Client service manager jobs

We are looking for an experienced and enthusiastic Events & Customer Experience Duty Manager to join our Events team at Enable! 

The Events & Customer Service Duty Manager is responsible for leading the delivery of an exceptional customer experience across Enable's venues, ensuring the smooth and effective operational delivery of events and day-to-day activities. The role will champion customer service excellence, leading front-of-house operations and ensuring every visitor receives a professional, welcoming and consistently high-quality experience.

 The role will lead front-of-house teams, coordinate operational activity, resolve customer issues and ensure that all customers, visitors, clients and stakeholders receive a consistently high standard of service.

Working as part of the operational management team, the Events & Customer Service Duty Manager will take responsibility for the successful delivery of events and venue operations on a day-to-day basis. The role will provide an opportunity to develop the customer experience and operational management.

About Us: 

Enable is a charity dedicated to improving people's wellbeing and strengthening local communities. We work with councils, charities and other local organisations to deliver health, leisure, community services and events that enrich people’s lives and strengthen our local community.

At Enable, we value our employees and our culture, focusing on embracing diversity and fostering an inclusive, flexible and fun environment for employees to perform at their best. On top of a competitive salary and flexible working environment, employees will also receive:

Benefits: 

• 30 days of annual leave (plus 8 bank holidays)
• Life Insurance
• Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work)
• A variety of social and wellbeing activities each month
• Mental Health & Wellbeing Perks (Monthly talks, Wellbeing Hour, etc)
• Gym Membership

Reports to: Facilities & Operations Manager

Based: Wandsworth 

Salary: £32,000 per annum

Contract: Permanent, Full Time

Work Arrangement: 40 hours per week, Office, Rota Based

DBS: Enhanced

Role Overview: 

The Events Team are a busy, creative, tight knit group of vibrant professionals who are looking for someone to join the team who pride themselves in 5 start customer service and going the extra mile for their clients. In the Events Team we celebrate creative problem solving, autonomy and integrity in our approach to work. 

Main Duties/Responsibilities:  

Customer Experience

• Deliver a consistently high standard of customer service across all customer touchpoints
• Act as a visible and approachable presence for customers, clients and visitors
• Proactively identify opportunities to improve the customer experience
• Respond to customer queries, feedback and complaints in a professional and timely manner
• Resolve issues effectively, escalating matters where appropriate
• Ensure customer feedback is captured and used to support service improvements
• Promote a positive, welcoming and inclusive environment for all customers and visitors

Event and Operational Delivery

• Take operational responsibility for the smooth delivery of events and activities during duty manager shifts, including build, live and break
• Ensure all operational areas are prepared and ready for customers and event attendees.
• Monitor customer flow, queues, facilities and overall customer experience
• Respond quickly and effectively to operational issues and unexpected situations
• Ensure agreed event plans, procedures and customer service standards are delivered
• Work closely with event organisers, contractors, suppliers and internal teams to support successful event delivery.
• Produce high-quality End of Day Reports, identifying trends, lessons learned and opportunities to improve operational process and the customer experience, making recommendations to management to support continuous improvement
• Carry out pre-event venue readiness inspections to ensure all customer-facing areas, equipment and facilities are presented to the highest standard prior to opening
• Ensure venues are reinstated to operational standards following each event, identifying any maintenance, cleaning or operational issues requiring follow up

Team Support

• Lead, motivate and support customer service and front-of-house teams during events and daily operations.
• Provide clear briefings and ensure staff understand their roles and responsibilities
• Monitor team performance and provide coaching and feedback
• Support the induction and training of new team members
• Promote a positive team culture focused on excellent customer service
• Address poor performance or conduct issues in line with company procedures, escalating where necessary.
• Develop, implement and maintain consistent customer service standards across all venues, events and front-of-house operations
• Lead and follow through on receiving customer feedback 
• Support commercial objectives through strong customer engagement and insight
• Lead by example, demonstrating professional and exceptional customer service standards at all times
• Foster a collaborative working environment, encouraging effective communication and teamwork across operational departments

Health, Safety & Compliance

• Ensure the event operates in accordance with relevant health and safety procedures
• Respond appropriately to incidents, emergencies and safeguarding concerns
• Complete and maintain accurate operational and incident records
• Ensure staff follow relevant policies, procedures and risk assessments
• Support the safe evacuation, invacuation, lockdown and other emergency procedures where required
• Report any hazards, incidents or operational concerns to the appropriate manager

Communication and Administration

• Maintain effective communication with colleagues, managers, customers and stakeholders
• Complete shift handovers and operational reports
• Record customer feedback, incidents and service issues accurately
• Support the monitoring of customer service performance and operational standards
• Contribute to team meetings, service reviews and continuous improvement activity

Skills and Experience:  

