435 Charity operations manager jobs

Are you an organised, detail-oriented professional with a passion for serving others through excellence in payroll and HR?

We are seeking a Payroll & HR Assistant to support our vital back-office functions, ensuring all employees are paid accurately and on time. This is a great opportunity to contribute to a mission-driven organisation that combines professional standards with a heart for faith-based service.

We are a growing charity that values and invests in our people. We believe in developing our employees and actively support career progression. You’ll join a team where your contributions are recognised, your development matters, and where you can grow professionally while helping us fulfil our mission.

As a Payroll & HR Assistant, you’ll play a crucial role in processing monthly payroll for over 700 staff, responding to pay queries, and supporting recruitment and HR administration.

If you have experience in payroll, a working knowledge of HR processes, and a desire to make a real difference, we’d love to hear from you.

Responsibilities:

• Accurately process monthly payroll using Sage Payroll for all care homes and schemes.
• Ensure all statutory and voluntary deductions are correctly applied.
• Handle queries from staff and managers regarding pay and benefits.
• Support recruitment processes and general HR administration.
• Ensure compliance with HMRC, pension providers, and payroll-related legislation.
• Assist in annual payroll processes, including year-end and P11D submissions.
• Play a key role in keeping internal systems up to date and in line with best practice.
• Regularly attend Head Office prayer times.
• Support the HR team, especially in matters related to the organisation's objective of advancing the Christian faith—such as advising managers or supporting recruitment for roles that require the post holder to be a practising Christian under an Occupational Requirement.

Skills/Experience:

• At least 1 year of payroll experience, including PAYE knowledge.
• Familiarity with Sage Payroll (or similar system).
• Strong organisational and time management skills.
• High attention to detail and data accuracy.
• Strong communication and interpersonal skills.
• Comfortable using Microsoft Word, Excel, and Outlook.
• Able to work independently and as part of a team.
• Creative thinker and problem-solver.

This role has an Occupational Requirement to be filled by a Christian under the provisions of the Equality Act (2010)

Hours:

Full-time, 35 hours per week

Benefits:

• Remote/hybrid working (Head Office: Tower Bridge, London)
• 5 weeks’ paid holiday per year, plus bank and public holidays
• Pension scheme
• Ongoing training and support
• Team events
• Medicash
• Perkbox – including an Employee Assistance Programme
• Care Friends referral scheme
• Long-service and birthday rewards

— What our staff say about us: …“It is a friendly and welcoming place to work” … —

Pilgrims’ Friend Society is a registered charity. Our Christian ethos is central to everything we plan and do. We are committed to having a diverse senior management team and we encourage applications from disabled and Black, Asian, and Minority Ethnic candidates, as these groups are underrepresented on our senior management team at present.

Harris Hill is recruiting for a Senior Finance Manager/Financial Controller to work for this well-established charity based in Northwest London (Hybrid) 

THIS IS AN URGENT PERMANENT POSITION WITH INTERVIEWS AVAILABLE AS SOON AS POSSIBLE

• Position: Permanent
• Title: Senior Finance Manager/Financial Controller
• Reporting to: Director of Finance:
• Management: 2 Finance Staff: Finance Manager & Finance Assistant
• Salary: £55.000pa - £58.000pa
• Hybrid working: 3 days a week is required in their offices in Northwest London
• Qualification: A Fully Qualified Accountant is required.

The Role 

As the Senior Finance Manager/Financial Controller, you will run the day-to-day financial operations, taking ownership of transactional accounting and month-end reconciliations. You’ll maintain the general ledger, ensure data integrity across systems, and manage accounts payable, accounts receivable and credit control functions.

The role involves coordinating payroll, preparing management accounts and VAT returns, supporting budget preparation and assisting with year-end accounts and internal and external audits. You’ll also manage the Finance Manager and play a key role in the organisation’s financial stability and operational success.

Requirements 

• Fully qualified accountant (ACA, ACCA, CIMA or equivalent professional qualification).
• Proven experience managing the month-end close and preparing management accounts.
• High-level Excel proficiency and ability to work with financial data confidently.
• Experience with accounting software (Xero experience is advantageous). Proactive self-starter with strong attention to detail and accuracy. Experience in the charity sector, including technical expertise in Charity SORP.

