevant programmes information for the CEO and Board Programmes Committee as appropriate.
5. Lead on supporting the Board Programmes Committee, working closely with the Committee Chair to ensure members are provided with the information necessary to permit strategic oversight and robust risk management.
6. Lead UK’s engagement with CBM Global's programmatic leadership, in particular Directors of Programmes in other CBM Member Teams (Australia, Ireland, New Zealand, Switzerland), CBM Global Secretariat, and Technical Directors, working towards greater alignment, escalation of issues, and collaboration to advance CBM UK’s approach to localisation.

Representation and advocacy (10%)
1. Represent the organisation at the highest levels, including deputising for the CEO where required. Act as a key spokesperson for CBM UK with a range of external audiences, including institutional and statutory donors and strategic partners, media, policy and decision makers and other international and national non-government organisations. Develop and maintain strong relationships with key geographic stakeholders, including diplomatic representatives, ensuring effective engagement and alignment with CBM UK’s programme priorities.
2. In alignment with Advocacy and with Advisory colleagues, contribute to best practice in the UK disability and development sector by forging good relationships with UK-based and international NGO and disability sector networks to advocate for the adoption of inclusive development policies and practices, and champion innovative inclusive programmatic approaches.

For full details please download the Recruitment Pack.

Are you someone who leads from the front? Do you want a role where no two days are the same – one that combines hands-on project delivery, meaningful work with volunteers, and making the evidence count? The South London Mission is looking for a Community Projects & Volunteer Officer to be at the heart of our work.

This is not a desk-bound role. You’ll be packing Brite Box meal kits, running sessions with families and older people, building and leading a committed volunteer team, and producing reports that tell our story to funders and decision-makers. It’s a role for someone equally at home lifting boxes and writing impact reports.

Do you want to facilitate music sessions that develop musical skills and use music to enhance communication skills? We are looking for a creative Music Tutor to join our Creative Programmes Team. You will be responsible for planning and delivering music sessions to adults with a learning disability and autistic adults. Music has the power to positively impact students, from confidence and motor skills to team-working and self-esteem.

Share is a registered charity and a centre for training and wellbeing. We provide a range of programmes empowering adults with a learning disability, autistic adults, and adults with other support needs to live happier, healthier, and more independent lives. Our vision is a world where disabled people are fully included in society, living the life they choose, and we need talented people to help us make that happen.

Main responsibilities 

• You will develop, plan and deliver a curriculum of music activities to support students’ learning goals and social development
• You will develop and source resources for delivery, including making effective use of our state-of-the-art Immersive Learning Space 
• You will work collaboratively with the wider Creative Programmes Team to develop our creative offering 

Who we’re looking for 

• You have experience of providing training or music therapy to adults with a learning disabilities or autistic adults 
• You would ideally be skilled in one or two instruments and be able to plan session that cover a range of different music genres
• You’re an excellent problem solver with a creative and exploratory approach 
• Most importantly, you’re passionate about helping disabled people enjoy more autonomy and you understand how to make this happen

Why work for us? 

Share is committed to empowering disabled adults. You’ll make a difference every day, helping people to live as independently as possible. 

Our values drive us forward. They provide the framework for everything we do, including who we hire. We believe everyone has something to offer others, and we build on people's individual talents, interests and abilities. We think happy employees are successful employees. 

We hold a gold Investors in People accreditation, which means we truly understand the value of people: we focus on what people can do, not what holds them back. And we have robust policies in place so that every single person working at Share takes ownership for making our programmes come to life. 

We’ve been praised for our supportive working environment where everyone has a voice and is valued. You’ll be surrounded by people who support you, challenge you, and inspire you. 

How to apply 

We positively welcome applications from all parts of the community and from people with diverse cultural backgrounds and lived experience.  

Please apply through our website or send us your CV and cover letter answering the following questions: 

1. What are the top three qualities that make you an excellent Music Tutor? 
2. What is your understanding of behaviour that challenges? 
3.  How would you develop the Music programme at Share? 

If you would like to have chat about the role or visit us prior to applying, please contact us.

We focus on ability and believe people work best when they feel valued, safe and happy. We do all that we can to make sure that Share is friendly and welcoming to everyone. All CVs and applications are sanitised to ensure unbiased recruitment. 

This job is subject to two satisfactory references, evidence of qualifications, an enhanced DBS check and providing evidence of the right to work in the UK. If you are disabled and would like to discuss other ways of submitting your application, please call us. 

Our privacy policy for job applicants can be found on our website.

We look forward to receiving your application.

As a busy office, the Systems & Administration Officer plays a central role in the smooth running of MindOut's operations. The postholder will coordinate a range of administrative functions, support the wider team with organisational activities and projects, maintain effective office systems, oversee client and volunteer databases, assist with recruitment processes, and prepare monitoring and performance reports. 

The role serves as a key point of contact for the organisation, responding to enquiries from service users, professionals, volunteers, partners and members of the public. The postholder will provide a professional, welcoming and efficient response across email, telephone and digital communication channels, ensuring enquiries are managed appropriately and directed to the relevant service or team. 