Essential

• Experience working in a customer-facing operational environment
• Experience delivering a high standard of customer service
• Experience supervising, leading or supporting a team
• Excellent communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Strong problem-solving and decision-making skills
• Ability to work flexibly, including evenings, weekends and event days
• Good organisational and administrative skills
• Full UK driving License

Desirable

• Experience working in events, hospitality or similar operational environment
• Experience handling customer complaints and challenging situations
• Experience working in a busy venue or high-volume customer environment
• Experience supporting staff training and development
• Experience with customer feedback systems or performance monitoring

Key Competencies

• Customer-focused
• Operationally effective
• A confident communicator
• Calm under pressure
• Solution-focused
• A positive team leader
• Organised and proactive

This is an exciting opportunity to be a part of a company that positively impacts the community around them! If you are someone that is motivated by a desire to enrich the lives of others and make a genuine difference, then please Apply Now and follow the prompts. 

Enable is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website. 

About Us

We are a values-led Social Enterprise CIC based in Aldgate, London, providing shared finance services to a growing client base of charities, CICs, and purpose-led organisations. Our services include bookkeeping, management accounts, payroll, VAT returns, and year-end financial accounts and Corporation tax.

Purpose of the post

We are seeking a capable and motivated Shared Services Accountant to help deliver high-quality finance services across a varied client portfolio. The role is ideal for someone with bookkeeping experience who wants to apply their skills in a mission-driven environment. It offers flexible hybrid working, combining remote work with time in our Aldgate office.

Role Overview

You’ll manage day-to-day bookkeeping and financial tasks for a range of clients, taking accounts to trial balance, supporting the production of management accounts, and handling VAT and payroll duties. You will work across platforms including Xero, QuickBooks, and Sage Payroll, and be a key part of our collaborative shared services team

Key responsibilities

• Maintain accurate financial records and ledgers for multiple clients
• Process purchase and sales invoices, journals, and bank reconciliations
• Prepare books to trial balance and assist with monthly management accounts
• Submit accurate VAT returns in line with HMRC deadlines
• Run payroll using Sage Payroll, including pension submissions
• Prepare and post journals (accruals, prepayments, depreciation)
• Maintain and reconcile fixed asset registers
• Respond promptly to client queries and provide excellent service
• Support the preparation of year-end accounts and audit documentation
• Contribute to improvements in finance systems and processes
• Liaise with colleagues to ensure effective delivery of shared finance services

Position in the organisation:

· The post holder will be required to work closely with Head of Finance and Group CFO

· The post holder will be required to liaise at senior levels externally

· The post holder will report to Head of Finance and Group CFO

General duties and key responsibilities:

· Support SEUK’s wider programme of activities where necessary, undertaking other duties as required

· Maintain commercial confidentiality about SEUK and partners’ activities

· Ensure the implementation of SEUK’s Code of Conduct, Health and Safety policy and Equal Opportunities policy in all areas of the work

· Attend training courses or take part in additional aspects of SEUK’s work that are relevant to the work as decided in conjunction with Head of Finance

· Ensure that all activities for which this post is responsible are carried out in accordance with SEUK’s policies, to the highest ethical standards and in accordance with legal requirements, best practice and external guidelines 

· Service own administrative needs, maintain transparent and up to date digital records of work

· Act as an ambassador for SEUK as appropriate

KPIs

· SLA Adherence: Ensure all client deliverables (e.g. payroll, VAT returns, supplier payments, month-end accounts) are completed accurately and on time, in line with each client’s specific SLA timetable.

· Timetable Management: Maintain and regularly update a shared timetable tracking all monthly, quarterly, and annual deadlines across clients.

· Transaction Accuracy: Maintain a <1% error rate across processing tasks including payroll, supplier payments, and VAT returns.

· Month-End Delivery: Complete month-end accounting tasks for each client within their agreed reporting timelines.

· Query Resolution: Respond to client finance queries promptly, aiming to resolve 90% within 3 working days.

· Client Satisfaction: Achieve high satisfaction ratings from clients through reliable, responsive service delivery.

· Process Improvement: Identify and contribute to at least 2 service improvements or efficiency initiatives per year.

Terms and conditions

• Permanent full-time post – 4-5 days, 28-35 hours a week.
• Family friendly, flexible/Hybrid working
• Salary – negotiable based on experience & qualifications
• Leave entitlement: 25 days plus bank holidays
• Location:  London (Aldgate)
• £200 personal development
• A six-month probationary period would apply
• Employers - 6% Pension Scheme or Salary Sacrifice Scheme

About the role:

At Camden Young Person’s High Support Accommodation Service, nights matter. They can be the point where worry, distress, conflict or risk comes to the surface - and where calm, skilled leadership can make all the difference. As Night Manager, you will lead the overnight service, making sure young people experience safety, consistency and support when they need it most.