Head of Finance & Operations 

A leading health-focused membership body is looking for an experienced Head of Finance & Operations to join its senior leadership team.

This is the lead finance role within the organisation, with a broad remit spanning finance, facilities, procurement and operations. You’ll provide strategic leadership and challenge, ensuring resources are used effectively while helping to shape financial strategy, improve systems and processes and support organisational transformation.

Key details:

· Salary: £78,131 – £87,344

· Full-time – 35 hours per week

· Largely remote – just one day per week in the Central London office, usually Wednesdays

· Lead the organisation’s financial strategy, planning, reporting and compliance

· Oversee budgeting, forecasting, reserves, cash and longer-term scenario planning

· Provide strategic financial advice to the Leadership Team, Council and Finance, Risk & Audit Committee

· Lead business partnering and ensure senior stakeholders have meaningful financial insight to support decision-making

· Oversee facilities, procurement, business continuity and key operational projects

· Lead a team of nine, including three direct reports

We’re looking for a qualified accountant (ACA, ACCA, CIMA or equivalent) with significant senior leadership experience across finance and operations. You’ll need experience of leading transformation and cultural change, developing long-term finance and operational strategies, and leading high-performing teams. Strong technical knowledge across areas including FRS102, Charity SORP, VAT, payroll and tax is also important.

Benefits include:

· Annual pay rise in line with inflation, with eligible colleagues also moving up a scale point within their grade

· 12% employer pension contribution

· Flexible working, supporting a wide range of arrangements including varied hours and condensed weeks

· Hybrid working – just one day per week in the office (usually Wednesdays), with the remainder from home

A great opportunity for an experienced senior finance leader looking for a broad, strategic role combining finance and operations, with significant organisational influence and excellent flexibility.

Closing date: 2nd October

Please send your CV for further consideration.

About The Role

Kingston Bereavement Support (KBS) is the only bereavement service in Kingston Upon Thames. We are a registered provider to local GPs and an organisational member of the Childhood Bereavement Network. We are organisational members of British Association for Counselling and Psychotherapy, and we work in accordance with their Ethical Framework.

We are looking for a committed and passionate person who can work as part of small team to provide a professional, effective, and quality service, ensuring that equal opportunities are available for everyone.

The ideal candidate will be/have:

• Excellent leadership skills and be adept establishing and sustaining productive partnerships.
• Experience of managing experienced staff, including personal development and objective setting.
• Experience of managing, monitoring and evaluating service or organisation provision.
• Practical experience of operational functions, ideally including IT, finance and marketing.

Accreditation Manager        

Salary: £58,000p.a.

Contract: Permanent

Hours: 37.5 hours per week 

Location: Wigan or Home Based with extensive travel throughout the UK and occasional international travel.

Keep Britain Tidy is one of the UK’s leading environmental charities. At a time when we are living in a world that is facing its greatest environmental challenges, the work we do has never been more important or more urgent.

About the role

This is a leadership role for someone who can combine strategic thinking, strong project management, commercial awareness and excellent stakeholder engagement. You will ensure our accreditation programmes continue to inspire participation, generate income and deliver measurable impact for people, places and the environment.

As Accreditation Manager, you will lead the strategy, growth and delivery of our accreditation programmes, ensuring they support accessible, high-quality places, promote wellbeing and sustainability, generate income and demonstrate measurable impact. You will oversee budgets, partnerships, quality assurance, impact reporting and programme teams, while acting as a senior contact for government, sector bodies, partners, customers and stakeholders in the UK and internationally.

We are looking for someone with strong leadership, project management and relationship-building skills, together with the confidence to work with senior stakeholders and represent the organisation externally. You will bring experience of managing budgets, developing commercial or partner-funded relationships, solving complex problems and leading teams to deliver high-quality outcomes.

Knowledge of the green spaces sector is essential, while knowledge of the coastal and hospitality sectors would be an advantage.