As many people contacting MindOut may be experiencing mental health challenges, emotional distress, discrimination, isolation, crisis or suicidal thoughts, the postholder must be able to respond with empathy, professionalism and sound judgement. The role requires resilience, emotional intelligence and the ability to work within MindOut's safeguarding, risk management and confidentiality procedures while maintaining appropriate professional boundaries.

The postholder plays a key role in creating a positive first impression of MindOut and helping ensure that people seeking support are treated with dignity, respect and compassion from their first interaction with the organisation. 

Role description 

You will have the skills, experience, sensitivity and personal confidence to support all the activities of the charity but will have specific responsibility for: 

Main Tasks 
 

1. All organisational administrative tasks to include word processing, data entry, office procurement and responding to enquiries and requests via phone, email or in person
2. Composing and producing letters, documents, reports and presentations in a range of formats as requested 
3. Collating and maintaining statistical information using databases and spreadsheets
4. Monitor and maintain the quality, accuracy and security of organisational data, ensuring compliance with GDPR and MindOut policies. 
5. Updating MindOut’s website and social media and assisting with producing newsletters 
6. Developing and maintaining office systems, organise and store paperwork, documents and computer-based information.Maintaining and developing filing systems and operational procedures for the secure retention and retrieval of information 
7. Act as a systems champion for the organisation, supporting colleagues with the effective use of databases, Microsoft 365, Lamplight, Volunteero and other organisational systems. 
8. Identify opportunities to improve systems, administrative processes and ways of working that enhance efficiency, compliance and service delivery. 
9. Being responsible for all administration tasks relating to the recruitment, training and induction of staff and volunteers 
10. Undertaking administration tasks relating to finances/accounts such as petty cash reconciliation 
11. Carrying out background research and present findings in subjects which are relevant to the work of MindOut 
12. Organising and attend meetings, events and conferences where appropriate including booking rooms, arranging catering, preparing and circulating papers and taking minutes 
13. Organising mailings and other publicity tasks to promote the work of MindOut 
14. Maintaining strict confidentiality with regard to information given by and information about service users 
15. Coordinate, support and provide day-to-day guidance to administration volunteers, ensuring tasks are appropriately delegated and completed to a high standard. 

Please view attached job description and specification for futher details.

Interviews to be held 12 &13th August.

The Role

The Senior Programme Coordinator will support the development and delivery of SEO London’s apprenticeship programmes.

The post holder will develop a strong understanding of SEO London’s programmes, the industries we support and the needs of our students and partner organisations.They will use this knowledge to deliver projects, respond to stakeholder needs and provide a professional and supportive participant experience.

The role has three core areas of focus:

· Delivering high-quality apprenticeships programmes, projects and events

· Building trusted relationships with students, schools, partner firms and other stakeholders.

· Using data, feedback and evaluation to improve programme delivery and demonstrate impact.

This is a hands-on delivery role with responsibility for independently managing defined programme workstreams and projects from planning through to evaluation.

The successful candidate will be expected to create structure, manage competing priorities, anticipate delivery challenges, and resolve routine issues without requiring detailed day-to-day direction. They will understand when to make decisions independently and when a significant risk or issue should be escalated.

The rolewillsit within SEO London’s Apprenticeships Team, and support thedevelopment, preparation anddelivery of two new keyinitiatives:

· Plan A (Year 12-13): An 18-month apprenticeship support programme for Schools Leavers pursuing Higher-Level Apprenticeships across SEO London industries.

· Schools Alumni: A dedicated post-Schools community that keeps participants connected to SEO London, supports diverse progression pathways, and enables long-term tracking and engagement.

As these initiatives continue to develop, the post holder will contribute ideas, identify improvement and help establish effective and consistent delivery processes.

Key Responsibilities and Accountabilities

PROGRAMME  AND PROJECT DELIVERY

· Take ownership of defined apprenticeship programme workstreams, projects and events from planning through to delivery and evaluation, ensuring agreed outcomes, deadlines and quality standards are met.

· Develop and maintain clear delivery plans, coordinate resources and stakeholders, and proactively identify and resolve delivery risks or issues.

· Facilitate engaging programme sessions and provide appropriate one-to-one coaching and support to students.

PARTICIPANT & STAKEHOLDER MANAGEMENT 

· Act as a key point of contact for students, schools, partner firms, volunteers, internal teams and third parties, providing clear, responsive and professional communication.

· Build trusted relationships, understand different stakeholder needs and use sound judgement to manage expectations, resolve routine issues and escalate significant concerns appropriately.

· Represent SEO London confidently and professionally at programme, school, partner and external events.

QUALITY, DATA AND IMPROVEMENT

· Maintain accurate and timely programme, participant, partner, event and volunteer records within the CRM, ensuring high standards of data quality, confidentiality and compliance.

· Use programme data, feedback and evaluation findings to assess impact, identify improvements and make practical recommendations that strengthen the participant and partner experience.

Person Specification

We are looking for an experienced programme professional who can combine strong project coordination with excellent stakeholder management and a genuine commitment to supporting young people.