You will be the senior operational decision-maker overnight, leading the night team to respond confidently to incidents, safeguarding concerns, missing young people procedures, building safety, visitor access and any actions handed over from the day team. You’ll work with a high level of independence, while knowing when to liaise with the on-call manager, emergency services or wider management team to keep young people, staff and the building safe.

This is also a role about connection. You’ll line manage, support and guide Night Workers, oversee locum or agency staff where needed, and make sure overnight learning, handovers and emerging themes are shared clearly with the Service Manager and wider team. Through trauma informed, strengths-based and psychologically informed practice, you’ll help build a service where night and day support feels joined up, purposeful and ambitious for young people’s futures.

*Please note, this is a night working role. 

About you:

• You are calm, confident and steady under pressure, with the judgement to manage risk overnight and know when to escalate.
• You have experience supporting, supervising or leading staff in supported accommodation, youth work, social care, housing or a similar setting.
• You understand the needs, strengths and risks of young people in high support accommodation, including safeguarding, trauma, distress and non-engagement.
• You can create clear structure without losing warmth, building a team culture where staff feel supported, accountable and able to do their best work.
• You communicate clearly and confidently, with strong records, handovers and partnership working that help keep support joined up across day and night.

About us:

We’re London’s leading homelessness charity – and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. 

We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. 

Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. 

We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Tuesday 18th August at midnight

Interview date: Thursday 27th August at SHP Head Office in Kings Cross

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview. 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications with insufficient right to work or requiring sponsorship will not be accepted or progressed

About Picker

Picker is an Oxford-based charity with an international reputation for measuring and improving patient, service user and staff experience. Our mission is to make person-centred health and social care a reality for everyone. We work with NHS organisations, government bodies, charities and healthcare providers in the UK and internationally.

About the role

The Research Manager is responsible for the programme management of the NHS Staff Survey Programme, providing leadership across all aspects of programme development, delivery and continuous improvement. The post holder is accountable for maintaining high standards of quality and customer service, ensuring the needs of NHS England and programme stakeholders are met.

This is an exciting opportunity to work at the centre of a high-profile national programme and help shape the future direction of staff experience measurement across the NHS.

Skills and experience

We are looking for someone with:

• Significant experience of applied quantitative research, including survey design, research methods, data analysis and reporting.
• Experience of managing complex research or survey programmes involving multiple stakeholders, competing priorities and tight deadlines.
• Strong leadership and project management skills, including planning resources, monitoring progress and driving successful delivery.
• Excellent communication and relationship-building skills, with experience of working effectively with clients, partners and external stakeholders.
• Strong analytical and numerical skills, with the ability to interpret and communicate findings clearly to a range of audiences.
• A degree (or equivalent professional experience) in a relevant discipline.

Experience of healthcare, social care or charity-sector research, alongside knowledge of software such as SPSS, Qualtrics or ClickUp, would be advantageous.

If you're passionate about using research to improve health and care services and are looking for an opportunity to lead high-profile national survey programmes, we'd love to hear from you.

As a Service Manager, you will lead the day-to-day delivery and ongoing development of the Newham Together Cafe, ensuring the service provides safe, high-quality, recovery-focused support to people experiencing or approaching a mental health crisis.

What you'll do 

• Lead the operational delivery and development of the service, ensuring it meets contractual requirements, quality standards and the needs of the local community
• Provide effective leadership, line management, supervision and support to staff and volunteers, promoting a positive, inclusive and high-performing team culture
• Monitor service performance, outcomes, capacity, safeguarding and risk, using data and feedback to drive continuous improvement and ensure effective service delivery
• Build and maintain strong partnerships with NHS services, commissioners, local authorities and community organisations, representing the service at partnership meetings and multi-agency forums.

Please see the job pack for more information. 

Are you looking for a fulfilling role where you can make a real difference? 

We have an exciting opportunity at our London Battersea centre to support the day-to-day operations of our client services team.

Thrive is a national charity that uses gardening to change lives. We’re looking for a

Client Services Coordinator (Client Gardeners) who will provide office and operational

support to our delivery team.

Working as a key part of the team at Thrive in London, the Client Services Coordinator

will provide administrative support  and be responsible for the client gardener referral

functions at the centre. The successful candidate will have administrative and

organisational skills and up to date IT knowledge.

Appointment to this post will be subject to a satisfactory Disclosure and Barring

Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal

record will not necessarily prevent an individual from working for Thrive.

conversation about the role, please email recruitment in

AFRIL is recruiting for our next Casework Manager, following the advancement of the current post holder into another role within the organisation. We are looking for a hard working and dynamic person who can balance the operational demands of casework and managing frontline services, with excellent HR skills and a keen interest in policy and developing partnerships. This is an exciting and integral role within a supportive and dynamic team at AFRIL, which would be ideal for a highly experienced caseworker or solicitor seeking to gain leadership experience in a community led organisation.