Benefits

All our roles benefit from generous holiday entitlement and pension contributions, including the opportunity to join the UK’s first net zero carbon pension scheme and to receive extra days leave for using alternatives to flights. You can view our range of benefits on our website.

Diversity & Inclusion

We are committed to building a diverse workforce and welcome applicants from all backgrounds including those from underrepresented groups.

If you need any reasonable adjustments throughout the recruitment process, please let us know. 

How to Apply

If this sounds like the perfect role for you and you’d like to help us make a difference, we’d love to hear from you.  Please review a copy of the full job description and ensure you meet the essential criteria before applying. 

After reading the application information, if you would love to work with us please continue to apply.

As part of the application process you will need to answer 3 sift questions relating to your relevant experience and submit your tailored CV which highlights how you meet the essential criteria of the role.  We also ask that you complete equal opportunities monitoring information as we want to try to make sure that our workforce is representative of the population and we are not excluding any community. Please note that this information will be held separately.

Please submit your application before the closing date.

The deadline for applications is 09:00 Monday 28 September 2026. Please note we reserve the right to close this vacancy early, so recommend that you submit your application at the earliest opportunity. 

Interviews will be held via MS Teams on 14 or 15 October 2026. 

If you require an in-person interview, please let us know. 

We have signed the pledge to always #ShowTheSalary for the roles that we advertise.

No agencies please.

Job Summary 
The Service Manager - Z House will provide operational leadership for Z House, Caring in Bristol’s emergency accommodation service for young people aged 18–25 experiencing housing crisis. 

The Service Manager will be responsible for ensuring that Z House is a safe, welcoming, well-managed and psychologically informed service, where young people are treated with dignity and supported to move towards greater stability and appropriate longer-term accommodation. 

You will lead the day-to-day operation of Z House, overseeing referrals and placements, safeguarding with support from our Safeguarding team and risk management, staff and volunteer practice, accommodation standards, partnership working and service development. 

The Service Manager role will combine operational management with a strong focus on relationships and practice. You will work closely with the young people using Z House, the wider Caring in Bristol team and partners across Bristol to ensure that the service responds effectively to individual needs while contributing to our wider ambition to prevent and reduce homelessness. 
 
The role will also have capacity to lead or contribute to the development and delivery of additional accommodation or youth-focused projects that sit within the scope of Z House and Caring in Bristol’s Support Services. This may include developing new provision, responding to emerging needs and opportunities, and working with partners to extend or adapt our accommodation offer. 

Reporting to the Head of Support Services, you will be part of the wider Support Services team and will contribute to the development of Caring in Bristol’s approach to accommodation, youth homelessness and early intervention. 

Key responsibilities 

• Lead the day-to-day operation of Z House, ensuring the service is safe, effective, welcoming and responsive to the needs of young people experiencing housing crisis.

• Manage the referral, assessment and placement process, making appropriate decisions about suitability and ensuring risks and support needs are identified and managed effectively.

• Oversee safeguarding practice within Z House, ensuring concerns are identified, responded to and escalated appropriately and in line with organisational procedures.

• Lead the development and implementation of effective operational systems, policies and procedures that support high-quality and consistent service delivery.

• Manage and support staff and volunteers involved in Z House, creating a positive, inclusive and reflective culture and ensuring people have the information, training and support they need to work safely and effectively.

• Build strong relationships with referral partners and organisations across Bristol, ensuring young people can access appropriate specialist support and move towards suitable longer-term accommodation.

• Develop effective pathways with the wider Caring in Bristol support offer, ensuring Z House guests can access appropriate support around housing, independent living and other areas of need. 

• Budget responsibility Manage the Z House budget effectively, ensuring expenditure is appropriately monitored, controlled and managed within agreed financial parameters. 

• Lead or contribute to the development and delivery of new projects and service developments within the scope of Z House and Support Services, responding flexibly to emerging opportunities, funding and identified needs 

Our client is a leading independent think tank and advocacy organisation. For over 50 years, we have worked to challenge inequalities and create a more just and equitable society through high-quality research, evidence-based policy development, and public engagement. Our work seeks not only to understand inequality but to challenge the structures and systems that sustain it. We are a values-led organisation – uncompromising on quality, rooted in care, thoughtfully courageous, and committed to solidarity and social justice.