The successful candidate will be proactive, organised and comfortable taking responsibility for complex activities. They will be able to create structure in a developing environment, manage competing priorities and make sound day-to-day decisions.

Direct experience within the apprenticeships sector is desirable but not essential.

Essential Skills and experience

· Experience of coordinating programmes, projects or events from planning through to delivery and evaluation.

· Strong organisation and time-management skills, with the ability to independently manage competing priorities, deadlines and defined workstreams.

· Experience building effective relationships with students, schools, employers, partners or other internal and external stakeholders.

· Strong written, verbal and interpersonal communication skills, including the confidence to facilitate sessions, present information and handle stakeholder queries professionally and empathetically.

· Experience using CRM systems, databases and Microsoft 365 to maintain accurate records, analyse information and produce reports or programme materials.

Desirable Experience and Knowledge

· Experience or knowledge of the UK apprenticeships, employability, careers, education or youth sector.

· Experience providing one-to-one coaching or student support.

Required qualifications

· University degree in any discipline; or

· 2 years of relevant and transferable work experience in a similar capacity

We recognise that relevant experience can be gained through different professional, educational and personal routes. Candidates should use their application and cover letter to demonstrate how their experience meets the requirements of the role.

What we offer?

· Annual Leave: 28 days + Bank Holidays.

· Enhanced Family Friendly Policy.

· Flexibleworking(2 days in the office) and a lovely office space by Borough Station.

· Benefits:

o Employee Assistance Programme

o And more…

This is a significant and rewarding opportunity to make a real difference in supporting our ambition for nature’s protection and recovery across Birmingham and the Black Country. The post holder will help support the collection, collation, and digitisation of ecological data relating to species, sites and habitats across our landscape. Your work will be critical to the success of EcoRecord – the region’s Environmental Records Centre - and aid in the protection of local wildlife of great value to people, and communities in our region.

As a wildlife charity serving a heavily urbanised area, a major element of our work is to provide ecological evidence and related information, that supports the designation of wildlife sites and informs the protection of nature in the face of urban development.

You will work within EcoRecord to deliver high quality data products and services to a range of customers and users. EcoRecord is part of a network of Local Environmental Records Centres across the UK and provides information services to a wide range of users such as local authorities, statutory agencies, ecological consultants, national and local recording schemes, and others.

The post of Biodiversity Data and Evidence Officer is a central and varied role within EcoRecord, that will include making use of GIS mapping and specialised databases to analyse and digitise ecological data. The role will also include promoting high quality biological recording activities, supporting specialist recording groups, and engaging with volunteers, including through our social media channels. You will assist with key aspects of the day-to-day operation of the records centre, including the maintenance, management, and development of core data sets and analytic processes.

Key Responsibilities

• Assist with the development and growth of EcoRecord’s data infrastructure by supporting the collection, collation and computerisation of ecological and other relevant data (primarily species, sites and habitats data), through the competent use of Geographical Information Systems (GIS) and, though not exclusively, Recorder 6.
• Contribute to the improvement of data management systems and processes.
• Contribute to the delivery of projects that deliver nature’s recovery across Birmingham and the Black Country.
• Assist with the adoption and development of practices and tools that improve the efficiency of data management and data availability.
• Assist with data analysis and the production of high-quality data products and services.
• Be an advocate for and help to promote high quality biological recording in Birmingham and the Black Country.
• Assist in supporting specialist species interest groups and the wider volunteer recording networks throughout Birmingham and the Black Country and with enabling the development and formation of new interest groups.
• Assist and support surveys and local recording initiatives, including the City Nature Challenge.
• Contribute to EcoRecord’s and the Wildlife Trust’s online presence through producing content for social media and website etc. in collaboration with colleagues including the Trust’s Communication Department.
• Assist in the recruitment and supervision of volunteers in a range of activities, namely surveying and data entry.

About You

The successful applicant will be very well organised, highly motivated, collaborative, have a high level of attention to detail, and be used to prioritising a complex workload. You will have good ecological knowledge, and the confidence and ambition to affect conservation outcomes through the provision of high-quality ecological evidence. Above all, you will be driven by a commitment to see nature’s recovery across Birmingham and the Black Country’s urban landscape.

What We Offer

• A chance to make a real impact in local communities and the natural environment 
• A supportive and inclusive team culture 
• Flexible working arrangements 
• Opportunities for professional development 

As a Support Worker at Ace of Clubs drop-in day centre supporting people who are homeless and facing adversity, you will play a key role in supporting individuals who may be navigating chaotic lifestyles, trauma, and multiple disadvantages. You will provide practical and emotional support, help people access essential services, and work to empower them to move towards independence.

Your role will involve working directly with service users, managing case records, liaising with partner agencies, and contributing to the smooth running of our busy centre. Ultimately, you will support people to overcome barriers, develop essential skills, and build confidence in navigating life challenges and providing advocacy where needed.  In particular, you will be on duty as Support Worker during our busy, daily lunchtime service - responding to the needs of a variety of guests – on a busy day we can reach 150 – 200 guests visiting our service.