The successful candidate will lead a team of 3 Caseworkers (as well as a team of volunteers) in the delivery of AQS casework in the areas of housing, asylum support, welfare benefits and community care, and the provision of Immigration Advice Authority Level 2 advice. The post holder will also hold key funder and partner relationships, oversee compliance, safeguarding and support the Executive Director with AFRIL's external policy work. 

Evaluation Manager

£47,150 per annum + benefits
Full-time, fixed term until January 2028 
Central London (hybrid working, minimum one day per week in the office)

Education Endowment Foundation

Our client, Education Endowment Foundation is an independent charity dedicated to breaking the link between family income and education achievement. They do this by supporting schools, nurseries and colleges to improve teaching and learning for two-to 19-year-olds through better use of evidence.

Role:

We’re looking for an Evaluation Manager to commission and oversee robust, cost-effective evaluations of promising projects, manage a portfolio of studies, and contribute to the development of methodological best practice at the heart of the EEF’s work. As an Evaluation Manager, you’ll play a pivotal role in commissioning and managing high-quality, cost-effective evaluations of EEF-funded projects. You’ll oversee a portfolio of studies from design to delivery, working closely with external evaluators and programme teams to ensure rigorous, practical evaluations and clear communication of findings. This is a chance to shape influential research, strengthen the evidence base on what works in education, and contribute to the EEF’s wider strategic work.

In this role you will:

• Commission evaluations in priority areas, including critically reviewing evaluation proposals to ensure proposed designs are high quality and cost-effective and that the most suitable external evaluators are appointed
• Manage evaluation projects once an external evaluator is appointed and being the primary point of contact for the evaluator
• Liaise between the evaluator and the delivery team (that is delivering the intervention) to ensure the evaluation project is set up effectively with a high-quality design (working closely with colleagues in EEF’s Programmes team)
• Work closely with the evaluator and delivery team to understand the practical issues involved in delivering evaluations and providing support when problems arise
• Manage evaluation contracts and budgets, and monitoring delivery of evaluation plans
• Conduct technical reviews of protocols, study plans, statistical analysis plans and evaluation reports
• Work closely with EEF’s Programmes and Dissemination and Impact teams to ensure that published reports are of high quality and effectively communicate findings to an audience of practitioners, academics, policymakers and the general public
• Develop and improve evaluation guidance and resources to clarify best practice and build the capacity of evaluators to conduct high quality research.

Candidate:

You'll be able to demonstrate:

• A commitment to the aims of the EEF and a genuine interest in the education sector in England
• An understanding of technical aspects of evaluation methodologies (randomised controlled trials, quasi-experimental designs, choice of outcome measurement, implementation and process evaluations (IPEs), etc.) and an ability to identify high quality evaluation plans and reports
• Experience in delivering or commissioning quantitative evaluation projects in education, health, or another related field
• Strong relationship management skills including managing stakeholder performance and differences in opinion
• Strong communication skills, both written and verbal, and the ability to communicate complex information to a variety of audiences including practitioners, academics, and policymakers
• An organised and methodical approach, with excellent project management skills and the ability to manage multiple projects simultaneously
• The ability to work independently with strong attention to detail and a commitment to fact checking own work, as well as the ability to work closely and collaboratively across teams
• A proactive, flexible, and pragmatic approach to evaluation, with an ability to balance a commitment to rigour with accessibility and impact
• A degree in an education, economics, policy, statistics, data science, sciences, or health-related subject
• A commitment to equality, diversity, and inclusion.

In addition, there are a few desirable skills for this role which could help you to stand out. Great if you already have them, but we don’t expect any candidate to have them all, and will provide training as required for the right candidate:

• Experience in delivering or commissioning quasi-experimental evaluations
• Experience in delivering or commissioning evaluations or research in Further Education (FE) / post-16
• A PhD or Masters with training in quantitative methods and/or mixed methods
• Experience conducting relevant statistical analysis and/or qualitative analysis.

Apply:

Please send (via the "Redirect to recruiter" button below) your CV together with a personal statement addressing the following:

• Please detail your experience of carrying out and/or commissioning evaluations, being specific on the evaluation methods that were used, such as randomised-controlled trials, quasi-experimental evaluations and mixed-methods implementation and process evaluations (IPEs). Please clearly describe the role you played and your related responsibilities in these evaluations. (300 words)
• The Evaluation Manager role requires strong relationship management. Please describe your experience of stakeholder management, providing clear examples that focus on the specific role that you played in managing these stakeholders. (300 words)

Please only include your initials on the personal statement, no full names or contact details. These can be included on your CV. If you applied for this role recently and directly with EEF and were not shortlisted for interview please do not apply again.