We are seeking a resilient, confident, and strategically minded Director of Finance and Operations to lead our core operational and enabling functions. Working closely with the CEO as a trusted partner, you will ensure the organisation has the financial resilience, operational infrastructure, and governance frameworks needed to deliver its mission.

Key priorities for the role include bringing structure, stability, and clarity to a deeply passionate, activist-driven team of 15 people. You will build agile systems that enable a dual focus: balancing long-term strategic projects with fast-paced, responsive work, championing this reactive work as a natural and vital part of our impact.

Director of Finance and Operations
Our Client
Salary: £68,985 to £77,643 (FTE, pro-rata for part-time)
Location: Hybrid – two days a week in the office in London
Hours: 28 to 35 hours per week (0.8 to 1 FTE)

About you

We are seeking a highly collaborative and objective leader, with:

• A demonstrable background in a senior finance and/or operations leadership role within the charity, not-for-profit, public, or values-led sector.
• A recognised accountancy qualification or demonstrable equivalent senior-level financial management expertise gained through practice.
• A proven track record of building, structuring, and developing an operations team from the ground up.
• Experience working within a mission-driven or activist charity environment, possessing a strong understanding of how to support and manage the unique dynamics of a deeply passionate workforce.
• Resilience, confidence, and grit, with the ability to bring structure and clarity during times of organisational change or transition.
• Agility and adaptability, with the ability to shift gears quickly to manage a dual environment of long-term projects and fast-paced, responsive work.
• Diplomatic leadership capabilities to balance and bridge the rights and responsibilities of a mission-driven team.
• An objective, clear, and firm approach when establishing and embedding operational systems, processes, and expectations.
• Strong financial and analytical proficiency to interpret, present, and communicate financial information clearly to non-finance audiences including Boards and senior leadership teams.

Crucially, you will share a demonstrable commitment to social justice, equity-centred leadership, and fostering inclusive organisational cultures.

How to Apply

For further information, to access the microsite and to apply to this role, please click 'redirect to recruiter'

If you have any queries, please contact our retained advisor via email with a copy of your CV.

Recruitment Timetable

Closing date for applications is 27th September.

Every grant you win becomes someone's first conversation in English, their first step into a job interview, their first time speaking up at a housing tribunal.

English for Action (EFA) is looking for a Partnerships Manager to grow the funding that powers our free, participatory ESOL classes for around 400 migrants across London. Our classes don't just teach English, they build the confidence and collective power people need to organise around housing and employment rights.

About the role

Working closely with our Fundraising Lead, you'll take real ownership of relationships with trusts, foundations and corporate funders, while helping shape how we diversify our income going forward. This is a role with genuine scope to bring your own ideas and see them through, not just execute someone else's plan.

You will:
- Write compelling grant applications, funding proposals and reports that win and retain funding
- Research and build a realistic pipeline of trusts, liveries and corporate foundations
- Develop and maintain strong relationships with existing donors and prospects
- Contribute to EFA's fundraising strategy, including newer income streams such as statutory, corporate, individual giving, membership and events
- Liaise with our Executive Team, Hub Leads and Project Managers so funding proposals stay grounded in what's actually happening in our classrooms and communities
- Maintain accurate donor and grant records on Donorfy, and support monitoring and evaluation of project outcomes

About you

You don't need a degree, and you're not expected to tick every box, nobody does. We're looking for someone with a track record of successful grant writing, strong research and relationship-building skills, and the organisation to manage multiple funding deadlines at once. Knowledge of the UK charity sector and UK trusts and foundations is essential; experience with public sector or EU education funding is a bonus.

If you have lived experience of migration and/or learning English as an additional language, we'd love to hear from you and how you'd like to draw on it in this role.

About EFA

English for Action provides free, participatory, empowering ESOL classes for migrants in London, spaces where students build community and organise collectively around issues like employment and housing rights. We're a national centre of good practice for a radical, participatory approach to ESOL, and we share this approach through training, research and partnerships. We're a team of 11 staff, a wider team of volunteers, and 7 trustees, run through shared leadership rather than a CEO, decisions are made collaboratively, and we aim for our structure to reflect that.