In addition, Ace of Clubs works with a wide range of volunteers and partners on a daily basis including food partners, health partners, corporate, individual and client volunteers.  Your role will also be required to support the team in the smooth functioning of these areas, for example liaising with partners on site, showing around volunteers or feeding back any issues during lunch service.

You will also support with the operations and building’s co-ordination, including carrying out weekly health and safety checks as required, i.e. fire alarm checks, legionella checks etc., meeting onsite contractors, counting and logging cash takings, responding and filtering the central email account and making food and supplies orders. You will be provided with comprehensive training in these areas.

Application Instructions

• For your application you need to submit:
- A covering letter (no longer than 1.5 sides of A4) which clearly states how your experience demonstrates your Skills, Competencies and Personal Attributes specified in the Personal Specification. If you do not have direct experience in the charity sector, please consider the skills and experience you have gained in other work, volunteer, studying or extra-curricular activities.
- A CV (no more than 2 pages) that includes Contact Details, Education, Employment, Volunteering/Extra-Curricular (as relevant), 2 x Reference contacts (Employment and Character Reference required).

ABOUT SAT-7 UK

SAT-7 UK is part of an international Christian media ministry. Through our partnership with SAT-7 International, we bring life changing joy to the people of the Middle East and North Africa through powerful, faith-filled television and digital media programmes, supported in the UK through prayer, giving and influencing to bring about change.

SAT-7 UK has grown a faithful supporter base across the UK. However, we recognise the need to better establish who we are and what we do in the hearts and minds of UK Christians. We want to raise our profile and deepen the support and active engagement we receive from existing and a new generation of supporters, to increase the impact of SAT-7’s ministry across the MENA region and in the UK.

ABOUT THE ROLE

This is an exciting opportunity for a skilled writer and communicator to tell the stories of SAT-7 and the people of the MENA in fresh and powerful ways. You’ll be working in a fast-paced, creative environment as part of the Communications & Marketing Team, delivering high quality content across a range of platforms. You’d be writing engaging podcast and video scripts, powerful viewer testimonies, inspiring articles for our website or print magazine and attention-grabbing email copy. You’ll be one of the main points of contact with our international office and Middle Eastern TV studios, gathering and repurposing impactful stories and resourcing the wider UK team.

All of this would support our 5-year strategic outcomes:

1. To see an increased and actively engaged support base giving regularly to sustain the work of SAT-7, so that SAT-7 UK is raising a sustainable £4M with over 3,500 donors.

2. Supporters and funders have a deepened understanding of the challenges faced by Christians and the people of the MENA region, and impact of SAT-7, to create opportunities to pray, engage and partner for change.

KEY RESPONSIBILITIES

• Write engaging content for a range of platforms, including print and digital, such as articles, scripts and email copy
• Prepare episode templates, invite and research guests for the ‘Around the Table’ podcast with captivating and informative topics through highlighting regional issues and Christian context
• Assist the Senior Editor in writing copy and copy editing for prayer resources, such as monthly 7 Ways to Pray and seasonal campaigns at Lent and Advent, that will encourage prayer engagement, raise awareness of SAT-7’s work and expand SAT-7’s support base
• Show how God is at work in the MENA, and mobilise increased prayer for the issues affecting different people groups and MENA Christians
• Inform supporters and the wider public about the context, news, challenges and opportunities for the MENA region and Church
• Assist the Senior Editor in the production of copy for Insight magazine, writing effective and inspiring copy to demonstrate the impact of SAT-7 and inspire supporters to take action
• Repurpose written content from SAT-7’s international office for use across a range of platforms, and adapt and upload articles to the SAT-7 UK website
• Gather news and contextual information to generate content for flagship supporter publications, and support other teams as required (e.g. for events, campaigns, appeals, church presentations, prayer updates and reports)

GENERAL RESPONSIBILITIES

• Ensure consistent messaging, branding and tone of voice and that content conforms to SAT-7 security, communication and style guides for a range of different audiences
• Communicate sensitively and positively about the MENA region and the work of SAT-7
• Assist the Communications & Marketing Manager and other colleagues as required
• Operate at all times within relevant statutory requirements and guidelines, following best practice recommendations wherever possible, and especially ensure compliance with the Fundraising Regulator Code and GDPR legislation

SPIRITUAL LEADERSHIP

• To set Christian standards in the working environment and to lead by example
• To attend appropriate staff meetings to hear updates and share and coordinate activities and spend time in prayer and worship together
• To lead or participate in sessions of prayer and biblical reflection within the Team
• To be committed to SAT-7 UK’s Missions, Values and Beliefs
• To maintain own spiritual development and relationship with God e.g. through individual prayer and reflection times
• Willingness to be an occasional staff speaker that represents SAT-7 at speaking engagements, meetings and conferences from small meetings to large events
• Committed and growing Christian, passionate about changing the world and being a part of God’s mission