Closing date: Tuesday 25 Aug (11.59)
First stage interviews: w/c 1 Sep 2026
Second stage interviews: w/c 7 Sep 2026

As specialist recruiters we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community.

Join Age UK as our Benefits Team Manager and lead a dedicated team helping older people across the UK access vital financial support and improve their quality of life.

As the Benefits Team Manager, you'll be looking after the day-to-day management of the Benefits team, ensuring they are best placed to provide a high-quality service to the older people we support across the UK.

Operating alongside the National Advice Line, the National Benefits Service supports older people through a dedicated team of Team Leaders and Benefits Advisers, who provide benefits advice, checks to identify benefit entitlements and form filling support for clients. Last year alone the service identified over £35m in unclaimed benefits for older people.

You'll work closely with the Advice Line's National Manager to ensure the service complements the Advice Line, and the Age UK network, by providing a focal point for benefits related enquiries.

You will also focus on maximising the impact of the service, so it meets the needs of clients both now and in the future, by developing and implementing changes with the aim to grow, evolve and improve the service, ensuring we are working in an effective and efficient way that meets the needs of older people.

This is a fantastic opportunity to shape and develop a nationally recognised service that changes lives every day. If you're an experienced people manager with a passion for improving services and delivering positive outcomes, we'd love to hear from you.

This role offers hybrid working between home and our offices in either Blackpool in Lancashire or Ashburton in Devon (a robust home broadband connection is essential). This means you would be expected to attend office a minimum of once every 3 months, although this can be more if you prefer. You may be asked to attend office more regularly than these minimum requirements. You will need to live within an easily commutable distance of the office either by car or public transport, we suggest up to 1hr 30mins commute.

This role is a 35-hour working week, Monday to Friday 9am to 5pm.

Age UK internal grade: 6N

Last day for applications Monday 24^th August 2026

Important: In your Supporting Statement, please include examples of how you meet the Must Have criteria below.

Must haves:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• A successful track record of managing staff to deliver high performance, within teams achieving demanding KPIs and quality requirements. (I)
• Experience of managing or supporting a frontline customer facing service to older or vulnerable people. (A, I)
• A proven track record of motivational leadership, creating a positive team culture, and providing opportunities for colleagues personal and professional development (both immediate line reports and throughout wider teams). (A, I)
• Experience of working collaboratively in a fast paced, complex environment - building networks with a diverse range of people at different levels of seniority across divisions. (A, I)
• Strong people management skills, including performance management and professional development. (A, I)

Skills and knowledge

• Significant understanding, knowledge and experience of the Welfare Benefits system and information and advice services. (A, I, T)
• Knowledge and understanding of safeguarding, and the delivery of safe services at scale. (I)
• Knowledge and experience of measuring, reporting and evaluating impact. (A, I)
• Logical thinker, numerate and comfortable in dealing with financial information. (A, I)
• Excellent oral and written communication skills with a flair for adapting tone and message for different audiences. (A, I)
• Excellent IT skills and knowledge including Microsoft Office. (T)

Personal attributes

• Excellent interpersonal, negotiating and influencing skills. (I)
• Enthusiastic and motivational leadership. (I)
• Attention to detail. (I, T)
• Works well with others. (I)

Great to Have's:

The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P

Experience

• Experience of leading and managing complex programmes of work. (A, I)
• Experience of working with partner organisations for external delivery. (A, I)

• Experience of working in charities and/or a federated structure. (A, I)
• Experience of working with funders and corporate partners. (A, I)

Skills and knowledge

• Technical expertise in delivery of advice. (A, I)

Personal attributes

• Innovation. (A, I)

What we offer in return

• Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
• Excellent pension scheme, life assurance, Health cashback plan and EAP
• Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
• Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
• Blue Light Card Scheme
• You Did It Awards - recognition awards from £100-250
• Many additional benefits

Additional Information

Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.

Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.

Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

For a full list of benefits please visit our website.

Do you have the commitment and values to make a real difference to the lives of people with care needs? Are you passionate about empowering them to improve their quality of life, promoting health and wellbeing and supporting them to realise their hopes, dreams and aspirations?

Creative Support is a not-for-profit organisation which provides high-quality, person-centred support to people with physical disabilities, learning disabilities, mental health needs and dementia. The support we offer is tailored to the individual, and promotes their independence and community engagement.

We are seeking a warm, compassionate and proactive Extra Care Registered Manager to provide person-centered care and support to our services users. The service based in vibrant, multi-generational Cecil Gardens which supports service users to be independent and foster connections with the community. Being the CQC Registered Manager, you will be responsible for the operational management of Cecil Gardens along with a wider senior team.