What we offer

- 22.5 hours (3 days) a week, mostly remote, with just monthly in-person meetings in London
- 28 days' annual leave (pro rata) after probation, plus bank holidays, plus a full week's paid closure over Christmas
- 6% matched pension contribution
- Enhanced sick pay, and enhanced maternity/paternity/adoption/shared parental leave
- Wellbeing allowance and full entitlement to leave for sickness, including mental ill-health
- A genuinely flat, non-hierarchical culture with collaborative decision-making on strategy and practice
- Tech and cycle scheme, and actively encouraged continuous personal development

Equal opportunities

EFA particularly encourages applications from people of colour, who are currently underrepresented at EFA and across the charity sector, and from people who have experienced moving to the UK or have English as an additional language. Where two or more candidates are of equal merit, priority may be given to a candidate from a less well-represented group. Please let us know about any access or other requirements we can accommodate.

Closing date: 11.59pm, Wednesday 30th September 2026
Skills test: w/c 5th October 2026 (writing and budgeting)
Interviews: Friday 9th / 16th October 2026

Questions before applying? Email Gina Rodriguez (HR Lead)

Job Summary 
As Grants and Impact Manager you will be stewarding small and large Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. The Grants and Impact Manager will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes. 
 

Key responsibilities 

• Income Generation & relationship management 
• Monitoring, Evaluation, Learning (MEL) and Impact 
• Organisational relationships & management 
• Organisational Development 

Please review the job description and person specification for full details.

The role oversees financial planning, budgeting, forecasting, restricted fund management, audit and year end processes, investment oversight, HR administration, and operational workflows. It also supports the modernisation of financial systems and digital processes to ensure efficiency and good governance.

The Finance Manager liaises with all areas of the Society and acts as the senior financial adviser to the Director, Treasurer, SMT and trustees. They attend and provide reports to the Finance, Audit and Risk Committee and Council, attend SMT meetings as required, and line manage the Finance and Operations Officer. 

Main Responsibilities

Strategic Financial Leadership

• Lead financial strategy, reserves planning, long term forecasting and financial modelling.
• Embed financial insight into organisational decision making across all departments.
• Provide financial analysis and advice to SMT, Director, Treasurer and trustees.
• Support the modernisation of financial systems, digital workflows and reporting structures.

Financial Governance and Compliance

• Ensure compliance with OSCR, HMRC, SORP, VAT, PAYE and statutory reporting requirements.
• Lead statutory submissions including OSCR returns, HMRC filings and annual compliance documentation.
• Maintain and strengthen internal controls, including segregation of duties, dual authorisation and documented procedures.
• Lead development and annual review of finance policies, SOPs and internal control frameworks.

Audit and Year End

• Lead preparation of year end accounts and manage the audit process.
• Liaise with auditors, ensuring timely provision of information and implementation of post audit adjustments.
• Present audited accounts to Council and ensure compliance with statutory deadlines and reporting cycles.

Investment Oversight

• Liaise with investment managers.
• Oversee investment reporting, reserve fund monitoring and alignment with financial strategy.
• Ensure investment movements and dividends are accurately recorded.

Management Reporting

• Produce monthly management accounts, departmental reports, restricted fund reconciliations and projections.
• Provide quarterly financial reports to trustees, including trend analysis, variances and strategic indicators.
• Oversee accuracy and integrity of financial data within Sage and integrated systems.

Budgeting and Forecasting

• Lead annual budgeting with SMT, Director and Treasurer.
• Provide monthly budget monitoring, variance analysis and recommendations for corrective action.
• Support project managers with financial planning for restricted fund applications and reporting.

Restricted Fund Oversight

• Ensure accurate reconciliations, funder aligned reporting and compliance with donor conditions.
• Support fundraising staff with financial information for bids, stewardship and donor reporting.