ABOUT YOU
Essential Skills and Abilities Required

• Passionate about telling the stories of God at work in people’s lives
• A degree-level qualification in Communications, English, Politics or a similar field
• A talented writer with a portfolio of published written work
• Experience in developing podcast episode templates and writing/developing scripts for podcasts or video
•  Ability to copy edit and demonstrate exemplary grammar and spelling
• Experience of working in a communications role
• A fast worker, able to prioritise and multitask a number of ongoing projects to set deadlines
• Ability to work under pressure, manage time effectively, prioritise and work to deadlines

Desirable Skills and Abilities

• Knowledge and experience of the Middle East and North Africa
• Experience working for an international Christian ministry or development organisation

HOW TO APPLY

• Candidates must have the right to work in the UK and be based in the UK – no overseas applications will be considered
• If an informal conversation about the role would help, please contact us through the details on our website
• If you do not have experience in all ‘key responsibilities’, please tell us about the relevant skills and experience you do have, as you will still be considered
• If you are unavailable on the proposed interview dates, please specify this in your application and your nearest available date. It is important to note that this may not be possible to accommodate and interview dates may be subject to change
• There is an Occupational Requirement, in accordance with the Equality Act 2010, for the position to be filled by a committed Christian

We’d love to hear from you! To apply, please visit our website before sending a covering letter, CV and full application form.

Hours Per Week: 37.5 Hours per week

Shift Pattern: Monday to Friday 9:00am to 5:00pm

Work Base: Site based with travel

We have a fantastic opportunity to join our Cheltenham Accommodation based Service as a Service Coordinator.

In this role you will lead the day-to-day delivery of a high-quality person-centred service, working alongside a dedicated team, you will create a safe, welcoming and inclusive environment where people feel valued, respected and empowered to achieve their goals.

You will provide leadership and guidance to colleagues, build strong partnerships with local agencies and champion innovative approaches that improve outcomes for the people we support. We are looking for a highly motivated, confident and proactive person with excellent communication skills and the ability to manage challenging situations.

The successful candidate must hold a full UK driving licence. Please note, this post is subject to an enhanced check made by the Disclosure & Barring Services, paid for by P3.

P3 reserve the right to close this advert earlier than the stated closing date.

P3 is an equal opportunities employer and is committed to combating all forms of discrimination.

P3 have committed to achieving 'Net Zero' Carbon emissions by 2050. Our Carbon Reduction Plan is available via the P3 website.

In partnership with Treeapp, for every new employee, we plant a tree at one of their planting sites worldwide.

Our Charity

Established in 1972, P3 Charity is a modern, forward-thinking organisation providing support services to people facing social exclusion across the UK.
We offer a wide range of services, including homelessness prevention, supported housing, mental health support, community advice, hoarding support and services for young people.

We're a person-centred organisation who works alongside people to improve lives. We do this by strengthening communities, unlocking potential and creating new possibilities. We tackle challenges others won't and we go the extra mile. We believe in collaboration - both within our teams and with the local community - to achieve the best outcomes. Our values-driven approach means we recruit for values and train for skills.

What We Offer

• Enhanced Annual Leave Entitlement - 27 days annual leave per year, plus bank holidays.
• Commitment to Mental Health and Wellbeing - people are at the heart of what we do; you'll also have access to our National Wellbeing Lead and Regional Wellbeing Champions.
• EDI Focus - an opportunity to join other colleagues to raise awareness and steer initiatives, contributing to our inclusive culture.
• Paycare Health Cash Plan - you can claim back costs for a wide range of everyday health expenses, including optical, dental, physiotherapy, and more, within an annual limit.
• Employee Assistance Program - access to 24/7 GP appointments, 1-1 counselling and health assessments.
• Bike2WorkScheme - the Bike2Work Scheme is part of the Government's Green Transport Plan, designed to encourage healthier, more sustainable travel.
• Discounts - access to Paycare Perks and Tickets for Good.
• Reward and Recognition - such as team away days, P3's Annual conference and Colleague Awards Ceremony.
• Personal Development Opportunities - including mentoring, training, secondments, job shadowing, and more.
• Colleague Volunteering Programme -one day paid leave per year to volunteer in the community
• Enhanced Sickness Pay - based on your length of service.
• Earning Potential - optional overtime and refer a friend bonus scheme.
• Additional Equipment Provision - some employees may be provided with additional equipment including workwear, tools and use of a company van or car.

As Supporter Care Coordinator, you’ll be the first point of contact for people engaging with our three charities: Guy’s & St Thomas’ Charity, Evelina London Children’s Charity, and Guy’s Cancer Charity. You’ll play a key role in delivering excellent service, managing a wide range of enquiries from supporters—whether they’re donating, fundraising, or simply seeking information.

The role requires you to become highly knowledgeable about activities across our three charities, engaging with internal teams and maintaining a positive, helpful presence in all interactions.

You’ll handle supporter enquiries across various communication channels, ensuring timely responses within our service level agreements. From processing donations and managing complaints to maintaining accurate records in the fundraising database (Raiser’s Edge), you’ll help ensure a smooth, efficient experience for every supporter. You’ll also be helping to manage relationships with external suppliers, making sure they deliver on our high standards of supporter care.