Cecil Gardens rated Good in ALL domains in 2026. We are on the journey to being an outstanding extra care service, and are looking for an ambitious, committed registered manager who is ready to help us and those we support reach our goals.

Working in collaboration with the landlord, stakeholders and local health and social care services, you will ensure that the highest standards of care and support are provided. You will ensure that theservice empowers clients and meets their needs and preferences. You will work in conjunction with service users’ families and friends to promote a positive atmosphere within the service. The ability to work in an empathetic and holistic way in order to maintain orientation and independence is essential. You must be flexible, energetic and reliable. You will be responsible for managing a team of care staff at Cecil Gardens.

You must be willing to embrace all aspects of the role including, but not limited to, providing support with dignified personal care and domestic tasks, and supporting individuals to access employment, education, and social opportunities. We value the personal skills and interests you will bring to both the role and to the lives of the people we support. You must be willing to work occasional shifts including mornings, evenings and weekends.

Previous experience in services for people with a range of support needs is essential. Your approach will be warm, person centered and respectful. Creative Support is committed to your continuous professional development and you will have the opportunity to explore your training and development needs.

Vacancy Reference Number: 84485

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

We can only accept applications from candidates who are located in and eligible to work within the UK

AreThe London Irish Centre’s mission is to empower and enrich lives through Irish community and culture. Since 1955, we have served the Irish community in London, providing crucial support, connection and a ‘home from home’ to those living in the capital.
Our services include accredited advice and support, community wellbeing activities, and an extensive programme of Irish arts, culture and education. Our venue also comprises of a licensed bar and shop, as well as private hire spaces to support the work of our charity.

The London Irish Centre is seeking an experienced, compassionate and knowledgeable Advice Worker to join our committed team. The successful candidate will bring expertise in welfare rights and housing, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

The Advice Service is dedicated to enhancing income, alleviating poverty, and ensuring secure housing for community members throughout London. Our goal is to empower individuals by facilitating access to appropriate support through a strength-based and person-centered approach. We offer accredited information and advice on welfare benefits and housing, as well as assistance in obtaining grants.

As an integral part of the London Irish Centre's Community services, the Advice Service collaborates with our Support Service, Citizenship and Identity, Health Navigation, Community Programmes (responsible for events and activities), and our specialized Survivor Integrated Service. Together, we strive to deliver community-led and best-practice support.

 About You

• You have solid experience advising on welfare benefits and housing law, including issues like homelessness, poverty, and disability benefits.
• You use a strength-based, person-centred approach to empower clients and achieve positive outcomes.
• You’re confident advocating for clients with agencies such as the DWP and local authorities, both in writing and verbally.
• You’re highly organised, able to manage competing demands, and proficient in using case management and information systems.
• You demonstrate excellent communication and interpersonal skills and are comfortable working with diverse client groups and professionals.
• You’re collaborative, flexible, and committed to safeguarding, equality, and continuous professional development.

Key areas of responsibility

• Work in line with the purpose, vision, mission, and values of the LIC.
• Deliver high-quality information and advice on housing and welfare benefits according to client needs.
• Manage your own caseload and undertake casework with minimal supervision.
• Provide services in accordance with all relevant quality standards.
• Create and maintain comprehensive client and service provision records, using information technology and other systems.
• Support service delivery via telephone, drop-in, and pre-booked appointments, including staffing the response line as needed.
• Advocate on behalf of clients with third parties, including the Department for Work and Pensions and local authorities, by letter, telephone, email, and in-person.
• Contribute to multi-disciplinary service provision, build excellent working relationships, and establish referral pathways to achieve the best outcomes for clients.
• Maintain excellent knowledge of benefits, housing law, grants, as well as changes in law, practice, and supporting services.
• Work collaboratively with internal teams and services

This job description outlines the key responsibilities and duties associated with the role. It is not exhaustive or restrictive and may be reviewed and amended in line with service needs and organisational priorities. The postholder may also be required to work from other locations or undertake other duties as reasonably requested by management.

 Employee Benefits

· Enhanced annual leave - 26 days plus bank holidays (increase to 27 days after 5 years of service pro rata).

· Enhanced sick pay - 4 weeks (pro-rata) of contractual hours on full pay after completion of probationary period

· Enhanced maternity and adoption leave pay*

· Cycle to Work Scheme*

· Tech Scheme*

· Eyesight tests and contribution to corrective glasses*

· Jury Duty leave pay*

· Employee Assistance Programme.

· Complimentary tickets to select events.

· 50% discount on LIC education courses (subject to availability).

· 20% discount at the LIC shop and 10% discount at the LIC bar.

· Mindfulness app membership*

*Only available to staff on contracts of a minimum of 12 months

At the London Irish Centre we strive to be:

The London Irish Centre is an equal opportunities employer. We actively encourage applications from diverse backgrounds, communities and industries, and are committed to equality and diversity within our workforce. Please note our offices have some barriers to access, which is one of the core missions that our redevelopment will overcome.