HR Oversight

• Oversee HR administration delivered by the Finance & Operations Officer.
• Ensure accurate timesheet collation, leave management, staff records and compliance with HR policies.
• Support SMT with HR-related financial planning including salary budgeting and workforce planning.
• Liaise with external HR providers as required.

Operational Oversight

• Oversee procurement, supplier management and administrative workflows.
• Ensure operational systems support efficiency, compliance and digital working.
• Provide oversight of membership financial processes within S360 and ensure financial integration with Sage.

Leadership

• Line manage the Finance & Operations Officer, providing direction, support and professional development.
• Provide financial guidance to SMT, trustees and project leads.
• Attend SMT, Finance, Audit & Risk Committee and other committees as required.
• Champion a culture of financial accountability, continuous improvement and organisational efficiency

To apply visit our website for more information. 

The Programme Manager will provide leadership for the Meet N Match programme, ensuring the delivery of high-quality, inclusive services that support people with learning disabilities and autistic adults to build friendships, develop relationships and increase social connections. Meet N Match is our friendship and dating agency, supporting people to develop friendships, relationships and greater independence. Alongside relationship support, the programme delivers a range of inclusive social events that reduce social isolation and create opportunities for people to build meaningful connections. Now in its tenth year and funded by The National Lottery Community Fund, Meet N Match continues to respond to a growing demand for high-quality relationship and social opportunities.

Alongside leading a small team who provide the day-to-day delivery of Meet N Match, an exciting part of this role is the development of a new Partnership Network. This is an exciting opportunity to shape an innovative model that will enable other organisations to deliver inclusive social events using Spring into Action's framework, training and support. The successful candidate will play a key role in supporting the development of this model, with the long-term ambition of creating an accredited network that extends our reach, improves opportunities for people with learning disabilities and autistic people, and contributes to the long-term sustainability of the organisation.

This is an exciting opportunity for someone to help shape the future direction of Meet N Match while supporting Spring into Action's long-term sustainability.

Finance Manager 

Bath | Hybrid working | c£39,000 – £43,000 | Full-time or 0.8 FTE | Permanent

Are you an experienced finance professional looking for a varied role where you can make a real impact?

We’re working with a fantastic Bath-based education charity to recruit a Finance Manager to join their friendly and supportive team. The organisation is currently going through an exciting period of development and modernisation, making this a great time to come on board and help shape an effective, forward-looking finance function.

Reporting to the Head of Operations and managing a small finance team, you’ll take responsibility for the smooth running of day-to-day finance while working closely with colleagues across the organisation.

The role will include: 

· Managing the day-to-day finance function and supporting the finance team

· Producing management information and variance analysis for budget holders

· Supporting budgeting, reforecasting, cash-flow forecasting and year-end reporting

· Overseeing purchase and sales ledger activity, reconciliations and financial controls

· Monitoring restricted and designated funds

· Coordinating preparation for the year-end audit

· Supporting VAT processes and returns

· Helping colleagues understand budgets and finance processes through advice and training

· Supporting the continued development of the organisation’s digital finance systems and processes

The organisation has recently moved its finance processes onto Iplicit, so you’ll also play an important role in ensuring the new system is embedded successfully and identifying opportunities to make finance processes even more efficient.

About you 

They’re looking for someone with solid hands-on finance experience who enjoys working collaboratively and supporting non-finance colleagues.

You’ll ideally be part-qualified ACCA, CIMA or CIPFA, or Level 4 AAT, with experience of management accounts, purchase and sales ledgers and financial reporting. Knowledge of accounting standards and Charity Commission guidance would be useful.

Previous experience managing or developing a small team would be particularly valuable, alongside strong Excel skills and the ability to build positive relationships with people at all levels.

Most importantly, this role will suit someone who is helpful, approachable and comfortable getting stuck into the detail, while also looking for ways to improve how things are done.

Salary: c£39,000 – £43,000
Location: Bath / hybrid working
Hours: Full-time or 0.8 FTE
Contract: Permanent
Closing date: 21st September 2026

If you’re looking for a broad Finance Manager role within a supportive, values-led education charity, we’d love to hear from you.