This is an ideal opportunity for someone who enjoys solving problems, values attention to detail, and thrives on building relationships. We’re looking for someone who is up for getting involved with all areas of  fundraising with the drive to make things run just that bit smoother. Whether it’s improving how we manage enquiries about our events or making sure donors get a special thank you. This role needs someone who is proactive about providing the best experience for our supporters and can build great relationships with the team to do so.

The Team
The role is within the Individual Giving, Legacies & Supporter Care team. The team is led by a Head of
Individual Giving who manages these vital areas of public fundraising. This role will be managed by the  Supporter Care Manager.

Key Relationships
Internal: All fundraising teams, Funding Team, Gift Processing, Fundraising Database, Legal and Compliance, Digital, Marketing and Communications.
External: Fundraisers and donors (the public), Guy’s and St Thomas’ Hospital trust staff, Agencies operating face to face fundraising, fulfilment agencies, events operations agencies

Key Responsibilities

Supporter Enquiries & Communication

• Act as the first point of contact for supporters via email, telephone, voicemail and post, delivering warm, professional and responsive customer service across all our charity brands.
• Triage and respond to a wide variety of enquiries – from donations and event registrations to complaints and requests – within a 48-hour timeframe, in line with our service level agreements.
• Engage with supporters with empathy and kindness, helping to build long-term relationship and positive experiences.
• Handle sensitive requests such as cancelling or amending regular gifts, updating contact preferences, and allocating donations to specific funds.
• Manage and escalate complaints appropriately, ensuring they are logged accurately in Raiser’s Edge and resolved in line with our policies and timelines.
• Liaise with third-party agencies, particularly face-to-face and door-to-door fundraising partners, to ensure prompt resolution of supporter issues and flag delays or concerns to relevant internal teams.

Donation Processing & Database Management

• Process donations received over the phone, ensuring secure handling and accurate entry into the database.
• Update and maintain supporter records in Raiser’s Edge CRM, recording all communications and actions taken.
• Work closely with the Gift Processing team to ensure timely thanking of donors and that all relevant correspondence is correctly documented.
• Respond to specific donation-related requests, such as Gift Aid updates, tribute gifts, or restricted fund allocations, with care and accuracy

Process Management & Operational Support

• Manage and improve core Supporter Care processes, ensuring team documentation, templates, and workflows are regularly reviewed and kept up to date.
• Use mapping tools like Mural and Visio to visually present processes.
• Lead on the upkeep of supporter communication tools, including templated responses, acknowledgement letters, and postal receipts.
• Maintain operational systems such as the franking machine and oversee supplies of stationery, packaging, and materials used across the team.
• Handle briefing documents from fundraising and funding teams, ensuring necessary updates to processes and supporter care materials are implemented.

Insights, Reporting & Continuous Improvement

• Collect both quantitative (e.g. response times, enquiry volumes) and qualitative (e.g. supporter feedback) data to measure Supporter Care performance and help to identify areas for improvement.
• Contribute to quarterly reporting exercises, including complaint analysis and supporter experience metrics.
• Share supporter stories, feedback and ideas with the wider fundraising and supporter experience teams to help shape more meaningful engagement.

Collaboration & Cross-Team Working

• Build strong, effective relationships with internal teams including Gift Processing, Data, Public Fundraising and Funding & Impact to align supporter care practices and ensure a seamless supporter journey.
• Support teams across the organisation by offering advice, collecting requirements for process improvement, and helping them meet supporter response timeframes.
• Provide stewardship support to teams as required, such as posting in Facebook groups, doing thanking calls, writing thank you cards or helping with other new campaigns/appeals.
• Develop and maintain relationships with key external suppliers to ensure supporter care standards are upheld across all third-party touchpoints.

Charity Representation & Team Culture

• Contribute actively and preparedly to team meetings, share insights, support colleagues with ad hoc tasks and cover when needed.
• Participate in our monthly and weekly team meetings, showing a collaborative and enterprising spirit in discussions and looking for opportunities to explore new areas of our work.
• Take ownership of your professional development with support from your manager, and uphold the charity’s values of diversity, equity and inclusion in all aspects of your work.
• Stay up to date with the work of the charity and the hospital Trust, demonstrating genuine interest and commitment.
• Represent the charity in-person at supporter engagement activities, stalls and events held on hospital sites.
• Support major fundraising events such as the London Marathon and the annual Abseil, often outside regular working hours, by engaging with participants and enhancing their supporter experience.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role