Founded in 1860, Providence Row is a specialist homelessness charity working in East London and the City, deliberately operating at the most acute end of the homelessness spectrum.

The charity reaches around 1,200 individuals (annually) with the most deep-rooted needs; people whose interlinking mental and physical health, and trauma and substance use challenges mean they often struggle to access mainstream support. Providence Row provides a wide range of Crisis and Progression services including showers, meals, advice & support, health and wellbeing services, drug and alcohol harm reduction, psychotherapy, a hospital discharge service, and learning, training and work-readiness programmes, amongst others. In 2025/26, we supported 1,270 people through 36,313 tailored interventions. 

About this role

We have some ambitious income targets over the next few years to help deliver our bold plans in support of our increasing numbers of complex and vulnerable clients. 

If you have experience of delivering against an annual fundraising target of up to, or exceeding, £150k and want to help more people experiencing homelessness to have access to vital, and, often life-changing, services like our award-winning physical and mental health programmes, then we can’t wait to hear from you so you can tell us more about how you meet the criteria detailed in the Job Description and Person Specification, enclosed with this Job Ad.

There are many opportunities for the right candidate to develop in the role while working independently and as part of a committed team by using your excellent creativity, written, verbal and persuasion skills to secure and steward partnerships with existing and new supporters, alongside the Head of Philanthropy, and wider fundraising team.

We are keen to receive applications from people with a minimum of 3 years’ experience in fundraising and partnership development and who want to take their skills to the next level by helping further grow our Trusts and Foundations partnerships, as well as those with other similar supporters including Livery Companies, so we can continue responding to the needs of our clients and the evolving homelessness emergency.

If the above sounds like a good fit for you and you felt motivated and excited to join our small, fun, dedicated and impactful Fundraising and Marketing Team, then we would love to hear from you.

Research shows some people, especially women and marginalised groups, may hesitate to apply unless they match all the criteria. However, we want to assure everyone that we encourage applications from all individuals, regardless of whether they fulfil every point in the job description. Your unique perspective matters to us – please apply with confidence.

Benefits

• 27 days holiday plus bank holidays
• Pension scheme
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme
• Access to shopping discounts
• Learning & development opportunities

To apply

Please upload your CV with a covering letter, detailing how you meet the job specification by Friday 21 Aug 2026 at 23:30.

Interviews
Please note that we may interview on a rolling basis and therefore encourage early applications.

Providence Row is a charitable company limited by guarantee registered in England and Wales; company number 07452798 registered charity number 1140192.

About Working Well Trust 

Working Well Trust is a mental health and employment charity in London. All of our projects share the aim of improving the lives of people with mental health support needs, learning disabilities and/or complex issues through training and employment. 

We are now recruiting an IPS Employment Advisor to join our Connect to Work service across Enfield. This is a full-time, permanent role working 35 hours per week, following the principles of the IPS model to support people into paid employment. 

This role is specific to being co-located on site with probation services within Enfield. Candidates must be willing to undergo a vetting form including digital ID verification technology, right to work checks, proof of identity, proof of address and a DBS. Due to the nature of the role, the successful candidate with need to include contact details for prior workplaces and personal references.

Previous experience/understanding of probation services and MAPPA restrictions are essential to the role.

What you’ll be doing 

If you were working with us, your days would be varied and people-centred. You would manage a caseload of clients with mental health support needs, people experiencing homelessness, and people with offending histories, offering one-to-one support to help them secure and sustain employment that matches their preferences. 

You would provide person-centred guidance using the IPS approach (training is provided), helping clients build confidence, prepare for work, and navigate challenges that may arise. A key part of the role involves engaging employers, promoting the value of our service, and identifying suitable job opportunities.

You would work closely with external teams, contributing to an integrated approach to recovery through employment. This includes attending team meetings, coordinating support, and maintaining clear, client-led communication. The role also involves working to agreed targets while maintaining a high-quality, supportive service. 

What you’ll need 

You do not need previous employment support experience. What matters most is that you bring: 

• A genuine desire to support people with mental health support needs and/or learning disabilities to achieve their employment goals. 

• Motivation to help people from all backgrounds move into meaningful work. 

• Confidence speaking with a wide range of people, from clients to employers. 

• Strong organisation skills, with the ability to multitask and manage your workload. 

• Willingness to learn the IPS model and become confident approaching employers. 

We welcome applications from people with lived experience of mental health, personally or through a close contact. 

What we offer 

• 30 days annual leave plus public holidays (FTE) 

• Paid company closed days at the end of the year (FTE) 

• Flexible, paid Wellbeing Hour every fortnight (FTE) 

• 6% employer pension contribution 

Working Well Trust is an equal opportunities employer and Confident about Disabilities. 