About The Music Works

The Music Works is a Gloucestershire charity that transforms young lives through music. We’re specialists in working with young people (age 8-30) in challenging circumstances to help them reach their full potential in music, in learning and in life. We work with over 3,000 young people a year in schools and our four community studios in Gloucester, and the Forest of Dean. Our approach is youth-led, with young people involved at every stage of planning and delivery.

About the Role

This is a significant and genuinely distinctive opportunity. We are creating this fixed-term Strategic Operations Director role to help us become a more efficient, data-informed and strategically agile organisation.

The role requires focused, dedicated leadership. It will suit someone who is energised by complexity, motivated by the prospect of building something that outlasts their tenure, and who finds genuine satisfaction in creating order, clarity and capability from the ground up. You’ll have a keen eye for detail and a genuine love of building systems and processes that make everyone else’s work easier.

At the same time, you’ll understand the importance of collaboration and openness and will be able to work flexibly, creatively and sensitively to deliver best practice within The Music Works unique context and culture.

For the full Job Description and to apply please visit our website. 

Job title: Services Manager (Maternity Cover)

Salary: £44,558 – £45,895

Hours: Full-time 37.5 hours per week (part time or flexible working options considered)

Location: Home-based ideally Wales or Midlands area, but any location will be considered, with travel around England and Wales

Contract: Fixed term – 9 months from December 2026

Are you an experienced employability service manager who would be able to confidently step into a 9-month maternity cover position and oversee a team of up to eight passionate and person-centred Employment Consultants, helping them deliver personalised, high-quality support to veterans and their families?  You will also have the opportunity to contribute to our services development and continual improvement programme.

At The Poppy Factory, we believe that everyone who has served our country deserves the opportunity to build a fulfilling life beyond the armed forces. For over a century, we have stood alongside veterans and their families, evolving our services to support veterans and adult family members to overcome barriers to employment and transform their lives.

What we're looking for

• A collaborative mindset: You will thrive working as part of a team with colleagues based across the UK who support each other in what can sometimes be a challenging role. You enjoy building strong partnerships, and work effectively with colleagues and external organisations to enhance the services we offer.

• Motivation and commitment: You understand that supporting people facing complex challenges can be demanding, and you're ready to bring the energy, empathy and resilience needed to support your team to succeed.

• Adaptability: You will often need to balance competing priorities or quickly shift focus depending on the needs of the team you will be supporting and the clients they are working with.

• An empowering approach: You believe in people and their potential. Whether supervising your team or developing services, your goal is to support others to grow, achieve and thrive.

Why should you apply?

• A chance to make a lasting impact: Your work will help veterans and their families move forward in life with confidence and dignity.

• Competitive salary and benefits including generous holiday and pension contributions.

• A welcoming and empowering culture, with regular opportunities for team connecting and shared learning throughout the year.

• Flexibility and variety: a mix of travelling in your area, home working and to the Poppy Factory in Richmond, London

• Autonomy and influence: The opportunity to shape your region, build meaningful partnerships, and develop services that meet real needs.

• Be part of an iconic charity with over a century of history supporting the Armed Forces community.

For further information, including the full job description for the role, please refer to the candidate pack.

Due to the travel requirements of the role and the region covered, it is essential that the post holder is able to meet these requirements through their own transport arrangements.

How to apply

To apply for this position please click "Apply for this job" to submit your CV and a covering letter outlining how you meet the essential criteria in the person specification. Please address your covering letter to Debbie Boughtflower, Director of Operations.

Top tip: we don't recommend using AI to generate your covering letter (we've seen a lot of covering letters and we promise, we can tell!) - we want to know what makes YOU a good fit for the role, and AI covering letters can't capture your personality, values and qualities, or what makes your specific combination of skills and experience an ideal candidate. 

The closing date for applications will be 23 September 2026. Please note, we cannot accept late or incomplete applications. Only applications submitted through the online process will be considered.

Online interviews will be held on 1 or 2 October 2026, with potential second interviews on 12 October 2026 in person @ The Poppy Factory in Richmond, London.

To arrange an informal conversation about the role, please contact Kirsty Gronow 

No agencies please.

The successful candidates will be subject to an enhanced DBS check.