Skills, Knowledge and Expertise

Skills, Abilities, and Attributes

• Strong organisational skills, with experience managing a busy workload in a fast-paced environment and effectively balancing multiple priorities throughout the day.
• Excellent communication skills, both verbal and written, with confidence engaging a wide range of people on the phone, in writing and in person.
• Ability to triage and prioritise a wide variety of enquiries within SLA timeframes (48 hours)
• Excellent Customer service skills with a warm, professional, and responsive manner and an ability to engage with supporters with empathy and kindness, building long-term relationships
• Sensitivity and discretion when handling delicate requests
• Complaint handling and de-escalation skills
• Strong relationship-building skills, both internally (cross-team) and externally (with agencies/suppliers)
• Accuracy and attention to detail 
• A positive, inquisitive, proactive and solutions-focused mindset, with a willingness to share learning and contribute to a culture of continuous improvement.
• Collaborative and adaptable, with a passion for solving problems and working across teams to support shared goals.
• Willingness to support new initiatives and take on new challenges, including occasional out-of-hours support at key events.
• Commitment to diversity, equity, and inclusion
• Self-motivation and ownership of professional development

Knowledge, Experience, and Qualifications

• Experience in a customer service role within a busy team environment
• Experience managing high volumes of calls and emails
• Understanding of complaints handling procedures and service level agreements
• Experience using a CRM database, ideally Raiser’s Edge or Salesforce 
• Experience managing administrative or financial processes securely and accurately
• Experience working with or managing relationships with third-party agencies 
• Strong IT proficiency, particularly in Microsoft Office (Excel, Word, PowerPoint) and a willingness to adapt to new digital systems and tools
• • Experience working cross-functionally with teams 
• Experience contributing to reporting and performance metrics

Benefits

• Contributory Pension
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

• Title: Schools & Groups Coordinator 
• Location: Manchester (Hybrid)
• Contract: Term time only (Permanent) – pro rata (in line with the Local 
  Authority school term times). 
• Hours: 35 hours weekly (variable)
• Salary: £31,086 pro rata (39 weeks: £23,315 per annum), plus holiday pay
• Holidays: 25 days per annum pro rata, in addition, and 8 bank holidays pro rata. As a term time employee, this leave entitlement is paid, rather than taken.
• Reporting to: Delivery Manager (North) 
• Other: This post is restricted to applicants who identify as women. This is a Genuine Occupational Requirement (GOR) under the Equality Act 2010, reflecting the nature of the role, our safeguarding responsibilities, and the needs and lived  experiences of the girls and young women we support. 
• Closing Date: Midnight on Sunday 2nd August 2026

About GFS

Established in 1875, GFS is one of the oldest UK registered charities working to support girls and young women. We believe in challenging gender inequality by empowering girls and young women. 

We achieve this by providing groups where girls and young women build friendships, gain confidence, and learn that they are unstoppable. 

We create a programme of activities designed to develop confidence, self-esteem, emotional wellbeing, and resilience, and recruit and train women volunteers to run those activities in a single gender space. We prioritise working in areas of disadvantage. 

About the job 

GFS is entering a new bold and ambitious strategic period; we intend to significantly grow the number of girls we are supporting across the UK, ensuring more girls feel free to be themselves and are proud of who they are. Building on our long-standing community delivery model and our schools programme in Manchester and London, we are seeking a school and groups coordinator to coordinate local GFS activities and support the growth of GFS in Manchester. 

Full information about the role, person specification, and application process can be found in the JDPS and Job Pack.

To apply for a role at GFS, please submit the following: 

• An anonymised CV (please remove your name, contact details, and any other personal  identifying information). 
• An anonymised Application Form (please remove your name and any other personal identifying information). 
• Diversity Monitoring Form (optional)
• When submitting your application, please include your full name, contact details and location in the body of your email, rather than within the anonymised documents. 
• Please send these documents to our recruitment team - email found in the JDPS doc. 
• Closing Date: Midnight on Sunday 2nd August 2026

If you require any adjustments to support your application or the interview process, please let us
know — we’re very happy to help

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC UK
IRC UK is part of the IRC global network, which has its global headquarters in New York. Our team in the UK works to raise profile, deliver policy and practice change, and increase funding to help restore health, safety, education, economic wellbeing and power to people devastated by conflict and disaster. Since 2021, IRC UK has also provided integration services directly to refugees in England.

In Europe, the IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm. 

The Purpose of the Role

The Refugee Employability Officer will provide tailored employability support to resettled refugees in Hampshire under the Afghan Resettlement Programme (ARP), the United Kingdom Resettlement Scheme (UKRS), Community Sponsorship and other eligible schemes. 

The role delivers structured one-to-one and group-based support focusing on supporting individuals towards employment. This will include agreeing and supporting individuals towards employability related goals and actions within the Individual Support Plan, job search and application support, interview preparation, understanding UK workplace expectations, employer engagement, and links to training, apprenticeships and (where appropriate) self-employment. This work will support individuals often facing barriers such as limited English, recognition of overseas qualifications, childcare responsibilities, health needs or confidence challenges.

Employability support will be integrated within wider Integration support planning to promote sustainable economic independence, strengthen longer-term integration outcomes and support access to appropriate public services where needed.

Key Working Relationships

This position will work closely with all staff involved in the delivery of the Hampshire Resettlement and Integration Support Service. This will include the Programme Manager (Resettlement and Integration), Programme Manager (Economic Empowerment), Senior Integration and Resettlement Officers, Integration Officer, Bilingual Integration Officer, Bilingual Resettlement Officers, ESOL and Education colleagues, Employment Caseworkers and other relevant staff.