What’s next 

Before you apply, please note the following: 

• We actively recruit and carefully review all applications. Due to rapid service expansion, we have onboarded 20 external hires in the last six months. 

• To ensure we can best support the people and communities we serve, we progress applications only where candidates provide meaningful answers to the screening questions. 

• Career development is real here: in the past year, 10 colleagues have progressed internally into Senior roles, Project Lead, Team Lead, and Operations Manager positions. We value ambition and celebrate progression. 

• If you require any reasonable adjustments at the interview stage, for example due to a disability, learning difficulty or health condition, please let us know in advance so that we can make appropriate arrangements.

• Please note: This post involves access to NHS clinical records through RiO. For confidentiality, information-governance and wellbeing reasons, successful candidates cannot be appointed within the same secondary mental health service area in which they are currently receiving care.

  We will not ask applicants to disclose health information during the application or interview process. A confidential service-location conflict check will only take place following a conditional offer. Where a conflict is identified, we may explore an equivalent vacancy in another area, but alternative employment cannot be guaranteed.

If you are ready to help us build a service that supports people into meaningful work, click Apply to submit your CV and answer the screening questions. Telephone and final interviews will be confirmed. 

Start your application today and take the next step in a rewarding career. 

Are you passionate about making a difference in people's lives? Do you thrive in a dynamic, fast-paced environment? Are you ready to take on a role that impacts your community? We are currently seeking an enthusiastic and dedicated Independent Advocate to join our vibrant team in the bustling heart of Birmingham.

As an Independent Advocate, you will provide crucial support to vulnerable adults facing significant health and social care challenges. You will deliver a range of statutory advocacy services including Independent Mental Capacity Advocacy (IMCA), Independent Mental Health Advocacy (IMHA) and Care Act Advocacy. Your role involves delivering persuasive verbal and written representations on behalf of clients, collaborating with public and voluntary organisations, and taking directed actions to address client issues. This role demands flexibility, excellent communication, and the ability to handle sensitive information confidently.

Hours of Work: Full-Time: 37 hours, working between Monday to Friday 9am - 5pm

Location: Home based with travel around the Birmingham area.
(Applicants must live within the area; have a full driver’s licence and access to their own transport)

Salary: Starting Salary of £24,242.40 per annum

Contract type: Permanent

Independent Advocate Requirements:

Strong communication and time management skills to successfully work remotely.
Excellent IT skills, including the use of Microsoft Outlook, Word, and Excel, and the ability to learn software packages such as client management databases.
Attention to detail to ensure accurate recording of records and reporting to meet tight deadlines.

Desirable:

Previous experience in advocacy, information and advice, or a similar role within health, social care, or the voluntary sector.
Demonstrable experience working with vulnerable adults.
Working knowledge of public and voluntary organisations.

Benefits:

25 days annual leave + Bank holiday (Rising to 30 days after 5 years’ service) with the option to buy or sell up to 5 days leave + your birthday off as an additional holiday day after 1 years’ service!
Discretionary shutdown days at Christmas with up to 4 additional days leave.
1 Community Leave Day per annum.
Cash Wellbeing Healthcare Plan which covers Optical/dental/alternative therapy and more!
Auto enrolment Pension plan
Death in service cover.
Bike to work scheme.

Meet the Organisation: Who We Are and What We Do

At POhWER, we are committed to empowering individuals and enabling their voices to be heard. We provide advocacy and information services to support people in making effective decisions about their health and social care. Our team is dedicated to listening, exploring options, and taking action to meet our clients' best interests.

Think you are the perfect fit for this Independent Advocate role? Don't wait, click apply now!

Closing Date: 9AM, Friday 6th February 2026 (We reserve the right to close this vacancy early)

Interview Date: TBC

An Enhanced DBS check and National Offender Management Service vetting will be conducted for this position.

We're proud to support our colleagues from the armed forces signing the Armed Forces Covenant in August 2024.

Successful applicants will need to obtain business insurance for their own vehicle.

POhWER is committed to equality, diversity, and inclusion. We encourage applications from all backgrounds, cultures, and abilities, and particularly welcome candidates from groups currently underrepresented in our workforce. Our goal is to foster an inclusive environment where everyone feels valued and empowered to contribute. This includes, but is not limited to, people with disabilities, women, men, Black, Asian and other racially minoritised people, LGBTQ+ who are currently under-represented in our workforce.

To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support people from different backgrounds.

POhWER is an equal opportunities employer, holder of the Investors in People Silver award, and a member of the MINDFUL EMPLOYER scheme. We are a level 2 Disability confidence scheme employer, and disabled applicants who meet all the essential criteria will be guaranteed an interview.