This position will also work closely with staff at our partner organisation, Citizen Advice Rushmoor, Jobcentre Plus (DWP), statutory funded employment support services (ie Connect to Work), education and training providers, employers, and relevant advice organisations across Hampshire.

This role will be line managed by the Senior Integration Officer with a dotted line to the Programme Manager (Economic Empowerment). 

KEY ACCOUNTABILITIES

Employability support to individuals (55%)

• Conduct structured individual assessments to identify skills, qualifications, employment history, transferable competencies and career aspirations, translating these into clear and realistic actions and goals within an Individual Support Plan. 

• Deliver tailored job readiness support through one-to-one coaching and group-based workshops, including CV development, interview preparation, UK workplace norms, digital literacy, job search strategies and confidence-building.

• Support individuals to access and sustain employment opportunities, facilitating job matching, including liaising with employers, facilitating introductions, supporting applications and providing on the job follow-up assistance to promote job retention and progression.

• Monitor and respond to employment and training‑related risks, including exploitation, unsafe work and discrimination, ensuring appropriate safeguarding action, advocacy for clients, and partnership working with Citizens Advice Rushmoor and other external partners.

• Provide structured guidance to individuals considering small‑scale self‑employment work, including exploring viable income‑generating ideas, basic planning and market research, understanding relevant UK start‑up and compliance requirements (e.g. sole trader status, HMRC registration and Self Assessment, banking, insurance and any required licences), and signposting to appropriate start‑up and business support services.

• Facilitate access to vocational training, apprenticeships, accredited courses and skills development opportunities that enhance employability and support longer-term career progression.

External engagement and partnerships (20%) 

• Develop and maintain productive relationships with local employers across Hampshire to facilitate direct placements, identify suitable job opportunities, work experience placements and promote inclusive recruitment practices amongst local employers.

• Promote awareness among employers of the skills and contributions of resettled refugees, supporting inclusive workplace practices and addressing misconceptions where appropriate.

• Build and maintain collaborative working relationships with Jobcentre Plus (DWP), education and training providers, and business advice and start-up support services to strengthen pathways into work, training and self-employment.

• Represent the service in local employability and partnership forums, contributing to multi-agency strategies that improve labour market access and progression for resettled refugees.

Key Administrative tasks (15%) 

• Ensure timely and accurate compliance with all reporting requirements, including database management, case noting, and file maintenance with a focus on evidencing client progress and outcomes. This will require completion of accurate and timely records and case notes in line with data protection and reporting requirements. 

• Provide logistical support for the procurement of into‑work support items and the delivery of employability workshops and employer events, including preparation of participant materials and coordination with partners.

• Analyse trends and barriers affecting employment outcomes and contribute insights to service development discussions to strengthen overall programme impact.

Ways of working (10%)

• Collaborate with internal colleagues and external partners to ensure that employment, training and self-employment pathways are integrated within longer-term integration planning.

• Gather and analyse client and employer feedback to inform continuous improvement of employability interventions and self-employment support.

• Carry out all the above in accordance with the aims, values and policies of International Rescue Committee, in particular in relation to safeguarding, confidentiality, impartiality and Equal Opportunities.

PERSON SPECIFICATION

Skills, Knowledge and Qualifications

Essential

• Strong written and verbal communication skills, with the ability to communicate effectively with colleagues, partners and clients in English.**

• Strong knowledge of the local Hampshire employment context, including employment opportunities, key local employers and available training and development pathways. 

• Excellent interpersonal and relationship building skills, with the confidence to engage and maintain a wide range of internal and external partnerships.

• Good IT skills, including proficiency in using Microsoft Office and experience delivering or supporting meetings/workshops via online platforms such as Microsoft Teams and Zoom.**

• Strong working knowledge of the UK labour market and recruitment processes, with the ability to coach clients on job search, CV development, interview preparation and workplace expectations.

• Ability to travel regularly throughout Hampshire, the service delivery area.**

Desirable

• Ability to communicate in Dari and/or Pashto, or another community language relevant to the Hampshire resettled population.

• Lived experience of forced migration, resettlement, or navigating UK employment systems as a refugee or migrant.

Experience

Essential

• Minimum two years of related experience, delivering tailored employability support with refugees, migrants or other vulnerable populations in Hampshire.**

• Experience delivering one-to-one employability coaching and/or group-based job readiness workshops in diverse, multi-lingual and cross-cultural environments.

• Experience conducting outreach to the private sector to build relationships and raise awareness. 

• Experience supporting clients to access employment, education and training opportunities, including liaising with Jobcentre Plus (DWP), training providers and employers where appropriate.

• Experience handling confidential documents and sensitive information.**

• Prior experience of using a client relationship management system or case management database, with accurate case noting and outcome tracking.

Desirable

• Experience supporting clients with self-employment pathways, including UK start-up basics (e.g., sole trader/limited company options, HMRC registration/Self Assessment) and signposting to appropriate business advice and start-up support services.